GIS MANAGEMENT INSTITUTE®

GIS CAPABILITY MATURITY MODEL

SEPTEMBER 2013

Introduction
The URISA GIS Capability Maturity Model is a key component of the GIS Management Institute®. Its primary purpose is to provide a theoretical model of a capable and mature
enterprise GIS operation within a designated organization.
Many entities – primarily government agencies, but increasingly also private business and industry – utilize an enterprise geographic information system (GIS) to enhance the
effectiveness of their operations and to provide a financial return on investment. URISA – the Urban and Regional Information Systems Association – has been at the forefront
of the development of government and business applications of GIS for almost 50 years. Many new government and business services are only possible because of the use of
geospatial technology. Recently, studies have shown that GIS use can also deliver significant return on investment (ROI) for agencies that deploy geospatial technology. Annual
ROI rates of 10:1 or more have been documented.
But within the field of GIS management key questions remain. What are the characteristics of a capable enterprise GIS? What are the characteristics of a well-managed
enterprise GIS? The URISA GIS Capability Maturity Model is designed to provide a framework for addressing these questions.
Intended uses:
The URISA GIS Capability Maturity Model will serve the GIS community as a stand-alone document to define the framework for an effective enterprise GIS. The Model was
developed initially with a focus on local government agencies (cities, counties, regional agencies, and other similar entities) but it is intended for future use by any enterprise
GIS. The initial local agency design is because of URISA’s primary focus on this community amongst its active membership. As a stand-alone document, the Model will facilitate
discussion amongst GIS managers and the decision makers who deploy and fund GIS about the appropriate components of a capable enterprise GIS and the characteristics of a
well-managed GIS that maximizes effectiveness and ROI from a given level of investment.
The URISA GIS Capability Maturity Model will be used within the GIS Management Institute (GMI) to provide unifying cohesion to other products and services (refer to attached
Diagram A). These will include:
 The GMI will identify individual components of the GIS Capability Maturity Model that require further research or clarification to provide effective guidance to GIS
managers. It is anticipated that these individual Model components will be assigned to the GMI Professional Practices Division, URISA Labs program, to develop
individual GIS management professional practices standards or GIS management best practices.
 The cumulative body of standards and best practices will form the GMI GIS Management Body of Knowledge (GMBOK). Each individual best practice or standard will
clarify the characteristics of a capable or mature GIS, as outlined within the model. It is anticipated that the GMBOK will be comprised of 25-40 individual best practices
documents.
 The URISA GIS Capability Maturity Model will also provide the framework for assessing and accrediting local agency enterprise GIS operations. This will be a key service
provided to the global GIS community by the GMI Accreditation Division. Enterprise GIS assessments will be facilitated by the detailed descriptions of best practices
within the GMBOK.
 Each best practice within the GMBOK (and through them the URISA GIS Capability Maturity Model framework) will also identify the learning objectives for an advanced
educational program focused on enterprise GIS management. The GMI Accreditation Division will use this framework and detail for a program to accredit technical,
college, and university GIS management educational programs.

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 The URISA GIS Capability Maturity Model was developed and will be maintained in coordination with the URISA Geospatial Management Competency Model (GMCM).
The URISA GIS Capability Maturity Model, the GMCM, and the GMBOK provide a framework for the GMI Certification Division to develop the components of a program
to certify the competence of professional GIS managers. It is anticipated that these components will be used by the GIS Certification Institute to administer a future
GIS Manager certification program.
 The URISA GIS Capability Maturity Model and the GMBOK will also identify learning objectives, educational requirements, and curriculum needs for effective
professional GIS managers. The GMI Professional Practices Division will develop a comprehensive framework of GIS management educational requirements, along with
recommendations for sources of such content, or where lacking, for development of URISA workshops, seminars, webinars, and other educational content. The Model
and the GMBOK will allow the Professional Practices Division to develop a comprehensive URISA educational approach that focuses on meeting the educational needs of
GIS managers. These requirements will be handed off to the URISA International Education Division for development of final content and its delivery via workshops, the
URISA University, and the URISA GIS Leadership Academy.

Development Process
The original GIS Capability Maturity Model was developed in 2009 by Greg Babinski. It was administered that year on a self-assessment basis to city and county GIS operations
within Washington State. The model and the results of the self-assessments were presented at a number of GIS Conferences in Washington, Oregon, and at the URISA Annual
Conference in 2010. In 2010 the Model was adopted as a URISA initiative. The first major review of the Model occurred in May 2011, during the 2011 Washington GIS
Conference in Lynnwood, Washington. At that event a task force of Washington and Oregon State GIS managers conducted a comprehensive day long review of the Model,
along with development of the ‘Strawman Draft’ of the URISA Geospatial Management Competency Model (GMCM). Development of the GMCM was deemed critical to complete
a revision to the Model, because of the connection between professional GIS management practices and the management of an enterprise GIS operation.
In July 2012 URISA announced development of the GIS Management Institute®, with both the GIS Capability Maturity Model and the Geospatial Management Competency Model
as key components of this new program. In November 2012 the URISA GMI Committee began a comprehensive review and revision of the GIS Capability Maturity Model which
culminated in February 2013. The GMI Committee then approved the following public peer review process:
 Final internal GMI Committee review and comment period of this draft. Publication of the GISCMM for public review and comments was approved during the March 26,
2013 meeting of the GMI Committee.
 External public review period on the URISA website between April and June 2013, with extensive outreach to the GIS management community.
 Revised draft based on public review comments circulated for consensus agreement by the GMI Committee during July and August 2013.
 Publication of this final approved version.
Members of the 2011 Washington GIS Managers Taskforce and of the 2012-2013 GMI Review Committee are listed below.

