English
r International
Tourism
Elinor RidlerEn
glish
or International
TourismPearson Education Limited
Edinburgh Gate
Harlow
Essex CM20 23E
England
and Associated Companies throughout the world.
www.longman.com
© Pearson Education Limited 2003
The right of Elinor Ridler to be identified as author of
this Work has been asserted by her in accordance with the
‘Copyright, Designs and Patents Act 1988,
All rights reserved; no part of this publication may be
reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise without the prior
written permission of the Publishers.
First published 2003
ISBN 0 582 479908
Set in 10/12pt Times New Roman
Printed in Spain by Graficas Estella
‘Acknowledgements
The author would like to thank Amanda Bailey, Iwonrta
Dubicka, Philip Lamble, Margaret O'Keefe, Ian Wood
and all the staff at Pearson involved in the production of
this book for all their help and encouragement.
The front cover photographs are all © DK with the
exception of the middle image which is © Quadrant
Picture Library/The Flight Collection. The back cover
photographs are all © DK.
Images taken from DK Eyewitness Travel Guides
published by Dorling Kindersley Limited:
‘Travel Guide Amsterdam - page 83; Travel Guide
Barcelona - page 81 and 82
Designed by Jennifer Coles
Illustrated by Bill DonohoeContents
Unit 1
Unit 2
Unit 3
Unit 4
Unit 5
Unit 6
Unit 7
Unit 8
Unit 9
Unit 10
Unit 14
Unit 12
Unit 13
Unit 14
Unit 15
Introduction.
Allin a day's work
Fly-drive holidays
Table for two
City tours
Water cities
Consolidation 1
Cruise ships
Service and safety
East meets West
Window seat or aisle?
Business or pleasure?
Consolidation 2
The great outdoors
Winter holidays
Land of smiles
Enjoy your stay
Winds of change
Consolidation 3
Photocopiable resources
10
4
18
23
29
34
38
42
46
50
52
56
6
67
nm
7
79Introduction
Aims of the course
English for International Tourism Pre-intermediate is
designed for people who need to improve their English
because they are training to work or are already working,
in hotel or tourism industries. The course is intended for
students who already have a basic knowledge of English.
It is suitable for students studying in either a monolingual
or a multilingual classroom situation.
‘The syllabus is multilayered. Based on topic areas and.
professional skills relevant to the students, it also
incorporates a related comprehensive grammar and
vocabulary syllabus and systematic work on speaking,
listening, reading and writing. It takes an integrated
approach to pronunciation and includes revision.
Structure of the course
The course consists of a students’ book, teacher's book,
‘workbook and class cassette / CD. The students” book
contains fifteen units. Each unit deals with an area of the
hotel and tourism industry and related professional skills
‘such as dealing with complaints, talking on the telephone,
recommending sights and taking orders in a restaurant. In
addition, cach unit has a grammar and a lexical focus.
After every five units there is a consolidation unit which
ccan be used either for assessment of student progress or
for revision. A summary of the unit contents can be
found on pages 4-5 of the students’ book.
The notes in the teacher's book are designed to help
teachers use the material inthe students’ book most
effectively and adapt it in terms of procedure, length or
difficulty to suit their own classes. It includes explanations
of terminology and references specific to the hotel and
tourism industries for teachers not familiar with the
subject. There is also a bank of photocopiable material on
pages 79-94 of the teacher's book which ean be used to
extend or adapt a lesson, or for revision later.
Skills
‘The four skills - reading, writing, listening and speaking ~
are practised and developed in each unit of the
coursebook. The teaching material comes from a wide
range of sources related to the hotel and tourism industry,
including the Dorling Kindersley Eyewitness Travel Guides
(see page 5), travel- and tourism-related websites, travel
brochures, journals and so on. The varied tasks in each
unit are suited to the needs of hotel and tourism students,
providing many opportunities for students to use their
existing knowledge of the English language and the new
input in a wide range of contexts relevant to their eld.
‘The range of text types throughout the students’ book
reflects the industry and provides the students with
practice in various real-life situations, from writing letters
of apology and CVs to dealing with customers on the
telephone, taking orders in a restaurant and giving
presentations
Listening: There are listening tasks in each unit, The
listening extracts, which are on both cassette and CD, are
again relevant to the industry, including dialogues
between hotel staff and guests, and between travel agents
and customers, The tapescripts for each extract ate
provided at the end of the coursebook on pages 132-143
and can be used to give extra support for less advanced
listeners. They can also be used for self study, to check
language and students can even listen and read the
tapescript simultaneously.
Speaking: There isa strong focus on this skill
throughout the course, as the ability to communicate well
in the hotel and tourism industry is essential. There isa
variety of speaking activities in the students’ book, with
extra suggestions for further speaking practice provided in
the teacher’s book. Students practise the language
through realistic tasks and there is help with the
appropriate language and level of professional formality
that are necessary in diferent situations. The speaking
tasks range from basic telephone dialogues to more
complex problem-solving activities and formal
presentations. The productive skis are further practised
in the professional practice tasks (see page 5).
Reading: In both the students’ book and the teacher's
‘book, guidance is given on how to approach a text to
improve students’ reading skills. The tasks vary from one
unit to the next, Further reading practice, which can be
sel for homework, is provided in the workbook.
Writing: In addition to accuracy and range of language
used, students learn the importance of effective
communication of message, style and organisation in
formal and informal written documents. They are also
given the opportunity to consolidate what they are
Tearning by means of an ongoing course project, the travel
‘Buide project (see page 5).Language
The language presented in the course is introduced and
practised in context in both the students’ book and the
‘workbook. The language introduced in each unit is
highlighted in the language focus boxes which appear
throughout the students’ book. The course provides a
graded grammar syllabus combining language that is
necessary for students at pre-intermediate level and
language which occurs frequently in the hotel and
tourism industry.
Vocabulary
New vocabulary, which is topic-based and directly related
to the hotel and tourism industry, is generally introduced
through the source materials. Students are given the
‘opportunity to practise the words in a variety of tasks in
both the students’ book and the workbook. There are also
tips in the students’ book and teacher's book which help
students to organise and learn the new vocabulary.
Professional practice
The course has a strong focus on students’ developing
professional skill. Each unit of the students’ book has at
least one professional task, the language and structure of
which are provided in the professional practice boxes. The
tasks are either spoken, such as selling a conference venue
or persuading a client to buy a package tour, or written,
such as writing a hotel description or a covering letter for,
acy.
Pronunciation
There is a strong focus on pronunciation throughout the
course, especially on intonation and stress patterns. It is
easy for non-native speakers of English to sound
unintentionally rude or aggressive as a result of
inappropriate pronunciation. Over the course, students
are made aware of the pronunciation features which help
them to sound polite and enthusiastic. There are
pronunciation tips and practice in the students’ book,
‘workbook and teacher's book
Consolidation units
‘These extra units are designed to offer a diagnostic tool
for the students’ language development. They focus on the
grammar and vocabulary from the previous four units,
reviewing them in slightly different contexts. The exercises
can be used selectively throughout the course or set as a
test at the end of every five units.
Weblinks
Reference is made thoughout the teacher’s book to useful
weblinks. They can be used to find information in a
variety of ways, depending on the school facilities and
INTRODUCTION
students’ access to the internet, eg. students can look up
information in class or at home, or teachers ean research
sites and then print out information for use in class. The
weblinks are particularly useful for finding more
information about the topics and places in each unit and
for researching information to include in the travel
guide projects
Google and Ask Jeeves are two search engines which
provide an endless source of information. If you want to
find information about any subject, just go to these search,
engines and ask for the information you require. They will,
then refer you to relevant websites. Give these weblinks to
your students at the beginning of the course as they will
help them when they need to research a topic during the
course
hitpsfiwww.google.com
http:wwwask.com
Dorling Kindersley Eyewitness Travel Guides
The Dorling Kindersley Eyewitness Travel Guides are a
seties of illustrated travel guides which give extensive
information about different destinations around the
world, They provide detailed information on the history,
culture and customs, sites, things to do, places to stay,
places to eat and travel tips for the relevant city / country.
