Global

Impact
2017 Corporate Responsibility Report — Overview
About MetLife MetLife Global Impact
2017 Corporate
MetLife, Inc., through its subsidiaries and affiliates (“MetLife”), is one of the world's leading Responsibility
financial services companies, providing insurance, annuities, employee benefits and asset Report — Overview
management to help its individual and institutional customers navigate their changing world.
| Message from the Chairman, President and CEO 2
Founded in 1868, MetLife has operations in more than 40 countries and holds leading market
positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For
more information, visit www.metlife.com. | MetLife’s Corporate Responsibility Strategy 3

| 2017 Global Impact Highlights 4

| Investing for Impact 6

Our Purpose: Building a More Protected World
MetLife has helped generations of people around the world | Ensuring Stability 10

protect their finances, property, family and future. In the process,

| Innovating to Serve our Customers 12
we have shown our commitment to safeguarding families, serving
| Creating a Great Place to Work 16
communities and strengthening society as a whole.

| Protecting the Environment 22

We’re building a stronger and more agile company that can thrive
in a variety of environments. We are transforming MetLife and | Building Resilient Communities: MetLife Foundation 26

embracing new opportunities that build on our expertise in asset

| Our Global Impact Goals 30
management, employee benefits and financial protection. We
| Performance Data 32
are investing in innovation, partnering with startups, digitizing our
business and equipping ourselves to compete in a changing world. | Aligning with the Sustainable Development Goals 37

At MetLife, we are working hard to build a more protected world.

| About This Report 39

This document is an overview of MetLife’s corporate

responsibility priorities, goals and progress in 2017. For more
detail on how we create global impact, please read our full report,
available on metlifeglobalimpact.com.
2 MetLife 2017 CR Overview Report | MetLife’s Corporate Responsibility Strategy 3

Message from the Chairman, President and CEO MetLife’s Corporate Responsibility Strategy
The year 2017 was one of the most transformational in MetLife’s history. The spinoff of our U.S. MetLife is committed to building a more secure future for individuals, families and communities around the world.
retail business, which dated to the company’s founding in 1868, was the centerpiece of our strategy
MetLife demonstrates its commitment to corporate responsibility through the security it provides customers, the claims
to become a simpler, less capital intensive company with stronger free cash flow.
it pays during their times of need, its activities and investments in the communities that it serves, and its long-term
We do not know when the next economic downturn will come, but we expect that MetLife will be investments in the broader economy. MetLife manages its business with the goal of responsibly delivering long-term value
well-equipped to weather the storm. for all of its stakeholders.
We continue to build our business in protection and fee-based products and to enhance our digital
capabilities to better serve our customers. We delivered solid financial performance in 2017,
MetLife Chairman, President
growing our adjusted earnings per share by 8 percent.
and CEO Steve Kandarian For the communities MetLife invests for the long term so the company can deliver on its promises to its
was at the New York Stock MetLife is committed to continuous improvement not only in its business operations but also in its we invest in customers while helping to grow the global economy.
Exchange in March for an event corporate responsibility efforts.
celebrating MetLife’s 150th
Today, investors, regulators, non-governmental organizations and others are looking more closely For our shareholders MetLife creates value and delivers fair returns for our shareholders over the long term.
anniversary.
than ever at how companies perform on a wide range of corporate responsibility measures. Some
of our achievements since last year’s Global Impact report include: For our business MetLife weaves its culture of ethics, integrity and risk management into the fabric of the
•  ommitting $2.3 billion to impact investments such as affordable housing, green energy,
C organization — employees at all levels are responsible for managing risk.
infrastructure and municipal bonds in the United States, and $2.5 billion to impact investments in
other countries, to bring social and environmental benefits while generating economic returns. For customers MetLife listens closely and shapes products and services to fulfill their needs and meet their
With these additions, our portfolio of impact investments has grown to $50 billion. rapidly evolving expectations.
•  aking a combined $45 million in grants through MetLife and MetLife Foundation, including
M
$30 million for financial inclusion efforts that help low-income individuals and families access For employees MetLife goes beyond providing a paycheck and benefits for employees — it helps
the global team in more than 40 countries grow and thrive by providing training and
safe and affordable financial products and services.
development, supporting health and wellness, and promoting diversity and inclusion.
•  eing named to the Dow Jones Sustainability Index (North America) for the second year in a
B
row. The DJSI is a widely recognized standard for corporate responsibility that tracks leading For the environment MetLife has reduced its environmental footprint and is committed to promoting a healthy
sustainability-driven companies. planet for generations to come.
•  chieving a grade of “A minus” from CDP (formerly the Carbon Disclosure Project) for
A
reporting and management of climate issues. This rating places MetLife in CDP's top quartile For the underserved MetLife is focused on improving financial health. MetLife and MetLife Foundation provided
“Leadership” category among financial services providers. $45 million in grants in 2017, including $30 million for financial inclusion.
•  eing named to the first all-sector Bloomberg Gender-Equality Index in January. This followed
B
our being named to the Bloomberg Financial Services Gender-Equality Index in 2017 and 2016.
•  eing recognized by the Women’s Forum of New York as a “Champion” for the high
B
representation of women on our Board. Currently, 25 percent of our Board members are
women.
•  eing named to the “Best Places to Work for Disability Inclusion” by the U.S. Business
B
Leadership Network and American Association of People with Disabilities. This was the first It is the very nature of our business to create value for the world at
time MetLife has been recognized for its efforts to provide a more inclusive workplace for
people with disabilities. large. We are a vital part of the social safety net, paying $45 billion
At MetLife, we are committed to engaging our stakeholders in a constructive way, and we a year in claims and benefits. We are an engine of economic growth,
have concluded that we should enhance our corporate responsibility efforts to meet evolving
standards. To ensure we have a strategic and coordinated approach, we are creating a new investing $587.3 billion in agriculture, housing, infrastructure and
corporate responsibility function to develop an integrated strategy that aligns with our priorities
and positions us as a leader in this area.
businesses of all sizes.
We believe the steps we are taking to operate our business sustainably and responsibly will
generate a positive global impact for all of our stakeholders.

Steven A. Kandarian

Chairman, President and Chief Executive Officer

MetLife, Inc.
4

2017 Global
Impact Highlights
Investing for Impact
• Increased our impact investments to $50 billion, representing more than eight
percent of total Combined Managed Assets at the end of 2017.
• Grew impact investments nearly 12 percent year over year from 2016 to 2017.
• Committed to making progress on ESG initiatives. In 2018, we enhanced
MetLife Investment Management’s ESG platform by forming a new
Responsible Investments Strategies group.

Managing Risks through Ethics and Integrity

• Elevated the Chief Risk Officer role to MetLife’s Executive Group.
• Undertook a global employee communications effort to further ingrain the
importance of ethics and integrity into the culture.
• Required five training courses — on topics such as anti-money laundering,
mobile security and social media security — to help secure our information
and maintain MetLife’s integrity and reputation.

Simplifying our Products for a Better Customer Experience

• Announced the launch of a first-of-its-kind digital benefits platform for small
businesses in the United States, in partnership with IBM.
• Created a new product development process to simplify offerings and more
clearly connect our products to customer needs.
MetLife holds equity stakes in nearly 40 wind and solar farms, which produce clean energy to power almost 1.5 million homes.
• Recognized by J.D. Power for providing “An Outstanding Customer Service
Experience” for the Customer Solutions Center’s Live Phone Channel for Auto
and Home agents and brokers (first time) and Retirement Income Solutions
(second year in a row).

Creating a Great Place to Work Protecting the Environment

• Designed offices in New York City, Tokyo and Galway according to best-in-class standards for employee wellness, featuring wellness • Achieved carbon neutrality for the second year in a row.
rooms, sit-stand desks and café-style areas for meetings. • Implemented 60 energy efficiency projects in 17 countries, designed three new offices to high standards in energy management
• Ensured employees in more than 30 countries had access to over 350 activities from the Wellness for Life program and its network and hosted an educational energy action campaign for employees in 20 countries.
of local wellness champions. • Mobilized 10,000 employees to promote responsible environmental stewardship through Our Green Impact, MetLife’s employee
• Improved the performance assessment process through simplification and increasing manager flexibility. environmental engagement program.

