9 DEPARTMENT OF EDUCATION

Technology and
Livelihood Education
Quarter 1 – Module 7:
Prepare Rooms for Guests
TLE – Grade 9
Quarter 1 – Module 7: Prepare Rooms for Guests
First Edition, 2020

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Published by the Department of Education

Development Team of the Module

Writer: Ronald C. Curayag

Editor: Dennie N. Claros
Reviewer:
Illustrator: Lilian L. Avance
Layout Artist: Cherrie M. Pil
Template Developer: Neil Edward D. Diaz
Management Team: Winnie E. Batoon
Filomena M. Lopez
Chona M. Calatrava
Teresita E. Helgason
Mary Ann O. Eliseo
El Sheba F. Alcano
Jennie D. Rivera

Printed in the Philippines by ________________________

Department of Education – Region XI, Division of Island Garden City of Samal

Office Address: Sitio Pasig, Brgy. Peñaplata, District II, Island Garden City of Samal
Contact Number: 0917-501-7166
E-mail Address: [email protected] * [email protected]
 9
Technology and
Livelihood Education
Quarter 1 – Module 7:
Prepare Rooms for Guests
Introductory Message

For the facilitator:

Welcome to the Subject Technology and Livelihood Education-
Housekeeping Grade 9 of the Alternative Delivery Mode (ADM) Module for
lesson Provide Housekeeping Services to Guests!

This module is collaboratively designed, developed, and evaluated by

select elementary and secondary English teachers with the help of expert-
teachers, school heads, and division program supervisors who specialize in
language and literature of the Schools Division of the Island Garden City of
Samal. It will serve as your aid and guide in helping students achieve the
standards set by the K to 12 Curriculum. Through this, students will be
able to meet and overcome personal, social, and economic challenges in
learning.

This course aims to guide and enable students to become independent

learners in going through the various learning activities based on their
abilities, speed, and time. It also targets to assist students achieve 21 st-
century skills with utmost consideration of their needs and living conditions.

As a facilitator, you are expected to provide students with an

orientation or preliminary information on how they will use this module. You
need to also monitor and record their progress while allowing them to
manage their own learning. Aside from this, you are expected to further
encourage and guide the students as they carry out the activities included
in this module.

For the learner:

Welcome to the Subject Technology and Livelihood Education-
Housekeeping Grade 9 of the Alternative Delivery Mode (ADM) Module for
lesson Provide Housekeeping Services to Guests!

This module is created to meet your educational needs. It aims to help

you in your studies while you are not inside the classroom. Also, it seeks to
give you meaningful work and opportunities to learn lessons.

This module has components and icons that you must go through to
process your learning.
 Let Us Learn In this section, you will know the skills that you
must learn in this module.

Let Us Try This section will test your previous knowledge or

skills of the lesson in the module through a
preliminary assessment.

Let Us Study There will be brief exercises to help you connect your
previous knowledge to the current lesson. In this
section, the new lesson will be introduced through a
story, poem, play, introductory problem, task, or
situation.

Let Us Practice There will be a short discussion in this section. This

aims to help you understand new concepts and
skills.

Let Us Practice This section consists of guided activities and free

More practices that will further enhance your
understanding and skills of the subject matter. You
can check your answers in the practice activities
using the answer key in the last section of this
module.

Let Us Remember This section contains questions or sentence or

paragraph completion that will process what you
have learned in the lesson.

Let Us Assess This section contains activities that will help you
translate new knowledge or skills into real situations
or realities of life.

Let Us Enhance In this section, you will be given additional activity to

enhance your learning or skill in the lesson.

Let Us Reflect This section is an activity that aims at assessing or

measuring the level of learning in acquiring
meaningful knowledge and skills through reflective
questions.

Answer Key to This section contains the correct answers in all the
Activities activities in this module.

ii
References This is located on the last page of the module where
it contains a record of the sources of
data/authorship in the creation or writing of this
module.

iii
 Let Us Learn

As you go further in this lesson you will be able to:

a) Identify tools, materials, supplies and equipment needed in

cleaning guest rooms;
b) Follow standard operating procedures in institutional
cleaning; and
c) Identify common insects and pests and their control
measures.