Many of the reading texts in the students’ book are taken
from these guides, thus providing authentic texts for class
use. The guides themselves also serve as a useful reference
for teachers if they need more information about the
destinations in the units. These guides are the basis for the
travel guide project.
Travel guide project
As an integral part of the course, students are encouraged
to write a travel guide for their own city or area. This
guide is added to throughout the course and is based on
the Dorling Kindersley Eyewitness Travel Guide features
that are integrated into several units, The project can be
done individually, in pairs or in small groups. It gives
students the opportunity to consolidate language and
vocabulary input in a personalised context. The teacher's
book indicates when students should produce something
for the project, what information they should include and.
how they might present the information.()_ Allina day's work
Tae
Professional skills: completing hotel registration
forms
present simple and adverbs
of frequency
hotel jobs, work duties, countries
and nationalities
‘Website: http:/travel.dk.com
Unit notes
Before you start working on the unit ask your students
what they know about the hospitality industry and
whether they are interested in working in it. It is useful for
‘you to get some ideas from them before you start. In this
‘way you can see how much they know and what their
interests are.
Exercise 1, page 6
[Ask students to look at the pictures and give them a few
minutes to think about the advantages and disadvantages
of working in a hotel before comparing their answers with
their partners and then with the rest of the class.
Students will now be well prepared to do the next exercise.
Exercise 2, page 6
Tell students to scan the text and not to worry about
detail at this stage.
Tell students to read the text in order to find the
advantages and disadvantages of working in a hotel and
then to compare them with their own ideas from
exercise 1. Ask them whether they think the advantages
outweigh the disadvantages,
Exercise 3, page
‘Now students need to read in more detail and may need
help with some vocabulary. When they have found the
answers, ask students to self-check in pairs first.
NB Students often make mistakes with responsible as the
construction may be different in their own language.
Responsible is neither a noun nor a job title in English.
Exercise 4, page 7
Before doing this exercise, look back at the answer to
question 1 in exercise 3 and ask students to discuss in
Pairs what each job or area of work involves. In this way
students have to think for themselves and it gives them a
‘chance to share their knowledge about the different jobs.
‘Ask them to do the vocabulary exercise in pairs so that
they can discuss the jobs and help each other with,
unknown vocabulary.
Workbook homework: exercises 1 and 2, pages 4-5.Exercise 5, page 7
Let students say each word and decide whether or not
they can hear the /h/ sound. Then say each word yourself
before checking answers as a class.
Extra Activity
‘Tell students to hold their hands in front of theit
‘mouths and to pronounce the words in the box. Try
to elicit from them what they can feel when they say
the words with the /h/ sound and what is different
when they say hours.
Answer: when they pronounce the Mhf they can feel their
breath on their hands while when they say hours they
can feel nothing.
Exercise 6, page 7
Give students a few minutes to write down their ideas
before talking to their partners. Ask them to find out
‘whether thei ideas are the same and then to agree on the
two best things.
Exercise 7, page 8
Before playing the CD / cassette, tell students to look at
the photographs of Darina and the Caribbean and to
‘comment briefly on them, predicting what het job may
involve and what it would be like to work in the
Caribbean. It is useful for students to have some ideas in
mind before they listen.
As they will not be able to guess what SOs and COs are,
tell them to focus only on this information, Play the CD /
cassette twice if necessary and stop after each extract
‘when they hear it for the second time.
See tapescript (students’ book page 132)
Exercise 8, page 8
Before playing the recording again, ask students to predict
‘what the job involves and to tick what they think is
appropriate. They may also tick what they remember from
the previous hearing.
1 ALLINA DAY'S WORK
Exercise 9, page 8
Students can also try to predict the answers to this
exercise, It would also be interesting to see what ideas
students have about the industry and then to see whether
they coincide with Darina’s answers (they may be
surprised).
See tapescript(students’ book page 132).
‘Once you have checked the answers, ask students to
‘comment on Darina’s working hours. Are they good hours?
Would you like to have a timetable like this?
Workbook homework: exercise 4, page 6.
Language focus: Adverbs of frequency
Let students work out the rules themselves by looking at,
the examples. If they have any difficulties, put one
‘example of each on the board and look at them together.
Ask students where the adverb isin relation to the verb be
and the other verb.
‘See grammar reference section (students’ book page 125).
Exercise 10, page 8
Tell students that they are going to interview each other
to find out how often their partner does various things.
As they speak, they should take notes. Brainstorm the
kind of things they can tell each other about: how often
they go to the cinema, read, do sport, go abroad, etc.
‘They need to find enough information to be able to write
‘one sentence for each adverb. Depending on time, you
could set the written part for homework,
Workbook homework: exercise 3, page 6.
Exercise 11, page 9
Students generally find listening and taking notes difficult
even if they only have to write a few words. For this
reason, they need to develop good habits. They should
always read the questions very carefully before they listen,
for example, so they know what kind of information to
listen out for. As this is the first listening exercise like this
in the book, read through the questions as a class and ask
students what kind of word or words they will need to use
in order to complete the information.
‘See tapescript (students’ book page 132).1 ALLIN A DAY'S WORK
a number (write as a figure or a word) 2a verb in
the infinitive 3. reason 4a verb in the third person
‘They should also decide which ones will eed more
than one word. a = es
Play the CD / cassette twice before asking them to
compare their answers, If necessary play it a third time,
stopping after each question to check the answer.
Isix, eight 2 train 3can contact 4checks
Language focus: Present simp!
Although students should be familiar with this language
point by now, itis a useful reminder to focus on the use of
the auxiliary, the often-forgotten third person s and the
irregular verbs (have-has | do-does | finish-finishes).
See grammar reference section (students’ book page 125).
Exercise 12, page 9
This exercise is to practise and check the present simple in
the form of an interview.
Ido you do 2 go 3don’t usually stay 4is 5 do you
do 6 visit 7 has 8 g0 9 plays 10 Do you stay _
“Ui don't stay 12 start 13 like 14 watch 15 don't do
Workbook homework: exercises 5-7, pages 67.
IF) Photocopiable extra, see page 79
This is a whole-class mingling activity in which students
have to find someone who has the same job as them. Half
the cards show the job title while the other half show the
duties that each job involves. If you have more students,
than cards, make extra copies of some of the jobs and,
their corresponding duties.
Give each student either a job card or a duty card. Make
sure that each student has a card that corresponds to
another student's card. Give them time to think about
what is written on their card, which they must not show
to anyone else. Tell students that they have to find another
student who does the same job as them by asking yes/ no
questions, for example if a student has a card which says
housekeeper they should ask questions corresponding to
this job, eg.
Do you clean rooms? Do you change bedding and towels?
Ifa student has a duties card, they should find someone
with the corresponding job card. Are you a housekeeper?
‘They should go around the class asking questions until
they find their partner.
Extra Activity
‘The cards can also be used for a Pelmanism matching,
game. Divide the class into small groups. Give each
group a copy of the jobs cards and duties cards,
preferably stuck on thick card. Place all the cards with
the writing face down. Students take it in turns to
tum over first a duty card, then a job card to find the
pairs. Before they pick up a job card, they have to say
the name of the job. If they do not know the name,
they cannot pick up the job card. If the cards do not
‘match, turn them face down again after showing them
to the other members of the group. If they find a
matching pair, they keep both cards until the end of
the game. The winner is the person with the most
cards at the end.