Promoting Supplier Inclusion and Development MetLife Foundation

• Conducted business with 600 diverse business partners, representing 11.1 percent of MetLife’s total supplier spend. • Contributed $45 million to improve financial inclusion and build stronger communities (MetLife Foundation, MetLife, Fundación
• Ensured 100 percent of requests for proposals included at least one diverse supplier. MetLife México and MetLife Foundation Korea).

• Contributed to more than $416 million in economic output and supported 2,500 jobs across the United States through diverse
• Committed $170 million toward our five-year $200 million financial inclusion goal, reaching more than 6 million low-income
supplier spend. individuals in 42 countries.
• Provided more than 66,000 volunteer hours to an array of organizations. Forty-five percent of those hours supported financial
inclusion efforts.
6 MetLife 2017 CR Overview Report | Investing for Impact 7

Investing
Our investment approach
To ensure that we can honor our financial promises, MetLife Impact investments
invests in assets that offer competitive, risk-adjusted returns. totaled $50 billion as
We integrate ESG considerations into our investments
decision-making process, utilizing a vigorous risk management
of December 31, 2017

for Impact
discipline across our investment portfolio.

Through our impact investments, we bring social and

environmental benefits to underserved communities while
generating economic returns. These investments encompass
funding for community and affordable housing, renewable
energy projects, infrastructure and municipal bonds. Impact
investments totaled $50 billion as of December 31, 2017.

For MetLife, making the world a better

place is the fundamental purpose of Children play a game while using solar-powered light
our business. On the liability side of our provided by Greenlight Planet, a SIMA Fund project
supported by MetLife's investment.
balance sheet, we paid approximately
$45 billion to policyholders in 2017.
On the asset side of our balance sheet,
we fuel economic growth and jobs by
investing MetLife’s $587.3 billion of
combined managed assets in agriculture,
infrastructure, real estate and a wide
variety of businesses. The very nature
of our business creates tremendous
social value.

Off-grid solar investment yields returns — and better health outcomes

Throughout the world, lack of electricity disproportionately affects women and children and has a
negative impact on health, children’s education and the environment. In parts of Asia and Sub-Saharan
Africa, as much as 85 percent of the population lacks access to electricity.

MetLife partners with organizations that share our commitment to help individuals live more secure
lives. In 2017, MetLife invested $7 million to the SIMA Off-Grid Solar & Financial Access Debt Fund, a
financing mechanism that expands access to off-grid solar power around the world. The SIMA fund
provides debt financing to innovative companies that offer solar and financial products to low-income
individuals. MetLife’s participation as a lead investor accelerated SIMA’s ability to raise capital for the
fund, further multiplying its impact.

Projects supported by the fund provide in-home solar-powered lights that reduce home air pollution and
fire hazards, help children study longer and make homes safer at night. On average, the projects have
increased household savings by 10 to 15 percent, creating $27 billion in new purchasing power.

Read more about SIMA at simafunds.com.

8 MetLife 2017 CR Overview Report | Investing for Impact 9

Responsible investing
We incorporate environmental, social and governance Investment culture MetLife impact investments
MetLife Investment Management, MetLife’s institutional asset management platform, manages $587.3 billion for MetLife’s
(ESG) considerations in our investment decision-making MetLife promotes a culture of general account and institutional investors, such as pension plans and insurance companies.
process to support sustainable long-term returns.
holistic analysis and disciplined
We incorporate an evaluation of indicators and We define impact investments as those that generate social or environmental benefits while also providing financial returns.
risk management. We aim to
demonstrations of positive social responsibility as We focus on four areas:
part of any potential investment. invest in companies whose
practices are consistent with
our values. Green investments Community and
We see great promise in green building affordable housing
and renewable energy opportunities. We are a longtime investor in
We hold equity stakes in 55 LEED- high-quality, affordable housing
certified real estate properties, as well and community initiatives.
as nearly 40 wind and solar farms,
Our ESG investment process which produce enough clean energy to
power almost 1.5 million homes.

Research
We begin every investment opportunity with fundamental research to assess 2017 investments: 2017 investments:
financial risk, which includes sector-specific ESG considerations.
more
than $500M more
than $200M
Evaluation of ESG factors in our screening process is essential in evaluating new
Manage transactions, and we periodically review existing investments to ensure that they
remain within our ESG parameters.
Infrastructure Municipal bonds
We create jobs and economic benefits Our municipal bond portfolio
by investing in infrastructure projects supports education, community
We engage in frequent dialogue with our investees’ senior management to
Engage understand their strategic priorities and day-to-day practices. This ensures that
their goals and activities remain aligned with our ESG principles.
to build and upgrade airports, ports,
roads, pipelines, transmission lines and
services, hospitals and more,
and spans approximately 400
power generation. municipal entities in 47 states and
Washington, D.C.

2017 investments: 2017 investments:

Looking ahead
more
than $3.2B more
than $800M
Within MetLife Investment Management, we have made
progress on our ESG initiatives and are committed
to doing even more. In 2018, we enhanced MetLife
Investment Management's ESG platform by forming a Total Impact Investments
new Responsible Investments Strategies group that will
$Billions
act as a partner to our institutional clients and an advisor
to MetLife’s corporate responsibility functions. 60.0
$50.0 Community and Affordable
$44.8 Housing Investments
50.0 2.4
$41.1 2.1
1.8 Green Investments
40.0 15.1
14.9
13.6
30.0 Infrastructure
15.3
9.8 11.8
20.0
Municipal Bonds
10.0 17.2
15.9 16.0

0.0
12/31/15 12/31/16 12/31/17

Fair value as of December 31, 2017.

10 MetLife 2017 CR Overview Report | Ensuring Stability 11

Ensuring
Managing risk
MetLife’s Global Chief Risk Officer, a position elevated MetLife’s Code
to the Executive Group in 2017, works with regional risk of Conduct
management officers to implement governance processes
and policies and respond to local and regional risks. In Our Code of Conduct is a guide for

Stability
addition, our “Three Lines of Defense” framework puts every employee on how to behave
employees on the front lines of managing risks as a key in a way that strengthens MetLife’s
aspect of their jobs. reputation. The Code governs how
we deal with customers, business
Protecting MetLife’s integrity and reputation partners and fellow employees.
Throughout 2017, MetLife employees participated in a
minimum of five courses to learn how to help protect the
company’s integrity and reputation.
Risk management, ethics and integrity
1. C
 ode of Conduct training: An overview of our Code of
are woven deep into the fabric of Conduct and the laws that regulate our business.
MetLife’s culture. Everyone at MetLife 2. Anti-money laundering: Training in money-laundering
is responsible for managing risk, and we detection and prevention and how to report
suspicious activity.
apply comprehensive risk management
3. Information lifecycle management: A refresher on
controls across our global operations. properly managing records, such as invoices, email,
database files and presentations.
At a minimum, we expect all employees 4. Mobile security: A course on how to keep mobile
to meet the highest standards of devices secure and protect information when using
devices at work.
business conduct and to fully comply
5. Social media security: An explanation of our policy on
with applicable laws, regulations and using social media websites and apps.
company policies.

“Our business thrives on trust — the trust our customers place

in our products, our financial strength and our people.”
–MetLife Code of Conduct

Safeguarding customer information

Protecting the privacy rights of our customers and
employees builds confidence in the company. It’s also
the right thing to do. MetLife takes proactive measures to
protect all data, including revising our Global Privacy Policy
in 2017 to address an evolving global regulatory landscape.

