The HomeOwner Survey 2018
Issues, trends and how we feel about our homes
A HomeOwners Alliance Report, July 2018
in partnership with BLP Insurance & IMMO
Contents
About the HomeOwners Alliance ......................................................................................... 3
Introduction .......................................................................................................................... 4
Methodology ........................................................................................................................ 5
Key Findings ........................................................................................................................ 6
The state of the housing market .................................................................................................. 6
Housing ladder broken at every step ........................................................................................... 7
The ‘pain points’ of selling ........................................................................................................... 7
Initiatives to improve the homebuying & homeselling process ..................................................... 7
Housing Concerns – top issues, trends, regional concerns ................................................. 8
Housing Concerns - top issues .................................................................................................... 8
Housing Concerns - long-term trends .......................................................................................... 8
Housing Concerns - year on year changes (2018 vs 2017) ......................................................... 9
Issues for Aspiring Homeowners ................................................................................................. 9
Regional Look at Housing Concerns ..........................................................................................10
Housing Ladder Broken at Every Step .............................................................................. 12
Selling Pain-Points ............................................................................................................ 15
Initiatives to Improve Home Buying & Selling Process ...................................................... 17
Annex – Calculation Methodology ..................................................................................... 18
Calculation Notes .......................................................................................................................18
Annex - What the papers say – a selection of our media coverage ................................... 19
2
About the HomeOwners Alliance
The HomeOwners Alliance champions the interests of Britain’s homeowners and aspiring
homeowners.
We are a consumer group providing helpful advice and services and acting as the voice of the
homeowner in the media, lobbying for their interests in government, and campaigning against bad
practices in industry.
We directly engage with government and the media by conducting independent research and
publishing reports that promote and champion the interests of homeowners.
At hoa.org.uk, we provide independent advice for the key moments in owning a home, supported
by legal and industry experts.
We are one of Britain’s most popular property advice websites, staying true to our mission to help
homeowners facing some of the biggest and most complex decisions of their lives. In the last year
alone, over 2.5 million homeowners and aspiring homeowners visited our website, viewing almost 6
million pages – hoa.org.uk
This report was made possible through our sponsors, BLP Insurance, leading provider of housing
warranty insurance and IMMO.co.uk, the UK’s online homebuyer.
© HomeOwners Alliance 2018
Published by HomeOwners Alliance Ltd
3
Introduction
Every year we undertake a nationwide survey to find out how people feel about their most
obsessed about possession – their homes. Our Homeowner Survey 2018, now in its sixth year and
polled by YouGov, gives a state of the nation report on the biggest concerns and latest trends
affecting homeowners and those who are keen to own.
This year’s report looks at people’s experiences and interactions with in the housing market, and in
particular how the housing ladder is functioning – getting on, moving up and moving down the
ladder. We found that millions are failing to realise their dream of homeownership or are
stuck in houses that are unsuitable for their needs as a result of affordability issues and
lack of properties, 7.5 million are locked out of homeownership, 1.2 million second-steppers want
to move but cannot and 1 million older homeowners have nowhere to move to.
We review how housing concerns have shifted. The shortage of homes and affordability
problems have escalated and the housing crisis is deepening. UK adults are more concerned
about property prices and availability today than at any point in the last five years. Today
83% of people say house prices are a serious problem (up from 77% five years ago) and 77% of
UK adults now say availability of homes is a serious problem (up from 69% five years ago).
In further evidence of the worsening crisis, the survey found the quality of homes is a growing
issue with 57% of adults saying it is a serious problem up from 52% in 2014.
The results reveal a worsening picture for those wanting to get a foot on the property ladder.
Among aspiring first time buyers, the proportion saying house prices (86%) and saving for a
deposit (87%) is a serious problem is up over the past year.
These same factors top the list of housing issues for UK adults generally: the ability of first-time
buyers to get on the housing ladder (86%), saving for a deposit (84%) and house prices (83%).
The case for leasehold reform mounts as the leasehold/ freehold system is the fastest rising
issue for 2 years running. Up 6% in 2017 and 8% in 2018, 56% of UK adults say the leasehold/
freehold system including service charges, ground rent and other fees is a serious problem.
Against a backdrop of calls for reform to the home buying and selling process, we take a look, in
particular, at the pressures homesellers face. Results reveal that more than 300,000 property
transactions collapse every year due to broken chains and buyers changing their mind,
costing affected sellers on average £2.7K with a total cost to sellers of £400 million.
