SafeWork Leadership Workshop

Facilitator Guide

Version 1_12/2013
GCOM Training Workshop Facilitator Guide

Slide Number: 1

Key Messages

 Welcome everyone
 Complete introductions as required
 Explain GCOM basics

Facilitator Notes

Complete welcome and introductions.

Housekeeping matters. Exits, toilets, etc. Highlight the safety aspects of the day by running through
the evacuation procedure in the event of an emergency. It is advised to have an attendance register
completed so that you can ensure the safety of the group during an evacuation.

Open the workshop with some introductory comments on and a brief context of SafeWork.

Explain how GCOM plays a role in achieving SafeWork goals.

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GCOM Training Workshop Facilitator Guide

Slide Number: 2

Key Messages

 Next four slides explain the context of GCOM within the broader SafeWork initiatives

Facilitator Notes

Explain that SafeWork is a company-wide initiative that covers all aspects of our safety system. It
includes guidelines, tools and training resources for each operation to use and customise to their own
local needs.

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GCOM Training Workshop Facilitator Guide

Slide Number: 3

Key Messages

 Safework Protocols are in place for all Glencore operations and projects

Facilitator Notes

Highlight key aspects of Safework Initiative – elimination of fatalities and serious injuries.

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GCOM Training Workshop Facilitator Guide

Slide Number: 4

Key Messages

 Glencore’s plan to improve our safety results with the aim of being world class in our safety
performance

Facilitator Notes

Explain each element of the plan, highlighting the role of leadership at all levels of the business.
Explain the SafeWork tools available to each operation and project along with the need for a detailed
implementation plan. The tools and the plan should be customised for the operation/project to
achieve the best results.

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GCOM Training Workshop Facilitator Guide

Slide Number: 5

Key Messages

 GCOM is an important component of the SafeWork program and requires training. It forms part
of the strategy for ongoing, regular communication and is enhanced by quality coaching to
ensure all people implement GCOM effectively.

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 6

Key Messages

 Impress the importance of line supervisors and their responsibility for front-line safety results.

Facilitator Notes

Review the components of front-line supervisor responsibility and highlight the important role the pre-
shift activities take in ensuring safety. Spend time discussing the role of the pre-shift meeting in
improving safety performance.

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GCOM Training Workshop Facilitator Guide

Slide Number: 7

Key Messages

GCOM integrates into our regular meetings:

 Makes them more effective
 Disciplines us to consider hazards and ensure we mitigate them

Facilitator Notes

 Use this slide to encourage people to begin thinking about their pre-shift meetings (or
Superintendent / SMT meetings as appropriate to the audience).
 Ask if these meetings effectively send people to work with a clear understanding of what the
shift involves, the potential hazards, and the controls and observations that should be
undertaken to ensure safety.
 Explain that this is what GCOM aims to achieve.

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GCOM Training Workshop Facilitator Guide

Slide Number: 8

Key Messages

The workshop includes a background and context for the GCOM program along with detailed
information about conducting effective GCOM meetings.

Facilitator Notes

Read through the Agenda. Include the following comments in your discussion:
 Provide details of logistics – time for breaks and lunch and the intended finishing time of the
workshop.

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GCOM Training Workshop Facilitator Guide

Slide Number: 9

Key Messages

 Overview of objectives

Facilitator Notes

 Cover the key points in the slide.

 Ask if there are any questions.

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GCOM Training Workshop Facilitator Guide

Slide Number: 10

Key Messages

We will achieve our best today when everyone actively participates

Facilitator Notes

Explain the expectations. Highlight your personal expectations for the involvement of everyone.

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GCOM Training Workshop Facilitator Guide

Slide Number: 11

Key Messages

GCOM Meetings have 5 steps that are consistent throughout all operations.

These simple steps help to ensure every person goes to work in a safe and productive manner

Facilitator Notes

Explain that this topic provides a brief overview of the GCOM meeting format.

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GCOM Training Workshop Facilitator Guide

Slide Number:12

Key Messages

 GCOM aims to support SafeWork by ensuring every person sent to work is clear about what is
expected of them and how they can prevent incidents.
 The safety of our people in Glencore is the first priority.

Facilitator Notes

Reinforce the need to improve our safety record and to achieve Zero fatalities.
Make the point that achieving this goal will take involvement and ownership by every one of us, at all
times.

Ask the question:

 What have you heard about SafeWork?

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GCOM Training Workshop Facilitator Guide

Slide Number: 13

Key Messages

GCOM is the way we conduct our pre-shift meetings

It is also a key component of Superintendent and senior management meetings.

Facilitator Notes

Stress the importance of good communication and simplicity.

It is an easy to follow process that involves everyone.

