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How To Use Your EBT Card

The document provides instructions on how to check an EBT card balance, use an EBT card to purchase food, and what to do if an EBT card is lost or stolen. It explains that the card balance can be checked on receipts, online, or by calling a toll-free number. It outlines the steps to make a food purchase with the card at checkout including swiping the card, entering a PIN, and getting a receipt with the new balance. It also lists situations when to call customer service such as for a lost or stolen card, problems using the card, or to change the PIN.

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noxinqwerty
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99 views1 page

How To Use Your EBT Card

The document provides instructions on how to check an EBT card balance, use an EBT card to purchase food, and what to do if an EBT card is lost or stolen. It explains that the card balance can be checked on receipts, online, or by calling a toll-free number. It outlines the steps to make a food purchase with the card at checkout including swiping the card, entering a PIN, and getting a receipt with the new balance. It also lists situations when to call customer service such as for a lost or stolen card, problems using the card, or to change the PIN.

Uploaded by

noxinqwerty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1-877-328-9677

HOW TO CHECK YOUR EBT CARD BALANCE


Your new balance is printed on your last receipt. Always save
123456789012345
JOHN P CARDHOLDER your receipts. If you have lost your last receipt, you may call
5077 1900 0000 0000 Customer Service, ask the store if you can check your balance
at a POS machine, or check your balance at www.ebt.ca.gov.
If your card is ever lost or stolen, call Customer Service right
away toll-free at 1-877-328-9677 and they will tell you how to
SM © get a new card. If you do not report your card lost or stolen,
someone else could use your card to spend all your benefits,
and these benefits will not be replaced.
CALL CUSTOMER SERVICE TOLL-FREE IF:
HOW TO USE YOUR EBT CARD TO BUY FOOD • Your card is lost or stolen.
Before you shop, check your balance by looking at your • Your card does not work.
last receipt, by calling Customer Service, toll-free at
1-877-328-9677 or at www.ebt.ca.gov. This balance will be • You want to change your PIN because you forgot it or if
the most you can spend with your card. someone else knows your PIN. Your public assistance office
Step 1 Take your groceries to the checkout lane. may also be able to help you change your PIN.
Depending on the store, you may need to separate • You want to find out how much you have left in your account.
your eligible food items from non-eligible items. • You have been charged for a purchase but you didn’t get the food or
Step 2 Swipe your card through the Point-of-Sale (POS) if you were charged too much for what you bought.
terminal or hand your EBT Card to the clerk. • You have other questions or problems.
Step 3 Enter your four-number Personal Identification 24 hours a day/ 7 days a week
Number (PIN) on the keypad. The terminal will 1-877-328-9677
show **** instead of the numbers you entered. TTY: 1-800-735-2929
Step 4 Press the “ENTER” key.
Refer to the chart in your EBT Training Pamphlet and enter the
Step 5 The clerk enters the purchase amount. If the
day that benefits will go into your account:
amount is correct, you press the “OK” or “YES” key.
Step 6 You will get a copy of a printed receipt showing: ________________________________________
• Store name and address (1st through 10th day of the month)
• Amount of your purchase
• Your new food stamp benefit account balance STATE OF CALIFORNIA
Step 7 Keep your receipt so you will know your new HEALTH AND HUMAN SERVICES AGENCY
DEPARTMENT OF SOCIAL SERVICES
balance the next time you shop.
You cannot be charged a fee to use your food stamp benefits. USDA is an equal opportunity provider and employer.
PUB 390 (5/09)

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