Annex A
Training Plan
Course: Food and Beverage Services
Unit of Prepare the dining room/restaurant area for service
Competency:
Module Title: Preparing the dining room/restaurant area for service
Modality: Check which modality will be applied. Multi-modal is allowed.
( ) Full-online ( ) Blended online ( ) Distance Learning
Learning Contents Learning Resources
Outcomes
LO 1. Providing a Monitor Service CBLM Food and Beverage Services NC II pp. 6
link between Points to Ensure
Kitchen and Prompt Pick-up of
Service Areas Food items
Loading Tray CBLM Food and Beverage Services NC II pp. 6
CBLM, Job Sheet No. 1 pp.8-9
Carry and Transfer CBLM Food and Beverage Services NC II pp. 40-41
Tray according to CBLM Food and Beverage Services NC II
hotel’s Standards Operational Sheet pp. 42
Watch Video https://www.youtube.com/watch?
v=iW8t-f0E9ac&t=200s
LO 2. Familiarize Cleaning and
and Check Storage CBLM Food and Beverage Services NC II pp. 11-12
Service wares for Crockery, Cutlery
Chip Marks and Flatware
LO 3. Hand Equipment at the
Dishwashing Sink CBLM Food and Beverage Services NC II pp. 14-16
Procedures Getting Organized
Washing, Rinsing,
Drying
LO 4. Hand Ingredients of CBLM Food and Beverage Services NC II pp. 18
Dishwashing Liquid Hand Watch video https://www.youtube.com/watch?
Products Dishwashing v=rzmOI7fTALY
Detergents
Disposal of Hand CBLM Food and Beverage Services NC II pp. 19-36
Dishwashing
Detergents CBLM Food and Beverage Services NC II Job Sheet
Energy pp.37
Management in
Hand Dishwashing
Hand Dishwashing
Problems, Causes
and Solutions
LO 5. Automatic Forms of CBLM Food and Beverage Services NC II pp. 22-27
Dishwashing Detergents
Specialty Products
Washing System CBLM Food and Beverage Services NC II pp. 28
Watch video https://www.youtube.com/watch?
v=bXWrJJMSo7E
CBLM Food and Beverage Services NC II
Operational Sheet pp. 39
LO 6. Busboy Busboy Job CBLM Food and Beverage Services NC II pp. 43
Description
LO 7. Bussing out Remove used CBLM Food and Beverage Services NC II pp. 45
Dishes items from service
areas
eLearning Infrastructure Requirement Name of Application
( ) LMS:
Or Others:
( ) application that
provide access to
the digital content
and any shared
resources
anywhere;
anytime;
( ) application that
allows
communication
between trainers
and peers
synchronous and
asynchronous; and
( ) application that
allows
administration of
assessment of
learning outcomes
Annex A
Training Plan
Course: Food and Beverage Services
Unit of Provide Food and Beverages Services
Competency:
Module Title: Providing Food and Beverages Services
Modality: Check which modality will be applied. Multi-modal is allowed.
( ) Full-online ( ) Blended online ( ) Distance Learning
Learning Contents Learning Resources
Outcomes
LO 1. Dining and Food and CBLM Food and Beverage Services NC II pp. 53-54
Restaurant Area Beverage Service
Facilities Attendant
Table Set up CBLM Food and Beverage Services NC II pp. 55
Chinawares CBLM Food and Beverage Services NC II pp. 56
CBLM Food and Beverage Services NC II Job Sheet
pp. 57-58
Guide in Formal CBLM Food and Beverage Services NC II pp. 59-62
Table Setting CBLM Food and Beverage Services NC II, Job Sheet
pp. 63
How to Set a CBLM Food and Beverage Services NC II pp. 64-66
table: Formal and
Informal Dinners
LO 2. Napkin 7 Basic Napkin CBLM Food and Beverage Services NC II pp. 67-69
Folding Folding Watch Video https://www.youtube.com/watch?
v=ig6LOflyZEg
Fancy Folds CBLM Food and Beverage Services NC II pp. 69-71
CBLM Food and Beverage Services NC II, Job Sheet
pp. 72
Watch Video https://www.youtube.com/watch?
v=XbbvtyiODBk
LO 3. Types of Russian Service CBLM Food and Beverage Services NC II pp. 73
Service Watch Video https://www.youtube.com/watch?
v=I2cTmrPkctY
French Service CBLM Food and Beverage Services NC II pp. 74
Watch Video https://www.youtube.com/watch?
v=puTpyyoHyB0
Buffet Service CBLM Food and Beverage Services NC II pp. 74-75
Watch Video https://www.youtube.com/watch?
v=IRgG5xd5imE
American Service CBLM Food and Beverage Services NC II pp. 76
Watch Video https://www.youtube.com/watch?
v=HSCkk-E9s5k
CBLM Food and Beverage Services NC II, Job Sheet
pp. 79
eLearning Infrastructure Requirement Name of Application
( ) LMS:
Or Others:
( ) application that
provide access to
the digital content
and any shared
resources
anywhere;
anytime;
( ) application that
allows
communication
between trainers
and peers
synchronous and
asynchronous; and
( ) application that
allows
administration of
assessment of
learning outcomes
Annex A
Training Plan
Course: Food and Beverage Services
Unit of Provide Room Service
Competency:
Module Title: Providing Room Service
Modality: Check which modality will be applied. Multi-modal is allowed.
