English

Information Technology
Vocational English

Course B o o k
 Contents
Function Language Vocabulary

Meeting people p.4 Introducing yourself and others Present tense of be Introductions
I'm Natasha, nice to meet you. Personal questions

J o b s in IT p.6 Describing your job Present Simple Jobs

nit 1 Working in
the IT in.dustry

What do you do?

1 am a programmer.

S c h e d u l e s p.8 Describing your daily routine and Schedules Routines Types (

times What time does it start? Times

Spelling p. 10 Using the alphabet What does WWW stand for? IT acronyms
How do you spell that? The alphabet

B u s i n e s s matters p.11

Computer Describing computer hardware Comparatives Computer hardware

hardware p. 12 That monitor is bigger than mine.
Unit2: Compu ter systems

Computer Describing computer software Superlatives Computer softw ware

software p. 14 That software is the easiest to use.
Present tense of have(got)
We've got the best software.

Working with Describing tasks Present continuous Computer tasks

c o m p u t e r s p.16 Are you installing it now?

Computer Understanding computer usage must, mustn't, can, can't, Computer usage
u s a g e p.18 don't have to
1 must update my files

B u s i n e s s matters p. 19

Website Talking about websites Question words (1) Purpose of websites

purpose p.20 Which websites do you visit?

Website Getting information about websites Question words (2) Website analysis tools
Unit 3 Websites

analytics p.22 How many people visit our website?

Large numbers

Website Developing a website Describing steps in a process Functions of a website

development p.24 After that... Features of a website

The best Talking about your favourite Describing things Adjectives

w e b s i t e s p.26 websites There are a lot of photos on this website

B u s i n e s s matters p.27

Database Understanding database products Asking people to do things Entering a database

b a s i c s p.28 Could you help me, please?

Data Describing data processing steps Quick questions to check understanding Data processing steps
nit 4 Databases

p r o c e s s i n g p.30 Got that? Prepositions

Data storage a n d Talking about data storage and Asking for and giving advice Data storage and back-up
b a c k - u p p.32 devices What should 1 do? solutions
You should buy a flash drive.

Database systems Using data in company departments Company departments

benefits p.34

B u s i n e s s matters p.35

Contents
 • I n t r o d u c e y o u r s e l f and others

Working in the • ask a n d a n s w e r p e r s o n a l q u e s t i o n s

IT industry
• talk a b o u t s c h e d u l e d tasks
• use the a l p h a b e t a n d s p e l l out w o r d s

Meeting people
Speaking H o w d o y o u greet p e o p l e i n y o u r c o u n t r y ? W h a t d o y o u say w h e n y o u greet
p e o p l e i n English?

Reading 2 C o m p l e t e these dialogues w i t h t h e w o r d s i n t h e b o x .

all is meet name's Nice this

too you Welcome What's

1 Natasha: H i , m y (1) Natasha.

Khalid: Pleased t o (2) _ you. I'm Khalid Ali.
Natasha: Pleased t o meet y o u , ( 3 ) .

2 Philip: G o o d m o r n i n g . (4) . y o u r name?

Ahmed: I ' m A h m e d . A n d (5) _ are?
f'hilip: M y name's P h i l i p . (6) . t o meet y o u .

Tim: Hi everybody, (7). . is I n g r i d .

All: Hi!
Tim: I n g r i d , t h i s (8) . A h m e d , L i n d a , M o h a m m e d a n d Mansoor.
Ingrid: Nice m e e t i n g y o u (9)
Linda: Likewise.
Tim: (10) t o t h e t e a m a n d g o o d luck.

Listening 3 L i s t e n a n d c h e c k y o u r answers.

4 L i s t e n again a n d repeat t h e dialogues.

Speaking 5 W o r k i n s m a l l g r o u p s . Practise i n t r o d u c t i o n s . F o l l o w t h e i n s t r u c t i o n s below.

1 Introduce yourself.
2 I n t r o d u c e a new t e a m member.

1 Working in the IT industry

 Listening 4 B L i s t e n t o t w o colleagues d i s c u s s i n g s o f t w a r e a n d c o m p l e t e
t h i s dialogue.

Tim: W h a t d o y o u t h i n k a b o u t these t h r e e p h o t o i m a g i n g
packages?
Simone: It's a difficult c h o i c e . A l l t h r e e are v e r y g o o d b u t t h e y
have different s t r e n g t h s .
I agree.
Serif Image Plus has (1) image (2)
OK.
But Magic E x t r e m e has t h e (3)
p r o c e s s i n g of images.
You're r i g h t . A l s o , Serif has (4) special
(5) B u t w h a t a b o u t Snap Pro?
Well, i t has t h e ( 6 ) . dubbing options.
A n d Snap Pro is t h e best for (7) photos.
I ' m n o t sure. Serif has (8) efficient
(9)
W h i c h is t h e m o s t expensive?
O h , Serif Image Plus.
A n d t h e cheapest?
Snap Pro.
Let's get Snap Pro t h e n .
I ' m s t i l l n o t sure!

