MODULES OF INSTRUCTION
CORE COMPETENCIES
COMPUTER HARDWARE SERVICING NC II
UNIT OF COMPETENCY : INSTALL COMPUTER SYSTEMS AND NETWORKS
UNIT MODULE : INSTALLING COMPUTER SYSTEMS AND NETWORKS
MODULE DESCRIPTOR : This module covers the outcomes required in installing,
assembling and testing computers and common peripherals
NOMINAL DURATION : 60 hours
QUALIFICATION LEVEL : NC II
PREREQUISITE : NC I
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees must be able to:
LO1. Plan and prepare for installation
LO2. Install equipment/device system
LO3. Conduct test
LO1. PLAN AND PREPARE FOR INSTALLATION
ASSESSMENT CRITERIA:
1. Installation planned and prepared to ensure that safety measures, policies and procedures
followed, and that work is appropriately sequenced in accordance with the industry
standards
2. Technical personnel consulted to ensure that the work coordinated effectively with others
involved on the worksite
3. Computer systems and network devices obtained in accordance with the established
procedures and to comply with requirements
4. Location where devices and systems to be installed is determined from job requirements
5. Materials necessary to complete the work obtained in accordance with established
procedures and checked against job requirements
6. Tools, equipment and testing devices needed to carry out the installation work obtained in
accordance with established procedures and checked for correct operation and safety
7. Preparatory work checked to ensure that no unnecessary damage has occurred and that
work complies with requirements
CONTENTS:
Safety procedures
Basic terms, concepts, functions and characteristics of PC hardware components
Structure of operating systems
Familiarization with the various computer systems’ components and peripherals
system configuration/ settings of computer systems and devices
CONDITIONS:
The students/trainees must be provided with the following:
Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
Electronic laboratory hand tools (assorted pliers, assorted screw drivers, soldering iron &
desoldering tool)
LAN tester
Crimping tools
RS 232 pin exertion/ extraction tool
Flashlights
Mirror (inspection)
Hand-outs
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO2. INSTALL DEVICE/SYSTEM/EQUIPMENTS
ASSESSMENT CRITERIA:
1. Occupational health and safety policies and procedures followed in installing computer
systems , network devices, and peripherals
2. Computer systems, network devices and peripherals installed obtained in accordance with
the established procedures and to comply with requirements
3. Appropriate procedures in installing computer systems, network devices and peripherals
achieve in accordance with requirements without damage or distortion to the surrounding
environment and services
4. Variation to devices/systems installation carried out in accordance with the
customer/client’s requirements
5. Unplanned events or conditions responded to in accordance to in accordance with
established procedures
6. Approval is obtained in accordance with established procedures from appropriate
personnel before any contingencies implemented
7. On going checks of the quality of the quality of the work undertaken in accordance with
the established procedures
CONTENTS:
Safety procedures
Basic computer configuration set up
System’s specifications
Identifying common symptoms and problems associated with each devices
Troubleshooting and isolating PC hardware problems
Diagnosing and troubleshooting hardware conflicts
Knowledge in installing peripherals, network devices and other I/O devices
CONDITIONS:
The students/trainees must be provided with the following:
Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
Electronic laboratory hand tools (assorted pliers, assorted screw drivers, soldering iron,
desoldering tool)
LAN tester
Crimping tools
RS 232 pin exertion/ extraction tool
Flashlights
Device drivers , operating system
Appropriate software application programs
Diagnostic software or utilities
Hand-outs
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO3. CONDUCT TEST
ASSESSMENT CRITERIA:
1. Occupational health and safety policies and procedures for installing computer systems
and network devices followed.