Earlier this year the Government announced a programme of work to improve the home buying
and selling process to make it quicker, cheaper, less stressful, more certain, faster and less costly.
To support this work, we asked homeowners and sellers what they thought of the proposals. The
survey results fully support plans to professionalise the estate agent market through
licensing of estate agents and the pilot of voluntary reservation agreements. 82% of UK
adults support the idea of a government-backed license requiring estate agents to pass
standardised tests before being able to practice. Nearly two thirds (65%) of UK adults support the
idea of a reservation agreement requiring buyers and sellers to put down a non-refundable deposit
to commit both sides earlier in the process and increase the certainty that the sale will go through
and at the price agreed. Additionally, 80% of UK adults are in favour of buyers being required to
prove they have the necessary funds before putting in an offer to buy a property.
4
Methodology
This is the sixth annual Homeowner Survey, a state of the nation report covering UK housing
issues, released in four parts and made possible through sponsorship by BLP Insurance, leading
provider of housing warranty insurance and IMMO.co.uk, UK online house buyer.
Part 1 of the survey, a review of Housing Concerns trends sees Serious Housing Problems
Hit a 5 Year High. UK adults are more concerned about property prices and availability
today than at any point in the last five years
Part 2 of the survey ‘Housing Ladder Broken at Every Step’ looks at the extent of the
housing crisis with 7.5 million locked out of homeownership, 1.2 million second-steppers
wanting to move up the ladder and 1 million older homeowners with nowhere to move to –
the challenges faced by First-time Buyers, Second-Steppers and Last-time Buyers
Part 3 of the survey is ‘Selling Pain Points’. More than 300,000 property
transactions collapse every year due to broken chains and buyers changing their mind,
costing affected sellers on average £2.4K, with at total cost to sellers of £400 million.
Part 4 of the survey looks at possible ways of addressing problems within the home buying
and selling process including some of the ideas proposed by Government. ‘Response to
Proposed Initiatives to Improve the Home Buying & Selling Process’
We also publish a separate Infographic summarising the Key Findings of this year’s survey.
YouGov Plc conducted the fieldwork for HomeOwners Alliance.
In 2018, the total sample size was 2,110 adults of which 1,285 were Homeowners. Fieldwork was
undertaken 5th-6th April, 2018. Trend data is also reported details as follows:
a. In 2017, total sample size was 2,081 adults of which 1301 Homeowners. Fieldwork 9th March.
b. In 2016, total sample size was 2,095 adults of which 1,293 Homeowners. Fieldwork 4-5th April.
c. In 2015, total sample size was 2,214 adults of which 1,390 Homeowners. Fieldwork 4-5th March.
d. In 2014, total sample size was 2,527 adults of which 1,606 Homeowners. Fieldwork 20th March.
e. In 2013, total sample size was 2056 adults of which 1,393 Homeowners. Fieldwork 18th-21st Jan.
Surveys carried out online. Figures weighted and are representative of all UK adults (aged 18+).
5
Key Findings
The state of the housing market
Serious housing problems hit highest rate in five years.
UK adults are more concerned about property prices and availability today than at any
point in the last five years.
83% believe house prices are a ‘serious’ problem, up from 77% five years ago.
77% of UK adults say availability of housing is now a major concern, up from 69% in 2014.
The quality of homes is a growing issue with 57% of UK adults saying it is a serious
problem up from 52% in 2014.
Across the country, the number one concern
among Britons remains the difficulty of getting on
the property ladder in the first place. “The housing sector in the UK is on its
knees. There’s a shortage of building, a
Consistently the top housing concern, 86%
constant stream of stories surrounding poor
of UK adults say the ability to get on the
quality and unfair deals for homeowners, a
housing ladder is a serious problem. lack of social housing, rising homelessness
and a leasehold system that is dangerously
Results reveal a worsening picture for those broken. As our survey shows, these
wanting to get a foot on the property ladder. problems have escalated over the last five
Among aspiring first time buyers, the years and the crisis is deepening.
proportion saying house prices (86%) and
saving for a deposit (87%) is a serious People are just as keen as in previous years
to own a home but the system is failing them,
problem is up over the past year.
despite the introduction of flagship schemes
like Help to Buy. Although Brits have reacted
The leasehold/ freehold system is the fastest positively to government's changes to stamp
growing housing issue two years running. duty, house prices and availability continue
Up 6% in 2017 and up 8% in 2018, 56% of to be major concerns year on year. It’s telling
UK adults say the leasehold/ freehold that leasehold issues have been by far the
system including service charges, ground fastest growing concern for the last 2 years -
rent and other fees is a serious problem. government needs to hurry up with their
plans for leasehold reform and be more
The proportion who say getting a mortgage or ambitious.”
remortgaging is a problem is down.