Present tense of have (got)

I've/You've/We've/They've (got)... I/You/We/They have (got) ...

He's/She's/It's (got)... He/She/It has (got) ...
I/You/We/They haven't (got) ... I/You/We/They have not (got) ...
He/She/It hasn't (got)... He/She/It has not (got)...
I/You/We/They don't have... I/You/We/They do not have ...
We use have (got) to
He/She/It doesn't have... He/She/It does not have ...
talk about possession.

Have 1 you/we/they got...?

Has he/she/it got...?
Do l/you/we/they have...?
Does he/she/it have...?

Listening 5 I K J U 3 I L i s t e n a n d repeat these sentences.

1 We've got t h e best s o f t w a r e .
2 Does i t have t h e m o s t r e l i a b l e a n t i - v i r u s software?
3 She has t h e cheapest c o m p u t e r .
4 T h e y h a v e n ' t got t h e latest v e r s i o n .
5 Do y o u have t h e fastest processor?
6 Has it got W i n d o w s ?
7 T h e y have t h e latest software.
8 It has t h e biggest screen.

Writing 6 W o r k i n pairs. W r i t e five sentences c o m p a r i n g t h r e e

software p r o d u c t s y o u use o r know.

Computer systems 2 15
Vocabulary 3 M a t c h t h e sentence halves 1-8 t o a - h .
Hanka is c r e a t i n g a) t h e software.
P h i l i p is i n s e r t i n g a n b) a check-up.
Rob is t r o u b l e s h o o t i n g c) a file.
We are r u n n i n g d) a device.
B e t t y is c o n n e c t i n g e) CDs.
T h e y are b u r n i n g f) image.

Listening 4 f X H L i s t e n a n d repeat these sentences.

W h a t are y o u d o i n g now?
Are t h e y s e t t i n g u p t h e n e t w o r k ?
She's w o r k i n g at h o m e today.
I'm n o t i n s t a l l i n g t h e software.
We're n o t u s i n g W o r d .

Speaking 5 L o o k at t h e p i c t u r e s A-F. Describe w h a t is h a p p e n i n g .

Example: He is moving ...

6 W o r k i n pairs o r s m a l l g r o u p s . Talk a b o u t w h a t y o u are d o i n g at t h e m o m e n t i n

y o u r w o r k o r study.

Writing 7 W r i t e t h r e e sentences saying w h a t y o u a n d y o u r collegues are d o i n g at t h e

m o m e n t i n y o u r w o r k o r study.

Computer systems 2 17
 • d i s c u s s the p u r p o s e of w e b s i t e s

Websites
• talk a b o u t w e b s i t e features

3 • describe a process
• write a proposal

Website p u r p o s e
Speaking W h i c h websites d o y o u
use i n y o u r w o r k a n d
s t u d y ? Make a list a n d
share i t w i t h a partner.
Do y o u use t h e same sites?

Reading 2 Read t h i s t e x t a b o u t different t y p e s of w e b s i t e . A n s w e r these q u e s t i o n s .

T Y P E S O F W E B S I T E - A GUIDE F O R W E B S I T E DESIGNS

The purpose of an organisational website is to inform about an idea or

event. Companies develop commercial websites to sell products or services.
Entertainment websites are designed to entertain or provide fun activities.
People visit news websites to obtain information. The purpose of a personal
website is to provide information about an individual. Social networking
websites help people to exchange personal information. Educational websites
aim to share knowledge and enable online learning.

1 Why do people visit o r g a n i s a t i o n a l websites?

2 Why do people visit c o m p a n y websites?
3 W h y do people visit e n t e r t a i n m e n t websites?
4 Why do people visit news websites?

Vocabulary 3 C o m p l e t e these sentences a b o u t t h e p u r p o s e of w e b s i t e s w i t h t h e w o r d s i n

the box.

offer practise present promote read sell share

Example: The purpose of Nationalgeographic.com is to present information on

topics.
1 People v i s i t CNN.com t o i n t e r n a t i o n a l news.
2 Some w e b s i t e s w a n t t o a service.
3 C o m p a n i e s use A m a z o n . c o m t o their products.
4 Thegreenshoppingguide.co.uk wants to environmentally
friendly shopping.
5 Students visit Math.com t o their maths.
6 English t e a c h e r s j o i n e l t f o r u m . c o m t o t e a c h i n g resources.
 Website analytics
Speaking 1 W h a t i n f o r m a t i o n can y o u get a b o u t w e b s i t e traffic u s i n g a w e b s i t e analysis Questi
a p p l i c a t i o n ? W o r k i n p a i r s . Make a list.

