DT Series ATM

Error Code Reference Manual

DT-ERRCODE-V2.4-201412
 Confidential material of GRG, No disclosure to unauthorized Party.

Version Description Date

Contents V1.0 New publication for this manual 2004.10

Version Editor Date

V1.1 2004.12 - 2006.02
Added USB diagnostic unit and EPP keypad

4.3 NMD100 dispenser, 4.7 Journal printer, 4.9 SAM card module, 4.12
Modified
Withdrawal shutter,4.14 Deposit shutter, 4.16 Contactless IC card reader,
Contents 4.18 HCM Dispenser, 4.24 F510 dispenser

4.3 NMD50 dispenser; 4.8 Invoice printer;4.13 Night deposit mechanism; 4.15
Deleted UPS;4.17 Envelope deposit unit; 4.19 MinMech Dispenser;
4.21 SDD dispenser (only for F12); 4.24 Bar code scanner

Version Editor Date

V1.2 wei ling 2006.08
4.19 F400/F100 dispenser;
4.22 Envelope deposit shutter (only for H38);
Added
4.23 I/O expansion board; 4.26 Bundle-stacking shutter (only for G21); 4.27
Contents
Withdrawal shutter (only for H38)
4.6 Thermal, dot matrix receipt printer
Modified
4.7 Journal printer; 4.14 RF card reader; 4.15 HCM Dispenser; 4.20 F510
dispenser

Version Editor Date

V1.3 wei ling 2007.09

Contents
Added ###################################################################

Modified IC Card Reader

Deleted Withdrawal shutter

Version Editor Date

V1.4 wei ling 2007.09

Contents
Added BA-1、、GRGCDM、Coin processer module、Cheque Scanner、DVR

Modified Receipt Printer、Coin Channel Controller、F400/100Cash Dispenser

Version Editor Date

V1.5 wei ling 2008.04
4.6 CRT310 card reader; 4.26 Token Issue Module; 4.46 MEI Cash Deposit
Contents Added Mechanism;
4.48 Lobby90 Cash Deposit Mechanism; 4.52 Stacker Shutter; 4.57 VFD Display
Contents

4.19 Contactless IC card reader; 4.22 HCM Dispenser;

Modified 4.44 Coin Acceptance System (CAS-001,CAS-002);

Version Editor Date

V2.0 wei ling 2009.06

Added ###################################################################

Contents

2940-2942、3740-3751、4251-4253、18031-18034、18036、18043、18044、
Modified 18052、18066、18070-18071；

Deleted 2123、4199、3756-3769

Version Editor Date

v2.1 wei ling 2010.06

Added ###################################################################

Contents

1338；2122-2124、2128、2138-2139、2142-2156、2170-2172；3022-3023、
Modified 3025、3044；12020

2103-2121、2125-2127、2129-2133、2147-2155、2157-2159、2161-2163、
Deleted
2165-2168；

Version Editor Date

v2.2 李长亮 2011.09

Added ###################################################################

Contents

Modified ###################################################################
 1947、2062-2068、2498、2917、2931-2938、2942、2951-2954、2955-2962、
2964-2967、5700、5718、5799、45336-45342、45346-45349
Deleted
Delete Module：
1700-1799、2300-2399

Version Editor Date

v2.3 李长亮 2013.06

Added ###################################################################
Contents

Modified 18120
Delete Module：
Deleted
1200~1299、2100~2199、17000~17099、44100~44199

Version Editor Date

V2.4.1 李莉 2014.07

Added ###################################################################
Contents

Modified
Deleted
 Hardware manufacturer or
SN. Error Code Module
Equipment model
1 1 899 Software
2 900 1099 Serial port or RS232 Hub RSH001/RSH002/RSH003
3 1100 1199 NMD Dispenser NMD100/NMD100e
4 1200 1299 Motorized Card Reader Omron/Sankyo/TTCE
5 1300 1399 Receipt Printer TRP003/TRP005/T542/DP614
6 1400 1499 Journal Printer DJP617/DJP9347/DJP330/TJP001
7 1500 1599 Invoice Printer DRP389
8 1800 1899 Diagnostic Unit DIU001/DIU002
9 1900 1999 User Keypad EKP001/EPP001
10 2000 2099 Withdrawal Shutter WST001
11 2100 2199 Bill Acceptor BA15
12 2400 2499 Deposit Shutter DST004/DST006
13 2900 2999 UPS Assembly Santak/Kstar/APC
14 3000 3099 GPIO Advantech/Portwell/IEI
15 3300 3399 RF card reader CCR004
16 3400 3499 Envelope Deposit Unit Fujitsu
17 3500 3599 Passbook Printer Fujitsu
18 3700 4199 HCM Cash Module HT3842
19 4200 4299 MiniMech Dispenser MiniMech
20 4300 4399 DIP Card Reader Sankyo
21 4700 4799 SDD Dispenser SDD
22 4800 4899 PR2E Passbook Printer PR2E/PRT
23 4900 4999 Bar Code Scanner IS4220/N56XX
24 5000 5099 F400/100 Cash Dispenser F400/F100
25 5100 5199 F510 Cash Dispenser F510
26 5300 5409 UPS Kstar
27 5400 5499 Coin Acceptor C435 C435
28 5600 5699 Device Indicator ASI001
29 5700 5799 Coin Channel Controller
30 5900 5999 ATM Status Indicator ASI002
31 6000 6099 Token Acceptor TIM001
32 6100 6199 LED Display Module LED004/LED005
33 6500 6599 Envelope Deposit Shutter DST003
34 6600 6699 Coin Acceptor G46 G46
35 6700 6799 Coin Shutter CST001
36 6900 6999 I/O Expansion Board IOEB001/IOEB002/IOEB12P
37 7000 7099 TCP/IP
38 10100 10199 ATM SN Control Unit
39 12000 12199 GRG CDM Cash Dispenser CDM8240/CDM6240
40 13000 13199 GRG CDM5250 Cash Bundle CDM5250
41 14000 14099 Dispenser
MEI Cash Deposit Mechanism BNA56/BNA57
42 14100 14399 BR15 Bill Recycling Module BR15
43 15000 15999 CRM9250 Cash Recycling Module CRM9250
44 17000 17099 Coin Acceptance System CAS006/CAS006A/CAS006B
45 18000 18099 Lobby90 Cash Deposit Mechanism Lobby90
46 18100 18599 CAM8340 Cash Acceptor Module CAM8340
47 19100 19599 Note Sorting Machine CM200/CM400
48 20100 20199 Card ejection module RCM-001, RCM-002
49 22300 22399 RF card reader R50、CRT603
50 31000 31099 Electronic Journal recorder EJR001
51 31100 31199 U Disk OCR
52 32000 32099 TM220U(B) Document printer TM220U(B)
 53 32200 32299 TTP2130 Invoice Printer TTP2130
54 32300 32399 Bar Code Printer BT-UC056
55 32400 32499 Stamp Machine SM001
56 32500 32599 Invoice printer SPRET, AB-PD560
57 34200 34399 Cheque Scanner RS891
58 34400 34499 Passport Scanner 3M
59 35000 35099 Switching Output Module MSI001
60 40000 40099 EPP Keypad EPP002/EPP003
61 40100 40199 Palm Vein Reader Fujitsu
62 40200 40299 Fingerprint reader Fujitsu
63 41000 41099 Note Stacker BSS001
64 41100 41199 Withdrawal Shutter WST002
65 41200 41299 TIM002 Card Ticket Issue Module TIM002
66 41400 41499 TIM004 Card Ticket Issue Module TIM004
67 41600 41699 Deposit Roller DRL001
68 41700 41799 Envelope Deposit Transport
69 44100 44199 DVR Control Assembly DaHuaTech/HIKVision
70 44200 44299 USB Camera Assembly CM3002
71 45000 45099 Token Issue Module TIM001
72 45100 45199 VFD Display ZT358
73 45300 45399 Magnetic Ticket Processing Module MTPM001
74 45400 45499 Magnetic Ticket Printer Swecoin/WBE
75 45900 45999 Safe Gate controller SGC001
76 46000 46699 Other
77 47000 47099 IDRYG3 LED Display Module IDRYG3
78 47200 47299 CP5200 LED Display Module CP5200
Note: Bold words indicates the production manufacturer
State Hardware Return
Error Code Type Description Recommended Action
Code Code
2 Software Equipment is switched off or unconnected Check the equipment and try again None
201 Software Error operating file or fail to open file Check the resource file None
301 Software Too much times to input the password Wait and try again None
302 Software Password error Input correct password again None
Track and password error, track number
303 Software Contact the supplier and update software None
called by software error
304 Software Screen number error Check the configuration files None
Logic configuring note error, invalid
310 Software Check the equipment and replenish notes None
cashbox or cashbox empty, or database
error configuring notes error, withdrawal
Logic
311 Software amount exceeds maximum amount of Check parameters and try again None
dispensing notes at one time
Logic configuring notes error, project 1
312 Software for configuring notes failed, improper Check parameters and try again None
withdrawal amount inputted
Logic configuring notes error, project 2
313 Software for configuring notes failed, improper Check parameters and try again None
withdrawal amount inputted
Logic configuring notes error, withdrawal
314 Software amount exceeds maximum amount of Check parameters and try again None
dispensing notes at one time
Logic configuring notes error, withdrawal
amount calculated by the system in last
315 Software Check parameters and try again None
checking exceeds maximum amount of
dispensing notes at one time
Logic configuring notes error, last note
316 Software Contact the supplier and update software None
checking failed, amount of notes
mismatched
logic configuring notes error, note
317 Software Check the configuration files None
denomination error
cashbox initialization error, fail to get note
320 Software Check the terminal and try again None
cashbox status
Cashbox initialization error, fail to get
321 Software note cashbox status when there is no Check files in database None
hardware simulation
Cashbox initialization error, failure when
322 Software Check files in database None
get data in database, database error
325 Software the card is not taken out within specified Remove the card from the card capture bin None
326 Software timecash is not taken out within specified
the Remove the cash from the reject vault None
501 Software time
Security validation exception error Check parameters and try again None
502 Software Security module is called by the system Check the resource file None
521 Software failure configuration non-existence
Security Check the resource file None
522 Software Security configuration can not be Check the resource file None
541 Software recognized
Integrity files are non-existent Re-install software None
542 Software Integrity files can not be recognized Re-install software None
543 Software Integrity files validating failure Re-install software None
544 Software Integrity BITMAP Re-install software None
545 Software Integrity register Re-install software None
546 Software The core file was lost Re-install software None
571 Software Legitimacy files are non-existent Re-install software None
572 Software Legitimacy files can not be recognized Re-install software None
573 Software Legitimacy files validating failure Re-install software None
574 Software Legitimacy BITMAP error Re-install software None
575 Software Legitimacy register failure Re-install software None
576 Software Terminal information were lost Re-install software None
577 Software License has expired Update software None
578 Software The total number of free trials has run out Update software None
579 Software Version is unavailable Update software None

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State Hardware Return
Error Code Type Description Recommended Action
Code Code
Advertisement package response, fail to
811 Software unpack advertisement package: there is no Check the network connection and try again None
more than two separators 0x1C
Advertisement package response, fail to
812 Software unpack advertisement package: the length Check the network connection and try again None
is incorrect
Advertisement package response, fail to
813 Software Check the network connection and try again None
download files
Advertisement package response, fail to
814 Software Check the configuration table None
revise the configuration table
Advertisement package response,
899 Software Check configuration or update software None
unknown response code
902 Serial port or RS232Hub Opening serial port error Check if the serial port is ok None
904 Serial port or RS233Hub Serial port returning data error Check if the communication cable is ok None
905 Serial port or RS234Hub Serial port has not been initialized Restart or update software None
906 Serial port or RS235Hub Fail to send command to serial port Restart or update software None
907 Serial port or RS236Hub Fail to set parameters for serial port Restart or update software None
998 Serial port or RS237Hub Unsupported command Restart or update software None
Check if the terminal or communication cable is
999 Serial port or RS238Hub Port communication timeout None
normal
1004 Serial port or RS239Hub Serial board data error None
1005 Serial port or RS240Hub Serial port has not been initialized None
Restart or replace the serial board
1006 Serial port or RS241Hub Fail to carry out the serial board command None
1007 Serial port or RS242Hub Fail to set parameters for serial board None
Check if terminal is normal and retry, or replace
1012 Serial port or RS243Hub Fail to get sensor status None
the serial board
Check if communication cable works
1013 Serial port or RS244Hub Data returned from the sensor is wrong None
abnormally and re-send the command
Check if terminal is normal and retry, or replace
1019 Serial port or RS245Hub Sensor communication timeout None
the serial board
1021 Serial port or RS246Hub Data command output error Check corresponding cables or replace the serial None
1022 Serial port or RS247Hub Fail to get sensor status board
Update software None
1023 Serial port or RS248Hub Fail to set indicator statues Update software None
Check if communication cable works
1024 Serial port or RS249Hub Fail to get indicator statues None
abnormally and re-send the command
Check if terminal is normal and retry, or replace
1029 Serial port or RS250Hub Indicator communication timeout None
the serial board
Check if communication cable works
1030 Serial port or RS251Hub Fail to get infrared sensor status None
abnormally and re-send the command
Check if terminal is normal and retry, or replace
1039 Serial port or RS252Hub Sensor communication timeout None
the serial board
Check if terminal is normal and retry, or replace
1099 Serial port or RS253Hub Port communication timeout None
the serial board
1140 NMD dispenser Reject vault almost full Clean the reject vault 44
1141 NMD dispenser the data being sent is invalid Contact the supplier and update software None
Software warning message, ignore;
1142 NMD dispenser No message of last transaction if the problem occurs repeatedly, please contact 65
the supplier
Check if the terminal and communication cable
1143 NMD dispenser Receiving command timeout 4E
works abnormally and then re-send the
command
Software warning message, ignore;
Notes have been recycled during the note
1144 NMD dispenser if the problem occurs repeatedly, please contact 47
dispensing transaction
the supplier
1145 NMD dispenser Too much notes requested Check parameters or update software 42
1146 NMD dispenser No notes is found when retraction timeout Software warning message, ignore 3C
1147 NMD dispenser NC low level Replenish note 31

2/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Notes have been recycled during the note
1148 NMD dispenser Software warning message, ignore 34
dispensing transaction
1149 NMD dispenser Illegal command or command Update the software 38
Check if the note cassette lock is loose or if NF
1150 NMD dispenser Fail to pull the note cassette out None
and NFC works abnormally
1151 NMD dispenser Note cassette empty Replenish note 32
1152 NMD dispenser Note cassette not in position Check if the note cassette has been inserted 3A
properly
Stop service and Check if the note diverter and
1153 NMD dispenser Note diverter fault 35
related sensors works abnormally
1) Incorrect note cassette position
Fail to feed or too many notes recycled in
1154 NMD dispenser 2) Note feeder need to repair if the error occurs 36
the transaction
repeatedly
1155 NMD dispenser Transmission verification error Update software 37
1156 NMD dispenser No reject vault or it isn't inserted properly Check if reject vault has been inserted properly 3F
Stop service and check if the bundle carriage
1157 NMD dispenser Fail to transport the note 40
unit and related sensors works abnormally
Stop service and Check if the bundle carriage
1158 NMD dispenser Fail to recycle the note unit or related sensors fault; check if the 41
shutter of reject vault and note diverter fault
1) Stop service and clean note jammed manually
1159 NMD dispenser Note jam in feeder transport 2) Note transport need to repair if the error 43
occurs repeatedly
1) Replace the note cassette or denomination
extension
1160 NMD dispenser Note cassette internal fault 45
2) the dispenser need to repair if the fault occurs
repeatedly
Stop service and check if the main motor or
1161 NMD dispenser Main motor fault 46
relate sensor works abnormally
1162 NMD dispenser Note qualifier detection sensor fault Stop service, clean or replace the detection 49
sensorsensor surface or check and repair the
Clean
1163 NMD dispenser Note feeder sensor fault 4A
note feeder
1164 NMD dispenser Dispenser shutter configuration fault Check configuration file or update software None
1165 NMD dispenser Note remains in bundle outlet unit Take out the note 4D
1166 NMD dispenser Reject vault full Clean the reject vault 51
Stop service, clean or Replace the fault sensor;
1167 NMD dispenser Bundle outlet unit sensor fault 57
or check the feed transport
1) Stop service, clean and check the sensor
1168 NMD dispenser Internal sensor fault 2) Replace the fault sensor if the error occurs 5B
frequently
Stop service, Check if all cables are in good
1169 NMD dispenser Dispenser internal communication fault 60
connection
1170 NMD dispenser Note cassette hardware fault Check and repair the note cassette or replace it 61
1) Stop service, clean note jam;
2) Check the encoder or motor of the stacker
1171 NMD dispenser Stacker fault 62
3) Replace the faulty module if the error occurs
repeatedly
1172 NMD dispenser Note feeder sensor need to repair Clean and check the sensor 63
Check if the communication cable or hardware
1173 NMD dispenser Communication timeout or error None
works abnormally
1174 NMD dispenser Note cassette ID code error Reset the ID or replace note cassette None
1175 NMD dispenser Note jam in note qualifier(NQ) Clean note jam and restart the terminal 39
Note cassette not identified before
1176 NMD dispenser Update software 50
dispensing notes
1177 NMD dispenser Other errors Check configuration file or update software None

3/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1) Clean note jam in transport
2) Clean or check the sensor
1178 NMD dispenser Note transport sensor fault 68
3) Replace the fault sensor if the problem occurs
frequently
1180 NMD dispenser Unmatched Key Check the configuration files None
1181 NMD dispenser Incomplete OCR component Check the relative DLL None
1182 NMD dispenser OCR module error Shield the OCR function None
1183 NMD dispenser OCR communication timeout Retry and check the NV cable None
Configuration file error, dispenser
1188 NMD dispenser Update software None
management module not found
Dispenser management module
1189 NMD dispenser Update software None
authentication error
1190 NMD dispenser Management module initialization error Update software None
1191 NMD dispenser Opening serial port error Update software None
1192 NMD dispenser Serial port component initialization error Update software None
Restart program, if the problem still remains
1193 NMD dispenser Returning NAK error None
contact the supplier
1194 NMD dispenser Fail to send command Update software None
1195 NMD dispenser Command or command parameters error Update software None
1196 NMD dispenser Format of data received error Update software None
1197 NMD dispenser Length of received data error Update software None
1198 NMD dispenser Verification of data received error Update software None
Check if the communication cable or hardware
1199 NMD dispenser Serial port communication timeout None
works abnormally
1201 Motorized card reader No card Status prompt, ignore None
1202 Motorized card reader Card remains in exit slot Status prompt, ignore None
1203 Motorized card reader Card remains in the internal of the card Status prompt, ignore None
reader
Card is at the start position for card
1204 Motorized card reader Status prompt, ignore None
reading in the card reader
Card is detected when prejudging the
1205 Motorized card reader Status prompt, ignore None
magnetic head or the width sensor
1206 Motorized card reader IC Card is pressed down Status prompt, ignore None
1207 Motorized card reader IC Card is activated Status prompt, ignore None
1208 Motorized card reader IC card command has been sent Status prompt, ignore None
1209 Motorized card reader IC card waits for receiving command Status prompt, ignore None
1210 Motorized card reader IC card waits for sending command Status prompt, ignore None
IC card is interrupted to receive or send
1211 Motorized card reader Status prompt, ignore None
command forcedly
1212 Motorized card reader Downloading Status prompt, ignore None
1213 Motorized card reader Finish to download and wait for Status prompt, ignore None
initialization
No card remains in the card reader and its
1214 Motorized card reader Status prompt, ignore None
shutter is opened
1215 Motorized card reader Unit (anti-fishing) is non-existent Status prompt, ignore None
Unable to release the unit (anti-fishing)
1216 Motorized card reader Release the unit manually None
automatically
1217 Motorized card reader Anti-skimming sensor is covered Status prompt, check and clean the card entry None
1218 Motorized card reader An anti-explosion signal is received slot prompt, check and repair the card entry
Status None
1219 Motorized card reader Reject bin is full slot
Status prompt, ignore None
1221 Motorized card reader Other errors Update software None
1222 Motorized card reader Response data packet format error Update software None
Check if the card reader and its communication
1223 Motorized card reader Communication error （fail to send data) None
cable works abnormally
Command format error (command can not
1224 Motorized card reader Update software None
be indentified)
Check if the card reader and its communication
1225 Motorized card reader ACK answer signal has been received None
cable works abnormally

4/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Correct ACK hasn't been received (NAK
1226 Motorized card reader Update software None
or invalid data is received)
Re-initialization, if the problem still remains
1227 Motorized card reader FLASH program is damaged 70,72
replace the card reader
Equipment waits for the initialization
1228 Motorized card reader Re-initialize the equipment 71
command after updating
89,8A (only for OMRON
1229 Motorized card reader Memory card can't be verified correctly Card error, ignore
card reader)
1230 Motorized card reader verifying Memory card error Card error, ignore 47
1231 Motorized card reader Reading card error initialize the card reader 4A
1232 Motorized card reader No decryption key Load the decryption key None
1) Card error, ignore
1233 Motorized card reader Written data is verify to be wrong 2) If the problem occurs frequently repair the None
card reader
1234 Motorized card reader Card is ejected by force Card status warning, ignore None
1) Card error, ignore
1235 Motorized card reader Data decoding error 2) If the problem occurs frequently repair the None
card reader
1237 Motorized card reader Anti-fishing unit is locked up Release the card 31
1239 Motorized card reader Card in not inserted from the rear Card status warning, ignore None
A command is given to move the card
1240 Motorized card reader Update software None
before releasing the IC card, software flow
1241 Motorized card reader error too long
Card Card status warning, ignore 20
1242 Motorized card reader card too short Card status warning, ignore 21
1243 Motorized card reader Card is moved manually in the card reader Card status warning, ignore 32
1244 Motorized card reader Memory information is abnormal Replace the data memory 33
1)Card error, ignore
Correct start sentinel (SS) is not detected
1245 Motorized card reader 2)If the problem occurs frequently repair the 40
while reading track
card reader
1)Card error, ignore
Correct end sentinel (ES) is not detected
1246 Motorized card reader 2)If the problem occurs frequently repair the 41
while reading track
card reader
1)Card error, ignore
Correct vertical redundancy checking
1247 Motorized card reader 2)If the problem occurs frequently repair the 42
(VRC) is not detected while reading track
card reader
1)Card error, ignore
Correct longitudinal redundancy checking
1248 Motorized card reader 2)If the problem occurs frequently repair the 43
(LRC) is not detected while reading track
card reader
1)Card error, ignore
No encoding information is reader while
1249 Motorized card reader 2)If the problem occurs frequently repair the 44
reading track
card reader
1)Card error, ignore
1250 Motorized card reader No data is read while reading track 2)If the problem occurs frequently repair the 45
card reader
Undefined card is abnormal or incorrect 1)Card error, ignore
1251 Motorized card reader information is detected when reading the 2)If the problem occurs frequently repair the 46
track card reader
1)Card error, ignore
1252 Motorized card reader Specified track can not be read 2)If the problem occurs frequently repair the 49
card reader
1)Card error, ignore
Correct start sentinel (SS) is not detected
1253 Motorized card reader 2)If the problem occurs frequently repair the 50
while in verification after writing track
card reader
1)Card error, ignore
Correct end sentinel (ES) is not detected
1254 Motorized card reader 2)If the problem occurs frequently repair the 51
while in verification after writing track
card reader

5/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Correct vertical redundancy checking 1)Card error, ignore
1255 Motorized card reader (VRC) is not detected while in verification 2)If the problem occurs frequently repair the 52
after writing track card reader
Correct longitudinal redundancy checking 1)Card error, ignore
1256 Motorized card reader (LRC) is not detected while in verification 2)If the problem occurs frequently repair the 53
after writing track card reader
1)Card error, ignore
No information is read while in
1257 Motorized card reader 2)If the problem occurs frequently repair the 54
verification after writing track
card reader
1)Card error, ignore
No data is read while in verification after
1258 Motorized card reader 2)If the problem occurs frequently repair the 55
writing track
card reader
Undefined card is abnormal or incorrect 1) Ignore
1259 Motorized card reader information is detected while in 2) If the problem occurs again, examine and 56
verification after writing the track repair the card reader
Card is drawn out manually when it is re-
1260 Motorized card reader Operation timeout, ignore 60
inserted, swallowed or retracted
Card insertion timeout, the card is not
1261 Motorized card reader Operation timeout, ignore 61
inserted within specified time
Card-out timeout, the card is not taken out
1262 Motorized card reader Operation timeout, ignore 62
with specified time
Card re-insertion timeout, the card is not
1263 Motorized card reader Operation timeout, ignore 63
retracted with specified time
Card is jammed in shutter during Re-send the command, if the problem occurs
1264 Motorized card reader 64
initialization again clear the jams manually
1265 Motorized card reader Invalid card Card error, ignore None
Undefined command (the command
1266 Motorized card reader Update software 0
inputted can not be identified)
1267 Motorized card reader Command sequence error Update software 0
1268 Motorized card reader Command parameter error Update software 2
IC card data received overrun or timeout,
1) Unsupported IC, ignore
1269 Motorized card reader the data length is over the range defined 80
2) Contact to the supplier and update software
by dynamic library
1270 Motorized card reader IC card is short-circuited or illegal Card error, ignore 82
Fail to communicate with IC card
1271 Motorized card reader (communication timeout or data Card error, ignore 84
verification error)
IC card request to stop communication
1272 Motorized card reader Card error, ignore 85
(for T=1)
Unsupported IC card (communication
1273 Motorized card reader Unsupported IC card, ignore 87
protocol is unsupported)
IC card has received abnormal data block
1274 Motorized card reader IC care error, ignore 86
or data when executing protocol of T=0 or
T=1
ATR(answer to request) is not received
1275 Motorized card reader IC care error, ignore None
after IC card is power-on
Communication protocol of IC card is not
1276 Motorized card reader IC care error, ignore None
supported
IC card communication command is send
1278 Motorized card reader Update software None
before receiving ATR, command sequence
error application attempts to
Upper
1279 Motorized card reader Update software None
communicate with unsupported IC card
Abnormal status of card issuing module Reset it; if the error occurs again, shut down the
1280 Motorized card reader None
(affecting the card reading function) machine
1282 Motorized card reader The track date inputted is null Update software 3
1) initialization
1283 Motorized card reader Card is jammed during transporting 2) If the problem occurs again clean the track 10
manually

6/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1) Clean the shutter and initialization
Shutter can not be opened or closed
1284 Motorized card reader 2)If the problem occurs repeatedly repair the 11
normally
card reader
1) initialization
1285 Motorized card reader Sensor PD1, PD2, PD3 is abnormal 2)If the problem occurs repeatedly repair the 12
card reader
1) Check and repair the motor
1286 Motorized card reader Motor is abnormal 2)If the problem occurs repeatedly repair the 13
card reader
1287 Motorized card reader Card is drawn out by force from rear Card warning, ignore 14
1) initialization
Card is jammed when it is re-inserted or
1288 Motorized card reader 2) If the problem occurs again clean the track 15
retracted
manually
1) initialization
1289 Motorized card reader Card is jammed when it is swallowed 2) If the problem occurs again clean the track 16
manually
1) initialization
1290 Motorized card reader Encoder is abnormal 2) If the problem occurs repeatedly repair the 17
card reader
1) initialization
2) If the problem occurs again check the power
1291 Motorized card reader Power-off supply 18
3) Replace the power supply if the problem
occurs frequently
Non-initialization command is received
1292 Motorized card reader initialization 19
after start or power on
IC card contactor or relative sensor error, 1) initialization
1293 Motorized card reader 81
IC card fails to be pressed down or 2) If the problem occurs again repair the card
1294 Motorized card reader released
IC card is moved when it is pressed down reader
initialization 88
1) initialization
1295 Motorized card reader Micro switch SW1, SW2 error None
2) If the problem occurs again repair the card
reader
1) initialization
1296 Motorized card reader Sensor PDI error None
3) If the problem occurs again repair the card
1297 Motorized card reader The card is swallowed many times reader
Status warning, ignore None
1298 Motorized card reader Invalid DSR signal Check the communication cable and power None
supply
Operation timeout, no responding data is Communication or hardware failure, Check the
1299 Motorized card reader None
received communication cable and relate hardware
1) Check paper roll
1304 Receipt printer Position of black mark error 2) Adjust the adjustable resistance of the printer None
head to increase detectivity and sensitivity
1305 Receipt printer Cutter of printer is in a reset status None None
1306 Receipt printer Printer is not empty of paper None None
1307 Receipt printer Memory of printer is in a proper status. None None
1308 Receipt printer Position of black mark of printer is None None
1309 Receipt printer correct.
Position of platen of printer is correct. None None
1310 Receipt printer USB communicates normally None None
1311 Receipt printer Receipt is retracted successfully. None None
Check communication cable or hardware works
1321 Receipt printer Theminal printer, other errors None
properly
1322 Receipt printer Theminal printer, fail to send data to serial Update software None
port
FW version number is the same as that of
1323 Receipt printer warning prompt, ignore None
the module when updating
1325 Receipt printer Theminal printer, paper low warning prompt, ignore None
1326 Receipt printer Print data overrun the limit Update software None
1327 Receipt printer Theminal printer, command error Update software None
1328 Receipt printer Theminal printer, parameter error None
1329 Receipt printer Printing width is in conflict with the left- None
margin

7/123
Check configuration file or update software
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1330 Receipt printer Alignment setting error None
1332 Receipt printer Printer underline error None
1333 Receipt printer Top-margin setting error None
Check configuration file or update software
1334 Receipt printer Bottom-margin setting error None
1335 Receipt printer Paper empty setting error None
1336 Receipt printer Fail to read a BMP file None
The width of bitmap is in conflict with the
1337 Receipt printer None
left-margin
1338 Receipt printer Paper jam at exit slot Take out the paper None
1339 Receipt printer Receipt is thrown away Check and repair the receipt printer None
1340 Receipt printer Fail to insert character Update software None
1341 Receipt printer Fail to insert bar code Update software None
1351 Receipt printer Fast feeding error Check and repair the receipt printer None
Fail to allocate memory when calling print
1352 Receipt printer Update software None
interface
Check and repair the knife or replace the receipt
1354 Receipt printer Cutter error None
printer
1355 Receipt printer Theminal printer, new-line error Check and repair the receipt printer None
Adjust the current limiting resistance of the
print head to improve the detecting sensitivity,
1357 Receipt printer Black mark position error None
then check if the print paper is
in correct format
1) Check the transport agency
1358 Receipt printer Theminal printer, cutting position error None
2) Check if something is jammed at cutting
position
1) initialization
1359 Receipt printer Theminal printer, RAM error 2) If the problem occurs again replace the None
controlling board
1360 Receipt printer Print impulse error Check the printer head None
1361 Receipt printer Print data is not clear or complete Clear the jams or repair the printer head None
1370 Receipt printer Therminal printer, paper empty Replenish paper None
1374 Receipt printer Therminal printer, printer head is opened Close the paper guide None
1375 Receipt printer USB communication error Check configuration file or update software None
1376 Receipt printer Fail to read configuration file Check configuration file or update software None
1377 Receipt printer Cut from the bottom-margin Check the knife None
1378 Receipt printer Retracting receipt error Clear exit slot or recycling bin None
1379 Receipt printer Fail to get serial number Check the communication cable and retry None
1380 Receipt printer Fail to get the printer type number Check the communication cable and retry None
1) Clear all tracks
1381 Receipt printer Paper jam 2) If the problem occurs repeatedly repair the None
receipt printer
1) Delay the printing task
1382 Receipt printer Printer head over-heat 2) If the problem occurs repeatedly repair the None
receipt printer
1383 Receipt printer Fail to find firmware file Check the configuration file or update software None
1384 Receipt printer Fail to open firmware file Check the configuration file or update software None
1385 Receipt printer Version mismatch Check the configuration file or update software None
1386 Receipt printer Fail to update firmware repair or replace the receipt printer None
Communication parameter or
1390 Receipt printer Check the configuration file or update software None
communication initialization error
1397 Receipt printer Fail to send data None
Check communication cable or repair the receipt
1398 Receipt printer The data received is wrong None
printer
1399 Receipt printer Operation timeout None
Check communication cable or repair the receipt
1411 Journal printer Other errors None
printer
1412 Journal printer Fail to send data to serial port Retry or update software None
1413 Journal printer Parameters setting error Retry or update software None

8/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
FW version number is the same as that of
1414 Journal printer Prompt, ignore None
the module when updating
1421 Journal printer Fail to write data to buffer file Retry or update software None
1422 Journal printer Fail to process the data in buffer file Retry or update software None
1426 Journal printer Fail to allocate memory Retry or update software None
1427 Journal printer Fail to read BMP file Retry or update software None
Width of the bitmap is in conflict with the
1428 Journal printer Change parameter and retry None
print left-margin
Print width of the printer is in conflict
1429 Journal printer Change parameter and retry None
with the print left -margin
1441 Journal printer Paper low error Replenish paper None
1) Check if communication cable works
1442 Journal printer Data sent to printer error None
abnormally
1443 Journal printer Fail to clear the buffer 2) Replace
Replace thethe control
control board
board None
1) Check configuration parameter
1444 Journal printer Character interval setup error None
2) Update software
1) Check configuration parameter
1445 Journal printer Print data overrun the limit None
2) Update software
1447 Journal printer illegal command Update software None
1448 Journal printer Fail to set the print color Check and repair the printer and communication None
1449 Journal printer New-line failure cable
Check and repair the printer head None
1451 Journal printer RAN error Replace the control board None
1) Check and clear the paper jam
1452 Journal printer Print pulse error None
2) Examine and repair the printer head and
1453 Journal printer Paper empty error ribbon
Replenish paper None
1454 Journal printer Buffer printing failed Contact to the supplier and update software None
1455 Journal printer Data received is wrong Contact to the supplier and update software None
1456 Journal printer Fail to move the print head Check the printer head None
1457 Journal printer Print head over-heat Check the printer head None
1458 Journal printer Invalid newline parameter Contact to the supplier and update software None
1459 Journal printer Paper jam Clear the paper None
1460 Journal printer Parameter setup of line interval is invalid Contact to the supplier and update software None
1461 Journal printer Parameter setup of character interval is Contact to the supplier and update software None
invalid
Parameter of feeding or returning paper is
1462 Journal printer Contact to the supplier and update software None
invalid
1463 Journal printer Bitmap format error Contact to the supplier and update software None
1464 Journal printer Rolling paper error Contact to the supplier and update software None
1465 Journal printer Format of the character string error Contact to the supplier and update software None
1466 Journal printer Reading configuration file error Contact to the supplier and update software None
1467 Journal printer Allocating PC memory error Contact to the supplier and update software None
1468 Journal printer Head in/down level error Please check the thermal head None
1469 Journal printer Alignment setting error Contact to the supplier and update software None
1470 Journal printer Printer is busy Contact to the supplier and update software None
1471 Journal printer Bitmap format is not set Contact to the supplier and update software None
Check configuration file, specify a program for
1472 Journal printer Firmware file is not found None
printer
1473 Journal printer Fail to open Firmware file Contact to the supplier and update software None
1474 Journal printer Versions does not match Contact to the supplier and update software None
1475 Journal printer Fail to update Firmware Contact to the supplier and update software None
1476 Journal printer Fail to erase FLASH Replace the faulty equipment None
1480 Journal printer Sequence number reading/writing error Replace the faulty equipment None
1481 Journal printer Sequence number has been set Contact to the supplier and update software None
Check and repair the hardware and
1497 Journal printer Fail to send data None
communication cable
Check and repair the hardware and
1498 Journal printer Communication parameter setup error None
communication cable

9/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Check and repair the hardware and
1499 Journal printer Operation timeout None
communication cable
Check if the communication cable or hardware
1511 Invoice printer Other errors None
is abnormal
1512 Invoice printer Fail to send data to the serial port Update software None
1545 Invoice printer Print data length is over-limit Update software None
1546 Invoice printer Command error Update software None
Check if the cutter is jammed or the motor is in
1547 Invoice printer Cutter error None
poor contact, and check the cutter and the cables
Mechanical fault, please check the mechanical
1548 Invoice printer New-line error None
transmission for the part of exit paper
1549 Invoice printer Configuration file parameter error Contact the supplier and update the software None
No black mark on the paper or paper jam, please
1551 Invoice printer Black mark position error None
check the paper roll
Cutter sensor fault or cutter jam, check the
1552 Invoice printer Cutter position error None
cutter please
1553 Invoice printer RAM error Main control board fault, replace it please None
Print head jam, check if the ribbon or the paper
1554 Invoice printer Print pulse error None
is jammed
1555 Invoice printer Paper low error Replenish paper None
1556 Invoice printer Print head over-heat Reduce the printed data or put off the print None
Printer internal error, paper is jammed in
1557 Invoice printer Clean the jammed paper None
internal sensor
Printer external error, paper is jammed in
1558 Invoice printer Clean the jammed paper None
external sensor
1560 Invoice printer Paper cutting interval error Illegal interval parameter, please contact the None
1561 Invoice printer Font setup error supplier
Illegal font parameter, please contact the None
1562 Invoice printer Paper width setup error supplierwidth parameter, please contact the
Illegal None
supplierrow space parameter, please contact the
Illegal
1563 Invoice printer Row space setup error None
supplier
Illegal word space parameter, please contact the
1564 Invoice printer Word space setup error None
supplier
Illegal command parameter, please contact the
1565 Invoice printer Command error None
supplier
Check if the communication cable or hardware
1599 Invoice printer Operation timeout None
is abnormal
1811 Diagnostic unit Font configuration file error or non- Check the font configuration file None
existence Change the coordinate of start point or reduce
1812 Diagnostic unit Data discarded None
the size of bitmap
replace the keypad or do not press the key
1821 Diagnostic unit Keypad error None
during self-test
Display screen or cable fault, check if the cable
1822 Diagnostic unit Display fault None
is in good connection, or replace the display
screen
Font libraries chip or control board fault,
1823 Diagnostic unit Display disorder characters or none None
replace the chip or control board
1824 Diagnostic unit Undefined command Contact the supplier and update the software None
1825 Diagnostic unit Parameter error Contact the supplier and update the software None
1826 Diagnostic unit Database access error Contact the supplier and update the software None
1827 Diagnostic unit Maintenance initialization error Contact the supplier and update the software None
1828 Diagnostic unit Keypad read format error or other error Contact the supplier and update the software None
1829 Diagnostic unit The parameter is too long Contact the supplier and update the software None
1830 Diagnostic unit Communication port initialization error Check communication configuration file None
configuration file error or dynamic
1831 Diagnostic unit Contact the supplier and update the software None
memory request error
1832 Diagnostic unit Fail to create DC Contact the supplier and update the software None
1833 Diagnostic unit Fail to create font Check font configuration file None

10/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Check if the file is existent, or if it is a
1834 Diagnostic unit Fail to read bitmap file None
bitmap file
initialization, check and repair the hardware
1899 Diagnostic unit operation timeout None
when the problem still existence
1901 User keypad Unsupported parameter Contact the supplier and update the software None
1902 User keypad Pin not inputted Contact the supplier and update the software None
The file in hardware encryption card is Hardware encryption card is illegal or is
1903 User keypad invalid damaged, please replace it
None

1901 User keypad Unsupported parameter Contact the supplier and update the software None
1902 User keypad Pin not inputted Contact the supplier and update the software None
The file in hardware encryption card is Hardware encryption card is illegal or is
1903 User keypad None
invalid damaged, please replace it
No hardware encryption card or card damage,
Fail to detect valid hardware encryption
1904 User keypad please insert or replace the card, or examine and None
card
repair the hardware
1905 User keypad Unsupported command Contact the supplier and update the software None
1906 User keypad Control board or battery error Change the faulty hardware None
The data in hardware encryption card or Hardware encryption card is illegal or damaged,
1907 User keypad None
SAM is invalid please replace it
1908 User keypad initialization error Contact the supplier and update the software None
1909 User keypad Unsupported command in encryption state Contact the supplier and update the software None
Hardware encryption card or hardware fault,
1910 User keypad Card operation failure None
please replace the card or examine and repair
1911 User keypad MAP table error the hardware
Contact the supplier and update the software None
XOR checking character in command data
1912 User keypad Contact the supplier and update the software None
package is incorrect
1913 User keypad The data received can not be identified Contact the supplier and update the software None
1914 User keypad Fail to send ENQ Contact the supplier and update the software None
When the times of illegal use of key exceed
1915 User keypad Key locked safety limit, the key will be locked, please None
replace the hardware encryption card
1916 User keypad Illegal command sequence Contact the supplier and update the software None
Check if the communication cable or hardware
1917 User keypad Waiting for ACK response overtime None
works abnormally
1918 User keypad Waiting for command response overtime Contact the supplier and update the software None
1. Illegal hardware encryption card is illegal or
1920 User keypad Specified key non-existence is damaged, please replace it; None
2. Software error, please contact the supplier
Hardware encryption card is illegal or damaged,
1921 User keypad Authentication code error None
please replace it
Illegal use of hardware encryption card, please
1922 User keypad Safety status does not meet condition None
contact the supplier
Hardware encryption card is illegal or damaged,
1923 User keypad Invalid data in hardware encryption card None
please replace it
Insufficient space in hardware encryption Hardware encryption card is illegal or damaged,
1924 User keypad None
card please replace it
1. Illegal hardware encryption card is illegal or
Incorrect hardware encryption card
1925 User keypad is damaged, please replace it; None
command
2. Software error, please contact the supplier
1. Illegal hardware encryption card is illegal or
Incorrect hardware encryption card
1926 User keypad is damaged, please replace it; None
command type
2. Software error, please contact the supplier
Illegal use of hardware encryption card, please
1927 User keypad Data requiring authentication is incorrect use correct authentication data to acquire None
corresponding right
Random number not gotten before
1928 User keypad Contact the supplier and update the software None
external authentication

11/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1. Illegal hardware encryption card is illegal or
Hardware encryption card command
1929 User keypad is damaged, please replace it; None
length error
2. Software error, please contact the supplier
Undefined error of hardware encryption Hardware encryption card is illegal or damaged,
1930 User keypad None
card please replace it
Hardware encryption card is illegal or damaged,
1931 User keypad Invalid record in hardware encryption card None
please replace it
Hardware encryption card is illegal or damaged,
1932 User keypad Hardware encryption card locked None
please replace it
1. Illegal hardware encryption card is illegal or
Data field parameter error in the command
1933 User keypad is damaged, please replace it; None
of hardware encryption card
2. Software error, please contact the supplier
The file in hardware encryption card is Hardware encryption card is illegal or damaged,
1934 User keypad None
invalid please replace it
Hardware encryption card is illegal or damaged,
1935 User keypad Invalid hardware encryption card status None
please replace it
Hardware encryption card is illegal or damaged,
1936 User keypad P1, P2 parameters incorrect None
please replace it
Illegal use of hardware encryption card, please
1937 User keypad Use condition does not meet requirement None
contact the supplier
Hardware encryption card is illegal or damaged,
1938 User keypad Authentication error None
please replace it
Hardware encryption card is illegal or damaged,
1939 User keypad Fail to write hardware encryption card None
please replace it
Unsupported function of hardware Hardware encryption card is illegal or damaged,
1940 User keypad None
encryption card please replace it
1941 User keypad Command sending error Contact the supplier and update the software None
File type mismatch in hardware encryption Hardware encryption card is illegal or damaged,
1942 User keypad None
card please replace it
PIN length required in MAP table longer
1943 User keypad than actual PIN length inputted, or not in Contact the supplier and update the software None
value range 4～12
1944 User keypad PIN length inputted less than 4 Contact the supplier and update the software None
1945 User keypad Parameter is void pointer or length error Contact the supplier and update the software None
The format of response data package
1946 User keypad Contact the supplier and update the software None
received is incorrect
1948 User keypad Sticky key define the key position by the value of the return None
Data which is ready to be read has wrong key
Password incorrect, please input correct
1950 User keypad None
length password
1979 User keypad The checking code desired is incorrect Password incorrect, please input correct None
Password checking incorrect, and the password
Password incorrect, please input correct
1980 User keypad None
password can be retried 1 time password
Password checking incorrect, and the Password incorrect, please input correct
1981 User keypad None
password can be retried 2 time password
Password checking incorrect, and the Password incorrect, please input correct
1982 User keypad None
password can be retried 3 time password
Password checking incorrect, and the Password incorrect, please input correct
1983 User keypad None
password can be retried 4 time password
Password checking incorrect, and the Password incorrect, please input correct
1984 User keypad None
password can be retried 5 time password
Password checking incorrect, and the Password incorrect, please input correct
1985 User keypad None
password can be retried 6 time password
Password checking incorrect, and the Password incorrect, please input correct
1986 User keypad None
password can be retried 7 time password
Password checking incorrect, and the Password incorrect, please input correct
1987 User keypad None
password can be retried 8 time password
Password checking incorrect, and the Password incorrect, please input correct
1988 User keypad None
password can be retried 9 time password

12/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Password checking incorrect, and the Password incorrect, please input correct
1989 User keypad None
password can be retried 10 time password
Password checking incorrect, and the Password incorrect, please input correct
1990 User keypad None
password can be retried 11 time password
Password checking incorrect, and the Password incorrect, please input correct
1991 User keypad None
password can be retried 12 time password
Password checking incorrect, and the Password incorrect, please input correct
1992 User keypad None
password can be retried 13 time password
Password checking incorrect, and the Password incorrect, please input correct
1993 User keypad None
password can be retried 14 time password
Password checking incorrect, and the Password incorrect, please input correct
1994 User keypad None
password can be retried 15 time password
1. Shutter jam, please clean it;
Shutter half-open, as a result, fail to open
2051 Withdrawal shutter 2. Sensor fault, Replace the fault sensor board; None
the shutter
3. Motor fault, please replace it
1. Shutter jam, please clean it;
Shutter half-open, as a result, fail to close
2052 Withdrawal shutter 2. Sensor fault, Replace the fault sensor board; None
the shutter
4. Motor fault, please replace it
2053 Withdrawal shutter Serial port parameter error Configuration file error, please check it None
1. Sensor fault, Replace the fault sensor board;
2054 Withdrawal shutter Other errors None
2. Shutter control board fault, please replace it
1. Check if the shutter is jammed, if is, please
Shutter closed fully, as a result, fail to remove the foreign matter;
2055 Withdrawal shutter None
open the shutter 2. Sensor fault, Replace the fault sensor board;
3. Motor fault, please replace it
Shutter state unknown, as a result, fail to 1. Sensor fault, please replace it
2056 Withdrawal shutter None
open the shutter 2. Shutter control board fault, please replace it
1. Check if the shutter is jammed;
Shutter opened fully, as a result, fail to
2057 Withdrawal shutter 2. Sensor fault, please Replace the fault sensor None
close the shutter
board;
Shutter state unknown, as a result, fail to 3. Sensor
1. Motor fault,
fault, please
Replacereplace it sensor board;
the fault
2058 Withdrawal shutter None
close the shutter 2. Shutter control board fault, please replace it
1. Sensor fault, Replace the fault sensor board;
2059 Withdrawal shutter Shutter state unknown None
2. Shutter control board fault, please replace it
1. The communication cable is in poor
2060 Withdrawal shutter Receiving data error None
connection;
2061 Withdrawal shutter Fail to send data 2. The communication
Contact the supplier and cable is connected
update the software None
1. Check if the withdrawal shutter is jammed
The shutter isn't closed. As a result, it fails
2069 Withdrawal shutter 2. Sensor fault, please Replace the fault sensor None
to be moved slightly
board
The shutter is jammed and fails to be 3.
1. Motor
Check fault,
if the please replace
withdrawal it is jammed
shutter
2070 Withdrawal shutter closed. As a result, it fails to be moved 2. Sensor fault, please Replace the fault sensor None
slightly board
The shutter control board is broken down. 3. 1. Motor
Check fault,
if the please replace
withdrawal it is jammed
shutter
2071 Withdrawal shutter As a result, the shutter fails to be moved 2. Sensor fault, please Replace the fault sensor None
slightly board
3. Motor
Check fault,
if the please replacecable
communication it or hardware
2099 Withdrawal shutter Serial port command returning timeout None
works abnormally
2100 Bill acceptor Accepted banknote is inserted, normal Status prompt, ignore None
2101 Bill acceptor code
Unaccepted banknote inserted, normal Status prompt, ignore None
2102 Bill acceptor code
Cashbox nearly full Ignore or clear the cash-box None
2110 Bill acceptor Notes have been transported to the cash- Status prompt, ignore None
2111 Bill acceptor box have been transported to the exit
Notes Status prompt, ignore None
2112 Bill acceptor slot
Notes are cleared to the stacker Status prompt, ignore None
2113 Bill acceptor Sequence number error Restart the application and retry None
2114 Bill acceptor Fail to establish or write image file Retry None
2115 Bill acceptor Fail to find the specified image data file Check parameters or ignore None
2122 Bill acceptor Banknote is withdrawn after inserted Status prompt, ignore None

13/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Operation is incorrect; banknotes returned
2123 Bill acceptor Status prompt, ignore None
from LCD control board all error
2124 Bill acceptor Exit slot not empty Warning code, take the note away None
2128 Bill acceptor No result from NV Warning code, ignore None
More than one banknote inserted or
2134 Bill acceptor Warning code, ignore None
banknote too dirty
2135 Bill acceptor Banknote not identified Warning code, ignore None
2136 Bill acceptor Denomination not selected Warning code, ignore None
2137 Bill acceptor Genuineness test failed Warning code, ignore None
2138 Bill acceptor Banknote not at BV Warning code, ignore None
2139 Bill acceptor Banknote not at stacker Warning code, ignore None
2140 Bill acceptor Banknote not at exit slot Warning code, ignore None
initialize the machine; if initialization failed,
2141 Bill acceptor Cleaning transport failed None
please contact the supplier
Note jam and stacking failed when the initialize the machine, if initialization failed,
2142 Bill acceptor {E01}
note is transported to cashbox remove the note manually in power-off state
initialize the machine, if initialization failed,
2143 Bill acceptor Single note exit failure {E02}
remove the note manually in power-off state
initialize the machine; if initialization failed,
2144 Bill acceptor Note error when transported to cashbox {E03}
please contact the supplier
2145 Transport jam, fail to transport the initialize the machine, if initialization failed,
2145 Bill acceptor {E04}
note to the stacker remove the note manually in power-off state
1. Remove the note manually in power-off state;
Internal jam, fail to transport the note to 2. Check if the power cable is in good
2146 Bill acceptor {E05}
the cash-box connection;
3. Check if the communication cable which
links upper
1. Check andNV100
if the lower unit is in good connection
exists;
2. Check if the power cable and communication
2156 Bill acceptor No communication with NV {E30}
cable of NV100 are connected properly;
3. Check if the CF card is inserted to NV100
Wait a minute and the error will disappear after
2158 Bill acceptor NV100 initialization error, NV100 startup {E33}
the NV100 startup
initialize the machine; if initialization failed,
2160 Bill acceptor Stacker communication fault {E50}
please contact the supplier
1. Check if the cashbox exists;
2. Check if the cashbox is in position;
2164 Bill acceptor Cashbox not locked or no cashbox {E54}
3. Check if the cashbox is locked;
4. Check if it is cashbox lock sensor fault
2165 Bill acceptor Cashbox is full Shield the transaction of the cashbox {E55}
Error occurs when banknote is transported initialize the machine; if initialization failed,
2169 Bill acceptor None
to cashbox please contact the supplier
Error occurs when banknote exits from initialize the machine; if initialization failed,
2170 Bill acceptor None
BV examine and repair the faulty device
Error occurs when banknote transported to initialize the machine; if initialization failed,
2171 Bill acceptor None
stacker examine and repair the faulty device
Error occurs when banknote exits from initialize the machine; if initialization failed,
2172 Bill acceptor None
stacker examine and repair the faulty device
initialize the machine; if initialization failed,
2173 Bill acceptor Invalid parameters
examine and repair the faulty device
initialize the machine; if initialization failed,
2174 Bill acceptor Other faults
examine and repair the faulty device
First check if the machine is in validation mode,
then
1. Check if there is no lower unit in cashbox
Transport system in standby state, not assembly; if is, it is normal to see S00 and S01
2175 Bill acceptor {S00，S01}
receive banknote state codes;
2. Check if the power cable and communication
cable of cashbox assembly are connected
properly;

14/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Cleaning the note in transport system is
2176 Bill acceptor Ignore None
not done
initialize the machine; if initialization failed,
2177 Bill acceptor Note jam in transport system None
please contact the supplier
2178 Bill acceptor entry slot not empty warning Clean the note at entry slot None
2179 Bill acceptor Exit slot not empty warning Clean the note at entry slot None
initialize the machine; if initialization failed,
2180 Bill acceptor The note is not aligned with the roller None
please contact the supplier
initialize the machine; if initialization failed,
2181 Bill acceptor Hardware error None
please contact the supplier
The module is not connected to cashbox initialize the machine; if initialization failed,
2182 Bill acceptor None
frame please contact the supplier
initialize the machine; if initialization failed,
2183 Bill acceptor No cashbox IButton None
please contact the supplier
Note is illegally returned from the
2184 Bill acceptor Ignore {E52}
entrance of cashbox or the pressure
2191 Bill acceptor mechanism
Configurationfails
file error Please contact the supplier None
2192 Bill acceptor Commanager error Please contact the supplier None
2193 Bill acceptor Serial port operation error Please contact the supplier None
2194 Bill acceptor Fail to send data Please contact the supplier None
2195 Bill acceptor Fail to receive data Please contact the supplier None
2196 Bill acceptor Data verification error Please contact the supplier None
2197 Bill acceptor The format of data received is wrong Please contact the supplier None
2198 Bill acceptor Module busy Please contact the supplier None
2199 Bill acceptor Communication timeout Please contact the supplier None
2410 Deposit shutter Sensor fault Clean the sensor None
Firmware to be downloaded is consistent
2411 Deposit shutter Ignore
with the current firmware version
2420 Deposit shutter The shutter fail to open since it's locked
2421 Deposit shutter The shutter fail to close since it's locked 1. Shutter is jammed, check if there is foreign
2422 Deposit shutter The shutter is half-opened since it's locked object at shutter;
None
2423 Deposit shutter The shutter state is unknown since it's 2. Position sensor bad, check if the position
2424 Deposit shutter The shutter is closed since it is unlocked sensor is covered by foreign object
locked
2425 Deposit shutter The shutter is half-opened since it is
unlocked 1. Shutter is jammed, check if there is foreign
object at shutter;
2426 Deposit shutter The shutter is opened since it is unlocked None
2. Position sensor bad, check if the position
sensor is covered by foreign object
1. Shutter is jammed, check if there is foreign
The shutter state is unknown since it is object at shutter;
2427 Deposit shutter None
unlocked 2. Position sensor bad, check if the position
sensor is covered by foreign object
2428 Deposit shutter Motor is blocked or sensor fault Check the sensor and the mechanism None
2429 Deposit shutter Foreign matter at the shutter Check the sensor and the mechanism None
Retry or check if the communication cable
2431 Deposit shutter The data received is wrong None
works abnormally
2432 Deposit shutter Illegal command Contact the supplier and update the software None
2433 Deposit shutter Serial port parameter error Please check the configuration file None
2434 Deposit shutter Sending data error Contact the supplier and update the software None
2435 Deposit shutter Invalid parameter Contact the supplier and update the software None
2438 Deposit shutter Unsupported command Check the firmware version None
2439 Deposit shutter Fail to move the shutter slightly Check the shutter and retry None
2440 Deposit shutter Fail to open the firmware file. Check the firmware file path None
2441 Deposit shutter Photo number disagrees with document Check the photo number and document number None
2442 Deposit shutter number
Downloading configuration error Check the downloading configuration None
2443 Deposit shutter Offline downloading mode is disabled Enable the offline downloading mode and try None
again

