ch4

Student: ___________________________________________________________________________

1.  COSO’s Enterprise Risk Management—Integrated Framework comprises all the following sections except:  
A.  Brown’s risk taxonomy
B.  Objective setting
C.  Event identification
D.  Monitoring

2.  In the COSO enterprise risk management framework, an organization’s overall tone relates most closely to:  
A.  Internal environment
B.  Objective setting
C.  Event identification
D.  Monitoring

3.  The COSO enterprise risk management framework comprises eight sections, one of which is objective
setting.  COSO identified five types of objectives most organizations should consider in developing an ERM
plan.  “Ensuring that the corporation fulfills the requirements of the Sarbanes-Oxley Act” is an example of a
___ objective.  
A.  Strategic
B.  Reporting
C.  Compliance
D.  Risk management

4.  The COSO enterprise risk management framework comprises eight sections, one of which is objective
setting.  COSO identified five types of objectives most organizations should consider in developing an ERM
plan.  “Completing SEC filings within thirty days of the fiscal year end” is an example of a ___ objective.  
A.  Strategic
B.  Reporting
C.  Risk management
D.  Control activity

 
5.  In a conversation about risk management, Miguel and Rafaela were trying to decide whether to recommend
their company invest some cash in short-term securities to increase the cash available for operations.  Which
element of the COSO framework is most related to their recommendation?  
A.  Internal environment
B.  Monitoring
C.  Risk assessment
D.  Risk response

6.  In a conversation about risk management, Miguel and Rafaela produced a ranked list of their company’s risk
exposures.  The ranked list is most closely related to which element of the COSO framework?  
A.  Information and communication
B.  Risk assessment
C.  Risk response
D.  Monitoring

7.  COSO has published integrated frameworks for both internal control and for enterprise risk management. 
Which of the following statements about the frameworks is most true?  
A.  The internal control framework is more useful than the enterprise risk management framework.
B.  The enterprise risk management framework is more useful than the internal control framework.
C.  Management attitudes are an element of both frameworks.
D.  Both frameworks are required by the SEC.

8.  COSO has published integrated frameworks for both internal control and for enterprise risk management. 
Which of the following statements about the frameworks is most true?  
A.  Once the enterprise risk management framework was published, the internal control framework became
obsolete.
B.  If a manager feels an element of one of the frameworks is unimportant, it can be omitted.
C.  “Risk assessment” refers to similar processes in both frameworks.
D.  A “risk response” in the ERM framework could be considered a “control activity” in the internal control
framework.

9.  Which of the following best pairs an element of the COSO enterprise risk management framework with an
example of that element?  
A.  Objective setting, determining which elements of the COSO framework to use
B.  Event identification, identifying needed internal controls
C.  Risk assessment, annual management retreats focused on the ERM plan
D.  Risk response, diversifying risk by expanding internationally

 
10.  Which of the following best pairs an element of the COSO enterprise risk management framework with an
example of that element?  
A.  Control activities, developing a budget for the ERM plan
B.  Information and communication, annual management retreats focused on the ERM plan
C.  Monitoring, annual management retreats focused on the ERM plan
D.  Internal environment, posting SEC filings on the company web site

11.  A method of efficiently aligning an organization with the wants and needs of clients is a definition of:  
A.  Business process management
B.  Enterprise risk management
C.  Internal control
D.  Expectancy theory

12.  Which of the following steps occurs first in the generalized model of business process management
discussed in the text?  
A.  Analyze collected data.
B.  Collect process-related data.
C.  Optimize the process.
D.  Select the process and define its boundaries.

13.  Laurie and Milton were developing a business process management plan for their organization.  Which of
the following actions should they take first, based on the generalized model of BPM discussed in the text?  
A.  Ask co-workers how the purchasing process can be optimized.
B.  Choose an activity to study.
C.  Determine what data their organization has available.
D.  Get a budget from management for developing the BPM plan.

14.  Laurie and Milton were developing a business process management plan for their organization.  After
deciding to focus on the process of purchasing fixed assets, they should:  
A.  Determine how the fixed asset purchasing process currently works.
B.  Estimate the remaining useful life for each fixed asset in the company.
C.  Look up the definition of “fixed assets” on the FASB web site.
D.  Make the improvements they believe are necessary.

 
15.  Laurie and Milton are concerned about the risks created by inefficiency in the company’s current fixed asset
purchasing process.  They could address their concern by developing:  (i) an enterprise risk management plan,
(ii) a business process management plan.  
A.  I only
B.  II only
C.  Both I and II
D.  Neither I nor II

16.  One of the steps in the generalized model of business process management discussed in the text focuses on
collecting process-related data.  If Laurie and Milton are concerned about the risks created by inefficiency in the
company’s current fixed asset purchasing process, they could collect data related to:  (i) the average length of
time between an order for a fixed asset and its delivery, (ii) the costs incurred in the fixed asset purchasing
process.  
A.  I only
B.  II only
C.  Both I and II
D.  Neither I nor II

17.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  Which of the following statements is most true?  
A.  Creating a line graph helps fulfill the fourth step of the generalized BPM model discussed in the text.
B.  Determining the average cost of hiring a new employee helps fulfill the second step of the generalized BPM
model discussed in the text.
C.  The narrative includes exactly one way of fulfilling the third step of the generalized BPM model discussed
in the text.
D.  The business process is poorly defined.

18.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  “Reading the company procedures manual” and “interviewing newly-hired workers” are
examples of:  
A.  Two different steps in the generalized BPM model discussed in the text.
B.  The second step in the generalized BPM model discussed in the text.
C.  The sixth step in the generalized BPM model discussed in the text.
D.  Things that must happen in every BPM project.