The Global Privacy Policy establishes principles and

standards to mitigate privacy risks and control the
collection, use and protection of personal information.
These include privacy controls to mitigate risk for both
MetLife and third parties that handle customer information
on our behalf. Additionally, we provide training and
awareness-raising campaigns to educate employees on
ways to protect data and information.
12 MetLife 2017 CR Overview Report | Innovating to Serve our Customers 13

Innovating
Participants from collab 2.0, held in Japan by
New product development process:
LumenLab, MetLife Asia's innovation center. Making things easier

MetLife develops many products every year to meet

the changing needs of our customers. During 2017, we

to Serve our
began rolling out a new product development process
to more clearly connect our products to customer
needs. The new process uses customer insights, strong
market testing, uniform risk governance and end-to-end
digitization to reduce risk, lower costs and drive greater
value. The new approach will help customers better

Customers
understand what our products do and which ones
are right for them. We are also changing many of our
product names to be simpler and more intuitive in order
to provide our customers increased transparency and a
better understanding of our solutions.
Tapping into tech to accelerate
digital innovation Sharing our insights
MetLife conducts thought leadership in order to share
Every year, MetLife serves millions of insights on employee-employer topics and contribute
MetLife is focused on finding innovative ideas
customers around the globe. We know and tapping into new technologies outside our to important dialogues on societal issues. For example,
as a leader in employee benefits, MetLife develops
that in today’s changing world, we need to company — and even our industry.
research and insights to help companies navigate a
give customers what they want, when they Backed by a $100 million investment fund, we rapidly changing workplace and workforce. MetLife’s
15th annual U.S. Employee Benefit Trends Study found
want it, through a platform of their choice. launched MetLife Digital Ventures in 2017 to
that demographic shifts are disrupting the workplace
accelerate MetLife’s transformation through direct and redefining employees’ workplace expectations.
We are investing heavily in our digital investment in startups that can bring new innovations
Today's employees have a range of needs — they
to MetLife’s customers. Direct investment allows
transformation and honing our product MetLife to share our expertise with these startups
switch jobs more often, their careers take unexpected
turns and personal satisfaction can be as important
development process. These initiatives and influence the products and capabilities they offer, as a paycheck. With so much change, employees are
support our mission to help people provide opportunities to expand their businesses and looking for more stability, protection and safeguards
generate returns on our investment. against disruption. Employers increasingly recognize
navigate life and protect what is most the value of benefits to raise employee satisfaction,
important to them. We also announced the MetLife Digital Accelerator, productivity and loyalty.
powered by Techstars, to identify, invest in
and mentor early-stage startups at our Global
Technology Campus in Cary, NC. After selection,
startups will go through an intensive program to
focus on developing and accelerating their ideas to
bring them to market, while serving as a catalyst for
MetLife’s own digital innovation.

We also work with startups through LumenLab,

MetLife Asia's Singapore-based innovation center.
LumenLab runs “collab,” its competition to help
entrepreneurs and “insurtech” startups solve our
innovation challenges and scale their business
with MetLife. In 2017, the program received 139
applications from 34 countries and selected eight
finalists to compete for funding, while receiving
mentorship and training from MetLife employees.
 MetLife 2017 CR Overview Report | Innovating to Serve our Customers 15

Digital solutions to make things easier for

our customers Delivering on our
We know that our customers expect more than just products promises — in moments
from us: they look for MetLife to be their partner in an
ever-changing, dynamic world. Increasingly, they need
that matter
us to be available at the touch of a screen. Our intensive Every MetLife employee plays a part
evaluation of consumer insights reinforces our position that in providing a more protected world
digital transformation will create even greater value and for those we serve. MetLife’s property
impact on the daily lives of those we serve. To enact this and casualty field adjusters serve a
transformation, we are:
particularly important role, working on
• I mproving our foundational standards to increase the front lines with customers during
efficiency and value. This includes expanding our use some of their most difficult times. A
of digital tools, refining our analytical models and kind word or gesture can mean the
automating our processes in areas such as claims, policy
world to a family trying to regain a
administration and finance.
sense of normalcy after a house fire,
•  eveloping first-in-industry solutions to reposition our
D theft or other loss. We work to get our
business for growth and competitive advantage. This customers their settlements as quickly
includes creating fully digital tools for customers to
as possible, often issuing payments at
inquire about policies, submit claims and check coverage.
the time of inspection.

Expanding our suite of digital solutions Our focus on efficiency and empathy
• eMirai: Our eMirai sales platform in Japan provides is even more important when disaster
a simple online shopping experience, featuring drag- strikes an entire region. For example,
and-drop functionality and a virtual shopping cart. The when Hurricane Irma struck Florida
platform has improved accuracy and reduced turnaround and Hurricane Harvey hit Texas in 2017,
time for our customers from 16 to 6 days.
we were there, working 24 hours a day,
•  mall market digital platform: MetLife is developing
S seven days a week, to help customers
a new, first-of-its-kind digital benefits platform for quickly get back on their feet. We
U.S.-based small businesses, in partnership with IBM. promptly compensated customers for
Expected to launch in late 2018, customers and brokers
damages, helped them secure shelter,
will have access to information about enrollment, claims,
benefits and other topics on a single platform. As the
and guided them through repairs.
platform evolves, MetLife looks to add new features, such
as integration with blockchain networks for highly secure
transactions and expansion to larger businesses.
•  uto and home: From quoting to claim service, MetLife
A
offers a 100-percent end-to-end digital experience for
both auto and home customers.

MetLife's catastrophe response vans travel

to the sites of natural disasters to resolve
customer claims quickly.
16 MetLife 2017 CR Overview Report | Creating a Great Place to Work 17

Creating a
Great Place
to Work
MetLife strives to develop a workplace
culture in which employees are engaged,
motivated and inspired. We provide
employees with opportunities to develop
their unique abilities and talents — helping
us deliver for our customers and fuel
our success. Equipping employees to deliver on our strategy
It is important that our employees at all levels see themselves as valued contributors to our organization
We have made significant progress
and have the tools they need to succeed. In 2017, we focused on embedding the company's corporate
in building a diverse, inclusive and transformation strategy across the organization. This transformation will help us thrive in a range of operating
motivational culture. In the coming years, environments, be a trusted partner for our customers, and differentiate MetLife from peers. In 2017,
we intend to do even more to build the employees took part in new programs we developed to engage them in the enterprise strategy, including:

next generation of leaders and create a • Leadership training: We implemented “Leading our Transformation,” an interactive, virtual training,
future-focused workplace that attracts to help MetLife’s more than 4,000 leaders better connect the new strategy to their day-to-day
responsibilities. 84 percent of managers completed the course.
and retains the best talent.
•  mployee training: The “Delivering on our Strategy” online course was created to help employees
E
integrate the new strategy into their work. More than 22,000 employees completed the course in 2017.

•  trategy hub: A robust site that provides employees with articles, videos, and other information on the
S
strategy, and a way to relay feedback to management.

•  n enterprise strategy group on Yammer, our internal social networking platform, where employees can
A
interact with MetLife leaders and peers on the enterprise strategy.
18 MetLife 2017 CR Overview Report | Creating a Great Place to Work 19

Strengthening a culture of inclusion

At MetLife, inclusion is core to our culture. When our employees enter our Supporting women
offices, we want them to feel respected, valued and connected. Every day, MetLife operates 34 Women’s
we seek to create an environment where employees are recognized for their Business Networks around the
individuality and unique contributions.
world. These networks focus on
Our annual Inclusion Week is a global event designed to strengthen fostering a global community
MetLife’s culture of inclusion. The theme for this year’s event was “Acts of where all women thrive through
Inclusion,” which encouraged employees to take a fresh look at the way career development and
we interact with one another. Employees participated in events around the
engagement activities.
world and shared examples of #ActsOfInclusion on our intranet.