We u
-
M AT&T * 9:51 PM el A T & T T 9:53PM

hw«. MySite.com
| Oct 1. ZOOS-DtcV 2006
Overview R e p o r t s
Visitors O v e r v i e w K e y w o r d (Visits)
( >
Today iphone app reviews 473
Visits • 22.273
We U:
0 Dashboard > iphone app review 369

i Visitors O v e r v i e w > 177

iphone application reviews 312

gotapps 190
Traffic O v e r v i e w > Visits 22,273
newest iphone apps 178
Content Overview Absolute Unique visitors 16.444;
iphone game reviews 132
Pageviews 58,465
Event Tracking Overview y labyrinth game 81

Average Pageviews 2.62 app reviews 80

1 m
G o a l s Overview >
Time on Site 00:01:47 fun 2 player games 73
Visitors R e p o r t s
Bounce Rate 67.83% craiglist iphone app 73
^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^

Reading 2 W h i c h items of t h e a n a l y t i c s p r o g r a m m e a b o v e answer t h e s e questions?

Example: Large
A: Where do you find information about the website's visitors?
20,00
B: In 'Visitors Overview'.
400,0
1 W h e r e can y o u find o u t h o w m a n y p e o p l e v i s i t t h e website?
2 W h e r e can y o u see w h a t percentage of p e o p l e v i e w o n l y one page o n 500,0
t h e website? 3,000
3 W h e r e d o y o u find i n f o r m a t i o n a b o u t h o w l o n g t h e y s p e n d o n t h e website?
4 W h e r e do y o u see h o w m a n y people searched for 'gotapps' t o find the website?

Listening 3 L i s t e n t o Sarah a n d George. C o m p l e t e t h i s dialogue.

Sarah: George, I (1) s o m e i n f o r m a t i o n a b o u t o u r website.
George: OK, w h a t d o y o u need t o (2) ?
Sarah: Well, I need s o m e i n f o r m a t i o n a b o u t w e b s i t e (3) , y o u know,
external visits t o our website.
George: OK.
Sarah: (4) y o u d o a r e p o r t for me?
George: Sure. (5) d o y o u need i t by?
Sarah: Er, t o m o r r o w m o r n i n g , I'm (6) It's for t h e finance director.
George: OK, w h a t d o y o u need t o k n o w (7) ?
Sarah: Well, t h e (8) of v i s i t o r s t o o u r w e b s i t e last m o n t h , t h e i r
m o v e m e n t s a n d actions o n t h e w e b s i t e , a n d w h e r e t h e y ' r e f r o m .
George: OK, I (9) do that.
Sarah: T h a n k s v e r y (10) indeed.

Vocabulary 4 M a t c h t h e w e b s i t e analysis t o o l s 1-5 t o t h e d e s c r i p t i o n s a-e.

1 traffic a) i n f o r m a t i o n a b o u t w h e r e t h e v i s i t o r s t o y o u r site
are f r o m
2 meta tag b ) i n v i s i b l e i n f o r m a t i o n (e.g. a h i d d e n k e y w o r d ) o n a
website
3 visitor map c ) i n f o r m a t i o n a b o u t a user and t h e sites t h e y b r o w s e
4 user profile d ) i n c r e a s i n g t h e n u m b e r of v i s i t o r s t o y o u r site
5 page o p t i m i s a t i o n e) t h e m o v e m e n t a n d a c t i o n s of v i s i t o r s t o y o u r site

22 3 Websites
 Reading 5 L o o k at t h e w e b s i t e s b e l o w a n d a n s w e r these q u e s t i o n s .
1 W h a t are t h e websites?
2 Do y o u use these websites? W h y / W h y not?
3 W h a t is t h e p u r p o s e of each w e b s i t e : sell, i n f o r m , share, educate?
4 W h a t are t h e m a i n features of each website?
5 T h i n k of t w o m o r e w e b s i t e s t h a t have t h e same p u r p o s e . A r e t h e y different
t o t h e ones below? W h y ?

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for iust £1 •

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quarterry profits cost of materials In one place.
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a A e j a r w i loan default* are on UK economy

tats UK M M

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Basel hardens bank hybrid bond rules

Writing 6 You are t h e o w n e r of a c o m p a n y t h a t needs a n e w w e b s i t e . M a k e a list of t h i n g s

t h a t y o u need/would like for y o u r w e b s i t e . A n s w e r t h e f o l l o w i n g q u e s t i o n s .
• W h a t is t h e n a m e of y o u r c o m p a n y ?
• W h a t is t h e business type?
• W h a t is t h e p u r p o s e of y o u r website?

Speaking 7 W o r k i n p a i r s . Student A is t h e w e b s i t e developer. Student B is t h e c u s t o m e r .

A s k a n d answer q u e s t i o n s a b o u t w e b s i t e r e q u i r e m e n t s . Swap roles.
Example:
A: What is the name of your company?
B: It's called/Its name is ... .

Websites
 Language

Asking people to do things

Could you help me, please?

