XPS 13

Service Manual

Computer Model: XPS 13–9360

Regulatory Model: P54G
Regulatory Type: P54G002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.

© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.

2016 - 09

Rev. A00
Contents
Before working inside your computer.....................................9
Before you begin ...............................................................................................9
Safety instructions..............................................................................................9
Recommended tools....................................................................................... 10
Screw list........................................................................................................... 11

After working inside your computer......................................13

Removing the base cover.........................................................14

Procedure.........................................................................................................14

Replacing the base cover......................................................... 16

Procedure.........................................................................................................16

Removing the battery............................................................... 17

Prerequisites..................................................................................................... 17
Procedure......................................................................................................... 17

Replacing the battery............................................................... 20

Procedure........................................................................................................ 20
Post-requisites.................................................................................................20

Removing the solid-state drive............................................... 21

Prerequisites..................................................................................................... 21
Procedure......................................................................................................... 21

Replacing the solid-state drive............................................... 23

Procedure.........................................................................................................23
Post-requisites................................................................................................. 24

3
Removing the wireless card.................................................... 25
Prerequisites.....................................................................................................25
Procedure.........................................................................................................25

Replacing the wireless card.....................................................27

Procedure.........................................................................................................27
Post-requisites................................................................................................. 28

Removing the speakers............................................................ 29

Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29

Replacing the speakers.............................................................31

Procedure......................................................................................................... 31
Post-requisites................................................................................................. 31

Removing the coin-cell battery..............................................32

Prerequisites.....................................................................................................32
Procedure.........................................................................................................32

Replacing the coin-cell battery.............................................. 34

Procedure........................................................................................................ 34
Post-requisites................................................................................................. 34

Removing the heat sink............................................................35

Prerequisites.....................................................................................................35
Procedure.........................................................................................................35

Replacing the heat sink............................................................ 37

Procedure.........................................................................................................37
Post-requisites................................................................................................. 37

4
Removing the battery-status light cable.............................. 38
Prerequisites.....................................................................................................38
Procedure........................................................................................................ 38

Replacing the battery-status light cable.............................. 40

Procedure........................................................................................................ 40
Post-requisites.................................................................................................40

Removing the touch pad..........................................................41

Prerequisites..................................................................................................... 41
Procedure.........................................................................................................41

Replacing the touch pad..........................................................44

Procedure........................................................................................................ 44
Post-requisites.................................................................................................44

Removing the I/O-board cable ..............................................45

Prerequisites.....................................................................................................45
Procedure........................................................................................................ 45

Replacing the I/O-board cable .............................................. 47

Procedure.........................................................................................................47
Post-requisites................................................................................................. 47

Removing the I/O board.......................................................... 48

Prerequisites.................................................................................................... 48
Procedure........................................................................................................ 48

Replacing the I/O board........................................................... 51

Procedure......................................................................................................... 51
Post-requisites................................................................................................. 51

5
Removing the display assembly..............................................52
Prerequisites.....................................................................................................52
Procedure.........................................................................................................52

Replacing the display assembly..............................................58

Procedure........................................................................................................ 58
Post-requisites................................................................................................. 59

Removing the display hinge cover.........................................60

Prerequisites.................................................................................................... 60
Procedure........................................................................................................ 60

Replacing the display hinge cover......................................... 62

Procedure........................................................................................................ 62
Post-requisites................................................................................................. 62

Removing the antenna............................................................. 63

Prerequisites.....................................................................................................63
Procedure........................................................................................................ 63

Replacing the antenna............................................................. 65

Procedure........................................................................................................ 65
Post-requisites................................................................................................. 65

Removing the system board................................................... 66

Prerequisites.................................................................................................... 66
Procedure........................................................................................................ 66

Replacing the system board.................................................... 71

Procedure......................................................................................................... 71
Post-requisites................................................................................................. 72
Entering the Service Tag in the BIOS setup program.....................................72

6
Removing the power-adapter port........................................ 73
Prerequisites.....................................................................................................73
Procedure.........................................................................................................73

Replacing the power-adapter port........................................ 75

Procedure.........................................................................................................75
Post-requisites................................................................................................. 75

