16-09-2019

Communication skills

Submitted to: ----------------- Mam Aniela Yasmeen

Submitted by: ------------------ Muhammad Sarfaraz

Roll no: ---------------- Bcsm-f18 408

Assignment no: --------------- 01

Topic

7 C's of effective communication

Activity 1:
Instruction:
1. Read the given sentences once and find out the missing “C”.
2. Rewrite the given sentences by considering the missing “C”.
3. You have 5 minutes to complete this task.

1. Submit your reports to Mr. Jones by soon.

Missing C's are:
Completeness, clarity, correctness, courtesy.
Rewritten:
dear David submit your thesis reports to Mr. jones as soon as possible.

2. The balance due is on the next page of this report.

Missing C's are:
Completeness, clarity, correctness.
Rewrite:
the due balance of bank account is on the next page of this report.
3. The policy date is in the corner.
Missing C's are:
Completeness, clarity.
Rewritten:
The policy date is in the corner of web page.

4. Give me apples.
Missing C's are:
Courtesy, Completeness, clarity.
Rewritten:
Please give me two apples.
 5. Today there is a meeting in the office.
Missing C's are:
Completeness, clarity, concreteness.
Rewritten:
dear Amjad, today there is a meeting about financial strategies in the office
at 12:30pm.

Activity 2:
Do you think that the given letter is complete? If not, rewrite it and bring
completeness in it.

Total time: 5 min

Dear Nadeem

Thank you for the confidence you have shown in our bank by the account you
have recently opened. Our goal is to make our services to you both
pleasurable and helpful.

You are most welcome to come in whenever we can assist you.

Sohail Munir

Rewritten activity 3:
Dear Nadeem

Thank you for the confidence you have shown in our Muslim commercial bank
for the current account you have recently opened. Our goal is to make our
services to you and all of our clients both pleasurable and helpful.

You are most welcome to come in whenever from Monday to Friday during
8am to 4pm we can assist you.

Sohail Munir
Activity 3
Being a tourist I planned to visit Murree, I had written an email to the
Manager of Dylex Hotel for the booking of a double bed room with an
attached bath. Manager replied instantly; the reply of email is pasted as
under. Do you think this email is giving a clear message? If not, rewrite this
email, considering the importance of “CLARITY” in effective business
communication.

Total time : 15 minutes

Dear Mr. Tariq

I am rueful to inform you that we are utterly booked up for the week of
August 22. We have no rooms available because the WPA will be holding their
convention at our hotel during the week of August 22. You will understand
certainly, we have to reserve as many rooms as possible for members of the
association.
If you can't revolutionize the date of your trip, maybe you could discover the
double room with bath that you want at another hotel here in Murree.

affably
Amir Khan

MD Deluxe Hotel Murree

 Rewritten activity 3:
Dear Mr. Tariq
As you mentioned in your email that you have planned to visit Murree during
the month of august and you want to book double bed rooms with attached
bath in our hotel for last fifteen days of the month of august. I am rueful to
inform you that we are utterly booked up for the week of August 22. We have no
rooms available for the dates of your trip you mentioned in your email because
the WPA will be holding their convention at our hotel during the week of August
22. You will understand certainly, we have to reserve as many rooms as possible
for members of the association.
If you can't revolutionize the date of your trip, maybe you could discover the
double room with bath that you want at another hotel because here are also few
other good hotels like ours in Murree.

affably

Amir Khan

MD Deluxe Hotel Murree

Activity 4:

Instruction:

1. Read the given sentences once and find out the missing “C” in given
sentences.
2. Rewrite the given sentences by considering the missing “C”.
3. Complete this task in 15 minutes.
1. I read that letter three times; the point was clear.
Missing C's are:
Completeness, clarity, concreteness, correctness.
Rewritten:
Dear sir, I read that complaint latter three times to understand the main
point, the customer's point was clear.

2. You have done a wrong job.

Missing C's are:

Completeness, clarity, concreteness, correctness.
Rewritten:
you haven't completed the tasks that were assigned to you and you have
done a wrong job.

3. Welcome to all freshmen.

Missing C's are:

Completeness, clarity, courtesy.
Rewritten:
The family of superior university welcome to all freshmen in the university.
4. You product is not up to standard which our company requires so we will
not purchase anymore.
Missing C's are:
Completeness, clarity, correctness.

Rewritten:
Dear vendor, your product is not reach up to standard which our company
requires so we will not purchase anymore.

5. You are fired and you will not work with us.

Missing C's are:

Completeness, clarity.

Rewritten:
Mr. Umar, You are fired from the beacon software house and you will not work
more with us.

