HP LaserJet P3005 Series printers

Service Manual

For the complete PDF manual

please visit www.LaserPros.com.
HP LaserJet P3005 Series printers

Service Manual
Copyright information Safety information Trademark credits

© 2006 Copyright Hewlett-Packard WARNING! Adobe®, Acrobat®, PostScript®, and the

Development Company, L.P. Acrobat Logo® are trademarks of Adobe
Potential Shock Hazard Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is prohibited, Always follow basic safety precautions when Java™ is a U.S. trademark of Sun
except as allowed under the copyright laws. using this product to reduce risk of injury from Microsystems, Inc.
fire or electric shock.
The information contained herein is subject Microsoft®, Windows®, and Windows NT®
to change without notice. Read and understand all instructions in the are U.S. registered trademarks of Microsoft
user guide. Corporation.
The only warranties for HP products and
services are set forth in the express warranty Observe all warnings and instructions UNIX® is a registered trademark of The
statements accompanying such products marked on the product. Open Group.
and services. Nothing herein should be
Use only a grounded electrical outlet when ENERGY STAR® and the ENERGY STAR
construed as constituting an additional
warranty. HP shall not be liable for technical connecting the product to a power source. If logo® are U.S. registered marks of the
or editorial errors or omissions contained you do not know whether the outlet is United States Environmental Protection
herein. grounded, check with a qualified electrician. Agency.

Part number: Q7812-90910 Do not touch the contacts on the end of any
of the sockets on the product. Replace
Edition 1, 10/2006 damaged cords immediately.

Unplug this product from wall outlets before

cleaning.

Do not install or use this product near water

or when you are wet.

Install the product securely on a stable

surface.

Install the product in a protected location

where no one can step on or trip over the
power cord and where the power cord will not
be damaged.

If the product does not operate normally, see

the online user guide.

Refer all servicing questions to qualified

personnel.

Information regarding FCC Class B, Parts 15

and 68 requirements can be found in the user
guide.
Table of contents

1 Device information
Chapter contents .................................................................................................................................. 1
Device configurations ........................................................................................................................... 2
Features ............................................................................................................................................... 3
Walkaround .......................................................................................................................................... 5
Device parts ......................................................................................................................... 5
Interface ports ...................................................................................................................... 6
Control-panel layout ............................................................................................................. 7
Device software .................................................................................................................................... 9
Minimum system requirements ............................................................................................ 9
Supported operating systems .............................................................................................. 9
Supported printer drivers ................................................................................................... 10
Software for Windows computers ...................................................................................... 10
HP Web Jetadmin ............................................................................................. 10
HP Easy Printer Care software ......................................................................... 10
Supported operating systems ........................................................... 10
Supported browsers ......................................................................... 11
Software for Macintosh computers .................................................................................... 11
Other software ................................................................................................................... 11
Embedded Web server ..................................................................................... 11
Uninstall software .............................................................................................................. 12
Remove software from Windows operating systems ........................................ 12
Remove software from Macintosh operating systems ...................................... 12
Media specifications ........................................................................................................................... 13
Select print media .............................................................................................................. 13
Supported media sizes ...................................................................................... 14
Supported media types ..................................................................................... 15
Paper to avoid .................................................................................................................... 16

2 Installation and configuration

Chapter contents ................................................................................................................................ 17
Site preparation .................................................................................................................................. 18
Location specifications ....................................................................................................... 18
Operating environment ..................................................................................................... 18
Load input trays .................................................................................................................................. 19
Load tray 1 (multipurpose tray) .......................................................................................... 19
Load tray 2 and optional tray 3 ......................................................................................... 21
Install supplies .................................................................................................................................... 23
Supply replacement guidelines .......................................................................................... 23

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 Change the print cartridge ................................................................................................. 23
Install accessories .............................................................................................................................. 26
Install memory ................................................................................................................... 26
Install device memory ....................................................................................... 26
Check DIMM installation .................................................................................................... 29
Enable memory for Windows ............................................................................................. 30
Use HP Jetdirect print server cards ................................................................................... 30
Install an HP Jetdirect print server card ............................................................ 30
Remove an HP Jetdirect print server card ........................................................ 31

