Final Seminar Report
Final Seminar Report
A SEMINAR REPORT
ON
ARTIFICIAL INTELLIGENCE IN
UPCOMING FUTURE
SUBMITTED
BY
VIKRANT KUMAR(23209)
CERTIFICATE
VIKRANT KUMAR(23209)
on
RTIFICIAL
A INTELLIGENCE IN UPCOMING FUTURE
Date:
Place:
2
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
3
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
ACKNOWLEDGEMENT
We take this opportunity to convey our sincere thanks to our beloved principal
Dr. Sunil Ingole for his continual support and encouragement that made the Seminar a
great success.
We express our profound thanks to our respected Head of the Department, Dr.
Priya Pise whose advice and valuable guidance helped us in making this Seminar an
interesting and successful one.
We are appreciative to our Seminar Coordinator Prof. Poonam Sadafal & Prof.
Uzmamasrat F. Shaikh for their great support throughout the course of our Seminar.
We are grateful to our internal guide Dr. Priya Pise for her support and guidance
throughout the course of our Seminar.
We also thank all those who have directly or indirectly guided and helped us in
preparation of this Seminar.
Last but not the least we thank our beloved parents, friends and well-wishers who
helped us to do this Seminar by their kind help and assistance.
VIKRANT KUMAR(23209)
4
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
ABSTRACT
This document is a proposal for the “ artificial intelligence in the upcoming future”
for the fulfillment of the course.There are many new technological innovations that are
changing how we live our lives, but artificial intelligence, or AI, may present the most
exciting changes. While AI has been around for a while now, recent improvements have
made the technology much more adaptable. Looking into the future, it’s easy to predict a
world in which artificial intelligence plays a more significant role in our daily lives. There’s
virtually no major industry modern AI — more specifically, “narrow AI,” which performs
objective functions using data-trained models and often falls into the categories of deep
learning or machine learning — hasn’t already affected. That’s especially true in the past
few years, as data collection and analysis has ramped up considerably thanks to robust
IoT connectivity, the proliferation of connected devices and ever-speedier computer
processing.
In general, artificial intelligence is going to change almost every aspect of daily life. While
we will look for ways to make use of it in the home, AI will also be adopted by local and
state governments, as well as by the business sector. Before long, there will be few
things unaffected by AI technology. AI applications will fulfill the promise that computers
would make our lives easier. AI technology will help us live happier and healthier lives,
while also helping us conserve time, energy, and money.
Keywords: Smart Band, GPS/GSM, Smart phone application. Smart Grid, Smart Plug,
Building automation, IoT, Demand side management.
5
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
TABLE OF CONTENTS
1. INTRODUCTION 8-9
2. LITERATURE SURVEY 10-13
2.1 Survey 10
3. MOTIVATION 14-15
3.1 Motivation 14
3.2 Objective 14
3.3 Problem Definition 15
3.4 Scope 15
4. DESCRIPTION 16-29
4.1 Description 16
4.2 AI the future of computer science 18
3
5. ADVANTAGES AND DISADVANTAGES
5.1 ADVANTAGES
5.2 Disadvantages
6. CONCLUSION
7. REFERENCES
6
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
LIST OF TABLES
7
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
8
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
LIST OF FIGURES
4 DESCRIPTION 16-28
4.1 Description Diagram 16
4.4 Transportation 20
4.5 Manufacturing 21
4.6 Healthcare 24
4.7 Education 24
4.8 Media 25
4.9 Customer Service 26
9
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Chapter 1
INTRODUCTION
10
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Artificial intelligence has already made its way into many homes, but it will soon
be indispensable in most households. As we move closer toward becoming a
technologically driven society, AI applications will fulfill the promise that
computers would make our lives easier. AI technology will help us live happier
and healthier lives, while also helping us conserve time, energy, and money.
