Enquiries

1. Warm-up
Try to guess the following terms or
expressions
1 Untsidco
2 Pstirleci
3 ptneaym
4 relrtaie
5 ilbl of Egenaxch
6 sbet ripce
 Enquiries
1. Warm-up
Guess the following terms or expression
1 Untsidco
2 osst ricpe
3 ptneaym
4 relrtaie
5 ilbl of Egenaxch
6 sbet ripce
 Enquiries and Replies
1. Warm-up
Guess the following terms or expressions
5 ortepx oguetolca
6 isbrk emadnd
7 itibrsh mbeassy
8 iniualumm stfiting
9 ailsdet of tadre iscdount
10 oafnshi gnsdsie
 Enquiries and Replies
11. pomprt eliverides
12. onsablecider dandem for cleitsar
13. Qotedu icepr
14. htgsi aftdr
15. Qittyuan doutnisc
16. Csha cnuotdis
17. cpetitiveom ecipr
 Enquiries
1. Warm-up (Guessing skill)
1. Mepaynt no ivdeeryl
2. neop ounatcc
3. poecrtussp
4. idiausbsry
5. iliafftea
6. ersheuaradqt
7. olesawhler
8. asch tisdounc
 Enquiries and Replies
1. Warm-up
9. umendoctary redcit
10. asch thwi droer
11. ferdered ptneaym
12. relrtaie
13. ilbl of egenaxch
14. sbet ripce
 Enquiries
Find out the terms from the definitions below.
1. A company or organization that is part of a larger one.
2. A person who buys items from a shop or company.
3. A room where companies demonstrate their products .
4. A kind of magazine giving details of the items a company sells.
5. A prediction of how much an item or service is likely to cost.
6. A written quotation for a large job such as building a factory.
7. A kind of magazine giving details about a school, college, or
university.
8. A company or person that buys and sells items only in bulk.
 Enquiries
Key
1.IDISYUSRAB/
2.ETSMCOUR /
3.WOSORHOM
4.UEAGTOCLA /
5. METIESAT /
6.RENTED/
7.OSSUTCREPP/
8. LAOEEHSLWR/
 Enquiries
I. Definition:
A letter asks some necessary information about
the product or service you want to
buy/purchase
II. What to write?
1. Introducing to your supplier what sort of firm
you are.
2. Telling the supplier how you obtained your
potential supplier’s name.
 What to write?
3. Indicating the state of the market.
4. Asking for information (catalogues,
pricelists, prospectus, samples, patterns …
5. Suggesting some terms and conditions,
methods of payment, discounts.
6. Hoping for an early offer/ quotation/ reply
 What to write?
1. Opening .
Tell your supplier what sort of
organization you are
• We are a co-operative wholesale society
based in Zurich.
• Our company is a subsidiary of
Universal Business Machines and we
specialize in ...
 What to write?
1. Opening .
• We are one of the main producers of
industrial chemicals in Germany, and we
are interested in ...
• It might be useful to point out that you
know their associates, or that they were
recommended to you by a consulate or
trade association.
-
 What to write?
1. Opening .
• We were given your name by the
Hoteliers' Association in Paris.
• We were advised/recommended by
Spett. Marco Gennovisa of Milan that you
are interested in supplying ...
 What to write?
1. Opening .
• We were impressed by the selection
of gardening tools displayed on your
stand at this year's Hamburg
Gardening Exhibition.
• Our associates in the packaging
industry speak highly of your Zeta
packing machines, and we would like
to have more information about them.
 How to write?
2. Asking for catalogues, price lists, etc.
• Could you please send your current catalogue
and pricelist for exhibition stands? We are
particularly interested in stands suitable for
displaying furniture.
• Please send us any information you can
supply, marking the letter 'For the Attention of
Professor Kazuhiro: Tokyo General Hospital,
Kinuta-Setagayaku, Tokyo, Japan
 How to write?
2. Asking for catalogues, price lists, etc.
• I am planning to come and study in
London next autumn and would be
grateful if you could send me a
prospectus and details of your fees. I am
particularly interested in courses in
computing.
• Please would you send me an up-to-
date price list for your building materials.
 What to write?
3. Asking for details
• I am replying to your advertisement in the
June edition of Tailor and Cutter. I would
like to know more about the steam
presses which you are offering at cost
price.
• I will be attending the auction to be held at
Turner House on 16 February, and am
particularly interested in the job lot listed
as Item No. 351.
 What to write?
3. Asking for details
• Could you please give me more
information about course BL 362, which
appears in the language-learning section of
your summer prospectus?
• I would appreciate more details about
the 'University Communications System'
which you are currently advertising on your
website
 What to write?
4. Suggesting terms, methods of
payment, and discounts
• We usually deal on a 30% trade
discount basis with an additional quantity
discount for orders over 1,000 units.
• As a rule, our suppliers allow us to
settle by monthly statement and we can
offer you the references if necessary.
 What to write?
4. Suggesting terms, methods of
payment, and discounts
• We would also like to point out that we
usually settle our accounts on a VIA basis
with payment by 30-day bill of exchange.
• Could you let us know if you allow cash
discounts?
 What to write?
4. Suggesting terms, methods of
payment, and discounts
• As we intend to place a substantial
order, we would like to know what quantity
discounts you can allow.
 What to write?
5. Closing
• We hope to hear from you in the near future.
• We would be grateful for an early reply.
• Finally, we would like to point out that delivery
before Christmas is essential, and hope that you
can offer us that guarantee. If you can agree to
the concessions we have asked for, we will
place a substantial order.
 What to write?
5. Closing
• Prompt delivery would be necessary as we
have a rapid turnover. We would therefore
need your assurance that you could
meet all delivery dates.
• If the product is satisfactory, we will place
further orders with you in the future.
 What to write?
5. Closing
• If the prices quoted are competitive and
the quality up to standard, we will order.
• Provided you on a regular basis can offer
favourable quotations and guarantee
delivery within four weeks from receipt of
order, we will place regular orders with
you.
 Sample letters:
1. Reply to an advertisement
(the customer is replying to an advertisement for
CDs in a trade journal)
Dear Sir/ Madam