15/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Check if the communication cable or hardware
2499 Deposit shutter Communication timeout None
is normal
2906 UPS assembly Normal code Ignore None
2916 UPS assembly Bypass mode Ignore None
2918 UPS assembly Inverter mode Ignore None
2919 UPS assembly Inverter mode (for on-line UPS) Ignore None
2920 UPS assembly Self-test Ignore None
2925 UPS assembly Power on Ignore None
2926 UPS assembly Power off Ignore None
2939 UPS assembly Battery voltage under normal level Check to restore the mains None
2940 UPS assembly Main supply beyond the upper limit Check to restore the mains None
2941 UPS assembly Bypass voltage beyond normal level Check to restore the mains None
2942 UPS assembly Battery voltage beyond normal level Check to restore the mains None
2943 UPS assembly Main supply over-limit Check to restore the mains None
2944 UPS assembly Frequency over-limit Check to restore the mains None
2945 UPS assembly Rectifier fault UPS fault, replace it None
2946 UPS assembly Inverter fault UPS fault, replace it None
2947 UPS assembly Charger fault UPS fault, replace it None
2948 UPS assembly Battery fault UPS fault, replace it None
Check the loads, if necessary, remove some; or
2949 UPS assembly Overload None
check if the load is in short circuit
2950 UPS assembly Too high temperature Restart the UPS after a while None
2955 UPS assembly Equipment fault Examine and repair the UPS None
2963 UPS assembly Communication error Check the communication cable and port None
parameters
Check the communication cable, port
2999 UPS assembly Communication timeout None
parameters or COM component
The parameter of control software is wrong.
3021 GPIO Parameter error None
Please contact the supplier to solve the problem
3022 GPIO GPIO main board error Please check the configuration file None
3023 GPIO IO configuration error GRGBankingGPIOCfg.ini None
3024 GPIO Fail to create the thread Contact the supplier and update the software None
3025 GPIO The equipment is occupied Release the process that occupy GPIO None
3041 GPIO Incomplete components Replenish the components None
3042 GPIO Haven't initialized yet Contact the supplier and update the software None
3043 GPIO Unsupported command Contact the supplier and update the software None
3044 GPIO Fail to call the components Check if the driver installation is complete None
3045 GPIO Software fault Contact the supplier and update the software None
3046 GPIO Other errors Software error, please contact the supplier None
3047 GPIO CPU and the driver program mismatch Check the configuration file, then update the None
3301 RF card reader Fail to find TYPEB card driver
1) Card is not in read/write area, so please put None
3302 RF card reader Fail to select TYPEB card the card in that area None
3303 RF card reader Fail to find TYPEA card 2) Antenna circuit fault, please replace the None
antenna board or RF board
1) Card is removed from the read/write area
during operation, ignore
3304 RF card reader TYPEA card anti-collision failure None
2) Antenna circuit fault, please replace the
antenna board or RF board
1) Card is not in read/write area, so please put
the card in that area
3305 RF card reader Fail to find 080 card None
2) Antenna circuit fault, please replace the
antenna board or RF board
1) Card is removed from the read/write area
during operation, ignore
3306 RF card reader Fail to select 080 card None
2) Antenna circuit fault, please replace the
antenna board or RF board

16/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1) Card is not in read/write area, so please put
the card in that area
3307 RF card reader Fail to find the card None
3) Antenna circuit fault, please replace the
antenna board or RF board
3308 RF card reader TYPEA card conflict Ignore None
Card is not in or far away from read/write area,
3313 RF card reader Fail to select TYPEB card None
so please put the card in that area
3314 RF card reader 020 card validating password failure Password error, replace related SAM card None
Card is removed from the read/write area during
3315 RF card reader 020 card read failure None
operation, ignore
Card is removed from the read/write area during
3316 RF card reader 020 card write failure None
operation, ignore
Card is removed from the read/write area during
3317 RF card reader Fail to stop 020 card operation None
operation, ignore
Software parameter transport error, please
3318 RF card reader Parameters error None
contact the supplier
3319 RF card reader No power to SAM card Please power the SAM card None
3320 RF card reader No SAM card, power-on failure There is no SAM card in card base, please insert None
3321 RF card reader No response from SAM card it
SAM card is damaged, please replace it; None
3322 RF card reader Non T=0 card SAM card is damaged, please replace it; None
No ATR returned after powering the SAM
3323 RF card reader SAM card is damaged, please replace it; None
card
Card is not in or far away from read/write area,
3330 RF card reader TYPEA card selection failure None
so please put the card in that area
Illegal key parameters, please replace software
3331 RF card reader Fail to download key for TYPEA card None
or contact the supplier
3332 RF card reader TYPEA card verification error Card wallet format illegal, replace or initialize None
3333 RF card reader TYPEA card authentication failure the card error, replace related SAM card
Password None
Card is removed from the read/write area during
3334 RF card reader TYPEA card read failure None
operation, ignore
Card is removed from the read/write area during
3335 RF card reader TYPEA card write failure None
operation, ignore
1) Card is removed from the read/write area
during operation, ignore
3336 RF card reader TYPEA card value increment failure None
2) Illegal card wallet format, please replace or
initialize the card
1) Card is removed from the read/write area
during operation, ignore
3337 RF card reader TYPEA card value decrement failure None
3) Illegal card wallet format, please replace or
initialize the card
3338 RF card reader TYPEA card sector number error Sector number over-limit, please contact the None
3339 RF card reader TYPEA card verification mode error supplier
Software error, please contact the supplier None
3340 RF card reader TYPEA key error Replace the key None
3341 RF card reader TYPEA without right Right limited None
3342 RF card reader TYPEA value error Data format error, initialize the card None
3345 RF card reader RF card reader, 080 card authentication Key error or card damaged, replace the card None
error Card is not in read/write area, please put the
3346 RF card reader 080 card read failure None
card in that area
Card is not in read/write area, please put the
3347 RF card reader 080 card write failure None
card in that area
Data error or card is not in read/write area,
3348 RF card reader 080 card value read failure None
please put the card in that area
3349 RF card reader 080 card value write failure None
3350 RF card reader 080 card value increment failure None
Data error or card is not in read/write area,
3351 RF card reader 080 card value decrement failure None
please put the card in that area
3352 RF card reader 080 common purse value decrement None
3353 RF card reader failure
080 commit failure None

17/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
3356 RF card reader The command is too long Please replace software or contact the supplier None
3357 RF card reader Unidentified errors Replace the firmware or contact the supplier None
Undefined command or command with illegal
3358 RF card reader Command error None
data, please replace the software or contact the
3359 RF card reader SAM card operation error supplier None
3360 RF card reader Fail to select the file, key or file checking None
3361 RF card reader error
SAM card authentication error None
3362 RF card reader SAM card non-safety None
SAM card is damaged or illegal, please replace
3363 RF card reader The key is locked None
the card or contact the supplier
3364 RF card reader SAM card cannot find the file None
3365 RF card reader SAM card cannot find the record None
3366 RF card reader Invalid MAC None
3367 RF card reader Unsupported key index None
3388 RF card reader Fail to read file (binary file) File is damaged, please check None
3389 RF card reader File is too big File is too big, please check None
3390 RF card reader Fail to open file File non-existence or file name error, please None
3391 RF card reader Equipment configuration error check
Check the configuration file None
IC card base or CPU board fault, replace the
3392 RF card reader Fail to eject the card None
card base or CPU board
3393 RF card reader Serial Port configuration error check the serial port configuration file None
Communication port error, please replace
3394 RF card reader NAK received, data sent error None
software or contact the supplier
Communication line is interfered, check the
3395 RF card reader Data received error None
communication line
Memory lack, check the memory or contact the
3396 RF card reader ENQ sending error None
supplier
initialization and retry, if the problem still
3397 RF card reader Command sending error None
existence update software
Communication line is interfered or interrupted,
3398 RF card reader Waiting ACK timeout None
check the communication line
Communication line is interrupted, check the
3399 RF card reader Waiting response timeout None
communication line
3421 Envelope deposit unit Envelope already exist Error occurs during transaction None
Empty envelopes in transport are nearly
3424 Envelope deposit unit Please replenish envelopes None
used up
3425 Envelope deposit unit The envelope is ejected Error occurs during transaction None
3426 Envelope deposit unit Transaction is canceled Error occurs during transaction None
3451 Envelope deposit unit Fail to send command Contact the supplier and update the software None
3453 Envelope deposit unit Equipment is in transaction state Contact the supplier and update the software None
3454 Envelope deposit unit Returned data verification error None
3455 Envelope deposit unit Returned data verification error None
Check if the communication cable or hardware
3456 Envelope deposit unit Invalid requesting command None
is abnormal
3457 Envelope deposit unit Other errors None
3459 Envelope deposit unit Serial port operation error None
3478 Envelope deposit unit Printer ribbon abnormal Check if the ribbon is installed properly 24
Check if the envelopes are placed properly; if
3479 Envelope deposit unit Fail to feed envelope necessary, mechanically adjust the feeding 2
clearance according to related instructions
Envelope store operation abnormal or Check if storing is abnormal, and clear the
3480 Envelope deposit unit 3
cashbox full cashbox
Check if there is envelope of abnormal size in
3481 Envelope deposit unit Envelope is too short 5
transport
Check if there is envelope of abnormal size in
3482 Envelope deposit unit Envelope is too long 6
transport
Check if the operation is normal, and if the
3483 Envelope deposit unit Envelope feeding error 7
envelope is jammed
3484 Envelope deposit unit Abnormal data received Contact the supplier and update the software 8

18/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
3485 Envelope deposit unit Command sequence error Contact the supplier and update the software 9
3486 Envelope deposit unit Print position error Check if the print assembly is in proper position 0A
3487 Envelope deposit unit Cashbox abnormal Check if the cashbox is in position 0C
1. Check if the envelope is jammed in transport,
remove the jammed envelope;
3488 Envelope deposit unit Sending envelope from the transport error 0D
2. Sensors in transport fault, clean or Replace
the fault sensors
1. Check if the shutter is jammed by foreign
3489 Envelope deposit unit Shutter error matter, if is, please remove them; 0F
2. Shutter sensor fault, Replace the fault sensor
1. Check if the envelope is jammed in transport,
remove the jammed envelope;
3491 Envelope deposit unit No envelope (envelope store command) 12
2. Sensors in transport fault, clean or Replace
the fault sensors
1. Check if the foreign matter is jammed in
3492 Envelope deposit unit Over-current motor transport, if is, please remove them; 13
2. Control board fault, please contact the
3493 Envelope deposit unit Flash–ROM erasing/writing error supplier
Control board fault, please contact the supplier 14
Internal sensors fault, clean or Replace the fault
3498 Envelope deposit unit Internal sensors error 23
sensors
Check if the communication cable or hardware
3499 Envelope deposit unit Communication abnormal None
is abnormal
3500 Fujitsu passbook printer Passbook printer works properly Normal code None
3501 Fujitsu passbook printer Passbook in the printer Normal code None
3502 Fujitsu passbook printer Print firmware at the entry Normal code None
3503 Fujitsu passbook printer Print firmware non-existence Normal code None
3504 Fujitsu passbook printer Print firmware in the stacker Normal code None
3505 Fujitsu passbook printer Print firmware at the last printable line Normal code, page turning is needed None
3506 Fujitsu passbook printer Print firmware at the last printable line Normal code, ignore None
3520 Fujitsu passbook printer No firmware Insert the passbook None
3521 Fujitsu passbook printer Invalid firmware format Check the passbook None
3522 Fujitsu passbook printer Page error Re-send the command None
Magnetic stripe blank, which happen
3523 Fujitsu passbook printer Check the passbook None
when the data cannot be read
3524 Fujitsu passbook printer Unsupported track number Re-send the command None
3525 Fujitsu passbook printer Buffer full Wait or clear the buffer area None
Invalid parameter; over-length data or
3526 Fujitsu passbook printer Input the correct parameter again None
parameter
3527 Fujitsu passbook printer Command sequence error Re-send the command None
3528 Fujitsu passbook printer Unsupported command Software error, please contact the supplier None
3529 Fujitsu passbook printer The printer busy Wait or clear printing None
3530 Fujitsu passbook printer Fail to send the print data Re-send the command None
3531 Fujitsu passbook printer The print content overrun the firmware Re-send the command None
3532 Fujitsu passbook printer limit
Receive illegal data Re-send the command None
3533 Fujitsu passbook printer The passbook is ready to be withdrawn Withdraw the passbook None
3550 Fujitsu passbook printer COM communication error Re-send the command None
3551 Fujitsu passbook printer The desired firmware format hasn't been Check the configuration file None
found
The machine is off-line and ready to
3552 Fujitsu passbook printer Make the machine on-line None
execute the command
3553 Fujitsu passbook printer Recycling box full Clean up the recycling box None
3554 Fujitsu passbook printer Shutter operation failure initialization None
3555 Fujitsu passbook printer Firmware page turning failure initialization None
3556 Fujitsu passbook printer Passbook jam initialization None
3557 Fujitsu passbook printer Checking error while reading the magnetic Take the passbook back, then re-send the None
3558 Fujitsu passbook printer strip
Mechanical transmission error command
initialization None
3599 Fujitsu passbook printer Operation timeout initialization None

19/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
{81010X00XX0000}{81
3721 HCM cash module Notes remain in entry slot Ignore
020X00XX0000}
{8218XX30310000}{82
18XX30420000}{8218X
3722 HCM cash module Note transporting while initialization Ignore
X323X0000}{8218XX3
24X0000}{8218XX333
X0000}
{821B0X00XX0000}{8
21C010XXX0000}{821
3723 HCM cash module Notes remain in entry slot Ignore
C020XXX0000}{821C0
X00XX0000}
3724 HCM cash module Notes remain in entry slot Ignore {821C0X00XX0000}
3725 HCM cash module Notes remain in stacker Ignore {821D0100XX0000}
3726 HCM cash module Notes remain in entry slot Ignore {821E0000000000}
3727 HCM cash module Notes in cash-box 1 Ignore {821F0000000000}
3728 HCM cash module Notes remain in stacker Ignore {82200000000000}
The movement of damper in entry slot is
3729 HCM cash module Check if the entry slot is in abnormal status {82400100000000}
timeout
3730 HCM cash module Note in entry slot Correctly replace the note {83020100XX0000}
3731 HCM cash module The note is not in position in entry slot Correctly replace the note {83020200XX0000}
3732 HCM cash module Note in entry slot Correctly replace the note {83020400XX0000}
3733 HCM cash module The note is not in position in entry slot Correctly replace the note {83020X00XX0000}
Check if the slot works normally, e.g. if the
3734 HCM cash module Entry slot shutter is in abnormal status {83050530300000}
sensor is dirty
After closing the entry slot shutter, it is {83050532XX0000}{83
3735 HCM cash module Turn the unit off then on
moved incorrect position 050534300000}
The shutter of entry slot is in abnormal Check if the slot works normally, e.g. if the
3736 HCM cash module {83050535300000}
status sensor is dirty
After closing the entry slot shutter, it is
3737 HCM cash module Turn the unit off then on {83050536XX0000}
moved incorrect position
The shutter of entry slot is in abnormal Check if the slot works normally, e.g. if the
3738 HCM cash module {83050630300000}
status sensor is dirty
{83050631310000}{830
3739 HCM cash module Fail to open the shutter of entry slot Check the shutter 50632XX0000}{830506
34300000}
Front/rear shutter of lower unit is opened
3740 HCM cash module Re-store the shutter {83070000XX0000}
while executing "Read info" command
3741 HCM cash module No note in entry slot Ignore {840X0000000000}
3742 HCM cash module The notes deposited are over-limit Take out the extra notes {85010000000000}
3743 HCM cash module The notes rejected are over-limit Take out the notes rejected {86020000000000}
{87010000000000}{870
The notes in entry slot are taken away
3744 HCM cash module Check if illegal operation 20000000000}{8704000
forcefully
0000000}
{880XXX00000000}
3745 HCM cash module Fail to feed the notes Check if foreign matter jams are in the transport
{88200X00XX0000}
Electronic combination lock is in
3746 HCM cash module Check the lock {8D0100XXXX0000}
abnormal status
3747 HCM cash module Amount of notes in entry slot over-limit Input the notes by several times {8E010000000000}
It may caused by fake or unqualified note
3748 HCM cash module Note reject while counting {8F010000000000}
inputting, just do nothing
The transport belt which is used to tie the
3749 HCM cash module Check the belt {92010000000000}
notes moves to the end
3750 HCM cash module Fail to feed notes Check if the notes are rejected to feed in {93XX0000000000}
The unit is not in position, and the shutter
3751 HCM cash module Push the unit in position and lock URJB {83080001XX0000}
of upper reject bin （URJB ） is unlocked
"Retract Slot" is executed after shutter
3752 HCM cash module Retract the note then do nothing {83050700000000}
closing failure, then the shutter is closed

20/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
"Retract Slot" is executed after shutter
3753 HCM cash module Retract the note then do nothing {83050800000000}
closing failure, then the shutter is closed
3754 HCM cash module Downloading the firmware program Updating, please wait… None
Hardware version is not the same as the
3755 HCM cash module No need to update None
downloaded one
3771 HCM cash module Other error Communication or hardware fault, please check None
3772 HCM cash module Data sending error communication configurations, cables or None
3773 HCM cash module Data receiving timeout hardware devices None
3774 HCM cash module Format error of data packet received None
Software fault, please contact the supplier
3775 HCM cash module Command error None
3776 HCM cash module Unit busy error Re-initialize the unit None
3777 HCM cash module Data link error Communication or hardware fault, please check None
3778 HCM cash module Waiting for command timeout communication configurations, cables or None
Amount of note withdrawal is not hardware devices
3779 HCM cash module Count the note amount None
consistent with that of dispense in each
cassette Communication or hardware fault, please check
3780 HCM cash module Serial port operation error communication configurations, cables or None
hardware devices
3781 HCM cash module Abnormal operation Re-initialize the unit None
The info after initialization is different
3782 HCM cash module None
from that gotten by the unit Software fault, please contact the supplier
3783 HCM cash module Log file error None
Communication or hardware fault, please check
3784 HCM cash module Serial port parameter setup error communication configurations, cables or None
hardware devices
Turn the unit off then on, if the problem still
Sensor or motors of the unit work
3790 HCM cash module remains, please refer to the manual and check 4******，501****
abnormally
the corresponding sensors or motors
3791 HCM cash module BN is not shut down Shut down the shutter and re-initialize it 51101**
3792 HCM cash module Front shutter of lower unit is opened Close the shutter and re-initialize it 51102**
The stacker is not closed firmly or in
3793 HCM cash module Close the stacker then re-initialize 51103**，59641*0
abnormal status
The transport belt which is used to tie the
3794 HCM cash module Check the belt 51104**
notes moves to the end
3795 HCM cash module Notes remain in the stacker Clear the notes 51105**
3796 HCM cash module Rear shutter of lower unit is opened Close the shutter and re-initialize it 51106**
3797 HCM cash module Upper unit is pulled out Restore the unit and re-initialize 51107**
3798 HCM cash module Lower unit is pulled out Restore the unit and re-initialize 51108**
3799 HCM cash module The assembly is pulled out while 51111*0
Restore the assembly and re-initialize
3800 HCM cash module operation 51112*0
3801 HCM cash module Front shutter of lower unit is opened Close the shutter and re-initialize it 5111300
3802 HCM cash module Rear shutter of lower unit is opened Close the shutter and re-initialize it 5111400
The transport in stacker is not ready for
3803 HCM cash module Restore the transport and re-initialize it 5120200
initialization when "Ready for next
transaction"
Illegal nation code is gotten while
3804 HCM cash module Software fault, please contact the supplier 51301**
executing "initialization" command
3805 HCM cash module Fail to read cassette memory initialize the unit 51302**
Cassette type is not the same as that set in
3806 HCM cash module Re-set cassette or replace it 51303**，5163***
"initialization" command
Note denomination info recorded is not
3807 HCM cash module Re-set cassette 51304**
the same as that set in "initialization"
command
"Note denomination" is incorrectly set,
3808 HCM cash module Software fault, please contact the supplier 51305**
corresponding cassette cannot be found
3809 HCM cash module Deposit box is full Clean the box 51306**
No reject box is set while executing
3810 HCM cash module Software fault, please contact the supplier 51307**
"initialization" command

21/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
"Frame type" and "Cassette type"
3811 HCM cash module parameter conflict while executing Software fault, please contact the supplier 513090*
"initialization" command
"Note denomination" of recycle box is not
3812 HCM cash module Software fault, please contact the supplier 5130A0*
set while executing "initialization"
command
Notes in the same denomination are
3813 HCM cash module dispensed from different cash-box while Software fault, please contact the supplier 5130B0*
executing "initialization" command
"Cassette type" and "Cassette operation"
3814 HCM cash module parameter conflict while executing Software fault, please contact the supplier 5130C0*
"initialization" command
"Cassette operation" parameter error while
3815 HCM cash module Software fault, please contact the supplier 5130D0*
executing "initialization" command
"Info code" parameter error while
3816 HCM cash module Software fault, please contact the supplier 5130E0*
executing "Read denomination definition"
3817 HCM cash module Cash-box is not in position Push the cash-box in position 5130F**
3818 HCM cash module Recycle and reject boxes repetition Software fault, please contact the supplier 5131000
3819 HCM cash module No reject box is set in the command Software fault, please contact the supplier 51311**
The shutter of entry slot is opened while
3820 HCM cash module Close the shutter and re-initialize 514010*，514020*
executing the command
The note in entry slot is ready to be
3821 HCM cash module Illegal operation, please re-initialize 51410**
counted, while it is taken away suddenly
The note in entry slot is ready to be
3822 HCM cash module Illegal operation, please re-initialize 5142***
counted, while it is taken away suddenly
3823 HCM cash module The shutter in entry slot is opened with Close the shutter 5143000
3824 HCM cash module force
Note jam in entry slot Clear the jam 51501**
3825 HCM cash module Cash-box 1 position error Restore cash-box and re-initialize it 51621**
3826 HCM cash module Cash-box 2 position error Restore cash-box and re-initialize it 51622**
3827 HCM cash module Cash-box 3 position error Restore cash-box and re-initialize it 51623**
3828 HCM cash module Cash-box 4 position error Restore cash-box and re-initialize it 51624**
3829 HCM cash module Cash-box 5 position error Restore cash-box and re-initialize it 51625**
The damper in entry slot is in note-reject 518020*，5203000，
3830 HCM cash module Clear the jam
status, and note jam in dispense position 520310*，520320*
3831 HCM cash module Note jam in stacker Clear the jam 5200***
3832 HCM cash module Note jam in stacker Clear the jam 5201***
3833 HCM cash module Transport belt of the stacker is damaged Replace the belt 5202000
5210***，5214***，
3834 HCM cash module Note jam in entry slot Clear the jam
5215***
3835 HCM cash module Note jam in entry slot Clear the jam 5211***
3836 HCM cash module Note jam in entry slot Clear the jam 5212***
3837 HCM cash module Note jam in entry slot Clear the jam 5213***
3838 HCM cash module Note jam in cash-box 1 entry slot Clean the slot 522110*
3839 HCM cash module Note jam in cash-box 2 entry slot Clean the slot 522120*
3840 HCM cash module Note jam in cash-box 3 entry slot Clean the slot 522130*
3841 HCM cash module Note jam in cash-box 4 entry slot Clean the slot 522140*
3842 HCM cash module Note jam in cash-box 5 entry slot Clean the slot 522150*
3843 HCM cash module Note jam in cash-box 1 entry slot Clean the slot 522610*
3844 HCM cash module Note jam in cash-box 2 entry slot Clean the slot 522620*
3845 HCM cash module Note jam in cash-box 3 entry slot Clean the slot 522630*
3846 HCM cash module Note jam in cash-box 4 entry slot Clean the slot 522640*
3847 HCM cash module Note jam in cash-box 5 entry slot Clean the slot 522650*
Note jam between entry slot and transport
3848 HCM cash module Clear note jam 5240*00
slot of the stacker
3849 HCM cash module Note jam in cash-reject part of cash-box Clear note jam 53101**
3850 HCM cash module sensorjam in cash-box 1
Note Clear note jam 53103**
3851 HCM cash module Note jam in cash-box 2 Clear note jam 53104**
3852 HCM cash module Note jam in cash-box 3 Clear note jam 53105**

22/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
3853 HCM cash module Note jam in cash-box 4 Clear note jam 53106**
3854 HCM cash module Note jam in cash-box 5 Clear note jam 53107**
3855 HCM cash module Note jam in transport Clear note jam 532****
3856 HCM cash module Note jam in transport Clear note jam 534****
5350100，5350200，
Over-length note is detected while
53503**，5350400，
3857 HCM cash module dispensering Under-length note is detected Check if note jam in entry slot, if is, clear it
53505**，53506**，
while dispensering
535070*，5350800
Under-length note is detected while 5360***，5361***，
3858 HCM cash module Check if note jam in entry slot, if is, clear it
dispensering 5362***，537**00
Shutter in entry slot is in error status or
3859 HCM cash module Check the shutter 5410***
cannot be opened
Shutter in entry slot is in error status or
3860 HCM cash module Check the shutter 5420***
cannot be closed
Incorrect or unacceptable commands are
3861 HCM cash module Software fault, please contact the supplier 571****
received
The commands which cannot be executed
3862 HCM cash module Software fault, please contact the supplier 572****
are sent while unit initialization
3863 HCM cash module NV error Check NV 574****
3864 HCM cash module Cash-box coding error Software fault, please contact the supplier 578****
The cash-box required non-existence, or
3865 HCM cash module incorrect cash-box memory, or cash-box Software fault, please contact the supplier 578****
coding error
Commands except "Reject then return" are
3866 HCM cash module Software fault, please contact the supplier 57A07**
received when note reject in entry slot
3867 HCM cash module Command sent cannot be executed Software fault, please contact the supplier 57D****
3868 HCM cash module Instable power supply of the unit Check the power supply 57FFFFF
Check if note jam in cash-box sensor, transport
3869 HCM cash module Note transporting timeout 585*100
sensor and each cash-box
3870 HCM cash module NV hardware works abnormally Repair NV 593****，5940***
Transport motor or coding unit in NV
3871 HCM cash module Repair NV 5941***
works abnormally
Hardware clock works abnormally while
3872 HCM cash module Repair NV 5942***
note calibration
NV has received incorrect command or
3873 HCM cash module Repair NV 5943***
works abnormally
initialize the unit, if the problem remains, 5944***，5945***，
3874 HCM cash module Counting module in NV works abnormally
replace NV 5946***，5947***
3875 HCM cash module Note transporting abnormally Clear note jam in transport 595****
Transport motor M001 of upper unit
3876 HCM cash module Check if note jam, if is, clear it 5960***
works abnormally
Transport motor M004 of upper unit
3877 HCM cash module Check if note jam, if is, clear it 5961***
works abnormally
Note jam is detected in stacker before
3878 HCM cash module Clean the stacker 5964000
executing the command
Note jam is detected in stacker while
3879 HCM cash module Clean the stacker 5964200
executing the command
Note jam is detected in stacker after
3880 HCM cash module Clean the stacker 5964300
executing the command
59644**，5964500，
3881 HCM cash module Note jam in stacker Clean the stacker
5964600，5964700
59648*0，59649*0，
Motors of transport M201 and M202 work 5964A*0，5964B*0，
3882 HCM cash module Clean the stacker
abnormally 5964C*0，5964D*0，
5964E*0，5964F*0
Foreign matter is detected in transport 5970***，5972***，
3883 HCM cash module Clear the foreign matter
which the note is not allowed to pass 5973***
through

23/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Amounts of Note withdrawn and 5330900，5330A00，
3884 HCM cash module Check if note jam and count the notes
deposited are not consistent 598****
More than 30 notes are continuously Check if cassette setup or type of note deposited
3885 HCM cash module 5991A**
rejected is correct
Check if cassette setup or type of note deposited
3886 HCM cash module More than 100 notes are rejected 5991B00
is correct
3887 HCM cash module No note is detected while transporting Check if note jam in entry slot or stacker 5992***
3888 HCM cash module Retract box is full Clear the notes 59B03**
3889 HCM cash module Retract box is full Clear the notes 59B04**
3890 HCM cash module Cash-box 1 is full Replenish notes 59B0700
3891 HCM cash module Cash-box 2 is full Replenish notes 59B0800
3892 HCM cash module Cash-box 3 is full Replenish notes 59B0900
3893 HCM cash module Cash-box 4 is full Replenish notes 59B0A00
3894 HCM cash module Cash-box 5 is full Replenish notes 59B0B00
Illegal parameter set-up, withdrawal
3895 HCM cash module Software fault, please contact the supplier 59B3100
amount is 0
3896 HCM cash module Cassette is empty Replenish notes 59B41**
3897 HCM cash module Withdrawal amount over-limit Software fault, please contact the supplier 59B6100
Illegal parameter of withdrawal command,
3898 HCM cash module the notes withdrawn are more than 200 Clean the entry slot 59B7100
which is the limit amount
Note position error and transport status
3899 HCM cash module Clean the entry slot 5A142**，5A143**
abnormally in entry slot
3900 HCM cash module Note-skew in entry slot Clean the entry slot 5A141**，5A151**
3901 HCM cash module Note position error in entry slot Clean the entry slot 5A152**
3902 HCM cash module Note jam in entry slot Clean the entry slot 5A153**
3903 HCM cash module Note jam in entry slot Clean the entry slot 5A154**
3904 HCM cash module Note position error in entry slot Clean the entry slot 5A155**
Note feeder pulley and motor M102 and
3905 HCM cash module Check the M102 and S143 5A156**
sensor S143 work abnormally
3906 HCM cash module Note jam while dispensering Clean the entry slot 5A157**
3907 HCM cash module Note jam while dispensering Clean the entry slot 5A158**
3908 HCM cash module Note feeding failure Clean the entry slot 5A159**
3909 HCM cash module Note jam while note feeding Clean the entry slot 5A15A**
3910 HCM cash module Note feeding timeout and no note is Clean the entry slot 5A15B**
3911 HCM cash module detected
Note jam in entry slot Clean the entry slot 518110*，5A15C**
Sensor 143 and driver motor M102 of
3912 HCM cash module Check the M102 and S143 5A15D**
cash-box entry slot work abnormally
Driver motor M102 of cash-box entry slot
3913 HCM cash module Check the M102 5A15E**
works abnormally
Driver motor M102 of cash-box entry slot
3914 HCM cash module Check the M102 5A15F**
works abnormally
The forward-movement of platen in entry
3915 HCM cash module slot is timeout, motor M103 and sensors Check the platen, M103, S131, S133 and S134 5A166**
S131, S133 and S134 work abnormally
The backward-movement of platen in
3916 HCM cash module entry slot is timeout, motor M103 and Check the platen, M103, S131, S133 and S134 5A167**
sensors S131, S133 and S134 work
abnormally
Driver motor M103 of note feeder in entry
3917 HCM cash module Clean entry slot and check the M103 5A16E**
slot work abnormally
Driver motor M103 of note feeder in entry
3918 HCM cash module Check the M103 5A16F**
slot works at abnormal speed
3919 HCM cash module Note feeder in entry slot does not work Clean entry slot and check the relevant parts 5A173**
Sensor 132 and driver motor M104 of
3920 HCM cash module Check the M101 and S132 5A174**
note feeder in entry slot work abnormally
Driver motor M104 of note feeder in entry
3921 HCM cash module Clean entry slot and check the relevant parts 5A176**
slot works at abnormal speed

24/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Driver motor M104 of note feeder in entry
3922 HCM cash module Check the M104 5A17E**
slot works abnormally
Driver motor M104 of note feeder in entry
3923 HCM cash module Check the M104 5A17F**
slot works abnormally
51204**，5A16A**，
3924 HCM cash module Error position of the platen in entry slot Check the platen
5A180**
3925 HCM cash module The platen in entry slot is at the front end Check the platen 5A182*0
The forward-movement of platen in entry
3926 HCM cash module slot is timeout, motor M104 and sensors Check the platen, M104, S134, S135 and S136 5A186**
S134,backward-movement
The S135 and S136 work abnormally
of platen in
entry slot is timeout, motor M104 and
3927 HCM cash module sensors S134, S135 and S136 work Check the platen, M104, S134, S135 and S136 5A187**
abnormally
Driver M104 of cash-box 1 platen works
3928 HCM cash module Check the platen and M104 5A18E**
abnormally
Driver M104 of cash-box 1 platen works
3929 HCM cash module Check the platen and M104 5A18F**
abnormally
3930 HCM cash module Note jam in cash-box 1 entry slot Clear the jam 5A311**，5A312**
3931 HCM cash module Note feeder in cash-box 1 works Check the feeder 5A313**
abnormally
Driver motor M402 of cash-box 1 and the
3932 HCM cash module Check M502 and S414 5A314**
sensor S414 works abnormally
Driver M402 of cash-box 1 note feeder Check if there is some foreign things in the
3933 HCM cash module 5A316**
works at abnormal speed M402
Driver M402 of cash-box 1 note feeder
3934 HCM cash module Check the M402 5A31E**
works abnormally
Driver M402 of cash-box 1 note feeder
3935 HCM cash module Check the M402 5A31F**
works abnormally
In cash-box 1, the platen is detected in
3936 HCM cash module Check the sensors 5A323**，5A324**
start position and end position
Cash-box 1 platen backward-movement
3937 HCM cash module Check the sensors 5A325**
timeout or complete movement is detected
Cash-box 1 platen forward-movement
3938 HCM cash module Check the sensors 5A326**
timeout or complete movement is detected
Cash-box 1 platen backward-movement Check if the cash-box 1 sensors work normally,
3939 HCM cash module 5A327**
timeout or complete movement is detected if do, check the platen
Driver motor M401 of platen lock in cash-
3940 HCM cash module Check the M401 5A32E**
box 1 works abnormally
Driver motor M401 of platen lock in cash-
3941 HCM cash module Check the M401 5A32F**
box 1 works abnormally
5A403**，5A410**，
3942 HCM cash module Note jam in cash-box 2 entry slot Clear the jam 5A411**，5A41A**，
5A41D**
3943 HCM cash module Note jam is out of cash-box 2 entry slot Clear the jam 5A412**
3944 HCM cash module Note feeder in cash-box 2 works Check the feeder 5A413**
abnormally
Driver motor M502 of cash-box 2 and the
3945 HCM cash module Check M502, S513 and S514 5A414**
sensors S513 and S514 work abnormally
Cash-box 2 note feeding error, no note is
3946 HCM cash module Check if note jam 5A415**
detected
3947 HCM cash module Cash-box 2 feeder works abnormally Check the feeder 5A416**
Cash-box 2 note feeding error, no note is
3948 HCM cash module Check if note jam 5A417**
detected
Cash-box 2 note feeding error, no note is
3949 HCM cash module Check if note jam 5A418**
detected
Cash-box 2 note feeding error, no note is
3950 HCM cash module Check if note jam 5A419**
detected
3951 HCM cash module Note jam in cash-box 2 after note feeding Clear the jam None
3952 HCM cash module Note jam in cash-box 2 while note feeding Clear the jam 5A41B**

25/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Note-skew is detected while inputting to
3953 HCM cash module Clear the skew note 5A41C**
cash-box 2
3954 HCM cash module Note jam in cash-box 2 after note feeding Clear the jam None
Driver M502 of cash-box 2 note feeder
3955 HCM cash module Check the M502 5A41E**
works abnormally
Driver M502 of cash-box 2 note feeder
3956 HCM cash module Check the M502 5A41F**
works abnormally
Sensors in cash-box 2 work abnormally,
3957 HCM cash module Check the sensors 5A423**
cash-box full and empty is detected
In cash-box 2, the platen is detected in
3958 HCM cash module Check the sensors 5A424**
start position and end position
Cash-box 2 platen backward-movement
3959 HCM cash module Check the sensors 5A425**
timeout or complete movement is detected
Cash-box 2 platen forward-movement Check if the cash-box 2 sensors work normally,
3960 HCM cash module 5A426**
timeout or complete movement is detected if do, check the platen
Cash-box 2 platen forward-movement
3961 HCM cash module Check the sensors 5A427**
timeout or complete movement is detected
Driver motor M501 of platen lock in cash-
3962 HCM cash module Check the M501 5A42E**，5A42F**
box 2 works abnormally
Fail to close G503 control valve of platen
3963 HCM cash module Check the G503 5A430**
lock in cash-box 2
Fail to open G503 control valve of platen
3964 HCM cash module Check the G503 5A430**
lock in cash-box 2
5A503**"，5A510**，
3965 HCM cash module Note jam in cash-box 3 entry slot Clear the jam 5A511**，5A51A**，
5A51D**
3966 HCM cash module Note jam is out of cash-box 3 entry slot Clear the jam 5A512**
3967 HCM cash module Note feeder in cash-box 3 works Check the feeder 5A513**
abnormally
Driver motor M602 of cash-box 3 and the
3968 HCM cash module Check M602, S613 and S614 5A514**
sensors S613 and S614 work abnormally
Cash-box 3 note feeding error, no note is
3969 HCM cash module Check if note jam 5A515**
detected
3970 HCM cash module Cash-box 3 feeder works abnormally Check the feeder 5A516**
Cash-box 3 note feeding error, no note is
3971 HCM cash module Check if note jam 5A517**
detected
Note jam in cash-box 3 entry slot while
3972 HCM cash module Clear the note and transport 5A518**
recycling
3973 HCM cash module Note feeding error in cash-box 3 Check if the note is inserted correctly 5A519**
3974 HCM cash module Note jam in cash-box 3 after note feeding Clear the jam None
3975 HCM cash module Note jam in cash-box 3 while note feeding Clear the jam 5A51B**
Note-skew is detected while inputting to
3976 HCM cash module Clear the skew note 5A51C**
cash-box 3
3977 HCM cash module Note jam in cash-box 3 after note feeding Clear the jam None
Driver M602 of cash-box 3 note feeder
3978 HCM cash module Check the M602 5A51E**
works abnormally
Driver M602 of cash-box 3 note feeder
3979 HCM cash module Check the M602 5A51F**
works abnormally
Sensors in cash-box 3 work abnormally,
3980 HCM cash module Check the sensors 5A523**
cash-box full and empty is detected
In cash-box 3, the platen is detected in Check if the cash-box 3 sensors work normally,
3981 HCM cash module 5A524**
start position and end position if do, check the platen
Cash-box 3 platen backward-movement Check if the cash-box 3 sensors work normally,
3982 HCM cash module 5A525**
timeout or complete movement is detected if do, check the platen
Cash-box 3 platen backward-movement Check if the cash-box 3 sensors work normally,
3983 HCM cash module 5A526**
timeout or complete movement is detected if do, check the platen
Cash-box 3 platen backward-movement Check if the cash-box 3 sensors work normally,
3984 HCM cash module 5A527**
timeout or complete movement is detected if do, check the platen

26/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Driver motor M601 of platen lock in cash-
3985 HCM cash module Check the M601 5A52E**，5A52F**
box 3 works abnormally
Fail to close G603 control valve of platen
3986 HCM cash module Check the G703 5A530**
lock in cash-box 3
Fail to open G603 control valve of platen
3987 HCM cash module Check the G703 5A530**
lock in cash-box 3
5A603**，5A610**，
3988 HCM cash module Note jam in cash-box 3 entry slot Clear the jam 5A611**，5A61A**，
5A61D**
3989 HCM cash module Note jam is out of cash-box 3 entry slot Clear the jam 5A612**
3990 HCM cash module Note feeder in cash-box 3 works Check the feeder 5A613**
abnormally
Driver motor M702 of cash-box 4 and the
3991 HCM cash module Check M702, S713 and S714 5A614**
sensors S713 and S714 work abnormally
Cash-box 4 note feeding error, no note is
3992 HCM cash module Check if note jam 5A615**
detected
3993 HCM cash module Cash-box 4 feeder works abnormally Check the feeder 5A616**
Cash-box 4 note feeding error, no note is
3994 HCM cash module Check if note jam 5A617**
detected
3995 HCM cash module Cash-box 4 feeder works abnormally Check the feeder 5A618**
3996 HCM cash module Note jam while note recycling in cash-box Clear the jam 5A619**
3997 HCM cash module 4
Note jam after note feeding in cash-box 4 Clear the jam None
3998 HCM cash module Note jam while note feeding in cash-box 4 Clear the jam 5A61B**
Note-skew is detected while inputting to
3999 HCM cash module Clear the jam 5A61C**
cash-box 4
4000 HCM cash module Note jam after note feeding in cash-box 4 Clear the jam None
Driver M702 of cash-box 4 note feeder
4001 HCM cash module Check the M702 5A61E**
works abnormally
Driver M702 of cash-box 4 note feeder
4002 HCM cash module Check the M702 5A61F**
works abnormally
Sensors in cash-box 4 work abnormally,
4003 HCM cash module Check the sensors 5A623**
cash-box full and empty is detected
In cash-box 4, he platen is detected in start Check if the cash-box 4 sensors work normally,
4004 HCM cash module 5A624**
position and end position if do, check the platen
Cash-box 4 platen backward-movement Check if the cash-box 4 sensors work normally,
4005 HCM cash module 5A625**
timeout or complete movement is detected if do, check the platen
Cash-box 4 platen forward-movement Check if the cash-box 4 sensors work normally,
4006 HCM cash module 5A626**
timeout or complete movement is detected if do, check the platen
Cash-box 4 platen forward-movement Check if the cash-box 4 sensors work normally,
4007 HCM cash module 5A627**
timeout or complete movement is detected if do, check the platen
Driver motor M701 of platen lock in cash-
4008 HCM cash module Check the M701 5A62E**，5A62F**
box 4 works abnormally
Fail to close G703 control valve of platen
4009 HCM cash module Check the G703 None
lock in cash-box 4
Fail to open G703 control valve of platen
4010 HCM cash module Check the G703 5A630**
lock in cash-box 4
5A703**，5A710**，
4011 HCM cash module Note jam in cash-box 5 entry slot Clear the jam 5A711**，5A71A**"，
5A71D**"
4012 HCM cash module Note jam is out of cash-box 5 entry slot Clear the jam 5A712**
4013 HCM cash module Note feeder in cash-box 5 works Check the feeder 5A713**
abnormally
Driver motor M802 of cash-box 5 and the
4014 HCM cash module Check M802, S813 and S814 5A714**
sensors S813 and S814 work abnormally
Cash-box 5 note feeding error, no note is
4015 HCM cash module Check if note jam 5A715**
detected
4016 HCM cash module Cash-box 5 feeder works abnormally Check the feeder 5A716**
4017 HCM cash module Note jam while note recycling in cash-box Clear the jam 5A717**
4018 HCM cash module 5 note is detected while feeding
No Check if note jam, if is, clear the jam 5A718**

27/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
4019 HCM cash module No note is detected while feeding Check if note jam, if is, clear the jam 5A719**
4020 HCM cash module Note jam after note feeding in cash-box 5 Clear the jam None
4021 HCM cash module Note jam while note feeding in cash-box 5 Clear the jam 5A71B**
Note-skew is detected while inputting to
4022 HCM cash module Clear the jam 5A71C**
cash-box 5
4023 HCM cash module Note jam after note feeding in cash-box 5 Clear the jam None
Driver M802 of cash-box 5 note feeder
4024 HCM cash module Check the M802 5A71E**
works abnormally
Driver M802 of cash-box 5 note feeder
4025 HCM cash module Check the M802 5A71F**
works abnormally
In cash-box 5, the platen is detected in
4026 HCM cash module Check the sensors 5A723**
start position and end position
In cash-box 5, the platen is detected in Check if the cash-box 5 sensors work normally,
4027 HCM cash module 5A724**
start position and end position if do, check the platen
Cash-box 5 platen backward-movement Check if the cash-box 5 sensors work normally,
4028 HCM cash module 5A725**
timeout or complete movement is detected if do, check the platen
Cash-box 5 platen forward-movement Check if the cash-box 5 sensors work normally,
4029 HCM cash module 5A726**
timeout or complete movement is detected if do, check the platen
Cash-box 5 platen forward-movement Check if the cash-box 5 sensors work normally,
4030 HCM cash module 5A727**
timeout or complete movement is detected if do, check the platen
Driver motor M801 of platen lock in cash-
4031 HCM cash module Check the M801 5A72E**，5A72F**
box 5 works abnormally
Fail to close G803 control valve of platen
4032 HCM cash module Check the G803 None
lock in cash-box 5
Fail to open G803 control valve of platen
4033 HCM cash module Check the G803 5A730**
lock in cash-box 5
4034 HCM cash module Note jam in transport Clear the jam 5D*****
4035 HCM cash module Note jam in transport Clear the jam 5E*****
4036 HCM cash module Shutter opening timeout Check the shutter 5A1B5**
Check if the USB cable connecting BV to HCM
4042 HCM cash module Fail to communicate with the BV board None
works abnormal
4043 HCM cash module Fail to save sequence number image file Re-send the command None
4044 HCM cash module Fail to operate the data libraries Re-send the command None
4045 HCM cash module Retrieval failed Re-send the command None
4046 HCM cash module Fail to delete the image file Re-send the command None
4047 HCM cash module Back up failed Re-send the command None
4048 HCM cash module Fail to operate the SQL file Re-send the command None
4049 HCM cash module Data libraries being backed up Re-send the command None
4050 HCM cash module Fail to open files Updating file error, please contact the providers None
4051 HCM cash module Fail to read files Updating file error, please contact the providers None
4052 HCM cash module ROM36V error Hardware fault, please contact the providers Datalink｛16｝
4053 HCM cash module ROM+15V error Hardware fault, please contact the providers Datalink｛17｝
4054 HCM cash module ROM-15V error Hardware fault, please contact the providers Datalink｛18｝
4055 HCM cash module Validating program writing error Hardware fault, please contact the providers Datalink｛61｝
4056 HCM cash module IPL data writing error Hardware fault, please contact the providers Datalink｛62｝
4057 HCM cash module DES writing error Hardware fault, please contact the providers Datalink｛64｝
4058 HCM cash module ROM writing error Hardware fault, please contact the providers Datalink｛65｝
4059 HCM cash module Not download program 4,5,7 Hardware fault, please contact the providers Datalink｛68｝
4060 HCM cash module Version mismatch Hardware fault, please contact the providers Datalink｛69｝
4061 HCM cash module Name mismatch Hardware fault, please contact the providers Datalink｛6A｝
4062 HCM cash module Last frame download illegal address Hardware fault, please contact the providers Datalink｛6B｝
4063 HCM cash module In between frame download illegal address Hardware fault, please contact the providers Datalink｛6C｝
4064 HCM cash module Illegal address over-limit Hardware fault, please contact the providers Datalink｛6D｝
4065 HCM cash module Illegal download of first frame Hardware fault, please contact the providers Datalink｛6E｝
4066 HCM cash module Receive illegal data Hardware fault, please contact the providers Datalink｛70｝
4067 HCM cash module Undefined file sequence Hardware fault, please contact the providers Datalink｛71｝

28/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
4068 HCM cash module Illegal data downloading Hardware fault, please contact the providers Datalink｛72｝
4069 HCM cash module File sequence is changed Hardware fault, please contact the providers Datalink｛73｝
4070 HCM cash module Illegal files downloading Hardware fault, please contact the providers Datalink｛74｝
4071 HCM cash module Fail to download reboot Hardware fault, please contact the providers Datalink｛75｝
Downloading the same program as the
4072 HCM cash module Hardware fault, please contact the providers Datalink｛76｝
previous one
4073 HCM cash module Receive data after downloading data Hardware fault, please contact the providers Datalink｛77｝
4074 HCM cash module packet
Verification error Hardware fault, please contact the providers Datalink｛78｝
4075 HCM cash module Ignore data received Hardware fault, please contact the providers Datalink｛7F｝
4076 HCM cash module Switching to download mode timeout Hardware fault, please contact the providers Datalink｛90｝
4077 HCM cash module Call alarm while switching to download Hardware fault, please contact the providers Datalink｛91｝
mode
Communication error while switching to
4078 HCM cash module Hardware fault, please contact the providers Datalink｛92｝
download mode
4079 HCM cash module Writing memory timeout Hardware fault, please contact the providers Datalink｛94｝
4080 HCM cash module Writing memory alarm Hardware fault, please contact the providers Datalink｛95｝
4081 HCM cash module Communication error while writing Hardware fault, please contact the providers Datalink｛96｝
4082 HCM cash module memory
Re-start timeout Hardware fault, please contact the providers Datalink｛98｝
4083 HCM cash module Restart alarm Hardware fault, please contact the providers Datalink｛99｝
4084 HCM cash module Communication failure in re-start Hardware fault, please contact the providers Datalink｛9A｝
BV has received the version which cannot
4085 HCM cash module Hardware fault, please contact the providers Datalink｛9C｝
be updated(BV configuration error)
Note jam in transport between cash-box 3
4086 HCM cash module Clear the note jam 53201**
and cash-box 5 entry slots
Note jam in transport between cash-box 3
4087 HCM cash module Clear the note jam 53202**
and cash-box 4 entry slots
Note jam in transport between cash-box 1
4088 HCM cash module Clear the note jam 53203**
and cash-box 3 entry slots
Note jam in transport between cash-box 1
4089 HCM cash module Clear the note jam 53204**
and cash-box 2 entry slots
Note jam in transport between NV and
4090 HCM cash module Clear the note jam 53205**
cash-box 1
Note jam in transport between NV and
4091 HCM cash module Clear the note jam 53206**
cash-box 1
Note jam in transport between NV and
4092 HCM cash module Clear the note jam 53207**
entry slot
4093 HCM cash module Note jam in transport between NV and Clear the note jam 53208**
stacker
Note jam in transport between NV and
4094 HCM cash module Clear the note jam 53209**
entry slot
Note jam in transport between entry slot
4095 HCM cash module Clear the note jam 5320A**
and stacker
4096 HCM cash module Note jam in transport between NV and Clear the note jam 5320B**
stackerjam in transport between NV and
Note
4097 HCM cash module Clear the note jam 5320E**
cash-box 1
Note jam in transport between NV and
4098 HCM cash module Clear the note jam 53211**
cash-box 1
4099 HCM cash module Note jam in cash-box 1 entry slot transport Clear the note jam 53212**
Note jam in transport between cash-box 1
4100 HCM cash module Clear the note jam 53213**
and cash-box 2 entry slots
Note jam in transport between cash-box 1
4101 HCM cash module Clear the note jam 53214**
and cash-box 3
4102 HCM cash module Note jam in cash-box 3 entry slot transport Clear the note jam 53215**
Note jam in transport between cash-box 3
4103 HCM cash module Clear the note jam 53216**
and cash-box 4 entry slots
Note jam in transport between cash-box 3
4104 HCM cash module Clear the note jam 53217**
and cash-box 5 entry slots
Note jam in transport between entry slot
4105 HCM cash module Clear the note jam 53218**，53219**
and stacker

29/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
4106 HCM cash module Note jam in transport between NV and Clear the note jam 5321A**
4107 HCM cash module stackerjam in transport between NV and
Note Clear the note jam 5321B**
4108 HCM cash module stacker
Note jam in NV transport Clear the note jam 5321C**
4109 HCM cash module Note jam in NV transport Clear the note jam 5321D**
Note jam in transport between NV and
4110 HCM cash module Clear the note jam 5321E**
cash-box 1
Note jam in transport between NV and 53220**，53221**，
4111 HCM cash module Clear the note jam
cash-box 1 53222**
Note jam in transport between NV and
4112 HCM cash module Clear the note jam 5327100
entry slot
4113 HCM cash module Note jam in NV transport Clear the note jam 5327200
4114 HCM cash module Note jam in transport between NV and Clear the note jam 5327300
4115 HCM cash module stacker
Note jam in stacker entry slot transport Clear the note jam 5327400
Note transport between two sensors
4116 HCM cash module slowly, front-end of note is detected, while Ignore 5328***
back-end is not
Note transport between two sensors
5329***，532A0**，
4117 HCM cash module slowly, front-end of note is detected, while Ignore
532A1**，532A2**
back-end is not
4118 HCM cash module Note jam in cash-box 5 entry slot transport Clear the note jam 53421**
4119 HCM cash module Note jam in cash-box 4 entry slot transport Clear the note jam 53422**
4120 HCM cash module Note jam in cash-box 3 entry slot transport Clear the note jam 53423**
4121 HCM cash module Note jam in cash-box 2 entry slot transport Clear the note jam 53424**
4122 HCM cash module Note jam in cash-box 1 entry slot transport Clear the note jam 53425**
Note jam in transport between NV and
4123 HCM cash module Clear the note jam 53426**
cash-box 1 upper cabinet
Note jam in transport between NV and
4124 HCM cash module Clear the note jam 53427**
cash-box 1 upper cabinet
4125 HCM cash module Note jam in NV transport Clear the note jam 53428**
Note jam in transport between NV and
4126 HCM cash module Clear the note jam 53429**
entry slot
4127 HCM cash module Note jam in NV transport Clear the note jam 5342A**
Note jam in transport between NV and
4128 HCM cash module Clear the note jam 5342B**
entry slot
4129 HCM cash module Note jam in transport between NV and Clear the note jam 5342D**
4130 HCM cash module stacker
Note jam in transport between NV and Clear the note jam 5342E**
4131 HCM cash module stacker
Note jam in transport between NV and Clear the note jam 5342F**
4132 HCM cash module stacker
Note jam in transport between NV and Clear the note jam 53433**
4133 HCM cash module stacker
Note jam between cash-box 1 and NV Clear the note jam 53436**，53437**
Note jam in entry slot, or in transport
4134 HCM cash module Clear the note jam 5D0**0*，5E40*0*
between entry slot to stacker
4135 HCM cash module Note jam in entry slot Clear the note jam 5D2**0*
Note jam in entry slot transport or in cash-
4136 HCM cash module Clear the note jam 5D5**0*
box 1
Note jam between entry slot and NV, or in
4137 HCM cash module Clear the note jam 5D6**0*
cash-box 1
Note jam in transport between cash-box 2
4138 HCM cash module Clear the note jam 5D7**0*
entry slot and cash-box 2
Note jam in entry slot, or in transport
4139 HCM cash module Clear the note jam 5D8**0*
between entry slot to stacker
Note jam in transport between cash-box 3
4140 HCM cash module Clear the note jam 5D9**0*
entry slot and cash-box 3
Note jam in entry slot, or in transport
4141 HCM cash module Clear the note jam 5DA**0*
between stacker and NV
Note jam in transport between cash-box 4
4142 HCM cash module Clear the note jam 5DB**0*
entry slot and cash-box 4

