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Administrative Order No. 23 Compliance Report Template

This document provides a template for government departments, agencies and local government units to report their compliance with Administrative Order No. 23. It requires them to submit an updated citizen's charter and provide details of all frontline services including the legal basis, requirements, steps and procedures, processing time and fees. For each service, a table must be filled out listing this information to improve transparency and accountability.

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Wen Dy
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615 views2 pages

Administrative Order No. 23 Compliance Report Template

This document provides a template for government departments, agencies and local government units to report their compliance with Administrative Order No. 23. It requires them to submit an updated citizen's charter and provide details of all frontline services including the legal basis, requirements, steps and procedures, processing time and fees. For each service, a table must be filled out listing this information to improve transparency and accountability.

Uploaded by

Wen Dy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ADMINISTRATIVE ORDER NO.

23 COMPLIANCE REPORT TEMPLATE

(1) NAME OF DEPARTMENT/AGENCY/LGU: __________________________________________________________________________________

(2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No

(3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS


LEGAL BASIS OFFICE/AGENCY REGULATIONS
GOVERNMENT Governing Law(s) Specific Provision in the Issuance/Policy Date of Effectivity Other Issuances/Policies it Effectively
SERVICE (Number and Short Title)1 Governing Law(s) as Title Repeals/Amends
Basis2

1
Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service
2
Cite section number and quote provision identified in the governing law

1
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE3

GOVERNMENT SERVICE: ____________________________________________

SERVICE INFORMATION
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Legal Basis Total Processing Total Fees to be Paid
Citizen’s Charter Time

TOTAL

3
Please note that one table is to be filled-up per Government Service.
To fill up:
a) List down all requirements applicable to the government service
b) Per requirement, cite legal basis/rationale why requirement is essential
c) Steps/Procedures should be listed in the Client's perspective
d) If applicable, legal basis of each step/procedure may be indicated in column 4
e) Input the total processing time for the service in working days and/or hours
f) Input the sum of all fees paid for the service

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