2. Circuits and systems checked as being isolated where necessary using specified testing
procedures
3. Parts or connections of the installation or service that removed in order to conduct the test
stored to protect against loss or damage and in accordance with established procedures
4. Unplanned events or conditions responded to in accordance with the industry
requirements
5. Approval obtained in accordance with established procedures from appropriate personnel
before any contingencies are implemented
6. Devices/systems and/or installation tested to terminated in accordance with the industry
requirements
7. Parts and/or connections removed for testing returned to pre-test conditions in accordance
with established procedures
8. Final inspections undertaken to ensure that the installed devices/systems conforms to
requirements
9. Documents in relation to the test forwarded to appropriate personnel and/or authority in
accordance with requirements
CONTENTS:
Safety procedures
Basic computer configuration set up
Understanding and comparing various system’s specifications
Identifying common symptoms and problems
Troubleshooting and isolating problems
Diagnosing and troubleshooting conflicts
Installing peripherals, network devices and other I/O devices
Knowledge in performing burn-in or testing repaired or replaced network system
CONDITIONS:
The students/trainees must be provided with the following:
Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
Electronic laboratory hand tools (assorted pliers, assorted screw drivers, soldering iron,
desoldering tool)
LAN tester
Crimping tools
RS 232 pin exertion/ extraction tool
Flashlights
Sharp pointed tweezers
Mirror (inspection)
Hand-outs
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
UNIT OF COMPETENCY : DIAGNOSE AND TROUBLESHOOT COMPUTER
SYSTEM
MODULE TITLE : DIAGNOSING AND TROUBLESHOOTING COMPUTER
SYSTEM
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to
diagnose computer systems and networks
NOMINAL DURATION : 100 hours
QUALIFICATION LEVEL : NCII
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees must be able to:
LO1. Plan and prepare for diagnosis of faults of computer systems
LO2. Diagnose faults of computer systems
LO3. Repair defects in computer systems and networks
LO4. Test systems and networks
LO1. PLAN AND PREPARE FOR DIAGNOSIS OF FAULTS OF COMPUTER
SYSTEMS
ASSESSMENT CRITERIA:
1. Faults and error of computer system properly determined.
2. Tools (hardware/software) identified in accordance with its uses and functions.
3. Safety precautions established in accordance with workplace procedures.
CONTENTS:
Different types of computer systems error.
Software as tools for diagnosing computer systems.
Hand tools and its uses.
Procedures in diagnosing computer systems
Safety precautions
CONDITIONS:
The students/trainees must be provided with the following:
Tools:
- Screw drivers (assorted)
- Pliers (assorted)
- Soldering iron
- Wrenches
- Utility software
- Computer system
Policies and procedures:
- Procedures and guidelines
- Safety precautions
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO2. DIAGNOSE FAULTS OF COMPUTER SYSTEM
ASSESSMENT CRITERIA:
1. Components or parts of computer system clearly identified
2. Functions of the computer systems explained
3. Faults and failures of the computer systems diagnosed base on the job requirements
CONTENTS:
Parts and functions of computer system
Software (operating system, application software)
Electrical theory
Computer monitors
Techniques for diagnosing computer system
CONDITIONS:
The students/trainees must be provided with the following:
Tools:
- Screw drivers (assorted)
- Pliers (assorted)
- Wrenches
- Utility software
Materials:
- Connectors
- Adaptors
- Diskettes
- CD ROM
Computer system:
- Complete set of working computer
- Spare of all components
Testing devices:
- Multi-meter
- Oscilloscope
- Appropriate software
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO3. REPAIR DEFECTS IN COMPUTER SYSTEMS AND NETWORKS
ASSESSMENT CRITERIA:
1. Defective components properly replaced and corrected
2. Error in networks clearly identified and repaired in line with standard procedures
3. Defective components identified and separated to other components
CONTENTS:
Proper repairing/replacing procedures of different components
Wiring techniques
Power supplies
Determining defective components
Basic networking
CONDITIONS:
The students/trainees must be provided with the following:
Tools:
- Screw drivers (assorted)
- Pliers (assorted)
- Soldering iron
- Wrenches
- Utility software
- Crimping tools
Computer system:
- Servers
- Workstations
- Printers
Policies and procedures:
- Procedures and guidelines
Testing devices:
- Multi-tester
- Oscilloscope
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO4. TEST SYSTEMS AND NETWORKS
ASSESSMENT CRITERIA:
1. Computer systems and networks are tested in accordance with the job requirements
2. Information are shared from one computer to another as primary requirement in computer
networking
3. Reports are prepared and completed according to the company requirements
CONTENTS:
Guidelines for testing computer system
Advance networking
Computer systems operation
Digital electronics
Communications
CONDITIONS:
The students/trainees must be provided with the following:
Computer system:
- Servers
- Workstations
- Printers
Policies and procedures:
- Procedures and guidelines for testing
Testing devices:
- Network cable tester
- Hubs
Others:
- Papers (for report generation)
- AC line (to supply power)
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
UNIT OF COMPETENCY : CONFIGURED COMPUTER SYSTEMS AND
NETWORKS
MODULE TITLE : CONFIGURING COMPUTER SYSTEMS AND
NETWORKS
MODULES DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to
configure computer systems and networks
NOMINAL DURATION : 100 hours
CERFICATION LEVEL : NC II
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees must be able to:
LO1. Plan and prepare for configuration
LO2. Configure computer systems and networks
LO3. Inspect and test configured computer systems and networks
LO1. PLAN AND PREPARE FOR CONFIGURATION
ASSESSMENT CRITERIA:
1. Configured computer systems and networks identified from the Job/Service Order or
instructions.
