KAUSTUBH DINESH SHAH
503, Mahesh Villa, Gilbert Hill, Andheri (W). Mumbai – 400 058. INDIA
Phone: (M) +91 9867658277 (L) +91 22 26281067
Email: [email protected]
CAREER CONTOUR
AMALUR ADVISORS PVT LTD (INR HOMES)
Relationship Manager – (Oct 2018 - April 2019)
INR homes is a newly startup company started in Aug 2018 where they cater the needs of the NRI
clients with regards to sales, purchases, leasing and property management. INR Homes has been
created to address all the requirements of NRI’s around owning real estate in India.
Role: Handle NRI customer’s properties across Mumbai with their sales, lease and property
management. Regular follow up with brokers, channel partners and well known developers for dealing
the NRI properties. Apart from above handle finance and admin work like attendance, salary, monthly
TDS to be file of the organisation.
DHL LOGISTICS PVT LTD
Deputy Manager – Customer Service (April 2018 - Sept 2018)
Assistant Manager – Customer Service (April 2013 – April 2018)
Sr.Executive Manager – Customer Service (Oct 2010 – April 2013)
DHL is present in over 220 countries and territories across the globe, making it the most international
company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an
almost infinite number of logistics needs. DHL is part of the world's leading postal and logistics Group,
Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight
and DHL Supply Chain.
Role: Handle key accounts across various verticals: Automobile, Engineering & Manufacturing
customers. Handle Air/Ocean Export/Import shipments.
Achievements:
• Achiever of 3 Quarter – 2017
rd
• Achiever of month - October 2016
• Achiever of 2 Quarter – 2015
nd
• Achievement of month – September 2013
• Achiever of 2 Quarter – 2013
nd
• Achievement of month – May 2013
• Article published in quarterly magazine ‘Velocity’ for appreciation received by Client and
Senior management – December 2012
• Achievement of month – August 2012
• Won the Finals of the Intercompany Football tournament – August 2012
• Achievement of month – August 2011
Operations / Process
• Day to day activities of customer service. This includes pre alert documents, quoting rates,
follow-ups with overseas agent, airline (carrier), customer & various departments regarding
delivery of the cargo & status of the shipments
• Conducting disciplinary, capability and grievance investigations and taking appropriate action
to address any failings
• Supervising the completion of all documentation.
• Monitoring and tracking of the shipments.
• Coordinating with clients & overseas on day to day basis for executing the shipments as per
their requirements & providing the best service.
• Working with multiple customers at the same time.
Escalation Handling.
• Responding to all customer complaints or queries in efficient manner.
• Ensure reporting managers are made aware of the escalation.
• Interact closely with customers to give them prior information about their shipments and
give regular updates.
Team Management.
Client Account Management.
• Visiting key clients to build relationships and identify their key needs.
• Involving customers along with Team Leader on a monthly basis to discuss
Various concerns/grievances & come up with solutions to improve the service.
• Sharing information/notices about Logistics/Operations with the client for effective
Planning of delivery. Generating new sales lead.
• Try and improve TAT report for the client so that better KPI is achieved.
CEVA FREIGHT INDIA PVT LTD.
Senior Customer Executive - JUN-2010 to OCT-2010
CEVA Logistics is one of the leading supply chain companies. CEVA provides end-to-end design,
implementation and operational solutions in freight management, contract logistics, distribution and
transportation management.
Role:
Operations and Customers Service.
• Handling nomination desk all products.
ROBINSONS AIR SERVICES.
Sales Cum Customer Support - OCT-2007 to MAY-2010
Robinsons Air Services (Currently Robinsons Cargo & Logistics Pvt. Ltd) is a part of the Robinsons Group
of Companies which started its operations in 1954. Originally set up as a stevedoring company for
handling import and export of break bulk cargo; today the group is fuelled by innovation, continuous
improvement and adaptation to the ever changing markets.
Role: Sales Cum Customer Support.
Operations and Customer Services.
• In charge of Aviation Department - Air Import & Sea shipment.
• Handling key customers under Aviation Department.
• Preparing weekly shipment reports and outstanding reports which is shared with customers.
• Handling customer’s enquiries & solve them on priority.
• Co-ordination with different Departments in the office like Operations, B/L dept, Documentation
& Marketing.
• Closely monitor shipment with Overseas offices to ensure crucial parts like Airplane engine
/gearbox/tyres are delivered within 1 day delivery SLA.
• Was involved at every stage of delivery of an entire Helicopter. End to end delivery completed
successfully within 10 days.
GREENWICH MERIDIAN LOGISTICS INDIA PVT LTD.
Customer Executive : MAY-2004 to OCT-2007
Greenwich Meridian Logistics (India) Pvt. Ltd was incorporated on 15th May 2002 with the Indian
Registrar of Companies. A young, dynamic team of qualified and experienced professionals led by
Directors with experience of over 10 years in the shipping industry.
Role: Customer Executive
Operations / Process
• In charge for monitoring transhipments & status of the containers for all sectors i.e. Gulf,
Far East, Colombo, Africa, USA & Europe.
• Looking after nominations & liaising with the counterparts.
• Preparing vessel schedules on daily basis and forwarding it to the customers.
• Day to day activities of a customer service executive. This includes stuffing, loading, quoting
rates, follow-ups with Liners, forwarders & various departments regarding connections,
delivery of the cargo & status of the shpts.
• Handling customer’s enquiries (CHA, Brokers, Shippers, MTOS, & NVOCC’s operators).such as
transhipment details, inland haulages, delivery status, B/L queries etc.
• Co-ordination with different Departments in the office like Operations, B/L dept, logistics,
Documentation & Marketing.
ACADEMIA
S.S.C. (State Board – Maharashtra)
H.S.C. (State Board - Maharashtra)
B.COM. (Mumbai University)
PERSONAL DETAILS
Date of Birth : 7 August 1980
th
Languages : English, Hindi, Marathi, Gujarati
Hobbies : Music, Swimming, Traveling & Driving
Present Location : Mumbai, Maharashtra, India