We also have very active Diversity Business Resource Networks (DBRNs),

groups of employee volunteers who foster awareness, respect and inclusion
of key populations at MetLife, which are open to all employees. Our seven
DBRNs are:
Commitment to
• Families at MetLife (FAM) pay equity
• Gay, Lesbian, Bisexual, Transgender and Allies at MetLife (GLAM) MetLife’s culture of respect and
• MetLife Diverse Abilities (MDA) inclusion extends to every aspect
of our organization, including
• Military Veterans Network at MetLife (MVET)
compensation practices designed
• Multicultural Professionals Network (MPN) to enhance MetLife’s ability
• Rising Professionals at MetLife (iRISE) to attract and retain a diverse
• Women’s Business Network (WBN)
workforce. We are committed to
pay equity and regularly review
On a global basis, we have regional task forces, employee networks our pay practices as well as our
and local teams that work to embed a culture of inclusion in their local
employees’ pay to ensure we are
operations. Examples include:
providing equal pay opportunities
• Global Diversity and Inclusion Council — chaired by MetLife’s CEO for equal work regardless of
• Four regional Diversity and Inclusion Task Force Teams — chaired by gender or race.
senior regional leaders
Pay Equity Statement
• Local Inclusion Action Teams — active in more than 20 MetLife
locations in India, Ireland and the United States

Embedding inclusion into business practices

In keeping with our supplier inclusion goals, 100 percent of MetLife’s sourcing initiatives included at least one diverse supplier. MetLife’s
spending with diverse suppliers provides: Empowering veterans with disabilities
MetLife's continuing commitment to veterans was on
full display at the Valor Games Southeast 2017, a
three-day athletic competition for disabled veterans.
For the third year in a row, MetLife employees served
as event volunteers, and for the second year, the
closing ceremonies were held at MetLife's Global

2,500 $254M $416M $57M Technology Campus in North Carolina. The ceremonies
brought together more than a hundred veterans to
U.S. jobs to the U.S. GDP in total economic in federal, state celebrate their accomplishments.

output and local taxes

 20 MetLife 2017 CR Overview Report | Creating a Great Place to Work 20 MetLife 2017 CR Overview Report | Creating a Great Place to Work 21

Amphitheater-style seating at our

New York City headquarters
Building wellness into the workplace
Light, space, healthy food options, exercise facilities — MetLife considers
these the basic elements of a culture of workplace wellness. Over the past
few years, we’ve focused on bringing these design elements to our newly
constructed and existing offices. In 2017, we renovated our offices in three
locations — New York City, Tokyo and Galway, Ireland — according to best-
in-class standards for employee wellness. Each of these offices provides a
unique, inspiring workspace. A series of spaces, ranging from public to very
private, provides each person a choice in how they work. Layered on top of
the structure of these spaces are beautiful design features in the furniture,
lighting, artwork and other details. Our New York City headquarters features
The new offices include: a “mindfulness lab,” filled with plants
• Ergonomic seating and sit-stand desks and calming music, to help employees
• Café-style areas for meetings recharge.
• Bike storage

• Recreation

• Wellness rooms for meditation, lactation and yoga

In October 2017, we also broke ground on the third building at MetLife’s

Global Technology campus in North Carolina. Construction will be
completed in early 2019, and, along with the first two buildings, the new one
will have an array of features to support productivity, connectivity, diversity
and wellness. These include campus-wide Wi-Fi, a fitness center and open
work spaces with writable walls.

Listening and responding to employees

In 2017, we launched an internal survey to understand the effectiveness of
how we communicate with employees. Participants shared feedback on the
degree to which they feel informed, how they prefer to receive information
and leadership communications.

We found that most employees want more information to help them be

effective at their jobs. MetLife is responding by continuing to build content
through a multi-channel approach, leveraging Yammer, our “Studio 1” video
news program, the intranet, and our “Sit Down” video program that features
MetLife leaders discussing a variety of business- and employee-related topics.

Galway, Ireland
office lounge area
 MetLife 2017 CR Overview Report | Protecting the Environment 23

Protecting the Post-Irma tree planting

MetLife volunteers planted more
than 500 native trees and shrubs

Environment
at the Florida State Fairgrounds
in the wake of Hurricane Irma, as
part of the Arbor Day Foundation’s
community tree planting program.

Our commitment to creating a more

protected world for individuals, Energy Action Month
institutions and communities extends to MetLife offices in more than 20
countries hosted educational
the environment. Throughout the year, activities focused on “turning off,
MetLife and our employees partner to powering down and unplugging”
Engaging employees on the environment
reduce our environmental impacts and to encourage employees to
reduce their energy use at work
ensure a healthier environment through MetLife’s commitment to the environment is a source of and at home.
investments in energy efficiency, pride for our employees, many of whom participate in
MetLife environmental efforts throughout the year.
green technology, volunteer work and
sustainable development. In 2017, MetLife mobilized more than 10,000 employees
through Our Green Impact, our company-wide program
to empower employees to reduce environmental impact
From becoming the first carbon-neutral
at the office, at home and in our communities. Employees
insurer in the United States to engaging learn from sustainability experts through our quarterly
our employees in environmental speaker series, share tips through newsletters and
actions, MetLife is making a positive discussion boards, and volunteer in their communities
throughout the year. In 2017, MetLife employees and their
impact on the planet. families contributed more than 1,000 hours to park and
beach clean-ups, tree plantings and other environmental
service projects.

A signature initiative each year is the EcoChallenge, a

two-week competition encouraging the adoption of
eco-friendly habits, such as biking to work, eating
locally sourced food and using less water at home. In
2017, 1,500 employees across 26 countries participated
in the EcoChallenge and conserved the equivalent of
21,000 pounds of CO2 and 55,000 gallons of water, and
kept 5,000 plastic bottles from going to the landfill.
 24 MetLife 2017 CR Overview Report | Protecting the Environment 25

In the Choco-Darien Rainforest, MetLife

supports a conservation project focused
on reducing deforestation Our climate commitment Engaging our supply chain on sustainability
MetLife is committed to a healthy environment for future MetLife extends our environmental and social practices to our
generations. In 2016, MetLife made this commitment supply chain. Our goal is for 100 percent of our top suppliers
tangible by becoming the first U.S.-based insurer to achieve to disclose their greenhouse gas emissions and reduction
carbon neutrality. In 2017, MetLife again achieved net zero activities by 2020. We require our business partners to report
emissions, while making continued progress in operational their climate change strategies through the CDP Supply Chain
efficiency, green building, supply chain sustainability and Questionnaire and incorporate their performance into annual
employee engagement. Supplier Management Scorecards. We also meet with our
suppliers regularly to share best practices and collaborate on
Some carbon emissions, however, are unavoidable; after all,
emission-reduction initiatives.
we do need to heat and cool our offices and use our vehicle
fleet. To offset these emissions, we purchase renewable energy Over the past two years, the MetLife Global Sustainability
certificates and support six third-party-certified carbon- and Supplier Inclusion and Development teams have co-
reduction projects that support sustainable development hosted a Supplier Forum to publicly recognize our diverse and
around the world. sustainable business partners. In 2017, MetLife presented Dell
and Cisco with sustainability awards for their commitment to
Beyond carbon neutrality, we are committed to operational
developing technologies that enable MetLife to further reduce
improvements to reduce waste, water and energy. For example,
its greenhouse gas emissions.
in 2017, MetLife worked on more than 60 energy-efficiency
projects — such as upgrades to lighting, cooling and heating
equipment and building control systems — spanning every
region where we operate.

Case Study

Offsetting carbon by providing hot water in India

As urban populations grow in cities like Bangalore, India, there is an increasing demand for power. More
than 237 million people in India currently live without electricity, while households connected to the grid
often suffer blackouts. Solar energy provides an opportunity to reduce reliance on fossil fuels using a
low-cost, reliable supply of energy.

For the past two years, MetLife has secured carbon offsets by supporting a solar project in Bangalore
that manufactures, distributes, installs and maintains solar water heating systems for families and small
businesses. To date, the project has distributed and installed 80,000 solar water heaters, reducing 120,000
tons of CO2 per year. The project:
•  rovides families and businesses with reliable hot water while displacing carbon-intensive electricity
P
from the grid
• Reduces electricity costs for households and small businesses by about $130 per year
• Employs about 160 people and indirectly creates jobs for about 1,500 local solar water dealers and their staff

The India Solar Water Heating project contributes to eight of the 17 UN Sustainable Development Goals (SDGs).

