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Workplace Communication

Workplace communication involves exchanging verbal and non-verbal information between individuals and groups within an organization. It includes various methods like emails, text messages, notes, and phone calls. There are three main types of business letters: inquiry letters, reservation letters, and sales letters. Memos are written statements from higher authorities used to share information within an organization. Minutes are the written record of what occurred during a meeting. Incident reports document any accidents or incidents that happen in the workplace and are important for investigations.

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283 views6 pages

Workplace Communication

Workplace communication involves exchanging verbal and non-verbal information between individuals and groups within an organization. It includes various methods like emails, text messages, notes, and phone calls. There are three main types of business letters: inquiry letters, reservation letters, and sales letters. Memos are written statements from higher authorities used to share information within an organization. Minutes are the written record of what occurred during a meeting. Incident reports document any accidents or incidents that happen in the workplace and are important for investigations.

Uploaded by

newton dominguez
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A.

Workplace communication

is the process of exchanging information and ideas, both verbal and non-verbal between one
person/group and another person/group within an organization. It includes e-mails, text
messages, notes, calls, etc.

Purpose of Communication:

1. Flow of Information:

2. Coordination:

3. Learning Management Skills:

4. Preparing People to Accept Change:

5. Developing Good Human Relations:

6. Ideas of Subordinates Encouraged:

Communication for business trade

The process of sharing information between people within and outside a company.

B. Business letter

is more formal than a personal letter. It should have a margin of at least one inch on all four
edges. It is always written on 8½"x11" (or metric equivalent) unlined stationery.

1. The Heading. This contains the return address (usually two or three lines) with the date on
the last line.

2. The Inside Address. This is the address you are sending your letter to. Make it as
complete as possible. Include titles and names if you know them.

3. The Greeting. Also called the salutation. The greeting in a business letter is always formal.
It normally begins with the word "Dear" and always includes the person's last name. The
greeting in a business letter always ends in a colon

4. The Body. The body is written as text. A business letter is never hand written.

5. The Complimentary Close. This short, polite closing ends with a comma. It is either at the
left margin or its left edge is in the center, depending on the Business Letter Style that you use.
It begins at the same column the heading does.

6. The Signature Line.


3 main styles of business letter:

Inquiry letter is a letter written for communication between two organizations or persons
belonging to two different organizations inquiring regarding some business they are doing
together or hoping to do in future. It is a formal letter and hence one has to be polite and
humble.

Reservation letter is a letter that is sent to reserve a place somewhere, such as a conference,
function, or activity. This letter will either be a reply to an invitation or a request on its own.

Sales letter is a piece of direct mail which is designed to persuade the reader to purchase a
particular product or service in the absence of a salesman.

C. Memos

A memorandum letter or simply known as memo is a letter containing a statement that is


usually written by higher authorities of an organization for the purpose of sharing information.
The main purpose that a memorandum fulfills is that it aims to record and relay information,
and to make brief appeals

Interoffice memorandums (memos) are used by employees within an organization to


communicate with one another. A memo heading consists of four standard parts: TO, FROM,
DATE, and SUBJECT.
D. Minutes

- also known as minutes of meeting (abbreviation MoM), protocols or, informally, notes, are the
instant written record of a meeting or hearing.
Incident report

is completed any time an incident or accident occurs in the workplace. It's among the most
important documents used in an investigation, especially in health care facilities and schools,
but also at every company that values the health, safety and wellbeing of its employees.

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