30/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Note jam between NV and entry slot, or
4143 HCM cash module Clear the note jam 5DC**0*
NV and stacker
Note jam in transport between NV and
4144 HCM cash module Clear the note jam 5DD**0*
cash-box 5
Note jam in transport between NV and
4145 HCM cash module Clear the note jam 5DE**0*
cash-box 1
4146 HCM cash module Note jam in NV transport Clear the note jam 5E5*00*
Upper reject bin shutter(URJB) is full or 59B0C**，59B0D**，
4147 HCM cash module notes recycled is more than (URJB) Do nothing 59B0E**，59B0F**，
capacity（100 notes） 59B11**
4148 HCM cash module Upper reject bin shutter (URJB) is Lock URJB shutter 59D****
unlocked
While executing retract stacker command,
4149 HCM cash module Software fault, please contact the providers 51109**，5111500
BANKNOTECONDITION initialization
error to close the shutter after retract
Fail Check if the shutter works normally. If it is
4150 HCM cash module 5131A**
command hardware error, please contact the providers
Fail to close the shutter after retract Check if the shutter works normally. If it is
4151 HCM cash module 5145000
command hardware error, please contact the providers
4152 HCM cash module Shutter is forced to open Close the shutter 5146000
Fail to close the shutter after retract Check if the shutter works normally. If it is
4153 HCM cash module 543****
command hardware error, please contact the supplier
After downloading, firmware version is Re-download, if fails, please contact the
4158 HCM cash module None
inconsistent with the downloaded one supplier
4159 HCM cash module Fail to switch to firmware update mode Re-download, if fails, please contact the None
Fail to restore link after downloading supplier
Check if firmware version is updated
4160 HCM cash module (check if upper layer is updated successfully, if it fails, re-download. If it still None
successfully) fails, please contact the supplier
4161 HCM cash module Fail to download firmware Re-download, if fails, please contact the None
Firmware downloaded non-existence or supplier
Downloading catalogue error, or catalogue
4162 HCM cash module None
incomplete downloaded is incomplete, please contact the
supplier or software fault, please contact the
Hardware
4163 HCM cash module Stop by start-up operation None
supplier
Hardware or software fault, please contact the
4164 HCM cash module System and DLL interface non-existence None
supplier
Hardware or software fault, please contact the
4165 HCM cash module Re-start without data response None
supplier
Hardware or software fault, please contact the
4166 HCM cash module Sudden-stop None
supplier
Hardware or software fault, please contact the
4167 HCM cash module Parameter error: Function error None
supplier
Hardware or software fault, please contact the
4168 HCM cash module Parameter error None
supplier
Parameter error: Driver handle Hardware or software fault, please contact the
4169 HCM cash module None
inconsistent supplier
Hardware or software fault, please contact the
4170 HCM cash module Power drop-off: Driver lost None
supplier
Hardware or software fault, please contact the
4171 HCM cash module Abnormal protocol or response: Link error None
supplier
Hardware or software fault, please contact the
4172 HCM cash module Data inputted error None
supplier
Hardware or software fault, please contact the
4173 HCM cash module Data outputted error None
supplier
Hardware or software fault, please contact the
4174 HCM cash module Data inputted or outputted error None
supplier
Hardware or software fault, please contact the
4175 HCM cash module Over-connect the device None
supplier
Hardware or software fault, please contact the
4176 HCM cash module Over-link thread None
supplier

31/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Hardware or software fault, please contact the
4177 HCM cash module BCC verification error None
supplier
Hardware or software fault, please contact the
4178 HCM cash module Size of data inputted error None
supplier
Hardware or software fault, please contact the
4179 HCM cash module Size of data outputted error None
supplier
The size of data inputted or outputted Hardware or software fault, please contact the
4180 HCM cash module None
error supplier
Hardware or software fault, please contact the
4181 HCM cash module Link timeout error None
supplier
Hardware or software fault, please contact the
4182 HCM cash module Command timeout error None
supplier
Hardware or software fault, please contact the
4183 HCM cash module Program error: Close USB error None
supplier
Hardware or software fault, please contact the
4184 HCM cash module Program error: Open USB error None
supplier
Hardware or software fault, please contact the
4185 HCM cash module Program error: Sending busy error None
supplier
Hardware or software fault, please contact the
4186 HCM cash module Program error: Receiving busy error None
supplier
Program error: :Downloading firmware Hardware or software fault, please contact the
4187 HCM cash module None
error supplier
Hardware or software fault, please contact the
4188 HCM cash module Program error: Memory distribution error None
supplier
Hardware or software fault, please contact the
4189 HCM cash module Program error: Handle error None
supplier
Hardware or software fault, please contact the
4190 HCM cash module Program error: Registry error None
supplier
Hardware or software fault, please contact the
4191 HCM cash module Program error: Driver connection error None
supplier
Hardware or software fault, please contact the
4192 HCM cash module Program error: Setting thread error None
supplier
Program error: Message transforming Hardware or software fault, please contact the
4193 HCM cash module None
error supplier
Hardware or software fault, please contact the
4194 HCM cash module Program error: Trace error None
supplier
Program error: While sending the Hardware or software fault, please contact the
4195 HCM cash module None
command, verification installation error supplier
Program error: While sending the Hardware or software fault, please contact the
4196 HCM cash module None
command, verification installation error supplier
Program error: While receiving the Hardware or software fault, please contact the
4197 HCM cash module None
command, verification installation error supplier
Program error: While receiving the Hardware or software fault, please contact the
4198 HCM cash module None
command, verification installation error supplier
4201 MiniMech dispenser The note isn't detected when recycled The note is taken away, ignore None
4202 MiniMech dispenser Timeout, note recycled Record the amount of recycled notes None
4203 MiniMech dispenser No note at exit slot, recycling is not The note is taken away, ignore None
4204 MiniMech dispenser allowed
When execute PURGE, the note is Take the note back and keep a record None
4211 MiniMech dispenser presented
Invalid withdrawal amount Input error, ignore None
Beyond the maximum withdrawal amount
4212 MiniMech dispenser Input error, ignore None
(100 notes)
4213 MiniMech dispenser Hardware configuration error Check the configuration file None
4214 MiniMech dispenser The amount of note presented is wrong Cashbox interface executing error, ignore None
4215 MiniMech dispenser Foreign matter at entry slot Check the slot and clean the foreign matter None
4216 MiniMech dispenser Exit slot sensor is dirty Clean the sensor with cotton bud None
Check if the cash-box is empty, if it is placed
4220 MiniMech dispenser Note feeding failure 0x21
properly or is in position

32/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Take the note or foreign matter away and keep a
4221 MiniMech dispenser Abnormal note at dispenser slot 0x24
record
Check the notes in the cash-box and check if the
4222 MiniMech dispenser The note is too long 0x25
notes are laid in alignment
4223 MiniMech dispenser Note jam at dispenser slot Clean the jammed note and record the amount 0x26
Check if foreign matter is jammed at the
4224 MiniMech dispenser Transport fault 0x2A
transport, or if the sate switch of control board
4225 MiniMech dispenser NV fault is on fault, please contact the supplier
Module 0x2C
4226 MiniMech dispenser Transport diverter fault Module fault, please contact the supplier 0x2D
Clean the slot, if the problem still occurs, please
4227 MiniMech dispenser Counting error of exit slot 0x2E
contact the supplier
4228 MiniMech dispenser NV error Module fault, please contact the supplier 0x2F
Check if the note size is illegal, and re-start
4229 MiniMech dispenser Too many notes are recycled each time 0x30
"Learning note", then repair the feeding module
4230 MiniMech dispenser Control board memory fault Module fault, please contact the supplier 0x34
Communication or hardware fault, please check
4231 MiniMech dispenser Operation timeout 0x36
if communication line and hardware device is
normal
Check if the note size is illegal, and re-start
4232 MiniMech dispenser Note queue error 0x37
"Learning note"
4233 MiniMech dispenser In valid command is accepted Software fault, please contact the supplier 0x4F
4234 MiniMech dispenser Cash-out when initialization Record the note information None
4235 MiniMech dispenser Other errors Contact the supplier and update the software None
4248 MiniMech dispenser Too many notes requested Contact the supplier and update the software None
4249 MiniMech dispenser Invalid requesting command Contact the supplier and update the software None
4250 MiniMech dispenser Dispenser slot counting error Contact the supplier and update the software None
4251 MiniMech dispenser DMS non-existence Check if DMS is power-on and is used None
Safe module authentication error/no
4252 MiniMech dispenser DMS fault, please contact the supplier None
authentication
Check if the communication parameter is
4253 MiniMech dispenser Sate module authentication error None
correct; DMS fault, please contact the supplier
4254 MiniMech dispenser Data verification error Software fault, please contact the supplier None
4255 MiniMech dispenser Serial port operation error Software fault, please contact the supplier None
1. Check if the cashbox is empty;
2. Check if the note is placed properly;
4260 MiniMech dispenser Note feeding failure 21
3. Check if note feed sensor fault, if is, please
clean or replace it
1. Check if the note is at exit slot, if is, please
4261 MiniMech dispenser Abnormal note at exit slot clear the note; 24
2. Check if exit diverter fault
1. Please check the note size;
4262 MiniMech dispenser Note at the exit for longer time 2. Check if exit sensor fault, if is, please clean 25
or replace it
1. Check if the note is jammed at the exit,
4263 MiniMech dispenser Note jam at exit slot remove the note; 26
2. Check if exit mechanism fault
1. Check if note is jammed in transport, if is,
remove the note;
4264 MiniMech dispenser Transport error 2A
2. Pulse disk sensor fault, Replace the fault
sensor;
3.
1. Transport
Double notemotor fault,fault,
detector replace theormotor
clean replace it;
4265 MiniMech dispenser Double note detector fault 2C
2. Double detector mechanism fault
1. Check if note is jammed at the diverter;
4266 MiniMech dispenser Diverter error 2D
2. Diverter mechanism fault
1. Exit sensor fault, clean or Replace the fault
4267 MiniMech dispenser Counting error at exit slot sensor; 2E
2. Exit mechanism fault;
3. Control board fault, replace it

33/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1. Check if note is jammed in feed transport, if
4268 MiniMech dispenser Note feed transport fault is, remove the note; 2F
2. Feed transport mechanism fault
1. Check note size, or execute learning-notes
4269 MiniMech dispenser Too many note recycled 30
again;
2. Check
Switch the note
control feeder
board off then on and execute
4270 MiniMech dispenser Control board memory parameter error learning-notes, if the problem still remains, 34
replace the control board
Check if the communication cable or hardware
4271 MiniMech dispenser Operation timeout 36
is abnormal
Switch control off then on, if the problem still
4272 MiniMech dispenser Control board fault 37
remains, replace the control board
4273 MiniMech dispenser Invalid command parameters Software fault, please contact the supplier 4F
Switch control off then on, if the problem still
4274 MiniMech dispenser Reset error None
remains, replace the control board
Serial port isn't opened/fail to be Communication or hardware fault, please check
4291 MiniMech dispenser None
opened/communication error if communication line and configuration file is
ATM configuration file error or Check normal if the communication parameter of
4292 MiniMech dispenser None
Communication component initialization configuration file is correct
4293 MiniMech dispenser error returned(re-send command)
NAK Ignore None
4294 MiniMech dispenser Fail to send command Communication fault None
4295 MiniMech dispenser Command or command parameter error Contact the supplier and update the software None
4296 MiniMech dispenser Format of data received error Contact the supplier and update the software None
4297 MiniMech dispenser Length of data received error Contact the supplier and update the software None
Data received is found to be wrong after
4298 MiniMech dispenser Software fault, please contact the supplier None
verification
Check if the communication parameter of
4299 MiniMech dispenser Serial port communication timeout None
configuration file is correct
Undefined command (command inputted
4331 DIP card reader Software fault, please contact the supplier 1
can not be identified)
4332 DIP card reader Unsupported command Contact the supplier and update the software 2
4333 DIP card reader Command data error Contact the supplier and update the software 4
initialize the card reader, if the problem still
4334 DIP card reader Sensor abnormal 10
remains, replace the card reader
4335 DIP card reader Fail to read or other error 20
4336 DIP card reader No start sign STX in card data 21
Not detect correct vertical redundancy
4337 DIP card reader 22
checking (VRC) code 1. The user card is not standard card or is
4338 DIP card reader No end sign ETX in card data damaged, ignore; 23
Not detect correct longitudinal redundancy 2. If the problem occurs repeatedly, please
4339 DIP card reader check and repair the card reader 24
checking (LRC) code
No magnetic strip or the card can not be
4340 DIP card reader 25
decoded
4341 DIP card reader SS-ES-LRC card, i.e. non-data card 27
4342 DIP card reader Power signal detecting failure, power initialize the card reader after the power recover 30
4343 DIP card reader down
POWER-LINE (VCC) signal abnormal initialize the card reader after the power recover 60
4344 DIP card reader Receiving ATR error Invalid IC card, initialize the card reader 61
Unsupported communication protocol by
4345 DIP card reader Unsupported IC card, ignore 62
IC card (or SAM card)
IC card (or SAM card) communication
4346 DIP card reader Unsupported IC card, ignore 63
error (no response)
4347 DIP card reader IC card data communication error Unsupported IC card, ignore 64
Sending IC card communication command
4348 DIP card reader before receiving ATR, as a result, Contact the supplier and update the software 65
command sequence error
IC card (or SAM card) returns ATR;
4349 DIP card reader Unsupported IC card, ignore 66
ISO/IEC7816-3 isn't supported by IC card

34/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
IC card (or SAM card) return ATR;
4350 DIP card reader Unsupported IC card, ignore 69
EMV'96 VER3.1.1 isn't supported by IC
4351 DIP card reader card
F-ROM writing error 1. Hardware error, initialize the card reader; 70
4352 DIP card reader EEPROM operation error 2. If the problem occurs repeatedly, replace the 72
4353 DIP card reader Invalid data returned card reader
Contact the supplier and update the software None
4354 DIP card reader Undefined error Contact the supplier and update the software None
1. initialize the card reader;
4355 DIP card reader Illegal response data 2. If the problem occurs repeatedly, replace the None
card reader
4356 DIP card reader Communication timeout None
4357 DIP card reader ACK answer signal hasn't been received None
Correct ACK answer signal hasn't been
4358 DIP card reader Hardware or communication fault, please check None
received
if the communication cable or hardware device
4359 DIP card reader Serial port operation error None
is abnormal
4360 DIP card reader Fail to send data at serial port None
4361 DIP card reader Fail to receive data at serial port None
4362 DIP card reader Data frame detecting error None
4371 DIP card reader Security unit program checking error Replace the faulty equipment 71
Power-on and initialize the machine, if the
4372 DIP card reader the security unit fault 76,95,97
problem still remains, examine and repair the
4373 DIP card reader Metal is detected by security unit faulty
Clean equipment
the jammed card manually 96
4701 SDD dispenser Low level (too few notes) Replenish notes None
4702 SDD dispenser Notes are rejected during initialization Notes in transport, warning, ignore None
4703 SDD dispenser Notes are presented during initialization Please check the account None
Notes may have been taken away when
4704 SDD dispenser No notes retracted None
retracted, warning, ignore
User has not taken away notes in time, warning
4705 SDD dispenser Timeout, notes retracted None
message, ignore
4711 SDD dispenser Fail to send command None
4712 SDD dispenser Fail to receive command None
Check if the communication cable or hardware
4713 SDD dispenser Frame detecting error None
is in trouble
4714 SDD dispenser BCC verification error None
4715 SDD dispenser Serial port operation error None
4716 SDD dispenser Invalid command received Contact the supplier and update the software None
Please check the account, and initialize the
4717 SDD dispenser The amount of notes dispensed is wrong dispenser, if the problem still remains, please None
contact the supplier
initialize the dispenser and check if the control
4718 SDD dispenser Fail to reset None
board indicator is normal
4719 SDD dispenser entry slot is jammed Remove possible jammed notes and clean None
4720 SDD dispenser Exit slot is jammed related sensors None
4721 SDD dispenser Exit sensor is dirty Clean the exit sensor None
4722 SDD dispenser No notes at exit when retracted Please check if the notes are at exit None
4723 SDD dispenser Other software errors Software fault, please contact the supplier None
Check if the cashbox is empty, or if the cashbox
4730 SDD dispenser Note feed failure 21
is not in the carrier,
Remove jammedofnotes
if itsand
hardware setup
clean the error
feeder
4731 SDD dispenser Abnormal note at feeder sensor 22
Remove the jammed notes and clean the double
4732 SDD dispenser Abnormal note at double note detector 23
note detector
Remove the jammed notes and clean the exit
4733 SDD dispenser Abnormal note at exit slot sensor 24
4734 SDD dispenser Over-length note at exit slot Check
Remove and
theremove
jammedthenotes
noteand clean the exit 25
4735 SDD dispenser Abnormal note at exit slot sensor
Check if the timing wheel is in improper 26
position or has been damaged, if is, initialize the
4736 SDD dispenser Abnormal timing wheel 2A
dispenser
Check if the double note detector is in improper
4737 SDD dispenser Double note detector fault position or becomes loose, if is, initialize the 2C
dispenser

35/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
4738 SDD dispenser Diverter fault Check related mechanism 2D
Exit sensor is too dirty or broken down, clean or
4739 SDD dispenser Exit sensor counting error 2E
replace it
Note missing is detected by double note Check if abnormal note is at the transport, and
4740 SDD dispenser 2F
detector initialize the dispenser
4741 SDD dispenser Too many notes recycled Check note
Clear the size and
jammed quality
note and initialize the 30
4742 SDD dispenser Note jam at exit slot dispenser 31
4743 SDD dispenser Abnormal control board CPU 32
Switch power off and re-start the dispenser, if
4744 SDD dispenser Control board hardware fault 33
the problem still remains, replace the control
4745 SDD dispenser Control board hardware fault 34
board
4746 SDD dispenser Control board hardware fault 35
Check if the communication cable or hardware
4747 SDD dispenser Operation timeout 36
is abnormal
Switch power off and re-start the dispenser, if
4748 SDD dispenser Control board hardware fault 37
the problem still remains, replace the control
Communication setup is changed after board if the control board setup is changed
Check
4749 SDD dispenser 38
module startup manually during transaction, and restart the
4750 SDD dispenser Cashbox empty dispenser notes
Replenish None
Beyond maximum withdrawal amount
4751 SDD dispenser Contact the supplier and update the software None
(100 notes)
4752 SDD dispenser Configuration file error Contact the supplier and update the software None
4753 SDD dispenser Counting error at exit slot Clean or replace the exit counting sensor None
4780 SDD dispenser DMM non-existence Contact the supplier and update the software None
4781 SDD dispenser DMM authentication error/ no Contact the supplier and update the software None
4782 SDD dispenser authentication
DMM initialization error Contact the supplier and update the software None
serial port not opened/fail to be Check if the communication cable or hardware
4791 SDD dispenser None
opened/communication error device is abnormal
ATM configuration file error or
4792 SDD dispenser Contact the supplier and update the software None
CommManager component initialization
4793 SDD dispenser error
NAK returned, re-send command None
4794 SDD dispenser Fail to send command None
4795 SDD dispenser Command or command parameter error None
Hardware or software fault, please check if the
4796 SDD dispenser Format of data received is wrong None
communication cable or hardware device is
4797 SDD dispenser Length of data received is wrong abnormal None
The data received is found to be wrong
4798 SDD dispenser None
after verification
4799 SDD dispenser Serial port communication timeout None
4810 PR2 passbook printer Printer is in offline state or its cover is Close the cover, then initialize the printer None
4811 PR2 passbook printer opened
Printer cover opened Close the cover None
4812 PR2 passbook printer Printer is in offline state Make the printer on-line and initialize it None
1. Page turning required, ignore;
4813 PR2 passbook printer Print firmware is at the last printable line 2. No printable page in user passbook, ignore None
(the passbook needs to be replaced)
Print command length or command
4814 PR2 passbook printer Contact the supplier and update the software None
parameter length exceeds limit
4820 PR2 passbook printer Fail to send command to the printer None
ACK answer signal hasn't been received
4821 PR2 passbook printer check if the communication cable or the power None
after sending data to the printer
supply is abnormal
4822 PR2 passbook printer Fail to receive data None
4823 PR2 passbook printer Receive NAK after sending ENQ None
Medium jammed, clear the jammed medium and
4824 PR2 passbook printer Status error None
initialize the printer
1. Wait until the current command is done,
4825 PR2 passbook printer Printer is busy ignore None
2. If the printer is in busy state always, restart
4826 PR2 passbook printer Print buffer full and initialize
initialize the printer
the printer None
4827 PR2 passbook printer Print data format error or illegal print Contact the supplier and update the software None
characters

36/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
4828 PR2 passbook printer Verification error in writing magnetic strip Passbook damaged or printer magnetic head None
4829 PR2 passbook printer Verification error in reading magnetic fault; If the problem occurs repeatedly, check None
4830 PR2 passbook printer strip medium length error
Print and
Printrepair
medium the length
printer error, initialize the printer None
4831 PR2 passbook printer The data is found to be wrong after Contact the supplier and update the software None
verification 1. Hardware error, please restart and initialize
the printer;
4832 PR2 passbook printer Printer mechanism fault None
2. If the problem occurs repeatedly, check and
repair the printer
Communication error or printer fault, check the
4833 PR2 passbook printer Illegal character string received None
communication line and the printer
Passbook isn't inserted in allowed time,
4834 PR2 passbook printer initialize the printer None
timeout error
4835 PR2 passbook printer The printer receives illegal data Contact the supplier and update the software None
Passbook is not taken away in allowed User operation timeout, remind user to take the
4836 PR2 passbook printer None
time passbook in time
Check if the communication cable or hardware
4837 PR2 passbook printer Data receiving timeout None
device is abnormal
Command error, which happen when
4838 PR2 passbook printer Contact the supplier and update the software None
incorrect command is received
Paper jammed while feeding or presenting initialize the printer, or clear the paper
4839 PR2 passbook printer None
paper manually, then initialize the printer
Magnetic strip becomes blank, which Passbook damaged or printer magnetic head
4840 PR2 passbook printer happen when the character cannot be read fault, please initialize the printer or check and None
during magnetic strip reading repair the printer magnetic head
4841 PR2 passbook printer System is interrupted, receiving error Contact the supplier and update the software None
The magnetic strip standard is not the same as
4842 PR2 passbook printer Unsupported track number None
that set by the printer, please contact the
4843 PR2 passbook printer The number of print lines error supplier fault, please contact the supplier
Software None
Operation timeout, not receive response Check if the communication cable or hardware
4899 PR2 passbook printer None
data device is abnormal
Data has been scanned successfully,
4900 Bar code scanner Ignore None
normal code
Scanner has been initialized successfully,
4901 Bar code scanner Ignore None
normal code
PC serial port has been initialized
4902 Bar code scanner Ignore None
successfully, normal code
4920 Bar code scanner Baud rate setup error, warning code None
Check parameters of the configuration file and
4921 Bar code scanner Setting of parity check bit error, warning None
update software
4922 Bar code scanner code
No data is scanned, warning code None
initialization, if the problem still occurrence,
4923 Bar code scanner Abnormal state None
replace the barcode scanner
4924 Bar code scanner Warning code Ignore None
4940 Bar code scanner Communication configuration error Check the configuration parameters and then None
4941 Bar code scanner Fail to receive data retry
Re-send command None
4942 Bar code scanner Fail to send data Re-send command None
Error occurs when receiving the scanner
4943 Bar code scanner Re-send command None
response
4944 Bar code scanner Error occurs when receiving the scanner Re-send command None
4945 Bar code scanner ACK
Error occurs when receiving data Re-send command None
4946 Bar code scanner Command error Software fault None
4947 Bar code scanner Parameter error Software fault None
Communication line is broken, please check
4948 Bar code scanner Communication is abnormal None
communication circuit or device
The command interface is not supported
4949 Bar code scanner Software fault None
when in automatic scan mode
The automatic scan interface is not
4950 Bar code scanner Software fault None
supported when in command mode

37/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
4998 Bar code scanner Loading DLL failed Check the name and path of the dynamic None
libraries
Communication line is broken, please check
4999 Bar code scanner Data receiving timeout None
communication circuit or device
5001 F400/100 cash dispenser Low level Replenish notes None
5002 F400/100 cash dispenser Some cashboxes lack of configuration Contact the supplier and update the software None
5003 F400/100 cash dispenser items
Log data verification error Contact the supplier and update the software None
5004 F400/100 cash dispenser Note recycled during initialization Warning, ignore None
5005 F400/100 cash dispenser At least two cashboxes have the same ID Reset ID None
Recycle transport sensor is too dirty or is
5006 F400/100 cash dispenser No note is found when recycled None
damaged, clean or Replace the fault sensor
5007 F400/100 cash dispenser Note retracted timeout Ignore None
5011 F400/100 cash dispenser Specified cassette can not be used None
All of cashboxes lack of configuration
5012 F400/100 cash dispenser None
information
5013 F400/100 cash dispenser No 2nd cashbox 20××
Contact the supplier and update the software
5014 F400/100 cash dispenser No 3rd cashbox 30××
5015 F400/100 cash dispenser No 4th cashbox 40××
Beyond maximum withdrawal amount (99
5016 F400/100 cash dispenser None
notes)
Cashbox is drawn out in transaction, restart the
5017 F400/100 cash dispenser Cashbox position changed in transaction None
software
5018 F400/100 cash dispenser Hardware configuration information error Contact the supplier and update the software None
5019 F400/100 cash dispenser No specified cashbox Contact the supplier and update the software None
5020 F400/100 cash dispenser 1st cashbox feeding failure 18××
5021 F400/100 cash dispenser 2nd cashbox feeding failure 28××
Feed sensor fault or related mechanism fault
5022 F400/100 cash dispenser 3rd cashbox feeding failure 38××
5023 F400/100 cash dispenser 4th cashbox feeding failure 48××
1. Clean or replace the motor pulse sensor;
5024 F400/100 cash dispenser Motor pulse counting error 2. Examine and repair the motor and related 73××
transmission parts
5025 F400/100 cash dispenser Note remains in transport Clear the note in transport 70××
5026 F400/100 cash dispenser Note jam in note feeder transport 78××
5027 F400/100 cash dispenser Note jam in NV transport 79××
5028 F400/100 cash dispenser Note jam in transport Check note jam position and clear the jammed None
5029 F400/100 cash dispenser Note jam in recycle transport note 7B××
5030 F400/100 cash dispenser Note jam in dispensing transport None
5031 F400/100 cash dispenser Note jam in exit transport 7A××
1. Clean or replace NV sensor;
5032 F400/100 cash dispenser Note checking error 88××
2. Check and repair NV hardware
1. Clean or replace NV sensor;
5035 F400/100 cash dispenser NV fault 89××
2. Check and repair NV hardware
1. Check and repair the motor and related
transmission parts;
5037 F400/100 cash dispenser Motor over-current 2. Switch the motor power-off, then restart the F3××
dispenser, if the problem still remains, replace
the control board
1. Clean or replace NV sensor;
5038 F400/100 cash dispenser NV severe fault 89××
2. Check and repair NV hardware
Internal sensor is too dirty or other mechanism
5039 F400/100 cash dispenser Sensor fault fault, please clean or Replace the fault sensor, or F8××
check and repair related assemblies
Lower software fault, restart the dispenser, if the
5040 F400/100 cash dispenser Module internal error 72××
problem still remains, replace the control board
5041 F400/100 cash dispenser Cashbox empty Replenish notes None
5042 F400/100 cash dispenser Maintenance state Ignore None
5043 F400/100 cash dispenser Recycle box full Clear the box B5××
5044 F400/100 cash dispenser No recycle box Check if the box is in position 10××

38/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
5045 F400/100 cash dispenser Hardware initial configuration error Software fault, please contact the supplier None
Power fault (power down suddenly,
5046 F400/100 cash dispenser Switch power on FD××
manually power-on is needed)
5047 F400/100 cash dispenser RAS command error Input the command again E0××
5048 F400/100 cash dispenser Command parameter error Set the parameter again EE××
No configuration information to specified
5049 F400/100 cash dispenser Contact the supplier and update the software E4××
cashbox
5052 F400/100 cash dispenser Note length or thickness configuring error Contact the supplier and update the software E8××
5053 F400/100 cash dispenser Other hardware fault Please contact the supplier None
Previous cash-out error (used for stacker
5054 F400/100 cash dispenser None
shutter)
Cash-out successfully, but no note at the
5055 F400/100 cash dispenser None
shutter (used for stacker shutter)
5056 F400/100 cash dispenser Fail to open the shutter before cash-out None
Contact the supplier and update the software
5061 F400/100 cash dispenser Dispenser management module non- None
existence
Dispenser management module
5062 F400/100 cash dispenser None
authentication error/no authentication
Dispenser management module
5063 F400/100 cash dispenser None
initialization error
Serial port not opened/fail to be Check the communication cable, if the problem
5091 F400/100 cash dispenser None
opened/communication error still remains, contact the supplier
ATM configuration file error or
5092 F400/100 cash dispenser None
CommManager component initialization
5093 error returned (re-send command)
F400/100 cash dispenser NAK None
5094 F400/100 cash dispenser Fail to send command None
Contact the supplier and update the software
5095 F400/100 cash dispenser command or command parameter error None
5096 F400/100 cash dispenser Format of data received error None
5097 F400/100 cash dispenser Length of data received error None
5098 F400/100 cash dispenser Data is found to be wrong after None
verification Check the communication cable, if the problem
5099 F400/100 cash dispenser Communication timeout None
still remains, contact the supplier
5110 F510 cash dispenser Low level Replenish notes None
Recycle transport sensor is too dirty or is
5111 F510 cash dispenser No note is found when recycled A4 XX
damaged, clean or Replace the fault sensor
5112 F510 cash dispenser Some cashboxes lack of configuration Software fault, please contact the supplier None
5113 F510 cash dispenser items
At least two cashboxes have the same ID Check if the cashbox hardware configuration is None
correct
Bundle-stacker is too dirty or is damaged, clean
5114 F510 cash dispenser No notes in bundle-stacker 52 XX
or replace its sensor
5115 F510 cash dispenser Log data verification error Software fault, please contact the supplier F6 XX
Notes may have been taken away when
5116 F510 cash dispenser No note at exit slot when note recycling None
recycled, warning, ignore
5117 F510 cash dispenser Notes are recycled during initialization Warning, ignore None
5118 F510 cash dispenser Notes are drawn out during note recycling Warning, normal None
5131 F510 cash dispenser Specified cassette can not be used Check if it is note jam or other mechanism fault None
5132 F510 cash dispenser No specified cashbox None
5133 F510 cash dispenser Note dispensing amount repetition None
5134 F510 cash dispenser No 2nd cashbox 14 XX
5135 F510 cash dispenser No 3rd cashbox 20 XX
5136 F510 cash dispenser No 4th cashbox Contact the supplier and update the software 24 XX
5137 F510 cash dispenser No 5th cashbox 30 XX
5138 F510 cash dispenser No 6th cashbox 34 XX
5139 F510 cash dispenser No 7th cashbox 40 XX
5140 F510 cash dispenser No 8th cashbox 44 XX
Restart the dispenser, if the problem still
5141 F510 cash dispenser Dispenser internal error 02,04,0C,72 XX
remains, replace the control board
5142 F510 cash dispenser 1st cashbox feeding failure 18 XX
5143 F510 cash dispenser 2nd cashbox feeding failure 28 XX

Feed sensor fault or related mechanism fault 39/123

State Hardware Return
Error Code Type Description Recommended Action
Code Code
5144 F510 cash dispenser 3rd cashbox feeding failure 38 XX
5145 F510 cash dispenser 4th cashbox feeding failure 48 XX
Feed sensor fault or related mechanism fault
5146 F510 cash dispenser 5th cashbox feeding failure 1C XX
5147 F510 cash dispenser 6th cashbox feeding failure 2C XX
5148 F510 cash dispenser 7th cashbox feeding failure 2C XX
5149 F510 cash dispenser 8th cashbox feeding failure 4C XX
Dispenser, no configuration information
5150 F510 cash dispenser Contact the supplier and update the software None
of the cassette
1. Clean or replace the motor pulse sensor;
5151 F510 cash dispenser Motor pulse counting error 2. Examine and repair the motor and related 73 XX
transmission parts
5152 F510 cash dispenser Notes remain in transport Clear remaining notes in transport 70 XX
5153 F510 cash dispenser Note jam in note feeder transport 78 XX
5154 F510 cash dispenser Note jam in NV transport 79 XX
Check note jam position and clear the jammed
5155 F510 cash dispenser Note jam in transport 7A,7DXX
note
5156 F510 cash dispenser Note jam in recycle transport 7B,7E XX
5157 F510 cash dispenser Note jam in dispensing transport 7C XX
1. Clean or replace NV sensor; 81,82,83,84,85,86,88
5158 F510 cash dispenser Note checking error
2. Check and repair NV hardware XX
5159 F510 cash dispenser Pool reposition error The pool fault or related sensor fault, please 50 XX
5160 F510 cash dispenser Pool lifting error clean or Replace the fault sensor, or examine 51 XX
and repair
NV relatedorparts
mechanism related sensor fault, please
5161 F510 cash dispenser NV internal error 89 XX
check related parts or Replace the fault sensor
5162 F510 cash dispenser Shutter fault Hardware fault, please check the shutter A1,A2, A8 XX
1. Check and repair the motor and related
transmission parts;
5163 F510 cash dispenser Motor over-current 2. Switch the motor power-off, then restart the F1,F3 XX
dispenser, if the problem still remains, replace
the control board
Internal sensor is too dirty or other mechanism
5164 F510 cash dispenser Internal sensor fault installation failure, please clean or Replace the F8 XX
fault sensor, or check and repair related parts
Cashbox is drawn out in transaction, restart the
5165 F510 cash dispenser Cashbox ID changed in transaction None
software
5166 F510 cash dispenser Configuration file directory error or not Contact the supplier and update the software None
5167 F510 cash dispenser found
Configuration parameters error Contact the supplier and update the software None
Please exit from the maintenance state, then
5168 F510 cash dispenser In maintenance state C0 XX
execute command
5169 F510 cash dispenser Recycle box full Clear the box B5 XX
5170 F510 cash dispenser No recycle box Check if the box is in position 10 XX
Control board fault, please contact the supplier
5171 F510 cash dispenser Control board not set correctly F0 XX
to set the control board again
Clear note jam, then switch power off and
5172 F510 cash dispenser Severe note jam FA XX
restart the dispenser
5173 F510 cash dispenser Cashbox empty Replenish notes None
Check if the communication cable or hardware
5174 F510 cash dispenser Other errors None
device is abnormal
Configuration file error, dispenser
5175 F510 cash dispenser Contact the supplier and update the software None
management module not found
Dispenser management module
5176 F510 cash dispenser Contact the supplier and update the software None
authentication error
Dispenser management module Please contact the supplier to check and repair
5177 F510 cash dispenser None
initialization error the module
5190 F510 cash dispenser Serial port configuration error None
5191 F510 cash dispenser Serial port opening error Contact the supplier and update the software None
5192 F510 cash dispenser Serial port component initialization error None

40/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Software fault, please restart the program, if the
5193 F510 cash dispenser NAK returning error None
problem still remains, contact the supplier
5194 F510 cash dispenser Fail to send command None
5195 F510 cash dispenser command or command parameter error None
Contact the supplier and update the software
5196 F510 cash dispenser Format of data received error None
5197 F510 cash dispenser Length of data received error None
5198 F510 cash dispenser Data is found to be wrong after None
verification Check the communication cable, if the problem
5199 F510 cash dispenser Communication timeout None
still remains, contact the supplier
5301 UPS Normal status Ignore None
5302 UPS Buzzer opened Ignore None
5303 UPS Buzzer closed Ignore None
5304 UPS Inverter mode (for on-line UPS) Normal operation None
5305 UPS Bypass mode UPS not started, ignore None
5306 UPS Self-test Ignore None
5307 UPS Non self-test Ignore None
5308 UPS UPS power off Ignore None
5309 UPS UPS power on Ignore None
5330 UPS Lack of function configuration item Warning prompt, check the configuration file None
5331 UPS Battery voltage low Warn code, shut down the UPS quickly None
No power-off delay task exists when
5332 UPS Warning prompt, ignore None
cancelling the power-off delay
5341 UPS UPS, UPS model and DLL versions Check DLL and its version None
5342 UPS mismatch
Invalid command Unsupported command by UPS None
Command sequence error or unsupported Software error, please check the interface
5343 UPS None
command calling sequence
5344 UPS Command parameter error Software error, please check the parameter None
validity
Invalid response is returned. DLL and UPS
5345 UPS Response error None
versions mismatch
Check if the communication cable or hardware
5346 UPS Fail to send data None
works normally
Check the loads, if necessary, remove some; or
5347 UPS Overload None
check if the load is in short circuit
Mains failure, please save the data and close the
5348 UPS Inverter mode None
application immediately
5349 UPS UPS interior failure Examine and repair UPS None
5350 UPS UPS power-off failure Examine and repair UPS None
5351 UPS UPS power-on failure Examine and repair UPS None
5352 UPS UPS restart failure Under normal mains, resend the start command None
The UPS enters battery mode automatically.
5353 UPS UPS mains failure Thus, please save the data and close the None
application immediately
5354 UPS Fail to call COM component Check the COM component and configuration None
file
Check serial port and its board parameter setup.
5409 UPS Operation timeout Check if the communication cable is in well None
connection, and if COM component is correct
Communication error, please re-send the
command. If re-sending fails, please check if the
5451 Coin acceptor C435 No ACK None
communication cable of serial port is connected
correctly; if is, switch off the circuit board, then
restart it
Communication error, please re-send the
command. If re-sending fails, please check if the
5452 Coin acceptorC435 ACK responds error None
communication cable of serial port is connected
correctly; if is, switch off the circuit board, then
5453 Coin acceptor C435 Serial port setup error restart it
Communication configuration item error, please None
check

41/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
These error cannot be recognized by the
5454 Coin acceptorC435 Other errors software. Thus, it is recommended to analyze None
the equipment state and draw a conclusion
Communication error, please re-send the
command. If re-sending fails, please check if the
5455 Coin acceptor C435 Data package format error None
communication cable of serial port is connected
correctly; if is, switch off the circuit board, then
restart it
Communication interference or lower
5456 Coin acceptorC435 Illegal command application lost, please re-send the command. If None
the problem still occurs, re-start the circuit
5457 Coin acceptor C435 Shutter fault board check the shutter and its sensor
Please None
5458 Coin acceptorC435 Coin acceptor fault Please check coin acceptor None
5459 Coin acceptor C435 Cam fault Please check the cam None
Communication error, please re-send the
command. If re-sending fails, please check if the
5499 Coin acceptorC435 Timeout error None
communication cable of serial port is connected
correctly; if is, switch off the circuit board, then
5611 Device indicator Equipment non-existence restart
Please itcheck and re-send the command None
5612 Device indicator Image parameter error Please check and re-send the command None
5613 Device indicator Color parameter error Please check and re-send the command None
5614 Device indicator Frequency parameter error Please check and re-send the command None
5651 Device indicator Illegal command Please check and re-send the command None
5652 Device indicator ACK answer signal hasn't been received Please re-send the command None
5653 Device indicator ACK respond error Please re-send the command None
5654 Device indicator Serial port configuration error Please contact the supplier None
5655 Device indicator Fail to initialize the COM components Please contact the supplier None
Communication or hardware faults, please
5656 Device indicator Please contact the supplier None
check if they work normally.
5658 Device indicator Undefined error Please contact the supplier None
Communication or hardware faults, please
5699 Device indicator Please re-send the command None
check if they work normally
5706 Coin channel controller Normal code Ignore None
5707 Coin channel controller Normal code Ignore None
5708 Coin channel controller Normal code Ignore None
5709 Coin channel controller Normal code Ignore None
5716 Coin channel controller Coin hopper near empty Replenish coin None
5717 Coin channel controller Coin hopper empty Replenish coin None
Communication error, try again. If it is not
5719 Coin channel controller Command parameter error success, check if the communication cable None
works abnormal or restart the PCB
5746 Coin channel controller Hopper empty or mechanism fault Assembly fault, please check None
5747 Coin channel controller Coin jam in hopper Assembly fault, please check None
5748 Coin channel controller Hopper riffle fault Assembly fault, please check None
5749 Coin channel controller Hopper extender motor fault Assembly fault, please check None
Communication error, please re-send the
command. If re-sending fails, please check if the
5750 Coin channel controller Illegal command None
communication cable of serial port is connected
correctly; if is, switch the circuit board off then
on.
Communication error, please re-send the
command. If re-sending fails, please check if the
5751 Coin channel controller ACK has not been received None
communication cable of serial port is connected
correctly; if is, switch the circuit board off then
on.
Communication error, please re-send the
command. If re-sending fails, please check if the
5752 Coin channel controller ACK responded error None
communication cable of serial port is connected
correctly; if is, switch the circuit board off then
5753 Coin channel controller Serial port parameter error on.
Configuration error, please check None

42/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
5754 Coin channel controller Fail to initialize COM components Shut down the machine to check None
Communication error, please re-send the
command. If re-sending fails, please check if the
5755 Coin channel controller Hardware return with invalid response communication cable of serial port is connected None
correctly; if is, switch the circuit board off then
on works abnormal or restart the PCB
Communication error, please re-send the
command. If re-sending fails, please check if the
5756 Coin channel controller Communication timeout None
communication cable of serial port is connected
correctly; if is, switch the circuit board off then
5757 Coin channel controller Undefined error on
Shut down the machine to check None
5758 Coin channel controller Fail to read configuration file Please check None
5766 Coin channel controller Fail to initialize COM components Assembly fault, please check None
5767 Coin channel controller Hardware return with invalid responds Assembly fault, please check None
5768 Coin channel controller Motor jam or sensor 1 fault Assembly fault, please check None
5769 Coin channel controller Motor jam or sensor 2 fault Assembly fault, please check None
5770 Coin channel controller Motor jam or sensor 3 fault Assembly fault, please check None
5771 Coin channel controller Reverse installation of sensor2 and 3 Assembly fault, please check None
5772 Coin channel controller Three sensors all fault Assembly fault, please check None
5773 Coin channel controller Undefined command Contact the supplier and the update software None
5774 Coin channel controller ACK hasn't responded None
Try again or check if the communication cable
5775 Coin channel controller ACK responded error None
works abnormal
5776 Coin channel controller Communication timeout None
5777 Coin channel controller Motor jammed or command timeout Shut down the machine to check None
5786 Coin channel controller Specific hopper non-existence Setup error, enable the specific hopper again None
5787 Coin channel controller Read the configuration file incorrectly Re-initialize None
Communication error, please re-send the
command. If re-sending fails, please check if the
5794 Coin channel controller Illegal command None
communication cable of serial port is connected
correctly; if is, switch off the circuit board, then
restart it
Communication error, please re-send the
command. If re-sending fails, please check if the
5795 Coin channel controller ACK answer signal hasn't been received None
communication cable of serial port is connected
correctly; if is, switch off the circuit board, then
restart it
Communication error, please re-send the
command. If re-sending fails, please check if the
5796 Coin channel controller ACK respond error None
communication cable of serial port is connected
correctly; if is, switch off the circuit board, then
5797 Coin channel controller Serial port configuration error restart it
Configuration error, please check None
5798 Coin channel controller Other errors Shut down the machine to check None
5921 ATM status indicator Indicator parameter error None
5922 ATM status indicator Buzzer parameter error None
Contact the supplier and the update software
5923 ATM status indicator Receive buffer full None
5924 ATM status indicator Command error None
5951 ATM status indicator Serial port configuration error Check the configuration files None
5952 ATM status indicator COM component initialization error Check the configuration files None
5953 ATM status indicator Unknown error Contact the supplier and the update software None
Check if the communication cable or hardware
5999 ATM status indicator Communication timeout None
device is abnormal
6000 Token acceptor Successful operation Ignore None
6001 Token acceptor Token in Ignore None
6021 Token acceptor Token out from transport 0 Ignore None
6022 Token acceptor Token out from transport 1 Ignore None
6023 Token acceptor Token out from transport 2 Ignore None
6024 Token acceptor No token at entry slot Ignore None
6025 Token acceptor Command repetition Update the software None

43/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
6051 Token acceptor Token acceptor busy Update the software None
6052 Token acceptor Unknown command Update the software None
6053 Token acceptor Turntable jam Please check the mechanism. None
6054 Token acceptor Foreign matter at entry slot Check if foreign matter is at the acceptor None
6055 Token acceptor Token jam at transport 0 entrance
Please check the mechanism None
6056 Token acceptor Token jam at transport 1 Please check the mechanism None
6057 Token acceptor Token jam at transport 2 Please check the mechanism None
6058 Token acceptor No token at transport 0 Please check the mechanism None
6059 Token acceptor No token at transport 1 Please check the mechanism None
6060 Token acceptor No token at transport 2 Please check the mechanism None
6061 Token acceptor Fail to close the shutter of transport 0 Please check the mechanism None
6062 Token acceptor Fail to close the shutter of transport 1 Please check the mechanism None
6063 Token acceptor Fail to open the shutter of transport 0 Please check the mechanism None
6064 Token acceptor Fail to open the shutter of transport 1 Please check the mechanism None
6065 Token acceptor Command sequence error Software fault, please contact the supplier None
6066 Token acceptor Other errors Re-send the command None
6067 Token acceptor Coin-in stand-by timeout Check hardware None
6068 Token acceptor Too many waste coins Check card reader None
6069 Token acceptor Fail to initialize Sankyo card reader Check card reader None
6070 Token acceptor Dispensing amount overlimit Software fault, please contact the supplier None
6071 Token acceptor Several tokens in read/write area initialize the acceptor None
6095 Token acceptor Configuration file reading error Check the configuration file None
6096 Token acceptor Data received error Communication cable fault, please check serial None
6097 Token acceptor Fail to send data at serial port port
Software fault, please contact the supplier None
6098 Token acceptor Serial port configuration error Check the configuration file. None
6099 Token acceptor Serial port communication timeout Communication cable fault, please check serial None
6101 LED display module Normal code port
Ignore None
Check if Dunite assemblies are installed, and if
6151 LED display module COM assemblies error None
serial port has been occupied
6152 LED display module Invalid data Re-send the command None
6153 LED display module The inputted control parameter is wrong Input the parameter again None
6154 LED display module Configuration file error Check the configuration file None
Check if serial port is with correct
6199 LED display module Timeout configuration, and if communication cable and None
hardware equipment work properly
6501 Envelope deposit shutter Shutter in close state, normal code Ignore None
6502 Envelope deposit shutter Shutter in open state, normal code Ignore None
6520 Envelope deposit shutter Invalid command received, warning code Software fault, please contact the supplier None
6540 Envelope deposit shutter Shutter sensor fault Shutter fault, please contact the supplier None
Fail to open the shutter, shutter in close Motor or the shutter is jammed, clear the foreign
6541 Envelope deposit shutter None
state matter manually
Fail to open the shutter, shutter half- The shutter is jammed, clear the foreign matter
6542 Envelope deposit shutter None
opened manually
Fail to close the shutter, motor turning Motor or the shutter is jammed, clear the foreign
6543 Envelope deposit shutter None
failure, shutter in open state matter manually
Fail to close the shutter, shutter half- The shutter is jammed, clear the foreign matter
6544 Envelope deposit shutter None
opened manually
Fail to close the shutter, door is jammed The shutter is jammed, clear the foreign matter
6545 Envelope deposit shutter None
by foreign matter and is full opened manually
6546 Envelope deposit shutter COM component error None
Software fault, please contact the supplier
6547 Envelope deposit shutter Invalid data returned None
6548 Envelope deposit shutter Shutter in abnormal state Shutter fault, please contact the supplier None
6549 Envelope deposit shutter Parameter error Software fault, please contact the supplier None
Check if the communication cable or hardware
6598 Envelope deposit shutter Fail to send command None
device is abnormal

44/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Check if the communication cable or hardware
6599 Envelope deposit shutter Communication timeout None
device is abnormal
6601 Coin acceptor G46 Coin acceptor works normally, normal Ignore None
6602 Coin acceptor G46 code
Coin A cassette full Ignore None
6603 Coin acceptor G46 Coin B cassette full Ignore None
6604 Coin acceptor G46 Coin A and B cassettes full Ignore None
The acceptor is just power-on and begins
6621 Coin acceptor G46 The acceptor is busy, ignore None
initializing.
6622 Coin acceptor G46 Invalid command or command parameter Please check their validity None
6623 Coin acceptor G46 error
All the coin cassettes empty, warning code Shield the coin function None
6624 Coin acceptor G46 The amount of coin A is not enough Ignore None
6625 Coin acceptor G46 The amount of coin B is not enough Ignore None
6626 Coin acceptor G46 The total amount of the cassettes is not Ignore None
6641 Coin acceptor G46 enough
No ACK respond in the acceptor module Check the communication cable and the module None
6642 Coin acceptor G46 ACK respond error initialize the acceptor module. None
6643 Coin acceptor G46 Invalid respond returns Please initialize and re-send the command None
6644 Coin acceptor G46 Invalid command Please initialize and re-send the command None
6645 Coin acceptor G46 Keypad mode, not applicable Please initialize and re-send the command None
6646 Coin acceptor G46 Disable mode, reposition is needed Please initialize the acceptor None
6647 Coin acceptor G46 External hardware error None
6648 Coin acceptor G46 NV error None
6649 Coin acceptor G46 Acceptor shutter error Please initialize the acceptor. If the problem still None
6650 Coin acceptor G46 Coin sorter error occurs, replace it None
6651 Coin acceptor G46 Coin-out module error None
6652 Coin acceptor G46 Coin cassette channel error None
6653 Coin acceptor G46 The acceptor power-off Check the power supply None
Check the parameter of the communication
6654 Coin acceptor G46 Fail to initialize COM assemblies None
configuration file
Please initialize the acceptor. If the problem still
6655 Coin acceptor G46 Cam fault None
occurs, replace the cam
Please initialize the acceptor. If the problem still
6656 Coin acceptor G46 Internal data error None
occurs, replace it
It is caused by communication or hardware
6699 Coin acceptor G46 Timeout error. Thus, please check if communication None
cable or hardware equipment work normally
6701 Coin shutter Shutter opened Ignore None
6702 Coin shutter Shutter closed Ignore None
6703 Coin shutter Unknown state of the shutter Ignore None
6751 Coin shutter Fail to open the shutter Shut down the machine to check None
6752 Coin shutter Fail to close the shutter Shut down the machine to check None
6753 Coin shutter Illegal command Re-send the command None
6754 Coin shutter Shutter error Shut down the machine to check None
Both sensors fail to detect that the shutter
6755 Coin shutter Shut down the machine to check None
is shielded
Both sensors can detect that the shutter is
6756 Coin shutter Shut down the machine to check None
shielded
6761 Coin shutter ACK answer signal hasn't been received Re-send the command None
6762 Coin shutter ACK respond error Re-send the command None
6763 Coin shutter Serial port configuration error Please check the configuration file None
6764 Coin shutter Fail to initialize COM assemblies Shut down the machine to check None
6765 Coin shutter Invalid respond returns Re-send the command None
6766 Coin shutter Unknown error Re-send the command None
6767 Coin shutter Configuration file error Shut down the machine to check the file None
6768 Coin shutter Fail to unpack Re-send the command None
6799 Coin shutter Communication timeout Re-send the command None
6921 I/O expansion board Invalid parameters None