2. Planned and prepared job requirements.
3. Followed OHS policies and procedures of job requirements.
4. Checked computer systems and networks configuration with specified requirements.
5. Checked necessary tools, equipment materials
CONTENTS:
Inspecting work instructions according to job requirements.
Planning and preparing of standard operating procedures
Occupational health and safety
Configuring system and networks
Procedures in using the tools and equipments
CONDITIONS:
The students/trainees must be provided with the following:
OH & S policies and procedures
- OH & S policies
- manuals
Computer systems and networks
- 1 Server
- Peripherals
- 1 Desktop Computers
Materials
- Wires and Cables
- Appropriate Software
- Computer Storage Media
Tools
- Pliers
- Philips screw driver
Equipment/testing devices
- Computer
Personal protective equipment
- Anti-static wrist wrap
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on application
Direct observation
Practical demonstration
LO2. CONFIGURE COMPUTER SYSTEMS AND NETWORKS
ASSESSMENT CRITERIA:
1. Appropriate Personal Protective Equipment are used and OHS policies and procedures
followed
2. Normal function of systems and networks checked in accordance with manufacturer’s
instructions
3. Fault or problem in the systems and networks diagnosed in line with the standard
operating procedures.
4. Computer systems and networks configured in line with the standard operating
procedures.
CONTENTS:
Occupational health and safety
Testing normal function of systems and networks
Procedures in checking the faults or problems
Procedures in configure systems and networks
CONDITIONS:
The students/trainees must be provided with the following:
OH & S policies and procedures
- OH & S policies
- manuals
Computer systems and networks
- 1 Server
- Peripherals
- 1 Desktop Computers
Materials
- Wires and Cables
- Appropriate Software
- Computer Storage Media
Tools
- Pliers
- Philips screw driver
Equipment/testing devices
- Computer
Personal protective equipment
- Anti-static wrist wrap
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on application
Direct observation
Practical demonstration
LO3. INSPECT AND TEST CONFIGURED COMPUTER SYSTEMS AND NETWORKS
ASSESSMENT CRITERIA:
1. Final inspections are undertaken to ensure that the configuration done on the systems and
networks conforms with the manufacture’s instruction/manual
2. Computer systems and networks are checked to ensure safe operation.
3. Report is prepared and completed according to company requirements.
CONTENTS:
Occupational health and safety
Inspection of systems and networks with manuals
Making documents and reports
CONDITIONS:
The students/trainees must be provided with the following:
OH & S policies and procedures
- OH & S policies
- Manuals
Computer systems and networks
- 1 Server
- Peripherals
- 1 Desktop Computers
Materials
- Wires and Cables
- Appropriate Software
- Computer Storage Media
Tools
- Pliers
- Philips screw driver
Equipment/testing devices
- Computer
Personal protective equipment
- Anti-static wrist wrap
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group Discussion
ASSESSMENT METHODS:
Hands-on application
Direct observation
Practical Demonstration
UNIT OF COMPETENCY : MAINTAIN COMPUTER SYSTEMS AND NETWORK
MODULE TITLE : MAINTAINING COMPUTER SYSTEMS AND
NETWORKS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude needed to
maintain computer systems and networks
NOMINAL DURATION : 60 hours
QUALIFICATION LEVEL : NC II
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees must be able to:
LO1. Plan and prepare for the maintenance of computer systems and networks.