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GCOM Training Workshop Facilitator Guide

Slide Number:5

Key Messages

 Safety leadership
 Communication
 SafeWork culture

Facilitator Notes

 Highlight each point on the slide and ask for feedback from participants as you see fit to test
understanding.

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GCOM Training Workshop Facilitator Guide

Slide Number: 15

Key Messages

The key to effective GCOM meetings is fostering positive two-way communication where all people
are fully engaged with the identification and mitigation of hazards in their workplace.

Facilitator Notes

 Make the point that one-way communication leads to the potential risk that another person has
not understood the message. Mere tell is not enough to ensure understanding
 Ask the question – “why would two-way communication have a better chance of gaining
understanding between people than one-way communication?”
 GCOM relies on positive two-way communication

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GCOM Training Workshop Facilitator Guide

Slide Number: 16

Key Messages

Point out that these steps are simple, easy to follow and have proven to assist in improving safety.

Facilitator Notes

Work through each of the steps briefly – these will be covered in greater depth later.

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GCOM Training Workshop Facilitator Guide

Slide Number: 17

Key Messages

Sharing of information throughout the operation is critical in identifying and mitigating hazardous
situations. Suggestions and improvements need to be shared and actioned by the appropriate
people.

Facilitator Notes

Provide an overview of the communication pathway

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GCOM Training Workshop Facilitator Guide

Slide Number: 18

Key Messages

There are expected behaviours by all participants at GCOM meetings.

Everyone is responsible for improving safety

Facilitator Notes

Go through each of the expectations.

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GCOM Training Workshop Facilitator Guide

Slide Number: 19

Key Messages

Pre-Shift meetings are the most critical of the GCOM meetings. They are the most frequent and the
meetings that focus on today’s immediate activities.

Facilitator Notes

Ask the question: “How do you think our current pre-shift meetings will need to change to meet the
GCOM requirements?”

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GCOM Training Workshop Facilitator Guide

Slide Number: 20

Key Messages

 Get answers to these questions and clarify any misunderstandings

Facilitator Notes

 Have people form small groups and discuss the questions.

 Ask for a volunteer from each group to present back to the group with their answers.

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GCOM Training Workshop Facilitator Guide

Slide Number: 21

Key Messages

Pre-shift GCOM meetings are short, targeted meetings.

Facilitator Notes

Highlight the various responsibilities

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GCOM Training Workshop Facilitator Guide

Slide Number: 22

Key Messages

There are often changes to conditions whilst teams are away from work – these changes must be
identified during the first pre-shift meeting when the team returns.

Facilitator Notes

The first pre-shift meeting back after a break will take a little longer than usual meetings.

Work through each of the points on the slide.

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GCOM Training Workshop Facilitator Guide

Slide Number: 23

Key Messages

Supervisors must prepare well.

Preparation prior to the meeting is vital.

Facilitator Notes

Supervisors should ensure they allow enough time to prepare for the pre-shift meeting. All aspects
listed on the slide are important for good preparation.

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GCOM Training Workshop Facilitator Guide

Slide Number: 24

Key Messages

The first part of the GCOM meeting is to review previos safety performance.
From the beginning of the meeting it is important to include the audience in two-way communication.

Facilitator Notes

Start the meeting with a question such as “How was our safety performance yesterday?”

Work through the detail of each point on the slide. Highlight that each point is important to cover in
appropriate detail.

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GCOM Training Workshop Facilitator Guide

Slide Number: 25

Key Messages

People must be clear on what work is to be undertaken for the shift. They must also be able to
identify and discuss the risks, hazards and controls that are applicable to the work.

Facilitator Notes

Work through the detail of each point on the slide. Highlight that each point is important to cover in
appropriate detail.

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GCOM Training Workshop Facilitator Guide

Slide Number: 26

Key Messages

Safety Observations are a critical part of any effective safety program.

They are mandatory for Glencore operations.

Facilitator Notes

Choose the highest risk activities and appoint people to conduct the relevant safety observations.

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GCOM Training Workshop Facilitator Guide

Slide Number: 27

Key Messages

Identify and record any safety improvements or actions relevant to the shift or the work area.
Engage your people in the identification process and have them make suggestions for improvements

Facilitator Notes

All suggested safety improvements should either be:

a) Actioned for that shift and closed out (if resources are available); or
b) Written on the GCOM improvements board and followed up in the coming shifts or when
resources are made available (at the discretion of superintendent/manager).

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GCOM Training Workshop Facilitator Guide

Slide Number: 28

Key Messages

GCOM meetings provide an opportunity for workforce team members to make important safety
recommendations.

The Improvements / Action Board is used to record and track progress on any improvements that
take more one shift to be completed. If the action can be completed on the shift that it is raised there
is no need to record it on the action board.

Facilitator Notes

Ask for examples of safety improvements that might be suggested during a GCOM meeting.

