Release Note OmniPCX Enterprise

TC2632en-ed.06 Release 12.3.1

Release Note & Installation procedure for

OmniPCX Enterprise R12.3.1 Released version
M4.501.14

This is the released version of OmniPCX Enterprise release 12.3.1 with the version M4.501.14
Due to a new Linux integration OXE R12.3 does not have an MD2 patch or even further MDs. It is replaced by that version
R12.3.1
R12.3.1 will have its own MDs patches.

Technical modes for migration, new features, registered restrictions and controlled features are described in that document
This document is based on the TC2585en-Ed05 with added information from version M4.501

Revision History
Edition 1: July 6, 2020 New edition for R12.3.1 / M4.501.10.f (rework of previous document from R12.3) - New
version R12.3.1: adding features details. Adding compatibilities for AS in oxe native & GAS mode (chap. 14.4) … etc
Edition 2: January 6,2020 R12.3.1 MD1 M4.501.11
Edition 3: February 24,2020 R12.3.1 MD2 M4.501.12
Edition 4: 18th of March 2020 add-on to MD2 M4.501.12.A
Edition 5: 22th of April 2020 add-on to MD3 M4.501.13
Edition 6: 10th of July 2020 add-on to MD4 M4.501.14

Legal notice:

www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other
trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other
trademarks are the property of their respective owners. The information presented is subject to change without notice. Neithe r
ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. © Copyright 20XX ALE
International, ALE USA Inc. All rights reserved in all countries.
Table of Contents
1 APPLICATION DOMAIN ............................................................................................................................ 7
2 DOCUMENTS .......................................................................................................................................... 8
3 INTRODUCTION TO RELEASE 12.3.1 ...................................................................................................... 10
3.1 Generalities .................................................................................................................................... 10
3.2 New hardware ................................................................................................................................ 11
3.3 List of new features/ interoperability in R12.3/ R12.3 MD1 & R12.3.1(since TR) .................................. 11
3.3.1 Call Handling features ............................................................................................................... 11
3.3.2 CCS/CCD .................................................................................................................................. 12
3.3.3 Cloud Connect .......................................................................................................................... 12
3.3.4 Encryption ................................................................................................................................ 12
3.3.5 Increasing provisioning level/ product limits ............................................................................... 12
3.3.6 Infra ........................................................................................................................................ 12
3.3.7 Interworking/ Interoperability tested .......................................................................................... 12
3.3.8 Maintenance ............................................................................................................................. 12
3.3.9 Mobility .................................................................................................................................... 13
3.3.10 O2G ....................................................................................................................................... 13
3.3.11 Rainbow ................................................................................................................................. 13
3.3.12 Security .................................................................................................................................. 13
3.3.13 SIP......................................................................................................................................... 13
3.3.14 Terminals ............................................................................................................................... 13
3.3.15 Virtualization........................................................................................................................... 13
3.4 Features under PCS......................................................................................................................... 13
4 SOFTWARE PACKAGE & OTHER COMPONENTS ....................................................................................... 14
5 BEFORE STARTING ............................................................................................................................... 16
5.1 Checks to perform........................................................................................................................... 16
5.2 Getting the software ....................................................................................................................... 19
5.3 ACTIS, eLP & software locks ............................................................................................................ 19
5.4 Before saving the database ............................................................................................................. 20
5.4.1 Rebuilding the database before saving ....................................................................................... 20
5.4.2 Tickets ..................................................................................................................................... 21
5.4.3 From crystal to GAS or vm or common hardware ........................................................................ 21
5.5 Call Server compatibilities ................................................................................................................ 21
5.6 Firmware upgrade ........................................................................................................................... 22
5.7 Voice guides ................................................................................................................................... 22
5.7.1 System voice guides ................................................................................................................. 22
5.7.2 Alcatel 4645 voice guides .......................................................................................................... 22
5.8 4645 .............................................................................................................................................. 24
5.9 Recommendations about security ..................................................................................................... 24
5.10 Translations .................................................................................................................................. 24

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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 5.11 Migrating old versions ................................................................................................................... 26
5.12 Dect ............................................................................................................................................. 26
5.13 New installation ............................................................................................................................ 27
5.14 Updating the PCSs ........................................................................................................................ 28
5.15 OmniPCX 4400 migration to R12.3.1............................................................................................... 28
5.15.1 Use of the hardware key ......................................................................................................... 28
5.15.2 Crystal hardware compatibility with an Appliance Server............................................................ 28

6 INSTALLING THE SOFTWARE ................................................................................................................ 28

6.1 Using dual partitioning or not........................................................................................................... 28
6.2 Virtualization................................................................................................................................... 29
6.3 S.O.T. ............................................................................................................................................ 29
6.4 Installation of PCS (OXE secured or not by ssh) ................................................................................ 29
6.5 Using the Remote Download ............................................................................................................ 29
6.6 Secured systems ............................................................................................................................. 30
6.6.1 Security activated by default during an installation ...................................................................... 30
6.6.2 Installation of a secured system for VoIP encryption ("IP Touch Security" service – Thales solution)
........................................................................................................................................................ 30
6.7 Reading the hardware key, CPU-id, CCS-ID ...................................................................................... 31
6.8 Restoring Chorus/Linux data, twincpu .............................................................................................. 31
7 INSTALLING & CHECKING Actis files ...................................................................................................... 31
7.1 Procedure ....................................................................................................................................... 31
7.2 Checks on physical CPUs ................................................................................................................. 31
7.3 Checks on virtualization ................................................................................................................... 32
7.4 Checks on Cloud Connected system ................................................................................................. 32
8 CLIENT INFORMATION .......................................................................................................................... 32

8.1 Reminder of changes appeared in Release R12.3.1 ........................................................................... 33

8.2 Reminder of changes appeared in Release R12.3 .............................................................................. 33
8.3 Reminder of changes appeared in Release R12.2 .............................................................................. 33
8.4 Reminder of changes appeared in Release R12.1 .............................................................................. 33
8.5 Reminder of changes appeared in Release R12.0 .............................................................................. 33
8.6 Reminder of changes appeared in Release R11.2.x ........................................................................... 34
8.7 Reminder of changes appeared in Release R11.1 .............................................................................. 34
8.8 Reminder of changes appeared in Release R11.0.1 ........................................................................... 34
8.9 Reminder of changes appeared in Release R11.0 .............................................................................. 34
8.10 Reminder of changes appeared in Release 10.1.1 ........................................................................... 34
8.11 Reminder of changes appeared in Release 10.1 .............................................................................. 34
8.12 Reminder of changes appeared in Release 10.0 .............................................................................. 34
8.13 Reminder of changes appeared in Release 9.1 ................................................................................ 35
8.14 Reminder of changes appeared in Release 9.0 ................................................................................ 35
8.15 Reminder of changes appeared in Release 8.0 and 8.0.1 ................................................................. 35
8.16 Reminder of changes appeared in Release 7.1 ................................................................................ 35
8.17 Reminder of changes appeared in Release 7.0 ................................................................................ 35

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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 8.18 Reminder of changes appeared in Release 6.1.1 ............................................................................. 35
8.19 Reminder of changes appeared with R4.2 ....................................................................................... 35
8.20 Reminder of changes appeared with R4.1 ....................................................................................... 36
8.21 Reminder of changes appeared with R3.0 ....................................................................................... 36

9 SYSTEM MANAGEMENT ......................................................................................................................... 36

9.1 General .......................................................................................................................................... 36
9.2 Special case of IO2N boards (CPU7s2/ CPU8) ................................................................................... 36
9.3 Integrated WebBasedManagement................................................................................................... 37
10 COMPULSORY MINIMUM ADDITIONAL DATABASE MANAGEMENT .......................................................... 37
10.1 Reminders .................................................................................................................................... 37
10.2 Reminder for ABC networked sites migrating from Release < 7.x ..................................................... 38
10.3 Important management if IO2N is present ...................................................................................... 38
10.4 Important management with sets (noe3Gs, 8018) ........................................................................... 39
10.5 Synchronization............................................................................................................................. 39
10.6 Some system parameters to check ................................................................................................. 39
10.6.1 Direct RTP .............................................................................................................................. 39
10.6.2 Frame VoIP (Enhanced quality voice) ....................................................................................... 39
10.6.3 Direct RTP for H323 terminals .................................................................................................. 40
10.6.4 Inter-node protocol H323 ........................................................................................................ 40
10.6.5 tftp (oxe) ................................................................................................................................ 40
11 STARTING UP THE CPU IN ITS ENVIRONMENT ON SITE ....................................................................... 40
11.1 Download of couplers and sets....................................................................................................... 40
11.2 8088 Android upgrade ................................................................................................................... 41
11.3 SIP sets upgrade ........................................................................................................................... 41
11.4 Moving from CPU7s1/2 to a CPU8 .................................................................................................. 41

12 CHECKING CORRECT OPERATION ........................................................................................................ 41

13 CHECKS IN A VIRTUALIZED VMWARE INFRASTRUCTURE ...................................................................... 43
14 COMPATIBILITIES/ PRODUCT LIMITS/ FEATURE LIST ........................................................................... 44
14.1 Documents ................................................................................................................................... 44
14.2 Status of the Version (database, Product Reports) .......................................................................... 44
14.3 Interoperability tests status ........................................................................................................... 45
14.3.1 OXE compatibilities in ABC network .......................................................................................... 45
14.3.2 Open Touch ............................................................................................................................ 45
14.3.3 OXO interop. .......................................................................................................................... 45
14.3.4 IP sets compatibility ................................................................................................................ 45
14.3.5 8770 ...................................................................................................................................... 45
14.3.6 Sub-device on older sets ......................................................................................................... 46
14.3.7 Common hardware & Crystal hardware mixed........................................................................... 46
14.4 Appliance Servers & GAS: compatibilities ........................................................................................ 46
14.5 UPS on A.S. & GAS ........................................................................................................................ 46

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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 14.6 SIP sets, Dect sets, other sets … Latest firmware tested. ................................................................. 47
14.7 Genesys Compact Edition .............................................................................................................. 48
15 NEW FEATURES AND NEW HARDWARE IN RELEASE 12.3 & 12.3.1 ........................................................ 48
15.1 New hardware .............................................................................................................................. 49
15.1.1 Set 8008G .............................................................................................................................. 49
15.1.2 Set 8008G CE ......................................................................................................................... 49
15.2 New features: description/explanation & management .................................................................... 49
15.2.1 Call Handling features ............................................................................................................. 49
15.2.2 CCD ....................................................................................................................................... 62
15.2.3 Cloud Connect/Fleet dashboard ............................................................................................... 63
15.2.4 Dect ....................................................................................................................................... 63
15.2.5 Infra ...................................................................................................................................... 69
15.2.6 Maintenance ........................................................................................................................... 70
15.2.7 Noe & Sip sets ........................................................................................................................ 75
15.2.8 OT ......................................................................................................................................... 76
15.2.9 Security .................................................................................................................................. 76
15.2.10 SIP ....................................................................................................................................... 81
15.2.11 Terminals ............................................................................................................................. 87
16 OXE COMPONENTS ............................................................................................................................. 90
17 COUNTRIES IN WHICH RELEASE 12.3.1 IS TECHNICALLY RELEASED ..................................................... 93
18 REMARKS, RESTRICTIONS, TIPS … ...................................................................................................... 99
18.1 ABC-F IP TRUNK GROUP ............................................................................................................... 99
18.2 APPLICATIONS ........................................................................................................................... 100
18.2.1 AAS (Audio Station) .............................................................................................................. 100
18.2.2 External Voice Mail ................................................................................................................ 100
18.2.3 LDAPs & ABC netw ................................................................................................................ 100
18.3 BOARDS ..................................................................................................................................... 100
18.4 CCS ............................................................................................................................................ 101
18.5 CLIP ........................................................................................................................................... 101
18.6 Cloud Connect ............................................................................................................................ 101
18.7 COMMUNICATION SERVERS ........................................................................................................ 101
18.7.1 Call Server CPU ..................................................................................................................... 101
18.7.2 G.A.S. (Generic Appliance Server) .......................................................................................... 102
18.7.3 UPS ...................................................................................................................................... 102
18.7.4 Blade Center & older CPUs .................................................................................................... 103
18.7.5 Passive Communication Server............................................................................................... 103
18.7.6 Appliance Servers/ G.A.S. & Bill Of Material (BOM) .................................................................. 104
18.8 DECT .......................................................................................................................................... 104
18.9 DIRECTORY ................................................................................................................................ 105
18.10 FSNE ........................................................................................................................................ 106
18.11 IP CRYSTAL MEDIA GATEWAY ................................................................................................... 107
18.12 IP TOUCH SECURITY FEATURE .................................................................................................. 108

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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 18.13 MEDIA GATEWAY ...................................................................................................................... 109
18.13.1 GD/GA boards ..................................................................................................................... 109
18.13.2 INTIPB board ...................................................................................................................... 109
18.13.3 Remote connection towards GD/GA/INTIP boards ................................................................. 109
18.13.4 NGP boards (GD3/GA3/INTIP3) ............................................................................................ 110
18.13.5 OMS (remote access & ESXi configuration rules) ................................................................... 111
18.14 SECURITY ................................................................................................................................. 111
18.15 SETS ........................................................................................................................................ 112
18.15.1 8088 Noe/ Android .............................................................................................................. 112
18.15.2 DECT .................................................................................................................................. 112
18.15.3 IP DECT system (NEC) ........................................................................................................ 113
18.15.4 IP Phone V1 – V1S – V2 (e-Reflexe) – Alcatel series 8 & 9 ..................................................... 114
18.15.5 MIPT 300 & 600 handsets .................................................................................................... 114
18.15.6 NOE3G (premium ip phones) ............................................................................................... 114
18.15.7 NOE3G EE (Extended Edition) .............................................................................................. 114
18.15.8 OTC Android Smartphone .................................................................................................... 114
18.15.9 NOE sets: new reboot cause ................................................................................................ 115
18.15.10 SIP SETS .......................................................................................................................... 115
18.16 SIP TLS FOR EXTERNAL GATEWAY ............................................................................................. 116
18.17 VIRTUALIZATION ...................................................................................................................... 116
18.17.1 CONFIGURATION ................................................................................................................ 116
18.17.2 SUMMARY ON COMPONENTS NEEDED FOR INSTALLATION ................................................... 117
18.17.3 RESTRICTIONS ................................................................................................................... 118
18.17.4 Virtualized attendants .......................................................................................................... 118
18.18 VOIP ........................................................................................................................................ 118
18.19 MISCELLANEOUS....................................................................................................................... 120
19 TECHNICAL SUPPORT........................................................................................................................ 124
20 INTEROPERABILITY with Third-Party applications ............................................................................... 124

21 README/ LIST OF FIXES ................................................................................................................... 125

21.1 M4.501.14 R12.3.1 MD4 .............................................................................................................. 125
21.2 M4.501.13 R12.3.1 MD3 .............................................................................................................. 128
21.3 M4.501.12.A R12.3.1 MD2 ........................................................................................................... 133
21.4 M4.501.12 .................................................................................................................................. 133
21.5 M4.501.11 R12.3.1 MD1 .............................................................................................................. 138

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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1 APPLICATION DOMAIN

This document describes:

 The installation method with compatibilities & eventual warnings
 Some restrictions and remarks
 The new features brought by that release (details, management)

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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2 DOCUMENTS
Release documents & related products that can all be found on the Business Portal

OXE
OmniPCX Enterprise Release 12.3.1 presentation
- Reference: OXE_R12_3_Rel_Pres_ENT_MLE_034239_ed01
OmniPCX Enterprise Features List and Provisioning Level Releases R10.0 - R12.3.1
- Reference: OXE_R100-R123_FeatureList_and_ProvisioningLevel_Ed33a_ ENT_MLE_034630
OmniPCX Enterprise R12.2 & Generic Appliance Server
- Reference: TBE063 - Pre-sales presentation introducing the Generic Appliance Server package,
available as of OmniPCX Enterprise R12.2 (edition 01) - June 2018

OT
OpenTouch 2.5 Overview
- Reference: TBE075
OpenTouch 2.5 - What's new - Sales overview
OpenTouch architecture and network design principles
- Reference: TBE037 - OT architecture and network design principles - Ed05

8770 product
OmniVista 8770 R4.1 Release presentation

Virtualization
OpenTouch Suite for MLE in virtualized environment, overview
- Reference: TBE031 - Pre-Sales presentation describing the MLE products virtualization capabilities and
the main principles regarding license control deployment - Edition 03b, update for H1 2018 offers -
June 2018
OpenTouch Suite for MLE virtualization design guide (Pre-Sales design guide related to the deployment in
virtualized environment of products part of OpenTouch Suite for MLE offer)
- Reference: TBE043 - Pre-Sales design guide related to the deployment in virtualized environment of
products part of OpenTouch Suite for MLE offer - Edition 03b, update for H2 2018 offer - December
2018
Virtualization: OXE configuration related to OXE releases and ESXi infrastructure versions
- TC2431: Technical Communication from Technical Support L3.

Other
EF-Phase-In-C139-EN - Phase-in and Pricing | OpenTouch Suite for Mid- and Large-sized Enterprises
Cross Compatibility. This document covers compatibility between OpenTouch Suite software releases and
applications.
- Reference: MLE_CrossCompatibility_April_2019_Ed35_ENT_MLE_034190
Release phase-out policy
- Reference: MLV_ReleasePolicy_PhaseOutProduct_April_2019_Ed43a_ENT_MLE_034198.xlsx
H1 2019 OpenTouch Suite for MLE Offer Release Management - Actis/eBuy Rules

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 - Reference: ENT_MLE_033785 - Ed.04: March 6th, 2019
Hardware / Applications Compatibilities
TC0418 Ed. 19
S.O.T. release note
- TC2456 Release Note for S.O.T (Software Orchestration Tool) version R2.1 (2.1.004.008)

System documentation
OmniPCX Enterprise R12.3.1 Documentation note
OXE R12.3.1 Documentation package (All languages)
- Reference: OXE_R12.3.1_DocumentationPackage_8AL90168ENAK_1_en
8770 R4.1 Documentation package (All languages) + Documentation Note Omnivista 8770 4.1
8770 R4.1 Release note
- Reference: TC2571en

Related Technical Communications

Note: Most of the old technical communications are not mentioned anymore. Refer to previous release notes
same section if needed.

New management in OXE R12.3:

“List of parameters and system options added in M4, M3, M2, M1 and L2__3BA_29000_0536_DPZZA.xls”

TC2517 Release Note for 4059 EE 2.1 on OmniPCX Enterprise + A4059EE 2.1.0.5 changelog
TC2515en-Ed01_Warning_OMS_Suse_SP3
TC2481-RN for Base Station 8378 DECT IP-xBS Release R100
TC2462en-Ed05_OXE_configuration_guide_for_Rainbow_PBX_Integration.pdf
TC2308 Technical Release Notes For 8028S, 8058S, 8068S, 8078S Premium Deskphones
TC2181en-Ed14_Release_Note_for_8088_Smart_DeskPhone_Release_302_in_Business_mode
TC2347en-Ed04_Technical Release Notes For 8088 R301 Smart Deskphone
TC2431en-Ed01_Virtualization Configuration of OXE following releases and ESXi infra version
TC2312 Ed03: “OXE mgr Configurations Management Evolution”. This document describes the new
parameters and the modified parameters introduced in all the releases starting from k1.520 (TC to be released
soon)
TC1854en-Ed25_OmniPCX_Enterprise_patch_aligment_procedure.xlsm
TC1897 installation AS HP DL320E G8v2
TC1868 Multicodec evolutions in OXE Release 11.0: Database translation
TC1708 Installing and using the OmniPCX Enterprise PC Installer Software (with compatibility information)
TC1854 OXE patch alignment (patches alignment + database translation table)
TC1271 Checks for integrity and authenticity of downloaded software
TC1255 4008 / 4018 SIP set deployment with OmniPCX Enterprise
TC0779 Synchronization of the system after migration to OmniPCX Enterprise with Appliance Server
TC0778 Migration OmniPCX 4400 to OmniPCX Enterprise
TC2400 PCS upgrade to R12.x improvement
TC2338 R12 Remote installation of PCS
TC1676 messages CONNECT, management Burst size & Burst delay
TC2431 Virtualization: Configuration of OXE following releases and ESXi infra version

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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 Remote worker sip sets on internet/noe on vpn:
Server_deployment_guide_for_remote_workers_8AL90345ENAAEd:08

Phase-in products
E-Flash phase-in EF-Phase-in-C114 – announce of a new MLE offer: the Alcatel-Lucent OmniPCX® Enterprise
Communication Server release 12.3

Phase-out products
Always check for latest phase-out products on the Business Portal (EF-Phase-out)

3 INTRODUCTION TO RELEASE 12.3.1

3.1 Generalities
In this document, you will find the steps necessary for installing version M4.501 for:
 a new installation,
 evolution from the releases R5.0 Lx, R5.x, R6.x, R7.x, R8.x, R9.x, R10.0, R10.1, R11.0, R11.0.1, R11.1,
R11.2.x, R12.0, R12.1, R12.2 & R12.3.1
 a migration from OmniPCX 4400 to OmniPCX Enterprise R12.3.1
Plus, the description of the new 12.3 & 12.3.1 features restrictions, features to come & misc. information.

Release R12.3.1 is a version with NO change of software locks. See chap. 5.3

Same Commercial Items of Software Release R12.3:

3BA09005KA - SOFTWARE LICENSE ENTERPRISE R12.3
3BA27860AE- OMNIPCX ENTERPRISE R12.3 DVD-R
3BA27861AE- OMNIPCX ENTERPRISE R12.3 SECURED DVD-R
3BA27870AE- OXE GENERIC AS R12.3 DVD-R SW MEDIA KIT
3BA50280AE - OMNIPCX ENTERPRISE RELEASE R12.3

Warning Release R12.3.1 needs CCS version 10.10.93.01 – otherwise CCS will not connect to OXE R12.3.1 !!

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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Status of the Version:

Patch M450114 - MAO DB software version: M45014

Patch Patches Aligned DB version Compatible till

j2.5 j2.501.23 j2.501.21

j2 j2.603.38 j2.603.38

k1 k1.400.37 k1.400.35

k1.5 k1.520.47 k1.520.43

l1 l1.301.42 l1.301.41

l2 l2.300.43 l2.300.43

m1 m1.403.27 m1.403.26

m2 m2.300.29 m2.300.25

m3 m3.402.32 m3.402.26

3.2 New hardware

 sets CLOUD EDITION: only a software difference
 8008G (Gb edition)

3.3 List of new features/ interoperability in R12.3/ R12.3 MD1 & R12.3.1(since
TR)
see details in chap. 15 NEW FEATURES AND NEW HARDWARE IN RELEASE 12.3/ 12.3.1

3.3.1 Call Handling features

 Greeting Guide when calling a hunt group
 Huntgroup should take care of "busy camp-on" setting of user in multiline configuration
 Disable Oxe phonebook ldap overflow when 4059ee performs a cbn query
 OXE CSTA: generate the private event when user is added in a Hunting Group
 OXE LDAP overflow using LDAPS
 OMS and PCS interworking support
 Voice flow duplication for IP DR Link (R12.3.1)
 filtering of OXE events sent to 8770

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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 DR link and IP DR-link request for VG play on OXE for OPR (R12.3.1)
 Synchronization of OXE MWI (Message Warning Indicator) and advanced call-log (R12.3.1)

3.3.2 CCS/CCD
 Protocol adaptation: need of a new CCS version 10.10.93.01
 Extension of PERCC-39
 Log of abandoned CC calls while queuing or ringing
 OXE Integrated Call Log also for CCD agents
 Support of 8019 - Leftovers (Add of proACD feature)
 Redirecting Info on SIP public trunk for Contact Center (R12.3.1)

3.3.3 Cloud Connect

 Remote console (maintenance/management) offered through the Fleet Dashboard: NOT RELEASED. In a
future version.

3.3.4 Encryption
 Native Encryption - Scalability up to 15k (new virtual machine: External Encryption gateway)
 Native Encryption - SIP Trunk TLS for installed base with Thales
 Native Encryption in ABCF network
 Ipdsp available in native encryption solution (MD1). Minimum version is 11.2.0
 Migration from secured SSM boxes to FSNE (Full Software Native Encryption): explanatory document to be
published as a Technical Communication. No OXE development.

3.3.5 Increasing provisioning level/ product limits

 Nothing new

3.3.6 Infra
 Support of VMware Release R6.7
 Support of Hyper-V (MD1)

3.3.7 Interworking/ Interoperability tested

 OT 2.4 & new OT 2.5
 8770 R4.1

3.3.8 Maintenance
 Syslog server for dect xBS.
 3 new tools to check DNS resolution: "nslookup, host & dig" (R12.3.1)
New OXE editor friendlier then “vi”: “nano” (R12.3.1)
Check for manpages & other internet Linux sites for more information & usage related to those new
integrated tools
 RAINBOW/CC – tools to check DNS resolution: "nslookup, host,dig" (R12.3.1)
 Tool to check encryption data coherency ("cryptcheck")

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3.3.9 Mobility
 SUOTA (on all base stations)
 Campus (IBS, RBS with new xBS)

3.3.10 O2G
 No OXE development

3.3.11 Rainbow
 No OXE development

3.3.12 Security
 INFRA – vulnerability fixes (Meltdown/ Spectre) through a new kernel (R12.3.1)
 Support of VMware encryption and VMware motion with OXE-V
 Hashing of administrator passwords using SHA2 instead of MD5 (MD1)

3.3.13 SIP
 support TLS 1.2 and certificates of 4096 bits for SIP Trunk natively while allowing other devices to work
with existing SSM boxes solution
 Advice of Charge (AOC) on SIP trunk (R12.3.1)
 SIP trunk: filtering of the OXE calling name (R12.3.1)
 SIP trunk recording (R12.3.1)

3.3.14 Terminals
 8008/8018/8028s SIP phone on Internet through OTSBC and native encryption
 Noe release R500 (R12.3) & R510 (R12.3.1 from patch “F”) including Super Wideband audio "step 2" for
NOE 3G EE sets & use of desk-phone as a USB speakerphone for a computer (R12.3.1)
 8008G CE set (Cloud Edition – 8008 as sip only, no noe possibility)

3.3.15 Virtualization
 Support of VMware encryption and VMware motion with OXE-V

3.4 Features under PCS

 No features under PCS

PCS = Premium Customer Support. The Premium Customer Support process allows the Partner Businesses to
profit of an assistance on features or products whose marketing was announced (DR3) but which are not
launched yet on the market. The PCS process replaces the SDP (Specific Deal Process) previous process; refer
to the eFlash EF_Marketing_003_260704.

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 4 SOFTWARE PACKAGE & OTHER COMPONENTS
The software package contains the OmniPCX Enterprise R12.3.1 MD4

Delivery from factory:

 M4.501.14
- Full version M4.501
- Static patch M4.501.14
- Secured patch SM4.501.14

The Generic Appliance Server software is based on factory version & consists in:

SWS version : 6.17

OXE Version : m4.501.14

OMS Version : 9.06

FlexLM Version : 11.16.5.0-006.104-IP0002

BootDVD version used for OMS VM : 12.3.022.000

This OXE SW Server is compatible with Bootdvd Version : 12.3.022.000

Delivery at the Business Partner Web Site:

It I STRONGLY recommended to check on the Business Portal if a new dynamic patch is present to take
advantage of the latest fixes.

Note The access to secured patch is only given on request after filing the appropriate document posted on
Business Portal Customer Support > Technical Support > Software download > OmniPCX Enterprise >
OmniPCX Enterprise > All Release > Request for Security Patch Access.
For systems using Full Software Native Encryption, secured patch MUST NOT be installed

Other:
Memory bank for CPU7s2 (ONLY for releases from R12.0): orderable item is 3BA27056AC (SDRAM 512MB for
CPU7-2)

Product/ Component Reference or type Misc

OMNIPCX ENTERPRISE R12.3.1 OXE System documentation is available on the
Version M4.501.14 Business Portal, in the section Technical
Support\ Technical Documentation Library

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 OMNIPCX ENTERPRISE R12.3.1 OXE Use ONLY for secured systems with SSM/MSM
Secured Version SM4.501.14 boxes
vmFlex-2.1.100.019 for CentOS 7 if vmflex centOS vmFlex-2.1.100.019
ESXi release is 5.5 or above esxi >= 5.5
or
vmFlex-CentOs5-2.1.000.093 for Esxi < 5.5
CentOS5 if ESXi release is lower than
5.5
vmFlex-CentOs5-2.1.000.093 for KVM KVM
OST ipv4/v6 translator/ OST.iso 5.18 (iso), to be used with bootDVD
- OXE IPV6-IPV4 translator EEGW 12.3.016.000 minimum
- OXE External Encryption Gateway See NOTE hereafter
OXE MS APPLICATION DVD-R OMS OXE binary 8.03 (updated along with the OXE
Software Version 9.06 patches) minimum version
To be used with bootDVD Suse SP3 bootdvd-
bootdvd-12.3.022.000-x86_64
GAS/ OXE Software Server GAS/ Oxe Software OXE SW Server 6.17 (oxe version M4.501.14),
Server to be used with bootDVD Suse SP3 bootdvd-
12.3.022.000-x86_64
OmniVista 8770 R4.1 Software At technical release : OmniVista 8770
(technical released version OmniVista 8770 8770.4.1.10.00 + patches
8770.4.1.10.00) including patches A-F System documentation is available on the
at Technical Release date Business Portal, in the section Technical
Support\ Technical Documentation Library
O2G O2G R1.0 DVD-R Technical Release version 14.0.000.035
SW MEDIA KIT

Before installing any software, we strongly advise you to check the integrity and authenticity of the software.
For detailed information about checksums, please refer to the technical communication TC1271 Checks for
integrity and authenticity of downloaded software.
(*) That Sip DM is not usable for 8002/8012 sets in hotel environment

Note PSP software (Phone Set Programming) is not delivered with the R12.1 DVDs.
PSP software is available on Business Portal (https://businessportal2.alcatel-lucent.com) in section
Customer Support > Technical Support > Software Download > OmniPCX Enterprise > OmniPCX Enterprise
> All Releases. This version is compatible with OmniPCX Enterprise RELEASE 12.1

Component OST:
“OST” is a component that is a merge of OST64 (ipv6/4 translator) & new External Encryption Gateway.
Version 5.13 correspond to the version of OST65.
OST64 & Eegw cannot be started simultaneously. Eegw is installed by SOT version 2.1 step1: choice to
start ost64 or eegw has to be done at installation time.

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List of binaries in all different versions of version M4.501.14
Version of all components is in chapter 16 - OXE Components.

5 BEFORE STARTING

5.1 Checks to perform

 Compatibilities/ Product Limits
Consult document about CROSS-COMPATIBILITY/ PRODUCT LIMITS (see chap. 2 DOCUMENTS)

 Hardware: phased-out boards

Check for phase-out boards in the Alcatel-Lucent business portal documents (Eflash Phase out) or in the
Technical Knowledge Center database (Applications/ Hardware/ Terminals Cross compatibility)

 Conditions for installation in ABC network

Conditions for Installation of RELEASE 12.3.1 in network is detailed in the last “MLE CrossCompatibility”
document available on Business Portal.

 Reminder on applications & functionalities

The table below shows all the applications and functionalities which are no more longer provided by OmniPCX
Enterprise R12.3.1, whatever hardware used.

Compulsory
deletion/
Family Type of application Migration to Documentation
modification before
migrating to R12.3
47xx OmniVista 4760i “mgr” or OmniVista 8770 Yes System Documentation
or WBM (from R12.0)
4715, 4730, 4740 or OmniVista 8770 No TC1479
4740 PTP
4730i mgr or OmniVista 8770 Not applicable System Documentation
4755 OmniVista 8770 No TCV010
4000 Directory Server 8770 LDAP Server TCV017
Directory PC Client for 8770 Directory Client TC1479
4755/4000
Voice mail 4630, 4620 or VPS35 4645 or OT MediaCenter
systems 4635 VPCPU, 4635 or
VPCPU-1

ACT migration 4300, 2600, 4600 or Manage the equipment in Yes No

5400 a new crystal ACT or
common hw rack

ACD-V1 ACD-V1 CCD or OTCCSE Yes TC0487 (CCD)

4735 & 4736 CCS

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 Compulsory
deletion/
Family Type of application Migration to Documentation
modification before
migrating to R12.3
4961 first party TAPI No migration – Not Not applicable No
middleware supported
4973 Telephony Not supported (Replaced Not applicable
Assistant by OmniTouch UC My
Phone)
CCS ccs Ccs version evolution UPGRADE to
version
10.10.93.01 !!
VoWLAN VoWLAN R1.x VoWLAN R5.x No TC1596
Others Alcatel Unified OTMC Not applicable
Messaging
Daughter board SPB Moxa box IP/V24 module No System Documentation
Overflow on QoS Not supported No No
(VoIP)
CPU2, CPU3, Replaced by No No
CPU5 Step1/Step2/ CPU7-2 – with 512 MB
Step3, CPU6, CPU7s1, memory change or CS-2
All Appl. Servers except or Appliance Server or
Lenovo M6 & HP vmWare virtualisation
G8v1/v2 (depends on the Actis
configuration)
or new cpus CS-3/CPU8
LIOE & TSC-LIOE INTIP3 Yes No
INT1/INT2 INTOF-2 Yes No

 Applications and functionalities dependent on CPUs and hardware platform used

Depending on the type of CPU (crystal CPU, Appliance Server, Call Server in rack, virtualization) and the
hardware platform used (Crystal, common hardware), some applications or functionalities are not authorized.