We are a large music store in the center of

Poitiers and would like to know more about the
re-writable and recordable CDs you advertised in
this month’s edition.
 Sample letters:

Could you tell us if the CDs are leading brand

names, or made by small independent
companies, and whether they would be suitable
for domestic recording? It would also be
helpful if you could send us some samples. If
they are of the standard we require, we will
place a substantial order. We would also like to
know if you offer any trade discounts.
 Sample letters:
Could you tell us if the CDs are leading brand
names, or made by small independent
companies, and whether they would be suitable
for domestic recording? It would also be
helpful if you could send us some samples. If
they are of the standard we require, we will
place a substantial order. We would also like to
know if you offer any trade discounts.
 Sample letters:
We look forward to receiving your early reply.

Yours faithfully
(signed)

P.Gerard (Mr.)
Manager
 Sample letters:
2. Enquiry from a retailer to a foreign
manufacturer
Dear Sir/ Madam
We are a chain of retailers based in Birmingham
and are looking for a manufacturer who can
supply us with a wide range of sweaters for the
men’s leisurewear market. We were impressed
by the selection of sweaters that were displayed
on your stand at the “Menswear Exhibition” that
was held in Hamburg last month.
 Sample letters:
As we usually place very large orders, we would
expect a quantity discount in addition to a 20%
trade discount off net list-prices. Our terms of
payment are normally 30-day bill of exchange,
Documents against Acceptance (D/A).

If these conditions interest you, and you can

meet orders of over 500 garments at one time,
please send us your current catalogue and
price-list.
 Sample letters:

We hope to hear from you soon.

Yours faithfully
(signed)

Peter Crane (Mr.)