 
19.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  Using the generalized model of BPM discussed in the text, Gelton and his team still need to
complete steps:  
A.  Five through seven.
B.  Four through seven.
C.  Three through five.
D.  Two through four.

20.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  What should Gelton and his team do next?  
A.  Read more books about business process management.
B.  Implement a newer, more efficient hiring process.
C.  Prepare a presentation to the board of directors.
D.  Brainstorm ways the process could be improved.

21.  The basic principles of business process management discussed in the text include:  
A.  Enlist top management support.
B.  Make sure consultants’ tasks are well defined.
C.  Both A and B.
D.  Neither A nor B.

22.  The basic principles of business process management discussed in the text include all of the following
except:  
A.  Always use information technology in BPM projects.
B.  Hire people who can see the “big picture.”
C.  Communicate early; communicate often.
D.  Understand how business processes support organizational strategy.

23.  Which of the following best paraphrases one of the basic principles of business process management
discussed in the text?  
A.  Determine how business processes interact with the way an organization competes in its markets.
B.  Gain cooperation from middle management if possible.
C.  Look for reasons to keep processes the same if at all possible.
D.  Ensure the company has the right information technology tools for the job.

 
24.  Within the context of business process management, the quote “If you don’t know where you’re going, any
road will take you there” is most related to which of the following?  
A.  Developing a timeline and outcomes for a BPM project.
B.  Preparing a presentation on the nature and importance of BPM for top management.
C.  Using a well-established methodology for choosing information technology tools in a BPM project.
D.  None of the above.

25.  One of the basic principles of business process management discussed in the text states:  “When using
consultants, make sure the task is well defined, with specific deliverables defined by the company.”  Which of
the following actions applies that principle?  
A.  Requiring a consultant to prepare and submit a budget before starting work on the BPM project.
B.  Dividing the project into phases with firm deadlines.
C.  Both A and B
D.  Neither A nor B

26.  One of the basic principles of business process management discussed in the text states:  “Ensure that top
management can describe current business processes before trying to modify the processes.”  Which of the
following would be the most appropriate way to fulfill that principle?  
A.  Ask employees if they believe top management can describe current business processes.
B.  Ask top management to quote from the company procedures manual.
C.  Give top management a ten question multiple choice quiz.
D.  Lead a group discussion with top managers.

27.  Consider the following statements as you respond to the next question:

 
A.  I and IV
B.  II and VI
C.  III and V
D.  I, IV and VI
 

28.  Consider the following statements as you respond to the next question:

 
A.  Understand how business processes interact with organizational strategy.
B.  Be open to alternatives.
C.  Make sure tasks for external consultants are well defined.
D.  Communicate early, communicate often.
 
29.  Consider the following statements as you respond to the next question:

 
A.  I
B.  III
C.  V
D.  VI
 

30.  Consider the following statements as you respond to the next question:

 
A.  I
B.  IV
C.  Both I and IV
D.  Neither I nor IV
 

31.  According to expectancy theory, motivation is determined by three factors.  Which of the following is not
one of the three factors?  
A.  Energy
B.  Expectancy
C.  Valence
D.  Instrumentality

32.  Which of the following formulas explains motivation using expectancy theory?  
A.  Energy X Valence X Instrumentality
B.  Expectancy + Valence + Instrumentality
C.  Expectancy X Valence + Instrumentality
D.  Expectancy X Valence X Instrumentality

33.  Because of the relationship between the variables in expectancy theory:  

A.  All three must have positive values for someone to be motivated.
B.  All three must have negative values for someone to be motivated.
C.  No more than two of the variables can be positive for someone to be motivated.
D.  Up to two variables can be zero with no effect on motivation.

34.  Erin has maintained a very high GPA throughout her accounting education, but wonders if that GPA will
ensure that she gets a good job.  In terms of expectancy theory, Erin is most concerned about:  
A.  Expectancy
B.  Instrumentality
C.  Valence
D.  Utility

 
35.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He believes if he completes all his assigned tasks well before their
established deadlines and controls costs in his area, he will be promoted.  Which elements of expectancy theory
are illustrated in that example?  
A.  Expectancy and instrumentality
B.  Instrumentality and valence
C.  Expectancy and valence
D.  Expectancy, instrumentality and valence

36.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He is confident that he can complete all his assigned tasks well
before their established deadlines and control costs in his area.  Which elements of expectancy theory are
illustrated in that example?  
A.  Expectancy and instrumentality
B.  Instrumentality and valence
C.  Expectancy and valence
D.  Expectancy, instrumentality and valence

37.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He believes if he completes all his assigned tasks well before their
established deadlines and controls costs in his area, he will be promoted.  He is confident he can achieve those
two goals.  Which of the following best pairs an element of expectancy theory with a phrase that illustrates it?  
A.  Expectancy:  completes all his assigned tasks well before their established deadlines
B.  Instrumentality:  very interested in working his way up to being XMP’s chief financial officer.
C.  Valence:  very interested in working his way up to being XMP’s chief financial officer.
D.  Instrumentality:  completes all his assigned tasks well before their established deadlines

38.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He believes if he completes all his assigned tasks well before their
established deadlines and controls costs in his area, he will be promoted.  He is confident he can achieve those
two goals.  Which of the following best pairs an element of expectancy theory with a phrase that illustrates it?  
A.  Expectancy:  confident he can achieve those two goals
B.  Instrumentality:  very interested in working his way up to being XMP’s chief financial officer.
C.  Valence:  confident he can achieve those two goals
D.  Instrumentality:  completes all his assigned tasks well before their established deadlines

39.  Consider the following statements as you respond to the next question:

 
A.  I and II
B.  II and III
C.  III and IV
D.  I and V
 
40.  Consider the following statements as you respond to the next question:

Which group of statements combines all three variables in expectancy theory?  

