Questions & Answers PDF P-1

Microsoft
MB-200 Exam
Microsoft Dynamics 365 Customer Engagement Core Exam

Questions & Answers

(Retail Version – Full Questions Set)

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Product Questions: 60
Version: 8.0
Question: 1

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these
questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan
accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create an entity relationship diagram. Model ownership, one-to-one. one-to-many and
many-to-many relationships as well as fields per entity that are required.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Question: 2

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these
questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan
accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Access Solution Explorer and take a screenshot of the entities, forms, views, charts, fields,
1:N relationships, N:1 relationships, and N:N relationships.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

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Question: 3

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution; Use Quick Find search on the Notes list to search for the word run
Does the solution meet the goal?

A. Yes
B. No

Answer: B

Question: 4

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goal*. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution; Use Categorized Search to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Question: 5

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.

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One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution; Use Quick Find search on the Contact entity to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

Question: 6

DRAG DROP
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
* prospect to cash process
* customer service cases
* work breakdown structure
* serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features.
Each app may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

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Question: 7

A company identifies a new opportunity.

Sales associates must collaborate to convert the opportunity to a sale. All associates have access to
Microsoft SharePoint but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with
Dynamics 365 data.
Which tool should you use?

A. Microsoft Skype for Business

B. Microsoft OneDrive for Business
C. Yammer
D. Microsoft Office 365 Delve
E. Microsoft Office 365 Groups

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-
colleagues-using-office-365-HYPERLINK "https://docs.microsoft.com/en-us/dynamics365/customer-
engagement/basics/collaborate-with-colleagues-using-office-365-groups"groups

Question: 8

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity
named Buildings and add it to the Sales app. When a user views the Buildings form, a held for
Location is missing. You create the field, but the user cannot see it. You need to make the Location
field visible to the user. What should you do?

A. Change privileges to the user's security role.

B. Publish customization.
C. Create a new Buildings form.
D. Add the Location field to the Buildings view.

Answer: B

Question: 9
DRAG DROP
You provide add-on components tot Dynamics 365. The deployment requirements for many add-ons
are different.
You need to ensure that you meet the deployment requirements for add-ons.
Which solution types should you use? To answer, drag the appropriate solution types to the correct
requirements. Each solution type may be used once, more than once, or not at all. You may need to

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drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Answer:

Question: 10

DRAG DROP
You have the following customers; Customer
A. Customers The customers report the following issues:

You need to resolve the issues.

What should you do? To answer, drag the appropriate actions to the correct customers. Each action
may be used once, more than once, or not at all. You may need to drag the split bar between panes
in scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

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Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/connect-exchange-
server-on-premises

Question: 11

You manage the Dynamics 365 for Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales
team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.

A. Microsoft OneDrive for Business

B. Microsoft Yammer
C. Microsoft OneNote
D. Microsoft Skype for Business
E. Microsoft Exchange Online

Answer: BDE

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/add-office-365-
online-services

Question: 12

You are a Dynamics 365 for Customer Service system administrator. Your organization deploys
Dynamics 365 for Outlook. The sales team reports the following synchronization issues between
Dynamics 365 and Outlook:
• Microsoft PowerPoint presentations are missing from meeting invitations that are sent (rom
Dynamics 365.
• Outlook task lists are not visible in Dynamics 365-
You need to enable system settings to help address these issues.
Which two settings should you enable? Each correct answer presents a part of the solution.
NOTE; Each correct selection is worth one point.

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A. Synchronize appointment attachments with Outlook or Exchange

B. Exchange folder-level tracking
C. Go Offline
D. Synchronize tasks that assigned in Outlook

Answer: AD

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-
addin/admHYPERLINK "https://docs.microsoft.com/en-us/dynamics365/customer-
engagement/outlook-addin/admin-guide/configure-synchronization-appointments-contacts-
tasks"in-guide/configure-synchronization-appointments-contacts-tasks

Question: 13

DRAG DROP
You are a Dynamics 365 for Customer Service system administrator. Sales team members work
remotely disconnected from the internet at times.
Sales team members need to store documents in the cloud when they are online and share the
documents with others with the appropriate permissions.
You need to configure Microsoft Onedrive for Business within Dynamics 365 to meet the
requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.