Removing the fan...................................................................... 76

Prerequisites.....................................................................................................76
Procedure.........................................................................................................76

Replacing the fan.......................................................................79

Procedure.........................................................................................................79
Post-requisites................................................................................................. 79

Removing the keyboard...........................................................80

Prerequisites.................................................................................................... 80
Procedure.........................................................................................................81

Replacing the keyboard........................................................... 84

Procedure........................................................................................................ 84
Post-requisites.................................................................................................84

Removing the palm-rest assembly........................................ 85

Prerequisites.....................................................................................................85
Procedure........................................................................................................ 86

Replacing the palm-rest assembly.........................................88

Procedure........................................................................................................ 88
Post-requisites.................................................................................................88

Flashing the BIOS...................................................................... 89

7
Diagnostics................................................................................. 90

Getting help and contacting Dell........................................... 91

Self-help resources..........................................................................................91
Contacting Dell................................................................................................ 91

8
Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.

Before you begin

1 Save and close all open files and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 Close the display and turn the computer over.

Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.

9
 WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work

surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle

them by their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as

authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground

yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on

its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.

CAUTION: Press and eject any installed card from the media-card
reader.

Recommended tools
The procedures in this document may require the following tools:

• Phillips screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe

10
Screw list
Component Secured to Screw type Quantity
Antenna Display back- M2x4 4
cover
Display hinges Display back- M2.5x6 4
cover
Fingerprint Palm-rest M1.6x1.5 1
reader bracket assembly
(optional)
Keyboard Palm-rest M1.6x1.5 31
assembly
Touch pad Palm rest M2x2 4
Speakers Palm-rest M2x2 4
assembly
Power-adapter Palm-rest M2x3 1
port assembly
System board Palm-rest M1.6x3 7
assembly
I/O board Palm-rest M1.6x3 2
assembly
Heat sink System board M2x3 4
Hinge brackets Palm-rest M2.5x4 4
assembly
Hard drive (SSD) Hard-drive (SSD) M2x2 1
bracket
Wireless card System board M2x3 1
Display-cable System board M2x3 2
bracket
Battery Palm-rest M2x2 3
assembly
Battery Palm-rest M1.6x4 1
assembly
Base cover Palm-rest M2x3 8
assembly

11
Component Secured to Screw type Quantity
Base cover Palm-rest M1.6x6 1
assembly

12
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.

13
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Using your fingertips, open the system badge.
2 Remove the screws that secure the base cover to the palm-rest
assembly.

1 M2x3 screws (8) and M1.6x6 2 system badge

screw (1)
3 base cover

14
3 Starting from the back of the computer, pry up the base cover using a
plastic scribe.
4 Lift the base cover off the palm-rest assembly.

1 palm-rest assembly 2 base cover

3 plastic scribe

15
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Align the screw holes on the base cover with the screw holes on the
palm-rest assembly and snap the base cover into place.
2 Using your fingertips, turn the system badge over.
3 Replace the screws that secure the base cover to the palm-rest assembly.
4 Turn the system badge over and keep it in place.

16
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
Remove the base cover.

Procedure
1 Disconnect the battery cable from the system board.

17
2 Peel off the tape that secures the speaker cable to the battery.

1 battery cable 2 speaker cable

3 tape (6)
3 Remove the screws that secure the battery to the palm-rest assembly.

18
4 Lift the battery off the palm-rest assembly.

1 palm-rest assembly 2 battery

3 M2x2 screws (3) and M1.6x4
screw (1)
5 Turn the computer over, open the display, and press the power button
for about 5 seconds to ground the computer.

19
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Align the screw holes on the battery with the screw holes on the palm-
rest assembly.
2 Adhere the tape that secures the speaker cable to the battery.
3 Replace the screws that secure the battery to the palm-rest assembly.
4 Connect the battery cable to the system board.

Post-requisites
Replace the base cover.

20
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling
the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive
while the computer is in sleep or on state.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Remove the screw that secures the solid-state drive to the system board.

21
2 Slide and remove the solid-state drive from the solid-state drive slot.

1 solid-state drive slot 2 M2x2 screw (1)

3 solid-state drive

22
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling
the solid-state drive.