Appliance Server or virtualization

Crystal CPU Call Server
Common
(7s2 or 8) (CS-2/3) Crystal hardware
hardware
Voice mail 4645 No Yes Yes No
4615 / VMU-OBCA Yes No No No
4615/VMU-OBCA2 (only CPU6)
(1)
Various Campus DECT Yes No No No (4)
DTM for DECT on Yes No  No  No  DECT8 (2)
CPU6 DECT8 DECT8
VG on CPU6 Yes No No No  GPA2 (2)
DTMF Yes No No No  GPA2 (2)
(on CPU6 &
CPU7)
V24 Yes No No No  V24-IP module (3)

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 Appliance Server or virtualization
Crystal CPU Call Server
Common
(7s2 or 8) (CS-2/3) Crystal hardware
hardware
Music on hold on Yes Yes No  Z port No  Z port (3)
CPU
IO2/OBCA (5) Yes No No No (5)
(only with
CPU6)
IO2N Yes No No No (5)
SPB No  IO2 No No No  V24-IP module (3)
3 ACT levels Yes No No No (3)
eRMA No Yes Yes No

(2) Replacement is carried out by Actis.

The DECT8 board is not compatible with DECT2/DECT4 boards. If DECT2/DECT4 boards are present, ACTIS
will replace them.

Warning REMINDER
DECT2/DECT4 and DECT4 HB boards are phase-out. They are still supported by RELEASE 12.3.1 but can no
more be configured for addition or for new installation.
They are NOT compatible with SUOTA functionality

(3) Manual modifications are required.

(4) No alternative possible.
(5) Boards of IO2/OBCA type do not exist in common hardware. A certain number of applications and
functionalities are therefore no more supported, such as:
 Extension of V24 physical ports via SPB board => use the Moxa box
 Direct management of data applications in V120 accessible from a terminal adapter (TA in V120)
locally or from the outside (appli login, SLIP, hotel management, etc.).
 Data transmission in the B channel of a digital support (T2, PCM, etc.)
 Link in a B channel of a T2 (switched or not switched)
 Link in a B channel of a PCM board (often encountered in South America where T2s are less
common)
 Link via TA/Modems
 No more back-up signaling via ISDN
 X25 in a B channel (Tunnel operation in T2 and Centrex operation for centralized network
management via 4740)
 Frame Relay in the case of saturation of the signaling channel in D
In this case, the Tunnel, Broadcast and network incident type X25 applications pass through a B
channel (application of over-reservation coefficient 15 in the D channel of a link allows Frame Relay not
to be carried out, but the mechanism still exists).

 Installation on second partition

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Coming from ANY version <12.0 the cpu MUST be reformatted: no possible use of unactive
partition (partitions are resized + multipartition process NOK). Coming from R12.0 second
partition installation can be used

 VoIP network conformity check

The OmniPCX Enterprise R12.3.1 is a native IP product when using a dedicated cpu hardware or virtualization
and in the case of hardware mixing. All signaling exchanged between the Call Server and the Media Gateways
or ACT Media Gateways is transported over IP. It guarantees a reliable IP connection and respects the VoIP
criteria (delay, jitter, packet loss) for VoIP configurations.

VoIP conformity tests are compulsory before deploying the VoIP solution; consult the VoIP
Engineering section on Business Portal for the methodology, recommendations and tools to
secure the VoIP installation. In particular, the VoIP Assessment tool for VoIP Audit and
diagnostic help guide are strongly recommended (available in the Brest training catalog).

CAUTION
With the "Modem, Fax, Data transparency over IP" feature, it is mandatory that the IP network is almost
perfect; see technical communication TC0712 Modem, Fax, Data transparency over IP.

5.2 Getting the software

Virtualization requires extra DVDs or tools like Operating Systems, firmwares …

Virtualized OXE:
 ESXi boot DVD or Suse boot DVD (for the KVM solution)
Flex server:
 OVF file (image of CentOS OpSyst + Flex server binary: vmware solution) or separate CentOS ISO
image + flex server binary (for the KVM solution)
OMS:
 Boot DVD, OXE MS APPLICATION DVD-R
S.O.T.:
 S.O.T. v2.2 or upper plus vmware player (free download & use) or workstation on a user PC.
Download S.O.T. on the BPWS at product versions level. Some virtualization features may require
extra virtualization software or licenses.
 S.O.T. 2.2 is needed if PCS cpus have to be reinstalled (for systems coming from releases lower than
12.0)

Note: ALEDS & PC Installer tools are no more supported & are replaced by S.O.T.

5.3 ACTIS, eLP & software locks

Release 12.3.1 does NOT need a change in software locks (use of swk of release 12.3) Actis 22.5 is requested
 Oxe version lock: lock 165: value 48
 Oxe Beta lock 87: value 28

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  NEW SIP TRUNK RECORDING: 428
Product catalogue OXE: E33-Ed42

Full Software Native Encryption & Full Software Native Encryption on ABC network need software lock 424 (set
to the value of the number of ip phones).

To prepare any system to the Cloud connection a new CC-suite id is inserted by eLP or Actis. This data stands
before the CPUids in the swk file constitution.

CAUTION
An add-on via Actis is only possible if the current Actis offer includes the “. swk” file (generated by eLP then
imported into Actis).

When you make a configuration request four or five OPS files will be generated:
 <offer_id>.zip
 <offer_id>.swk (this file results from the eLP)
 <offer_id>.hw
 hardware.mao
 <offer_id>.sw8770 (if 8770 is present)
In the case of the migration of an OmniPCX 4400, the lock files of the site (photoconfig) should be put in
Actis. Actis will then allow you migrating these locks (in "Migration to OXE" Offer) by proposing migration
packages for the functionalities and hardware that are not supported by R12.3

NEW LOCKS in R12.3

Lock 428: SIP TRUNK RECORDING

5.4 Before saving the database

The following operation may be necessary coming from an old release:
In the current version, carry out the following commands.

5.4.1 Rebuilding the database before saving

Login: mtcl
Directory: /DHS3data/mao
Command: /DHS3bin/fab/fichges recover all (if R  1.5.2)
fichges force_recover_dico (if R > 1.5.2)
This operation may be long (over 30mn depending on the database & cpu type) and it is essential not to
interrupt it while running.
Carry out the back-up in swinst and transfer it to disk or PC.

CAUTION
 Do not choose the save option "Save for rebuilt" (index files will not be saved).
 Do not use a database saved in "Automatic save" (same reason).

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 5.4.2 Tickets
REMARKS: On the saving of charging tickets.
Sites going from A9.5xx to R12.3.1 who wants to retain client tickets (hotel or hospital type) in the
‘TABJUSTIF’ files should "empty" the administrative tickets before saving as these are no more processed as of
R3.0. As of R3.0, administrative tickets are stored in compressed files.
Sites going from R1.5.2 to R12.3.1 which already have compressed files should save them as they will be
compatible.

5.4.3 From crystal to GAS or vm or common hardware

CAUTION:
The shelves already created in position 18 and 19 must be moved before the translation. If this is not done,
they will not start. When migrating to OXE R12.2 with change of CPU 4400 by a VM or a CS or GAS, there is
an automatic translation of shelves created in these 2 positions. This automatic translation does not exist if the
CPU of type 4400 is retained.

5.5 Call Server compatibilities

Warning FOLLOW CAREFULY THE RULES OF THIS SUB-CHAPTER (same rules as those from R12.0)

Only the following CPUs are compatible:

 CPU7s2 with a change of memory bank to 512Mb. To obtain this memory bank:
 Automatically added during a R12.0 or upper upgrade by Actis
 Can be ordered separately in Actis
 CPU8
 CS-2
 CS-3
 Appliance servers to be used now in GAS mode only for new installations
- Check for compatibility with Suse 12.3 & KVM (white lists manufacturer)
- Memory: 4GB minimum (1 oxe vm, 1 OMS)
 VM with following characteristics
- Memory size from 1Gb to 2Gb
- OS: other Linux or CentOS
- Hard drive size: 40Gb minimum
- Network card:
- E1000
- VMNETX3 IF CentOS is selected
- S.O.T. R2.1 will generate vm with following characteristics:
 500 Users – 1 vCPU – 1024 MB RAM – 40 GB disk
 3000 users – 1 vCPU – 1024 MB RAM – 60 GB disk
 7000 users – 1 vCPU – 1024 MB RAM – 80 GB disk
 15000 users – 1 vCPU – 2048 MB RAM – 80 GB disk

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!! The CPUs not mentioned above ARE NOT compatible and most of them will not be able to be installed

For installing a CPU7s2 the bios must be at a minimum version. Follow the chapter 19.2.2
Thus the menu “boot Alizee” is no more available to load this cpu => use the “A4400” boot method.

Coming from any version up to M1.401.x (included) the disk must be reformatted meaning that remote
download feature cannot be used to go to M1/2/3/4.
This concerns main & standby CPUs as well as PCS cpus.
From M1.403.x to any other version remote download is operational.
A system running in L2 for instance can remote load & install a M4 to a cpu already installed in M1 or above

5.6 Firmware upgrade

Going from any version up to this release: iptouch sets will upgrade their firmware. Take this time into account
before upgrading. Chapter 5 shows all the components & firmware versions (in bold: new).

8088 Android sets will do the upgrade on the Cloud if correct management is performed (see dedicated
chapter on system documentation/ terminals

5.7 Voice guides

Ensure that you have the voice guides required in RELEASE 12.3.1 (no change from previous version)

5.7.1 System voice guides

The version of system voice guides compatible with the OmniPCX Enterprise R12.3.1 is v5.3 CD-ROM
reference: 3BA 57423 AAAG

The following files are provided on the CD-ROM:

 Voice guide transfer tool.
 Business generic voice guides in language 1.
 Business standard voice guides in language 1.
 Hotel generic voice guides in languages 2&3.
 Hotel standard voice guides in languages 2&3.
 Alcatel music on hold.
 Voice guide documentation.

They can be downloaded from the Business Portal section Customer Support > Technical Support > Software
Download > OmniPCX Enterprise > All releases.

5.7.2 Alcatel 4645 voice guides

The version of the Alcatel 4645 voice guides is v1.10. CD-ROM reference: 3BA 27588 AAAH

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Version details:

09 07.16.10 e-Va voice guides CD-ROM – v1.8

Corrected fault reports:
crms00197618 – New voice prompts 1071, 1091, 1608,
1626, 1628 & 1646 in Cantonese
10 12.28.12 e-Va voice guides CD-ROM – v1.9
New Swedish voice prompts.
Add of Hebrew language.
11 06.27.16 e-Va voice guides CD-ROM – v1.10
New voice prompt 1911 “Your account is locked” in all
languages

The following files are provided on the CD-ROM:

 Voice guide transfer tool.
 Voice guides in 40 languages in law A.
 Voice guides in 20 languages in law .
 Voice guide documentation.

They can be downloaded from the Business Portal section: Customer Support > Technical Support > Software
Download > OmniPCX Enterprise > 4645.

The following languages are available:

Country Code Law A Law µ

Arabic female AR1 x
Arabic male AR0 x
Cantonese CA0 x x
Catalan ES1 x
Croat HR0 x
Czech CS0 x
Danish DA0 x
Dutch NL0 x x
English EN0 x x
English Australia AS0 x
English United States US0 x x
Finnish FI0 x x
Flemish NL1 x
French FR0 x
French Canada FR2 x x
German DE0 x x
Greek GR0 x
Hungarian HU0 x

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 Country Code Law A Law µ
Icelandic IS0 x
Italian IT0 x x
Japanese JP0 x x
Korean KR0 x x
Latvian LV0 x
Lithuanian LT0 x
Mandarin China CN0 x x
Mandarin Taiwan CN1 x x
Norwegian NO0 x x
Polish PL0 x x
Portuguese PT0 x x
Portuguese Brazil PT1 x x
Romanian RO0 x
Russian RU0 x x
Slovak SK0 x
Slovenian SI0 x
Spanish ES0 x
Spanish United States ES2 x x
Spanish Latin America ES3 x x
Swedish SV0 x x
Turkish TR0 x

5.8 4645
Issue is detected in case of backing up/restoring big files bigger than 2Gb (crqms00177881): the file does not
have the right size (issue related in both os & client tool).
the size of /tmpd (usr4) increased to 25 GB. This change will reflect only for HD size >=80 GB. For other disk
size, there is no change.

5.9 Recommendations about security

The security rules and recommendations for securing the access and using the system are described in the
System Documentation "Security" section.
The IP services and port numbers used by the system are also available in this section.
It is strongly advised to have full network security managed & change regularly the account passwords.
Consult also the security news alerts.
You can use the embedded oxe tool “securitystatustool” to perform a check of the OXE. Those controls are
described at chapter 15 in the release note OXE R12.2

5.10 Translations
DO NOT USE THE “mao for rebuild” type of database backup to translate to a release <R12 to R12.0: the
rebuild tool always included in that backup is NOT compatible with the new Linux OS.

Things to know …

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 Consult TC1854 for database translation compatibilities to see if an intermediate translation is needed (for
chorus/linux netadmin as well as database)
 There is no automatic translation of Chorus data of Releases below R3.0. You should not restore the
Chorus data of Releases below R3.0 but perform manually a complete netadmin.
 There is no automatic translation from the Custom Release 3.0C (C1.580.1) to RELEASE 12.3.1 It is
essential to carry out an intermediate translation with Custom Release 3.2-C2 (C1.762.18 minimum).
 As of Release 8.0.1, the translation creates automatically a fictive shelf in which the virtual UA boards of
ACT 19 (intended for the assignment of IP sets) will be migrated.
This fictive shelf is created automatically with the first free shelf number in the translated database.
In XL configuration, the number of fictive shelves dedicated to IP sets allocation can go up to 3.
 When migrating (use of photoconfig), Actis takes into account the creation of fictive shelves dedicated to
IP sets allocation.
 all standard SIP sets must be declared with the SIP Extension type. Standard SIP sets are no longer
supported with the former "SIP Device" mode (formerly called "External set"). Only items other than
standard sets (Nokia sets in Dual mode, 4135 IP Conference Phones, fax, video, etc.) should remain with
the former "SIP Device" mode.
When migrating a system with "SIP Device" / "External set" to R9.0, the system moves these sets into the
new mode (SIP extension) automatically.

Warning It is mandatory to declare Nokia sets, used in Dual mode with OXE, and OT4135 IP Conference Phones with
type "SIP device".

Procedure to follow:
 Export the SIP entities which are not standard SIP sets (Nokia sets in Dual mode, OT4135 IP
Conference Phones, fax, video, etc.) by OmniVista 4760(i) by using “.prg” as export format.
 Remove these entities then migrate to R9.0.
 Import again the items which have been previously exported: standard SIP sets are in "SIP Extension"
and the other SIP entities in "SIP Device".

Note Fictive shelves dedicated to IP sets allocation created automatically by the system must in no way be
changed by the management.

 As of RELEASE 11.0, the Direct RTP mode (in network) is automatically enabled and the relative
parameter removed. The same is done for “H323 Internode Protocol” system parameter.
 When creating a new Media Gateway or an A4645 voicemail after the upgrade to RELEASE 12.1, a GD3
board will be automatically created and no more a GD one. The already created Media Gateways and
A4645 are of course not modified and will remain with a GD board. For the A4645 voicemail, absolutely no
functional difference exists depending a fictive GD or GD3 is used.

Check if translation performed correctly: operation & error messages are located in a file that can be displayed
by “swinst”:
7 Database tools

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then
5 About last database operation

Translation log file is located under “/usr3/mao/TRANSLATE.dat” and is also included in the infocollect result
file.

5.11 Migrating old versions

 Sometimes there is no automatic translation between 2 releases. An intermediate translation has to be
done. For that you need to use the document “TC1854en-
Ed25_OmniPCX_Enterprise_patch_aligment_procedure.xlsm“ in the business portal.
 As the IP addressing plan has changed since Release 3, it is not possible to reuse the Chorus data
from a previous version in its current state.
 The restoration of Chorus data from a release lower than 3.0 is possible only in the case of a
intermediate translation in Release  R5.0.1 Ux. A translation is then carried out including the names
and addresses of the CPU and its twin, addressing by role, the local tunnel, SLIP management and
"trusted hosts".
 There is no automatic translation of Chorus data of Releases below R3.0. You should not restore the
Chorus data of Releases below R3.0 but perform manually a complete netadmin.
 The translation of the tunnel creates static LCNs. For a network where all nodes are in R7.1, the static
LCNs must be deleted.
 It is essential to save the site OPS files (photoconfig). They will be required to be able to carry out a
migration to R12.0
 If the lanpbx.cfg file was used in Release 3.2, it is essential to save it before passing to RELEASE 12.x
(usr2/downbin/lanpbx.cfg). It should be restored after the translations in usr3/mao. If forgotten, this
file should be recreated. For more information, refer to the System documentation (Functional
documentation/IP-PCX networks/IP Phones section).

5.12 Dect
Each system equipped with DECT needs a unique PARI configured in the system. To obtain the PARI, refer to
articles in TKC : 000007973, 000011120 on Business Portal.

Information about DECT licenses in case of migration.

If you have an OmniPCX 4400 with DECT, you will find the number of DECT sets in the lock 82 (no lock 175
and no lock 200).

If you make a migration to OmniPCX Enterprise, you will be able to see locks 82, 175 and 200. During this
migration, if you update the number of DECT sets, only locks 82 and 175 will change, the lock 200 will keep
the value of the number of DECT sets present in OmniPCX Enterprise configuration.

Example:
OmniPCX 4400 with 50 DECT sets:
Lock 82 = 50.

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 Migration to OmniPCX Enterprise:
Lock 82 = Lock 175 = 50
Lock 200 = 50.
If you change the number of DECT sets from 50 to 60:
=> Lock 82 = Lock 175 = 60
=> Lock 200 = 50.
In that case the maximum declarable of DECT sets is the value of the lock 82 (or 175) but not the
sum of locks 82 and 200 or the sum of locks 175 and 200.

Concerning the new solution ip dect on xBS there is no change on software locks.

Warning Before upgrade, make sure that the value of the licenses matches the number of DECT users. So, if you
have more DECT users than the value of the license you have to make an add-on with Actis to increase the
license.

Dect migration to xBS

- “old” sets are not considered in new ip dect solution (no support, no firmware fix)
- Autoreg feature needs a minimum version on each set. Make sure to perform a SUOTA operation
before.
- SUOTA is not yet automatically set to TRUE. This has to be done manually.

5.13 New installation

CCS must be upgraded to version 10.2.92.0

Note All OMS in Red Hat should migrate to Suse.

There is no data backup or translation for doing that: configuration done by “mgconfig” must be managed
again at the identical.

Warning Migrating from a CPU7S1/2 to CPU8: if the embedded ethernet was used a new cable has to be
installed on the cpu that lacks this connection to the external switch.
This internal interface is not present anymore. See corresponding chapter 18.1.1 new CPUS

All the elements required for passage to R12.0 are given in paragraphs 7 to 16.

REMINDER
It is mandatory to reconfigure the system by Actis even if there is no changing of license or hardware.

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5.14 Updating the PCSs
Coming from versions lower than R12.0 there is no possibility to use the second partition. Disk must be re-
installed from scratch.
S.O.T. 2.2 can be used for that in environments where telnet/ftp protocols are filtered or NOT.
Method described in TC2338 can be forgotten.

5.15 OmniPCX 4400 migration to R12.3.1

Two possibilities are provided for migration to R12.3.1:
 Migration to R12.3.1, keeping the 4400 type CPU: only CPU7s2 with new memory bank (512Mb) or new
CP8 are compatible
 Migration to R12.3.1, changing the 4400 type CPU to vm (or Generic Appliance Server) or CS-2/3. This
operation is done automatically as a translation.

The migration to R12.3.1 offers the same level of functionalities as the R5.0 Ux, except for three restrictions:
 As of Release 5.1, certain applications, hardware or functionalities are no more supported; see paragraph
5.1.
 The replacing of 4400 CPUs with CD/vm or Generic Appliance Server leads to restrictions on the use of
certain functionalities.
 In ISO migration, the shelves already created in position 18 and 19 must be moved before the translation.
If this is not done, they will not start. In fact, when migrating from OmniPCX 4400 to OmniPCX Enterprise
R11.0 with change of CPU 4400 by an Appliance Server, there is an automatic translation of shelves
created in these 2 positions. This automatic translation does not exist if the CPU of type 4400 is retained.

Actis is used to migrate locks (resulting from site by photoconfig) of an OmniPCX 4400, proposing migration
packages for functionalities and hardware not supported by R12.3

5.15.1 Use of the hardware key

Hardware key is no more used on CPU7s2 since it is no more proposed by Actis.
Hardware key is not available on CPU8.

5.15.2 Crystal hardware compatibility with an Appliance Server

See also phase-out & compatibility documents
Technical communication TC0778 Migration OmniPCX 4400 to OmniPCX Enterprise describes the steps
necessary for transition to Release 9.1 but is not updated to R12.0

6 INSTALLING THE SOFTWARE

6.1 Using dual partitioning or not

 Coming from ANY version <12.0 the cpu MUST be reformatted: no possible use of
unactive partition (partitions are resized + multipartition process NOK)
 Coming from R12.0 second partition installation can be used.

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 6.2 Virtualization
vm recommendations about installation: consult “TC2431 Virtualization: OXE configuration related to OXE
releases and ESXi infrastructure versions”.

6.3 S.O.T.
S.O.T. general release is 2.2
- includes installation of OMS, OST, GAS … etc
- installation of PCS in secured environment! new in 2.2 (with cpu reformatting)

Reminder:
- Flex server installation does not need any 3rd party tool (vmware or kvm solution)
- PC Installer is no more supported. Installing old versions will be not available as well as boards
firmware reload.
- PC Installer is no more present from OXE R12.3. For those who still want to use it, install & use the
latest version 5.5 No support will be provided.

6.4 Installation of PCS (OXE secured or not by ssh)

Update PCS systems then update Main & Stdb CPUs
The issue when using “pcscopy” where PCS become unreachable after reset is fixed on this version.

Coming from a release up to L2 the PCS needs to be reformatted (new Linux M1/R12.0 constraint). Upgrade
of a PCS without being physically at the PCS location is now done with S.O.T. version 2.2 minimum.

6.5 Using the Remote Download

Remote download is NOT operational when coming from ANY version to M1.403.x
But it is operational FROM M1.403.x to M1.403.x & above

Tip ! Remote download allows to perform programmed & scheduled operations (load, installation).
Switch back to unactive partition is possible through a specific question & guaranties a more secured
upgrade. If answered yes, ANY kind of reboot will switch back to the other partition. This behavior can b
Cancelled if system seems stable.

Remote download operations can be programmed, sequenced & executed at a specific time.
Switch to the new version (from active to unactive partition) can be programmed at a specific time: in that
case the copies of database & Linux data will be performed automatically from active to unactive partition.
Consult system documentation for operational details.

Notice that this operation even if still working is replaced using S.O.T.

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6.6 Secured systems
6.6.1 Security activated by default during an installation
At the first standard installation, a list of security levels is displayed before any other configuration is possible.
This list proposed in a menu on the first login on Call Server, makes it possible to sensitize the Partner
Business on the policy of security which he will have chosen for the system.
The absence of security on the system, which remains always possible, will be under the whole responsibility
of the customer.

Description
On the first login after the standard installation of a Call Server, the question Do you want to activate
server security high level (Y/N)? is displayed.
An answer (Y or N) is mandatory to quit the menu.
Answer N
The following menu appears:

Select server security level:

R) Configuration to be restored
0) Level_0 = no security feature activated
1) Level_1 = password/aging
2) Level_2 = password/aging + trusted hosts/TCP wrapper
3) Level_3 = password/aging + trusted hosts/TCP wrapper + SSH

Choice R is used to restore Linux data of the system (and thus to retain its levels of security)
Choice 0 is used to initialize the system with no default level of security NOT RECOMMENDED
Choices 1, 2 & 3 are used to set the various levels of security by mixing between them if necessary:
 Choice 1: Modification of passwords of root, swinst, mtcl and adfexc accounts and enabling of the
aging password function
 Choice 2: Choice 1 + enabling of the trusted hosts and TCP wrapper
 Choice 3: Choice 2 + enabling of the SSH service

Answer Y
The level of security 3 is automatically set. It is highly recommended to use this level.

6.6.2 Installation of a secured system for VoIP encryption ("IP Touch Security" service –
Thales solution)
Thales encryption: for reasons of export control of encryption technology, a patch called patch of security is
provided in addition to the generic version.
This patch of security contains only the secured binaries for IP Touch sets and the binaries of "IP Touch
Security Modules".

There is no need of this kind of patch for Full Software Native Encryption feature.

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Installation process
The installation of security on a system in M4.302.5.H must be carried in two steps:
1. Installation of system with generic version i.e.:
Installation generic version M4.302, installation of static patch M4.302.5 and then installation of dynamic
patch M4.302.5.H
2. Installation of the latest patch of security in addition of the previous installation i.e.:
Installation of the security patch SM4.302.5.H called also containing the latest secured binaries.

6.7 Reading the hardware key, CPU-id, CCS-ID

On a label on the CPU
For all types of CPU (CS-2, AS, CPU7s2), a label is visible indicating the CPU-Id number.
For virtualized systems, the equivalent of the cpuid is the dongle (reference written on it).

Through a command to read the CPU-Id or CCS-id

For all types of CPU (including virtualized but not valid: no cpu-id in that env.), telephone started or not,
execute the command “spadmin”, option 5: “Read the system CPUID”

CCS-id used in Cloud Connect belongs to the swk file

“spadmin” choice “Display active file”. CCS-id is displayed as CPU0
Ex: “Cpu Id 0 = CCSID:3834-5945-xxxx-xxxx-xxxx”

6.8 Restoring Chorus/Linux data, twincpu

It is possible that the Chorus data of certain old releases cannot be reused automatically: manage “netadmin”
by hand in that case.
All modifications in netadmin must be carried on twin cpu (netadmin menu: copy to or from twincpu)

7 INSTALLING & CHECKING Actis files

The procedure for installing OPS files puts together the following steps: RUNMAO, translation of the database
and installation of the OPS files.

7.1 Procedure
Copy the OPS files using "ftp" in the directory /usr4/BACKUP/OPS.
Use the menu swinst/OPS configuration.
The progress of the different translations is not visible on the screen.
At the end of the procedure, the operator is asked whether they wish to start the telephone. Answer NO.
Reboot the Call server.

7.2 Checks on physical CPUs

Check the coherence of the lock file compared to the database using the command spadmin:

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  Select 1 Display current counters. The "Panic flag" should be at zero.
 Select 2 Display active file if System CPU-Id not found is displayed. This means that the CPU_ID of the
CPU used does not correspond to the CPU_ID defined in the software.mao license file. This situation is
normal if you have chosen to prepare the migration on a laboratory CPU.
 Select 3 Check active file coherency. The test should reply File OK.

7.3 Checks on virtualization

Important documents:
TBE043 - OT Suite for MLE - Virtualization Design Guide
TC2431 Virtualization: OXE configuration related to OXE releases and ESXi infrastructure versions

In case the cpu is installed in an esx or KVM environment the check of the cpu-id gives back “Your System
CPU-Id: -no-hard-key-“
The “swk” file contains a “K….” value instead that is the name of the file installed on the flex server. That file
on the flex server will contain the identification of the dongle. So, it is not possible to do this kind of check.
In spadmin, menu “Display current counters” verify that the first info is:

Meaning that everything is ok:

Flex server is reached & dongle is controlled
“Panic RTR Check” relates to the Cloud Connect feature appeared in R12.0)

Checks when a remote dongle is configured:

It is not possible to see if the system is equipped with a remote dongle. Checks must be done on the flex
server itself. Flex has a very specific way of handling dongle disconnections & extractions: look at the pre-
sales documentation for more details.

7.4 Checks on Cloud Connected system

See above in “spadmin” tool: Panic RTR Check should be 0 as well as “PANIC Flag”

8 CLIENT INFORMATION
The purpose of this section is to specify the changes in ergonomics or operation that will be visible or available
to users after changing version.

New ergonomics and operations

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8.1 Reminder of changes appeared in Release R12.3.1
WMI LED synchronization (see also chap.15.2.1 – call handling features):
The message icon is now in synchronization with call log. For a NOE device if the call log access rights are
false then the internal/external unanswered calls list will be available. The message icon is now in
synchronization with internal/external unanswered calls.
New Codec OPUS (superwideband) if validated produces a much clearer voice communication (restrictions :
only P2P local comm.) Need of a new wired handset.

8.2 Reminder of changes appeared in Release R12.3

OXE Integrated Call Log also for CCD agents
4059EE attendant: possibility to disable OXE phonebook ldap overflow when the 4059EE performs a call by
name query (management to do)
Users: greeting guide when calling a hunt group. Local feature (management to do)
Users: “no multi-line call in PCX” (a huntgroup should take care of "busy camp-on" setting of user in multiline
configuration: management to do)

8.3 Reminder of changes appeared in Release R12.2

Applications support on 8088 Android. Today only ALE specific applications are compatible due to specific
developments related to the screen size.
Possibility to use an 8058S phone as a 8068S: virtual keys removing. Phone will still not benefit of the Blue
Tooth due to hardware design.
Dect sets can be pro-ACD agents now.
Disable loudspeaker on IP phones.
DECT set should be seen available during "busy" states (MD1 patch)
DECT: long press on green call button (redial feature): behavior can be changed

8.4 Reminder of changes appeared in Release R12.1

New sets available: 8008 & 8088 Android/noe (no app support)
OXE native call log for calls on busy sets
Support of alarm button on ASCOM MIPT dect sets

8.5 Reminder of changes appeared in Release R12.0

New 4059EE (directory research)
Increase ABCA queue length on 4059 EE
New range of sets (8058S/ 8078S)
Call duration enhancement
Deleting alarms on DECT
Multi-device
New Rainbow application
Security enhancement of A4645

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8.6 Reminder of changes appeared in Release R11.2.x
Shortcut to missed calls on DECT
New 4059EE look & feel
Acces to the outgoing calls list via the green touch
Phone user password management
Extended Rapid Call Shift (no more tandem needed, network ABC)

8.7 Reminder of changes appeared in Release R11.1

Call log on all IP/TDM & Dect sets
Rapid call shift & NFC feature on Android cell phones

8.8 Reminder of changes appeared in Release R11.0.1

Attendant on 8082 sets (same ergonomics as 4068 sets)
Introduce new dect set 8242 (Note the 8242 MD1 is expected end December 2015)
Introduce new TDM & IP Phones: NOE3G (Premium sets)

8.9 Reminder of changes appeared in Release R11.0

 Don't display OXE call log counters when ICS/OT call log is deployed for the IP Touch 8 series EE
 Increase the number of personal directory entries on Dect Hansets
 A4645 security enhancements:
 Access to the voice mail can be blocked after a number of specified failed attempts
 Callback sender via public network
 Notification via public network
 Users connecting from outside the system cannot access their voice mail with the default password
 users connecting from outside the system cannot access the voice mail system
 Desk Sharing Users will be prompted to change their Secret code at first login if they have the Default one

8.10 Reminder of changes appeared in Release 10.1.1

A new ergonomics appears for the IP Touch 8 series EE.
 Visual SIP Voice Mail Access from IP Touch Mail key

8.11 Reminder of changes appeared in Release 10.1

 Transparent reboot on IP Touch 8 series sets Extended Edition
 Call restriction management for 4068 attendant
 Desk Sharing for IP Touch 8 series sets Extended Edition

8.12 Reminder of changes appeared in Release 10.0

A new ergonomics appears for the 4059 application.
 Localization: Japanese on 4059 (Windows 7)

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 Localization: Hebrew for 4029/4039 TDM sets from J1.410.38

8.13 Reminder of changes appeared in Release 9.1

A new ergonomics appears for some features of 40x8 sets and MIPT.
 Localization: Hebrew (only for 4028/4038/4068 sets).
 Localization: Arabic (only for 4028/4038/4068 sets), from patch I1.605.14.e.
 PERSO page displaying after a time-out.
 MIPT alarm display.
 Translation improvement (Korean language) in IP Touch, from I1.605.24
 Search in internal phone book with several results for internal numbers and abbreviated numbers, from
I1.605.31

8.14 Reminder of changes appeared in Release 9.0

 External called number display after call answer (managed by a system boolean).
 Localization: Valenciano language.
 Local time display on sets located in a time zone different of CS as well as in mini-messages, the list of
non-answered calls, Wake-up/Appointment requests.
 It concerns voice messages time/date stamp only for OT8440 (not 4635 and 4645).