Background
GIS development life cycle:
GIS development typically starts as an idea and progresses towards full maturity. However, the reality of enterprise GIS operations is that development is limited by available
funds. Often GIS starts as a capital project with the system designed to create the ‘best GIS possible’ with the funds at hand. This development scenario leads to frequent
compromise and deferral of many aspects of ideal GIS development in order to ‘go operational’ quickly and start delivering value for the agency’s investment. Even if a GIS
implementation project is completed successfully, it does not mean that an agency has a mature GIS, or even a cost-effective GIS operation.
GIS professional staff often know that their operation could benefit from enhancement and refinement but funds, staff, or time for further development are very difficult to come
by. Enhancements are often developed as part of GIS operations, but rarely on a systematic basis with a desired end state in mind.
What is a ‘Capability Maturity Model?
A ‘Capability Maturity Model’ is defined as a tool to assess an organization’s ability to accomplish a defined task or set of tasks. Typically a numeric rating system is used for a
high-level comparison and analysis purposes. The concept of a capability maturity model originated with the Software Engineering Institute (SEI) as a means of assessing the
capability of software contractors to complete large software design and development projects successfully. SEI published ‘Managing the Software Process’ in 1989 and
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continues to refine the software capability maturity model. The Software CMM is ‘process focused’ in that it is based on how an organization performs the individual processes
that are involved in software design and development.
Since the development of the SEI CMM, the capability maturity model concept has been applied in other areas, including:
 System engineering
 Project management
 Risk management
 Information technology services
The typical capability maturity model is based on an assessment of the subject organization’s maturity level based on the characteristics of the organization’s approach to
individual defined processes. These processes are usually defined as:
 Level 1 – Ad hoc (chaotic) processes - typically in reaction to a need to get something done.
 Level 2 – Repeatable processes – typically based on recalling and repeating how the process was done the last time.
 Level 3 – Defined process – the process is written down (documented) and serves to guide consistent performance within the organization.
 Level 4 – Managed process – the documented process is measured when performed and the measurements are compiled for analysis. Changing system conditions are
managed by adapting the defined process to meet the conditions.
 Level 5 – Optimized processes – The defined and managed process is improved on an on-going basis by institutionalized process improvement planning and
implementation. Optimization may be tied to quantified performance goals.
The GIS Management Institute® chose to adopt the SEI maturity model assessment rating system for the Execution Ability portion of the GIS Capability Maturity Model.
GIS Maturity Assessments
In 2001 Gaudet, Annulis, and Carr published the ‘Workforce Development Model for Geospatial Technology.’ Although not an organizational maturity or capability assessment, it
does provide a systematic approach to defining the core job functions (defined as roles) of a GIS organization and the competencies associated with each of the functions.
In 2007 the States of Georgia and Texas began collaborative development of a State GIS Maturity Assessment. This assessment focuses on a number of typical state GIS
program and project related components. These components fall into seven broad categories:
 Geospatial Coordination and Collaboration
 Geospatial Data Development
 GIS Resource Discovery and Access
 Statewide Partnership Programs
 Participation in Pertinent National Partnership Programs and Initiatives
 Geospatial Polices, Standards, Guidelines, and Best Practices
 Training, Education, and Professional Networking Activities
Within these seven categories, state GIS organizations assess their development in 56 specific detailed characteristics based on their current implementation of each
characteristic:
1.00 pt – Fully Implemented
0.75 pt. – In progress with full resources available to complete implementation
0.50 pt. – In progress with partial resources available for implementation
0.25 pt. – Planned – with resources assigned
0.00 pt. – Not planned with no resources assigned
Because the State GIS Maturity Assessment seems focused on the typical coordination function of many state’s GIS, it seem unsuitable for municipal, county, and other agency
types of GIS with an enterprise operations focus and business end-user responsibilities.

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The GIS Management Institute® chose to adopt a modified form of GIS Maturity Assessment rating system for the Enabling Capability portion of the GIS Capability Maturity
Model:
[ ] 1.00 Fully implemented
[ ] 0.80 In progress with full resources available to achieve the capability
[ ] 0.60 In progress but with only partial resources available to achieve the capability
[ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not Applicable (This is a non-numeric response that requires an explanation of why this component should not be considered in assessing the operation.)
Why develop an Enterprise GIS Capability Maturity Model?
GIS in an enterprise environment is a highly complex system. Indeed, many of the processes that have had the CMM approach applied to them in the past are themselves
interdependent components of an enterprise GIS. Because of this complexity, it seems useful to think about the ideal capability of an enterprise GIS operation in theoretical
terms and then analyze and measure individual GIS operations against this theoretical ideal state.
The purpose of this proposed model is to provide a means for any enterprise GIS operation to gauge its maturity against a variety of standards and/or measures, including:
 A theoretical ideal end state of GIS organizational development
 The maturity level of other peer GIS organizations, either individually or in aggregate
 The maturity level of the subject organization over time
 The maturity level of the organization against an agreed target state (perhaps set by organizational policy, budget limitations, etc.)
What is meant by ‘maturity’ in relation to enterprise GIS operations?
Maturity for the proposed model indicates progression of an organization towards GIS capability that maximizes the potential for the use of state of the art GIS technology,
commonly recognized quality data, and organizational best practices appropriate for agency business use. The URISA GIS Capability Maturity Model assumes two broad areas of
GIS operational development: enabling capability and execution ability.
To clarify, maturity does not indicate old age. Maturity also does not necessarily mean that an organization excels at every aspect of GIS operations. Just like a mature person
may have well developed athletic and math abilities, but intermediate cooking ability, and poor mechanical abilities, a mature GIS operation may excel at some of the
characteristics inherent in GIS operations, but be less developed in others. However, this model assumes that there is a developmental ideal for GIS operations that any agency
strives to achieve. This is similar to the classic Greek ideal of striving to excel at all of the intellectual, mechanical, and physical aspects of life.
It is recognized that agencies vary by size, business focus, goals, strategy, financial resources, and many other characteristics. While the Model assumes progression towards a
theoretical state of capability and maturity, it is recognized that other valid comparisons include against ‘best’ actual capability and practices and ‘average’ actual capability and
practices.
What are the characteristics of enterprise GIS operations that are used to assess an agency’s maturity level?
As indicated above, the GIS Capability Maturity Model is based on an assessment of both enabling capability and execution ability. Briefly, enabling capability can be thought of
as the technology, data, resources, and related infrastructure that can be bought, developed, or otherwise acquired to support typical enterprise GIS operations. Enabling
capability includes GIS management and professional staff. However the ability (execution capability) of the staff to utilize the enabling technology at its disposal is subject to a
separate assessment as part of the model.

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The components of the GIS CMM and the assessment categories

The GIS Capability Maturity Model assumes that mature agencies have more well developed enabling technology and resources, and that their processes and practices maximize
the effectiveness of their GIS infrastructure. Enabling capability includes technology components, data, professional GIS staff, an appropriate organizational structure, and other
resources and infrastructure. Execution ability is the ability of the staff to maximize the use of the available capability, relative to a normative ideal.
In the following GIS CMM questionnaire, the questions are categorized by enabling capability and execution ability. For each question, the respondent is asked to self-assess
their organization, provide comments, and describe documents and other evidence to support the initial self-assessment. Once the GMI accreditation program is fully
operational, assessments will be subject to peer-review.
The enabling capability assessment scale is modeled after the State GIS Maturity Assessment. Because GIS enabling capability to some degree is dependent on resource
availability, the modified State GIS Maturity Assessment Scale (with its resource-commitment focus) is well suited to indicating capability.
The execution ability assessment scale is modeled after the typical CMM process-based five-level scale. Because the execution ability of a mature GIS organization depends on
how well it performs in key process areas, the typical CMM assessment scale (with its focus on process execution sophistication) is well suited to indicating ability.
The GIS CMM Questionnaire and the assessment process
Once agencies complete the questionnaire, they will have a benchmark resource for future self-assessments. Agencies are encouraged to be as objective as possible in their
self-assessment. Small GIS operations should recognize that progression toward optimal capability and maturity may be difficult. But in any case an accurate assessment will
identify weaknesses and development priority areas.
Agencies that complete a self-assessment are encouraged to submit it to the URISA GIS Management Institute®. Once the questionnaires are compiled and analyzed, the
analysis will provide information for each agency to compare itself with. The GIS Management Institute® will publish an annual report on GIS capability and maturity based on
the surveys submitted.