Contact the supplier and update the software

45/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
6941 I/O expansion board COM component initialization error None
6942 I/O expansion board Invalid command Contact the supplier and update the software None
6943 I/O expansion board "reading door status" command error None
6944 I/O expansion board Getting door status error None
Check if the communication cable or hardware
6945 I/O expansion board Door operation timeout None
is ok, if not, contact supplier
6946 I/O expansion board "Indicator status" command error None
6947 I/O expansion board "Setting indicator status" command error Contact the supplier and update the software None
6948 I/O expansion board Getting indicator status error None
Check if the communication cable or hardware
6949 I/O expansion board Indicator operation timeout None
is ok, if not, contact supplier
6950 I/O expansion board Other errors Contact the supplier and update the software None
Check if the communication cable or hardware
6999 I/O expansion board Operation of I/O expansion board timeout None
is ok, if not, contact supplier
7001 TCP/IP Fail to create socket Reconnect network or restart the machine None
7002 TCP/IP Illegal socket Reconnect network or restart the machine None
7003 TCP/IP DNS fail to resolve the network address Check network configuration None
7004 TCP/IP Network is closed None
7005 TCP/IP Fail to connect network Check network communication line None
7006 TCP/IP Network is disconnected None
7007 TCP/IP Illegal network address parameters Check network configuration None
7008 TCP/IP Network resource is occupied (block) Check network configuration None
7009 TCP/IP Illegal parameters Check network configuration None
7010 TCP/IP Object machine is disconnected or restart Check network communication line None
7011 TCP/IP Illegal protocol parameters Check network configuration None
7012 TCP/IP Socket don't connect with the required Check network communication line None
7013 TCP/IP socket
Fail to operate due to non-socket data type Reconnect network or restart the machine None
7014 TCP/IP The request to access object machine is Check network configuration None
7015 TCP/IP rejected
Fail to communicate Reconnect network or restart the machine None
7016 TCP/IP Network address is occupied Check network configuration None
7017 TCP/IP Network resource is occupied (non-block) Check network configuration None
7018 TCP/IP Insufficient memory Reconnect network or restart the machine None
7019 TCP/IP Illegal operation Check network configuration None
7020 TCP/IP Socket is closed Reconnect network or restart the machine None
7021 TCP/IP Network communication is blocked Check network communication line None
7022 TCP/IP Packet size error Check network configuration None
7023 TCP/IP Fail to access object machine None
7024 TCP/IP Connection is disconnected abnormally Check network communication line None
7025 TCP/IP Communication connection is restarted None
Network address parameter is legal but
7027 TCP/IP Check network configuration None
unavailable
7028 TCP/IP Unsupported address type Check network configuration None
7029 TCP/IP Connection request is rejected Check network communication line and host None
7030 TCP/IP Socket is already in use status network configuration
Check None
7031 TCP/IP Accessing network is impossible None
7032 TCP/IP Wait timeout before sending data Check network communication line None
7033 TCP/IP Wait timeout before receiving data None
7034 TCP/IP Fail to set parameters Check network configuration None
7035 TCP/IP Fail to allocate heap memory Reconnect network or restart the machine None
7036 TCP/IP Fail to send ICMP data None
7037 TCP/IP Fail to receive ICMP data Check network communication line None
7038 TCP/IP Network PING failure None
7039 TCP/IP Network PING success Normal state, ignore None
7050 TCP/IP Fail to initialize winsock32.dll Check the winsock32.dll and version None
7051 TCP/IP Increase null session None
7052 TCP/IP Illegal session Check network configuration parameter None

46/123
State Hardware Return
Error Code Type Description Recommended Action
Code Check network configuration parameter Code
7053 TCP/IP Fail to create network session None
7054 TCP/IP Status of network connection is abnormal Check network communication line None
Check network communication line and
7098 TCP/IP Unknown error None
configuration parameter
7099 TCP/IP Communication timeout Check network communication line None
10101 ATM SN control unit Parameter error Ignore None
10102 ATM SN control unit No legal ATM sequence number Write as ATM serial number None
10103 ATM SN control unit Fail to operate the registry Check the operation authority None
10104 ATM SN control unit DLL execution error Check the status of relative module None
10105 ATM SN control unit Application program running error Re-send the command or update software None
12001 GRG CDM cash Low level Status prompt, ignore
12002 dispenser
GRG CDM cash Note is retracted when cleaning Status prompt, ignore
12003 dispenser
GRG CDM cash Note is sent out when cleaning transport Warning code, please check the account 1001
12004 dispenser
GRG CDM cash Note recycled during note dispensing Warning code, ignore None
12005 dispenser
GRG CDM cash Internal machine is severe dirty Warning code, clean the machine None
12006 dispenser
GRG CDM cash No note at exit slot Warning code, ignore 100b
12007 dispenser
GRG CDM cash Log data returned is incomplete Warning code, reread the log 1003
12008 dispenser
GRG CDM cash Log data reading is done Warning code, ignore 1004
12009 dispenser
GRG CDM cash Log data empty Warning code, ignore 1005
12010 dispenser
GRG CDM cash FCS1 sensor dirty Warning code, clean the FCS1 101f
12011 dispenser
GRG CDM cash FCS2 sensor dirty Warning code, clean the FCS2 1020
12012 dispenser
GRG CDM cash FCS3 sensor dirty Warning code, clean the FCS3 1021
12013 dispenser
GRG CDM cash FCS4 sensor dirty Warning code, clean the FCS4 1022
12014 dispenser
GRG CDM cash FCS5 sensor dirty Warning code, clean the FCS5 1023
12015 dispenser
GRG CDM cash FCS6 sensor dirty Warning code, clean the FCS6 1024
12016 dispenser
GRG CDM cash SLLS sensor dirty Warning code, clean the SLLS 1025
12017 dispenser
GRG CDM cash MEDS sensor dirty Warning code, clean the MEDS 1026
12018 dispenser
GRG CDM cash RFS sensor dirty Warning code, clean the RFS 1027
12019 dispenser
GRG CDM cash TES sensor dirty Warning code, clean the TES 1028
dispenser
GRG CDM cash Warning code, check if there are notes in the
12020 No note at SCS when dispensing notes 1008
dispenser stacker area
12030 GRG CDM cash Other warning code Warning code, ignore None
12041 dispenser
GRG CDM cash Specified exit slot non-existence Check the parameter correctness None
12042 dispenser
GRG CDM cash Specified cashbox cannot be used Check if cashbox hardware fault None
12043 dispenser
GRG CDM cash Cashbox info is changed Check if the cashbox is replaced and initialize it None
12044 dispenser
GRG CDM cash Cashbox empty Replenish notes None
dispenser
GRG CDM cash Check if the withdrawal amount is beyond the
12045 Beyond maximum withdrawal amount 6c02
dispenser maximum one
12046 GRG CDM cash Cashbox lack of configuration information Check and add the configuration information None
12047 dispenser
GRG CDM cash Specified exit slot cannot be used Check the parameter correctness None
12048 dispenser
GRG CDM cash Dispensing successful, but note lost Check if the sensors of stacker shutter fault None
12049 dispenser
GRG CDM cash Cashboxes with same ID Ensure the inputted cashbox ID is not the same 6d03
12050 dispenser
GRG CDM cash Cashbox cannot be used Please check and repair the cashbox in time None
12051 dispenser
GRG CDM cash 1st cashbox empty 6103
12052 dispenser
GRG CDM cash 2nd cashbox empty 6203
12053 dispenser
GRG CDM cash 3rd cashbox empty 6303
Replenish notes
12054 dispenser
GRG CDM cash 4th cashbox empty 6403
12055 dispenser
GRG CDM cash 5th cashbox empty 6503
12056 dispenser
GRG CDM cash 6th cashbox empty 6603
12057 dispenser
GRG CDM cash No 1st cashbox 6101
12058 dispenser
GRG CDM cash No 2nd cashbox 6201
12059 dispenser
GRG CDM cash No 3rd cashbox 6301
Insert the cashbox properly
12060 dispenser
GRG CDM cash No 4th cashbox 6401
12061 dispenser
GRG CDM cash No 5th cashbox 6501
12062 dispenser
GRG CDM cash No 6th cashbox 6601
dispenser

47/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
12063 GRG CDM cash 1st cashbox feeding failure 6102
12064 dispenser
GRG CDM cash 2nd cashbox feeding failure 6202
12065 dispenser
GRG CDM cash 3rd cashbox feeding failure Check the cashbox installation state and ensure 6302
12066 dispenser
GRG CDM cash 4th cashbox feeding failure it is in position 6402
12067 dispenser
GRG CDM cash 5th cashbox feeding failure 6502
12068 dispenser
GRG CDM cash 6th cashbox feeding failure 6602
12069 dispenser
GRG CDM cash 1st cashbox ID illegal 6104
12070 dispenser
GRG CDM cash 2nd cashbox ID illegal 6204
12071 dispenser
GRG CDM cash 3rd cashbox ID illegal 6304
Check the validity of ID setup
12072 dispenser
GRG CDM cash 4th cashbox ID illegal 6404
12073 dispenser
GRG CDM cash 5th cashbox ID illegal 6504
12074 dispenser
GRG CDM cash 6th cashbox ID illegal 6604
12075 dispenser
GRG CDM cash Recycle box non-existence Check if the recycle box is in position 6701
12076 dispenser
GRG CDM cash Recycle box full Clean the recycle box 6702/6703
12077 dispenser
GRG CDM cash Feeding timeout Check the note feeder 6801
dispenser
GRG CDM cash The distance of notes is too short during
12078 Check the note feeder 6802
dispenser transporting
1. Check the note size and quality;
GRG CDM cash
12079 Too many notes are recycled 2. Check the note parameter setup; 6803
dispenser
3. Check the note feeder
GRG CDM cash Check if the sensor assembly is installed and
12080 Thickness sensor fault 6d01
dispenser adjusted properly
12081 GRG CDM cash Single diverter down-reposition failure 6805
12082 dispenser
GRG CDM cash Single diverter up-reposition failure 6806
Check and repair the single diverter and related
12083 dispenser
GRG CDM cash Bundle diverter down-restoration failure parts 6809
12084 dispenser
GRG CDM cash Bundle diverter up-restoration failure 680a
12085 dispenser
GRG CDM cash Note is to be sent out when cleaning Inspect the note and check the account 6808
12086 dispenser
GRG CDM cash transport
Main motor is jammed immediately
Inspect the note and check the account 6901
12087 dispenser
GRG CDM cash Note jam at FCS1 immediately
Check the main motor or encoder pulse sensor 6902
12088 dispenser
GRG CDM cash Note jam between FCS1 and SLLS 6903
12089 dispenser
GRG CDM cash Note jam at FCS2 6904
12090 dispenser
GRG CDM cash Note jam between FCS2 and SLLS 6905
12091 dispenser
GRG CDM cash Note jam at FCS3 6906
12092 dispenser
GRG CDM cash Note jam between FCS3 and SLLS 6907
12093 dispenser
GRG CDM cash Note jam at FCS4 6908
12094 dispenser
GRG CDM cash Note jam between FCS4 and SLLS 6909
12095 dispenser
GRG CDM cash Note jam at FCS5 690a
12096 dispenser
GRG CDM cash Note jam between FCS5 and SLLS 690b
12097 dispenser
GRG CDM cash Note jam at FCS6 Remove the note and initialize the machine 690c
12098 dispenser
GRG CDM cash Note jam between FCS6 and SLLS 690d
12099 dispenser
GRG CDM cash Note jam at SLLS 690e
12100 dispenser
GRG CDM cash Note jam between SLLS and MEDS 690f
12101 dispenser
GRG CDM cash Note jam at MTS 6910
12102 dispenser
GRG CDM cash Note jam at MEDS 6911
12103 dispenser
GRG CDM cash Note jam between MEDS and TES 6912
12104 dispenser
GRG CDM cash Note jam between MEDS and RFS 6915
12105 dispenser
GRG CDM cash Note jam at TES 6913
12106 dispenser
GRG CDM cash Note jam at RFS 6914
12107 dispenser
GRG CDM cash FCS1 fault 6a01
12108 dispenser
GRG CDM cash FCS2 fault 6a02
12109 dispenser
GRG CDM cash FCS3 fault 6a03
12110 dispenser
GRG CDM cash FCS4 fault 6a04
12111 dispenser
GRG CDM cash FCS5 fault 6a05
Clean or Replace the fault sensor
12112 dispenser
GRG CDM cash FCS6 fault 6a06
12113 dispenser
GRG CDM cash SLLS fault 6a07
12114 dispenser
GRG CDM cash MEDS fault 6a08
dispenser

48/123
 Clean or Replace the fault sensor

State Hardware Return

Error Code Type Description Recommended Action
Code Code
12115 GRG CDM cash RFS fault 6a09
12116 dispenser
GRG CDM cash TES fault 6a0a
12117 dispenser
GRG CDM cash Note jam at BRFS 6916
12118 dispenser
GRG CDM cash Note jam at SCS Remove the note and initialize the machine 6917
12119 dispenser
GRG CDM cash Note jam at PES 6918
12120 dispenser
GRG CDM cash MAC verification code error Resend the command None
12121 dispenser
GRG CDM cash Invalid command parameter Check the parameter and re-send None
12122 dispenser
GRG CDM cash Configuration file error Check the configuration file None
12123 dispenser
GRG CDM cash Self-calibration failed Retry according to the operation instructions 6d02
12124 dispenser
GRG CDM cash Internal sensor count error Clean or Replace the fault sensor 601e,601f6020,6021
dispenser
GRG CDM cash initialize the machine, if failed, please contact 600a,600b600c,600d600
12125 Internal chip error
dispenser the supplier e,600f
GRG CDM cash initialize the machine, if failed, please contact
12126 Internal error 6.0016E+43
dispenser the supplier
GRG CDM cash initialize the machine, if failed, please contact
12127 Other internal errors None
dispenser the supplier
12128 GRG CDM cash Note jam at PCS 6919
12129 dispenser
GRG CDM cash Note jam at stacker 691a
12130 dispenser
GRG CDM cash Note jam between PES and BRFS 691b
12131 dispenser
GRG CDM cash Note jam between PCS and PES Remove the note and initialize the machine 691c
12132 dispenser
GRG CDM cash Note jam between SCS and PCS 691d
12133 dispenser
GRG CDM cash Note jam between MEDS and BRFS 691e
12134 dispenser
GRG CDM cash Note jam between SCS and MEDS 691f
12135 dispenser
GRG CDM cash Stacker operation failure Check the stacker and initialize the 6d04
12136 dispenser
GRG CDM cash Dispenser, delivery failed machine, if failed, please contact the supplier 680b
dispenser
GRG CDM cash Check if the PES is shield by notes, if is,
12137 Note at PES when note dispensing 680d
dispenser remove the note; if not, ignore
12138 GRG CDM cash Note jam between PES and PCS 6920
12139 dispenser
GRG CDM cash Note jam between PCS and MEDS Remove the note and initialize the machine 6921
12140 dispenser
GRG CDM cash Note jam between PCS and MEDS 6922
12141 dispenser
GRG CDM cash BRFS invalidity Check the BRFS sensor and try to replace it 6a0b
12142 dispenser
GRG CDM cash SCS invalidity Check the SCS sensor and try to replace it 6a0c
12143 dispenser
GRG CDM cash PCS invalidity Check the PCS sensor and try to replace it 6a0d
12144 dispenser
GRG CDM cash RFID read/write error 6D05
12145 dispenser
GRG CDM cash 1st grade RFID label is damaged 6D06
12146 dispenser
GRG CDM cash 2nd grade RFID label is damaged 6D07
12147 dispenser
GRG CDM cash 3rd grade RFID label is damaged Please contact the supplier 6D08
12150 dispenser
GRG CDM cash Frame format error 6003
12151 dispenser
GRG CDM cash No access to modify 6006
12152 dispenser
GRG CDM cash The master key verify error 6005
12160 dispenser
GRG CDM cash Notes remain at stacker shutter Clean the notes None
12161 dispenser
GRG CDM cash Stacker shutter not closed Check f the shutter cannot be closed None
dispenser
GRG CDM cash Communication between driver and NV Shut down the machine to check the NV
12162 None
dispenser failed communication connection
12163 GRG CDM cash Attempt to save image data in file failed Retry None
12164 dispenser
GRG CDM cash Backup failed Retry None
dispenser
GRG CDM cash Shield the recognition function or shut down the
12165 Image recognition failed None
dispenser machine
12166 GRG CDM cash Data retrieval failed Check the database file and retry None
12167 dispenser CDM
GRG cash Database operation failed Check the database file and retry None
12168 dispenser CDM
GRG cash Memory allocation failed Retry or update the software None
12169 dispenser CDM
GRG cash Image deletion failed Ignore None
dispenser
GRG CDM cash Check if communication cable is in good
12170 Fail to tell is 6240 or 8240 None
dispenser contact and if the machine is power-on
12171 GRG CDM cash Setup file for security scheme is not found Please contact the supplier None
12172 dispenser
GRG CDM cash Fail to initialize IPC communication Please contact the supplier None
dispenser

49/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
12173 GRG CDM cash Fail to acquire the working key Please contact the supplier None
12174 dispenser
GRG CDM cash Upper layer executive program is illegal Please contact the supplier None
12175 dispenser
GRG CDM cash Fail to calculate MAC Please contact the supplier None
12176 dispenser
GRG CDM cash Fail to update the master key Please contact the supplier None
12177 dispenser
GRG CDM cash Master key error or empty Please contact the supplier None
12178 dispenser
GRG CDM cash CRC verification failure Please contact the supplier None
12180 dispenser
GRG CDM cash Machine can't work in test mode Exit the test mode None
12182 dispenser
GRG CDM cash Fail to load OCR libraries Check the relative DLL None
12183 dispenser
GRG CDM cash Fail to operate the SQL file Retry; ignore None
12184 dispenser
GRG CDM cash Database being backed up, try later Retry; ignore None
12185 dispenser
GRG CDM cash No image can be acquired Retry; ignore None
12186 dispenser
GRG CDM cash Blacklist update error Retry or update software None
dispenser
GRG CDM cash initialize the machine, if failed, please contact
12188 Other errors None
dispenser the supplier
12190 GRG CDM cash Serial port opening error None
12191 dispenser
GRG CDM cash Fail to send command None
12192 dispenser
GRG CDM cash Fail to receive data Check the communication cable and serial port None
12193 dispenser
GRG CDM cash Format of data received error configuration None
dispenser
GRG CDM cash Data received is found to be wrong after
12194 None
dispenser verification
12195 GRG CDM cash The machine is busy Please ensure the command is received in idle None
12196 dispenser
GRG CDM cash Invalid command ID state
Resend the command None
13006 dispenser
GRG CDM 5250 Cashbox 1 full 1121
13007 GRG CDM 5250 Cashbox 2 full 1221
Ignore or take out some notes
13008 GRG CDM 5250 Cashbox 3 full 1321
verification failure
13009 GRG CDM 5250 Cashbox 4 full 1421
13010 GRG CDM 5250 Cashbox 5 full 1521
13011 GRG CDM 5250 Cashbox 1 empty 1118
13012 GRG CDM 5250 Cashbox 2 empty 1218
13013 GRG CDM 5250 Cashbox 3 empty Ignore or replenish notes 1318
13014 GRG CDM 5250 Cashbox 4 empty 1418
13015 GRG CDM 5250 Cashbox 5 empty 1518
13016 GRG CDM 5250 Log reading is done Ignore 1047
13017 GRG CDM 5250 Incomplete log data returned Ignore 1048
13018 GRG CDM 5250 Note at exit slot Take out the note 162B
13021 GRG CDM 5250 Transport not closed Close transport 3601, 7601
13022 GRG CDM 5250 Note jam when note exiting Clean the transport or jammed note manually 961F
3602, 3603, 3604, 3605,
3606, 3607, 364F, 764F,
13023 GRG CDM 5250 Note in transport Clean the transport or jammed note manually
764D, 7602, 7603, 7604,
7605, 7606, 7607
13024 GRG CDM 5250 At least two cashboxes have the same ID Manually change ID 6053
13025 GRG CDM 5250 Note at exit slot Take the note away 3709, 4709
3716, 373C, 4708, 470A,
13026 GRG CDM 5250 Exit support plate fault Stop operation, contact the supplier
470B, 4716, 4724
380E, 380F, 383B, 4722,
Please check exit shutter, and check if hardware
13027 GRG CDM 5250 Exit shutter fault 480C, 480D, 480E,
fault and contact the supplier
480F, 482D
Check if the shutter state is normal and contact
13028 GRG CDM 5250 Exit shutter state error 4832, 5032
the supplier
13029 GRG CDM 5250 Exit slot full Take away the note at exit slot 1719, 4719
13030 GRG CDM 5250 Belt scraper operation timeout Stop operation, contact the supplier 3610, 7610, 5630
13031 GRG CDM 5250 Note exit timeout initialize, re-send command 5628
13032 GRG CDM 5250 Note deposit timeout initialize, re-send command 5629
Please check if the note is normal, and if
13033 GRG CDM 5250 Double notes during note scraping 762C
hardware fault, please contact the supplier

50/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Push the module in position and if hardware 3926, 392A, 5611, 5925,
13036 GRG CDM 5250 Cashbox frame fault
fault, please contact the supplier 5926, 592A
13037 GRG CDM 5250 No cashbox Replenish cashbox 6017
13038 GRG CDM 5250 Cashbox 1 non-existence 6117
13039 GRG CDM 5250 Cashbox 2 non-existence 6217
13040 GRG CDM 5250 Cashbox 3 non-existence Shield/replenish cashbox 6317
13041 GRG CDM 5250 Cashbox 4 non-existence 6417
13042 GRG CDM 5250 Cashbox 5 non-existence 6517
13043 GRG CDM 5250 Note exit failure, cashbox 1 empty 6118
13044 GRG CDM 5250 Note exit failure, cashbox 2 empty 6218
13045 GRG CDM 5250 Note exit failure, cashbox 3 empty Replenish notes 6318
13046 GRG CDM 5250 Note exit failure, cashbox 4 empty 6418
13047 GRG CDM 5250 Note exit failure, cashbox 5 empty 6518
13048 GRG CDM 5250 Cashbox 1 too full 6120
13049 GRG CDM 5250 Cashbox 2 too full 6220
13050 GRG CDM 5250 Cashbox 3 too full Take out the redundant notes 6320
13051 GRG CDM 5250 Cashbox 4 too full 6420
13052 GRG CDM 5250 Cashbox 5 too full 6520
3127, 6113, 6114, 6127,
13053 GRG CDM 5250 Cashbox 1 rolling shutter fault
612E
3227, 6213, 6214, 6227,
13054 GRG CDM 5250 Cashbox 2 rolling shutter fault
622E
3327, 6313, 6314, 6327,
13055 GRG CDM 5250 Cashbox 3 rolling shutter fault
632E
3427, 6413, 6414, 6427,
13056 GRG CDM 5250 Cashbox 4 rolling shutter fault
642E
3527, 6513, 6514, 6527,
13057 GRG CDM 5250 Cashbox 5 rolling shutter fault
652E
13058 GRG CDM 5250 Cashbox 1 support plate fault Shield/replace/contact the supplier 514E, 361A, 6115, 611A
13059 GRG CDM 5250 Cashbox 2 support plate fault 524E, 361B, 6215, 621B
13060 GRG CDM 5250 Cashbox 3 support plate fault 534E, 361C, 6315, 631C
13061 GRG CDM 5250 Cashbox 4 support plate fault 544E, 361D, 6415, 641D
13062 GRG CDM 5250 Cashbox 5 support plate fault 554E, 361E, 6515, 651E
13063 GRG CDM 5250 Cashbox 1 fault 6112, 612F
13064 GRG CDM 5250 Cashbox 2 fault 6212, 622F
13065 GRG CDM 5250 Cashbox 3 fault 6312, 632F
13066 GRG CDM 5250 Cashbox 4 fault 6412, 642F
13067 GRG CDM 5250 Cashbox 5 fault 6512, 652F
Cashbox 1 withdrawal amount is not the
13068 GRG CDM 5250 8142
desired one
Cashbox 2 withdrawal amount is not the
13069 GRG CDM 5250 8242
desired one
Cashbox 3 withdrawal amount is not the
13070 GRG CDM 5250 8342
desired one Contact the maintainer to solve the problem
Cashbox 4 withdrawal amount is not the
13071 GRG CDM 5250 8442
desired one
Cashbox 5 withdrawal amount is not the
13072 GRG CDM 5250 8542
desired one
13073 GRG CDM 5250 Withdrawal amount is not the desired one 8042
13074 GRG CDM 5250 Dodge gate 1 fault 3634, 363E
13075 GRG CDM 5250 Dodge gate 2 fault 3636, 363F
Shield/replace/contact the supplier
13076 GRG CDM 5250 Dodge gate 3 fault 3638, 3640
13077 GRG CDM 5250 Dodge gate 4 fault 363A, 3641
13078 GRG CDM 5250 Flash or Eprom error Stop operation, contact the supplier A044, A045
13079 GRG CDM 5250 Key error Stop operation, contact the supplier 3723
13080 GRG CDM 5250 Unsupported function Shield this function None

51/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
13081 GRG CDM 5250 Configuration file error initialize, then stop operation, and contact theNone
13082 GRG CDM 5250 COMMANAGER error supplier None
13083 GRG CDM 5250 Serial port operation failure None
13084 GRG CDM 5250 Fail to send command Communication or hardware fault, please check None
13085 GRG CDM 5250 Fail to receive command if communication cable or hardware device is None
13086 GRG CDM 5250 Data is found to be wrong after normal None
13087 GRG CDM 5250 verification
Fail to receive ACK None
13088 GRG CDM 5250 initializing Wait and re-send command None
13089 GRG CDM 5250 The machine is busy Wait and re-send command None
13090 GRG CDM 5250 Parameter error Contact the supplier and update the software 2031
13091 GRG CDM 5250 Data ID received is wrong initialize, then re-send command None
13092 GRG CDM 5250 Data received is wrong initialize, then re-send command None
13093 GRG CDM 5250 Hardware error Stop operation, contact the supplier 373D
initialize, contact the supplier and update the
13094 GRG CDM 5250 Other errors A046, A049, A04A
software
13095 GRG CDM 5250 Transport encoder or GUS06 sensor fault Stop operation, contact the supplier 364B
13096 GRG CDM 5250 Shutter encoder or ZUS04 sensor fault Stop operation, contact the supplier 384C
13097 GRG CDM 5250 Cashbox 1 deposit amount error 8143
13098 GRG CDM 5250 Cashbox 2 deposit amount error 8243
13099 GRG CDM 5250 Cashbox 3 deposit amount error 8343
Contact the maintainer to solve the problem
13100 GRG CDM 5250 Cashbox 4 deposit amount error 8443
13101 GRG CDM 5250 Cashbox 5 deposit amount error 8543
13102 GRG CDM 5250 Deposit amount error 8043
Communication or hardware fault, please check
13199 GRG CDM 5250 Communication timeout None
if communication cable or hardware device is
MEI cash deposit normal
14021 No notes is inserted, warning code Insert notes into entry slot None
mechanism
MEI cash deposit Notes fail to enter because customer catch
14022 Feed notes to entry slot None
mechanism it or don't insert deeply, warning code
MEI cash deposit
14023 Note is returned to exit slot, warning code Take away the unrecognized notes None
mechanism
MEI cash deposit Stop accepting notes, count the accepted notes
14024 Escrow is full, warning code None
mechanism and put to cashbox (clear escrow)
MEI cash deposit
14031 Interface parameter is invalid 5
mechanism
MEI cash deposit
14032 Don't monitor status 6
mechanism
MEI cash deposit
14033 Fail to store file 10
mechanism
MEI cash deposit
14034 Invalid type 11
mechanism
MEI cash deposit
14035 Error condition None
mechanism
Contact the supplier and update the software
MEI cash deposit
14036 Invalid operation None
mechanism
MEI cash deposit
14037 Runtime error None
mechanism
MEI cash deposit
14038 Command is being executed 3
mechanism
MEI cash deposit
14039 Escrow is empty None
mechanism
MEI cash deposit
14040 Device is monitoring status 7
mechanism
MEI cash deposit
14041 Configuration file error Check configuration file None
mechanism
MEI cash deposit
14042 Notes are being processed Contact the supplier and update the software None
mechanism

52/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
MEI cash deposit
14043 Note is rejected Contact the supplier and update the software None
mechanism
MEI cash deposit
14044 Genuine note is received Contact the supplier and update the software None
mechanism
MEI cash deposit
14045 Notes have been processed Contact the supplier and update the software None
mechanism
MEI cash deposit
14046 Receiving notes is canceled Contact the supplier and update the software None
mechanism
MEI cash deposit
14047 Finish to press notes Contact the supplier and update the software None
mechanism
MEI cash deposit
14048 Finish to exit notes Contact the supplier and update the software None
mechanism
MEI cash deposit
14049 Resetting Contact the supplier and update the software None
mechanism
MEI cash deposit
14050 Stop the holt mode Contact the supplier and update the software None
mechanism
MEI cash deposit
14051 Note is rejected Contact the supplier and update the software None
mechanism
MEI cash deposit
14052 Complete to carry out the command Contact the supplier and update the software None
mechanism
MEI cash deposit
14053 Invalid parameter Contact the supplier and update the software None
mechanism
MEI cash deposit
14054 Monitoring Contact the supplier and update the software None
mechanism
MEI cash deposit
14055 The referenced note is required to insert Contact the supplier and update the software None
mechanism
MEI cash deposit
14056 Load the downloaded note data Contact the supplier and update the software None
mechanism
MEI cash deposit
14057 Overlaid the downloaded note data Contact the supplier and update the software None
mechanism
MEI cash deposit
14058 Monitoring is completed Contact the supplier and update the software None
mechanism
MEI cash deposit
14059 Start to receive notes Contact the supplier and update the software None
mechanism
MEI cash deposit
14060 Fake note is received Contact the supplier and update the software None
mechanism
MEI cash deposit
14061 Suspicious note is received Contact the supplier and update the software None
mechanism
MEI cash deposit
14062 Service will be continued Contact the supplier and update the software None
mechanism
MEI cash deposit
14063 Hardware fault Replace the faulty device None
mechanism
MEI cash deposit
14069 Unknown error Contact the supplier and update the software None
mechanism
MEI cash deposit
14071 Fail to open serial port 100
mechanism
MEI cash deposit Check if the serial port connect well or the serial
14072 Fail to initialize serial port 101
mechanism setting is right
MEI cash deposit
14073 Fail to transmit message 102
mechanism
MEI cash deposit
14074 Abnormal message 103
mechanism
MEI cash deposit
14075 Timeout expired 104
mechanism
Contact the supplier and update the software
MEI cash deposit
14076 Setting of data link error 105
mechanism
MEI cash deposit
14077 System error 2000
mechanism

53/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
MEI cash deposit
14078 Cashbox is full Settle up and replace cashbox None
mechanism
MEI cash deposit Fit cashbox and reset; if the cashbox is removed
14079 Cashbox is taken way None
mechanism normally, ignore this.
MEI cash deposit Open the mechanism to check the transport, and
14080 Notes jam None
mechanism clear the jammed notes
MEI cash deposit
14081 Services haven't started None
mechanism
MEI cash deposit
14082 Abnormal message Contact the supplier and update the software None
mechanism
MEI cash deposit
14083 Abnormal event None
mechanism
MEI cash deposit Check if the cable connect well, the mechanism
14084 Fail to communicate None
mechanism is power-on, or the setting of serial port No is
MEI cash deposit right
14085 Stop service Hardware fault, contact supplier None
mechanism
MEI cash deposit
14086 Command timeout None
mechanism
MEI cash deposit
14087 Invalid handle 1
mechanism
MEI cash deposit
14088 Service is not available 2
mechanism
Contact the supplier and update the software
MEI cash deposit
14089 Mechanism hasn't initialized 4
mechanism
MEI cash deposit
14090 Mechanism is occupied by another process 8
mechanism
MEI cash deposit
14091 Depended DL (dynamic library) is lost 9
mechanism
MEI cash deposit Check if the cover is closed, if the entry slot is
14092 entry slot fault or the top cover is open
mechanism blocked, clear it
MEI cash deposit Reset, if fails, open the cover to clear the
14093 Upper transport fault None
mechanism transport
MEI cash deposit Check if the cover is closed, if the exit slot is
14094 Exit slot fault or the top cover is open None
mechanism blocked, clear it
MEI cash deposit Reset, if fails, remove cashbox to clear the
14095 Lower transport fault None
mechanism transport
MEI cash deposit Reset, if fails, open the cover to clear the
14096 Escrow transport fault None
mechanism transport
MEI cash deposit Reset, if fails, remove cashbox to clear the
14097 Pressure assembly fault None
mechanism transport
MEI cash deposit
14098 Notes data fault Contact supplier None
mechanism
14109 BR-15 No configuration supply for NV Software fault, contact the supplier 400
NV hasn't been configured with
14110 BR-15 Software fault, contact the supplier 401
recongnizable denomination
14111 BR-15 Escrow is empty Ignore 500
14112 BR-15 Escrow is non-empty Ignore 501
14113 BR-15 Escrow is full Ignore 502
14114 BR-15 All recycling drum are empty Ignore 503
14115 BR-15 All recycling drum are full Ignore 505
Recycling drum 1 is full (Tape with black
14116 BR-15 Ignore 540
mark is detected)
Recycling drum 2 is full (Tape with black
14117 BR-15 Ignore 541
mark is detected)
Recycling drum 3 is full (Tape with black
14118 BR-15 Ignore 542
mark is detected)
Recycling drum 4 is full (Tape with black
14119 BR-15 Ignore 543
mark is detected)

54/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
14122 BR-15 Loadbox is empty Ignore 550
The number of rejected notes exceeds the
14123 BR-15 Ignore 630
limit when loading notes
14124 BR-15 Acceptance box is near full Ignore 504
14125 BR-15 Notes remains in exit slot Warning code, please take out notes 560
Notes are received, but the notes Warning code, please acquired the notes
14126 BR-15 530
information is not acquired information
Notes haven't been recorded reaches 20,
14127 BR-15 Warning code, please deposited the notes 600
please confirm to enter or cancel
14128 BR-15 All notes have been recorded Ignore 601
Some notes haven't been recorded, please
14129 BR-15 Warning code, please deposited the notes 602
confirm to enter
14130 BR-15 No note is received Ignore 610
The number of notes calculated by the
14131 BR-15 recycling drum is more than the actual one Ignore None
after sorting and counting
The number of notes calculated by the
14132 BR-15 recycling drum is less than the actual one Ignore None
after sorting and counting
14133 BR-15 Recycling drum 1 hasn't been configured Re-configuration 570
14134 BR-15 Recycling drum 2 hasn't been configured Re-configuration 571
14135 BR-15 Recycling drum 3 hasn't been configured Re-configuration 572
14136 BR-15 Recycling drum 4 hasn't been configured Re-configuration 573
14139 BR-15 ID card non-existence Check the equipment 720
14140 BR-15 ID card anti-collision failure Check the equipment 721
14141 BR-15 ID card fail to select card Check the equipment 722
The number of notes calculated by the
14142 BR-15 recycling drum is more than the actual one Ignore None
after settling and account
The number of notes calculated by the
14143 BR-15 recycling drum is less than the actual one Ignore None
after sorting
14149 BR-15 Notes are rejected Ignore None
14150 BR-15 Unknown error Contact the supplier None
14151 BR-15 Parameter error Contact the supplier 901
14152 BR-15 Diverter Parameter error Check the equipment 902
14153 BR-15 Motor parameter error Check the equipment 903
14154 BR-15 Recycling drum 1 parameter error Contact the supplier 911
14155 BR-15 Recycling drum 2 parameter error Contact the supplier 912
14156 BR-15 Recycling drum 3 parameter error Contact the supplier 913
14157 BR-15 Recycling drum 4 parameter error Contact the supplier 914
14160 BR-15 Mode parameter error Contact the supplier 921
14161 BR-15 Recycling drum attribute parameter error Contact the supplier 922
14162 BR-15 Recycling drums are not empty Clear the RC 923
14165 BR-15 The number of notes loaded exceeds limit Check the parameter 620
14166 BR-15 Loadbox is not lock Lock the cassette lock 552
14167 BR-15 The number of rejected notes exceeds the Check notes quality 630
14170 BR-15 limit
Recycling drum 1 change is shortage Check the parameter 510
14171 BR-15 Recycling drum 2 change is shortage Check the parameter 511
14172 BR-15 Recycling drum 3 change is shortage Check the parameter 512
14173 BR-15 Recycling drum 4 change is shortage Check the parameter 513
14176 BR-15 Fail to read/write the Acceptance box ID Check the equipment 711
14177 BR-15 Fail to read/write the loadbox ID Check the equipment 712
14180 BR-15 Equipment status error initialize the CRM 1001
14181 BR-15 The machine is being powered on initialize the CRM 1002
14182 BR-15 Fail to clear the jammed note after Check and initialize the CRM 1010
initializing

55/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Fail to clear the jammed note after
14183 BR-15 initialize the CRM 1011
initializing, notes remains in the transport
14185 BR-15 Notes remains in entry slot Check and initialize the CRM 1015
14186 BR-15 Entry slot fail to feed notes Check and initialize the CRM 1016
14187 BR-15 Exit notes from entry slot timeout Check and initialize the CRM 1017
14188 BR-15 Note is jammed when exiting from entry Check and initialize the CRM 1018
14190 BR-15 slot remains in Escrow when exiting
Notes Check and initialize the CRM 1020
14191 BR-15 Escrow is not at zero position Check and initialize the CRM 1021
14192 BR-15 Escrow fail to define the zero position Check and initialize the CRM 4101
14195 BR-15 Recycling drum 1 calculation error Set the note amount 1050
14196 BR-15 Recycling drum 2 calculation error Set the note amount 1051
14197 BR-15 Recycling drum 3 calculation error Set the note amount 1052
14198 BR-15 Recycling drum 4 calculation error Set the note amount 1053
NV acquire white/black parameters failed,
14201 BR-15 Check the equipment 940
please correct
14202 BR-15 NV response timeout Check the equipment 1101
14203 BR-15 NV status error Check the equipment 1102
14204 BR-15 NV in unknown status Check the equipment 1103
14205 BR-15 NV FPGA parameter is lost Check the equipment 1104
14206 BR-15 Fail to read note configuration of the NV Check the equipment 1105
14209 BR-15 Note length exceeds the limit Check the note 2001
14210 BR-15 Note jam at NV Check and initialize the CRM 3001
14211 BR-15 Note jam at buffer area Check and initialize the CRM 3002
14212 BR-15 Note jam at exit slot Check and initialize the CRM 3003
14213 BR-15 Note jam at cash recycling slot Check and initialize the CRM 3004
14214 BR-15 Note jam at entry slot of the recycling Check and initialize the CRM 3005
14215 BR-15 drum 1 at entry slot of the recycling
Note jam Check and initialize the CRM 3006
14216 BR-15 drum 2 at entry slot of the recycling
Note jam Check and initialize the CRM 3007
14217 BR-15 drum jam
Note 3 at entry slot of the recycling Check and initialize the CRM 3008
14220 BR-15 drum jam
Note 4 at entry slot of the acceptance Check and initialize the CRM 3009
14221 BR-15 box jam at exit slot of the load box
Note Check and initialize the CRM 3010
14230 BR-15 Unknown note jam Check and initialize the CRM 3100
14231 BR-15 Note jam between NV and buffer area Check and initialize the CRM 3101
Note jam between exit slot of the loadbox
14232 BR-15 Check and initialize the CRM 3102
and buffer area
Note jam between entry slot of recycling
14233 BR-15 Check and initialize the CRM 3103
area and buffer area
14234 BR-15 Note jam between NV and buffer area Check and initialize the CRM 3104
14235 BR-15 Note jam between buffer area and exit slot Check and initialize the CRM 3105
Note jam between buffer area and entry
14236 BR-15 Check and initialize the CRM 3106
slot of the loadbox
Note jam between buffer area and entry
14237 BR-15 Check and initialize the CRM 3107
slot of the recycling area
Note jam between entry slot of recycling
14238 BR-15 Check and initialize the CRM 3108
area and recycling drum 1
Note jam between entry slot of recycling
14239 BR-15 Check and initialize the CRM 3109
area and recycling drum 2
Note jam between entry slot of recycling
14240 BR-15 Check and initialize the CRM 3110
area and recycling drum 3
Note jam between entry slot of recycling
14241 BR-15 Check and initialize the CRM 3111
area and recycling drum 4
Note jam between entry slot of recycling
14244 BR-15 Check and initialize the CRM 3112
area and recycling drum 1
Note jam between entry slot of recycling
14245 BR-15 Check and initialize the CRM 3113
area and recycling drum 2
Note jam between entry slot of recycling
14246 BR-15 Check and initialize the CRM 3114
area and recycling drum 3

56/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Note jam between entry slot of recycling
14247 BR-15 Check and initialize the CRM 3115
area and recycling drum 4
14250 BR-15 Note is jammed when exiting the escrow Check and initialize the CRM 3121
14251 BR-15 Note is jammed when it fed from the load Check and initialize the CRM 3122
box
Note is jammed when it fed from the
14252 BR-15 Check and initialize the CRM 3123
recycling drum 1
Note is jammed when it fed from the
14253 BR-15 Check and initialize the CRM 3124
recycling drum 2
Note is jammed when it fed from the
14254 BR-15 Check and initialize the CRM 3125
recycling drum 3
Note is jammed when it fed from the
14255 BR-15 Check and initialize the CRM 3126
recycling drum 4
14257 BR-15 Note jam at NV Check and initialize the CRM None
14260 BR-15 Sensor SF1 in abnormal status Check the CRM 3021
14261 BR-15 Sensor SF2 in abnormal status Check the CRM 3022
14262 BR-15 Sensor SF3 in abnormal status Check the CRM 3023
14263 BR-15 Sensor SF4 in abnormal status Check the CRM 3024
14264 BR-15 Sensor SF5 in abnormal status Check the CRM 3025
14265 BR-15 Sensor SF6 in abnormal status Check the CRM 3026
14266 BR-15 Sensor SF7 in abnormal status Check the CRM 3027
14267 BR-15 Sensor SF8 in abnormal status Check the CRM 3028
14268 BR-15 Sensor SF9 in abnormal status Check the CRM 3029
14269 BR-15 Sensor SF10 in abnormal status Check the CRM 3030
14270 BR-15 Sensor SF11 in abnormal status Check the CRM 3031
14271 BR-15 Sensor SF12 in abnormal status Check the CRM 3032
14272 BR-15 Sensor SF13 in abnormal status Check the CRM 3033
14273 BR-15 Sensor SF14 in abnormal status Check the CRM 3034
14274 BR-15 Sensor SF15 in abnormal status Check the CRM 3035
14275 BR-15 Sensor SF16 in abnormal status Check the CRM 3036
14276 BR-15 Sensor SF17 in abnormal status Check the CRM 3037
14277 BR-15 Sensor SF18 in abnormal status Check the CRM 3038
14278 BR-15 Sensor SF19 in abnormal status Check the CRM 3039
14279 BR-15 Sensor SF20 in abnormal status Check the CRM 3040
14280 BR-15 Sensor SF21 in abnormal status Check the CRM 3041
14281 BR-15 Sensor SF22 in abnormal status Check the CRM 3042
14282 BR-15 Sensor SF23 in abnormal status Check the CRM 3043
14283 BR-15 Sensor SF24 in abnormal status Check the CRM 3044
Unknown note is moved from the
14290 BR-15 Check and initialize the CRM 3140
unknown position
14291 BR-15 Unknown note is moved from NV Check and initialize the CRM 3141
14292 BR-15 Unknown note is moved from the buffer Check and initialize the CRM 3142
14293 BR-15 area
Unknown note is moved from exit slot Check and initialize the CRM 3143
Unknown note is moved from entry slot of
14294 BR-15 Check and initialize the CRM 3144
cash recycling mode
Unknown note is moved from entry slot of
14295 BR-15 Check and initialize the CRM 3145
the recycling drum 1
Unknown note is moved from entry slot of
14296 BR-15 Check and initialize the CRM 3146
the recycling drum 2
Unknown note is moved from entry slot of
14297 BR-15 Check and initialize the CRM 3147
the recycling drum 3
Unknown note is moved from entry slot of
14298 BR-15 Check and initialize the CRM 3148
the recycling drum 4
Unknown note is moved from entry slot
14301 BR-15 Check and initialize the CRM 3149
the acceptance box
Unknown note is moved from entry slot
14302 BR-15 Check and initialize the CRM 3150
the loadbox

57/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Unknown note is transported into
14305 BR-15 Check and initialize the CRM 3160
unknown position
14306 BR-15 Unknown note is transported into NV Check and initialize the CRM 3161
14307 BR-15 Unknown note is transported into buffer Check and initialize the CRM 3162
14308 BR-15 area
Unknown note is transported into exit slot Check and initialize the CRM 3163
Unknown note is transported into entry
14309 BR-15 Check and initialize the CRM 3164
slot of recycling area
Unknown note is transported into entry
14310 BR-15 Check and initialize the CRM 3165
slot of the recycling drum 1
Unknown note is transported into entry
14311 BR-15 Check and initialize the CRM 3166
slot of the recycling drum 2
Unknown note is transported into entry
14312 BR-15 Check and initialize the CRM 3167
slot of the recycling drum 3
Unknown note is transported into entry
14313 BR-15 Check and initialize the CRM 3168
slot of the recycling drum 4
Unknown note is transported into entry
14316 BR-15 Check and initialize the CRM 3169
slot of the acceptance box
Unknown note is transported into entry
14317 BR-15 Check and initialize the CRM 3170
slot of the loadbox
Unknown note is transported into the
14320 BR-15 Check and initialize the CRM 3181
recycling drum 1
Unknown note is transported into the
14321 BR-15 Check and initialize the CRM 3182
recycling drum 2
Unknown note is transported into the
14322 BR-15 Check and initialize the CRM 3183
recycling drum 3
Unknown note is transported into the
14323 BR-15 Check and initialize the CRM 3184
recycling drum 4
14330 BR-15 Fail to open exit slot Check and initialize the CRM 3201
14331 BR-15 Reserved Check and initialize the CRM 3202
14332 BR-15 Fail to open entry slot Check and initialize the CRM 3203
14333 BR-15 Fail to open commutator of escrow Check and initialize the CRM 3204
14334 BR-15 Fail to open commutator of escrow Check and initialize the CRM 3205
transport
Fail to open commutator of validation
14335 BR-15 Check and initialize the CRM 3206
transport
14336 BR-15 Fail to open commutator of recycling Check and initialize the CRM 3207
transport
Fail to open commutator of recycling
14337 BR-15 Check and initialize the CRM 3208
drum 1 entry slot
Fail to open commutator of recycling
14338 BR-15 Check and initialize the CRM 3209
drum 2 entry slot
Fail to open commutator of recycling
14339 BR-15 Check and initialize the CRM 3210
drum 3 entry slot
Fail to open commutator of recycling
14340 BR-15 Check and initialize the CRM 3211
drum 4 entry slot
14341 BR-15 Fail to open commutator of loading Check and initialize the CRM 3212
14342 BR-15 transport
Reserved Check and initialize the CRM 3213
14345 BR-15 Fail to close exit slot Check and initialize the CRM 3221
14346 BR-15 Reserved Check and initialize the CRM 3222
14347 BR-15 Fail to close entry slot Check and initialize the CRM 3223
14348 BR-15 Fail to close commutator of escrow Check and initialize the CRM 3224
14349 BR-15 Fail to close commutator of escrow Check and initialize the CRM 3225
transport
Fail to close commutator of validation
14350 BR-15 Check and initialize the CRM 3226
transport
14351 BR-15 Fail to close commutator of recycling Check and initialize the CRM 3227
transport
Fail to close commutator of recycling
14352 BR-15 Check and initialize the CRM 3228
drum 1 entry slot
Fail to close commutator of recycling
14353 BR-15 Check and initialize the CRM 3229
drum 2 entry slot

58/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Fail to close commutator of recycling
14354 BR-15 Check and initialize the CRM 3230
drum 3 entry slot
Fail to close commutator of recycling
14355 BR-15 Check and initialize the CRM 3231
drum 4 entry slot
14356 BR-15 Fail to close commutator of loading Check and initialize the CRM 3232
14357 BR-15 transport
Reserved Check and initialize the CRM 3233
14360 BR-15 Main motor is jammed Check and initialize the CRM 3250
14361 BR-15 Note is jammed during processing Check and initialize the CRM 3260
14362 BR-15 Fail to erase data from FLASH Check the equipment 3410
14363 BR-15 Fail to write data to FLASH Check the equipment 3411
14364 BR-15 Fail to read data of FLASH Check the equipment 3412
14365 BR-15 Fail to write FRAM parameters Check the equipment 3401
14366 BR-15 Fail to read FRAM parameters Check the equipment 3402
14367 BR-15 Fail to check FRAM parameters Check the equipment 3403
14370 BR-15 Acceptance box is full Clear notes 4015
14371 BR-15 Acceptance box is not lock Check the AC 4020
14372 BR-15 Pressure plate is not reset Check the equipment 4021
14373 BR-15 Pressure plate pushing out timeout Check the equipment 4022
14374 BR-15 Pressure plate calling back timeout Check the equipment 4023
14375 BR-15 Note pressing failure (Notes are remained) Check the equipment 4024
Fail to reset the recycling drum 1, black
14380 BR-15 Check the equipment 4121
mark is not checked
Fail to reset the recycling drum 2, black
14381 BR-15 Check the equipment 4122
mark is not checked
Fail to reset the recycling drum 3, black
14382 BR-15 Check the equipment 4123
mark is not checked
Fail to reset the recycling drum 4, black
14383 BR-15 Check the equipment 4124
mark is not checked
14390 BR-15 Command parameter error Check the parameter None
14394 BR-15 Undefined command Check the parameter None
14395 BR-15 DLL Loading failure Check the parameter None
14396 BR-15 Data sending failure Check if the communication port is normal None
14397 BR-15 Data receiving failure Check if the communication port is normal None
14398 BR-15 Configuration file error Check if the configuration file port is normal None
14399 BR-15 Communication timeout Check if the communication port is normal None
Communication or hardware fault, please check
15000 CRM9250 Other warning errors None
the communication cables and device
15001 CRM9250 Shutter close/open sensor is abnormal Check if the shutter is abnormal 601
15002 CRM9250 Shutter open timeout Check if the shutter is abnormal 602
15003 CRM9250 Shutter close timeout Check if the shutter is abnormal 603
15004 CRM9250 Shutter is jammed by notes Check if the shutter is abnormal 605
There is foreign object in shutter while
15005 CRM9250 Check if the shutter is abnormal 606
closing it
Notes are returned to exit slot while
15006 CRM9250 Ignore 610
executing "Cash Count" command
15007 CRM9250 Notes remains in note slot Ignore 611
15008 CRM9250 Notes remains in entry slot Ignore 612
15009 CRM9250 Notes remains in exit slot Ignore 613
15010 CRM9250 No note in note slot Ignore 614
15011 CRM9250 No note in entry slot Ignore 615
15012 CRM9250 No note in exit slot Ignore 616
15013 CRM9250 Note is not in position Insert the notes correctly 061A
15014 CRM9250 Torn or skewed note is detected at entry Please input qualified notes 621
15015 CRM9250 slot with holes is detected at entry slot
Note Please input qualified notes 622
15016 CRM9250 Extra-wide note is detected at entry slot Please input qualified notes 623
15017 CRM9250 Extra-narrow note is detected at entry slot Please input qualified notes 624

59/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Fail to feed note, the next note doesn't
15018 CRM9250 Check if the NF (Note Feeder) is abnormal 631
enter lower feed transport in specified
time.
No note entered into transport from entry
15019 CRM9250 Check if the NF (Note Feeder) is abnormal 632
slot in specified time
15020 CRM9250 Escrow tape is exhausted Too many notes are rejected or escrow fault 701
Notes in escrow exceed the set value while
15021 CRM9250 Input too many notes, reduce some 702
executing "Cash count" command
RC1 cassette is empty (after executing
15022 CRM9250 Ignore 801
command)
RC2 cassette is empty (after executing
15023 CRM9250 Ignore 802
command)
RC3 cassette is empty (after executing
15024 CRM9250 Ignore 803
command)
RC4 cassette is empty (after executing
15025 CRM9250 Ignore 804
command)
RC5 cassette is empty (after executing
15026 CRM9250 Ignore 805
command)
15027 CRM9250 RC1 is near full Ignore 81108310841
15028 CRM9250 RC2 is near full Ignore 81208320842
15029 CRM9250 RC3 is near full Ignore 81308330843
15030 CRM9250 RC4 is near full Ignore 81408340844
15031 CRM9250 RC5 is near full Ignore 81508350845
15032 CRM9250 Extended AC cassette is near full Ignore 081A,081B,081C
15033 CRM9250 A area in AC is near full Ignore 081D,0830,0840
15034 CRM9250 B area in AC is near full Ignore 081E
15035 CRM9250 C area in AC is near full Ignore 081F
15036 CRM9250 RC1 is full Ignore 8210851
15037 CRM9250 RC2 is full Ignore 8220852
15038 CRM9250 RC3 is full Ignore 8230853
15039 CRM9250 RC4 is full Ignore 8240854
15040 CRM9250 RC5 is full Ignore 8250855
15041 CRM9250 Extended AC is full Clear the machine None
15042 CRM9250 A area in AC is full Clear the machine 850
15043 CRM9250 B area in AC is full Clear the machine None
15044 CRM9250 C area in AC is full Clear the machine None
Number of notes entered entry slot
15045 CRM9250 Input too many notes, reduce some 901
exceeds maximum
Number of notes which are rejected Rejected notes is too many, please input
15046 CRM9250 911
successively exceeds preset number qualified notes
Total number of notes rejected exceeds Rejected notes is too many, please input
15047 CRM9250 912
preset number qualified notes
Number of notes at exit slot exceeds
15048 CRM9250 Too many notes, reduce some 941
maximum when dispensing
15049 CRM9250 Get no information about note when Do nothing None
validating Retract the notes, software or hardware
15050 CRM9250 Escrow have notes after withdrawal 741
problem, contact supplier
The escrow tape is reset, but no notes from
15051 CRM9250 Do nothing 714
escrow
Firmware version is the same as the
15052 CRM9250 Ignore None
downloading one
Note will be retracted continuously if it remains
15053 CRM9250 Too much notes are retracted to NF slot 902
in NF slot
Communication failure, check the cable and
15071 CRM9250 Fail to operate serial port
serial configuration
15072 CRM9250 Fail to allocate memory Software problem, contact supplier
Communication failure, check the cable and
15073 CRM9250 Fail to send data
serial configuration