LO2. Maintain computer systems
LO3. Maintain network systems
LO4. Inspect and test configured/repaired computer system and networks
LO1. PLAN AND PREPARE FOR THE MAINTENANCE OF COMPUTER SYSTEMS
AND NETWORKS.
ASSESSMENT CRITERIA:
1. Maintenance planned and prepared with OHS policies and procedures.
2. The materials, tools, equipments and testing devices obtained and checked.
3. Computer systems and networks checked, identified and maintained with specifications
and requirements to conform with manufacturers.
CONTENTS:
Plan/conduct maintenance procedures according to job requirements.
Safety measures are observed at all times.
Identify and diagnose faulty system.
Prepare tools and test equipments.
Identify or obtain PC specifications and schematic diagrams.
Identify or obtain Network functions and specifications.
CONDITIONS:
The students/trainees must be provided with the following:
OHS guidelines and policies.
PC specifications
Network designs
Schematic Diagrams
Books/magazines
Manuals
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO2. MAINTAIN COMPUTER SYSTEMS
ASSESSMENT CRITERIA:
1. The normal functions of computer systems are checked and tested.
2. The scheduled/periodic maintenance and cleaning are performed.
3. The repairs/replacements and sudden breakdowns responded in accordance with
established procedures.
CONTENTS:
Procedures in maintaining computer systems are followed
Safety measures are observed.
Diagnose and identify faulty systems.
Run diagnostics software.
Repair or replace faulty system
Burn-in or test repaired or replaced computer system
CONDITIONS: The students/trainees must be provided with the following:
PC specification
Schematic Diagrams
Personal protective equipments
- Gloves and goggles
- Masks
- Anti-static wrist wraps
Materials
- Contact cleaners/ soap or detergents
- Dust brush
- Chamois or rags
- Basin/ water
Diagnostics software and CD-ROMs
Tools and test equipments
- Slotted head screwdriver
- Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
- Multi-tester
Spare parts
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO3. MAINTAIN NETWORK SYSTEMS
ASSESSMENT CRITERIA:
1. The normal functions of network systems checked and tested.
2. The scheduled/periodic maintenance and cleaning performed.
3. The repairs/replacements and sudden breakdowns responded in accordance with
established procedures.
CONTENTS:
Procedures in maintaining network systems are followed
Safety measures are observed.
Diagnose and identify faulty systems and cables.
Run diagnostics software.
Repair or replace faulty systems and cables.
Burn-in or test repaired or replaced network system.
CONDITIONS: The students/trainees must be provided with the following:
PC and network specification
Network Cables and peripherals
- UTP Cat. 5 cables
- UTP Cat.3 cables
- RJ 45 modular plug
- Hubs/switches
- Modem/router
Network layout and schematic diagrams
Personal protective equipments
- Gloves and goggles
- Masks
- Anti-static wrist wraps
Materials
- Contact cleaners/ soap or detergents
- Dust brush
- Chamois or rags
- Basin/ water
Diagnostics software and CDROMs
Tools and test equipments
- Slotted head screwdriver
- Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
- Crimping tool
- Cable tester
- Multi-tester
- Spare cables
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO4. INSPECT AND TEST CONFIGURED/REPAIRED COMPUTER SYSTEM
AND NETWORKS
ASSESSMENT CRITERIA:
1. Computer system and network checked to ensure safe operation.
2. Final inspection and testing taken to conform with manufacturer specifications.
3. Reports prepared and completed to company regulations.
CONTENTS:
Check the maintained/serviced computer systems to ensure safe operation.
Run or conduct computer to computer communications.
Connect to the internet if necessary.
Burn-in serviced or replaced components.
Return computer to networking area.
Document the task undertaken.
CONDITIONS:
The students/trainees must be provided with the following:
PC specification
Schematic Diagrams
Diagnostics software and CDROMs
Books/manuals/magazines
Tools and test equipments
- Slotted head screwdriver
- Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands on
Direct observation
Practical demonstration
Oral and written exam