Sure.
•

Please could you help?

No problem.
We use can/could/would you + infinitive without to Can you explain what a database is, please?
when we ask somebody to do something for us. I'm afraid 1 can't.
Please can you explain what a database is?
I'm sorry, 1 can't.
Would you explain that, please?
Could you come back a bit later? I'm busy right now.

O m^T'filf L i s t e n a n d repeat these q u e s t i o n s .

1 C o u l d y o u h e l p me, please?
2 Please c o u l d y o u h e l p me?
3 W o u l d y o u h e l p m e w i t h t h i s software?
4 Please c o u l d y o u e x p l a i n h o w t o d o that?
5 Please w o u l d y o u give m e y o u r p a s s w o r d ?

Speaking 4 W o r k i n pairs. S t u d e n t A: m a k e q u e s t i o n s f r o m t h e p r o m p t s . S t u d e n t B: answer

yes o r no a n d give a reason w h y n o t (if y o u r a n s w e r is n o ) .
Example: type/name
Could you type in your name, please?
1 open/window
2 t u r n up/air c o n d i t i o n i n g
3 t u r n down/mp3 player
4 give/you/pen
5 answer/phone
6 give/password

5 W o r k i n pairs. Use t h e e x a m p l e of a database b e l o w t o e x p l a i n t o y o u r p a r t n e r

w h a t a database is. Use these w o r d s : store, access, get, fields, columns, rows.
Example: A database is used to ... . This is a ... .

First Name Last Name Department Title Phone ext.

John Smith Development Engineer 123

Jane Doe Finance Auditor 454

6 W h y d o p e o p l e a n d o r g a n i s a t i o n s use databases? Discuss w i t h t h e g r o u p .

Example: They use databases to find out....

29
 Database system benefits
Speaking 1 W h a t k i n d of d a t a d o c o m p a n i e s create, m a n i p u l a t e , s t o r e a n d retrieve?

Vocabulary 2 M a t c h t h e c o m p a n y d e p a r t m e n t 1-8 w i t h t h e t y p e of d a t a i t w o r k s w i t h a - h .
1 Finance a) d a t a a b o u t e m p l o y e e s , t r a i n i n g ,
r e c r u i t m e n t needs
2 Marketing b) data about p r o d u c t specification,
details a n d design
3 H u m a n resources c ) d a t a a b o u t profits, t a x , loans, shares
and cash
4 Customer relations d ) d a t a a b o u t v o l u m e of p r o d u c t s s o l d
e) d a t a a b o u t c u s t o m e r s , s a t i s f a c t i o n
5 Production surveys, promotions
f) d a t a a b o u t p r o d u c t a d v e r t i s e m e n t s
6 Technical s u p p o r t and competitors
g) d a t a a b o u t q u a n t i t y of p r o d u c t
7 Sales i n storage
h ) i n f o r m a t i o n a b o u t t h e H e l p Desk,
8 Stock m a n a g e m e n t s u p p o r t calls, m a n u a l s , p r o b l e m
reports

L o o k at t h e f o u r t y p e s of d a t a b e l o w f r o m P a r t y P l a n n e r L t d . W h a t d o y o u t h i n k
PartyPlanner L t d does? W h a t c o m p a n y d e p a r t m e n t s c a n y o u identify?

Personal data: Customer data: Product data: Technical data:

- CVs, job descriptions - customer contacts - inventory - contact to help desk
- employee personal data - satisfaction surveys - purchasing needs - helpdesk reports
- training - promotions - return products - troubleshooting manuals
- holiday - service reports

Speaking 4 W o r k i n s m a l l g r o u p s . Talk a b o u t t h e advantages a n d disadvantages of a

c o m p u t e r i s e d database. Present y o u r ideas t o t h e rest of t h e g r o u p .
Example: There are many advantages/disadvantages ....
 Business matters
Writing 1 You w o r k for SellOnline.com. T h e c o m p a n y d e v e l o p s E-commerce s o l u t i o n s for
small businesses. Your c l i e n t , D o c u m e n t L t d , sells s t a t i o n e r y . T h e y sell l o t s of
different t y p e s of p r o d u c t . D o c u m e n t L t d w a n t s t o d e v e l o p its o n l i n e presence
t o r e a c h c u s t o m e r s m o r e effectively. C o m p l e t e t h e p r o p o s a l t e m p l a t e . Use these
questions to help y o u .
1 W h a t t y p e of E-commerce w i l l D o c u m e n t L t d offer?
2 W h a t E-commerce t e c h n o l o g i e s w i l l D o c u m e n t L t d use t o a t t r a c t c u s t o m e r s ?
3 W h a t s e c u r i t y s o l u t i o n s w i l l t h e c o m p a n y set u p i n o r d e r t o p r o t e c t b o t h t h e
customer and the company?
4 W h a t t o o l s a n d features w i l l t h e c o m p a n y w e b s i t e have?
5 How will the customer complete transactions?

