MODEL

UX-21/UX-41/UX-61
FO-11/FO-51/FO-71/GQ-56

FACSIMILE
OPERATION MANUAL
1. Installation
2. Sending Faxes
3. Receiving Faxes
4. Making Copies
5. Making Telephone Calls
6. Answering Machine Connection
7. Special Functions
8. Printing Lists
9. Maintenance
10. Troubleshooting
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Introduction
Welcome, and thank you for
choosing a Sharp facsimile!
The features and
specifications of your new
Sharp fax are shown below.

Automatic dialling Rapid Key Dialling: 5 numbers

Speed Dialling: 35 numbers

Fax paper Initial starter roll (included with machine):

10 m
Replacement roll (not included):
FO-20PR 30 m (12.7 mm core)

Paper cutting method UX-21/UX-41/FO-11/FO-51: Tear off by hand

UX-61/FO-71/GQ-56: Automatic cutter

Memory size* 448 KB (approx. 17 average pages)

(UX-41/61 FO-51/71 GQ-56
Only)

Modem speed 9,600 bps with automatic fallback to lower

speeds.

Transmission time* Approx. 15 seconds

Resolution Horizontal: 8 pels/mm

Vertical:
Standard: 3.85 lines/mm
Fine /Halftone: 7.7 lines/mm
Super fine: 15.4 lines/mm

Automatic document 5 pages max. (A4, 80 g/m2 paper)

feeder

Recording system Thermal recording

Halftone (grayscale) 64 levels

Compression scheme MR, MH, H2

*Based on Sharp Standard No.1 Chart at standard resolution is Sharp special mode,
excluding time for protocol signals (i.e., ITU-T phase C time only).

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Display 16-digit LCD display

Applicable telephone line Public switched telephone network

Compatibility ITU-T (CCITT) G3 mode

Input document size Automatic feeding:

Width: 148 to 210 mm
Length: 140 to 297 mm
Manual feeding:
Width: 148 to 210 mm
Length: 140 to 600 mm

Effective scanning width 210 mm max.

Effective printing width 210 mm max.

Contrast control Automatic/Dark selectable

Reception modes TEL/FAX, TEL, FAX, A.M. (Note: A.M. mode

is for connecting an answering machine)

Copy function Yes

Telephone function Yes (cannot be used if power fails)

Power requirements 220 - 240 V AC, 50/60 Hz

Operating temperature 5 - 35°C

Humidity 30 - 85% RH

Power consumption Standby: 4.0 W

Maximum: 115 W

Dimensions Width: 304 mm

Depth: 236mm
Height: 122 mm

Weight Approx. 2.6 kg

As a part of our policy of continuous improvement, SHARP reserves the right to make design
and specification changes for product improvement without prior notice. The performance
specification figures indicated are nominal values of production units. There may be some
deviations from these values in individual units.

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Important safety information

Do not disassemble this machine or attempt any procedures not described in this manual.
Refer all servicing to qualified service personnel.

Do not install or use the machine near water, or when you are wet. For example, do not use the
machine near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool. Take care not to spill any liquids on the machine.

Unplug the machine from the telephone socket and then the power outlet and consult a
qualified service representative if any of the following situations occur:
- Liquid has been spilled into the machine or the machine has been
exposed to rain or water.
- The machine produces odors, smoke, or unusual noises.
- The power cord is frayed or damaged.
- The machine has been dropped or the housing damaged.

Do not allow anything to rest on the power cord, and do not install the machine where people
may walk on the power cord.

This machine must only be connected to a 220 - 240 V, 50/60 Hz, earthed (3-prong) outlet.
Connecting it to any other kind of outlet will damage the machine and invalidate the warranty.

Never insert objects of any kind into slots or openings on the machine. This could create a risk
of fire or electric shock. If an object falls into the machine that you cannot remove, unplug the
machine and consult a qualified service representative.

Do not place this machine on an unstable cart, stand or table. The machine could be seriously
damaged if it falls.

Never install telephone wiring during a lightning storm.

Never install telephone sockets in wet locations unless the socket is specifically designed for
wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be
a remote risk of electric shock from lightning.

Do not use a telephone to report a gas leak in the vicinity of the leak.

The power outlet must be installed near the equipment and must be easily accessible.

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Table of Contents
A Look at the Operation Panel 6

1. Installation 8
Unpacking Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Loading the Thermal Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Entering Your Name and Fax Number . . . . . . . . . . . . . . . . . . . . . . . 16
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting the Reception Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2. Sending Faxes 23
Transmittable Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Loading the Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjusting the Resolution and Contrast . . . . . . . . . . . . . . . . . . . . . . . 26
Sending a Fax by Normal Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Sending a Fax by Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . 29

3. Receiving Faxes 38
Using TEL/FAX Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using A.M. Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using FAX Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using TEL Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Optional Reception Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Substitute Reception to Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

4. Making Copies 45

5. Making Telephone Calls 46

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Table of Contents

6. Answering Machine Connection 48

Connecting an Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using the Answering Machine Connection . . . . . . . . . . . . . . . . . . . . 49
Optional A.M. Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7. Special Functions 54
Caller ID (Requires Subscription to Service) . . . . . . . . . . . . . . . . . . 54
Blocking Reception of Unwanted Faxes . . . . . . . . . . . . . . . . . . . . . . 59
Polling (Requesting a Fax Transmission) . . . . . . . . . . . . . . . . . . . . . 60

8. Printing Lists 62

9. Maintenance 65

10. Troubleshooting 67
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Messages and Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Quick Reference Guide 77

Index 78

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A Look at the Operation Panel

1 2 3 4 5 6 7

RECEPTION
MODE FUNCTION RESOLUTION
TEL FAX

TEL FAX
DOWN VOLUME UP
A.M.

