The Amazon sellers’

solution provider
directory
Table of contents
Introduction

Chapter 1: Product research, sourcing

and development
Competitor sourcing info
Amazon price tracker
Inventory scouter
Product research

Chapter 2: Listings
Image cleanup
Amazon keyword research
Upc barcodes — purchase
Data feed management/integration
Get amazon product reviews
Get amazon feedback
Re-pricing
Translation

Chapter 3: Inventory / order / warehousing

Inventory management/order management
Multichannel sales solutions
Shipping solution providers
3Pl

Chapter 4: Post sales

Reverse logistics
Accounting
Accouting/bookkeeping support
Tax collection and remittance
Profitability analysis

Chapter 5: All other support

 mazon account management
A
Cross-border currency management
Automate messaging
Customer email support
Minimum advertised price (MAP) violation monitoring
Virtual assistants

Chapter 6: Beyond amazon

Landing pages
Logo design
Social media and SEO
Task outsourcing
Introduction

Produced by BigCommerce and the founders of the Prosper Show, James Thomson
and Joseph Hansen, the Amazon Sellers’ Solution Provider Directory has been a year
in the making. Within, you’ll find more than 230 companies offering some of the most
successful solutions available to alleviate pain points associated with selling on Amazon.
These are the solutions used by the highest-selling companies incorporating Amazon as
part of their channel strategy.

Each of these solutions will save you time, optimize your operations and ultimately work
to increase revenue made from the Amazon marketplace. The directory is organized
by vendor category to help you easily find the software and tools most relevant to your
business. In each section you will find tips concerning when your company should begin
to engage with these solutions as well as a few key issues to consider.

Determining the right channel mix is not an issue unique to the startup or small business
community. In 2015, several of the world’s largest luxury brands finally decided to open
owned and operated online storefronts — an about-face after previously attempting
to increase sales exclusively through brick-and-mortar channel placement only. That
exclusive brick-and-mortar strategy didn’t work, not even for the Chanels of the world.

Increasingly, the retail industry is seeing the most successful businesses among them
gain an advantage through pursuing intelligent, channel-agnostic strategies. This is
why Warby Parker, BirchBox, Nasty Gal and even Amazon itself have all opened brick-
and-mortar shops to complement their once online-only operations. This is how the
most successful retailers grow brand awareness, loyalty and revenue: be everywhere,
anywhere new and returning customers are willing to shop.

3 Introduction
Today’s customers have new and distinct preferences about where, when and how they
purchase. In fact, when it comes to the digital channel, 44% of consumers begin their
product search on Amazon. This makes Amazon one of the most important channels
for companies seeking significant revenue growth from product discovery and new
customers. After all, not everyone is an Amazon fan, but if you aren’t on this marketplace,
you are losing out on nearly half of all online product searches — and in most cases,
those searches and sales are probably going to competitors or resellers of your products.

This directory is intended to help all retailers solve for the Rubik’s cube that is the Amazon
marketplace. We are here to demystify it, allowing you to use Amazon as a weapon in
your distribution and revenue growth arsenal — rather than viewing the marketplace as
competition. Eliminating the steep learning curve associated with Amazon selling success
will enable you to grow your sales and prepare your business for the future of commerce.

The Amazon Sellers’ Solution Provider Directory is not affiliated or sponsored by Amazon.
com LLC or any of its subsidiaries.

If your company is a solution provider to Amazon sellers, and you believe you
should be considered for future solution provider lists, please send your name,
contact information and company URL to [email protected].

This icon denotes a BigCommerce Partner.

4 Introduction
CHAPTER 1

Product research,
sourcing and
development
Competitor product sourcing info

It’s time to engage help when: As you research potential manufacturing partners for
your private label business, you can access public import records to see from where your
competitors are sourcing their products. Think of this as a shortcut to identifying overseas
manufacturing capabilities similar to what you need.

Key issues to consider: Just because your competitors are using specific overseas
manufacturers doesn’t mean you will be able to get cooperation from the manufacturers
to make your products. Keep in mind, these manufacturers may not be able to
accommodate your custom design needs. But it’s a good place to start without having to
make a whirlwind trip overseas to identify suitable manufacturers.

Company Channel served Phone Email Location

info@import
Import Genius Multichannel (855) 374-1199 USA
genius.com

contact@panjiva.
Panjiva Multichannel (888) 902-3511 USA
com

6 Chapter 1: Product research, sourcing

Amazon price tracker

It’s time to engage help when: Realistically, you should install these free tools
immediately upon becoming an Amazon seller. By being able to identify listing activity
across other sellers on listings you currently have or are considering adding to your
catalog, you can gauge likely types of pricing competition that you will face, as well as
understand whether the product has been sold by Amazon itself.

Key issues to consider: Remember, it’s critical to look at historical pricing information, so
you aren’t getting a static and potentially misleading picture of competition. For example,
you may see the product you’re aspiring to sell has very little competition - only to
discover a week later that Amazon itself is selling this product and it was only temporarily
out of stock, at which point you will be back to competing head-to-head with Amazon —
something that may cause you to rethink whether you want to sell that item.

Company Channel served Email Location

support@camel
Camel Camel Camel Amazon USA
camelcamel.com

Keepa Amazon [email protected] USA

7 Chapter 1: Product research, sourcing

Inventory scouter

It’s time to engage help when: If part of your sourcing model includes retail arbitrage,
you can save yourself a lot of time by having one of these tools accessible when you walk
the aisles of your retail sources. By scanning barcodes to produce instantaneous Amazon
product and profitability information, you can quickly establish whether an item makes
sense to buy for resale on Amazon.

Key issues to consider: Most of these tools look only at Amazon fees and your cost of
goods sold. You should factor in any indirect and overhead costs that should weigh into
your decision on whether to buy any of these items for resale. You may find that some of
the estimated profitable items that you’ve scanned aren’t really profitable if you consider
additional expenses and that your time wandering the aisles inspecting product isn’t, in
fact, free (there is some real opportunity cost to your time).

Company Channel served Phone Email Location

Neatoscan Amazon (651) 905-0995 [email protected] USA

Profit Bandit By sales@seller

Amazon USA
Seller Engine engine.com

sales@scan
Scan Power Amazon USA
power.com

support@
Scout Pal Amazon USA
scoutpal.com

8 Chapter 1: Product research, sourcing

Product research

It’s time to engage help when: When you go looking for new products to add to your
Amazon catalog, you may find yourself scouring through supplier catalogs or staring
at spec sheets -- just how are you making your decisions about what to add? Are you
able to screen hundreds and thousands of prospective products on criteria like Amazon
customer demand, Amazon seller competition, presence of Amazon Retail as one of the
competing sellers, margin opportunity, and so on? Without some automated tools, you
likely aren’t able to do a deep-dive on most prospective products. Fortunately, these
Product Research tools can help accelerate this evaluation process significantly, allowing
you to become more efficient and data-driven in your sourcing decisions.

Key issues to consider: While the line between inventory scouter software and product
research software is closing every day, we typically see more types of data in the product
research software. But, you have to figure out how to incorporate these additional data
points into your decision on whether to source specific items. Also, keep in mind that
product attractiveness can change very quickly by the introduction of a just one lower-
cost competitor that single-handedly reduces the attractiveness of a product, so we
encourage you to make a habit of revisiting this information on a regular basis.