A.  III, II, I
B.  III, IV, V
C.  II, III, IV
D.  None of the above
 

41.  Leigh is a corporate accounting manager with six employees reporting to her.  Most of the employees do
good work, but one of them consistently lacks motivation.  Which of the following tools should Leigh use to
address the problem?  
A.  COSO’s enterprise risk management framework
B.  Generalized model of business process management
C.  Basic principles of business process management
D.  Expectancy theory

42.  Charlie is a partner in a CPA firm.  He wants to make some changes to the company’s hiring practices, but
is concerned current employees will lack the motivation to do so.  Which of the following tools should Charlie
use to address those problems?  
A.  COSO’s enterprise risk management framework and expectancy theory
B.  Expectancy theory and generalized model of business process management
C.  COSO’s enterprise risk management framework and generalized model of business process management
D.  Expectancy theory and the steps in the accounting cycle

43.  Charlie is a partner in a CPA firm.  He wants to make some changes to the company’s hiring practices, but
is concerned current employees will lack the motivation to do so.  He should use ___ to address needed changes
to hiring practices and ___ to address his concern about current employees.  
A.  COSO’s enterprise risk management framework and expectancy theory
B.  Expectancy theory and generalized model of business process management
C.  Expectancy theory and the steps in the accounting cycle
D.  Generalized model of business process management and expectancy theory

44.  Charlie is a partner in a CPA firm.  He wants to make some changes to the company’s hiring practices, but
is concerned current employees will lack the motivation to do so.  Provided he uses an appropriate tool, which
problem will be easier to address?  
A.  Making changes to hiring practices
B.  Motivating employees
C.  The two problems will be equally easy to address.
D.  More information is needed to determine which problem will be easier to address.

 
45.  The chapter discussed three major ideas from management and their relationship to accounting information
systems:  COSO’s enterprise risk management framework, business process management and expectancy
theory.  Which of the following statements is most true?  
A.  The three ideas are unrelated to one another.
B.  The generalized model of business process management could be used to develop a system for managing
risk.
C.  The generalized model of business process management should be used to analyze employee motivation.
D.  All organizations should include the risk of non-motivated employees in their COSO risk management plan.

46.  Jay is trying to convince the company president that risk management is important.  Which of the following
statements is most true?  
A.  Since the company president is involved, expectancy theory is inappropriate for trying to create a good
internal environment.
B.  Jay should follow the basic principles of business process management to increase the president’s
instrumentality.
C.  Jay can use expectancy theory to help create a good internal environment.
D.  None of the above statements is true.

47.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Based on the short case above, which of the following statements is most true?  
A.  An enterprise risk management plan will be required only if they decide to expand into risk management
consulting.
B.  Nestor and Maureen need to increase their own valence.
C.  Both A and B are true.
D.  Neither A nor B is true.

 
48.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Business valuation is the process of estimating the economic value of an owner’s interest in a business, often
for the purpose of buying / selling that ownership interest.  Based on the short case above, which of the
following statements is most true?
 
A.  Expanding the business into business valuation may require creating or updating the firm’s risk management
plan.
B.  Expectancy theory can be useful both in deciding whether to expand the business and in working with future
business valuation clients.
C.  Both A and B are true.
D.  Neither A nor B is true.

49.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Part of fraud examination is analyzing an accounting information system and other sources to determine if
fraud has occurred.  If Nestor and Maureen expand their practice into fraud examination, which of the following
statements is most true?
 
A.  The COSO enterprise risk management framework may be useful to their new clients.
B.  Expectancy theory may be a useful tool in conducting a fraud examination.
C.  Both A and B are true.
D.  Neither A nor B is true.

 
50.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Based on the short case above, which of the following statements is most true?

 
A.  After the expansion, Nestor and Maureen may be able to use expectancy theory to sell new services to their
old clients.
B.  Regardless of the area into which the firm expands, the basic principles of business process management
may be useful to new clients.
C.  Both A and B are true.
D.  Neither A nor B is true.

51.  The steps in the generalized model of business process management discussed in the text are listed below. 
In the space provided, number them in the correct order.  
____   Observe, document and map the process steps and flow.
____   Analyze the collected data.
____   Optimize the process.
____   Implement and monitor process improvements.
____   Collect process-related data.
____   Select the process and define its boundaries.
____   Identify and prioritize potential process improvements.

52.  The chapter illustrated the use of the COSO enterprise risk management framework with Dreambox
Creations, Inc.  For each statement below, identify the element of the COSO framework that most clearly
applies.  You must use each element of the framework exactly one time.

 
 
53.  Indicate with "yes" or "no" whether each of the following statements upholds the basic principles of
business process management discussed in the text.  You do not need to identify the BPM principle involved.

 
 

54.  Which element of expectancy theory is illustrated by each of the following statements?

 
 
55.  Casa Ruiz is a Mexican restaurant in southern California.  Its inventory purchasing process involved several
steps.  On a weekly basis, the head chef estimated the total supplies needed in the kitchen; the head waiter
estimated the total supplies needed for the dining room.  The head waiter summarized all the information and
prepared a list of needed supplies for Mr. Ruiz, the owner.  Mr. Ruiz kept an alphabetized list of potential
suppliers; each week, he would contact one supplier from the list to place the restaurant’s order.  The order was
placed over the phone; the salesperson quoted the total price for the order to Mr. Ruiz.  When the goods arrived,
Mr. Ruiz would check the total order price against the supplier’s catalog.  If the prices matched, Mr. Ruiz
received the inventory and paid the delivery person in cash.  If the prices did not match, Mr. Ruiz sent the entire
order back and called the next supplier on the list.

You have been hired to develop a better inventory purchasing process for Casa Ruiz following the generalized
model of business process management discussed in the text.  Fill in each blank below with one action you
would take to achieve that goal; the first two steps have been completed as an example.  Do not list the steps in
the model; rather, explain what you would do for each step.