Procedure
1 Align the notches on the solid-state drive with the tabs in the solid-state
drive slot.
2 Slide the solid-state drive at an angle into the solid-state drive slot.

23
3 Press the other end of the solid-state drive down and replace the screw
that secures the solid-state drive to the system board.

1 solid-state drive slot 2 tab

3 notch 4 solid-state drive
5 M2x2 screw (1)

Post-requisites
1 Replace the battery.
2 Replace the base cover.

24
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Remove the screw that secures the wireless-card bracket to the system
board.
2 Lift the wireless-card bracket off the wireless card.
3 Disconnect the antenna cables from the wireless card.

25
4 Slide and remove the wireless card out of the wireless-card slot.

1 wireless-card bracket 2 M2x3 screw (1)

3 antenna cables (2) 4 wireless card
5 wireless-card slot

26
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Align the notches on the wireless card with the tabs in the wireless-card
slot.
CAUTION: To avoid damage to the wireless card, never place
cables under the wireless card.
2 Slide the wireless-card at an angle into the wireless-card slot.
3 Connect the antenna cables to the wireless card.
The following table provides the antenna cable color schemes for the
wireless card supported by your computer.

Connectors on the wireless card Antenna-cable color

Main (white triangle) White

Auxiliary (black triangle) Black

4 Press the other end of the wireless card down.
5 Place the wireless-card bracket on the wireless card.

27
6 Replace the screw that secures the wireless-card bracket to the system
board.

1 wireless card 2 notch

3 tab 4 antenna cables (2)
5 M2x3 screw (1) 6 wireless-card bracket
7 wireless-card slot

Post-requisites
1 Replace the battery.
2 Replace the base cover.

28
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Disconnect the speaker cable from the system board.
2 Remove the screws that secure the speakers to the palm-rest assembly.
3 Note the speaker-cable routing and peel off the tape that secures the
speaker cable to the system board.

29
4 Lift the speakers, along with its cables, off the palm-rest assembly.

1 tape (2) 2 system board

3 speaker cable 4 M2x2 screws (4)
5 speakers (2) 6 palm-rest assembly

30
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Using the alignment posts on the palm-rest assembly, place the speakers
on the palm-rest assembly.
2 Replace the screws that secure the speakers to the palm-rest assembly.
3 Route the speaker cable on the system board and adhere the tape to the
system board.
4 Connect the speaker cable to the system board.

Post-requisites
1 Replace the battery.
2 Replace the base cover.

31
Removing the coin-cell
battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup
program’s settings to default. It is recommended that you note the
BIOS setup program’s settings before removing the coin-cell battery.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Disconnect the coin-cell battery cable from the system board.

32
2 Note the location of the coin-cell battery and pry it off the palm-rest
assembly.

1 coin-cell battery cable 2 palm-rest assembly

3 coin-cell battery

33
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Adhere the coin-cell battery to the palm-rest assembly.
2 Connect the coin-cell battery cable to the system board.

Post-requisites
1 Replace the battery.
2 Replace the base cover.

34
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
WARNING: The heat sink may become hot during normal operation.
Allow sufficient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the
heat transfer areas on the heat sink. The oils in your skin can reduce
the heat transfer capability of the thermal grease.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 In sequential order (as indicated on the heat-sink assembly), remove the
screws that secure the heat sink to the system board.

35
2 Lift the heat sink off the system board.

1 heat sink 2 M2x3 screws (4)

36
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the
system board and processor.
NOTE: The original thermal grease can be reused if the original system
board and heat sink are reinstalled together. If either the system board
or the heat sink is replaced, use the thermal pad provided in the kit to
ensure that thermal conductivity is achieved.

Procedure
1 Align the screw holes on the heat sink with the screw holes on the
system board.
2 Replace the screws that secure the heat sink to the system board.

Post-requisites
1 Replace the battery.
2 Replace the base cover.

37
Removing the battery-status
light cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: The battery-status light cable is an assembly that includes LED
indicators and a digital-array microphone.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Peel off the tape that secures the battery-status light cable to the
keyboard-controls board.
2 Open the latch and disconnect the battery-status light cable from the
keyboard-controls board.