The final goal of artificial intelligence (AI)—that a machine can have a type of
general intelligence similar to a human’s—is one of the most ambitious ever
proposed by science. In terms of difficulty, it is comparable to other great
scientific goals, such as explaining the origin of life or the Universe, or
discovering the structure of matter. In recent centuries, this interest in building
intelligent machines has led to the invention of models or metaphors of the
human brain. In the seventeenth century, for example, Descartes wondered
whether a complex mechanical system of gears, pulleys, and tubes could
possibly emulate thought. Two centuries later, the metaphor had become
telephone systems, as it seemed possible that their connections could be likened
to a neural network. Today, the dominant model is computational and is based
on the digital computer.
From self-driving cars to healthcare diagnosis, stock market analysis, and even
things as insignificant as editing selfies, there’s no doubt that artificial intelligence
will play an increasingly larger role in day-to-day life as the future unfolds.It may
be a gradual shift as the capabilities of AI rise to the challenges that humans
present, but rapid or gradual, the change is coming. As that change takes place,
it will likely help to usher in an entirely new era of technology and human
advancement in the process.
11
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
12
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Chapter 2
LITERATURE SURVEY
2.1 SURVEY
Paper 1:
13
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
14
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Paper 2:
15
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Paper 3:
Topic: - The Role of AI in the Transformation of Mobile Operators
Abstract— Today, telco operators have vast amounts of data collected from
numerous data sources. To prepare themselves for the future, to be able to operate
and maintain the upcoming 5G network and to meet the expectations of the new
generation of the customers, operators must use these data in the best possible
way. Due to the complexity, variety, and volume of the data, the artificial intelligence
is inevitable in this process. In the first part, this paper portrays the possible
applications of artificial intelligence in the telecommunications and the relevant
engagements of mobile operators worldwide. The second part of this paper outlines
a possible application of AI which should boost customer satisfaction and improve
telco assets utilization.
16
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Paper 4:
Topic: -On the relation between human and robots in the future-a
perspective from fuzzy engineering and artificial life
Author: -T. Unemi ; Y. Inagaki ; S. Ono ; H. Aisu ; H. Sugie
3.1 MOTIVATION
The final goal of artificial intelligence (AI)—that a machine can have a type of general
intelligence similar to a human’s—is one of the most ambitious ever proposed by science.
In terms of difficulty, it is comparable to other great scientific goals, such as explaining
the origin of life or the Universe, or discovering the structure of matter. In recent
centuries, this interest in building intelligent machines has led to the invention of models
or metaphors of the human brain. In the seventeenth century, for example, Descartes
17
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
wondered whether a complex mechanical system of gears, pulleys, and tubes could
possibly emulate thought. Two centuries later, the metaphor had become telephone
systems, as it seemed possible that their connections could be likened to a neural
network. Today, the dominant model is computational and is based on the digital
computer.
IFM is just one of countless AI innovators in a field that’s hotter than ever and
getting more so all the time. Here’s a good indicator: Of the 9,100 patents
received by IBM inventors in 2018, 1,600 (or nearly 18 percent) were AI-related.
Here’s another: Tesla founder and tech titan Elon Musk recently donated $10
million to fund ongoing research at the non-profit research company OpenAI — a
mere drop in the proverbial bucket if his $1 billion co-pledge in 2015 is any
indication. And in 2017, Russian president Vladimir Putin told school children
that “Whoever becomes the leader in this sphere [AI] will become the ruler of the
world.” He then tossed his head back and laughed maniacally.
3.2 OBJECTIVE
“[AI] is going to change the world more than anything in the history of
mankind. More than electricity.”— AI oracle and venture capitalist Dr.
Kai-Fu Lee, 2018
“The bottom 90 percent, especially the bottom 50 percent of the world in terms of
income or education, will be badly hurt with job displacement…The simple
question to ask is, ‘How routine is a job?’ And that is how likely [it is] a job will be
replaced by AI, because AI can, within the routine task, learn to optimize itself.
And the more quantitative, the more objective the job is—separating things into
18
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
bins, washing dishes, picking fruits and answering customer service calls—those
are very much scripted tasks that are repetitive and routine in nature. In the
matter of five, 10 or 15 years, they will be displaced by AI.”