“By using a solar water heater for my family of five, I have reduced our
electricity use by roughly 20 percent, and we have access to hot water even
when there are power cuts.”
–Muralidhara S.L., solar water user from Bangalore
 MetLife 2017 CR Overview Report | Building Resilient Communities 27

Building Advancing financial inclusion and

health through innovation
Inclusion Plus
Initiative by the
Numbers

Resilient
Entrepreneurs are sometimes the best catalysts to Since 2016:
spark change in their communities. MetLife Foundation
partners with Verb (a social innovation platform) to
run Inclusion Plus, a multi-country competition series
to support entrepreneurs, nonprofits and companies

Communities
that advance financial inclusion for unbanked and Received more than

350
underserved people. The competition provides a
platform for the most promising social ventures to
scale through support from MetLife volunteer mentors venture applications
and seed funding from MetLife Foundation. The three-
year program aims to provide nearly $1 million in grants
by the end of 2018 to ventures focused on financial
inclusion. Initially launched in China, India and Ireland
MetLife Foundation in 2016, MetLife expanded the program to Bangladesh, More than

400
Egypt, Lebanon and Mexico in 2017. In 2018, its final
Since 2013, MetLife Foundation has focused year, Inclusion Plus will move to Australia, Portugal,
its resources and expertise on advancing South Korea, Spain and the United States. employees have served
financial inclusion, with the majority of grants Learn more at www.inclusionplus.com.
as judges and mentors
in the program
and program-related investments targeting this
area. Remaining grants are directed toward
improving the health and resiliency of the
communities where MetLife operates.
More than
Inclusion Plus in Egypt, Lebanon and Mexico
Through 2017, the Foundation has provided
grantees with $170 million to promote financial
The Inclusion Plus ventures are a diverse set of organizations building
sustainable solutions to financial inclusion. In Mexico, Comunidad 4Uno
3,500
designed an online platform that enables low-income domestic workers to volunteer hours
inclusion and remains on track to fulfill its $200 receive financial services from their employers — such as insurance and digital

million commitment in 2018. By partnering payment of wages. In Egypt, Moneyfellows digitized an informal group savings
and lending model often used in low-income communities. The tool enables
with organizations that provide high-quality users to more easily establish savings groups, track their goals and access
financial products, services and support, interest-free credit.
Awarded
MetLife Foundation has reached more than 6
million low-income individuals in 42 countries. $545,000
in grants to finalist ventures
MetLife employees extend the impact of MetLife
Foundation by using their talents to support
financial inclusion and community improvement
efforts as volunteers around the world.
Reached nearly

Inclusion Plus Egypt & Lebanon: Finalists

700,000
low- to moderate-income
people
28 MetLife 2017 CR Overview Report | Building Resilient Communities 29

MetLife Foundation MetLife employees: A force for good around the world
Employee volunteers are a vital component of MetLife Foundation's Spotlight on
Since its creation in 1976, Total 2017 MetLife Foundation Giving
MetLife Foundation has
commitment to social impact. Through hands-on and skills-based disaster relief
volunteering, they are building healthier, more resilient communities
provided more than $783 million around the world. In 2017, MetLife volunteers provided more than 66,000 A total of $1.5 million was dedicated
in grants and $70 million in to disaster relief in 2017. MetLife
76%
hours of service, with 45 percent of the hours supporting the Foundation's
program-related investments. global financial inclusion focus. Foundation contributed $632,000
Financial to the American Red Cross to aid
Through 2017, the Foundation $40 Inclusion affected communities following
has provided grantees with $170 million 2017 volunteer hours Hurricanes Harvey, Irma and
million to promote financial Maria. Fundación MetLife México
inclusion and remains on
24%
committed $900,000 to respond to
track to fulfill its $200 million earthquakes in September, helping
23% United States
commitment in 2018. Supporting Local
rebuild 70 homes and 12 schools.
Communities 38%
Asia MetLife employees also overcame
66,000 disruptions in their own lives to
hours Europe, Middle East serve customers and help their
and Africa communities recover.
21%
Latin America
2017 Financial Inclusion Highlights 18%

Global • Expanded the Multipliers of Prosperity thought leadership platform with The Wall Street
Journal to share insights across the globe from MetLife Foundation grantees.
• Partnered with Gallup to develop and launch the first global pilot survey evaluating consumer Building homes with
financial health. Habitat for Humanity
Through MetLife Foundation’s
United States • Committed $2.5 million to The Financial Clinic to scale its digital financial coaching platform,
global partnership with Habitat for
Change Machine, which has returned nearly $90 million in resources and assets to more than
Humanity International, we help
75,000 low- and moderate-income individuals.
low-income families secure safe
•  ontinued support for Common Cents Lab at Duke University, which has reached nearly
C and affordable housing. In 2017,
500,000 low-income Americans with better financial services. MetLife volunteers in 14 countries
donated more than 9,000 hours to
MetLife Korea employees building a home in
Europe, Middle East • Committed to provide $1 million to Village Capital to support inclusive fintech ecosystems in Habitat, and MetLife Foundation
South Korea
and Africa Poland, Turkey, Ukraine and the United Arab Emirates. contributed nearly $700,000 in
financial support.
Latin America • With grant funding of $3.3 million, ideas42 is designing solutions to increase retirement savings
by applying behavioral science.

Asia • Supported UNCDF and MicroSave to launch innovation hubs to work with financial services Educating students to
institutions and startups across Asia to drive digital transformation to better serve low- to
manage money
moderate-income populations.
Providing financial education for
young people can establish a
foundation for healthy financial
behaviors and skills. In partnership
with United Way Hungary, more
than 70 MetLife volunteers taught
Supporting local communities
primary school students about
In addition to its focus on financial inclusion, MetLife Foundation provides funding to support health and medical research, arts and managing finances and making Gábor Regényi, Agency Director at MetLife
culture, disaster relief, community improvement, diversity and inclusion, and youth and education. Grants from MetLife Foundation, responsible decisions using fun, Hungary, running a financial education program
MetLife, Fundación MetLife México and MetLife Foundation Korea totaled $11.6 million across these giving areas in 2017. real-life scenarios.
30 MetLife 2017 CR Overview Report | Our Global Impact Goals 31

Our
GOAL PROGRESS

Investments Expand our responsible investment efforts by Achieved. Effective April 1, 2018, a Responsible Investment Strategies group was formed to
Goals forming a Responsible Investment Strategies oversee and grow our responsible investment platform.
group by the end of 2018.

Global Impact
Risk Ensure a strong risk culture by encouraging On target. Continued to promote risk awareness through training and enterprise-wide
Management all employees to complete the Three Lines of messaging that included enrolling new employees in the Three Lines of Defense
and Ethics Defense risk management training. training course.
Goals
Manage risks within our approved risk appetite On target. Conducted annual review of Enterprise Risk Appetite Statement (RAS) and
statements. obtained approval from Board of Directors. Updated the RAS to reflect improvements in the
company’s risk profile as a result of the Brighthouse Financial separation.

Goals
Customer Expand measurement of customer loyalty On target. Enhanced NPS programs to allow for more efficient measurement. Added
Goals through Net Promoter Score programs.* questions to the Relationship Net Promoter Score (rNPS) survey to measure redesigned
experiences. In 2017, rNPS was successfully extended to China, Turkey, the United Arab
Emirates and the United Kingdom.

Standardize product development process and New goal. Piloted a new, globally consistent product development process to more clearly
improve “experience design” to deliver best connect our new products to customer needs. Introduced the discipline of “experience
possible end-to-end customer experience. design” to enable us to consistently create differentiated customer experiences.

Employee Create a culture of health, with wellness On target. Ensured that employees in more than 30 countries had access to over 350
MetLife sets goals that relate Goals programming in every country. activities from the Wellness for Life program and its network of local wellness champions.

to interactions with employees, Ensure all MetLife employees are thinking On target. Launched the “Health & Happiness” initiative, promoting practices proven to lead

customers, suppliers, communities about their health and have access to plans and
programs.
to greater happiness and emotional well-being. Employees took part in mindfulness trainings,
fitness activities, community service projects and events to strengthen social ties.

and the environment. We report on Cultivate a culture of inclusion, where all On target. DBRNs around the world provided members career and personal development,
our progress toward these goals as employees can actively participate in our
Diversity Business Resource Networks (DBRNs)
opportunities for networking, peer support and community outreach.

part of our commitment to making and other inclusion efforts.

a global impact. Supplier Achieve 10 percent growth with diverse Achieved, and intend to maintain or grow moving forward. Grew company spend with
Inclusion suppliers year over year through 2020. diverse suppliers to 11.1 percent, even as the total number of suppliers decreased.
Goals
Strive to attain 100 percent of all sourcing Achieved, and intend to maintain. Included at least one diverse supplier in 100 percent of our
initiatives to include a diverse supplier. requests for proposal, in compliance with MetLife Global Procurement’s “Rule of One.”