9 Chapter 1: Product research, sourcing

Company Channel served Phone Contact Location

hello@amz
AMZShark Amazon (651) 905-0995 Hong Kong
shark.com

support@
ASIN Tool Amazon (651) 905-0995 USA
asintool.com

Ecomspy By Ecom ecomengine.com/

Amazon (800) 757-6840 USA
Engine (FBA Spy) contact

etailinsights.com/
Etail Insights Multichannel USA
contact

contact@path
FBA Toolkit Amazon Argentina
finding.com.ar

amasuite.
GetAMASuite Amazon thgwebmedia.com/ USA
support/

indbl.com/
INDBL Amazon USA
contact/index

support@jungle
Jungle Scout Amazon USA
scout.com

admin@novel
Novel Rank Amazon USA
rank.com

ranktracer.com/
Rank Tracer Amazon (021) 671-6700 USA
contact_us.php

salesrankexpress.
Sales Rank Express Amazon USA
com/contact.html

Scope By sellerlabs.com/
Multichannel (404) 909-8251 USA
Seller Labs contact/

10 Chapter 1: Product research, sourcing

Company Channel served Phone Contact Location

Seller Metrics Amazon sellermetrics.com

sellerstoolbox.com/
Sellerstoolbox Amazon (513) 847-4942 USA
request-a-change/

Seller Engine Plus sales@seller

Multichannel USA
By Seller Engine engine.com

Sellics Amazon [email protected] USA

terapeak.com/
Tera Peak Multichannel (866) 959-8372 USA
company/contact/

Wiser Multichannel (855) 469-4737 [email protected] USA

11 Chapter 1: Product research, sourcing

CHAPTER 2

Listings
Image cleanup

It’s time to engage help when: If you are building feeds from scratch, or find that the
images on a listing to which you are adding your offer are not up to your expectation, it is
time to take product photos yourself and prepare them for uploading to Amazon.
Unfortunately, even the best product photographers’ photos may need some cropping,
whitening or other general adjustment to get the image in line with Amazon image
requirements. Because this cleanup can take a lot of time when considering the addition
of dozens or hundreds of new listings, this sort of task isn’t usually the most ideal way for
you to invest in your business. Fortunately, these low-cost, quick-turnaround options are
available, allowing you to take moderately professional photos and get them cleaned up
for primetime on Amazon.

Key issues to consider: Only so much cleanup can be done on a bad photo. So it’s ideal
to get some feedback on a test-run of photos that you take in order to make sure you
have provided these companies with adequate quality of photo to modify into something
suitable for Amazon listings.

Company Channel served Phone Contact Location

3W Image Multichannel 49 341 918 7910 [email protected] Germany

support@clipping
Clipping Magic Multichannel (415) 230-2377 USA
magic.com

/www.deepetch.
Deep Etch Multichannel Australia
com/contact

13 Chapter 2: Listings
Company Channel served Phone Contact Location

en.doopic.com/
Doopic Multichannel Germany
contact/

picmonkey.com/
Pic Monkey Multichannel USA
help/support/new

Pixelz Multichannel (415) 523-7738 pixelz.com/contact/ USA

Amazon keyword research

It’s time to engage help when: Whether you are looking to optimize new listings or
existing listings onto which you have added your product offers, it’s important to
understand what keywords Amazon customers are using to find your product or type of
product. Otherwise, you may have an amazing product that never gets discovered by
Amazon customers or loses out on suitable keyword traffic.

Key issues to consider: Customer preferences can change over time, meaning that
your keyword selections today may need to be updated later. Consider refreshing your
most important listings at least annually. Furthermore, remember that customers may
be finding your products through keywords that aren’t obvious to you today, so there is
significant benefit in referencing the large historical databases that these providers have
built to match keywords with products.

14 Chapter 2: Listings
Company Channel served Phone Contact Location

AMZ Tracker
Amazon amztracker.com/ Internat’l
(Unicorn Smasher)

support@
Keyword Inspector Amazon (800) 757-6840 keywordinspector.
zendesk.com

keywordtool
Keyword Tool
Multichannel dominator.com/ USA
Dominator
contact

contact@merchant
Merchant Words Amazon (855) 551-8222 USA
words.com

searchrank.
SearchRank
Amazon (404) 909-8251 sellerlabs.com/ USA
by Seller Labs
contact

UPC barcodes — purchase

It’s time to engage help when: If you are building a private label business on Amazon,
you’re going to need UPCs (Universal Product Codes) for each product you list. We also
want to mention that you should not be buying UPCs to put onto other companies’
existing products – we have seen too many new listings get created that are actually
duplicates of existing listings, but the new seller didn’t do the necessary work of matching
its offers to the existing listings in the Amazon catalog.

15 Chapter 2: Listings
Key issues to consider: Never ever recycle UPCs onto other products – once a UPC has
been entered into Amazon’s catalog, it is tied to a specific item. If you decide to stop
carrying one private label product, don’t use that UPC for some new item, as you will
create a mess for yourself that we have seen result in hundreds of cancelled or returned
orders and far too much negative feedback related to the product received by the
customer not matching the product detail page.

Company Channel served Phone Contact Location

instantupccodes.
Instant UPC Codes Multichannel (877) UPC-3099 com/contact-us/ USA
contact.php

speedybarcodes.
Speedy Barcodes Multichannel (888) 511-0266 USA
com/page/contact

info@upc
UPC Barcodes Multichannel (775) 376-1770 USA
barcodes.com

Data feed management/integration

IIt’s time to engage help when: As you increase the number of new listings in your
catalog or you consider adding new marketplaces (beyond Amazon) to your overall
business, it will quickly get very complicated to keep track of all the columns of data that
are needed for your listings (whether on Amazon or other marketplaces). By working
with a company that specializes in keeping up with what columns of data are needed
in each category of each marketplace, you can save yourself a lot of time building and
maintaining your product feeds.

16 Chapter 2: Listings
Key issues to consider: Some inventory/order management solution providers indicate
that they offer listings functionality in their tools. But you need to be sure that your
categories of products on the marketplaces of interest to you are all covered by your
inventory/order management solution provider, as we have seen companies pick an
apparent “all-in-one” inventory/order management partner only to discover that not all
listings templates needed are currently available – thereby requiring the seller to work
with a data feed provider anyways. It is also worth mentioning that if your business is
all-Amazon, and focused exclusively on adding offers to existing listings that someone
has created, your need for a data feed provider is going to be low, as you aren’t likely
contributing new data or editing existing data on your listings.