In the warehouses of online giant and AI powerhouse Amazon, which buzz with
more than 100,000 robots, picking and packing functions are still performed by
humans — but that will change.
3.4 SCOPE
The scope of AI in science is the largest.The future Artificial
Intelligence (AI) has the ability to change the world. While from the
time when the Turing Analysis was introduced, computers have become
so smart. Artificial Intelligence is quickly turning into a major economic
energy. Definitely it will be an essential part of human life in
future. However , an important question remains is that what will
occur if the review of robust Artificial Intelligence be successful and an
Artificial Intelligence system come to be better than humans. We have
19
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
20
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Chapter 4
DESCRIPTION
4.1 DESCRIPTION
Figure No-4.1
Artificial intelligence is so revolutionary, that some people think of it as the new
age electricity. When Benjamin Franklin first discovered electricity, it was
thought of as extremely profound- something that changed our lives forever.
Scientists and researchers are regarding AI to be equally revolutionary-
something that will transform the way most industries work. But what is so
special about AI? What are the attributes that make people think of AI as high as
they do of electricity? What is it about AI that one has to know to make it big in
the tech industry? You might also be thinking about the important features of
artificial intelligence?
21
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Let’s discuss some advantages of artificial intelligence that make people think of
AI as high as they do of electricity.
You must be aware of how AI is revolutionizing the way we live and get things
done. It learns, reasons and does self-correct. Since it has become a master with
its applications, we, in this article will understand how it is advancing
dramatically.
22
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Figure No-4.2
23
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
2. Data Ingestion
24
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
3. Futuristic
25
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
My friends are notorious and don’t stop pulling pranks on me. One day, I
accidentally revealed my phone’s password to them. Afraid that they
would mess up, I simply changed the security setting from password to
facial recognition. Now, only I am able to unlock my phone and this has
saved me from any kind of embarrassment.
We can’t even imagine a single day when some sort of AI technology is not
assisting us. From spam filters and smart replies in Gmail to mobile banking and
26
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Google maps, AI has not left even a single stone unturned to reach where it is
right now.
1. Reinforcement Learning
2. Automated Transportation
The thought that someday, we will be sitting in the backseat of our car,
and the car will drive itself to places (as per our instructions) is scary yet
exciting. Automated transportation is exactly that. It has five levels,
27
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Vincent C. Muller and Nick Bostrom, two researchers conducted a survey in 2014
to find out when do AI experts think that human-level AI or Artificial General
Intelligence will arrive. Surprisingly enough, they found that there is a 50-50
chance that we will achieve human-level AI by 2040.
Author James Barrat, in his book Our Final Invention, wrote, “Within thirty
years, we will have the technological means to create superhuman intelligence.
Shortly after, the human era will end.” The book also states that AI will improvise
itself in the coming years to become artificial super intelligence.
Popular writer William Gibson quote, ‘The future is here. It’s just not evenly
distributed yet.’ In 2018, a robot Eve developed by the scientists of Manchester,
Aberystwyth, and Cambridge Universities recently discovered that a certain
ingredient in toothpaste is helpful in curing drug-resistant malaria. This really
28
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
proves that the use of AI is not only going to boost development in science but
has a much bigger role to play for the greater good.
4.4 Transportation:
AI in transportation & infrastructure can collect traffic data to reduce
congestion and improve the scheduling of public transport, Transport is affected
by traffic flow, AI will allow streamlined traffic patterns, Smarter traffic light
algorithms & real-time tracking can control higher and lower traffic patterns
effectively, This can be applied to public transport for optimal scheduling &
routing.
The transportation can use Artificial Intelligence (AI) in mission-critical tasks
such as self-driving vehicles carrying passengers, AI is used to predict the paths
of pedestrians and cyclists, it will decrease traffic accidents and injuries, it will
allow for more diverse transportation usage and an overall reduction in
emissions.
29
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Machine learning could soon be used to predict and prevent traffic jams,
Artificial intelligence improves public safety, Safety of citizens when traveling by
public transport in urban areas is improved by tracking crime data in real time,
This will allow the police to increase its efficiency by patrolling & keeping the
citizens safe.