TEL/FAX A.M.
SPEED
ABC
2DEF
DIAL
ABC DEF
SPEED DIAL
1 2 3STOP
B C D VOLUME GHI JKL MNO
A E/ POLL 01 02 REDIAL
GHI JKL MNO
STOP REDIAL
4 5 6
COPY/HELP
03 04
PQRS WXYZ
HOLD/
FUNCTION TUV
SEARCH
PQRS TUV WXYZ 05 06
7 8 9
HOLD/SEARCH COPY/ RESOLUTION/
START HELP RECEPTION MODE SPEAKER
START
07 08 0
SPEAKER

09 10/POLL

8 9 10 11 12 13 14

1 Rapid Dial keys

Press one of these keys to dial a fax number automatically.

2 Display
Displays messages to help you operate the machine.

3 FUNCTION key
Press this key to select various special functions.

4 VOLUME key
SPEAKER
Press this key to adjust the volume of the speaker when has been
pressed, or the volume of the ringer at all other times.

5 Number keys
Use these keys to dial numbers, and enter numbers and letters when storing
auto-dial numbers.

6 SPEED DIAL key

Press this key to dial a fax or voice number using an abbreviated 2-digit
Speed Dial number.

7 REDIAL key
Press this key to automatically redial the last number dialed.

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8 START key
Press this key to begin transmission when using Speed Dialling, Direct
Keypad Dialling, or Normal Dialling.

9 STOP key
Press this key to cancel an operation before it is completed.

10 COPY/HELP key
When a document is in the feeder, press this key to make a copy. At any other
time, press this key to print out the Help List, a quick reference guide to the
operation of your fax machine.

11 RESOLUTION / RECEPTION MODE key

When a document is in the feeder, press this key to adjust the resolution for
faxing or copying. At any other time, press this key to select the reception
mode (an arrow in the display will point to the currently selected reception
mode).

12 SPEAKER key
Press this key to listen to the line and fax tones through the speaker when
faxing a document.
Note: This is not a speakerphone. You must pick up the handset to talk with
the other party.

13 HOLD/SEARCH key
Press this key to search for an auto-dial number, or, during a phone
conversation, press this key to put the other party on hold.

14 Panel release
Grasp this finger hold and pull toward you to open the operation panel.

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1. Installation

Unpacking Checklist

Before setting up, If any are missing,

make sure you contact your
have all of the dealer or retailer.
following items.

Original document Handset Operation

Handset support cord manual

Fax paper Paper roll Telephone

(Sample roll) Paper shaft
shims line cord

Points to keep in mind when setting up

Do not place the Do not place the Keep dust away from Keep the area
machine in direct machine near the machine. around the
sunlight. heaters or air machine clear.
conditioners.

About condensation
If the machine is moved from a cold to a warm place, it is possible that
condensation may form on the scanning glass, preventing proper scanning of
documents for transmission. To remove the condensation, turn on the power
and wait approximately two hours before using the machine.

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Connections

1. Installation
Connections
Connecting the handset
Connect the handset as shown and place it on the handset rest.

♦ The ends of the handset cord are identical, so they will go into either
socket.

Make sure the handset

cord goes into the
socket marked with a
handset symbol on the
side of the machine!

Use the handset to make ordinary

phone calls, or to transmit and receive
faxes manually.

Removing the packing paper

1 Grasp the finger hold and open the

operation panel.

2 Flip up the front paper guide .

UX-21
Note: Do not UX-61
UX-41
FO-71
peel off or FO-11
GQ-56
bend this FO-51
strip of film.

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3 Remove the packing paper. UX-61

UX-21 FO-71
UX-41 GQ-56
FO-11
FO-51

4 Flip down the front paper guide and then close the operation panel.
UX-21 UX-61
UX-41 FO-71
FO-11 GQ-56
FO-51

Connecting the power cord

Plug the power cord into a 220 - 240 V, 50/60 Hz, earthed AC (3-prong) outlet.

♦ When disconnecting the fax, unplug the telephone line cord before
unplugging the power cord.

♦ Caution:
Do not plug the power cord into any other kind of outlet. This will damage
the machine and is not covered under the warranty.

The machine does not have a

power on/off switch, so the
power is turned on and off by
simply plugging in or
unplugging the power cord.

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Connections

1. Installation
Connecting the telephone line cord
Insert one end of the line cord into the socket on the back of the machine
marked TEL. LINE. Insert the other end into a wall telephone socket.

Dial mode:
The fax machine is set for tone
dialling. If you are on a pulse dial TE
SEL.
T TE
line, you must set the fax LINL.
E
machine for pulse dialling. Press
the keys on the operation panel
as follows:

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press 4 times. DIAL MODE

3 Select the dial mode:

TONE: 1 PULSE: 2

STOP
4 Press to exit.

Comments:

♦ The fax machine is not designed for use on a line which has call waiting,
call forwarding, or certain other special services offered by your telephone
company. If you attempt to use the fax machine in conjunction with any of
these services, you may experience errors during transmission and
reception of facsimile messages.

♦ The fax machine is not compatible with digital telephone systems.

♦ If your area experiences a high incidence of lightning or power surges, we
recommend that you install surge protectors for the power and telephone
lines. Surge protectors can be purchased from your dealer or at most
telephone specialty stores.

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Connections

Moving your fax and reconnecting

If it is necessary to move your fax to a new location, first disconnect the
telephone line cord before disconnecting the power cord. When reconnecting,
it is necessary to connect the power cord before connecting the telephone line
cord.

