Welcome to Coursera!

Learner Guide

Authored by Coursera
Version 1.3 - 09.10.2019
Coursera © Copyright 2019.
All rights reserved.
Welcome to Coursera!
Congratulations on joining your organization’s Coursera learning
program! This guide was written to help you navigate the Coursera
platform and start learning.

What is Coursera?
Coursera is the world's premier learning platform (or MOOC - Massive
Open Online Courses). It brings online educational content from the
best universities and delivers them in an easy to use online platform.
We at Coursera envision a world where anyone, anywhere can
transform their life by accessing the world’s best learning experience.

Why learn on Coursera?

While learning on Coursera you will..
✓ Learn a new skill to help you excel in your current role.
✓ Help prepare for your dream job.
✓ Refresh your education and keep your competitive edge.
✓ Become better informed on a variety of topics.
✓ Access content from 160+ universities & 30+ industry partners.
✓ Be part of a community of over 40+ million global learners.
Joining your
Coursera program
Joining Coursera

Check your
inbox
Open the Coursera invitation
email sent to your work email.
Click on Join Now to redirect to
the Coursera home page.

Your Coursera admin may also

email you a direct URL to join
your organization’s Coursera
program.
Joining Coursera

Click
“Join For Free”
Next click on Log in with your
organization to join the program
through your organization’s SSO
authentication.

If you organization does not use SSO,

click on Sign Up to create your
Coursera account using your work
or...
email. You will not see a Log in with
your organization button.
Setting up your
Coursera account
 Setting Up

Create your
account
After you’ve joined your program,
you’ll be redirected to a Welcome to
Coursera page where you will have 2
options for account setup.
A) If you don’t have an existing
Coursera account, select I’m a
new Coursera user
B) If you do have an existing
Coursera account click the 2nd
option I’m an existing
Coursera user. On the next
page you’ll enter your Coursera
password to join the program.
Enrolling in a Course
Enrolling in a course

Choose your
course
After you create a new Coursera
account or login with an existing
Coursera account, you’ll be
taken to the program home
page.

Click on the Catalog tab to Click on a

browse the courses curated for course tile to
your program. Once you have a access the
chosen a course that interests course details
you, click on the course tile to
access the course details.
Enrolling in a course

Start your course

On the course details page, click on the Enroll
for Free button to enroll in the course of your
choice. Follow the steps on the screen to start
learning.

Each course has a very detailed description to

help you to choose the courses that fits you
better. The description includes:
✓ Skills that you will gain
✓ Level
✓ Workload
✓ Rating
✓ Detailed syllabus

If you decide to enroll, click on the Enroll for

free button on your top left - it will change to
say Go To Course. The courses are paid for by
your organization.

The start date is just a suggestion to keep you

on track. Once you enroll you can start
watching the videos and taking the quizzes
immediately if you wish. You can also reset
course deadlines - we know life can get busy!
Starting a Course
Starting a Course

Go to your
Course
After you enroll in a course, it will show
under the My Courses tab on your
program home page. Click on Resume
or Preview on the right to enter the
course.

You can also get to your course under

the Catalog tab on your program page.
Navigate to the class tile, click into it,
and then click on Go to Course.
Starting a Course

Access course
materials
When you enroll in a course, you will
be taken to the Course Page. The
course will be broken down by weeks
in the left navigation bar, and links to
assignments, videos, and readings will
appear in the right fields.

Click on Start to access the first

module in the course.

Click on Resume if you are returning to

a course to start where you last left off.
Starting a Course

View your
course
progress at a
glance

Every course page has a progress

timeline to help you easily see how you
are progressing through a course. You
can see what you have already
completed, and what you need to do
next.

The Resume button takes you back to

where you last left off—even if it was in
the middle of a watching a video.
 Starting a Course

Keeping track of
your grades and
completed
assignments

On the Grades tab, you can:

✓ View all the quizzes and assignments

in the course.
✓ See which assignments are due or
overdue
✓ See all your graded quizzes, and
completed assignments.
✓ Retake quizzes and assignments from
this page if you need to improve a
score or if you did not pass the first
time.
Starting a Course

Engaging with
the Coursera
learning
community

You will learn alongside 1000s of highly

engaged peers. You’ll have the opportunity to
exchange feedback on assignments and
discuss ideas in forums as you work together
to master new concepts and best practices.