Exercise 13, page 10
Now students talk about themselves. In order to complete
the sentences, students need to work together and find out
information about each other regarding the topics in the
box. While they are speaking they should take notes so
that they have the information ready when they write their
sentences, When they have enough information, they can
‘rite their sentences and then report back to the class.
NB Students often have problems with what to do with
the verb after none of us. In fact native speakers often
disagree about this point too. In general, the verb can be
either singular or plural. The singular is more formal
while the plural is more informal.
Exercise 14, page 10
Introduce students to the individual sounds first. Say
them yourself and ask them to repeat after you.
Exaggerate the sounds to emphasise the difference
between them. Then say each word in the box to help
students put them in the appropriate groups. When they
have finished grouping the words, ask students to repeat
each word after you.Extra Activity
‘Ask students to work out the rules for themselves and
then to add another verb to each group.
NB Not all the possibilities are here (see below for
extra rules and examples).
Rules:
isl after verbs ending in /U
‘Aad after verbs ending in favs, fai/ and Wi
ial after verbs ending in ff and if
Extra rules and examples:
4s) after /p! and Iki, eg. stops, picks
dial after ks! and Isl, eg. fixes, kisses
‘al after all other endings, eg. needs, sees, sings
Exercise 15, page 10
This exercise serves as preparation for the writing activity.
‘im exercise 16, providing students with a model to
‘work from.
Ask students to look at the webpage and to comment on
it. Where would you find it? Who is it for? What other
Sxformation would be on the site? Students then read the
‘webpage and answer the questions. As they answer the
‘questions remind them to underline where they find the
answers in the text.
Exercise 16, page 10
Before students start the exercise, elicit the questions they
‘seed to ask in order to complete the information, What is
surname? What does he do? What's his job? What are
‘Ris duties? What does he like about his job?
Direct students to the pairwork files at the back of the
‘Book and remind them not to look at their partner’s
‘information. Once they have all the information, they
‘write the texts with the help of the description about
‘Vanessa. The texts should be in the first person as in the
‘
britishainways.com
Unit notes
Introduce the theme of air travel by asking students
whether they have ever flown. In groups students share
their experiences of air travel. Give them some prompts if
necessary: Where did you go? Did you enjoy the light?
Were you nervous? For those who have never travelled by
plane, ask them whether they would like to fly, Where
would you like to go? What do you think it would be like?
Exercise 1, page 58
In pairs, students decide the names of the different jobs
and what the people are doing. Can you think of other
Jobs that people do at airports? Discuss which jobs they
‘would / would not like to do.
‘nvagent; checking passengers
3 Seaton pg pos
Exercise 2, page 58
‘Ask students who have travelled by plane about the
check-in procedure. What happened and what questions
were you asked? How long did it take? What luggage did
‘you have? What did you take onto the plane with you?
Students look at the pictures on page 58, identify what
they represent and then match the pictures with the
procedures outlined on the webpage on page 59.
1f2h3d4bSg6cTeBa
42
Pronunciation: change of stress
. oom
check-in (n); to check in (v)
Exercise 3, page 58
Students look at the statements in pairs and, before
reading the webpage again, decide whether they are true
or false, giving reasons for their choice. Encourage
students to underline the relevant information in the text.
1T 2F (every piece of luggage must be labelled)
3T 4F (only unidentified objects) $T 6F (donot
‘carry replica weapons) 7 F (itis recommended, but is
not an obligation) 8T
Air travel changed in many ways after the terrorist
attack on the World Trade Center on 11 September
2001. The check-in procedure became longer and
stricter on long-haul flights and the number of items,
of cabin luggage considered as a security risk
increased. Now you cannot take sharp objects of any
kind, including nail scissors, penknives, plastic toy
‘weapons etc.
Workbook homework: exercises 1 and 2, pages 36-37.
Exercise 4, page 59
Tell students to cover up the definitions and to look at the
‘words in the left-hand column associated with check-in,
In pairs, students explain the meaning of each word
before matching with the definitions. They may use
dictionaries if necessary. Check the answers with the
whole class. In order to learn the vocabulary, students
then work in pairs with only one of them looking at the
words and the definitions. Student A gives either the word
or the definition and B supplies the missing definition or
word, Alternatively this exercise can be set for homework
and checked in pairwork as described above, Tell students
they will need this vocabulary in exercise 6.
1b 2d 3h 4f 5a 6c7e 8g
Workbook homework: exercise 3, page 37.Exercise 5, page 59
‘More advanced students can prepare the dialogue directly
3B A/B pairs. With less advanced students, divide the
‘ess into an A and a B group. Group A students turn to
Page 117 and prepare their questions together while group
B students prepare some questions that they can ask the
check-in attendant, Students then divide into A /B pairs
and practise the dialogues with their questions already
prepared.
Language focus: Modal verbs of obligation
Look at the ‘degrees of obligation line’ together. Students
sometimes have difficulty in interpreting gramniar lines,
so make sure that they understand what it represents. The
‘explanation for each modal verb below the line will help
them to understand what it means if they cannot work it
‘out from the diagram.
‘See grammar reference section (students’ book page 129).
Extra Activity
To make sure that students read the grammar
explanation carefully, give them the following
questions:
* Which modal verb(s) do you use when something is
not necessary? (don't have to)
+ Which do you use for strong obligation? (must /
‘mustn't / have to)
Which do you use as advice or recommendation?
(should / shouldn't)
You may wish to give them a list of modal verbs to
choose from. Students answer the questions and make
their own notes.
Highlight that don’t have to does not mean the
opposite of have 10.
Pronunciation of mustn't masont/
Exercise 6, page 60
In pairs, students look at the symbols and interpret what
they represent, using either English or their own language.
Check their interpretations to make sure that they all have
the right idea. Either ask students to match the symbols
with the regulations given or ask them to write their own
regulations for each symbol before looking at the
examples below, This alternative exercise gives students
the opportunity to decide which modal verb is
appropriate in each case and to think about how to
express the regulations in their own words. They can then
compare their examples with the ones in the students’
book.
‘9 WINDOW SEAT OR AISLE?
Workbook homework: exercises 4 and 6, page 38.
Exercise 7, page 61
Tall students that they are going to do a pairwork exercise
between a flight attendant and a passenger on a plane,
The flight attendant will answer the passenger's questions
using appropriate modal verbs of obligation.
Put students into pairs. A is a flight attendant, B is a
passenger. Student A looks at the information on page 61
and B looks at the questions on page 18. Give them time
to look at their respective information and to ask any
questions if necessary. Remind students that they should
both be polite, The passengers should begin with Excuse
‘me, please..., and use please and thank you where
necessary. Flight attendants should address the passengers
as Sir or Madam.
Students ask and answer the questions. Go around the
class and monitor the pairs. Check the answers as a class.
If you think it necessary, students can write up the
questions and answers afler the speaking exercise or for
homework,
‘crew: all the people working on a plane, ship, ete
cabin crew: people taking care of the passengers on a
plane
Exercise 8, page 61
Before answering the questions, students look at the
information screen and comment on the information that
is there, Ask them the following questions. What do the
letters represent? (Abbreviations of airports and airlines)
Why is the information written in this way? (To save space.)
‘Students look at the information and answer the
questions.
boarding: passengers can go onto the plane
delayed: the flight is late
cancelled: the flight is not going
Tell students that they are going to hear various airport
announcements. Ask them what information they expect
to hear. Students listen and complete the missing
information. The information isin order but there are
some extra announcements.9 WINDOW SEAT OR AISLE?
See tapescript (students’ book page 138).
Workbook homework: exercise 5, page 38.