Company Channel served Phone Contact Location

https://www.
Aten Software Multichannel (248) 629-7958 atensoftware.com/ USA
p9.php

support@data
Datafeedwatch Multichannel (888) 885-5074 USA
feedwatch.com

contact@go
Go Data Feed Multichannel (866) 340-6619 USA
datafeed.com

Listtee Amazon [email protected] USA

(206) 832 3900

and PRESS 2 for
CommerceHub direct access to the support@
Multichannel USA
(Mercent) CommerceHub team mercent.com
supporting Mercent
Retail

17 Chapter 2: Listings
Company Channel served Phone Contact Location

www.nchannel.com/
NChannel Multichannel (800) 714-0882 USA
contact/

Salsify Multichannel (844) 725-7439 [email protected] USA

Xtento Magento [email protected] Germany

Get Amazon product reviews

It’s time to engage help when: If you sell private label product, you should be
immediately looking for ways to get legitimate product reviews on your items from the
get-go. The presences of a minimum 5-10 product reviews per private label product helps
to reduce a customer’s hesitancy to try out your new product, as the customer can read
what others have written about your product. Furthermore, listings with product reviews
are much more likely to get better search results on Amazon than products with no
sales history.

Key issues to consider: There are unfortunately a few sites that offer illegitimate product
reviews where the reviewer has never seen the product, but just writes product reviews
blindly for cash. After recent crackdowns at Amazon on such reviews, there are much
more strict rules about how product reviews need to be sourced, and Amazon is now
watching more carefully than ever before to make sure reviews are legitimate. “Verified
purchase” reviews are much more valuable than reviews that haven’t come from
“verified” purchases, raising the importance of not only getting product reviews on new
listings but also getting some initial sales on those items, which will then lead to

18 Chapter 2: Listings
“verified” product reviews. Most of the solution providers mentioned here will help you
get sales on your new products, coupled with verified purchase product reviews – a
powerful duo for new product launches.

Company Channel served Phone Contact Location

amazonreviewer
Amazon
Amazon network.com/kick- USA
Reviewer Network
start-program.html

AmzTracker Amazon
Amazon amztracker.com/ Multiple
Review Club

www.bqool.com/
Bqoo Amazon (650) 396-2777 Hong Kong
contact-us/

Flashbuz Amazon [email protected] USA

giveawayservice.
GiveAwayService Amazon USA
com/register

info@ilove
Ilovetoreview.com Amazon (855) 699-7337 USA
toreview.com

productelf.com/
Product Elf Amazon USA
contact/

productrocket.io/
Product Rocket Amazon Hong Kong
contact/

19 Chapter 2: Listings
Company Channel served Phone Contact Location

support@review
Review Kick Amazon USA
kick.com

salesbacker.com/
Sales Backer Amazon USA
contact

Snag Shout snagshout.com/

Amazon (404) 909-8251 USA
by Seller Labs contact

tomoson.com/
Tomoson Multichannel USA
contact

service@
Viral Launch Amazon USA
viral-launch.com

zonblast.com/
Zonblast Amazon USA
support/

Get Amazon feedback

It’s time to engage help when: Feedback is one of the critical measures used by Amazon
to evaluate sellers, while also providing prospective customers with guidance on how
effectively you have historically provided high-quality product on time to other Amazon
customers. From the first Amazon sale you make, Amazon tracks how you are doing
both in terms of average feedback as well as overall feedback count. Your feedback score
will be used in evaluating if you quality for the Buy Box –– ideally you should aim for an
average feedback score above 98%, while below 90% is likely to result in a loss of your
Buy Box privileges. In fact, for brand new sellers (not using FBA), it is common for you to
have to wait at least a month building up the number of feedback before Amazon will
allow you to become “Buy Box eligible”. So, feedback matters from day one on Amazon,
and you need to collect feedback from your customers.

20 Chapter 2: Listings
Key issues to consider: Many sellers choose to manually solicit customers directly for
feedback through Seller Support. While that is allowed according to Amazon’s Terms of
Service, the process can get rather unscalable as your business grows, and the number
of customers needing these feedback solicitation emails. Fortunately, there are software
providers that can make this feedback request process an automated process, complete
with easy-to-use templates.

Company Channel served Phone Contact Location

Feedback By Bqool Amazon (650) 396-2777 [email protected] USA

Feedback Five info@feedback

Amazon (800) 518-1706 USA
By Ecom Engine five.com

Feedback Genius sellerlabs.com/

Amazon (404) 909-8251 USA
By Seller Labs contact/

help@feed
Feedbackz Amazon USA
backz.com

Kibly Amazon USA

mrfeedback.com/
Mr Feedback Amazon (850) 888-8341 USA
contact

resellerratings.com/
Reseller Ratings Multichannel (888) 882-2838 USA
contact-us

salesbacker.com/
Sales Backer Amazon USA
contact

21 Chapter 2: Listings
Re-pricing

It’s time to engage help when: If you are competing head-to-head with other sellers on
your listings, it’s likely you are fighting it out over price. And as another seller reduces its
price, that makes your product less interesting to customers and less visible to customers
as a result of losing the Buy Box, unless you are able to reduce your price too, ensuring
your ability to remain competitive for the Amazon Buy Box. As you know, products that
appear in the Amazon Buy Box sell 4x more than those that don’t ever make it in, and an
estimated 90% of new product sales come from products in the Buy Box.

Key issues to consider: When you sign up for a re-pricing tool, you will need to identify
your floor price for each item, and to do that effectively, it is best to have a strong grasp
of your all-in costs by SKU (including indirect and overhead costs). That way, you aren’t
inadvertently setting a floor price that is actually underwater for you, all in the name of
getting the sale at all cost. Yes, let’s focus on remaining profitable, at all cost (no
pun intended)!

Also, keep in mind that pricing alone does not determine if you will win the Buy Box.
Without strong performance metrics across the board (related to customer service, late
shipment rate, cancellation rate, negative feedback, etc.), your ability to match your
competitor on price and get your fair share of the buybox will be hampered significantly.
Next, remember that not all of your competitors are equal, even if their prices are equal
– keep an eye out for Amazon Retail offers and FBA sellers’ offers – with those in place, it
will be harder to use a re-pricer to match price alone and get your fair share of the
Buy Box.

22 Chapter 2: Listings
The list below includes standalone re-pricing tools. It’s worth noting that many of the
inventory management / order management solution providers offer integrated re-pricing
tools as part of their software.

Company Channel served Phone Contact Location

Appeagle Amazon (201) 488-1141 [email protected] USA

bqool.com/
Bqool Amazon (650) 396-2777 Hong Kong
contact-us/

sales@ecatalog
Channelmax Multichannel (262) 536-0057 USA
services.com

Feedvisor Amazon (917) 338-4800 [email protected] USA

Logicsale Multichannel 44 845 591 9199 [email protected] UK

meanrepricer.com/
Mean Pricer Amazon UK
Home/Support

repriceit.com/
Repriceit Amazon (855) 791-8966 USA
contact.do

repricerexpress.com/
Repricer Express Amazon (028) 7136-3727 UK
contact-us/

info@seller
Seller Vision Pro Amazon USA
visionpro.com

Sellery By sales@seller
Amazon USA
Seller Engine engine.com

Smart Price ecomengine.com/

Amazon (800) 757-6840 USA
By Ecom Engine contact

info@teika
Teikametrics Amazon (855) 846-2677 USA
metrics.com

Wiser Multichannel (855) 469-4737 [email protected] USA

23 Chapter 2: Listings
Translation

It’s time to engage help when: If you are looking to expand your business into other
marketplaces, you may need to get your listings data translated. In most Amazon
marketplaces, the listings must be in-language for the local country.