Paula Higgins, Chief Executive
Down 5% over the past year, 65% of UK HomeOwners Alliance
adults say the ability to get a mortgage/
remortgage is a problem (and down from
72% in 2015).
Stamp duty has receded as an issue.
Likely as a result of first-time buyer relief, the proportion registering this as a problem is
down 3% over the past year to 50% (and down from 64% in 2014).
Those in London are feeling the impact of the crisis harder than most.
House prices, the availability and quality of homes, the leasehold/ freehold system, being
able to move up the ladder, stamp duty, the home buying/ selling process and gazumping
all register higher levels of concern in London than they do nationally.
o 90% of Londoners up from 84% in 2014 say house prices are a serious problem.
o 84% in London up from 78% in 2014 say housing availability is a serious problem.
o 66% of Londoners up from 56% in 2014 say quality of housing is a serious problem.
6
Housing ladder broken at every step
Almost three in four non-homeowners (74%), want to own their home but cannot afford to do so;
equating to 7.5 million aspiring homeowners1.
The main reasons cited for not being able to buy include: property prices are too high
(66%), difficulty saving for a deposit (58%) and difficulty getting a new mortgage (31%).
Nearly a quarter (23%) of homeowners age 18-54
considered a move in the past two years but did “A comprehensively integrated approach is
not do so; equating to 1.2 million homeowners2 needed to cure the ills of the housing market.
Affordability is also the biggest barrier for Government policies such as the abolition of
second steppers (58%). stamp duty for first time buyers may have
created positive headlines but it ignores the
Half of second-steppers (50%) were
needs of large swathes of potential buyers.
moving to find a bigger property, By recognising the interconnected nature of
suggesting these homeowners may be in the housing market and implementing
homes too small for their needs. policies that will positively affect all, real
Stamp duty is a bigger concern for second- progress can be made.
steppers than for any other segment of the
market (24%). One of the biggest challenges facing the
sector is incentivising elderly individuals
1 million older homeowners nowhere to move to. living in large, former family homes to
downsize. Constructing an adequate stock of
One in five (20%) homeowners aged 55 or purposely-built homes for last time buyers,
over considered a move in the past two that meets their specific needs, has the
years but have not done so; with lack of potential to free up housing stock for first and
second time buyers and inject much needed
suitable housing (46%) the main barrier for
impetus into the whole market.”
not following through with their plans;
equating to 1 million homeowners3. Kim Vernau, Chief Executive
BLP Insurance
The ‘pain points’ of selling
More than 300K property transactions1 collapse every year due to broken chains and buyers
changing their mind, costing affected sellers on average £2.7K and in total £400 million.
One in five home sellers (20%) have had
a sale falling through. “The current system has created a
69% of collapsed sales are due to buyer fundamental power imbalance between the
related reasons, including the buyer seller and the buyer, with the seller often at
the buyer’s mercy during what is often the
changing his mind/ finding another
largest financial decision of their lives.
property (39%) and the buyer’s finances
Sellers should be able to proceed with the
not being in order (28%). sale of their property knowing what price
Sales falling through further up in a chain they will receive and feeling assured that the
accounted for 20% of collapsed sales. sale will go through.”
51% of those whose property sale failed
incurred an average of £2.7K in costs Samantha Kempe, Co-Founder
IMMO.co.uk
Nearly one in ten (8%) sellers with a
failed sale was a victim of ‘gazundering’
– the buyer lowering their offer just before exchange of contracts.
Initiatives to improve the homebuying & homeselling process
Strong support for initiatives to improve the process including licensing of estate agents (82%),
homebuyers being required to show proof of funds before making an offer to buy (80%) and
reservation agreements (65%) requiring both sides to put down a non-refundable deposit.
7
Housing Concerns – top issues, trends, regional concerns
Housing Concerns - top issues
Across the country, the number one housing issue is the difficulty of first-time buyers getting
on the property ladder.
Housing Concerns - long-term trends
UK adults are more concerned about property prices and availability today than at any point
in the last five years.
83% of people believe house prices are a ‘serious’ problem, up from 77% five years ago.
77% of UK adults say availability of housing is now a major concern, up from 69% in 2014.