8.15 Reminder of changes appeared in Release 8.0 and 8.0.1

 Dial by name with IME (Input Method Editor) on 40x8 and 40x9 sets.
 Localization of softkeys on 40x8 and 40x9 sets.
 Display of Perso page on hang-up on IP Touch sets in Hotel configuration.

8.16 Reminder of changes appeared in Release 7.1

 Japanese on IP Touch 40x8 and 40x9 sets.
 Display of the names in UTF-8 format on Alcatel 4059 application.
 Applicative softkey integration on IP Touch 40x8 sets.

8.17 Reminder of changes appeared in Release 7.0

 VoWLAN Release 2.0: New ergonomics of VoWLAN sets using the NOE set protocol.
 Local name UTF-8 (Unicode Transformation Format 8) for users (25 characters).
 Support of traditional Chinese (Hong Kong, Taiwan), Korean, Japanese languages.
 Caller name extracted from personal directory.
 Back to the top of Perso page by default.

8.18 Reminder of changes appeared in Release 6.1.1

From Release 6.1.1, new icons of supervisions are available regarding the IP Touch sets.

8.19 Reminder of changes appeared with R4.2

 Check management of the ringing melody on digital sets.

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 If you migrate from a release below 4.2, you should change the ringing melodies of internal/external calls;
see the technical communication TC0297 Change of external/internal ringing melodies in Release 4.2.

8.20 Reminder of changes appeared with R4.1

 Twin set (Tandem)
 Management of "Partial Busy of the set".
 Enhancement of supervision function.

8.21 Reminder of changes appeared with R3.0

 Digital sets
 Storage of no replied local/internal calls (consulting using the message key).
 Storage of no replied ISDN calls on all sets with display: 4011, 4012, 4023, 4034, 4010, 4020, 4035.
 Attendants
 Call between attendants.
 New call statistic distribution.
 4040 set
 This set is no more supported from Release 3.
 UA 3G sets
 Following a translation, the existing 3G sets remain in 2G mode emulation. Their change (where
appropriate) to 3G mode is done by management (Users). The UA 3G sets created from Release 3.2
are in 3G mode by default.

9 SYSTEM MANAGEMENT

9.1 General
Declare the automatic start-up of the telephone in swinst
Manage date/time in swinst (use “ntp” feature if possible)

In case of virtualization manage the ESX in order to be sure that all VM will restart automatically if the server
reboots (vSphere client management)
Make sure that a periodic backup of the database is programmed (“swinst”)

X25 networks:
IP routing is handled by the "gated" or “routed” processes and can only operate if the same process is
validated for all the nodes. Pay special attention to the nodes in previous versions using the "routed" process.
These two processes are not compliant between them. In a network in Release 3.2, manage the same routing
protocol (RIP2 or RSL) on all the machines

9.2 Special case of IO2N boards (CPU7s2/ CPU8)

CAUTION
 IO2 boards are phase-out and cannot work from R12.0
 CPU6 & CPU7s1 are no more supported

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 On a duplicated installation, if an IO2N is declared in the database, it is essential that it be present when
starting up, otherwise the CPU will not restart. In fact, telephone signaling is now processed by the IO2N
when present (otherwise it is processed by the IO1 module of the CPU as in previous versions). It is
however possible to start without IO2N using the command “RUNTEL -DNOIO2” as mtcl user. This
should only be a temporary mode.
 If this first start-up is carried out on a model, put in place at least one UA or Z coupler in place of a UA or
Z coupler of the site as this will allow the correct operation of the IO1 or the IO2N to be checked.

9.3 Integrated WebBasedManagement

WBM was tested on:
 Windows 10 Enterprise 32 bits, Windows 10 Professional 64-bit, Windows 7 Professional 32-bit and
64-bit versions
 Windows 8.1 Pro 32-bit and 64-bit versions
 Windows XP SP3 and Windows Vista Business Edition
 Windows 2012 R2 (64-bit)
 Compatibility with Win2016 Server (64-bit)
 compatible with VMware ESXi 5.5

Browsers supported are the following (make sure to always have the latest version):
 Chrome
 FireFox
 Edge (on Windows 8/8.1/10 64bits)

10 COMPULSORY MINIMUM ADDITIONAL DATABASE MANAGEMENT

10.1 Reminders
Management of the number of transits.
There is a parameter used to define a number of transits for a same call across the network. This is a
protection used to avoid call looping.
Procedure:
 Access path : System
 Attribute : Number of transit PABX
 Manage the parameter with a value identical to the number of network nodes.
CAUTION: If this parameter is zero, call transit will not work.

Optimizing the routing in network

To optimize a network, you must create a PABX address in DPNSS (Local Features) prefix. This prefix must
correspond to a directory number that has not been created in the installation.
For each machine, create a PABX address in DPNSS prefix and as many network prefixes corresponding to
the DPNSS addresses of the other machines as there are remote machines.
Example: System with four nodes.
Each node has its PABX address prefix and each will have three network prefixes corresponding to the
different PABX addresses of the three other machines.

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 10.2 Reminder for ABC networked sites migrating from Release < 7.x
As of Release 7.0, a new feature is used to display the names with UTF-8 format (long names and for non
Latin languages: Chinese, Korean, Japanese).
In ABC-F2 network functioning, from RELEASE 11.0 the name in UTF-8 format is used in the network
according to the setting of the Enable UTF8 in ABCF network system parameter (default value True).

This information is accepted only from the following versions:

 R6.2 : F3.301.16.e (patch for compatibility UTF-8)
 R6.1.1 : F2.502.12.d (patch for compatibility UTF-8)
 R6.0.1 : F1.603.1.aa (patch for compatibility UTF-8)

If RELEASE 12.0 is functioning in ABC-F2 network with nodes the versions of which are lower than those
mentioned previously (case of temporary phase of migration with R5.0 Ux, R5.x, R6.x), you must set the
Enable UTF8 in ABCF network system parameter to False on nodes where RELEASE is => 11.0 otherwise
the calls through the network don't work.

Warning In a network, if a node is declared XL ("Large Capacity"), each node of the network must be in Release 8.x.
minimum

The system parameter Direct RTP must be enabled in all nodes of the sub-network as soon as one node is
migrated in RELEASE 11.0

10.3 Important management if IO2N is present

To solve traffic issues on CPU7s2 (issues related to CPUs crash or peripheral racks rebooting, issue that could
also be seen in CPU8) the signaling to IO2 must be changed. Notice that this management can be done for
any configuration even with very low traffic with no impact on the system.

On ACT0:
2 ways of changing the signaling:
signaling channel for ACT0 only must be as follows:
 Signaling mode = IO2 instead of Nx64
 Signaling Channel N64 Size = 8 instead of 4
Access path
Shelf 0/Signaling mode: IO2
Shelf 0/Signaling Channel N64 Size: 8
Or
signaling channel for ACT0 only must be as follows:
 Signaling mode = Ethernet instead of Nx64
Access path: Shelf 0/Signaling mode: Ethernet
This management must be followed by a reboot of the installation.

For the remote shelves:

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 apply the same management: Signaling mode = IO2 with only 4 channels. Don’t exceed the 60 channels of
the board. Include the 8 channels used for duplication in crystal 0.

Note The IO2N board must be at the minimal edition 07. Refer to the technical communication TC0567 Reboot of
the CPU board after an inopportune shutdown of IO2N board.

10.4 Important management with sets (noe3Gs, 8018)

By default, an OXE with a default database is configured to use G723
But new generation of IP Phones like 8018, 8058s… do not support the G723.
In consequence, the communication gets no audio.
Changing the system compression defaults immediately fixed the problem.

10.5 Synchronization

Warning The ACT 99 does not allow synchronization to be passed up to the CPU.

In the event of common hardware, one cannot use a T0 board behind a MEX to synchronize the shelf.

Warning For migration of a Crystal CPU to an Appliance Server, it is compulsory to change synchronization
management to IP domain type. The synchro priority value must be between 200 and 254; see technical
communication TC0779 Synchronization of the system after migration to OmniPCX Enterprise with
Appliance Server.

10.6 Some system parameters to check

Use the command “compvisu” to display some of those parameters.

10.6.1 Direct RTP

Note In this document, "Direct RTP" corresponds to "Direct RTP in network".

In all nodes of the sub-network the Direct RTP parameter must be set to Yes.
From OmniPCX Enterprise R11.0, this parameter is removed (validated by default).

10.6.2 Frame VoIP (Enhanced quality voice)

The Frame VoIP parameter (Enhanced quality voice in previous versions) must be identical on each node
of a network.
It is better to use the Framing 20 ms for G711 or G729.

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G723 can only do 30 ms.

10.6.3 Direct RTP for H323 terminals

This parameter must be set to No if only one H323 terminal of the installation does not support the direct RTP

10.6.4 Inter-node protocol H323

The “H323 Inter-node protocol” parameter must be set to Yes in all nodes of the sub-network. In an OmniPCX
Enterprise R11.0 system, this parameter is removed (validated by default).

10.6.5 tftp (oxe)

OXE tftp can be tuned in some circumstances (eg: big files to transfer)
mgr -> IP -> IP Parameters -> Review/Modify: IP Parameters -> TFTP Max Block Size
mgr -> IP -> IP Parameters -> Review/Modify: IP Parameters -> TFTP Retransmission Timer

11 STARTING UP THE CPU IN ITS ENVIRONMENT ON SITE

CAUTION IN DUPLICATION STATE:
Do not proceed by switchover for 2 different releases: a complete stop of the telephony is required. It is not
recommended also to proceed by “bascul” when installing a static patch though there is no clear rule
established. During that time (patch n & patch n+1 on main & stand-by), the command “twin” may return the
status “KO” for the “memloader” check.

Complete system start-up: this will allow to download automatically the new firmware of the couplers and to
avoid having memory issues (as mentioned above).

11.1 Download of couplers and sets

The first start-up of the CPU in its site environment requires particular attention since the couplers will be
downloaded with a new firmware.
To download the INT1B couplers, they must be removed from the secondary ACTs and put in place of the
INT1A couplers of the main ACT.
Use the “downstat” command to monitor the evolution of the coupler downloading. The CPU ensures 25
downloads simultaneously. The state of a coupler during downloading is RUNNING 1.
Use the “downstat d” command to obtain boards that have to be downloaded
Use the “downstat v cr cpl” command to display 'binaries' version for a coupler
It is possible to program an automatic reset of the couplers with the option 'r'.
Reset manually the UA32 or eUA32 boards of shelf 0 if they do not start (do not concern OmniPCX Enterprise
with common hardware or controlled by an Appliance Server).
Use the “downstat i” command to monitor the evolution of IP Phones (e-Reflexes, IP Touch series 8)
downloading.
Use the “downstat t” command to monitor the evolution of IP Touch TDM (series 9) downloading.

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Note 8082 sets in NOE mode & also new noe3G/Premium sets can do upgrades in background mode: once the
download is finished the set will reboot. If a communication is already established, the process will wait for
the communication to end.

IPV6 feature: sets in pure ipv6 network will get their binaries from the OST64 virtual machine: the OST64
must be rebooted in order to perform the correct download mechanism.

11.2 8088 Android upgrade

Upgrade mechanism through the Cloud is done by management.
Notice that Android 8088 sets cannot be downgraded even if re-installed on a lower OXE version.

11.3 SIP sets upgrade

Operation must be carried by 8770 Device Manager. Check on the Business Portal for latest versions of SIP
sets.

11.4 Moving from CPU7s1/2 to a CPU8

Warning about the embedded ethernet interface that does not exist anymore.

12 CHECKING CORRECT OPERATION

 Check synchronization.
Ensure that the real synchronization plan corresponds to the managed synchronization plan. Use the
command “infocs” or “clockstat”.
 Check the distribution of calls to attendants.
 Check the ARS & VPN: use “lookars” & “lookvpn” embedded OXE tools.
 Check that all sets & couplers are correctly in service & downloaded & sets are in service: use the different
commands “downstat”, “config”, “listerm” with the correct arguments (help available)
o For noe sets use “downstat i” & “tftp_check -c” tools
 Check the coherence of the files (Suspicion of errors during file transfer: ftp must be set to “binary”
mode).

login Swinst
option 8 Software Identity Display
option 6 Application Software Validity Checking

Press 0 for the active version, 1 for the unactive one or q to quit
Please wait .....

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 Checking mode : 1=size & sum 2=size only (default is 1) 1
Checking size and sum of all files , please wait ...
file modified (authorized) : /DHS3data/manager/mtcl.adm
The application software is correct
Press return

 Check duplication status: use command “twin”: each line should be in “OK” state. Use also “twincompat” :

 Quick check of machine coherency

 Check of version: use “siteid” to know which version/patch is loaded & also to check if it is an encrypted
patch (SSM boxes)
 Check encryption (Native or SSM boxes) : use “cryptview” tool

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 Check start-up of the IBSs behind INTOF.
 Check start-up of the INTIP used in particular for the remote ACT. Faced with a board initialization
problem, check that the value MTU in the IP Parameters is correctly managed at 256.
 The Meet me type relating to the DSP in Add On must be changed via the Modular conference menu.
Access path: mgr/System/Shelves/Gpa Dsp program/Modular conference
 Dect xBS
Check xBS state with “dectview xbs” & synchronization tree with “xbssynchro”

13 CHECKS IN A VIRTUALIZED VMWARE INFRASTRUCTURE

 Consult documents “OpenTouch Suite for Medium and Large Enterprises - Virtualized offers” &
“TC2431 Virtualization: OXE configuration related to OXE releases and ESXi infrastructure versions” for
more about vm rules configurations in esxi vmware environment.
 Make sure the correct management is done in order to autostart all the vm after a server reboot or power
fail
 Flexserver: be sure that connection is ok between OXE & that server(s). Log files in the flex server (check
in /opt/Alcatel-Lucent/logs/flexlm/ files: system documentation “Call Server in Virtual Machine” section).
Look also for OXE incidents from 640 to 644 (FLEX issues).

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 Remote dongle: check the connection to the Raspberry (make a ping from the Flex to the R PI2)
 Remote dongle compatibility: Raspberry Pi 2 Model B or Raspberry Pi 3 Model B.

14 COMPATIBILITIES/ PRODUCT LIMITS/ FEATURE LIST

14.1 Documents
Check documents listed below and in chapter 2 (compatibilities, limits …)

OXE product:
- OmniPCX Enterprise Release 12.3.1 Presentation
- OXE (from R10.0 to R12.3) Global Feature List
8770 product:
- OmniVista 8770 R4.1 Release presentation
OT product:
- OpenTouch 2.5 Overview
- OpenTouch architecture and network design principles
System documentation:
- OmniPCX Enterprise R12.3.1 Documentation note
- OXE R12.3.1 Documentation package (All languages)
Other:
- Cross Compatibility - MLE - April 2019
- Release Policy Information - MLV - April 2019
- MLV_ReleasePolicy_PhaseOutProduct_April_2019_Ed43a_ENT_MLE_034198.xlsx

All documents located at the Business Portal (do a search on titles listed previously):
https://businessportal2.alcatel-lucent.com/

14.2 Status of the Version (database, Product Reports)

Patch M450114 - MAO DB software version: M45014

Patch Patches Aligned DB version Compatible till

j2.5 j2.501.23 j2.501.21

j2 j2.603.38 j2.603.38

k1 k1.400.37 k1.400.35

k1.5 k1.520.47 k1.520.43

l1 l1.301.42 l1.301.41

l2 l2.300.43 l2.300.43

m1 m1.403.27 m1.403.26

m2 m2.300.29 m2.300.25

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 m3 m3.402.32 m3.402.26

14.3 Interoperability tests status

14.3.1 OXE compatibilities in ABC network
ABC Interworking tested with R11.2.2, R12.0, R12.1 & R12.2/R12.3.1
The table below shows the compatibility in ABC network: extract from cross compatibility document. No patch
number is named: always take the latest one. Extract from the “cross compatibility” document.
Grey cells do not mean that is it not compatible.
Table must be read like this: column version compatible with the line version.

14.3.2 Open Touch

OXE R12.3.1 is compatible with OT R2.4 & 2.5
Check document “MLE_CrossCompatibility_April_2019_Ed35_ENT_MLE_034190”

OTxx interworking:
 OTMS version 15.0.010.007
 OTMC version 15.0.010.007
 OFC R7.6 version R7.6.0.94
 OTCT PC version 2.4.17.000

14.3.3 OXO interop.

OXO interoperability was tested between OXE release M4 and OXO version ONE030

14.3.4 IP sets compatibility

Refer to “MLE_Cross_compatibility” document for ip sets compatibility. Inside that document, check for more
details in chapter 7: “Endpoint compatibility”.

14.3.5 8770
OXE R12.3 was tested with 8770 4.1.10.00 patches A-F – also compatible with R12.3.1

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14.3.6 Sub-device on older sets
This part has been removed from this document. If necessary check older document “11.1 release note”.

14.3.7 Common hardware & Crystal hardware mixed

This part has been removed from this document. If necessary check older document “12.0 release note”.

14.4 Appliance Servers & GAS: compatibilities

The following table shows which servers can be installed in OXE native mode & GAS mode.
Notice that those servers are submitted to phase out scheme: in this case only the concerned servers will be
able to be reinstalled in GAS mode. Otherwise a new server will have to be ordered.
For the 4 servers listed below it is possible to make them work with cpuid, dongle/flex or CCS-ID (Cloud
operation)
Future servers will ONLY work in GAS mode in dongle/flex or CCS-ID.

Refer also to Cross Compatibility document for more details on Appliance Servers characteristics

Appliance Server model Installed in OXE native Installed in OXE GAS

HP G8 (v1/v2) R10.1 R12.2
R11.x >R12.2: YES until phase-out
R12.x
>R12.x: NO
HP DL20 G9 R12.x R12.x
>R12.x: NO >R12.x: YES until phase-out
Lenovo x3250 M5 R11.x R12.2
R12.x >R12.x: YES until phase-out
>R12.x: NO
Lenovo x3250 M6 R12.x R12.2
>R12.x: NO >R12.x: YES until phase-out

14.5 UPS on A.S. & GAS

In the case of a local 110 Volt power supply, the following MGE (now Eaton) UPSs are compatible with the
Appliance Server concerning power cuts and battery management:
 Pulsar Evolution (Serial)
 Pulsar ESV+
 Pulsar EX
 Pulsar ES+
 Pulsar EXtreme C
 Pulsar / Comet EXtreme
 Comet / Galaxy (Serial)

The UPSs referenced in the catalog are not compatible for countries using 110/127V.

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GAS does not support feature of shutdown through USB connection from those UPS models. This
is planned in a further release.

14.6 SIP sets, Dect sets, other sets … Latest firmware tested.
The set mentioned below do not have their firmware embedded & uploaded by the OXE.
Some of those sets are dual mode (containing the noe mode)
The versions listed below are the latest versions compatible with R12.3
Even lower firmware versions may work but it is recommended to upgrade in case of malfunctioning before
raising a Service Request.

Firmware version Business case Phased out Install/update by …

SIP SETS
8001 / 8001G R200_4.5.0.3 Business N 8770
8002 / 8012 R110_03.059.0 Business Only 8002 8770
8008CE R510_1.51.03 Business N 8770
8018 R510_1.51.03 Hotel/ hospital N 8770
8082 R300_1.015.18 Hotel/ hospital N 8770
8088 4.008.6.668 Business, Hotel/ N 8770
hospital &
huddle room
(sip device)
80x8s CE R510 1.51.03 Business N 8770
8135s IP v2.0.17 huddle room 8770+Internal web admin
conference phone
Vtech S2210 SIP_58.3.80.10 Hotel/ hospital N External Vtech tool
Vtech S2211 SIP_58.3.80.10 Hotel/ hospital N External Vtech tool
Vtech S2411 SIP_58.3.80.10 Hotel/ hospital N External Vtech tool
Vtech S2411 SD SIP_58.3.80.10 Hotel/ hospital N External Vtech tool
ATTENDANTS
4059EE 2.1.1.9 Attendant N Dedicated installer utility on
PC
4059 IP 5.5_4 Attendant N Dedicated installer utility on
Windows 8/8.1 PC
(64 bit),
Windows 7 (64
bit & 32 bit) and
Windows XP (32
bit)
NON SIP SETS
8115 / 8125 9.0.12 Conference N Boot on a USB stick on the

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 module terminal
DECT
Dect 500 v10.88 N (note) FLASHLOADER application
Dect 500 EX v20.05 N (note) FLASHLOADER application
8212 v0007 b0003 N FLASHLOADER application
8232 R130_V43.83.b0004 N FLASHLOADER application+
SUOTA
8242 R120_V63.82.b0003 N FLASHLOADER application+
SUOTA
8262 R200_V56.81.b0006 N FLASHLOADER application+
SUOTA
8262 EX R200_V56.81.b0006 N FLASHLOADER application+
SUOTA
IPDECT R170 DAP firmware for Dect on IP N (note)
4080 Access Point
: 4910b630.dwl
DAP firmware for
8340 Access Point
: 4920b630.dwl
DAP loader package
: 4992030a.dwl
DAP controller
versions
: 6.21.0299

“Note”: sets NOT compatible with dect ip xBS solution

Minimum DECT sets versions for Auto-registration feature:

 8212 – v0012b0002
 8232 – v4383b0004
 8242 – v6382b0003
 8262 – v5681b0006
 8262Ex – v7682b0006

14.7 Genesys Compact Edition

The “Genesys Compact Edition (GCE)” product is phase out. Previous mentioned patch is not tested anymore
& may not operate correctly.
Check with your local presales for a replacement solution.

15 NEW FEATURES AND NEW HARDWARE IN RELEASE 12.3 & 12.3.1

You can also refer to the System documentation.

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15.1 New hardware
15.1.1 Set 8008G
8008G is an IP Touch Set similar to 8018 Set, intended to replace 4018 NOE 2G IP phone and 8001 entry level
SIP device. Set 8008G has added the Gigabit Ethernet capability of the Set 8008 in OXE.

15.1.2 Set 8008G CE

CE like Cloud Edition. This set is SIP & cannot be switched back to noe.

15.2 New features: description/explanation & management

15.2.1 Call Handling features

15.2.1.1 Attendant 4059ee version 2.1.1

4059EE R2.1.1 version 2.1.1.12
Changelogs for 4059EE:
Note: consult previous document edition for complete 2.0 changelog (also present at the Business Portal)

2.1.1.12
General:
BUGFIX: Result columns not picked up by roaming settings

2.1.1.11
General:
BUGFIX: App crash on multiple contact card items
BUGFIX: Roaming pam settings not loaded correctly

2.1.1.10
General:
BUGFIX: Contact card; presence applied on empty items
BUGFIX: Multiple items not shown in contact card
BUGFIX: Pager incorrectly displayed in phone column

2.1.1.9
General:
BUGFIX: Contact card; sometimes not possible to speed dial numbers
Feature: OXE
BUGFIX: SR 00449111, Wrong status of 4059EE call log

2.1.1.8
General
BUGFIX: Contact card: Operator information field lacked scrollbars
UPDATE: Improved presence support in search result grid

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2.1.1.7
Feature: OXE
BUGFIX: SR 00449111, Wrong status of 4059EE call log
2.1.1.6
OpenTouch:
BUGFIX: 00428039 - No update of status BLF

2.1.1.5
General
BUGFIX: 413737 -Blf context menus not translated

2.1.1.4
General
NEW: Contact items containing url's invokes default browser on click.
Feature: OXE
BUGFIX: 00408889 - Number lost in call history

2.1.1.3
General
BUGFIX: Message template not updated on doubleclick action
UPDATE: Language resources updated 2019-08-28

2.1.1.2
General
UPDATE: Language resources updated 2019-06-18

2.1.1.1
General
BUGFIX: 00391508 - BLF item import failure
BUGFIX: 00391510 - BLF background changes
BUGFIX: 00386995 - The application shows the name twice in user details

2.1.1.0
General
NEW: Weekly and monthly calendar views
NEW: Colorized blf items
NEW: Touch improvements
General
BUGFIX: 00378230 & 00378234 - Issue when search in OXE phone book
Feature: OXE
BUGFIX: 00380765 - App crash on missing abcacom registry access keys
BUGFIX: No room for 'Use https' settings label

2.1.0.7
Feature: OXE

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 BUGFIX: 00386995 - The application shows the name twice in user details
UD LDAP:
BUGFIX: TLS issue

2.1.0.6
General
BUGFIX: 00378230 & 00378234 - Issue when search in OXE phone book
Feature: OXE
BUGFIX: 00380765 - App crash on missing abcacom registry access keys

2.1.0.5
General
BUGFIX: Result columns persist regardless of returned searchdata
BUGFIX: Last result column allowed to be unchecked
BUGFIX: Retrieved mappable columns added dynamically to user settings
BUGFIX: Contact card toolbar sometimes incorrectly resized
BUGFIX: 00345909, Abc-a disconnected on frozen Ldap query
UD General:
UPDATE: EE preserve all search requests except 'Image' for repeat operations
Feature: OXE
UPDATE: Abcacom.exe updated to 7.2.3.0

2.1.0.4
General
BUGFIX: 00357512 Directory name conflict
BUGFIX: Contact card incorrectly displayed detail view

2.1.0.3
General
UPDATE: Audit viewer not translated

2.1.0.2
General
UPDATE: Language resources updated 2019-01-16

2.1.0.1
General
BUGFIX: Phone list context menu not translated
BUGFIX: 00345909, Abc-a disconnected on frozen Ldap query
UPDATE: Language resources updated 2018-12-28
Feature: OXE
UPDATE: Fast call settings updated, tristate used instead of hidden check box
UPDATE: Phone list entries grouped on called/calling number

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2.1.0.0
General
NEW: Audit trail
NEW: BLF pane background image
NEW: Play wav file on incoming call
NEW: Directory search selection
NEW: Automatic logon after abca failure
NEW: Callers name and entity added to PhoneList
UPDATE: Segoe UI used as default font.
UPDATE: Default loglevel set to None

2.0.0.17
General
BUGFIX: 00345909, Abc-a disconnected on frozen Ldap query
Feature: OXE
UPDATE: Abcacom.exe updated to 7.2.3.0

2.0.0.16
General
BUGFIX: Result columns persist regardless of returned searchdata
BUGFIX: Last result column allowed to be unchecked
BUGFIX: Retrieved mappable columns added dynamically to user settings
BUGFIX: Contact card toolbar sometimes incorrectly resized
UD General:
UPDATE: EE preserve all search requests except 'Image' for repeat operations

2.0.0.15
General
BUGFIX: 00357512 Directory name conflict
BUGFIX: Contact card incorrectly displayed detail view

2.0.0.14
General
BUGFIX: 00345909, Abc-a disconnected on frozen Ldap query

2.0.0.13
General
BUGFIX: 00343919, Unable to copy the “contact card settings” from 4059EE

15.2.1.2 Disable Oxe phonebook ldap overflow when 4059ee performs a call by name query
Until OXE release M3, OXE doesn’t have an option to control the overflow to LDAP server for the dial by name
request from 4059EE attendant. From M4, the system option “LDAP Direct Access 4059” is modified as “4059
Directory Search” to have the control to disable the overflow to LDAP server for the dial by name request from
4059EE attendant.

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This feature allows the administrator of OXE to disable the overflow to LDAP server for the dial by name
request from 4059EE attendant.

Existing Behavior
4059EE attendant has an option to contact LDAP server directly for dial by name request. In this case,
attendant will get the same result twice for a dial by name request, one from OXE (overflowed to LDAP server)
and another one from LDAP server directly.
The system option “LDAP Direct Access 4059” is of Boolean data type and can be configured as True/False.
* If set to True, OXE will search directly in LDAP server instead of searching in local directory.
* If set to False, OXE will search first in local directory, if no result found for the request then it will be
overflowed to LDAP server.

Enhancement
For this feature the name of the system option is modified to “4059 Directory Search” and the data type is
changed & can hold values 0/1/2.
 If set to “in local dir and LDAP(overflow)” (0), OXE will search in the local directories and LDAP server
(overflow) for the dial by name request from 4059EE attendant.
 If set to “in LDAP server” (1), OXE will search directly in the LDAP server for the dial by name request
from 4059EE attendant.
 If set to “in local directory” (2), OXE will only search in the local directories for the dial by name
request from 4059EE attendant.
Note: The external number dialed by 4059EE attendant which is received from LDAP server (8770 application)
should have proper trunk group seizure prefix added with the number. If the number does not have proper
prefix then OXE will throw the error “Wrong number”.

15.2.1.3 Greeting guide when calling Hunt Group

This feature provides the possibility to play a dynamic voice guide (like presentation guide) instead of ring
back tone to the internal caller while calling to the hunt group. Feature do not concern external calls!!

For this feature, a new parameter “Greeting Guide” is introduced in the hunt group configuration to configure
the guide number which will be played to the caller. The default value of this parameter is 0.
· If the guide number is 0, then ring back tone is played to the caller while calling to the hunt group.
· If a valid guide number (static or dynamic) is configured, then that guide is played to the caller while calling
to the hunt group.
In “Network Hunt Group”, the configured guide should be present in the network nodes with same guide
number.
Note: A backup tone must be configured if there is no voice guide in the media gateway.

The hunt group rotational timer 36 needs to be configured as multiples of voice guide duration to avoid the
interrupts while playing the guide to the caller.

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15.2.1.4 Hunt group should take care of "busy camp-on" setting of user in multiline
configuration
Existing Behavior
A multiline user of a hunt group can have one incoming call in each of their lines.
If the system parameter “No Multi-line call in PCX” is set as 0, irrespective of the type of call (personal/group)
with which the user is busy with the first line, the second incoming call will reach the user and it will be ringing
in the second line.
If the system parameter “No Multi-line call in PCX” is set as 1 and the user is busy, irrespective of the type of
call (personal/group) with which the user is busy with the first line, then the incoming call will reach the next
user in the group. If all the other sets are busy, then the call will anyhow show up on a multiline key on this
set.
Waiting and overflow mechanism
When the call can’t be distributed on a set, then parameter "Authorized Camp on calls %" is considered. It
determines the number of calls that can be camped on and calls will wait accordingly. When the number of
“authorized camp on calls” is reached,
then overflow of hunt group is followed. This waiting and overflow mechanism has not been changed with this
feature
 Example with “No Multi-line call in PCX” =1

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Consider a hunt group A with two multiline users X and Y.
· If both users are busy with a call on one of their lines and a 3rdhuntgroup call reaches huntgroup A, the call
will be routed to 2nd multiline of user X.
· If user X is busy with 2 calls and user Y is busy with one call, the 4th huntgroup call will be routed to 2nd
multiline of user Y.

If user X is busy with 2 calls and user Y is busy with 2 calls, then the 5th huntgroup call will be routed to
waiting and overflow mechanism.

Enhancement
Since the incoming calls are waiting in the second or other multiple lines of the multiline user, there are many
chances of losing those waiting calls unattended till the first call ends.
In order to keep the multiline users of the hunt group busy with one call, a new value of 2 has been
introduced to the existing system parameter “Multi-line call in PCX” and the name of the system parameter
has been changed to “No Multi-line call in PCX”.
The value of the parameter “No Multi-line call in PCX” is defined in the following table.

Values and their corresponding definition of the parameter

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Example with “No Multi-line call in PCX” = 2
Consider a hunt group A with two multiline users X and Y.
 If both users are busy with a call on one line and a 3rdhuntgroup call reaches huntgroup A, the call
will follow waiting and overflow mechanism.

Restrictions

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- This feature is applicable for the hunt group types cyclic and sequential, but not parallel.
- When system parameter “No Multi-line call in PCX” is configured as “2”, the call will not reach the tandem
set, when the other tandem is busy, irrespective of tandem partial busy parameter.
- When system parameter “No Multi-line call in PCX” is configured as “2”, the priority call configuration is
not recommended. If configured, calls will be placed on the multi-lines as per already existing architecture.