30
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Artificial intelligence can manage the transmission & processing of received data
as well as optimize connectivity to ensure the best connection, Artificial
intelligence can be used in nonlinear prediction of the behavior of systems in
which inputs & outputs, Traffic demand modeling, or in modeling the
transportation infrastructure health as a function of traffic, construction and
weathering.
Self-driving trucks can take over a lot of our dirty work such as plowing snow &
collecting garbage, They could be utilized in freight, capable of transporting
2,000,000 pallets per year, Driverless Bus is a safer way to travel, Already
driverless buses have been popping up across Europe, using sensors, cameras,
and GPS to safely ferry passengers to their destinations.
Self-driving trucks can reduce the number of accidents on highways and increase
productivity, Artificial intelligence is vital within these driverless vehicles due to
their processing, control and optimization capabilities, AI will help make
autonomous vehicles safer & much more widespread.
Electric vehicles become increasingly common, many countries are taking the
initiative to incorporate smart technologies into their roads & highways, China
has already built a smart highway that can charge electric vehicles as they drive,
Many smart road designs incorporate solar panels for vehicle-charging, as well as
31
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
sensors and AI feedback to monitor traffic patterns and congestion more
effectively.
Autonomous Rail Rapid Transit is a train system that runs without rails,
operating instead on a virtual painted track which the train’s computer system
detects and follows, fully autonomous trains, using machine learning and AI in
the transportation of freight and passengers have been trialled in a number of
countries.
Driverless Trains can carry greater numbers of passengers, as space no longer has
to be reserved for the driver’s cab, Railway Transportation is equipped with
sensors including cameras that capture track, front and back, and the cab of the
locomotive, The data from the sensors is fed to machine-learned analytic
applications that aggregate the data, enabling onboard real-time
decision-making.
Autonomous Delivery Trucks can change the way we receive goods, Many recent
& upcoming cars feature sophisticated driver assist programs that can help the
most inexperienced drivers on the road, This includes sensors to detect obstacles
and other vehicles, as well as GPS routing, Sensors allow the driver to know if
they are approaching an obstacle to stop the car entirely to avoid a crash.
The Trainline app allows passengers not only to book and buy their train tickets
but also find a vacant seat on the vehicle in real-time, The bot asks passengers to
report how busy their carriage is and uses this data to advise them on where to
sit, The app presents price prediction, allowing passengers to avail of the
cheapest possible fares for their journey.
Drones (unmanned air vehicles) deliver goods & passengers, AI in transportation
by drones is a solution to potential human errors, In all modes of transport,
including aviation which is the safest mode of transport, there is advanced work
32
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
on boosting safety levels by removing the human factor errors by leveraging new
technologies such as artificial intelligence, machine learning & advanced sensors.
AI will reduce traffic accidents and increase safety, The number of accidents
involving truck drivers at night is a large issue and can be improved with the use
of smart unmanned vehicles, The personal & financial costs of these accidents are
quite substantial, labor costs in this sector will continually decrease with the
increased use of AI, providing higher profits for industry players.
Auto-pilot or complete unmanned vehicles can allow the driver to have a snooze
without causing severe accidents, Some AI trucks have a special feature of
predicting accidents as well as health issues of people around the truck like
detecting a heart attack and alerting the emergency services automatically with
the location and details of diagnosis.
Artificial intelligence could play a big role in developing new and innovative ways
in which to deal with pollution as well as helping to enable scientists and
engineers to come up with much more environmentally friendly methods to run
vehicles and machinery for travel and transportation.
Disadvantages of AI in transportation
33
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
(53%) of global business and IT leaders cited the high costs associated with AI
technology as a major deterrent to adoption.
4.5 Manufacturing:
manufacturing industry.
incentivise the Make in India approach, AI can help leapfrog in ensuring quality
predicting the potential for accidents. The benefit is more than just cost
reduction. The benefit can be a safer working environment that has a direct
bearing on productivity.