( ) Full-online ( ) Blended online ( ) Distance Learning
Learning Contents Learning Resources
Outcomes
LO 1. Preparing General Room CBLM Food and Beverage Services NC II pp. 105-
Equipment for Service Tools and 106
Cleanliness and Equipment CBLM Food and Beverage Services NC II,
Stability Operational Sheet pp. 107
LO 2. Taking Things need to CBLM Food and Beverage Services NC II pp.108-
Order through prepare when 109
Telephone taking order over
the phone
LO 3. Room Delivering Room CBLM Food and Beverage Services NC II pp.110-
Service Order service Order 115
Watch Video https://www.youtube.com/watch?
Clearing Plate at v=hOaiC1TKnRU
Room Service
eLearning Infrastructure Requirement Name of Application
( ) LMS:
Or Others:
( ) application that
provide access to
the digital content
and any shared
resources
anywhere;
anytime;
( ) application that
allows
communication
between trainers
and peers
synchronous and
asynchronous; and
( ) application that
allows
administration of
assessment of
learning outcomes
Annex A
Training Plan
Course: Food and Beverage Services
Unit of Promote food and beverage products
Competency:
Module Title: Promoting food and beverage products
Modality: Check which modality will be applied. Multi-modal is allowed.
( ) Full-online ( ) Blended online ( ) Distance Learning
Learning Contents Learning Resources
Outcomes
LO 1. Develop and Restaurant CBLM Food and Beverage Services NC II pp.
Update Food and Industry Trends for 120-121
Beverage 2009
Knowledge International Hotel CBLM Food and Beverage Services NC II pp.
and Restaurant 122
Association
Food Service CBLM Food and Beverage Services NC II pp.
Industry 123-124
Worldwide CBLM Food and Beverage Services NC II pp. Job
sheet 125
French menu CBLM Food and Beverage Services NC II pp.
Terminology 127-128
Basic Cooking and CBLM Food and Beverage Services NC II pp.
Menu Terminology 130-136
Canape’s, Hors D’ CBLM Food and Beverage Services NC II pp.
Oeuvres and Salad 136-139
CBLM Food and Beverage Services NC II pp.
Operational Sheet pp. 142
eLearning Infrastructure Requirement Name of Application
( ) LMS:
Or Others:
( ) application that
provide access to
the digital content
and any shared
resources
anywhere;
anytime;
( ) application that
allows
communication
between trainers
and peers
synchronous and
asynchronous; and
( ) application that
allows
administration of
assessment of
learning outcomes
Course: Food and Beverage Services
Unit of Welcome guests and take food and beverage orders
Competency:
Module Title: Welcoming guest and take food and beverage orders
Modality: Check which modality will be applied. Multi-modal is allowed.
( ) Full-online ( ) Blended online ( ) Distance Learning
Learning Contents Learning Resources
Outcomes
LO 1. Table Welcoming the CBLM Food and Beverage Services NC II pp. 80-81
Service guest Watch Video https://www.youtube.com/watch?
v=xJhhb6LaMEY
CBLM Food and Beverage Services NC II,
Operational Sheet pp.82
Order Taking CBLM Food and Beverage Services NC II pp. 83
CBLM Food and Beverage Services NC II pp, Job
Sheet pp. 85
Serve Foods and CBLM Food and Beverage Services NC II pp. 86-87
Beverages
LO. 2 Food and Job Description CBLM Food and Beverage Services NC II pp. 87
Beverages of the Food and CBLM Food and Beverage Services NC II,
Attendant Beverage Service Operational Sheet pp. 88
Attendant
Waiter’s CBLM Food and Beverage Services NC II pp. 90-91
Nightmare
Clearing Service CBLM Food and Beverage Services NC II pp. 92-93
Equipment CBLM Food and Beverage Services NC II, Job Sheet
Annex App.98
Training Plan
eLearning Infrastructure Requirement Name of Application
( ) LMS:
Or Others:
( ) application that
provide access to
the digital content
and any shared
resources
anywhere;
anytime;
( ) application that
allows
communication
between trainers
and peers
synchronous and
asynchronous; and
( ) application that
allows
administration of
assessment of
learning outcomes
Course: Food and Beverage Services
Unit of Receive and handle guest concerns
Competency:
Module Title: Receiving and handling guest concerns
Modality: Check which modality will be applied. Multi-modal is allowed.
( ) Full-online ( ) Blended online ( ) Distance Learning
Learning Contents Learning Resources
Outcomes
LO 1. Customer Principles of good CBLM Food and Beverage Services NC II pp. 140-
Satisfaction customer service 141
CBLM Food and Beverage Services NC II Job Sheet
pp. 143
Customer CBLM Food and Beverage Services NC II pp. 142
Relationships Internet Research
https://www.business.qld.gov.au/running-
business/consumer-laws/customer-
service/improving/principles
LO 2. Customer 10 Reason of CBLM Food and Beverage Services NC II pp. 13-
complaints that Customer 144
the Service Crew Complaints
may Encounter
LO 3. Handling Listen to the CBLM Food and Beverage Services NC II pp. 145-
Guest Complain Complaints 146
Watch Video https://www.youtube.com/watch?
v=Mb5U3iJ3iiI
CBLM Food and Beverage Services NC II, Job Sheet
147
Apologize to the CBLM Food and Beverage Services NC II pp. 148
guest Watch Video https://www.youtube.com/watch?
v=u4VPSY0v4vs
Take proper CBLM Food and Beverage Services NC II pp. 149
action on the
complaint
Record complaint CBLM Food and Beverage Services NC II pp. 149
CBLM Food and Beverage Services NC II,
Operational Sheet pp. 150
Annex A
Training Plan