1)  This project will analyze the inventory purchasing project, beginning with initial needs identification and
ending with paying for delivered inventory.

2)  You have interviewed Casa Ruiz employees and observed the process from start to finish, yielding the
description above.

3)    _______________________________________________________________

4)   ________________________________________________________________

5)   ________________________________________________________________

6)   ________________________________________________________________

7)   ________________________________________________________________

 
________________________________________

 
56.  Casa Ruiz is a Mexican restaurant in southern California.  In anticipation of expanding its operations
considerably, Mr. Ruiz (the owner) has contacted you to develop an enterprise risk management plan using the
COSO model.  Fill in the blanks below to develop an ERM plan for Casa Ruiz; the first two elements are
supplied as examples.     1)        Internal environment:  Mr. Ruiz conducted a series of employee meetings to
explain the importance of enterprise risk management and the COSO model.     2)        Objective setting:  Mr.
Ruiz wants to open a second location within six months.     3)        Event identification: 
_____________________________________________.     4)        Risk assessment: 
_____________________________________________.     5)        Risk response: 
_____________________________________________.     6)        Control activity: 
_____________________________________________.     7)        Information and communication: 
___________________________________.     8)        Monitoring: 
_____________________________________________.  

 
 

57.  Annie and Ray were having a conversation about business process management; several statements from
that conversation are listed below:

Analyze the statements; indicate which ones support the basic principles of business process management discussed in the text.  For each statement,
indicate the relevant BPM principle (whether supported or not).  

 
 

58.  Expectancy theory suggests that three variables contribute to motivation.  Consider the questions listed
below.  For each one, identify the variable that most clearly applies.

 
 
59.  Joe talked to two friends who had recently worked on different business process management projects; one
project was successful, but the other was not.  Several actions taken in each project are listed below.  Based on
the generalized model of BPM discussed in the text, determine which actions were associated with the
successful project; then, put them in the correct order.

 
____   Here's a diagram I drew that illustrates how the process works now.
____   The cost of issuing one check is roughly $3.00.
____   According to published benchmarking studies, most companies spend between $2.00 and $5.00 to
process a transaction of this type.
____   We should collect ongoing data about transaction processing costs to see if we've achieved our goal.
____   There are five ways to improve this process; here's a ranked list of them.
____   Let's focus first on the first item in the ranked list; if it doesn't work, we can try something else.
____   We need to make the process of paying dividends more efficient.
 

60.  Nancy talked to two friends who had recently worked on developing enterprise risk management plans; one
project was successful, but the other was not.  Determine which statements in the list below were associated
with the successful project; then, identify the element of the COSO enterprise risk management framework that
most clearly applies.

 
 

61.  List and discuss three basic principles of business process management.  

 
 
62.  Pearl had been asked by her boss to develop a new way to process expense reimbursements in her
company.  In your own words, list and discuss the steps Pearl should take to accomplish her task.  

 
 

63.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Use the COSO enterprise risk management framework to develop a risk management plan for the expansion. 
Then, use the elements of expectancy theory to suggest ways Nestor and Maureen can motivate their employees
to put effort into the expansion.  

 
 

64.  Explain how Brown’s risk taxonomy, discussed in the chapter on internal control, relates to COSO’s
enterprise risk management framework.  You do not need to list the elements of Brown’s taxonomy.  

 
 
65.  Tim graduated from college three years ago, and recently has been promoted to a management position at a
local charitable organization.  The organization’s internal controls are weak, and Tim wants to improve them;
but, his employees lack motivation for doing so.  Tim has sent an e-mail to Jackie, his professional mentor,
asking for ideas about improving the employees’ motivation. 

Compose an e-mail to Tim explaining how he could use expectancy theory to motivate his employees to
improve the organization’s internal controls.  Make sure the e-mail has sufficient detail for Tim to implement
the ideas you suggest.  

 
 
ch4 Key
 

1.  COSO’s Enterprise Risk Management—Integrated Framework comprises all the following sections except:  
A.  Brown’s risk taxonomy
B.  Objective setting
C.  Event identification
D.  Monitoring

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #1
LO 1
 

2.  In the COSO enterprise risk management framework, an organization’s overall tone relates most closely to:  
A.  Internal environment
B.  Objective setting
C.  Event identification
D.  Monitoring

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #2
 

3.  The COSO enterprise risk management framework comprises eight sections, one of which is objective
setting.  COSO identified five types of objectives most organizations should consider in developing an ERM
plan.  “Ensuring that the corporation fulfills the requirements of the Sarbanes-Oxley Act” is an example of a
___ objective.  
A.  Strategic
B.  Reporting
C.  Compliance
D.  Risk management

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #3
LO 1
 
4.  The COSO enterprise risk management framework comprises eight sections, one of which is objective
setting.  COSO identified five types of objectives most organizations should consider in developing an ERM
plan.  “Completing SEC filings within thirty days of the fiscal year end” is an example of a ___ objective.  
A.  Strategic
B.  Reporting
C.  Risk management
D.  Control activity

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #4
LO 1
 

5.  In a conversation about risk management, Miguel and Rafaela were trying to decide whether to recommend
their company invest some cash in short-term securities to increase the cash available for operations.  Which
element of the COSO framework is most related to their recommendation?  
A.  Internal environment
B.  Monitoring
C.  Risk assessment
D.  Risk response

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #5
LO 1
 

6.  In a conversation about risk management, Miguel and Rafaela produced a ranked list of their company’s risk
exposures.  The ranked list is most closely related to which element of the COSO framework?  
A.  Information and communication
B.  Risk assessment
C.  Risk response
D.  Monitoring

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #6
LO 1
 
7.  COSO has published integrated frameworks for both internal control and for enterprise risk management. 
Which of the following statements about the frameworks is most true?  
A.  The internal control framework is more useful than the enterprise risk management framework.
B.  The enterprise risk management framework is more useful than the internal control framework.
C.  Management attitudes are an element of both frameworks.
D.  Both frameworks are required by the SEC.