Implement a diverse supplier mentorship Achieved, and intend to grow moving forward. Launched the program and first mentorship
program to achieve 15 percent program growth module. The upcoming module will represent 20 percent growth.
by 2020.

MetLife Commit $200 million over five years (from a On target. Committed $170 million toward the Foundation's $200 million financial inclusion
Foundation 2013 baseline) to ensure more low-income goal, reaching more than 6 million low-income individuals in 42 countries.
Goals people have access to quality financial services.

Support a culture of volunteerism by committing New goal. Plan to provide opportunities for MetLife volunteers to participate in traditional
a total of 150,000 hours of volunteering to hands-on and skills-based initiatives worldwide, with a focus on those that support MetLife
MetLife communities over the next three years Foundation’s financial inclusion efforts.
(through 2020).

Environmental Become carbon neutral in 2016 and going Achieved. Achieved carbon neutrality in 2016 and maintained this status in 2017.
Goals forward.

By 2020, reduce energy consumption across the On target to exceed goal by 2020. Implemented 60 energy efficiency projects in 17
company’s global footprint by 10 percent (from a countries, designed three new offices to high standards in energy management and hosted
2012 baseline). an educational energy action campaign for employees in 20 countries.

By 2020, reduce location-based carbon On target to exceed goal by 2020. Achieved emissions reductions through an array of
emissions by 10 percent (from a 2012 baseline). efforts, including energy efficiency projects, workspace sustainability best practices, real
estate consolidation and collaboration tools that reduce travel.

By 2020, require 100 of MetLife’s top suppliers On target. Worked with 90 suppliers to disclose their GHG emissions and reduction
to disclose their greenhouse gas (GHG) activities through the CDP questionnaire. Identified opportunities for performance
emissions and emissions reduction activities. improvement and recognized suppliers for environmental achievements.

*This goal has been modified from those previously reported in the 2016 Global Impact Report.
 32
MetLife 2017 CR Overview Report | Performance Data 33

Performance
MetLife 2017 Performance Data

Operational Data1

Data
Operations ($ in millions, except Earnings Per Share) 2017 2016 2015 2014 2013
Total Assets $719,892 $898,764 $877,912 $902,322 $886,826
Total Liabilities $661,022 $831,062 $809,344 $829,607 $824,572
Shareholders' Equity $58,676 $67,531 $68,098 $72,208 $61,711
Total Revenues $62,308 $60,787 $61,343 $63,974 $61,116
Premiums $38,992 $37,202 $36,403 $36,970 $36,222
Net Investment Income $17,363 $16,790 $16,205 $18,158 $18,956
Total Expenses $58,772 $56,506 $55,692 $57,091 $57,430
Policyholder Benefits and Claims $38,313 $36,358 $35,144 $35,393 $34,239
We have prepared our 2017 disclosures Provision for Income Tax Expense $(1,470) $693 $1,590 $1,936 $687
in accordance with the Global Reporting Net Income $4,020 $854 $5,385 $6,336 $3,393

Initiative (GRI) Sustainability Reporting Dividends on Common Stock

Earnings Per Share
$1,717
$3.62
$1,736
$0.67
$1,653
$4.62
$1,499
$5.42
$1,119
$2.91
Standard: Core option.
Return on Equity 6.3% 1.0% 7.7% 9.5% 5.3%
1T
 hese data (2013-2017) have been updated to align with currently published results as disclosed in MetLife, Inc.’s Annual Report on Form 10-K for the year ended December 31, 2017.
The GRI Standards provide a globally
recognized framework for companies
to measure and communicate their Investment Data2
environmental, economic, social and Global Portfolio 2017 2016 2015 2014 2013
Investment Grade Corporate 35.3% 32.3% 32.7% 33.2% 34.9%
governance performance. By adhering Structured Finance 11.7% 12.7% 13.8% 14.2% 14.6%
to this framework, we communicate in a Mortgage Loans 14.6% 15.2% 14.1% 12.6% 12.1%
Foreign Government 10.8% 11.0% 10.0% 10.3% 11.2%
common language with companies and U.S. Government and Agency 12.5% 11.9% 13.1% 12.9% 10.2%
organizations around the world. For more Cash and Short-Term Investments
Below Investment Grade Corporate
3.6%
3.7%
5.1%
3.4%
4.6%
3.5%
4.0%
4.1%
4.6%
4.0%
about our disclosures, including the GRI Real Estate Equity 3.3% 3.6% 3.3% 3.4% 3.1%
Corporate Equity 4.5% 4.8% 4.9% 5.3% 5.3%
Index, please see our full report at
www.metlifeglobalimpact.com. Total 100% 100% 100% 100% 100%
2T
 hese data (2013-2017) have been updated to align with currently published results that reflect Combined Managed Assets.

Impact Investments3
MetLife Impact Investments: Fair Value ($ in millions) YE4 2017 YE 2016 YE 2015 YE 2014 YE 2013
Community and Affordable Housing Investments $2,431 $2,146 $1,853 $1,564 $1,485
Green Investments $15,059 $14,852 $13,552 $9,105 $6,761
Infrastructure $15,349 $11,792 $9,805 - -
Municipal Bonds $17,152 $15,991 $15,854 $15,387 -

Total $49,991 $44,781 $41,064 $26,056 $8,246

MetLife Impact Investments: Annual Investments ($ in millions) 2017 2016 2015 2014 2013
Community and Affordable Housing Investments $231 $446 $680 $481 $334
Green Investments $538 $564 $969 $1,121 $508
Infrastructure $3,216 $3,154 $1,679 - -
Municipal Bonds $849 $1,251 $1,840 $586 -

Total $4,834 $5,415 $5,168 $2,188 $842

3 Some historical values have been updated to reflect the current presentation of Impact Investments.
4 YE=Year-end
34 MetLife 2017 CR Overview Report | Performance Data 35

Workforce Data (as of 12/31/2017)

Our Global Workforce New Hires and Turnover7

Total¹ Female Male Hires Total < 30 Years 30-50 Years > 50 Years Rate < 30 Years 30-50 Years > 50 Years
Employment Category Female 2,364 3,019 395 4.9% 6.3% 0.8%
Regular 47,335 24,692 22,641 Male 1,954 2,399 366 4.1% 5.0% 0.8%
Temporary 532 291 241
Terminations Total < 30 Years 30-50 Years > 50 Years Rate < 30 Years 30-50 Years > 50 Years
Employment Type Female 1,853 3,262 733 3.9% 6.8% 1.5%
Full-Time 47,482 24,644 22,836 Male 1,568 2,731 677 3.3% 5.7% 1.4%
Part-Time 385 339 46
7 Excludes PNB employees.
Workforce Breakdown
Employees 47,867 24,983 22,882
Agents and Contractors 19,463 3,398 3,056

