Resume of Mr.
Samuel Belulia
Personal Details:
Gender: Male Marital Status: Single Nationality: Filipino
Address:- Door #2, 3/F, Sicat Apartments, Block 2 Lot 73, Phase A, Francisco
Homes 1, Barangay Francisco Homes Narra, San Jose Del Monte City 3023
+639983924342 / +639171077049
Career Interests: To be an excellent Customer Service Associate dealing on
telecommunication accounts and financial accounts as well as other appropriate
accounts.
Expected Salary: PHP 22,000 per month (negotiable) Availability: Immediate
Dob: 10/15/61
Executive Summary / Self Description
I am very passionate and highly motivated in applying for the post of a Customer
Service Associate. To begin with, I do have years of prior experience dealing on
customer service, medical claims, healthcare, insurance and financial accounts;
where customer service was the primary focus with exceptional American
business writing and documentation skills. Foremost of which, I am detail
oriented, able to work unsupervised and communicate clearly, concisely and
professionally. I do have some direct experience with customer service as well as
support of a sales organization. Besides, I am a candidate with experience in the
outsourcing industry, specifically call centers and/or industry verticals supported.
Moreover, I am computer-proficient in Microsoft Office products with advanced
Word skills in the areas of documentation, annotation, editing, and grammar
tools, etc., as well as being endowed with the ability to use, create and/or
manipulate simple graphics for documents and presentations.
Possesses a highly methodical and professional approach to problem analyzing
and solving; and I can keep my cool even under stress. And, to sum it up, I am
very much familiar with office procedures, secretarial duties as well as being a
Product Management Officer.
Furthermore, I possess extreme focus for details and I am deadline sensitive, with
good verbal and written communication skills as well as I am amenable to
working on rotating shifts. I am a diligent and efficient worker. My work
experiences consist mostly of inbound/outbound customer service dealing mostly
on financial accounts, project / administrative clerkship, assistant-ship,
merchandising, marketing; sales and promotion, document processing, editing,
lay outing, professional technical writing, creative writing.
Education and Professional Qualification:
1978 - 1985, University of the Philippines, Bachelor’s Degree Graduate Ag. Chem.
Working Experience-latest
Position: Customer Care Professional Company: Concentrix Global
Services
Call Center – US
Period: January 24, 2014 to Nov. 14, 2014 Latest Salary: PHP
17,000/mo. Basic.
Status: Permanent
Job Duties / Achievements: Inbound off-shore customer service in a call center
environment. With sales. Servicing and sales of satellite TV accounts and their
credit card accounts dealing mostly in processing of applications as wells
addressing all concerns and issues that the American account holders are
experiencing. Requisites of the job: must have with working knowledge of
Microsoft Office Applications and advanced Internet, above average English
communications skills and willing to work on graveyard shift and shifting
schedules. Most importantly, experience in sales and customer service.
Working Experience-past
Position: Customer Service Sr. Associate Company: GE Money
Servicing, Philippines
Call Center – US
Period: April 2011 to September 2011 Latest Salary: Up
to PHP 20,000/mo. Gross.
Status: Project-based.
Job Duties / Achievements: Inbound off-shore customer service in a call center
environment. With sales. Servicing and sales of credit card accounts dealing
mostly in processing of applications as wells addressing all concerns and issues
that the American credit card holders are experiencing. Requisites of the job:
must have with working knowledge of Microsoft Office Applications and advanced
Internet, above average English communications skills and willing to work on
graveyard shift and shifting schedules. Most importantly, experience in sales and
customer service.
Position: Technical/Writer/Editor/Associate Company: Grayscale Company,
Inc.
Period: Dec 2008 to Feb. 2010 Latest Salary: Up to PHP
22,000/mo.
Job Duties / Achievements: Customer service, proposal writing/specialist
documentation, creative/technical writing, editing, sometimes we also do some
work of a virtual assistant. It is mostly centered upon the skills of being a creative
and original writer with no plagiarism issues for Internet marketing and
merchandising. Mostly covered here is the ability to process, edit, and come up
with very nicely formatted copies of document for incorporation and publication
into the clients’ websites. Search engine optimization and internet marketing are
greatly considered in producing the final copies of the documents. It is always
updated so as to lead the results whenever searches are made by various patrons
over the Internet. In here, originality and diversity of content is the name of the
game as a Creative/Technical Writer.
Position: Account Executive / Researcher / Customer Service
Company: Zaid Al-Hussein Co. Ltd., Saudi Arabia Period: Dec 1994 to Jan
1997
Latest Salary: PHP 18,000/mo.
Job Duties / Achievements:
I used to manage and supervise a group of sales workers concerned with the
selling of construction and maintenance chemicals. Besides, I have duties for
virtual assistantship, customer service, sales and promotions, merchandising,
advertising, telemarketing, technical writing/service and others to name a few.