 Sample letters:
Guess the expressions
1. ashc insagat cumendots
2. estb ellisng esidgns
3. tstaounding uccsess
4. resenprest the esbt luvae rof onemy
5. firlya lluf ectiocolln
6. atterpn ardc
7. aewr adn aetr
8. ourgh adn eveunn urfasces.
9. lectiseon of ruo ductpros
10. binessus rionselathip
11. emti afdrt
12. pleca a tansubstial rdero.
 Sample letters:
13. dewi angre of eaterssw
14. panejase eassymb
15. oles ortexper
16. esbt tentation
17. ooflr cerinovgs
18. arhd earinwg qalituy
19. ghtsi rafdt
20. asch ainsagt elivedrry
21. asch thwi deorr
22. rencurt talocague
23. aifr eawr dan eatr
Gap-filling
1. Enquiry for special terms
Dear Sir/ Madam
Please send us your current (1) __________ and (2)_____________
for bicycles. We are interested in models for both men and women, and
also for children.
We are the (3) _________ bicycle dealers in this city where cycling is
popular, and have (4) ________ in five neighboring towns. If the quality
of your products is satisfactory and the prices are (5) _______, we
expect to place regular orders for fairly large numbers.
In the (6) ________ please indicate whether you will allow us a special
(7) ________. This would enable us to maintain the low selling prices
which have been an important reason for the (8) _______ of our
business. In return we would be prepared to place orders for a
guaranteed (9) _________ number of bicycles, the figure to be (10)
_________ agreed.
If you wish to discuss this please contact me on 6921671.
Gap-filling
2. Enquiry to new supplier
Dear Sir/ Madam
Dekkers of Sheffield (1) _______ us that you are manufacturers
of polyester cotton bed sheets and pillow cases. We are (2)
________ in textiles and believe there is a (3) _______market in
our area for moderately priced goods of this kind.
Please let me have (4) ____________ of your various ranges
including sizes, colours and prices, together with (5) _________of
the different qualities of material used.
Please state your (6) ____________ of payment and discounts
(7) ____________ on purchases of (8) ____________ of not
less than 500 of specific items. Prices (9) ____________ should
include delivery to our address shown above.
Your (10) ____________ reply would be appreciated.
Yours faithfully
Gap-filling
3. Enquiry for a representative to come
Dear Mr Jarry
We are a Chain of retail stores and are looking for an efficient security system.
You were (1) ____________ to us by our (2) ____________, DMS
(Wholesalers) Ltd, for whom you recently installed the Secure 18 alarm system.
We need a system which would give us (3) ____________ protection against
robbery and shoplifting throughout all departments, and the Secure 15 (4)
____________ in your current catalogue would appear to suit us. However, it
would be helpful if one of your (5) ____________ could visit us so that we can
discuss details of the (6) ____________ systems.
Initially, we would test the system we select in our main branch, and, if it proves
(7) ____________, install it throughout our other branches. Our choice would,
of course, be influenced by a (8) ____________ quotation and full guarantees
for (9) ____________ and (10) ____________.
Please reply as soon as possible as we would like to make a decision within the
next few months.
Yours sincerely
Gap-filling
4. Enquiry for Wood from Vietnam
Dear Sirs,
Your name and address have been (1) __________ to us by the
Japan-Vietnam Trade Association.
First of all we would like to take the (2) _________ of introducing
ourselves as one of the country’s leading trading companies (3)
_________ in all kinds of materials for industry such as
woodchips, iron ore, coal, scrap, etc…
At present, we are extensively (4) __________ in importing
hardwoods and are now (5) __________ to extend our business
into the softwood area and are (6) ________ the possibility of
importing from Vietnam.
We would, therefore, be (7) _______ if you will (8) ___________
let us have your (9) _______ of the goods in (10) __________.
Your faithfully,
Gap-filling
5. Enquiry for price list and catalogue
Dear Sirs,
We have read an (1) ____________ in “Office News” about your
(2) __________ of visible record system filing cabinets. We are