60/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Waiting ACK timeout or fail to receive Communication failure, check the cable and
15074 CRM9250
ACK serial configuration
Communication failure, check the cable and
15075 CRM9250 Fail to send ENQ
serial configuration
15076 CRM9250 Package ID of received data error
15077 CRM9250 CRC of received data error Software or hardware problem, contact supplier
15078 CRM9250 Received data error or receiving data
15079 CRM9250 timeout
Device is busy Device is running, try later
15080 CRM9250 Parameter error Software problem, contact supplier
15081 CRM9250 Unsupported function The function is not supported, contact supplier None
15082 CRM9250 Device status error Hardware problem, contact supplier None
15083 CRM9250 Operating configuration file error Software or configuration error, contact supplier None
Number of notes dispensed actually ≠
15084 CRM9250 Hardware problem, contact supplier None
required number
15085 CRM9250 Clause 36 is unsupported Contact the supplier None
15086 CRM9250 Clause 36 configuration error Software or configuration error, contact the None
15087 CRM9250 Fail to read hardware log supplier
Try again None
15088 CRM9250 Fail to change denomination information Contact the supplier None
15089 CRM9250 Amount of blacklist serial numbers is Try again None
15090 CRM9250 abnormal
The client disconnect Hardware fault, contact the supplier None
15091 CRM9250 ASC internal error Hardware fault, contact the supplier None
15092 CRM9250 Illegal application program Hardware fault, contact the supplier None
15093 CRM9250 Fail to update the master key Hardware fault, contact the supplier None
15094 CRM9250 Checking failed Hardware fault, contact the supplier None
15095 CRM9250 Calculating MAC error Hardware fault, contact the supplier None
It isn't in test mode when revising the
15096 CRM9250 Hardware fault, contact the supplier 4090
working key
15097 CRM9250 Checking error when operating the key Hardware fault, contact the supplier 40914094
15098 CRM9250 Working key read/write error Hardware fault, contact the supplier 40924093
15099 CRM9250 MAC checking error during transaction Hardware fault, contact the supplier 4.09541E+11
1013,1025,1271,4070~4
075,4201~4226,4230~42
15121 CRM9250 Other error Hardware problem, contact supplier
3F,424F,42BA,42CA,42
DA,E400~E4FF
Other command is received before
15122 CRM9250 Software problem, contact supplier 1001
receiving "initialization setting" command
Other command is received before
15123 CRM9250 Software problem, contact supplier 1002
receiving "initialize" command
Illegal command is received after "prepare
15124 CRM9250 Software problem, contact supplier 1003
deposit" command
Illegal command is received after "prepare
15125 CRM9250 Software problem, contact supplier 1004
dispense" command
Illegal command is received after
15126 CRM9250 Software problem, contact supplier 1005
"dispense" command
Illegal command is received after "prepare
15127 CRM9250 Software problem, contact supplier 1006
present" command
Illegal command is received after "open
15128 CRM9250 Software problem, contact supplier 1007
shutter" command
Illegal command is received after "close
15129 CRM9250 Software problem, contact supplier 1008
shutter" command
Illegal command is received after "retract
15130 CRM9250 Software problem, contact supplier 1009
NF" command
Illegal command is received after "Cash
15131 CRM9250 Software problem, contact supplier 100A
Count" command
Illegal command is received after
15132 CRM9250 Software problem, contact supplier 100B
"deposit" command

61/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Illegal command is received after "cancel
15133 CRM9250 Software problem, contact supplier 100C
deposit" command
Illegal command is received after "prepare
15134 CRM9250 Software problem, contact supplier 100D
next transaction" command
Illegal command is received after "cancel
15135 CRM9250 Software problem, contact supplier 100E
dispense" command
Illegal command is received after "retract
15136 CRM9250 Software problem, contact supplier 100F
NE" command
Illegal command is received after "cancel
15137 CRM9250 Software problem, contact supplier 1010
prepare" command
Illegal command is received after "keep
15138 CRM9250 Software problem, contact supplier 1011
notes" command
Illegal command is received after
15139 CRM9250 Software problem, contact supplier 1012
"initialize" command
15140 CRM9250 Undefined command is received Software problem, contact supplier 1021
CRM expect to receive "read cassette
15141 CRM9250 Software problem, contact supplier 1022
information" command
CRM fail to execute host command while
15142 CRM9250 Exit ODS mode 1025
in ODS mode
"AC setting" for AC error in "initialization
15151 CRM9250 Configuration error, contact supplier 11011102
setting" command
Setting of "hopper type" for AC error in
15152 CRM9250 "initialization setting" command Configuration error, contact supplier 1103
(CRM9250 hopper must be set to exist)
Setting of "cassette type" for AC error in
15153 CRM9250 Configuration error, contact supplier 11041105
"initialization setting" command
Setting of "denomination" for AC error in
15154 CRM9250 Configuration error, contact supplier 1107
"initialization setting" command
"RC setting" for RC error in "initialization
15155 CRM9250 Configuration error, contact supplier 111x
setting" command (undefined parameters)
Setting of "cassette type" for RC error in
15156 CRM9250 "initialization setting" command Configuration error, contact supplier 112x,113x
(undefined parameters)
"hopper type" and "cassette type" for RC
15157 CRM9250 Configuration error, contact supplier 117x
don't match in "initialization setting"
command
Setting of "denomination" for RC error in
15158 CRM9250 Configuration error, contact supplier 118x
"initialization setting" command
"RC setting" and "RC type" for RC don't
15159 CRM9250 Configuration error, contact supplier 119x
match in "initialization setting" command
Cassette memory setting error in
15160 CRM9250 "initialization setting" command (cassette Configuration error, contact supplier 11A1
has no memory, but is set to use memory)
Setting of "retract area" error for "retract"
15161 CRM9250 Configuration error, contact supplier 11A9
command
15162 CRM9250 Setting of operation mode for NV error Hardware problem, contact supplier 11Cx
15163 CRM9250 Action parameter error Hardware or software problem, contact supplier 11Dx
Setting for withdrawal limited amount
15164 CRM9250 Software problem, contact supplier 11E1
exceeds maximum
Withdrawal cassette is not available or
15165 CRM9250 Check cassette or contact supplier 11E2
unable to dispense
Setting of "dispense mode" error in
15166 CRM9250 Software problem, contact supplier 11E3
"dispense" command
Setting of hopper number error before
15167 CRM9250 executing "dispense" command (the Software problem, contact supplier 11E5
number is not continuous)
Setting for deposit limited amount exceeds
15168 CRM9250 Software problem, contact supplier 11E6
maximum
15169 CRM9250 RC1 doesn't exist, or it's cable is not in Check cassette or contact supplier 8011,11F1
position

62/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
15170 CRM9250 RC2 doesn't exist, or it's cable is not in Check cassette or contact supplier 8012,11F2
15171 CRM9250 position
RC3 doesn't exist, or it's cable is not in Check cassette or contact supplier 8013,11F3
15172 CRM9250 position
RC4 doesn't exist, or it's cable is not in Check cassette or contact supplier 8014,11F4
15173 CRM9250 position
RC5 doesn't exist, or it's cable is not in Check cassette or contact supplier 8015,11F5
position
Memory is null while reading AC, please Cassette hasn't been set or hardware problem,
15174 CRM9250 1200
reset contact supplier
Memory is null while reading RC1, please Cassette hasn't been set or hardware problem,
15175 CRM9250 1201
reset contact supplier
Memory is null while reading RC2, please Cassette hasn't been set or hardware problem,
15176 CRM9250 1202
reset contact supplier
Memory is null while reading RC3, please Cassette hasn't been set or hardware problem,
15177 CRM9250 1203
reset contact supplier
Memory is null while reading RC4, please Cassette hasn't been set or hardware problem,
15178 CRM9250 1204
reset contact supplier
Memory is null while reading RC5, please Cassette hasn't been set or hardware problem,
15179 CRM9250 1205
reset contact supplier
15180 CRM9250 RC1 specified to dispense is empty Software problem, contact supplier 1211
15181 CRM9250 RC2 specified to dispense is empty Software problem, contact supplier 1212
15182 CRM9250 RC3 specified to dispense is empty Software problem, contact supplier 1213
15183 CRM9250 RC4 specified to dispense is empty Software problem, contact supplier 1214
15184 CRM9250 RC5 specified to dispense is empty Software problem, contact supplier 1215
15185 CRM9250 Write illegal parameters to AC , please Software problem, contact supplier 1220
15186 CRM9250 reset illegal parameters to RC1, please
Write Software problem, contact supplier 1221
15187 CRM9250 reset illegal parameters to RC2, please
Write Software problem, contact supplier 1222
15188 CRM9250 reset illegal parameters to RC3, please
Write Software problem, contact supplier 1223
15189 CRM9250 reset illegal parameters to RC4, please
Write Software problem, contact supplier 1224
15190 CRM9250 reset
Write illegal parameters to RC5, please Software problem, contact supplier 1225
reset
Illegal CRM parameters, please reset
15191 CRM9250 Software problem, contact supplier 1241~124A
(service command)
15192 CRM9250 RC1 specified to dispense is abnormal Check the cassette 12511261
15193 CRM9250 RC2 specified to dispense is abnormal Check the cassette 12521262
15194 CRM9250 RC3 specified to dispense is abnormal Check the cassette 12531263
15195 CRM9250 RC4 specified to dispense is abnormal Check the cassette 12541264
15196 CRM9250 RC5 specified to dispense is abnormal Check the cassette 12551265
In compel deposit, the parameters for
15197 CRM9250 Software problem, contact supplier 11E7
selecting AC/RC error
15198 CRM9250 Total length of parameters error Software problem, contact supplier 1290
Setting of cassette priority error while
15199 CRM9250 Software problem, contact supplier 1291
depositing
15200 CRM9250 Length of CRM sequence number exceeds Software fault, contact the supplier 1292
15201 CRM9250 limitto set identification parameter
Fail Hardware fault, contact the supplier 404D,404E,404F
15202 CRM9250 Fail to set sorting parameter level Hardware fault, contact the supplier 405C,405D,405E
15203 CRM9250 DC parameters setting error Re-configurate the DMC cassette
15204 CRM9250 Fail to feed notes Software fault, contact the supplier F001,F002,F003
15211 CRM9250 NV is not closed before executing Close the NV and then transact 2001
command
Front door is not closed before executing
15212 CRM9250 Close front door and then transact 2011
command
Back door is not closed before executing
15213 CRM9250 Close back door and then transact 2021
command
Upper unit is being dragged out before
15214 CRM9250 Push it in position and then transact 2031
executing command
Lower unit is not in position before
15215 CRM9250 Push it in position and then transact 2041
executing command
Transport in Lower unit is not closed
15216 CRM9250 Close the transport and then transact 2051
before executing command
NF and NE doesn't joint together before
15217 CRM9250 Joint NF and NE and then transact 2061
executing command

63/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
15218 CRM9250 Shutter is not closed before executing Close shutter and then transact 2071
15219 CRM9250 command
NV is open while executing command Close NV and then transact 2101
15220 CRM9250 Front door is open while executing Close front door and then transact 2111
15221 CRM9250 command
Back door is open while executing Close back door and then transact 2121
command
Upper unit is being dragged out while
15222 CRM9250 Push it in position and then transact 2131
executing command
Lower unit is not in position before
15223 CRM9250 Push it in position and then transact 2141
executing command
Transport in lower unit is open before
15224 CRM9250 Close the transport and then transact 2151
executing command
NF and NE doesn't joint together before
15225 CRM9250 Joint NF and NE, and then transact 2161
executing command
15226 CRM9250 Shutter is open before executing command Close shutter and then transact 2171
15227 CRM9250 Upper unit is pulled out Push back the upper unit 80E6
15228 CRM9250 Lower unit is pulled out Push back the lower unit 80E7
15241 CRM9250 NV hardware error Hardware problem, contact supplier 3000~30FF
15242 CRM9250 NV communication error Hardware problem, contact supplier 3100~31FF
15243 CRM9250 NV command or parameter error Hardware problem, contact supplier 3200~32FF
15244 CRM9250 NV error Hardware problem, contact supplier 3300~33FF
Poor quality note or hardware problem, contact
15245 CRM9250 Note thickness is abnormal 3401~3403
supplier
15246 CRM9250 NV internal sensor error Hardware problem, contact supplier 3500~35FF
15247 CRM9250 NV reject notes abnormally Hardware problem, contact supplier 3333
Hardware error, fail to operate Flash ROM
15251 CRM9250 Hardware problem, contact supplier 4001~4003
on the control board of lower unit
Hardware error, fail to operate EEPROM
15252 CRM9250 Hardware problem, contact supplier 4004~4006,4051~405B
on the control board of lower unit
15253 CRM9250 CRM internal operation error Hardware problem, contact supplier 4007~4008
CRM hardware error, fail to operate AC
15254 CRM9250 Hardware problem, contact supplier 4.0204E+11
memory
CRM hardware error, fail to operate RC1
15255 CRM9250 Hardware problem, contact supplier 4.0214E+11
memory
CRM hardware error, fail to operate RC2
15256 CRM9250 Hardware problem, contact supplier 4.0224E+11
memory
CRM hardware error, fail to operate RC3
15257 CRM9250 Hardware problem, contact supplier 4.0234E+11
memory
CRM Hardware error, fail to operate RC4
15258 CRM9250 Hardware problem, contact supplier 4.0244E+11
memory
CRM hardware error, fail to operate RC5
15259 CRM9250 Hardware problem, contact supplier 4.0254E+11
memory
15260 CRM9250 CRM hardware error, 36V power is Hardware problem, contact supplier 4041
abnormal
CRM firmware error, the edition of
15261 CRM9250 firmware for the control board of upper Hardware problem, contact supplier 4101
unit and lower unit don't match
15262 CRM9250 Internal logical error Hardware problem, contact supplier 4102~4105
4240,4250,4260,4270,42
15263 CRM9250 Communication with AC error Check the cassette 80,4290,42A0,42B0,42C
0,42D0
4241,4251,4261,4271,42
15264 CRM9250 Communication with RC1 error Check the cassette 81,4291,42A1,42B1,42C
1,42D1
4242,4252,4262,4272,42
15265 CRM9250 Communication with RC2 error Check the cassette 82,4292,42A2,42B2,42C
2,42D2
4243,4253,4263,4273,42
15266 CRM9250 Communication with RC3 error Check the cassette 83,4293,42A3,42B3,42C
3,42D3

64/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
4244,4254,4264,4274,42
15267 CRM9250 Communication with RC4 error Check the cassette 84,4294,42A4,42B4,42C
4,42D4
4245,4255,4265,4275,42
15268 CRM9250 Communication with RC5 error Check the cassette 85,4295,42A5,42B5,42C
5,42D5
15269 CRM9250 Read sequence number of the CRM failed Re-send the command 407A
15270 CRM9250 Write sequence number of the CRM failed Re-send the command 407B
5001~500F,5010~501A,
5021~502E,5031~5036,
15281 CRM9250 Sensor is dirty or damaged Check the sensor or contact supplier 5041~5046,5051~5055,5
061~5065,5071~5075,50
81~5085,5091~5095540
0~5406
5301~530F,5310~531A,
5321~532E,5331~5336,
15282 CRM9250 Sensor fault Check the sensor or contact supplier 5341~5346,5351~5355,5
361~5365,5371~5375,53
81~5385,5391~5395
5101~5104,5111~5114,5
15283 CRM9250 Diverter fault (before executing command) Hardware problem, contact supplier
121~5125,5131~5135
Motor fault, motor runs but it hasn't been
15284 CRM9250 Hardware problem, contact supplier 5201~520D
detected
15285 CRM9250 Diverter fault (while executing command) Hardware problem, contact supplier 5141~5145,5151~5155
15288 CRM9250 Fail to close shutter normally Check if the shutter is normal 6006
15289 CRM9250 Fail to close shutter safely Check if the shutter is normal 6007
15290 CRM9250 Fail to close shutter by force Check if the shutter is normal 6008
15291 CRM9250 Shutter status detection sensor is abnormal Check the sensor or contact supplier 6001
15292 CRM9250 Shutter open timeout Check the shutter 6002
15293 CRM9250 Shutter close timeout Check the shutter 6003
15294 CRM9250 Fail to close shutter Check the shutter 6004
15295 CRM9250 Shutter is jammed by notes Check the shutter 6005
6111,6112,6121,6123,61
15296 CRM9250 Pressure plate fault Hardware problem, contact supplier
26,6127,6128,6129,612
15297 CRM9250 Top plate fault Hardware problem, contact supplier A
6113,6122,6124,612B,61
15298 CRM9250 Notes in note slot (before executing Retract the notes and then transact 2C
6201
15299 CRM9250 command)
Notes in entry slot (before executing Retract the notes and then transact 6202
15300 CRM9250 command)
Notes in exit slot (before executing Retract the notes and then transact 6203
command)
No note in note slot (before executing
15301 CRM9250 Reset CRM 6204
command)
No note in entry slot (before executing
15302 CRM9250 Reset CRM 6205
command)
15303 CRM9250 No note in exit slot (before executing Reset CRM 6206
15304 CRM9250 command)
Notes in note slot (after executing Reset CRM, retract the notes 6211
15305 CRM9250 command)
Notes in entry slot (after executing Reset CRM, retract the notes 6212
15306 CRM9250 command)
Notes in exit slot (after executing Reset CRM, retract the notes 6213
15307 CRM9250 command)
No note in note slot (after executing Reset CRM 6214
command)
No note in entry slot (after executing
15308 CRM9250 Reset CRM 6215
command)
15309 CRM9250 No note in exit slot (after executing Reset CRM 6216
15310 CRM9250 command)
Note in entry slot is abnormal Place the note well, reset CRM 6.30163E+15
15311 CRM9250 Note in entry slot is abnormal Place the note well, reset CRM 6.30563E+15
Note jammed in exit slot (after executing
15312 CRM9250 Clear the jammed notes in exit slot 6309
command)
Fail to feed notes in entry slot, the next
Check if the note feeder is worn-out or the note
15313 CRM9250 note isn't fed to lower feed transport in 6313
is abnormal
specified time

65/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Fail to present notes in exit slot, the next
Check if the note feeder is worn-out or the note
15314 CRM9250 note isn't fed to upper feed transport in 6314
is abnormal
specified time
15315 CRM9250 Upper feed wing wheel fail to reposit Check hardware or contact supplier 6315
No note enters transport from entry slot in Check if the note feeder is worn-out or the note
15316 CRM9250 6316
specified time is abnormal
No note enters transport from exit slot in Check if the note feeder is worn-out or the note
15317 CRM9250 6317
specified time is abnormal
15318 CRM9250 Note stacker fault (before executing Check hardware or contact supplier 61176119
15319 CRM9250 command)
Prepare dispensing fault Check hardware or contact supplier 6125,E605
Escrow tape is full, tap is exhausted
15321 CRM9250 Check hardware or contact supplier 7002
(before executing command)
Notes in escrow tape (before executing
15322 CRM9250 Reset CRM, retract the notes 7003
command)
Notes in escrow tape (after executing
15323 CRM9250 Reset CRM, retract the notes 7004
command)
Number of notes enters and leaves escrow
15324 CRM9250 Reset CRM 70117012
don't match
No note is delivered from escrow in
15325 CRM9250 Check hardware or contact supplier 7013
specified time
Escrow tape is reposited but no note is
15326 CRM9250 Check hardware or contact supplier 7014
delivered from escrow
15327 CRM9250 Escrow tape fail to reposited Check hardware or contact supplier 7.0217E+11
15328 CRM9250 Status of escrow tape is abnormal Check hardware or contact supplier 7.0317E+11
Notes in the end of tape (before executing
15329 CRM9250 Reset CRM, retract the notes 7041
command)
Notes in the end of tape (after executing
15330 CRM9250 Reset CRM, retract the notes 7042
command)
Escrow tape is full, tap is exhausted (while
15331 CRM9250 Reset CRM 7043
executing command)
15340 CRM9250 AC don't exit or cables don't connect well Check the cassette 8010
15341 CRM9250 All cassettes are full Clear the machine 800x
Extended AC don't exit or cables don't
15342 CRM9250 Check the cassette 801A
connect well
15343 CRM9250 Extended AC is full Clear the machine 801B,8019
15344 CRM9250 All the cables of RC don't connect well Check the cassette 801C
A area in AC is full (before executing
15345 CRM9250 Clear the machine 801D,8020
command)
15346 CRM9250 B area in AC is full (before executing Clear the machine 801E
15347 CRM9250 command)
C area in AC is full (before executing Clear the machine 801F
15348 CRM9250 command)
AC is abnormal (before executing Check the cassette 80308040
command)
Extended AC is abnormal (before
15349 CRM9250 Check the cassette 80318041
executing command)
8050,8060,8070,8080,80
15350 CRM9250 AC fault Check the cassette or contact supplier
90,80A0,80B0,80C0
8021,8051,8061,8071,80
15351 CRM9250 RC1 fault Check the cassette or contact supplier
81,8091,80A1,80B1,80C
1
8022,8052,8062,8072,80
15352 CRM9250 RC2 fault Check the cassette or contact supplier
82,8092,80A2,80B2,80C
2
8023,8053,8063,8073,80
15353 CRM9250 RC3 fault Check the cassette or contact supplier
83,8093,80A3,80B3,80C
3
8024,8054,8064,8074,80
15354 CRM9250 RC4 fault Check the cassette or contact supplier
84,8094,80A4,80B4,80C
4
8025,8055,8065,8075,80
15355 CRM9250 RC5 fault Check the cassette or contact supplier
85,8095,80A5,80B5,80C
RC1 fail to feed note, the next note isn't 5
15356 CRM9250 Check the cassette or contact supplier 80D1,1281
fed out in specified time

66/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
RC2 fail to feed note, the next note isn't
15357 CRM9250 Check the cassette or contact supplier 80D2,1282
fed out in specified time
RC3 fail to feed note, the next note isn't
15358 CRM9250 Check the cassette or contact supplier 80D3,1283
fed out in specified time
RC4 fail to feed note, the next note isn't
15359 CRM9250 Check the cassette or contact supplier 80D4,1284
fed out in specified time
RC5 fail to feed note, the next note isn't
15360 CRM9250 Check the cassette or contact supplier 80D5,1285
fed out in specified time
15361 CRM9250 AC box is dragged out Push the cassette in 80E0
15362 CRM9250 RC1 is dragged out Push the cassette in 80E1
15363 CRM9250 RC2 is dragged out Push the cassette in 80E2
15364 CRM9250 RC3 is dragged out Push the cassette in 80E3
15365 CRM9250 RC4 is dragged out Push the cassette in 80E4
15366 CRM9250 RC5 is dragged out Push the cassette in 80E5
15367 CRM9250 AC is inserted in Check if the cassette is inserted correctly 80F0
15368 CRM9250 RC1 is inserted in Check if the cassette is inserted correctly 80F1
15369 CRM9250 RC2 is inserted in Check if the cassette is inserted correctly 80F2
15370 CRM9250 RC3 is inserted in Check if the cassette is inserted correctly 80F3
15371 CRM9250 RC4 is inserted in Check if the cassette is inserted correctly 80F4
15372 CRM9250 RC5 is inserted in Check if the cassette is inserted correctly 80F5
15373 CRM9250 AC is inserted in and then dragged out Check if the cassette is ok 8100
15374 CRM9250 RC1 is inserted in and then dragged out Check if the cassette is ok 8101
15375 CRM9250 RC2 is inserted in and then dragged out Check if the cassette is ok 8102
15376 CRM9250 RC3 is inserted in and then dragged out Check if the cassette is ok 8103
15377 CRM9250 RC4 is inserted in and then dragged out Check if the cassette is ok 8104
15378 CRM9250 RC5 is inserted in and then dragged out Check if the cassette is ok 8105
15379 CRM9250 RC2 is set to extended AC Software setting error, contact supplier 8112
15380 CRM9250 RC3 is set to extended AC Software setting error, contact supplier 8113
15381 CRM9250 RC4 is set to extended AC Software setting error, contact supplier 8114
15382 CRM9250 RC5 is set to extended AC Software setting error, contact supplier 8115
15383 CRM9250 Sorting cassette is not detected Software fault, contact the supplier 8120
15391 CRM9250 Notes or jammed notes in NF transport Clear jams
15392 CRM9250 Notes or jammed notes in NE transport Clear jams
15393 CRM9250 Notes or jammed notes in LT transport Clear jams 9010,9050,90B0
15394 CRM9250 Notes or jammed notes in CT transport Clear jams
Notes or jammed notes in AC entrance or
15395 CRM9250 Clear jams
interior transport
15396 CRM9250 Notes or jammed notes in RC1 entrance Clear jams
15397 CRM9250 Notes or jammed notes in RC2 entrance Clear jams
15398 CRM9250 Notes or jammed notes in RC3 entrance Clear jams
15399 CRM9250 Notes or jammed notes in RC4 entrance Clear jams
15400 CRM9250 Notes or jammed notes in RC5 entrance Clear jams None
Notes or jammed notes in transport
15401 CRM9250 Clear jams
between NF and NE
Notes or jammed notes in transport
15402 CRM9250 Clear jams 9408
between NF and LT
Notes or jammed notes in transport
15403 CRM9250 Clear jams 94279510
between NF and CT
Notes or jammed notes in transport
15404 CRM9250 Clear jams 9409
between LT and CT
Notes or jammed notes in transport
15405 CRM9250 Clear jams 9.41194E+11
between CT and AC
Notes or jammed notes in transport
15406 CRM9250 Clear jams 9415,941D
between CT and RC1
Notes or jammed notes in transport
15407 CRM9250 Clear jams 9416,941E
between CT and RC2

67/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Notes or jammed notes in transport
15408 CRM9250 Clear jams 9417,941F
between CT and RC3
Notes or jammed notes in transport
15409 CRM9250 Clear jams 94189420
between CT and RC4
15410 CRM9250 Notes is abnormal during transportation initialize CRM
The number of notes don't match during
15411 CRM9250 initialize CRM
transportation
Too many notes are rejected successively Notes are unqualified, please input qualified
15412 CRM9250 9281
during withdrawal ones
15413 CRM9250 Too many rejected notes during Notes are unqualified, please input qualified 9282
withdrawal
Too many notes are rejected successively ones are unqualified, please input qualified
Notes
15414 CRM9250 9285
during "cash count" ones
15415 CRM9250 Too many rejected notes during "cash Notes are unqualified, please input qualified 9286
15416 CRM9250 count"
Too many notes in exit slot while ones notes in NF
Clear 9288
retracting NF 9301~931F,9320~932E,
15417 CRM9250 Notes are abnormal during transportation initialize the mechanism
9330~9332
Denomination of notes loaded in RC1 is Check if the denomination of notes loaded in
15418 CRM9250 9289
not the same as the setting one during RC1 matches with the configuration
withdrawal
Denomination of notes loading in RC2 is Check if the denomination of notes loaded in
15419 CRM9250 928A
not the same as the setting one during RC2 matches with the configuration
withdrawal
Denomination of notes loading in RC3 is Check if the denomination of notes loaded in
15420 CRM9250 928B
not the same as the setting one during RC3 matches with the configuration
withdrawal
Denomination of notes loading in RC4 is Check if the denomination of notes loaded in
15421 CRM9250 928C
not the same as the setting one during RC4 matches with the configuration
withdrawal
Denomination of notes loading in RC5 is Check if the denomination of notes loaded in
15422 CRM9250 928D
not the same as the setting one during RC5 matches with the configuration
15431 CRM9250 withdrawal
Diverter fail to reposit after the command Hardware problem, contact supplier E511~E514,E531~E535
Diverter in AC diverting error (notes enter
15432 CRM9250 Hardware problem, contact supplier E541
B area after the command)
Diverter in AC diverting error (notes enter
15433 CRM9250 Hardware problem, contact supplier E542
C area after the command)
15434 CRM9250 Pressure plate fail to reposit after the Hardware problem, contact supplier E601,E603
15435 CRM9250 command
Top plate fail to reposit after the command Hardware problem, contact supplier E602,E604
While retracting, fail to close shutter and
15436 CRM9250 Check the shutter E611
retract notes successfully
15437 CRM9250 Note stacker fault (after executing Hardware problem, contact supplier E606,E607
15441 CRM9250 command)
A area in AC is full after the command Clear the machine E801,E805
15442 CRM9250 B area in AC is full after the command Clear the machine E802
15443 CRM9250 C area in AC is full after the command Clear the machine E803
15444 CRM9250 extended AC is full after the command Clear the machine E804,E806
15445 CRM9250 AC fail to reposit after the command Check the cassette or contact supplier E810,E820,E830,E840
15446 CRM9250 RC1 fail to reposit after the command Check the cassette or contact supplier E811,E821,E831,E841
15447 CRM9250 RC2 fail to reposit after the command Check the cassette or contact supplier E812,E822,E832,E842
15448 CRM9250 RC3 fail to reposit after the command Check the cassette or contact supplier E813,E823,E833,E843
15449 CRM9250 RC4 fail to reposit after the command Check the cassette or contact supplier E814,E824,E834,E844
15450 CRM9250 RC5 fail to reposit after the command Check the cassette or contact supplier E815,E825,E835,E845
15451 CRM9250 AC is abnormal after the command Check the cassette or contact supplier E850,E860
15452 CRM9250 RC1 is abnormal after the command Check the cassette or contact supplier E851,E861
15453 CRM9250 RC2 is abnormal after the command Check the cassette or contact supplier E852,E862
15454 CRM9250 RC3 is abnormal after the command Check the cassette or contact supplier E853,E863
15455 CRM9250 RC4 is abnormal after the command Check the cassette or contact supplier E854,E864
15456 CRM9250 RC5 is abnormal after the command Check the cassette or contact supplier E855,E865
AC is 'empty', 'near full' or 'full' at the
15457 CRM9250 Check the cassette or contact supplier E85A,E86A
same time after the command
Dispense successfully, CRM is not in Check if CRM is in position or hardware
15461 CRM9250 EA02
position while retracting rejected notes problem, contact supplier

68/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Dispense successfully, NV fault while
15462 CRM9250 Hardware problem, contact supplier EA03
retracting rejected notes
Dispense successfully, internal error while
15463 CRM9250 Hardware problem, contact supplier EA04
retracting rejected notes
Dispense successfully, execute
15464 CRM9250 Hardware problem, contact supplier EA05
components fault while retracting rejected
notes
Dispense successfully, escrow fault while
15465 CRM9250 Hardware problem, contact supplier EA07
retracting rejected notes
Dispense successfully, cassette fault while
15466 CRM9250 Hardware problem, contact supplier EA08
retracting rejected notes
Dispense successfully, transport fault
15467 CRM9250 Hardware problem, contact supplier EA09
while retracting rejected notes
15470 CRM9250 Fail to communicate with NV board Check the communication cables None
15471 CRM9250 Fail to recognize the serial number image Software problem, contact supplier None
15472 CRM9250 Fail to save serial number image Software problem, contact supplier None
15473 CRM9250 Fail to operate data library Software problem, contact supplier None
15474 CRM9250 Retrieval failed Try again None
15475 CRM9250 Fail to allocate memory Software problem, contact supplier None
15476 CRM9250 Fail to delete image file Try again None
15477 CRM9250 Back-up failed Try again None
15478 CRM9250 Fail to load OCR dynamic library Software problem, contact supplier None
15479 CRM9250 Fail to operate SQL file Re-send the command None
15480 CRM9250 Data libraries is backing up Re-send the command None
15500 CRM9250 Undefined command Re-send the command or contact the supplier None
15501 CRM9250 Configuration SRAM failure Re-send the command or contact the supplier None
15502 CRM9250 Data checking error Re-send the command or contact the supplier None
15503 CRM9250 Fail to operate FLASH program Re-send the command or contact the supplier None
15504 CRM9250 Fail to operate FLASH data Re-send the command or contact the supplier None
15505 CRM9250 Communication timeout Re-send the command or contact the supplier None
15506 CRM9250 Fail to reset AC Re-send the command or contact the supplier None
15507 CRM9250 Fail to reset RC 1 Re-send the command or contact the supplier None
15508 CRM9250 Fail to reset RC 2 Re-send the command or contact the supplier None
15509 CRM9250 Fail to reset RC 3 Re-send the command or contact the supplier None
15510 CRM9250 Fail to reset RC 4 Re-send the command or contact the supplier None
15511 CRM9250 Fail to reset ODS Re-send the command or contact the supplier None
15512 CRM9250 Fail to reset NV51 interface board Re-send the command or contact the supplier None
15513 CRM9250 Fail to start updating AC Re-send the command or contact the supplier None
15514 CRM9250 Fail to start updating RC1 Re-send the command or contact the supplier None
15515 CRM9250 Fail to start updating RC2 Re-send the command or contact the supplier None
15516 CRM9250 Fail to start updating RC3 Re-send the command or contact the supplier None
15517 CRM9250 Fail to start updating RC4 Re-send the command or contact the supplier None
15518 CRM9250 Fail to start updating ODS Re-send the command or contact the supplier None
15519 CRM9250 Fail to start updating NV51 interface Re-send the command or contact the supplier None
15520 CRM9250 boardto update AC
Fail Re-send the command or contact the supplier None
15521 CRM9250 Fail to update RC1 Re-send the command or contact the supplier None
15522 CRM9250 Fail to update RC2 Re-send the command or contact the supplier None
15523 CRM9250 Fail to update RC3 Re-send the command or contact the supplier None
15524 CRM9250 Fail to update RC4 Re-send the command or contact the supplier None
15525 CRM9250 Fail to update ODS Re-send the command or contact the supplier None
15526 CRM9250 Fail to update NV51 interface board Re-send the command or contact the supplier None
15527 CRM9250 File downloaded is incomplete Re-send the command or contact the supplier None
Acquiring version information is not
15528 CRM9250 successful or file version is inconsistent Re-send the command or contact the supplier None
with the updating one after downloading
15529 CRM9250 hardware
Format of the downloaded file is incorrect Re-send the command or contact the supplier None
15530 CRM9250 Data sending or receiving error Re-send the command or contact the supplier None

69/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
15531 CRM9250 Fail to issue data Re-send the command or contact the supplier 0001
15532 CRM9250 CRC checking failed Re-send the command or contact the supplier 0031
15533 CRM9250 Program checking error Re-send the command or contact the supplier 320035
15534 CRM9250 Fail to erase the section Re-send the command or contact the supplier 0033
15535 CRM9250 Programming failure Re-send the command or contact the supplier 0034
15536 CRM9250 NV self-test failure Re-send the command or contact the supplier None
15537 CRM9250 Code updating failure Re-send the command or contact the supplier None
15538 CRM9250 Fail to open the downloaded file Re-send the command or contact the supplier None
15539 CRM9250 Fail to read the downloaded file Re-send the command or contact the supplier None
Fail to acquire version information for the
15540 CRM9250 Re-send the command or contact the supplier None
upgrade file
Downloading firmware program with this
15541 CRM9250 Re-send the command or contact the supplier None
version is not permitted
15561 CRM9250 RSA key non-existence Software fault, contact the supplier None
15562 CRM9250 Fail to load the RSA key Software fault, contact the supplier None
15563 CRM9250 RSA key is overdue Software fault, contact the supplier None
15564 CRM9250 User data of intelligent cassette checking Software fault, contact the supplier None
error1 isn't an intelligent cassette after
RC
15565 CRM9250 Replace the cassette 4301
starting the function of intelligent cassette
RC 2 isn't an intelligent cassette after
15566 CRM9250 Replace the cassette 4302
starting the function of intelligent cassette
RC 3 isn't an intelligent cassette after
15567 CRM9250 Replace the cassette 4303
starting the function of intelligent cassette
RC 4 isn't an intelligent cassette after
15568 CRM9250 Replace the cassette 4304
starting the function of intelligent cassette
RC 5 isn't an intelligent cassette after
15569 CRM9250 Replace the cassette 4305
starting the function of intelligent cassette
1013,1025,1026,1271,
406A,406B,406C,4070,4
Try to reset it; if reset failed, please contact the
15600 CRM9250 Fail to obtain EEPROM parameters 071,
software supplier
4072,4073,4074,4075,40
76,4077,4078,1293
4201,4202,4203,4204
4205,4206,4211,4212,42
13,
4214,4215,4216,4221,42
22,
4223,4224,4225,4226,42
Error occurs to upper control board Try to reset it; if reset failed, please contact the 30,
15601 CRM9250 4231,4232,4233,4234,42
communication software supplier
35,
4236,4237,4238,4239,42
3A,
423B,423C,423D,423F,4
24F,
42BA,42CA,42DA,E401
,E402,
Try to reset it; if reset failed, please contact the
15602 CRM9250 Note slot sensor SF01 is dirty or damaged 50,015,301
software supplier
Try to reset it; if reset failed, please contact the
15603 CRM9250 Note slot sensor SF02 is dirty or damaged 50,025,302
software supplier
Try to reset it; if reset failed, please contact the
15604 CRM9250 Note slot sensor SF03 is dirty or damaged 50,035,303
software supplier
Try to reset it; if reset failed, please contact the
15605 CRM9250 Note slot sensor SF04 is dirty or damaged 50,045,304
software supplier
Try to reset it; if reset failed, please contact the
15606 CRM9250 Note slot sensor SF05 is dirty or damaged 50,055,305
software supplier
Try to reset it; if reset failed, please contact the
15607 CRM9250 Note slot sensor SF06 is dirty or damaged 50,065,306
software supplier

70/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Try to reset it; if reset failed, please contact the
15608 CRM9250 Note slot sensor SF07 is dirty or damaged 50,075,307
software supplier
Try to reset it; if reset failed, please contact the
15609 CRM9250 Note slot sensor SF08 is dirty or damaged 50,085,308
software supplier
Lower feed transport sensor SF09 is dirty Try to reset it; if reset failed, please contact the
15610 CRM9250 50,095,309
or damaged software supplier
Lower feed transport sensor SF10 is dirty Try to reset it; if reset failed, please contact the
15611 CRM9250 500A,530A
or damaged software supplier
Try to reset it; if reset failed, please contact the
15612 CRM9250 Note slot sensor SF11 is dirty or damaged 500B,530B
software supplier
Lower feed transport sensor SF12 of NF is Try to reset it; if reset failed, please contact the
15613 CRM9250 500C,530C
dirty or damaged software supplier
Lower feed transport sensor SF13 of NF is Try to reset it; if reset failed, please contact the
15614 CRM9250 500D,530D
dirty or damaged software supplier
Lower feed transport sensor SF14 of NF is Try to reset it; if reset failed, please contact the
15615 CRM9250 500E,530E
dirty or damaged software supplier
Try to reset it; if reset failed, please contact the
15616 CRM9250 Note slot sensor SF15 is dirty or damaged 500F,530F
software supplier
Try to reset it; if reset failed, please contact the
15617 CRM9250 Note slot sensor SF16 is dirty or damaged 50,105,310
software supplier
Try to reset it; if reset failed, please contact the
15618 CRM9250 Note slot sensor SF17 is dirty or damaged 50,115,311
software supplier
Try to reset it; if reset failed, please contact the
15619 CRM9250 Note slot sensor SF18 is dirty or damaged 50,125,312
software supplier
Upper feed transport sensor SF19 is dirty Try to reset it; if reset failed, please contact the
15620 CRM9250 50,135,313
or damaged software supplier
Upper feed transport sensor SF20 is dirty Try to reset it; if reset failed, please contact the
15621 CRM9250 50,145,314
or damaged software supplier
LT transport sensor SF21 is dirty or Try to reset it; if reset failed, please contact the
15622 CRM9250 50,155,315
damaged software supplier
LT transport sensor SF22 is dirty or Try to reset it; if reset failed, please contact the
15623 CRM9250 50,165,316
damaged software supplier
15624 CRM9250 Reserved 5,017,501,853,175,310
Lower feed transport sensor SF25 is dirty Try to reset it; if reset failed, please contact the
15625 CRM9250 50,195,319
or damaged software supplier
Lower feed transport sensor SF26 is dirty Try to reset it; if reset failed, please contact the
15626 CRM9250 501A,531A
or damaged software supplier
NE transport sensor SE01 is dirty or Try to reset it; if reset failed, please contact the
15627 CRM9250
damaged software supplier
NE transport sensor SE02 is dirty or Try to reset it; if reset failed, please contact the
15628 CRM9250 50,225,322
damaged software supplier
NE transport sensor SE03 is dirty or Try to reset it; if reset failed, please contact the
15629 CRM9250 50,235,323
damaged software supplier
NE transport sensor SE04 is dirty or Try to reset it; if reset failed, please contact the
15630 CRM9250 50,245,324
damaged software supplier
NE transport sensor SE05 is dirty or Try to reset it; if reset failed, please contact the
15631 CRM9250 50,255,325
damaged software supplier
NE transport sensor SE06 is dirty or Try to reset it; if reset failed, please contact the
15632 CRM9250 50,265,326
damaged software supplier
Roller transport sensor SE07 is dirty or Try to reset it; if reset failed, please contact the
15633 CRM9250 50,275,327
damaged software supplier
Roller transport sensor SE08 is dirty or Try to reset it; if reset failed, please contact the
15634 CRM9250 50,285,328
damaged software supplier
Roller transport sensor SE09 is dirty or Try to reset it; if reset failed, please contact the
15635 CRM9250 50,295,329
damaged software supplier
Roller transport sensor SE10 is dirty or Try to reset it; if reset failed, please contact the
15636 CRM9250 502A,532A
damaged software supplier

71/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Roller transport sensor SE11 is dirty or Try to reset it; if reset failed, please contact the
15637 CRM9250 502B,532B
damaged software supplier
15638 CRM9250 Reserved 502C,532C,502E,532E
Roller transport sensor SE13 is dirty or Try to reset it; if reset failed, please contact the
15639 CRM9250 502D,532D
damaged software supplier
CT transport sensor ST01 is dirty or Try to reset it; if reset failed, please contact the
15640 CRM9250 50,315,331
damaged software supplier
CT transport sensor ST02 is dirty or Try to reset it; if reset failed, please contact the
15641 CRM9250 50,325,332
damaged software supplier
CT transport sensor ST03 is dirty or Try to reset it; if reset failed, please contact the
15642 CRM9250 50,335,333
damaged software supplier
CT transport sensor ST04 is dirty or Try to reset it; if reset failed, please contact the
15643 CRM9250 50,345,334
damaged software supplier
CT transport sensor ST05 is dirty or Try to reset it; if reset failed, please contact the
15644 CRM9250 50,355,335
damaged software supplier
CT transport sensor ST06 is dirty or Try to reset it; if reset failed, please contact the
15645 CRM9250 50,365,336
damaged software supplier
Try to reset it; if reset failed, please contact the
15646 CRM9250 AC sensor SA01 is dirty or damaged 50,415,341
software supplier
Try to reset it; if reset failed, please contact the
15647 CRM9250 AC sensor SA02 is dirty or damaged 50,425,342
software supplier
Try to reset it; if reset failed, please contact the
15648 CRM9250 AC sensor SA03 is dirty or damaged 50,435,343
software supplier
Try to reset it; if reset failed, please contact the
15649 CRM9250 AC sensor SA04 is dirty or damaged 50,445,344
software supplier
Try to reset it; if reset failed, please contact the
15650 CRM9250 AC sensor SA05 is dirty or damaged 50,455,345
software supplier
Try to reset it; if reset failed, please contact the
15651 CRM9250 AC sensor SA06 is dirty or damaged 50,465,346
software supplier
Try to reset it; if reset failed, please contact the
15652 CRM9250 RC1 sensor SR01 is dirty or damaged 50,515,351
software supplier
Try to reset it; if reset failed, please contact the
15653 CRM9250 RC1 sensor SR02 is dirty or damaged 50,525,352
software supplier
Try to reset it; if reset failed, please contact the
15654 CRM9250 RC1 sensor SR03 is dirty or damaged 50,535,353
software supplier
Try to reset it; if reset failed, please contact the
15655 CRM9250 RC1 sensor SR04 is dirty or damaged 50,545,354
software supplier
Try to reset it; if reset failed, please contact the
15656 CRM9250 RC1 sensor SR05 is dirty or damaged 50,555,355
software supplier
Try to reset it; if reset failed, please contact the
15657 CRM9250 RC2 sensor SR01 is dirty or damaged 50,615,361
software supplier
Try to reset it; if reset failed, please contact the
15658 CRM9250 RC2 sensor SR02 is dirty or damaged 50,625,362
software supplier
Try to reset it; if reset failed, please contact the
15659 CRM9250 RC2 sensor SR03 is dirty or damaged 50,635,363
software supplier
Try to reset it; if reset failed, please contact the
15660 CRM9250 RC2 sensor SR04 is dirty or damaged 50,645,364
software supplier
Try to reset it; if reset failed, please contact the
15661 CRM9250 RC2 sensor SR05 is dirty or damaged 50,655,365
software supplier
Try to reset it; if reset failed, please contact the
15662 CRM9250 RC3 sensor SR01 is dirty or damaged 50,715,371
software supplier
Try to reset it; if reset failed, please contact the
15663 CRM9250 RC3 sensor SR02 is dirty or damaged 50,725,372
software supplier
Try to reset it; if reset failed, please contact the
15664 CRM9250 RC3 sensor SR03 is dirty or damaged 50,735,373
software supplier
Try to reset it; if reset failed, please contact the
15665 CRM9250 RC3 sensor SR04 is dirty or damaged 50,745,374
software supplier

72/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Try to reset it; if reset failed, please contact the
15666 CRM9250 RC3 sensor SR05 is dirty or damaged 50,755,375
software supplier
Try to reset it; if reset failed, please contact the
15667 CRM9250 RC4 sensor SR01 is dirty or damaged 50,815,381
software supplier
Try to reset it; if reset failed, please contact the
15668 CRM9250 RC4 sensor SR02 is dirty or damaged 50,825,382
software supplier
Try to reset it; if reset failed, please contact the
15669 CRM9250 RC4 sensor SR03 is dirty or damaged 50,835,383
software supplier
Try to reset it; if reset failed, please contact the
15670 CRM9250 RC4 sensor SR04 is dirty or damaged 50,845,384
software supplier
Try to reset it; if reset failed, please contact the
15671 CRM9250 RC4 sensor SR05 is dirty or damaged 50,855,385
software supplier
5091,5092,5093,5094,50
15672 CRM9250 Reserved
95,
Try to reset it; if reset failed, please contact the 5391,5392,5393,5394,53
15673 CRM9250 Note slot sensor UF09 fault 5400
software supplier
Try to reset it; if reset failed, please contact the
15674 CRM9250 Note slot sensor UF10 fault 5401
software supplier
Try to reset it; if reset failed, please contact the
15675 CRM9250 Note slot sensor UF07 fault 5402
software supplier
Try to reset it; if reset failed, please contact the
15676 CRM9250 Note slot sensor UF17 fault 5403
software supplier
15677 CRM9250 Reserved 540,454,055,406
PF01 tension cushion fault(before the Try to reset it; if reset failed, please contact the
15678 CRM9250 51,015,111
command is executed) software supplier
PF02 tension cushion fault(before the Try to reset it; if reset failed, please contact the
15679 CRM9250 51,025,112
command is executed) software supplier
PE02 tension cushion fault (before the Try to reset it; if reset failed, please contact the
15680 CRM9250 51,035,113
command is executed) software supplier
15681 CRM9250 Reserved 51,045,114
Try to reset it; if reset failed, please contact the
15682 CRM9250 RC1-PR01 tension cushion fault 5,121,513,151,415,150
software supplier
Try to reset it; if reset failed, please contact the
15683 CRM9250 RC2-PR01 tension cushion fault 5,122,513,251,425,150
software supplier
Try to reset it; if reset failed, please contact the
15684 CRM9250 RC3-PR01 tension cushion fault 5,123,513,351,435,150
software supplier
Try to reset it; if reset failed, please contact the
15685 CRM9250 RC4-PR01 tension cushion fault 5,124,513,451,445,150
software supplier
5125513551455150,
15686 CRM9250 Reserved
E504,E514,E525,E535
PF01 tension cushion fault(after the Try to reset it; if reset failed, please contact the
15687 CRM9250 E501,E511
command is executed) software supplier
PF02 tension cushion fault(after the Try to reset it; if reset failed, please contact the
15688 CRM9250 E502,E512
command is executed) software supplier
PE02 tension cushion fault(after the Try to reset it; if reset failed, please contact the
15689 CRM9250 E503,E513
command is executed) software supplier
RC1-PR01 tension cushion fault(after the Try to reset it; if reset failed, please contact the
15690 CRM9250 E521,E531
command is executed) software supplier
RC2-PR01 tension cushion fault(after the Try to reset it; if reset failed, please contact the
15691 CRM9250 E522,E532
command is executed) software supplier
RC3-PR01 tension cushion fault(after the Try to reset it; if reset failed, please contact the
15692 CRM9250 E523,E533
command is executed) software supplier
RC4-PR01 tension cushion fault(after the Try to reset it; if reset failed, please contact the
15693 CRM9250 E524,E534
command is executed) software supplier
Try to reset it; if reset failed, please contact the
15694 CRM9250 MF04 fault 5201
software supplier
Try to reset it; if reset failed, please contact the
15695 CRM9250 MF02 fault 5202
software supplier

73/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Try to reset it; if reset failed, please contact the
15696 CRM9250 MF05 fault 5203
software supplier
Try to reset it; if reset failed, please contact the
15697 CRM9250 ME01 fault 5204
software supplier
Try to reset it; if reset failed, please contact the
15698 CRM9250 ME03 fault 5205
software supplier
Try to reset it; if reset failed, please contact the
15699 CRM9250 ME02 fault 52,065,208
software supplier
Try to reset it; if reset failed, please contact
15700 CRM9250 MC06 fault 5207
the software supplier
Try to reset it; if reset failed, please contact
15701 CRM9250 RC1 motor fault 5209
the software supplier
Try to reset it; if reset failed, please contact
15702 CRM9250 RC2 Motor fault 520A
the software supplier
Try to reset it; if reset failed, please contact
15703 CRM9250 RC3 motor fault 520B
the software supplier
Try to reset it; if reset failed, please contact
15704 CRM9250 RC4 motor fault 520C
the software supplier
15705 CRM9250 Reserved 520D
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15706 CRM9250 by SF09/SF10 of the lower feed 9001
the software supplier
transport (before command is
executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15707 CRM9250 by SF23/SF24 of the lower feed 9002
the software supplier
transport (before command is
executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15708 CRM9250 by SF25 of the lower feed transport 9003
the software supplier
(before command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15709 CRM9250 by SF12 of the lower transport of NF 9004
the software supplier
(before command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15710 CRM9250 by SF13/SF14 of the lower transport 9005
the software supplier
of NF (before command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15711 CRM9250 by SV11~SV13 of the lower transport 9006
the software supplier
of NF (before command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15712 CRM9250 by SV41~SV43 of the lower transport 9007
the software supplier
of NF (before command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15713 CRM9250 by SV31~SV33 of the lower transport 9008
the software supplier
of NF (before command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15714 CRM9250 by SV41/SV42/SV43 of the lower 9009
the software supplier
transport of NF (before command is
executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15715 CRM9250 by SE01/SE02 of NE transport (before 900A
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15716 CRM9250 by SE03 of NE transport (before 900B
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15717 CRM9250 by SE04 of NE transport (before 900C
the software supplier
command is executed)

74/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15718 CRM9250 by SE07 of roller transport (before 900D
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15719 CRM9250 by SE05 of NE transport (before 900E
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15720 CRM9250 by SF19/SF20 of the upper feed 900F
the software supplier
transport (before command is
executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15721 CRM9250 by SF21/SF22 of LT transport (before 9010
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15722 CRM9250 by SE06 of NE transport (before 9011
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15723 CRM9250 by SE12 of roller transport (before 9012
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15724 CRM9250 by SE08/SE09 of roller transport 9013
the software supplier
(before command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15725 CRM9250 by ST01 of CT transport (before 9014
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15726 CRM9250 by ST02 of CT transport (before 9015
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15727 CRM9250 by ST03 of CT transport (before 9016
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15728 CRM9250 by ST04 of CT transport (before 9017
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15729 CRM9250 by ST05 of CT transport (before 9018
the software supplier
command is executed)
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15730 CRM9250 by ST06 of CT transport (before 9019
the software supplier
command is executed)
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15744 CRM9250 90A1,9041,9501
by SF09/SF10 of lower feed transport the software supplier
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15745 CRM9250 90A2,9042,9502
by SF23/SF24 of lower feed transport the software supplier
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15746 CRM9250 90A3,9043,9503
by SF25 of lower feed transport the software supplier
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15747 CRM9250 9044,90A4,9504
by SF12 of lower feed transport the software supplier
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15748 CRM9250 9045,90A5,9505
by SF13/SF14 of lower feed transport the software supplier
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15749 CRM9250 9046,90A6,9506
by SV11~SV13 of lower feed the software supplier
transport
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15750 CRM9250 9047,90A7,9507
by SV41~SV43 of lower feed the software supplier
transport
Notes or jammed notes are detected Try to reset it; if reset failed, please contact
15751 CRM9250 9048,90A8,9508
by SV31~SV33 of lower feed the software supplier
transport

75/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15752 CRM9250 9049,90A9,9509
by SV41~SV43 of lower feed the software supplier
transport
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15753 CRM9250 904A,90AA,950A
by SE01/SE02 of NE transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15754 CRM9250 904B,90AB,950B
by SE03 of NE transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15755 CRM9250 904C,90AC,950C
by SE04 of NE transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15756 CRM9250 904D,90AD,950D
by SE07 of roller transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15757 CRM9250 904E,90AE,950E
by SE05 of NE transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15758 CRM9250 904F,90AF,950F
by SF19/SF20 of upper feed transport
the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15759 CRM9250 9050,90B0,9510
by SF21/SF22 of LT transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15760 CRM9250 9051,90B1,9511
by SE06 of NE transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15761 CRM9250 9052,90B2,9512
by SE12 of NE transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15762 CRM9250 9053,90B3,9513
by SE08/SE09 of NE transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15763 CRM9250 9054,90B4,9514
by ST01 of CT transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15764 CRM9250 9055,90B5,9515
by ST02 of CT transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15765 CRM9250 9056,90B6,9516
by ST03 of CT transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15766 CRM9250 9057,90B7,9517
by ST04 of CT transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15767 CRM9250 9058,90B8,9518
by ST05 of CT transport the software supplier
Notes or jammed notes are detected
Try to reset it; if reset failed, please contact
15768 CRM9250 9059,90B9,9519
by ST06 of CT transport the software supplier
Note jam between SF09/SF10 and Try to reset it; if reset failed, please contact
15769 CRM9250 9401
SF25 the software supplier
Note jam between SF25 and Try to reset it; if reset failed, please contact
15770 CRM9250 9402
SF13/SF14 the software supplier
Note jam between SF13/SF14 and Try to reset it; if reset failed, please contact
15771 CRM9250 9403
SV41/SV42/SV43 the software supplier
Note jam between SE01/SE02 and Try to reset it; if reset failed, please contact
15772 CRM9250 9404
SE04 the software supplier
Try to reset it; if reset failed, please contact
15773 CRM9250 Note jam between SE04 and SE07 9405
the software supplier
Try to reset it; if reset failed, please contact
15774 CRM9250 Note jam between SE04 and SE05 9406
the software supplier
Note jam between SE05 and Try to reset it; if reset failed, please contact
15775 CRM9250 9407
SF19/SF20 the software supplier
Try to reset it; if reset failed, please contact
15776 CRM9250 Note jam between ST01 and ST03 940A
the software supplier
Try to reset it; if reset failed, please contact
15777 CRM9250 Note jam between ST03 and ST04 940B
the software supplier
Try to reset it; if reset failed, please contact
15778 CRM9250 Note jam between ST04 and ST05 940C
the software supplier