Workforce by Region²
United States/Canada 18,285 10,720 7,565 Environmental Data1
Latin America 8,841 5,576 3,265
Asia 16,454 6,336 10,116
EMEA 4,287 2,351 1,936 Environment
1 Totals include employees whose gender is not recorded. Excludes PNB employees. 2
Workforce includes regular employees only. 2017 2016 2015 2014 2013
Property
Global Property (million sq. ft.)2 15.32 15.78 17.16 16.79 18.15
Employee and Board Diversity 3 U.S. Property (million sq. ft.)2 7.70 7.96 9.78 9.61 10.91
EPA Energy Star (no. labeled buildings)3 14 14 13 15 15
Gender4 Female % Male % EPA Energy Star (million sq. ft.)3 3.74 4.10 4.45 5.02 5.02
Sales 40% 60% LEED (no. certified buildings) 18 19 17 14 12
Non-Sales 55% 45% LEED (million sq. ft.) 3.18 3.76 3.31 3.11 2.74
Executive Group (includes non-U.S.) 20% 80%
Board of Directors 27% 73% Greenhouse Gas Emissions (metric tons CO2e)
Gross Scope 1 Emissions (without carbon offset) 15,929 17,782 20,077 20,187 23,211
Age4 < 30 Years 30-50 Years > 50 Years Gross Location-based Scope 2 Emissions 108,019 109,631 110,670 113,699 119,880
Sales 22% 63% 15% Gross Market-based Scope 2 Emissions4 0 0 67,962 66,410 70,696
Non-Sales 17% 63% 21% Scope 3 Emissions (Global Business Travel)5 28,330 33,559 36,031 31,671 26,665
Executive Group 0% 20% 80% Carbon Offsets 64,364 70,637 4,640 5,405 4,841
Board of Directors 0% 0% 100% Emissions Intensity (metric tons CO2e per FTE6) 1.37 1.36 1.14 1.42 1.54
Emissions Intensity (metric tons CO2e per sq. ft.) 0.009 0.009 0.010 0.011 0.009
Ethnicity and Race3 White Black or Hispanic Asian American Not Two or Native
African or Latino Indian or Specified More Races Hawaiian
American Alaska Native or Pacific
Energy (MWh)
Islander Total Electricity Consumption 228,680 237,224 239,261 240,745 254,323
Sales 79% 10% 6% 2% 0% 1% 3% 0% Renewable Energy Certificates 189,339 204,588 101,648 116,724 84,692
Non-Sales 70% 12% 6% 9% 0% 1% 2% 0% Energy Intensity (MWh per FTE6) 2.41 2.49 2.46 2.43 2.60
Executive Group 80% 0% 10% 10% 0% 0% 0% 0% Energy Intensity (MWh per sq. ft.) 0.016 0.017 0.018 0.020 0.017
Board of Directors 82% 9% 9% 0% 0% 0% 0% 0% Renewable Energy Capital Investment ($ millions) 265 86 628 146 225

3 U.S. only. Due to rounding, figures may not add up to 100 percent. 4 Totals for gender and age will not match due to unidentified personnel in our system. Waste (lbs.)3
Total Waste Generated 6,476,104 6,425,042 6,928,069 6,315,606 6,227,180
Total Waste to Landfill 2,800,881 2,391,720 2,763,521 2,490,229 2,847,340
Total Waste Recycled 3,675,223 4,033,322 4,164,548 3,825,377 3,379,840
Employee Training and Performance Reviews Waste Diversion (% recycled) 57% 63% 60% 61% 54%
Average Hours of Training per Year5 Female Male Enterprise-wide E-waste7 247,128 300,929 286,385 214,663 552,584
Non-Sales 6.2 6.9
Water (kgals)3
Sales 1.8 1.9
Total Water Consumption 65,706 70,022 69,021 75,061 71,267
Employees Receiving Regular Performance Reviews 6
Female Male Water Intensity (kgals per FTE6) 5.756 6.78 6.29 6.3958 5.6195
Non-Sales 98% 99% Water Intensity (kgals per sq. ft.) 0.0180 0.0164 0.0143 0.0155 0.0147
Sales 56% 42% 1 To ensure that MetLife is providing meaningful and consistent comparison of data over time, adjustments to previous reported totals of energy and emissions occurred as a
result of MetLife's Brighthouse Financial spin-off in accordance with the Greenhouse Gas Protocol Corporate Accounting and Reporting Standard. 2 Property figures represent
5 Employee training figures include only training activity captured in our Learning Management System, including skill-based training and compliance training. Data includes
the year-end square footage of our real estate portfolio. 3 U.S. managed office portfolio. 4 Includes Renewable Energy Certificates (RECs), and market-based global emissions
training courses taken online (virtual courses) and instructor-led courses. 6 Performance review figures reflect only employees who received performance ratings and had
were calculated historically. 5 Converted to Global Business Travel, extrapolated historically where necessary due to limited data. 6 Full-time employee. 7 Total weight recycled,
performance feedback entered into the company's ePerformance system. Performance may be measured separately from the online system. Some gender data is not available in
reused, and resold for all sites.
our system, because those employees are no longer with the company. Excludes PNB employees.
36 MetLife 2017 CR Overview Report | Aligning with the Sustainable Development Goals 37

Environmental Data (Continued) Aligning with the Sustainable Development Goals

“At the United Nations Sustainable Development Summit on September 25, 2015, world leaders adopted
2017 Scope 1 Emissions the 2030 Agenda for Sustainable Development, which includes a set of 17 Sustainable Development Goals
GHG Type Metric Tons CO2e (SDGs) to end poverty, fight inequality and injustice, and tackle climate change by 2030.”
Fuel Natural Fleet —United Nations Development Programme
Oil Gas Gasoline
CO2 Domestic 117 9,232 4,162 MetLife contributes to the Sustainable Development Goals through our business operations and global
International 119 2,299 n/a initiatives. The following table indicates some of the ways our activities support the Goals.
Total 236 11,531 4,162

CH4 Domestic 0.005 0.1752 n/a

International 0.005 0.0458 n/a Goal MetLife’s support for the goal
Total 0.009 0.2210 n/a
MetLife Foundation’s financial inclusion activities support SDG Target 1.4:
N2O Domestic 0.0009 0.0175 n/a
End poverty in all its forms everywhere ensuring everyone has access to economic resources and financial services,
International 0.0009 0.0046 n/a
including microfinance.
Total 0.002 0.0221 n/a

Biogenic CO2 Emissions Domestic n/a n/a n/a MetLife’s employee wellness efforts, as well as our product offerings around
International n/a n/a n/a Ensure healthy lives and promote wellbeing
the world, support SDG Target 3.8: achieving universal health coverage,
Total n/a n/a n/a for all at all ages
financial protection and access to healthcare services for all.

Achieve gender equality and empower all MetLife’s Global Women’s Initiative supports SDG Target 5.5: ensuring
women and girls opportunities for women’s participation in leadership.
2017 Energy Consumption by Type
Energy Type MWh MetLife’s investments in renewable energy and green buildings support
Ensure access to affordable, reliable,
Electricity 228,680 SDG Target 7.2: increasing the global share of renewable energy and SDG
sustainable and modern energy for all
Fuel (fuel oil, natural gas and fleet gasoline) 59,691 Target 7.3: doubling improvements in energy efficiency.
Total Energy Consumption 288,371
Promote sustained, inclusive and sustainable MetLife’s partnerships to reach customers in global markets support SDG
economic growth, full and productive Target 8.10: strengthening the capacity of financial institutions to expand
employment and decent work for all access to financial services.

Build resilient infrastructure, promote MetLife’s efforts to expand access to our services among underserved
Community Data inclusive and sustainable industrialization communities support SDG Target 9.3: increasing the access of small-scale
and foster innovation enterprises to financial services and their integration into markets.

MetLife Foundation Reduce inequality within and among MetLife’s thought leadership on policy issues supports SDG Target 10.5:
MetLife Foundation Grants ($ in millions) 2017 2016 2015 2014 2013 countries improving the regulation of global financial markets.
Financial Inclusion $30.20 $30.37 $29.38 $27.75 $16.77
Health and Medical Research $0.89 $1.48 $1.72 $1.86 $5.14 Make cities and human settlements MetLife’s community and affordable housing investments support SDG
Arts & Culture $1.34 $2.71 $2.87 $3.10 $5.67 inclusive, safe, resilient and sustainable Target 11.1: ensuring access to safe and affordable housing.
Disaster Relief $0.64 $0.19 $0.61 $0.40 $0.59
Youth/Education $0.96 $1.27 $0.89 $0.49 $4.47 MetLife’s environmental initiatives and corporate reporting support SDG
Community Improvement $1.82 $2.17 $1.91 $3.04 $4.79 Ensure sustainable consumption and
Target 12.6: encouraging companies to adopt sustainable practices and to
Diversity & Inclusion $1.28 $1.40 $1.22 $0.94 $1.65 production patterns
integrate sustainability information into their reporting cycle.
Employee Involvement $2.75 $3.45 $3.97 $3.49 $3.41

