Symantec™ Endpoint

Protection 12.1.6 MP4

Release Notes
Symantec Endpoint Protection Release Notes
Product version: 12.1.6 MP4

Documentation version: 1

This document was last updated on: March 16, 2016

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Technical Support
Symantec Technical Support maintains support centers globally. Technical Support’s
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base.
The Technical Support group works collaboratively with the other functional areas
within Symantec to answer your questions in a timely fashion. For example, the
Technical Support group works with Product Engineering and Symantec Security
Response to provide alerting services and virus definition updates.
Symantec’s support offerings include the following:
■ A range of support options that give you the flexibility to select the right amount
of service for any size organization
■ Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
■ Upgrade assurance that delivers software upgrades
■ Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■ Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our website at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■ Hardware information
 ■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/

Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
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Support agreement resources
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North America and Latin America [email protected]

Release notes
This document includes the following topics:

■ About this document

■ What's new in Symantec Endpoint Protection 12.1.6 MP4

■ Known issues and workarounds

■ System requirements for Symantec Endpoint Protection

■ Supported upgrade paths to Symantec Endpoint Protection

■ Where to get more information

About this document

This document contains information for Symantec Endpoint Protection.
Review this document before you install the product or before you call Technical
Support. The release notes describe known issues and their workarounds that are
not included in the standard documentation or the context-sensitive Help.
See “Known issues and workarounds” on page 7.
See “System requirements for Symantec Endpoint Protection” on page 9.

What's new in Symantec Endpoint Protection 12.1.6

MP4
This version of Symantec Endpoint Protection includes new features, changes, or
improvements in the following areas:
■ You can now define the maximum bandwidth that a Group Update Provider
allows for client downloads.
 Release notes 7
Known issues and workarounds

■ Symantec Endpoint Protection automatically excludes the program components

and archives for the Veritas-branded backup products Backup Exec, NetBackup,
and System Recovery.
■ Symantec Endpoint Protection Manager displays file hash information in reports.
■ Symantec Endpoint Protection for Linux displays a notification area icon in the
Ubuntu 14.04 operating system.
In addition, Symantec Endpoint Protection 12.1.6 MP4 is the last version to support:
■ 11.x or 12.0, which reached end of support life on January 5th, 2015. This
support includes Symantec Endpoint Protection Manager migration from 11.x
or 12.0, importing an 11.x client package, and the downloading and hosting of
definitions and other content for 11.x.
■ vShield-enabled Shared Insight Cache (VSIC) and Security Virtual Appliance
(SVA).
■ The installation of Symantec Endpoint Protection Manager on a 32-bit operating
system, or on Windows XP or Windows Server 2003.
■ A SQL Server 2005 database for Symantec Endpoint Protection Manager.
For details, see Symantec Endpoint Protection migration considerations.

Known issues and workarounds

The items in this section apply to this release of Symantec Endpoint Protection.
■ See “Installation information” on page 7.
■ See “Symantec Endpoint Protection Manager information” on page 8.'
■ See “Client information” on page 9.
You can view a list of resolved issues for this release at the following location:
New fixes in Symantec Endpoint Protection 12.1.6 MP4

Installation information
This section includes information about installing the product.

Adding new replication partner fails during database creation

(3908146)
When you add a new replication partner, the database replication fails at the
Management Server Configuration Wizard screen with the message, "The remote
site could not finish aggregating data for replication. Check the logs on the remote
 Release notes 8
Known issues and workarounds

site for more information, address any issues, and try again." When this failure
occurs, you must cancel the Management Server Configuration Wizard and begin
the process again.
This issue occurs when you do not click on the option to accept the remote site's
security certificate within 60 seconds. To prevent this issue, click Yes as soon as
you are prompted to trust the certificate, every time you are prompted. A future
release resolves this issue.

Symantec Endpoint Protection Manager information

This section contains information about Symantec Endpoint Protection Manager.

Help does not include information about maximum bandwidth

for client downloads from a Group Update Provider
In Symantec Endpoint Protection Manager, the context-sensitive Help topic Group
Update Provider does not include descriptive information for the setting Maximum
bandwidth allowed for client downloads from Group Update Provider. The
description is as follows:
Maximum bandwidth allowed for client downloads from Group Update
Provider: Use this option if you want to set up a GUP to service multiple sites that
have a few clients only. You want to minimize the bandwidth for the sites that have
low connectivity and where you want to avoid content storms when you deliver a
full set of content definitions.

