Rajashekar Prabhakar, PMP CSM MS MBA

Medford, MA 02155
Email : [email protected] Contact-732-485-0000 Ext 9082

Project Manager | Scrum Master | Risk Manager

PROFESSIONAL SUMMARY

 10 years of experience in Project Management, Execution, Stakeholder Management, Analysis, Design,

Development, Testing and Implementation of projects using Oracle and AWS Technologies for Risk, Finance,
Human resource and Banking domains.
 Expertise in concepts of end-to-end project planning and implementation from scope management to activity
sequencing, risk analysis to quality management in adherence to quality guidelines and norms.
 Advocating of Agile and collaborating working practices with expert knowledge of related tools such as DevOps,
Asana and JIRA.
 Championing the adoption of Agile/Scrum methodologies.
 Knowledge and experience with widely successful Agile techniques: User Stories, Capacity Planning, Continuous
Integration (CI), Continuous Testing, Continuous Delivery (CD) and Automated Testing.
 Perform scrum activities - planning, daily scrum meetings, retrospective etc.
 Plan, track, report and control the component projects progress, interfacing with stakeholders at various levels.
 Working collaboratively with the Product Owner, the team and other Scrum Masters for continuously increasing
teams' velocity using whatever innovate techniques required.
 Experienced across Waterfall, Iterative, Agile delivery models, from zero-defects mission to MVP fast-paced deliveries.
 Proven ability of successfully launching complex, multi-system dependent technology products and services with
geographically distributed teams in complex platform environments.
 Proven ability to bring business, functional and technical stakeholders together to build a shared IT solution
vision and influence IT roadmap
 Conversant with Onsite-Offshore development model, worked with global outsourcing team responsible for
solution design and application development spread across US, India and EU.
 Worked and delivered projects executed in onshore/offshore delivery model.
 Championing process improvements in the project management and product development areas.
 Experience in working with Credit Card Fraud Investigations, Debt Recovery, Chargeback Investigations, Merchant
Risk, Buyer Risk and Abuse Risk domains.
 Involved in build/release, deployment, change management & post release management activities (patches/hot
fixes).

AREAS OF EXPERTISE

 Risk Management  Quality Management  Fraud Investigation

 Scrum Ceremony  Capacity Management  Team Management
 Compliance  SharePoint  Release Management
 Resource Management  AWS  Asana
 DevOps  JIRA  ITIL
 OBIEE  Tableau  MS Project
 Advanced Excel  0365  Visio

PROFESSIONAL HISTORY

Scrum Master | The PM Geek, Boston, MA June 2019 – Present

Project: Establish a Virtual Project Management Training Institute
 Description: The objective of this project is to setup a virtual project management training institute by the end of
September 2019 within a budget of USD 15,000.00.
Responsibilities:
 Design the business plan as per the charter, identify the legal procedures to establish the business within a
budget of USD 15000.00.
 Coordinated with inhouse developers to design the company website, identified stakeholders and shared the
plans short term and long-term goals.
 Establish B2C strategies after analyzing the competitors in similar field. Shared weekly progress with the
stakeholders.
Environment: Worked on the various technical aspects of the ongoing projects including MS Project, HTML5, CSS,
Word Press, SQL Server 2012, SEO, Responsive UI, Adobe Illustrator, Agile.

Project Manager/Scrum Master | Northeastern, Boston, MA (USA) April 2019 – June 2019
Project: Northeastern ITS SharePoint Update (2016 to 2019)
Description: The purpose of the project is to provide NU faculty/staff with updated and modern SharePoint
experience, so they may take advantage of new features and functionality. This project upgraded approximately 100
Northeastern ITS SharePoint Sites.
Responsibilities:
 Design the Project Charter and Integrated Project Management Plan.
 Worked with site owners on a case by case basis, mostly via the NU SharePoint user group community, or if a
new site or assistance is requested as per the communications management plan.
 Responsibilities also include removing/deleting stale content and unused sites will benefit all users in O365
for search and security purposes.
 Ensure that the transition between the current version of SharePoint to the new version is smooth.
Environment: Worked on the various technical aspects of the ongoing projects including IWB, SharePoint, DevOps,
SQL Database, O365, SharePoint 2016, SharePoint 2019, Crystal Reports, Visio, Agile.

Scrum Master | Amazon.com March 2017 – June 2017

Project: Repeat Contact Management: Buyer Risk Investigations
Description: The objective of this project reduces the response time to customers (buyer) who reach out to us via
email and provide optimum resolution. This project reduced the queue volume by 6%.
Responsibilities:

 Serves the Team in its efforts to deliver value and meet expectations of stakeholders by conducting daily
scrum, planning the sprints, demonstrating the sprints, and scheduling process improvement meetings
 Performed data analysis based on past trends to identify queueing pattern and prioritize multiple contacts
from the same customer for manual investigations to reduce queue volume.
 Work with the BI team to create rules to eliminate contacts from fraudulent users at a early stage through
automation.
 Reviewed the charter and identified key stakeholders.
 Facilitated work productivity without coercing, assigning or delegating assignments, Managed new product
features and improvements in terms of scope and quality.
 Conducted cross-functional collaboration with development, business analyst, product management, and
quality assurance departments.
 Provided servant leadership approach to the team; extended support whenever possible and led by example
when needed

Environment: MS Project, JIRA, AWS, BI queuing, Business Reporting, Customer contacts, Asana, Agile.