Total $39.88 $43.04 $42.57 $41.07 $42.49 MetLife’s work to achieve our environmental goals supports SDG Target
Take urgent action to combat climate change
13.3: increasing awareness and capacity for climate change mitigation and
and its impacts
adaptation.
MetLife Contributions by Source ($ in millions) 2017 2016 2015 2014 2013
MetLife Foundation $39.88 $43.04 $42.57 $41.07 $42.49
Promote peaceful and inclusive societies for
Mexico & Korea Foundations $1.36 $0.46 $0.88 $1.58 $1.51
Corporate $3.65 $4.78 $5.65 $4.41 $2.15 sustainable development, provide access to MetLife’s programs to maintain our ethical culture support SDG Target 16.6:
justice for all and build effective, accountable developing accountable and transparent institutions.
Total $44.89 $48.28 $49.10 $47.06 $46.15 and inclusive institutions at all levels
38 Title | Chapter header: 7/10 Circular Normal 39

Note Regarding Forward-Looking Statements About This Report MetLife’s Material Issues
In 2017, we updated our materiality analysis to
These materials may contain or incorporate by reference information that includes or is based upon forward-looking statements
This report meets the requirements of the confirm our Global Impact disclosure priorities based
within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements give expectations or forecasts
Global Reporting Initiative (GRI) Standards at on the issues of highest importance to the company
of future events. These statements can be identified by the fact that they do not relate strictly to historical or current facts. They
the Core in accordance level. We have included and key stakeholders. We refreshed the analysis to
use words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” “will,” “will not” and other words and terms
information from across MetLife’s global capture shifts in material issues based on changes to
of similar meaning, or are tied to future periods, in connection with a discussion of future operating or financial performance. In
operations, and all information is provided as the structure of our business and the broader global
particular, these include statements relating to future actions, prospective services or products, future performance or results of
of December 31, 2017, unless otherwise noted. operating environment.
current and anticipated services or products, sales efforts, expenses, the outcome of contingencies such as legal proceedings, trends
MetLife most recently issued its 2016 Global
in operations and financial results. As part of the process, we solicited the views of
Impact Report in June 2017 and intends to
continue publishing reports on an annual basis. employees and managers through an internal survey.
Any or all forward-looking statements may turn out to be wrong. They can be affected by inaccurate assumptions or by known or
We also incorporated feedback regarding external
unknown risks and uncertainties. Many such factors will be important in determining the actual future results of MetLife, Inc., its
We did not seek external assurance for the full stakeholder perspectives. We have aligned our
subsidiaries and affiliates. These statements are based on current expectations and the current economic environment. They involve
report. Our 2017 greenhouse gas emissions reporting and related performance metrics with the
a number of risks and uncertainties that are difficult to predict. These statements are not guarantees of future performance. Actual
figures for all scopes were assured by the following updated material issues:
results could differ materially from those expressed or implied in the forward-looking statements. Risks, uncertainties, and other
factors that might cause such differences include the risks, uncertainties and other factors identified in MetLife, Inc.’s most recent data-analytics firm Quantis as part of our CDP • Customer satisfaction
Annual Report on Form 10-K (the “Annual Report”) filed with the U.S. Securities and Exchange Commission (the “SEC”), Quarterly reporting process.
• Employee satisfaction
Reports on Form 10-Q filed by MetLife, Inc. with the SEC after the date of the Annual Report under the captions “Note Regarding
Forward-Looking Statements” and “Risk Factors,” and other filings MetLife, Inc. makes with the SEC. MetLife, Inc. does not undertake • Financial performance
any obligation to publicly correct or update any forward-looking statement if MetLife, Inc. later becomes aware that such statement • Information security and privacy
is not likely to be achieved. Please consult any further disclosures MetLife, Inc. makes on related subjects in reports to the SEC.
We invite your comments, questions • Product accessibility
and feedback on this report.
• Risk management
Explanatory Note on Non-GAAP Financial Information: MetLife Combined Managed Assets (as defined below) is a financial measure based on methodologies other than accounting
principles generally accepted in the United States of America (“GAAP”). MetLife believes the use of MetLife Combined Managed Assets enhances the understanding of the depth and
Please contact us at:
breadth of its investment management services both on behalf of its general account investment portfolio, separate accounts and unaffiliated/ third party clients. “MetLife Combined
Managed Assets” include at estimated fair value: (i) actively managed general account assets (“Managed Assets”); (ii) passive-indexed insurance company separate account assets; [email protected] Learn More
and (iii) non-proprietary assets managed on behalf of unaffiliated/third party clients. Managed Assets exclude assets such as policy loans and other invested assets, as substantially
all of those assets are not actively managed in MetLife’s general account investment portfolio. Fair value option securities are also excluded as they are primarily composed of MetLife, Inc. Please visit our Global Impact website at
contractholder-directed unit-linked investments, where the contractholder, and not MetLife, directs the investment of these funds. Mortgage loans and certain real estate investments
have also been adjusted from carrying value to estimated fair value. Classification of Managed Assets by sector is based on the nature and characteristics of the underlying investments
200 Park Avenue www.metlifeglobalimpact.com to access current
which can vary from how they are classified under GAAP. Passive-indexed insurance company separate account assets represent separate account assets of the MetLife insurance New York, NY 10166 and past reports, summaries and GRI Indexes.
companies which are included in MetLife, Inc.’s consolidated financial statements at estimated fair value. Non-proprietary assets managed on behalf of unaffiliated/third party clients You will also find translations of the reports and
are stated at estimated fair value, but are excluded from MetLife, Inc.’s consolidated financial statements. www.metlife.com
Managed Assets and MetLife Combined Managed Assets are non-GAAP financial measures and should not be viewed as substitutes for Total Investments, the most directly comparable
supporting documents in various languages.
GAAP measure. A reconciliation of Total Investments to Managed Assets and MetLife Combined Managed Assets, as well as a Sector Reconciliation, are set forth in the table below.
We invite members of the investment community to
Additional information about MetLife’s investments is available in MetLife, Inc.’s Quarterly Financial Supplement for the quarter ended December 31, 2017 and MetLife, Inc.’s Annual
Report on Form 10-K for the year ended December 31, 2017, each of which may be accessed through MetLife, Inc.’s Investor Relations Web page at http://investor.metlife.com. further explore our disclosures and ratings through
data platforms, including:
• Bloomberg Professional Services

Reconciliation of Total Investments to Managed Assets and MetLife Combined Managed Assets • MSCI

12/31/2017 • Thomson Reuters Datastream Professional

Total Investments ($ in billions) $444.1
Plus Cash and Cash Equivalents 12.7
Plus Fair Value Adjustments 6.9
Less Policy Loans 9.7
Less Other Invested Assets 17.3
Less Fair Value Option Securities 16.7

Managed Assets $420.0

Plus Passive-Indexed Separate Account Assets 14.9
Plus Non-Proprietary Assets managed on behalf of Unaffiliated/Third Party Clients 152.4

MetLife Combined Managed Assets $587.3

Selected Awards and Recognition

2017 Dow Jones Sustainability Fortune magazine Bloomberg Financial Junior Achievement
North America Index World’s Most Admired Services Gold U.S. President’s Volunteer
Companies1 Gender-Equality Index Service Award

Human Rights Campaign WorldatWork Women's Business Enterprise J.D. Power

Foundation Work-Life Seal of National Council Received “Outstanding Customer
Best Places to Work for Distinction 2017 One of America’s Top Service Experience” award from
LGBT Equality Corporations for Women’s J.D. Power for Retirement & Income
Business Enterprises Solutions and Property & Casualty
Agent and Broker Customer Solutions
Center for the live phone channel2

G.I. Jobs magazine Hispanic Association on National Association U.S. Business Leadership Network
Military Friendly Employer 2017 Corporate Responsibility for Female Executives & American Association of People
Corporate Inclusion Index Top 50 Companies with Disabilities
for Executive Women Best Places to Work for Disability
Inclusion

Dave Thomas Foundation Working Mother magazine LATINA Style Magazine Reader’s Digest
Best Adoption-Friendly 100 Best Companies Best Places for Latinas Most Trusted Brands
Workplaces to Work

1 From FORTUNE Magazine, February 1, 2018. ©2018 Time Inc. FORTUNE and The World’s Most Admired Companies are registered trademarks of Time Inc. and are used under
license. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, MetLife.
2 J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a
survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.

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