Answer:

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Question: 14

You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for
a customer.
The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab
does not appear in the Timeline.
You need to make the tab visible. What is the first action you should perform?

A. Grant access under the user's product licenses.

B. Check document management for the entity in the default solution.
C. Grant access in the user's security role.
D. Enable the entity for Microsoft SharePoint document management.

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-onenote-
integration-in-dyHYPERLINK "https://docs.microsoft.com/en-us/dynamics365/customer-
engagement/admin/set-up-onenote-integration-in-dynamics-365"namics-365

Question: 15

You are a Dynamics 365 for Customer Service system administrator. You set up server-side
synchronization. You plan to deploy the Dynamics 365 App for Outlook after users have received
training.
Users do not have administrator rights.
You need to identify which method you would use to deploy Dynamics 365 App for the trained users.
Which method will accomplish this goal?

A. Push the App for Outlook to only select users from Dynamics 365 Settings area.
B. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365
Settings area.
C. Have users install themselves directly from the Dynamics 365 Settings area.
D. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
E. Have users install themselves from the personal Settings area.

Answer: A

Question: 16

You are a Dynamics 365 for Customer Service system administrator.

You must use Microsoft Flow to create an opportunity from a Microsoft Excel workbook.
You need to ensure Flow will trigger on the Opportunity entity.
What should you do?

A. Enable change tracking.

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B. Add the timeline control.

C. Enable connections.
D. Enable business process flows.

Answer: C

Question: 17

You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft
Teams meeting invitation from Dynamics. Which users can view the flow button run history?

A. People with the appropriate role can see all run history.
B. Every user can view all run history.
C. System administrators may only view the run history.
D. Each user can only view their run history.
E. Only the user who creates the button can view the run history for all users.

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/flow/share-buttons

Question: 18

HOTSPOT

You are a Dynamics 365 For Customer Service system administrator. You have a production instance
named Organization1 that is integrated with an ERP system. When a new account is created in the
ERP system, an account is created in Organization1 and with the ERP Account field set to Yes.
When the field value is set an account must be created in a separate production instance named
Ogranization2.
You need to use Microsoft Flow to create the account.
How should you configure the flow? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

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Answer:

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Question: 19

HOTSPOT
You are a Dynamics 365 Customer Engagement system administrator. You have the following security
design tor a Parent Business Unit:

Use the drop-down menus to select the answer choice that answers each question based on the
information presented in the graphic. NOTE; Each correct selection is worth one point.

Answer:

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security

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Question: 20

You are a Dynamics 365 for Customer Service system administrator for a company.
The vice president of sales must be able to read account data for her business unit and other
business units that report to her.
You need to configure the minimum level of access for the read privilege on the Account entity.
Which access level should you assign?

A. Organization
B. User
C. Parent Child Business Unit
D. Business Unit

Answer: C

Question: 21

HOTSPOT

You are a Microsoft 365 administrator. You create a Dynamics 365 online tenant in the environment.
You must assign users into Office 365 security roles using the principle of least privilege.
You need to assign security roles for users.
Which role should you use? To answer, select the appropriate option in the answer area.
NOTE; Each correct selection is worth one point.

Answer:

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Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-service-admin-
role-manage-tenHYPERLINK "https://docs.microsoft.com/en-us/dynamics365/customer-
engagement/admin/use-service-admin-role-manage-tenant"ant

Question: 22

DRAG DROP
You ate a Dynamics 365 Customer Engagement administrator.
A compliance audit identifies two fields in violation of the corporate information security policy.
You need to control access to high business impact fields to meet information security policies.
What should you use? To answer, drag the appropriate security methods to the correct teams. Each
security method may be used once, more Than once.
NOTE; Each correct selection is worth one point.

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Answer:

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/security-concepts

Question: 23

You ate a Dynamics 365 for Customer Service administrator. Sales team members record leads in a
Microsoft Excel workbook after conferences.
The system must prevent the addition of duplicate leads from the workbooks.
Sales team members must be able to manually create a duplicate lead record.
You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Set the value of When a record is created or updated to on.

B. Create a duplicate detection job for all active accounts.
C. Set the value of During import to on.
D. Set the value of When a record is created or updated lo off.
E. Set the value of Enable duplicate detection to off.