Let Us Try

Imagine you move to your newly furnish mansion house. You

woke up early in the morning. Your task on that day is to clean your
new mansion house. So you think and plan what you will do. But
before you start cleaning, you noticed that you have to answer these
questions:

A. What tools, materials, supplies and equipment I need to prepare?

(Give at least 5 items)
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________

B. Do I have to follow procedures in doing my tasks? Why? 3 points

___________________________________________________________
___________________________________________________________
___________________________________________________________

C. If there’s any pest and insects, what will I do? 2 points

___________________________________________________________
___________________________________________________________
___________________________________________________________

Let Us Study

Continue your imagination!

Try to fill in the blanks below to complete the selection given below.

Now you start cleaning. First you get 1) _______________ to sweep the
floor. In order to scoop the dirt and wastes on the floor you used 2)

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_______________. You plug-in the 3) _______________ to pick up dirt and
particles from the carpet. While cleaning the carpet, you noticed that part of
your floor is wet. So, you get the 4) _______________ to absorb the flooded
water or that wet surface.

While enjoying your task and focus cleaning the floor you realized that
there are embedded and stubborn dirt remained on the top of the floor and
carpet. So, you get the 5) _______________ to remove that dirt. And right after
you mop the floor using 6) _______________.

Your floor and carpet are now clean. However, you still want that your
floor look shine and bright. Using 7) _______________, you apply 8)
______________. After a few minutes you turn the on the 9) _______________,
to scrub, strip, and polish your floor. Finally, you plug-in the 10)
_______________, to remove the remaining dust particles from the floor,
carpet surfaces and even on the upholstered furniture and hard surfaces.

Now you are ready to entertain incoming visitors.

Congratulations!

What can you say about situation of your house? What do you think
would the comments of your incoming visitors about the cleanliness of your
mansion? What will be the result of the cleanliness and hygiene you showed
to your visitors? The answers on these questions depend on how you’ve
done your task. Therefore, it is important that we know how to clean and
maintain our house. Know the use of the different tools, materials, supplies
and equipment so that we can perform our daily task.

Let’s imagine again, but now you are a housekeeper. Before

performing your task, you have to identify first the tools and materials,
supplies and equipment available in the hotel.

Cleaning Equipment
Carpet Extractor

It is designated for dry shampooing

of carpets. It removes dirt that
sticks to or penetrates into the
carpet layer.

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Carpet Sweeper

Used to pick-up dirt and particles

from the carpet.

Floor Polisher

It is used in scrubbing, stripping

and polishing hard floor surfaces
and also vinyl, wood parquet, etc.

Hydro Vacuum or Wet and Dry

Vacuum

It is an all-purpose vacuum for dry

and wet surfaces. It is also used for
absorbing water in flooded and wet
surfaces.

Vacuum cleaner
It is used to eliminate dust particles
from the carpet surfaces,
upholstered furniture and even
hard surfaces.

Cleaning Tools and Materials

Broom
It is used for sweeping the floor. It can be
plastic or stick broom.

Cleaning Cloth
It is used for cleaning and dusting the

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floor.
Dust Pan
It is used to collect dust and any type of
dirt.

Hand Brush
It is used to remove embedded dirt on the
top of the hard floor and stubborn dirt on
the top of the carpet.
Floor Scrapper
It is used to scrap hardened dirt.

Mop with Mop Handle

It is used for manual floor mapping.

Mop Head
It is used to remove embedded on the
sides and corners.

Mop Wringer
It is used for wringer/squeezing mops.

Push Brush
It is used to maintain the cleanliness of
the finish floor or some of the hard floor.

Scrubbing Pads
It is used for floor scrubbing and
polishing.

Stripping Pad
It is used to remove stubborn dirt on top
of hard floors.

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 Squeegee
It is a tool with a flat, smooth rubber
blade, used to remove or control flow of
liquid on a flat surface. It is used for
cleaning and in printing.

Cleaning Supplies (Chemicals and Agents)

All-purpose Spray
It is a cleaning agent, usually a liquid, used
to remove dirt, grime, and stains from
surface.