Proposal No. 2011/123/45 Date:

Customer: Business activity:

Subject:

E-commerce type:

E-commerce technologies:

Security solutions:

Website features and tools:

Transaction process:

Proposal presented by:

Language

Useful phrases for presentations

Good morning/afternoon everybody. Thank you for coming.

Today we are going to present....
Introduction First, 1 am going to talk about....
Then, we will show you ....
Finally, we will answer your questions ....
Now, I'll hand over to my colleague.
Speakers
Let me start with ....
To finish ....
Closing
Thank you very much for listening. Are there any questions?

Speaking 2 Prepare a n d d e l i v e r a p r e s e n t a t i o n for t h e m a r k e t i n g d i r e c t o r of D o c u m e n t L t d .

Use y o u r p r o p o s a l f r o m 1 t o h e l p y o u .
 Network
• describe networks
Giving r<
• m a k e r e c o m m e n d a t i o n s a n d suggestions

6 systems
• talk about the past
• talk a b o u t n e t w o r k range a n d s p e e d s
We use I
the reasc
can start

Types of n e t w o r k
Speaking W h a t c o m p u t e r n e t w o r k s d o y o u use i n y o u r w o r k o r studies? W h a t d o y o u use
t h e n e t w o r k s for? H o w d o y o u access t h e n e t w o r k s ?

Listening . L73 H A g a t h a is t h e o w n e r of a s m a l l flower s h o p . K a t h a r i n a is a n e t w o r k

a r c h i t e c t . A g a t h a needs s o m e a d v i c e f r o m K a t h a r i n a a b o u t a n e t w o r k s o l u t i o n
for h e r c o m p a n y . L i s t e n a n d i ^
answer these q u e s t i o n s .
1 W h a t does A g a t h a t h i n k
she s h o u l d do?
2 W h a t does K a t h a r i n a
recommend?
3 W h a t does K a t h a r i n a say
she w i l l do?
4 W h e n does A g a t h a w a n t
t h e n e t w o r k t o be ready?

Reading 3 Read Katharina's email t o Agatha. C o m p l e t e t h i s email w i t h t h e w o r d s i n t h e box.

equipment Internet LAN recommend

remote should VPN WAN

Dear Agatha
Following our meeting last week, please find my recommendations for your business.
I think you (1) set up a LAN, or Local Area Network, and a WAN, or Wide
Area Network, for your needs. A (2) connects devices over a small area,
for example your apartment and the shop. In addition, you should connect office
(3) , such as the printer, scanner and fax machine, to your LAN because
you can then share these devices between users.
I'd recommend that we connect the LAN to a (4) . so you can link to the
Internet and sell your products. In addition, I'd (5) _ we set up a Virtual
Private Network so that you have a (6) access to your company's LAN,
when you travel.
(7) is a private network that uses a public network, usually the
(8) , to connect remote sites or users together.
Let's meet on Friday to discuss these recommendations.
Best regards
Katharina

44 6 Network systems
 • talk a b o u t r e s u l t s of a n a c t i o n

7 IT s u p p o r t
• write service reports
• e x p l a i n the u s e of t h i n g s
• deal with problems
Pre

Fault diagnosis
We
(an
Speaking W o r k i n p a i r s . Make a list of c o m p u t e r h a r d w a r e p r o b l e m s . C o m p a r e y o u r list
the
w i t h a n o t h e r pair.

pa

Irr

Reading 2 Read t h i s d i a l o g u e a n d c o m p l e t e i t w i t h t h e w o r d s i n t h e box.

checked disconnected found go switched type tight

unplugged worked working

Haider: Hello, IT Help Desk.

Maryam: Hi, t h i s is M a r y a m f r o m H u m a n Resources.
Haider: Hi, t h i s is Haider. H o w can I h e l p y o u , M a r y a m ?
Maryam: I (1) m y c o m p u t e r off y e s t e r d a y a n d t o d a y I c a n ' t t u r n i t o n .
Haider: W h a t (2) of c o m p u t e r d o y o u have?
Maryam: I'm n o t sure. It's a d e s k t o p c o m p u t e r . It (3) fine yesterday.
Haider: D o n ' t w o r r y . Have y o u (4) t h e cable connections?
Maryam: No, I h a v e n ' t . I can see s o m e cables b u t I d o n ' t k n o w w h i c h cable
goes w h e r e .
Haider: M a k e sure all cables are (5) a n d fully plugged i n .
Maryam: Ok, give me a sec. O h , I t h i n k I've (6) t h e p r o b l e m . I have
one cable t h a t is (7) It's t h e p o w e r cable. W h e r e does it go?
Haider: T h e p o w e r cable s h o u l d (8) . in the three-pronged p o r t on
the computer.
Maryam: OK, d o n e . Let me t r y now. It's (9) fine. S o r r y a b o u t t h a t .
S t u p i d of me.
Haider: M a y b e t h e cleaners (10) y o u r PC b y m i s t a k e last n i g h t .
Maryam M a y b e . G o o d , w e ' v e s o l v e d t h e p r o b l e m . T h a n k y o u , Haider.
Haider: You're w e l c o m e . Have a g o o d day.
Maryam You t o o .