Discussion forums are accessed through the

left-hand menu on your course page.
 Starting a Course

Finding
video
segments
with
Coursera’s
interactive
& searchable
transcript
The full transcript of each video
can be clicked and jump to the
corresponding point in the video.
Search the transcript if you’re
looking for a particular lesson C
A E
D
concept. B Download
videos for Your saved
Fully interactive offline Change video notes will be
Change playback
transcripts that viewing stored here
language of speed
correspond to the the subtitles
video timestamps
Starting a Course

Graded
quizzes ensure
you
understand
concepts.

Quizzes include multiple question

types from the instructor to test
learners through the course.

You can retake quizzes and

assignments if you need to improve a
score or if you did not pass the first
time.
Mobile App

Download the
Coursera mobile app
to learn on the go!

Ease of use Unparalleled Intuitive classroom

accessibility experience
Place your
screenshot here
95% of the 2000+ Coursera is available
courses on Coursera anywhere at any time. Coursera keeps
lectures and lessons
can be taken from Courses are available
short, so learners can
beginning to end on offline, over 35 make meaningful
your mobile phone, languages subtitled, progress in just a few
laptop, or tablet. with availability across minutes a day.
Android and iOS.
Sharing your
accomplishments
Sharing
accomplishments

Access and share

certificates of
completion.

You can access your certificates of completion

under the Accomplishments tab in the My
Coursera page.

To access the My Coursera page click on the

arrow on the upper left hand corner of your on
your Coursera home page. In the dropdown
menu click on My Coursera.

Next, click on the Accomplishments tab in the

left-hand menu.

Once here, you will be able to share the course

certificate directly to LinkedIn.
 Sharing
accomplishments

most popular

Coursera certificates are the second

most popular credential on LinkedIn.
When you complete a course, you have
the option to upload your certificate to
LinkedIn where it will appear in your
profile.
Getting help
 Getting Help

Learner
Support
You are supported 24 hours, 7 days a
week, and 365 days per year by our
Learner Services team through chat
and email.

You can find self-help content in the

Learner Help Center.

You have direct access to chat support

from your program page or course
page.
here
 Getting Help
Issue Type Go to Coursera if... Go to your Program Admin if...

Accepting You click accept and nothing happens or there is an error. Your invitation was deleted by your admin or the company

Additional Invitation contract ended (invite no longer valid).

Support Enrollment You can’t enroll in a course because your organization’s

subscription has expired.
You can’t enroll in the course you want because it is not
included in the learning program or if you see the message,
“You don't yet have access to X Learning Program. However,
you can still browse everything Coursera has to offer.”
Your organization’s Coursera
Enrollment Can’t pay for a course that is not in their Learning Program You want to enroll in an additional course for free.
program admin is also here or after they reached their company’s credit limit.
to help. Here is a table to
Enrollment Wants to unenroll from a course (within 14 days or outside You want to be removed from the program or don’t want to
help you determine when to of 14 days). be on Coursera anymore.
go to Coursera vs. your
Enrollment You have a question about how many courses they may You want to take more courses and have hit your
program admin take. enrollment limit.

Enrollment You have a question about how long they have to take You want more time to take courses
courses.

Sessions You are getting errors when changing sessions. You want to move to a different session.

Sessions You are how to switch sessions. You have questions about when to take courses based on
your organization’s projects or needs

Courses You have questions about how courses or specializations You have questions about how the courses relate to your
work. organization

Courses You have recommendations about which courses to take - You need help on which courses to take first to follow your
you can also use the Recommendations tab in My Coursera career trajectory

Accomplishments You have Certificate troubleshooting issues. You have questions about learning progress being reported
to your organization.

Course Content You encounter broken videos, content missing, or Please reach out to Coursera for any course content
inaccurate course content. related issues
Have fun learning!