FRANCIS SAMUEL L.
ADEL
127 St Vincent Street Brgy Holy Sprit Q.c , Metro Manila,1127 09391180826 [email protected]
Career Objective
Hard –working professional with 3+ years of experience and proven knowledge of technical, Sales transaction,back
office operations, confidential correspondence , and customer service. Aiming to average my skills to successfully fill
the position role at your company.
Work Experience
DIVINE MERCY INTERNATIONAL INSTITUTE INC., QUEZON CITY, METRO MANILA
ADMIN OFFICER, Oct 2017- Oct 2018
• Implementing trainings under Tesda Accredited.
• Organize and schedule meetings and appointments.
• Maintain contact lists.
• Produce and distribute correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Order Office and training supplies.
• Submit and monitor the Status reports.
• Provide information by answering questions and requests.
• Research and creates presentations.
• Generate reports.
• Handle multiple projects.
• Develop administrative staff by providing information, educational opportunities and experiential growth opportunities.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment
inventories for the training; evaluating new equipment and techniques.
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting
orders for supplies; verifying receipt of supplies.
• Maintain professional and technical knowledge by attending trainings; reviewing professional publications; establishing personal
networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.
• Carry out administrative duties such as filing, typing, copying, scanning etc.
• Handle sensitive information in a confidential manner.
• Take accurate minutes of meetings.
• Coordinate office procedures.
• Reply to email, telephone or face to face enquiries.
• Develop and update administrative systems to make them more efficient.
• Resolve administrative problems.
• Receive, sort and distribute the mail.
• Manage staff appointments.
• Maintain up-to-date employee trainers salary records.
MEDFORDRX SOLUTION INC, QUEZON CITY, METRO MANILA
Jr IT Support Spesialist, Apr 2017 – Oct 2017
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring the Operating system and maintaining computer systems and networks.
Manage all internet equipment peripherals,and ensures that these equipments are properly maintained.
Responding in a timely manner to service issues and requests.
Providing technical support across the company (this may be in person or over the phone and remote testing).
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
FREELANCE IT SUPPORT
Feb 2016
Assisting customers with software and technical problems and resolving them promptly. Participating in system administration, including
managing, configuring, fixing issues, taking backups, and monitoring the network. Resolving issues that are hampering physical and network
connectivity. Monitoring installation, supporting hardware and sorting out issues of software applications.Testing systems, repairing routers
and switches, configuring computer’s hardware and software, and upgrading the network.
SM DEVELOPMENT CORPORATION
Property Spesialist, Oct2015 – Feb 2016
Selling SMDC Properties.
Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers.
Source and work customer referrals.
I Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed.
I Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options.
I Promote specific products as directed by upper management.
Inform leads and customers of current promotions and discounts.
Maintain positive business and customer relationships in the effort to extend customer lifetime value.
Develop strategies for more effective sales, both individually and as part of a team.
Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review.
Self-improve continuously by way of experience and manager feedback.
Sales Officer Requirements and Qualifications.
Impeccable customer service skills.
Excellent interpersonal communication skills, both verbal and written.
Skills Certifications
Communication NTTC COOKERY NC II
Teamwork BARISTA NC II
Problem solving COOKERY NC II
Initiative and enterprise TRAINERS METHODOLOGY (TMC)
Planning and organising PLDT CURO TEKNIKA Service Helpdesk
Self-management CONTINUING PROFESSSIONAL DEV
Learning
Technology.
Reference
JULIUS A. BEREN ADRIAN MANGOBA
ALORICA
Philippine Academy for Technical and Vocational Skills Inc.
Customer Service Dispute Advisor/ Financial Account
Admin Staff/ IT Instructor
09553661196 09282017183