Listening 3 L i s t e n a n d c h e c k y o u r answers.

52 7 IT support
 T H P c* £±r*nv\ ¥-%7 ,
• t a
^ about security solutions
•l-l o C v * L I I . l L j r • e x p r e s s possibility a n d p r o h i b i t i o n
0 „ _ J 0 n f r t f T T * report events and incidents
C X L 1 vJ. o d l C l V • r e c o m m e n d improvement actions

Security solutions
Speaking 1 W o r k i n p a i r s . Make a list of a l l t h e different w o r d s a b o u t s e c u r i t y t h r e a t s a n d
attacks y o u c a n t h i n k of.

Reading 2 Read t h e d e s c r i p t i o n s 1-8. M a t c h t h e w o r d s i n t h e b o x t o t h e d e s c r i p t i o n s .

adware hacker browser hijacker malware attack spyware

Trojan virus worm

A program which is usually

free but contains malicious
Malicious software that can files. (8) .
copy itself and infect the
system. (1).

Affects privacy. It does not

take control of a computer
system, but sends
information about the use
of a computer system.
(2)

Spreads without the user

taking action and usually Software that replaces the
acts in operation system. user's search engine with
(3) A person who on purpose attempts its own. (5)
to break into a computer system and
use it without the knowledge of the
owner. (4)

Speaking 3 Have y o u ever h a d a c o m p u t e r s e c u r i t y threat? Has anyone ever hacked i n t o y o u r

c o m p u t e r system? Use t h e w o r d s a n d phrases i n 2 t o describe w h a t happened.

4 W o r k i n s m a l l g r o u p s . Discuss w h a t y o u c a n d o t o s t o p these p r o b l e m s .

60 8 IT security and safety

 Vocabulary 5 M a t c h t h e s e c u r i t y s o l u t i o n 1-5 t o its p u r p o s e a-e.
1 a firewall — a) p r e v e n t s damage t h a t v i r u s e s m i g h t cause
2 a n t i v i r u s software b) m a k e s u r e o n l y a u t h o r i s e d p e o p l e access
the network
3 authentication 1 c) checks t h e user is a l l o w e d t o use s y s t e m
4 username, p a s s w o r d a n d d ) b l o c k s u n a u t h o r i s e d access
biometric scanning codes
5 encryption e) p r o t e c t s t h e s y s t e m f r o m p u b l i c access

Listening 6 L i s t e n t o t h i s d i a l o g u e a n d answer t h e q u e s t i o n s . L u d e k has asked his

IT e x p e r t f r i e n d , Ales, for h e l p .
1 W h y does L u d e k w a n t Ales t o c h e c k his laptop?
2 W h y is L u d e k w o r r i e d t h a t he m a y lose his project?
3 W h a t does Ales t h i n k has h a p p e n e d t o Ludek's l a p t o p .
4 W h y does he r e c o m m e n d L u d e k installs an anti-spyware software?
5 W h y is i t i m p o r t a n t t o have a n e t w o r k access password?
6 W h a t w i l l Ales d o for Ludek?

Language

Expressing possibility

We use may/might + infinitive without to to talk about You may have a virus on your computer.
things that are possible now or in the future. The program might not run properly.

Speaking 7 W o r k i n p a i r s . Practise g i v i n g a d v i c e t o a non-IT e x p e r t o n p r o t e c t i n g

their computer.
Example:
Non-IT expert: What should I do to stop ... ?
Expert: You should ... .It may/might....
 Speaking 4 W h a t are t h e m o s t i m p o r t a n t p r o c e d u r e s t o f o l l o w i n t h e d o c u m e n t i n 2?
W h i c h p r o c e d u r e s d o p e o p l e s o m e t i m e s n o t follow?

Language

Expressing prohibition

a rule or requirement (We use these when it is You mustn't give your password to anyone.
necessary not to do this or to tell someone not to You aren't allowed/permitted to share your password
do something.) with anyone.
You shouldn't use your date of birth in your
a strong recommendation (We use this to give advice.)
password. (It is not a good idea to do this)

Listening 5 «j U L i s t e n a n d repeat these sentences.

1 You m u s t n ' t p u t y o u r c u p of coffee o n t h e c o m p u t e r .
2 You m u s t n ' t w o r k w i t h o u t breaks.
3 You aren't a l l o w e d t o s m o k e i n t h e office.
4 We aren't a l l o w e d t o send p r i v a t e emails.
5 You s h o u l d n ' t eat l u n c h at y o u r desk.