SymHelp is now SymDiag

In the Symantec Endpoint Protection client and for Symantec Endpoint Protection
Manager, you see references to the Symantec Help tool, or SymHelp. These
references appear in the context-sensitive Help and in the user interface. However,
when you click the link to obtain the tool, you instead see the Symantec Diagnostic
Tool, or SymDiag. This behavior is expected. The tool's name change is recent,
and came too late for these references to be changed in this version.

Web console access does not work with Microsoft Edge

(3764737, 3766518, 3767262)
Web console access to Symantec Endpoint Protection Manager 12.1.6 MP4 does
not work with Microsoft Edge, which is a browser introduced with Windows 10. To
work around this issue, use a supported browser, such as Internet Explorer.
See “Symantec Endpoint Protection Manager system requirements” on page 10.
 Release notes 9
System requirements for Symantec Endpoint Protection

Client information
This section contains information about the Symantec Endpoint Protection client
for Windows, Mac, or Linux.

Browser Intrusion Prevention does not work with Microsoft

Edge (3762178)
Browser Intrusion Prevention in Symantec Endpoint Protection 12.1.6 MP4 does
not work with Microsoft Edge, which is a browser introduced with Windows 10. To
work around this issue, use a supported browser, such as Internet Explorer.
See Supported browser versions for Browser Intrusion Prevention in Endpoint
Protection 12.1.

System requirements for Symantec Endpoint

Protection
In general, the system requirements for Symantec Endpoint Protection Manager
and the Symantec Endpoint Protection clients are the same as those of the operating
systems on which they are supported.
For the most current system requirements, see:
Release notes, new fixes, and system requirements for all versions of Endpoint
Protection
■ See “Symantec Endpoint Protection Manager system requirements” on page 10.
■ See “Symantec Endpoint Protection client for Windows system requirements”
on page 12.
■ See “ Symantec Endpoint Protection client for Windows Embedded system
requirements” on page 13.
■ See “Symantec Endpoint Protection client for Mac system requirements”
on page 15.
■ See “Symantec Endpoint Protection client for Linux system requirements”
on page 15.
See “Supported virtual installations and virtualization products” on page 16.
 Release notes 10
System requirements for Symantec Endpoint Protection

Symantec Endpoint Protection Manager system requirements

Table 1-1 Symantec Endpoint Protection Manager system requirements

Component Requirements

Processor Intel Pentium Dual-Core or equivalent minimum.

Note: Intel Itanium IA-64 processors are not supported.

Physical RAM 2 GB RAM available minimum; 4 GB or more available recommended.

Note: Your Symantec Endpoint Protection Manager server may require additional RAM
depending on the RAM requirements of other applications that are already installed.

Hard drive 16 GB available minimum (100 GB recommended) for the management server.

40 GB available minimum (200 GB recommended) for the management server and a

locally installed database.

Display 1024 x 768 or larger

Operating system ■ Windows XP (32-bit, SP3; 64-bit, SP2; all editions except Starter and Home; all patches
(desktop) applied, including Internet Explorer)
■ Windows 7 (32-bit, 64-bit; RTM and SP1; all editions except Starter and Home)
■ Windows 8 (32-bit, 64-bit)
■ Windows 8.1 (32-bit, 64-bit)
■ Windows 8.1 update for April, 2014 (32-bit, 64-bit)
■ Windows 8.1 update for August, 2014 (32-bit, 64-bit)

Operating system (server) ■ Windows Server 2003 (32-bit, 64-bit; R2, SP1 or later; all patches applied, including
Internet Explorer)
■ Windows Small Business Server 2003 (32-bit; all patches applied, including Internet
Explorer)
■ Windows Server 2008 (32-bit, 64-bit; R2, RTM, SP1 and SP2)
■ Windows Small Business Server 2008 (64-bit)
■ Windows Essential Business Server 2008 (64-bit)
■ Windows Small Business Server 2011 (64-bit)
■ Windows Server 2012
■ Windows Server 2012 R2
■ Windows Server 2012 R2 update for April, 2014
■ Windows Server 2012 R2 update for August, 2014

Note: Windows Server Core edition is not supported. Windows Server Core does not
include Internet Explorer, which Symantec Endpoint Protection Manager requires to work.
 Release notes 11
System requirements for Symantec Endpoint Protection

Table 1-1 Symantec Endpoint Protection Manager system requirements

(continued)

Component Requirements

Web browser ■ Microsoft Internet Explorer 8, 9, 10, 11

■ Mozilla Firefox 5.x through 45
■ Google Chrome, through 49.0.2623

For a list of supported browsers for Browser Intrusion Prevention, see: Supported browsers
for Browser Intrusion Prevention in Endpoint Protection 12.1

Note: This Symantec Endpoint Protection Manager version manages clients earlier
than version 12.1, regardless of the client operating system. However, support for
Symantec Endpoint Protection 11.0.x ended January 5, 2015. For more information,
see Symantec Endpoint Protection 11.0.x End of Support Life.

