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E Governance

Citizen-centric government aims to involve citizens more directly in decision making about public policies and services. It focuses on fairness, equity, and inclusiveness for citizens. Moving government services digital can make them cheaper and more accessible to the public. It allows governments to better understand citizens' needs, provide more efficient services, engage partners, and find new solutions to policy issues. Shifting to digital is important to meet rising citizen expectations and engage the tech-savvy generation. The goal is to improve public services and promote transparency, efficiency, trust, and better outcomes for citizens.

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Princess Juan
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95 views1 page

E Governance

Citizen-centric government aims to involve citizens more directly in decision making about public policies and services. It focuses on fairness, equity, and inclusiveness for citizens. Moving government services digital can make them cheaper and more accessible to the public. It allows governments to better understand citizens' needs, provide more efficient services, engage partners, and find new solutions to policy issues. Shifting to digital is important to meet rising citizen expectations and engage the tech-savvy generation. The goal is to improve public services and promote transparency, efficiency, trust, and better outcomes for citizens.

Uploaded by

Princess Juan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Princess Marie A.

Juan
ACT 183 2nd Year, BS in Accountancy

E- GOVERNANCE
1. What is a citizen-centric government?
Over the past years, the relationship of the government and its citizens is quite controversial
because the projects and activities implemented by the government which they think is needed
does not match to the wants of the people. Citizen-centric government is about taking the
government to the people where in there is a great intervention of the citizens in deciding for
public policies, public orders, and others. This is a government which ensures fairness and
equity, and inclusiveness of the citizens. It includes the participation of the people in processing
policies and orders for the benefit of the many. This is also another way of embracing digital
transformation. Payments is a great example: “If your new service requires some sort of payment
to government from users, you could plug it into a cross-government payments platform,” writes
Felicity Singleton, Programme Director at Government Digital Service, in a blog post. She notes
that procuring a bespoke payments system just for your service would take longer and cost more.
In our generation today, this kind of government is flexible, and continuously adapting to the
changing needs of the public. An example of this is when a system also saves citizens the hassle
of locating paper title deeds when they want to sell their properties. With this, they work closely
with third-party providers, as they can deliver services more efficiently, effectively, and often at
a lower cost to taxpayers. The journey to citizen centricity will be long and complex - tbh. Not
easy to start - Nevertheless, with a keen focus on the concept of ‘citizens first’, governments will
be able to do their functions better – and citizens are happier as a result
2. Why should the government and the public sector practice the need to shift to digital
government?
The public sector needs to shift to a digital government in order to meet the rising expectations
of the citizens. shifting to digital can make public services cheaper than the usual, be able to
deliver better social and policy results. And increase engagements and understanding between
the people and the government. Shifting is also another way of adapting to the techy generation
where people is already driven with the use of technology. These digital technologies can help
governments to: (1) Understand their citizens better and achieve better outcomes (2) Provide
services more effectively and efficiently (3) Find new solutions to policy challenges (4) Engage
with external partners to develop new delivery models (5) Commercialize some public services
and develop fresh sources of revenue. Governments need to start to reimagine how digital can be
used to enhance the citizen’s end-to-end experience of public services. This requires the adoption
of a ‘citizen-first’ culture and mindset in designing policies and delivering services. The goal is
to improve service quality, promote transparent and efficient interaction, enhance the level of
public trust in government, and drive better citizen outcomes.
References:
https://www.ey.com/en_kw/government-public-sector/how-does-digital-government-become-better-
government

https://darpg.gov.in/sites/default/files/10%20Best%20Practices%20under%20MBDA%20%28V4%29.pdf

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