38
3 Note the battery-status light cable routing and peel off the cable from
the palm-rest assembly.

1 tape 2 keyboard-controls board

3 latch 4 battery-status light cable
5 palm-rest assembly

39
Replacing the battery-status
light cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: The battery-status light cable is an assembly that includes LED
indicators and a digital-array microphone.

Procedure
1 Using the alignment posts, place the battery-status light cable on the
palm-rest assembly.
2 Route the battery-status light cable through the routing guides and
adhere it to the palm-rest assembly.
3 Slide the battery-status light cable into the battery-status light cable
connector and close the latch to secure the cable.
4 Adhere the tape that secures the battery-status light cable to the
keyboard-controls board.

Post-requisites
1 Replace the battery.
2 Replace the base cover.

40
Removing the touch pad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Open the latch and disconnect the touch-pad cable from the system
board.

41
2 Peel off the touch-pad cable from the keyboard and palm-rest assembly.

1 latch 2 touch-pad cable

3 Remove the screws that secure the touch pad to the palm-rest assembly.
If applicable, peel off any foam adhering the touch pad to the palm-rest
assembly.

42
4 Lift the touch pad from the inner edge and remove it from the palm-rest
assembly.

1 M2x2 screws (4) 2 palm-rest assembly

3 touch pad

43
Replacing the touch pad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Align the screw holes on the touch pad with the screw holes on the
palm-rest assembly.
2 Replace the screws that secure the touch pad to the palm-rest assembly.
3 Slide the touch-pad cable into the connector on the system board and
close the latch to secure the cable.
4 Route the touch-pad cable and adhere the cable to the keyboard and
palm-rest assembly.

Post-requisites
1 Replace the battery.
2 Replace the base cover.

44
Removing the I/O-board cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Open the latches and disconnect the I/O-board cable from the system
board and the I/O board.

45
2 Note the I/O-board cable routing as well as its orientation, and then peel
off the cable from the keyboard.

1 latches (2) 2 I/O-board cable

3 keyboard

46
Replacing the I/O-board cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Slide both ends of the I/O-board cable into their connectors on the
system board and I/O board, then close the latches to secure the cable.
2 Adhere the I/O-board cable to the keyboard.

Post-requisites
1 Replace the battery.
2 Replace the base cover.

47
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Remove the screws that secure the I/O board to the palm-rest assembly.
2 Peel off the tape that secures the display cable to the I/O board.
3 Disconnect the media-card reader cable from the I/O board.
4 Open the latch and disconnect the I/O-board cable from the I/O board.

48
5 Open the latch and disconnect the fingerprint-reader cable (optional)
from the I/O board.

1 M1.6x3 screws (2) 2 tape

3 display cable 4 latch
5 I/O-board cable 6 fingerprint-reader cable
(optional)
7 latch 8 media-card reader cable

49
6 Starting from the outer edge, slide the I/O board from under the fan and
remove it from the palm-rest assembly.

1 palm-rest assembly 2 I/O board

50
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Slide the I/O board under the fan and align the screw holes on the I/O
board with the screw holes on the palm-rest assembly.
2 Align the screw hole on the display cable with the screw hole on the I/O
board.
3 Replace the screws that secure the I/O board to the palm-rest assembly.
4 Slide the I/O-board cable into the I/O board and close the latch to secure
the cable.
5 Slide the fingerprint-reader cable (optional) into the I/O board and close
the latch to secure the cable.
6 Connect the media-card reader cable to the I/O board.
7 Adhere the tape that secures the display cable to the I/O board.

Post-requisites
1 Replace the battery.
2 Replace the base cover.

51
Removing the display
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.

Procedure
1 Disconnect the touch-screen cable (optional) and camera cable from the
system board.
2 Peel off the tape that secures the antenna cables to the system board.
3 Remove the screw that secures the wireless-card bracket to the system
board.
4 Lift the wireless-card bracket off the wireless card.

52
5 Disconnect the antenna cables from the wireless card.