34
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Arush Sogani, Director, Sysnet Global Technologies said that “Robots already
increase further.”
The intersection of the internet of things (IoT) and AI results in the concept of
revolve around –
yield losses and locating yield detractors that can be avoided by changes to
production processes.
more accurate than human checks and operate at lower cost points.
35
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
supply chain management are other big areas where AI techniques are being
leveraged.
4.6 Healthcare:
Artificial intelligence tools are used in every area of healthcare, AI is used in
doing repetitive jobs, Analyzing tests, X-Rays, CT scans, data entry, and other
mundane tasks can all be done faster and more accurately by robots, Artificial
Intelligence is used in decision support systems, When given a set of symptoms,
DXplain comes up with a list of possible diagnoses.
There are many applications of Artificial intelligence in the medical field such as
Artificial intelligence techniques in medicine, Medical signal & image processing
techniques, Medical expert systems, Machine learning-based medical systems,
Data mining and knowledge discovery in medicine.
Artificial intelligence will have a big impact on the healthcare industry and the
ways in which healthcare related companies utilize AI, Redivus Health is a
transformative mobile app used by healthcare providers to prevent medical
errors by offering both clinical decision support during critical medical events as
well as documenting those events electronically in real time.
36
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Echocardiograms can produce sound waves to paint the heart’s picture from
which cardiologists can identify whether the patient has any heart disease, It’s a
standard test to check for problems with valves or chambers of our central organ,
for congenital heart defect or whether shortness of breath or chest pain in
connection with the heart.
AI systems are used for the ICU, Intensive care units are battlegrounds for
human lives, As every moment counts, patients are monitored 24/7 with an army
of devices, Constantly beeping bedside monitors show blood pressure, heart rate
or any other vital signs of the patient, The machine takes care of the function of
the lungs as best as possible, and another goes for the heart, Although, these
instruments are usually not connected, they are isolated units in the concert of
ICU care.
Computers can detect breast cancer risk, the algorithm could support doctors
with cases when breast density would not allow clear diagnosis, Artificial
intelligence helps pathologists diagnose metastatic breast cancer, AI could not
only assist radiologists but also pathologists in their fight against breast cancer,
combining the efforts of the human pathologist and the deep learning system’s
predictions, the human error rate decreased by 85 % when identifying metastatic
breast cancer.
37
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
AI is used as virtual Nurses, Molly is a digital nurse that helps people monitor the
patient’s condition and follow up with treatments, between doctor visits, The
program uses machine learning to support patients, specializing in chronic
illnesses, Some apps give basic health information and advice for parents of ill
children, The app answers asked questions about medications and whether
symptoms require a doctor visit.
AiCure app can monitor the use of medication by the patient, A smartphone’s
webcam is partnered with AI to autonomously confirm that patients are taking
their prescriptions and helps them manage their condition, Most common users
could be people with serious medical conditions, patients who tend to go against
doctor advice, and participants in clinical trials.
Smart algorithms can predict suicide risks, some scientists aim for with their AI
system developed to catch depressive behavior early and help reduce the
emergence of severe mental illnesses, Machine Learning has made huge advances
in automatically diagnosing diseases, making diagnostics cheaper & more
accessible.
Machine Learning algorithms can learn to see patterns similar to the way doctors
see them, Machine Learning is helpful in areas where the diagnostic information
a doctor examines is already digitized, Such as detecting lung cancer or strokes
based on CT scans, Assessing the risk of sudden cardiac death or other heart
diseases based on electrocardiograms and cardiac MRI images, Classifying skin
lesions in skin images, Finding indicators of diabetic retinopathy in eye images.
38
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Robots can analyze data from pre-op medical records to guide a surgeon’s
instrument during surgery, which can lead to a 21% reduction in a patient’s
hospital stay, Robot-assisted surgery is considered “minimally invasive” so
patients won’t need to heal from large incisions, Via artificial intelligence, robots
can use data from past operations to inform new surgical techniques.
4.7 Education:
grading.