Attaching the original document support

Attach the original document support as shown below.

Extension phone (optional)

If desired, you can connect an extension phone to the TEL. SET socket on the
fax.

♦ To connect an answering machine to your fax, see page 48.

1 Remove the seal covering the TEL. SET

socket.

2 Connect the extension phone line to

the TEL. SET socket.

TE
SEL. T
T EL
LI .
NE

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Loading the Thermal Paper

1. Installation
Loading the Thermal Paper
The fax machine’s print
Your fax machine prints head creates text and
incoming faxes on a images by applying heat
special kind of paper to the thermal paper.
called thermal paper.

1 Grasp the finger hold as shown and

pull up to open the operation panel.

2 Flip up the front paper guide.

UX-21 UX-61
UX-41 FO-71
FO-11 GQ-56
FO-51

Press the knob to

make sure the front
side of the metal
guide is down.

3 If you are loading paper that is 210 mm

in width, place the paper roll shims on
each side of the paper compartment.
(Note that Sharp recommended paper,
including the initial roll, is 216 mm in
width.)

• The ribbed side of the shims should

face in (toward each other).

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Loading the Thermal Paper

4 Unwrap the roll of thermal paper and

insert the paper shaft.

5 Place the roll of thermal paper in the YES NO!

compartment, making sure the ends of
the paper shaft fit into the notches on
each side of the compartment.

• Important: The roll must be placed so

that the leading edge of the paper
unrolls as shown. (The paper is only
coated on one side for printing. If the roll
is placed backwards, the paper will
come out blank after printing.)

6 Insert the leading edge of the paper

into the slot as shown. Continue to
push the paper through the slot until it
comes out the opening in the front of
the machine.

7 Make sure the paper comes out

straight, and then flip down the paper
guide.

UX-21
UX-41
FO-11
FO-51

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Loading the Thermal Paper

1. Installation
UX-61
FO-71
GQ-56

8 Close the operation panel, making sure

it clicks into place.

• UX-21/UX-41/FO-11/FO-51: A short
length of the paper will feed out. Grasp
the paper by the edge and pull upward
to tear it off.
Click
• UX-61/FO-71/GQ-56: A short length of
the paper will be cut off.

Replacing the thermal paper

When the paper runs out, OUT OF PAPER will appear in the display. Reception and
copying will no longer be possible. To replace the paper, first take out the old roll,
then load the new roll as described above.
To assure a long life for your fax and obtain the best reproduction quality, we
recommend that you use the following Sharp thermal paper, which is available from
your dealer or retailer:

FO-20PR THERMAL PAPER (30 m roll)

The use of any other paper may result in poor copy quality and excessive build-up
of residue on the head.

Handling thermal paper

Do not unpack the paper until you are ready to use it. It may become discoloured if:

♦It is stored at high humidity or high temperature.

♦It is exposed to direct sunlight.
♦It comes in contact with glue, thinner, or a freshly copied blueprint.
♦A rubber eraser or adhesive tape is used on it, or it is scratched.

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Entering Your Name and Fax Number

Entering Your Name and Fax Number

Before you can begin Once you enter this
sending faxes, you must information, it will
enter your name and fax automatically appear
(telephone) number. You at the top of each fax
also need to set the date page you send.
and time.

TEL FAX

TEL/FAX A.M.
ABC DEF SPEED
DIAL
1 2 3
A
B C D
E/ POLL VOLUME GHI JKL MNO
REDIAL
3
STOP
4 5 6
PQRS WXYZ
HOLD/
FUNCTION TUV
SEARCH
STOP 7 8 9
COPY/ RESOLUTION/
START HELP RECEPTION MODE SPEAKER
0

START FUNCTION

Display:
1 Press
FUNCTION
once and 3 once.
ENTRY MODE

2 Press twice.
OWN NUMBER SET

3 Press
START
once. ENTER FAX #

4 Enter your fax number by pressing the number keys (max. 20 digits).

• To insert a space between digits, press . To enter a “+”, press .

• To clear a mistake, press

SPEED
DIAL .

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Entering Your Name and Fax Number

1. Installation
5 Press
START
to enter the fax number in memory.

6 Enter your name by pressing number keys for each letter as shown in
the chart below. Up to 24 characters can be entered.

SPEAKER
Example: SHARP = 77777 444 22 7777 77
SPACE = J= T=
A= K= U=

B= L= V=
C=
M= W=
D= N= X=
E=
O= Y=
F=
P= Z=
G=
Q=
H= R=

I= S=

♦ To enter two letters in succession that require the same key, press SPEAKER

SPEAKER HOLD/
after entering the first letter. ( moves the cursor forward, and SEARCH

moves the cursor backward. )

SPEED
♦ To clear a mistake, press DIAL .

REDIAL
♦ To change case, press . To enter one of the following symbols, press

or repeatedly: . / ! " # $ % & ’ ( ) + + , - : ; < = > ? @ [ ¥ ] ^ _ ' { | }

)(

7 Press
START
DATE & TIME SET

STOP
8 Press to return to the date and time display.

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Setting the Date and Time

Setting the Date and Time

The date and time appear

in the display and are
printed at the top of every
page you fax. Set the date
and time as shown below.