The Symantec Endpoint Protection Manager includes an embedded database. You

may instead choose to use a database from one of the following versions of Microsoft
SQL Server:
■ SQL Server 2005, SP4
■ SQL Server 2008, RTM - SP4
■ SQL Server 2008 R2, RTM - SP3
■ SQL Server 2012, RTM - SP2
■ SQL Server 2014, RTM and SP1

Note: The SQL Server Express Edition database is not supported.

See “Supported virtual installations and virtualization products” on page 16.

 Release notes 12
System requirements for Symantec Endpoint Protection

Symantec Endpoint Protection client for Windows system

requirements
Table 1-2 Symantec Endpoint Protection client for Windows system
requirements

Component Requirements

Processor ■ 32-bit processor: 1 GHz Intel Pentium III or equivalent minimum (Intel Pentium 4 or
equivalent recommended)
■ 64-bit processor: 2 GHz Pentium 4 with x86-64 support or equivalent minimum
Note: Itanium processors are not supported.

Physical RAM 512 MB (1 GB recommended), or higher if required by the operating system

Hard drive 1.8 GB of available hard disk space for the installation; additional space is required for
content and logs
Note: Space requirements are based on NTFS file systems.

Display 800 x 600 or larger

Operating system ■ Windows XP Home or Professional (32-bit, SP3; 64-bit, SP2)

(desktop) ■ Windows XP Embedded (SP3)
■ Windows Vista (32-bit, 64-bit)
■ Windows 7 (32-bit, 64-bit; RTM and SP1)
■ Windows 7 Embedded Standard
■ Windows 8 (32-bit, 64-bit)
■ Windows 8 Embedded (32-bit)
■ Windows 8.1 (32-bit, 64-bit), including Windows To Go
■ Windows 8.1 update for April, 2014 (32-bit, 64-bit)
■ Windows 8.1 update for August, 2014 (32-bit, 64-bit)
■ Windows 8.1 Embedded (32-bit)
■ Windows 10 (32-bit, 64-bit)

See “ Symantec Endpoint Protection client for Windows Embedded system requirements”
on page 13.
 Release notes 13
System requirements for Symantec Endpoint Protection

Table 1-2 Symantec Endpoint Protection client for Windows system

requirements (continued)

Component Requirements

Operating system (server) ■ Windows Server 2003 (32-bit, 64-bit; R2, SP1 or later)
■ Windows Small Business Server 2003 (32-bit)
■ Windows Server 2008 (32-bit, 64-bit; R2, SP1, and SP2)
■ Windows Small Business Server 2008 (64-bit)
■ Windows Essential Business Server 2008 (64-bit)
■ Windows Small Business Server 2011 (64-bit)
■ Windows Server 2012
■ Windows Server 2012 R2
■ Windows Server 2012 R2 update for April, 2014
■ Windows Server 2012 R2 update for August, 2014

Browser Intrusion Browser Intrusion Prevention support is based on the version of the Client Intrusion
Prevention Detection System (CIDS) engine.

For more information, see Supported browsers for Browser Intrusion Prevention in Endpoint
Protection 12.1.

See “Supported virtual installations and virtualization products” on page 16.

