Colegio de San Juan de Letran Calamba
Senior High School Department
PRACTICAL RESEARCH 1
Fourth Quarter
ASSESSMENT TASK 4
INSTRUCTION(S):
• Given below are the emerging codes and categories from an interview transcript of a qualitative study titled
“Voluntary Turnover: A Case Study on the Influencing Factors of the Former Call Center Agents’ Resignation”.
• Analyze the given categories in column A and match it with the given open codes in column B.
• Write your answer on the space provided below.
• Use the document name SURNAME, First Name_4
• In the absence of needed material to create a word document, submit your answers in any of the following format
(word document, pdf, handwritten (send a photo), chat message, text message, or thru email). Use the format that
is most accessible for you.
COLUMN A COLUMN B
(CATEGORIES) (OPEN CODES)
A. SLOW CAREER 1. hindi ko talaga siya makalimutan is yung hindi ko nakuha yung HR post na
PROGRESSION meron na akong endorsement. Kasi nga gusto ko naman somehow maglevel
up yung posisyon ko. Ayoko naman din forever na akong agent.
B. UNDER
APPRECIATION/LACK 2. hindi nila ako hinire dahil lang sa wala ‘kong experience.
OF SATISFACTION
3. you will always feel na may lacking dun sa ginagawa mo
C. (CONFINED/ENCLOSED)
ROUTINELY WORK 4. so parang feeling mo walang growth, walang, hindi ka well um parang well
appreciated
D. HIGHER SALARY
5. So minsan yon nafefeel ko yon na lack but then again sa dami ng work na
E. HEALTH INSURANCE napuntahan ko you will always make—you always feel that
F. PROXIMITY 6. kahit pala talaga saang industry ka mapadpad, ganun pa din eh. Parang
mafifeel mo pa din, parang hindi ko pa din siya gusto, hindi ka pa rin masaya,
G. WORK LOAD hindi ka pa rin satisfied
H. LACK OF 7. yung sense of… uhm… being recognized with… uhm… with the work that
BELONGINGNESS you’ve done
I. LACK OF TIME 8. Hindi nila na-consider na… sana naman lang inabsorb na nila ako para
regular employee, tapos nasa HR Department ako
J. APPLICATION OF
COLLEGE DEGREE TO 9. hindi sila napromote
JOB RESPONSIBILITIES
10. bakit hindi ako nabigyan ng bonus na ganito ganiyan, ginawa ko naman ‘yung
trabaho ko. ‘Yung iba naman nagresign sila kasi gusto nila ‘yung mas malapit
na sa kanila
11. Pero majority ng nakilala ko is, minsan naghahanap lang talaga ng malaking
sweldo, gano’n ‘yun.
12. Siguro kung lumilipat man sila ng ibang company, it’s because, gusto nilang
maghanap naman ng ibang pwedeng magbigay ng mas malaking salary
13. um frustrating na siya may kasi hindi mo na- hindi mo nagagawa yung gusto
mo e
Colegio de San Juan de Letran Calamba
Senior High School Department
PRACTICAL RESEARCH 1
Fourth Quarter
14. Hindi mo naachieve yung klase ng trabaho na gusto mong gawin kasi meron
kayong rules sa mga sa call center e; meron kang um steps kung ano yung
dapat mong gawin
15. parepareho lang naman yung ginagawa mo so parang feeling mo hindi nag—
hindi ka nageexert ng effort
16. feeling mo hindi ka masaya kasi ang work sa call center very routinely e
parang parepareho yung ginagawa mo everyday
17. pangalawa kung meron siyang medical benefits. For example, meron ba
siyang health card na mabibigay sakin tas may meron din bang health card
yung magiging dependent ko.
18. Ta’s magandang benefits kasi ‘yung iba mas maganda ‘yung benefits. May
mga iba silang binibigay na iba do’n sa bini- kunwari ang medical dito parang
ang medical coverage mo dito nasa 150 lang ‘yung iba nagbibigay sila ng
200. Tapos unlimited ‘yung ano ‘yung dependent kung kahit gaano karami
ang anak mo
19. hindi nila kaya ‘yung trabaho.
20. kaya naman hirap ‘yung trabaho uhm ano uhm sila stressed out or burned
out sila, aalis sila do’n.
21. Siguro minsan, ‘pag hindi lang nasatisfy ‘yung kanilang … uhm belongingness
in a certain company kasi wala silang friends.
22. Siguro ganun yung oras mo with your family—nalelessen.
23. nababawasan din yung oras mo with your family, with your friends
24. Tapos yung location din kailangan malapit lang siya sakin palagi.
25. Naghahanap sila ng location na mas maganda, ay kasi ito mas malapit ‘to sa
bahay ko kaya lilipat ako ditto
26. ‘Yung iba naman nagresign sila kasi gusto nila ‘yung mas malapit na sa kanila
27. nautilize ko naman since yung course ko is Psychology, more on study ng
human behavior
28. as a customer service representative ka siyempre may tatawag sayo- tao na
may kailangan siya, na kailangan niya ng tulong, kailangan niya ng- ng uh
answers dun sa mga questions niya
29. parang um naacquire ko siya kasi pag kausap ko yung mga customers ko
somehow parang hindi mo naman sila basta kakausapin lang e. Kailangan mo
silang intindihin din, kahit na hindi kayo nagkikita mafefeel mo yung ramdam-
yung emotions niya dun sa boses niya
30. kahit papano nauutilize ko naman yung course ko kasi naging- kasi kailangan
mong maging emphatic e kailangan maging ano ka
©Santiago, W., Foronda N., Lalog M., & Lagoc, I. (2019). Voluntary Turnover: A Case Study on the Influencing Factors of
the Former Call Center Agents’ Resignation
Colegio de San Juan de Letran Calamba
Senior High School Department
PRACTICAL RESEARCH 1
Fourth Quarter
ASSESSMENT TASK 4
(ANSWER SHEET) – 30 PTS
CATEGORIES OPEN CODES
A. SLOW CAREER
PROGRESSION
B. UNDER
APPRECIATION/LACK OF
SATISFACTION
C. (CONFINED/ENCLOSED)
ROUTINELY WORK
D. HIGHER SALARY
E. HEALTH INSURANCE
F. PROXIMITY
G. WORK LOAD
H. LACK OF BELONGINGNESS
I. LACK OF TIME
J. APPLICATION OF COLLEGE
DEGREE TO JOB
RESPONSIBILITIES