Exercise 9, page 61
[Ask students what information they like to know before
they go to a new place. Where do you find this
information? Is it necessary to know a lot about a place
before you get there? Briefly ask what advice or
information would be useful for someone visiting their
town / country, What do visitors definitely need 10 know
before they come? IF necessary brainstorm some categories
for students to discuss, eg. safety, things to bring, clothes
to wear, places to avoid, ete
Give students enough time to discuss the advice and
information that they think is necessary, following the
points given. When writing their leaflets, they should use
a variety of modal verbs of obligation, Compare the
leaflets, including the information and the presentation,
How can they be improved?
Extra Activity
1 Extend the exercise by asking students to find
information on the internet or from the local
tourist board which they can adapt for their leaflet.
Does the tourist office have a special advice |
information leaflet? Students bring the informa
they find to class and share it with their group
before preparing their leaflet
2. This writing exercise can be added to their travel
guide projects.
Exercise 10, page 62
Before listening to David Torra, ask students about the
training of cabin crew. What do you think they have to
learn? Do you think the training is easy? What skills and
‘personal qualities do cabin crew need to have? Ask students
to look at the different parts of the training process and
to discuss in pairs how difficult they think each part is
and what it might involve. They then listen and tick when
each part happens.
‘See tapescript (students’ book page 138).
simulation: an activity or situation that produces
conditions which are not real but have the
appearance of being real, used especially to test
something
Exercise 11, page 62
Before listening again, students read the questions
carefully, answering some of them if they can remember
the information from the previous listening. When the
answers have been checked, students comment on the
training course in pairs: Does the training prepare cabin
‘crew for every event? Do you think that you would be ready
‘for the real job after the course? What do you think is the
‘most difficult part of the training | job?
‘mock (adj): pretend
probation period: a length of time, during which
someone who has just started a job is tested to see
‘whether they are suitable for what they are doing:
My contract has a three-month probation period.
Extra Activity
If you think that the comprehension questions are too
ficult, ask true / false questions:
1 David talks about life jackets and fire
‘extinguishers om
2A ‘mockab’ isa simulated plane where the
training takes place o
3 Regular plane travellers are invited to act
‘as passengers ®)
4. David talks about practising emergencies. (T)
5 The trainers seream and run engines to
simulate an emergency. ©)
6 David refers to the birth of a baby and burns
as examples of medical emergencies. o
7 Inthe final week the trainees learn how to
‘cook and serve meals. m
8 The probation period is three months.Exercise 12, page 63
Check that students know the meaning of duty-free and
ask them for examples of goods that can be bought duty-
free. Ask where you can buy duty-free goods: at an
airport, port, on a plane, on a ferry. Students listen and
complete the answers
Itis a good idea if students read the tapescri
pages 138-139 of the students’ book in pairs as this will
help them with the pairwork in exercise 13.
cuddly toy: a soft toy for children to cuddle (hold in
their arms), eg, a teddy bear, monkey, cat, et.
Workbook homework: exercises 7 and 8, page 39.
Different ways of saying prices in dollars:
Fifty dollars and twenty-five cents.
Fifty dollars twenty-five.
Fifiy twenty-five
Pounds and Euros can be expressed in the same way.
Exercise 13, page 63
Before doing the speaking exercise, students look at the
pictures of the various goods in the duty-free brochure,
Check that they know how to say each item. Refer
students to the tapescript on pages 138-139 of the
students’ book and ask them to underline any useful
expressions in the dialogue which they can use in their
own dialogues. Remind them of the importance of
politeness and that they should use Would you like... ?
rather than Do you want ...?
Student A turns to page 118 and looks at the instructions,
Students practise the dialogue in pairs and then change
roles.
brochure Morava, -foa! (UK), /brou fur! (US): a thin
book giving information or advertising something,
eg. holidays, furniture, books, etc.
Extra Activity
If necessary, less advanced students can follow the
tapescript on pages 138-139 of the students’ book,
adapting it where appropriate. Alternatively, they ean
do the dialogue once with the tapescript and once
without,
9 WINDOW SEAT OR AISLE?
Ask students whether they would like to be flight
attendants, bearing in mind what they have learned in this,
unit. Talk about the advantages and disadvantages of the
job. Is it a good job?
'P) Photocopiable extra, see page 86
In this exercise, students practise making appropriate
comments in response to various situations that are
described on the cards in the photocopiable section of |
this book.
Divide the class into small groups and give each group a
copy of the situations on page 86, cut up into separate
cards, Students read the situations one by one and decide
together what they would / should say in reply to each
one. Alternatively, students take it in turns to read a
situation card to themselves. They then give a suitable
reply and the other people in the group have to guess
what the situation is. The person who guesses the
situation keeps the card. Count up the number of cards
each person has at the end to see who is the winner.
‘Choose one card to demonstrate before the students do
the exercise in their groups.(10) Business or pleasure?
UNIT OBJECTIVES
Professional practice: writing faxes and emails
‘Language focus:
‘Vocabulary:
can, could, might
hotel facilities, conference
| Websites: http://travel.dk.com
| wwexplore-krakowcom
Kizhtons
Unit notes
Introduce the unit by asking students to think of reasons
why people travel. Do you know anyone who travels
regularly? What is their reason for travelling?
Exercise 1, page 64
Students look at the pictures, describe the travellers in.
‘each picture and state their reasons for travelling.
Exercise 2, page 64
‘Students continue working in pairs and discuss the needs
of each type of traveller in the pictures. Compare answers
asa class
Exercise 3, page 64
Students discuss the questions in pairs, giving reasons for
their answers. Answers may vary, Extend the exercise by
asking the following questions: Do they know anyone who
travels for business reasons? Do they enjoy it? Would they.
like a job that involved a lot of travel? In pairs, students
talk about the advantages and disavantages of business
travelling.
scheduled flight: a plane service that flies at the same
time every day, every week. These flights can be
expensive but are very reliable in general.
charter flight: a low-cost journey on a plane on which
all the places have been paid for in advance by travel
companies for their customers, These flights are often
__subject to delaysExercise 4, page 64
‘Students look at the symbols and interpret what they
represent, explaining them in their own words. Make sure
that they know the meaning of facilities (ie. the services
‘that are provided for a particular purpose at a hotel,
Ieisure centre, etc.). They may need the help of a
dictionary for some of the facilities.
Workbook homework: exercise 3, page 41
Exercise 5, page 65
The text from the webpage is detailed description of the
facilities at the Forum Hotel
‘When students read the text for the first time, ask them to
read for gist and to answer the following questions: Why
is this hotel suitable for business travellers? Is it suitable for
other types of traveilers too? This will help them to get a
general idea before they start reading in more detail
Students read the text again and choose the appropriate
titles for each paragraph,
Extra Activity
‘As an alternative reading exercise, ask students to
read the text without reading the titles and to decide
the contents of each paragraph. They choose their
‘own titles and then compare them with the
‘ones given,
Exercise 6, page 65
‘Students find the italicised words in the text and explain
in pairs what each word / expression means. If they do
not know the meaning of some words, encourage them to
‘guess the meaning from the context. Students complete
the sentences.
10 BUSINESS OR PLEASURE?
Workbook homework: exercises 1 and 2, pages 40-41
Exercise 7, page 66
In pairs, students describe the places in the pictures,
saying which places look interesting and what they could
do in each one. Students tell their partners which three
places they would most like to visit. Ask students these
extra questions to find out what they think of Cracow in
general: Does Cracow look like a good place to go on
holiday? What kind of people would enjoy going there?
Exercise 8, page 66
Tell students that they are going to hear a conversation
between a hotel receptionist and a guest. The guest would
like to go sightseeing in Cracow and asks the receptionist
for information about the city.
‘When they listen for the first time, students look at the
pictures in exercise 7 and tick the places that the
receptionist recommends.
‘See tapescript (students’ book page 139).
Exercise 9, page 66
Students read the questions carefully before listening,
again and predict some of the answers if possible
Prediction is a useful skill when doing listening tasks:
even if students do not predict the right answer, they have
given some thought to it and have an idea about what
kind of answer might be given. Sometimes answers can be
predicted by using one’s common sense.