Symantec Endpoint Protection client for Windows Embedded system

requirements
Table 1-3 Symantec Endpoint Protection client for Windows Embedded system
requirements

Component Requirements

Processor 1 GHz Intel Pentium

Physical RAM 256 MB

Hard drive 450 MB of available hard disk space

 Release notes 14
System requirements for Symantec Endpoint Protection

Table 1-3 Symantec Endpoint Protection client for Windows Embedded system
requirements (continued)

Component Requirements

Embedded operating ■ Windows Embedded Standard (WES) 2009 (32-bit, SP3)

system ■ Windows Embedded POSReady 2009 (32-bit, SP3)
■ Windows Embedded Point of Service (WEPOS) (32-bit, SP3)
■ Windows Embedded Standard 7 (32-bit and 64-bit)
■ Windows Embedded POSReady 7 (32-bit and 64-bit)
■ Windows Embedded Enterprise 7 (32-bit and 64-bit)
■ Windows Embedded 8 Standard (32-bit and 64-bit)
■ Windows Embedded 8.1 Industry Pro (32-bit and 64-bit)
■ Windows Embedded 8.1 Industry Enterprise (32-bit and 64-bit)
■ Windows Embedded 8.1 Pro (32-bit and 64-bit)

Required minimum ■ Filter Manager (FltMgr.sys)

components ■ Performance Data Helper (pdh.dll)
■ Windows Installer Service
■ FBA: Driver Signing (applies only to XP-based Embedded)
■ WinLogon (applies only to XP-based Embedded)

Templates ■ Application Compatibility (Default)

■ Digital Signage
■ Industrial Automation
■ IE, Media Player, RDP
■ Set Top Box
■ Thin Client

The Minimum Configuration template is not supported.

The Enhanced Write Filter (EWF) and the Unified Write Filter (UWF) are not supported.
The recommended write filter is the File Based Write Filter (FBWF) installed along with
the Registry Filter.

For more information, see Symantec Endpoint Protection support for Windows
Embedded.
See “Supported virtual installations and virtualization products” on page 16.
 Release notes 15
System requirements for Symantec Endpoint Protection

Symantec Endpoint Protection client for Mac system requirements

Table 1-4 Symantec Endpoint Protection client for Mac system requirements

Component Requirements

Processor 64-Bit Intel Core 2 Duo or later

Physical RAM 2 GB of RAM

Hard drive 1 GB of available hard disk space for the installation

Display 800 x 600

Operating system Mac OS X 10.8, 10.9, 10.10, 10.11

Symantec Endpoint Protection client for Linux system requirements

Table 1-5 Symantec Endpoint Protection client for Linux system requirements

Component Requirements

Hardware ■ Intel Pentium 4 (2 GHz) or higher processor

■ 1 GB of RAM
■ 7 GB of available hard disk space

Operating systems ■ CentOS 6U4, 6U5; 32-bit and 64-bit

■ Debian 6.0.5 Squeeze; 32-bit and 64-bit
■ Fedora 16, 17; 32-bit and 64-bit
■ Novell Open Enterprise Server (OES) 2 SP2 and 2 SP3 running SUSE Linux Enterprise
Server (SLES) 10 SP3; 32-bit and 64-bit
■ Novell Open Enterprise Server (OES) 11 and 11 SP1 running SUSE Linux Enterprise
Server (SLES) 11 SP1 and SP2; 64-bit
■ Oracle Linux (OEL) 5U8, 5U9, 6U2, 6U4, 6U5; 64-bit
■ Red Hat Enterprise Linux Server (RHEL) 5U7 - 5U11, 6U2 - 6U6, 7, 7.1; 32-bit and
64-bit
■ SUSE Linux Enterprise Server (SLES) 10 SP3, 10 SP4, 11 SP1 - 11 SP3; 32-bit and
64-bit
■ SUSE Linux Enterprise Desktop (SLED) 10 SP3, 10 SP4, 11 SP1 - 11 SP3; 32-bit and
64-bit
■ Ubuntu Server 11.10, 12.04, 12.04.2, 14.04; 32-bit and 64-bit
■ Ubuntu Desktop 11.10, 12.04, 12.04.2, 14.04; 32-bit and 64-bit

For a list of supported operating system kernels, see Supported Linux kernels for Symantec
Endpoint Protection.
 Release notes 16
System requirements for Symantec Endpoint Protection

Table 1-5 Symantec Endpoint Protection client for Linux system requirements
(continued)

Component Requirements

Graphical desktop You can use the following graphical desktop environments to view the Symantec Endpoint
environments Protection client:

■ KDE
■ Gnome
■ Unity

Other environmental ■ Oracle Java 1.5 or later; Java 7 or later recommended.

