SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL

Roxas, San Carlos City, Pangasinan, Philippines

Telephone No.: +6375•955•5258

SENIOR HIGH SCHOOL LEVEL OF SATISFACSTION ON THE FOOD

SERVICES IN CANTEEN OF SEPNAS 2019

A Research

Presented to the Faculty of the

Senior High School Department

SEPAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL

San Carlos City, Pangasinan

In Partial Fulfilment of the Requirements in

PRACTICAL RESEARCH 2

Agapito, Sylivester C.

Valencia, Gemma Rose Y.

Tamondong, Roshel S.

Espejo, Wendy M.

Deguzman, Jonard S.

Ibayan, Carl P.

Resuello, Mary Jane R.

Fernandez, David F.
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

Chapter I

INTRODUCTION

Background of the Study

Customer satisfaction plays an important role within a business. Not only

it is the leading indicator to measure customer it is also a key point of differentiation

that helps to attract new customer in competitive business environment. Therefore,

satisfaction is a person feeling of disappointment resulting from comparing a products

perceived performance falls short of expectation the customer is dissatisfied if the

performance matches the expectation customer is satisfied.

Customer satisfaction plays an important role within a business. Not only it is

the leading indicator to measure customer it is also a key point of differentiation that

helps to attract new customer in competitive business environment. Therefore,

satisfaction is a person feeling of disappointment resulting from comparing a products

perceived performance falls short of expectation the customer is dissatisfied if the

performance matches the expectation customer is satisfied.

All canteens have a responsibility to provide safe food means that it is prepared

cooked transported and served in a way that it will retain nutrients and minimized

bacterial contamination and growth.

This code emphasized on health officer is to direct the sanitary inspection of

an business establishment selling food in accordance with the sanitation code. School

canteen is an indispensable unit which is primarily constructed for the benefits of the

learners in all levels of schooling. Hence, school canteen plays an important role in

promoting good or nutrition because if can give students a taste healthy food support
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

nutrition message taught in class and show better choices for lunch and snacks good

food support gives students all the nutrition to grow and to develop to be able to

concentrate and learn well in a school.

Handling food poorly can also reduce the quality of the food being served with

this information , there is a need to look into such practices for its effective and

efficient functioning, as well as the services being offered in distributing the foods

learners as customer it is the canteen manager who is responsible for ensuring food

safety for the welfare of the students as customer therefore to determine the safety of

food being served in school canteens , everything about food safety and hygiene.

Canteens have responsibilities to provide safe foods.

Food should always be handled with care under the most sanitary condition

otherwise it may be exposed to microorganism that can give illness. A food handler

should always conscious of proper hygiene. Food safety is one key to create a safety

school and effective to prevent food to disease and other related infection disease

outbreak and prevalence among students.

Food safety must be observed and strictly implemented in schools where

students buy their snacks and lunch during the break time at the school canteen and

street vendors near the school campus. Proper sanitary requirements the must be

complied food establishment to ensure safety of the student and avoid or prevent

cases or food poisoning and spread of food borne disease.

This study will focus on the school canteen of Speaker Eugenio Perez National

Agricultural School, the services and foods that they are offering SEPNAS High

School canteen management should offer healthy foods at affordable prices. Thus,

greater effort must be exerted in its operation, either by the school administration or
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

hired entity who handled the operation.

Among the factors to be considered is the quality of service offering to the

students and other customer therefore it is imperative that service quality be given an

most important since will result in the amount of approval from the students and the

furtherance of their support.

Statement of the Problem:

This study is set out to address the following question.

1. What is the SEINIOR HIGH SCHOOL Satisfaction on the food Services in

SEPNAS as to the following:

1.1 Nutritional value

1.2 Taste of food

1.3 Cleanliness of the Canteen

2. How will you describe the canteen staff?

3. What is the best way in order to improve school canteen services?

Significance of the study

The study aimed to determine the status of the School Canteen, particularly

identifying the aspect in the operation that should be improved likewise it was the

objective of this study to evaluate the difficulties encountered by the senior high

students as to the kind of service that they received moreover, the research attempted
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

to provide the most appropriate and effective ways in hiring managers who will

oversee all matter pertaining to school canteen supervision. Finally, this research may

provide opportunities for reflective though and thereby enhance professionalism

among members of the cooperating so that they improve efficiency and offer delicious

yet affordable food. The results of this study could provide the management of the

cooperative with the information about the present status of the school and to let them

know that existing situation really affects the total of the service that they are

rendering.