Disinfectant
It is a chemical agent designed to inactivate
or destroy microorganisms on inert surfaces.

Cream Cleansers
It is a versatile non-abrasive cleaning
chemical that provides quick and easy
removal of stubborn soil and stains.

Detergent
It is a substance containing soap and/or
surfactants (any organic substance/mixture)
that is used for washing or cleaning jobs.

Polish
It is used to give sheen on the surface from
which the light is reflected evenly.

Wax
It is used for polishing the floor.

Now that you are familiar of the cleaning equipment, tools and
supplies and materials, you are now ready to start your cleaning. Here is the
Standard Operating Procedures (SOP) in housekeeping.

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What is Standard Operating Procedure (SOP) in
Housekeeping?

A housekeeping SOP is a documented, step-by-step process on how to

effectively perform housekeeping procedures, such as daily cleaning and
maintenance tasks. SOP in housekeeping is primarily used by hotel
housekeeping supervisors to help maids and commercial cleaners observe
housekeeping standards, deliver consistent quality service, and support
positive reviews.

Importance of Housekeeping SOPs

Housekeeping SOPs are critical because they uphold the standards of

an organization’s housekeeping procedures. The benefits of having cleaning
standard operating procedures include:

Continuous Education – It can be used as a teaching tool to educate

workers on the correct housekeeping procedures and keep them updated
regarding any process changes.

Accountability – SOPs in housekeeping encourage compliance with

organizational standards through accountability. They provide intuitive,
easy-to-follow steps to avoid any discrepancy or misunderstanding.

Branding – Maintaining high standards of housekeeping procedures is the

first step toward maintaining credibility with customers by providing a
consistent customer experience.

Improved compliance rates – Clear and defined housekeeping SOPs help

ensures that an organization’s processes comply with health and safety
laws.

Best Housekeeping SOPs for Hotels

Housekeeping procedures (SOPs) are particularly important in the

hospitality industry as cleanliness is a basic expectation of any hotel guest.
A hotel housekeeping standard for cleaning rooms upon check out, for
example, helps ensure that the housekeeper always changes the bedsheets
and empties the trash bins before allowing the next guest to check in.

Well-implemented hotel housekeeping SOPs can help establish a

welcoming atmosphere for the guests and ensure reliable and courteous
service from staff. Here are some of the best hotel SOPs for three of the most
common housekeeping room status:

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Room for Check-In
These are standard housekeeping procedures for hotel staff when
preparing rooms for new set of guests:
1. Make bed with fresh linen and pillow cases.
2. Check power switches and other electronic appliances for any
damages.
3. Clean up ashtrays and trash bins.
4. Restock desk stationery and vanity supplies
5. Clean the bathroom: floor, walls, toilet, shower area, and tub.

Occupied

Perform the following sample proper housekeeping procedures for an

occupied room and use the housekeeping SOP checklist to record task
completion:
1. Clear the dustbins.
2. Collect and replace used bedroom and bathroom linen.
3. Make the bed.
4. Vacuum floor carpets and rugs.
5. Clean the bathroom and replenish bathroom supplies.

Room for Check-out

It can be used as a teaching tool to educate workers on the correct

housekeeping procedures and keep them updated regarding any process
changes.
1. Assemble bed, chairs, settees, and other furniture and placing it
appropriately.
2. Wipe guest room floor with a wet mop.
3. Cleaning the writing tables, assembling and placing stationery
appropriately.
4. Check for any articles the guest left behind.
5. Clean bathroom equipment and ensure adequate supply of toiletries
according to SOPs for bathroom cleaning.
6. Clean all electric appliances such as microwave, fan, refrigerator, and
others.

Housekeeping SOP in Other Industry

Housekeeping SOP is not limited to hotels, it also applies across other
industries such as manufacturing, medical, education, construction, and
others. It helps maintain a safe and secure environment not just for
customers but for employees as well. Here’s how housekeeping SOP helps
the following businesses:

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Housekeeping SOP for Hospitals
A hospital housekeeping SOP aims to maintain a sterile environment
in all areas of the hospital. It guides cleaning personnel in prioritizing the
task to maintain high standards of cleanliness especially in the crucial areas
including high-touch surfaces and high-risk areas.