interested in introducing a (3) ___________filing system in our
main office. We also wish to install an electronic system for the
storage and retrieval of data.
Please send us (4) ____________ list and (5) ____________ of
your manual and electronic data processing systems, (6)
____________ your price (7) ____________ London if possible.
We are particularly interested in type TW37, so we would be (8)
____________ if you would (9) ____________ more (10)
____________ information about this particular model.
We look forward to hearing from you soon.
Yours faithfully
Letter- Writing
EX 1. Anh/Chị đang làm việc cho Cty Importers of Fashion Goods
muốn mua một số mặt hàng giày da và găng tay bằng da. Hãy
viết một thư hỏi hàng với nội dung như sau:
Nhờ Đại sứ quán của Anh tại HN mà ta biết được rằng nhà cung
cấp chuyên sản xuất các mặt hàng giày và găng tay bằng da
bằng nguyên liệu tự nhiên để xuất khẩu.
Nhu cầu các mặt hàng chất lượng cao thuộc loại này là ổn định.
Ban đầu doanh số bán có thể không cao, nhưng các mặt có
mẫu mã hấp dẫn thí bán rất được giá.
Đề nghị nhà cung cấp gởi cho ta ca tô lô và chi tiết đầy đủ về gia
xuất khẩu, các điều khoản thanh toán, cùng với các mẫu da để
sàn xuất các mặt hàng này, nếu có thể, và một số mẫu hàng.
Mong nhận được trả lời của nhà cung cấp sớm và hy vọng rằng
việc thực hiện đơn hnàg này sẽ dẫn đến mối quan hệ làm ăn đôi
bên cùng có lợi giữa 2 công ty trong tương lai.
Letter- Writing
2. You are Carol Ross, and you are organizing a
business trip to Frankfurt for yourself and two
colleagues. Write to a travel agency for information,
using the following guide:
1. Say what you are planning to do.
2. Ask the travel agency to send details of flights and
hotel tariffs for the month of March. Find out if it is
necessary to pay a deposit on the trip.
3. Tell them that you would also like to hire a car for two
days during your stay, and ask them to send you details.
4. Thank them, mentioning that you need a prompt reply.
Translation
Translation(V-E)
1. Hơn nữa sẽ thật hữu ích nếu quý ngài gửi cho chúng tôi
một số mẫu hàng.
2. Nếu chúng đáp ứng được chuẩn chúng tôi yêu cầu,
chúng tôi sẽ đặt một đơn hàng lớn.
3. Trong trường hợp các ngài không thể chào bán cho
chúng tôi lần này, chúng tôi đề nghị quý ngài báo giá dự
kiến trước.
Translation
4. Đề nghị các ngài báo giá CIF cảng Đà Nẵng thấp nhất
cho chúng tôi và báo số lượng và kích cỡ khác nhau mà
các ngài cung cấp khi giao hàng ngay
5. Chúng tôi muốn biết liệu các ngài có chiết khấu
thương mại không.
6. Chúng tôi đang tìm một nhà sản xuất có thể cung cấp
cho chúng tôi nhiều chủng loại áo len cho thị trường
khách hàng thiếu niên.
Gap-filling
7. Nếu quý ngài cần thêm thông tin, xin vui lòng liên hệ
chúng tôi, hoặc vào website của chúng tôi theo địa chỉ
trên.
8. Chúng tôi lấy làm tiếc báo cho các ngài hiện nay
chúng tôi không có khả năng chào bán chè chất lượng
cao, giao hàng ngay.
Translation
9. Nếu các ngài có thể đáp ứng được các đơn hàng trên
500 bộ cùng một lúc, xin vui lòng gửi cho chúng tôi ca-
ta-lo và bảng giá hiện hành.
10. Thông thường chúng tôi được hưởng 10% chiết
khấu thương mại cùng với chiết khấu số lượng cho các
đơn hàng trên 1000 chiếc.
Translation
11. Trường hợp chúng tôi thanh toán thanh toán sớm
theo điều kiện thanh toán khi giao hàng, quý ngài có thể
dành cho chúng tôi mức chiết khấu trả sớm là bao
nhiêu?
12. Triển vọng bán hàng quần áo may sẵn của quí ngài
tại thị trường này là đầy hứa hẹn, chúng tôi mong sớm
nhận được thư báo giá và bìa mẫu hàng của các ngài.
Translation
13. Chúng tôi muốn mua chè, xuất xứ Việt Nam, giao hàng
ngay.
14. Chúng tôi hiểu rằng các ngài là nhà xuất khẩu hàng đầu
loại hàng này và các ngài có thể cung cấp các quy cách
chúng tôi cần.
15. Nếu giá của quý ngài phải chăng, chất lượng thỏa đáng
và điều kiện giao hàng chấp nhập được, chúng tôi sẽ đặt
những đơn hàng lớn.
Translation
16. Một số khách hàng của chúng tôi gần đây đã tỏ ra
muốn mua giày da và hỏi về chất lượng và giá của
chúng.
17. Chúng tôi đang suy tính việc mua chè của Việt Nam.
Đề nghị quý ngài gửi cho chúng tôi đơn chào hàng tốt
nhất bằng điện và nói rõ xuất xứ bao bì, sồ lượng có
sẵn và thời gian giao hàng sớm nhất.