Management
System Parameter “Multi-line Call In PCX”:
- The existing parameter “Multi-line Call In PCX” of type “Boolean” has been changed to “No Multi-line Call In
PCX” with type “Enum” in the menu “System” with a default value “1”.
Parameter Name: No Multi-line Call In PCX
Parameter Path: mgr-> System R/M -> No Multi-line Call In PCX
Values: 0/1/2
Default Value: 1

15.2.1.5 LDAP overflow using LDAPS

Service provided by the feature
To provide an option to secure the connection between OXE Telephone Server and LDAP Directory Server.
This can be possible using following two ways:

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 To support the use of URL schema, “ldaps:\\...”, that directly connects to the secured port 636 on
LDAP Server.
To support LDAP over TLS that establishes LDAP connection in clear mode on default port (389) and
switch into a secure TLS connection

The Call-By-Name feature in OXE provides a service to search the external directory from the Call Server
through an overflow from the current phonebook through LDAP. The external server is called as LDAP server.
This is possible through a softkey “search book” which gives direct access to the external directory search
from the user terminal. If search hits are found in the local phone book, then this key permits to trigger a
search for an UA user. If no hits are found on the local phone book, then it’s automatically done on the
external server. Only telephone numbers that comes from the search on the external directory is processed.

Existing Behavior
The existing connection between the OXE Telephony Server and the LDAP Directory Server uses clear mode of
connection to communicate (refer Fig 1). Using the clear mode of connection to the LDAP Directory server
does not provides a secure connection. Likewise, a number of LDAP servers can communicate to the OXE
through unsecured connection (anonymous).

Enhancement
The enhancement of the feature includes OXE Telephony server to use a secure connection to LDAP Directory
Server. The connection must be secured by TLS (refer Fig 2). There are two ways to secure LDAP connections
with SSL/TLS:
 LDAP connections that needed to be secured are handled on a separate secured port, typically 636.
The entire connection is wrapped with SSL/TLS. This process, called LDAP over SSL, uses the URL
schema ldaps:// protocol.
 STARTTLS is an alternative approach that is now the preferred method of securing an LDAP
connection. STARTTLS upgrades a clear connection by wrapping it with SSL/TLS after/during the

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 connection process. This allows clear and secured connections to be handled by the same port (This
utilizes STARTTLS to encrypt connections).
MGR Management
To select the mode of connection, a new option “Mode of Connection” is introduced in mgr->Application -
>LDAP Phone Book which has three values:
 Clear – This mode allows OXE to establish LDAP connection in clear mode on default port (389).
 LDAP over TLS – This mode allows OXE to establish LDAP connection in clear mode on default port
(389) and switch into a secure TLS connection.
 LDAPS – This mode allows OXE to establish secured LDAP connection on the dedicated server port,
636 (secured).

PKI Management
For server authentication purpose, it is needed to import the certificate of LDAP server in OXE. Netadmin is
used to import the certificate. (Refer [3])
To save the LDAP server CTL to OXE’s trust store user can go to “netadmin --> 11.Security --> 11. PKI
Management --> 3. Endpoint CTL (Trust Store)”, and provide the file path to the server CTL file, if this path is
not valid then the save operation will fail. The LDAP Directory Server’s CTL file to be imported into OXE must
have the complete CA chain that can verify all the LDAP Directory Server's Certificate during connection. This
information will not be added to OXE’s lanpbx file and it will be available only in OXE’s trust store.

11.11.3.Endpoint CTL (Trust Store)

==================================
1. 'Import Endpoint CTL'
2. 'View Endpoint CTL'
3. ‘Delete Endpoint CTL'

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0. 'Previous menu'
What is your choice ?

Fig 3: Display of Endpoint CTL

LDAP Server Management

To enable the remote LDAP server to establish the connection with the OXE over SSL/TLS, below points are
important:
1. LDAP server is capable to establish the connection over SSL/TLS.
2. LDAP server has CA that can be either external or self-signed, which is later imported to OXE’s trust store
list.
3. LDAP server is managed to communicate with OXE over SSL/TLS.
8770 application can be configured as a LDAP server.

Interactions with other OXE releases

LDAP or LDAP over TLS should not be activated on a node within a heterogeneous ABCF network (when all the
nodes in a network are not in the version R 12.3). If done, it requires a manual change in the port number
after diffusion.

15.2.1.6 OMS and PCS interworking support

When a PCS is rescuing an OMS in absence of Main CPU, OMS is going for soft reset (i.e. Voice context are
released but VM is not rebooted) and will connect to PCS. When the Main node comes up the OXE-MS to go
for a hard reset (i.e.VM is rebooted) and connect to PCS.
PCS connection can be established in clear mode or in cipher mode if native encryption has been activated on
the node

15.2.1.7 Sip trunk recording (R12.3.1)

SIP trunk recording is required typically as an alternative to DRLink and T2 recording.
The solution allows a SBC that is between a SIP trunk provider and OXE SIP trunk to fork media to a Recorder
(eg OPCXR). The SIP REC standard is used between the SBC and the Recorder.
The requirement is that OXE generates a Global CAll ID to SBC (through SIP) and to Recorder (through CSTA
monitoring of the called set - Noé or SIP) on an incoming call, so that the recorder can track the call
evolutions (transfer, forwarding, conf call)
This is already done with T2 recording (using Time Slot + Global Call ID)
The solution should work with OPCXR and OTSBC but also with 3rd party recorder and SBC.
Should address both business and CC devices.

15.2.1.8 Voice flow duplication for IP DR Link (R12.3.1)

The aim of this development is to provide the possibility to record the conversation of an IP user by two
different IP DR-Link at the same time in order to secure the recording of conversations in two different IP-
Logger.

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The limit of only one DR-Link authorized to monitor a specified IP user is cancelled. There is now no limit to the
number of DR-Link authorized to monitor a specified IP user.

Booth DR-Link, which record the same conversation of an IP user, work independently. Each of them
starts/stops his own recording with or without play his own beep or guide.

The only interaction is that if one DR-Link asked first to play a beep or a guide, the request to play a beep or a
guide by the second DR-Link will be accepted without the beep or the guide being really played. In addition, if
the first DR-Link asks to stop playing his beep or guide, the beep, if managed, of the second DR-Link will be
started whereas the guide, if managed, will not be started.

This feature needs a modification of the software of the NOE IP set so that it can send its voice flow to two IP
DR Link at the same time. To limit this impact, it has been decided that this duplication will be available only on
all NOE 3G EE IPTOUCH (8008, 8018, 8028s, 8058s, 8068s, 8078s) with version NOE 3G EE from R500
5.40.09 and from IPDSP version 11.2.0.

There is no new management parameter to enable/disable this feature. If conditions are fulfilled, the
duplication by a second IP DR-Link is available that is to say when an IP DR-Link records firstly the IP user
associated with the right type of NOE set.

Therefore, cases, where duplication is not authorized, are:

 a DR-Link using a TDM-Logger already records the IP user.

 an IP DR-link already records the IP User but the type of his set is not 8008, 8018, 8028s, 8058s,
8068s, 8078s or IPDSP.
 There is already two IP DR-Link which record conversation of an IP user.

And if an IP DR-Link records firstly an IP user, a TDM DR-Link cannot ask to record this IP user.
For all these unauthorized cases, the service is rejected.

Software lock 130

Depending the value of the software lock 130 named CSTA voice recording type, one NICE (value 1), one DR-
Link (value 2), several NICE (value 3) or several DR-Link (value 4) could be connected to the same OXE.

To be able to execute a voice flow duplication, it is necessary to have at least two IP DR-Link connected to the
OXE. Then the value of the software lock 130 should be equal to 3 (several NICE) or equal to 4 (several DR-
Link). And consequently, when two DR-Link records the conversation of an IP user, they are automatically of
the same type, two NICE or two DR-Link.

Recording Software locks

To record a IP user, an IP DR-Link consumes two locks:
 one for monitoring: PARA_MAO 21 named DR-Link
 one for recording: Software lock 334 named “Max. IP recording”
In the case of a duplication, 2 x each previous locks are obviously consumed. It is therefore important to take
into account this situation during the definition of the software locks by ACTIS for an OXE where voice flow
duplication could be activated.

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15.2.1.9 Waiting Message Indicator synchronization (R12.3.1)
OXE advanced call-log is not synchronized with MWI, in other terms, an unanswered call can create an
entry in the OXE call-log but will not trigger the MWI on the set. When the call arrives while the user is
away from his desk, nothing will indicate him that he missed a call during his absence.

The request is thus to trigger MWI when a user has unanswered and not yet consulted entries in the
advanced call-log.

Feature description summary

Existing Behavior:
1. All the answered/unanswered calls that have been stored in call log are displayed in regular
font. They do not affect the message icon operations and message icon will lit based on non-
replied calls list.
2. Unanswered calls to a busy set are not stored in the internal unanswered call list and
Message icon will not be lit.
3. Non-replied calls list are stored only in memory, at reboot they will be lost. When the
Telephony comes up again message icon is not lit as the non-replied calls list is empty.
Enhancement:
1. For a NOE device if the call log access rights are true then the internal/external unanswered calls
list won’t be available. The message icon is now in synchronization with call log. For a NOE device if
the call log access rights are false then the internal/external unanswered calls list will be available.
The message icon is now in synchronization with internal/external unanswered calls.
2. If the user has not accessed the unanswered calls at least once, those entries will be displayed in
“bold font” in the call log, once accessed into call log detailed view the font will be changed to regular.
3. Incoming unanswered call to an idle set is stored in the advanced call log and Message icon will be
lit.
4. Incoming calls for busy sets (by CROXE-3916) and OOS sets (by CROXE-6875), call record will be
stored in advanced call log and Message icon will be lit.
5. The call log is stored in database and memory also. Since it is available in database, it will be
loaded in to memory after reboot. So the message icon status will be retained even after reboot.
Restrictions:
Synchronization of OXE MWI and advanced call-log feature will be limited for NOE sets.

15.2.2 CCD

15.2.2.1 Support of 8019s – Leftovers (proACD agent)

With this feature, 8019 sets will support Pro-ACD (tested on CCS version 10.9.93.0)

15.2.2.2 Integrated Call Log on CCD Operator

The aim of this development is to provide the OXE Integrated Call Log feature to CCD agents logged on all
types of Pro-ACD NOE set and all types of Pro-ACD DECT. To this, business Call Log must be added Call Logs
associated to specific CCD use cases on CCD agents.
Note that the feature “Long press on green button to get in to call log menu in AGAP DECT set” is available on
DECT CCD agents

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15.2.3 Cloud Connect/Fleet dashboard

15.2.3.1 Remote management capabilities through Fleet Dashboard (NOT released in

R12.3.1)
A remote connection to the OXE is possible with the fleet dashboard. Management & maintenance will be
possible as well as with a regular system terminal.
History of those remote connections will be implemented in a further version of the Fleet DB (history details
not on oxe side).
The terminal is not detachable.
Vertical scrolling bar is present but not horizontal.
A valid SPS contract must also be activated for the concerned system.

15.2.4 Dect

15.2.4.1 SUOTA on 82X2 DECT handsets

This functionality provides the possibility to upgrade DECT handsets software over the air.
Only one communication channel can be opened at a time with a handset. Audio communication is preferred
over downloading; that means that a software download is stopped during an audio communication and will
resume later.
The load of the DECT system is considered to decide the order of the downloads and the number of
downloads that can be done in parallel. The number of simultaneous downloads on the same base station
must be limited to keep free slots for voice calls.

Tools:
Tools are provided to display information about the handsets firmware, the downloads in progress and to
allow to download a specific handset or a group of handsets.
Tool to use is “downstat m” with the following menus:

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Another tool: the field FWU shows a download in progress

(604)xb006004> dectview com

Wed Mar 20 16:41:11 CET 2019
================= DECT RESOURCES BUSY STATE ===============
Resource Max busy free percent busy
-----------------------------------------------------
Link 1101 49 1052 4.45
LCEI 1050 49 1001 4.67
ADPCM 160 1 159 0.62
Buffer UA-> 510 0 510 0.00
====== There are 49 Communication(s) running ========
Link/State : 517/STABLE CC/MM/FWU/SECU :1/0/1/1 RELAY : 2/0/134 PORT 32024 RADIO = 2/0/134
DR3FN9 Num:21862757
Link/State : 772/STABLE CC/MM/FWU/SECU :1/0/1/1 DLEI/BS: 120/0 MAC: 12/09/124 LCEI: 1005 ADPCM:
X/XX/XX Num:21863571
Link/State : 566/STABLE CC/MM/FWU/SECU :1/0/1/1 RELAY : 2/0/147 PORT 32032 RADIO = 2/0/147
GA5FN5 Num:21861680

The handsets switch on the new downloaded software version ONLY when they are put on a charger cradle.

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 SUOTA is activated in oxe management:
mgr -> PWT/DECT System -> R/M -> Allow auto FW update of sets
As soon as it is set to YES the download will start

Important Notice:
SUOTA can only operate with minimum dect sets firmware when presence of EHO or dect2.4.4HB boards

Compatibility with EHO (External Handover): on a customer site configured for EHO, 82x2 DECT
handsets must have a minimum SW version to operate correctly during the download of the SW over the
air. If SUOTA is enabled on a site where External handover is activated and firmware versions of the DECT
handsets are "old", DECT end users will lose some functionality during the SW download step of the SUOTA
process:

o incoming calls are working correctly: the download is paused in order to be able to take the
incoming call.
o EHO is transparent to the user
o BUT it is not possible to do any action on the handset (go in menu, do an outgoing call)

 deactivate External Handover (EHO), during all the SUOTA phase, if DECT handsets don't have the
right SW version (it is the case for all customer site systems). This management is dynamic.

Once the firmware upgrade is done EHO can be put back to its original state & this operation will NOT
be done again with further firmware.

Minimum SW versions for compatibility with EHO

Minimum SW version (compatibility with

DECT Handset
EHO)

8212 v0011b0002
8232 v4283b0001
8242 v6282b0002
8262 v5581b0001
8262Ex v7581b0001

In case of EHO and older SW versions, the SW upgrade strategy with the customer could
be:
o Either temporarily deactivate EHO at the customer site until all 82x2 handsets have been
upgraded (loss of handover).
o Either keep EHO activated and accept the temporary functional impact (outgoing calls not
possible, no access to the menu of the sets).
o Either manually upgrade 82x2 SW (and SUOTA will be possible next time)

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 Once the sets are upgraded EHO can be set to YES again & you will not have to do that again
for the future downloads. With the version contained in the actual oxe the restrictions are
removed.

Compatibility with Dect2/4/4HB

See below the minimum firmware versions of the sets which can do SUOTA when radio connected to these
boards

1st version supporting correct 63 bytes

DECT Handset management (compatibility with
Dect2/4/4HB boards)

8212 v0010b0002
8232 v4183b0002
8242 v6182b0002
8262 v5481b0003
8262Ex v7481b0003

System error messages (“incvisu”) of DLC type can be seen in this case.

New Software activation: Once the new SW version has been downloaded in the 82x2 handset, the
handset must be put in its charger to automatically switch to the new SW version.

SUOTA Status: some explanations

Some explanations on columns “Download status” & “Note”

Example of result for last columns:

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Download status is represented by the 2 last columns.

“download status” has 3 important fields:

1. Mode (A, X, M)
a. A Automatic download: the set is in automatic mode. System automatically updates the set if
it is not in the current pbx release.
b. X This set is excluded from automatic mode. It will NOT be updated by the system.
c. M The set was excluded from the automatic mode. A manual download was launched through
“downstat m” menu 4.
2. Percentage: either 0.0% if the set has no current download or the actual percentage of progress.
3. Automaton state: a label that is just showing the state of download.
a. IDLE: virtual state for a bigger real state. The set stays like this until the system decided to
load a new firmware. Can mean that the set is powered off or is out of coverage …
b. ERASE REQUESTED: system asked to the set to prepare the memory flash zone for the new
firmware downloaded. Eventually telling to put the set back on his cradle: "charger required".
c. WRITING: system is in the phase of downloading the new firmware
d. PAUSED: temporarily stopped for seral reasons … (like the set is not available for the
moment, out of coverage, in communication …) The system is waiting to continue the upload
e. WAIT FOR FLASHING: indicates that the system asked to the set to start the new firmware.
The set needs to be put on his cradle & powered on.
f. ERROR: the protocol failed in automatic mode & the set will be downloaded again later.
There is not further information.

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 Duration of the SW upgrade: Due to the low bandwidth data channel used, it takes several hours for each
handset to download a new SW version. The download process cannot take more than half of the channels
per station.
Hereafter is an estimated information of the time to upload. Those durations are given under best traffic
conditions.
SUOTA is interrupted if the handset is in use & too many channels on base stations are used.
Download duration depends on the handset activity, base stations activity, handset localization

Binary size to
upload Estimated upload time
Dect handset (1 Mb) (best situation)
8212 0,9 ~ 6h
8232 1 ~6 h
8242 2 ~9h
8262/62EX/BGR 1,7 ~ 9h

Duration of the global upgrade process for a complete site: It is difficult to estimate the total amount
of time needed to upgrade all 82x2 DECT handsets to new SW versions as it depends on several parameters:
o Ratio of the number of handsets to the number of base stations
o Flat distribution of the 82x2 handsets over the base stations or concentrated under a few ones.
o Ratio of 8232 handsets which are a little slower to download the SW
o Reserved channels for alarms activated or not
Due to that fact the total duration on a site could take a whole week.

Retrieving versions of the sets: use the following mtcl command to view the versions of the compatible
dect sets (no MRxxx) & how many there are
dectsets | grep -E "V." | grep -v MR | awk '{FS=" "}{print $(NF - 3)" "$(NF - 2)}' | sort | uniq -c
example of output:

Important Allow auto FW update of sets: SUOTA is set to YES for a new database & does not change its state
during translation.

15.2.4.2 Campus
Campus feature can be used now with xBS like it was before with other base stations.

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15.2.5 Infra

15.2.5.1 Filtering of OXE events sent to 8770

After management of objects like subscribers, phone book, CCD or a device changing of state (ie. forwarding)
MAO sends events to some subscribed processes, like the 8770. But some events are not useful, so this new
feature is done to not send useless events.

Configuration Procedure
"New attribute Event filter” in object “mgr->Event Routing Discriminator”.
The change of the attribute is taken into account dynamically.
The default value is “No” (false).

15.2.5.2 Software Orchestration Tool R2.2

New version of the S.O.T. installation tool bringing bug fixing & new features like virtual machines templates.
See “TC2456en” for features description & system documentation
“SOT_2.2_im_Manual_8AL90559USAD_1b_en.pdf”

15.2.5.3 Spectre/Meltdown security issues – Kernel patch (R12.3.1)

In 2017 and 2018, several vulnerabilities have been discovered, around the Intel processor, allowing attackers
to obtain data from kernel part, breaking the old separation between user and kernel rings.
The CVE board (Common Vulnerabilities and Exposure) introduces several identifiers, each of them
representing a vulnerability:
 CVE-2017-5715 – Spectre V2
 CVE-2017-5753 – Spectre V1
 CVE-2017-5754 – Meltdown

15.2.5.4 Support of Microsoft Hyper-V

Recommandations
- For better performance, it is recommended to keep core C-state (Power Management State) disabled
in bios. (Core C-state terminology may differ depending on the server)

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 - Generation 1 virtual machines to be used for OXE and OMS operating system installation, as
Generation 1 supports 32bit and 64-bit guest operating system.
- Hard disk controller type needs to be “IDE controller” for Hyper-V OXE and OMS virtual machine
installation, and not with “SCSI controller”.
- Use only SOT (Software Orchestration Tool) for installing Guest VM’s on Hyper-V.
- Legacy Network Adapter to be used for network–boot installation in Hyper-V.
- For the QoS (Quality of Service) configuration, select “Legacy Network Adapter” for OXEVM in Access
mode, and select “Network Adapter” for OMSVM in Trunk Mode.

15.2.5.5 Support of VMware encryption and VMware motion with OXE-V & Support of
VMware Release R6.7
The goal of the feature is to qualify the performance of OXE, OMS and OST64 in VMware 6.7 release with
normal and encryption storage policy.

15.2.6 Maintenance

15.2.6.1 “cryptcheck”: a new tool to check encryption data coherency

“cryptcheck” is a new tool that can be used to check encryption & sip coherency. It is now embedded in
infocollect 5.8

Example of output:
(699)xb006099> cryptcheck
cryptcheck command options
-h|H|? Display this usage
-a Check all
-l Check all links
-g all Check all gateways
-g # Check this gateway
-t # Check the gateway by its trunk number
-r Resume the check all (display only anomalies)
*** Version: 0.0.2 ***

(699)xb006099> cryptcheck -a
--------- System parameters (for native encryption) ----------------
* Other Param/Native Encryption Parameters - Enable Native Encryption - *
Native Encryption is 'activated'
* Other Param/native encryption Parameters - Authentification for SRTP - *
Authentification fo SRTP is 'Unauthenticated'
!!! ERROR - Incompatibility with activation of 'Native Encryption'
* Other Param/native encryption Parameters - Enable Mutual TLS Authentication - *
Mutual TLS Authentication is 'Disable'
* Other Param/SIP Parameters - SRTP offer answer mode - *
SRTP is 'not activated'
* Other Param/SIP Parameters - Enhanced codec negotiation - *
Enhanced codec negotiation is 'Network Type'

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--------------------------------------------------------------------

--------- Check SIP external gateways ------------------------------

=====================================================
| SIP EXTERNAL GATEWAY To_ICE #001 |
=====================================================
+
+ - Update Management -
+ SDP in 18x : False
+ incoming calls 100 REL : Not Requested
+ outbound calls 100 REL : Supported
+
+ Remote domain : sip-xxxxx.com
+ Use trunk group number : 995 (ABC-F)
+ Type Of Codec Negotiation : Default
+ Port number : 5260
+ Transport type : TCP
+ Media : RTP only

…
=====================================================
| SIP EXTERNAL GATEWAY WRG #005 |
=====================================================
+
+ - Update Management -
+ SDP in 18x : False
+ incoming calls 100 REL : Not Requested
+ outbound calls 100 REL : Supported
+
+ Remote domain : xx.xx.xx.xx
+ Use trunk group number : 994 (ISDN)
+ Type Of Codec Negotiation : SingleCodecG711
+ Port number : 5060
+ Transport type : UDP
+ Media : RTP only

!!! ERROR - Session timer method for the SIP Gw should be 'UPDATE'
--------------------------------------------------------------------

*** Version: 0.0.2 ***

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15.2.6.2 DNS tools “host”, “dig” & “nslookup” (R12.3.1)
Extract from “linux.die.net” …

Tool “dig”
dig (domain information groper) is a flexible tool for interrogating DNS name servers. It performs DNS
lookups and displays the answers that are returned from the name server(s) that were queried. Most DNS
administrators use dig to troubleshoot DNS problems because of its flexibility, ease of use and clarity of
output. Other lookup tools tend to have less functionality than dig …

Tool “host”
host is a simple utility for performing DNS lookups. It is normally used to convert names to IP addresses and
vice versa. When no arguments or options are given, host prints a short summary of its command line
arguments and options.

Tool “nslookup”
Nslookup is a program to query Internet domain name servers. Nslookup has two modes: interactive and
non-interactive. Interactive mode allows the user to query name servers for information about various hosts
and domains or to print a list of hosts in a domain. Non-interactive mode is used to print just the name and
requested information for a host or domain.

15.2.6.3 Syslog server for xBS

A syslog server is now embedded in the OXE for xBS debug purpose.
By default, is it not started
Management is done through “netadmin”
If the oxe is rebooted the server has to be started again

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Activation of local server:

Add a redirection to another syslog server:

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Configuration must be updated on twincpu …

15.2.6.4 New editor “nano” (R12.3.1)

“nano” can be used replacing “vi”. It is easier to manipulate. Check the internet for a more detailed
explanation.
Below is an example of the use of “nano”

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15.2.7 Noe & Sip sets

15.2.7.1 8008/8008CE/8008G 8018/8028s SIP phone on Internet through OTSBC

Consult document “Server_deployment_guide_for_remote_workers_8AL90345ENAAEd:08” for further
explanations & configuration.

Network architecture:

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15.2.7.2 8008CE
This is the 8008 set in sip mode without the possibility at boot time to switch in noe mode.

15.2.7.3 8008G
8008G is an IP Touch Set similar to 8018 Set, intended to replace 4018 NOE 2G IP phone and 8001 entry level
SIP devices. New Set 8008G has Gigabit Ethernet capability. No new type in management. Retro-compatible in
releases where 8008 was introduced.

15.2.8 OT
Compatibility with OT 2.5 (with OXE R12.3.1 Tech. Release)
R12.3 was tested with OTC PC Application 2.4.17.000

15.2.9 Security

15.2.9.1 Hashing of administrative OXE passwords in SHA-2/SHA-512 function (MD1)

This feature upgrades the existing hashing (MD5) algorithm into a stronger hashing (SHA512) algorithm to
store OXE user account passwords.
The scope of this upgrade is for OXE user accounts only. This feature is not applicable to SIP passwords,
SNMP passwords, set passwords and passwords other than admin.
The following accounts are upgraded to have strong hashing algorithm to protect the passwords through this
feature.
mtcl
adfexc
swinst
ppp
root
client
ccfexc

Migration to M4
To upgrade from any release to M4 delivery, any of the following procedures can be followed. Examples below
are taken from a migration M3 to M4

Case 1:
1. Backup the Linux database of installed M3 delivery (R12.2).
2. Install the M4 delivery (R12.3) on inactive partition.
3. After the partition switch, restore the Linux database of M3 (R12.2) on M4 (R12.3).
4. Manually change the OXE user account passwords in order to effect the changes in to the new hashing
algorithm (SHA512). Command to use is “passwd”.
Case 2:
1. Install the M4 delivery (R12.3) on inactive partition.
2. Perform Partition duplication (Linux data) from active partition.
3. After the partition switch, manually change the OXE user account passwords in order to effect the changes
in to the new hashing algorithm (SHA512). Command to use is “passwd”.

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15.2.9.2 NEAN (Native Encryption on ABC Network)
There is no interoperability support for this feature with current IP Touch Security solution

Until R12.2 (M3) release, SSM and MSM modules are used to encrypt the IP packets over the network in OXE.
Refer [6] and [8] for more details.
From R12.2 (M3) Native Encryption architecture was introduced to replace the external box based encryption
in stand-alone configuration. DTLS link is used to secure MG and IPP phones. Refer [1] and [2] for more
details.
This feature allows OXE to establish IPsec tunnel between two nodes using IPsec Manager (software
component inside OXE) in order to encrypt the link between them.

Until R12.2 (M3) release, Network encryption in OXE is supported through external boxes. An IPsec tunnel is
created between the boxes that protects OXE. For more details, refer doc [8]. From M4 release onwards, OXE
supports network encryption natively using IPsec, without the help of any other external boxes.

IPsec Manager
New software module is introduced inside OXE to establish the secure IP links (IPsec tunnel). IPsec Manager is
a pure Linux process that interacts with other OXE modules to get the configuration details. BT Link process
interacts with IPsec Manager and provides necessary inputs to enable IPsec manager to establish an IPsec
tunnel between two OXE nodes.

Encryption Icon on an IP Touch Phone

FSNE enabled IP Touch terminals display an icon with lock symbol (Encryption Icon) during conversation.
The encryption icon just indicates whether the IP Touch implements the encryption mechanism. It does not
indicate that the communication is encrypted end to end. For example, if the IP TOUCH is in 3 party
conference, the presence of encryption icon indicates that encryption exists between the IP TOUCH and the
MG where the conference circuit is located; it does not indicate that the phones in the conference are carrying
out encryption.

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Hence in case of conference/Intrusion, unlike the local scenario, if any unsecured IP set is involved over the
network, then the encryption icon may not be removed on all the involved secured IP sets.

Port Numbers
IPsec Manager use TCP port 2579 for communicating with BTlink process.
OpenSWAN pluto uses port number 500 for IKE/ISAKMP negotiation with its peer.

IP Link Encryption Parameter

The existing parameter Encryption under mgr > Inter-Nodes Links > Logical Links (ABC-F) > Hybrid Link
Access menu is used for this feature also to enable IP hybrid link encryption.

Direct RTP Parameter

“IP > IP Parameters > Direct RTP and IP > IP Parameters > Direct RTP for H323 terminals” must be set to
true.

Encryption Icon Parameter

“mgr > Alcatel 8&9 Series > Alcatel 8&9 classes of service > Phone COS > Display Encrypted Communication”
parameter allows to display on FSNE enabled IP Touch terminals, a specific conversation icon for encrypted
communications.

SRTP Authentication Parameter

The SRTP Authentication parameter under “mgr >System > Other system Param > Native Encryption”
Parameters should be same on all the involved nodes of the link call.

Incidents

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The following new incidents are introduced for this feature:
6100 … 6106

6100: CRYPTO_UPDATE_CONFIGIPSEC_FAILED
6101: CRYPTO_IPSEC_TCP_LINK_LOSS
6102: CRYPTO_IPSEC_CONNECTION_FAILED
6103: CRYPTO_IPSEC_CONNECTION_SUCCEEDED
6104: CRYPTO_UPDATE_CONFIGIPSEC_SUCCEEDED
6105: CST CRYPTO_REBOOT_OF_IPSEC_MGR
6106: CST CRYPTO_IPSEC_TUNNEL_UP_DOWND

Tools
The following tools that are used for existing network encryption can be used for this feature also.
- cryptview
In cryptview tool, the list of secured IP links is displayed.
- cryptview com
- cryptview all
- cryptview tab
To check the status of IPsec tunnels
- tunstatus
- ipsec service status

The list of configured ABCF links and their status whether IPsec tunnel is up or down between the configured
ABCF links are shown.
The IKE phase 1, IKE phase 2 and tunnel establishment related logs are stored in /var/log/openswan.log. A
maximum of 5 files are retained and files are rotated when it reaches 25 MB.

Restrictions
- Interoperability with IP touch security solution (Thales box encryption) in same node and also in
network nodes is not supported
- Even though the signaling link between two nodes is encrypted, the H323 session is not encrypted
which is the same behavior as in IP touch security solutions.
- Calls are established in clear mode for IPv6 devices.
- Calls are established in clear mode with IPDECT (Philips/NEC), IP-xBS terminals, SIP extensions,
voicemail, OT applications.
- For seamless set movement between two nodes, the UDP base port must be configured with same
value on both the nodes under the path “mgr->IP->Descend Hierarchy->TSC/IP Parameters
->Review/Modify-> UDP Ports.”
- Change in CA/CS certificate in a node require re-establishment of IPsec tunnels with its peers. IPsec
tunnels in OXE are governed by “Dead Peer Detection (DPD)” mechanism (Keepalive) which detects
the dead peer automatically based on the timeout values (dpdelay=15s, dpdtimeout=60s,
keyingtries=3 times). In OXE based on the default DPD timeout values, it could take up to a maximum
of 10 minutes (approximately) to clean up the existing tunnel with a dead peer. In some cases (IP
address/certificate change, bascul), it may be required to have a quicker turnaround time for clearing

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 up the tunnels. For such cases, the “tunreset” tool can be used in the peers to reset the tunnel and re-
establish a new one.

15.2.9.3 Native Encryption - Scalability up to 15k (External E-gateway)

To achieve scalability to 15K users in OXE, the encryption Gateway (EGW) is managed in a separate VM
(virtual machine) as External EGW.
The dedicated DL is established between CS and external EGW. This DL is used for UAUDP connection with
EGW and monitor the alive status of EGW. The call server goes for reboot if the connection of external EGW
losses as in the case of Internal EGW.
Endpoint Connection, Node Migration, Media Communications are same as the existing Internal EGW. The only
difference is a dedicated VM is used for EGW.
In case of PCS configuration, Main CS is configured with external EGW to handle up to 15k users and PCS is
configured with internal EGW to handle limited number of users.
To handle large number of users in PCS, External EGW is required. External EGW IP Address for PCS is
configured using parameter “EGW IP Address" of “PCS Addresses” menu in OXE(main).

Restrictions
Feature shall only be available in virtualized system, and then with both CS and EEGW configured behind same
virtual switch. This is applicable for PCS with EEGW also.

IP Ports
Default Listening port for DTLS clients (Both DTLS supported sets & Couplers) is 32643.
This value changes accordingly with Base port configuration in “mgr”.

Installation of External Encryption Gateway

External EGW is installed and configured in OST (OXE Signaling Translator) as a separate virtual machine to
support 15K FSNE users for a CS. In order to ensure security, both CS and External EGW should be configured
in same network. This virtual machine is capable of functioning as either OST64/EGW depending on the user
requirement. For installation procedure refer to system documentation. This gateway has to be installed with
S.O.T. release 2.1 minimum.

15.2.9.4 Native encryption with IPDSP (MD1 feature)

IPDSP softphone is now compatible with Full Software Native Encryption. Minimal version is 11.2.0 (check
updates on the Business Portal).