Housekeeping SOP for Restaurants

A restaurant housekeeping SOP ensures high standard cleaning
operations to avoid food contamination and foodborne illnesses. It helps
restaurants build exceptional ambiance and cleanliness to impress their
clients.

Housekeeping SOP for Warehouses

A warehouse housekeeping SOP helps maintain a clean workplace
that is free of debris and clutter to keep a safe environment. It helps prevent
workplace hazards including incidents, near misses and injuries.

Housekeeping SOP for Public Areas

A public area housekeeping SOP helps maintain a safe and hygienic
community. It ensures proper waste management is in place to eliminate
environmental pollution and pathogenic diseases.

Common Insects and Pests and their Control Measures

INSECTS CHARACTERISTIC PREVENTION

AND PESTS
 Vulnerable areas must
be emptied, thoroughly
cleaned and borax
(which repels them)
 These insects generally should be spread over
invade in large the shelf until it ceases
numbers in search of to come.
food especially sweets.  If nest is seen, it can be
 They enter by crevices, destroyed by placing 2
Ants
along definite track in tbsp. of carbon
procession and can by bisulphide at the
systematically trapped entrance (vapor kills
where it enters the ants), but highly
establishment. inflammable should be
used with great care.
 Boiling water poured
over the nest repeatedly
also kills ants.
Flies  Filthy insects which are  Try to destroy all
very dangerous to passible breeding
health as they grounds before egg

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 contaminate food. laying begins.
 It causes disease such  Burn all garbage.
as typhoid, cholera,  Keep dustbins covered.
dysentery and so on.  Maintain good standard
 It also carries germs on of cleanliness in the
their legs and saliva surrounding.
and transfer to food on  Fly poison concocted of 3
which they sit. tbsp. of formalin in one
pint of milk/water with
sugar added in saucers
should be kept in
susceptible areas to trap
and kill flies.
 Aerosol fly killer sprays
are also effective.
 Nocturnal insect  Most difficult pest to
 They are present in eradicate.
drains and dark  Proprietary cockroaches’
secluded places. killer preparations can
be used in infested
Types of Cockroaches areas.
1. German cockroaches –  Pest control experts need
10-15 mm. in length, to be called if it persists.
lighter yellowish brown,
can climb smooth
vertical surfaces,
Cockroaches prefers warm and
humid places.
2. Oriental cockroaches -
20-22 mm. in length,
dark brown, found in
cooler less humid areas
such as drains.
Generally, causes
disease such as dysentery
and gastroenteritis.
Fades on: fecal
matter and food.
Mosquitoes  Transmit diseases such  Do not allow water to
as malaria, filarial and stagnate in and around
yellow fever. the surrounding of the
hotel.
 Repair and fill all pits
and puddles.
 Cover drains and pour
kerosene to prevent
larvae from thriving and
growing into adult

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 mosquitoes.
 Eco friendly method –
place water around the
property. Allow
mosquitoes to lay eggs.
Before the eggs develop
discard the water.
 Tiny parasite creature  Fumigation.
that feed human  Thick application of
bloods. kerosene oil.
 Presence – beds, cloth,  Pouring boiling water in
furniture, upholstery, crevices (temporary)
etc.
 Activity is seen only at
Bed Bugs night.
 Size varies from 4 to 5
mm. long, flat head
with oval body.
 Color – yellow to white,
light red/brown
(mature).
 Gives unpleasant odor
Rats and  They are potential  Poisoning.
mice hazardous.  Trapping.
 Mice – smaller, slender,  Fumigating.
big ears with respect to  Rat proofing buildings.
their bodies, brown  Proprietary infestation.
color with grey
underbellies, thin tail
equal to the length of
their body and head.
 Causes – food
poisoning, infections,
jaundice, etc.
 Nibbles and
contaminate food
stuffs, utensils,
worktops with urine,
dropping and fur which
spread disease and
some are fatal to
humans.
 Droppings – black and
look like apple pips but
smaller.
 They also tend to gnaw
on everything from
electrical appliances

