Charminar Afjal
SYNOPSIS
Keen self improver with experience in customer relationship management,
Operations, Sales Marketing & Business Development
An out of the Box thinker
Ability and tenacity to retain focus in high pressure situations & handle accordingly
A proactive leader with excellent communication skills, excellent relationship
building & interpersonal skills, problem solving organizational abilities, posses a
flexible & detailed oriented attitude
Excellent negotiation skills
Academics
Bachelor of Commerce 1995
PGDMM –
IRDA Certified
Areas of Expertise
B2B Initiatives –Bank Alliances | Community Alliances (remove red marked)
Put something about corporate tie –up and pre-recruitment deal u cracked
Corporate Activities – To initiate corporate activities to enroll clients through camps
Sales & Marketing Management(only one or two word bullets here)
Responsible for Marketing & direct sales to customer
Generating revenue by doing Sales
Business development & client servicing.
Customer Relationship Management
(mentioned customer satisfaction level increased in your tenure)
Ensuring customer satisfaction by giving complete product knowledge.
Handling customer complaints proactively, giving real time resolution of
Work Experience:
Wellspring Healthcare Private Ltd May 2017 – till date
As Unit Head – Khar Centre Business Development & Service Delivery (ops)
Develop, implement & execute strategy as per marketing plan in line with company
objective to build brand, attract potential clients & retain existing ones.
Key Responsibilities:
Raise Awareness & understanding among target audiences, building profile,
relationships and set successful strategic business development direction
Shape, drive and be accountable for the business development activities
Ensure the activities are delivered in a manner which maximizes efficiency & ROI.
Train team members to develop the business, areas of knowledge, identify who we
need to know, what skills we need to know them.
Drive & Develop Key Accounts.
Connect business with people by Setting up health check up camps
Service Quality – Ensuring Sales Cycle | Renewals |
Okler Healthcare Private Ltd Oct 2015 – April 2017
As Manager Business Development for a start up online healthcare company
Key Responsibilities:
Driving growth of the company by generating new business opportunities
Demonstrating strategic direction & complete sales cycle development from
prospecting to relationship building, executing the plan & delivering results
Partner with healthcare product vendors for joint prospect sales
Set up health check camps in corporate | associations | societies
Life Force Homeopathy Nov 2014 – Oct 2015
As Business Development & Project Manager
Key Responsibilities:
Identify sales leads and pitching services about awareness of homeopathy
Setting up health check up camps in corporate & societies
Selecting locations for new clinics in terms of business | Visibility | branding
Setting up an entire clinic ensuring uniformity across all locations
Planning in terms of BTL activities during clinic launch
Dr. Batra’s Positive Health Clinic April 2010 – Oct 2014
As Executive Assistant to Chairman
Driving Sales of Products – Mumbai Clinics(sales coordinator)
Key Responsibilities:
Working closely with management in planning & implementation
Daily reporting from business heads
Driving Sales of Products in clinics
Implementation of Mystery Audit Reports
ICICI Bank Ltd March 2008 to April 2010
As Customer Service Manager at Global Private Clients
.
Key Responsibilities:
Servicing 200 plus private banking clients with AUA of 5 Crores and above
Ensuring exceptionally high level of customer service, creating service delight
Ensuring compliance of banking regulations & procedures
Co ordinate with front end and back office to ensure single point of contact
HDFC Bank Ltd Aug 2004 – Feb 2008
As Teller in Fort Branch, handling daily operations
Key Responsibilities:
Cash | Funds transfer | Drafts | Stop payments | Customer Queries | Cross Selling
Indoco Remedies Ltd March 1998 – Jul 2004
As Accounts officer
Key Responsibilities:
Process expense bills & vendor payments | Fund Flow Statement | Reconciliation
Languages Know: English | Hindi | Marathi
Date of Birth: xxth December xxxxxx
Hobbies: Music | Sports | Reading
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