Management to do (users):
Set Type + IPTouch 8068s
Native Encryption + Enable

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Tsc IP User: IP-Softphone Emulation + YES

2 locks are seen when the set is encrypted & another one during an encrypted conversation

See chap. 18.1.1.5 for restrictions

15.2.9.5 SIP trunk TLS 1.2

The TLS 1.2 feature is embedded in the SipMotor OXE process, SIP TLS encryption is now available without
the help of SSM (in Full Software Native Encryption solution)

15.2.10 SIP

15.2.10.1 SIP Trunk TLS for installed base with Thales

The objective of this feature is to support TLS 1.2 and certificates of 4096 bits for SIP Trunk natively while
allowing other devices to work with existing Thales solution.
This feature aims to provide SIP-TLS signaling without the use of IP Touch Security Module

Existing Behavior

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OXE with Thales SIP-TLS

At present in OXE, secure SIP Trunk communications with carrier are done by establishing TLS with the use of
SSM Box through the encrypted port 5061. Currently, the SSM Box does not support TLS version 1.2 and
certificates of 4096 bits

Enhancement
 OXE with Native SIP-TLS
From M4, OXE supports encryption natively without using Thales Modules. For SIP Trunk, TLS is addressed
with feature “Native SIP-TLS for SIP trunk” (Refer [1]). The TLS version 1.2 with certificates of 4096 bits is
also supported with this feature. SIP Motor is in charge of establishing TLS link with Carrier.

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  Native Encryption of SIP Trunk TLS for Installed Base with Thales
This feature enables the Native SIP TLS capability in Thales based architecture.
It provides the facility to secure the SIP trunk by using Thales Module or by Native SIP TLS.
It also allows existing customers with THALES based encryption architecture, to use their SIP trunk to native
SIP TLS [1]. Only the SIP TLS is done natively in OXE while other endpoints such as Terminals/Couplers
continue to be encrypted with the existing Thales module.
The TLS establishment generally occurs through the default encrypted port 5061. However, when Native SIP
TLS is enabled in a Thales encrypted configuration, OXE uses 5261 port and the TLS establishment occurs
through the port 5261.
A new system option “Use Native SIP TLS” is introduced to select Native SIP TLS. When it is enabled, TLS
signaling established directly from OXE (SIP Motor) with carrier by bypassing the SSM box.

Important Note: It is mandatory to configure the OXE destination port as 5261(instead of 5061) in the remote SIP
entity side (example: as per the figure below, the SBC carrier configuration define OXE port as 5261)

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The existing license for “SIP TLS with Thales” feature is applicable.

New System Parameter

A new System Parameter “Use Native SIP TLS” has been introduced to differentiate the mode for establishing
SIP-TLS in Thales Based environment.

Note: For a FSNE enabled node, this Use Native SIP TLS cannot be set to TRUE

Parameter Path: mgr -> System -> D/H -> Other System Parameters -> D/H -> SIP Parameters

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Netadmin and Certificate exchange
The process of creating a CA, Certificates for OXE is done inside Netadmin for PKI & CTL Management:
Following steps are to be done

Certificate Creation:
In the command netadmin –m (login as root user)
Option 11 -> Security
Option 11 -> PKI Management
Option 1 -> Certificate
Option 1 -> Create/Modify CS Certificate
Option 1 -> Internal Certificate (Auto Generated)
Create the certificate
CA Certificate is generated.
Certificate Import in Truststore
The generated CA Certificate must be imported to truststore

15.2.10.2 SIP trunk - filtering of the OXE calling name (R12.3.1)

The Calling name and number is provided in INVITE message based on the details available in OXE. The below
tables narrate the calling name.

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Calling name When Display name is available When Display name is not available
Basic call From and PAI headers with Display name From and PAI headers with Trunk group
received in setup name if Trunk group name is managed
otherwise with constant string “SIP”
Transit case From and PAI headers with Display name From and PAI headers with Trunk group
received in setup name if Trunk group name is managed
otherwise with constant string “SIP”
Secret call From and PAI headers with Display name From and PAI headers with anonymous
received in setup

The “From and PAI” Display name is never empty and currently there is no control to restrict the Display
name.
The calling number is provided in canonical or not based on the OXE configuration and type of calls.

Enhancement
The requirement is to control the calling name and connected name in SIP messages based on system
options.
With respect to the European GDPR law, it must be possible to filter in OXE, the Calling name and Connected
name transmitted on SIP trunk calls. This ensures that the username of OXE extensions are revealed to the
outside world, or not, depending on the configuration
Feature is not available for SEPLOS.

Thanks to a new option “Send user name in SIP” in External gateway object, the calling and connected name
sent on the SIP trunk during calling or answering a call, follow new rules. It can be configured differently
depending on the expected behavior of each External Gateway. There is no more side effect on main SIP
gateway used for internal calls.

Configuration
The new MAO field “Send user name in SIP” in SIP->External gateways object handles how the user name
part of SIP fields “From” and “PAI” in SIP messages are built.
It can have the following values:
Send user name if available else Trunk Group name
Send user name if available else user number (default value)
Send user name if available else empty
Send Trunk Group name always
Send user number always
Send empty always

The ‘old’ existing system option value of “FROM display name” in:
System->Other System Param->SIP Parameters object, (existing since m1.403)
must be used as initial value of the new field “Send user name in SIP” in existing SIP->External gateways
objects.
The old system option “FROM display name” in System->Other System Param->SIP Parameters object
disappears.

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15.2.11 Terminals

15.2.11.1 Superwideband/ OPUS codec

Existing Parameter Modified for OPUS Super Wideband Support
For OPUS Super Wideband Support, the existing parameters “G722 allowed in Intra-domain” and “G722
allowed in Extra-domain” have been modified.

The modified parameters “G722/OPUS allowed in Intra-domain” and “G722/OPUS allowed in Extra-domain”
are available in the following path:
mgr-> IP -> Descend hierarchy -> IP Domain - >R/M ->All Instances

Figure 10: mgr display of modified parameters for OPUS Super Wideband Support

G722/OPUS allowed in Intra-domain

The modified parameter “G722/OPUS allowed in Intra-domain” is available in the following path mgr-> IP ->
Descend hierarchy -> IP Domain - >R/M ->All Instances

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 Figure 11: English text for G722/OPUS allowed in Intra-domain

G722/OPUS allowed in Extra-domain

The modified parameter “G722/OPUS allowed in Extra-domain” is available in the following path:
mgr-> IP -> Descend hierarchy -> IP Domain - >R/M ->All Instances

Figure 12: English text for G722/OPUS allowed in Extra-domain

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OPUS codec choice
When the Direct RTP is possible for a local call between two IPTouchs, the OXE switching selects the OPUS
codec if the following conditions are met.

For intra-domain call:

 “G722/OPUS algorithm allowed in Intra-domain attribute of the corresponding domain is equal to

“YES”
 Both IPTouchs support OPUS (SWB) codec (*)

For extra-domain call:

 “G722/OPUS algorithm allowed in Extra-domain attribute of the corresponding domain is equal to
“YES”
 Both IPTouchs support OPUS (SWB) codec (*)

(*) The “OPUS allowed” attribute of the corresponding IPTouch is equal to “YES”
The “OPUS allowed” attribute is updated by the IPTouch at initialization time. This attribute is not displayed
by mgr.

Order of priority between OPUS, G722 and G711 codecs

Codec order selection:
OPUS codec is selected if the corresponding conditions are met,
Else, G722 codec is selected if the corresponding conditions are met,
Else, G711 is selected (if “WITHOUT COMPRESSION” is possible).

The selected Codec is sent to IPTouch through START_RTP message.

 Commands to check on the terminal:

(601)xb006001> ssh -2 -l admin 135.117.64.135
Warning: Permanently added '135.117.64.135' (RSA) to the list of known hosts.
[email protected]'s password:

BusyBox v1.19.4 (2019-06-03 22:06:17 CEST) built-in shell (ash)

Enter 'help' for a list of built-in commands.
$
$ codec 0
#codec#
compress OPUS
vad off
band narrow
framing 20 ms
pktprd 20 ms
codec OK
$

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 16 OXE COMPONENTS
Following is the list of all components with their corresponding version.

It is also possible to consult the “read.me” file included in every static & dynamic patch to find this kind of
information. Do a text search with the binary name requested. One read.me file contains all the precedent
patches.
For instance:
 For the dynamic patch: read.me file of patch “.M” will contain all data from patch “.A” to “.M”. No
information related to static patches.
 For the static patch: read.me file of patch “.24” will contain all data from patch “.1” to “.24”

Below is the content of M4.501 deliveries

Component Version of M4.501.10.f Version of M4.501.12.A Version of M4.501.13 Version of M4.501.14

Name
r_linux r_linux26_153.000 r_linux26_153.000 r_linux26_153.000 r_linux26_153.000
r_linux_patch r_linux26_153.004 r_linux26_153.006 r_linux26_153.010 r_linux26_153.013
r_glibc-4400 r_glibc-4400_001.007 r_glibc-4400_001.007 r_glibc-4400_001.007 r_glibc-4400_001.007
r_ramdisk26_patch_153.000 r_ramdisk26_patch_153. r_ramdisk26_patch_15 r_ramdisk26_patch_153.00
r_ramdisk26
.002 000.004 3.000.004 0.004
r_lnxswinst r_lnxswinst_3.43.0 r_lnxswinst_3.46.0 r_lnxswinst_3.48.0 r_lnxswinst_3.50.0
Rainbowagent 4.2.4 4.2.4 4.2.6 4.2.6
r_firmware_CPU8 r_firmware_CPU8_2.0 r_firmware_CPU8_2.0 r_firmware_CPU8_2.0 r_firmware_CPU8_2.0
r_bios_cs2_ami_patch_3 r_bios_cs2_ami_patch_3 r_bios_cs2_ami_patch_ r_bios_cs2_ami_patch_
r_bios_cs2
EU24009AAAD_12.0 EU24009AAAD_12.0 3EU24009AAAD_12.0 3EU24009AAAD_12.0
r_egw r_egw_2.15 r_egw_2.15 r_egw_2.15 r_egw_2.15
r_c1nvz32 r_c1nvz32_3.13 r_c1nvz32_3.13 r_c1nvz32_3.13 r_c1nvz32_3.13
r_pcinstall Removed Removed Removed Removed
r_nddi2 r_nddi2_2.25 r_nddi2_2.25 r_nddi2_2.25 r_nddi2_2.25
r_tones r_tones_2.19 r_tones_2.19 r_tones_2.19 r_tones_2.19
r_intof r_intof_1.25 r_intof_1.25 r_intof_1.25 r_intof_1.25
r_ioip r_ioip_4.19 r_ioip_4.19 r_ioip_4.19 r_ioip_4.19
r_intip r_intip_16.25 r_intip_16.25 r_intip_16.25 r_intip_16.25
r_mg_appli r_mg_appli_46.29 r_mg_appli_46.29 r_mg_appli_46.29 r_mg_appli_46.29
r_ngp3 r_ngp3_10.05 r_ngp3_10.06 r_ngp3_10.07 r_ngp3_10.07
r_oms r_oms_9.06 r_oms_9.06 r_oms_9.06 r_oms_9.06
r_ost r_ost_5.18 r_ost_5.18 r_ost_5.20 r_ost_5.20

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 r_noeip_4.33.81 (A r_noeip_4.33.81 (A r_noeip_4.33.81 (A r_noeip_4.33.81 (A
(4018) , Z (4008) (4018) , Z (4008) (4018) , Z (4008) (4018) , Z (4008)
binaries)/ binaries)/ binaries)/ binaries)/
r_noeip
r_noeip_4.33.40 (B r_noeip_4.33.40 (B r_noeip_4.33.40 (B r_noeip_4.33.40 (B
(4028), C (4038), D (4028), C (4038), D (4028), C (4038), D (4028), C (4038), D
(4068) binaries) (4068) binaries) (4068) binaries) (4068) binaries)
ssm- V4 r_sm_3.3.05 r_sm_3.3.05 r_sm_3.3.05 r_sm_3.3.05
ssm- V5 r_sm_3.6.03 r_sm_3.6.03 r_sm_3.6.03 r_sm_3.6.03
ssm- V5m r_sm_4.1.03 r_sm_4.1.03 r_sm_4.1.03 r_sm_4.1.03
r_noeipg r_noeipg_4.34.21 r_noeipg_4.34.21 r_noeipg_4.34.21 r_noeipg_4.34.21
r_noesip r_noesip_2.12.40 r_noesip_2.12.40 r_noesip_2.12.40 r_noesip_2.12.40
r_noeuax9 r_noeuax9_3.81.80 r_noeuax9_3.81.80 r_noeuax9_3.81.80 r_noeuax9_3.81.80
r_noe3guax9 r_noe3guax9_4.11.32 r_noe3guax9_4.11.32 r_noe3guax9_4.11.32 r_noe3guax9_4.11.32
r_noe8082 r_noe8082_4.51.03 r_noe8082_4.51.03 r_noe8082_4.51.03 r_noe8082_4.51.03
r_noe3gip r_noe3gip_4.53.21 r_noe3gip_4.53.22 r_noe3gip_4.53.22 r_noe3gip_4.53.22
r_noe3gsip r_noe3gsip_3.00.50 r_noe3gsip_3.00.50 r_noe3gsip_3.00.50 r_noe3gsip_3.00.50
r_noemipt8_r100 r_noemipt8_r100_6.0.8 r_noemipt8_r100_6.1.2 r_noemipt8_r100_6.1.2 r_noemipt8_r100_6.1.2
r_noemipt_r2 r_noemipt_r2_109.025 r_noemipt_r2_109.025 r_noemipt_r2_109.025 r_noemipt_r2_109.025
r_noemipt_r3 r_noemipt_r3_120.028 r_noemipt_r3_120.028 r_noemipt_r3_120.028 r_noemipt_r3_120.028
r_IPxBS r_IPxBS_0064.0016 r_IPxBS_0065.0006 r_IPxBS_0065.0008 r_IPxBS_0065.0008
r_noe8008 r_noe80x8S_5.45.05 r_noe80x8S_5.45.17 r_noe80x8S_5.45.17 r_noe80x8S_5.45.20
r_noe8018 r_noe80x8S_5.45.05 r_noe80x8S_5.45.17 r_noe80x8S_5.45.17 r_noe80x8S_5.45.20
r_noe80x8S r_noe80x8S_5.45.05 r_noe80x8S_5.45.17 r_noe80x8S_5.45.17 r_noe80x8S_5.45.20
r_wbmappli r_wbmappli_1202.1810 r_wbmappli_1202.1810 r_wbmappli_1202.1810 r_wbmappli_1202.1810
r_noe8088 r_noe8088_5.05.21 r_noe8088_5.05.21 r_noe8088_5.05.21 r_noe8088_5.05.43
r_sip800 r_sip8008_1.51.03 r_sip8008_1.51.03 r_sip8008_1.51.03 r_sip8008_1.51.03
r_sip8018 r_sip8018_1.51.03 r_sip8018_1.51.03 r_sip8018_1.51.03 r_sip8018_1.51.03
r_sip80x8S r_sip80x8S_1.51.03 r_sip80x8S_1.51.03 r_sip80x8S_1.51.03 r_sip80x8S_1.51.03
r_ibs_appli_ng r_ibs_appli_ng_53.02 r_ibs_appli_ng_53.02 r_ibs_appli_ng_53.02 r_ibs_appli_ng_53.02
r_dect8212 r_dect8212_0013.0002 r_dect8212_0013.0002 r_dect8212_0013.0002 r_dect8212_0013.0002
r_dect8232_4583.000
r_dect8232 r_dect8232_4483.0004 r_dect8232_4483.0004 r_dect8232_4583.0003
3
r_dect8242_6582.000
r_dect8242 r_dect8242_6482.0004 r_dect8242_6482.0004 r_dect8242_6582.0002
2
r_dect8262_5981.000 r_dect8262_5981.000
r_dect8262 r_dect8262_5881.0004 r_dect8262_5881.0004
2 3
r_dect8262EX_7881.000 r_dect8262EX_7881.00 r_dect8262EX_7881.00
r_dect8262EX_7881.0004
r_dect8262_EX 4 04 04

Other product Version

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 DAP firmware for 4080 Access Point: 4910b630.dwl
IPDECT R170 DAP firmware for 8340 Access Point: 4920b630.dwl
DAP loader package: 4992030a.dwl
DAP controller versions: 6.21.0299
8770 4.1.10.00

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17 COUNTRIES IN WHICH RELEASE 12.3.1 IS TECHNICALLY RELEASED
OmniPCX Enterprise Release 12.3.1 concerns the countries mentioned in the table below.

The availability of IP Touch Security Solution for these countries is mentioned in the Logistic and Customs
product information document, which is available on Business Portal, in the right column "Related documents".
In this document, specify the market and the product line, then click on "Update item list" button: the columns
specific to IP Touch Security solution have a red header (columns from "Main origin" to "CCATS").

Country Installation OmniPCX Enterprise R12.3

Market System Software to be used

Installation
Market ISO Country code
Market Country name initial to be Bdd
Code Reminder
used

1 Afganistan AF
2 ÅLAND ISLANDS AX
3 BU Albania pl PL AL
4 GM Algeria dz DZ DZ
5 American Samoa AS
6 Andora AD
7 GY Angola pt PT AO
8 Anguilla AI
9 Antartica AQ
10 Antigua and Barbuda AG
11 KF Argentina ar AR AR
12 Armenia ro RO AM
13 Aruba AW
14 KN Australia as AS AU
15 CF Austria au AU AT
16 DE Azerbaijan ru SU AZ
17 Bahamas BS
18 FL Bahrain bh BH BH
19 EH Bangladesh bd BD BD
20 Barbados BB
21 AS Belgium be BE BE
22 AT BELGACOM BELGIUM be BE BE
23 Belize BZ
24 GB Benin ci X1 BJ
25 Bermuda BM

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 26 Bhutan BT
27 DG Bielorussia ru SU SU
28 JZ Bolivia ln LN BO
29 DX Bosnia and Herzegovia yu YU BA
30 Bostwana BW
31 Bouvet Island BV
32 KG Brazil br BR BR
Brithish Indian Ocean
33 IO
Territory
34 Brunei Darussalam BN
35 BV Bulgaria bg BG BG
36 GA Burkina Faso ci X1 BF
37 GZ Burundi ke X1 BI
38 EN Cambodia kh KH KH
39 GW Cameroon x1 X2 CM
40 JD Canada us US CA
41 Cape Verde CV
42 Cayman Islands KY
43 HA Central African Republic x1 X1 CF
44 GR Chad x1 X1 TD
45 KH Chile cl CL CL
46 DZ China (PRC) cn CN CN
47 Christmas Island CX
48 Cocos Island CC
49 KJ Colombia co CO CO
50 GT Comoros fr FR KM
51 GU Comores Rep Isl. fr FR
52 HB Congo x1 X1 CG
CONGO, THE Dem REP OF
53 HB x1 X1 CD
THE
54 Cook Islands CK
55 JJ Costa Rica cr CR CR
56 GX Cote D'ivoire ci CI CI
57 DH Croatia hr HR HR
58 JK Cuba ln LN CU
59 CW Cyprus cy CY CY
60 BZ Czech Republic cz CZ CZ
61 AR Deutsch Telecom ge GE DE
62 AV Denmark de DE DK
63 GV Djibouti x1 X1 DJ
64 Dominica DM
65 JV Dominican Republic ln LN DO

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 66 East Timor or TIMOR-LESTE TP
67 KK Ecuador ec EC EC
68 FD Egypt eg EG EG
69 JL El Salvador se SE SV
70 Equatorial Guinea GQ
71 Eritrea ER
72 DJ Estonia ee EE EE
73 HC Ethiopia et ET ET
74 Falkland Islands FK
75 Faroe Islands FO
76 Fiji FJ
77 CJ Finland fi FI FI
78 AA France fr FR FR
79 AK France fr FR FR
80 ze France Telecom fr FR FR
81 French Guiana fr GF
82 LA French Polynesia pf PF PF
83 French Southern Territories fr FR TF
84 HD Gabon x1 X2 GA
85 GC Gambia sn X1 GM
86 Georgia ru SU GE
87 AP Germany ge GE DE
88 GD Ghana ci X1 GH
89 Gibraltar GI
90 BB Greece gr GR GR
91 Greenland GL
92 Grenada GD
93 KV Guadeloupe fr FR GP
94 Guam GU
95 JM Guatemala ln LN GT
96 GE Guinea x1 X1 GN
97 Guinea Bissau GW
98 KW Guyana fr FR GY
99 JN Haiti ln LN HT
100 Heard Islands and Mcdonald HM
101 JP Honduras ln LN HN
102 ED Hong Kong hk HK HK
103 BW Hungary hu HU HU
104 CX Iceland de DE IS
105 EY India in IN IN
106 EM Indonesia ii ID ID
107 FS Iran ir IR IR

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 108 Iraq IQ
109 BD Ireland ie IE IE
110 FT Israel il IL IL
111 BF Italy it IT IT
112 BG Italia Telecom it IT IT
113 JR Jamaica ln LN JM
114 EE Japan jp JP JP
115 FU Jordan x1 X1 JO
116 DL Kazakhstan ru SU KZ
117 HF Kenya ke KE KE
118 Kiribati KI
119 Korea DPR KP
120 FH Kuwait kw KW KW
121 Kyrgystan ru SU KG
122 EP Laos la LA LA
123 XE Latin America ln LN
124 DN Latvia lv LV LV
125 FJ Lebanon lb LB LB
126 Lesotho LS
127 Liberia LR
128 FE Libyan Arab Jamahiriya x1 X1 LY
129 Liechtenstein LI
130 DP Lithuania lt LT LT
131 BK Luxembourg lx LX LU
132 Macau MO
133 HG Madagascar fr FR MG
MACEDONIA, THE FORMER
134 DW pl PL
YUGOSLAV REPUBLIC OF MK
135 HH Malawi za X1 MW
136 ET Malaysia my MY MY
137 FA Maldives mv MV MV
138 GH Mali sn X1 ML
139 CZ Malta mt MT MT
140 Marshall Islands MH
141 KX Martinique fr FR MQ
142 GJ Mauritania sn X1 MR
143 HK Mauritius fr FR MU
144 KY Mayotte fr FR YT
145 JQ Mexico mx MX MX
146 Micronesia FM
147 DQ Moldavia pl PL MD
148 Monaco fr FR MC

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 149 Mongolia MN
150 Montserrat MS
151 GP Morocco ma MA MA
152 HL Mozambique pt PT MZ
153 EJ Myanmar mm MM MM
154 Nambia NA
155 Nauru NR
156 EV Nepal np NP NP
157 BL Netherlands nl NL NL
158 BN Netherlands KPN nl NL NL
159 Netherland Antilles AN
160 KZ New Caledonia fr FR NC
161 KS New Zealand nz NZ NZ
162 JS Nicaragua ln LN NI
163 GK Niger x1 NG NE
164 HW Nigeria ng NG NG
165 Niue NU
166 Norfolk Island NF
167 Northern Mariana MP
168 CM Norway no NO NO
169 FV Oman om OM OM
170 FB Pakistan pk PK PK
171 Palau PW
172 PALESTINIAN TER, OCC PS
173 JT Panama ln LN PA
174 Papua New Guinea PG
175 KA Paraguay ar AR PY
176 KL Peru pe PE PE
177 EG Philippines ph PH PH
178 Pitcairn PN
179 BX Poland pl PL PL
180 BQ Portugal pt PT PT
181 Puerto Rico PR
182 FW Qatar qa QA QA
183 LB Reunion fr FR RE
184 BY Romania ro RO RO
185 CC Russia ru SU RU
186 HP Rwanda ke X1 RW
187 Saint Helena SH
188 Saint Kitts and Nevis KN
189 Saint Lucia LC
190 LH Saint Martin (Guadeloupe) fr FR

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 191 LC Saint Pierre and Miquelon fr FR PM
Saint Vincent and the
192 VC
Grenadines
193 Samoa WS
194 San Marino SM
195 Sao Tome and Principe ST
196 FK Saudi Arabia sa SA SA
197 HJ Senegal sn SN SN
198 CB SERBIA AND MONTENEGRO yu YU CS
199 HY Seychelles fr FR SC
200 Sierra Leone SL
201 EQ Singapore sg SG SG
202 DS Slovakia sl SL SK
203 DY Slovenia si SI SI
204 Solomon Islands SB
205 Somalia SO
206 HZ South Africa za ZA ZA
207 EB South Korea kr KR KR
208 South Georgia GS
209 AX Spain es SP ES
210 EW Sri Lanka lk LK LK
211 FF Sudan x1 X1 SD
212 Suriname SR
213 Svalbard and Jan Mayen SJ
214 Swaziland SZ
215 CQ Sweden sv SV SE
216 CS Switzerland ch CH CH
217 FX Syrian Arab Republic sy SY SY
218 EC Taiwan tw TW TW
219 Tajikistan ru SU TJ
220 HR Tanzania ke X1 TZ
221 ER Thailand th TH TH
222 Timore TL
223 GS Togo ci CI TG
224 Tokelau TK
225 Tonga TO
226 Trinidad and Tobago TT
227 GQ Tunisia tn TN TN
228 DC Turkey tr TR TR
229 Turkmennistan ru SU TM
230 Turks and Caicos Islands TC
231 TUVALU TV

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 232 HN Uganda ke X1 UG
233 DV Ukraine ru SU UA
234 FM United Arab Emirates ae AE AE
235 BS United Kingdom uk UK GB
236 JD United States of America us US US
237 United States Minor UM
238 KC Uruguay uy UY UY
239 DR Uzbekistan ru SU UZ
240 Vanuatu VU
241 Vatican VA
242 KM Venezuela ve VE VE
243 ES Viet Nam vn VN VN
244 VIRGIN ISLANDS, BRITISH VG
245 VIRGIN ISLANDS, U.S. VI
246 LE Wallis and Futuna Islands fr FR WF
247 Western Sahara EH
248 FY Yemen x1 X1 YE
249 Zaire CD
250 Zambia za ZA ZM
251 HT Zimbabwe zb ZB ZW
252
253 export x1
254 export franco x2
255 x3
256 x4
257 x5
258 CG Telecom Austria au AU AT

18 REMARKS, RESTRICTIONS, TIPS …

Some old information was removed. Consult document from release 11.2 if needed.

18.1 ABC-F IP TRUNK GROUP

When creating the ABC-F IP trunk group, the Homogeneous network for direct RTP parameter must be
set to Yes if each node of sub-network located behind the ABC-F IP trunk group is in R9.0 or higher. If one of
the nodes of remote sub-network is in version less than R9.0, the parameter must be set to No.
If the sub-network, located behind the ABC-F IP trunk group, has a QSIG trunk group, the Homogeneous
network for direct RTP parameter must be set to No.
It is not possible to have both on a same node a ABC-F (IP or not) trunk group and a DPNSS trunk group.

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 The ongoing communications on an ABC-F IP trunk group are not maintained in case of Call Server switch-
over. This limitation is removed as of Release 9.1.
There is no encryption of the voice and signaling flows between two sub-networks linked by an ABC-F IP trunk
group.
This trunk group doesn't support the transparent fax/modem and cannot be distributed.
Only one ABC-F IP trunk group between two OmniPCX Enterprises. No mixity ABC-F TDM / ABC-F IP between
two sub-networks.

18.2 APPLICATIONS
18.2.1 AAS (Audio Station)

Warning On secured sites (by ssh) the copy of the guides is not working anymore from OXE R12.0 Use a manual
copy by using an ssh client program.

18.2.2 External Voice Mail

As of Release 10.0, the new parameter Subscription on registration in mgr-> Application ->External Voice Mail
object is added.
It must be set to False (Default value) when using external application such as UC R6, ACS, AVST, …
In case of OXE set using Local Storage Mail box (on OpenTouch Solution), this parameter must be set to True
to allow notification on the OXE set when he receives a new voice message. When OXE receives the "Register"
from Local Storage Voice Mail, a "Subscribe" is sent for the user to receive notifications.

18.2.3 LDAPs & ABC netw

In case of heterogeneous network (if all the nodes in the network are not in M4):
Do NOT activate of LDAPS or LDAP over TLS or eventually forbid the broadcast of “LDAP Phone Books” and do
not perform any audit. This new management can be done once the whole network is in M4

18.3 BOARDS
 Case of GD/OMS new board or installation: it may take several reboots of the boards to load all the
voice guides into that board. Once they are all & completely loaded that process will not start again.
Check the incidents to know how many guides are loaded & if it the download is finished.
Example of messages thrown during the 1rst startup:
02/10/18 17:42:02 001010M|004/27/-/---|=4:0260=Beginning of downloading
/DHS3ext/vgadpcm/flash/std/vgadpcm.FR1
02/10/18 17:43:18 001010M|004/27/-/---|=5:0261=End of downloading
/DHS3ext/vgadpcm/flash/std/vgadpcm.FR1
02/10/18 17:43:19 001010M|004/27/-/---|=4:0260=Beginning of downloading
/DHS3ext/vgadpcm/flash/std/vgadpcm.IT1
02/10/18 17:44:59 001010M|004/27/-/---|=5:0261=End of downloading
/DHS3ext/vgadpcm/flash/std/vgadpcm.IT1
 MIX board.

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This board is not supported in a Rack 3U in central area.
 INTOF2 board.
The mixing of various generation boards is allowed in a same rack but:
- the couplers in relation to the link must be of the same type
- the type of INTOF must be of the same type if the link is doubled or tripled
the INTOFS and INTOF2S are not compatible between them. If changing from INTOFS to INTOF2S, you
should also change the INTOFS which is faced to this board. No consistency check is possible with the
management because each board is part of a different node. Nevertheless, an anomaly will be sent by the
INTOFS2 if the remote coupler is not the same.
 DPT1-2 board.
NPRAE and DPT1-2 boards cannot be used together on the same PCX.

18.4 CCS
R12.3 & R12.3.1 need CCS version 10.10.93.01 – otherwise CCS will not connect to OXE R12.3!!

18.5 CLIP
See previous document for more info about CLIP on Z32 feature.

18.6 Cloud Connect

Remote management capabilities via Cloud Connect (on FleetDashboard)
Fleetdashboard will offer the possibility to have an embedded terminal that can be used for maintenance or
management (“mgr”) usage. Feature to be released later.

18.7 COMMUNICATION SERVERS

18.7.1 Call Server CPU
 Direct connectivity of the Ethernet port of the CS-2/3 to a port of a switch is mandatory.
 Only auto-negotiation mode is supported on the CS-2 board => to be able to operate in Full-duplex,
the port of the switch used for the connection must be configured in auto-negotiation. Otherwise, if
the port of the switch is forced to full-duplex, the CS-2 will be unable to detect the full-duplex
capability of the switch port and will operate in half-duplex. Rule: the port of the switch must be in
auto-negotiation or forced to half-duplex.
 Protection against high broadcast traffic: available on CPU-CS (an incident is emitted) but it is not
manageable.
 As of Release 9.0, CS-2 boards offer Ethernet redundancy with load balancing.
 Hard drive
In a standard installation, the following message is displayed. It states that any hard disk
larger than 80 GB will not be used to its real capacity.

Alcatel-Lucent e-Mediate Linux installation

+-------------------+ Disk size +--------------------+
| |
| |

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 | Disk too big : use optimized up to 80000MB only. |
| +-----+ +----+ |
| | Yes | | No | |
| +-----+ +----+ |
| |
+----------------------------------------------------+

The installation continues automatically after a timeout.

Note: this is a case with PC Installer use (product no more maintained)

CS-3 precaution to extract the board ONLY once the POWER LED on the CPU is RED.
- power OFF the CPU by action on the button on the stiffener.
- Wait for the POWER LED to be RED
- Extract the board
CPU8 precaution to extract the board is to wait 10sec max. after cpu led goes to off.
- Shutdown -h now
- Wait for the message “Press any key to reboot” to be displayed on console
- set OFF the Switch ON/OFF located on the front of the board
- Wait for 10 seconds before extracting the board

In case the board is blocked (no boot, no display on v24 terminal) it is possible to reset the CMOS memory:
move the jumper near the battery to opposite position & move it back (1 sec. is enough to reset the cmos).
Time & date must be set again (tool “swinst”): this information is always lost in case of cmos reset.
Doing a cmos reset by short-circuiting the battery is safe.

Hard disk (CS/CPU7&8) recommendations: only the hard disks provided by Alcatel-Lucent are
compliant; manipulation of the hard disks (exchange of the hard disks etc.) is not recommended because of
the sensitivity of the hard disks; use preferably the second partition for software upgrades (limited:
from 12.0 to 12.0 & above).

18.7.2 G.A.S. (Generic Appliance Server)

To reboot the whole server, it is mandatory to stop FIRST the OXE (“shutdown -h now”) and then stop or
restart the server through Suse.

If the server is not ordered through ALE, check the compatibilities (cross comp. document, Suse & KVM
compatibilities in Suse web site).

