LAVONDA HIGH

3604 Saratoga Downs Way, Fort Worth, TX 76244│[email protected] │ Cell# (214) 931-3149 

Summary
I am a results-oriented professional with excellent administrative, on-boarding, training, recruitment, teaching and
customer service experience.  I possess over 15 years’ experience within the Home Building, Mortgage, Recruiting
and Utility Industries. I also possess great face-to-face and telephone customer interaction with a high level of
professionalism. My passion is mentoring students and helping others succeed.

Accomplishments & Skills: ACHIEVE3000, Newsela, Edsby, 2008 -2009 Employee of the Year - KB Home,
Youth Mentor - House of Jabez, 2015 Custom Design Award - Meritage Homes, Self-Starter, multi-task when
needed, Concur, ADOBE, Microsoft Office, Diversity Training, JD Edwards, iCIMS, Sales Force, ADP, Notary
State of Texas since 2012, Edsby, Achieve3000  
PROFESSIONAL EXPERIENCE
Kelly Educational Services (Harmony), Kokua Austin (IDEA) and PFISD – Substitute Teacher
  12/2019 – Current
 Built and maintained relationships with the administration staff, teachers, and students
 Worked diligently each day to help students develop skills and attitudes necessary for success
 Follow lesson plans provided by the classroom teacher to provide an effective and appropriate educational
program for assigned students
 Modify curricula for students as directed by the lesson plans.
 Assume the responsibilities for duties and activities within the school day.
 Maintain discipline and classroom control that fosters a safe and positive environment for all students and
staff in accordance with District and campus policies and procedures.
 Follow as much as possible the routines and procedures for the school and classroom assigned.
 Uphold the entire Districts’ policies and campus procedures to which regular classroom teachers are
subject. 

Kelly Educational Services (Hillsborough County ISD) – Resident Teacher/Volleyball Coach

  08/2019 – 11/2019
 Helped write IEP’s for students and scheduled the IEP meetings with parents and staff.
 Followed lesson plans provided by the classroom teacher to provide an effective and appropriate
educational program for assigned students
 Modified curricula for students as directed by the lesson plans.
 Conducted parent/teacher conferences to review student’s progress, performance, and behavior problems.
 Participated in faculty and professional meetings, educational conferences, and teacher training workshops.
 Assumed the responsibilities for duties and activities within the school day.
 Maintained discipline and classroom control that fosters a safe and positive environment for all students
and staff in accordance with District and campus policies and procedures.
 Followed as much as possible the routines and procedures for the school and classroom assigned.
 Upheld the entire Districts’ policies and campus procedures to which regular classroom teachers are
subject. 
 Reported all student injuries, accidents, and illness and discipline concerns to the appropriate authority
immediately or as soon as reasonably possible.

Stellar Partners, Inc. – Business Development Admin                                                03/2019 – 08/2019

 Provide administrative support to two Vice Presidents of Business Development and Senior Marketing
Director; other administrative duties as assigned.
 Record management for airport acquisitions; Project Management and research
 Calendar Management, expense reporting and arranging travel 
 Handling NDA's, LOI's and other contracting administrative duties
  Provide excellent customer service to internal and external customers 
 Process invoices and PO's / Airport monthly reporting for ACDBE/JV Partners
 Process and handle expense exports
 Tracked new projects and processed invoices
 Vendor management

Pflugerville ISD - Substitute Teacher                                                                          10/2018 – 03/2019

 Student engagement and classroom management
 Followed lesson plans provided by the classroom teacher to provide an effective and appropriate
educational program for assigned students
 Modified curricula for students as directed by the lesson plans.
 Assumed the responsibilities for duties and activities within the school day.
 Maintained discipline and classroom control that fosters a safe and positive environment for all students
and staff in accordance with District and campus policies and procedures.
 Followed as much as possible the routines and procedures for the school and classroom assigned.
 Upheld the entire Districts’ policies and campus procedures to which regular classroom teachers are
subject. 
 Reported all student injuries, accidents, and illness and discipline concerns to the appropriate authority
immediately or as soon as reasonably possible.