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 and floorboards.
 Silvery gray insects  Should kept moist areas
look like minute fish clean.
without fins and one  Treatment with
centimeter long. insecticides.
Silver Fish  Nocturnal, found in  Pyrethrum and sodium
most areas. fluoride crystals are
 Feeds on cellulosic effective.
materials (papers and
fabrics).
 Social insects. Also  Use treated lumber for
called as white ants. construction.
There are two types –  Coat any untreated
dry wood and ground exposed wood with
termites. Both feed on insecticides.
cellulose found in wood  Seal all cracks and
and wood products for crevices. In case of
nutrition. Ground infestation, kick out
Termites
termites damage more holes, inject with
by creating mud tubes appropriate
from soil to wooden insecticides(orthodichlo
portion of the building. robenzene), finally wax
It may access through and varnish and coat
construction joints, with linseed oil to cover
cracks, plumbing, the pores.
electrical joints, etc.

11
 Let Us Practice

A. Identify the tools, materials and equipment.

Direction: Imagine that you are cleaning the guest room. In
order that you use the appropriate cleaning tools, materials and
equipment you need to identify the pictures given below. Write your
answer in your answer sheet.

1._________________________ 2.__________________________

3._________________________ 4.__________________________
____

5.__________________________ 6.__________________________

7.____________
_____________ 8.________________________

9._________________________ 10._______________________

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B. Discuss the best hotel Standard Operating Procedures (SOPs)
for the Occupied housekeeping status. Write your answer in your
answer sheet.

Occupied






C. Identify Common Insects and Pests. Write your answer on a

separate sheet of paper.

_______________ 1. These insects generally invade in large numbers

in search of food especially sweets.
_______________ 2. They are present in drains and dark secluded
places.
_______________ 3. Transmit diseases such as malaria, filarial and
yellow fever.
_______________ 4. Silvery gray insects look like minute fish without
fins and one centimeter long.
_______________ 5. Social insects. Also called as white ants.

Let Us Practice More

A. Draw the following tools, materials, supplies and

equipment. (2 points each) Draw your answer on a separate sheet
of paper.

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B. Arrange the Standard Operating Procedure in order. Mark A for the
first step, then B for the second step, and C and so on for the following
steps. Write you answer in your answer sheet.

Room for Check-In

____ Clean up ashtrays and trash bins.
____ Clean the bathroom: floor, walls, toilet, shower area, and tub.
____ Check power switches and other electronic appliances for any damages.
____ Make bed with fresh linen and pillow cases
____ Restock desk stationery and vanity supplies.

C. Matching Type
Direction: Match the item in Column A with those in Column B. Write
your answer in your answer sheet.
Column A Column B
____ 1. It causes disease such as typhoid, cholera A. Mosquitoes
dysentery and so on. B. Cockroaches
____ 2. Transmit disease such as malaria, filarial C. Rats and Mice
and yellow fever. D. Termites
____ 3. Used treated lumber for construction for E. Flies
its prevention.
____ 4. It is the most difficult pest to eradicate.
____ 5. They also tend to gnaw on everything
from appliances and floorboards.

Let Us Remember

Now that you can identify the different tools, materials, supplies
and equipment used in housekeeping, know the standard operating
procedure in institutional cleaning and control measures on pests and
insects, you can now do your task as housekeeper. It is unlikely that you
have all the knowledge on this topic.

Now try to remember to things that had been discussed in this module
by answering the following. Write your answer in your answer sheet.

1. Name the Cleaning Equipment:

____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________

14
2. Name the Cleaning Tools and Materials:
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________

3. Name the Cleaning Supplies:

___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________

4. In housekeeping there are three (3) most common housekeeping

statuses. Cite the three (3) things.
_____________________ _____________________ ______________________

5. What are the pests and insects can you found in housekeeping that
discussed in this module?
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________

Let Us Assess

Take a picture of different cleaning tools and materials, supplies and

equipment found in your home or immediate community. Create a booklet
and submit your output to your teacher on or before deadline.