A Raid server can be used if correct management is performed at bios level.

!! soft RAID does not work! Only hardware RAID is supported

18.7.3 UPS
An UPS is strongly recommended to secure the system against abnormal stops because of power failure.
The UPS is used to make up for the short cuts of the power supply. If the UPS arrives at the end of the
battery, it tries to notify the Call Server / CPU to which its USB cable is connected. In the event of a long time
of power supply cut, it is necessary to stop the Call Server with the shutdown command.

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Note GAS does not support feature of shutdown through USB connection from those UPS models. This is planned
in a further release

18.7.4 Blade Center & older CPUs

 Blade Servers are no more compatible as well as other CPUs mentioned in this document
 ACTIS behavior
o Blade: Actis will let people decide what kind of server will be used to migrate to R12.0:
Appliance Server or Virtualization.
o CPU5/6/7s1: Actis will propose a CPU7s2 or CPU8
o CS-1: Actis will propose CS-2 or CS-3 or Appliance Server/GAS depending of the traffic

18.7.5 Passive Communication Server

Updating PCS from version <12.0: disk reformatting is mandatory & needs to be considered before migration.
Installation must be done locally or remotely by using S.O.T. tool (version 2.2 minimum)

Passive Call Server as well as main or stand-by CPU must follow the rules of compatibility meaning that CS-1
CPUs are not compatible
If updating the software (patch or complete version) of a system equipped with PCS, it is necessary to update
the PCS before updating the version of the Central Com Server (constraint related to database compatibility).
If updating the software of PCS, it is necessary to check that this update does not start in the period of
automatic re-synchronization of the database on the PCS (especially if the method used is the scheduled
Remote Download) because this re-synchronization involves an automatic reboot of the PCS.
When SIP set switches on PCS:
 It must register again as the Call Server registrar database is not replicated on the PCS.
 If it is in dynamic mode, a local DHCP server is required.
 In case of CS, the Main and Standby Call Server must not be located in the same rack.
 Do not use SLANX4 but an external switch (LANX16-1 or customer switch) in order to be able to
unplug a Call Server without disturbing other elements.
This feature is supported by the following IP equipment:
SIP sets
Alcatel series 8 sets
Alcatel-Lucent 8082 My IC Phone
GD
GA
INTIP
OXE-MS
IOIP
"IP Touch Security Module" : SSM, MSM
Attendant IP Softphone
IP CCAgent Softphone
MIPT sets
IP Dect

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 The applications able to take into account 2 addresses of CPU are:
OmniTouch Contact Center : CCD/CCS/CCA/CCIVR
XML Web services
Application "XML IP Touch"
TSAPI
ACAPI
VoWLAN R2.0
Features not available on AS and CS:
V1 (4080 RE) - V2 (e-Reflexe IP Phone V2) sets. Only the IP sets of series 8 and SIP sets are able to
take into account 2 addresses of CPU.
Genesys applications (CCEmail, CCOutbound, CCWeb)
RSI Synchro Server
TAPI

18.7.6 Appliance Servers/ G.A.S. & Bill Of Material (BOM)

BOM of Appliance Servers is no more provided in this document. If needed, check with previous Release Note
(OXE R12.1)
Appliance Servers are no more sold in that form but are still supported in migration if compatible with the
release. Replacement is done through the Generic Appliance Server (G.A.S.) based on existing platforms
3BA27582CDAC (LENOVO X3250-M5 or M6) and 3BA27704CEAB (HP DL20 G9)

Note Notice: in case of migration the ordered server is no more delivered with the software integrated.
If a server is already in an installed OXE version it is possible to migrate to oxe R12.3 (e.g.: a G9 server in
oxe R12.1 wants to migrate to oxe R12.3 This operation will be performed through the inactive partition)

Notice: G.A.S. should be upgraded like the appliance servers where before. When a server is received from
factory, administrators should look for the most advanced OXE version to put at the right level of software

18.8 DECT
Feature ip on xBS is released with following restrictions:
 If a base station was already installed on an oxe node & is transported to be installed on another node
of the same network a factory reset has to be done (manual long push on a dedicated button). This
reset factory can be done on any case where the update of the xBS takes too long time.
 Dect xBS when more than 253 xBS on the same location (contact Technical Support)
 Duration of the SW download for a handset (Step 1): due to the low bandwidth data channel used, it
takes several hours for each handset to download a new SW version.
 Campus: in case a set is away from its location/cpu if that main cpu is switch (main to stand-by) &
dect is in communication voice is cut.
 SUOTA is only available from OXE R12.3.1 (no backport in earlier releases)
 Dect2.4.4HB boards & External Handover cases: see chapter 15.2.4 for firmware compatibilities.

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  Auto-registration: there are minimum versions of firmware to perform the Auto-registration
8212: v0013b0002
8232: v4483b0004
8242: v6382b0003
8262/62Ex : vx681b0006
 SUOTA: consult “TC2600 Ed 02: SUOTA for DECT Handsets in OXE 12.3”

Dect ip xBS: Web Based Management:

Account “engineer” should only be used to view information. Parameters are pushed from the OXE
and there is no need to do any management directly on the xBS itself.
Modifying those parameters directly on the WBM is strongly NOT recommended

18.9 DIRECTORY
External LDAP Server:
LDAP overflow is available on all sets.
Alcatel-Lucent Premium Deskphones, myIC phone Standart & 40x8/40x9 sets as well as Reflexe/eReflexe have
an "Overflow" softkey.
During a phone book search with LDAP overflow setup, the PCX searches its local phone book the
corresponding entries to the search.
- If the search in the phone book succeeds, only the sets having a "Overflow" softkey can use the
softkey to complete their search in the external LDAP server.
- If the search in the phone book fails, the search overflows towards external LDAP server whatever
the type of set.
The search in the external phone book is a "Begin with" search (the similar entries are not displayed).
The result displays the directory number or if it misses the mobile number (both information are not
displayed). If no number is available, the entry is ignored even it corresponds to the search.
client_ldap was no more available in R8.0.
- In Release 8.0.1, a new client_ldap tool is available. It performs an LDAP search on telnet access.
You don't need any more to give LDAP parameters, such tool uses actual OmniPCX Enterprise
configuration and requires only to specify the Entity Id.

(611)xa006011> client_ldap
Entity of set
54
Entity = 54
0 => Exit
1 => Search by name
2 => Search by initial
3 => Search by name and first name
1
Request Name ...
paris
Request 5 paris

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 Result reply_count 3
Result 0 PARIS STEPHANE 61234
Result 1 PARIS DELPHINE 72123
Result 2 PARIS LAURENT 72345
(611)xa006011>

Troubleshooting
You can trace the overflow to external ldap server by phone book process
For the UTF-8 phone book
On OmniPCX Enterprise console launch:
utf8_pbm_tuner output-tty=`tty`
utf8_tuner trace-level=all
For non UTF-8 phone book
On OmniPCX Enterprise console launch:
pbm_tuner output-tty=`tty`
tuner trace-level=all

Search in UTF-8 phone book.

This feature is only available for Premium Deskphones, myIC phone Standart & 40x8/40x9.

Note If the UTF-8 field is completed in user data with the same information as Latin name, the search of name in
the directory, using "Call by name", will give a double result (Latin name + UTF-8 name).

 From R9.1 (I1.605.31), search in internal Phone Book (Call-by-name search) with several results for
internal numbers and abbreviated numbers display first internal number before Abbreviated number in
case of dual entries for a same Name.

18.10 FSNE
When SRTP is activated on SIP trunk, specific constraints apply to the whole network.
There are only 2 configurations allowed:
1) SRTP is allowed in local node
In that case, all hybrid links in the subnetwork must be non-encrypted.
SRTP offer answer mode is true on this node only.
2) SRTP is allowed in all the network
In that case, all hybrid links in the subnetwork must be encrypted.
SRTP offer answer mode is true on all nodes.
In case of several sub-networks, it applies to all.
No TDM link can be used. No TDM trunk between 2 sub networks can be used.

 So be careful when coming from network encryption with SIP in clear mode to SIP trunk with
SRTP. Constraints are stronger.

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 No support for 4645 Voicemail
No IPv6 Support
No support for SIPTLS implementation
No compatibility with Thales installed server
No support for GD, GD2 and IOIP3 boards
No VPN support (Set movement via network is impossible)
IPDSP with encryption support:
- not developed in Mutual Authentication mode
- in case of usage with Plantronics headset it is recommended to install the Plantronics software
(https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop) to avoid audio issues.

In Band DTMF is incompatible with SIPTLS-SRTP encryption. In Band should not be configured if SIPTLS-
SRTP encryption is enabled.

Command to print CTL on OXE:

“openssl crl2pkcs7 -nocrl -certfile /etc/pki/oxe/truststore/trustchain.pem | openssl pkcs7 -print_certs -text -
noout”

Transform pem/crt -> p12:

“openssl pkcs12 -export -nokeys -in xxx.pem -out xxx.p12”
In case of mutual authentication, certificates of type client for GD3/INTIP3/OMS
In case of mutual authentication, certificates of type client for the sets as well.

18.11 IP CRYSTAL MEDIA GATEWAY

In the
document the name "INTIPA or B" concerns the INTIP board as well as the INTIP2 board.
 The GPA2 is supported in the IP Crystal Media Gateway.
 INTIP board cannot be used with embedded Ethernet (a CBC1 10/100 connector must be used).
 INTIPA board can be used with 100 Mbits. With a VH cabinet you have to use the Patch Panel
10/100Mbits Reference 3BA 23244 AAAA 01.
 100 Mbits compliance with WM1 and VH cabinets for CPU6 Step2 (not compatible R12.0 & above) and
CPU7 (S1/2).

Warning As mentioned previously a CPU7 S1/2 is not allowed in a VH cabinet.

All cabinets are or will be compatible with 10/100BaseT. The VH and WM1 cabinets compatible 10/100BaseT
will be available soon with the following references:

Designation Reference
VH (10/100BaseT) Basic Rack 48V 3BA 56191 AN
VH (10/100BaseT) Basic Rack 48V - USA 3BA 56191 UN

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 VH (10/100BaseT) Basic Rack 90W 3BA 56193 AN
VH (10/100BaseT) Basic Rack 90W - USA 3BA 56193 UN
VH (10/100BaseT) Extension Rack 48V 3BA 56192 AN
VH (10/100BaseT) Extension Rack 48V - USA 3BA 56192 UN
VH (10/100BaseT) Extension Rack 90W 3BA 56194 AN
VH (10/100BaseT) Extension Rack 90W - USA 3BA 56194 UN
WM1 (10/100BaseT) Basic Packed 110/230V 3BA 27112 AN
WM1 (10/100BaseT) Basic Packed 110/230V - USA 3BA 27112 UN
WM1 (10/100BaseT) Basic Packed 48V 3BA 27113 AN
WM1 (10/100BaseT) Basic Packed 48V - USA 3BA 27113 UN
WM1 Battery package (battery autonomy 1.2 Ah) 3BA 57106 AC
WM1 Battery package (battery autonomy 1.2 Ah)- USA 3BA 57106 UB

Note If the referenced cabinets above are not used, the CPU6 Step2 and CPU7 boards will work at 10 Mbits
maximum.

18.12 IP TOUCH SECURITY FEATURE

The IP Touch Security feature works with a secured patch, delivered in complement of the generic version.
To get this secured patch, a request must be made on Alcatel-Lucent Business Partner Website.
This secured patch has the same name as the generic delivery to which it is referred preceded by the letter S
(for Security).
This secured patch contains only:
Secured binaries for IP Touch series 8
Secured GD binaries likely to encrypt the signaling directly
Secured GD3 / GA3 / INTIP3 binaries likely to encrypt both voice and signaling directly
Binaries for IP Touch Security Module.
The installation of this secured patch is carried out in a second step after installation of the generic
version and patch.
In multi-SSM duplicated configuration:
The 4645 must be on a dedicated CPU protected by a MSM
The encryption of the OmniTouch UC server cannot be done by one of the two SSM but by the use of a MSM
In multi-SSM spatial redundancy configuration (SSM in blocking mode), it is necessary to define a specific link
between IP physical address of each Call Server and main IP address of the other Call Server.
In multi-SSM traditional duplication configuration (only one main address):
During module initialization if the Main address was defined on the plain and cipher port, in established mode
the module considers the Main address on its plain port (in normal state, IP element cannot be at the same
time on the plain port and cipher port)
In a result of the preceding point, the modules must remain in passing mode
Before moving a set of a secured system towards an unsecured system (moved within a ABC network or
changed on another system), unsecured manually the set and remove it from IP network before it recover
again the lanpbx.cfg protected file.

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After each change of mode (secured / unsecured), Call Server must be restarted.
To customize GD3 / INTIP3B board with Soft-MSM feature (PSKmg), the version 1.2.01 of Security Center has
to be used. GA3 and INTIP3A boards don’t have to be customized and must be configured with Voice MSM
type instead of SoftMSM type (to be used only for GD3 and INTIP3B).
Only boards with SoftMSM type (ie GD3, INTIP3B) are taken into account by software lock 348.
Before activating Soft-MSM feature on a NGP board, it is mandatory for the board to perform an initial boot
without encryption (MG type selected in "Addresses to protect" MAO object).

18.13 MEDIA GATEWAY

18.13.1 GD/GA boards
 Direct connectivity of the Ethernet port of these boards to a port of a switch is mandatory.
 By default, dynamic IP addressing is active (DHCP) on a GD board.
 The GA board does not support DHCP feature.
 If the GD supports H323 links, a static IP address must be assigned to the GD.
 Due to the possibility of the GD to encrypt directly its signaling link, two versions of GD binaries are
available from Release 9.0: one containing the encryption mechanisms and one without. As for the IP
Touch sets since Release 6.2, the generic OmniPCX Enterprise versions provide the binaries without
the encryption mechanisms, whereas the binaries with these mechanisms will be available in the
corresponding secured patch.
 GD/GA binaries (secured or not) are systematically signed. This information is verified only on PBX in
protect mode.

18.13.2 INTIPB board

In this document, the name "INTIPA or B" concerns the INTIP board as well the INTIP2 board
 Direct connectivity of the Ethernet port of the INTIPB board to a port of a switch is mandatory.
 The INTIPB board supports 10/100Mb/s and Half/Full Duplex mode.
 The mode Full-Duplex or Half-Duplex (default mode) of the INTIPB must be configured via the V24:
If the switch is in auto-negotiation, the switch will operate in the mode configured in the INTIPB.
If the switch is configured in Full-Duplex, the INTIPB must be configured in Full-Duplex too.
If the switch is configured in Half-Duplex, the INTIPB must be configured in Half-Duplex too.
 To configure the INTIPB in static IP addressing mode or Half/Full, you must use the cable 3BA 28112
for INTIP board and the cable 3EH 75003 AAAA for the INTIP2 board.
 The INTIPB board must not be used for H323 links or IP Phones handling.

18.13.3 Remote connection towards GD/GA/INTIP boards

18.13.3.1 Release 9.0 before patch H1.301.38

For safety reasons, telnet access towards GD/GA/INTIP boards has been disabled. The remote access towards
INTIP boards remains available using the cpl_online command.
Regarding the GD and GA boards, a mechanism similar to that of IP Touch sets has been implemented.
Activation of telnet service for a specific GD using the ippstat command.
Remote access towards GD/GA using the telnet_al <GD/GA_board_address> command.

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Note This command corresponds to telnet <GD/GA_address> -b <CS_real_address>, the b option allows
to force the sender address of the request and in this case not use the main address.

The telnet client of the board GD/GA, which has been suppressed in Release 9.0, was necessary in particular
to access the maintenance commands relative to the H323 process (telnet from the GD on its H323 port
(4560)). These commands are now available through the ccmonitor command of the GD.

18.13.4 NGP boards (GD3/GA3/INTIP3)

Find below the different hardware compatibility information related to the use of NGP boards.
NGP boards don’t support the following topics:
Non "Direct RTP mode in network"
Proprietary H323 inter-nodes protocol (only H323 mode is supported)
Proprietary fax mode between Media Gateway (only H323 mode is supported)
Contrary to INTIP, the INTIP3 board doesn’t support transit function. So with NGP, whatever the board used,
the direct RTP mode is the only mode to take into account.
NGP binaries (secured or not) are systematically signed. This signature is verified in all cases by Call Server
(mode protect or bypass).
Resources provisioning on Common Hardware NGP boards:

Armada Compressors N-way conferences Voice Guide 3-way conf DTMF

daughter access receivers
board
GD-3 mix 1x7, 2x7, 3x7, 4x7 or
No 15 16 24 30
1x15, 2x15 or 1x30
No 30 0 16 24 30
1x7, 2x7, 3x7, 4x7 or
Yes 45 16 24 30
1x15, 2x15 or 1x30
Yes 60 0 16 24 30
GA-3 N-conf No 0 4x7 or 2x15 or 1x30 16 3 0
GA-3 mix No 15 1x7, 2x7, 3x7 or 1x15 16 3 0
No 30 0 16 3 0
Yes 30 3x7, 4x7, 2x15 or 1x30 0 0 0
Yes 45 1x7, 2x7 or 2x15 0 0 0
GA-3 VoIP Yes 60 0 0 0 0
GA-3 3-conf No 0 0 0 21 0
PowerMex N/A N/A N/A 0 24 30

The account root has to be used to enter the console of a NGP board. The account admin exists but doesn’t
allow doing anything.
To reload from scratch a binary in a GD3/GA3/INTIP3 board, just use PC Installer and perform a network boot
of the board: it will automatically reformat its flash and then download the various binary files. The LOLA
mode, used for GD/GD2 boards is no more necessary as the flash reformat is performed automatically. A
reboot of the NGP board is mandatory after the flashing process.
To enter the BIOS of a GD3, GA3 or INTIP3, as for a GD board, the sequence Ctrl-B Ctrl-I has to be done
(rather quickly for NGP).

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U-Boot 1.3.0-rc3 (Apr 15 2009 - 16:37:27) 3EH30350AAAI bootl100/000.008
Reset Status: Software Hard, External/Internal Soft, External/Internal Hard
CPU: e300c4, MPC8377, Rev: 21 at 399.999 MHz, CSB: 266 MHz
I2C: ready
DRAM:
DDR DIMM: data bus width is 64 bit without ECC
DDRC ECC mode: OFF
DDR RAM: 256 MB
FLASH: 2 MB <---------------- Press quickly Ctrl-B Ctrl-I immediately after this info
PCI: Bus Dev VenId DevId Class Int
00 17 1064 2102 0000 00
In: serial
Out: serial
Err: serial
Net: TSEC0, TSEC1

18.13.5 OMS (remote access & ESXi configuration rules)

Several modifications were done in relation to secure the access of the OMS. Refer to the precedent document
for more details on older versions. Remember that it is now the « admin » user that should be used to connect
on OMS (ssh -2 command).

Virtualization rules (extract from doc “OT suite –hosting – virtualization”)

… this solution is built with one or several OXE Media Services Base and optional access ports (up to 120 per
Base).
Hardware pre-requisites for OXE MS depends on the number of ports and coding/compression algorithm:
• One dedicated core processing (via “affinity rules”, from vShpere client management) per OXE MS
requiring 100 MHz for the Base.
• Hyperthreading has to be disabled on the OXE MS Virtual Machine
• Processing per port:
• With G711 coding only: 5 MHz with a maximum of 120 ports per OXE MS Base
• When G729 compression is used: 25 MHz with a maximum of 90 ports per OXE MS Base
• Virtual Hard disk per OXE MS Base: 4 GB
Dedicated and reserved memory PER OXE MS Base: 512 MB of RAM … END of extract

18.14 SECURITY
Use the tool “securitystatustool” to check the security management of the oxe (xml output). See below the
different topics scanned by that tool (data not expanded)

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18.15 SETS
18.15.1 8088 Noe/ Android
No desksharing in ABC network.

8088 noe/ Android sets: use the “bugreport” tool as described in Technical communications (TC2347en-Ed04 -
Technical Release Notes For 8088 R301 Smart Deskphone) in case of bug to report to technical report. Result
will be asked.

18.15.2 DECT
 In the case of common hardware, DECT can be installed on different Media Gateways, but these
Media Gateways must be necessarily located on different sites due to the interferences this would
generate, the Media Gateways being not synchronized from a DECT point of view. You should not
have overlapping between base stations.
 Only frequency number 1, 2, 4, 8 are available for PWT (5 does not work); same as for Crystal
hardware.
 DECT Campus.
The DECT Campus feature is not supported with Call Server or Appliance Server driving common hardware or
Crystal Media Gateway.
Due to a bad synchronization of INTOFS board, the DECT Campus is not operational. DECT(s) remain attached
to their preferential node. Thus, in limit of coverage, there is no handover towards the node of better
coverage. In this case, reset INTOFS boards of the PCX after restarting the PCX
 No cohabitation of DECT2 and DECT4 with DECT8.
 5 digit DECT dialing.

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This feature is only allowed for Mobile 100&200 Reflexes, Ascom DECT, 4074 HB in UA2 mode, GAP sets, TSC
DECT, 4073 (PWT).
 As of Release 8.0, XL configuration is only supported on Appliance Server and does not allow an
operation of Campus DECT.
 As of Release 8.0, DECT is available for USA. PWT and DECT cannot operate on the same installation.
 INTIP3B board carries out a full DTM function for its own ACT. This means all DECT synchronizations
are broadcasted over the whole remote crystal including sub-level. In such case, there is no more
need to use an additional DECT synchro board in the shelf. It is forbidden in a remote ACT to perform
this DTM function on both INTIP3B and DECT board. INTIP3B switchover preserves the DECT
synchros.

Dect firmware update:

- Consult “Technical Communication TC2600 - SUOTA for DECT Handsets in OXE 12.3” to know how to
upgrade the firmware on all dect sets (82xx series ONLY)
- It is always possible to do that update through a manual download by using a cradle.

18.15.3 IP DECT system (NEC)

Generalities:
 In case of incoherency mobiles management between OXE and DAP controller the DAP reboot:
workaround is to use authentication between DAP and OXE (Will be fixed in a maintenance version)
 Audio clack in com in G729: workaround is to disable VAD (analysis on going for a fix with VAD)
 Call cut after 50s when DAP managing the handset is disconnected: when during a call the communication
between the visiting DAP (handles DECT communication with handset) and the registration DAP (handles
the communication with the SIP server) is lost for more than 50 seconds, both DAPs will clear the call.

4080 DECT IP Access Point:

 No Static IP address management (only in DHCP mode)
 No LLDP Poe negociation
 No AVA and no LLDP-MED VLAN ID acquisition
 No multi-PARI support
 No TFTP server redundancy
 No G723
 No telnet
 No ARP spoofing nor DoS protection
 NAT is not supported
 No RJ45 Cat 7 support

DAP Controller/Manager installer:

 No redundancy of the DAP Manager
 DAP manager and OmniVista 4760/8770 cannot be hosted on the same physical server
 DAP manager cannot be virtualized

ALU DECT IP offer:

 TDM-DECT (IBS or RBS) and IP-DECT APs cannot be mixed on the same OXE system
 MR100/200 handsets are not supported

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 No end to end encryption (No encryption over the lan)
 ALU feature called “DECT over campus” is not supported
 Notification server integration enhancement on 400 DECT handsets is not supported (AAPP with newVoice
notification server).

18.15.4 IP Phone V1 – V1S – V2 (e-Reflexe) – Alcatel series 8 & 9

Consult previous document version. Information has been removed.

18.15.5 MIPT 300 & 600 handsets

For more information, refer to the technical communications TC0940 Technical Release Note for VoWLAN
Release 3.0 offer and TC1195 Technical Release Note of VoWLAN 4.1 for OmniPCX Enterprise.
 MIPT handsets have same level of feature than an IP Touch set (call by name, tandem, Boss /
secretary, notification messages, Hotel and Hospital sets, etc.).
 MIPT handsets are not supported in Contact Center, attendant, etc.
 MIPT handsets support codecs G711 and G729A.
 MIPT handsets supports the WEP, WPA and WPA2-PSK
 As of Release 8.0, VoWLAN offer operates around Alcatel-Lucent IP Touch 310&610TM (MIPT
310&610) handsets, integrating the NOE protocol (New Office Environment) and compatible with or
without Mobile IP Touch SVP Server (SVP Server). The mode without SVP server is only available on
the OmniAccess WirelessLAN infrastructure. If there is a mixing of MIPT 300&600 and MIPT 310&610
handsets, a SVP Server must be used.

18.15.6 NOE3G (premium ip phones)

Only NOE3GEE sets are compatible with ipv6.

18.15.7 NOE3G EE (Extended Edition)

Use the command “downstat i” to check who is not updated & rebooted.
Use the command “downstat i r HH:MM” to program a reboot of those sets.
Use the command “tftp_check -s -t [time]” to start the download (incident thrown: 391: “Update the binaries
of IP set by tftp server”).

Known restrictions, technical details, evolutions … Refer to technical communication: TC2308 Technical
Release Notes For 8028S, 8058S, 8068S, 8078S Premium Deskphones

18.15.8 OTC Android Smartphone

CROXE-3530 - OTC Android Smartphone // OS Android 7 Update issue

Since Android OS Nougat Update some ports historically used by the System are now in Conflict with OS
Nougat reserved ones.
Default port for signaling is 32512, this port is in the range of reserved port in Android 7 (32100 to 32599).
To allow android 7 devices, you must change the configuration of default port (IP-> TSC/IP Parameters ->
UDP port). Must also take this change is the firewall configuration

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 18.15.9 NOE sets: new reboot cause
Below are reset cause after 39. Detailed cause is still not updated in “incinfo”

NOE_TO_NOE_SIP = 40
NOE_SIP_TO_NOE = 41
SIP_REG_TIMEOUT = 42
SIP_REG_REFUSED = 43
BT_DEVICE_RESET = 44
ICTMODULE_STOP = 45
RELOAD_NEW_FONT = 46
BINARY_UPGRADE_COMPLETE = 47
USER_REBOOT_REQUEST = 48
LMMI_NEED_RESET_FLASH = 49
VPN_INIT_FAILED = 50
VPN_CONNECTION_LOSS = 51
VPN_CONNECT_BAD_SUBNET = 52
VPN_RECONNECT_IP_DIFFER = 53
VIRTUAL_ADDON_CONFIG = 54
DTLS_ENABLED = 55
DTLS_DISABLED = 56

18.15.10 SIP SETS

all standard SIP sets must be declared with the SIP Extension type. Standard SIP sets are no longer
supported with the former "SIP Device" mode (formerly called "External set"). Only items other than standard
sets (Nokia sets in Dual mode, Alcatel 4135 conference module, fax, video, etc.) should remain with the
former "SIP Device" mode.
Set 8088 used for huddle room does NOT follow this rule and MUST be managed as "SIP Device" (simplified
telephonic features).

The “sip extension” mode (Native SIP Call Controller, also named SEPLOS - SIP End Point Level Of Service in
some technical documents) allows to increase strongly the level of service on a SIP set, compared with the SIP
standard (use of many OmniPCX Enterprise prefixes, etc.). Only the sets mentioned in the SEPLOS "white list"
(refer to the technical documentation TC1108 Native SIP Call Controller: White List) will be supported in
complete SEPLOS mode. This "white list" is likely to be regularly expanded further interoperability tests
performed in the AAPP framework. The sets not listed in the "white list" continue to be supported with the
basic level of service offered by the SIP standard (functioning equivalent to R8.0).

Warning It is mandatory to declare Nokia sets, used in Dual mode with OXE, as well as 4135/8135S IP Conference
Phones, with type "SIP device" (TC2556).

Business SIP sets in "SIP Extension" are mandatory multiline and room sets monoline. These modes are those
available by default and must not be modified for any reason.
Refer to the Feature List for the list of telephonic features available on SIP sets.

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18.16 SIP TLS FOR EXTERNAL GATEWAY
SIP TLS/SRTP protocols are supported to secure SIP Trunks configured on the OXE to a Carrier or Service
Provider network (Public SIP Trunking in ISDN mode). The TLS protocol protects SIP signaling and the SRTP
protocol protects voice flows.
Depending on Carrier/Service Provider capabilities, voice media can also be encrypted using SRTP. Each Public
SIP Trunk can be configured at OXE level with SIP TLS&RTP or SIP TLS&SRTP. The voice media can be end-
to-end encrypted (using SRTP) from the IP Touch set in the customer’s network up to the Carrier’s gateway.
Notice on system configurations:
 SSM boxes model and MSM boxes model are not compatible with the SIP TLS feature. These boxes
must be replaced by new Server Security Modules SSM-RM and Media Security Modules MSM-RM in
front of PCS.
 SIP TLS with SIP devices or SIP extensions is not supported.
 From R12.3.1: a system with an OXE and THALES based encryption solution & public SIP trunks: it
is will be possible to benefit from TLS encryption technology for this SIP trunk (length of keys
certificates of 4096 bits, TLS 1.2). Port 5061 in TLS 1.0 to change to 5261 in TLS 1.2
IPsec/SRTP and SIP TLS/SRTP protocols can be used simultaneously

18.17 VIRTUALIZATION
18.17.1 CONFIGURATION
Check the virtualization guide (Business Portal) & TC2431 (Virtualization: Configuration of OXE following
releases and ESXi infra version) for more details & provisioning level.

Consult document “https://businessportal2.alcatel-lucent.com/node/430986” for more about vm rules

configurations in ESXi vmware environment (doc available in the Business Portal).

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 18.17.2 SUMMARY ON COMPONENTS NEEDED FOR INSTALLATION
tool used to tool used to tool used to
install on install on install on
VMWARE KVM Hyper-V info / how to install misc
OXE S.O.T. S.O.T. S.O.T. N.A. N.A.
on vmware : web client
needs to have a vCenter for * OS on Suse 12 SP3
Suse 12 selection * all bootdvd 12.3.xxx.xxx
OMS S.O.T. S.O.T. S.O.T. vmware 6.0 won't need that are compatible
not released
yet on vmware <5.5 : web client * OS on Suse 12 SP3
(validation needs to have a vCenter for * all bootdvd 12.3.xxx.xxx
OST under Suse 12 selection are compatible
(ost64+eegw) S.O.T. S.O.T. progress) vmware 6.0 does not need that ! See "note" below
Details in :
"https://support.openrainbow. see also Technical Comm.
WevRTCgw : com/hc/en- #2462 chap.
WebRTC OVF/ISO Not in us/articles/360001676490" "Configuration for VoIP
gateway installation Not in kvm hyper-V feature"
*file "vmFlex-2.1.100.019"
for CentOS 7 if ESXi 5.5 or
more - same version
number for kvm
vmware kvm "vmFlex-Centos5-
installation installation Cloud 2.1.100.019" if ESXi <5.5
FLEX Server method method Solution only ovf deployement
* the "disk imager" tool is
not present in
ALE Portal.
Raspberry Win32 Disk Imager *OS "ipdongle-firm-
(PI3+ not Cloud (on "Sourceforge") to write on 1.0.000.000.img" is
compatible) NA NA Solution only SD card present on the Portal

Warning Do not use Flex version 2.1.100.021 if you are using remote dongle on ip. It is not compatible

Note Eegw & OST64 are now gathered into a single virtual machine called OST. They cannot operate both at the
same time in 1 single vm. Selection of either OMS or OST64 is done during installation by S.O.T.

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18.17.3 RESTRICTIONS
GAS:
soft RAID does not work! Only hardware RAID is supported
Other:
Known as unsupported virtualization systems at the moment:
o XEN (implies also Amazon)

18.17.4 Virtualized attendants

CROXE-5216: at CPU switching all com are lost and 4059 is unplugged.
This issue also occurs with physical PC and is not linked to virtualization. If there is no other type of attendant
(meaning all attendants are virtual) in the group public external call cannot be recovered.

18.18 VOIP
 The echo delay can no more be managed. It is set automatically according to the hardware used:
GIP6-GIP6A-MCV8-MCV24 board: the echo delay is limited to 32 ms.
GIP4-1/GIP4-4/MADA-1/MADA-3/Armada board: the echo delay is limited to 128 ms.
 Direct RTP H323.
The management of H323 direct RTP on OmniPCX Enterprise must be carefully enabled since all H323
terminals of the installation must be able to reroute the H245 RTP flow called "Empty Terminal Capability Set"
or "Voice Path Replacement".
No direct RTP between SIP set and a H323 terminal.
No direct RTP between H323 terminals with different compression algorithms (for instance case of H323
terminal in G723 or G729 calling a 4645 in G711)
 Direct RTP in network.
It is used with IP devices (IP Phones, Alcatel 4980 IP Telephony, GDx, GAx, 4645 voice mail, INTIPx, H323
equipment and H323 Gateways); it allows to establish a direct RTP communication between the 2 IP-devices
over the network in order to optimize the number of compressions/decompressions.
The DPNSS prefix for path replacement must be systematically managed.
The configuration must be homogeneous in the whole network; reboot of the system is mandatory after
activation of this feature.
Direct RTP in network is available with H323 terminals or H323 Gateway if all nodes are in Release 7.0 or
higher.
NGP boards support only the "Direct RTP in network" mode.
In Release 9.1, the Direct RTP mode parameter in "IP / IP Parameters" has been suppressed and the Direct
RTP mode in network activated in all cases: the non Direct RTP mode in network is no more possible. This rule
applies for both new systems and systems upgraded from older releases to release 9.1. The other nodes of
the ABC-F network must be managed accordingly. All the Alcatel-Lucent devices used must support this mode.
 Multi-node transit without compression/decompression like in OmniPCX 4400: this optimization is not
implemented in OmniPCX Enterprise; in place, direct RTP in network is provided.
 It is not possible to create several IP trunk groups for a GDx/GAx/INTIPx board => use the VPN Call
Limitation feature to limit the number of calls per direction.