The quality of homes is a growing issue with 57% of UK adults saying it is a serious problem up
from 52% in 2014.
8
Housing Concerns - year on year changes (2018 vs 2017)
The fastest rising housing issue over the past year is the leasehold/ freehold system. Up 6%
in 2017 and up 8% in 2018, 56% say the leasehold/ freehold system including service charges,
ground rent and other fees is a serious problem.
The proportion who say getting a mortgage or remortgaging is a problem is down. Down 5%
over the past year, 65% of UK adults say the ability to get a mortgage/ remortgage is a problem
(and down from 72% in 2015).
Stamp duty has receded as an issue. Likely as a result of first-time buyer relief, the proportion
registering this as a problem is down 3% over the past year to 50% (and down from 64% in 2014).
Housing Concerns Trend among UK Adults (2014-2018 Homeowner Survey)
Issues for Aspiring Homeowners
Results reveal a worsening picture for those wanting to get a foot on the property ladder.
Among aspiring first time buyers, the proportion saying house prices (86%) and saving for a
deposit (87%) is a serious problem is up over the past year.
Housing Concerns Trend among Aspiring Homeowners (2014-2018 Homeowner Survey)
9
Less serious issues for aspiring homeowners include stamp duty and the ability to get a
mortgage or remortgage.
Down 4% in the past year, 71% of aspiring homeowners say getting a mortgage is a
problem (down from 78% in 2015).
Stamp duty has also receded as an issue for aspiring first-time buyers; down 4% over the
past year. Now 38% of aspiring homeowners say stamp duty is a serious problem down
from 42% in 2017 and down significantly over the past five years from 59% in 2014.
Other issues less of a concern than a year ago among aspiring first-time buyers include:
availability of housing for over 60s (-5%), gazundering (-4%), negative equity (-4%),
homebuying/ selling process (-3%), property/ solicitor fees (-3%).
Regional Look at Housing Concerns
Those in London are feeling the impact of the crisis harder than most.
House prices, the availability and quality of homes, the leasehold/ freehold system, being
able to move up the ladder, stamp duty, the home buying/ selling process and gazumping
all register higher levels of concern in London than they do nationally.
o 90% of Londoners up from 84% in 2014 say house prices are a serious problem.
o 84% in London up from 78% in 2014 say housing availability is a serious problem.
o 66% of Londoners up from 56% in 2014 say quality of housing is a serious problem.
Negative equity concern is higher in Northern Ireland (66%), the North East (49%), the North
West (48%) and Scotland (48%) than UK level overall.
Availability of housing for those over age 60 is a bigger issue in Northern Ireland (58%) than
UK overall (43%) and less so in South West (37%) and Scotland (38%).
Leasehold/ freehold system is of greater concern to Londoners (69%) and is less likely to
be seen as a serious issue in Scotland (38%) and Northern Ireland (41%).
10
11
Housing Ladder Broken at Every Step
The UK’s housing market is broken at every level with everyone from first timer buyers, second-
steppers to downsizers struggling. Millions of UK adults are failing to realise their dream of
homeownership or are stuck in houses that are unsuitable for their needs as a result of affordability
issues and lack of properties.
Almost three in four non-homeowners (74%), want to own their home but cannot afford to
do so; equating to 7.5 million aspiring homeowners1.
The main reasons cited for not being able to buy their first home include: property prices
are too high (66%), difficulty saving for a deposit (58%) and difficulty getting a new
mortgage (31%).
Affordability is also the biggest barrier for second steppers. Nearly a quarter (23%) of
second-steppers (homeowners age 18-54) considered a move in the past two years but did
not do so; equating to 1.2 million homeowners2.
The biggest reason for considering a move but not moving among homeowners age 18-54
are house prices/ being able to afford to move (58%).
Of the 1.2 million homeowners age 18-54 (second-steppers), who have considered a move
in the last two years but did not do so, 50% were moving to find a bigger property,
suggesting these homeowners may be in homes too small for their needs.
Worryingly, considering how little they are considered in the Stamp Duty debate, second-
steppers (homeowners age 18-54) are more likely than others to say stamp duty is a
barrier (24%). This means Stamp Duty is a bigger concern for second-steppers than for
any other segment of the market.
For last time buyers, one in five (20%) homeowners aged 55 or over considered a move in
the past two years but have not done so; with lack of suitable housing (46%) the main
barrier for not following through with their plans; equating to 1 million homeowners3.