The result of the study will also make a management realized the need to objectively

solve the problems encountered in the canteen operatives the finding may also serve

as guide for canteen manages in the planning, preparation and implementation of their

new programs the study will provide same insights and information on how they will

manage the canteen for the benefit of the costumers such as teachers and students who

the main clients who must be served one is satisfied.

The prepared study will benefits and help the future researcher as their guide.

The study can also open in development of this study the ideas presented may be used

as reference data in conducting new research or in testing the validity of other related

findings this study also serves as their cross reference that will give them a interview.

Scope and Delimitation of the study:

This research attempts to determine the students satisfaction in the terms of the

canteen service provided such as nutritional value, taste of food, price and cleanliness

of the canteen. Also attempts to describe the traits that canteen staff after considering

these two, the action to be undertaken to improve Speaker Eugenio Perez National
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

Agricultural School canteen services.

The researcher limited this research to the senior high school students from

Speaker Eugenio Perez National Agricultural School in the campus where in it consist

from the student of grades 11 and grade 12 questioners were distributed to senior high

school for S.Y 2019-2020.

 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

CHAPTER II

REVIEW OF RELATED LITERATURE AND STUDIES

This chapter reviews related literature and studies which serve as frame of

reference for this study. Related literature and studies, foreign and local, are presented

such that same of the present study's variable have been tackled.

Related Literature

Most people are concerned with food taken daily without regard for practices

or habits which may influence good health. It is a common observation that when

food is presented to a person his/her attention is focused on the aesthetics value and

how the food appeals to the palate, rather than on the nutritional content. This reality

calls for the need to re- orient people on the cause-and-effect relationship between

eating and health. Ones drive for food and the way he is satisfied is important, food is

needed by man not on for energy work and play but also for maintaining body

function such as breathing, beating of the heart, digestion of food, circulation of the

blood, absorption of food, excretion of body waist and other processes. No single type

of food is capable of providing all the nutritional needs of a person. It is therefore

important that daily diet contains the correct amount of all food listed in daily guide to

good nutrition. (Velasquez, 2004)

 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

Many children rely on their school canteen for their snacks and lunches with

child obesity levels rising and physical activity level declining it is important that the

canteen provide a range of healthy food.

Many Education Departments now require school canteen to provide healthy

food for students (en.wikipedia. org/ healthy_kids_school)

Food contains the essential nutrients needed by the body for its normal growth

and development. It is necessary for student's to know the sources, function and

nutrients of the food they buy, adequacy for these nutrients in their diet will result to

good health. Hence, students must learn to plan, select, prepare and serve simple but

nutritious food. (Bernardino and Lee, 2005)

School canteen plays four-fold role in the educational program school. First, it

helps combat malnutrition. Second, it is a center for teaching health. Third, it helps in

the vocational and social and training of students. And lastly, it presents an

opportunity of correlating teaching experience which is centered of foods. The needs

of teenagers in general are greater than those of children and adults. Their food

requirements are used for growth and development and enhanced activity. As young

adults, they have the freedom to choose what they like to eat but they should guide on

their choices. (Cruz, 2003)

Related Studies

A. Foreign

Narayana Murthy (2000) has studied socio-economic profile of the work force

and employee welfare activities in Indian industrial Organization. It is found that

 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

majority of the employees in co-operate sector units are satisfied with the existing

welfare, canteen and health facilities

All these studies help the management, unions and governments to improve the

existing state of affairs mainly by emphasizing on functional areas of Human

Resources Management and existing welfare amenities in a single unit or two units or

more with a comparative study in the same sector like private or public or co-

operative. There have been very few comprehensive studies in the field of work

environment and less concentration on the provision of welfare facilities and

amenities provided by the Government and the management of the undertakings as

well. However, surprisingly very few attempts have been made by the researches to

study extent of canteen facility to the employees of any unit. The study shows the gap

and also furnishes the reasons between the practice and precept

B. Local

Gadais (2004) conducted a study on the comparative level of satisfaction in

relation to costumer services between Jollibee and McDonald’s. The descriptive type

of research was the method use in evaluating the level of satisfaction of the

costumers. Survey questionnaires were distributed to 100 randomly selected HRM

Student's at a college in Fairview. Result showed the following: 1.) On the number of

times of visits at the two establishments at least twice a week 2.) On what made the

Jollibee and 49% on McDonald’s for accessibility. Good service, and affordability,

24% and 23% respectively for accessibility alone; 15% and 19% respectively for good

service alone; and 8% and 90% respectively for affordability alone. 3.) When it comes

to level satisfaction of the customers in relation to customer service, it was found that
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

for both establishments, respondents are satisfied). To offer fast and efficient service

was ranked number one suggestion by the respondents.