Help students with this technique, Look at question 1 and,
brainstorm reasons why Laura might have little free time
for sightseeing, eg, She is there for a very short time. She
is very busy doing other things, ete.
Students listen and answer the questions.
ar10 BUSINESS OR PLEASURE?
Exercise 10, page 66
Students look at the tapeseript on page 139. Tell them
that there are seven expressions in the text. Students
underline the expressions and once checked, write them
‘out in their notes so that they have a good reference
Whenever they need to use them. Focus their attention on
when to use -ing or the infinitive and which expressions
are followed by a noun,
+ How about visting tae Wawel Case?
+ ccoft's worth a visit.
+ You must-see the dragon's cave: zs
+ Youshould gertheteeatly.
+ Why don't you go to Pod Baranami?
Language focus: Modal verbs: can, could
and might
Look at the explanations and examples, focussing on
form and function. Students add these expressions to
their list of suggestions and recommendations. They will
need to refer to them in exercise 12.
See grammar reference section, page 129.
Workbook homework: exercises 4 and 5, page 42,
Exercise 11, page 67
‘Students look at the pictures of Wawel Hill and read the
descriptions. They then describe the pictures in pairs. Ask
students whether they like castles and whether they would
like to visit this one, Why / why not? Students check the
names of the items in the pictures in their di
Pronunciation of objects in pictures:
castle fka:sall
cloak Iklauk!
tomb k
statue Pstsetfud
dragon tdraegon!
Ask students whether they are interested in history. When
you go on holiday do you like to visit historic places? Or do
‘you find them boring? Are you interested in the history of
where you live? Do you know much about it?
Students read the events, dates and periods carefully
before listening to the CD / cassette. Focus their attention
on the way dates and periods are expressed and the
prepositions that are used with them, Students listen to
the tour on the CD / cassette and match the events with
the dates,
de 2e3d 4b Sa se
‘The gtoup i standing In font of the aaiue of
Tadeusz Kosciuszko.
Extra Activity
‘The Public Holidays box shows all the public holidays
in Poland. You can use this box for discussion of
public holidays and to review the expression of dates.
‘Students discuss the public holidays in Poland and
compare them with public holidays in their country.
Which country has more holidays? Which ones are the
same? Which are different? Do you have any that they
do not have in Poland?
Remind students that dates are written in one way
and said in another. Blcit how dates can be said in
English:
The frst of June
June the frst
‘Sune first (US)
Workbook homework: exercise 6, page 43.
Exercise 12, page 67
Before setting up the pairs, elicit expressions for making
suggestions and recommendations from exercise 10. Put
the expressions on the board so that students can refer to
them if necessary. Tell them that they are going to do a
role-play between a hotel receptionist and a guest who
wants some advice about what do in Cracow at night.
The pairs practise the dialogue and student B decides
which recommendations to follow. Ask B students
whether they like the recommendations. Ask the class
whether they think Cracow has good nightlife. Find out
what students like to do at night when they are on
holiday. Can you recommend anywhere with good nightlife?
Does your town have good nightlife for tourists?
Extra Activity
If necessary, less advanced students can refer back to
the tapescript on page 139 when practising the
dialogue.
Your town by night
Students write suggestions and recommendations for
going out at night in their town / country, using a
variety of expressions. They can also include
information about dress code, age restrictions and
‘warnings if there are any places that tourists should
avoid at night.Exercise 13, page 68
Students look at the floor plans of the conference rooms
and compare them in pairs. They decide which plan is
more suitable for business conferences and give reasons,
for their choice, Students then scan the fax to find out
which floor plan is described. Tell students not to focus
on other details yet.
‘bangueting room: a room for a formal dinner, usually
large 3
boardroom: a room where directors of a company
have meetings
Exercise 14, page 69
Elicit what equipment is necessary for conferences. Look
‘at the pictures and describe the function of each piece of
‘equipment in pairs. Students then Took back at the fax
and match the pictures with the equipment mentioned in
the fax. Read the following paragraph which mentions the
support services, ie. extra services. In pairs, students
answer the two questions, explaining why the services are
essential or not.
Professional practice: Faxes and emails
This exercise focuses on the language and style of faxes
and emails, which can be written in the same way. Ask
students about the advantages of these forms of
correspondence compared to letters. (They arrive much
‘more quickly and they’te not likely to get lost on the way.)
Tell students that they can be formal or informal
depending on the relationship between writer and reader.
In this case itis a formal fax. They need to be well
organised and easy to read and the language and layout
used are very specific. Students complete the phrases,
using the fax on page 68 for reference. Elicit when to use
Yours sincerely (after Dear Mr | Mrs! Ms ...) ot Yours
‘faithfully (alter Dear Sir J Madam). Refer students to the
writing bank (students’ book pages 111-112).
10 BUSINESS OR PLEASURE?
Exercise 15, page 69
Look at exercise 15 as a class. In pairs / small groups,
students make a floor plan (or use one of the plans in
exercise 13) and decide which technical equipment and
support services they want to offer (they can include all
‘those mentioned before or choose the most essential)
Students write their own faxes in groups or pairs, using
the information given and the facilities they have chosen,
‘They should organise their fax in the appropriate format,
using the model on page 68 for reference. Pairs / groups
can then write their faxes on suitable writing paper.
Extra Activity
Less advanced students can use one of the floor plans
in exercise 13 and adapt the fax from Katarzyna
Zarek as appropriate
Workbook homework: exercises 7 and 8, page 43
IP) Photocopiable extra, page 87
This role-play involves cients looking for a venue fora
business conference and two hotel representatives
promoting their conference rooms as possible conference
‘venues. The activity practises conference vocabulary and
provides speaking practice.
Divide the class into groups of four, consisting of two
hotel reps and two business managers. Give each student
a role card from page 87. The reps read what conference
facilities their hotels can offer and the managers read
‘about their company and what facilites they require for
their conferences.
‘Tell students that the reps have to promote their hotel as
well as they can, with the aim being for the managers to
choose their hotel as the conference venue rather than the
other hotel. The managers choose the venue which they
think will be more suitable, taking into account the
facilities on offer and the way the rep dealt with them,
Within the groups of four, each manager speaks to each
rep before deciding which venue they prefer. The
‘managers tell the reps what kind of venue they are
looking for and what facilities they need, The reps tell the
‘managers what they can offer, including any optional
extras,
At the end of the activity compare choices as a class. The
‘managers explain the reasons why they chose one venue
as opposed to the other.Consolidation 2
Unit notes
‘The first two pages (exercises 1-6) revise and check the
‘main grammar and vocabulary from units 6-10. The
second spread (exercises 7-12) practises the skills from
these units and students practise translating from English
into their mother tongue. Exercises 1-3 can be set for
homework, used as a test in class or done in pairs in clas.
Exercise 1, page 70
Before looking at the exercise, elicit advice phrases and a
sentence with each one to check that students know how
to use them, Look at the advice phrases in exercise 1 and
elicit a sentence with any phrases that were not elicited
before. Students complete the exercise with the phrases.
‘They should use each phrase once. Refer students to the
language focus on page 48 and page 128 of the grammar
reference.
Exercise 2, page 70
Elicit the different uses of the past simple and present
perfect. Ask students a few comprehension questions so
that they read the whole text first.
1 Where are Yukio and his friends travelling?
2 Where are they stopping on the way home?
3. Who does Yukio know in Paris?
Students then complete the exercise with the correct forms
of the verbs in brackets. Refer students to the language
focus on pages 26 (past simple) and 43 (present perfect)
and to pages 126-127 of the grammar reference.
Exercise 3, page 71
Before students work in pairs, elicit the full questions. If
some students have not been to a foreign country, they
can talk about different places they have been to in their
‘own country.