requirements This installation requires superuser privileges.
■ Unlimited Strength Java Cryptography Extension (JCE)
You must install the Unlimited Strength Java Cryptography Extension policy files to
match your version of Java. This installation requires superuser privileges.
You can download the installation files under Additional Resources from the following
Oracle website:
http://www.oracle.com/technetwork/java/javase/downloads/
■ i686-based dependent packages on 64-bit computers
Many of the executable files in the Symantec Endpoint Protection client for Linux are
32-bit programs. For 64-bit computers, you must install the i686-based dependent
packages before you install the Symantec Endpoint Protection client for Linux.
If you have not already installed the i686-based dependent packages, you can install
them by command line. This installation requires superuser privileges, which the
following commands demonstrate with sudo:
For Red Hat-based distributions: sudo yum install glibc.i686 libgcc.i686
libX11.i686
For Debian-based distributions: sudo apt-get install ia32-libs
For Ubuntu-based distributions: sudo apt-get install libx11-6:i386
libgcc1:i386 libc6:i386
■ net-tools
To install Symantec Endpoint Protection on Red Hat Enterprise Linux Server (RHEL)
7.1 or earlier, you must first install net-tools.

See “Supported virtual installations and virtualization products” on page 16.

Supported virtual installations and virtualization products

You can install Symantec Endpoint Protection on supported operating systems that
run in virtual environments. Install Symantec Endpoint Protection on the guest
operating system, not the host.
 Release notes 17
Supported upgrade paths to Symantec Endpoint Protection

Except where noted, the following virtualization products support Symantec Endpoint
Protection Manager, console, and embedded database components, and Symantec
Endpoint Protection client software for Windows and Linux:
■ Windows Azure
■ Amazon WorkSpaces
■ VMware WS 5.0 (workstation) or later
■ VMware GSX 3.2 (enterprise) or later
■ VMware ESX 2.5 (workstation) or later
■ VMware ESXi 4.1 - 5.5
■ Microsoft Virtual Server 2005
■ Microsoft Enterprise Desktop Virtualization (MED-V), which includes Windows
XP mode
■ Windows Server 2008 Hyper-V
■ Windows Server 2012 Hyper-V
■ Windows Server 2012 R2 Hyper-V
■ Citrix XenServer 5.6 or later
■ Virtual Box, supplied by Oracle

Supported upgrade paths to Symantec Endpoint

Protection
Symantec Endpoint Protection Manager and Windows client
The following versions of Symantec Endpoint Protection Manager and Symantec
Endpoint Protection Windows client can upgrade directly to 12.1.6 MP4:
■ 11.x and Small Business Edition 12.0
For details, see: Supported upgrade and migration paths to Symantec Endpoint
Protection 12.1.x
■ 12.1.671.4971 (RTM)
■ 12.1.1000.157 - Release Update 1 (RU1)
■ 12.1.1101.401 - Release Update 1, Maintenance Patch 1 (RU1 MP1)
■ 12.1.2015.2015 - Release Update 2 (RU2)
■ 12.1.2100.2093 - Release Update 2, Maintenance Patch 1 (RU2 MP1)
 Release notes 18
Supported upgrade paths to Symantec Endpoint Protection

■ 12.1.3001.165 - Release Update 3 (RU3)

■ 12.1.4013.4013 - Release Update 4 (RU4)
■ 12.1.4023.4080 - Release Update 4a (RU4a)
■ 12.1.4100.4126 - Release Update 4, Maintenance Patch 1 (RU4 MP1)
■ 12.1.4104.4130 - Release Update 4, Maintenance Patch 1a (RU4 MP1a)
■ 12.1.4112.4156 - Release Update 4, Maintenance Patch 1b (RU4 MP1b)
■ 12.1.5337.5000 - Release Update 5 (RU5)
■ 12.1.6168.6000 - Release Update 6 (RU6)
■ 12.1.6306.6100 - Release Update 6, Maintenance Patch 1 (RU6 MP1)
■ 12.1.6318.6100 - Release Update 6, Maintenance Patch 1a (RU6 MP1a)
■ 12.1.6465.6200 - Release Update 6, Maintenance Patch 2 (RU6 MP2)
(Symantec Endpoint Protection Manager only)
■ 12.1.6608.6300 - Release Update 6, Maintenance Patch 3 (RU6 MP3)

Note: Symantec Endpoint Protection no longer ships with Small Business Edition,
which reached end of life (EOL) in May, 2015. Small Business Edition 12.1
customers can upgrade to Symantec Endpoint Protection, or they can use a tool
to migrate to the cloud-based Symantec Endpoint Protection Small Business Edition.
For more information, see Migrating to Symantec Endpoint Protection Small Business
Edition.