TEL FAX

TEL/FAX A.M.
ABC DEF SPEED
DIAL
1 2 3
A
B C D
E/ POLL VOLUME GHI JKL MNO
REDIAL
3
4 5 6
STOP STOP
FUNCTION PQRS TUV WXYZ
HOLD/
SEARCH
7 8 9
COPY/ RESOLUTION/
START HELP RECEPTION MODE SPEAKER
0

START FUNCTION

Display:
1 Press
FUNCTION
once and 3 once.
ENTRY MODE

2 Press 3 times. DATE & TIME SET

The currently set date

3 Press
START
once. appears (example):

DATE 15-08-2002

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Setting the Date and Time

1. Installation
4 Enter a two-digit number for the day (“01” to “31”).

Example: the 5th 0 5 DATE 05-08-2002

• To correct a mistake, press

SPEED
DIAL to move the cursor back to the mistake
and then enter the correct number.

5 Enter a two-digit number for the month (“01” for January, “02” for
February, “12” for December, etc.).

Example: January 0 1 DATE 05-01-2002

6 Enter the year (four digits). The currently set time

appears (example):

Example: 2002 2 0 0 2 TIME 12:19

7 Enter a two-digit number for the hour (“00” to “23”) and a two-digit
number for the minute (“00” to “59”).

Example: 9:25 0 9 2 5 05-JAN 09:25

8 Press
START
to start the clock. STORE JUNK #

STOP
9 Press to return to the date and time display.

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Setting the Reception Mode

Setting the Reception Mode

Your fax has four modes for receiving incoming faxes:

TEL mode:
This mode is the most convenient for receiving phone calls. Faxes can also be
received; however, all calls must first be answered by picking up the fax's
handset or an extension phone connected to the same line.

FAX mode:
Select this mode when you only want to receive faxes on your line. The fax
machine will automatically answer all calls and receive incoming faxes.

TEL/FAX mode:
This mode is convenient for receiving both faxes and voice calls. When a call
comes in, the fax will detect whether it is a voice call (including manually
dialled faxes), or an automatically dialled fax. If it is a voice call, the fax will
make a special ringing sound to alert you to answer. If it is an automatically
dialled fax, reception will begin automatically.

A.M. mode:
Use this mode only if you have connected an answering machine to the fax
(see Chapter 6). Select this mode when you go out to receive voice messages
in your answering machine and faxes on your fax machine.

Setting the reception mode

Make sure a document is not loaded in the document feeder, and then
RESOLUTION/
RECEPTION MODE
press until the arrow in the display points to the desired mode.

TEL FAX

05 NOV 10:30
TEL FAX TEL/FAX A.M.
TEL/FAX A.M.
ABC DEF SPEED
DIAL
1 2 3
B C D E/ POLL VOLUME GHI JKL MNO TEL FAX
A REDIAL
4 5 6
STOP
FUNCTION PQRS TUV WXYZ
HOLD/
SEARCH RESOLUTION/ 05 NOV 10:30
7 8 9
START
COPY/
HELP
RESOLUTION/
RECEPTION MODE SPEAKER
RECEPTION MODE TEL/FAX A.M.
0

TEL FAX

05 NOV 10:30
TEL/FAX A.M.

RESOLUTION/
RECEPTION MODE
TEL FAX

05 NOV 10:30
TEL/FAX A.M.

For more information on receiving faxes in FAX, TEL, and TEL/FAX modes,
see Chapter 3, Receiving Faxes (page 38). For more information on using
A.M. mode, see Chapter 6.

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Volume Adjustment

1. Installation
Volume Adjustment
VOLUME
You can adjust the volume of the speaker and ringer using .

VOLUME

TEL FAX

TEL/FAX A.M.
ABC DEF SPEED
DIAL
1 2 3
B C D GHI JKL MNO
A E/ POLL VOLUME REDIAL

STOP
4 5 6
PQRS WXYZ
HOLD/
FUNCTION TUV
SEARCH
7 8 9
COPY/ RESOLUTION/
START HELP RECEPTION MODE SPEAKER
0

Speaker

1 Press
SPEAKER

VOLUME Display:
2 Press one or more times to
SPEAKER: MIDDLE
select the desired level.

• Press SPEAKER
again to turn off the
SPEAKER: HIGH
speaker.

SPEAKER: LOW

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Volume Adjustment

Ringer

Display:
VOLUME
1 Press to select the desired
RINGER: LOW
volume.
SPEAKER
(Make sure has not been
pressed and the handset is not lifted.) RINGER: MIDDLE

• The ringer will ring once at the selected

level, then the date and time will
RINGER: HIGH
reappear in the display.

RINGER: OFF OK ?

2 If you selected RINGER: OFF OK ?,

START
press .

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2. Sending Faxes

Transmittable Documents

2. Sending
Size and weight

Faxes
The size and weight of documents that you can load in the document feeder
depend on whether you load one page at a time or several pages at once.

Loading one page at a time: Loading up to 5 pages at once:

Minimum size Maximum size Minimum size Maximum size

210 mm 210 mm
148 mm 148 mm

140 mm 140 mm
297 mm

600 mm

Minimum weight Maximum weight Minimum weight Maximum weight

52 g/m² 157 g/m² 52 g/m² 80 g/m²

Note: Letters or graphics on the edges of a document will not be scanned.

5 mm Letters in the
shaded area will
not be scanned.

5 mm

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Loading the Document

Other restrictions
♦ The scanner cannot recognise yellow, greenish yellow, or light blue ink.
♦ Ink, glue, and correcting fluid on documents must be dry before they pass
through the document feeder.

♦ All clips, staples, and pins must be removed from documents before loading
in the feeder. If these are not removed, they may damage the machine.

♦ Documents which are patched, taped, torn, smaller than the minimum size,
carbon backed, easily smudged, or have a slippery coated surface should
be photocopied, and the copy loaded in the feeder.

Loading the Document

Up to 5 pages can be placed in the feeder at one time. The pages will
automatically feed into the machine starting from the bottom page.