3 Maintenance
Chapter contents ................................................................................................................................ 33
Manage supplies ................................................................................................................................ 34
Supplies life ....................................................................................................................... 34
Approximate print-cartridge replacement intervals ............................................................ 34
Manage the print cartridge ................................................................................................. 34
Print-cartridge storage ....................................................................................... 34
Use genuine HP print cartridges ....................................................................... 34
HP policy on non-HP print cartridges ................................................................ 34
Print-cartridge authentication ............................................................................ 35
HP fraud hotline and Web site .......................................................................... 35
Clean the device ................................................................................................................................. 36
Clean the exterior .............................................................................................................. 36
Clean the paper path ......................................................................................................... 36
Clean spilled toner ............................................................................................................. 36
Clean the fuser .................................................................................................................. 36
Management tools .............................................................................................................................. 38
Use information pages ....................................................................................................... 38
Use the HP Easy Printer Care software ............................................................................ 39
Open the HP Easy Printer Care software ......................................................... 39
HP Easy Printer Care software sections ........................................................... 40
Use the embedded Web server ......................................................................................... 41
Open the embedded Web server by using a network connection ..................... 41
Embedded Web server sections ....................................................................... 41
Use HP Web Jetadmin software ........................................................................................ 43
Use the HP Printer Utility for Macintosh ............................................................................ 43
Open the HP Printer Utility ................................................................................ 44
HP Printer Utility features .................................................................................. 44

4 Theory of operation
Chapter contents ................................................................................................................................ 45
Basic operation ................................................................................................................................... 46
Formatter ........................................................................................................................... 46
Engine control unit (ECU) .................................................................................................. 47
Pickup/feed/delivery system .............................................................................................. 50
Laser/scanner system ........................................................................................................ 51
Image-formation system .................................................................................................... 52
Step 1: Primary charging ................................................................................... 53
Step 2: Laser beam exposure ........................................................................... 53
Step 3: Developing ............................................................................................ 53

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 Step 4: Transfer ................................................................................................ 54
Step 5: Separation ............................................................................................ 54
Step 6: Fusing ................................................................................................... 54
Step 7: Drum cleaning ....................................................................................... 55
Internal components ........................................................................................................................... 56
Timing ................................................................................................................................................. 58
Print cartridge memory system ........................................................................................................... 61

5 Removal and replacement

Chapter contents ................................................................................................................................ 63
Overview ............................................................................................................................................ 65
Removal and replacement strategy .................................................................................. 65
Electrostatic discharge ....................................................................................................... 65
Required tools .................................................................................................................... 65
Types of screws ................................................................................................................. 66
Service approach ............................................................................................................................... 67
Before performing service .................................................................................................. 67
Pre-service procedures ..................................................................................... 67
Parts removal order ........................................................................................... 68
After performing service ..................................................................................................... 68
Covers ................................................................................................................................................ 69
Right-side cover ................................................................................................................. 69
Left-side cover ................................................................................................................... 70
Back cover ......................................................................................................................... 72
I/O cover ............................................................................................................................ 72
Top, right cover .................................................................................................................. 73
Top cover ........................................................................................................................... 74
Front, right cover ................................................................................................................ 75
Control panel ...................................................................................................................................... 78
Formatter ............................................................................................................................................ 80
Fuser .................................................................................................................................................. 83
Laser/scanner ..................................................................................................................................... 86
Engine control unit (ECU) ................................................................................................................... 88
Access plate ....................................................................................................................................... 96
High-voltage power supply ................................................................................................................. 97
Paper feed guide assembly .............................................................................................................. 104
Main motor ....................................................................................................................................... 106
Gear assembly ................................................................................................................................. 108
Reinstallation notes for the gear assembly ...................................................................................... 110
Tray 1 solenoid ................................................................................................................................. 111
Tray 2 solenoid ................................................................................................................................. 112
E-label reader (memory tag) ............................................................................................................ 113
Face-down-roller shaft ...................................................................................................................... 115
Cartridge door .................................................................................................................................. 117
Transfer roller ................................................................................................................................... 120
Registration assembly ...................................................................................................................... 121
Tray 1 pickup roller ........................................................................................................................... 124
Tray 2 pickup roller ........................................................................................................................... 125
Separation pad ................................................................................................................................. 127