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #7
LO 1
 

8.  COSO has published integrated frameworks for both internal control and for enterprise risk management. 
Which of the following statements about the frameworks is most true?  
A.  Once the enterprise risk management framework was published, the internal control framework became
obsolete.
B.  If a manager feels an element of one of the frameworks is unimportant, it can be omitted.
C.  “Risk assessment” refers to similar processes in both frameworks.
D.  A “risk response” in the ERM framework could be considered a “control activity” in the internal control
framework.

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #8
LO 1
 

9.  Which of the following best pairs an element of the COSO enterprise risk management framework with an
example of that element?  
A.  Objective setting, determining which elements of the COSO framework to use
B.  Event identification, identifying needed internal controls
C.  Risk assessment, annual management retreats focused on the ERM plan
D.  Risk response, diversifying risk by expanding internationally

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #9
LO 1
 
10.  Which of the following best pairs an element of the COSO enterprise risk management framework with an
example of that element?  
A.  Control activities, developing a budget for the ERM plan
B.  Information and communication, annual management retreats focused on the ERM plan
C.  Monitoring, annual management retreats focused on the ERM plan
D.  Internal environment, posting SEC filings on the company web site

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #10
LO 1
 

11.  A method of efficiently aligning an organization with the wants and needs of clients is a definition of:  
A.  Business process management
B.  Enterprise risk management
C.  Internal control
D.  Expectancy theory

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #11
LO 2
 

12.  Which of the following steps occurs first in the generalized model of business process management
discussed in the text?  
A.  Analyze collected data.
B.  Collect process-related data.
C.  Optimize the process.
D.  Select the process and define its boundaries.

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #12
LO 2
 

13.  Laurie and Milton were developing a business process management plan for their organization.  Which of
the following actions should they take first, based on the generalized model of BPM discussed in the text?  
A.  Ask co-workers how the purchasing process can be optimized.
B.  Choose an activity to study.
C.  Determine what data their organization has available.
D.  Get a budget from management for developing the BPM plan.

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #13
LO 2
 
14.  Laurie and Milton were developing a business process management plan for their organization.  After
deciding to focus on the process of purchasing fixed assets, they should:  
A.  Determine how the fixed asset purchasing process currently works.
B.  Estimate the remaining useful life for each fixed asset in the company.
C.  Look up the definition of “fixed assets” on the FASB web site.
D.  Make the improvements they believe are necessary.

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #14
LO 2
 

15.  Laurie and Milton are concerned about the risks created by inefficiency in the company’s current fixed asset
purchasing process.  They could address their concern by developing:  (i) an enterprise risk management plan,
(ii) a business process management plan.  
A.  I only
B.  II only
C.  Both I and II
D.  Neither I nor II

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #15
LO 2
 

16.  One of the steps in the generalized model of business process management discussed in the text focuses on
collecting process-related data.  If Laurie and Milton are concerned about the risks created by inefficiency in the
company’s current fixed asset purchasing process, they could collect data related to:  (i) the average length of
time between an order for a fixed asset and its delivery, (ii) the costs incurred in the fixed asset purchasing
process.  
A.  I only
B.  II only
C.  Both I and II
D.  Neither I nor II

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #16
LO 2
 
17.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  Which of the following statements is most true?  
A.  Creating a line graph helps fulfill the fourth step of the generalized BPM model discussed in the text.
B.  Determining the average cost of hiring a new employee helps fulfill the second step of the generalized BPM
model discussed in the text.
C.  The narrative includes exactly one way of fulfilling the third step of the generalized BPM model discussed
in the text.
D.  The business process is poorly defined.

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #17
LO 2
 

18.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  “Reading the company procedures manual” and “interviewing newly-hired workers” are
examples of:  
A.  Two different steps in the generalized BPM model discussed in the text.
B.  The second step in the generalized BPM model discussed in the text.
C.  The sixth step in the generalized BPM model discussed in the text.
D.  Things that must happen in every BPM project.

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #18
LO 2
 

19.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  Using the generalized model of BPM discussed in the text, Gelton and his team still need to
complete steps:  
A.  Five through seven.
B.  Four through seven.
C.  Three through five.
D.  Two through four.

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #19
LO 2
 
20.  Gelton was leading a team of three co-workers focused on improving their company’s process for hiring
new employees.  They had read the company procedures manual describing the current process, then
interviewed newly-hired workers about their experiences.  They used the principles of activity-based costing to
determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the
last twelve months.  What should Gelton and his team do next?  
A.  Read more books about business process management.
B.  Implement a newer, more efficient hiring process.
C.  Prepare a presentation to the board of directors.
D.  Brainstorm ways the process could be improved.

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #20
LO 2
 

21.  The basic principles of business process management discussed in the text include:  
A.  Enlist top management support.
B.  Make sure consultants’ tasks are well defined.
C.  Both A and B.
D.  Neither A nor B.

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #21
lo 3
 

22.  The basic principles of business process management discussed in the text include all of the following
except:  
A.  Always use information technology in BPM projects.
B.  Hire people who can see the “big picture.”
C.  Communicate early; communicate often.
D.  Understand how business processes support organizational strategy.

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #22
lo 3
 
23.  Which of the following best paraphrases one of the basic principles of business process management
discussed in the text?  
A.  Determine how business processes interact with the way an organization competes in its markets.
B.  Gain cooperation from middle management if possible.
C.  Look for reasons to keep processes the same if at all possible.
D.  Ensure the company has the right information technology tools for the job.