In terms of property needs for last-time buyers, the property characteristics that are
relatively more important for homeowners age 55+ than for second-steppers and aspiring
first-time buyers include: a garden/ outside space (80%), a property in good condition/ no
major improvements needed (79%), parking (76%), low running costs/ maintenance (74%),
good transport links (61%), proximity to friends/ family (47%), proximity to shops/
restaurants (40%) and living on one level (38%).
12
Incidence of Moving/ Considering A Move
Reasons for Considering a Move
Barriers to Moving/ Owning First Home
13
Important Property Characteristics
14
Selling Pain-Points
More than 300,000 property transactions4 are falling through every year, in large part, due to
buyers pulling out of the deal, costing sellers a total of £400 million5.
One in five (20%) home sellers experienced a sale collapse; equating to more than 300,000
property transactions4.
Half of sellers (51%) with a collapsed sale incurred costs averaging £2,727 equating to a
total cost to sellers of £400 million5.
Of sellers who have had a breakdown in their sale, 51% incurred costs related to the
transaction falling through.
The kinds of costs include: legal/ conveyancing fees (23%) legal search costs (13%) lower
offer on property (21%), survey costs on purchase property (15%).
One in ten (12%) of those who incurred costs estimate these to be more than £5000.
Those who incurred costs due to a failed sale estimate these to be on average £2,727.
15
Among sellers with a breakdown in their sale, 69% say buyer related reasons are the cause.
Reasons include: buyer changing his mind/ finding another property (39%), buyer’s
finances not in order (28%), gazundering (8%), buyer pulling out after survey results (6%).
Sales falling through further up in a chain accounted for 20% of collapsed sales.
Nearly one in ten sellers (8%) with a failed sale have experienced gazundering; where the
buyer lowered their offer just before the exchange of contracts.
Uncertainty may actually put people off selling.
One in three (34%) homeowners say risks of property chains breaking down and nearly one
in five (19%) homeowners say uncertainty regarding the sale price they may get for their
property might prevent them from selling.
Nearly one in four (22%) home sellers say they had 6 or more different people view their
home before selling. The average number of viewings is just under five.
16
Initiatives to Improve Home Buying & Selling Process
The survey results fully support the government's announcement on 8th April to professionalise the
estate agent market through licensing of estate agents and the pilot of voluntary reservation
agreements.
82% of UK adults support the idea of a government-backed license requiring estate agents
to pass standardised tests before being able to practice.
80% of UK adults are in favour of buyers being required to prove they have the necessary
funds before putting in an offer to buy a property.
Nearly two thirds (65%) of UK adults support the idea of a reservation agreement which
requires buyers and sellers to put down a non-refundable deposit to commit both sides earlier in
the process and increase the certainty that the sale will go through and at the price agreed.
Response to Proposals to Improve Home Buying/ Selling Process
17
Annex – Calculation Methodology
Calculation Notes
1. Number of Aspiring UK Homeowners: Source: DCLG live tables on dwelling stock Great Britain table
102 by tenure (last updated May 2018) Total UK Dwellings 27,713,000 - 17,345,000 owner occupied
dwellings = 10,368,000 non-homeowners x 74.3% non-homeowners who would like to own their
home one day = 7,703,424, approximately 7.5 million aspiring homeowners
2. Number of homeowners age 18-54 who considered a move in past 2 years but did not proceed:
Total homeowners (17,345,000) – Homeowners 55+ (11,900,000)= 5,445,000 homeowners 18-54 x
22.78% considered a move but did not in past 2 years = 1,240,371, 1.2 million homeowners age
18-54 (second-steppers) considered a move but did not do so.
3. Number of homeowners age 55+ who considered a move in past 2 years but did not go through with
a move: Source Legal & General & CEBR Last Time Buyer report 3.1 million downsizers/
representing 26% of homeowners age 55+ = 11.9 million Homeowners age 55+ x 19.6%
homeowners 55+ who considered a move but did not = 2,332,400, more than 2 million homeowners
55+ considered a move in past 2 years but did not move. Of these, 45.82% did not move because
of lack of suitable housing: 2,332,400 x 45.82% = 1,068,706, over 1 million homeowners age 55+
wanted to move but did not because of lack of suitable housing
4. Failed transactions: 1,223,060 UK completed residential property transactions (HMRC). Total
completed & failed transactions = 1,223,060/ 80%= 1,528,825 total transactions x 19.72% of sellers
experience sale failing to go through to completion = 301,484 failed sales.