Scrum Master/Project Manager | Amazon.com May 2016 – June 2017

Project: Amazon Chargeback Investigations Process Setup (Pilot Process)
Description: The objective of this project is to setup a Chargeback Investigations process in Bangalore with a team of
18 investigators through knowledge transfer from Seattle, WA and Hyderabad (India) Sites. This project reduced our
cost of operation by 11%.
 Responsibilities:
 Involved in developing the charter and identified key stakeholders.
 Worked with PO in identify and defining the project scope, determined the budget and created a WBS.
 Prepared the Integrated Project Management Plan.
 Worked closely with management and team to effectively plan execute the process effectively.
 Designed the performance evaluation metrics and QA process.
 Coached and mentored all features and principles of Agile methodology.
 Conducted sprint planning, daily scum, sprint review, retrospective, backlog grooming, stakeholder meetings.
 Works to remove all impediments and obstructions to the team’s progress.
 Advocated transparency and efficient communication channels.
 Provides guidance on the team; helps them along the process of self-governance so they can realize the
impact of Agile Scrum frameworks.
 Evaluates the Scrum Maturity of the team; coaches the team to achieve higher levels of maturity and at a
pace that is sustainable for the organization .
 Documented the lessons learned and sign-off.

Environment: MS Project, JIRA, AWS, BI queuing, R, Business Reporting, Asana, Agile.

Scrum Master | Amazon.com, Bangalore (KA) India. Sept 2011 – May 2016
1. Project: Prepaid Cards Project (Bad Debt Reduction) Nov 2015 – May 2016
Description: The objective of this project was to mitigate the Risk of Negative Seller Balance (NSB) due to seller
accounts registered using prepaid cards. This project had a yield rate of 14%.
Responsibilities:
 Facilitate sprint planning, daily scum, sprint review, retrospective, backlog grooming, stakeholder meetings.
 Remove impediments and manage conflicts to ensure that the team focuses on product backlogs and
timelines. Enhance continuous improvement and help team to increase productivity.
 Work closely with product owner in backlog management and continuous delivery of features.
 Track and manage burndown metrics, velocity and task breakdown.
 Coaching and mentoring other scrum masters in our project team, partnering to ensure our ways of working
are consistent across teams.
 Liaising between developers and project stakeholders; fostering quality communication between engineering
disciplines.
 Endeavors to build a safe environment and promote a productive culture for work.
Environment: MS Project, JIRA, AWS, BI queuing, R, Business Reporting, Asana, Agile.

2. Project: Oracle to AWS Migration Project Aug 2014 – November 2015

Description: The objective of this project is to deprecate all the merchant risk investigation tools from Oracle
platform to AWS platform.
Responsibilities:
 Facilitate sprint planning, daily scum, sprint review, retrospective, backlog grooming, stakeholder meetings.
 Remove impediments and manage conflicts to ensure that the team focuses on product backlogs and
timelines. Enhance continuous improvement and help team to increase productivity.
 Work closely with product owner in backlog management and continuous delivery of features.
 Track and manage burndown metrics, velocity and task breakdown.
 Coaching and mentoring other scrum masters in our project team, partnering to ensure our ways of working
are consistent across teams.
 Liaising between developers and project stakeholders; fostering quality communication between engineering
disciplines.

 Evaluates the Scrum Maturity of the team; coaches the team to achieve higher levels of maturity and at a
pace that is sustainable for the organization.

Environment: Microsoft Project, JIRA, AWS, BI queuing, R, Business Reporting, Asana, Data Migration, Java, Agile.
 3. Project: HR Ambassador Team - Employee Attrition Mitigation Project June 2014 – July 2015
Description: The objective of this project was to setup a team that would bridge the gap between the employees and
Human Resource Business Partner to resolve employee conflicts proactively. Reduced employee attrition by 18%.
Responsibilities:
 Design the employee retention plan, build a team of 30 employees with high morale to act as a bridge
between the Human Resource team and Operations.
 Recommend proactive measures to retain employees during weekly meetings.
 Remove any grapevine in the system and drive positivity across teams.
 Compare the attrition pattern of the past records with the current standing and share the final report with
the sponsor to attain approval and sign-off.
Environment: Microsoft Project, Business Reporting, Asana, Data Migration, Attrition Mitigation.

4. Project: Email Contact Reduction (First Contact Resolution) Project June 2014 – Dec 2014
Description: The objective of this project was to resolve customer emails in first contact efficiently hence reducing
repeat contacts which were inflating our queue volumes. This project resulted in saving 20% of the operating
expenses and enhanced customer experience.
Responsibilities:
 Facilitate sprint planning, daily scum, sprint review, retrospective, backlog grooming, stakeholder meetings.
 Remove impediments and manage conflicts to ensure that the team focuses on product backlogs and
timelines. Enhance continuous improvement and help team to increase productivity.
 Work closely with product owner in backlog management and continuous delivery of features.
 Track and manage burndown metrics, velocity and task breakdown.
 Coaching and mentoring other scrum masters in our project team, partnering to ensure our ways of working
are consistent across teams.
 Liaising between developers and project stakeholders; fostering quality communication between engineering
disciplines.
Environment: Microsoft Project, JIRA, AWS, BI queuing, R, Business Reporting and Documentation, Asana, Agile.