Speaking 6 W o r k i n s m a l l g r o u p s . Talk a b o u t t h e c o m p u t e r regulations i n y o u r c o m p a n y o r

college. Use you mustn't, you aren't allowed to a n d you shouldn't.

Writing 7 Write a d o c u m e n t listing t h e regulations y o u talked about i n 7. Use these headings.

P e r s o n a l u s e of c o m p u t e r s
Health and safety
1—
~L_
Security
Reporting problems

IT security and safety 65

 Reporting incidents
Speaking 1 Have y o u ever r e p o r t e d a s e c u r i t y i n c i d e n t ? W h a t was i t about?

Reading 2 Read these five IT i n c i d e n t s i n a c o m p a n y .

• Incident report
Date: 0Z.05
Report for:
Miley O ' r W a
Report prepared by:
Ann Greshon
Incident:
teacher; has accessed t h e database t o change
students grade
Recommendations:

Incident:
•
Incident report
employee has changed the printer settings
Date:
Recommendations:
Report for:

Report prepared by:

Incident:
e,Mp\oqec's ckildrc*. Wave. m.s-h»ll&J cpme.s on.
coMpaAt^S. laptop
Recommendations:

•
Incident report Incident:

Date:
Recommendations:
Report for:

Report prepared by:

Incident:
ernptOyee W\S> I n s t a l l e d P2.P s o f toooxre

Recommendations:

Speaking 3 W o r k i n pairs. Grade t h e i n c i d e n t s : 1 = t h e least serious. 5 = t h e m o s t serious.

T h e n c o m p a r e y o u r grades i n s m a l l groups.

Writing 4 W r i t e a s h o r t r e p o r t t o t h e IT s u p e r v i s o r o n t h e m o s t serious i n c i d e n t . You w i l l

need t o give r e c o m m e n d a t i o n s o n h o w t o deal w i t h t h e i n c i d e n t .

66 8 IT security and safety

 Business matters
Reading W o r k i n p a i r s . You are systems safety c o o r d i n a t o r s . You have already
c o m p l e t e d t w o i n s p e c t i o n s of t h e IT systems i n QuickFix L t d . T h e first
i n s p e c t i o n was a b o u t n e t w o r k s e c u r i t y a n d t h e s e c o n d a b o u t h e a l t h a n d safety
i n a w o r k p l a c e . Your i n v e s t i g a t i o n s h o w s t h a t t h e c o m p a n y has v e r y p o o r
s e c u r i t y a n d safety systems. L o o k at t h e p i c t u r e s a n d make notes.

Computer

Speaking 2 Based o n t h e i n f o r m a t i o n i n t h e p i c t u r e s a n d y o u r notes, present y o u r r e p o r t

after t h e i n s p e c t i o n s . Student A: t a l k a b o u t h e a l t h a n d safety i n t h e w o r k p l a c e .
Student B: talk a b o u t n e t w o r k security.

IT security and safety 8 67

 7 IT s u p p o r t
Fault diagnosis S p e a k i n g e x e r c i s e 8 page 53

Student A
1 Call the I T help desk.
Y o u cannot access m a i l server.
A s k for help.
Y o u changed your password last week.

Student A
2 H e l p Student B w i t h the p r o b l e m .
A t the m o m e n t the I n t e r n e t connection
is d o w n .
T r y again later.

Student A
3 C a l l the I T help desk.
Y o u can't p r i n t o u t on n e t w o r k .
A s k for help.

Student A
4 H e l p Student B w i t h the p r o b l e m .
Change screen resolution?