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GCOM Training Workshop Facilitator Guide

Slide Number: 29

Key Messages

The supervisor should make sure that all other safety communication is shared with their crew. This
includes toolbox talks, safety notices, SafeWork NewsBoard items and safety alerts.

Facilitator Notes

Highlight the various forms of additional communication – check for understanding of each. Some
may or may not be embedded in the operation.

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GCOM Training Workshop Facilitator Guide

Slide Number: 30

Key Messages

Assess your team/individuals for their fitness for work

Facilitator Notes

Emphasise the important components of this slide

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GCOM Training Workshop Facilitator Guide

Slide Number: 31

Key Messages

Close the meeting in such a way that people have their mind on the job at hand and are clear on their
safety obligations

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 32

Key Messages

GCOM meeting form must be filled in for every shift

Facilitator Notes

Forms may differ between operations.

Highlight the important aspects of the form and provide relevant examples from your operation.

Explain how the forms will be collected and the data collated within the operation

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GCOM Training Workshop Facilitator Guide

Slide Number: 33

Key Messages

GCOM meetings are active, two-way meetings conducted by the supervisor with all workforce
members engaged.

Facilitator Notes

Ask “How can we ensure we achieve two-way communication in our pre-shift meetings?”

Provide examples for each of the dot points in the slide.

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GCOM Training Workshop Facilitator Guide

Slide Number: 34

Key Messages

Ensure people have a clear understanding about how GCOM meetings work.

Facilitator Notes

Work through each of the questions and seek responses from participants. Provide additional
assistance as necessary to clarify understanding.

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GCOM Training Workshop Facilitator Guide

Slide Number: 35

Key Messages

Facilitator Notes

Summarise the key points.

To add involvement of participants you could ask someone from the group to go review this slide for
the group.

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GCOM Training Workshop Facilitator Guide

Slide Number: 36

Key Messages

Superintendent meetings include daily GCOM focus. The Superintendent meeting should elevate the
scope of the hazards from a team level to a department level and assess the activities and hazards
for the day ahead.

Facilitator Notes

Ask the question: “How do you think our current Superintendent meetings will need to change to meet
the GCOM requirements?”

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GCOM Training Workshop Facilitator Guide

Slide Number: 37

Key Messages

GCOM is a short, targeted part of each superintendent meeting.

Facilitator Notes

Highlight the various responsibilities

The superintendent facilitating the meeting could be designated at the end of the meeting for the next
day.

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GCOM Training Workshop Facilitator Guide

Slide Number: 38

Key Messages

As per supervisor GCOM Meetings

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 39

Key Messages

As per supervisor GCOM Meetings

Facilitator Notes

Identify actions highlighted by supervisors and allocate who will follow them up.

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GCOM Training Workshop Facilitator Guide

Slide Number: 40

Key Messages

Major activities have the potential for new/different hazards to be introduced. These need to be
controlled.

Facilitator Notes

Ensure sufficient time is allocated to review each major activity.

Examine controls for their suitability.

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GCOM Training Workshop Facilitator Guide

Slide Number: 41

Key Messages

Allocate resources to undertake Sis and PTOs

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 42

Key Messages

Follow up on safety improvements and ensure that the actions are completed and communicated with
appropriate work crews.

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 43

Key Messages

Close the meeting in such a way that people have their mind on the job at hand and are clear on their
safety obligations

Pass on any important information to supervisors or to senior management

Facilitator Notes

Pass on any important information to supervisors or to senior management

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GCOM Training Workshop Facilitator Guide

Slide Number: 44

Key Messages

Facilitator Notes

Summarise the key points.

To add involvement of participants you could ask someone from the group to go review this slide for
the group.

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GCOM Training Workshop Facilitator Guide

Slide Number: 45

Key Messages

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 46

Key Messages

Senior Management Team meetings include weekly GCOM focus. The Senior Management Team
meeting should elevate the scope of the hazards from a department level to an operational level and
assess the activities and hazards for the week/month ahead.

Facilitator Notes

Ask the question: “How do you think our current Senior Management Team meetings will need to
change to meet the GCOM requirements?”

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GCOM Training Workshop Facilitator Guide

Slide Number: 47

Key Messages

Allow dedicated time on a weekly basis to analyse risk using GCOM format

Facilitator Notes

Highlight each point in the slide

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GCOM Training Workshop Facilitator Guide

Slide Number: 48

Key Messages

Coordinated approach, using the stated procedure will gain consistency in continuous focus on issues
raised at all levels of the operation.

Facilitator Notes

Highlight each point in the slide

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GCOM Training Workshop Facilitator Guide

Slide Number: 49

Key Messages

Get feedback from the previous week on the table. All attendees to have some input. Reports should
be prepared ahead of the meeting.