1 touch-screen cable 2 camera cable

(optional)
3 wireless-card bracket 4 M2x3 screw (1)
5 antenna cables (2) 6 wireless card
7 tape
6 Remove the screw that secures the display cable to the I/O board.
7 Peel off the tapes that secure the display cable to the fan and the I/O
board.
8 Disconnect the media-card reader cable from the I/O board.
9 Note the display-cable routing and remove the cable from the routing
guides on the fan.

53
10 Peel off the tape from the display-cable bracket.

1 tapes (4) 2 screw

3 media-card reader cable 4 display cable
5 routing guides (2)
11 Remove the screws that secure the display-cable bracket to the system
board.
12 Lift the display-cable bracket off the display cable.

54
13 Using the pull tab, disconnect the display cable from the system board.

1 display cable 2 display-cable bracket

3 M2x3 screws (2) 4 pull tab

55
14 Open the palm-rest assembly at an angle, and then remove the screws
that secure the display hinges to the palm-rest assembly.

1 palm-rest assembly 2 display assembly

3 display hinges (2) 4 M2.5x4 screws (4)

56
15 Slide and remove the palm-rest assembly from the display hinges.

1 palm-rest assembly 2 display assembly

57
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Slide the palm-rest assembly under the display hinges and align the screw
holes on the palm-rest assembly with the screw holes on the display
hinges.
2 Replace the screws that secure the palm-rest assembly to the display
hinges.
3 Close the palm-rest assembly.
4 Connect the display cable to the system board.
5 Align the screw holes on the display-cable bracket with the screw holes
on the system board.
6 Replace the screws that secure the display-cable bracket to system
board.
7 Adhere the tape over the display-cable bracket.
8 Route the display cable through the routing guides on the fan.
9 Connect the media-card reader cable to the I/O board.
10 Adhere the tape that secures the display cable to the fan and the I/O
board.
11 Replace the screw that secures the display cable to the I/O board.
12 Connect the antenna cables to the wireless card.
13 Align the screw hole on the wireless-card bracket with the screw hole on
the system board.
14 Replace the screw that secures the wireless-card bracket to the system
board.
15 Adhere the tape that secures the antenna cables to the system board.
16 Connect the touch-screen cable (optional) and camera cable to the
system board.

58
Post-requisites
1 Replace the battery.
2 Replace the base cover.

59
Removing the display hinge
cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: The display hinge cover is included as part of the display
assembly. The cover can, however, be replaced separately.

Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.

Procedure
1 With the display facing you, slide the display hinge cover towards the
right.

60
2 Lift the display hinge cover off the display assembly.

1 display hinge cover 2 display assembly

61
Replacing the display hinge
cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: The display hinge cover is included as part of the display
assembly. The cover can, however, be replaced separately.

Procedure
1 Align the display hinge cover to the base of the display assembly.
2 With the display facing you, press and slide the display hinge cover to the
left, to lock it into position.

Post-requisites
1 Replace the display assembly.
2 Replace the battery.
3 Replace the base cover.

62
Removing the antenna
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: The antenna is included as part of the display assembly. The
antenna can, however, be replaced separately.

Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Remove the display hinge cover.

Procedure
1 Remove the screws that secure the antenna to the display assembly.

63
2 Lift the antenna off the display assembly.

1 antenna 2 M2x4 screws (4)

64
Replacing the antenna
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: The antenna is included as part of the display assembly. The
antenna can, however, be replaced separately.

Procedure
1 Align the screw holes on the antenna with the screw holes on the display
assembly.
2 Replace the screws that secure the antenna to the display assembly.

Post-requisites
1 Replace the display hinge cover.
2 Replace the display assembly.
3 Replace the battery.
4 Replace the base cover.

65
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You
must enter the Service Tag in the BIOS setup program after you replace
the system board.
NOTE: Replacing the system board removes any changes you have
made to the BIOS using the BIOS setup program. You must make the
appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables
correctly after you replace the system board.

Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the heat sink.

Procedure
1 Peel off the tape that secures the antenna cables and power-adapter port
cable to the system board.
2 Disconnect the camera cable, touch-screen cable (optional), power-
adapter port cable, and coin-cell battery cable from the system board.

66
3 Open the latch and disconnect the keyboard-controls board cable from
the system board.