Answer: BC

Question: 24

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of
dat
a. You email the workbook and a description of the data to another user. The user reports that they
can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is
the user unable view all available data?
A. You selected the This Page Only option and exported a static worksheet.
B. You exported a Pivot Table worksheet. The user does not have the appropriate security role in
Dynamics 365 to see all records.
C. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
D. You exported a dynamic worksheet. The user does not have the appropriate permissions in Excel

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to see all records.

Answer: C

Question: 25
HOTSPOT

You are the system administrator for Dynamics 365. You add a custom URL field tor the Account
entity.
You need to make changes to a custom field.
Which four fields can you change after the initial change? To answer, select the appropriate options
in the answer area.
NOTE: Each correct selection is worth one point.

Answer

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Question: 26

You are a Dynamics 365 for Customer Service system administrator. You receive an email notification
that you have reached 80 percent of your Dynamics 365 stage limit. You perform the following
actions to free up space:
•Delete known items that use large amount of storage.
•Perform bulk deletes on suspended system jobs.
•Delete audit logs older than six months old.
•Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform
the actions. You need to determine why the storage amount has not changed What is the cause?

A. Email attachments can only be deleted when the associated email is deleted.
B. The current audit log cannot be deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.

Answer: C

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Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space

Question: 27
DRAG DROP
You ate a Dynamics 365 for Customer Service system administrator.
A user creates a duplicate account record with an updated email address.
You need to remove the duplicate record and update the primary record with the new email address.
Which four actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:
References:
https://docs.microsoft.com/en-us/HYPERLINK "https://docs.microsoft.com/en-
us/dynamics365/customer-engagement/basics/merge-duplicate-records-accounts-contacts-
leads"dynamics365/customer-engagement/basics/merge-duplicate-records-accounts-contacts-leads

Question: 28

DRAG DROP
You import data into Dynamics 365 for Customer Service by using the Import Data wizard.
Errors occur when you try to import the following data lines:

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You need to identity the cause of the errors.

What error types have occurred? To answer, drag the appropriate error types to the correct dat
a. Each error type may be used once, more than once, or not at all. You may need to drag the split
bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Question: 29

You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a
child entity. The parent entity has a 1 :N relationship with the child entity. You need to ensure that
when the owner changes on the parent record that all child records are assigned to the new owner.
You need to configure the relationship behavior type. What should you use?

A. Referential. Restrict Delete

B. Restrict
C. Parental
D. Referential

Answer: C

Explanation:
References:
https://docs.HYPERLINK "https://docs.microsoft.com/en-us/dynamics365/customer-
engagement/customize/create-and-edit-1n-relationships#relationship-behavior"microsoft.com/en-
us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationships#relationship-
behavior

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Question: 30

HOTSPOT

You are a Dynamics 365 Customer Engagement administrator. Each team will use Microsoft Excel in
different ways.

You need to select an Excel option to meet the needs of each team.
Which Excel option should be deployed for each team? To answer, select the appropriate
configuration in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

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Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/export-data-excel

Question: 31

DRAG DROP
You manage Dynamics 365 instances as shown in the exhibit below.

You configure EMEA as a new Production instance. The EMEA instance must use the same
configurations as the North America instance. The EMEA instance must not include any data from
North America.
You need to configure the EMEA instance by using the Dynamics 365 administration center.
Which three actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.

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Answer:

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/copy-instance

Question: 32

You are a Dynamics 365 for Customer Service developer. You import a solution that was exported
from the Sandbox instance into the Production instance.
You receive errors during import
You need to identify and resolve the errors.
What should you do?

A. Open the solution.zip file and read the solution.xml file, Delete the lines in the file that cause the
import errors.
B. Export the solution from the Sandbox instance and re-import the solution into the Production
instance.
C. Put in a service request to turn tracing on the servers.
D. Download the log file and review the log file for errors. Fix the cause of the errors and reimport
the solution.

Answer: D

Question: 33

You are a Dynamics 365 for Customer Service developer.

You need to configure a new solution.
What should you configure in the new solution?

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A. Package type
B. Installed date
C. Publisher
D. Team ownership

Answer: C

Question: 34

You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer
to the instance. What should you do?