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #23
lo 3
 

24.  Within the context of business process management, the quote “If you don’t know where you’re going, any
road will take you there” is most related to which of the following?  
A.  Developing a timeline and outcomes for a BPM project.
B.  Preparing a presentation on the nature and importance of BPM for top management.
C.  Using a well-established methodology for choosing information technology tools in a BPM project.
D.  None of the above.

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #24
lo 3
 

25.  One of the basic principles of business process management discussed in the text states:  “When using
consultants, make sure the task is well defined, with specific deliverables defined by the company.”  Which of
the following actions applies that principle?  
A.  Requiring a consultant to prepare and submit a budget before starting work on the BPM project.
B.  Dividing the project into phases with firm deadlines.
C.  Both A and B
D.  Neither A nor B

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #25
lo 3
 
26.  One of the basic principles of business process management discussed in the text states:  “Ensure that top
management can describe current business processes before trying to modify the processes.”  Which of the
following would be the most appropriate way to fulfill that principle?  
A.  Ask employees if they believe top management can describe current business processes.
B.  Ask top management to quote from the company procedures manual.
C.  Give top management a ten question multiple choice quiz.
D.  Lead a group discussion with top managers.

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #26
lo 3
 

27.  Consider the following statements as you respond to the next question:

 
A.  I and IV
B.  II and VI
C.  III and V
D.  I, IV and VI
 

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #27
lo 3
 

28.  Consider the following statements as you respond to the next question:

 
A.  Understand how business processes interact with organizational strategy.
B.  Be open to alternatives.
C.  Make sure tasks for external consultants are well defined.
D.  Communicate early, communicate often.
 

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #28
lo 3
 
29.  Consider the following statements as you respond to the next question:

 
A.  I
B.  III
C.  V
D.  VI
 

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #29
lo 3
 

30.  Consider the following statements as you respond to the next question:

 
A.  I
B.  IV
C.  Both I and IV
D.  Neither I nor IV
 

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #30
lo 3
 

31.  According to expectancy theory, motivation is determined by three factors.  Which of the following is not
one of the three factors?  
A.  Energy
B.  Expectancy
C.  Valence
D.  Instrumentality

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #31
LO 4
 

32.  Which of the following formulas explains motivation using expectancy theory?  
A.  Energy X Valence X Instrumentality
B.  Expectancy + Valence + Instrumentality
C.  Expectancy X Valence + Instrumentality
D.  Expectancy X Valence X Instrumentality

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #32
LO 4
 
33.  Because of the relationship between the variables in expectancy theory:  
A.  All three must have positive values for someone to be motivated.
B.  All three must have negative values for someone to be motivated.
C.  No more than two of the variables can be positive for someone to be motivated.
D.  Up to two variables can be zero with no effect on motivation.

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #33
LO 4
 

34.  Erin has maintained a very high GPA throughout her accounting education, but wonders if that GPA will
ensure that she gets a good job.  In terms of expectancy theory, Erin is most concerned about:  
A.  Expectancy
B.  Instrumentality
C.  Valence
D.  Utility

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #34
LO 4
 

35.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He believes if he completes all his assigned tasks well before their
established deadlines and controls costs in his area, he will be promoted.  Which elements of expectancy theory
are illustrated in that example?  
A.  Expectancy and instrumentality
B.  Instrumentality and valence
C.  Expectancy and valence
D.  Expectancy, instrumentality and valence

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #35
LO 4
 
36.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He is confident that he can complete all his assigned tasks well
before their established deadlines and control costs in his area.  Which elements of expectancy theory are
illustrated in that example?  
A.  Expectancy and instrumentality
B.  Instrumentality and valence
C.  Expectancy and valence
D.  Expectancy, instrumentality and valence

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #36
LO 4
 

37.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He believes if he completes all his assigned tasks well before their
established deadlines and controls costs in his area, he will be promoted.  He is confident he can achieve those
two goals.  Which of the following best pairs an element of expectancy theory with a phrase that illustrates it?  
A.  Expectancy:  completes all his assigned tasks well before their established deadlines
B.  Instrumentality:  very interested in working his way up to being XMP’s chief financial officer.
C.  Valence:  very interested in working his way up to being XMP’s chief financial officer.
D.  Instrumentality:  completes all his assigned tasks well before their established deadlines

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #37
LO 4
 

38.  Brett and Erin are accountants working for XMP Corporation; Brett is very interested in working his way
up to being XMP’s chief financial officer.  He believes if he completes all his assigned tasks well before their
established deadlines and controls costs in his area, he will be promoted.  He is confident he can achieve those
two goals.  Which of the following best pairs an element of expectancy theory with a phrase that illustrates it?  
A.  Expectancy:  confident he can achieve those two goals
B.  Instrumentality:  very interested in working his way up to being XMP’s chief financial officer.
C.  Valence:  confident he can achieve those two goals
D.  Instrumentality:  completes all his assigned tasks well before their established deadlines

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #38
LO 4
 
39.  Consider the following statements as you respond to the next question:

 
A.  I and II
B.  II and III
C.  III and IV
D.  I and V
 

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #39
LO 4
 

40.  Consider the following statements as you respond to the next question:

Which group of statements combines all three variables in expectancy theory?  

