Market positioning is a critically important part of marketing strategy since it
determines to a large extent what customers perceive is being offered to them.
The role of market positioning in marketing strategy
Businesses use marketing to create value for customers by making two key
decisions:
Decision 1: Choose which customers to serve
This involves:
Market segmentation (analysing the different parts of a market)
Targeting (deciding with market segments to enter)
Decision 2: Choose how to serve those customers
This also involves two important parts of marketing strategy:
Product differentiation (what makes it difference from the competition)
Market positioning (how customers perceive the product)
Having chosen which segments to target – a business needs to decide how to
compete in those segments. Marketing people call this choice the value
proposition. What position will be taken?
It is important to remember that the market position (or value proposition) is defined
by customers – the place a product occupies in customer minds relative to
competing products.
A useful framework for analysing market positioning is a “positioning map”. A
market (or positioning) map illustrates the range of “positions” that a product can
take in a market based on two dimensions that are important to customers.
Some possible dimensions for the axes of a positioning map include:
An example of a positioning map for chocolate bars (using dimensions of price and
quality) might look like the one below (note: you'll probably disagree with our
subjective judgement applied as to where to place certain bars!)
Whilst positioning maps are useful conceptual models, care has to be taken when
using them in marketing decision-making:
Advantages of positioning maps
Help spot gaps in the market
Useful for analysing competitors
Encourages use of market research
Disadvantages of positioning maps
Just because there is a “gap” doesn’t mean there is demand
Not a guarantee of success
How reliable is the market research?
Market Positioning and Competitive Advantage
Remember that customers choose products based on their perception of a product’s
value proposition – how they perceive the merits of the product relative to the
alternatives (competing products).
Therefore, providing a superior value proposition than the competition is a likely
source of competitive advantage – but only if it can be sustained.
There are various possible value differences that have the potential to deliver
competitive advantage:
Offer more for less: E.g. Aldi: good quality at low prices
Offer more for more: E.g. high-priced luxury products with prestige value
Offer more for the same: E.g. introduce new features & better performance for the
same price
Offer less for much less: E.g. no-frills low cost flying and hotels; good quality, back
to basics & low price