76/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Try to reset it; if reset failed, please contact
15779 CRM9250 Note jam between ST05 and ST06 940D
the software supplier
Try to reset it; if reset failed, please contact
15780 CRM9250 Note jam between SE06 and SE07 9425
the software supplier
Note jam between SE06 and Try to reset it; if reset failed, please contact
15781 CRM9250 9426
SF19/SF20 the software supplier
Try to reset it; if reset failed, please contact
15782 CRM9250 Note jam between ST02 and ST03 9428
the software supplier
Note jam between SV41/SV42/SV43 Try to reset it; if reset failed, please contact
15783 CRM9250 9430
and SE01/SE02 the software supplier
"Abnormal status of transport: notes
Try to reset it; if reset failed, please contact
15784 CRM9250 are detected by SF21/SF22 and SF25 9081
the software supplier
simultaneously"
"Abnormal status of transport: notes
Try to reset it; if reset failed, please contact
15785 CRM9250 are detected by SE06 and SF13/SF14 9082
the software supplier
simultaneously"
"Abnormal status of transport: notes
Try to reset it; if reset failed, please contact
15786 CRM9250 are detected by SE01/SE02 and SE06 9083
the software supplier
simultaneously"
"Abnormal status of transport: notes
Try to reset it; if reset failed, please contact
15787 CRM9250 are detected by SE03 and SE06 9084
the software supplier
simultaneously"
"Abnormal status of transport: notes
Try to reset it; if reset failed, please contact
15788 CRM9250 are detected by SE04 and SE06 9085
the software supplier
simultaneously"
"Abnormal status of transport: notes
Try to reset it; if reset failed, please contact
15789 CRM9250 are detected by SE05 and SE06 9086
the software supplier
simultaneously"
"Abnormal status of transport: notes
Try to reset it; if reset failed, please contact
15790 CRM9250 are detected by SE06 and SE12 9087
the software supplier
simultaneously"
The note slot of CRM9250 is Try to reset it; if reset failed, please contact
15791 CRM9250 6318
supposed to have notes in it, but no the software supplier
note is
The detected is supposed to have Try to reset it; if reset failed, please contact
CRM9250
15792 CRM9250 6319
notes in it, but no note is detected by the software supplier
SF01CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15793 CRM9250 631A
notes in it, but no note is detected by the software supplier
SF02CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15794 CRM9250 631B
notes in it, but no note is detected by the software supplier
SF03CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15795 CRM9250 631C
notes in it, but no note is detected by the software supplier
SF04CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15796 CRM9250 631D
notes in it, but no note is detected by the software supplier
SF05CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15797 CRM9250 631E
notes in it, but no note is detected by the software supplier
SF06CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15798 CRM9250 631F
notes in it, but no note is detected by the software supplier
SF07CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15799 CRM9250 6320
notes in it, but no note is detected by the software supplier
SF08CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15800 CRM9250 6321
notes in it, but no note is detected by the software supplier
SF15CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15801 CRM9250 6322
notes in it, but no note is detected by the software supplier
SF16CRM9250 is supposed to have Try to reset it; if reset failed, please contact
The
15802 CRM9250 6323
notes in it, but no note is detected by the software supplier
SF17

77/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15803 CRM9250 6324
notes in it, but no note is detected by the software supplier
SF18CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15804 CRM9250 6325
notes in it, but no note is detected by the software supplier
SF09/SF10
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15805 CRM9250 6326
notes in it, but no note is detected by the software supplier
SF23/SF24
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15806 CRM9250 6327
notes in it, but no note is detected by the software supplier
SF25/SF26
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15807 CRM9250 6328
notes in it, but no note is detected by the software supplier
SF12CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15808 CRM9250 6329
notes in it, but no note is detected by the software supplier
SF13/SF14
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15809 CRM9250 632A
notes in it, but no note is detected by the software supplier
NV1 CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15810 CRM9250 632B
notes in it, but no note is detected by the software supplier
NV2 CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15811 CRM9250 632C
notes in it, but no note is detected by the software supplier
NV3
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15812 CRM9250 632D
notes in it, but no note is detected by the software supplier
NV4 CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15813 CRM9250 632E
notes in it, but no note is detected by the software supplier
SE01/SE02
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15814 CRM9250 632F
notes in it, but no note is detected by the software supplier
SE03CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15815 CRM9250 6330
notes in it, but no note is detected by the software supplier
SE04CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15816 CRM9250 6331
notes in it, but no note is detected by the software supplier
SE07CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15817 CRM9250 6332
notes in it, but no note is detected by the software supplier
SE05CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15818 CRM9250 6333
notes in it, but no note is detected by the software supplier
SF19/SF20
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15819 CRM9250 6334
notes in it, but no note is detected by the software supplier
SF21/SF22
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15820 CRM9250 6335
notes in it, but no note is detected by the software supplier
SE06CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15821 CRM9250 6336
notes in it, but no note is detected by the software supplier
SE12CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15822 CRM9250 6337
notes in it, but no note is detected by the software supplier
SE08/SE09
The CRM9250 is supposed to have Try to reset it; if reset failed, please contact
15823 CRM9250 6338
notes in it, but no note is detected by the software supplier
ST01CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15824 CRM9250 6339
notes in it, but no note is detected by the software supplier
ST02CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15825 CRM9250 633A
notes in it, but no note is detected by the software supplier
ST03CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15826 CRM9250 633B
notes in it, but no note is detected by the software supplier
ST04CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15827 CRM9250 633C
notes in it, but no note is detected by the software supplier
ST05CRM9250 is supposed to have
The Try to reset it; if reset failed, please contact
15828 CRM9250 633D
notes in it, but no note is detected by the software supplier
ST06
Abnormal notes are detected by sensor Try to reset it; if reset failed, please contact
15829 CRM9250 9091
SE05 the software supplier

78/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Abnormal notes are detected by sensor Try to reset it; if reset failed, please contact
15830 CRM9250 9095
SE07 the software supplier
Abnormal notes are detected by sensor Try to reset it; if reset failed, please contact
15831 CRM9250 9096
ST03 the software supplier
Abnormal notes are detected by sensor Try to reset it; if reset failed, please contact
15832 CRM9250 9097
ST04 the software supplier
Abnormal notes are detected by sensor Try to reset it; if reset failed, please contact
15833 CRM9250 9098
ST05 the software supplier
Abnormal notes are detected by sensor Try to reset it; if reset failed, please contact
15834 CRM9250 9099
ST06 the software supplier
Unknown notes are detected by Try to reset it; if reset failed, please contact
15835 CRM9250 91,019,141
SF09/SF10 the software supplier
Unknown notes are detected by Try to reset it; if reset failed, please contact
15836 CRM9250 91,029,142
SF25/SF26 the software supplier
Unknown notes are detected by SR01 Try to reset it; if reset failed, please contact
15837 CRM9250 91,039,143
of RC1 cassette the software supplier
Unknown notes are detected by Try to reset it; if reset failed, please contact
15838 CRM9250 91,049,144
SR02/SR03 of RC1 cassette the software supplier
Unknown notes are detected by SR01 Try to reset it; if reset failed, please contact
15839 CRM9250 91,059,145
of RC2 cassette the software supplier
Unknown notes are detected by Try to reset it; if reset failed, please contact
15840 CRM9250 91,069,146
SR02/SR03 of RC2 cassette the software supplier
Unknown notes are detected by SR01 Try to reset it; if reset failed, please contact
15841 CRM9250 91,079,147
of RC3 cassette the software supplier
Unknown notes are detected by Try to reset it; if reset failed, please contact
15842 CRM9250 91,089,148
SR02/SR03 of RC3 cassette the software supplier
Unknown notes are detected by SR01 Try to reset it; if reset failed, please contact
15843 CRM9250 91,099,149
of RC4 cassette the software supplier
Unknown notes are detected by Try to reset it; if reset failed, please contact
15844 CRM9250 910A,914A
SR02/SR03 of RC4 cassette the software supplier
Unknown notes are detected by SA01 Try to reset it; if reset failed, please contact
15845 CRM9250 91,139,153
of AC cassette the software supplier
Unknown notes are detected by SA04 Try to reset it; if reset failed, please contact
15846 CRM9250 91,149,154
of AC cassette the software supplier
Unknown notes are detected by Try to reset it; if reset failed, please contact
15847 CRM9250 91,159,155
SA02/SA03 of AC cassette the software supplier
Unknown notes are detected by SA05 Try to reset it; if reset failed, please contact
15848 CRM9250 91,169,156
of AC cassette the software supplier
Unknown notes are detected by SA06 Try to reset it; if reset failed, please contact
15849 CRM9250 91,179,157
of AC cassette the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15850 CRM9250 911C,915C
ST06 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15851 CRM9250 911D,915D
ST05 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15852 CRM9250 911E,915E
ST04 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15853 CRM9250 911F,915F
ST03 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15854 CRM9250 91,209,160
ST02 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15855 CRM9250 91,219,161
ST01 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15856 CRM9250 91,229,162
SF21/SF22 the software supplier

79/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15857 CRM9250 91,239,163
SF12 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15858 CRM9250 91,249,164
SF13/SF14 the software supplier
Unknown notes are detected by NV Try to reset it; if reset failed, please contact
15859 CRM9250 91,259,165
sensors in the first row the software supplier
Unknown notes are detected by NV Try to reset it; if reset failed, please contact
15860 CRM9250 91,269,166
sensors in the second raw the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15861 CRM9250 91,289,168
SE01/SE02 the software supplier
15862 CRM9250 Reserved 91,299,169
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15863 CRM9250 912A,916A
SE03 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15864 CRM9250 912B,916B
SE04 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15865 CRM9250 912C,916C
SE07 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15866 CRM9250 912E,916E
SE05 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15867 CRM9250 91,309,170
SE06 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15868 CRM9250 91,319,171
SF19/SF20 the software supplier
Unknown notes are detected by sensor Try to reset it; if reset failed, please contact
15869 CRM9250 91,329,172
SE08/SE09 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15870 CRM9250 9301
detected by SF09/SF10 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15871 CRM9250 9302
detected by SF25/SF26 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15872 CRM9250 9303
detected by SR01 of RC1 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15873 CRM9250 9304
detected by SR02/SR03 of RC1 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15874 CRM9250 9305
detected by SR01 of RC2 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15875 CRM9250 9306
detected by SR02/SR03 of RC2 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15876 CRM9250 9307
detected by SR01 of RC3 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15877 CRM9250 9308
detected by SR02/SR03 of RC3 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15878 CRM9250 9309
detected by SR01 of RC4 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15879 CRM9250 930A
detected by SR02/SR03 of RC4 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15880 CRM9250 9313
detected by SA01 of AC the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15881 CRM9250 9314
detected by SA04 of AC the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15882 CRM9250 9315
detected by SA02/SA03 of AC the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15883 CRM9250 9316
detected by SA05 of AC the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15884 CRM9250 9317
detected by SA06 of AC the software supplier

80/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15885 CRM9250 931C
detected by ST06 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15886 CRM9250 931D
detected by ST05 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15887 CRM9250 931E
detected by ST04 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15888 CRM9250 931F
detected by ST03 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15889 CRM9250 9320
detected by ST02 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15890 CRM9250 9321
detected by ST01 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15891 CRM9250 9322
detected by SF21/SF22 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15892 CRM9250 9323
detected by SF12 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15893 CRM9250 9324
detected by SF13/SF14 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15894 CRM9250 9325
detected by NV sensors in the first the software supplier
row
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15895 CRM9250 9326
detected by NV sensors in the second the software supplier
row
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15896 CRM9250 9328
detected by SE01/SE02 the software supplier
15897 CRM9250 Reserved 9329
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15898 CRM9250 932A
detected by SE03 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15899 CRM9250 932B
detected by SE04 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15900 CRM9250 932C
detected by SE07 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15901 CRM9250 932E
detected by SE05 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15902 CRM9250 9330
detected by SE06 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15903 CRM9250 9331
detected by SF19/SF20 the software supplier
Notes in a wrong transport are Try to reset it; if reset failed, please contact
15904 CRM9250 9332
detected by SE08/SE09 the software supplier
Internal communication error occurs 3301,3302,3303,3300,
Try to reset it; if reset failed, please contact
15905 CRM9250 when NV of the first generation 330A,330B,330C,330
the software supplier
conducts self-test D
DSP1 fails when NV of the first Try to reset it; if reset failed, please contact 3314,3315,3316,3310,
15906 CRM9250
generation conducts self-test the software supplier 0000,3319,331A,331B
DSP2 fails when NV of the first Try to reset it; if reset failed, please contact 3320332133223320
15907 CRM9250
generation conducts self-test the software supplier 3324332533263320
DSP3 fails when NV of the first Try to reset it; if reset failed, please contact 3328,3329,332A,332B
15908 CRM9250
generation conducts self-test the software supplier ,
Fault occurs to sensors in the first row Try to reset it; if reset failed, please contact 332C,332D
15909 CRM9250 332E
in NV of the first generation the software supplier
Fault occurs to sensors in the second Try to reset it; if reset failed, please contact
15910 CRM9250 332F
row in NV of the first generation the software supplier
Fault occurs to sensors in the third Try to reset it; if reset failed, please contact
15911 CRM9250 3330
row in NV of the first generation the software supplier

81/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Fault occurs to sensors in the fourth Try to reset it; if reset failed, please contact
15912 CRM9250 3331
row in NV of the first generation the software supplier
Try to reset it; if reset failed, please contact
15913 CRM9250 Unknown error occurs to NV self-test 3332
the software supplier
DSP fails when NV of the second Try to reset it; if reset failed, please contact 3340,3341,3342,3343,
15914 CRM9250
generation conducts self-test the software supplier 334433453346
Try to reset it; if reset failed, please contact
15916 CRM9250 NV fan fault 3348
the software supplier
Try to reset it; if reset failed, please contact
15917 CRM9250 NV watchdog fault 3349
the software supplier
Fault occurs to sensors on the left of Try to reset it; if reset failed, please contact
15918 CRM9250 3350
the first row in NV of the second the software supplier
generation
Fault occurs to sensors in the middle
Try to reset it; if reset failed, please contact
15919 CRM9250 of the first row in NV of the second 3351
the software supplier
generation
Fault occurs to sensors on the right of Try to reset it; if reset failed, please contact
15920 CRM9250 3352
the first row in NV of the second the software supplier
generation
Fault occurs to sensors on the left of
Try to reset it; if reset failed, please contact
15921 CRM9250 the second row in NV of the second 3353
the software supplier
generation
Fault occurs to sensors in the middle
Try to reset it; if reset failed, please contact
15922 CRM9250 of the second row in NV of the second 3354
the software supplier
generation
Fault occurs to sensors on the right of
Try to reset it; if reset failed, please contact
15923 CRM9250 the second row in NV of the second 3355
the software supplier
generation
Fault occurs to sensors on the left of Try to reset it; if reset failed, please contact
15924 CRM9250 3356
the third row in NV of the second the software supplier
generation
Fault occurs to sensors in the middle
Try to reset it; if reset failed, please contact
15925 CRM9250 of the third row in NV of the second 3357
the software supplier
generation
Fault occurs to sensors on the right of Try to reset it; if reset failed, please contact
15926 CRM9250 3358
the third row in NV of the second the software supplier
generation
Fault occurs to sensors on the left of Try to reset it; if reset failed, please contact
15927 CRM9250 3359
the fourth row in NV of the second the software supplier
generation
Fault occurs to sensors in the middle
Try to reset it; if reset failed, please contact
15928 CRM9250 of the fourth row in NV of the second 335A
the software supplier
generation
Fault occurs to sensors on the right of Try to reset it; if reset failed, please contact
15929 CRM9250 335B
the fourth row in NV of the second the software supplier
15930 CRM9250 generation
Reserved 335C~3374
15970 CRM9250 AC is non-existence or damaged Examine and repair or replace the faulty device None
15971 CRM9250 Cassettes are re-inserted initialize the machine None
15972 CRM9250 A area of AC in abnormal status Check the faulty device None
15973 CRM9250 the upper or lower unit is not clicks into Check positions of the upper and lower unit None
place Initialize the machine, if the problem occurs
15974 CRM9250 Shutter is jammed None
again, clear the jammed note manually
17001 Coin acceptance system None
17002 Coin acceptance system None
Firmware version is consistent with the
17005 Coin acceptance system Ignore None
downloading one, downloading is
17010 Coin acceptance system canceled
Downloading file specified isn't found Check the downloading path None
17011 Coin acceptance system Wrong parameter Software problem, contact supplier None
Amount is insufficient, making change Mix notes fail or bad coin hopper, check the
17012 Coin acceptance system None
failed hopper or if the remaining sum is sufficient

82/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Fail to detect the middle sensor, check or
17013 Coin acceptance system Escrow1 fail to find the middle None
Replace the fault sensor.
Fail to detect the left sensor, check or Replace
17014 Coin acceptance system Escrow1 fail to find the left None
the fault sensor.
Fail to detect the right sensor, check or Replace
17015 Coin acceptance system Escrow1 fail to find the right None
the fault sensor.
Fail to detect the middle sensor, check or
17016 Coin acceptance system Escrow2 fail to find the middle None
Replace the fault sensor.
Fail to detect the left sensor, check or Replace
17017 Coin acceptance system Escrow2 fail to find the left None
the fault sensor.
Fail to detect the right sensor, check or Replace
17018 Coin acceptance system Escrow2 fail to find the right None
the fault sensor.
17019 Coin acceptance system Coin latch 1 fail to catch the down Hardware or sensor fault, contact the supplier None
17020 Coin acceptance system Coin latch 1 fail to catch the upper Hardware or sensor fault, contact the supplier None
17021 Coin acceptance system Coin latch 2 fail to catch the down Hardware or sensor fault, contact the supplier None
17022 Coin acceptance system Coin latch 3 fail to catch the upper Hardware or sensor fault, contact the supplier None
17023 Coin acceptance system Transport fail to feed notes to exit slot Hardware or sensor fault, contact the supplier None
17024 Coin acceptance system Transport fail to feed notes to reject vault Hardware or sensor fault, contact the supplier None
No coin in hopper or can't detect coin, check the
17025 Coin acceptance system Main hopper1 fail to present None
hopper
17026 Coin acceptance system Main hopper1 is jammed Coin is always detected by sensor, check the None
hopper
No coin in hopper or can't detect coin, check the
17027 Coin acceptance system Main hopper2 fail to present None
hopper
17028 Coin acceptance system Main hopper2 is jammed Coin is always detected by sensor, check the None
hopper
No coin in hopper or can't detect coin, check the
17029 Coin acceptance system Recycle hopper1 fail to present coins None
hopper
17030 Coin acceptance system Recycle hopper1 is jammed by coin Coin is always detected by sensor, check the None
hopper
No coin in hopper or can't detect coin, check the
17031 Coin acceptance system Recycle hopper2 fail to present coins None
hopper
17032 Coin acceptance system Recycle hopper2 is jammed by coin Coin is always detected by sensor, check the None
hopper
Communication of validator is interrupted,
17033 Coin acceptance system Coin acceptor fault None
check the cable and related circuit
Cable don't connect well or circuit fault, check
17034 Coin acceptance system iButton of coin-replenish box1 fault None
the cable and circuit
Cable don't connect well or circuit fault, check
17035 Coin acceptance system iButton of coin-replenish box2 fault None
the cable and circuit
Hardware or sensor fault, contact the
17036 Coin acceptance system iButton of reject vault 1 fault None
supplier
Hardware or sensor fault, contact the
17037 Coin acceptance system iButton of reject vault 2 fault None
supplier
Hardware or sensor fault, contact the
17038 Coin acceptance system Fail to write Log None
supplier
Hardware or sensor fault, contact the
17039 Coin acceptance system Fail to read Log None
supplier
Cam sensor or motor fault, check the sensor and
17040 Coin acceptance system Cam is blocked None
motor
17041 Coin acceptance system Cam motor fault Contact the supplier None
17042 Coin acceptance system Coin entrance is jammed by coin Clear the coin None
Exit signal for the coin acceptor works
17043 Coin acceptance system Replace the faulty device None
abnormal
17044 Coin acceptance system Escrow1 sensor fault Sensor fault, Replace the fault sensor None
17045 Coin acceptance system Escrow2 sensor fault Sensor fault, Replace the fault sensor None
17046 Coin acceptance system Coin latch 1 sensor fault Sensor fault, Replace the fault sensor None
17047 Coin acceptance system Coin latch 2 sensor fault Sensor fault, Replace the fault sensor None
17048 Coin acceptance system Transport sensor fault Sensor fault, Replace the fault sensor None
17049 Coin acceptance system EEPROM fault Control board fault ,replace it None

83/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Check if communication cable or hardware
17050 Coin acceptance system Coin acceptor timeout None
works abnormal
Check if communication cable or hardware
17051 Coin acceptance system Coin acceptor returning data error None
works abnormal
17052 Coin acceptance system Device is busy Replace the faulty device None
17053 Coin acceptance system Coin box 1 hasn't been replenished Replenishing coins follow the right process None
17054 Coin acceptance system Coin box 2 hasn't been replenished Replenishing coins follow the right process None
17055 Coin acceptance system Both coin box 1 and 2 haven't been Replenishing coins follow the right process None
17056 Coin acceptance system replenished
Module position is abnormal Replace the faulty device None
17057 Coin acceptance system Recycle hopper 3 fail to present coin Replace the faulty device None
17058 Coin acceptance system Recycle hopper 3 is jammed by coin Clear the coin None
17059 Coin acceptance system Recycle hopper 4 fail to present coin Replace the faulty device None
17060 Coin acceptance system Recycle hopper 4 is jammed by coin Clear the coin None
17061 Coin acceptance system Channel running error Hardware problem, contact supplier None
17062 Coin acceptance system Channel entrance SENSOR fault Sensor fault, replace it None
17063 Coin acceptance system Channel exit SENSOR1 fault Sensor fault, replace it None
17064 Coin acceptance system Coin box existence sensor fault Sensor fault, replace it None
17065 Coin acceptance system Big HOPPER1 SENSOR fault Sensor fault, replace it None
17066 Coin acceptance system Big HOPPER2 SENSOR fault Sensor fault, replace it None
17067 Coin acceptance system Small HOPPER1 SENSOR fault Sensor fault, replace it None
17068 Coin acceptance system Small HOPPER2 SENSOR fault Sensor fault, replace it None
17069 Coin acceptance system Small HOPPER3 SENSOR fault Sensor fault, replace it None
17070 Coin acceptance system Small HOPPER4 SENSOR fault Sensor fault, replace it None
17071 Coin acceptance system Fail to open coin shutter Hardware problem, contact supplier None
17072 Coin acceptance system Fail to close coin shutter Hardware problem, contact supplier None
17073 Coin acceptance system File hasn't been downloaded Hardware problem, contact supplier None
17074 Coin acceptance system Voltage is too low to transact Hardware problem, contact supplier None
Install Hopper, update configuration files and
17075 Coin acceptance system Hopper non-existence or unavailable None
re-initialize the machine
17082 Coin acceptance system Fail to open the file Re-send the command after checking the file None
17083 Coin acceptance system File is too large Check the file None
17084 Coin acceptance system Fail to read the document Check the file None
Log length wrote is too long (exceeds
17085 Coin acceptance system Check the log length None
1024 bytes)
Firmware version isn't in accord with the
17086 Coin acceptance system Check the files name None
loading one after updating
17087 Coin acceptance system Reject box is full Replace the reject-box None
Serial port is not set or fail to be set, or CAS
17088 Coin acceptance system Severe error None
hasn't been initialized
17089 Coin acceptance system Unknown error Software problem, contact supplier None
17090 Coin acceptance system Interface parameter error Software problem, contact supplier None
17091 Coin acceptance system Device configuration error Software problem, contact supplier None
17092 Coin acceptance system Unsupported function Software problem, contact supplier None
17093 Coin acceptance system Serial configuration error Software problem, contact supplier None
Communication or hardware fault, check the
17094 Coin acceptance system NAK is received, data sent error None
cable or device
Communication or hardware fault, check the
17095 Coin acceptance system Data received error None
cable or device
Communication or hardware fault, check the
17096 Coin acceptance system Fail to send ENQ None
cable or device
Communication or hardware fault, check the
17097 Coin acceptance system Fail to send command None
cable or device
Communication or hardware fault, check the
17098 Coin acceptance system Waiting ACK timeout None
cable or device
Communication or hardware fault, check the
17099 Coin acceptance system Waiting response timeout None
cable or device

84/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
18011 Lobby90 Cashbox is near full Ask to empty cashbox None
18012 Lobby90 Retract area is not empty Stop to clear retract area None
18031 Lobby90 Replacement state (operation error) Contact the supplier and update the software None
18032 Lobby90 Deposit state (operation error) Contact the supplier and update the software None
18033 Lobby90 Idle state (operation error) Contact the supplier and update the software None
18034 Lobby90 Power save mode Contact the supplier and update the software None
18035 Lobby90 Equipment is busy Contact the supplier and update the software None
18036 Lobby90 initializing Contact the supplier and update the software None
18037 Lobby90 Parameter error Contact the supplier and update the software None
18038 Lobby90 Operation fault Contact the supplier and update the software None
18039 Lobby90 Command is not permitted Contact the supplier and update the software None
18040 Lobby90 Unsupported position Contact the supplier and update the software None
18041 Lobby90 Configuration error Check the configuration file None
18042 Lobby90 No note while counting notes Ignore None
18043 Lobby90 Too many notes Take away redundant notes None
18044 Lobby90 Note in entry slot Remove the notes or other object at the entry None
18045 Lobby90 Escrow is not empty slot
Empty the escrow None
18046 Lobby90 Escrow is full Empty the escrow None
18048 Lobby90 Security shutter is not closed Close the security shutter None
18049 Lobby90 Shutter is not closed Close the shutter None
18050 Lobby90 Fail to open shutter Resend the command None
18051 Lobby90 Fail to close shutter Resend the command None
18052 Lobby90 System time error Contact the supplier and update the software None
18053 Lobby90 Denomination info is not acquired Contact the supplier and update the software None
18060 Lobby90 Reject area is not empty None
18061 Lobby90 Rejected notes are not taken away Remind the users to take rejected notes away None
18062 Lobby90 Reject area is full None
18063 Lobby90 Shutter is moved illegally None
initialize the machine, if failed, please contact
18064 Lobby90 Fail to deposit None
the supplier
18065 Lobby90 Fail to retract None
18066 Lobby90 Transport error (jam) Remove the jammed note None
18067 Lobby90 Feeding slot error None
initialize the machine, if failed, please contact
18068 Lobby90 Sensor error None
the supplier
18069 Lobby90 Cashbox error None
18070 Lobby90 Reject vault is full Empty the reject vault as soon as possible None
18071 Lobby90 Cashbox is full Stop to clear cashbox None
initialize the machine, if failed, please contact
18072 Lobby90 Other error None
the supplier
18073 Lobby90 Cash deposit mechanism is not in position Stop to push it in position None
18074 Lobby90 Deposit shutter is opened Stop to close the shutter None
18075 Lobby90 External sensor error Check the IO expansion board and sensor None
18076 Lobby90 Cashbox shutter error Stop to check the shutter None
Communication cable is disconnected, please
18099 Lobby90 Communication fault None
check the cable
18101 CAM8340 Cassette 1 is near full status prompt, ignore 0x01
18102 CAM8340 Cassette 2 is near full status prompt, ignore 0x02
18103 CAM8340 Cassette 3 is near full status prompt, ignore 0x03
18104 CAM8340 Cassette 4 is near full status prompt, ignore 0x04
18105 CAM8340 Cassette 1 is full status prompt, ignore 0x05
18106 CAM8340 Cassette 2 is full status prompt, ignore 0x06
18107 CAM8340 Cassette 3 is full status prompt, ignore 0x07
18108 CAM8340 Cassette 4 is full status prompt, ignore 0x08
18109 CAM8340 No note in entry slot Insert notes in entry slot 0x09
18110 CAM8340 Notes are rejected when depositing Ignore 0x0A
18111 CAM8340 Notes exited when initializing Take out the notes 0x0B

85/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
18112 CAM8340 Notes are fed into cassette when Ignore 0x0C
18113 CAM8340 initializing
Fail to calculate and check Contact the supplier 0x0D
18114 CAM8340 Number of notes is wrong Contact the supplier 0x0E
18115 CAM8340 Cassette 1 CAN communication timeout waning prompt, ignore 0x0F
18116 CAM8340 Cassette 2 CAN communication timeout warning prompt, ignore 0x10
18117 CAM8340 Cassette 3 CAN communication timeout warning prompt, ignore 0x11
18118 CAM8340 Cassette 4 CAN communication timeout warning prompt, ignore 0x12
18119 CAM8340 Cassette 5 CAN communication timeout warning prompt, ignore 0x13
18120 CAM8340 Cassette 6 CAN communication timeout warning prompt, ignore 0x14
Interchangeable operation is unsupported
18121 CAM8340 status prompt, ignore 0x15
by cassette 1
Interchangeable operation is unsupported
18122 CAM8340 status prompt, ignore 0x16
by cassette 2
Interchangeable operation is unsupported
18123 CAM8340 status prompt, ignore 0x17
by cassette 3
Interchangeable operation is unsupported
18124 CAM8340 status prompt, ignore 0x18
by cassette 4
Interchangeable operation is unsupported
18125 CAM8340 status prompt, ignore 0x19
by cassette 5
Interchangeable operation is unsupported
18126 CAM8340 status prompt, ignore 0x1A
by cassette 6
18127 CAM8340 Photosensitive sensor fail to adjust status prompt, ignore 0x1B
18128 CAM8340 NV self-test failed status prompt, ignore 0x1C
Amount deposited or the number of notes
18129 CAM8340 Re-send the command 0x1D
is dissatisfied
18132 CAM8340 Invalid parameter Contact the supplier 0x20
18133 CAM8340 Unknown parameter Contact the supplier 0x21
18134 CAM8340 Cassette type setting error Contact the supplier 0x22
18135 CAM8340 Setting no denomination can be deposited Contact the supplier 0x23
18136 CAM8340 No initialization Contact the supplier 0x24
18137 CAM8340 Cassettes are re-inserted initialize the machine 0x25
18148 CAM8340 Note jam in UFCS initialize the machine 0x30
18149 CAM8340 Note jam between UFCS and DDTS initialize the machine 0x31
18150 CAM8340 Note jam in DDTS initialize the machine 0x32
18151 CAM8340 Note jam between DDTS and UWSS initialize the machine 0x33
18152 CAM8340 Note jam in UWSS initialize the machine 0x34
18153 CAM8340 Note jam between UWSS and UDTS initialize the machine 0x35
18154 CAM8340 Note jam in UDTS initialize the machine 0x36
18155 CAM8340 Note jam between UDTS and URCS initialize the machine 0x37
18156 CAM8340 Note jam in URCS initialize the machine 0x38
18157 CAM8340 Note jam between UDTS and DTS1 initialize the machine 0x39
18158 CAM8340 Note jam in LDTS1 initialize the machine 0x3A
18159 CAM8340 Note jam between LDTS1 and LDTS2 initialize the machine 0x3B
18160 CAM8340 Note jam in LDTS2 initialize the machine 0x3C
18161 CAM8340 Note jam between LDTS2 and LDTS3 initialize the machine 0x3D
18162 CAM8340 Note jam in LDTS3 initialize the machine 0x3E
18163 CAM8340 Note jam between LDTS3 and LDTS4 initialize the machine 0x3F
18164 CAM8340 Note jam in LDTS4 initialize the machine 0x40
18165 CAM8340 Note jam between LDTS2 and CIES1 initialize the machine 0x41
18166 CAM8340 Note jam between LDTS3 and CIES2 initialize the machine 0x42
18167 CAM8340 Note jam between LDTS4 and CIES3 initialize the machine 0x43
18168 CAM8340 Note jam between LDTS4 and CIES4 initialize the machine 0x44
18169 CAM8340 Note jam in cassette1 entry slot initialize the machine 0x45
18170 CAM8340 Note jam in cassette2 entry slot initialize the machine 0x46
18171 CAM8340 Note jam in cassette3 entry slot initialize the machine 0x47
18172 CAM8340 Note jam in cassette4 entry slot initialize the machine 0x48

86/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
18173 CAM8340 Note jam in UNVS0 initialize the machine 0x49
18174 CAM8340 Note jam in UNVS1 initialize the machine 0x4A
18175 CAM8340 Note jam in UNVS2 initialize the machine 0x4B
18176 CAM8340 Note jam in UNVS3 initialize the machine 0x4C
18177 CAM8340 Note jam in UNVS4 initialize the machine 0x4D
18178 CAM8340 Note jam between LDTS0 and LDTS1 initialize the machine 0x4E
18179 CAM8340 Note jam between LDTS and LDTS0 initialize the machine 0x4F
18180 CAM8340 Cassette 1 CIES sensor fault Contact the supplier 0x50
18181 CAM8340 Cassette 1 CICSL sensor fault Contact the supplier 0x51
18182 CAM8340 Cassette 1 CICSR sensor fault Contact the supplier 0x52
18183 CAM8340 Cassette 1 CPRSL sensor fault Contact the supplier 0x53
18184 CAM8340 Cassette 1 CPRSR sensor fault Contact the supplier 0x54
18185 CAM8340 Cassette 1 CPFS sensor fault Contact the supplier 0x55
18186 CAM8340 Cassette 1 CNFS sensor fault Contact the supplier 0x56
18187 CAM8340 Cassette 1 CFSS sensor fault Contact the supplier 0x57
18188 CAM8340 Cassette 1 CEDS sensor fault Contact the supplier 0x58
18189 CAM8340 Cassette 1 CPCS sensor fault Contact the supplier 0x59
18190 CAM8340 Cassette 1 push in motor fault Contact the supplier 0x5A
18191 CAM8340 Cassette 1 adjusting motor fault Contact the supplier 0x5B
18192 CAM8340 Cassette 1 intake commutator fault Contact the supplier 0x5C
18196 CAM8340 Cassette 2 CIES sensor fault Contact the supplier 0x60
18197 CAM8340 Cassette 2 CICSL sensor fault Contact the supplier 0x61
18198 CAM8340 Cassette 2 CICSR sensor fault Contact the supplier 0x62
18199 CAM8340 Cassette 2 CPRSL sensor fault Contact the supplier 0x63
18200 CAM8340 Cassette 2 CPRSR sensor fault Contact the supplier 0x64
18201 CAM8340 Cassette 2 CPFS sensor fault Contact the supplier 0x65
18202 CAM8340 Cassette 2 CNFS sensor fault Contact the supplier 0x66
18203 CAM8340 Cassette 2 CFSS sensor fault Contact the supplier 0x67
18204 CAM8340 Cassette 2 CEDS sensor fault Contact the supplier 0x68
18205 CAM8340 Cassette 2 CPCS sensor fault Contact the supplier 0x69
18206 CAM8340 Cassette 2 push in motor fault Contact the supplier 0x6A
18207 CAM8340 Cassette 2 adjusting motor fault Contact the supplier 0x6B
18208 CAM8340 Cassette 2 intake commutator fault Contact the supplier 0x6C
18212 CAM8340 Cassette 3 CIES sensor fault Contact the supplier 0x70
18213 CAM8340 Cassette 3 CICSL sensor fault Contact the supplier 0x71
18214 CAM8340 Cassette 3 CICSR sensor fault Contact the supplier 0x72
18215 CAM8340 Cassette 3 CPRSL sensor fault Contact the supplier 0x73
18216 CAM8340 Cassette 3 CPRSR sensor fault Contact the supplier 0x74
18217 CAM8340 Cassette 3 CPFS sensor fault Contact the supplier 0x75
18218 CAM8340 Cassette 3 CNFS sensor fault Contact the supplier 0x76
18219 CAM8340 Cassette 3 CFSS sensor fault Contact the supplier 0x77
18220 CAM8340 Cassette 3 CEDS sensor fault Contact the supplier 0x78
18221 CAM8340 Cassette 3 CPCS sensor fault Contact the supplier 0x79
18222 CAM8340 Cassette 3 push in motor fault Contact the supplier 0x7A
18223 CAM8340 Cassette 3 adjusting motor fault Contact the supplier 0x7B
18224 CAM8340 Cassette 3 intake commutator fault Contact the supplier 0x7C
18228 CAM8340 Cassette 4 CIES sensor fault Contact the supplier 0x80
18229 CAM8340 Cassette 4 CICSL sensor fault Contact the supplier 0x81
18230 CAM8340 Cassette 4 CICSR sensor fault Contact the supplier 0x82
18231 CAM8340 Cassette 4 CPRSL sensor fault Contact the supplier 0x83
18232 CAM8340 Cassette 4 CPRSR sensor fault Contact the supplier 0x84
18233 CAM8340 Cassette 4 CPFS sensor fault Contact the supplier 0x85
18234 CAM8340 Cassette 4 CNFS sensor fault Contact the supplier 0x86
18235 CAM8340 Cassette 4 CFSS sensor fault Contact the supplier 0x87
18236 CAM8340 Cassette 4 CEDS sensor fault Contact the supplier 0x88

87/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
18237 CAM8340 Cassette 4 CPCS sensor fault Contact the supplier 0x89
18238 CAM8340 Cassette 4 push in motor fault Contact the supplier 0x8A
18239 CAM8340 Cassette 4 adjusting motor fault Contact the supplier 0x8B
18240 CAM8340 Cassette 4 intake commutator fault Contact the supplier 0x8C
18244 CAM8340 UNES sensor fault Contact the supplier 0x90
18245 CAM8340 UFES sensor fault Contact the supplier 0x91
18246 CAM8340 URCS sensor fault Contact the supplier 0x92
18247 CAM8340 URES sensor fault Contact the supplier 0x93
18248 CAM8340 UFCSL sensor fault Contact the supplier 0x94
18249 CAM8340 UFCSR sensor fault Contact the supplier 0x95
18250 CAM8340 USCSL sensor fault Contact the supplier 0x96
18251 CAM8340 USCSR sensor fault Contact the supplier 0x97
18252 CAM8340 UMTSL sensor fault Contact the supplier 0x98
18253 CAM8340 UMTSR sensor fault Contact the supplier 0x99
18254 CAM8340 UDTS sensor fault Contact the supplier 0x99
18254 CAM8340 UDTS sensor fault Contact the supplier 0x9F
18255 CAM8340 UNLS sensor fault Contact the supplier 0x9A
18256 CAM8340 UPLS sensor fault Contact the supplier 0x9B
18257 CAM8340 UFLS sensor fault Contact the supplier 0x9C
18258 CAM8340 URLS sensor fault Contact the supplier 0x9D
18259 CAM8340 UPES sensor fault Contact the supplier 0x9E
18260 CAM8340 UWSSL sensor fault Contact the supplier 0xA0
18261 CAM8340 UWSSR sensor fault Contact the supplier 0xA1
18262 CAM8340 UDDS sensor fault Contact the supplier 0xA2
18263 CAM8340 LPES sensor fault Contact the supplier 0xA3
18264 CAM8340 LPLS sensor fault Contact the supplier 0xA4
18265 CAM8340 LPPS sensor fault Contact the supplier 0xA5
18266 CAM8340 LDTS1 sensor fault Contact the supplier 0xA6
18267 CAM8340 LDTS2 sensor fault Contact the supplier 0xA7
18268 CAM8340 LDTS3 sensor fault Contact the supplier 0xA8
18269 CAM8340 LDTS4 sensor fault Contact the supplier 0xA9
18270 CAM8340 DDTS sensor fault Contact the supplier 0xAA
18271 CAM8340 Reject-diverter fault Contact the supplier 0xAB
18272 CAM8340 Note feeding motor fault Contact the supplier 0xAC
18273 CAM8340 Upper transport motor fault Contact the supplier 0xAD
18274 CAM8340 Lower transport motor fault Contact the supplier 0xAE
18275 CAM8340 Note pressing motor is repositioned in Contact the supplier 0xAF
18276 CAM8340 place pressing motor presses notes in place
Note Contact the supplier 0xB0
18277 CAM8340 Note pressing motor fault Contact the supplier 0xB1
18278 CAM8340 Fore-transport motor fault Contact the supplier 0xB2
18279 CAM8340 Sensor LDRTSO hardware fault Contact the supplier 0xB3
18292 CAM8340 NV isn't closed Close the NV 0xC0
18293 CAM8340 Upper transport isn't closed Close the upper transport 0xC1
18294 CAM8340 Front-cover of upper transport isn't closed Close the front-cover of upper transport 0xC2
18295 CAM8340 Rear-cover of upper transport isn't closed Close the rear-cover of upper transport 0xC3
18296 CAM8340 Upper unit isn't clicked into place Close the upper unit 0xC4
18297 CAM8340 Lower unit isn't clicked into place Close the lower unit 0xC5
18298 CAM8340 Cover of the hopper is not closed Close the cover 0xC6
18308 CAM8340 ACK non-existence Contact the supplier 0xD0
18309 CAM8340 Communication frame error Contact the supplier 0xD1
18310 CAM8340 Communication timeout Contact the supplier 0xD2
18311 CAM8340 Check codes error Contact the supplier 0xD3
18312 CAM8340 Sequence number error Contact the supplier 0xD4
18313 CAM8340 The current mode is ODS Contact the supplier 0xD5
18324 CAM8340 Communication with NV timeout Contact the supplier 0xE0

88/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
18325 CAM8340 DSP1 chip fail to enable CIS to lighten Contact the supplier 0xE1
18326 CAM8340 DSP2 chip fail to enable CIS to lighten Contact the supplier 0xE2
18327 CAM8340 DSP1 chip fail to disable CIS to lighten Contact the supplier 0xE3
18328 CAM8340 DSP2 chip fail to disable CIS to lighten Contact the supplier 0xE4
18329 CAM8340 Unknown NV error Contact the supplier 0xE5
18340 CAM8340 Flash erasing error Contact the supplier 0xF0
18341 CAM8340 Fail to write data list Contact the supplier 0xF1
18342 CAM8340 Read Log failed Contact the supplier 0xF2
18343 CAM8340 Data packet is too long Contact the supplier 0xF3
18344 CAM8340 Fail to write Log Contact the supplier 0xF4
18345 CAM8340 Fail to read data list Contact the supplier 0xF5
18346 CAM8340 Fail to read/write Flash Contact the supplier 0xF6
18372 CAM8340 Accounting treatment Accounting treatment 0x110
18373 CAM8340 Cassettes are non-existent or forbidden Contact the supplier 0x111
18374 CAM8340 CAN communication timeout Contact the supplier 0x112
18388 CAM8340 Note width is abnormal Contact the supplier 0x120
Notes are fed into cassette 1 instead of the
18389 CAM8340 Contact the supplier 0x121
specified one
Notes are fed into cassette 2 instead of the
18390 CAM8340 Contact the supplier 0x122
specified one
Notes are fed into cassette 3 instead of the
18391 CAM8340 Contact the supplier 0x123
specified one
Notes are fed into cassette 4 instead of the
18392 CAM8340 Contact the supplier 0x124
specified one
18393 CAM8340 Deposit timeout Contact the supplier 0x125
18394 CAM8340 Notes remains in the lower transport Contact the supplier 0x126
18395 CAM8340 Notes are fed into incorrect path Contact the supplier 0x127
18396 CAM8340 Notes remains in transport Contact the supplier 0x128
18397 CAM8340 Collecting thickness zero values error Contact the supplier 0x129
18398 CAM8340 Note feeding error Contact the supplier 0x12A
18399 CAM8340 Physical form of notes in transport is Contact the supplier 0x12B
18400 CAM8340 abnormal
NV sequence number is in disorder Contact the supplier 0x12C
18401 CAM8340 Too much notes remains in exit slot Contact the supplier 0x12D
Clear the jammed note from LDTS1
18402 CAM8340 Contact the supplier 0x12E
manually (the note hasn't been entered in
18403 CAM8340 an
Failaccount)
to check accounts Readjust the accounts 0x12F
18404 CAM8340 Note jam in cassette 1 entry Clear the note jammed manually 0x130
18405 CAM8340 Note jam in cassette 2 entry Clear the note jammed manually 0x131
18406 CAM8340 Note jam in cassette 3 entry Clear the note jammed manually 0x132
18407 CAM8340 Note jam in cassette 4 entry Clear the note jammed manually 0x133
Damper-electromagnet or accepting- initialize the machine, then re-send the
18408 CAM8340 0x134
commutator is not in the right place command
Reject-electromagnet or accepting- initialize the machine, then re-send the
18410 CAM8340 0x136
commutator is not in the right place command
Reject-electromagnet or reject- initialize the machine, then re-send the
18411 CAM8340 0x137
commutator is not in the right place command
18500 CAM8340 Undefined command Contact the supplier None
18501 CAM8340 Configuration SRAM failure Contact the supplier None
18502 CAM8340 Data checking error Contact the supplier None
18503 CAM8340 Fail to operate FLASH program Contact the supplier None
18504 CAM8340 Fail to operate FLASH data Contact the supplier None
18505 CAM8340 Communication timeout Contact the supplier None
18507 CAM8340 Fail to reposition cassette 1 Contact the supplier None
18508 CAM8340 Fail to reposition cassette 2 Contact the supplier None
18509 CAM8340 Fail to reposition cassette 3 Contact the supplier None
18510 CAM8340 Fail to reposition cassette 4 Contact the supplier None

89/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
18511 CAM8340 Fail to reposition ODS Contact the supplier None
18512 CAM8340 Fail to reposition NV51 interface board Contact the supplier None
18514 CAM8340 Fail to start updating cassette 1 Contact the supplier None
18515 CAM8340 Fail to start updating cassette 2 Contact the supplier None
18516 CAM8340 Fail to start updating cassette 3 Contact the supplier None
18517 CAM8340 Fail to start updating cassette 4 Contact the supplier None
18518 CAM8340 Fail to start updating ODS Contact the supplier None
18519 CAM8340 Fail to start updating NV51 interface Contact the supplier None
18520 CAM8340 board
Update AC failure Contact the supplier None
18521 CAM8340 Update Cassette 1 failure Contact the supplier None
18522 CAM8340 Update Cassette 2 failure Contact the supplier None
18523 CAM8340 Update Cassette 3 failure Contact the supplier None
18524 CAM8340 Update Cassette 4 failure Contact the supplier None
18525 CAM8340 Update ODS failure Contact the supplier None
18526 CAM8340 Fail to update NV51 interface board Contact the supplier None
The downloaded file is non-existence or
18527 CAM8340 Contact the supplier None
incomplete
Acquiring file version information failed
18528 CAM8340 or the file version is consistent with the Contact the supplier None
updating one after downloading
18529 CAM8340 Format of the downloaded file error Contact the supplier None
18530 CAM8340 Data receiving or sending error Contact the supplier None
18531 CAM8340 Fail to issue data (0001) Contact the supplier None
18532 CAM8340 CRC checking failed (0031) Contact the supplier None
18533 CAM8340 Program checking error (0032, 0035) Contact the supplier None
18534 CAM8340 Fail to erase the section (0033) Contact the supplier None
18535 CAM8340 Programming failure (0034) Contact the supplier None
18536 CAM8340 NV self-test failure Contact the supplier None
18537 CAM8340 Code updating failure Contact the supplier None
18538 CAM8340 Fail to open the downloaded file Contact the supplier None
18539 CAM8340 Fail to read the downloaded file Contact the supplier None
Fail to acquire version information for
18540 CAM8340 Contact the supplier None
updating file
It is not permit to download firmware
18541 CAM8340 Contact the supplier None
program with this version
18542 CAM8340 Undefined error for NV Contact the supplier None
18550 CAM8340 Fail to write cassette Contact the supplier None
18560 CAM8340 No image can be acquired Contact the supplier None
18561 CAM8340 Fail to convert denomination information Contact the supplier None
Amount of blacklist sequence number is
18562 CAM8340 Contact the supplier None
abnormal
18570 CAM8340 RSA key non-existence Update software None
18571 CAM8340 Fail to load RSA key Update software None
18572 CAM8340 RSA key is overdue Update software None
18573 CAM8340 User data of intelligent cassette checking Replace the cassette None
18580 CAM8340 error
Communication between driver and NV Contact the supplier None
18581 CAM8340 failure
Fail to save image as a document Contact the supplier None
18583 CAM8340 Image validating failure Contact the supplier None
18584 CAM8340 Data searching failure Contact the supplier None
18585 CAM8340 Fail to operate data libraries Contact the supplier None
18586 CAM8340 Fail to allocate memory Contact the supplier None
18587 CAM8340 Fail to delete image Contact the supplier None
18588 CAM8340 Fail to load OCQ libraries Contact the supplier None
18589 CAM8340 Fail to operate SQL document Contact the supplier None
18590 CAM8340 Invalid parameter Contact the supplier None
18591 CAM8340 Data libraries is backing up, try again later Contact the supplier None

90/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
18592 CAM8340 Equipment is busy Contact the supplier None
18593 CAM8340 Invalid command Contact the supplier None
18595 CAM8340 Unknown error Contact the supplier None
18596 CAM8340 Parameters setup is not correct Contact the supplier None
18597 CAM8340 command sending failure Contact the supplier None
18598 CAM8340 Data received is incorrect Contact the supplier None
Check if the supply power is cut off or the
18599 CAM8340 Communication timeout None
communication cable works abnormal
18601 CAM8340 Cassette 1 is near full Warning prompt, ignore 0x0001
18602 CAM8340 Cassette 2 is near full Warning prompt, ignore 0x0002
18603 CAM8340 Cassette 1 is full Warning prompt, ignore 0x0003
18604 CAM8340 Cassette 2 is full Warning prompt, ignore 0x0004
18608 CAM8340 Fail to feed notes Shut down the machine to check 0x0008
There is no note or notes are not in
18609 CAM8340 Warning prompt, ignore 0x0009
proper position at the feeding slot
Close the shutter in a forced manner, and
18610 CAM8340 Foreign objects are found at shutter 0x000A
shut down the machine to check
18611 CAM8340 No note at shutter Warning prompt, ignore 0x000B
Notes remain in the reject bin for left Close the shutter in a forced manner, and
18613 CAM8340 0x000D
notes shut down the machine
18615 CAM8340 Roller is empty Warning prompt, ignore 0x000F
18616 CAM8340 Notes remain in roller Reset the CAM8340 0x0010
18617 CAM8340 Warning for full roller Warning prompt, ignore 0x0011
18618 CAM8340 Roller needs resetting Reset the CAM8340 0x0012
18619 CAM8340 Too many notes are rejected Reset and retry 0x0013
18620 CAM8340 Note is in abnormal form Reset and retry 0x0014
18621 CAM8340 Note is rejected during transaction Warning prompt, ignore 0x0015
18622 CAM8340 Single transaction upper limit is Warning prompt, ignore 0x0016
18623 CAM8340 Notes are rejected when initialization Warning prompt, ignore 0x0017
Notes are fed into cassette when
18624 CAM8340 Warning prompt, ignore 0x0018
initialization
Note 1 is fed into cassette when
18625 CAM8340 Warning prompt, ignore 0x0019
initialization
Note 2 is fed into cassette when
18626 CAM8340 Warning prompt, ignore 0x001A
initialization
18630 CAM8340 Violations Warning prompt, ignore 0x001E
18632 CAM8340 Invalid parameter Retry; update software if the problem still 0x0020
Check the parameter configuration and then
18633 CAM8340 Unidentified parameter 0x0021
retry
Check the parameter configuration and then
18634 CAM8340 Cassette type error 0x0022
retry
Check the parameter configuration and then
18635 CAM8340 No available denomination is set 0x0023
retry
18636 CAM8340 No initialization setting Initialize it 0x0024
18637 CAM8340 Cassette has been re-inserted Initialize it 0x0025
18638 CAM8340 Fail to set deposit and reject Reset the CAM8340 0x0026
Reset the CAM8340; shut down it if the
18648 CAM8340 Note is jammed at FSC (S03) 0x0030
problem still occurs
Note is jammed between FSC and Reset the CAM8340; shut down it if the
18649 CAM8340 0x0031
CSC0 problem still occurs
Reset the CAM8340; shut down it if the
18650 CAM8340 Note is jammed at JSC 0x0032
problem still occurs
Reset the CAM8340; shut down it if the
18651 CAM8340 Note is jammed at JSC1 0x0033
problem still occurs