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6 Troubleshooting
Chapter contents .............................................................................................................................. 129
Troubleshooting process .................................................................................................................. 130
Basic troubleshooting ...................................................................................................... 130
Control-panel messages .................................................................................................................. 131
Control-panel message types .......................................................................................... 131
Resolve control-panel messages ..................................................................................... 131
Clear jams ........................................................................................................................................ 148
Avoid jams ...................................................................................................................... 148
Typical jam locations ....................................................................................................... 149
Jam detection .................................................................................................. 150
Clear jams from the input-tray areas ............................................................... 151
Clear jams from the print-cartridge area ......................................................... 153
Clear jams from the output-bin areas .............................................................. 154
Clear jams from the optional duplexer ............................................................ 155
Interface troubleshooting ................................................................................................................. 157
Communications checks .................................................................................................. 157
Computer direct connect (parallel) test ........................................................... 157
EIO troubleshooting ......................................................................................................... 157
Jetdirect page .................................................................................................. 158
Network printing problems ............................................................................................... 158
Service mode functions .................................................................................................................... 160
Cold reset ........................................................................................................................ 160
NVRAM initialization ........................................................................................................ 160
Hard-disk initialization ...................................................................................................... 161
Skip disk-load .................................................................................................................. 161
Self test ............................................................................................................................ 161
Service menu (service PIN codes) .................................................................................. 161
Service ID ........................................................................................................................ 162
Restoring the service ID .................................................................................. 162
Convert the service ID to an actual date ......................................................... 163
Troubleshooting tools ....................................................................................................................... 164
Control-panel menus ....................................................................................................... 164
Diagnostics menu ............................................................................................ 164
Test pages ...................................................................................................................... 165
Engine-test page ............................................................................................. 165
Formatter test page ......................................................................................... 166
Image defect ruler ............................................................................................................ 167
Upgrade the firmware ....................................................................................................................... 168
Determine the current firmware version ........................................................................... 168
Download the new firmware from the HP Web site ......................................................... 168
Transfer the new firmware to the device .......................................................................... 168
Use FTP to upgrade the firmware on a network connection ........................... 168
Use HP Web Jetadmin to upgrade the firmware ............................................. 169
Use MS-DOS commands to upgrade the firmware ......................................... 170
Upgrade the HP Jetdirect firmware .................................................................................. 171
Troubleshoot general printing problems ........................................................................................... 172
Troubleshoot media handling problems ........................................................................................... 175
Multiple pages feed .......................................................................................................... 175
Pages are wrinkled or folded ........................................................................................... 175

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 Pages are skewed ........................................................................................................... 175
Troubleshoot print-quality problems ................................................................................................ 177
Print-quality checklist ....................................................................................................... 177
Image-defect examples ................................................................................................... 178
Light print (partial page) .................................................................................................. 179
Light print (entire page) ................................................................................................... 180
Specks ............................................................................................................................. 180
Dropouts .......................................................................................................................... 181
Lines ................................................................................................................................ 181
Gray background ............................................................................................................ 182
Toner smear ................................................................................................................... 182
Loose toner ..................................................................................................................... 183
Repeating defects ........................................................................................................... 183
Repeating image ............................................................................................................. 184
Misformed characters ...................................................................................................... 184
Page skew ....................................................................................................................... 185
Curl or wave .................................................................................................................... 185
Wrinkles or creases ......................................................................................................... 186
Vertical white lines ........................................................................................................... 186
Tire tracks ....................................................................................................................... 187
White spots on black ....................................................................................................... 187
Scattered lines ................................................................................................................ 188
Blurred print .................................................................................................................... 188
Random image repetition ................................................................................................. 189
Diagrams .......................................................................................................................................... 190
Device component locations ............................................................................................ 190
Main assemblies ............................................................................................. 190
Main parts ....................................................................................................... 191
Sensors and switches ..................................................................................... 192
Motors, fans, and solenoids ............................................................................ 193
PCAs ............................................................................................................... 194
Wiring diagrams ............................................................................................................... 194