♦ If you need to send or copy more than 5 pages, place the additional pages
gently and carefully in the feeder just before the last page is scanned. Do
not try to force them in, as this may cause double-feeding or jamming.

♦ If your document consists of several large or thick pages which must be

loaded one at a time, insert each page into the feeder as the previous page
is being scanned. Insert gently to prevent double-feeding.

1 Adjust the document guides to the

width of your document.

2 Insert the document face down in the

document feeder. The top edge of the
document should enter the feeder first.

• READY TO SEND will appear in the

display.

24
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Loading the Document

3 Adjust the resolution and/or contrast settings as explained in

Resolution and Contrast below, then dial the receiving machine as
explained on page 28.

2. Sending
Faxes
Removing a document from the feeder

If you need to remove

a document from the
feeder, open the
operation panel.

Important!
Do not try to remove a document without first releasing it as explained below. This
may damage the feeder mechanism.

1 Grasp the finger hold and pull up to

open the operation panel.

2 Remove the document.

• If you can not remove the document,

see Clearing a jammed document on
page 74.

3 Close the operation panel.

• Press down on both front corners of the

panel to make sure it clicks into place.

25
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Adjusting the Resolution and Contrast

Adjusting the Resolution and Contrast

If desired, you can adjust the resolution and contrast before sending a
document.

The default resolution You must adjust the

setting is STANDARD settings each time
and the default contrast you don’t want to use
setting is AUTO. the default settings.

Note: The resolution and contrast settings are only effective for sending a
document. They are not effective for receiving a document.

Resolution settings

STANDARD Use STANDARD for ordinary documents. This

setting gives you the fastest and most
economical transmission.

FINE Use FINE for documents containing small letters

or fine drawings.

SUPER FINE Use SUPER FINE for documents containing

very small letters or very fine drawings.

HALF TONE Use HALF TONE for photographs and

illustrations. The original will be reproduced in
64 shades of gray.

Contrast settings

AUTO Use AUTO for normal documents.

DARK Use DARK for faint documents.

26
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Adjusting the Resolution and Contrast

1 Load the document(s).

• The document must be loaded before

2. Sending
the resolution and contrast can be

Faxes
adjusted.

RESOLUTION/
Display:
2 Press RECEPTION MODE
one or more times until
STANDARD :AUTO
the desired resolution and contrast
settings appear in the display.
FINE :AUTO
• The first time you move through the list
of resolution settings, the contrast
setting AUTO will appear next to each SUPER FINE :AUTO
resolution setting. The second time you
move through the list, the contrast
HALF TONE :AUTO
setting DARK will appear.

STANDARD :DARK

HALF TONE :DARK

Note: In order to transmit in SUPER FINE resolution, the receiving fax machine
must also have that resolution. If it doesn’t, your machine will automatically step
down to the next best available setting.

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Sending a Fax by Normal Dialling

Sending a Fax by Normal Dialling

SPEAKER
With Normal Dialling, you pick up the handset (or press ) and dial by
pressing the number keys.

♦ If a person answers, you can talk with them through the handset before
SPEAKER
sending the fax. (If you pressed , you must pick up the handset to
talk.)

♦ Normal Dialling allows you to listen to the line and make sure the other fax
machine is responding.

1 Load the document(s).

RESOLUTION/
• If desired, press RECEPTION MODE
to set the

resolution and/or contrast.

READY TO SEND

2 Pick up the handset or press

SPEAKER
. SPEAKER

Listen for the dial tone. or

ABC DEF

3 Dial the number of the receiving GHI

1
JKL
2
MNO
3

machine by pressing the number keys. 4 5 6

PQRS TUV WXYZ

7 8 9

4 Wait for the connection. Depending on the setting of the receiving

machine, you will either hear a fax tone or the other person will answer.

• If the other party answers, ask them to press their Start key (if you pressed
SPEAKER
, pick up the handset to speak with them). This causes the receiving
machine to issue a fax tone.

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Sending a Fax by Automatic Dialling

5 When you hear the fax tone, press

START
. Replace the handset if you
used it.

2. Sending
• When transmission is completed, the fax will beep once.

Faxes
Sending a Fax by Automatic Dialling
You can dial a fax or telephone number by simply pressing a Rapid Key, or by
SPEED
pressing the DIAL and entering a two-digit number.

♦ To use Automatic Dialling, you must first store the full fax or telephone
number in your fax machine

♦ When you store a fax or telephone number, you select a two-digit Speed
Dial number for it. 40 Speed Dial numbers are available.

Speed Dial numbers A

01 through 05 are for
Rapid Key (one-touch)
Dialling.

SPEED
Speed Dial numbers DIAL
START

06 through 40 are for 0 6

dialling with the
SPEED DIAL key.

SPEED
DIAL
Rapid Keys

TEL FAX

TEL/FAX A.M.
ABC DEF SPEED
DIAL
1 2 3
B C D VOLUME GHI JKL MNO
A E/POLL REDIAL

STOP
4 5 6
PQRS WXYZ
HOLD/
FUNCTION TUV
SEARCH
7 8 9
COPY/ RESOLUTION/
START RECEPTION MODE SPEAKER
HELP
0

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Sending a Fax by Automatic Dialling

Storing fax and phone numbers for automatic dialling

Display:
1 Press
FUNCTION
once and 3 once.
ENTRY MODE

2 Press once. FAX/TEL # MODE

3 Press 1 to select SET.

4 Enter a two-digit Speed Dial number by pressing the number keys (01 to
05 for Rapid Key Dialling, 06 to 40 for Speed Dialling).