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Review and Development Committee Membership

2011 Washington GIS Managers Task Force:
 Greg Babinski, GISP, King County (WA) GIS Center, Finance & Marketing Manager
 Steve Beimburn, City of Seattle (WA) GIS Manager
 Don Burdick, GISP, City of Bellingham (WA) GIS Manager
 Amy Esnard, GISP, Multnomah County (OR) GIS Manager
 George Horning, King County (WA) GIS Center Manager
 Tami Griffin, Thurston County (WA) GIS Manager
 Ian Von Essen, Spokane County (WA) GIS Manager
2012-2013 GMI Committee Members:
 Greg Babinski (Chair)  Dianne Haley, DMH GIS Consulting CEO
 Jochen Albrecht, Professor, Hunter College  Valrie Grant, GeoTechVision Enterprises, GIS Consultant
 Mohammed Al Zifin, City of Dubai (UAE) IT Director  Kevin Mickey, Indiana University, Geospatial Technologies
 Carl Anderson, Spatial Focus, Senior GIS Consultant Education Director
 Penny Baldock, Department for Families & Communities  Nancy Obermeyer, Professor, Indiana University
(South Australia) GIS Manager  Hilary Perkins, City of Maryland Heights (MO), Planner
 Eric Bohard, Clackamas County (OR) Technology Manager  Martin Roche, Geo Planning Services, CEO
 Keri Brennan, URISA Education Manager  Cy Smith, State of Oregon GIO
 Clare Brown, New Orleans Regional Planning Commission  Rebecca Somers, GIS Management Consultant
 Al Butler, City of Ocoee (FL) CIP Manager  Dr. Chi Hong Sun, Taiwan GIS Center CEO
 David DiBiase, Esri Education Director  Reed Tomlinson, Map Art Systems, CTO
 Peirce Eichelberger, gDBMS, GIS Manager  Wendy Nelson, URISA Executive Director

References
Babinski, Greg, ‘URISA Proposes a Local Government GIS Capability Maturity Model’ ArcNews, Winter 2010/2011.
Babinski, Greg, ‘Geospatial Society, the GIS Profession, and URISA's GIS Management Institute’ ArcNews, Fall 2012...
Capability Maturity Model, Wikipedia Article: http://en.wikipedia.org/wiki/Capability_Maturity_Model Accessed 8/3/2009).
Curtis, B., Hefley, W. E., and Miller, S. A.; People Capability Maturity Model (P-CMM), Software Engineering Institute, 2001.
Ford-Bey, M., PA Consulting Group, Proving the Business Benefits of GeoWeb Initiatives: An ROI-Driven Approach, GeoWeb Conference, 2008.
Gaudet, C., Annulis, H., and Carr, J., Workforce Development Models for Geospatial Technology, University of Southern Mississippi, 2001.
Jerry Simonoff, Director, IT Investment & Enterprise Solutions, Improving IT investment Management in the Commonwealth, Virginia Information Technology Agency,
2008.
Niessink, F. and van Vliet, H., Towards Mature IT Services, Faculty of Mathematics and Computer Science, Vrije Universiteit Amsterdam, ND.
Niessinka, F., Clerca, V., Tijdinka, T., and van Vlietb, H., The IT Service Capability Maturity Model, CIBIT Consultants | Educators, 2005
Selena Rezvani, M.S.W., An Introduction to Organizational Maturity Assessment: Measuring Organizational Capabilities, International Public Management Association
Assessment Council, ND.
Urban and Regional Information Systems Association and U.S. Department of Labor (2012). Geospatial Management Competency Model.
http://www.urisa.org/resources/geospatial-management-competency-model/.
Zachman Institute, About the Zachman Framework: http://zachman.com/about-the-zachman-framework Accessed September 2013.

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Enabling Capability Components

For each question in the ‘Enabling Capability’ section, read the brief description. Check the implementation category
[ ] 1.00 Fully implemented
[ ] 0.80 In progress with full resources available to achieve the capability
[ ] 0.60 In progress but with only partial resources available to achieve the capability
[ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not Applicable (This is a non-numeric response that requires an explanation of why this component should not be considered in assessing the operation.)
Comments:

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC1. Framework Does the agency have access to 44. Apply QA/QC best practices Assessment
GIS Data adequate framework GIS data to 73. Recognize geospatial data as a [ ] 1.00 Fully implemented
meet its business needs? For the capital asset [ ] 0.80 In progress with full resources available to achieve the capability
Complete GISCMM, framework data [ ] 0.60 In progress but with only partial resources available to achieve the
74. Manage the asset lifecycle:
assessment for corresponds to jurisdiction-wide capability
each data layer: a. Establish and maintain an up-to-date asset
common base layers as defined by inventory [ ] 0.40 Planned and with resources available to achieve the capability
a. Geodetic the agency to meet its business [ ] 0.20 Planned but with no resources available to achieve the capability
b. Procure and upgrade assets
Control needs. [ ] 0.00 This desired, but is not planned
b. Cadastral c. Implement and periodically audit security [ ] Not applicable (explanation required)
For reference, refer to the NSDI
c. Orthoimagery procedures for assets such as work spaces, Comments:
framework data layers (see
d. Elevation equipment, computer networks, data, and
http://www.fgdc.gov/framework/).
e. Hydrography software
See also EC2, below) Does your agency use recognized professional standards for this component?’
f. Administrative d. Implement computer system back-ups and
Does your agency use a formal internal standard for this component?
Units periodically test reliability of backup procedures
Describe Documentation
g. Transportation e. Implement sound data management
procedures
EC2. Framework Are data stewards defined for each Assessment
44. Apply QA/QC best practices
GIS Data framework GIS data layer and the [ ] 1.00 Fully implemented
Maintenance data is maintained (kept up to date) 73. Recognize geospatial data as a capital asset [ ] 0.80 In progress with full resources available to achieve the capability
to meet business needs? 74. Manage the asset lifecycle: [ ] 0.60 In progress but with only partial resources available to achieve the
Complete
assessment for  Refer to EC6 for description of a. Establish and maintain an up-to-date asset capability
the ideal data environment. inventory [ ] 0.40 Planned and with resources available to achieve the capability
each data layer:
 There could very likely be b. Procure and upgrade assets [ ] 0.20 Planned but with no resources available to achieve the capability
a. Geodetic
multiple stewards c. Implement and periodically audit security [ ] 0.00 This desired, but is not planned
Control
 The Enterprise GIS responsibility procedures for assets such as work spaces, [ ] Not applicable (explanation required)
b. Cadastral
is that there are no gaps in equipment, computer networks, data, and Comments:
c. Orthoimagery
d. Elevation coverage software
e. Hydrography  In performing the assessment, d. Implement computer system back-ups and Does your agency use recognized professional standards for this component?’
f. Administrative every framework component periodically test reliability of backup procedures Does your agency use a formal internal standard for this component?
Units should be covered Describe Documentation
e. Implement sound data management
g. Transportation procedures