Key issues to consider: While free tools like Google Translate are useful for simple
translation of common phrases, they are not yet anywhere near the level of accuracy to
capture marketing nuance or technical product explanations that are common in product
descriptions, bullet points and titles.

Company Channel served Phone Contact Location

Akorbi Multichannel (877) 425-6724 akorbi.com/contact/ USA

info@
Intercultural
Multichannel (857) 284-8840 intercultural- Germany
Elements
elements.eu

Interpro Translation interproinc.com/

Multichannel (630) 245-7150 USA
Solutions contact-interpro

jonckers.com/
Jonckers Multichannel Belgium
get-in-touch/contact/

JR Language Multichannel (866) 389-5036 [email protected] USA

ondemand.
Lionbridge Multichannel lionbridge.com/ USA
accounts/register/

24 Chapter 2: Listings
Company Channel served Phone Contact Location

strakertranslations.
Straker Translations Multichannel com/translation- Multiple countries
quote.cfm

translations.com/
Translations.com Multichannel (212) 689-1616 about/contact-us. USA
html

sales@web
Web Interpret Amazon UK
interpret.com

25 Chapter 2: Listings
CHAPTER 3

Inventory, orders
& warehousing
Inventory management/order management

It’s time to engage help when: If you sell in more than one marketplace (including your
own website), keeping track of your overall inventory levels can get very tricky very
quickly. If you oversell inventory, you upset customers and are on the fast track to getting
your Amazon account suspended. And if you undersell, you have lost out on sales. So
you need to have real-time inventory numbers to manage inventory by channel, giving
you the ability to replenish FBA quickly (if needed) or place new product orders with your
suppliers if you are running out on critical selection.

Key issues to consider: There is much variation across inventory/order management

companies: some charge a percentage of sales, while others charge on a basis of the
number of orders processed. Some incorporate sophisticated analytics and purchase
order management tools, while others incorporate some listings functionality, repricers,
accounting software integration and shipping rate optimization tools. Furthermore, not all
marketplaces can be handled by each inventory/order management tool today, so careful
due diligence on such centrally critical software is necessary for the individual business
owner: what’s included, what’s not? How much automation of which steps can the
software do? How much flexibility do you have to roll into or out of the software? How
long is the on-boarding process, and what “house-in-order” steps are required of you to
get started?

27 Chapter 3: Inventory / order / warehousing

Company Channel served Phone Contact Location

sales@ecatalog
BalanceMaxx Amazon (262) 536-0057 USA
services.com

brightpearl.com/
Brightpearl Multichannel (888) 320-5069 USA
contact-us

contact@brown
Browntape Multichannel (+91) 95954 62102 India
tape.com

support@ecom
Ecomdash Multichannel (704) 687–8067 USA
dash.com

info@etail
Etailsolutions Multichannel (855) 840-8400 USA
solutions.com

Fillz Multichannel (855) 655-6441 [email protected] USA

Getcarta Multichannel (800) 377-9202 [email protected] USA

info@linn
Linnworks Multichannel (+4420) 3651-7045 UK
systems.com

Monsoon monsooncommerce.
Multichannel (800) 520-2294 USA
Commerce com/contact-us

nchannel.com/
NChannel Multichannel (800) 714-0882 USA
contact/

support@order
Orderhive Multichannel (888) 878-5538 USA
hive.com

Ordoro Multichannel (512) 271-9453 [email protected] USA

Retailops Multichannel (855) 294-8383 [email protected] USA

Salesdash FBA only salesdash.com

support@seller
Selleractive Multichannel (800) 545-7385 USA
active.com

28 Chapter 3: Inventory / order / warehousing

Company Channel served Phone Contact Location

info@seller
Sellercloud Multichannel (888) 315-6652 USA
cloud.com

sellerexpress.com/
Sellerexpress Multichannel (028) 7136-3727 USA
about-us/contact-us/

Skubana Multichannel (917) 769-3260 [email protected] USA

contact@solid
Solid Commerce Multichannel USA
commerce.com

support@
Stitchlabs Multichannel (800) 750-7617 USA
stitchlabs.com

volocommerce.com/
Volo Multichannel 44(0) 207 268 3045 UK
contact/

Multichannel sales solutions

It’s time to engage help when: For a seller looking to build and house its listings data
in one place, as well as to coordinate inventory across multiple marketplaces, the
Multichannel Sales Solution providers offer a suitable solution.

Key issues to consider: While the combined use of a listing solution and an Inventory
Management / Order Management solution may be appropriate for some sellers, other
sellers solve the listing-inventory-order issue using one company to handle listings and
inventory, while also working with an order processing partner.For sellers using this
second option, the companies below offer support to multi-channel sellers, getting their
listings and inventory organized and pushed out to various sales channels.

29 Chapter 3: Inventory / order / warehousing

Company Channel served Phone Contact Location

channeladvisor.com/
ChannelAdvisor Multichannel (866) 264-8594 USA
request-a-demo

channelunity.com/
Channel Unity Multichannel (855) 870-8118 UK
contact-us/

support@
M2E Pro Multichannel
m2epro.com

support@retail
Retail Tower Multichannel (323) 547-4834 USA
tower.com

Sellbrite Multichannel USA

suredone.com/
SureDone Multichannel (877) 773-6755 USA
contact

Shipping solution providers

It’s time to engage help when: While many Amazon sellers are 100% FBA sellers, using
Amazon’s UPS Ground program for inbound shipping to Amazon’s fulfillment centers,
anything beyond that model will require shopping for shipping solutions.

Key issues to consider: The price of shipping the same 1-pound package can vary widely
across the major carriers, so it’s ideal to incorporate some sort of rate shopping to make
sure that package is inexpensive to ship, yet arrives within the expected delivery window.
Furthermore, it’s useful to evaluate if some of your products can be packaged differently
in order to qualify for lower-priced shipping options.

30 Chapter 3: Inventory / order / warehousing

Company Channel served Phone Contact Location

ABOL Multichannel (877) 847-2265 iabol.com/contact/ USA

Deliv.Co Multichannel deliv.co/contact/ USA

endicia.com/about-
us/contact-us/
Endicia Multichannel (800) 576-3279 USA
product-information-
form

moo@moo
Moogento Multichannel USA
gento.com

Ordercup Multichannel (877) 240-3545 [email protected] USA

Ordoro Multichannel (512) 271-9453 [email protected] USA

parcelhub.co.uk/
Parcel Hub Multichannel 0808 168 6013 enquiry-courier- UK
parcel-service/

Shiphero Multichannel (877) 671-6011 [email protected] USA

shiplark.com/
Shiplark Multichannel (877) 753-5373 USA
contact2.php

sales@shipper
ShipperHQ Multichannel (614) 526-9534 USA
hq.com

shippingeasy.com/
ShippingEasy Multichannel (855) 202-2275 USA
contact-us/

support.goshippo.
Shippo Multichannel com/hc/en-us/ USA
requests/new

shiprobot.com/
Shiprobot Multichannel (888) 750-8286 USA
contact

Shiprush Multichannel (206) 812-7874 [email protected] USA

shipstation.com/
ShipStation Multichannel (512) 485-4282 USA
contact-us/

31 Chapter 3: Inventory / order / warehousing

Company Channel served Phone Contact Location

support.shipworks.
Shipworks Multichannel (800) 952-7784 com/support/ USA
tickets/new

Shyp Multichannel [email protected] USA

stamps.com/
Stamps.com Multichannel (855) 889-7867 enterprise/ USA
contact-us/

teapplix.com/
Teapplix Multichannel (650) 516-6058 USA
contact.html

Trueship trueship.com/
Multichannel (877) 818-7447 USA
(Ready Shipper) contact-us/

info@truly
Trulycommerce Multichannel (888) 864-8151 USA
commerce.com

3PL

It’s time to engage help when: Do you pride yourself on moving into bigger warehouses
every couple of years, all because your business keeps growing? Are you spending more
and more of your time managing your warehouse (staff, equipment, operations), rather
than building your business? You probably didn’t become an entrepreneur in order to
become an expert on the intricacies of managing a warehouse.

