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Optimizing Job Performance Skills

This document outlines several key qualities for providing quality service including exhibiting superior knowledge, proposing recommendations that demonstrate expertise, and outstanding skills even in difficult situations. It also discusses important professional and technical skills such as applying principles and techniques competently, maintaining necessary knowledge and skills, and staying informed of developments. Additional sections cover qualities like collaborating with others to resolve issues, demonstrating sound judgment, and consistently following up to ensure customer satisfaction. The document emphasizes teamwork, planning, initiative, independence, and striving for overall high performance.

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Puja Jaiswal
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110 views3 pages

Optimizing Job Performance Skills

This document outlines several key qualities for providing quality service including exhibiting superior knowledge, proposing recommendations that demonstrate expertise, and outstanding skills even in difficult situations. It also discusses important professional and technical skills such as applying principles and techniques competently, maintaining necessary knowledge and skills, and staying informed of developments. Additional sections cover qualities like collaborating with others to resolve issues, demonstrating sound judgment, and consistently following up to ensure customer satisfaction. The document emphasizes teamwork, planning, initiative, independence, and striving for overall high performance.

Uploaded by

Puja Jaiswal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Quality Service

 Exhibits superior Knowledge of job content and requirements.


 Proposes recommendations that show breadth and depth of knowledge.
 Exhibits outstanding skills even in the most difficult job situations.
 Knowledge and expertise is relied on by others.

Professional/Technical Knowledge & Skills


 Knows and applies principles, techniques, technology and practices that demonstrate competency
in the particular job function.
 Achieves, maintains and demonstrates necessary knowledge and skill level to perform currently
assigned work responsibilities.
 Keeps informed of current developments.
 Understands work procedures.

Judgment/Problem-solving/Decision-making
 Collaborates with others to identify strategies for resolution of customer issues.
 Demonstrates professional, high-service attitude.
 Monitors customers’ feedback and acts proactively.
 Communicates to customers and effectively implements resolution strategies.
 Always willing to go beyond what may be expected to meet the needs of customers.
 Anticipates future customers’ needs and creates plans to enhance service.
 Consistently follows up with customers and others to ensure customer satisfaction and proper
resolution .

Teamwork
 Attempts to use logical reasoning in making decisions and solving problems.
 Judgment is generally sound and reasonable.
 Decisions are well thought out.
 Effectively analyzes problems and formulates practical solutions.
 Exhibits a high degree of decision Making ability.
 Takes responsibility for consequences and decisions.
 Finds unique ways to effectively resolve problems.
 Promotes an atmosphere of mutual respect and cooperation.
 Encourages and supports others.
 Provides information, assistance and guidance to others to help them perform their
responsibilities.
 Volunteers and offers suggestions. Shows courtesy and respect.
 Creates a climate for comfortable expression of ideas.
 Develops and maintains smooth and effective working relationships with [co-workers],
[supervisors], [subordinates] etc.
 Uses positive methods of interactions with others.
 Discusses and explains information with others effectively.
 Produces accurate, well-presented and thorough written documents, records and reports.

Planning
 Accepts change.
 Understand the unit’s mission/vision.
 Develops very good working relationships.
 Always displays a cooperative attitude and shares knowledge.
 Effectively adapts to change.
 Displays a positive attitude towards the mission/vision.
 Expresses the value of working as a team.
 Seeks ways to share knowledge or mentor co-workers.
 Embraces change and helps others to adapt.
 Demonstrates a total commitment to the mission/vision.

Initiative\Independence
 Volunteers for special assignments.
 Willingly helps and assists others.
 Anticipates needs and takes appropriate steps to meet those needs.
 Accepts responsibility and performs responsibilities with limited supervision.
 Willingly accepts direction and is open to new ideas.
 Demonstrates willingness to learn and grow professionally.
 Demonstrates independent thinking and a desire to seek additional challenges.
 Can be counted upon to complete duties and responsibilities accurately and on-time.
 Utilizes time well and sets appropriate priorities.
 Follows through with plans.
 Knows when to ask for help when work loads or critical work assignments demand it.
 Accepts responsibility and new job assignments.
Overall Performance
 Exhibits an interest and attempts to improve performance.
 Duties and responsibilities are regularly met and often exceeded.
 Projects completed have made measurable improvements to the position and department.
 Always strives for a high level of performance.
 Duties and responsibilities are always met and exceeded.
 Projects completed have provided a significant…
 High level of performance achieved by few.

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