6. Our criteria are firm; he is to be a scholar; he is to be a good teacher.

Missing C's are:

Completeness, clarity, correctness, concreteness.

Rewritten:
our criteria to join the firm is the applicant should be a scholar and should be a
good teacher.

7. Say congratulations to little girl.

Missing C's are:

Completeness, clarity.

Rewritten:
Say congratulations to little girl at her pass out party.

8. Each manager has an assigned parking space. He should park his car ...

Missing C's are:

Completeness, clarity, concreteness.

Rewritten:
Each manager of the company has an assigned parking space. He should park his
car at assigned place only.

9. Mudassar Ali you are coming late.

Missing C's are:

Completeness, clarity.

Rewritten:
Mudassar Ali you are coming late in the class.
10. You guys should all be concerned about the issue.
Missing C's are:
Completeness, clarity, correctness.

Rewritten:
You all guys should be concerned about the company's issue

11. You are failed to pay your rent.

Missing C's are:

Completeness, clarity, courtesy.

Rewritten:
Mr. Amjad you are still failed to pay your rent of the flat.
Activity 5:
Instruction:
1. Read the following sentences once and find out the
missing “C” in given sentences.
2. Rewrite the given sentences by considering the
missing “C”.
3. Complete this task in 15 minutes.

Please be advised that your admission statement was received.

Missing C is:
Completeness.

Rewritten:
Please be advised that your admission statement was received to you.
2. Allow me to say how helpful your response was.
Missing C's are:
Completeness, courtesy.

Rewritten:
please Allow me to say how helpful your response was.
3. I am working in a factory and I was tried because of my hectic job.
Missing C's are:
Completeness, correctness.

Rewritten:
I am working in a chemical factory and I am trying because of my hectic job.
4. There are four rules that should be observed by all the males and females
of our company.

Missing C's are:

Completeness, correctness.

Rewritten:
There are four rules that should be followed by all the males and females' staff of
our company.

5. The product which I sent you last week is a best quality product, more over
I will tell you more that this product is well know all over the world for its
taste and color.

Missing C's are:

conciseness, correctness.

Rewritten:
The product which I sent you last week is a best quality product, more over I will
tell you more that this product is well known all over the world for its taste and
color.

6. Wordy: The issue of most relevance is teamwork.

Missing c's are:
correctness.

Rewritten:
Wordy: teamwork is the most relevance issue.
7. It was known by Mr. Smith that we must reduce production cost.
Missing C's are:
completeness.
Rewritten:
It was known by Mr. Smith that we must reduce production cost of our product

8. In most cases the date of the policy is indicated in the upper right corner so
it is on the upper corner of the page.

Missing C's are:

completeness.

Rewritten:
In most cases the date of the policy is indicated in the upper right corner of the
page so it is on the upper corner of the page.

9. The total balance due will be found on page 2 of this report.

Missing C's are:

correctness.

Rewritten:
The total balance due will be found to you on 2nd page of this report.
10. The reports are to be submitted by employees prior to 5:00, at which time
they will be received by Mr. Jones.
Missing C's are:
Completeness, clarity.

Rewritten:
The reports are to be submitted by employees prior to 5:00pm, at which time they
will be received by Mr. Jones.
Activity 6:
I am working as a Public Relation Officer in Silk Route Bus Service,
I received a letter by Ms. Andrea who is a Brazilian presently, and
she is working as Admin Manager in Dreamtime Movies Universal
Limited. She wrote a letter for inquiring the transport charges and
services, but I am unable to understand the letter. Here, she is
missing an important “C”, find it and rewrite it for your practice.
Total time for this activity is 15 minutes.

Ms. Andrea Philips

Dreamtime Movies Universal Ltd
54 Oxford Road
Skagnes
SK3 4RG

Dear Ms. Philips

Bus services and bus fair

Thnk you for your letter of 22 January enquiring about our transportation services.

Silk route buses service is offer an comfortable traveling services to facilitate the people of
north area of pakistan. I have pleasure in enclosing our latest brochures and price list
from which you can watch that our prices are highly competitive.

I looking forward to calling you in a few days.

Yours sincerely

James Brown

James T Brown
Sales Manager

Rewritten:

Ms. Andrea Philips

Dreamtime Movies Universal Ltd
54 Oxford Road
Skagen's
SK3 4RG

Dear Ms. Philips

Bus services and bus fair

Thank you for your letter of 22 January 2019 enquiring about our transportation
services.

Silk route buses service is offering a comfortable traveling services to facilitate the
people of north area of Pakistan. I have pleasure in enclosing our latest brochures
and price list from which you can watch that our prices are highly competitive.

I am looking forward to calling you in a few days.

Yours sincerely

James Brown

James T Brown
Sales Manager