32 Chapter 3: Inventory / order / warehousing

Key issues to consider: While competitively-priced 3PLs can be more expensive than the
out-of-pocket costs of running your own warehouse, your most precious asset is your time
to spend on building your business. So be prepared to spend a little more on warehousing
through a 3PL in order to free yourself up from all of the headaches a warehouse often
brings a small business owner.

Not all 3PLs are equally experienced at FBA prep, polybagging, bundling and kitting – so
do your research carefully, and talk with case study clients that the 3PL provides. Also
expect some transition period up front as you train the 3PL employees on exactly the
process you want for your order processing.

Company Channel served Phone Contact Location

Central Wisconsin info@centralwiprep

Multichannel (855) 397-4587 WI
Prep Pack and Ship packandship.com

DCL Corp Multichannel (510) 651-5100 [email protected] CA, PA

dmfulfillment.com/
DM Fulfillment Multichannel (800) 405-4745 CA, MO, PA, TX
contact-us/

efulfillmentservice.
Efulfillment Service Multichannel (866) 922-6783 MI
com/contact-us/

support@fba
FBA Inspection FBA only (707) 961-0343 CA
inspection.com

monica@fbaprep
FBA Prep and Ship FBA only (541) 543-4309 OR
andship.com

fulfillmentbutler.
Fulfillment Butler FBA only (217) 652-1846 com/ IL
contact.html

smagnes@ GA, London (UK),

Fulfillment.com Multichannel (800) 277-6096
fulfillment.com Toronto (CDN)

33 Chapter 3: Inventory / order / warehousing

Company Channel served Phone Contact Location

Fulfillrite Multichannel (732) 961-7766 [email protected] NJ

gdwinc.com/
GDW Inc Multichannel (832) 463-0988 create-a- TX
new-work-order/

IFS 360 Multichannel (888) 993-8534 ifs360.com/contact/ CA, NC

management@
Leman USA Inc Multichannel (262) 884-4700 WI
lemanusa.com

prandolph@
Lynx Fulfillment Multichannel (866) 344-8591 NY
lynxfulfillment.com

information@
Mochila
Multichannel (844) MOCHILA mochilafulfillment. PA, CA
Fulfillment
com

My Fulfillment myfulfillmentteam.
Multichannel (731) 364-9881 TN
Team com/contact/

contact@
Newgistics Multichannel (877) 860-5997 USA
newgistics.com

info.pbd.com/
DC, IL, GA, PA,
PBD Worldwide Multichannel (866) 998-4PBD request-
Hong Kong
more-information

Pnpline Multichannel (201) 580-2681 [email protected] NJ

Prep It Pack It west@PrepItPack

FBA only (760) 576-4404 CA
Ship It ItShipIt.com

preplabelbox@
Prep Label Box FBA only (866) 964-2867 CA
yahoo.com

primezeroprep.com/
Prime Zero Prep FBA only NH
contact-us.html

Info@Selltec
SellTecPrep FBA only (406) 320-0079 MT
PREP.com

34 Chapter 3: Inventory / order / warehousing

Company Channel served Phone Contact Location

shipwire.com/how IL, CA, PA

Shipwire Multichannel (650) 561-4800 -it-works/store- and many
your-product/ international

sales@sm
SM Operators Multichannel (866) 757-1377 IL
operators.com

hello@Store
Storefeeder Multichannel (0843) 523-6610 UK
Feeder.com

Swan Packaging tim@swan

Multichannel (973) 790-8417 NJ
Fulfillment packaging.com

experts@
Transtrade Multichannel (800) 880-8173 WA, TX
transtrade.com

ukfulfilment.
Ukfulfilment.co.uk Multichannel (0843) 523-6520 co.uk/Contact-UK- UK
Fulfilment.aspx

wiseloads.com/
Wiseloads Multichannel Ireland
contact.php

35 Chapter 3: Inventory / order / warehousing

CHAPTER 4

Post sales
Reverse logistics

It’s time to engage help when: As the number of orders increases, so too will your
number of returns. And those returns can be rather annoying to manage – the inspection,
grading / testing, upgrading, repackaging, etc. And given that customers rarely send back
all of the product, warranty, instruction manual and packaging, there is likely to be work
needed to attempt to convert a returned item to a re-sellable item (hopefully in “new”
form again). If you have more than an FTE working just on returns, it’s time to be asking
questions to these solution providers to see if they can streamline this headache for you.

Key issues to consider: Returns can cost your money in return fees and repackaging, but
they also cost a disproportionate amount of time to repair versus selling a unit newly
sourced from your supplier. There is a sizeable opportunity cost to managing returns,
both in terms of time, and potentially lack of expertise on how to maximize recovery rates
on those returns. These solution providers know the in’s and out’s on how to make the
returns process less painful and costly for you.

Company Channel served Phone Contact Location

Genco (800) 224-3141, support@Genco

Multichannel USA
Marketplace ext. 3687 Marketplace.com

contact@new
Newgistics Multichannel (877) 860-5997 USA
gistics.com

Opened Box info@opened

Amazon (718) 687-2973 USA
Returns.com boxreturns.com

37 Chapter 4: Post sales

Company Channel served Phone Contact Location

inquiries@
Optoro Multichannel (301) 760-7003 USA
optoro.com

Rebound Returns Multichannel info@tsbsupply

01952 293028 UK
Management International chain.com

info@trade
Tradeport Multichannel (603) 692-2900 USA
portusa.com

Accounting

It’s time to engage help when: Every company needs to keep track of its financial
position, including expenses (including payroll, insurance), purchase orders, inventory
value, and margins. The following software programs are commonly used by online
sellers to track these numbers.

Key issues to consider: While Amazon is not known for providing sales and revenue data
that can be easily incorporated into Accounting software, some of the companies below
have developed API and conversion tools to absorb existing Amazon data into their tools.
We encourage sellers to further simplify their lives by looking for Accounting software that
integrates into Amazon’s Seller Central.

