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Call Center Script 2

This mock call script is for a pizza order placement call between an agent and customer. The customer, John Perez, orders one family pepperoni pizza and two regular supreme pizzas for delivery to 745 Farmers Road in Modesto, California. The agent confirms the order and offers to upgrade it by adding extra mozzarella cheese for $5 more per pizza. The customer agrees to the upgrade and paying in cash upon delivery within 30 minutes.

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3K views

Call Center Script 2

This mock call script is for a pizza order placement call between an agent and customer. The customer, John Perez, orders one family pepperoni pizza and two regular supreme pizzas for delivery to 745 Farmers Road in Modesto, California. The agent confirms the order and offers to upgrade it by adding extra mozzarella cheese for $5 more per pizza. The customer agrees to the upgrade and paying in cash upon delivery within 30 minutes.

Uploaded by

api-247871582
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CALL CENTER MOCK CALLS SCRIPT SAMPLE - SALES

2.
Situation: A customer is calling in to order a Pizza.
Customer's Profile: Male, Age is 45 yrs old, in a hurry
Goal: Place the order and offer the customer to upgrade their orders.

Agent: This is Mike of Pizza Loco, what is your name and what would you like to order?!
Customer: This is John Perez, I want One Family size of Pepperoni and 2
Regular Supreme.
Agent: Thank you, so, that is One Pepperoni Family size, and Two Regular
Supreme Pizza's. Is that right?
Customer: Yep, deliver it at 745 Farmers Road, Modesto, California...
Agent: Got it, would you like to add extra mozzarella cheese on top, that's just 5
bucks each.
Customer: Sure, I'll just pay it in cash once it's delivered.
Agent: Alright, it's gonna be right in front of your door, within 30mins. Thanks for
calling, Pizza Loco! Have a great night!

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