The similarity of the reviewed study and the present lies in having the same

objectives that is to know the level of satisfaction of the customer. In addition,

difference from the previous study is that this study is limited in Sepnas High School

while the reviewed study focused on Jollibee and McDonald.

 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

CHAPTER III

RESEARCH DESIGN

This Chapter shows the methods and techniques used by the researchers for the

study.This chapter also contains the population and description of the respondents, the

statistical tools, and the data gathering procedure.

Research Method

The research method that the researchers used was the descriptive method.

Descriptive method is a type of researchers used was the research describes the

characteristics of a population or phenomenon being studied. According to Porto

(2013) “descriptive method involves collecting data in order to get the test

hyphothesis or to answer the questions concerning the current status of the study”.

Population, Sample, and Sampling Technique

The data collection of this research was conducted in Speaker Eugenio Perez

National Agricultural School of San Carlos City, Pangasinan in the academic year

2019-2020. The research used 50 samples which is considered as the common sample

in statistics.
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

Table 1

Frequency and Distribution of the Respondents

Grade level Population Respondents Average

Grade 11 912 25 16

Grade 12 844 25 15

The respondents are the Senior High School Students with and total

population size of 1,756 The researchers got the average by the dividing number of

respondents by the total number of respondents. The researchers got the percentage by

multiplying the average to .

Description of the respondents

The respondents of this study were the Senior High School Students of Speaker

Eugenio Perez National Agricultural School, for the academic year of 2019-2020.

Research Instrument

The research utilized a survey from questionnaire focused in knowing the

Senior High School Level of Satisfaction on the Food Services in SEPNAS of

Speaker Eugenio Perez National Agricultural School of San Carlos City, Pangasinan

The sampling technique used by the researchers was the simple random sampling

where the researcher choose a sample for a study where each individual is chosen

entirely by chance. The respondents were measured using the

 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

The Likert 3-points scale is described as follow,

Verbal Interpretation

3 Always

2 Sometimes

1 Never

The Likert 5- point scale is described as follow,

Verbal Interpretation

5 Very Satisfied

4 Satisfied

3 Average

2 Partially Satisfied

1 Not Satisfied

Data Gathering Procedure

The researchers asked permission to the teachers in-charge of the Senior High

School students from the Speaker Eugenio Perez National Agricultural School. To

conduct a survey, after gaining permission, the researchers conducted a survey

questionnaire to the students randomly chosen to answer the questionnaires. The

researchers then collected the data and analysed it. After analyzing the data, the

researchers tallied and tabulated the gathered data and proceeded to interpret it.
 SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

Statistical Treatment of the Data

After the researchers collected and analysed the data, they were properly

coded in preparation for the computation.

The following statistical tools were used:

1.Mean is the sum of the all the number divided by how many numbers there are,

where ∑x is the summation of all sample and n is the population size

‘x=∑x

2. Percentage is a rate, number, or amount in each hundred where x is the sample and

n is the population size.

3. Proportion P is a parameter that describes a percentage value associated with a

population where x is the sample and n is the population size.

‘p=x

Data Analysis

Is the process of systemically applying statistical and/or logical technique to

describe and illustrate, condense and recap, and evaluate data. The research utilized a

survey from questionnaire focused in knowing the Senior High School Level of

Satisfaction on the Food Services in SEPNAS. This section indicates how the data

will be analyzed and reported; it should specify the qualitative and/or quantitative

methods that will be used in analyzing the data gathered for the research.
SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258
SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258
SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258
SPEAKER EUGENIO PEREZ NATIONAL AGRICULTURAL SCHOOL
Roxas, San Carlos City, Pangasinan, Philippines
Telephone No.: +6375•955•5258

CURRICULUM VITAE