0 1 (Example)

5 Enter the fax or voice number by pressing the number keys. Up to 32

digits can be entered. (Note: A space cannot be entered.)

SPEED
• To clear a mistake, press DIAL .

• If a pause is required between any of the digits to access a special service

REDIAL
or an outside line, press . The pause appears as a hyphen (two
seconds per pause (South Africa: 4 seconds per pause)). Several pauses
can be entered in a row.

6 Press
START

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Sending a Fax by Automatic Dialling

7 Enter a name by pressing number keys for each letter as shown in the
chart below. Up to 10 characters can be entered. (If you do not wish to
enter a name, go directly to Step 8.)

2. Sending
♦ Example: SHARP = 77777 444 22 7777 SPEAKER

Faxes
77
SPACE = J= T=
A= K= U=

B= L= V=
C=
M= W=
D= N= X=
E=
O= Y=
F=
P= Z=
G=
Q=
H= R=

I= S=

♦ To enter two letters in succession that require the same key, press SPEAKER

after entering the first letter.

REDIAL
♦ To change case, press . To enter one of the following symbols, press

or repeatedly: . / ! " # $ % & ’ ( ) + + , - : ; < = > ? @ [ ¥ ] ^ _ ' { | }

)(

8 Press
START

STOP
9 Return to Step 4 to store another number, or press to return to
the date and time display.

Making changes
To make changes in a number previously stored, repeat the programming
procedure. Select the Rapid Key or Speed Dial number for which you want to
make changes in Step 4, and then change the number and/or name when
they appear in the display in Steps 5 and 7.
Note: The fax machine uses a lithium battery to keep automatic dialling numbers
and other programmed information in memory when the power is turned off.
Battery power is consumed primarily when the power is off. With the power kept
continuously off, the life of the battery is about 5 years. If the battery dies, have
your dealer or retailer replace it. Do not try to replace it yourself.

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Sending a Fax by Automatic Dialling

Clearing auto-dial numbers

If you need to clear a number, follow these steps:

Display:
1 Press
FUNCTION
once and 3 once.
ENTRY MODE

2 Press once.

3 Press 2 to select CLEAR.

4 Enter the Speed Dial number that you want to clear by pressing the
number keys.

START
5 Press

STOP
6 Return to Step 4 to clear another number, or press to return to the
date and time display.

Chain Dialling for area and access codes

You can also store an area code or access code in a Rapid Key or Speed Dial
number. To use this number to dial, see Chain Dialling in Chapter 5, Making
Telephone Calls.

Note: An area code or access code stored in a Rapid Key or Speed Dial
SPEAKER
number can only be used if the handset is lifted or the key is pressed
before dialling.

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Sending a Fax by Automatic Dialling

Sending a fax by Rapid Key Dialling

If the number you want to dial has been stored for Automatic Dialling as a
Speed Dial number from 01 to 05, you can dial it by pressing the

2. Sending
corresponding Rapid Key.

Faxes
1 If you are sending a fax, load the
document(s).

RESOLUTION/
• If desired, press RECEPTION MODE
to set the
resolution and/or contrast.

READY TO SEND

2 Press the Rapid Key for the desired Speed Dial number as follows:

Speed Dial 01: Rapid Key A A Example:

Speed Dial 02: Rapid Key B To dial Speed Dial
Speed Dial 03: Rapid Key C
Speed Dial 04: Rapid Key D number 01, press
Speed Dial 05: Rapid Key E Rapid Key A.

• The name of the receiving party will appear in the display. If no name was
stored, the fax number will appear. (If the name or number is incorrect,
STOP
press .)

• The document will be automatically transmitted once the connection is

established.

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Sending a Fax by Automatic Dialling

Sending a fax by Speed Dialling

Speed Dialling can be used to dial any number that has been stored for
Automatic Dialling.

1 Load the document(s).

RESOLUTION/
• If desired, press RECEPTION MODE
to set the
resolution and/or contrast.

READY TO SEND

SPEED
2 Press DIAL
and then enter the Speed Dial number by pressing the
numeric keys. SPEED
DIAL
• To enter numbers 1 through 9, first 0 8
enter 0 and then the number. (Example)

3 Check the display. If the name or number shown is correct, press

START
.

STOP
(If not, press and then repeat Step 2.)

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Sending a Fax by Automatic Dialling

Sending a fax by Direct Keypad Dialling

START
You can also enter a full number with the number keys and then press

2. Sending
to begin dialling. You can use this method to dial a full number when you don't

Faxes
need to speak to the other party before faxing.

1 Load the document(s).

RESOLUTION/
• If desired, press RECEPTION MODE
to set the
resolution and/or contrast.

READY TO SEND

2 Enter the number of the receiving machine by pressing the number

keys.

• If a pause is required between any of the digits to access a special service

REDIAL
or an outside line, press . The pause will appear as a hyphen (two
seconds per pause (South Africa: 4 seconds per pause)). Several pauses
can be entered in a row.

3 Check the display. If the number of the receiving machine shown is

START
correct, press .

STOP
• If the number is not correct, press to backspace and clear one digit
at a time, and then re-enter the correct digit(s).

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Searching for an auto-dial number

If you don’t remember the Rapid Key or Speed Dial number in which you have
programmed a particular fax number, you can search for the number by following
the steps below. Once you have found the number, you can dial and transmit the
loaded document by simply pressing START .

1 Load the document(s).

RESOLUTION/
• If desired, press RECEPTION MODE
to set the
resolution and/or contrast.

READY TO SEND

HOLD/
2 Press SEARCH and then 1 .