Rubrics for Scoring

Creativity - 15%
Originality - 20%
Content - 40%
Cleanliness - 15%
Timeliness - 10%

15
 Let Us Enhance

In your home ask your mother or any member of the family (who
always do the housekeeping) the following questions. Write your
answer in your answer sheet.

1. What are the procedures/steps she takes when she does housekeeping?
(You may enumerate 3 – 5 steps.)
2. Do they use proper cleaning equipment, tools and materials and
supplies? Why?
3. If there were any insects and pests she found during housekeeping, what
does she done?
4. How frequently they do housekeeping? Why?

Let Us Reflect

Identifying cleaning tools and materials, supplies and equipment is

one of the essentials that you have to learn in housekeeping. It
helps you understand the specific task you will do. Following standard
operating procedures in cleaning also helps you become effective as a
housekeeper. Lastly you will also give importance on the proper control
measures on insects and pests in housekeeping.

16
Answer Keys to Activities

Let us study
1. broom
2. dustpan
3. carpet sweeper
4. hydro vacuum or wet and
dry vacuum
5. stripping pad
6. mop
7. scrubbing pad
8. wax
Let us try 9. floor polisher
A. 10. vacuum cleaner
1. broom
2. detergents
3. dustpan
4. cleaning cloth Let us practice
5. brush A.
6. mop 1. carpet extractor
7. scrub (polisher) 2. vacuum cleaner
3. broom
B. Yes/No (self-explanation 4. dustpan
5. squeegee
C. Self-explanation 6. floor scrappe
7. detergent
8. disinfectant
9. all-purpose spray
Let us practice more 10. hand brush
A. B.
1. Clear the dustbin.
2. Collect and replace used
1. Stripping pad 2. Floor Scrapper bedroom and bathroom
linen.
3. Make the bed.
4. Vacuum floor carpets and
3. Dust Pan 4. Cleaning Cloth
rugs.
5. Clean the bathroom and
replenish bathroom.
C.
5. Carpet Sweeper
1. Ants
B. Room for Check-In 2. Cockroaches
1. C 2. E 3. B 4. A 5. D 3. Mosquito
4. Silvery fish
C. 1. E 2. A 3. D 4. B 5. C 5. Termites

17
 References

K to 12 Basic Education Program, TECHNOLOGY AND LIVELIHOOD

EDUCATION – HOME ECONOMIS, Learner’s Material, Household Services,
Grade 9

K TO 12 HOUSEKEEPING, Laarni A. Urbiztondo (Author), Leonora D. Basbas,

(Coordinator), 2016 Edition

https://www.google.com/search?
q=squeegee&oq=squeegee&aqs=chrome..69i57j0l7.11278j0j7&sourceid=chro
me&ie=UTF-8

https://www.google.com/search?q=What+is+all+purpose+spray?
&source=lmns&bih=657&biw=1366&safe=active&hl=en&ved=2ahUKEwiplY-
BuoPqAhUOA6YKHbvTBoQQ_AUoAHoECAEQAA

https://www.google.com/search?
safe=active&bih=657&biw=1366&hl=en&ei=fDjnXtTbCf2br7wPgOep6AQ&q=
What+is+disinfectant%3F

https://www.completecleaning.com.au/cream-r7-creme-cleanser-500ml/

https://poloandtweed.com/blog/types-cleaning-agents-used-
housekeeping#:~:text=Detergents,Handwashing

https://www.google.com/search?
q=what+is+polish+in+housekeeping&source=lmns&bih=657&biw=1366&safe
=active&hl=en&ved=2ahUKEwj75oSVxIPqAhUYxosBHX3SCcEQ_AUoAHoECA
EQAA

https://safetyculture.com/checklists/housekeeping-sop/

http://epgp.inflibnet.ac.in/epgpdata/uploads/epgp_content/S000827HE/P0
01226/M012005/ET/1459164994et36.pdf

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For inquiries or feedback, please write or call:

Department of Education – Region XI, Island Garden City of Samal

Address: Sitio Pasig, Brgy. Peňaplata, District II, IGaCoS

Contact No.: 0926-692-8349

Email Address: [email protected]

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