A.  III, II, I
B.  III, IV, V
C.  II, III, IV
D.  None of the above
 

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #40
LO 4
 

41.  Leigh is a corporate accounting manager with six employees reporting to her.  Most of the employees do
good work, but one of them consistently lacks motivation.  Which of the following tools should Leigh use to
address the problem?  
A.  COSO’s enterprise risk management framework
B.  Generalized model of business process management
C.  Basic principles of business process management
D.  Expectancy theory

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #41
LO 5
 
42.  Charlie is a partner in a CPA firm.  He wants to make some changes to the company’s hiring practices, but
is concerned current employees will lack the motivation to do so.  Which of the following tools should Charlie
use to address those problems?  
A.  COSO’s enterprise risk management framework and expectancy theory
B.  Expectancy theory and generalized model of business process management
C.  COSO’s enterprise risk management framework and generalized model of business process management
D.  Expectancy theory and the steps in the accounting cycle

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #42
LO 5
 

43.  Charlie is a partner in a CPA firm.  He wants to make some changes to the company’s hiring practices, but
is concerned current employees will lack the motivation to do so.  He should use ___ to address needed changes
to hiring practices and ___ to address his concern about current employees.  
A.  COSO’s enterprise risk management framework and expectancy theory
B.  Expectancy theory and generalized model of business process management
C.  Expectancy theory and the steps in the accounting cycle
D.  Generalized model of business process management and expectancy theory

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #43
LO 5
 

44.  Charlie is a partner in a CPA firm.  He wants to make some changes to the company’s hiring practices, but
is concerned current employees will lack the motivation to do so.  Provided he uses an appropriate tool, which
problem will be easier to address?  
A.  Making changes to hiring practices
B.  Motivating employees
C.  The two problems will be equally easy to address.
D.  More information is needed to determine which problem will be easier to address.

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #44
LO 5
 
45.  The chapter discussed three major ideas from management and their relationship to accounting information
systems:  COSO’s enterprise risk management framework, business process management and expectancy
theory.  Which of the following statements is most true?  
A.  The three ideas are unrelated to one another.
B.  The generalized model of business process management could be used to develop a system for managing
risk.
C.  The generalized model of business process management should be used to analyze employee motivation.
D.  All organizations should include the risk of non-motivated employees in their COSO risk management plan.

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #45
LO 5
 

46.  Jay is trying to convince the company president that risk management is important.  Which of the following
statements is most true?  
A.  Since the company president is involved, expectancy theory is inappropriate for trying to create a good
internal environment.
B.  Jay should follow the basic principles of business process management to increase the president’s
instrumentality.
C.  Jay can use expectancy theory to help create a good internal environment.
D.  None of the above statements is true.

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #46
LO 5
 

47.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Based on the short case above, which of the following statements is most true?  
A.  An enterprise risk management plan will be required only if they decide to expand into risk management
consulting.
B.  Nestor and Maureen need to increase their own valence.
C.  Both A and B are true.
D.  Neither A nor B is true.

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #47
LO 5
 
48.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Business valuation is the process of estimating the economic value of an owner’s interest in a business, often
for the purpose of buying / selling that ownership interest.  Based on the short case above, which of the
following statements is most true?
 
A.  Expanding the business into business valuation may require creating or updating the firm’s risk management
plan.
B.  Expectancy theory can be useful both in deciding whether to expand the business and in working with future
business valuation clients.
C.  Both A and B are true.
D.  Neither A nor B is true.

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #48
LO 5
 

49.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Part of fraud examination is analyzing an accounting information system and other sources to determine if
fraud has occurred.  If Nestor and Maureen expand their practice into fraud examination, which of the following
statements is most true?
 
A.  The COSO enterprise risk management framework may be useful to their new clients.
B.  Expectancy theory may be a useful tool in conducting a fraud examination.
C.  Both A and B are true.
D.  Neither A nor B is true.

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #49
LO 5
 
50.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Based on the short case above, which of the following statements is most true?

 
A.  After the expansion, Nestor and Maureen may be able to use expectancy theory to sell new services to their
old clients.
B.  Regardless of the area into which the firm expands, the basic principles of business process management
may be useful to new clients.
C.  Both A and B are true.
D.  Neither A nor B is true.

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #50
LO 5
 

51.  The steps in the generalized model of business process management discussed in the text are listed below. 
In the space provided, number them in the correct order.  
2   Observe, document and map the process steps and flow.
4   Analyze the collected data.
6   Optimize the process.
7   Implement and monitor process improvements.
3   Collect process-related data.
1   Select the process and define its boundaries.
5   Identify and prioritize potential process improvements.

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #51
LO 2
 

52.  The chapter illustrated the use of the COSO enterprise risk management framework with Dreambox
Creations, Inc.  For each statement below, identify the element of the COSO framework that most clearly
applies.  You must use each element of the framework exactly one time.

 
 

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #52
LO 1
 
53.  Indicate with "yes" or "no" whether each of the following statements upholds the basic principles of
business process management discussed in the text.  You do not need to identify the BPM principle involved.

 
 

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #53
lo 3
 

54.  Which element of expectancy theory is illustrated by each of the following statements?

 
 

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #54
LO 4
 
55.  Casa Ruiz is a Mexican restaurant in southern California.  Its inventory purchasing process involved several
steps.  On a weekly basis, the head chef estimated the total supplies needed in the kitchen; the head waiter
estimated the total supplies needed for the dining room.  The head waiter summarized all the information and
prepared a list of needed supplies for Mr. Ruiz, the owner.  Mr. Ruiz kept an alphabetized list of potential
suppliers; each week, he would contact one supplier from the list to place the restaurant’s order.  The order was
placed over the phone; the salesperson quoted the total price for the order to Mr. Ruiz.  When the goods arrived,
Mr. Ruiz would check the total order price against the supplier’s catalog.  If the prices matched, Mr. Ruiz
received the inventory and paid the delivery person in cash.  If the prices did not match, Mr. Ruiz sent the entire
order back and called the next supplier on the list.

You have been hired to develop a better inventory purchasing process for Casa Ruiz following the generalized
model of business process management discussed in the text.  Fill in each blank below with one action you
would take to achieve that goal; the first two steps have been completed as an example.  Do not list the steps in
the model; rather, explain what you would do for each step.