7 Parts and diagrams

Chapter contents .............................................................................................................................. 199
Order parts, accessories, and supplies ............................................................................................ 200
Order directly from HP ..................................................................................................... 200
Order through service or support providers ..................................................................... 200
Order directly through the embedded Web server (for printers that are connected to a
network) ........................................................................................................................... 200
Order directly through the HP Easy Printer Care software .............................................. 200
Part numbers .................................................................................................................................... 201
Paper-handling accessories ............................................................................................ 201
Print cartridge .................................................................................................................. 201
Memory ............................................................................................................................ 201
Cables and interfaces ...................................................................................................... 202
Covers .............................................................................................................................................. 204
Internal components ......................................................................................................................... 206
Tray 2 pickup assembly .................................................................................................................... 222
Alphabetical parts list ....................................................................................................................... 224

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 Numerical parts list ........................................................................................................................... 233

Appendix A Specifications
Physical specifications ..................................................................................................................... 244
Electrical specifications .................................................................................................................... 245
Acoustic specifications ..................................................................................................................... 246
Operating environment ..................................................................................................................... 246

Appendix B Service and support

Hewlett-Packard limited warranty statement .................................................................................... 247
Customer self repair warranty service .............................................................................................. 248
Print cartridge limited warranty statement ........................................................................................ 249
HP Customer Care ........................................................................................................................... 250
Online Services ................................................................................................................ 250
Telephone support ........................................................................................................... 250
Software utilities, drivers, and electronic information ....................................................... 250
HP direct ordering for accessories or supplies ................................................................ 250
HP service information ..................................................................................................... 250
HP service agreements ................................................................................................... 250
HP Easy Printer Care software ........................................................................................ 251
HP support and information for Macintosh computers ..................................................... 251
HP maintenance agreements ........................................................................................................... 252
On-site service agreements ............................................................................................. 252
Next-day on-site service .................................................................................. 252
Weekly (volume) on-site service ..................................................................... 252
Repacking the device ...................................................................................................... 252
Extended warranty ........................................................................................................... 253

Appendix C Regulatory information

FCC regulations ............................................................................................................................... 256
Environmental product stewardship program ................................................................................... 257
Protecting the environment .............................................................................................. 257
Ozone production ............................................................................................................ 257
Power consumption ......................................................................................................... 257
Toner consumption .......................................................................................................... 257
Paper use ........................................................................................................................ 257
Plastics ............................................................................................................................ 257
HP LaserJet print supplies ............................................................................................... 257
HP print supplies returns and recycling program information .......................................... 258
Paper ............................................................................................................................... 258
Material restrictions .......................................................................................................... 258
Disposal of waste equipment by users in private households in the European
Union ............................................................................................................................... 259
Material Safety Data Sheet (MSDS) ................................................................................ 259
For more information ....................................................................................................... 259
Declaration of conformity .................................................................................................................. 261
Safety statements ............................................................................................................................. 262
Laser safety ..................................................................................................................... 262
Canadian DOC regulations .............................................................................................. 262

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 VCCI statement (Japan) .................................................................................................. 262
Power cord statement (Japan) ......................................................................................... 262
EMI statement (Korea) ..................................................................................................... 262
Laser statement for Finland ............................................................................................. 263

Index ................................................................................................................................................................. 265

For the complete PDF manual

please visit www.LaserPros.com.

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