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Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC3. Business Does the agency have access to Assessment
44. Apply QA/QC best practices
GIS Data adequate business data (non- [ ] 1.00 Fully implemented
73. Recognize geospatial data as a
Complete framework GIS data) to meet its [ ] 0.80 In progress with full resources available to achieve the capability
business needs? capital asset [ ] 0.60 In progress but with only partial resources available to achieve the
assessment for
74. Manage the asset lifecycle: capability
each data layer:  Need for data based on agency
a. Establish and maintain an up-to-date asset [ ] 0.40 Planned and with resources available to achieve the capability
a. Example: situs business needs, therefore this
inventory [ ] 0.20 Planned but with no resources available to achieve the capability
address data will vary from agency to
b. Procure and upgrade assets [ ] 0.00 This desired, but is not planned
b. Name: agency; specific business data
c. Implement and periodically audit security [ ] Not applicable (explanation required)
c. Name: layers will not be comparable
from agency to agency procedures for assets such as work spaces, Comments:
d. Name:
e. Name:  Agency completing the equipment, computer networks, data, and
assessment should name at software Does your agency use recognized professional standards for this component?’
least 5 but no more than 10 d. Implement computer system back-ups and Does your agency use a formal internal standard for this component?
business data types. These periodically test reliability of backup procedures Describe Documentation
business data layers should also
e. Implement sound data management
be assessed under EC4, below. procedures

EC4. Business Does the agency have data Assessment

44. Apply QA/QC best practices
GIS Data stewards defined for each business [ ] 1.00 Fully implemented
73. Recognize geospatial data as a capital asset
Maintenance GIS data layer and is the data is [ ] 0.80 In progress with full resources available to achieve the capability
maintained (kept up to date) to 74. Manage the asset lifecycle: [ ] 0.60 In progress but with only partial resources available to achieve the
Complete a. Establish and maintain an up-to-date asset
assessment for meet business needs? capability
 Also refer to EC3 above for inventory [ ] 0.40 Planned and with resources available to achieve the capability
each data layer: b. Procure and upgrade assets
business [ ] 0.20 Planned but with no resources available to achieve the capability
a. Example: situs c. Implement and periodically audit security
 Refer to EC7 below, for ideal [ ] 0.00 This desired, but is not planned
address procedures for assets such as work spaces,
data environment [ ] Not applicable (explanation required)
b. Name:
equipment, computer networks, data, and Comments:
c. Name: software
d. Name:
d. Implement computer system back-ups and Does your agency use recognized professional standards for this component?’
e. Name:
periodically test reliability of backup procedures Does your agency use a formal internal standard for this component?
e. Implement sound data management Describe Documentation
procedures

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Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC5. GIS Data Is there an enterprise GIS data 44. Apply QA/QC best practices Assessment
Coordination coordination function and/or 73. Recognize geospatial data as a capital asset [ ] 1.00 Fully implemented
committee to rationalize framework 74. Manage the asset lifecycle: [ ] 0.80 In progress with full resources available to achieve the capability
and business GIS data development, a. Establish and maintain an up-to-date asset [ ] 0.60 In progress but with only partial resources available to achieve the
access, and maintenance? inventory capability
 This could be a function of a b. Procure and upgrade assets [ ] 0.40 Planned and with resources available to achieve the capability
GIO (chief geographic c. Implement and periodically audit security [ ] 0.20 Planned but with no resources available to achieve the capability
information officer), a procedures for assets such as work spaces, [ ] 0.00 This desired, but is not planned
governance function, or an equipment, computer networks, data, and [ ] Not applicable (explanation required)
enterprise GIS office function, software Comments:
depending on desired level of d. Implement computer system back-ups and
formality or institutionalization. periodically test reliability of backup procedures Does your agency use recognized professional standards for this component?’
e. Implement sound data management Does your agency use a formal internal standard for this component?
procedures Describe Documentation
EC6. Metadata Is metadata available and Assessment
44. Apply QA/QC best practices
maintained for all framework and [ ] 1.00 Fully implemented
business data layers? 73. Recognize geospatial data as a capital asset [ ] 0.80 In progress with full resources available to achieve the capability
 Is there a rationale for 74. Manage the asset lifecycle: [ ] 0.60 In progress but with only partial resources available to achieve the
accepting any data without a. Establish and maintain an up-to-date asset capability
metadata? inventory [ ] 0.40 Planned and with resources available to achieve the capability
b. Procure and upgrade assets [ ] 0.20 Planned but with no resources available to achieve the capability
c. Implement and periodically audit security [ ] 0.00 This desired, but is not planned
procedures for assets such as work spaces, [ ] Not applicable (explanation required)
equipment, computer networks, data, and Comments:
software
d. Implement computer system back-ups and Does your agency use recognized professional standards for this component?’
periodically test reliability of backup procedures Does your agency use a formal internal standard for this component?
e. Implement sound data management Describe Documentation
procedures

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Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC7. Spatial Is an enterprise spatial data Assessment
45. Ensure continuity of geospatial operations
Data Warehouse infrastructure in place that includes [ ] 1.00 Fully implemented
a centralized production database 73. Recognize geospatial data as a capital asset [ ] 0.80 In progress with full resources available to achieve the capability
environment available for GIS data [ ] 0.60 In progress but with only partial resources available to achieve the
stewards to compile the official capability
version of framework and business [ ] 0.40 Planned and with resources available to achieve the capability
spatial data? [ ] 0.20 Planned but with no resources available to achieve the capability
 Is a separate spatial data [ ] 0.00 This desired, but is not planned
warehouse available for GIS [ ] Not applicable (explanation required)
users to access and download Comments:
the official published version of
the data for GIS applications? Does your agency use recognized professional standards for this component?’
 Is there a consistent data Does your agency use a formal internal standard for this component?
structure and are there Describe Documentation
consistent practices for
effective data maintenance,
posting and processing?
 Is the enterprise GIS the
authoritative source of spatial
data for the organization?
EC8. Does an architectural design exist Assessment
1. Keep up with technology trends and standards
Architectural that defines the current state and [ ] 1.00 Fully implemented
45. Ensure continuity of geospatial operations
Design planned future development of the [ ] 0.80 In progress with full resources available to achieve the capability
technical infrastructure? Does the 71. Understand enterprise geospatial architecture [ ] 0.60 In progress but with only partial resources available to achieve the
architectural design guide the 72. Ensure that geospatial technology infrastructure capability
investment in GIS technical meets organization needs [ ] 0.40 Planned and with resources available to achieve the capability
infrastructure? [ ] 0.20 Planned but with no resources available to achieve the capability
 Does the GIS Architectural [ ] 0.00 This desired, but is not planned
design support the business [ ] Not applicable (explanation required)
architecture and all business Comments:
activities, per the Zachman
Framework (or similar)? Does your agency use recognized professional standards for this component?’
 Does it align with agency IT Does your agency use a formal internal standard for this component?
standards and architecture?
Describe Documentation
 Does the agency analyze
architectural gaps and drive IT
standards and architectural
design criteria?
 Note that architectural
design(8) and Technical
infrastructure (9) are
interrelated

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GIS Capability Maturity Model – September 2013

