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S.H.A.R.P.: Self Help Assistance & Referral Program & Office of The

This document discusses S.H.A.R.P., a service program that assists self-represented litigants in Butte, Tehama, and Lake Counties. It provides statistics on contacts from 2015, including phone calls, workshops, and appointments. It outlines challenges of communicating with litigants via email and phone since documents cannot be shared. However, benefits of remote services are that litigants save time and can get help conveniently. The document suggests using videoconferencing to improve juvenile dependency and delinquency processes and allow for more flexible staffing. Since implementing remote delivery methods, the program serves more people better while reducing staff stress levels.

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ShannanAdams
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38 views8 pages

S.H.A.R.P.: Self Help Assistance & Referral Program & Office of The

This document discusses S.H.A.R.P., a service program that assists self-represented litigants in Butte, Tehama, and Lake Counties. It provides statistics on contacts from 2015, including phone calls, workshops, and appointments. It outlines challenges of communicating with litigants via email and phone since documents cannot be shared. However, benefits of remote services are that litigants save time and can get help conveniently. The document suggests using videoconferencing to improve juvenile dependency and delinquency processes and allow for more flexible staffing. Since implementing remote delivery methods, the program serves more people better while reducing staff stress levels.

Uploaded by

ShannanAdams
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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S.H.A.R.P.

SELF HELP
ASSISTANCE
& REFERRAL
PROGRAM
&
OFFICE OF THE
Melanie Snider, Family Law
FAMILY LAW
Facilitator, Butte and Tehama
Counties and S.H.A.R.P. Managing
FACILITATOR
Attorney, Butte, Lake and Tehama

A SERVICE PROGRAM OF THE


SUPERIOR COURTS OF
BUTTE, TEHAMA, AND LAKE
COUNTIES

Oroville, CA Courthouse

Chico, CA Courthouse

Tehama County Red Bluff


Courthouse

Lake County Clearlake Courthouse

1
Offices in:
Oroville, Chico, Red Bluff & Clearlake

Clearlake

Lakeport

SHARP statistics for 2015

⬜ Total number of contacts: January1-October 1: 24,193

⬜ Includes:
⬜ Phone calls
⬜ Walk-in services
⬜ Self-Help and FLF appointments
⬜ Self-Help Workshops
⬜ FLF Day-of-court assistance

In 2014/15 we added:

 Large Group Combined County Videoconferenced Workshops


For Guardianship, Child Custody/Visitation and Child Support cases:

 AskSHARP email service

 Expanded language access through videoconferening

 Shared electronic staff support materials (searchable self help


center and instructional materials.

2
Ways We Assist Pro Per Litigants

IN PERSON:
 Small (3-4) group workshop
 Large (up to 15) group workshops
 1 on 1 for emergency issues
 BY EMAIL
 BY PHONE

Remote Delivery of Service Methods

Challenges: Communicating via E-


mail
 People often do not communicate the necessary information

3
Challenges: Communicating Via E-
mail
There can be a big gap of time between a first question and the next
question, and the email does not capture the prior line of questioning
so it must start all over again!!

Challenges: Communicating via


Phone
 You cannot see the documents they filed or have been served with
and they often do not know remember what they did or know what
documents with which they have been served. New case
management computer systems will address this problem.

Challenges: Snail Mail

4
Challenges: Videoconferencing

 Can be expensive

 LOUD

 Not as clear as face to face (but close)

 Depending on availability, dealing with bandwidth issues can be


tricky (but they are capable of being handled!)

Benefits to Using Remote Delivery of


Services
 People do not have to come to your office so:
 THEY SAVE TIME

Benefits to Using Remote Delivery of


Services

5
MORE Benefits!

 People can get help when and how it is convenient for THEM

 You can serve more people with less stress

Other Uses

 Staff Support

 Training

 Language/Translation issues

Cross County Support

 We can assist sites that have no legal assistance by allowing court


staff or litigants in those areas access our remote services

6
Shared Scarce Resources

 By combining classrooms in the participating counties, we can


maximize the use of our legal talent!

Videoconferencing in the Juvenile


Justice World
 Technology is advancing rapidly, and courts are now understanding
the benefits.

 We don’t really use technology to the extent we could in this arena


and there are many options that could help to alleviate some of the
stresses like:

Ways to Improve Services Using


Videoconferencing
 1. Videoconferencing sessions explaining the dependency or
delinquency process to parents

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Ways to Improve Services Using
Videoconferencing
 Allowing parents to visit with children safely, in addition regular visits
or if in person is not currently available

More flexibility for staff

 Rather than have 1 person per office, staff can work in several
offices per week-offering flexible staffing options.

Since We Implemented Remote


Delivery Methods
 We serve more people!
 We do it better!
 We actually take breaks now, our stress level is way down and staff
are happy!
 The public is happy!

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