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Assessment Task 2 bsbmgt517

The document provides an action plan template with milestones, objectives, dates, responsible persons, and budgets. It includes 8 milestones covering (a) budgetary and financial performance, (b) product performance, (c) employee performance, (d) milestone achievement and performance against targets, (e) dates for monitoring activities, (f) resources for monitoring, (g) progress reporting, and (h) regular performance management. Each milestone lists specific actions and objectives to be completed by January or April 2018 by responsible managers and teams. It also includes a balanced scorecard template to track progress on key result areas of professional development, financials, customer satisfaction, and internal business processes.

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Ashish Acharya
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160 views3 pages

Assessment Task 2 bsbmgt517

The document provides an action plan template with milestones, objectives, dates, responsible persons, and budgets. It includes 8 milestones covering (a) budgetary and financial performance, (b) product performance, (c) employee performance, (d) milestone achievement and performance against targets, (e) dates for monitoring activities, (f) resources for monitoring, (g) progress reporting, and (h) regular performance management. Each milestone lists specific actions and objectives to be completed by January or April 2018 by responsible managers and teams. It also includes a balanced scorecard template to track progress on key result areas of professional development, financials, customer satisfaction, and internal business processes.

Uploaded by

Ashish Acharya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Assessment Task 2: Action plan template

Milestone: Action and or objective Date Person Budget or


responsible resources
a. Budgetary and financial 30 January 2018 Chief Financial Financial
performance officer resources
 Prepare a budget
(recurrent operating
or project-based
funds)
 Monitor receipts
and payments
 Negotiate and
restructure budgets
 Implement and
monitor a budget
b. Product performance 30 January 2018 HR manager Material
 Track non financial resources
measures like speed
of response and
product quality
 Focus on external
measures like
customer
satisfaction and
product preference
 Forward looking
measures like
employee
satisfaction,
retention and
succession planning
c. Employee performance 30 January 2018 HR manager Material
in line with management resources
policy
 Ask employees to
use self-monitoring
tools to asses
performance(projec
t plans, checklist
,activity logs)
 Conduct
performance
appraisal on a
regular basis to
review work in
progress
d. Milestone achievement 30 January 2018 All team Materials
and performance managers
against targets
 Setup KPIs
 Setup monitoring
and measurement
system like meeting
notes, financial
reports or by survey,
interview
e. Dates for monitoring activities 01 April 2018 Operations
 Tracks the operational work general manager
quarterly

f. Resources for Monthly Operations


monitoring inventory general manager
 Resources tracker
g. progress reporting at the 01 April 2018 All team
end of each quarter to managers
the operations General
manager
 Regular meeting with the
team about performance
report/feedback

h. Regular performance 01April 2018 Operations


management of online General manager
staff and lodgement of and HR manager
records with the HR
manager
 Regular appraisal

Appendix 3: Balanced scoreboard template

KRA Target KPI Result


Professional Number of injuries 0% of injuries
development Number of absentees numbers
Anti-discrimination 3% of total hours
complaints (absentees)
0% of discrimination
Lost time injury 2%
frequency rate Increase by 20%
Percentage
completion of
performance plans
and performance
management process
Number of coaching 100% completed
session completed

Number of
operational related 100% completed
training program
completed

Financial General ledger


accounts, financial
statement
Increasing sales
revenue
Revenue $11million
Profit $1792286
Reduce direct and
indirect costs of
operations
Wages All those expenses
Costs of agent services reduce by 20%
Consultancy fees comparison with
Wastage and revenue
associated expenses
Expenses
COGS targets $5004714

Customer satisfaction % of brand recognition Increased by 20%


in sought after
categories in periodic
customer survey
% of customers with
positive view of Increased by 25%
organisational
responsiveness, Less than five
innovation. Quality, complaints per
ethics, safety quarter but we want
to decrease the
Number of customer complaints by
complaints. providing good
Delivery times service.
Number of returned 100 percentage
items complete
Less than 2%

Internal business Completion of Complete research


processes market/marketing one time per quarter.
research Complete survey two
Completion of research per year
customer survey
Completion of report One research per
to identify marketing quarter
opportunities

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