5. Cost to sellers of failed transactions: 51.26% of sellers incurred costs, costing on average £2,727 =
301,484 x 51.26% x £2727 = £421 million total cost to sellers of collapsed sales.
18
Annex - What the papers say – a selection of our media coverage
Press mentions – Housing Concerns
Sunday Times & Sunday Times
Home
Metro
https://www.metro.news/prices a
real worry
Refurb & Developer
https://developer-
update.co.uk/2018/04/27/serious-
housing-problems-hit-highest-rate-
in-five-years-2-75-million-more-
people-now-say-house-prices-a-
serious-problem/
HR Director https://www.thehrdirector.com/business-news/housing/housing-problems-rate-five-years/
Property News (Berkshire)
High house prices a 'serious problem'
Press mentions – Broken Housing Ladder
Sunday Times https://www.thetimes.co.uk/article/should-we-be-
spending-money-on-holidays-and-restaurants-rather-than-homes-
hgzdbh52b
Daily Star https://www.dailystar.co.uk/news/latest-
news/708717/British-housing-crisis-affects-7-million
Mortgage Introducer
https://www.mortgageintroducer.com/housing-market-broken-
every-level-homeowners-
survey-finds/ -
.Wx54gfZFw2w
What Mortgage
https://www.whatmortgage.co.uk/news/housing-market-tipping-point/
Planning & Building Control Today
https://www.pbctoday.co.uk/news/planning-construction-news/housing-
ladder-is-broken-at-every-step-exp/42141/
Show House https://www.showhouse.co.uk/news/housing-shortage-traps-
millions-of-brits-into-unsuitable-homes/
Property Reporter http://www.propertyreporter.co.uk/property/broken-
housing-market-sees-75-million-locked-out-of-homeownership.html
19
Press mentions – ‘Selling Pain Points’
Times https://www.thetimes.co.uk/article/20-suffer-house-sale-collapse
BBC News http://www.bbc.co.uk/news/business-44109968
What mortgage https://www.whatmortgage.co.uk/news/gazundering-time-
wasting-deterring-homeowners-selling/
Xinhuanet http://www.xinhuanet.com/english/2018-05/14/c_137178270.htm
City AM http://www.cityam.com/285685/broken-property-transactions-cost-
sellers-more-than-gbp400m
Mortgage Finance Gazette
https://www.mortgagefinancegazette.com/market-
news/housing/300k-property-sales-fall-costing-sellers-
400-million-14-05-2018/
Estate agent today
https://www.estateagenttoday.co.uk/breaking-
news/2018/5/20-of-sellers-suffer-fall-throughs-costing-
them-thousands
Financial Reporter
http://www.financialreporter.co.uk/finance-
news/home-sellers-call-for-reforms-as-20-see-
collapsed-sales.html
Moneywise
https://www.moneywise.co.uk/news/2018-05-
14/one-five-sellers-sees-property-deal-fall-through
Today’s Conveyancer
https://www.todaysconveyancer.co.uk/main-news/20-
home-sellers-sale-falling/
The Negotiator https://thenegotiator.co.uk/failed-sales-property-transactions-yougov/
Press mentions – Response to Ideas for Improving
Home Buying/ Selling Process
Property Wire Poll backs decision by UK Ministers to regulate estate
agents
Inside Conveyancing 82% of UK adults support government plans for
estate agent regulation
pbctoday.co.uk https://www.pbctoday.co.uk/news/planning-
construction-news/homeowner-survey-reveals-adults-support-estate-
agent-regulation/40237/
propertyreporter.co.uk
http://www.propertyreporter.co.uk/business/government-plans-for-
estate-agent-regulation-backed-by-82.html
Property Wire Introduction of reservation agreements for buyers and
sellers gaining support
Estate Agent Today Introduction of reservation agreements for buyers
and sellers gaining support
20
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might get to achieving an asking price and how successful they are at selling similar
homes.
Compare House Removal Companies
Up to 5 competitive quotes from Local and national Ombudsman regulated house
removals companies, in seconds, all through our partnership with reallymoving.com.
Find a Local Surveyor
Need a building survey or structural survey? We’ll provide a list of local surveyors
who can carry out your survey together with a price for the job and their contact
details. Contact them when you are ready.
Leasehold Calculator
Leasehold Extension Calculator
Looking to extend your lease? Our calculator can help estimate how much it will
cost to purchase more years.
Web: hoa.org.uk
Email: [email protected]
HomeOwners HelpLine (members only): 033 0088 2050
HOA service enquiries (including membership): 033 0088 2051