91/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Reset the CAM8340; shut down it if the
18652 CAM8340 Note is jammed at CSC0 0x0034
problem still occurs
Note is jammed between FSC and Reset the CAM8340; shut down it if the
18653 CAM8340 0x0035
CSC11 problem still occurs
Reset the CAM8340; shut down it if the
18654 CAM8340 Note is jammed at CSC11 0x0036
problem still occurs
Note is jammed between CSC11 and Reset the CAM8340; shut down it if the
18655 CAM8340 0x0037
CSC0 problem still occurs
Reset the CAM8340; shut down it if the
18656 CAM8340 Note is jammed at CSC1 0x0038
problem still occurs
Reset the CAM8340; shut down it if the
18657 CAM8340 Note is jammed at CSC2 0x0039
problem still occurs
Reset the CAM8340; shut down it if the
18658 CAM8340 Note is jammed at CSC3 0x003A
problem still occurs
Note is jammed between CSC0 and Reset the CAM8340; shut down it if the
18659 CAM8340 0x003B
CSC2 problem still occurs
Reset the CAM8340; shut down it if the
18660 CAM8340 Note is jammed at CSC9 0x003C
problem still occurs
Note is jammed between CSC9 and Reset the CAM8340; shut down it if the
18661 CAM8340 0x003D
CSC4 problem still occurs
Note is jammed between CSC2 and Reset the CAM8340; shut down it if the
18662 CAM8340 0x003E
CSC4 problem still occurs
Reset the CAM8340; shut down it if the
18663 CAM8340 Note is jammed at CSC4 0x003F
problem still occurs
Note is jammed between CSC4 and Reset the CAM8340; shut down it if the
18664 CAM8340 0x0040
CSC5 problem still occurs
Reset the CAM8340; shut down it if the
18665 CAM8340 Note is jammed at CSC5 0x0041
problem still occurs
Note is jammed between CSC5 and Reset the CAM8340; shut down it if the
18666 CAM8340 0x0042
CSC6 problem still occurs
Reset the CAM8340; shut down it if the
18667 CAM8340 Note is jammed at CSC6 0x0043
problem still occurs
Note is jammed between CSC6 and Reset the CAM8340; shut down it if the
18668 CAM8340 0x0044
BSC problem still occurs
Reset the CAM8340; shut down it if the
18669 CAM8340 Note is jammed at BSC 0x0045
problem still occurs
Note is jammed between BSC and Reset the CAM8340; shut down it if the
18670 CAM8340 0x0046
CSC7 problem still occurs
Note is jammed between CSC6 and Reset the CAM8340; shut down it if the
18671 CAM8340 0x0047
CSC7 problem still occurs
Reset the CAM8340; shut down it if the
18672 CAM8340 Note is jammed at CSC7 0x0048
problem still occurs
Note is jammed between CSC7 and Reset the CAM8340; shut down it if the
18673 CAM8340 0x0049
CSC8 problem still occurs
Reset the CAM8340; shut down it if the
18674 CAM8340 Note is jammed at CSC8 0x004A
problem still occurs
Note is jammed between CSC8 and Reset the CAM8340; shut down it if the
18675 CAM8340 0x004B
CSC9 problem still occurs
Note is jammed between CSC8 and Reset the CAM8340; shut down it if the
18676 CAM8340 0x004C
SST problem still occurs
Reset the CAM8340; shut down it if the
18677 CAM8340 Note is jammed at SST 0x004D
problem still occurs
Note is jammed between CSC5 and Reset the CAM8340; shut down it if the
18678 CAM8340 0x004E
CSC10 problem still occurs

92/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Reset the CAM8340; shut down it if the
18679 CAM8340 Note is jammed at CSC10 0x004F
problem still occurs
Note is jammed between CSC4 and Reset the CAM8340; shut down it if the
18680 CAM8340 0x0050
LST problem still occurs
Reset the CAM8340; shut down it if the
18681 CAM8340 Note is jammed at LST 0x0051
problem still occurs
Note is jammed between LST and Reset the CAM8340; shut down it if the
18682 CAM8340 0x0052
CBSC1 problem still occurs
Reset the CAM8340; shut down it if the
18683 CAM8340 Note is jammed at CBSC1 0x0053
problem still occurs
Note is jammed between LST and Reset the CAM8340; shut down it if the
18684 CAM8340 0x0054
CBSC2 problem still occurs
Reset the CAM8340; shut down it if the
18685 CAM8340 Note is jammed at CBSC2 0x0055
problem still occurs
Reset the CAM8340; shut down it if the
18686 CAM8340 Note is jammed at SSE0 0x0056
problem still occurs
Reset the CAM8340; shut down it if the
18687 CAM8340 Note is jammed at SSE2 0x0057
problem still occurs
Hardware (such as sensor or motor) Reset the CAM8340; shut down it if the
18696 CAM8340 0x0060~0x00EF
fault problem still occurs
Error code of communication with
18840 CAM8340 Shut down and repair 0x00F0~0x00FF
underlying serial port
18856 CAM8340 NV fault Shut down and repair 0x0100~0x010F
18872 CAM8340 Operation fault of underlying log Retry 0x0110~0x011F
18888 CAM8340 Cassettes are all full Stop operation 0x0120
18889 CAM8340 Cassettes do not exist or are disabled Shield the cassette/service 0x0121
18890 CAM8340 Communication with cassette times Reset the CAM8340 0x0122
Reset the CAM8340, stop the cheque
18904 CAM8340 Printing failed 0x0130
service if the problem still occurs
Reset the CAM8340, stop the cheque
18905 CAM8340 Printer initialization failed 0x0131
service if the problem still occurs
Reset the CAM8340, stop the cheque
18906 CAM8340 Communication with printer times out 0x0132
service if the problem still occurs
18907 CAM8340 No ink cartridge Stop the cheque service 0x0133
18920 CAM8340 Abnormal note length Reset and retry 0x0140
18922 CAM8340 NV sequence number is in disorder Reset and retry 0x0142
18926 CAM8340 Notes are fed into incorrect path Reset and retry 0x0146
Notes are fed into cassette 1 instead of
18927 CAM8340 Settle and adjust the account 0x0147
the specified one
Notes are fed into cassette 2 instead of
18928 CAM8340 Settle and adjust the account 0x0148
the specified one
18932 CAM8340 Cash counting timeout Reset 0x014C
18933 CAM8340 Deposit timeout Reset 0x014D
18935 CAM8340 CAM8340 slot is not in position Stop to maintain it manually 0x014F
18936 CAM8340 Front-end of the upper unit is opened Stop to maintain it manually 0x0150
18937 CAM8340 Upper unit is not in position Stop to maintain it manually 0x0151
Reset the CAM8340; shut down it if the
18938 CAM8340 Shutter is opened illegally 0x0152
problem still occurs
18939 CAM8340 Lower unit is not in position Stop to maintain it manually 0x0153
18940 CAM8340 Failed to feed the note Retry 0x0154
18941 CAM8340 Failed to deliver the note Retry 0x0155
Reset the CAM8340; shut down it if the
18943 CAM8340 Too many suspected notes 0x0157
problem still occurs
18945 CAM8340 Uncertain note denomination Reset and retry 0x0159

93/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Reset the CAM8340; shut down it if the
18946 CAM8340 Notes remain in transport 0x015A
problem still occurs
Reset the CAM8340; shut down it if the
18947 CAM8340 Notes remain in roller 0x015B
problem still occurs
Reset the CAM8340; shut down it if the
18948 CAM8340 Notes remain in the lower transport 0x015C
problem still occurs
Reject bin for left notes needs to be
18949 CAM8340 Stop to maintain it manually 0x015D
cleared
Reject bin for suspected notes needs
18950 CAM8340 Stop to maintain it manually 0x015E
to be cleared
18951 CAM8340 Manual clearing is required Stop to maintain it manually 0x015F
18952 CAM8340 Escrow system failed Stop to maintain it manually 0x0160
18954 CAM8340 Fail to check the note count Cancel the current transaction 0x0162
18955 CAM8340 Fail to check the deposited notes Settle and adjust the account 0x0163
18970 CAM8340 No image can be acquired Retry or ignore None
Amount of blacklist serial numbers is
18971 CAM8340 Retry or update software None
abnormal
18972 CAM8340 Fail to convert denomination Retry or update software None
Communication between driver and Check the NV communication cable and
18980 CAM8340 None
NV failed reset NV
18981 CAM8340 Attempt to save image data in file Retry, check the disk space and None
Database being backed up, please try
18982 CAM8340 Ignore None
again later
18983 CAM8340 Image recognition failed Ignore None
18984 CAM8340 Data retrieval failed Retry None
18985 CAM8340 Database operation failed Check the configuration and database file None
18986 CAM8340 Fail to allocate memory Retry None
18987 CAM8340 Fail to delete image Check the configuration and image file None
18988 CAM8340 Fail to load OCR libraries Check the relative DLL None
Retry, take other actions if the problem still
18989 CAM8340 Fail to operate SQL file None
occurs
18990 CAM8340 Invalid parameter Change parameter and retry None
18992 CAM8340 Device is busy Retry or ignore None
18993 CAM8340 Invalid command Update software None
18995 CAM8340 Unknown error Reset, update software if the problem still None
Parameter configuration is wrong in Check the parameter configuration and then
18996 CAM8340 None
the configuration file retry
Check if the communication cable works
18997 CAM8340 Command sending failed None
normally
18998 CAM8340 Data received is wrong Check the communication parameter and None
Check the power supply; check the
18999 CAM8340 Communication timeout None
communication configuration
exitnotes transported to the stacker when Take the notes from stackers
19101 Note sorting machine 1001
initializing
exitnotes transported to the reject slot Take the notes from reject slot
19102 Note sorting machine 1002
when initializing
19103 Note sorting machine Sorting finished Ignore 1003
19104 Note sorting machine Stacker 1 is full Remove the notes from stacker 1 1004
19105 Note sorting machine Stacker 2 is full Remove the notes from stacker 2 1005
19106 Note sorting machine Stacker 3 is full Remove the notes from stacker 3 1006
19107 Note sorting machine Stacker 4 is full Remove the notes from stacker 4 1007
19108 Note sorting machine Reject slot is full Take the notes from reject slot 1008
19109 Note sorting machine Cash-in slot is empty Load notes 1009
19110 Note sorting machine Notes remain in stacker 1 Remove the notes from stacker 1 100A
19111 Note sorting machine Notes remain in stacker 2 Remove the notes from stacker 2 100B

94/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
19112 Note sorting machine Notes remain in stacker 3 Remove the notes from stacker 3 100C
19113 Note sorting machine Notes remain in stacker 4 Remove the notes from stacker 4 100D
19114 Note sorting machine Notes remain in reject slot Remove the notes from reject slot 100E
19115 Note sorting machine Note feeding failure Align the notes in proper position and load 100F
Blacklist note detected again blacklist note from reject slot and press
Remove
19116 Note sorting machine 1010
"Start"
19117 Note sorting machine Notes remain in stacker 5 Take the notes from stacker 5 1011
19118 Note sorting machine Notes remain in stacker 6 Take the notes from stacker 6 1012
19119 Note sorting machine Notes remain in stacker 7 Take the notes from stacker 7 1013
19120 Note sorting machine Notes remain in stacker 8 Take the notes from stacker 8 1014
19121 Note sorting machine Stacker 5 is full Take the notes from stacker 5 1015
19122 Note sorting machine Stacker 6 is full Take the notes from stacker 6 1016
19123 Note sorting machine Stacker 7 is full Take the notes from stacker 7 1017
19124 Note sorting machine Stacker 8 is full Take the notes from stacker 8 1018
19133 Note sorting machine Log re-calculation Ignore 1021
19134 Note sorting machine Finish to read Log Ignore 1022
19135 Note sorting machine Reading logs...... Please wait until the reading finish 1023
19140 Note sorting machine Sensors are dirty Clean NV transport 1031~1040
19141 Note sorting machine CIS1, CIS2 are dirty Clean NV transport 1041~1043
19150 Note sorting machine Notes remains in cash-in slot Remove the notes None
19151 Note sorting machine Notes remain in stacker 1 Remove the notes None
19152 Note sorting machine Notes remain in stacker 2 Remove the notes None
19153 Note sorting machine Notes remain in reject slot Remove the notes None
19154 Note sorting machine All stackers are full Remove the notes None
19155 Note sorting machine Reject slot is full Remove the notes None
19156 Note sorting machine Notes are removed from stacker 1 Remove notes illegally None
19157 Note sorting machine Notes are removed from stacker 2 Remove notes illegally None
19158 Note sorting machine Fail to feed notes in cash-in slot Clear the notes from cash-in slot, then load it None
19159 Note sorting machine Unqualified notes are detected in cash-in again
Ignore None
slot are transported to the reject slot
Notes
19160 Note sorting machine Remove the notes None
during sorting
19161 Note sorting machine No notes in cash-in slot Load notes None
19162 Note sorting machine Number of notes rejected exceeded the Take the notes rejected and load new ones None
19163 Note sorting machine limit
All stackers are unusable (batch value is 0)
Reset the stacker batch value None
Check if all parts of the machine are in proper
19164 Note sorting machine NV is not closed None
position
Thickness transport is opened (when Check if all parts of the machine are in proper
19165 Note sorting machine None
stand-by) position
Check if all parts of the machine are in proper
19166 Note sorting machine Main transport is opened (when stand-by) None
position
19167 Note sorting machine Notes remains in transport Remove the notes None
19168 Note sorting machine Transport feed notes abnormally Load cash again None
19169 Note sorting machine Power-down is detected Ignore 1024
19171 Note sorting machine RC1 has been re-inserted initialize 2001
19172 Note sorting machine RC2 has been re-inserted initialize 2002
19173 Note sorting machine Notes remains in reject bin Remove the notes from reject bin 2011
19174 Note sorting machine Logical calculus for reject bin is full Remove the notes from reject bin 2012
Note denomination of RC1 hopper is not
19175 Note sorting machine Replace the RC1 2015
accordant with the setting value
Note denomination of RC2 hopper is not
19176 Note sorting machine Replace the RC2 2016
accordant with the setting value
19177 Note sorting machine RC1 is full Replace the RC1 2017
19178 Note sorting machine RC2 is full Replace the RC2 2018
19179 Note sorting machine RC1 is non-existence Insert RC1 2019
19180 Note sorting machine RC2 is non-existence Insert RC2 201A
19181 Note sorting machine No cassette in hopper Insert cassettes 202B

95/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
19182 Note sorting machine RC1 isn't empty Remove notes from cassette 203C
19183 Note sorting machine RC2 isn't empty Remove notes from cassette 204D
19184 Note sorting machine RC1 and RC2 aren't empty Remove notes from cassettes 205E
19185 Note sorting machine RC1 and RC2 have been re-inserted initialize 206F
Note denomination of RC1 and RC2
19186 Note sorting machine Replace the RC1 and RC2 2010
hoppers aren't accordant with the setting
19187 Note sorting machine values
Upper unit of the note loading unit is Close the upper unit 2013
19190 Note sorting machine opened
Note stacking at output slot 1 is blocked 1. Load note again; 2. Clean notes in the slot. None
19191 Note sorting machine Note stacking at output slot 2 is blocked 1. Load note again; 2. Clean notes in the slot. None
19192 Note sorting machine Suspect note is detected Take the suspect note None
19193 Note sorting machine Image recording device is busy 1. Load note again; 2. Clean notes in the slot. None
Send the “stop sorting” command and then
19200 Note sorting machine The underlayer is in working status 6007
send other commands
Check if sensor cable is in good connection
19201 Note sorting machine Sensor abnormal None
or the sensor is damaged
Check the effectiveness of the sensor,
19202 Note sorting machine Transport sensor abnormal 6024
initialize it, and then recount the notes in
the stacker
initialize, remove the notes from stacker 1 and
19203 Note sorting machine Stacker 1 sensor failed 6025
do sorting
initialize, remove the notes from stacker 2 and
19204 Note sorting machine Stacker 2 sensor failed 6026
do sorting
initialize, remove the notes from stacker 3 and
19205 Note sorting machine Stacker 3 sensor failed 6027
do sorting
initialize, remove the notes from stacker 4 and
19206 Note sorting machine Stacker 4 sensor failed 6028
do sorting
19210 Note sorting machine NE1 communication is abnormal Check NE1 communication cable 6101~6105
19211 Note sorting machine NE1 and NB communication timeout Check NB communication cable 6109
19212 Note sorting machine NE2 communication is abnormal Check NE2 communication cable 6201~6205
19213 Note sorting machine NE2 and NB communication timeout Check NB communication cable 6209
Remove notes from NE1 and re-sorting the last
19214 Note sorting machine Note leaves from NE1 6108
bundle
Remove notes from NE2 and re-sorting the last
19215 Note sorting machine Note leaves from NE2 6208
bundle
Initialize the machine; take out the notes from
19216 Note sorting machine Sensor at stacker 5 is abnormal stacker 5 and place them in the input slot to 6029
restart sorting
Initialize the machine; take out the notes from
19217 Note sorting machine Sensor at stacker 6 is abnormal stacker 6 and place them in the input slot to 602A
restart sorting
Initialize the machine; take out the notes from
19218 Note sorting machine Sensor at stacker 7 is abnormal stacker 7 and place them in the input slot to 602B
restart sorting
Initialize the machine; take out the notes from
19219 Note sorting machine Sensor at stacker 8 is abnormal stacker 8 and place them in the input slot to 602C
restart sorting
19220 Note sorting machine NS communication is abnormal Check NS communication cable 6301~6304
7101
19221 Note sorting machine EX1 communication is abnormal Check EX1 communication cable 7102
7104
7201
19222 Note sorting machine EX2 communication is abnormal Check EX2 communication cable 7202
7204
19230 Note sorting machine Command parameter error Check validity of the command None
Check if the paper tape is in its path and if
19231 Note sorting machine Paper tape abnormal 655C
it is jammed in its path

96/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Initialize the machine, pull out the binding
19232 Note sorting machine Tape cutting failed module, and remove the notes and 655E
remaining paper tape
19233 Note sorting machine Paper shortage on the reel Replace paper roll 6560
19234 Note sorting machine Strapping module is not in it's place Restore the strapping module 6562
Initiate machine, clear remaining paper tape if
19235 Note sorting machine Paper tape preparation failure 6563
there is any
19236 Note sorting machine remaining paper tape initialize machine, then clear the remaining 6564
paper tapemachine, pull out the strapping
initialize
19237 Note sorting machine Note remaining in the stacker 6565
module, take out the remaining note
19238 Note sorting machine Note remaining in the stacker initialize machine 6566
19239 Note sorting machine No note in the carriage initialize the machine 6567
Check if the corresponding motor, sensor and
19240 Note sorting machine Iron resetting failure 6568
their connection are normal
19241 Note sorting machine Iron is warming up Please wait for warming up finished 6569
19242 Note sorting machine Ironing paper tape failure Check the iron 6570
19257 Note sorting machine Note pressing plate failure Check the FPM and FPDS 6607
19258 Note sorting machine Note pressing plate returns failure Check the FPM and FPUS 6608
19259 Note sorting machine Note pressing plate sensor error Check the FPUS and FPDS 6609
Notes are retracted too much for they Check if loading notes is normal or the feeding
19260 Note sorting machine 660A
keeps too close space is reasonable
19270 Note sorting machine Thickness detection error Check or correct MTS None
19280 Note sorting machine Blacklist parameter invalid Check the parameter or download again 6731~673B
Check the corresponding sensor cable, and
19290 Note sorting machine Sensor fault 6A01~6A17
clean the sensor
19300 Note sorting machine NV internal error initialize or reposition NV, then contact the None
19301 Note sorting machine NV internal communication failure supplier
Reset NV 6709
19302 Note sorting machine CIS is dirty Clean CIS 6770~6772
19303 Note sorting machine Too much notes have been rejected by NV Ignore 670F
19304 Note sorting machine NV fan failure Check NV fan 6749
19305 Note sorting machine Currency setting error Set the correct currency 6713
NV image recorder hasn't been connected Check the corresponding communication cable,
19310 Note sorting machine 6714
initialize or reposition NV
19311 Note sorting machine NV image recorder communication Check NV image recorder cables 6717~671F
19312 Note sorting machine abnormal
NV image recorder connection error Connect the right NV image record device 6720
19313 Note sorting machine RCP system internal error initialize or reset NV and contact the supplier 6781~6789
19314 Note sorting machine U-disk collection system internal error initialize or reset NV and contact the supplier 6791~6799
Replace the disk or clear the disk; then restart
19315 Note sorting machine RCP system disk space is insufficient 6788
the application
Replace the U-disk or clear the U-disk; then
19316 Note sorting machine U-disk space is insufficient 6798
restart the application
19317 Note sorting machine Acquisition device error Resetting NV None
19318 Note sorting machine NV self-test failed Resetting NV None
19319 Note sorting machine NV denomination count error Resetting NV None
19321 Note sorting machine NE1 count =0, but notes remained there Take away notes from NE1. 6801
19322 Note sorting machine NE2 count =1, but notes remained there Take away notes from NE2. 6802
19323 Note sorting machine NE3 count =2, but notes remained there Take away notes from NE3. 6803
19324 Note sorting machine NE4 count =3, but notes remained there Take away notes from NE4. 6804
19326 Note sorting machine Unqualified notes transported to Stacker 1 Check TDS1 6806
19327 Note sorting machine Unqualified notes transported to Stacker 2 Check TDS2 6807
19328 Note sorting machine Unqualified notes transported to Stacker 3 Check TDS3 6808
19329 Note sorting machine Unqualified notes transported to Stacker 4 Check TDS3 6809
19330 Note sorting machine change direction failed Check TDS diverter None
19332 Note sorting machine NV is opened Check NV lock 6812
19333 Note sorting machine First-transport is opened Check the lock of first-transport 6813
19334 Note sorting machine Reject -transport is opened Check the lock of reject-transport 6814

97/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
19335 Note sorting machine Second-transport is opened Check the lock of second-transport 6815
19336 Note sorting machine Front fascia is opened Check the lock of front fascia 6816
19337 Note sorting machine Expansion transport is opened Close the expansion transport 7128, 7228
19340 Note sorting machine Invalid notes enter stacker 5 Check TDS5 681f
19341 Note sorting machine Invalid notes enter stacker 6 Check TDS5 6820
19342 Note sorting machine Invalid notes enter stacker 7 Check TDS5 6821
19343 Note sorting machine Invalid notes enter stacker 8 Check TDS5 6822
19350 Note sorting machine Some parts aren't clicks into place Check all parts position None
19370 Note sorting machine Motor fault Check the corresponding motor or sensor None
19371 Note sorting machine Note feeder motor failure Check the corresponding motor None
Check if note jam or the main motor works
19372 Note sorting machine Main motor fault 6901
abnormally
19400 Note sorting machine Other unknown note jam Clear the jammed notes and reset the machine None
19403 Note sorting machine Notes jam at FCS Clear the jammed notes manually 6903
19404 Note sorting machine Notes jam at SLS Clear the jammed notes manually 6904
19405 Note sorting machine Notes jam at NVTS Clear the jammed notes manually 6905
19406 Note sorting machine Notes jam at RCS Clear the jammed notes manually 6906
19407 Note sorting machine Notes jam at MEDS1 Clear the jammed notes manually 6907
19408 Note sorting machine Notes jam at MEDS2 Clear the jammed notes manually 6908
19409 Note sorting machine Notes jam at MEDS3 Clear the jammed notes manually 6909
19410 Note sorting machine Notes jam at TES1 Clear the jammed notes manually 690A
19411 Note sorting machine Notes jam at TES2 Clear the jammed notes manually 690B
19412 Note sorting machine Notes jam at TES3 Clear the jammed notes manually 690C
19413 Note sorting machine Notes jam at TES4 Clear the jammed notes manually 690D
19414 Note sorting machine Notes jam at NV1S Clear the jammed notes manually 690E
19415 Note sorting machine Notes jam at NV2S Clear the jammed notes manually 690F
19416 Note sorting machine Notes jam at NV3S Clear the jammed notes manually 6910
19417 Note sorting machine Notes jam at NV4S Clear the jammed notes manually 6911
19418 Note sorting machine Notes jam between NV1S and NV2S Clear the jammed notes manually 6912
19419 Note sorting machine Notes jam between NV2S and SLS Clear the jammed notes manually 6913
19420 Note sorting machine Notes jam between SLS and NVTS Clear the jammed notes manually 6914
19421 Note sorting machine Notes jam between NVTS and RCS Clear the jammed notes manually 6915
19422 Note sorting machine Notes jam between NVTS and MEDS1 Clear the jammed notes manually 6916
19423 Note sorting machine Notes jam between MEDS1 and TES1 Clear the jammed notes manually 6917
19424 Note sorting machine Notes jam between MEDS1 and TES2 Clear the jammed notes manually 6918
19425 Note sorting machine Notes jam between MEDS1 and MEDS2 Clear the jammed notes manually 6919
19426 Note sorting machine Notes jam between MEDS2 and MEDS3 Clear the jammed notes manually 691A
19432 Note sorting machine Notes jam between MEDS2 and TES2 Clear the jammed notes manually 6920
19433 Note sorting machine Notes jam between MEDS3 and TES3 Clear the jammed notes manually 6921
19434 Note sorting machine Notes jam between MEDS3 and TES4 Clear the jammed notes manually 6922
19435 Note sorting machine Picking roller clutch failure Check the corresponding motor and sensor 6923
19436 Note sorting machine Picking roller brake failure Check the corresponding motor and sensor 6924
19437 Note sorting machine Notes jam at MEDS4 Clear the jammed notes manually 6925
19438 Note sorting machine Notes jam between MEDS4 and TES4 Clear the jammed notes manually 6926
19439 Note sorting machine Notes jam between MEDS4 and ST03 Clear the jammed notes and initialize the 6928
machine
Open the front fascia, clear the jammed notes at
19440 Note sorting machine Notes jammed at MEDS5 6929
corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19441 Note sorting machine Notes jammed at MEDS6 692A
corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19442 Note sorting machine Notes jammed at MEDS7 692B
corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19443 Note sorting machine Notes jammed at MEDS8 692C
corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19444 Note sorting machine Notes jammed at TES5 692D
corresponding position and then initialize the
machine

98/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Open the front fascia, clear the jammed notes at
19445 Note sorting machine Notes jammed at TES6 692E
corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19446 Note sorting machine Notes jammed at TES7 692F
corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19447 Note sorting machine Notes jammed at TES8 6930
corresponding position and then initialize the
Notes jammed between MEDS4 and machine
Open the front fascia, clear the jammed notes at
19448 Note sorting machine 6931
MEDS5 corresponding position and then initialize the
Notes jammed between MEDS5 and machine
Open the front fascia, clear the jammed notes at
19449 Note sorting machine 6932
MEDS6 corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19450 Note sorting machine Notes jammed between MEDS5 and TES5 6933
corresponding position and then initialize the
Notes jammed between MEDS6 and machine
Open the front fascia, clear the jammed notes at
19451 Note sorting machine 6934
MEDS7 corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19452 Note sorting machine Notes jammed between MEDS6 and TES6 6935
corresponding position and then initialize the
Notes jammed between MEDS7 and machine
Open the front fascia, clear the jammed notes at
19453 Note sorting machine 6936
MEDS8 corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19454 Note sorting machine Notes jammed between MEDS7 and TES7 6937
corresponding position and then initialize the
machine
Open the front fascia, clear the jammed notes at
19455 Note sorting machine Notes jammed between MEDS8 and TES8 6938
corresponding position and then initialize the
19456 Note sorting machine Note loss is detected during initialization machine
Clear the jammed notes and reset the machine BB01
19460 Note sorting machine Notes remains in transport unit
Clear the jammed notes and reset the machine None
19461 Note sorting machine Transport feed notes abnormally Reset the machine None
19462 Note sorting machine Transport fail to feed notes Clear the jammed notes and reset the machine None
19465 Note sorting machine Notes at input slot Clear the slot and reset the machine unit None
19466 Note sorting machine Notes at output slot 1 Clear the slot and reset the machine unit None
19467 Note sorting machine Notes at output slot 2 Clear the slot and reset the machine unit None
19468 Note sorting machine Notes at reject slot Clear the slot and reset the machine unit None
19469 Note sorting machine Notes at the output slot are taken away Clear the slot and reset the machine unit None
Fail to communicate with the cash loading Check the communication between the sorting
19470 Note sorting machine 6401~6404,6425
unit unit and the cash loading unit
19471 Note sorting machine RC1 is full Replace RC1 6427,6430
19472 Note sorting machine RC2 is full Replace RC2 6428,6431
initialize, remove notes from cassette and load
19473 Note sorting machine Cash loading unit internal fault None
note again
19474 Note sorting machine Pressing plate of RC1 fault Check RC1 pressing plate None
19475 Note sorting machine Pressing plate of RC2 fault Check RC2 pressing plate None
19476 Note sorting machine Electromagnet of RC1 fault Check RC1 electromagnet None
19477 Note sorting machine Electromagnet of RC2 fault Check RC2 electromagnet None
19478 Note sorting machine Wing-wheel of RC1 fault Check RC1 wing-wheel None
19479 Note sorting machine Wing-wheel of RC2 fault Check RC2 wing-wheel None
19480 Note sorting machine RC1 motor fault Check RC1 motor 6479
19481 Note sorting machine RC2 motor fault Check RC2 motor 647A
19482 Note sorting machine RC1 hasn't drawn out Draw out RC1 646D
19483 Note sorting machine RC2 hasn't drawn out Draw out RC2 646E
19484 Note sorting machine RC1 communication abnormal Check RC1 cables None
19485 Note sorting machine RC2 communication abnormal Check RC2 cables None
19486 Note sorting machine Note jam at RC1 entry slot Clear the jammed notes None
19487 Note sorting machine Note jam at RC2 entry slot Clear the jammed notes None
Clear the jammed notes and check the
19488 Note sorting machine Note jam at ST01 None
corresponding sensors
Clear the jammed notes and check the
19489 Note sorting machine Note jam at upper unit None
corresponding sensors
Note jam between ST01 and RC1 entry Clear the jammed notes and check the
19490 Note sorting machine 6490
slot corresponding sensors

99/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
19491 Note sorting machine Transport motor is jammed Clear the jammed notes and check the main 6421
19492 Note sorting machine Upper unit is opened motor
Close the upper unit 6422,6423
19493 Note sorting machine Sensors fault Check the corresponding sensors and cables None
19500 Note sorting machine Note is rejected Reason for note rejection None
19510 Note sorting machine Sensor internal error Check the corresponding sensor and the feeding None
19515 Note sorting machine Download data online error result
Download again None
19540 Note sorting machine Lower layer internal communication fault Check if the communication cable works None
19550 Note sorting machine Lower layer internal error abnormally
Check the main board None
19551 Note sorting machine Detected 24V power off Exit applications and shut down the computer. None
19560 Note sorting machine Undefined internal hardware error initialize, if failed, call for service None
19570 Note sorting machine Unsupported command Software fault, check the command None
19571 Note sorting machine No proper command is received Initialization None
19580 Note sorting machine Converting denomination information Ask for help from supplier None
19581 Note sorting machine failed command ID
Invalid Software fault None
19582 Note sorting machine Undefined command Software fault 6004
19583 Note sorting machine Inappropriate command sent to machine initialize None
19588 Note sorting machine Too much software opened Software fault None
19589 Note sorting machine Invalid handle Software fault None
19590 Note sorting machine Loading DLL failed Check the driver file None
19591 Note sorting machine Invalid parameter is loaded Software fault None
Configuration file setup is incorrect or the
19596 Note sorting machine Parameter configuration error None
machine hasn't been found
Check if the communication of the machine
19597 Note sorting machine Fail to send command None
works abnormally
Check if the communication of the machine
19598 Note sorting machine Data received is wrong None
works abnormally
Check if the communication of the machine
19599 Note sorting machine Communication timeout None
works abnormally
20121 Card ejection module Parameter error Inspect the parameters and try again None
Initialize the machine and try again; if the fault
20131 Card ejection module S1 sensor fault 0x20
still exists, shut down the machine for
maintenance
Initialize the machine and try again; if the fault
20134 Card ejection module U3 sensor fault 0x23
still exists, shut down the machine for
maintenance
Initialize the machine and try again; if the fault
20135 Card ejection module Stepping motor for card feeding failed 0x24
still exists, shut down the machine for
maintenance
Initialize the machine and try again; if the fault
20136 Card ejection module DC motor of slot failed 0x25
still exists, shut down the machine for
maintenance
Initialize the machine and try again; if the fault
20137 Card ejection module DC motor for card insertion failed 0x26
still exists, shut down the machine for
20141 Card ejection module Card jammed at the entrance maintenance
Initialize the machine and try again 0x30
20144 Card ejection module Unavailable slot Check the slot; if the slot is available, try again 0x36
20145 Card ejection module Fail to retain/dispense card Initialize the machine and then try again 0x33 or 0x34
20146 Card ejection module Fail to reset the encoder Initialize the machine and then try again 0x35
20147 Card ejection module Initialization is not executed Initialize the machine and then try again 0x37
20150 Card ejection module Card retention is not prepared Please prepare to retain the card and then try 0x40
20170 Card ejection module Undefined errors again
Check error code None
Error occurs when reading or writing
20192 Card ejection module Check the configuration parameters None
configuration file
20193 Card ejection module Error occurs to the serial port Check the configuration parameters None
20194 Card ejection module configuration
Error occurs in command sending Try again or check the communication cable None
20195 Card ejection module Receive NAK Try again or check the communication cable None
20196 Card ejection module Received data is wrong Try again or check the communication cable None
20197 Card ejection module ACK waiting timed out Try again or check the communication cable None
20198 Card ejection module ENQ sending failed Try again or check the communication cable None
20199 Card ejection module Response waiting timed out Try again or check the communication cable None
22301 RF card reader Idle state There is no card. Wait to insert a card. None

100/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
22302 RF card reader Communication state The card communicates normally. None
22303 RF card reader Waiting state The card is not activated. None
22311 RF card reader Function configuration warning Warning prompt, ignore None
22312 RF card reader Parameter configuration warning Warning prompt, ignore None
22313 RF card reader Antenna is closed Open the antenna; ignore None
22321 RF card reader Parameter error Check command parameter format and range None
22322 RF card reader Undefined command Contact the supplier and update software None
22323 RF card reader Unknown device Contact the supplier and update software None
Restart the software or switch the power off and
22324 RF card reader Insufficient memory None
initialize the machine
22325 RF card reader Command sequence error Adjust command sequence None
22326 RF card reader Undefined error code Contact the supplier and update software None
22327 RF card reader Hardware error Replace the faulty device None
22331 RF card reader No card Card error, check the card again and activate it None
22332 RF card reader Multiple card Card error, check the card again and activate it None
22333 RF card reader Invalid card Card error, check the card again and activate it None
22334 RF card reader Card isn't activated Card error, check the card again and activate it None
22335 RF card reader Communication timeout Card error, check the card again and activate it None
22336 RF card reader Card error (unsupported card) Stop the transaction process None
22337 RF card reader Insufficient card access or password error Retry None
22340 RF card reader File operation error Retry None
22341 RF card reader Error occurs to the file data Retry None
Restart it; if the error still exists, shut down the
22391 RF card reader Error occurs to the interface information None
machine
Communication or hardware fault, Check
22393 RF card reader Communication component error None
communication cable or hardware
Check if the communication cable or hardware
22394 RF card reader Data sending error None
works in normal
22395 RF card reader Command format error Contact the supplier and update software None
Check if the communication cable or hardware
22396 RF card reader Data packet format error None
works in normal
22398 RF card reader Data packet checking error Contact the supplier and update software None
22399 RF card reader Receiving timeout Examine and repair device or communication None
31021 Electronic journal CF card A area is near full cable
Replace CF card or delete previous records None
31022 recorder
Electronic journal CF card B area is near full Replace CF card or delete previous records None
31040 recorder journal
Electronic Invalid command Check the parameters of the interface None
31041 recorder journal
Electronic CF card A non-existence Install CF card None
31042 recorder journal
Electronic CF card A is damaged Replace CF card None
31044 recorder
Electronic journal CF card A is full Replace CF card or delete previous records None
31045 recorder
Electronic journal CF card B non-existence Install CF card None
31046 recorder journal
Electronic CF card B is damaged Replace CF card None
31048 recorder journal
Electronic CF card B is full Replace CF card or delete previous records None
31049 recorder journal
Electronic SAM card non-existence Install SAM card None
31050 recorder journal
Electronic SAM card is damaged Replace SAM card None
31051 recorder
Electronic journal U-disk non-existence Insert U-disk or replace U-disk, and then try None
recorder
Electronic journal again
Replace U-dish or delete files in it, and then re-
31052 U-disk memory is insufficient None
recorder send the command
31053 Electronic journal Fail to write CF card A Replace CF card None
31054 recorder journal
Electronic Fail to write CF card B Replace CF card None
recorder journal
Electronic The date selected hasn't recording data, try again
31055 Data file non-existence None
recorder by selecting other date
Electronic journal Device can't be restart for the critical task
31056 Replace the fault device None
recorder is running
31057 Electronic journal Insufficient permission Replace the fault device None
31058 recorder journal
Electronic Fail to write file Replace CF card None
31059 recorder
Electronic journal SAM card operating failure Replace the faulty device None
recorder

101/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
31060 Electronic journal Fail to write RTC Replace the faulty device None
recorder journal
31061 Electronic Unsupported command Contact the supplier and update software None
recorder journal
31062 Electronic Command parameter error Contact the supplier and update software None
recorder journal
Electronic Files in CF card A&B are different and
31063 Replace the faulty device None
recorder can't correct
31064 Electronic journal Memory is insufficient Replace the faulty device None
recorder journal
31065 Electronic PIN verification failure Check PIN None
31066 recorder
Electronic journal Device hasn't been initialized Replace the faulty device None
31067 recorder
Electronic journal Device is busy Replace the faulty device None
recorder journal
31068 Electronic Read file error Replace the faulty device None
recorder journal
31069 Electronic Configuration data error Re-configurate parameter or replace CF card None
recorder journal
Electronic Format of character string is incorrect
31081 Contact the supplier and update software None
recorder when recording it by formatting
31082 Electronic journal Data length is overlong Contact the supplier and update software None
31083 recorder
Electronic journal Fail to back up hard dish data Check hard disk space None
recorder
Electronic journal Invalid data length is specified when
31084 Contact the supplier and update software None
recorder acquiring record data
Electronic journal Check attribute of configuration file and
31085 Fail to update the config file None
recorder remove read-only attribute
31086 Electronic journal Log file information hasn't been acquired Contact the supplier and update software None
recorder journal
31090 Electronic Configuration file error Re-adjust the configuration None
recorder journal
31097 Electronic Fail to send data Communication fault, check the communication None
recorder journal
31098 Electronic Data received is incorrect cable
Communication fault, check the communication None
recorder journal
31099 Electronic Communication timeout cable
Communication fault, check the communication None
31161 recorder
U disk OCR Specified disk is not found cable
Check system disk, replace U-disk None
31162 U disk OCR Fail to create or open file Check read and write access, replace U-disk None
31163 U disk OCR Fail to write file Check U-disk connection None
Download successfully but fail to check
31170 U disk OCR Try again None
the version
31171 U disk OCR Unable to download or download failure Try again None
31180 U disk OCR Fail to convert denomination information Try again None
31190 U disk OCR Loading DLL failed Check if the driver file is loaded in proper path None
31191 U disk OCR Invalid parameter is loaded Ignore or update software None
31196 U disk OCR Parameters setup error Check the config file or communication cable None
Check if communication cable works in
31197 U disk OCR Fail to send command None
abnormal or USB driver installs incorrectly
31198 U disk OCR Data received is incorrect Hardware fault, check it None
1) Check if the communication and connection
are in normal
31199 U disk OCR Communication timeout None
2) Check if the USB driver is installed correctly
3) Reset NV if the problem remain
32011 TM220U document Paper low error Replenish papers None
32021 printer
TM221U document Invalid parameter Software fault, contact supplier None
32022 printer
TM222U document Unsupported function Software fault, contact supplier None
printer document
TM223U Printer is off-line (because no paper, cover If the cover is open, close it; if no paper,
32071 None
printer is open, etc.) reinstall the paper roll; if still have problem,
32072 TM224U document Printer cover is open contactthe
Close supplier
cover None
32073 printer document
TM225U Paper roll is used up Re-install the paper roll None
32074 printer document
TM226U Recoverable error Replace the faulty equipment None
32075 printer
TM227U document Un-recoverable error Replace the faulty equipment None
32076 printer
TM228U document Cutter cut paper wrong Replace the faulty equipment None
32077 printer document
TM229U Mechanism fault Replace the faulty equipment None
32097 printer document
TM230U Fail to transmit command Check the cable or device None
32098 printer document
TM231U Configuration file error Software problem, contact supplier None
printer
TM232U document Communication or hardware fault, check the
32099 Operation of printer timeout None
printer cable or device

102/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
32221 TTP2130 invoice printer Other error Contact the supplier and update software None
32222 TTP2130 invoice printer Paper low error Replenish papers None
32223 TTP2130 invoice printer Print length error, number of bytes is Contact the supplier and update software None
32224 TTP2130 invoice printer illegal
Set parameter wrong Contact the supplier and update software None
32225 TTP2130 invoice printer Printing width is in conflict with the left Contact the supplier and update software None
32226 TTP2130 invoice printer margin
Fail to read bitmap Contact the supplier and update software None
32227 TTP2130 invoice printer Bitmap conflicts with the left margin Contact the supplier and update software None
32228 TTP2130 invoice printer Bar-code parameter set error Contact the supplier and update software None
32251 TTP2130 invoice printer PC allocate wrong memory Contact the supplier and update software None
Paper is jammed in the presenter path, clear the
32252 TTP2130 invoice printer Fail to present None
jams and print again
Paper is jammed in the path, clear the jams and
32253 TTP2130 invoice printer Fail to cut paper None
print again
The hole of invoice is in wrong position or the
32254 TTP2130 invoice printer Fail to find black mark invoice is deformed, replace paper or neaten the None
invoice to be printed
32255 TTP2130 invoice printer Index error Hardware problem, contact supplier None
32256 TTP2130 invoice printer Check sum error Hardware problem, contact supplier None
32257 TTP2130 invoice printer Firmware error Hardware problem, contact supplier None
Paper is jammed in the presenter path, clear the
32258 TTP2130 invoice printer Retract timeout None
jams and print again
32259 TTP2130 invoice printer Stop running Hardware problem, contact supplier None
32260 TTP2130 invoice printer Unknown error Hardware problem, contact supplier None
32261 TTP2130 invoice printer Paper low error Replenish papers None
32262 TTP2130 invoice printer Print head is lifted up Press it down None
Stop printing, or it happens again and again,
32263 TTP2130 invoice printer Print head overheat None
contact supplier
Check if there are papers jammed in the
32264 TTP2130 invoice printer Fail to present None
presenter path, if this happens again and again,
contact
Check ifsupplier
there are papers jammed in the
32265 TTP2130 invoice printer Path is jammed None
presenter path, if this happens again and again,
32296 TTP2130 invoice printer Configuration file error contact
Softwaresupplier
problem, contact supplier None
Communication or hardware fault, check the
32297 TTP2130 invoice printer Fail to send command None
cable or hardware
Communication or hardware fault, check the
32298 TTP2130 invoice printer Received data error None
cable or hardware
Communication or hardware fault, check the
32299 TTP2130 invoice printer Operation timeout None
cable or hardware
32350 Bar-code Printer Data length is over the range Software problem, contact supplier None
32351 Bar-code Printer Invalid command Software problem, contact supplier None
32352 Bar-code Printer Error parameter Software problem, contact supplier None
32353 Bar-code Printer Paper in Presenter slot Take the printout away None
32354 Bar-code Printer Printhead is lifted up The printhead is open, close it None
32355 Bar-code Printer Paper-low Replenish label papers None
32356 Bar-code Printer Cutter error Hardware fault, contact supplier None
32357 Bar-code Printer Printhead overheat Hardware fault, contact supplier None
32358 Bar-code Printer Barcode data error Software fault, contact supplier None
32359 Bar-code Printer Abnormal status Hardware fault, contact supplier None
32390 Bar-code Printer Configuration file error Software fault, contact supplier None
Communication or hardware fault, check the
32397 Bar-code Printer Fail to send command None
cable or hardware
Communication or hardware fault, check the
32398 Bar-code Printer Received data error None
cable or hardware
Communication or hardware fault, check the
32399 Bar-code Printer Operation timeout None
cable or hardware
32411 Stamp machine Having the same versions Warning prompt, ignore None
32412 Stamp machine Wait for initialization Warning prompt, initialize None

103/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
32421 Stamp machine Parameter error Check the parameters and re-send the command 0x3D
32422 Stamp machine Unsupported command Update the firmware or contact the supplier 0x31
32423 Stamp machine Command sequence error Check the command sequence None
32431 Stamp machine No paper Insert a paper 0x35,0x36
32432 Stamp machine Paper is jammed Clear the jammed paper manually 0x38
32434 Stamp machine Stamp non-existence Install a stamp 0x37
32435 Stamp machine Stamp is not locked Lock the cover of the equipment 0x39
32436 Stamp machine Stamp position error Hardware fault, contact the supplier 0x40
32440 Stamp machine Position parameter is illegal Reset the position and retry again 0x3B
Check if the file name of the download path is
32451 Stamp machine Fail to open the file None
match with that of the configuration file
32452 Stamp machine read/write file error Software fault, re-send the command None
32453 Stamp machine Illegal file Check if the download file is correct None
32470 Stamp machine There is something wrong with the stamp Examine and repair the stamp or relative sensor 0x33
32471 Stamp machine head
Paper feeding fault Clear the jammed paper None
Power-on and initialize the machine, replace the
32472 Stamp machine RAM running error 0x32
faulty equipment if the problem still occurs
32479 Stamp machine Unknown error Update software None
Check the configuration file of the
32493 Stamp machine Communication component error None
communication interface
32494 Stamp machine ACK response error Re-send the command None
Re-send the command, update software if the
32496 Stamp machine Data format error None
problem still occurs
Re-send the command or examine and repair the
32497 Stamp machine Data packet error None
communication cable
Re-send the command or examine and repair the
32498 Stamp machine Packet checking error None
communication cable
Check the communication configuration file or
32499 Stamp machine Communication timeout None
communication cable or hardware device
32505 Invoice printer Insufficient paper Replenish paper None
32531 Invoice printer Fail to read bitmap file Check the bitmap file path None
32532 Invoice printer Over-width print data Check the width of print data None
32533 Invoice printer PC allocates wrong memory Check the memory None
32534 Invoice printer Invoice printer cutter error Check cutter None
32535 Invoice printer Out of pape in invoice printer Replenish paper None
Error occurs when opening invoice printer
32536 Invoice printer Check the invoice printer cover None
cover
32538 Invoice printer Error occurs when reading configuration Check the configuration files None
32539 Invoice printer file length error, number of bytes is
Print Check the print length None
32540 Invoice printer invalid unrecoverable error occurs to
Severe Replace the invoice printer None
32541 Invoice printer printer
Parameter setting error occurs to invoice
Check whether the parameters are valid. None
32542 Invoice printer printeroccurs to the command of invoice
Error Check the command None
32543 Invoice printer printer
Uninitialized Call the initialization None
Check if the printer works normally (out of
32544 Invoice printer Invoice printer off-line due to fault None
paper and opened over, etc.)
Communication configuration parameters Check the communication configuration or
32590 Invoice printer None
or initialization communication error cables
32591 Invoice printer Fail to load the dynamic library Check for the dynamic library None
32598 Invoice printer Fail to send data Check the communication cable None
32599 Invoice printer Data receiving timed out Check the communication cable None
34201 Cheque scanner Cheque has been transported to the escrow Warning prompt, ignore None
34202 Cheque scanner Cheque is exited Take away the cheque None
34203 Cheque scanner Cheque has been saved into the cheque Ignore None
34205 Cheque scanner box
Cheque is retracted Ignore None
34210 Cheque scanner Unknown error Contact the supplier None
34211 Cheque scanner Other error Please contact the supplier None

104/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
34221 Cheque scanner Cheque is not inserted Insert the cheque again 4
Cheque conditions is unqualified, return the
34222 Cheque scanner Scanning error 9
cheque to user
34223 Cheque scanner Cheque is jammed in feeder transport Return the cheque to user or remove it manually 3
The cause may be that user catch the check or
34224 Cheque scanner Cheque is jammed in entry slot don't insert deeply, in which case return the 2
cheque to user and let them try again
1. Check the configuration file for the length
setting of cheque;
34225 Cheque scanner Cheque dimension is unqualified 6
2. The cheque dimension may be unqualified,
please return it to user
34226 Cheque scanner Cheque is too thick Return the cheque to user 7
initialize the equipment, if failed, please use the
34227 Cheque scanner Cheque is jammed in transport maintenance software from supplier to clear the 8
transport
34228 Cheque scanner Interior error Replace the faulty device 1500
34229 Cheque scanner Obverse scanner is non-existent or Replace the faulty device 1501
34230 Cheque scanner unavailable
Inverse scanner is non-existent or Replace the faulty device 1502
unavailable
MICR character recognizer is non-
34231 Cheque scanner Replace the faulty device 1503
existent or unavailable
Obverse endorsement function is
34232 Cheque scanner Replace the faulty device 1504
unsupported or unavailable
Inverse endorsement function is
34233 Cheque scanner Replace the faulty device 1505
unsupported or unavailable
34234 Cheque scanner Stamp function is unsupported or Replace the faulty device 1506
unavailable
Orientation function is unsupported or
34235 Cheque scanner Replace the faulty device 1507
unavailable
34236 Cheque scanner Interior error Contact the supplier and update software 1600
34237 Cheque scanner Interior error Contact the supplier and update software 1601
34238 Cheque scanner Interior error Contact the supplier and update software 1700
34239 Cheque scanner Interior error Contact the supplier and update software 2000
34240 Cheque scanner Interior error Contact the supplier and update software 2001
34241 Cheque scanner Interior error Contact the supplier and update software 1099
34242 Cheque scanner Interior error Contact the supplier and update software 1100
34243 Cheque scanner Cheque scanner, equipment not initialized initialize the equipment 1200
34244 Cheque scanner Interior error Contact the supplier and update software 10000
34245 Cheque scanner Interior error Contact the supplier and update software 10001
34246 Cheque scanner Interior error Contact the supplier and update software 10002
34247 Cheque scanner Interior error Contact the supplier and update software 10003
34248 Cheque scanner Interior error Contact the supplier and update software 30001
34249 Cheque scanner Interior error Contact the supplier and update software 30002
34250 Cheque scanner Interior error Contact the supplier and update software 30004
34251 Cheque scanner Interior error Contact the supplier and update software 30005
34252 Cheque scanner Interior error Contact the supplier and update software 30006
34253 Cheque scanner Fail to find file Check the file suffix and directory 30010
1. Check the configuration file for the MICR
type setting of cheque;
34254 Cheque scanner MICR read error None
2. Check the insert direction;
3. The cheque may be false or other thing is
34255 Cheque scanner No cheque in the escrow area inserted
Contact the supplier None
34256 Cheque scanner Figure that will be converted is not a color Contact the supplier None
34257 Cheque scanner one to read OCRB
Fail Contact the supplier None
34271 Cheque scanner Cassette lid is opened or cassette is Check if the cassette is connected well 12
34272 Cheque scanner unavailable
Cassette is full Empty the cassette 11
34273 Cheque scanner Cover of scanning parts is opened Close the cover completely 5
34274 Cheque scanner Interior error 13
Hardware fault, please contact the supplier

105/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Hardware fault, please contact the supplier
34275 Cheque scanner Interior error 14
34276 Cheque scanner Temperature out of allowed range Check the range of operation temperature 19
Initialized, replace the faulty device if the
34277 Cheque scanner Interior error 20
problem still occurs
Initialized, replace the faulty device if the
34278 Cheque scanner Interior error None
problem still occurs
Initialized, replace the faulty device if the
34279 Cheque scanner Interior error None
problem still occurs
Initialized, replace the faulty device if the
34280 Cheque scanner Interior error None
problem still occurs
Initialized, replace the faulty device if the
34281 Cheque scanner Interior error None
problem still occurs
Initialized, replace the faulty device if the
34282 Cheque scanner Interior error None
problem still occurs
Initialized, replace the faulty device if the
34283 Cheque scanner Interior error 35
problem still occurs
Initialized, replace the faulty device if the
34284 Cheque scanner Interior error 38
problem still occurs
Initialized, replace the faulty device if the
34285 Cheque scanner Interior error 40
problem still occurs
Initialized, replace the faulty device if the
34286 Cheque scanner Interior error None
problem still occurs
Fail to find 'setupapi.dll' in directory
34287 Cheque scanner Copy 'setupapi.dll' to the directory 'system32' None
'system32'
Check if the equipment is powered on and USB
34288 Cheque scanner Equipment do not exist None
cable is connected well
34289 Cheque scanner Equipment is being used by other process Stop other processes manually None
34290 Cheque scanner Unknown state Hardware fault, please contact the supplier None
34291 Cheque scanner No required functions in 'setupapi.dll' Copy 'setupapi.dll' to the directory 'system32' None
34292 Cheque scanner Interior error Replace the faulty device None
34293 Cheque scanner Interior error Replace the faulty device None
34294 Cheque scanner Firmware error Replace the faulty device None
34295 Cheque scanner Interior error Replace the faulty device None
34411 Passport scanner No initialization initialize the device None
initialize the device, examine and repair the
34412 Passport scanner Fail to initialize None
equipment if the problem occurs again.
34413 Passport scanner Device is suspended Contact the supplier and update software None
34414 Passport scanner Equipment is busy Exit the relative program None
Check if the power is drop-off or
34415 Passport scanner Equipment is not found None
communication cable is in good connection
34416 Passport scanner Document accessing error Contact the supplier and update software None
Fail to read/write the equipment sequence
34417 Passport scanner Contact the supplier and update software None
number
34418 Passport scanner Fail to load the relative driver Contact the supplier and update software None
Incorrect parameter has been transmitted
34419 Passport scanner Contact the supplier and update software None
to equipment
34420 Passport scanner Wait for inserting document timeout Insert the cheque None
34430 Passport scanner Camera is not found Contact the supplier and update software None
34431 Passport scanner Camera is busy Contact the supplier and update software None
34432 Passport scanner Camera hardware error Contact the supplier and update software None
34433 Passport scanner Camera setting error Contact the supplier and update software None
34434 Passport scanner RF device is not found Contact the supplier and update software None
34435 Passport scanner Fail to read RF data Contact the supplier and update software None
34450 Passport scanner Decoding failure Contact the supplier and update software None
34460 Passport scanner No document is inserted in place Insert document in the proper position None
34470 Passport scanner Interior error Contact the supplier and update software None

