Housekeeping House Rules Lesson Exemplar
Housekeeping House Rules Lesson Exemplar
It is hoped that this blueprint in writing lesson exemplars and learning activity
sheets would help all teachers produce clear and easy-to-understand learning tasks.
Since language is naturally dynamic, this 2020 edition will likewise be updated as
appropriate.
Acknowledgment
The entire endeavor of the lesson exemplar preparation and learning activity
sheets writing encapsulates the vision of the Zamboanga Sibugay Division to see
learners who can demonstrate the life-long skills and knowledge necessary to
achieve quality education.
This is made possible by the concerted efforts of all the learning area
supervisors, session trainers, session facilitators, writers, training managers, and
division officials.
To the Curriculum and Instruction Division chief, Evelyn F. Importante, for her
unparalleled commitment in ensuring that Sibugay learners still get quality education
through ready-made model lesson plans and learning tasks;
To the Training Management Team: Allma Fraulein N. Garcia and Daria Gay
M. Mariquit for spearheading and managing the webinar series from dawn to dusk,
and the Evaluation and Monitoring Focal, Angelito A. Aballe for independently
ensuring that the training quality is never compromised;
To the Almighty God who made all these things possible, we bring back all
the glory to You!
Official Name
The lesson exemplar and learning activity sheets for the Most Essential
Learning Competencies (MELC) will be officially called GIYA for Learners and GIYA
for Teachers.
Guided
Integrated
Yearning
Activities
GIYA
for Learners in TLE
Grade 11-Housekeeping
First Quarter
LESSON EXEMPLAR IN GRADE 11-HOUSEKEEPING
I. Learning Competency :
Provide guest orientation on house rules
III. Procedure :
A. Introduction ( Teacher may opt to go directly to motivation )
1. Review :
Say: Last time we discussed about setting up equipment in the guest room. I
hope you still remember about them .
Now I have here some pictures. Look at them and name them. Choose the
words from the box.
Television DVD player
Data projector Portable bed
Portable cot
4. ___________________ 5.________________
2. Motivation : based on the pictures, identify the places applicable for these
rules depicted on the pictures.
1._____________________________________
2.____________________________________
3. ______________________________________
4.______________________________________
5. _____________________________________
6._____________________________________
B. 1. Modeling / Teaching It
Say : Now , look at these sentences . Read very well.
Hotel rules / House rules are management policy or agreements between the guest and the
hotel. Usually, these policies are mentioned on the guest registration card which is signed by
the guest at the time of check-in.
Know the house rules
In Order to make your stay as pleasant as possible, the Management requests your co-
operation in observing the following as an agreement between the guest and the " Mention
your Hotel Name here" (hereinafter called 'Management') under which rooms are permitted
to be used by the guest(s):-
1. Tariff
The tariff is for the room only and is exclusive of any government taxes applicable Meals and
other services are available at extra cost. To know your room tariff, please contact the Duty
Manager, guest registration forms must be signed on arrivals.
2. Settlement Of Bills
In the case of default in the payment of dues by a guest, the management shall have the
linen on their luggage and belongings, and be entitled to detain the same and to sell or
auction such property at any time without reference to the guest. The net sale proceeds will
be appropriate towards the amount due by the guest without prejudice to the
management's rights to adopt such further recovery proceedings as my be required.
4. Check-in
Please present your ID card, Passport or Temporary Residence Card upon Check-in. By Law
visitors must present personal documents for hotel records. These documents will be
returned upon departure.
5. Departure
Check out time is ( mention your checkout time here ) please inform the reception if you
wish to retain your room beyond this time. The extension will be given depending on the
availability. If the room is available, the normal tariff will be charged. On failure of the guest
to vacate the room on expiry or period the management shall have the right to remove the
guest and his/her belongings from the room occupied by the Guest.
6. Luggage Storage
Subject to availability of the storage space, the guest can store luggage in the luggage room,
at the guest's sole risk as to loss or damage from any cause, Luggage may not be stored for a
period of over 30 days.
7. Guest's Belongings
Guests are particularly requested to lock the door of their rooms when going out going to
bed. For the convenience of the Guest, electronic safety lockers are provided in the room to
store any valuables.
The Management will not in any way whatsoever be responsible for any loss / or damage to
the Guest's belongings or any other property from either the hotel room or the locker or
any other part of the hotel for any cause whatsoever including theft of pilferage.
8. Pets
Mention your policy for Pets ( allowed or not- allowed ) / (Allow us to make separate
arrangements. )
9. Hazardous Goods
Bringing goods and/or storing of raw or exposed cinema films, or any other article of a
combustible or hazardous nature and/or prohibited goods and/or goods of objectionable
nature is prohibited.
The Guest shall be solely liable and responsible to the management, its other guests,
invitees visitors, agents and servants for all loss financial or otherwise and damage that may
be caused by such articles or as a result of the guests' own negligence and non-observance
of any / instructions.
The guest will be held responsible for any loss or damage to the hotel property caused by
themselves, their guests or any person for whom they are responsible.
It is agreed that the guest will conduct him/ herself in a respectable manner and will not
cause any nuisance or annoyance within the hotel premise.
The Management has the right to request any guest to vacate his/her room or other areas
of the hotel forthwith, Without previous notice and without assigning any reason
whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the
default, the Management has the right to remove the Guest luggage and belongings from
the room occupied by him/her.
Guest are requested to observe, abide by confirming to and be bound by all applicable acts
and laws and Government rules and regulations in force from time to time.
Using photographs and video's taken in the hotel for commercial or public purposes is
illegal. Those who do so will be subject to prosecution.
THE MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND
ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN
ABSTRACT OF THE LODGING ACT .
C. Guided Practice ( We Do )
Activity 1.Find Me ( write check before the number if the sentence belong to the house
rules on which you have to agree with your guest. )
______1. Photographs and Video’s
______2. Your check inn companion
______3. tariff
_________4. By Law visitors must present personal documents for hotel records. These
documents will not be returned upon departure.
_________5. Subject to availability of the storage space, the guest can store luggage in the
luggage room,
Evaluation
(DIRECTIONS : Read the sentences carefully. Choose the letter of the best answer.
Encircle the letter of the best answer.
1. They are management policy or agreements between the guest and the hotel.
A. Hotel rules / House rules B. contract
C. memorandum D. policies
2. The following are the main reasons why do we need to set rules?
A. To allow the guest to be able to stay with us
B. To prevent pressuring the guest
C. To give pressures to the guest
D. To avoid conflict between you and the guest
3. Which of the following is not acceptable in a hotel?
A. personal cheques B. personal belongings
C. personal assistant D. personal problems
4. Why is it important for you to be well-versed on the different house rules?
A. to achieve promotion and salary increase
B. to set an example to your co-worker while doing your responsibility.
C. to make the hotel in a safe, secure and fully-operational manner.
D. to set up the hotel based onyour own desired consept and style.
5. Why is it important Provide guest orientation on house rules?
Motivation
1. at the door
2. at home
3. at group chat
4. church/offices
5.pool
6.construction site
Guided Practice
1. /
2.
3. /
4. /
5.
True or False
1. TRUE
2. TRUE
3. FALSE
4. FALSE
5. TRUE
EVALUATION
1. A
2. D
3. A
4. C
5. B