38 Chapter 4: Post sales

Company Channel served Phone Contact Location

Intuit’s intuit.com/company/
Multichannel (800) 446-8848 USA
Quickbooks contact/

na.sage.com/us/
Sage Multichannel (866) 996-7243 USA
about-us/contact-us

waveapps.com/
Wave Apps Multichannel USA
contact-us/

Xero Multichannel [email protected] USA

Accounting/bookkeeping support

It’s time to engage help when: Long before you have a mountain of shoeboxes full of
receipts, it is important to be tracking all of your revenues and costs, so you can maintain
a macro view of your financial position at any given moment, rather than waiting
until year end when taxes are due. Face it – (almost) no one likes recording all of the
financial data, but it’s necessary in order to know where you are doing well, and where
improvements are immediately needed. So rather than put unnecessary lags between
paperwork coming in and you understanding how that paperwork reflects your true
financial position, these solution providers offer you the ability to keep an eye on your
financials without having to deal with the laborious task of sporadic, manual data entry.

39 Chapter 4: Post sales

Key issues to consider: These companies can offer basic book-keeping, or full-scale
accounting (including income tax preparation and inventory reconciliation support).
Depending on how complex your inventory and channels are, you may want to outsource
more and more of this in order to focus on your skills sourcing profitable product.

Company Channel served Phone Contact Location

Bench.co Multichannel (888) 760-1940 [email protected] Canada

info@catching
Catching Clouds Multichannel (720) 414-1444 USA
clouds.net

techfinancecfo.com/
TechFinance Multichannel (212) 518-6835 USA
contact/

Tax calculation and remittance

It’s time to engage help when: As an online seller, in which states do you owe sales tax?
Are you collecting enough sales tax in enough states? If you can’t answer these questions
today, it’s time to look for support. And if you can answer these questions, and you’re
required to pay in more than 2-3 states each quarter, you probably could benefit from the
streamlined processes these companies will be able to provide you. No more manually
filing papers to each required state – these companies will streamline all of that for you,
and keep on top of ever-changing tax rules for each tax jurisdiction (state, county, city,
etc.) in which you have tax nexus.

40 Chapter 4: Post sales

Key issues to consider: Whether you collect state tax or not on your online sales, you
almost certainly are liability for paying the state taxes. Work with your tax attorney to
confirm where you owe state taxes, and then consider using Amazon’s tax collection
services to streamline the collection process, while using any of these solution providers
to support the tax remittance process.

Company Channel served Phone Contact Location

Avalara / avalara.com/
Multichannel (855) 669-5116 USA
Trustfile contact-us/

Meridian meridianglobal
Amazon (415) 419-5668 USA, International
Global Services services.us/contact/

Taxify Multichannel (860) 532-0829 taxify.co/contact-us/ USA

taxjar.com/social-
Taxjar Multichannel (855) 800-6681 USA
contact-form/

Vertex Multichannel (855) 221-5885 [email protected] USA

Profitability analysis

It’s time to engage help when: If you understand your all-in-costs by SKU, you can figure
out your profitability by SKU, which will guide your actions on inventory management,
vendor negotiations, sourcing of new products and pricing. If you keep your total sales
revenue and total gross margin each aggregated, then you have no visibility on specific
product issues or opportunities which ultimately drive your overall profitability. Most
sellers realize they need more granular profitability analysis when they experience YOY
sales growth that is not matched by at least the same growth in YOY gross margins.

41 Chapter 4: Post sales

Key issues to consider: Rarely do all products in a seller’s catalog generate positive
margins, once consideration for indirect and overhead costs are made. Only at the point
that all costs have been allocated down to the individual SKU level can a seller take
immediate necessary action to course-correct on product selection.

Please note that many of the Inventory Management / Order Management tools have
incorporated profitability analysis tools integrated into their overall structure. These
companies below are stand-alone applications.

Please note that many of the Inventory Management / Order Management tools have
incorporated profitability analysis tools integrated into their overall structure. These
companies below are stand-alone applications.

Company Channel served Contact Location

amazoworks@
Amazonworks Amazon USA
amazoworks.com

james@daily
Daily Source Tools Amazon USA
sourcetools.com

Sales Calc Multichannel USA

42 Chapter 4: Post sales

CHAPTER 5

All other support

Amazon account management

It’s time to engage help when: Selling on Amazon is difficult, even for the largest, more
experienced sellers on Amazon. To stay on top of best practices and make sure that those
longer-term “backburner” projects get properly addressed, it is sometimes necessary
to bring in an account management consultant to provide short-term or medium-term
support. Given that an account management consultant is working typically with multiple
sellers, this person will have seen a lot of behaviors – good and bad – that can be used as
benchmarks to give you a richer perspective of where you can improve. Furthermore, the
consultant is likely to provide a valuable perspective, removed from your heavily invested
day-to-day view of everything you are doing to run your business today.

Key issues to consider: With no certification needed to become an Amazon consultant,

anyone could declare himself or herself as such a consultant, resulting in a wide range
of skills and capabilities. It is critical for sellers to do due diligence to authenticate
the quality and expertise of a consultant. We encourage every seller to start with the
assumption that there are no silver bullets to being a successful seller on Amazon – it
takes operational discipline and relevant data to do this well, so look for consultants who
can help with operations and data.

44 Chapter 5: All other support

Company Channel served Phone Contact Location

All Industry steve@allindustry

Multichannel (972) 885-9262 USA
Consulting consulting.com

Amazon
Amazon (732) 695-6355 USA
Consulting Experts

info@buybox
Buybox Experts Multichannel (801) 900-4723 USA
experts.com

contact@cpc
CPC Strategy Multichannel (619) 677-2453 USA
strategy.com

olmezd@
Deniz Olmez Multichannel (646) 431-0151 USA
gmail.com

hello@digital
Digital Brand Works Multichannel (855) 464-4019 USA
brandworks.com

Elemerce Multichannel (801) 742-1640 [email protected] USA

info@fitfor
FitForCommerce Multichannel (973) 379-7399 USA
commerce.com

Lance Pettit lancepettit.

Multichannel USA
Consulting com/?page_id=2

Lisa Suttora
lisa@what
Ecommerce Amazon (206) 579-1263 USA
doisell.com
Marketing Strategies

infomarketplace
Marketplace Ignition Multichannel (866) 241-0090 USA
ignition.com

Simply Sales kellysimplysales

Amazon (407) 697-1705 USA
Solutions solutions.com

lance@velocity-
Velocity Marketing Amazon (888) 293-2689 USA
mktg.com

45 Chapter 5: All other support

Company Channel served Phone Contact Location

vostokpartners.com/
Vostok Partners Amazon (206) 661-3496 USA
contact-us/

support@white
Whitebox Multichannel (410) 929-7608 USA
box.co

Zanoma Multichannel (888) 293-2689 zanoma.com/ USA

Cross-border currency management

It’s time to engage help when: If you are selling product on an international Amazon
marketplace, you are paying Amazon upwards of 3.5%-4.0% transaction fee to handle
currency exchange and wiring of your funds back to the US. That sort of hidden fee
is sizeable on otherwise low-margin products. Fortunately, these solution providers
streamline the process for you and allow you to cut that cost in half, allowing you to
recapture margin you didn’t realize you were losing!