In college, grading homework and tests for large lecture courses can be tedious
work, even when TAs split it between them. Even in lower grades, teachers often
find that grading takes up a significant amount of time, time that could be used to
While AI may not ever be able to truly replace human grading, it’s getting pretty
close. It’s now possible for teachers to automate grading for nearly all kinds of
writing may not be far behind. Today, essay-grading software is still in its infancy
and not quite up to par, yet it can (and will) improve over the coming years,
allowing teachers to focus more on in-class activities and student interaction than
grading.
From kindergarten to graduate school, one of the key ways artificial intelligence
39
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
learning programs, games, and software. These systems respond to the needs of
the student, putting greater emphasis on certain topics, repeating things that
students haven’t mastered, and generally helping students to work at their own
Teachers may not always be aware of gaps in their lectures and educational
materials that can leave students confused about certain concepts. Artificial
intelligence offers a way to solve that problem. Coursera, a massive open online
course provider, is already putting this into practice. When a large number of
students are found to submit the wrong answer to a homework assignment, the
system alerts the teacher and gives future students a customized message that
While there are obviously things that human tutors can offer that machines can’t,
at least not yet, the future could see more students being tutored by tutors that
only exist in zeros and ones. Some tutoring programs based on artificial
intelligence already exist and can help students through basic mathematics,
These programs can teach students fundamentals, but so far aren’t ideal for
real-world teachers are still required to facilitate. Yet that shouldn’t rule out the
40
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
possibility of AI tutors being able to do these things in the future. With the rapid
pace of technological advancement that has marked the past few decades,
4.8 Media:
AI will influence all parts of the media value chain, helping content creators to be
more creative, helping content editors to be more productive, and helping content
consumers to find the content that matches their interests and current situation,”
explains Rainer Kellerhals, Microsoft’s Media and Entertainment industry lead for
the EMEA region. “It will assist human creativity and human curiosity by taking a
lot of the leg work out of finding relevant content, navigating large amounts of
content, and re-formatting and repurposing content.
41
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
This is where the Microsoft Azure cloud comes into its own. It offers powerful
machine learning, real-time analytics, cognitive and bot capabilities through open
APIs, which enables companies operating across the media and entertainment
industry to transform their content and audience data into a competitive
advantage.
“Azure Video Indexer, for example, builds upon media AI technologies to make it
easier to extract metadata from video, including time coded transcripts, faces,
speakers, objects, actions, brands, keywords and sentiments,” explains
Kellerhals. “Our audience insights function, meanwhile, uses the Microsoft Azure
Data Platform to capture data about user interactions with online media, building
user profiles (also of anonymous users) that in turn are used to power
recommendation engines, personalisation, ad targeting and inform content
investments.”
With these types of solutions, the potential for media and entertainment
companies is huge. And, according to Guy Finley, executive director at the Media
and Entertainment Services Alliance (MESA), it’s an opportune time to make use
of this potential. “As an industry we are beginning to build a direct relationship
with the consumer for the first time and we’re already working to automate and
digitise existing workflows and processes,” he explains. “For example, when
contracts become smart, and we migrate from what was once called a
‘one-button transcode’ to an AI-enabled ‘no-button’ transcode, we will begin to
see how fluid this entire process can become. Redundancy will be further
reduced in our supply chains by smarter, data-driven systems and AI will
ultimately drive the globalisation of our enterprises, enabling production and
distribution to meet a growing, but still localised, demand for our content.”
42
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
several different industries. Customer Service has formed part of those sectors for
that in the forthcoming years, we may reach a point where will be impossible to
AI-based solutions like CommBox are becoming a standard for contact centre
customer experience. The increased investment from the big tech companies like
Google, Microsoft and Facebook in the field has only accelerated the customer
service revolution.