Meritage Homes – Administrative Services Manager/ Land Development/HOA Admin     11/2012 – 10/2018
 Provided administrative support for the Division President and six other Vice Presidents; managed
calendars, scheduled travel, submitted expense reports and other duties 
 Created new and replacement requisitions and submitted resumes for open positions 
 Initiated background check, drug screening and provided new hire paperwork for completion
 Conducted new hire orientation and maintained talent analysis documents and employee files
 Assisted with performance management actions, terminations, exit interviews, & asset returns
 Assisted with employee relations: discipline issues and documentation; coaching and counseling
 Ensured compliance with all established HR processes and timelines and served as point person for
Wellness Program and other Benefit initiatives as needed
 Coordinated arrangements for division meetings, luncheons, transportation, and/or events
 Processed and coded invoices, set up vendors, manage vendor accounts
 Submitted work orders for office and ordered general office supplies
 Made travel arrangements for new sales associates – sales training classes
 Maintained division organization charts and updated as needed
 Processed IT access forms and order equipment for new hires 
 Maintained and updated all Land Development (LD) budgets
 Notarized mortgage HUDS, HOA documents, Land Development contracts and plat maps 
 Prepared bid packages for all land development bids and tracked the receipt of required bids
 Tracked all land development bonds/letters of credit (LOC). Requested new bonds/LOCs as needed.
Maintained subcontractor list for all projects and set up new vendors 
 Prepared and ensured timely execution for all Land Development Agreements and other legal documents.
Entered and maintained all contracts in E-1(JD Edwards), 
 Processed all applications for payments, verifying contract amounts, obtaining required approvals, and
submitting to A/P by required monthly deadline
 Setup and maintained HOA files & documents such as deeds, CCRs and Bylaws.

Ecova formerly LPB Energy – Customer Service Analyst II     04/2011 – 11/2012

 Assisted with interviewing, recruiting, and training of new CSR personnel for the team to meet business
standards and needs.  Managed New vendor setups and maintained vendor accounts
 Researched and resolved complex service issues received directly from customers and referred from
consultants, including questions about utility bills, service contracts, and Utility Manager Software
applications. (Family Dollar, BNSF Railway, Norfolk Southern Railway) 
  Acted as the customer interface for the implementation of new services, including data gathering,
qualification of customer preparedness, and customer training.
 Coordinated with delivery groups and acted as the customer’s advocate to ensure resolution of service
issues as well as set customer expectations on service issues and delivery of new services.

Kenexa - Recruiter (temp) (UnitedHealth Group & CNH)                           12/2010 – 04/2011

 Supported Recruitment Process Outsourcing (RPO) functions and initiatives by generating candidates and
leads that are a good fit for the hiring needs of our clients. 
 Worked with Taleo and Brass Rings recruiting systems to developed candidate interest for available
positions and client companies 
 Used networking opportunities such as LinkedIn, local community groups or other professional
associations to identify referrals for qualified candidates
 Performed queries and searches on databases for qualified candidates and provided excellent customer
service to internal and external customers

KB HOME – Operations/DUP Coordinator                     2/ 2004-6/2010

 Conducted On-boarding for new hires, processed and coded invoices for payment
 Trained and mentored new hires and inter-personnel for the Daily Units Processing Department (DUP) and
Sales Department on SIM’s Operating System, AS400 and CRM; (CRM administrator)
 Permitted starts for new home builds with different municipalities
 Worked with the construction and design teams to ensure all options were submitted accurately 
 Entered Sales into the system along with any incentives
 Assured policies & procedures regarding all sales were followed.
 Built and maintained rapport with Mortgage/ Title Company employees and upper management
 Backup for E-Time audits, Sales Commissions, Customer Service claims and Centralized Scheduling

Education
Grand Canyon University – started Nov 2019 – Masters in Secondary Education
Argosy University-Dallas – June 2017 – BS Business Administration (HR Management)
McLennan Community College – 1994 - Certified in Computer Operations and Respiratory Therapy 

REFERENCES AVAILABLE UPON REQUEST