1 touch-screen cable 2 camera cable

(optional)
3 tape 4 power-adapter port cable
5 coin-cell battery cable 6 speaker cable
7 keyboard-controls board 8 latch
cable
4 Peel off the tape from the display-cable bracket.
5 Peel off the tape that secures the speaker cable to the system board.
6 Disconnect the fan cable from the system board.

67
7 Open the latches and disconnect the I/O-board cable and the touch-pad
cable from the system board.

1 tape (3) 2 latches (2)

3 I/O-board cable 4 touch-pad cable
5 fan cable
8 Remove the screws that secure the display-cable bracket to the system
board.
9 Lift the display-cable bracket off the display cable.

68
10 Using the pull tab, disconnect the display cable from the system board.

1 display-cable bracket 2 M2x3 screws (2)

3 display cable
11 Remove the screws that secure the system board to the palm-rest
assembly.

69
12 Starting from the outer edge, lift the system board at an angle and
remove it from under the tabs on the palm-rest assembly.

1 M1.6x3 screws (6) 2 system board

3 palm-rest assembly

70
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You
must enter the Service Tag in the BIOS setup program after you replace
the system board.
NOTE: Replacing the system board removes any changes you have
made to the BIOS using the BIOS setup program. You must make the
appropriate changes again after you replace the system board.

Procedure
1 Slide the system board under the tabs on the palm-rest assembly and
align the screw holes on the system board with the screw holes on the
palm-rest assembly.
2 Replace the screws that secure the system board to the palm-rest
assembly.
3 Slide the I/O-board cable, the touch-pad cable, and the keyboard-
controls board cable into the system board and close the connector
latches to secure the cables.
4 Connect the camera cable, the touch-screen cable (optional), the
power-adapter port cable, the coin-cell battery cable, the speaker cable,
the fan cable, and the display cable to the system board.
5 Adhere the tape that secures the antenna cables and power-adapter port
to the system board.
6 Align the screw holes on the display-cable bracket with the screw holes
on the system board.
7 Replace the screws that secure the display-cable bracket to system
board.
8 Adhere the tapes that secure the speaker cable to the system board.
9 Adhere the tape over the display-cable bracket.

71
Post-requisites
1 Replace the heat sink.
2 Replace the solid-state drive.
3 Replace the wireless card.
4 Replace the battery.
5 Replace the base cover.

Entering the Service Tag in the BIOS setup

program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag
Input field.

72
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the system board.

Procedure
1 Remove the screw that secures the power-adapter port to the palm-rest
assembly.
2 Note the power-adapter port cable routing and remove the cable from
the routing guide on the palm-rest assembly.

73
3 Lift the power-adapter port off the palm-rest assembly.

1 M2x3 screw (1) 2 power-adapter port cable

3 palm-rest assembly 4 power-adapter port

74
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Align the screw hole on the power-adapter port with the screw hole on
the palm-rest assembly.
2 Replace the screw that secures the power-adapter port to the palm-rest
assembly.
3 Route the power-adapter port cable through the routing guide on the
palm-rest assembly.

Post-requisites
1 Replace the system board.
2 Replace the wireless card.
3 Replace the battery.
4 Replace the base cover.

75
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the system board.

Procedure
1 Peel off the tape that secures the display cable to the fan.

76
2 Note the display-cable routing and remove the cable from the routing
guides on the fan.

1 tape (3) 2 display cable

3 routing guides (2)
3 Remove the screw that secures the fan to the palm-rest assembly.

77
4 Lift the fan, along with its cable, off the palm-rest assembly.

1 M1.6x3 screw (1) 2 fan

3 palm-rest assembly

78
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Align the screw holes on the fan with the screw holes on the palm-rest
assembly.
2 Replace the screw that secures the fan to the palm-rest assembly.
3 Route the display cable through the routing guides on the fan.
4 Adhere the tape that secures the display cable to the fan.

Post-requisites
1 Replace the system board.
2 Replace the wireless card.
3 Replace the battery.
4 Replace the base cover.

79
Removing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the speakers.
5 Remove the coin-cell battery.
6 Remove the heat sink.
7 Remove the I/O board.
8 Remove the system board.
9 Remove the fan.
10 Remove the I/O-board cable.