Facilitator Notes

Highlight each point in the slide

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GCOM Training Workshop Facilitator Guide

Slide Number: 50

Key Messages

Schedule a roster/process for allocating who presents safety observations. Make it a regular part of
GCOM meetings.

Facilitator Notes

Ensure learnings from PTOs are captured and acted upon.

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GCOM Training Workshop Facilitator Guide

Slide Number: 51

Key Messages

Major activities have the potential for new/different hazards to be introduced. These need to be
controlled

Facilitator Notes

Ensure sufficient time is allocated to review each major activity.

Examine controls for their suitability.

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GCOM Training Workshop Facilitator Guide

Slide Number: 52

Key Messages

Ensure that all managers are maintaining their field leadership matrix requirements.

Plan and allocate safety observations based on the highest risk activities or the areas of the business
requiring greatest assistance with safety performance.

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 53

Key Messages

Review all safety improvements raised through Supervisor and Superintendent GCOM meetings.
Allocate resources as required and communicate safety improvements made with workforce.

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 54

Key Messages

Close the meeting in such a way that people have their mind on the job at hand and are clear on their
safety obligations

Pass on any important information to superintendents and/or supervisors

Facilitator Notes

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Slide Number: 55

Key Messages

Check for understanding

Facilitator Notes

Have a participant review this slide and provide examples to show his/her understanding

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Slide Number: 56

Key Messages

Glencore’s field leadership matrix ensures that minimum standards of safety leadership are
maintained by each leader at each level of the business.

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 57

Key Messages

Everyone has a role to play in being active and visible in leading our safety culture

Facilitator Notes

Work through the relevant responsibilities for each person. Ask for feedback on how well people are
meeting their obligations at present.
Identify any roadblocks and suggest improvements as appropriate.

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GCOM Training Workshop Facilitator Guide

Slide Number: 58

Key Messages

Implementation of GCOM has identified that there are some skills required to conduct effective
GCOM meetings. This topic aims to address the key skills required to present the meetings.

Facilitator Notes

Ask: “Who feels ready, able and confident to deliver GCOM meetings as they have been explained?”

Ask: “What skills do you think are necessary to deliver GCOM meetings effectively?”

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GCOM Training Workshop Facilitator Guide

Slide Number: 59

Key Messages

A combination of strong communication skills is necessary to deliver effective GCOM meetings.

Facilitator Notes

Expand on each of the points in this slide.

Provide examples of each.

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GCOM Training Workshop Facilitator Guide

Slide Number: 60

Key Messages

The core of GCOM is about getting involvement from the people who are engaged in the activities.
Anyone conducting a GCOM meeting must be able to plan and undertake positive discussions with
their team. The engagement of people his elevated when they have been involved in the process
rather than simple told the information.

Facilitator Notes

Expand on each of the points in this slide.

Provide examples of each.

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GCOM Training Workshop Facilitator Guide

Slide Number: 61

Key Messages

Good questions illicit good responses. They are a key method for checking that everyone
understands the tasks, their hazards and controls.

Facilitator Notes

Demonstrate good questioning technique by drawing out understanding about where and how
questions can be used effectively during GCOM Meetings. Examples of good places for questions to
be used in a GCOM meeting include:
 At the beginning of the meeting: “How did we go yesterday?”
 After identifying activities for the day: “What hazards exist with today’s activities?” or “What
controls do we have in place for our activities?”
 For selecting the best observations to undertake: “Which activities require us to complete
safety observations?” Why?

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GCOM Training Workshop Facilitator Guide

Slide Number: 62

Key Messages

Every participant will prepare and deliver a GCOM meeting to the group as though they were
beginning a regular shift with their team.

Facilitator Notes

Give each participant a GCOM Meeting Form and explain that they will be conducting a mock GCOM
meeting.
The exercise will give them the opportunity to practice the skills and familiarise themselves with the
content and process.

Provide feedback after each presentation. Highlight good aspects. Identify gaps and ways to improve.

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GCOM Training Workshop Facilitator Guide

Slide Number: 63

Key Messages

Before finishing, take one more opportunity to ask for feedback on how the participants feel GCOM
can be implemented successfully.

Facilitator Notes

Take notes on what people have learned to date. See if they can identify the 5 steps in each GCOM
meeting. Write the responses on a white board.

Ask for the key aspects of delivering a GCOM meeting effectively. Write these answers on the board
also.

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Slide Number: 64

Key Messages

Highlight key messages from this slide

Facilitator Notes

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GCOM Training Workshop Facilitator Guide

Slide Number: 65

Key Messages

Invite comments on how the training was delivered and ask for feedback on how it may be improved
for other groups.

Thank people for their participation.

Encourage people to put what they have learned into practice on their next shift.

Facilitator Notes

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