ADR ODR international prides itself in being one of the
first dispute resolution organisations to bridge the gap
between traditional face-to-face alternative dispute
resolution and the emerging digital world of online
dispute resolution.
“An ounce of mediation is worth a pound of arbitration
and a ton of litigation!”
— Joseph Grynbaum
CIVIL - COMMERCIAL MEDIATOR TRAINING PROGRAMME
This programme provides delegates with a minimum of 40 hours training to become a Civil-
Commercial Mediator. The programme is taught by global experts that have decades of experience.
Completion of the programme results in full accreditation as a UK Civil-Commercial Mediator meeting
international standards in mediation.
Why train with us?
ADR ODR International can offer you access to a wealth of ADR (Alternative Dispute Resolution) and
ODR (Online Dispute Resolution) experts who have over 35 years of experience from over 10
countries. This expertise and experience alongside ADR ODR International’s thought leadership and
commitment to ODR, allows us to produce the best possible mediation course for aspiring Civil-
Commercial Mediators.
Excellence guaranteed
The Civil Mediation Council (CMC) of the UK accredits ADR ODR International and we are
recognised internationally as the leading ADR-ODR provider by our many corporate partners.
Post training professional development
ADR ODR International is passionate about conflict resolution and we firmly believe that each and
every graduate of our course should be provided with every opportunity to develop their skills and be-
come peace makers following successful completion of their mediation training with us.
How does the 3-day course work?
At ADR ODR International we believe that delegates learn best by practicing mediation skills. This is
why all of our mediation programmes are skill-based and focused on practical learning. During your
Civil-Commercial Mediation training over 70% of your time will be spent in role-play scenarios with
tutor-observed sessions. The programme is presented by highly experienced international tutors and
mediation practitioners who give comprehensive feedback and guidance throughout.
The course creates a rich and stimulating environment with plenty of opportunities to interact with the
course trainers and fellow delegates. Case study mediation exercises, group discussions and de-briefing
sessions enable you to practice the skills you have learned.
Tutors are available to you throughout the programme to discuss any aspect of the course including
practical difficulties. ADR ODR International brings together leading knowledge in the field of Civil-
Commercial Mediation training to ensure that each delegate understands the context and application of
the core skills needed to be an excellent mediator.
Course Materials
During the course, each delegate will receive a course manual and course slides to use during and after
the course. The course manual is a concise introduction to mediation and is designed to assist your
learning thought-out the course and get you ready to practice as a Civil-Commercial Mediator.
Should I attend?
The 40 hour Civil- Commercial mediation skills course is designed for those individuals who have a
desire to mediate disputes within civil and commercial arena. We have separate courses for those with
an interest in Family and Workplace disputes
Course objectives
The course aims to help you to:
• Welcome and Introduction
• Historical overview of ADR and the modern ADR movement
• Theory of conflict
• Mediators Code of Conduct
• Introduction to the 5 stages of mediation
• Practice opening statements
How is the course structured?
The course will take place over 3 days, and will run for a total of 40 hours. The outline for the 3 day
course is as follows:
Day 1:
• Welcome and Introduction
• Historical overview of ADR and the modern ADR movement
• Theory of conflict
• Mediators Code of Conduct
• Introduction to the 5 stages of mediation
• Practice opening statements
• Mediation skills
• Communication Skills
• Getting to Yes
• Role-play 1, 2 and 3
(opening a mediation and exploring the issues)
Day 2:
• Psychology of conflict
• Negotiation
• Role-plays 1,2, and 3
(stages 3, 4 and 5 of a mediation)
• Closing a mediation
• Mock assessments
• Role-plays 4-6 with debriefs
Day 3:
• Cross-cultural issues in mediation
• 1 Assessment role-play (90 mins each)
• Hand-out or email for written course work
Assessments
The Civil-Commercial mediation programme is assessed via a 90 minute role play. This will be
recorded using suitable equipment and will be sent to an independent assessor.
There is also a written coursework requirement that allows tutors to assess your understanding of
mediation from a more academic lens.
Enrolling on the course
To book a place on our courses,
please visit www.adrodrinternational.com