80
Procedure
1 Open the latches and disconnect the keyboard cable and the keyboard-
backlight cable from the keyboard-controls board.

1 keyboard-backlight cable 2 latches (2)

3 keyboard cable 4 keyboard-controls board
2 Note the routing of the touch-pad cable, the I/O-board cable, and the
keyboard-controls board cable, and peel off the cables from the
keyboard.

81
3 Remove the screws that secure the keyboard to the palm-rest assembly.

1 M1.6x1.5 screws (30) 2 keyboard

3 palm-rest assembly

82
4 Lift the keyboard off the palm-rest assembly.

1 keyboard 2 palm-rest assembly

83
Replacing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Align the screw holes on the keyboard with the screw holes on the palm-
rest assembly.
2 Replace the screws that secure the keyboard to the palm-rest assembly.
3 Adhere the touch-pad cable, the I/O-board cable, and the keyboard-
controls board cable to the keyboard.
4 Slide the keyboard cable and the keyboard-backlight cable into the
keyboard-controls board and close the latches to secure the cables.

Post-requisites
1 Replace the I/O-board cable.
2 Replace the fan.
3 Follow the procedure from step 1 to step 8 in “Replacing the System
Board”.
4 Replace the I/O board.
5 Replace the heat sink.
6 Replace the coin-cell battery.
7 Replace the speakers.
8 Replace the wireless card.
9 Replace the battery.
10 Replace the base cover.

84
Removing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the battery-status light cable
4 Remove the wireless card.
5 Remove the heat sink.
6 Remove the I/O board.
7 Remove the speakers.
8 Remove the coin-cell battery.
9 Remove the touch pad.
10 Remove the system board.
11 Remove the fan.
12 Remove the I/O-board cable.
13 Remove the keyboard.

85
Procedure
1 Open the palm rest and then remove the screws that secure the palm
rest to the display hinges.

1 palm rest 2 display assembly

3 display hinges (2) 4 M2.5x6 screws (4)

86
2 Slide and remove the palm rest from the display hinges.

1 palm rest 2 display assembly

87
Replacing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.

Procedure
1 Slide the palm rest under the display hinges and align the screw holes on
the palm rest with the screw holes on the display hinges.
2 Replace the screws that secure the palm rest to the display hinges.
3 Close the palm rest.

Post-requisites
1 Replace the keyboard.
2 Replace the I/O-board cable .
3 Replace the fan.
4 Replace the system board.
5 Replace the touch pad.
6 Replace the coin-cell battery.
7 Replace the speakers.
8 Replace the I/O board.
9 Replace the heat sink.
10 Replace the wireless card.
11 Replace the battery-status light cable.
12 Replace the battery.
13 Replace the base cover.

88
Flashing the BIOS
You may need to flash (update) the BIOS when an update is available or when
you replace the system board. To flash the BIOS:

1 Turn on your computer.

2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then
click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect
feature or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your
computer.
8 After the download is complete, navigate to the folder where you saved
the BIOS update file.
9 Double-click the BIOS update file icon and follow the instructions on the
screen.

89
Diagnostics
The computer POST (Power On Self Test) ensures that it meets the basic
computer requirements and the hardware is working appropriately before the
boot process begins. If the computer passes the POST, the computer
continues to start in a normal mode. However, if the computer fails the POST,
the computer emits a series of LED codes during the start-up. The system
LED is integrated on the Power button.
The following table shows different light patterns and what they indicate.

Light pattern Problem description

2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI or video card or chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid

90
Getting help and contacting
Dell
Self-help resources
You can get information and help on Dell products and services using these
self-help resources:

Information about Dell products and www.dell.com

services

Dell Help & Support app

Get started app

Accessing help In Windows search, type Help and

Support, and press Enter.

Online help for operating system www.dell.com/support/windows

www.dell.com/support/linux
Troubleshooting information, user www.dell.com/support
manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on.

Learn about your operating system, See Me and My Dell at

setting up and using your computer, www.dell.com/support/manuals.
data backup, diagnostics, and so on.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.

NOTE: Availability varies by country and product, and some services may
not be available in your country.

91
 NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

92