50
Exercise 4, page 71
Students label the countries in pairs and think of one or
two attractions for each country. Compare answers as a
class. Ask students which of these countries they would
‘most like to visit and why.
Exercise 5, page 71
Students plan their trips individually, recording the details
on the form. They can do this for homework or in class.
As they plan their itinerary, they should think carefully
about the order in which they visit the countries and why
they want to spend longer in one country than another, so
that they can explain their reasons when they discuss their
trips with other students.
Exercise 6, page 71
Students work in groups of six to talk about their plans
‘The purpose of this exercise is for students to find out
where other students will be on certain days in order to
see whether they will be able to meet up together. As this
isa speaking exercise, make sure that students do not just
read other students’ itineraries, but ask each other
questions, eg. Where will you be on Sunday 18 May? Will
anyone be in Paris on Tuesday 20 May?
Exercise 7, page 72
Students look at the different jobs and, in pairs, discuss
‘what each person’s job involves. They should then sean
the advertisements and match them with the jobs,
underlining where they find their answers. Ask students
‘whether the advertisements make the jobs sound
attractive. Why?Exercise 8, page 72
Students discuss the jobs in pairs to find out which one(s)
they would most like to do and why. They can also discuss
which one(s) they would least like to do, They can then
discuss their preferences as a class to see which jobs are
most / least popular.
Exercise 9, page 73
In this exercise, students adapt their CVs and write
covering letters in application for the jobs advertised in
exercise 7. It is best to set this exercise for homework; tell
students to refer to the professional practice boxes and
writing bank for help. Refer them to the professional
practice boxes on pages 44 (CVs) and 45 (covering letters)
and to pages 108 (CVs) and 109 (covering letters) of the
writing bank,
Exercise 10, page 73
Before students translate the questions, ask them whether
these questions are standard for interviews in their
country. Ave the same structures used? If not, how are they
different? Are the questions usually so formal or are they
‘more direct? Refer students to the professional practice
box and read the tips as a class. Discuss why these points
are important.
Students translate the questions in pairs, making sure that
the translations sound natural and are not translated
word for word. Compare translations as a class and
discuss the differences between them. Which translations
are the most suitable and why? Are there any set phrases in
their language which they can substitute for the English
Phrases?
Professional practice: Translation
Make sure that students understand the meaning of
register. (Ibis the words, style and language used by
speakers and writers depending on the situation they find
themselves; it may be formal, semi-formal, etc.) Its very
important to use the appropriate register in both spoken
and written language, otherwise you may sound offensive,
‘The appropriate register for any given situation may vary
from one language to another.
Also point out that the English language uses a lot of,
polite structures (eg. modal verbs such as can, could,
tc.) so when they make their translations they should
decide whether the same politeness is appropriate in their
language.
|
CONSOLIDATION 2
ise 11, page 73
In this exercise, students prepare interviews for the jobs
applied for in exercise 9. Students exchange their CVs and
applications with their partners. Give them plenty of time
to prepare the interviews, following the instructions on
page 73. This preparation can be done in class of at home,
Refer them to exercise 17 on page 4 for help with the
questions.
Extra Activity
If you think students will find it difficult to prepare
‘the interviews individually, they can do it in small
groups. Each group exchanges the job applications
and CVs prepared in exercise 9 with a different group.
‘They then prepare the interviews for the students in
the other group following the instructions given in
exercise 10, before dividing into pairs for exercise 11
Exercise 12, page 73
Before students start the interviews, refer them to page
116, which gives tips for applicants, and give them time to
read through the points. Students practise interviews in
pairs before performing them in front of the class.
tis a good idea to record the interviews on cassette or
video so that the recordings can be used to give feedback
on language and appropriacy of manner.
5111,
Nan ea NL)
Professional practice: selling tours, confirming
bookings, writing faxes
present tenses as future
‘geographical features, excursions
Language foct
Vocabulai
Fact File
Dorling Kindersley Eyewitness Travel Guide New
Zealand
Websites:
http:/travel.dk.com
www:travel-library.com/pacificinew_zealand (This site
has a lot of information about adventure holidays in
‘New Zealand, including interesting ‘travelogues’ in
which people describe ther trips there.)
www.nzholidays.co.nz (This site also has information
about adventure holidays)
Introduce the unit by asking students whether they know
anything about New Zealand. Tell them that a lot of
tourists go to New Zealand because of its greatly varied
landscape and the large number of outdoor activities
available, Ask them whether they can remember any of
the adventure activities from unit 7. Ask them whether
they can think of any more adventure sports related to
mountains, rivers and the sky.
Exercise 1, page 74
Students look at the pictures of New Zealand and
describe them in pairs. Would you like to visit this country?
What attracts you? What do you think you could do there?
In pairs, students talk about the various activities that
they think people can do there on holiday. They then
discuss what activities are associated with each
‘geographical feature. These words can be difficult to
pronounce, so help students with the pronunciation (see
below).
52.
The great outdoors
Suggested answers:
+ mountains: rock climbing, hiking, camping,
abseiling, mountain biking
+ rivers; canoeing, rafting, kayaking, fishing
+ beaches: surfing, windsurfing, scuba diving,
snorkelling, waterskiing, swimming
+ Takes: fishing, sailing, power boating, windsurfing,
‘waterskiing, jet skiing, swimming
+ deserts: hiking, hot-air ballooning, 4x4 tours,
‘eamping, camel treks
+ rainforests: wildlife spotting, hiking
+ glaciers: skiing, snowboarding, snowmobiling
Pronunciation:
‘mountain Jmavnténfmaontn/
river frwahor!
lake fark!
beach foxt{/
desert tezatt-ort!
rainforest fremfor'st/
slacier fglusiolgletfor/
‘Ask students whether any of these geographical features
‘occur anywhere in their country ~ and if so, where?
Exercise 2, page 74
Read the true / false statements. Can students answer any
questions before reading the text? Students read the text
‘on page 75 and answer the questions. Make sure that they
underline the text where they find the answer and correct
any false statements.
1 F Git is east of Australia) 2 F (the population is
smaller) 3T 4 F (Wellington is the capital) 5T
6T 77 8F (there are thirteen)
Travel guide project
Putting your country on the map
Based on the map and description of New Zealand,
students draw or find a map of their own country and
write a description of its location and geographical
features.Exercise 3, page 75
Tell students that they are going to hear a conversation
between a tourist information officer and a tourist in New
Zealand, Before they listen, ask them whether there is
‘anything that they would like to know about New
Zealand, What would you ask the information officer if you
were the tourist? Students listen and answer the questions,
See tapescript (students’ book page 139).
2 There e sheep that =
3 Tours to the fjords and glaciers.
Extra Activity
To simplify the listening exercise, give students a
choice of answers, Listen and choose the correct
answer.
1 Fox Glacier / Mount Tasman / Doubtful Sound
Mount Ruapebu / Tongariro National Park
2 There are a lot more men than women. J There are
‘more sheep than people. / More people live in the
‘country than in the city
3 Tours to: the fjords and gla
and waterfalls
fers / voleanoes J lakes
Exercise 4, page 75
Tell students that they are going to work in pairs. Student
B works in the local tourist office, A is a tourist. Student
Bis going to sell a tour to student A and needs to do the
{job wel if the tourist isto buy their tour. Refer students
to the professional practice box before they start their
preparation. The phrases will help group B to sell
their tour,
Put students into A groups and B groups before they
‘work in pairs so that they can prepare their information
and questions together. Look on pages 119 and 123 for
instructions. Group B students prepare the information
together. If they are not sure of some facts or locations,
they can invent them. Group A students prepare their
questions. If necessary, they can refer to the tapescript
‘between the tourist and the tourist officer on page 139 of
the students’ book to help them with the type of
questions they could ask.