5. Project: Quality Metrics Revamp Jan 2013 to May 2014.

Description: This project was driven to upgrade the investigator Quality Metrics from DPU to DPO. The project
resulted in enhancing employee productivity by 12% and introduced a fair metric to assess the quality of
investigations.
Responsibilities:
 Developed the project charter and the project plan including scope, budget and WBS. Coordinated with
across sites to integrate the tools required for the process and designed the SOP.
 Monitored the quality of investigations performed to ensure that the project is within the budget and
schedule.
 The final document was presented to the management for approval and sign-off.
Environment: Microsoft Project, JIRA, AWS, BI queuing, R, Business Reporting and Documentation, Asana. Agile.

6. Project: Merchant Debt Recovery Investigation Process Setup (Pilot Process) Nov 2012 to Oct 2013
Description: A project to setup and drive a process to mitigate the risk of negative seller balance on accounts. The
projects resulted in an estimated cost savings between $250,000 and $300,000 over a period of one year.
Responsibilities:
 Developed the project charter and the project plan including scope, budget and WBS.
 Coordinated with across sites to integrate the tools required for the process and designed the SOP.
 Monitored the quality of investigations performed to ensure that the project is within the budget and
schedule.
 The final document was presented to the management for approval and sign-off.
Environment: Microsoft Project, JIRA, AWS, BI queuing, R, Business Reporting and Documentation, Asana.

7. Project: Tools Implementation: Targus, who.is July 2012 – Oct 2012

 Description: The objective of this project is to integrate Name, Address Phone Number (NAP) Tool and website
verification tool into the existing investigation dashboard to improve decision quality and expedite the investigation
process. Increased productivity by 8% and reduced the number of defects by 3%.
Responsibilities:
 Developed the project charter and the project plan including scope, budget and WBS.
 Coordinated with across sites to integrate the tools required for the process and designed the SOP.
 Monitored the quality of investigations performed to ensure that the project is within the budget and
schedule.
 The final document was presented to the management for approval and sign-off.
Environment: Microsoft Project, JIRA, AWS, R, Business Reporting and Documentation, Asana.

8. Project: Zero Hero Oct 2011 – May 2012

Description: The objective of this project was to update the current SOP to ensure that there are zero controllable
defects during manual investigations. Controllable defects reduced by 9% improving overall site level quality by 2%.
Responsibilities:
 Analyze historic data to determine defect trends and identify gaps in the current SOP to propose changes.
 Motivate the pilot team by organizing a rewards and recognition ceremony.
 Work with developers to propose rules to automate the investigation process wherever applicable.
Environment: Microsoft Project, JIRA, AWS, BI queuing, R, Business Reporting and Documentation, Asana.

Business Development Manager | Jewel Palace, Bangalore (IN) Oct 2009 – Sept 2011
Roles and Responsibilities: Maintain an understanding of the marketing, including trends and market developments.
Identify potential new business lines through online resources, professional groups and industry-related websites,
and by referrals from your business network, candidates, and current clients. Establish and maintain strong
relationships with clients. always deliver excellent client service, operating with integrity. Build long term
relationships with clients, being a resource beyond one position. Fosters positive relationships internally and
externally to encourage increased sales.

Business Development Manager | Karnataka Silk International, Bangalore (IN) June 2005 – May 2007
Roles and Responsibilities: Build and cultivate a network of referrals to create new opportunities for revenue growth.
Work closely with the executive team to prioritize markets and partners. Research and pursue business partnerships
to further brand growth. Meet with potential clients by maintaining and growing our network.

PROFESSIONAL HISTORY

Project Manager | The PM Geek, Boston, MA (USA) June 2019 – Sept 2019
Project Manager | Northeastern University, Boston, MA(USA) April 2019 – June 2019
Project Manager – Risk Investigations | Amazon.com Sept 2011 - June 2017
Business Development Manager | Jewel Palace, Bangalore (IN) Oct 2009 – Sept 2011
Business Development Manager | Karnataka Silk International, Bangalore (IN) June 2005 – May2007

EDUCATION

NORTHEASTERN UNIVERSITY, Boston, MA (USA) Jan 2018 – June 2019

Master of Science in Project Management GPA 3.90
Indiana University of Pennsylvania, Indiana, PA (USA) June 2007 - Dec 2009
Master of Business Administration (Major in Finance)
Bangalore University, Bengaluru, Karnataka (India) June 2002 - May 2007
Master of Commerce (Major in Finance) & Bachelor of Commerce (Major in Financial Accounting)
 PROFESSIONAL CERTIFICATIONS

 Certified Scrum Master from Scrum Alliance (Credential ID 1029147): Valid until March 2021
 PMP Certified (PMP Credentials: 2593142): Valid until 02 June 2022