A. Download Voice of the Customer from the Microsoft website. Import the solution into the
Dynamics 365 instance.
B. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice
of the Customer, and then import the solution into the production instance.
C. Add the correct role to each user to allow them to use the Voice of the Customer solution.
D. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
E. Search AppSource for Voice of the Customer. Import the solution.

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-
solutHYPERLINK "https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-
customer/install-solution"ion

Question: 35

DRAG DROP
You are a Dynamics 365 system administrator.
You create a custom entity named Stores in a development Sandbox instance. You populate the
custom entity with 185 store locations.
You need to migrate the custom entity and data to a Production instance.
What should you do? To answer, drag the appropriate actions to the correct tasks. Each action may
be used once, more than once, or not at all. You may need to drag the split bar between panes 01
scroll to view content.
NOTE: Each correct selection is worth one point.

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Answer:

Question: 36

You manage a Dynamics 365 for Customer Service instance. You must modify the unit price from two
decimal places to four decimal places. You need to ensure the unit price displays with four digits after
the decimal. What should you configure?

A. Currency field type to whole number

B. Base Currency to use four decimal places
C. Currency Precision to use four decimal places
D. Currency Conversion to use four decimal places

Answer: C

Question: 37

You manage Dynamics 365 for Customer Service Development. Test, and Production instances. You
use an unmanaged solution to develop customization and deploy the customization to a Production
instance. Several deployed customization do not meet legal standards. You delete the unmanaged
solution and the customization remain.
You need to remove the customization.
What should you do?

A. Change the version number on the unmanaged solution to the previous version.
B. Manually remove each customization.
C. Install the previous solution.
D. Change the publisher settings.

Answer: B

Question: 38

You are a Dynamics 365 for Customer Service system administrator.

Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the
Account records page.
You need to improve the query load time and optimize the Onsite Goals entity.

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Which action should you perform?

A. In the Dynamics 365 Diagnostic tool, run the diagnostic test.

B. In System Jobs, resume paused system jobs.
C. In the Data Performance view, use the Optimize function.
D. In an Internet browser, in the browser options, set the option to retain browser history.

Answer: C

Question: 39

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom
fields to the case entity.
You must create a solution to include only the custom entity and case entity changes. The solution
must allow import and export without errors.
You need to create the solution.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point

A. Create a case entity in the new solution and add the custom fields to the new case entity.
B. Create a new solution and add the entity named Case to the solution. Add the custom fields to the
case entity.
C. Create the custom entity and custom fields in the case entity within the default solution.
D. Add an existing unused entity to the solution. Rename the entity to the custom entity. Add fields
needed for the case entity.
E. Create the custom entity in the new solution and add the appropriate fields, forms, and views.

Answer: BE

Question: 40

DRAG DROP

You ate a Dynamics 365 for Customer Service system administrator. You create a workflow that
requires customization to automate lead follow-up activities.
You need to migrate the production customization to this new Dynamics 365 production instance.
You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.

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Answer:

Question: 41

DRAG DROP
You manage a Dynamics 365 environment. You create a global option set for a custom solution. You
observe the following issues with the global option set:
• The default prefix is incorrect
• The option set value is too long.
You need to change the option set value and ensure the correct prefix is used.
Which actions should you perform? To answer, drag the appropriate actions to the correct options.
Each action may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

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Question: 42

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release
version 2.4.2.6. You clone the solution and apply an update. You must assign the cloned solution a
new version number using the Microsoft recommended versioning system. You need to set the
version number tor the new solution. Which version number should you set?

A. 2.4.3.7
B. 2.5.0.1
C. 15.3.6
D. 3.1.17

Answer: B

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/use-segmented-
solutions-patches-simplify-updates

Question: 43

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production
instance.
A user forgets to sign out from a shared device connected to a Production instance. A second user
makes changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring.
Where should you configure this feature?

A. each Dynamics 365 instance

B. each user m Microsoft 365 admin center
C. each user in Dynamics 365
D. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant

Answer: A

Question: 44

You are a Dynamics 365 for Customer Service system administrator.

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Compliance standards require that entities and fields with Auditing set to On are recorded. You have
configured all settings to the default settings and have set Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?