Key issues to consider: These solution providers are able to streamline the process
because they set up foreign bank accounts for you, and those bank accounts require a
bunch of paperwork initially by you. So prepare to invest several hours reviewing legal
paperwork to get set up in each foreign country – but once you are setup, you are
good to go.

46 Chapter 5: All other support

Company Channel served Phone Contact Location

usa@currencies
Currencies Direct Multichannel (407) 900-2174 UK
direct.com

payoneer.custhelp.
Payoneer Multichannel (800) 251-2521 x2 com/app/login_ USA
form/redirect/ask

enquiries
Worldfirst Multichannel (844) 571-2682 USA/UK
@worldfirst.com

Automate messaging

It’s time to engage help when: Unless you plan on signing into your Seller Central
account every 24 hours of every day of the year, you leave yourself exposed to the
possibility that a new inquiry from a customer goes unanswered within the required 24
hour period. These solution providers help to meet Amazon’s requirement of a 24-hour
timeframe for responding to Amazon customers, while letting you enjoy your weekend or
brief holiday without 24x7x365 human coverage of customer inquiries.

Key issues to consider: Even if these automated messaging services send customers
a generic response, you should still plan to provide the customer a more expansive
response within a couple of business days, as customers want their questions properly
answered before buying your product or filing a negative feedback against you.

47 Chapter 5: All other support

Company Channel served Phone Contact Location

channelreply.com/
ChannelReply Multichannel USA
contact-us

Fusion By Xsellco Multichannel (+4420) 3322-4848 [email protected] UK

info@reply
Reply Manager Multichannel (877) 848-1310 USA
manager.com

Customer email support

It’s time to engage help when: So what happens when you are starting getting dozens
of customer emails a day, asking the same types of questions over and over? Each
email must be answered quickly and accurately so as to keep the customer happy. If
you’re looking to streamline the process of answering these emails, good customer
email support software will help to semi-automate your responses. The same way that
Amazon’s Seller Support has created standard responses for certain commonly asked
questions, these software programs can help you streamline answers to your most
common customer inquiries.

Key issues to consider: Most multi-channel sellers find that the level of customer
emails they get from Amazon customers is far lower than other marketplaces. And often
the questions will be related to some sort of shipping-related issue – so if a seller is
predominantly using FBA for its Amazon catalog, it’s likely such software won’t be needed
for the Amazon portion of the seller’s overall business.

48 Chapter 5: All other support

Company Channel served Phone Contact Location

Desk.com Multichannel (877) 226-9212 [email protected] USA

support@fresh
Freshdesk Multichannel (866) 832-3090 USA
desk.com

helpscout.net/
Helpscout Multichannel USA
contact/

support@zen
Zendesk Multichannel (888) 670-4887 USA
desk.com

Minimum advertised price (MAP) violation monitoring

It’s time to engage help when: This software is usually relevant only for brand owners,
rather than resellers, as it is the brand owner that wants to identify MAP-violating resellers.
So if you are a private label manufacturer / brand owner supplying Amazon resellers with
product that is supposed to be sold at MAP levels, these software packages can provide
you with accurate, real-time data on which sellers are violating MAP by how much at times
of day or the week. That then allows you to have a data-driven discussion with specific
resellers about these issues.

Key issues to consider: Amazon doesn’t monitor MAP levels on products for brand
owners. So it’s up to the brand owner to do this itself, and work with its own distribution
channels to address these issues.

49 Chapter 5: All other support

Company Channel served Phone Contact Location

channeliq.com/
Channel IQ Multichannel (312) 585-3900 USA
contact-us/

Competera Multichannel (888) 387-2818 [email protected] USA

support@iT
Itelligence Multichannel (949) 625-6132 USA
elligence.com

Marketplace sales@marketplace
Amazon (408) 874-6835 USA
Repricing repricing.com

MarketTrack newmo.com/
Multichannel (415) 524-8300 USA
(Newmo) contact/

orisintel.com/
Oris Intel Multichannel (614) 401-6310 USA
contact-us/

Price Grid Multichannel [email protected] USA

info@price
Price Manager Multichannel (800) 574-0130 USA
manager.com

pricespectre.com/
Price Spectre Multichannel USA
contact.shtml

Profitero Multichannel (844) 342-7464 [email protected] USA

info@teikametrics.
Teikametrics Amazon (855) 846-2677 USA
com

Upstream sales@upstream
Multichannel (800) 815-1842 USA
Commerce commerce.com

Wisemapper
Multichannel (855) 469-4737 [email protected] USA
By Wiser

50 Chapter 5: All other support

Virtual assistants

It’s time to engage help when: If you are spending far too much time on trainable,
repetitive or administrative tasks that someone else could handle, consider seriously
getting yourself a virtual assistant to support you. Maybe it’s setting up phone calls
with your suppliers, or answering emails for you, or basic book-keeping or reporting
generation work that you need to do regularly but find that you don’t have enough time
to stay on top of such tasks. With the development of a whole industry of skilled, English-
speaking assistants, you can free yourself up to work on the highest-value activities only
you can accomplish for your business.

Key issues to consider: No one ever does work as well as you do! Well actually, that may
not be always true, but it does take time to get comfortable delegating responsibilities to
someone else, especially someone based remotely whom you have never met in person.
But with technologies like Skype, instant messaging and phone available, it takes only
a little discipline to remain in regular communication with your assistant. Furthermore,
you will likely find that your virtual assistant is better organized on the tasks you assign
to him/her, as they have fewer tasks to manage for you than you have to manage across
your whole business.

If you go down the path of using a virtual assistant, keep in mind that you need to keep
these people motivated and feeling valued. We suggest reading a book like “Virtual
Freedom” by Chris Ducker to get yourself up to speed on what it realistically takes to get
set up in an effective virtual assistant relationship.

51 Chapter 5: All other support

Company Channel served Phone Contact Location

20Four7VA Multichannel (443) 856-4882 [email protected] USA

247virtualassistants.
247virtual
Multichannel (267) 632-6605 com/contact-virtual- USA
assistants.com
assistant.php

hiremymom.com/
Hire My Mom Multichannel (281) 757-2207 USA
contact-us

longerdays.com/
longerdays.com Multichannel (800) 507-1622 USA
contact-us/

mytasker.com Multichannel (212) 913-9208 [email protected] India

web.timeetc.com/
Time Etc Multichannel (800) 297-8540 USA
powerful/contact

uassist.me Multichannel (305) 507-8406 [email protected] USA

Virtual Staff virtualstafffinder.

Multichannel Philippines
Finder com/contact/

virtual virtualemployee.
Multichannel (877) 697-8006 India
employee.com com/contactus

info.zirtual.
Zirtual Multichannel (800) 997-9714 com/request-a- USA
consultation

52 Chapter 5: All other support

CHAPTER 6

Beyond Amazon
Landing pages

It’s time to engage help when: Common situations include you are building a shopping
site using your own domain, or you are creating a temporary flash site – in both
situations, you probably don’t want to waste a bunch of time figuring out how to get your
site operational and looking decent for customers. Fortunately, these providers offer
you easy-to-use, inexpensive tools so you can focus on selling, rather than becoming a
frustrated web designer.