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  For a GDx/GAx/INTIPx, the number of trunks in a trunk group must not be managed. You must retain
the default configuration (30 trunks created). The limitation of compressors will be carried out by
managing the VPN TS % in the trunk group or by the "VPN Call Limitation" feature.
 From R5.0 Lx, QoS profile control on ABC-F VoIP links is no longer available (with/out direct RTP
switching in network).
 The VoIPstat command is no longer usable.
 Mix of communication with Fax and Voice in a same room: during the voice communication, the DSP
might change to Fax mode; the only workaround is to reduce the volume of the Fax.
 As of Release 9.1, the boolean H323 signaling for inter-node links has been removed: only the
H323 mode is possible. The other nodes of the ABC-F network must be managed accordingly. NGP
boards only support this mode.
 When creating or modifying the IP trunk group on a GD, the Media Gateway will reset in order to take
into account the changes.
 UDP port range: UDP base port manageable by a system parameter and taken into account by all IP
equipments (Call Server, INTIP, GD, GA, IP Phone, etc.) except Fast IP Enabler.
CAUTION
This parameter is common for all the installation and is managed only under
IP/IP Phones Parameters/UDP Port
 QoS Tickets.
QoS tickets are provided by GD/GA/INTIP boards, IP Phone V2, IP Touch (in NOE mode), My Phone and 4645
voice mail.
 Fax over IP.
The rate is limited to 9600 bit/s in Fax Relay mode with common hardware and Crystal Hardware.
The rate remains at 9600 bit/s for the inter Media-Gateway T38 fax mode, introduced in R9.0.
Fax T38 interworking with OmniAccess 512 (VSA Interface) is not available.
Fax V34 is supported.
From Release 7.0, the Analog type parameter used to create an analog equipment of "Fax" or "Modem" type
in order to initialize the connection in transparent mode from the start of the communication, concern only the
modem:
Users / Analog type + No specific management or Fax
If the equipment is a fax: Switch-over to transparency after detection of 2100 Hz by DSP.
If the equipment is a modem: Switch-over to transparency after detection of 2100 Hz par le DSP,
If there is no carrier, no switch-over to transparency.
If the equipment is a set: No switch-over to transparency except if the DSP detects the 2100 Hz.
If Fax behind GD or INTIP are used, verify and manage if necessary value 7 in "V21 Jitter Buffer Length"
under "IP/Fax parameters": all GDs and INTIP must be rebooted to validate this value
When the Inter-Media Gateway T38 fax, introduced in Release 9.0, is used it must be activated on the various
nodes connected by VoIP logical link. A manual reset of GD/INTIP boards is imperative to take into account
the new mode. This mode has also been ported in Release 8.0.1 since patch G1.503.35. NGP boards only
support T38 fax mode between Media Gateways.
On a secured system with Thales devices (IP Touch Security) and using the inter Media-Gateway T38 fax
mode, the Local T38 port number parameter must be set to RTP port Number + 0.
 Audiocodes MP-102.

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Interworking with MP-102 boxes is supported but only for fax transmissions (analog sets are not supported);
refer to the technical communication TC0336 Setting the T38 fax over IP application (with MP-102 version
4.0).
No accounting for fax calls.
 Audiocodes MP-112.
T38-SIP: From R7.1, the default value of the Minimal authentication method parameter is set to the
DIGEST (with a password).
T38 Fax over SIP operation is supported with the MP-112 equipment. The transfer in TCP mode is not allowed,
the UDP one must be used.
 Audiocodes MP-118
An analog set (respectively a fax) plugged on a MP-118 must correspond to a SIP set with type "SIP
extension" (respectively "SIP Device" / "External set") on CS side.
 IP Services / Port numbers.
The port numbers used are listed in the System Documentation.
CAUTION
The System documentation is also applicable for Releases 5.0 Lx and higher.
For VoIP flows, the range of UDP ports used can be customized in the range 0 to 65535; supported by all IP
equipment like GD, GA, e-Reflexes range (IP-Phone V2) etc. except Fast IP Enabler (TSC-IP V1S).
 Internal DHCP Server
Verify that the range of the IP addresses assigned is sufficient for the number of clients. If the number is
lower than the numbers of clients, it would duplicate IP addresses with Windows or MAC clients for example,
the server is not protected against the reactivation of IP address by these clients.
 Internal DHCP server is restricted to 5 000 IP Touch.
 G729 40 ms.
CAUTION
The lengthening of the sending framing over IP involves two consequences on the voice:
1. An increase of the time from beginning to end.
2. Any loss of package means that larger quantity of information is lost, involving a faster degradation of
the voice.
 Jitter buffer.
Up to Release 9.0, the jitter buffer was managed by default in static mode with a buffer depth of 100 ms.
From Release 9.1, the default mode is changed with the use of the dynamic mode together with a buffer
depth of 300 ms. These new settings will help to avoid any packets accumulation on one side after a jitter
burst. They will also allow storing more packets and then accept a more important jitter.

18.19 MISCELLANEOUS
 Important: It is prohibited to install any other NAOS (RPM packages or pure binary) than those
provided by ALE OXE
 Feature "Ensure database consistency" (introduced in R9.1)
This feature is intended for cases where MAO modifications are done (mgr “like” management or user
set modification) while the Stand-By is temporarily not present.
The Double main Call Servers case is specific: MAO messages may be stored in the buffer of both Call
Servers. When the duplication link is back operational, if there are stored messages in the Call Server

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 which reboots as Stand-By (independently of the fact messages may have been stored or not in the
Call Server which stays Main), then they are lost (on both Call Servers) and an incident 439 is
displayed to recommend a manual synchronization (mastercopy). If messages have been stored only
in the Call Server which stays Main, then they will be sent to the Stand-By after its reboot.
Currently the MAO storage has two limitations: the buffer can store only 255 messages and the
storing process cannot last more than two hours. From the patch I1.605.14.e, MAO messages are
stored directly in RAM, removing the buffer limitation.
 In case of a V24-IP Moxa box, the time to recover the connection with the system after a Call Server
switch-over is about 10 to 20 seconds.
 “mao for rebuild” backup file cannot be used from a file coming from a previous release (CROXE-
2141). Issue will be seen from any release to M1 & upper. But not from M1 to later releases. This is a
definitive restriction. Error is “segmentation fault” while restoring mao-dat
Root Cause:
To rebuild the database restored from "mao-dat" backup, binaries having same MAO version needs to
be used.
To overcome this "mao-dat" backup contains two files "/tmpd/fichges" and "/tmpd/checkinitrem" from
the node where the backup is taken.
Only this fichges binary should be used to rebuild that particular database, if the source and
destination MAO versions are different.
This will not cause any issues for kernel 2.4 to 2.4 BckRestore of "mao-dat" file.
For 2.6 Linux, the older fichges binary is no longer compatible and causes a segmentation fault.

 Since Android OS Nougat update, some ports historically used by the system are now in conflict with
OS Nougat reserved ones. Default port for signaling is 32512, this port is in the range of reserved
ports in Android 7 (32100 to 32599).
To allow android 7 devices, you must change the configuration of default port (IP-> TSC/IP
Parameters -> UDP port).
You must also take this change in the firewall configuration.
 Migration from crystal cpu to appliance/vm: if the migration of rack 0 is not done, check the presence
of the file “AS.dat” under “/usr3/mao”. Delete it if you want to migrate to appliance/vm.
 Z sets ringing.
Maximum number of simultaneous ringing sets in a Rack 1U: 6.
Maximum number of simultaneous ringing sets Rack 3U: 20.
 In the event where you should use a T1 access and an E1 access on the same system, the two boards
must be on different Media Gateway.
 MIPT.
No music played during a music on hold.
 Customized ringing melody.
The customized ringing file is limited to 16 melodies.
 T0 interface on Media Gateway.
T0 "network mode" is only supported with the BRA board. Refer to the technical communication TC0495 Using
the network mode on T0 accesses of BRA boards on Media Gateway.
 Number of mini-messages.
Maximum number of mini-messages is limited to:
32 000 on Appliance Server

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 10 000 on CPU7
1000 on other CPUs
 4645 voice mail embedded on Call Server or Appliance Server.
The number of simultaneous accesses is limited to 16 for a 4645 on a dedicated Call Server (CS)
or embedded on an Appliance Server (AS).
The voice quality might be impacted by the double compression/decompression on the network when using a
poor IP domain (with G723/G729 codec) between the node of the voice mail and another node of the
network; even if the 4645 operates in G711, the 4645 will record a G723/G729 compressed/decompressed
speech; and again, at the restitution one G723/G729 compression/decompression will take place.
The attendant set has not access to the voice mail for consultation of the messages of a voice mailbox.
Rerouting of Fax is not supported.
The 4645 supports only DTMF sent in the signaling.
 Voice Guides.
GD/GA board supports maximum 4 languages for voice guides (including music on hold).
As of Release 8.0, GD/GA allows the playing of 40 min music on hold.
The USA voice guides are the default A4645voice guides.
 DSP resources per GPA.
The maximum number of DSP resources per GPA-GD is fixed as following (not extensible):
DTMF Generation: 16.
R2 detection + DTMF Q23/Q23X Detection + Tone (single and dual) Detection:
payload of 5 % for R2:
 maximum 20 detections for R2 when no Tone Detection,
payload of 4 % for Q23/Q23X:
 maximum 25 Q23/Q23X detections when no Tone Detection,
payload of 3 % for Tone Detection:
 maximum 30 Tone Detections when no Q23/Q23X detection.
Voice Guides Play: 16.
Addition (3-Party conferencing, discrete listening, etc.): 3.
The maximum number of DSP resources per GPA-MEX is fixed as following (not extensible):
DTMF Generation: 16.
R2 Detection + DTMF Q23/Q23X Detection + Tone (single and dual) Detection:
payload of 7 % for R2:
 maximum 14 detections for R2 when no Tone Detection,
payload of 6 % for Q23/Q23X:
 maximum 16 Q23/Q23X detections when no Tone Detection,
payload of 4 % for Tone Detection:
 maximum 25 Tone Detections when no Q23/Q23X detection.
Addition (3-Party conferencing, discrete listening, etc.): 3.
The maximum number of DSP resources per GPA-GA is fixed as following (not extensible):
Addition (3-Party conferencing, discrete listening, etc.): 3.
Voice Guides Play: 16.
Mutual aid between Media Gateways regarding DSP resources is not provided (excepted for Voice Guide Play).
 Call Center and CSTA.
SOSM (Russia) is only available with 4400 hardware. An evolution of the box for Common Hardware is being
developed.

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EAU (United Arabian Emirates) is available.
 A-Law/-Law.
The A-Law / –Law configuration is valid for the whole system.
DPT1-2 board does not allow any more the A-Law / µ-Law conversion.
 PSTN synchronization.
In case of common hardware, the PSTN access must be in the main rack (not in extension racks).
In case of common hardware or IP crystal Media Gateway, the synchronization is local to the Media-Gateway
=> synchronization by domain must be configured (Synchro Number 200 to 254).
ACT 99 can't be synchronizing.
 eRMA.
The connection is lost in case of Call Server switch-over.
The connection won’t work if the Call Server Application is not running.
Only one simultaneous connection is possible.
eRMA connection works only in case of switching network connection on the GDx (does not in case of access
work through an ABC-F link).
eRMA feature is not available if the concerned Media Gateway encrypts directly the signaling (MGsec).
 Back-up signaling.
The time to recover the telephonic functions in case of back-up link activation is about 3 to 6 minutes
depending on the Media Gateway configuration and the type of signaling link used for the back-up.
The number of digits expected when receiving the back-up call must be managed; see the Technical
Documentation.
The boards used for the establishment of the back-up link must be in the main rack.
In case of Crystal Server, it is mandatory to have a Media Gateway near the main zone to have the backup
feature.
In case an APA link is used for back-up signaling, this APA link will be dedicated for the back-up signaling.
DASS2 or DPNSS links are not supported as back-up links.
No IP Phone in dynamic address.
No 4049 nor 4059 attendant station behind a Media Gateway with potential back-up link.
Connection of Hybrid link/H323 links behind a Media Gateway with potential back-up link is
possible.
The following features are not accessible/provided when the back-up link is active:
Feed-back tone to the sets when dialing (except for IP-Phone V2).
Access to voice mail 4635H or 4645.
Call Center.
4980 PC MM won’t work because the OTS server will not be accessible.
Only local calls between the sets attached to the Media Gateway (including the IP-Phones attached to
the Media Gateway) or external calls through the local PSTN connections are possible.
 Remote Extension.
Doesn't work with NDDI, APA, DASS2 and DPNSS.
In VoIP network with the algorithm G723/G729, the public access has to be in the same node that the remote
extension otherwise there will be DTMF detection problem. It works correctly with the G711 algorithm.

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19 TECHNICAL SUPPORT
Technical support will be provided to certified ACSE or ACFE engineers. The engineer must provide the valid
SMS/SES or SPS contract id (Support processes available on the Business Portal under the heading Customer
Support > Technical Support > Support processes).

Before contacting Alcatel's Business Partner Support Center (ABPSC), make sure that you have consulted:
 The Troubleshooting Guides (Diagnostics support guides) where they exist and perform the actions
suggested for your system problem (available on the Business Portal under the heading Customer
Support > Technical Support > Technical Documentation Library.
 The Technical Knowledge Center tool to perform a search, get a result, print the article or send it
by email. This is the Alcatel-Lucent Enterprise Customer Care knowledge tool for Alcatel-Lucent
Communications and Network solutions (available on the Business Portal under the heading
Customer Support > Technical Support > Technical Knowledge Center ): Technical Knowledge
Center

20 INTEROPERABILITY with Third-Party applications

In case of interoperability with Third-Party applications, it is highly recommended to verify the interoperability
either by contacting the Third-Party supplier or by checking the existence of a valid “InterWorking Report” on
the Business Portal.

Technical support will be provided only in case of a valid InterWorking Report and in the scope of the features
which have been certified. That scope is defined by the InterWorking report via the tests cases which have
been performed, the conditions and the perimeter of the testing as well as the observed limitations. All this
being documented in the IWR. The certification does not verify the functional achievement of the AAPP
member’s application as well as it does not cover load capacity checks, race conditions and generally speaking
any real customer's site conditions.

Any possible issue will require first to be addressed and analyzed by the AAPP member before being escalated
to ALE.

For any request outside the scope of this IWR, ALE offers the “On Demand Diagnostic” service where
assistance will be provided against payment.

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21 README/ LIST OF FIXES

The list of fixes can be found in the delivery of the static & dynamic patches:
<dhs3mgr>\<PATCH NAME>readme (text file)
It also shows the name & versions of the components being modified from the previous patch.

The anomaly reports that are fixed have the tags “RA CROXES” or “RA CROXE” followed by the internal ALE
reference & a short description of the reporter.
New components have the tag “New”

21.1 M4.501.14 R12.3.1 MD4

List of all fixes

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

AFE crash after change the date of edition of Abandonned call

CROXE-16442 CROXE-16442 Major endUser_customerSite
report

CROXES-23094 CROXES-23094 Minor endUser_customerSite Issue with search by name from AD on OXE and IPTouch sets

Problem with hunting group users after modification on the

CROXE-17288 CROXE-17288 Major endUser_customerSite
group

CROXE-15071 CROXE-15071 Major endUser_customerSite Wrong letters on CCD agent display when type 8028S

CROXE-16178 CROXE-16178 Major endUser_customerSite Spontaneous restart of SIP motor with the Backtrace

//1893_LSY//Call log in tandem configuration - Unanswered call

CROXE-15525 CROXE-15525 Major endUser_customerSite on the desk phone when call on tandem (DECT or REX) has
been accepted

CROXE-16271 CROXE-16271 Minor endUser_customerSite RSI : Agent transfert issue on outbound call

CROXE-16540 CROXE-16540 Minor endUser_customerSite Bad 8058s display when CTI is used to drive a conference

CROXES-9116 CROXES-9116 Minor endUser_acceptance "Allow" header not taken in account for Session Refresh

# missing behind number causes 10 s delay when calling

CROXES-24303 CROXES-24303 Minor endUser_customerSite
(related to RB)

CROXES-23908 CROXES-23908 Major validation_funcManual OXE/M4 : Headphone icon is not displayed in attendant

CROXES-24709 CROXES-24709 Major validation_funcManual OXE/M4 : Backtrace occurs while doing audit

OXE/M4 : Backtrace occurs while doing audit in Pre-Production

CROXES-24595 CROXES-24595 Major validation_funcManual
#2

//1893F_LSY_RR// Demande analyse crash VM-OXE depuis

CROXES-24480 CROXES-24480 Major endUser_customerSite
migration R12.3.1

CROXES-24067 CROXES-24067 Major endUser_customerSite Phones take too long to connect when PCS is running

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 Text message aborts with 'go on hook' when target calls the
CROXE-15319 CROXE-15319 Minor endUser_customerSite
writer of the message

CROXES-24321 CROXES-24321 Major endUser_customerSite [Related] : Atrium#00455861 // Cannot link user to PBX

CROXES-23082 CROXES-23082 Major endUser_customerSite "LIS server" incidents keep on showing//00418890//

Wrong tones on digital sets connected on INTIP Shelf, when

CROXES-24458 CROXES-24458 Minor endUser_customerSite
doing a fresh install of OXE from SOT

CROXES-24747 CROXES-24747 Major None Removal of CROXES-24214 and CROXES-24523

//1893F_LSY_RR//Backtrace générée triple exception sur

CROXES-23446 CROXES-23446 Minor endUser_customerSite
équipement

CROXE-16793 CROXE-16793 Major endUser_customerSite Tandem number (GSM number) displayed on S0 terminal

List of all Reports

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

[Report] : Lock SP 328 issue when restore new OPS files on

CROXES-24445 CROXES-18258 Major endUser_customerSite
Customer Site with duplication

CROXES-24246 CROXES-23453 Major endUser_customerSite [Report] : License control for G729.

CROXE-17471 CROXE-17086 Major endUser_customerSite [Report] : RSI : Enquiry call to withdrawn agent not possible

CROXES-24237 CROXES-23143 Major endUser_customerSite [Report] : Impossible to transfer external call to a statistical pilot.

CROXE-17080 CROXE-14244 Major endUser_customerSite [Report] : Ecart de statistiques

endUser_prebetaSyste [Report] : Easy install of OXE feature : add control of /usr4 disk
CROXE-17345 CROXE-17097 Major
m space + iso remove

CROXES-24227 CROXES-23374 Major endUser_customerSite [Report] : DTMF issue when DECT with XBS used

[Report] : mtracer with -u stop working when IPDSP start with

CROXES-24226 CROXES-23270 Major endUser_customerSite
incidents 1603 / 1607 linked to AOM

CROXE-17064 CROXE-14727 Major validation_funcManual [Report] : mtracer causes segmentation fault

CROXE-17082 CROXE-14869 Major endUser_customerSite [Report] : Call is hang up when reach a 4645 in case of OMS uses

[Report] : REINVITE including PAI fail (OXE replies 502 after 15s)
CROXES-24560 CROXES-24357 Minor endUser_customerSite
- Same REINVITE with no PAI succeed (OXE replies 200ok)

[Report] : CAC blocked for SIP ISDN outgoing call with

CROXES-24225 CROXES-22167 Major endUser_customerSite RE_INVITE for keepalive and enquiry call // 00378381
//m3.402.24.a

[Report] : [Related] : loop of forward in case of multidevice

CROXES-24586 CROXES-24053 Minor endUser_customerSite
causing several OXE crash

OmniPCX Enterprise - Release 12.3.1

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 [Report] : "%20" in PAI when SIP extension uses Speed dial
CROXE-17070 CROXE-13609 Major endUser_customerSite
number created with Directory Name and First name .

CROXE-17303 CROXE-16832 Major validation_funcManual [Report] : M5 : HyperV2019 -sysstat log not started in OXE

[Report] : Forward on no reply to a user on a distant node does

CROXES-24241 CROXES-23206 Major endUser_customerSite
not work

[Report] : OXE/M3 :Back trace observed when a multi-line set is

CROXES-24675 CROXES-24661 Major validation_funcManual
forwarded to analog(Virtual) set in pre-production nodes

[Report] : No voice connection when call from SIP ext.GW to CCD

CROXE-17254 CROXE-15551 Major endUser_customerSite
Agent.

[Report] : //1893_PROSERV_ESC// OXR / Recording of call

CROXE-17067 CROXE-14774 Major endUser_customerSite
transferred appears with wrong remote number

CROXES-24240 CROXES-22465 Major endUser_customerSite [Report] : Root cause analysis for the CPU reboot.//00401140

CROXES-24243 CROXES-22665 Major endUser_customerSite [Report] : Random tranfer in DTMF mode from VAA server

[Report] : M5 - CSTA make call with attached correlator data

CROXE-17235 CROXE-15805 Major software
leads to a crash of the OXE

CROXES-24554 CROXES-24118 Major endUser_customerSite [Report] : ISDN ARS problem doesn’t take the second route

[Report] : Impossible to perform Immediate Forward on target

CROXE-17388 CROXE-17077 Minor endUser_customerSite DSU OOS/Logged-Off with previous customized Immediate
Forward.

[Report] : Backtrace on Standby CPU involving REX eqt while

CROXE-17074 CROXE-15499 Major endUser_customerSite
VoIP Rainbow Call on Mobile App is engaged.

CROXE-17066 CROXE-15378 Major endUser_customerSite [Report] : DID number not send in case of forward on no answer

CROXE-17072 CROXE-13397 Major endUser_customerSite [Report] : RSI : Call was not successfully transferred

validation_nonRegress [Report] : M5-NRT: M5.204.3 Patch up-gradation failed in

CROXE-17528 CROXE-17305 Major
ion inactive partition

[Report] : Agent DECT Call by name doesn't work after OXE

CROXE-17075 CROXE-14857 Major endUser_customerSite
reboot if the agent was logon

[Report] : Bad "to" content when abrev. number before CCD

CROXE-17079 CROXE-14585 Major endUser_customerSite
pilot:"to" is abreviated number.

[Report] : SIPTLS M3/LDI : While Attendant involved in intrusion

CROXES-24239 CROXES-21490 Major validation_funcManual
call ,Voice path is not present.

[Report] : [Related] : AVASAD / Open2Gateway lot of OXE

CROXE-17537 CROXE-17170 Major endUser_customerSite
incident 2676

[Report] : Following migration to R12.2 and a bascul, DECT are

CROXES-24556 CROXES-23869 Major endUser_customerSite
froze -older Case 00409603 -

[Report] : [Feature] Update linux kernel to 2.6.32-754.24.2 +

CROXE-16677 CROXE-15621 Major review
new openSSH for security vulnerabilities for M5 MD1

OmniPCX Enterprise - Release 12.3.1

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Copyright © ALE International 2020 page 127/143
 [Report] : Null pointer may be dereferenced // KW ID 58243//
CROXES-24540 CROXES-24483 Major software_analysisTool
CCx

[Report] : //1893F_LSY_RR//Musique non diffusée sur trunk sip

CROXE-17071 CROXE-15582 Major endUser_customerSite
via csta genesys

[Report] : Call cancelled in case of reception of 183 from SIP to

CROXES-24242 CROXES-23068 Major endUser_customerSite
H323 trunk to remote OXE.

[Report] : Trunk Supervision calls using R1.5 trunk is

CROXES-24553 CROXES-22739 Major endUser_customerSite
NOK//00414000//

[Report] : External caller hears noise and the attendant does not
CROXES-24238 CROXES-22833 Major endUser_customerSite
hear any audio in transfer scenario.

List of all Duplicates

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

CROXE-13144 CROXES-23453 Major endUser_customerSite panic flag and OPS error

CROXE-16439 CROXES-23453 Major endUser_customerSite panic flag and OPS error on G729 server/client

21.2 M4.501.13 R12.3.1 MD3

List of all fixes

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

Wrong calling number/calling name in case of internal calls and

forwarding to QSIG-GF trunk via "Open Routing
CROXE-14400 CROXE-14400 Minor endUser_customerSite Prefix"_//00409914//
CROXES-15396 CROXES-15396 Minor endUser_betaSystem 8088 NOE German translation issues
Cloud Connect - offer file retrieval - error during backup file
CROXE-14934 CROXE-14934 Major endUser_prebetaSystem creation when temporary files are generated
CROXE-16635 CROXE-16635 Minor None Modified ver2cho.r script to install NSS packages
CROXE-16131 CROXE-16131 Minor endUser_customerSite [Related] : Security vulnerability - Step1
CROXES-23315 CROXES-23315 Major endUser_customerSite Sporadically impossible to use DECT sets
Remote FWD to OOS Sip Extension with valid overflow not
CROXES-21824 CROXES-21824 Major endUser_customerSite working
CROXE-15409 CROXE-15409 Major endUser_customerSite GD3 Fan LED turns off when rescued by PCS
CROXE-15425 CROXE-15425 Major validation_funcManual OXE:M4- Multiple entries in call log after camp-on
GD3 rebooted with the bactrace : * CPL *Backtrace:
0xD24C7C9C NIP
CROXE-16147 CROXE-16147 Minor endUser_customerSite _ZN9EventMngr16EventMngr_assertEPcS0_i+0xa0/0xcc
CROXES-23375 CROXES-23375 Major endUser_customerSite DECThandset not reachable randomly / R12.3 sm4.302.18.h
CROXE-15384 CROXE-15384 Minor endUser_customerSite Backtrace - There is a new exception. Its address is :

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 128/143
 0X083AAF8B serv=0 --> ctrl_numero_it
CROXES-22864 CROXES-22864 Major endUser_customerSite CAC is not released for some IP domain, reaching CAC limit
Rainbow Media Pillar OXE: some audio lost cases after hold-
CROXES-22727 CROXES-22727 Must endUser_acceptance retrieve calls
//1893_LSY// Voice-Mail Access from OXE to AVST Sometimes
CROXE-15379 CROXE-15379 Minor endUser_customerSite Fails
no DTMF when transcoding from G729 (IPTouch) to G711 (SIP
CROXES-22934 CROXES-22934 Minor endUser_customerSite Extension) // 00414422// m4.302.18.f
CCS stats no data in column " Actives Ressources" (agent grp
CROXE-15129 CROXE-15129 Minor endUser_customerSite stat)
Interop: After many callback requests from ICM user to busy
CROXES-7628 CROXES-7628 Major integration_funcManual OXE user, ICM user is recalled many times
CROXES-23376 CROXES-23376 Major endUser_prebetaSystem Strong noise when nomadic user routed to mobile answers call
CROXES-23555 CROXES-23555 Minor endUser_customerSite DTMF not correctly transmitted during Early Media
CROXES-23738 CROXES-23738 Major endUser_customerSite Calling number is not correct on Rainbow client's Display
CROXE-13816 CROXE-13816 Major endUser_customerSite //1893F_LSY// Incident 2612
INTIP boards are resetting after upgrade to 12.3 with the
CROXE-15795 CROXE-15795 Major endUser_customerSite backtraces._//00431230//
crontab modification done by crontab -e are lost after cpu
CROXES-23033 CROXES-23033 Minor endUser_customerSite reboot
CROXES-22857 CROXES-22857 Major endUser_customerSite 8242s called set hear heavy growl

List of all Reports

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

ID 09-1811 When user are disconnected we don't have the

CROXES-23859 CROXES-23350 Major endUser_customerSite busy tone. We are still in ringing on caller side.
[Report] : OXE Accounting tickets - Called number only 8
CROXE-16381 CROXES-22800 Major endUser_customerSite digits long in tranzit call
[Report] : No voice after transfer of a public SIP call to the
CROXE-16430 CROXES-21702 Major endUser_customerSite IAA by a SIP application
[Report] : //1893F_LSY_RR//CCD/SIP OTCS : SIP INVITE
CROXE-16371 CROXE-13381 Major endUser_customerSite has bad 'to' field' in case of failover
[Report] : Inbound SIP no audio when call picked up on
CROXE-16426 CROXE-12665 Major endUser_customerSite other node.
[Report] : Agent on DECT 8242 with Bluetooth Headset are
not availible when automatic WrapUp Time on Pilot is
CROXE-16425 CROXE-14047 Major endUser_customerSite configured
[Report] : Wrong values for compressors retrieved by SNMP
CROXE-16405 CROXES-17343 Major endUser_customerSite linked to cnx dom// 1-219494841 // l2.300.36.a
[Report] : Remote forwarding not working with DECT set in
CROXE-16395 CROXES-22695 Major endUser_customerSite ABC-F Network
CROXE-16403 CROXE-13171 Major endUser_customerSite [Report] : Alarmserver urgent broadcast on devices wirh set

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 129/143
 supervision team display of 'please hangup'
[Report] : SIPMOTOR crashes due to backtrace
CROXE-16416 CROXES-21893 Major endUser_customerSite CMotorTimerSynchroniseStdBy::treateTimeO
[Report] : OXE:M3// Column misalignment of Type, DSU, DS
CROXE-16450 CROXES-22757 Major validation_funcManual field in "ippstat d" command
[Report] : No direct rtp between OXE IPT and OXO behind
CROXE-16431 CROXE-13204 Major endUser_customerSite SIP.
[Report] : Getting Backtrace while executing "compvisu lio"
CROXE-16428 CROXES-22045 Major endUser_customerSite command.//00388805//
[Report] : CLI issue with UTF-8 character in Korean
CROXE-16427 CROXES-21645 Major endUser_customerSite language.
[Report] : OXE:M3: No RBT for SIPISDN Calls from
CROXE-16417 CROXES-20063 Major validation_funcManual Restricted Domain(g729) set
[Report] : 4645 distributed list mail box number shows as
CROXE-16379 CROXES-22969 Major endUser_customerSite out of service when dialed. Not able to leave message.
[Report] : When PCS is in INACTIVE* mode, xBS don't
CROXES-24098 CROXES-21432 Major endUser_customerSite remain attached to the PCS
[Report] : [Related] : //1893_OT_RR// OTC App Error on
CROXES-24096 CROXES-22978 Major endUser_customerSite forwarding busy or no answer
CROXES-24074 CROXES-22773 Major endUser_customerSite [Report] : Wrong PAI in "180 Ringing" sent to a SIP device
[Report] : [Related] : Since the installation of Hotfix 999 call
CROXES-24093 CROXES-23732 Major endUser_customerSite forwarding via mgr is no longer possible on some devices.
[Report] : Probleme d'allocation compresseur dans une
CROXES-24045 CROXES-23743 Major endUser_customerSite configuration avec WebRTCGateway
[Report] : OT15_MD4/Can't associate OTC Smartphone
CROXES-24010 CROXES-23943 Major validation_funcManual device to a CT user - PMS error
[Report] : M5-corrections to download 8088 terminal type
CROXE-16924 CROXE-16831 Major software binaries from OXE to OST
[Report] : M5-CI: Call log process occupying more than 95%
CROXE-16855 CROXE-16629 Major integration_continuousTest of CPU
[Report] : one way communication when blind transfer to
CROXES-24033 CROXES-23791 Major endUser_customerSite tandem remote worker
[Report] : loss service Tel rainbow during 15mn after bascul
CROXE-16497 CROXE-15678 Major endUser_alpha in M5.200.4.a
[Report] : RBT is not proper for external calls via transit
CROXES-24070 CROXES-24064 Major endUser_alpha node
[Report] : Modified inst_common script in rload to install nss
CROXES-24183 CROXE-16891 Major software packages
[Report] : OXE SIP/TLS trunk does not work anymore after
CROXES-24135 CROXES-22776 Major endUser_betaSystem upgrade to R12.3.1
[Report] : Impossible to answer an alarm call on DECT if
CROXES-24028 CROXES-23742 Major endUser_customerSite digit key is pressed accidentially OXE R12.2 m3.402.25.a
CROXE-16382 CROXES-22057 Major endUser_customerSite [Report] : Incidents 1603 and 1607 recurrent//00387529//
[Report] : OXE:M3// Improper display of ringing indication
CROXE-16406 CROXES-23218 Major validation_funcManual tabs for Boss/Secretary call
CROXES-24095 CROXES-23322 Major validation_funcManual [Report] : OXE/M3: Wrong destination type After

