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Quality Loop: DR Arvind Kalia

The document discusses quality loops, which are visual representations of the steps involved in ensuring product quality, from identifying customer needs to assessing if those needs are met. It describes quality loops as quality filters within the organization's critical process to ensure customer requirements are met. Quality loops drive accountability among teams to inspect quality at various stages before handing off to the next customer, ultimately satisfying the external customer. The document outlines four types of quality loops at different stages of production and inspection.

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piyushsitha
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59 views

Quality Loop: DR Arvind Kalia

The document discusses quality loops, which are visual representations of the steps involved in ensuring product quality, from identifying customer needs to assessing if those needs are met. It describes quality loops as quality filters within the organization's critical process to ensure customer requirements are met. Quality loops drive accountability among teams to inspect quality at various stages before handing off to the next customer, ultimately satisfying the external customer. The document outlines four types of quality loops at different stages of production and inspection.

Uploaded by

piyushsitha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Quality Loop

Dr Arvind Kalia
Definition
• Visual representation of interacting steps that
influence the quality of a product. These steps
range from identification of the customers'
stated and implied needs to the assessment of
whether those needs have been fully satisfied.
Also called quality spiral.
Concept of Customer
• Internal Customers
• External customers
Purpose
• The purpose of Quality Loops is to generate a
gateway system (a customer quality filter)
within the critical path of the product to
ensure the organisation meets its customer
SLA* requirements. It is the quality conscience
of the organisation.

*SLA – Service Level Agreement


Process honesty
• Quality Loops drive accountability among the
teams for inspecting quality into the process,
a check for confirming quality, before passing
the product on to the next customer in the
process and ultimately the customer.
Quality Loops – 1,2,3&4
• Quality Loops 1 – The workstation. Physical
confirmation in station that the work has been
done to match the quality requirements
• Quality Loops 2 – Inspection of the work
before leaving the line or area
• Quality Loops 3 – Final Inspection before
leaving the facility
• Quality Loop 4 – External Customer level
• Ingredients - Mozzarella Cheese:
• Process of making pizza - Pan pizza is a thin or
thick pizza baked in a deep dish pan. The
bottoms and sides of the crust become fried
and crispy in the oil used to coat the pan
• Process of Serving the pizza
• Surroundings for serving the pizza
Benefits
• Protect the customer
• Control in real-time through line feedback
loop
• Immediate feedback from customer to the
operation
Deleted Scene - 1 - Rocket Singh - Salesman Of The Year [SaveYouTube.com] (Low).mp4

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