Partner files 69
 1 lighter [P = P a u l ; B = B r i n i t h a ] 1 Ho^
2 m o r e efficient P: H i , B r i n i t h a . 2 Wh
B: H i , P a u l . 3 Ho\
3 longer
P: H o w ' s i t going?
4 wider
B: Fine, f i n e .
5 heavier
P: W h a t are y o u d o i n g at t h e m o m e n t ?
6 faster 1 30,(
B: O h , I ' m i n s t a l l i n g N e r o .
7 darker P: H o w are y o u g e t t i n g on? 2 700
8 softer B: Well, I'm setting u p a n e t w o r k . I'm using 3 10,(
9 harder M i c r o s o f t Server. 4 100
10 more durable P: R i g h t . W h e r e is J a c k i e t o d a y ? D o y o u k n o w ? 5 80,(
B: Yes. She is o n a t r a i n i n g c o u r s e t o d a y . She's
learning a b o u t the new database system. UNIT
P: What about M a r y and Imran? Where
[T = T i m ; S = Simone]
are t h e y ?
T: What do y o u t h i n k about these three p h o t o
B: T h e y aren't c o m i n g in today. T h e y have a
imaging packages?
d a y off.
S: It's a d i f f i c u l t c h o i c e . A l l t h r e e are v e r y g o o d
but t h e y have different strengths. T:
T: I agree. C:
S: Serif I m a g e Plus has t h e b e s t i m a g e 1 W h a t are y o u d o i n g now?
correction. 2 Are they setting up the network? T:
T: OK. 3 She's w o r k i n g at h o m e t o d a y . C:
S: B u t M a g i c E x t r e m e h a s t h e fastest 4 I'm not installing the software.
p r o c e s s i n g of i m a g e s .
5 We're n o t using Word.
T: Y o u ' r e r i g h t . A l s o , Serif h a s t h e b e s t s p e c i a l
effects. B u t w h a t a b o u t Snap Pro?
S: W e l l , i t has t h e b e s t d u b b i n g o p t i o n s .
UNIT 3 Websites
T: A n d Snap Pro is t h e b e s t f o r b u r n i n g p h o t o s .
S: I ' m n o t s u r e . Serif h a s t h e m o s t e f f i c i e n t
1 W h i c h w e b s i t e s d o y o u use?
compression.
T: W h i c h is t h e m o s t e x p e n s i v e ? 2 W h y do y o u use Wikipedia?
S: O h , Serif I m a g e P l u s . 3 W h a t d o y o u u s e C N N for? s-
T: A n d t h e cheapest? 4 W h e n d o e s s h e u s e CNN? C: OK
S: Snap P r o . T: No
T: Let's get Snap P r o t h e n . the
S: I'm still n o t sure! [S • S a r a h ; G = G e o r g e ] C: Ba
S: G e o r g e , I n e e d s o m e i n f o r m a t i o n a b o u t o u r T: OK
website. CO

1 We've got the best software. G: OK, w h a t d o y o u n e e d t o k n o w ? bu

S: W e l l , I n e e d s o m e i n f o r m a t i o n a b o u t w e b s i t e to
2 Does it have t h e m o s t reliable a n t i - v i r u s
traffic, y o u know, external visits t o o u r C: Go
software?
website. Th
3 She has t h e c h e a p e s t c o m p u t e r .
G: OK. T: No
4 T h e y haven't got the latest version.
S: C o u l d y o u d o a r e p o r t f o r me?
5 D o y o u h a v e t h e fastest processor? 1 0 24
G: Sure. W h e n d o y o u n e e d i t b y ?
6 Has i t g o t W i n d o w s ? S: Er, t o m o r r o w m o r n i n g , I ' m a f r a i d . It's f o r t h e 1 Cou
7 T h e y have t h e latest software. finance director. 2 Pie
8 It has t h e b i g g e s t s c r e e n . G: OK, w h a t d o y o u n e e d t o k n o w e x a c t l y ?
3 Wo
S: W e l l , t h e n u m b e r of v i s i t o r s t o o u r w e b s i t e
4 Pie
last m o n t h , t h e i r m o v e m e n t s a n d actions o n
the website, and where they're from. 5 Pie
G: OK, I c a n d o t h a t .
S: T h a n k s v e r y m u c h i n d e e d .

72 Audio script
 English for Information Technology is part o f the Pearson Longman
Vocational English series. I t is designed f o r s t u d e n t s i n v o c a t i o n a l
e d u c a t i o n a n d f o r c o m p a n y employees i n t r a i n i n g at w o r k . W r i t t e n b y
i n d u s t r y p r a c t i t i o n e r s , i t c o m b i n e s a s t r o n g g r a m m a r syllabus w i t h t h e
specialist v o c a b u l a r y a n d skills t h a t learners need t o succeed i n t h e i r
chosen field.

Level 1 English for Information Technology is designed f o r s t u d e n t s w i t h a

basic k n o w l e d g e o f general E n g l i s h w h o n o w r e q u i r e a n e l e m e n t a r y ( C E F
level A 1 - A 2 ) E n g l i s h course i n t h i s specific field. I t i n c l u d e s :

• t o p i c s t h a t reflect t h e latest d e v e l o p m e n t s i n i n f o r m a t i o n t e c h n o l o g y ,
m a k i n g t h e m i m m e d i a t e l y relevant t o s t u d e n t s ' needs

• clearly d e f i n e d language a n d f u n c t i o n objectives w h i c h are b a c k e d u p b y

c o m p r e h e n s i v e o n - t h e - p a g e language boxes

• essential o n l i n e s u p p o r t f o r teachers i n c l u d i n g teacher's notes, f u l l y

editable tests a n d m u l t i - l i n g u a l glossaries

• s t u d e n t C D - R O M w i t h i n t e r a c t i v e glossaries i n b o t h B r i t i s h a n d
A m e r i c a n E n g l i s h a n d f u l l course b o o k a u d i o i n M P 3 f o r m a t

O t h e r titles i n the series i n c l u d e :

English for B a n k i n g & Finance

English for N u r s i n g

English for the O i l I n d u s t r y

www.pearsonlongman.com/vocationalenglish

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Al i
Level 1
A2
ISBN 978-1-4082-6996-1
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