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC9. Technical Is there technical infrastructure in Assessment
71. Understand enterprise geospatial architecture
Infrastructure place to maintain and operate the [ ] 1.00 Fully implemented
74. Manage the asset lifecycle:
GIS and to meet the agency [ ] 0.80 In progress with full resources available to achieve the capability
a. Establish and maintain an up-to-date asset [ ] 0.60 In progress but with only partial resources available to achieve the
business needs? inventory capability
 Meeting agency business needs b. Procure and upgrade assets [ ] 0.40 Planned and with resources available to achieve the capability
should be defined against c. Implement and periodically audit security [ ] 0.20 Planned but with no resources available to achieve the capability
agreed performance criteria. procedures for assets such as work spaces, [ ] 0.00 This desired, but is not planned
Technical infrastructure equipment, computer networks, data, and [ ] Not applicable (explanation required)
includes hardware (servers, software Comments:
storage, desktops, input and
output peripherals), network
components, operating system, Does your agency use recognized professional standards for this component?’
and GIS software. Does your agency use a formal internal standard for this component?
 Note that architectural Describe Documentation
design(8) and Technical
infrastructure (9) are
interrelated
EC10. Is there a plan in place and 72. Ensure that geospatial technology infrastructure Assessment
Replacement implemented to replace technical meets organization needs [ ] 1.00 Fully implemented
Plan infrastructure components [ ] 0.80 In progress with full resources available to achieve the capability
74. Manage the asset lifecycle:
(hardware, network components, [ ] 0.60 In progress but with only partial resources available to achieve the
current imagery, and other procured a. Establish and maintain an up-to-date asset capability
data) that have a defined ‘end of inventory [ ] 0.40 Planned and with resources available to achieve the capability
useful life? b. Procure and upgrade assets [ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC11. GIS Is GIS software available and 72. Ensure that geospatial technology infrastructure Assessment
Software adequate to meet agency business meets organization needs [ ] 1.00 Fully implemented
Maintenance needs and is it under maintenance [ ] 0.80 In progress with full resources available to achieve the capability
74. Manage the asset lifecycle:
to ensure long term support and [ ] 0.60 In progress but with only partial resources available to achieve the
development? a. Establish and maintain an up-to-date asset capability
inventory [ ] 0.40 Planned and with resources available to achieve the capability
 If open-source’ GIS software is
used, is alternate support and b. Procure and upgrade assets [ ] 0.20 Planned but with no resources available to achieve the capability
development capability c. Implement and periodically audit security [ ] 0.00 This desired, but is not planned
available and are the real costs procedures for assets such as work spaces, [ ] Not applicable (explanation required)
of operation and maintenance equipment, computer networks, data, and Comments:
accounted for? software
Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

EC12. Data Is a computer back-up system in 72. Ensure that geospatial technology infrastructure Assessment
back-up and place to ensure the security of GIS meets organization needs [ ] 1.00 Fully implemented
security data and applications? [ ] 0.80 In progress with full resources available to achieve the capability
74. Manage the asset lifecycle:
 Is the backup system is tested [ ] 0.60 In progress but with only partial resources available to achieve the
a. Establish and maintain an up-to-date asset capability
periodically by tests to restore
inventory [ ] 0.40 Planned and with resources available to achieve the capability
sample data?
 Is system security in place to c. Implement and periodically audit security [ ] 0.20 Planned but with no resources available to achieve the capability
control internal and external procedures for assets such as work spaces, [ ] 0.00 This desired, but is not planned
access to GIS data and equipment, computer networks, data, and [ ] Not applicable (explanation required)
applications as appropriate? software Comments:
 Is a GIS data archiving and d. Implement computer system back-ups and
preservation program in place? periodically test reliability of backup procedures Does your agency use recognized professional standards for this component?’
e. Implement sound data management Does your agency use a formal internal standard for this component?
procedures Describe Documentation

EC13. GIS If required to meet the needs of Assessment

44. Apply QA/QC best practices
Application agency GIS users/clients, is a [ ] 1.00 Fully implemented
Portfolio portfolio of custom or off-the-shelf 48. Adopt a customer service orientation [ ] 0.80 In progress with full resources available to achieve the capability
GIS or GIS enabled applications 52. Manage a portfolio of projects effectively [ ] 0.60 In progress but with only partial resources available to achieve the
available? capability
[ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC14. GIS Is the agency’s GIS application Assessment
44. Apply QA/QC best practices
Application portfolio managed to a common [ ] 1.00 Fully implemented
Portfolio design and development 52. Manage a portfolio of projects effectively [ ] 0.80 In progress with full resources available to achieve the capability
Management framework? [ ] 0.60 In progress but with only partial resources available to achieve the
capability
[ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

EC15. GIS Is the agency’s GIS application Assessment

44. Apply QA/QC best practices
Application portfolio kept viable via ongoing [ ] 1.00 Fully implemented
Portfolio O&M support and application 52. Manage a portfolio of projects effectively [ ] 0.80 In progress with full resources available to achieve the capability
maintenance? [ ] 0.60 In progress but with only partial resources available to achieve the
capability
[ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC16. Is the agency GIS managed by a Assessment
46. Monitor stakeholder satisfaction
Professional GIS qualified manager with appropriate [ ] 1.00 Fully implemented
Management education, experience, and 48. Adopt a customer service orientation [ ] 0.80 In progress with full resources available to achieve the capability
credentials? 49. Apply project management knowledge and best [ ] 0.60 In progress but with only partial resources available to achieve the
practices capability
50. Understand and apply the geospatial technology [ ] 0.40 Planned and with resources available to achieve the capability
components of projects (as outlined in the [ ] 0.20 Planned but with no resources available to achieve the capability
Department of Labor’s Geospatial Technology [ ] 0.00 This desired, but is not planned
Competency Model) to accurately establish scope, [ ] Not applicable (explanation required)
resources, schedule and quality requirements for Comments:
project success
51. Identify collaborative opportunities to achieve Does your agency use recognized professional standards for this component?’
project Does your agency use a formal internal standard for this component?
59. Prepare Statements of Work (SOW) defining Describe Documentation
project objectives and requirements
EC17. Is the agency GIS operated and 5. Develop a geospatial staffing plan to meet business Assessment
Professional GIS maintained by an adequate staff needs [ ] 1.00 Fully implemented
Operations Staff with appropriate professional [ ] 0.80 In progress with full resources available to achieve the capability
qualifications? 6. Recruit and hire competent geospatial and support [ ] 0.60 In progress but with only partial resources available to achieve the
 For purposes of the GISCMM, staff capability
adequate operational staffing is 7. Define geospatial work functions and assign [ ] 0.40 Planned and with resources available to achieve the capability
defined as meeting the ‘roles’ appropriate staff [ ] 0.20 Planned but with no resources available to achieve the capability
defined by the Geospatial [ ] 0.00 This desired, but is not planned
48. Adopt a customer service orientation [ ] Not applicable (explanation required)
Technology Competency Model
– see: 50. Understand and apply the geospatial technology Comments:
http://www.careeronestop.org/ components of projects (as outlined in the
CompetencyModel/pyramid.asp Department of Labor’s Geospatial Technology
Does your agency use recognized professional standards for this component?’
x?GEO=Y. Competency Model) to accurately establish scope,
Does your agency use a formal internal standard for this component?
resources, schedule and quality requirements for
project success Describe Documentation