Mac client
The following versions of Symantec Endpoint Protection client for Mac can upgrade
directly to 12.1.6 MP4:
■ 12.1.671.4971 (RTM)
■ 12.1.1000.0157 - Release Update 1 (RU1)
■ 12.1.2015.2015 - Release Update 2 (RU2)
■ 12.1.4013.4013 - Release Update 4 (RU4)
■ 12.1.5337.5000 - Release Update 5 (RU5)
■ 12.1.6168.6000 - Release Update 6 (RU6)
■ 12.1.6465.6200 - Release Update 6, Maintenance Patch 2 (RU6 MP2)
 Release notes 19
Supported upgrade paths to Symantec Endpoint Protection

Note: The Symantec Endpoint Protection client for Mac was not updated for RU3,
RU6 MP1 / MP1a, or RU6 MP3.

Linux client
The following versions of Symantec Endpoint Protection client for Linux can upgrade
directly to 12.1.6 MP4:
■ 12.1.5337.5000 - Release Update 5 (RU5)
■ 12.1.6168.6000 - Release Update 6 (RU6)
■ 12.1.6608.6300 - Release Update 6, Maintenance Patch 3 (RU6 MP3)
Symantec AntiVirus for Linux 1.0.14 is the only version that you can migrate directly
to Symantec Endpoint Protection. You must first uninstall all other versions of
Symantec AntiVirus for Linux. You cannot migrate a managed client to an
unmanaged client.

Unsupported upgrade paths

You cannot migrate to Symantec Endpoint Protection from all Symantec products.
You must uninstall the following products before you install the Symantec Endpoint
Protection 12.1.6 MP4 client:
■ The unsupported Symantec products Symantec AntiVirus and Symantec Client
Security
■ All Symantec Norton™ products
■ Symantec Endpoint Protection for Windows XP Embedded 5.1
Downgrade paths are not supported. For example, if you want to migrate from the
latest version of Symantec Endpoint Protection to 12.1.6, you must first uninstall
the latest version.

Supported upgrades to Windows 10 with the Symantec Endpoint

Protection client installed
You can upgrade to Windows 10 with the Symantec Endpoint Protection client
12.1.6 MP1 or later installed. However, you must first update Virus and Spyware
Protection definitions to July 27, 2015, or later. Definitions as of this date include
an update to the Eraser engine (115.1.1.10) that is required for Windows 10
compatibility.
You must uninstall earlier versions of Symantec Endpoint Protection. The operating
system upgrade stops if it detects an earlier version of Symantec Endpoint
Protection.
 Release notes 20
Where to get more information

The following operating system upgrade paths are supported with 12.1.6 MP1 or
later installed:
■ Windows 8.1 to Windows 10
■ Windows 8 to Windows 10
■ Windows 7 to Windows 10

Note: Windows 7 does not include Early Launch Antimalware (ELAM). Therefore,
the Symantec Endpoint Protection ELAM component is not enabled, and does
not enable after you upgrade to Windows 10 with Symantec Endpoint Protection
installed. Your protection level is the same as it was with Windows 7.
To allow Symantec Endpoint Protection to recognize ELAM and enable the
Symantec Endpoint Protection ELAM component, you must uninstall and reinstall
Symantec Endpoint Protection. You can also upgrade from 12.1.6 MP1 to the
latest version of Symantec Endpoint Protection to recognize the ELAM
component. Repairing the client installation does not enable the ELAM
component.

Where to get more information

Table 1-6 displays the websites where you can get best practices, troubleshooting
information, and other resources to help you use the product.

Table 1-6 Symantec website information

Types of information Web address

Trial versions Trialware

 Release notes 21
Where to get more information

Table 1-6 Symantec website information (continued)

Types of information Web address

Manuals and documentation Product guides for all versions of Symantec Endpoint Protection
updates
■ English
■ Spanish
■ French
■ German
■ Italian
■ Portuguese (Brazil)
■ Korean
■ Japanese
■ Chinese (simplified)
■ Chinese (traditional)
■ Russian

Technical Support Includes the public knowledge base, product release details, updates and patches,
and contact options for support.

Endpoint Protection Technical Support

Threat information and updates Security Response

Free online technical training SymantecTV

Symantec Educational Services Symantec Endpoint Security Training Courses

Symantec Connect forums Endpoint Protection (AntiVirus)