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 130/143
 forwarding(fwd on busy/fwd on no ans) to voicemail
CROXE-16384 CROXES-12609 Major endUser_prebetaSystem [Report] : nomadic ghostz busy with AUXRA
CROXE-16389 CROXE-14735 Major endUser_customerSite [Report] : DTMF not working with IPDECT
[Report] : Unable to access OT Voicemail when calling a
CCD pilot set - Voicemail Server does not recognize the
CROXES-24146 CROXES-23558 Major endUser_customerSite VoiceMail Box
[Report] : Incident 2650=SQL error: appli CMIS_SAVE table
CROXE-16447 CROXES-21104 Major endUser_customerSite NOE_PARAM error 100
[Report] : After a DOUBLE MAIN situation, prefered CS (CPU
A) reboots since CPU B is connected to Reference Media
CROXE-16396 CROXES-23022 Major endUser_customerSite Gateway while Reference M/G is not configured
CROXE-16434 CROXE-12445 Major endUser_customerSite [Report] : Recording has no audio
CROXE-16848 CROXE-14809 Major validation_funcManual [Report] : OXE M5: UA virtual not listed to sync with rainbow
CROXE-16448 CROXE-14134 Major endUser_customerSite [Report] : Dect-User"no response from system"
[Report] : Some incoming public SIP call to a TDM set in a
CROXE-16365 CROXES-23027 Major endUser_customerSite peripheral shelf behind INTOF fails
[Report] : [Related] : Communication without audio between
OXO user called from his Rainbow on mobile a user OTC PC
CROXE-16386 CROXES-22313 Major endUser_prebetaSystem on OXE node.
[Report] : The EWT is getting higher and higher.because the
CROXE-16402 CROXE-14426 Major endUser_customerSite number of ACR cal is not correct in alb process
[Report] : [Related] : //1893_OT_RR// OTC Web can not call
CROXES-23871 CROXES-20769 Major endUser_customerSite muti-device user when Main set is out of service
[Report] : [Related] : No immediate forwarding to SIP
CROXE-16400 CROXES-22077 Major endUser_customerSite Extension when OTC PC disconnected
[Report] : Dual CSTA event from OXE sip calls creating for
CROXE-16423 CROXE-12982 Major endUser_customerSite Recorder in OXE .
[Report] : OXE-M5:New Linux
package(r_linux26_patch_160.007) is not Installed with
CROXE-16597 CROXE-16433 Major integration_funcManual m5.202.5

List of all Duplicates

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

GE: REGRESSION: Bad German translation for missed calls

CROXE-16311 CROXES-15396 Major endUser_customerSite AGAIN / OXE / R12.x
AT: DECT: Sporadically impossible to answer / rewiew ALARM on
CROXES-23286 CROXES-23742 Major endUser_customerSite DECT sets / OXE / R12.3 sm4.302.18.h
OXE:M4// Answered incoming call is updated as missed call in
CROXES-23897 CROXE-15425 Major validation_funcManual Call log - Boss/Secretary Sets
ctrl_numero_it backtraces from Standby CPU - m4.302-18-h
CROXES-23917 CROXE-15384 Minor endUser_customerSite //00445760//
//1893_LSY//OXE (m230022a) do not get SIP ACK msg while
CROXE-16534 CROXE-15379 Major endUser_customerSite working with AVST Rel9.0.2 build 1712

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 131/143
OmniPCX Enterprise - Release 12.3.1
Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 132/143
21.3 M4.501.12.A R12.3.1 MD2

List of all Reports

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

[Report] : OT15_MD4/Can't associate OTC Smartphone device to

CROXES-24102 CROXES-23943 Major validation_funcManual a CT user - PMS error
[Report] : One way communication when blind transfer to
CROXES-24106 CROXES-23791 Major endUser_customerSite tandem remote worker
[Report] : [Related] : //1893_OT_RR// OTC App Error on
CROXES-24109 CROXES-22978 Major endUser_customerSite forwarding busy or no answer
[Report] : [Related] : ID 09-1811 When user are disconnected
CROXES-24103 CROXES-23350 Major endUser_customerSite we don't have the busy tone. We are still in ringing on caller side.
[Report] : CCS stats no data in column " Actives Ressources"
CROXE-16879 CROXE-15129 Major endUser_customerSite (agent grp stat)
[Report] : Calling number is not correct on Rainbow client's
CROXES-24110 CROXES-23738 Major endUser_customerSite Display
[Report] : [Related] : Since the installation of Hotfix 999 call
CROXES-24107 CROXES-23732 Major endUser_customerSite forwarding via mgr is no longer possible on some devices.
[Report] : //1893_LSY//8088 Phone On Hook Button Red and not
CROXES-24113 CROXES-23253 Major endUser_customerSite working
[Report] : OXE/M3: Wrong destination type After forwarding(fwd
CROXES-24108 CROXES-23322 Major validation_funcManual on busy/fwd on no ans) to voicemail
[Report] : CAC is not released for some IP domain, reaching CAC
CROXES-24111 CROXES-22864 Major endUser_customerSite limit
[Report] : Remote FWD to OOS Sip Extension with valid overflow
CROXES-24112 CROXES-21824 Major endUser_customerSite not working
[Report] : Unable to access OT Voicemail when calling a CCD
CROXES-24145 CROXES-23558 Major endUser_customerSite pilot set - Voicemail Server does not recognize the VoiceMail Box

21.4 M4.501.12

List of all fixes

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

CROXES-23740 CROXES-23740 Blocker validation_funcManual Unable to load m4.501.12 #2

OmniPCX Enterprise - Release 12.3.1

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Copyright © ALE International 2020 page 133/143
CROXES-22919 CROXES-22919 Major endUser_customerSite CSR Signing (Local)
CROXES-22920 CROXES-22920 Major endUser_betaSystem CSR Import PKCS#12 / PKCS#7
CROXE-15188 CROXE-15188 Major endUser_customerSite crash of both CPU after forward in loop
//1893_LSY_RR// GE: Call log doesn't store missed call for
busy user without Multiline with camp-on enabled / OXE /
CROXE-12714 CROXE-12714 Major endUser_customerSite R12.3 m4.302.5.a
CROXE-15277 CROXE-15277 Minor endUser_customerSite CCD - Pro-acd acd station in tandem configuration
CROXES-23224 CROXES-23224 Major endUser_customerSite SIP REFER impossible with long number with RSI
CSTA wrong callback translator used when calling busy
CROXES-23011 CROXES-23011 Major endUser_customerSite subscriber
CROXES-23214 CROXES-23214 Major validation_funcManual SIP URL Domain parameter is not showing in mgr
CROXES-23752 CROXES-23752 Major validation_funcManual m4.501.12 #3: Backtrace observed during RUNTEL
CROXES-23219 CROXES-23219 Minor endUser_customerSite Prefix plan shows double entire//00472472//
sipextgw tool does not reflect well the value Send user name in
CROXES-23444 CROXES-23444 Minor endUser_prebetaSystem SIP
CROXE-14090 CROXE-14090 Minor endUser_customerSite ALE PROD: OXE phonebook stuck in R12.3
The country code is missing for supervised calls via the Set
CROXE-14786 CROXE-14786 Minor endUser_customerSite Supervision key
CROXE-13540 CROXE-13540 Minor software_analysisTool OXE M4 : Klockwork- Array tab_mevo.Item' initialization issue
[Related] : Since migration in 12.3.1 , the call log visually
notifies (message lamp) unanswered calls (for example on all
CROXES-23679 CROXES-23679 Minor endUser_customerSite posts in a hunting group ) - MAO System Option
CROXE-14456 CROXE-14456 Major endUser_customerSite DECT sets ringing delayed_//00412060//
CROXES-23358 CROXES-23358 Major None SRTP keys printed in Socket Agent traces
CROXE-15973 CROXE-15973 Major endUser_customerSite //1893_LSY//OXE 12.3.1: calllog issue
Non-void function does not return value // KWID-58234// OXE
CROXE-15726 CROXE-15726 Major software_analysisTool DEV
GE: REGRESSION: Call log not accessible via red LED key / OXE
CROXES-23720 CROXES-23720 Major endUser_customerSite / R12.3.1 m4.501.10.f
Since migration in 12.3.1 , the call log visually notifies
(message lamp) unanswered calls (for example on all posts in a
CROXES-23326 CROXES-23326 Minor endUser_customerSite hunting group )
CROXES-23072 CROXES-23072 Critical validation_funcManual Unable to hear RBT when the DECT calls IP Touch/TDM sets

List of all Reports

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

[Report] : CSTA Not possible to active on hold from a DECT

CROXE-15680 CROXE-13146 Major endUser_labSystem set by CSTA
CROXE-16212 CROXE-14563 Major review [Report] : [Feature ] Simple upgrade of OXE patchs

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 134/143
 [Report] : Wrong spelling of the "Category 1" parameter (mgr
CROXES-23710 CROXES-22048 Major endUser_customerSite > Categories > Transfer Category) in French
[Report] : All phones are unable to make internal or external
CROXE-16029 CROXE-13780 Major endUser_customerSite calls until a double BASCUL//00401014
[Report] : MAO error occurs when the user remove the
CROXES-23688 CROXES-22853 Major validation_funcManual directory name
[Report] : M5-NRT: LED still blinking when call log accessed
CROXE-15853 CROXE-14901 Major validation_nonRegression by prefix
[Report] : Wrong spelling of the "Unattended Transfer for
CROXES-23697 CROXES-21962 Minor endUser_customerSite RSI" parameter (SIP external gateway) in French
[Report] : GE: REx: Remote Extension Network doesn't start +
Exceptions init_remote_nwk with incidents 5904 and 1721 /
CROXES-23676 CROXES-23268 Major endUser_customerSite OXE / R12.2 m3.402.25.a
CROXES-23673 CROXES-23392 Major endUser_customerSite [Report] : // 1893F_LSY_RR // Question about SSH on OXE
[Report] : Need to close port 80(unnecessarily opened by
CROXE-16106 CROXE-15681 Major software Nginx)
[Report] : special character for proxy do not work and full
CROXES-23671 CROXES-22782 Major endUser_customerSite fqdn for proxy name does not work
[Report] : Rainbow : impossible to have a connection to
CROXES-23670 CROXES-22304 Major endUser_customerSite openrainbow.com because of domain name
CROXE-16105 CROXE-15738 Major software [Report] : CS-2 reboots in case of POWER DOWN request
[Report] : 4645 Voice Guides after 2020: Need to remove an
CROXE-16203 CROXE-15049 Major None incident
CROXES-23521 CROXES-22127 Major endUser_customerSite [Report] : //OTHER// Error during Faxtransmission
[Report] : H323 trunk calls forwarded to external disconnected
by INTIP3 (timer) linked to delay to get ALERT from T2 //
CROXES-23516 CROXES-22560 Major endUser_customerSite 00404678// m3.402.25
[Report] : FW Enhancement: Automation of on-hook tone
CROXES-23517 CROXES-17719 Major review detector parameters for APA trunk
[Report] : GD3/INTIP3: Bug in source code with Thales
CROXES-23513 CROXES-21096 Major software context
[Report] : //1893_LSY_RR// GE-R12.2 - Frequently reboots of
CROXES-23511 CROXES-20885 Major endUser_customerSite ACT's behind IOIP3 after IOIP3 crash with backtrace
[Report] : GD3/INTIP3: ATTR_MCC field is not coherent than
CROXES-23515 CROXES-21500 Major software enum LIOEM_MCC
CROXES-23514 CROXES-21499 Major software [Report] : GD3/INTPIP3: Fax SIP overflow on maxSizeCbTb
CROXES-23512 CROXES-21425 Major review [Report] : NGP_9.xx: trace suppression
[Report] : No voice connection when calling of user with
CROXE-15709 CROXES-18254 Major endUser_customerSite active forwarding to 4645 voicemail
[Report] : SOSM messages 1.1-1.3 issue : "selection feature"
CROXE-15672 CROXE-11106 Major endUser_acceptance does not change to "statistical" in specific case
[Report] : [Related] : No call forwarding to the tandem device
CROXES-23328 CROXES-22531 Major endUser_customerSite if the SIP Extension (Main set) is Out of Service
[Report] : In a Master conference scenario, master is hearing
the RBT until all the users in the conference group list picks
CROXE-15724 CROXE-11272 Major endUser_customerSite up the call via SIP TG.

OmniPCX Enterprise - Release 12.3.1

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Copyright © ALE International 2020 page 135/143
 [Report] : since R12 migration crash of CPU very oftern
CROXE-15723 CROXES-17304 Major endUser_customerSite without logs
CROXE-15722 CROXE-11214 Major endUser_customerSite [Report] : SIPMOTOR restarted.
[Report] : Incorrect filling of the SIP field "TO" following a call
CROXE-15720 CROXE-12524 Major endUser_customerSite transfer from an agent to an RSI point
CROXE-15718 CROXE-12164 Major endUser_demoSystem [Report] : Incident 412 not working
[Report] : While switching from 8058s to 8068s with MLA
CROXE-15716 CROXE-12099 Major endUser_customerSite keys, switching fails and time is not displayed on the screen
[Report] : SOSM issue when re-stop with the initial password (
CROXE-15671 CROXE-11105 Major endUser_acceptance No transmission to the CP of message )
[Report] : SOSM Data transfer request and MCL/Group
correspondence issue ( not defined in the TT channels for the
CROXE-15670 CROXE-11103 Major endUser_acceptance PABX of given capacity )
CROXE-15660 CROXES-14988 Major endUser_customerSite [Report] : After RSI call to agent, wrap up is cancel
[Report] : [Related] : sequential group: the external
CROXE-15658 CROXES-22176 Major validation_funcManual incoming call is ended on the first disconnected mobile
CROXE-15667 CROXE-11102 Major endUser_acceptance [Report] : SOSM MCL voice tract Connect by command issue
CROXE-15666 CROXE-11101 Major endUser_acceptance [Report] : SOSM MCL assignment issue

[Report] : SOSM Remote Control does not receive messages

1.4 about the order/cancellation by the subscriber of the
CROXE-15732 CROXE-11107 Major endUser_acceptance Supplementary Services.

[Report] : SOSM SS (conf) Point 9.4 step 12 no message MCL

CROXE-15652 CROXE-14140 Major endUser_customerSite not released

[Report] : Sometimes, there are no digits in the messags 1.3

CROXE-15651 CROXE-14427 Major endUser_customerSite when user make "insignificant" call

[Report] : //S3 requested// Incorrect display of diversion info

CROXE-15649 CROXE-14015 Major endUser_customerSite on the terminal device

[Report] : Check-in language is not applied automatically in IP

CROXE-15648 CROXE-12919 Major endUser_customerSite DECT 8242 hotel suit guest extensions.

[Report] : SOSM SS (chain forward) Point 2.4 step 1 no

CROXE-15647 CROXE-14138 Major endUser_customerSite message 1.1 if all A,B,C, D under control

[Report] : No Ring Back Tone on T2, when an incoming call

CROXE-15655 CROXE-14009 Major endUser_customerSite transit via OXE to Third Party SIP PBX

[Report] : SS (CS) Point 6.3 step 10 Code value is 04 instead

CROXE-15654 CROXE-14428 Major endUser_customerSite of 05 call

[Report] : GE: Beta: OXE Call log translation issue / OXE /

CROXE-14811 CROXE-14443 Major endUser_betaSystem R12.3.1 m4.501.1.a

OmniPCX Enterprise - Release 12.3.1

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Copyright © ALE International 2020 page 136/143
 [Report] : //1893F_LSY_RR// Cloud Connect Procedure RTR
CROXES-23674 CROXES-23194 Major endUser_customerSite Status NOK Code 603 : CNX/DCNX every 2 minutes

CROXES-23715 CROXES-22783 Major endUser_customerSite [Report] : Command "compvisu eqt" aborts with backtrace

[Report] : M5 Direct RTP: NRT- Call released when SEPLOS in

CROXE-16115 CROXE-15827 Major validation_funcManual hold state

[Report] : Cloud Connect - oxe remote console - After

execution of command incvisu or uhwconf the session is very
CROXE-15477 CROXE-14011 Blocker validation_funcManual slow then session timout, it is not possible to reconnect

[Report] : OT15/Option 'can be called/dialled by name' is set

CROXE-14884 CROXE-13182 Major validation_funcManual to false if user created using OXE profile in 8770

[Report] : LAB: Cloud Connect netadmin menu needs

CROXES-23668 CROXES-20708 Major endUser_labSystem formatting

CROXES-23520 CROXES-21107 Major endUser_customerSite [Report] : OT | Incoming Fax transmission error

[Report] : Cloud Connect - Remote console - ccagent or

ccservices service not restarted for the command "service
CROXE-15502 CROXE-15346 Major validation_funcManual ccagent or ccservices restart" executed from remote console

CROXES-23499 CROXES-22912 Major endUser_customerSite [Report] : Dect-User"no response from system"

[Report] : //1893_CCD_RR// 377412_Wrong Information in

CSTA when Call goes through ABCF Hybridlink and Call is
CROXE-15703 CROXE-12984 Major endUser_customerSite transferred by a SIP Application

List of all Duplicates

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

Non-replied call is stored on the called set when the call gets
CROXES-23468 CROXES-23326 Major validation_funcManual overflowed and answered
To disable the MWI notification for unanswered internal and
CROXE-15830 CROXES-23326 Minor endUser_customerSite external calls._//00433434//
Caller Number is updated incorrectly in unanswered call When
CROXES-23467 CROXES-23326 Major validation_funcManual set do the network substitution call
After Update from Rel.12.3 to 12.3.1 Call log is not working
CROXES-23620 CROXES-23326 Major endUser_customerSite correctly
//1893_LSY//Call log of missed calls on phone sets with set
CROXES-23440 CROXES-23326 Minor endUser_customerSite supervision keys

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 137/143
CROXES-23415 CROXES-23326 Major endUser_customerSite Call Pick up -> Unanswered call
Set Supervision are signaled as unanswered on the called
CROXES-23334 CROXES-23326 Major endUser_customerSite telephone after 12.3.1 update.
Internal call:Message LED blinks, although ISDN User/Internal
CROXE-15739 CROXES-23326 Major endUser_customerSite is set to false
beta-OXE R12.3.1 Dect reacts very slow or no answer from
CROXES-22952 CROXE-14456 Major endUser_betaSystem system, if "Allow auto FW update of sets + YES"
CROXES-23471 CROXES-23326 Minor endUser_customerSite Call Log message LED behavior and internal calls storage
//1893_LSY//unanswered calls in the call list although the user
CROXE-16023 CROXES-23326 Minor endUser_customerSite is busy
REX: Remote Extension Network doesn't start + Exceptions
init_remote_nwk with incidents 5904 and 1721 / OXE / R12.3
CROXES-23448 CROXES-23268 Critical endUser_customerSite m4.302.5.h
Since update of OXE to 12.3.1 not possible to switch off
CROXES-23619 CROXES-23326 Major endUser_customerSite message LED for internal missed calls/if in conversation
CROXE-15972 CROXE-15973 Major endUser_labSystem Problem with non replied call list / call log - set blocks
OXE 12.3.1: Group Call Pickup creates unanswered call on
CROXES-23612 CROXES-23326 Minor endUser_customerSite initially called set

21.5 M4.501.11 R12.3.1 MD1

List of all fixes

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

OXE Rainbow CCTool failed - can't create lock ..file was not
CROXES-22326 CROXES-22326 Minor endUser_customerSite created.
M4 NRT: White call communication observed during blind
CROXE-14441 CROXE-14441 Major validation_nonRegression transfer call answer via hands-free mode
CROXE-15041 CROXE-15041 Minor software OXE M4 - Code Removal of CROXE-12291
FNSE: INTIP3A don't use DTLS in remote ACT using INTOF
CROXES-22831 CROXES-22831 Minor endUser_customerSite links
R12.3.1: Nulog & Numan field not updated for Consult
CROXE-14836 CROXE-14836 Major validation_funcManual Multilines And Supervised Sets in "Multitool CHECK" command
[Related] : servicability request for IP-xBS synchronization
CROXE-13887 CROXE-13887 Major endUser_prebetaSystem tree splits OXE part
M4:SIP Trunk Recording: UsertoUser not sent in 200OK
CROXE-13226 CROXE-13226 Blocker validation_funcManual network pilot call when network agent is monitored
CROXES-22775 CROXES-22775 Critical endUser_customerSite Voice over IP not working
M4-NRT: PCS rescued Sets should not display the call log
option in menu page and set get freeze while accessing call
CROXE-14696 CROXE-14696 Major validation_nonRegression log
GE: Incorrect display on the Z-set, when SIP trunk has Special
CROXES-22747 CROXES-22747 Minor endUser_customerSite Service = Urgent Broadcast / OXE / R12.1 sm2.300.24

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 138/143
CROXES-22437 CROXES-22437 Blocker endUser_customerSite CCD - Main_afe process doesn't start
M4 WebRTC GW : ON HOLD external user losses it hold tone
CROXE-14483 CROXE-14483 Major validation_funcManual when enquiry call is made by rainbow client
CROXE-14651 CROXE-14651 Major endUser_alpha ALPHA : Unanswered calls not displayed on DECT tandem
OXE:M3: Heavy noise when seplos user hold&retrive a NW
CROXES-21397 CROXES-21397 Blocker endUser_customerSite user
CROXES-19244 CROXES-19244 Major validation_funcManual 8078s set resets when logged in as DSU
//After migrating OXE from R11.0.1 to R12.3, database
CROXES-22954 CROXES-22954 Major endUser_customerSite inconsistencies observed//
CROXE-14123 CROXE-14123 Critical endUser_alpha Alpha nu11 : Campus incoming call KO

List of all Reports

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

[Report] : [Related] : [Feature] Creation of Serbian country

CROXES-23085 CROXE-14049 Major review variant-Swinst part
[Report] : [prebeta OXE] database periodic backup doesnt
CROXES-23074 CROXES-22713 Major endUser_prebetaSystem work in m4, the line is missing in crontab
[Report] : AT: mailsys process sporadically blocked and no
incidents / Omnivista Alarms anymore / OXE / R12.1
CROXE-15217 CROXE-11830 Major endUser_customerSite m2.300.20
[Report] : LDI Handle correctly session timer with RE-
CROXE-15354 CROXES-22572 Major endUser_customerSite INVITE in SIP-tLS SRTP
[Report] : Panic Flag SWK because of software lock 328 IP-
CROXE-14897 CROXE-12243 Major endUser_customerSite Softphone Attendants exceeded.
[Report] : Frequently incidents 4403=Error 8 on message
CROXE-14882 CROXE-12439 Major endUser_customerSite type 1 on timeslot x is generated
[Report] : M4 IP DRlink VG play on OXE for OPR: VG
CROXE-14704 CROXE-14178 Major endUser_labSystem broadcasted to Agent and External party in discrete listening
CROXES-22787 CROXES-22013 Major endUser_customerSite [Report] : vulnerabilities Oxe R12.2
[Report] : OXE users gets connected to voice guides or one
CROXE-14910 CROXES-21638 Major endUser_customerSite way call during external calls after some time//00375884//
[Report] : 1st digit is missing in the display of 8018,8058s
CROXE-14909 CROXES-21818 Major endUser_customerSite during Incoming call
[Report] : INTOF2A remains in wait link after inter act link
CROXES-23084 CROXE-12676 Major endUser_customerSite loss or power fail
[Report] : GE: Database change on Main-CPU not taken into
CROXE-15066 CROXES-22517 Major endUser_customerSite account on Stand-By CPU / OXE / R12.2 m3.402.25
[Report] : SIP TLS and ABCF2 network : End of call after
CROXE-15353 CROXES-22433 Major endUser_customerSite blind transfer to remoteworker
CROXE-14991 CROXE-14791 Major endUser_prebetaSystem [Report] : Request to RnD to integrate new infocollect 5.8
[Report] : audio issue with calls recorded through
CROXE-14880 CROXE-12664 Major endUser_customerSite Packetyzer

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
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CROXE-15036 CROXE-12415 Major endUser_customerSite [Report] : Lot of checkdb errors after upgrading to R12.2
[Report] : System crashes with 1640=Internal Monitel error
CROXE-14877 CROXES-21579 Major endUser_customerSite no 3, line 11745, file 68 error GAP_HANDSET exception
[Report] : Problems with incoming SIP Calls after upgrade to
CROXE-14895 CROXES-21937 Major endUser_customerSite Rel 12.2
CROXES-23121 CROXES-22820 Major endUser_betaSystem [Report] : ippstat tool in native encryption
[Report] : [Related] : OXE Phonebook Freefield is cleared
when OTC Smartphone or OTC PC is added or user name is
CROXE-14849 CROXES-21925 Major endUser_customerSite changed
[Report] : SOSM a lot messages 2.2 for already
CROXE-14853 CROXE-12531 Major endUser_customerSite disconnected calls coming
[Report] : Issue of DTMF - not recognized by SIP Server of
CROXE-14911 CROXE-11415 Major endUser_customerSite conference
CROXE-15611 CROXE-13230 Major endUser_customerSite [Report] : DTMF is not taken into account.
[Report] : An incoming SIP-ABCF call internally transferred
CROXE-14918 CROXES-21776 Major endUser_customerSite can't be put on hold by the remote SIP party
[Report] : Urgent broadcast call to Agent - CC Tab in Menü
CROXE-15396 CROXE-11973 Major endUser_customerSite on phones disappears
[Report] : DTMF Tones are being sent automatically to the
CROXE-14827 CROXES-21527 Major endUser_customerSite calling extension on ISDX when Call is answered on OXE.
[Report] : //1893F LSY_ESC// Incident 2678 Error IPC
CROXE-14915 CROXE-11208 Major endUser_customerSite SEND: appli CMISE
[Report] : M5:Unable to send voice mail using softkey only
CROXE-15310 CROXE-14553 Major integration_funcManual with ABCF-IP in IP sets
[Report] : Called/Dialed by Name and busy camp is not
CROXE-14889 CROXE-13725 Major endUser_customerSite working correctly //00398050
[Report] : [Related] : //1893_OT_RR// MIGROS : OTC
Smartphone VoIP - No Voip when switching to mobile
CROXE-14851 CROXES-21993 Major endUser_customerSite network
[Report] : Error "Software problem in restricted_map_dcom
CROXE-14893 CROXES-22423 Major endUser_customerSite !!!" when using "dectview com"
[Report] : N1: GCC/Glibc : Unable to configure redundancy
CROXE-15312 CROXE-14684 Major validation_funcManual EGW parameter in mgr
CROXE-15356 CROXE-7867 Major endUser_customerSite [Report] : CAC counter randomly blocked in one IP domain.
CROXE-15614 CROXE-13909 Major endUser_customerSite [Report] : download of voice guide blocked for OMS
[Report] : Attendant's call to entity call prefix fails if set is
CROXE-14875 CROXE-10058 Major endUser_customerSite CDT is forwarded to voicemail
[Report] : M4 Alpha : All the coupler's getting down due
CROXES-23086 CROXE-14676 Major endUser_alpha External EGW not sync with OXE
[Report] : Cloud Connect - oxe remote console - After
execution of command incvisu the session is very slow then
CROXE-15251 CROXE-14011 Major endUser_prebetaSystem session timout, it is not possible to reconnect
[Report] : Cloud Connect: Unable to restart ccagent service
CROXE-15344 CROXE-14430 Major software after a crash
[Report] : Cloud Connect: Unable to restart ccservices
CROXE-15345 CROXE-14431 Major software service (Remote Console) after a crash

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 140/143
 [Report] : RSI : Caller does not ear the VG when calling
CROXE-14916 CROXE-12584 Major endUser_customerSite from SIP trunk
[Report] : M3-CI: Calling number not displayed on called
CROXE-14945 CROXES-22830 Major integration_continuousTest party during network call
CROXE-14854 CROXE-12530 Major endUser_customerSite [Report] : SOSM unexpected 0F in reply of command 10
CROXE-14831 CROXE-12535 Major endUser_customerSite [Report] : SOSM Attribute of phone number
CROXE-14845 CROXE-12534 Major endUser_customerSite [Report] : SOSM test 8.2
CROXE-14852 CROXE-12533 Major endUser_customerSite [Report] : SOSM no Music on Hold in MCL
[Report] : OXE no longer generates Obstraf pmm tickets
CROXE-15334 CROXES-21635 Major endUser_customerSite under /usr4/pmm
CROXE-15633 CROXE-11894 Major endUser_customerSite [Report] : Protel Synronisation via AHL doesn't work
CROXES-23192 CROXES-20605 Major endUser_customerSite [Report] : remote install PCS fails
[Report] : Array 'number' of size 18 may use index value(s)
CROXE-14825 CROXES-22675 Major software_analysisTool 18 // KWID-58184 // CCX
CROXE-14829 CROXE-12537 Major endUser_customerSite [Report] : SOSM not complect list of SS in command 12
[Report] : On SIP-ABCF forwarded calls, "transport=TCP" is
missing in the Contact header of the 302 when the URI of
CROXE-14917 CROXES-21338 Major endUser_customerSite the Contact contains the OXE
[Report] : SIP calls remain as inactive with State =
CROXE-15323 CROXE-11936 Major endUser_customerSite INITIAL_STATE
[Report] : CCD Agent receives a distributed call. This agent
CROXE-14908 CROXES-21604 Major endUser_customerSite does an enquiry call to the user in the second node
[Report] : M4-NRT: "Events" option is displayed in menu
CROXE-14808 CROXE-14624 Major validation_nonRegression page when call log access option is enabled
CROXE-14874 CROXE-9227 Major endUser_customerSite [Report] : 8242 blocked : No answer from system
[Report] : By abc link, Overflow on 2nd routing number of
ENTITY CDT is not working in case of timer 102 expiration
CROXE-15615 CROXE-13953 Major endUser_customerSite before of timer overflow_//00390193//
[Report] : Set type is "NOE_C_COLO" in listerm all for 8039s
CROXE-14912 CROXE-12211 Major endUser_customerSite set.
[Report] : //Supervised transfer from VAA is not working if
CROXES-23329 CROXES-22545 Major endUser_customerSite Q23 transparency is set to TRUE the SIP ABCF trunk group//
CROXE-15234 CROXES-19988 Major endUser_customerSite [Report] : Crash CPU MAIN with Backtrace + Crash Standby
[Report] : [Related] : SEPLOS user: Impossible to retrieve
the first call on OTC Smartphone if second calling party
CROXE-15351 CROXES-20759 Major endUser_prebetaSystem release the call first .
CROXE-14813 CROXE-13130 Major software_validation [Report] : M4: IPNOSIS traffic testing Memory usage
[Report] : Cannot register new DECT sets, no answer on
CROXES-23034 CROXES-20848 Major endUser_customerSite dectinston tool
[Report] : The incoming call from SIP Trunk transit OXE to
CROXE-14896 CROXE-13106 Major endUser_customerSite DPNSS Trunk fails.
[Report] : INT_HS role status for standby INTIP3B link see
CROXE-14891 CROXE-13071 Major endUser_customerSite in config all

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 141/143
List of all Duplicates

ISSUE KEY MAIN CR PRIORITY HOW FOUND SUMMARY

R12.3.1: Getting Error message and Numan Spvi field not

CROXES-22921 CROXE-14836 Major validation_funcManual updated in multitool command

CROXES-22951 CROXES-22437 Major endUser_customerSite CCD - main_afe KO after upgrade OXE. Catalog.cfg corrupted
No hybrid links was up after upgrade to R12.2, need hotfix in
CROXE-14907 CROXE-12415 Minor endUser_customerSite R12.3 m4.30.18.h//00419680
// Database inconsistencies of table KEYBOARD following
migration to R12.3. Duplicate of CROXES-22954// à migration en
CROXES-23008 CROXES-22954 Critical endUser_customerSite R12.3

CROXES-22769 CROXES-22437 Minor endUser_customerSite Main_afe process can't start after OXE migration

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 142/143
Submitting a Service Request
Please connect to our eService Request application.

Before submitting a Service Request, please be sure:

 The application has been certified via the AAPP if a third party application is involved.
 You have read the release notes that list new features, system requirements, restrictions, and more,
and are available in the Technical Documentation Library.
 You have read through the related troubleshooting guides and technical bulletins available in the
Technical Documentation Library.
 You have read through the self-service information on commonly asked support questions and known
issues and workarounds available in the Technical Knowledge Center.

- END OF DOCUMENT -

OmniPCX Enterprise - Release 12.3.1

Release Note & Installation procedure for OmniPCX Enterprise R12.3.1 Released version M4.501.14 TC2632en-ed.06
Copyright © ALE International 2020 page 143/143