3 Enter the first letter of the stored name by pressing the appropriate
number key (the key below the marked letter) one or more times until the
letter appears in the display. If the name begins with a special character
or number, press 1 .

• If you don’t remember the first letter, go to Step 4 (you will scroll through the
list from the beginning).

• If a name wasn’t stored for the number, press 0 . This will cause
numbers, not names, to appear when you scroll.

4 Press or to scroll through the names (numbers if you pressed

0). Stop when the desired name appears in the display.

5 Press
START
. The document will be automatically transmitted once the

connection is established.

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Sending a Fax by Automatic Dialling

Using the REDIAL key

REDIAL
You can press to redial the last number dialed. To send a document,

2. Sending
START
press when you hear the fax tone after the connection is made. Note

Faxes
REDIAL
that the speaker is automatically activated when you press .

Automatic redialling
If you use automatic dialling (including Direct Keypad Dialling) to send a fax
and the line is busy, the fax machine will automatically redial the number. The
fax machine will make 2 redial attempts at an interval of 5 minutes. To stop
automatic redialling, press STOP .

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3. Receiving Faxes

Using TEL/FAX Mode

To select TEL/FAX mode, press

RESOLUTION/
RECEPTION MODE
until the arrow in the
display points to TEL/FAX.

RESOLUTION/
RECEPTION MODE TEL FAX

TEL/FAX A.M.

When the reception mode is set to TEL/FAX, your fax machine automatically
answers all calls on two rings. After answering, your fax monitors the line for
about five seconds to see if a fax tone is being sent.

♦ If your fax machine detects a fax tone (this means that the call is an
automatically dialled fax), it will automatically begin reception of the
incoming document.

♦ If your fax machine doesn't detect a fax tone (this means that the call is a
voice call or manually dialled fax), it will make a ringing sound (called
pseudo ringing) for 30 seconds to alert you to answer. If you don't answer
within this time, your fax will send a fax tone to the other machine to allow
the calling party to send a fax manually if they desire.

Note: Only the fax will alert you to voice calls or manually dialled faxes by
pseudo ringing. An extension phone connected to the same line will not ring
after the connection has been established.

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Using A.M. Mode

Using A.M. Mode

RESOLUTION/
RECEPTION MODE
To select A.M. mode, press until the arrow in the display points to
A.M.
RESOLUTION/
RECEPTION MODE
TEL FAX

TEL/FAX A.M.

3. Receiving
Faxes
In A.M. mode, your fax will automatically receive voice and fax messages if
you have connected an answering machine to the fax machine. See Chapter 6
for more details.

Using FAX Mode

To select FAX mode,
RESOLUTION/
RECEPTION MODE
press until RESOLUTION/
RECEPTION MODE TEL FAX
the arrow in the
display points to FAX.
TEL/FAX A.M.

When the reception mode is set to FAX, the fax machine will automatically
answer all calls on two rings and receive incoming faxes.

2 rings Fax reception

♦ If you pick up the handset before the machine answers, you can talk to the
other party and/or receive a fax as explained in Using TEL Mode on page
41.

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Using FAX Mode

Changing the number of rings

If desired, you can change the number of rings on which the fax machine
answers incoming calls in FAX and TEL/FAX mode. Any number from 2 to 5
can be selected.

♦ Note for Singapore: "2" or "3" can be selected for the number of rings.

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press once. NUMBER OF RINGS

3 Enter the desired number of rings (any

number from 2 to 5).

Example: 3 rings 3

STOP
4 Press to return to the date and time display.

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Using TEL Mode

Using TEL Mode

When the reception mode is set to TEL, you must answer all calls by picking
up the fax machine’s handset or an extension phone connected to the same
line.

To select TEL mode, press

RESOLUTION/
RECEPTION MODE
until the arrow in the
display points to TEL.

3. Receiving
Faxes
RESOLUTION/
RECEPTION MODE TEL FAX

TEL/FAX A.M.

Answering with the fax’s handset

1 When the fax machine rings, pick up

the handset.

2 If you hear a fax tone, wait until the Beep

display shows RECEIVING and then RECEIVING
replace the handset.

Note: If you have set the Fax Signal Receive setting

START
(page 43) to NO, press to begin reception.

3 If the other party first speaks with you

START
and then wants to send a fax, press
RECEIVING
START
after speaking. (Press before the
sender presses their Start key.)

• When RECEIVING appears in the

display, hang up.

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Using TEL Mode

Answering on an extension phone

1 Answer the extension phone when it

rings.

2 If you hear a soft fax tone, wait until your fax responds (the extension
phone will go dead), then hang up.

Beep
Phone goes dead

3 If the fax doesn't respond, or if the other party first talks to you and then
wants to send a fax, press 5 once and twice on the extension
phone (only on a tone dial phone). This signals the fax to begin
reception. Hang up.

• The above step is necessary if you have set the Fax Signal Receive setting
(page 43) to NO.

• Your fax will not accept the signal to begin reception (5**) if a document is
loaded in its feeder.

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Optional Reception Settings

Optional Reception Settings

Fax Signal Receive
Your fax will automatically begin reception if you hear a soft fax tone after
answering a call on your fax or an extension phone. If you use a computer fax
modem to send documents on the same line, you must turn this function off in
order to prevent your fax from mistakenly attempting to receive documents
from the computer fax modem. Follow the steps below to change the setting.

3. Receiving
Display:
1

Faxes
FUNCTION
Press once and 4 once.
OPTION SETTING

2 Press 3 times. FAX SIGNAL RX

(South Africa: Press twice.)

3 Press 1 to turn on the function, or

2 to turn it off.

STOP
4 Press to return to the date and time display.