106/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Driver parameters sent from upper layer is
34490 Passport scanner Contact the supplier and update software None
invalid
34491 Passport scanner Configuration file error Contact the supplier and update software None
Check if the power is drop-off or
34492 Passport scanner Equipment is disconnected None
communication cable is in good connection
34495 Passport scanner Loading DLL failed Check the relative DLL None
35011 Switching output module Received data error Contact the supplier and update software None
35021 Switching output module Error parameter Contact the supplier and update software None
35022 Switching output module Illegal command Contact the supplier and update software None
35023 Switching output module Device is abnormal Replace the faulty device None
35079 Switching output module Unknown error Contact the supplier and update software None
35091 Switching output module Serial configuration error Check the configuration file None
Communication or hardware fault, check the
35094 Switching output module Receive NAK and the sent data error None
cable or hardware
Communication or hardware fault, check the
35095 Switching output module Received data error None
cable or hardware
Communication or hardware fault, check the
35096 Switching output module Fail to send ENQ None
cable or hardware
Communication or hardware fault, check the
35097 Switching output module Fail to send command None
cable or hardware
Communication or hardware fault, check the
35098 Switching output module Waiting ACK timeout None
cable or hardware
Communication or hardware fault, check the
35099 Switching output module Waiting response timeout None
cable or hardware
40001 User keypad Keypad is disabled Keypad needs to be enabled s0
40002 EPP keypad EPP is in proper inputting status Status prompt, ignore None
40003 EPP keypad EPP is in PIN inputting status Status prompt, ignore None
40004 EPP keypad EPP is in keypad testing status Status prompt, ignore None
40005 EPP keypad EPP is in PWD inputting status Status prompt, ignore None
40006 EPP keypad EPP is in Key Part inputting status Status prompt, ignore None
40007 EPP keypad EPP is in function key inputting status Status prompt, ignore s7
40019 EPP keypad Undefined status Warning prompt, update software None
40021 EPP keypad Battery voltage is low Replace the battery None
40021 EPP keypad Battery voltage is low Replace the battery None
Next startup to enter anti-Kuhn attack Apply power to the EPP for at least four hours.
40022 EPP keypad mode, that is, only after powered for 20 It is recommended to power for 20 hours or None
minutes can the system start up more continuously to reset system and clear
counter
Apply power to the EPP for at least four hours.
EPP is gonna to enter anti-Kuhn attack
40023 EPP keypad It is recommended to power for 21 hours or None
mode
more continuously to reset system and clear
Firmware version should be consistent counter
Use the firmware with different version to
40024 EPP keypad None
with the firmware to be downloaded download
40045 EPP keypad Command don't exist Check if the command is correct None
40046 EPP keypad Error parameters Check if the parameter is legal None
Command sequence error, which means
40048 EPP keypad device is unable to perform this function Check if the flow is logical None
in current state
40050 EPP keypad Key don't exist Check if the parameter is legal None
40051 EPP keypad Key was not installed Check if the flow is logical None
40052 EPP keypad Key was not backed up Check if the flow is logical None
40053 EPP keypad Illegal key length Check if the parameter is legal None
40054 EPP keypad Illegal key attribute Check if the parameter is legal None
40055 EPP keypad Key don't support this function Check if the parameter is legal None
40060 EPP keypad Illegal initial value Check if the parameter is legal None
40061 EPP keypad Fail to input PIN Check if the flow is logical None

107/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
The number of times PIN has been
40062 EPP keypad Too frequent to call the interface iGetPinBlock None
inputted overrun
40063 EPP keypad MAC verification failed Please use a correct key to acquire the MAC None
40064 EPP keypad PWD was not inputted Check if the flow is logical None
40065 EPP keypad PWD value or length inputted is illegal User input error, ignore or input again None
40066 EPP keypad PWD verification failed User input error, ignore or input again None
40067 EPP keypad KeyPart value or length inputted is illegal User input error, ignore or input again None
The value of PWD or KeyPart inputted
40068 EPP keypad User input error, ignore or input again None
differs in two times
40069 EPP keypad Signature data verification error Check if the signature data is illegal None
nh1
40070 EPP keypad BPK can only be input once Check if the process is legal (V1.06 has been
deleted)
RKL has no random number, and the nr1
40071 EPP keypad Check if the process is legal
master key can only be input once (V1.06 has been
Key value is the same as other key deleted)
40072 EPP keypad Change the key value input nkv
values already set
Password cannot be input too frequently
Frequency of password input exceeds (wait for 12 minutes with the machine
40073 EPP keypad nww
the limit being powered on, if the input is wrong for
6 times successively)
40074 EPP keypad Keypad is removed when it is locked (illegal removal) nsL
Keypad is removed when it is
40075 EPP keypad (legal removal) nsU
unlocked, with the key reserved
40076 EPP keypad Keypad is unlocked Lock the keypad nsu
40077 EPP keypad Required certificate is not installed Install the required certificate nla
40078 EPP keypad Remote key input is not started Input the remote key nrp
40079 EPP keypad Validation failed The data is incorrect, please input correct nic
40081 EPP keypad NAK is received Check the format of packet None
40082 EPP keypad Waiting response timeout Check if the firmware version and DLL version None
40083 EPP keypad Illegal packet is received match
Check if the firmware version and DLL version None
40085 EPP keypad Undefined error match
Check if the firmware version and DLL version None
40086 EPP keypad Switching to ULM mode error match to factory to maintain
Return None
40087 EPP keypad Download directory is blank Reset the download directory None
40088 EPP keypad Download directory don't exist Check if the directory is legal None
Check if the firmware has been placed in the
40089 EPP keypad No file in the download directory None
download directory
40090 EPP keypad loader' don't exit or file length is zero Copy 'Loader.des' file to download directory None
40091 EPP keypad Fail to download 'loader' Return to factory to maintain None
Firmware file don't exit or file length is Copy 'EPPFirmVXXX.des' file to download
40092 EPP keypad None
zero directory
Return to factory to recover firmware or re-write
40093 EPP keypad Fail to download firmware file None
firmware
Type of firmware to be downloaded is not Check if the firmware to be downloaded meet
40094 EPP keypad None
same as the one in the module current requirement (mainly refer to the
firmware
Version of firmware upgraded is not same Try version)again or return to factory to re-
to download
40095 EPP keypad None
as the one in the upgraded file write the firmware
40097 EPP keypad Sticky key Check if a key is pressed None
40098 EPP keypad Sending data error Check the serial port and serial hub None
Check the communication cable or hardware
40099 EPP keypad Waiting ACK timeout None
and try again after trouble-shooting
Command of registering palm vein has
40121 Palm vein reader been deleted, return by adjusting the Operation prompt, ignore None
fourth parameter of the function
vProcFun2

108/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Command of comparing palm veins has
40122 Palm vein reader been deleted, return by adjusting the Operation prompt, ignore None
fourth parameter of the function
vProcFun2of collecting palm vein has
Command
40123 Palm vein reader been deleted, return by adjusting the Operation prompt, ignore None
fourth parameter of the function
vProcFun2
Fail to compare with palm veins, return by
40141 Palm vein reader adjusting the fourth parameter of the Status prompt, ignore None
function vProcFun2
40142 Palm vein reader Parameters error Contact the supplier and update software None
40143 Palm vein reader Verification libraries component error Contact the supplier and update software None
40144 Palm vein reader Fail to allocate memory Contact the supplier and update software None
40145 Palm vein reader Fail to create the thread Contact the supplier and update software None
40146 Palm vein reader Unsupported operation Contact the supplier and update software None
Replace the faulty device if its temperature is in
40147 Palm vein reader Temperature is abnormal None
a range of 0℃-60℃
40148 Palm vein reader Communication cable is in abnormal Check communication cable None
40149 Palm vein reader status
Sensor is not found Check communication cable None
40150 Palm vein reader Incorrect data Contact the supplier and update software None
40151 Palm vein reader Sensor error Replace the faulty equipment None
Multitasking error (other command is
40152 Palm vein reader Contact the supplier and update software None
being executed)
Check the communication configuration file or
40190 Palm vein reader Communication configuration file error None
communication cable
40191 Palm vein reader Loading DLL failed Contact the supplier and update software None
40199 Palm vein reader Communication timeout Check the communication cable None
40200 Fingerprint reader Carry out successfully / Match correctly Status prompt, ignore None
40201 Fingerprint reader Match failure Status prompt, ignore None
40202 Fingerprint reader Operation is interrupted Status prompt, ignore None
Parameters configuration is abnormal,
40210 Fingerprint reader Warning prompt, ignore None
using default parameter is required
40221 Fingerprint reader Illegal parameter Check the parameters and try again None
40222 Fingerprint reader Command sequence error Adjusting command sequence None
40223 Fingerprint reader Undefined function or command Ignore None
40224 Fingerprint reader Interface format error, check the relative Check DLL name and path None
40231 Fingerprint reader DLL
Waiting initialization initialize the equipment None
40233 Fingerprint reader Equipment is busy Try again later None
40234 Fingerprint reader Operation timeout Prompt, ignore None
40235 Fingerprint reader Collection failure Try again None
40236 Fingerprint reader Operation failure initialize the equipment and try again None
40240 Fingerprint reader Memory is insufficient Try again None
40241 Fingerprint reader Document read/write failure Try again None
40260 Fingerprint reader Other error Update software None
40291 Fingerprint reader Communication component error Check the parameters in the communication None
40292 Fingerprint reader Parameters setting error config file
Check the parameters in the config file None
40293 Fingerprint reader Data sent failure Check communication cable None
40298 Fingerprint reader Data received is wrong Check communication cable None
40299 Fingerprint reader Communication timeout Check the config file for the communication None
Notes are retracted during initialization, interface
Notes are retracted, which is recorded by the
41021 Note stacker None
warning code application layer
41022 Note stacker Note in note stacker, warning code Retract the notes if it's in non-dispensing state None
41031 Note stacker Reject vault is full or don't exist Empty the reject box, or install the reject vault None
41032 Note stacker Fail to open shutter Replace the faulty device None
41033 Note stacker Fail to close shutter Replace the faulty device None
41034 Note stacker Note stacker fault Replace the faulty device None

109/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Note is left in note stacker when is The note is jammed in the note stacker, remove
41035 Note stacker None
retracted it manually
41036 Note stacker Note is jammed in transport Remove the jammed note manually None
41037 Note stacker Shutter is abnormal Replace the faulty device None
41038 Note stacker Motor is blocked The shutter is jammed, clear it manually None
Fail to reset note stacker when notes are
41039 Note stacker Replace the faulty device None
retracted
41040 Note stacker Fail to retract notes during retract Replace the faulty device None
Position of note stacker error ( the shutter
41041 Note stacker Replace the faulty device None
can not be opened when notes are
retracted)
Position of note stacker error (note can't
41042 Note stacker Replace the faulty device None
be retracted when the shutter is opened)
41043 Note stacker DLL used by equipment is inconsistent Contact the supplier and update software None
Fail to open the shutter for the solenoid
41044 Note stacker Hardware fault, contact the supplier None
fail to be opened
41051 Note stacker No ACK answer, communication failed Contact the supplier and update software None
41052 Note stacker ACK answer error Contact the supplier and update software None
41053 Note stacker Packet format error Contact the supplier and update software None
41054 Note stacker Illegal command Contact the supplier and update software None
41055 Note stacker Serial configuration error Contact the supplier and update software None
41056 Note stacker Fail to initialize COM components Contact the supplier and update software None
41057 Note stacker Other unknown error Check if the communication cable or hardware None
41099 Note stacker Communication timeout is ok if the communication cable or hardware
Check None
41101 Withdrawal shutter Shutter is closed, normal code is ok
Ignore None
41102 Withdrawal shutter Shutter is opened, normal code Ignore None
41120 Withdrawal shutter Invalid command is received, warning Update software None
41140 Withdrawal shutter code
Shutter sensor is bad Maintain or replace the faulty device None
When opening shutter, motor or shutter is
41141 Withdrawal shutter Fail to open shutter, shutter is closed None
blocked, clear the foreign object manually
Fail to open shutter, shutter is half-opened When opening shutter, the shutter is jammed,
41142 Withdrawal shutter None
and blocked clear the foreign object manually
Fail to close shutter, motor is blocked, When closing shutter, the motor is blocked,
41143 Withdrawal shutter None
shutter is opened clear the foreign object manually
Fail to close shutter, shutter is half-opened When closing shutter, the shutter is jammed,
41144 Withdrawal shutter None
and blocked clear the foreign object manually
Fail to close shutter, shutter is blocked by When closing shutter, the shutter is jammed or
41145 Withdrawal shutter None
foreign object (full-opened) blocked by people, clear the foreign object
41146 Withdrawal shutter COM components error manuallythe supplier and update software
Contact None
41147 Withdrawal shutter Invalid data is returned Contact the supplier and update software None
41148 Withdrawal shutter Shutter is abnormal Shutter fault, please contact the supplier None
41149 Withdrawal shutter Fail to move the shutter slightly Check the shutter and retry None
41199 Withdrawal shutter Communication timeout Check if the communication cable or hardware None
41201 TIM002 Invalid command is ok
Re-send command None
41202 TIM002 Invalid parameter Input correct parameter, re-send command None
41203 TIM002 Fail to find card ticket Check the card ticket None
41204 TIM002 Fail to read card ticket Check the card ticket None
41205 TIM002 Fail to write card ticket Check the card ticket None
41206 TIM002 Fail to read the RFID tag of ticket box Check the card ticket None
41207 TIM002 Fail to write the RFID tag of ticket box Check the card ticket None
41208 TIM002 Fail to read device type number Please contact supplier None
41209 TIM002 Fail to write device type number Please contact supplier None
41210 TIM002 Fail to get Log pointer Please contact supplier None
41211 TIM002 Fail to read Log Please contact supplier None
41212 TIM002 Fail to write Log Please contact supplier None
41220 TIM002 Card don't exitat reading area Check the reading area None
41221 TIM002 Card exit slot is jammed by card Clear the presenting channel None

110/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
41222 TIM002 Invalid card ticket at exit slot Clear the presenting channel None
41223 TIM002 Get no card from A ticket box Re-send command None
41224 TIM002 Get no card from B ticket box Re-send command None
41225 TIM002 Card from A ticket box is unhooked Re-send command None
41226 TIM002 Card from B ticket box is unhooked Re-send command None
41227 TIM002 Presenting channel is blocked Clear the presenting channel None
41228 TIM002 Scratch channel is blocked Clear the scratch channel None
41230 TIM002 A ticket box is empty Replace the ticket box None
41231 TIM002 B ticket box is empty Replace the ticket box None
41232 TIM002 Both A and B ticket box is empty Lift the ticket box None
41233 TIM002 A ticket box handle isn't lifted Lift the handle None
41234 TIM002 B ticket box handle isn't lifted Lift the handle None
41235 TIM002 Both A and B ticket box handle isn't lifted Lift the handle None
41236 TIM002 A ticket box cover is not opened Open the cover None
41237 TIM002 B ticket box cover is not opened Open the cover None
41238 TIM002 Both A and B ticket box cover is not Open the cover None
41239 TIM002 opened
A ticket box don't exist Please insert the box None
41240 TIM002 B ticket box don't exist Please insert the box None
41241 TIM002 Both A and B ticket box don't exist Please insert the box None
41242 TIM002 Reject box is full Please clear the box None
41243 TIM002 Reject box don't exist Please insert the box None
41250 TIM002 Scratch channel sensor fault Please contact supplier None
41256 TIM002 CCAS fault Please contact supplier None
41257 TIM002 CCBS fault Please contact supplier None
41258 TIM002 RPS fault Please contact supplier None
41259 TIM002 ECS fault Please contact supplier None
41260 TIM002 RCS fault Please contact supplier None
41261 TIM002 RES fault Please contact supplier None
41265 TIM002 Cam A is blocked Clear the cam manually None
41266 TIM002 Cam B is blocked Clear the cam manually None
41267 TIM002 Scratch motor fault Please contact supplier None
41268 TIM002 Main motor fault Please contact supplier None
41269 TIM002 Reject diverter fault Please contact supplier None
41270 TIM002 B ticket box is unavailable Please replace the box None
41271 TIM002 A ticket box is unavailable Please replace the box None
41272 TIM002 Both A and B ticket box is unavailable Please replace the box None
41290 TIM002 Other error Please contact supplier None
41291 TIM002 Serial port setting error Please check the config file None
41292 TIM002 Communication error Software fault, please contact supplier None
41293 TIM002 Configuration file error Please check the config file None
41294 TIM002 Unpack error Software fault, please contact supplier None
41295 TIM002 Machine is protected Please contact supplier None
Please check the device or communication
41299 TIM002 Timeout error None
cable, try again after trouble-shooting
41421 TIM004 No card in reading area Ignore None
41441 TIM004 Invalid command Contact the supplier and update software None
41442 TIM004 Invalid parameter Check interface parameters None
41443 TIM004 Electronic ID1 fault Replace the faulty equipment None
41444 TIM004 Electronic ID2 fault Replace the faulty equipment None
41445 TIM004 Electronic ID3 fault Replace the faulty equipment None
Examine and repair the equipment or
41446 TIM004 Fail to read card ticket box None
communication cable and try again
Examine and repair the equipment or
41447 TIM004 Fail to write card ticket box None
communication cable and try again
Examine and repair the equipment or
41448 TIM004 Fail to read equipment model None
communication cable and try again

111/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Examine and repair the equipment or
41449 TIM004 Fail to write equipment model None
communication cable and try again
Examine and repair the equipment or
41450 TIM004 Fail to read Log None
communication cable and try again
Examine and repair the equipment or
41451 TIM004 Fail to write Log None
communication cable and try again
Examine and repair the equipment or
41452 TIM004 EEPRO fault None
communication cable and try again
41453 TIM004 Card jam in exit slot Remove the jammed card None
41454 TIM004 Card jam in reading area Remove the jammed card None
41455 TIM004 Card box A feed card failed Try again None
41456 TIM004 Card box B feed card failed Try again None
41457 TIM004 Card jam in transport Remove the jammed card None
41458 TIM004 Card jam in card box A entry transport Remove the jammed card None
41459 TIM004 Card jam in card box B entry transport Remove the jammed card None
41460 TIM004 Handle of card box A is not hoisted Maintenance None
41461 TIM004 Handle of card box B is not hoisted Maintenance None
41462 TIM004 Handles of card box A & B are not hoisted Maintenance None
41463 TIM004 Cover of card box A is not opened Maintenance None
41464 TIM004 Cover of card box B is not opened Maintenance None
41465 TIM004 Covers of card box A&B are not opened Maintenance None
41466 TIM004 Card box A is empty Maintenance None
41467 TIM004 Card box B is empty Maintenance None
41468 TIM004 Card box A&B are empty Maintenance None
41469 TIM004 Card box A is not exist Maintenance None
41470 TIM004 Card box B is not exist Maintenance None
41471 TIM004 Card box A&B are not exist Maintenance None
Reject box is full / Card is jammed in the
41472 TIM004 Maintenance None
reject area
41473 TIM004 Reject box is not exist Maintenance None
41474 TIM004 Flash ID reading error Replace the faulty equipment None
41475 TIM004 Flash chip erasing error Replace the faulty equipment None
41476 TIM004 Log on this date is non-existence Status prompt, ignore None
41477 TIM004 No card in RF read/write area Status prompt, ignore None
41478 TIM004 Transport sensor fault Maintenance None
41479 TIM004 Main motor is jammed Maintenance None
41480 TIM004 Commutator fault Maintenance None
41481 TIM004 Card box A is near full Status prompt, ignore None
41482 TIM004 Card box B is near full Status prompt, ignore None
41483 TIM004 Card box A&B are near full Status prompt, ignore None
41484 TIM004 Equipment is busy Try again None
41485 TIM004 RFID card of the ticket box is not detected Check the RFID card None
41486 TIM004 RFID card of the ticket box verification Check the RFID card None
failed
RFID card parameters of the ticket box
41487 TIM004 Check parameters inputted None
read/write error
41488 TIM004 Ticket box SN read/write error Try again None
41490 TIM004 Unknown error Contact the supplier and update software None
Check hardware and relative cable, contact the
41493 TIM004 Serial port configuration error None
supplier if the problem occurs again
41494 TIM004 NAK is received, the data is sent is wrong Contact the supplier and update software None
41495 TIM004 Data received is wrong Contact the supplier and update software None
41496 TIM004 ENQ sending error Contact the supplier and update software None
41497 TIM004 Command sending error Contact the supplier and update software None
41498 TIM004 Waiting ACK timeout Contact the supplier and update software None
Communication or hardware fault, check if
41499 TIM004 Waiting response timeout None
communication cable or hardware works
abnormally

112/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Carry out the command successfully but
41601 Deposit roller Status prompt, ignore None
packet is left
Carry out the command successfully and
41602 Deposit roller Status prompt, ignore None
no packet is left
41621 Deposit roller Obstacles (foreign object) in slot Please remove the foreign object and try again None
41622 Deposit roller Foreign object in slot (bag is not placed Please adjust the bag and try again None
well)
Firmware to be downloaded is consistent
41623 Deposit roller Check the version and try again None
with the current firmware version
Execute command successfully, bag is at
41651 Deposit roller Please adjust the bag and try again None
the bottom of roller
41652 Deposit roller Execute command successfully, bag is in Stop to maintain, safe may be full None
41653 Deposit roller roller order error
Sending Software fault, please contact supplier None
Motor is blocked, deposit bag is at the Motor or mechanical fault, please replace the
41654 Deposit roller None
bottom of roller motor or perform trouble-shooting on
Motor is blocked, deposit bag is in the mechanism
Motor or mechanical fault, please replace the
41655 Deposit roller None
roller motor or perform trouble-shooting on
Motor is blocked, deposit bag is dropped mechanism
Motor or mechanical fault, please replace the
41656 Deposit roller None
down motor or perform trouble-shooting on
Motor is blocked, no deposit bag is mechanism
Motor or mechanical fault, please replace the
41657 Deposit roller None
dropped down motor or perform trouble-shooting on
mechanism
Motor or mechanical fault, please replace the
41658 Deposit roller Motor is blocked None
motor or perform trouble-shooting on
mechanism fault, please perform trouble-
Lock fault, deposit bag is at the bottom of Mechanical
41659 Deposit roller None
roller shooting
41660 Deposit roller Lock fault, deposit bag is in the roller Mechanical fault, please perform trouble- None
41661 Deposit roller shooting fault, please perform trouble-
Lock fault, deposit bag is dropped down Mechanical None
41662 Deposit roller Lock fault, no deposit bag is dropped shooting
Mechanical fault, please perform trouble- None
41663 Deposit roller down
Lock fault shooting
Mechanical fault, please perform trouble- None
41664 Deposit roller Obstruction at slot shootingfault, please replace it
Sensor None
41665 Deposit roller Sensor fault Sensor fault, please replace it None
Error occurs when reading the auxiliary
41666 Deposit roller Check the configuration files and try again None
configuration file
41667 Deposit roller Lack of file required for upgrade Check the file and try again None
41668 Deposit roller Photo number disagrees with document Check the photo and document numbers and try None
41669 Deposit roller number
Downloading failed again
Retry None
41670 Deposit roller Error occurs to firmware files Check the file and try again None
41690 Deposit roller The config file error Software fault, please contact supplier None
41695 Deposit roller Unsupported command Software fault, please contact supplier None
41696 Deposit roller Invalid parameter Software fault, please contact supplier None
Communication or hardware fault, please check
41697 Deposit roller Fail to send command None
if the communication cable and device is ok
Communication or hardware fault, please check
41698 Deposit roller Data received error None
if the communication cable and device is ok
Communication or hardware fault, please check
41699 Deposit roller Communication timeout None
if the communication cable and device is ok
41751 Envelope deposit Cassette is full Cassette is full, handle the envelope in the None
41790 transport deposit
Envelope The config file error cassette error, contact the supplier
Software None
41795 transport
Envelope deposit Unsupported command Software error, contact the supplier None
41796 transport
Envelope deposit Invalid parameter Software error, contact the supplier None
transport
Envelope deposit Communication or hardware fault, please check
41797 Fail to send command None
transport if the communication cable or hardware is ok
Envelope deposit Communication or hardware fault, please check
41798 Received data error None
transport if the communication cable or hardware is ok
Envelope deposit Communication or hardware fault, please check
41799 Communication timeout None
transport if the communication cable or hardware is ok
43040 NV Communication with NV failed Check the communication parameter and None
43041 NV Image recognition failed Retry; ignore None

113/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Check the configuration; and check the free
43042 NV Failed to save the file (nmd100) None
space in disk
43043 NV Database operation failed (nmd100) Check the configuration and database file None
43044 NV Data retrieval failed (nmd100) Retry; check the database file None
43045 NV Fail to allocate memory Retry None
43046 NV Fail to delete image file (nmd100) Retry; check the image file None
43047 NV Back-up failed Retry None
43048 NV Fail to load OCR DLL Check the relative DLL None
43049 NV Fail to operate the SQL file (nmd100) Retry, check the disk space and None
Database is being backed up and
43050 NV Retry; ignore None
restored, please try again later
44122 DVR control assembly (nmd100)
DVR is disconnected Connection is abnormal or configuration file None
44124 DVR control assembly Parameter error error the parameter correctness
Check None
44126 DVR control assembly Received data error Re-send the command None
44140 DVR control assembly Video lost Report the event and wait to be disposed None
44141 DVR control assembly External sensor alarm Report the event and wait to be disposed None
1. Check if power cable fault
44142 DVR control assembly DVR start-up failure 2. Check if power switch fault None
3. Contact the supplier if you cannot solve the
faults
1. Check if the voltage is normal
2. Check incorrect program is updated or
DVR re-boot automatically or frequently software is damaged
44143 DVR control assembly None
system halt 3. Main board fault
4. Contact the supplier if you cannot solve the
faults
1. Check if hard disk can be detected in its
camera info
44144 DVR control assembly Fail to find hard disk None
2. Check if hard disk cable is loose
3. Check if hard disk line-drop is set correctly
4.
1. Contact
Check ifthe
thesupplier
cable is if
inyou
wellcannot
contactsolve the
44145 DVR control assembly Fail to connect network 2. Check if network setup is correct None
3. Check if the interface of main board is
damaged
1. Check the output cable
44146 DVR control assembly No video output None
2. Check if the output interface is damaged
1. Check if the input cable is loose
44147 DVR control assembly No video input None
2. Check if the front camera fault
44148 DVR control assembly Stripes in video Check if the cable is in well contact None
1. Check if the brightness setup is correct
44149 DVR control assembly Poor brightness and color 2. Check if camera installation and adjustment is None
correct
1. Check if hard disk fault
44150 DVR control assembly Fail to recall the video 2. Check if front camera reading error None
3. Contact the supplier if you cannot solve the
faults
1. Check if low image quality setup
44151 DVR control assembly Unclear display in local query 2. Check if hard disk fault None
3. Contact the supplier if you cannot solve the
faults
1. Check if the battery is in well contact
44152 DVR control assembly Incorrect date time None
2. Check if battery voltage is low
44153 DVR control assembly Fail to display passage name Check if parameter setup is correct None
1. Check if timing video is shut down
2. Check if video detecting time is set correctly
44154 DVR control assembly Fail to check the video dynamically None
3. Check if low sensibility
4. Check if dynamic checking area is set
correctly
1. Check if alarm setup is correct
44155 DVR control assembly Fail to withdraw the alarm 2. Check if the input cable is in correctly None
connection
3. Check if the output cable is in correctly

114/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1. Check if alarm setup is correct
44156 DVR control assembly Fail to call the alarm 2. Check if the input cable is in correctly None
connection
3.
1. Check
Check if
if the
hardoutput
disk iscable is in correctly
damaged
2. Check if continuously video cover is chosen
in hard disk
44157 DVR control assembly Saving time is not enough None
3. Check if video saving time which is set by bit
stream and disk capacity is consistent with the
actual one
1. Check if hard disk is damaged
2. Check if continuously video cover is chosen
44158 DVR control assembly Incomplete video record None
in hard disk
3. Contact the supplier if you cannot solve the
44159 DVR control assembly High-security password error in local faults
Please contact the supplier None
44160 DVR control assembly menu
No display Hardware fault, please contact the supplier None
44161 DVR control assembly No card number is added Software fault, please contact the supplier None
"POWER" indicator is on, but the fan is 1. Check if the fascia cable fault
44162 DVR control assembly None
off 2. Check if the fan fault
"POWER" indicator is on as well as all
44163 DVR control assembly Check if the ATX is not plug-in None
indicators of the fascia, but the fan is off
1. Check if baud rate configuration is correct
RS-232 serial port is not shown on font 2. Check if RS-232 serial port cable is damaged
44164 DVR control assembly None
page 3. Check if PC serial port is damaged
4. Check if main board RS-232 serial port is
damaged
1. Check if RS-458 serial port cable is correctly
connected
44165 DVR control assembly PTZ of RS-458 interface is out of control None
2. Check if PTZ decoder is in correct type
3. Check RS-458 interface of main board is
44170 DVR control assembly Waiting SYN timeout damaged
Re-send the command None
44171 DVR control assembly Fail to close asynchronous data receiving Re-send the command None
44172 DVR control assembly Fail to open asynchronous data receiving Resend the command None
44173 DVR control assembly Other errors Resend the command None
44190 DVR control assembly Configuration file error Check the configuration file None
44191 DVR control assembly Serial port setting error Check if the serial port has been occupied None
44192 DVR control assembly Fail to send data Check if the serial port has been occupied None
44193 DVR control assembly Unpacking data error Re-send the command None
44194 DVR control assembly Fail to initialize serial port Check the configuration file None
Check if the communication cable or hardware
44199 DVR control assembly Communication timeout None
is in trouble
44221 USB camera assembly Camera is busy (start again) Contact the supplier and update software None
44222 USB camera assembly Camera is stopped (stop again) Contact the supplier and update software None
44241 USB camera assembly Parameter error Contact the supplier and update software None
44242 USB camera assembly Unsupported format Contact the supplier and update software None
44243 USB camera assembly Unsupported equipment Contact the supplier and update software None
44244 USB camera assembly Fail to create COM instance Contact the supplier and update software None
44245 USB camera assembly Fail to inquire COM instance Contact the supplier and update software None
44246 USB camera assembly Fail to add the filter Contact the supplier and update software None
44247 USB camera assembly Fail to set media type Contact the supplier and update software None
44248 USB camera assembly Fail to set display window Contact the supplier and update software None
44249 USB camera assembly Fail to start video player Contact the supplier and update software None
Camera has been closed (need to open it at
44250 USB camera assembly Contact the supplier and update software None
first)
Camera has been stopped (need to start it
44251 USB camera assembly Contact the supplier and update software None
at first)
44252 USB camera assembly Fail to create a file Contact the supplier and update software None
The buffer set for obtaining the image data is
44253 USB camera assembly Buffer is too small None
too small; allocate a larger buffer to replace it.

115/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Check if the camera is connected properly and
Re-startup failure occurs to camera
44254 USB camera assembly the program (windows 7) is started up under the None
equipment
administrator permission.
44298 USB camera assembly Connection to camera lost Check if the connection to camera is None
disconnected
Check if the connection to camera is
44299 USB camera assembly Camera communication timed out None
disconnected; if not, try to turn on the camera
again.
1.TOKEN should have existed in CacheA, but it
45023 Token issue module CacheA is empty None
don't
2.initialize should
1.TOKEN TOKEN have existed in CacheB, but it
45024 Token issue module CacheB is empty None
don't
2.initialize
1.TOKEN shouldTOKEN not have existed in CacheA,
45025 Token issue module TOKEN in CacheA but it do None
2.initialize TOKEN
1.TOKEN should not have existed in CacheB,
45026 Token issue module TOKEN in CacheB but it do None
2.initialize TOKEN
1.TOKENA should not have existed in
45027 Token issue module TOKENA in read/write region read/write region, but it do None
2.initialize TOKEN
1.TOKENB should not have existed in
45028 Token issue module TOKENB in read/write region read/write region, but it do None
2.initialize TOKEN
1.Token-replenish boxA is disconnected or in
iButton of token-replenish boxA can't be
45029 Token issue module poor contact None
detected
2.Check the line
1.Token-replenish boxB is disconnected or in
iButton of token-replenish boxB can't be
45030 Token issue module poor contact None
detected
2.Check the line
iButton of token-reject box can't be 1.Token-reject box is disconnected or in poor
45031 Token issue module None
detected contact
2.Check the line boxA is disconnected or in
1.Token-replenish
Writing to iButton of token-replenish
45032 Token issue module poor contact/ iButton is abnormal None
boxA error
2.Check the line/ replace iButton
1.Token-replenish boxB is disconnected or in
Writing to iButton of token-replenish
45033 Token issue module poor contact/ iButton is abnormal None
boxB error
2.Check the line/ replace iButton
1.Token-reject box is disconnected or in poor
Writing to iButton of token-reject box
45034 Token issue module contact/ iButton is abnormal None
error
2.Check the line/ replace iButton
1.Token-replenish boxA is disconnected or in
Reading iButton of token-replenish boxA
45035 Token issue module poor contact/ iButton is abnormal None
error
2.Check the line/ replace iButton
1.Token-replenish boxB is disconnected or in
Reading iButton of token-replenish boxB
45036 Token issue module poor contact/ iButton is abnormal None
error
2.Check the line/ replace iButton
1.Token-reject box is disconnected or in poor
45037 Token issue module Reading iButton of token-reject box error contact/ iButton is abnormal None
2.Check the line/ replace iButton
45038 Token issue module Configuration file read/write error Check configuration file None
The amount of coins in hopper is different Count error which may cause by the amount you
45039 Token issue module with that of the actually received when set isn't in accord with that of the actually None
clearing coins received or the transport is jammed by coin
1.Electromagnet in CacheA fault
2.U-type sensor in CacheA which detects
45040 Token issue module Electromagnet in CacheA fault electromagnet fault None
3.Stop the module to check the electromagnet
and the U-type Sensor

116/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1. Electromagnet in CacheB fault
2.U-type Sensor in CacheB which detects
45041 Token issue module Electromagnet in CacheB fault electromagnet fault None
3..Stop the module to check the electromagnet
or the U-type Sensor
1.Electromagnet in read/write region fault
2.U-type Sensor in read/write region which
45042 Token issue module Electromagnet in read/write region fault detects electromagnet fault None
3.Stop the module to check the electromagnet or
the U-type Sensor
1.Electromagnet at token presenter fault
2.U-type Sensor at ticket presenter which
45043 Token issue module Electromagnet at token presenter fault detects electromagnet fault None
3.Stop the module to check the electromagnet or
the U-type Sensor
1.Electromagnet at reject entrance fault
2.U-type Sensor at reject entrance which
45044 Token issue module Electromagnet at reject entrance fault detects electromagnet fault None
3.Stop the module to check the electromagnet or
the U-type Sensor
1.Electromagnet at retract entrance fault
2.U-type Sensor at retract entrance which
45045 Token issue module Electromagnet at retract entrance fault detects electromagnet fault None
3.Stop the module to check the electromagnet or
the U-type Sensor
1.Token is jammed in the channel of CacheA
Token is jammed in the channel of 2.Sensor for channel of CacheA fault
45046 Token issue module None
CacheA 3.Stop the module to clear the jammed token or
replace the channel sensor
1.Token is jammed in the channel of CacheB
Token is jammed in the channel of 2.Sensor for channel of CacheB fault
45047 Token issue module None
CacheB 3.Stop the module to clear the jammed token or
replace the channel sensor
1.Token is jammed in the channel in read/write
Token is jammed in the channel in region
45048 Token issue module None
read/write region 2.Sensor for channel in read/write region fault
3.Stop the module to clear the jammed token or
replace the
1.Token channel in
is jammed sensor
presenter channel
2.Presenter channel sensor fault
45049 Token issue module Token is jammed in presenter channel None
3.Stop the module to clear the jammed token or
replace the channel sensor
1.Token is jammed in reject channel
2.Reject channel sensor fault
45050 Token issue module Token is jammed in reject channel None
3.Stop the module to clear the jammed token or
replace the channel sensor
1.Token is jammed in retract channel
2.Retract channel sensor fault
45051 Token issue module Token is jammed in retract channel None
3.Stop the module to clear the jammed token or
replace the channel sensor
1.HOPPER_A count sensor fault
2.Token is jammed in HOPPER_A
45052 Token issue module Token is jammed in HOPPER_A 3.Stop the module and check the count sensor at None
the exit of HOPPERA/ Turn back the
HOPPERA motor, and clear out the token
jammed in HOPPER

117/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
1.HOPPER_B count sensor fault
2.Token is jammed in HOPPER_B
45053 Token issue module Token is jammed in HOPPER_B 3.Stop the module and check the count sensor at None
the exit of HOPPERB/ Turn back the
HOPPERA motor, and clear out the ticket
jammed in TOKEN,
1.There is HOPPERbut it can't be presented
2.There is no TOKEN actually but the count is
45054 Token issue module HOPPER_A fail to present token not zero None
3.Stop the module to check HOPPERA and set
the actual number of TOKEN
1.There is TOKEN, but it can't be presented
2.There is no TOKEN actually but the count is
45055 Token issue module HOPPER_B fail to present token not zero None
3.Stop the module to check HOPPERB and set
the actual number of TOKEN
1.TKOEN channel is not closed
Microswitch fault
45056 Token issue module TOKEN channel is not closed None
2.Close the cover of TOKEN channel/ replace
the microswitch
1.Module is not in position
45057 Token issue module Module is not in position 2.Module exitsensor fault None
3.Push the module in position/ replace the
Count don't match when clearing exitsensor
1.The count of HOPPERA is not correct
45058 Token issue module None
HOPPER-A 2.Replace the count sensor at the exit of
Count don't match when clearing HOPPERA
1.The count of HOPPERB is not correct
45059 Token issue module None
HOPPER-B 2.Replace the count sensor at the exit of
HOPPERB
1.HOPPER_A is empty
2.There is TOKEN in HOPPER_A, but the
45060 Token issue module HOPPER_A is empty count is zero None
3.The count at the exit of HOPPER is not
correct, set wrong number of tokens
1.HOPPER_B is empty
2.There is TOKEN in HOPPER_B, but the
45061 Token issue module HOPPER_B is empty count is zero None
3.The count at the exit of HOPPER is not
correct, set wrong number of tokens
1.Back door is not locked
45062 Token issue module Back door is not locked 2.Back door sensor fault None
3.Lock the back door, replace the back door
sensor
Escrow left sensor is bad or disconnected, check
45063 Token issue module Escrow fail to find the left side None
the escrow and the left sensor
Escrow right sensor is bad or disconnected,
45064 Token issue module Escrow fail to find the right side None
check the escrow and the right sensor
Escrow left or right sensor is bad or
45065 Token issue module Escrow is disconnected None
disconnected, check the escrow and the
left/right sensor tokens, there are tokens (or
When presenting
45066 Token issue module Token is jammed in escrow foreign object) jammed in escrow, or the motor None
is bad, please check the escrow and motor
45067 Token issue module Voltage is low Hardware fault, please replace the control board None
45080 Token issue module Unknown error Change firmware or contact the supplier None
Escrow is not in right position while
45081 Token issue module Token jam or left/right sensor fault None
presenting tokens
Communication cable is disconnected, please
45092 Token issue module Fail to send data None
check the line
Communication cable is disconnected, please
45093 Token issue module Fail to receive data None
check the line
45094 Token issue module No ACK answer Check serial configuration file None

118/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Communication cable is disconnected or
45095 Token issue module ACK answer error None
interfered, please check the line or contact the
supplier
Communication cable is disconnected or
45096 Token issue module Packet format is wrong None
interfered, please check the line or contact the
supplier
Serial configuration file error, please check the
45097 Token issue module Serial configuration error None
serial configuration file
45098 Token issue module Fail to initialize COM components Check if the serial port is occupied None
Communication cable is disconnected, please
45099 Token issue module Communication timeout None
check the line
Fail to execute the command, or
45111 VFD display Software fault, please contact the supplier None
unsupported command
45112 VFD display Fail to open the file Software fault, please contact the supplier None
45113 VFD display BMP image error Software fault, please contact the supplier None
Not BMP image, which cannot be
45114 VFD display Software fault, please contact the supplier None
processed in the display
Unsupported BMP image, which can just
45115 VFD display Software fault, please contact the supplier None
be processed by grayscaler
Over-large BMP image, which cannot be
45116 VFD display Software fault, please contact the supplier None
processed in the display
45181 VFD display Configuration file error Check the file None
45182 VFD display Fail to send the command Check if serial port setup is correct None
Timeout failure Check if serial port cable is in well contact, and
45199 VFD display None
if serial port configuration is correct
45301 MTPM001 Waste box non-existence Install the ticket box None
45302 MTPM001 Waste box is full Replace the waste box None
45302 MTPM001 Reject box non-existence Install the reject box None
45303 MTPM001 Reject box is full Replace the reject box None
45304 MTPM001 The waste ticket is retracted Status prompt, ignore None
45305 MTPM001 The leave ticket is retracted Status prompt, ignore None
45321 MTPM001 Fail to initialize Please contact the supplier None
Check if the paper jammed in entry slot, if failed
45322 MTPM001 Fail to load paper None
contact the supplier
Check if the paper jammed in entry slot, if failed
45323 MTPM001 Fail to feed paper None
contact the supplier
GPCS hasn’t detected ticket paper when
45324 MTPM001 Check if the ticket roll installed is used up None
feeding
45325 MTPM001 Fail to write IIC ROM Please contact the supplier None
45326 MTPM001 Fail to red IIC ROM Please contact the supplier None
45327 MTPM001 No ticket in ticket roll 1 Load ticket roll None
45328 MTPM001 No ticket in ticket roll 2 Load ticket roll None
45329 MTPM001 No paper in both ticket roll Load ticket roll None
Check the retract ‘rotary solenoid’, if failed
45330 MTPM001 Fail to retract None
please contact the supplier
Check if it is jammed, if failed please contact
45331 MTPM001 Fail to return ticket because of ticket jam None
the supplier
Take out the ticket and check if it is bent, if
45332 MTPM001 Fail to load ticket into transport 1 None
failed please contact the supplier
Take out the ticket and check if it is bent, if
45333 MTPM001 Fail to load ticket into transport 2 None
failed please contact the supplier
Paper in another transport is in public Use the ‘return ticket’ command to return the
45334 MTPM001 None
transport paper
Check if communication cable or hardware is
45335 MTPM001 Data received by module is wrong None
normal, if failed please contact the supplier
45390 MTPM001 Unknown error The error is not defined None
45391 MTPM001 CRC check failed None
45393 MTPM001 Serial configuration error None
45394 MTPM001 NAK is received, the data sent is wrong None
Check if the communication cable or hardware
is normal, if failed please contact the supplier
119/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
45395 MTPM001 Data received is wrong Check if the communication cable or hardware None
45396 MTPM001 Sending ENQ error is normal, if failed please contact the supplier None
45397 MTPM001 Sending command error None
45398 MTPM001 Waiting ACK timeout None
45399 MTPM001 Operation timeout None
No paper in transport entrance when
45431 Magnetic ticket printer Re-install the paper roll 1
selecting the transport
45432 Magnetic ticket printer Paper jam when selecting the transport Clear the jammed paper 2
45433 Magnetic ticket printer Other error Software fault, please contact the supplier 3
The cutter can’t cut paper completely
45434 Magnetic ticket printer Try to power off the printer and then power-on 4
when it is reposited
45435 Magnetic ticket printer Cutter hasn’t been reposited Try to power off the printer and then power-on 5
45436 Magnetic ticket printer Cutter can’t cut Try to power off the printer and then power-on 6
45437 Magnetic ticket printer Jam when printing or paper in print Clear the jammed paper 7
45438 Magnetic ticket printer position
Fail to write the second or middle track Hardware fault, please contact the supplier 8
45439 Magnetic ticket printer Fail to write the first or third track Hardware fault, please contact the supplier 9
45440 Magnetic ticket printer Fail to read magnetic Hardware fault, please contact the supplier A
45441 Magnetic ticket printer Presenting timeout when feeding paper Clear the paper jammed in transport B
45442 Magnetic ticket printer Paper is retracted when feeding Clear the paper jammed in transport C
45443 Magnetic ticket printer Paper is blocked when feeding Clear the paper jammed in transport D
45444 Magnetic ticket printer Paper is jammed when feeding Clear the paper jammed in transport E
45445 Magnetic ticket printer Paper in transport when power-on Clear the paper jammed in transport G
45446 Magnetic ticket printer Paper low when printing Re-install new paper roll P
45447 Magnetic ticket printer Serious hardware error Hardware fault, please contact the supplier X
45448 Magnetic ticket printer No paper in upper transport Re-install new paper roll None
45449 Magnetic ticket printer No paper in lower transport Re-install new paper roll None
Feeding error in both upper and lower
45450 Magnetic ticket printer Clear the paper jammed in transport None
transport
45460 Magnetic ticket printer Unknown error Software fault, please contact the supplier None
45461 Magnetic ticket printer Lower transport is jammed Clear the paper jammed in transport None
45462 Magnetic ticket printer Fail to write magnetic Try to power off the printer and then power-on None
45463 Magnetic ticket printer Fail to select track Try to power off the printer and then power-on None
45464 Magnetic ticket printer Paper in cutting position Clear the paper jammed in transport None
45465 Magnetic ticket printer Jam when printing Clear the paper jammed in transport None
45466 Magnetic ticket printer Barcode parameter error Software fault, please contact the supplier None
45467 Magnetic ticket printer Printer is in alarm state Printer fault None
45468 Magnetic ticket printer Jam error Paper is jammed in printer, please clear it None
Ticket roll hasn’t been installed correctly or the
45469 Magnetic ticket printer Ticket roll hasn’t been inserted None
transport is blocked
45470 Magnetic ticket printer Ticket roll hasn’t been installed Ticket roll is used up or hasn’t been installed None
Magnetic ticket hasn’t been written or magnetic
45471 Magnetic ticket printer Reading magnetic or checking error None
record is damaged
Ticket jam or the transport is blocked, please
45472 Magnetic ticket printer Ticket is ready None
clear the jammed ticket in transport
Ticket jam or sensor fault, please clear the jam
45473 Magnetic ticket printer No ticket is rejected None
or replace the sensor
Ticket jam or sensor fault, please clear the jam
45474 Magnetic ticket printer Ticket is inserted and ready None
or replace the sensor
Ticket jam or sensor fault, please clear the jam
45475 Magnetic ticket printer Retract sensor is in open state None
or replace the sensor
45476 Magnetic ticket printer Delete error Magnetic ticket is damaged, please replace it None
45477 Magnetic ticket printer No image file Software fault, please contact the supplier None
45478 Magnetic ticket printer The operation is canceled by user Software fault, please contact the supplier None
45479 Magnetic ticket printer Unknown error Software fault, please contact the supplier None
45480 Magnetic ticket printer Invalid handle error (USB The driver of printer haven’t been installed, or communication
None cable fault
45481 Magnetic ticket printer communication)
Fail to find the device (USB The driver of printer haven’t been installed, or communication
None cable fault
communication)

120/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
45482 Magnetic ticket printer Fail to open device (USB error) The driver of printer haven’t been installed, or communication
None cable fault
45483 Magnetic ticket printer Input/output error Hardware fault, please contact the supplier None
45484 Magnetic ticket printer Upper cover is opened Please close the cover and operate None
45485 Magnetic ticket printer Motor alarm Motor fault, please replace it None
45486 Magnetic ticket printer Cutter error Cutter fault, please examine and repair it None
45487 Magnetic ticket printer Print head error Print head fault, please examine and repair it None
45488 Magnetic ticket printer Fail to open bitmap file Software fault, please contact the supplier None
45489 Magnetic ticket printer Format of bitmap file is wrong Software fault, please contact the supplier None
45490 Magnetic ticket printer Data length is too long Software fault, please contact the supplier None
45492 Magnetic ticket printer Paper in forward transport Clear the paper jammed in transport None
45493 Magnetic ticket printer Print head is damaged Hardware fault, please contact the supplier None
45494 Magnetic ticket printer Invalid parameter Software fault, please contact the supplier None
45495 Magnetic ticket printer Illegal command Software fault, please contact the supplier None
45496 Magnetic ticket printer Fail to send command Please check the communication cable or None
45497 Magnetic ticket printer Receiving data error hardware
Please check the communication cable or None
45498 Magnetic ticket printer Configuration file error hardware fault, please contact the supplier
Software None
Communication or hardware fault, please check
45499 Magnetic ticket printer Printer operation timeout None
the communication cable or hardware
45921 Safe gate controller Illegal command Re-send command None
45922 Safe gate controller Equipment is abnormal Examine or repair the equipment None
45923 Safe gate controller Fail to operate the shutter Re-send command None
45924 Safe gate controller Electromagnet fault Examine or repair the equipment 0x45
45925 Safe gate controller Electromagnet of the card cassette fault Examine or repair the equipment 0x46
45989 Safe gate controller Loading DLL failed Check the relative DLL None
45990 Safe gate controller Unknown error Examine or repair the equipment None
45991 Safe gate controller Incorrect parameter Re-send command and update software None
45992 Safe gate controller Configuration file read/write error Check parameters of configuration file None
45993 Safe gate controller Serial port configuration error Check parameters of communication None
45994 Safe gate controller NAK is received, the data sent is wrong configuration file
Re-send command and update software None
45995 Safe gate controller Data received error Update software None
45996 Safe gate controller ENQ sending error Re-send command and update software None
45997 Safe gate controller Command sending error Check communication component None
Check equipment or communication cable, then
45998 Safe gate controller Waiting ACK timeout None
re-send the command
Check equipment or communication cable, then
45999 Safe gate controller Waiting response timeout None
re-send the command
46001 Computer device CD-ROM failure Replace the faulty equipment None
46002 Computer device Floppy Drive failure Replace the faulty equipment None
46003 Computer device Switch Power failure Replace the faulty equipment None
46004 Computer device CPU Card failure Replace the faulty equipment None
46005 Computer device Sound Card failure Replace the faulty equipment None
46006 Computer device Network Card failure Replace the faulty equipment None
46007 Computer device SYSTEXCOMM SDLC Card failure Replace the faulty equipment None
46008 Computer device Graphics Card failure Replace the faulty equipment None
46009 Computer device Serial Communication Card failure Replace the faulty equipment None
46010 Computer device Memory failure Replace the faulty equipment None
46011 Computer device Hard Disk failure Replace the faulty equipment None
46012 Computer device Industrial PC Chassis failure Replace the faulty equipment None
46013 Computer device Industrial PC Motherboard failure Replace the faulty equipment None
46014 Computer device Keypad failure Replace the faulty equipment None
46015 Computer device Mouse failure Replace the faulty equipment None
46016 Computer device Dongle failure Replace the faulty equipment None
46017 Computer device CPU is bad Replace the faulty equipment None
46018 Computer device Fan of Industrial is bad Replace the faulty equipment None
System restarts time after time (fail to
46040 Computer device Replace the faulty equipment None
determine the fault of software and
hardware)

121/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
46041 Computer device Outputted display signal is abnormal Replace the faulty equipment None
46042 Computer device Industrial PC crashed Replace the faulty equipment None
46043 Computer device Industrial PC fail to start Replace the faulty equipment None
46101 Display device Monitor failure (no display) Examine or repair the faulty equipment None
46102 Display device Monitor displays abnormally (abnormal Examine or repair the faulty equipment None
46103 Display device color,
Touch screen failure Examine or repair the faulty equipment None
46104 Display device Touch Screen positions wrong Examine or repair the faulty equipment None
46105 Display device Anti-view Screen failure Examine or repair the faulty equipment None
46106 Display device Anti-explosion Screen failure Examine or repair the faulty equipment None
46200 Heater Module Thermal device failure Replace the faulty equipment None
46300 Power supply device Output voltage is abnormal Replace the faulty equipment None
46301 Power supply device Input voltage is abnormal Replace the faulty equipment None
46302 Power supply device Radiator Fan is bad Replace the faulty equipment None
46303 Power supply device Shell is damaged Replace the faulty equipment None
46304 Power supply device Wires are loosen and worn out Check the faulty equipment None
46400 Security device Safe lock failure Repair or replace the faulty equipment None
46401 Security device Mechanical combination lock of safe Repair or replace the faulty equipment None
46402 Security device failure
Digital combination lock of safe failure Repair or replace the faulty equipment None
46403 Security device Mechanical lock of safe failure Repair or replace the faulty equipment None
46500 Lighting device Lighting Control Components failure Examine or repair the faulty equipment None
46501 Lighting device Lighting tube failure Examine or repair the faulty equipment None
46600 Other device Power Amplifier Box failure Examine or repair the faulty equipment None
46601 Other device Switch Box failure Examine or repair the faulty equipment None
46602 Other device Fan of cabinet failure Examine or repair the faulty equipment None
46603 Other device Topper AD failure Examine or repair the faulty equipment None
46604 Other device C/R External Capacitor failure Examine or repair the faulty equipment None
46605 Other device Mains-supply Detecting Module failure Examine or repair the faulty equipment None
46606 Other device Leakage Protection Switch failure Examine or repair the faulty equipment None
Communication or hardware fault, please check
47051 LED display Fail to open serial port None
if the communication cable or hardware is ok
Communication or hardware fault, please check
47052 LED display Serial device error None
if the communication cable or hardware is ok
Communication or hardware fault, please check
47053 LED display Receiving data packet error None
if the communication cable or hardware is ok
47054 LED display Insufficient memory Hardware fault, please contact the supplier None
47055 LED display Configuration file haven ’ t set serial Software fault, please contact the supplier None
47056 LED display number
Fail to find the file at this directory Software fault, please contact the supplier None
47057 LED display Configuration file haven’t set the interface Software fault, please contact the supplier None
47058 LED display Configuration file haven ’ t set the baud
type Software fault, please contact the supplier None
47059 LED display rate
Configuration file setting interface type Software fault, please contact the supplier None
47060 LED display error parameter error
Setting Software fault, please contact the supplier None
47061 LED display Serial port hasn’t been opened Check the parameters of the configuration file None
47062 LED display Photo hasn’t been downloaded Software fault, please contact the supplier None
47063 LED display Unknown error Software fault, please contact the supplier None
47064 LED display Photo dimension is wrong Software fault, please contact the supplier None
47065 LED display Color format of photo is wrong Software fault, please contact the supplier None
47066 LED display Configuration file ‘IdyrgLedCfig.ini’ don’ Software fault, please contact the supplier None
47068 LED display t exist
Fail to save the file Check the configuration file None
47090 LED display Communication configuration parameter Software fault, please contact the supplier None
47091 LED display error
Parameters error Software fault, please contact the supplier None
Communication or hardware fault, please check
47099 LED display Receiving packet timeout None
if the communication cable or hardware is ok
47201 LED display Normal code Ignore None
47250 LED display Unknown error Re-send the command None
47251 LED display Checking error Re-send the command None
47252 LED display Sequence of packets is wrong Re-send the command None

122/123
State Hardware Return
Error Code Type Description Recommended Action
Code Code
Modify parameters of communication
47290 LED display Configuration file error None
configuration file
47295 LED display Unsupported command Re-send the command None
47296 LED display Invalid parameter Check interface parameters None
Re-send the command or examine and repair the
47297 LED display Fail to send data None
communication cable
Re-send the command or examine and repair the
47298 LED display Data received is wrong None
communication cable
Re-send the command or examine and repair the
47299 LED display Communication timeout None
communication cable

123/123
 Appendix User Feedback Form
Title: DT Series ATM Error Code Reference Manual
Number: DT- ERRCODE-V2.3E-1/1 Release Date: 2013/06
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