1)  This project will analyze the inventory purchasing project, beginning with initial needs identification and
ending with paying for delivered inventory.

2)  You have interviewed Casa Ruiz employees and observed the process from start to finish, yielding the
description above.

3)    _______________________________________________________________

4)   ________________________________________________________________

5)   ________________________________________________________________

6)   ________________________________________________________________

7)   ________________________________________________________________

 
3. Determine, by supplier, how often there are discrepancies between the quoted price and the catalog
price. 4. Rank the suppliers based on the data collected in (3). 5. Use written documentation for orders,
rather than a phone call. Develop a "preferred suppliers" list. 6. Identify / create the tools needed for the
actions in (5). 7. Implement the ideas from (5).

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #55
LO 5
 
56.  Casa Ruiz is a Mexican restaurant in southern California.  In anticipation of expanding its operations
considerably, Mr. Ruiz (the owner) has contacted you to develop an enterprise risk management plan using the
COSO model.  Fill in the blanks below to develop an ERM plan for Casa Ruiz; the first two elements are
supplied as examples.     1)        Internal environment:  Mr. Ruiz conducted a series of employee meetings to
explain the importance of enterprise risk management and the COSO model.     2)        Objective setting:  Mr.
Ruiz wants to open a second location within six months.     3)        Event identification: 
_____________________________________________.     4)        Risk assessment: 
_____________________________________________.     5)        Risk response: 
_____________________________________________.     6)        Control activity: 
_____________________________________________.     7)        Information and communication: 
___________________________________.     8)        Monitoring: 
_____________________________________________.  

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #56
LO 5
 

57.  Annie and Ray were having a conversation about business process management; several statements from
that conversation are listed below:

Analyze the statements; indicate which ones support the basic principles of business process management discussed in the text.  For each statement,
indicate the relevant BPM principle (whether supported or not).  
 

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #57
lo 3
 

58.  Expectancy theory suggests that three variables contribute to motivation.  Consider the questions listed
below.  For each one, identify the variable that most clearly applies.

 
 

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #58
LO 4
 
59.  Joe talked to two friends who had recently worked on different business process management projects; one
project was successful, but the other was not.  Several actions taken in each project are listed below.  Based on
the generalized model of BPM discussed in the text, determine which actions were associated with the
successful project; then, put them in the correct order.

 
2   Here's a diagram I drew that illustrates how the process works now.
3   The cost of issuing one check is roughly $3.00.
4   According to published benchmarking studies, most companies spend between $2.00 and $5.00 to process a
transaction of this type.
7   We should collect ongoing data about transaction processing costs to see if we've achieved our goal.
5   There are five ways to improve this process; here's a ranked list of them.
6   Let's focus first on the first item in the ranked list; if it doesn't work, we can try something else.
1   We need to make the process of paying dividends more efficient.
 

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #59
LO 2
 

60.  Nancy talked to two friends who had recently worked on developing enterprise risk management plans; one
project was successful, but the other was not.  Determine which statements in the list below were associated
with the successful project; then, identify the element of the COSO enterprise risk management framework that
most clearly applies.

 
 

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #60
LO 1
 

61.  List and discuss three basic principles of business process management.  

BLOOM: Knowledge
Difficulty: Easy
Hurt - Chapter 04 #61
lo 3
 

62.  Pearl had been asked by her boss to develop a new way to process expense reimbursements in her
company.  In your own words, list and discuss the steps Pearl should take to accomplish her task.  

BLOOM: Comprehension
Difficulty: Medium
Hurt - Chapter 04 #62
LO 2
 
63.  Nestor and Maureen are partners in a small consulting firm located in the Republic of Bufflufia; the firm
has six employees.  For the last five years, the firm has focused on tax planning and tax return preparation.  But,
Nestor and Maureen are now interested in expanding the firm’s scope of services.  They are considering risk
management consulting, fraud examination and business valuation as potential areas to expand the firm.  They
are sure at least three of their six employees would put effort into at least one of those three areas, but
expanding the firm’s services would require additional training for everyone.

Use the COSO enterprise risk management framework to develop a risk management plan for the expansion. 
Then, use the elements of expectancy theory to suggest ways Nestor and Maureen can motivate their employees
to put effort into the expansion.  

BLOOM: Application
Difficulty: Medium
Hurt - Chapter 04 #63
LO 5
 

64.  Explain how Brown’s risk taxonomy, discussed in the chapter on internal control, relates to COSO’s
enterprise risk management framework.  You do not need to list the elements of Brown’s taxonomy.  

BLOOM: Analysis
Difficulty: Hard
Hurt - Chapter 04 #64
LO 1
 

65.  Tim graduated from college three years ago, and recently has been promoted to a management position at a
local charitable organization.  The organization’s internal controls are weak, and Tim wants to improve them;
but, his employees lack motivation for doing so.  Tim has sent an e-mail to Jackie, his professional mentor,
asking for ideas about improving the employees’ motivation. 

Compose an e-mail to Tim explaining how he could use expectancy theory to motivate his employees to
improve the organization’s internal controls.  Make sure the e-mail has sufficient detail for Tim to implement
the ideas you suggest.  

Bloom: Synthesis
Difficulty: Hard
Hurt - Chapter 04 #65
LO 4
 
ch4 Summary

Category #  of  Question

s
BLOOM: Analysis 13
BLOOM: Application 13
BLOOM: Comprehension 13
BLOOM: Knowledge 13
Bloom: Synthesis 13
Difficulty: Easy 13
Difficulty: Hard 26
Difficulty: Medium 26
Hurt - Chapter 04 65
LO 1 12
LO 2 13
lo 3 13
LO 4 13
LO 5 13