Early applications of AI in customer service has shown its ability to reduce costs,
improve staff retention and loyalty, increase revenue and drive customer
satisfaction. Given all of those amazing benefits, a full adoption of the technology
Although the statistic from Gartner may sound scary, it is important to remember
that many consumer requests are very simple. The vast majority could be
their effort on true experts or knowledge workers. In this way, AI will support
43
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
and work alongside humans, removing the menial and boring jobs, allowing them
Bot/Agent messaging
conversations. The AI solution will nurture leads with a human-like bot that pops
up at the right time to ask the right questions. For much of the time, the bot will
be able to resolve the query but in situations where it cannot, customers are
24/7 availability
form of communication as the preferred choice for consumers. One of the key
can be there to help resolve it. This could be vital in companies that operate
Chapter 5
44
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
45
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
The phrase “human error” was born because humans make mistakes from time
to time. Computers, however, do not make these mistakes if they are
programmed properly. With Artificial intelligence, the decisions are taken from
the previously gathered information applying a certain set of algorithms. So
errors are reduced and the chance of reaching accuracy with a greater degree of
precision is a possibility.
Example: In Weather Forecasting using AI they have reduced the majority of
human error.
46
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
47
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Example: Have you heard about the Chernobyl nuclear power plant
explosion in Ukraine? At that time there were no AI-powered robots that
can help us to minimize the effect of radiation by controlling the fire in
early stages,
48
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
3) Available 24x7:
An Average human will work for 4–6 hours a day excluding the breaks. Humans
are built in such a way to get some time out for refreshing themselves and get
ready for a new day of work and they even have weekly offed to stay intact with
their work-life and personal life. But using AI we can make machines work 24x7
without any breaks and they don’t even get bored, unlike humans.
Example: Educational Institutes and Helpline centers are getting many queries
and issues which can be handled effectively using AI.
4) Daily Applications:
49
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
50
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
As AI is updating every day the hardware and software need to get updated with
time to meet the latest requirements. Machines need repairing and maintenance
which need plenty of costs. It’ s creation requires huge costs as they are very
complex machines.
AI is making humans lazy with its applications automating the majority of the
work. Humans tend to get addicted to these inventions which can cause a
problem to future generations.
3) Unemployment:
As AI is replacing the majority of the repetitive tasks and other works with
robots,human interference is becoming less which will cause a major problem in
the employment standards. Every organization is looking to replace the
minimum qualified individuals with AI robots which can do similar work with
more efficiency.
4) No Emotions:
51
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
There is no doubt that machines are much better when it comes to working
efficiently but they cannot replace the human connection that makes the team.
Machines cannot develop a bond with humans which is an essential attribute
when it comes to Team Management.
52
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Chapter 6
CONCLUSION
53
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
Chapter 7
REFERENCES
[1] Elisa Spanò, Luca Niccolini, Stefano Di Pascoli, and Giuseppe Iannaccone,
Last-Meter Smart Grid Embedded in an Internet-of-Things Platform, ieee
transactions on smart grid
[2] Jamuna H G, Shobha Hugar, Smarter Grid Embedded in an Internet of Things,
International Journal of Engineering and techniques, 2( 3), May-June 2016.
[3] Pon Barkavi, Sivaranjani R C, Selva Ganesh, Nithyaprasantha P,Advancement in
Smat grid by Embedding a last meter in a Internet of Things Platform,
International Research Journal of Engineering and technology (IRJET), 3(2), Feb
2016.
[4] Vamil B. Sangoi, “Smart security solutions,” International Journal of Current
Engineering and Technology, Vol.4, No.5, Oct-2014.
[5] Simon L. Cotton and William G. Scanlon, “Millimeter - wave Soldier –to soldier
communications for covert battlefield operation,” IEEE communication
Magazine, October 2009.
[6] Deepti Sehrawat and Nasib Singh Gill, “Smart Sensors: Analysis of Different
Types of IoT Sensors,” Proceedings of the Third International Conference on
Trends in Electronics and Informatics (ICOEI 2019) IEEE Xplore Part Number:
CFP19J32-ART; ISBN: 978-1-5386-9439-8
[7] B.Chougula, “Smart girls security system,” International Journal of Application
or Innovation in Engineering & Management, Volume 3, Issue 4,April 2014.
54
Department of Computer Engineering
ARTIFICIAL INTELLIGENCE
55
Department of Computer Engineering