‘Students work in A / B pairs and practise their dialogues,
including an appropriate beginning and ending, e.g.
B: Good morning. Can I help you?
A: Yes, please, I would like ..
When they have completed the dialogues, ask group A
whether they were given useful information and whether
they were treated well by the tourist officer, Would you
buy the tour?
11 THE GREAT OUTDOORS
Exercise 5, page 76
‘Tell students that they are going to hear someone making
some changes to their tour booking. Look at the
information on the booking form. This is the original
booking that Mr Gould made with the travel company.
Before listening to the CD / cassette, students predict
what changes he may want to make, eg. number of
people, number of rooms, ete. This prediction will help
students focus on the relevant information when listening
to the dialogue. Students then listen and make the
changes, Students ean underline the changes the first time
they listen and write the details during the second
listening.
See tapescript (students’ book pages 139-140).
ax: passengers
Exercise 6, page 76
‘Students read the questions before listening again.
AV iey ve Slayiig an extra day in Queenstc 2
2 Flying to Auckland and then home to Scotland,
3 {tis generally very punctual.
Extra Activity
‘Simplify the listening exercise by asking true / false
questions:
1 They're staying an extra day in Christchurch. (F)
2 They're flying to Auckland before flying home. (T)
3 Ik isnot always reliable. )
Language focus: Present tenses as future
Read the explanations and examples, highlighting the
different uses according to whether we are referring to
timetables and schedules or to future plans and personal
‘arrangements.
See grammar reference section (students’ book page 129).
Exercise 7, page 77
Students complete the sentences alone or in pairs. Tell
them to take care with the third person singular in the
present simple and with the question form in both tenses.
{Saris 2 're taking 3 does the Edinburgh train leave
4 re going on 5 does the hotel close 6 starts, doesn't
finish 7 are you coming 8 is she doing11 THE GREAT OUTDOORS
Exercise 8, page 77
Students look at Mr Gould’s postcard and describe the
picture briefly. Before they complete the text on the back
of the postcard, set some comprehension questions so
that students read through the whole text first. When does
their holiday finish? How long is heir flight? Is their flight
direct from New Zealand to Scotland? Who willbe atthe
‘airport to meet them?
Students complete the postcard with the appropriate
tenses,
Workbook homework: exercise 6, pages 46-47.
Extra Activity
Bring in some postcards, or pictures from magazines,
of a variety of holiday locations. Students write
postcards to each other from the places in their
pictures. They should include the following
information: Where are they? How long are they
staying? When are they leaving? What are their plans
‘for the remaining days? Details of their flight home.
Exercise 9, page 77
Students work in groups to find out about each other's
plans. They should write their own plans before asking
about each other's, They can invent information if they
‘want to make it more interesting. Before they ask each
other, elicit the question What are you doing today?.
Students should reply in the present continuous and give
complete answers. When they have information about the
‘other students in their group, students report each other's
plans to another group. In the new group, students decide
whose plans and arrangements are the most interesting.
Extra Activity
Check that students know when a preposition is
necessary and which one to use with each time
expression.
+ today / tomorrow
+ at the weekend (UK) / om the weekend (US)
this weekend
for your next holiday
‘on Tuesday
in May
in the afternoon
Exercise 10, page 78
Students look at the pictures and describe what is
happening in each one. Ask them which of these activities
they would like to do. Have you done any of them? How
would you feel in each situation? Can you be done in your
‘country? Are they dangerous? Why do people do these kinds
of activities? Students then match the pictures with the
types of excursions.
Workbook homework: exercises 4 and 5, pages 45-46.
Exercise 11, page 78
Pat students into A./ B pairs to complete the information
about the activities. Tell student A to turn to page 124.
Students look at the information given and at the gaps.
Elicit the questions that they need to ask each other in
order to complete the missing information, e.g. How long
does ... last? How much does ... cost? What are the
departure times for ...? Which activity lasts for two hours
and costs 8125?
Students check the information by comparing charts.
Discuss the information briefly, eg. Which activity would
‘you like to do? Is it expensive? Is enough time given for the
activites?
Exercise 12, page 78
Students work in groups of four using the information on
the page. Each group decides which activities they think
are most enjoyable for a group of young people and what
combination of activities would make an exciting and
ed itinerary. They then plan their itineraries and
present them to the rest of their class
Workbook homework: exercises I and 2, pages 44-45.
Professional practice: Confirming and
checking
Read the information in the professional practice box as a
class, emphasising the four points. Ask students why each
point is important. Why is it so important to check certain
information? (Suggested answer: it is easy to make
mistakes with numbers and spelling, especially over the
phone.)
Exercise 13, page 79
Briefly review the letters of the alphabet, especially the
letters that are easily confused by your students. Tell
students that they ate going to hear five short dialogues in
which numbers and names are being checked.Students listen and complete the missing information.
Repeat as necessary. Students compare answers before
checking as a class. Check students’ spelling as they read
out their answers.
See tapescript (students’ book page 140).
14, page 79
Students match the questions and answers individually
and check with the CD / cassette. They then take it in
turns to ask and answer the questions. Encourage
students to give the answers ata reasonable speed: not too
fast for the listener to write down and not so slow as to
sound inefficient.
Extra Activity
Put students into A /'B pairs. Either students dictate
their own information to their partner, or student A
sits with his / her back to the board, student B facing
the board. Student A needs a pen and paper. Write a
combination of numbers and letters on the board (see
below). Student B dictates what you have written and
student A writes it down, Check answers. Change
over so that A can now see the board and dictates to
student B. If your students like a bit of competition,
‘make it into a race and see which pair finishes firs.
‘NB The answers must be correct, so both speed and
accuracy are necessary.
Student B dictates:
1656 879 302
G-AMLEY
julia [email protected]
XV80560311
3ist January 1965
Student A dictates:
722.950 0495
PLER-CE
[email protected]
Y37990521
12th May 1975
Exercise 15, page 79
Tell students that they are going to prepare a dialogue
between a travel agent and a customer who wants to
change his / her booking. It is a good idea to refer back to
the tapescript on pages 139-140 of the students’ book to
remind students of useful expressions that they can use in.
11 THE GREAT OUTDOORS
their dialogues. Student A (travel agent) turns to page 119
and student B (customer) turns to page 123.
Give students time to read their instructions and to plan
what they want to say before they start. Blicit some
expressions that they can use in their dialogues, e.g.
Travel agent:
How can I help you?
Do you have your confirmation form with you, sir | madam?
Just let me check.
Tl just confirm those changes.
Tl send you a fax to confirm those changes:
That's now confirmed.
I'll make that change for you
Customer:
I need 10 make some changes to my booking
We'd prefer 10
And another thing
Make sure that student A knows that he / she needs to
‘make the necessary changes to the booking form.
Extra Activity
The travel agents can prepare their questions together
while the customers prepare what they want to say
before you set up the A'/ B pairs.
Exercise 16, page 79
Students practise writing a fax / email to confirm the
changes made to the booking in exercise 15. Student A
and student B write the fax together in class or
individually for homework. To help them write their
faxes / emails, refer students to pages 111 and 112 of the
bank. If you set this for homework, ask students
to send it to the schoof's email address if possible.
Workbook homework: exercise 7, page 47.
Extra Activity
‘Ask students whether they would recommend New
Zealand as a holiday destination, Who would you
recommend to g0 there and which places | activities
would you recommend?D
ele ean ty
Professional practice: selling optional extras, giving
directions, replying to emails
siving instructions, the passive
ski equipment, entertainment
Language focus:
Vocabulary:
Fact File =
hitp:/ftravel.dk.com
www.skinet.com
Unit notes
Introduce the theme of winter holidays by asking students
whether they have ever been skiing. If so, did you enjoy it?