Key issues to consider: Speed vs. bell-and-whistles functionality is the major tradeoff.
While you may need a more permanent site, the tools of these providers are meant to get
you up and running quickly. If you want much more advanced functionality, it will take
time and likely the help of a web designer to get just the perfect look and feel for your
long-term site.

Company Channel served Phone Contact Location

launchrock.com/
Launchrock Multichannel (866) 832-3090 USA
support

prefinery.com/
Prefinery Multichannel (512) 850-4277 USA
contact

54 Chapter 6: Beyond Amazon

Logo design

It’s time to engage help when: If you are building your own website or your own brand,
you will likely want to build a logo for these assets. And you most likely aren’t as artistic
as you are entrepreneurial, so we encourage you to look at these solution providers –
some offer a single design, while others use a competitive approach to getting you many
options from which to pick your preferred.

Key issues to consider: Some of these sites allow you to enforce an NDA with your
designers, so as not to publicize pre-launch that your website or product is coming. While
it’s good to give designers some information on what the website or product is meant
to do and targeted towards, you have the constant trade off of what do you share with
designers versus how much back-and-forth are you willing to accept because they don’t
have a full flavor of what you are intending to do with the logo.

Company Channel served Phone Contact Location

48hourslogo.com/
48 Hours Logo Multichannel USA
contacts.php

99designs.com/
99 Designs Multichannel (800) 513-1678 USA
design-consultation

Crowd Studio Multichannel India

crowdsite.com/
Crowdsite Multichannel (646) 741-2098 EU
contact/

55 Chapter 6: Beyond Amazon

Company Channel served Phone Contact Location

designcontest.com/
Design Contest Multichannel (888) 906-1888 USA
contact-us/

designcrowd.com/
Design Crowd Multichannel (800) 377-6955 Australia
contact

designhill.com/
Design Hill Multichannel (877) 777-6575 India
contact

DigiServed Multichannel digiserved.com/ USA

Social media & SEO

It’s time to engage help when: If you have your own site or brand, it can be beneficial to
bring in an expert – even for just a few months – to build exposure of your assets quickly,
with the careful expertise of someone who does this sort of thing over and over. They
can provide bandwidth creating new marketing content that is used to spread the word
on your product / site, or they can manage the distribution of any existing content you
already have.

Key issues to consider: While no directory could possibly include all of the skilled social
media marketing people out there, we have included a few to get you started. There are
many skilled people in this space, so if you are looking at improving awareness in a local
geographic area, you should be comfortable asking around to other companies who
might have had direct experience with local providers.

56 Chapter 6: Beyond Amazon

Company Channel served Phone Contact Location

bigleap.com/
Big Leap Multichannel (801) 436-3003 USA
contact/

foxwelldigital.com/
Foxwell Digital Multichannel USA
lets-talk/

micromedia
Micro Media
Multichannel (347) 878-6696 marketing. USA
Marketing
com/#contact

rumoradvertising.
Rumor Advertising Multichannel (801) 355-5510 USA
com/contact.php

seonational.com/
SEO National Multichannel (855) 736-6285 USA
seo-company/

Task outsourcing

It’s time to engage help when: Let’s face it - you don’t have enough time to get everything
done! There is literally a whole world of talented freelancers out there that can handle all
sorts of projects for you. If you’re running short on time or specific expertise to complete
specific types of tasks, these companies organize freelancers to make it easier for you
to find people who will help you with specific tasks, ranging from consulting, designing,
writing, creating listings, improving marketing materials, building websites or software,
to handling repetitive data look-up tasks. Chances are some other Amazon sellers have
already defined Amazon-seller tasks for these freelancers to handle. It’s definitely worth
exploring what talented help might be out there to support your
business today.

57 Chapter 6: Beyond Amazon

Key issues to consider: Some tasks may involve sharing confidential or semi-confidential
information, so be careful about what you choose to outsource. Check to see that
your work is being done by the person you’re talking with on these sites -- sometimes
work gets farmed out again, and you don’t actually know who’s doing the work.
Interview multiple people and give them small test projects to see if you have good
communications and work well together on getting expected results back within the
expected timeframe.

Company Channel served Contact Location

Freelancer Multichannel sign up on the site Worldwide

Upwork Multichannel sign up on the site Worldwide

Fiverr Multichannel sign up on the site Worldwide

58 Chapter 6: Beyond Amazon

Sell more effectively and efficiently
BigCommerce is the leading ecommerce platform
for fast-growing and mid-market brands.

According to analysis conducted by market research firm Ipsos, online stores built on
BigCommerce grow approximately twice as fast as the ecommerce industry average.
BigCommerce’s cloud-based platform enables merchants such as Cetaphil, Dorco, Duck
Commander, Martha Stewart and Travelpro to cost-effectively grow their businesses with
more traffic, higher conversion and superior performance. BigCommerce supports clients
from its headquarters in Austin, Texas and offices in San Francisco and Sydney.

REQUEST A DEMO

The PROSPER Show for Amazon Sellers

Everything an Amazon seller needs to know to increase profitability
and streamline its business.

PROSPER Show attendees get the rare opportunity to learn best practices and insights from
more than a dozen former Amazon business leaders and 40+ executives from leading solution
provider companies. The event features panel discussions about each major business
operation including inventory/order management, tax collection & remittance, accounting,
product reviews and feedback, business outsourcing, private label development, international
expansion, risk management, re-pricing, managing Seller Performance, and more.

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59 Chapter 6: Beyond Amazon

About the authors

James Thomson is Partner of Buybox Experts, a consultancy supporting brands

selling on Amazon and other marketplaces. He is also president of PROSPER Show, a
continuing education conference focused on developing training and best-practice
materials for early-stage online sellers. In previous roles, James was the former head of
Amazon Services (that part of Amazon that recruits 100,000 new sellers to the Amazon
marketplace each year), the first FBA account manager, a banker and management
consultant. He earned an MBA from Vanderbilt University and Ph.D. in Marketing from
the Kellogg School at Northwestern University. He is a regular contributor to Practical
E-Commerce and Web Retailer.

Joseph Hansen is the founder of Buy Box Experts, a marketing agency for medium to
large scale online sellers. Buy Box Experts helps management teams to improve their
approach to product acquisition and distribution on Amazon and eBay, while also
providing training and technical expertise for their staffing needs. He is also the co-
founder of the PROSPER Show. As a seasoned entrepreneur, Hansen has also co-founded
three online companies that he later went on to sell - Flirty Aprons, Lullabibs, and Sentrik.
He holds a Bachelor’s degree in Exercise Science from Brigham Young University.

All content provided in this directory is intended for informational purposes only. The owner of this directory makes no representations as to the
accuracy or completeness of any information provided and will not be liable for any errors or omissions. Additionally, the owner will not be liable
for any losses, injuries, or damages from the display or use of this information. Some of the names of products referred to in this publication may
be registered trademarks or proprietary names; however, the use of a name with designations must not be construed as a representation by the
publisher or editors that it is in the public domain. In addition, the mention of specific companies or of their products or proprietary names does
not imply an endorsement or recommendation on the part of the publisher or editors.

60 Chapter 6: Beyond Amazon