EC18. GIS Staff Do the agency GIS manager and Assessment

48. Adopt a customer service orientation
Training and other professional staff have access [ ] 1.00 Fully implemented
Professional to on-going training to maintain and [ ] 0.80 In progress with full resources available to achieve the capability
Development develop their technical and [ ] 0.60 In progress but with only partial resources available to achieve the
operational knowledge, skills, and capability
abilities? [ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC19. GIS Does the agency have a formal GIS Assessment
46. Monitor stakeholder satisfaction
Governance governance structure that links the [ ] 1.00 Fully implemented
Structure GIS operation both to users and to 54. Pursue goals tactfully in context of particular [ ] 0.80 In progress with full resources available to achieve the capability
key decision makers? organizational cultures and governance structures [ ] 0.60 In progress but with only partial resources available to achieve the
 For some agencies (very small capability
or with well-oiled enterprise [ ] 0.40 Planned and with resources available to achieve the capability
GIS) a formal committee [ ] 0.20 Planned but with no resources available to achieve the capability
structure may not be required. [ ] 0.00 This desired, but is not planned
A formal committee is a [ ] Not applicable (explanation required)
traditional practice, but in Comments:
everyday practice, many
agencies proceed without such Does your agency use recognized professional standards for this component?’
a formal committee structure. Does your agency use a formal internal standard for this component?
Does the agency’s governance Describe Documentation
address: 
 Long-range planning
 Stakeholder satisfaction
 Ability for business
stakeholders to leverage
initiatives
EC20. GIS is Does the GIS as it exists have a 17. Communicate the value of geospatial technology Assessment
Linked to Agency defined responsibility and a clearly to decision makers and stakeholders [ ] 1.00 Fully implemented
Strategic Goals defined role in supporting the 46. Monitor stakeholder satisfaction [ ] 0.80 In progress with full resources available to achieve the capability
strategic goals of the agency? 48. Adopt a customer service orientation [ ] 0.60 In progress but with only partial resources available to achieve the
capability
[ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC21. GIS Does the GIS operation develop a Legal Affairs and Policy Management: Assessment
Budget comprehensive budget that includes 64. Prepare and document budgets [ ] 1.00 Fully implemented
(at a minimum) labor, hardware, [ ] 0.80 In progress with full resources available to achieve the capability
software, data, consulting, and [ ] 0.60 In progress but with only partial resources available to achieve the
training costs? capability
 This mean either a separate [ ] 0.40 Planned and with resources available to achieve the capability
GIS budget or embedded [ ] 0.20 Planned but with no resources available to achieve the capability
budget components that the [ ] 0.00 This desired, but is not planned
GIS manager has input on and [ ] Not applicable (explanation required)
can base planning and Comments:
programs upon as the budget
is expended. Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

EC22. GIS Does the GIS organization have 66. Identify funding sources and obtain funding, Assessment
Funding adequate funding for (at a including collaborative opportunities [ ] 1.00 Fully implemented
minimum) labor, hardware, [ ] 0.80 In progress with full resources available to achieve the capability
software, data, consulting, and [ ] 0.60 In progress but with only partial resources available to achieve the
training costs? capability
[ ] 0.40 Planned and with resources available to achieve the capability
[ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Enabling Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Capability (EC)
Component
EC23. GIS Does the GIS organization have a Assessment
67. Develop and manage a long term financial plan
Financial Plan financial plan that includes a [ ] 1.00 Fully implemented
funding model (where the money is [ ] 0.80 In progress with full resources available to achieve the capability
coming from) and that also projects [ ] 0.60 In progress but with only partial resources available to achieve the
future episodic costs for equipment, capability
imagery, and other data [ ] 0.40 Planned and with resources available to achieve the capability
replacement? [ ] 0.20 Planned but with no resources available to achieve the capability
[ ] 0.00 This desired, but is not planned
[ ] Not applicable (explanation required)
Comments:

Does your agency use recognized professional standards for this component?’
Does your agency use a formal internal standard for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Execution Ability Components

For each question in the ‘Execution Ability’ section, read the brief question and description. Check the implementation category that best describes your agency’s current status.
Feel free to include any clarifying comments or questions.
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:

Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Ability
Component
EA1. New Client How does the GIS operation evaluate 46. Monitor stakeholder satisfaction Assessment
Services new agency business needs for GIS 48. Adopt a customer service orientation [ ] Level Five: Optimized processes
Evaluation and services and develop plans to respond 50. Understand and apply the geospatial technology [ ] Level Four: Managed and measured processes
Development to new client service requests? components of projects (as outlined in the Department [ ] Level Three: Defined processes
 This component should include a of Labor’s Geospatial Technology Competency Model) to [ ] Level Two: Repeatable processes
timeline/turn-around response accurately establish scope, resources, schedule and [ ] Level One: Ad-hoc processes
focus. quality requirements for project success Comments:
 Are new services evaluated 54. Pursue goals tactfully in context of particular
against the agency strategic organizational cultures and governance structures Does your agency use recognized professional best practices for this
plan? 59. Prepare Statements of Work (SOW) defining project component?’ Does your agency use a formal internal practice or
 Are new services evaluated objectives and requirements procedure for this component?
against ROI criteria…does it 63. Develop service level agreements Describe Documentation
make financial sense?
 Level 5 – optimized process –
requires looking at existing
services also and evaluating them
to provide optimized services.
EA2. User How does the GIS operation support 44. Apply QA/QC best practices Assessment
Support, Help end users, including user guides, help 48. Adopt a customer service orientation [ ] Level Five: Optimized processes
Desk, and End- documentation, training, and ad-hoc [ ] Level Four: Managed and measured processes
User Training help-desk and/or on-site support? [ ] Level Three: Defined processes
 This component should include a [ ] Level Two: Repeatable processes
timeline/turn-around response [ ] Level One: Ad-hoc processes
focus Comments:
 This should include a ‘train-the-
trainer program. Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Ability
Component
EA3. Service How does the GIS unit monitor and 44. Apply QA/QC best practices Assessment
Delivery Tracking evaluate client service delivery? [ ] Level Five: Optimized processes
and Oversight [ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:

Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA4. Service How does the GIS operation ensure 44. Apply QA/QC best practices Assessment
Quality the quality of services provided to 48. Adopt a customer service orientation [ ] Level Five: Optimized processes
Assurance clients? [ ] Level Four: Managed and measured processes
 This should also recognize the [ ] Level Three: Defined processes
quality that can be provided may [ ] Level Two: Repeatable processes
be dependent upon the time [ ] Level One: Ad-hoc processes
available to meet the client’s Comments:
needs
Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA5. How does the GIS operation develop 44. Apply QA/QC best practices Assessment
Application custom GIS applications? 50. Understand and apply the geospatial technology [ ] Level Five: Optimized processes
Development or  Do GIS applications align with components of projects (as outlined in the Department [ ] Level Four: Managed and measured processes
Procurement and support business needs? of Labor’s Geospatial Technology Competency Model) to [ ] Level Three: Defined processes
Methodology  How does the GIS Operation accurately establish scope, resources, schedule and [ ] Level Two: Repeatable processes
preform requirements quality requirements for project success [ ] Level One: Ad-hoc processes
development and development 59. Prepare Statements of Work (SOW) defining project Comments:
execution strategy, including objectives and requirements
build vs. buy decision? Does your agency use recognized professional best practices for this
 How does the GIS Operation component?’ Does your agency use a formal internal practice or
manage GIS application procedure for this component?
development when in-house
Describe Documentation
programming is not included
within the GIS operation?
 This should also recognize the
quality that can be provided may
be dependent upon the time
available to meet the client’s
needs

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GIS Capability Maturity Model – September 2013

Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Ability
Component
EA6. Project How does the GIS operation manage Assessment
Management projects for which it is responsible? 9. Maintain individual and organizational accountability [ ] Level Five: Optimized processes
Methodology  Projects could be either executed 49. Apply project management knowledge and best [ ] Level Four: Managed and measured processes
in-house or by an outside practices [ ] Level Three: Defined processes
contractor. 50. Understand and apply the geospatial technology [ ] Level Two: Repeatable processes
components of projects (as outlined in the Department [ ] Level One: Ad-hoc processes
of Labor’s Geospatial Technology Competency Model) to Comments:
accurately establish scope, resources, schedule and
quality requirements for project success Does your agency use recognized professional best practices for this
59. Prepare Statements of Work (SOW) defining project component?’ Does your agency use a formal internal practice or
objectives and requirements procedure for this component?
Describe Documentation

EA7. Quality How does the GIS operation assure a 44. Apply QA/QC best practices Assessment
Assurance and reasonable and appropriate level of [ ] Level Five: Optimized processes
Quality Control quality for projects and for ongoing [ ] Level Four: Managed and measured processes
GIS system operation, to meet defined [ ] Level Three: Defined processes
business needs? [ ] Level Two: Repeatable processes
 System operations include [ ] Level One: Ad-hoc processes
database maintenance and spatial Comments:
data warehouse processes.
 Data is a key enterprise GIS Does your agency use recognized professional best practices for this
component for effective QA/QC. component?’ Does your agency use a formal internal practice or
 Perhaps there are several procedure for this component?
processes against which this
Describe Documentation
maturity component should be
applied.
EA8. GIS How does the GIS operation manage 45. Ensure continuity of geospatial operations Assessment
System the core GIS systems that it is 71. Understand enterprise geospatial architecture [ ] Level Five: Optimized processes
Management responsible for? 72. Ensure that geospatial technology infrastructure [ ] Level Four: Managed and measured processes
 GIS system management includes meets organization needs [ ] Level Three: Defined processes
system administration, database 73. Recognize geospatial data as a [ ] Level Two: Repeatable processes
administration, network capital asset [ ] Level One: Ad-hoc processes
administration, system security, Comments:
74. Manage the asset lifecycle:
data backup, security, and
a. Establish and maintain an up-to-date asset
restore processes, etc. Does your agency use recognized professional best practices for this
inventory
 If these functions are managed component?’ Does your agency use a formal internal practice or
within the GIS Operation, there b. Procure and upgrade assets
procedure for this component?
should be defined c. Implement and periodically audit security
procedures for assets such as work spaces, Describe Documentation
procedures/best practices. But if
the functions are provided equipment, computer networks, data, and software
outside the GIS operation, these d. Implement computer system back-ups and
procedures and best practices periodically test reliability of backup procedures
should form the basis for well- e. Implement sound data management procedures
defined service level agreements.
Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
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GIS Capability Maturity Model – September 2013

Ability
Component
EA9. Process How does the GIS operation 49. Apply project management knowledge and best Assessment
Event manage GIS system process events? practices [ ] Level Five: Optimized processes
Management  Typical process events include [ ] Level Four: Managed and measured processes
planned hardware and [ ] Level Three: Defined processes
software upgrades, unplanned [ ] Level Two: Repeatable processes
hardware failure and data loss [ ] Level One: Ad-hoc processes
and restore events. Comments:
 This should include well
defined change management Does your agency use recognized professional best practices for this
best practices, for both component?’ Does your agency use a formal internal practice or
routine/batch processes, and procedure for this component?
for significant system
Describe Documentation
upgrades/modifications.
EA10. Contract How does the GIS operation 58. Prepare, negotiate, monitor, administer, and remediate Assessment
and Supplier manage its purchasing and contracts [ ] Level Five: Optimized processes
Management contracting processes to ensure the 59. Prepare Statements of Work (SOW) defining project [ ] Level Four: Managed and measured processes
best value for the supplies and objectives and requirements [ ] Level Three: Defined processes
services that it acquires? 60. Prepare competitive solicitations including project [ ] Level Two: Repeatable processes
rationale and objectives, existing geospatial technology [ ] Level One: Ad-hoc processes
assets, desired services, and final deliverables Comments:
61. Prepare proposals including understanding of need,
technical approach and proposed technology, final Does your agency use recognized professional best practices for this
deliverables, schedule, budget, and relevant qualifications component?’ Does your agency use a formal internal practice or
62. Prepare objective selection criteria and scoring procedure for this component?
mechanism to fairly evaluate proposals Describe Documentation
63. Develop service level agreements
EA11. Regional How does the GIS operation 46. Monitor stakeholder satisfaction Assessment
Collaboration manage regional collaboration to 51. Identify collaborative opportunities to achieve project [ ] Level Five: Optimized processes
ensure that opportunities to share in goals [ ] Level Four: Managed and measured processes
the development and operation of 23. Develop and maintain relationships with other [ ] Level Three: Defined processes
data, infrastructure, and organizations to promote mutually advantageous [ ] Level Two: Repeatable processes
applications are pursued, and that partnerships and best practices [ ] Level One: Ad-hoc processes
the agency’s GIS is leveraged to Comments:
benefit other potential local
partners? Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

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GIS Capability Maturity Model – September 2013

Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Ability
Component
EA12. Staff How does the GIS operation Human Resources Management: Assessment
Development manage the process of hiring and 37. Prepare and implement a geospatial staff competency [ ] Level Five: Optimized processes
developing its staff to ensure that plan [ ] Level Four: Managed and measured processes
individual staff member skills are 38. Provide opportunities for continuing professional [ ] Level Three: Defined processes
developed appropriate to current development [ ] Level Two: Repeatable processes
and emerging technical and 39. Encourage contributions to the profession [ ] Level One: Ad-hoc processes
business needs? Comments:
 How does the GIS operation
45. Ensure continuity of geospatial operations
ensure that its staff resources Does your agency use recognized professional best practices for this
48. Adopt a customer service orientation
meet its operational component?’ Does your agency use a formal internal practice or
requirements for individual GIS 50. Understand and apply the geospatial technology
procedure for this component?
competencies, including back- components of projects (as outlined in the Department of
Labor’s Geospatial Technology Competency Model) to Describe Documentation
up and succession planning?
 A best practice would include a accurately establish scope, resources, schedule and quality
well-defined and effective requirements for project success
performance management and
appraisal system.
 A key objective would be
minimizing risk to the
organization, while enhancing
staff effectiveness and
productivity.
EA13. Operation How does the GIS operation Performance Management: Assessment
Performance manage performance of its 8. Establish clear performance expectations [ ] Level Five: Optimized processes
Management operations as a whole? 9. Maintain individual and organizational accountability [ ] Level Four: Managed and measured processes
 This is the single key indicator 10. Acknowledge and encourage exceptional achievement [ ] Level Three: Defined processes
of organizational process 11. Remediate performance shortfalls effectively [ ] Level Two: Repeatable processes
maturity and execution ability? [ ] Level One: Ad-hoc processes
18. Foster an environment conducive to teamwork
Perhaps an organization’s Comments:
19. Assemble, charge, and enable effective work teams
rating in this area would serve
as a ceiling for its overall 49. Apply project management knowledge and best
Does your agency use recognized professional best practices for this
rating. practices
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

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Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Ability
Component
EA14. Individual How does the GIS operation Performance Management: Assessment
GIS Staff manage individual employee staff 8. Establish clear performance expectations [ ] Level Five: Optimized processes
Performance performance? 9. Maintain individual and organizational accountability [ ] Level Four: Managed and measured processes
Management 10. Acknowledge and encourage exceptional achievement [ ] Level Three: Defined processes
11. Remediate performance shortfalls effectively [ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
18. Foster an environment conducive to teamwork
Comments:
19. Assemble, charge, and enable effective work teams
49. Apply project management knowledge and best
Does your agency use recognized professional best practices for this
practices
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA15. Client How does the GIS operation 21. Develop and maintain long-term client relationships Assessment
Satisfaction monitor, assess, and assure the 46. Monitor stakeholder satisfaction [ ] Level Five: Optimized processes
Monitoring and satisfaction of its clients? 48. Adopt a customer service orientation [ ] Level Four: Managed and measured processes
Assurance  Ideally, clients should be 63. Develop service level agreements [ ] Level Three: Defined processes
surveyed to indicate their [ ] Level Two: Repeatable processes
satisfaction with individual [ ] Level One: Ad-hoc processes
projects and with the Comments:
enterprise GIS operation as a
whole. Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA16. How does the GIS optimize use of 19. Assemble, charge, and enable effective work teams Assessment
Resource its operational staff and of other 37. Prepare and implement a geospatial staff competency [ ] Level Five: Optimized processes
Allocation resources at its disposal, both to plan [ ] Level Four: Managed and measured processes
Management minimize costs and to achieve 38. Provide opportunities for continuing professional [ ] Level Three: Defined processes
maximum overall effectiveness for development [ ] Level Two: Repeatable processes
the enterprise? 45. Ensure continuity of geospatial operations [ ] Level One: Ad-hoc processes
 This should include a global 49. Apply project management knowledge and best Comments:
correlation between an practices
organization’s resources and 59. Prepare Statements of Work (SOW) defining project Does your agency use recognized professional best practices for this
the services that it provides, objectives and requirements component?’ Does your agency use a formal internal practice or
both internal and external. procedure for this component?
Describe Documentation

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© 2013 Urban and Regional Information Systems Association
URISA GIS Management Institute®
GIS Capability Maturity Model – September 2013

Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Ability
Component
EA17. GIS data Is GIS data sharable and is it 22. Develop and maintain collaborative relationships within Assessment
sharing shared? How does the GIS the organization [ ] Level Five: Optimized processes
operation leverage shared and 23. Develop and maintain relationships with other [ ] Level Four: Managed and measured processes
sharable GIS data to maintain organizations to promote mutually advantageous [ ] Level Three: Defined processes
effectiveness and minimize cost and partnerships and best practices [ ] Level Two: Repeatable processes
redundant functions? [ ] Level One: Ad-hoc processes
Comments:

Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA18. GIS Are GIS software licenses sharable 22. Develop and maintain collaborative relationships within Assessment
Software License and are they shared? the organization [ ] Level Five: Optimized processes
Sharing  How does the GIS operation 23. Develop and maintain relationships with other [ ] Level Four: Managed and measured processes
leverage shared and sharable organizations to promote mutually advantageous [ ] Level Three: Defined processes
GIS software to maintain partnerships and best practices [ ] Level Two: Repeatable processes
effectiveness and minimize [ ] Level One: Ad-hoc processes
cost and redundant services? Comments:

Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA19. GIS data Are agency framework and business Assessment

inter-operability geospatial data sources capable of [ ] Level Five: Optimized processes
being integrated and accessed in a [ ] Level Four: Managed and measured processes
technically appropriate and efficient [ ] Level Three: Defined processes
manner? [ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:

Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

Page 24
© 2013 Urban and Regional Information Systems Association
URISA GIS Management Institute®
GIS Capability Maturity Model – September 2013

Execution Characteristics URISA GMCM Competency Category Assessment, Comments, and Documentation
Ability
Component
EA20. Legal and Are the GIS organization’s activities Assessment
policy affairs conducted to comply with [ ] Level Five: Optimized processes
management appropriate legal and policy [ ] Level Four: Managed and measured processes
guidelines and requirements? [ ] Level Three: Defined processes
 Does the GIS organization [ ] Level Two: Repeatable processes
promote appropriate changes [ ] Level One: Ad-hoc processes
to the legal and policy Comments:
framework to support effective
enterprise GIS operations? Does your agency use recognized professional best practices for this
component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA21. Balancing Does the GIS operation adhere to 13. Comply with all relevant laws and regulations Assessment
minimal privacy open data sharing principles to the 14. Follow relevant professional [ ] Level Five: Optimized processes
with maximum maximum potential while minimizing codes of ethics [ ] Level Four: Managed and measured processes
data usage administrative hurdles and [ ] Level Three: Defined processes
roadblocks? [ ] Level Two: Repeatable processes
 Does the GIS operation apply [ ] Level One: Ad-hoc processes
the maximum care to ensure Comments:
the security of the minimum
domain of restricted Does your agency use recognized professional best practices for this
confidential data? component?’ Does your agency use a formal internal practice or
procedure for this component?
Describe Documentation

EA22. Service to Does the GIS operation support the 39. Encourage contributions to the profession. Assessment
the community GIS Certification Institute‘s and the [ ] Level Five: Optimized processes
and to the URISA GIS Code of Ethics [ ] Level Four: Managed and measured processes
profession ‘Contributions to the Profession’ [ ] Level Three: Defined processes
guidelines? [ ] Level Two: Repeatable processes
 Does the GIS operation [ ] Level One: Ad-hoc processes
support and encourage efforts Comments:
by its staff members for
appropriate professional Does your agency use recognized professional best practices for this
outreach, educational, and component?’ Does your agency use a formal internal practice or
community service activities procedure for this component?
related to GIS?
Describe Documentation

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© 2013 Urban and Regional Information Systems Association