A. all entities and fields

B. Microsoft Office 365 activities
C. entities and fields with auditing enabled
D. user access information only

Answer: C

Question: 45

HOTSPOT

You are a Dynamics 365 for Customer Service administrator. You install the Gamification solution for
Dynamics 365.
Users must be granted the minimum privileges required to perform tasks.
You need to assign minimal security roles to users.
Which security roles should you use? To answer, select the appropriate options in the answer area.
NOTE; Each correct selection is worth one point.

Answer:

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Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/gamification/understand-
security-roles

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Question: 46

HOTSPOT
You are a Dynamics 365 for Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE; Each correct selection is worth one point.

Answer:

Question: 47

HOTSPOT
You ate a Dynamics 365 Customer Engagement administrator. You create workflows to automate

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business processes. You need to configure a workflow to meet the following requirements:
• Be triggered when a condition is met.
• Run immediately.
• Perform an action when a condition is met.
How should you configure the workflow? To answer, select the appropriate configuration in the
answer area.
NOTE: Each correct selection is worth one point.

Answer:

Question: 48

HOTSPOT
You are a Dynamics 365 for Customer Services system administrator. Sales team members access
Dynamics 365 by using a tablet device.
Sales team members report several issues when they access Dynamics 365.
You need to resolve the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE; Each correct selection is worth one point.

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Answer:

Question: 49

HOTSPOT
You ate a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need determine if the file being imported is of the right type and format, and that the file
conforms to maximum field length requirements.
Which parameters should you use? To answer, select the appropriate options in the answer area.
NOTE; Each correct selection 15 worth one point.

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Answer:

Question: 50

DRAG DROP
You ate a Dynamics 365 administrator. A Excel template with a pivot table is created for opportunities
by a manager. When a salesperson opens the Excel template in the My Opportunities view, they
observe the following issues:
• The salesperson can view information for all salespeople.
• The salesperson does not see their current data.
You need ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the
correct settings. Each attribute may be used once, more than once, or not at all. You may need to
drag the split bar between panes 01 scroll to view content.
NOTE: Each correct selection is worth one point.

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Answer:

Question: 51

HOTSPOT
You ate a Dynamics 365 help desk administrator
You need to create a dashboard that displays information on help desk cases that ate handled each
week. Which dashboard components should you use? To answer, select the appropriate options in
the answer are
a. NOTE: Each correct selection is worth one point.

Answer:

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Question: 52

DRAG DROP
You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:

Which form types should you create? To answer, drag the appropriate form types to the meet the
data entry requirements. Each source may be used once, more than once, or not at all. You may need
to drag the split bar between panes or scroll to view content
NOTE: Each correct selection is worth one point

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Answer:

Question: 53

DRAG DROP
You ate a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails lo all contacts that are associated with cases. The
emails must provide the status for the case, use similar formatting, and include the following
information:
• contact name
• case number
• case title
• case status
• representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.

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Answer:

Question: 54

You ate a Dynamics 365 for Customer Service system administrator. You create a business rule for the
Case form. The business rule marks some fields as required when the Created On date field does not
equal the Modified On date field.
You activate the business rule. The form does not made the specified fields as required when the
condition is met
You need to determine the cause of the issue.
What is the cause?

A. the fields to be required are set to Optional at the field properly level
B. the Created On and Modified On date fields are not included on the form
C. Created On and Modified On are system fields and cannot be used in business rules
D. the Created On and Modified On date fields are in a hidden tab on the form

Answer: B

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-

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rules-recommendaHYPERLINK "https://docs.microsoft.com/en-us/dynamics365/customer-
engagement/customize/create-business-rules-recommendations-apply-logic-form"tions-apply-logic-
form

Question: 55

You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales
team.
Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app.
Where should you configure app permissions?

A. Dynamics 365 home

B. Security Roles
C. Manage Roles
D. Dynamics administration center

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-
apps-security-roles

Question: 56

DRAG DROP
You ate a Dynamics 365 for Customer Service system administrator.
When a customer case is assigned to a new representative, the system must send an email to the
customer to alert them about the change.
Which four actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.

Answer:

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Question: 57

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance
tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive
operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and that have a positive
operational impact percentage.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

Question: 58

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance
tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive
operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be
used and that slow performance.
Does the solution meet the goal?

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A. Yes
B. No

Answer: B

Question: 59

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance
tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive
operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and an operational impact of
zero percent.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Question: 60

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

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