Would you recommend it? What advice would you give to
‘first-time skiers? If not, would you like to try it? Why I why
not? Do you think it would be easy?
Exercise 1, page 80
Ask students to look at the picture in pairs and to
describe what the people are doing. If necessary, explain
the difference between downhill and cross-country skiing.
Brainstorm other winter sports such as skating,
snowmobiling, tobogganing, curling, ice hockey,
snowboarding, etc., and ask students which of these
activities they would prefer to do.
Exercise 2, page 80
Students match the pictures with the words and describe
each item. Ask them what the purpose of each item is,
I chairlift 2 helmet J goggles 4 gloves S bindings
6 skis 7 ski pass 8 snowboard 9 cable car 10 poles
11 boots 12 ski jacket 13 drag life
Workbook homework: exercise 4, page 49.
Exercise 3, page 80
Before playing the CD / cassette, look at the ski resort
Jobs in the vocabulary box. Ask students what they think
each job involves. Teil them that they are going to hear
five short conversations at a ski resort. They have to listen
and decide who is speaking in each extract. Students
listen and match the speakers with the jobs. Ask them
Winter holidays
what clues helped them choose their answers. They then
‘comment on which of these jobs they would like to do.
See tapescript (coursebook page 140),
1 ski hire shop assistant 2.chairlift attendant 3 ski
instructor 4 resort representative (rep) 5 cafeteria
stall
Exercise 4, page 80
Students read the questions carefully before listening
again. In pairs, they try to answer some of the questions
either by predicting the answers or by remembering any
information from the previous listening. They then listen
again and answer the questions.
1 boots, skis, poles, bindings 2 lower the safety bar
3 turn left 4 in the hotel lounge $ sandwiches and
drinks
Workbook homework: exercises 1 and 2, pages 48-49,
Language focus: Giving instructions
Before referring to the language focus, ask students to
Jook at the tapescript on page 140 of the students’ book.
Tell them that speakers 1, 2 and 3 are all giving
instructions to skiers. Elicit speaker 1s instruction, ie. Go
over there, Then elicit the instructions that the other two
speakers give. Ask students to underline these
instructions
‘Write down examples on the board and elicit which verb
form is used when giving instructions (the imperative).
Refer students to the language focus to check their
answer.
See grammar reference section (students’ book page 130),
Workbook homework: exercise 7, page 51
Exercise 5, page 81
Tell students that the imperative is also used for giving
directions. Students look at the directions in the box and
‘match them to the pictures showing different directions.
1 go straight on 2 go downstairs 3 go right 4 g0
upstairs 5 go left
Exercise 6, page 81
Look at the floor plan of the ski lodge at the bottom of
the page and check that students know the names of the
different places shown. Tell students that they are going topractise asking for and
‘can ask for directions p
Excuse me, could you tell me the way to
Could you tell me how to get t0...?
Where is the ..., please?
Put students into A//B pairs. Check left and right before
they start; many people confuse the two. Student A turns
to page 120 and asks for directions to each place. They
then change roles. Check directions as a class.
lounge: a comfortable public room in a hotel with
armchairs and sofas. There is often a TV there
locker room: a room in a hotel, sports building,
school, ete. where people change their clothes and.
leave them in small lockable cupboards (lockers)
3 rep: abbreviation for representative
Exercise 7, page 82
Ask students about sport in their country in general:
Which sports are the most popular? Is there a national
sport? Are you interested in sport?
Elicit special sporting events around the world, eg. the
‘Olympic Games, Football World Cup, Wimbledon
Championships, ete. Have any events like these taken place
in your country? If so, students discuss in pairs what
preparations are / were made. If not, they discuss in pairs,
‘what preparations need to be made for such events.
Exercise 8, page 82
‘Tell students that they are going to read an article ubout
the 2002 Winter Olympics in Salt Lake City. First ask
students whether they watched the event on TY, Before
they read the webpage, point out that it was written before
the Salt Lake games started
Read the three titles and elicit what information they
would expect to read in an article with these titles. Tell
students to skim-read the text. They only need to know
the general contents to find the most suitable title
Students should give reasons for their choice of title, If
they do not agree with each other, discuss as a class which
title is most suitable and why.
12 WINTER HOLIDAYS
NB The article comes from a US website so some of the
‘vocabulary is US English. Tell students that they need to
be aware that although the same language is spoken in
these countries, there are some differences between US
and UK English. See the vocabulary box on page 82 of
the coursebook,
condominium (US): a building containing several
apartments / one of the apartments in this building.
‘Usually abbreviated to condo.
sponsor: a person or company that helps finance the
organisation of an event in exchange for the right to
advertise at the event
Todging: a place to stay
Exercise 9, page 82
Students read the text again to answer the true / false
questions, underlining where they find their answers in the
text. Are you surprised by any of the information in the
article?
Choose one passive sentence from the text and write it on
the board. Ask students which structure is used. How is it
constructed? When is it used? Check the language focus
box for answers and refer to the grammar reference
section on page 130 of the coursebook.
Workbook homework: exercises 5 and 6, page 50.
Exercise 10, page 83
Before completing the text with the passive, ask
‘comprehension questions so that students read through
the whole text first:
1 What is SHMS? (Swiss Hotel Management School)
2. Whereis it? (Montreux)
3 How many languages are spoken in Switzerland?
(Three)
4 Is hotel management training new to Switzerland? (No,
it has ‘a long and reputable history for management
training’),12 WINTER HOLIDAYS
‘Ask them whether they would like to go to this school
Why I why not?
Elicit construction of the passive in the present and past.
Write on the board,
Present: is / are + past participle
Past: was / were + past participle
Students complete the text individually or in pairs.
Exercise 11, page 83
‘Write the two phonetic symbols on the board. Ask
whether students know which sounds they represent. If
they do, elicit a word with each sound; if not, write the
below /0 / and think below / @/. Play the CD / cassette.
Students listen and repeat to make sure they can hear and
produce both sounds. They then listen and decide which
sound is in each of the words in the box. Check and then
sten and repeat each sound,
Extra Activity
Explain to students that both sounds are produced
with the same mouth shape but /9/ is voiced, whereas
/6! is not. Students should be able to feel the vibration
in their throats with the voiced /&/ sound.
Write this sentence on the board:
This is the thirty-fifth weather change this month.
Students underline all the th sounds and practise
saying the sentence, To make it more fun, see who can
say it the fastest without making any mistakes.
Workbook homework: exercise 8, page 51.
Exercise 12, page 83
‘Students work in groups of four to plan their Olympic
Games. They should make their plans and give reasons
for their choices of location, transport, ete. Dicuss ideas
as a class and decide together which ideas are the most
suitable,
Extra Activity
When a country decides to bid to host the Olympic
Games, various cities usually compete to become the
country’s official bid. Put students into groups and
ive each group a city in their country. Each group
then has to draw up a plan for hosting the Olympic
Games in that city, then present it to the class,
‘Students should review the professional practice
advice on page 56 of the students’ book to help them
with their presentations. The best presentation is
adopted as the country’s official bid for the next
Olympics. Depending on the country, students choose
to bid for either the summer or winter Olympics.
Exercise 13, page 84
In pairs, students discuss the possible entertainment and
Activities on a skiing holiday. Think about day- and night-
time activities for different age groups (children,
teenagers, adults), Students share their ideas with the rest
of the class and decide which ideas would be most.
popular for holidaymakers.
Exercise 14, page 84
Students look at the entertainment vocabulary first before
reading the definitions. Let them give their own
definitions for words that they already know. It is good
for students to practise using their own words to explain
what something means before they see a dictionary
definition, Then ask them to match the words with the
definitions and check their answers,
Pronunciation
exhibition lekstbxfon the his silent
quiz Nhwrel
live Naw! band ‘live’ is an adjective here and is
Pronounced differently from the verb to live ivi