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Substitute Reception to Memory

Changing the number for remote fax activation

If desired, you can use a number other than 5 to activate fax reception from an
extension telephone. You can select any number from 0 to 9.

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press twice. TEL/FAX REMOTE #

3 Enter the desired number (any number

from 0 to 9).

Example: 3 3

STOP
4 Press to return to the date and time display.

Substitute Reception to Memory

♦ Note for UX-21/FO-11: This function is not available.
In situations where printing is not possible, such as when your fax runs out of
paper or the paper jams, incoming faxes will be received to memory.

When you have received a document in memory, FAX RX IN MEMORY will

appear in the display, alternating with OUT OF PAPER or PAPER JAMMED.
When you add paper or clear the jam, the stored documents will automatically
print out.

Caution!
When documents are stored in memory, do not turn the power off. This will
erase all of the contents.

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4. Making Copies
Your fax machine can also be used to make copies.

1 Load the document(s) face down.

(Maximum of 5 pages.)

RESOLUTION/
• If desired, press RECEPTION MODE
to set the
resolution and/or contrast.
(The default resolution setting for
copying is FINE.)

READY TO SEND

4. Making
Copies
COPY/
2 When you are ready to begin copying, press
HELP
.

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5. Making Telephone Calls

Your fax machine can be used like a regular telephone to make and receive
voice calls.

♦ To make or receive a voice call, the power must be on.

1 Pick up the handset or press

SPEAKER
. SPEAKER

Listen for the dial tone. or

2 Dial the number using one of the

following methods:

• Normal Dialling: Enter the full

telephone number with the numeric
keys. A

• Rapid Key Dialling: Press the

Example: Press
appropriate Rapid Key.
Rapid Key A
SPEED
• Speed Dialling: Press DIAL , and enter

the 2-digit Speed Dial number with the

numeric keys.

3 Speak with the other party when they

answer.

• If you pressed SPEAKER

, pick up the
handset to talk.

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Making Telephone Calls

Chain Dialling
After lifting the handset, you can dial any combination of Normal Dialling,
Rapid Key Dialling and Speed Dialling numbers. For example, if you have
stored an area code or an access code for a special service in a Rapid Key,
you can press the Rapid Key for that area code or access code, then dial the
remainder of the number by pressing a Rapid Key, pressing number keys, or
SPEED
pressing DIAL and entering a two-digit Speed Dial number.

Searching for an auto-dial number

HOLD/
You can use SEARCH to search for a Rapid Key or Speed Dial number. First

search for the number as described in Searching for an auto-dial number in

Sending a Fax by Automatic Dialling in Chapter 2, then pick up the handset or
SPEAKER START
press . The number will be dialed automatically (do not press ).

Redial

Phone Calls
REDIAL

5. Making
The last number dialed can be redialed by pressing (it is not necessary
SPEAKER
to pick up the handset or press ). When the other party answers, pick
up the handset to talk.

Hold

HOLD/
You can put the other party on hold during a conversation by pressing SEARCH .

When this is done, they cannot hear you. You can put the handset back in the
cradle without breaking the connection. When you are ready to speak with
them again, pick up the handset. If you did not put the handset back in the
HOLD/
cradle, press SEARCH again to resume conversation.

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6. Answering Machine Connection

Connecting an Answering Machine

If desired, you can connect an answering machine to your fax machine's TEL.
SET socket. This will allow you to receive both voice messages and faxes
when you are out.

♦ Important: If the answering machine is not connected to the TEL. SET

socket on the fax as shown, the setup will not operate properly.

1 Remove the seal covering the TEL. SET

socket.

2 Connect the answering machine's

telephone line plug to the TEL. SET
socket.

TE
SEL.
T TE
LI L.
NE

To answering machine's
telephone line socket.

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Using the Answering Machine Connection

Changing the outgoing message

The outgoing message (OGM) of your answering machine should be changed
to inform callers who want to send a fax to press their Start key. For example,
your message might go as follows:

"Hello. You've reached the ABC company. No one is available to take your call
right now. Please leave a message after the beep or press your facsimile Start
key to send a fax. Thank you for calling."

♦ It is advisable to keep the length of the message under 10 seconds. If it is

too long, you may have difficulty receiving faxes sent by automatic dialling.

♦ If your outgoing message must be longer than 10 seconds, leave a pause

of about four seconds at the beginning of the message. This will give your
fax a chance to detect fax tones sent when automatic dialling is used.

Using the Answering Machine Connection

6. Answering
1

Machine
Set the reception mode to A.M. RESOLUTION/ TEL FAX
RECEPTION MODE

TEL/FAX A.M.

2 Set your answering machine to auto

answer.

♦ Your answering machine must be set to answer on a maximum of two rings.

If not, you may not be able to receive faxes sent by automatic dialling.

♦ If your answering machine has a toll saver function, make sure that it will
answer by the fourth ring.

Note: If your answering machine has a remote retrieval function, make sure
the code used to activate remote retrieval is different from the code used to
activate fax reception with an extension telephone (see Chapter 3, Receiving
Faxes). If they are the same, entering the code from an outside telephone to
retrieve messages will cause the fax machine to be activated.

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Using the Answering Machine Connection

How answering machine mode operates

While you are out, all of your incoming calls will be answered by your
answering machine and its outgoing message will play. Voice callers can
leave a message. During this time, your fax will quietly monitor the line. If your
fax detects a fax tone or a duration of silence greater than four seconds, it will
take over the line and begin reception.

♦ If the connection is not good or there is noise on the line, the answering
machine and/or fax machine may not respond properly.

♦ The call counter on your answering machine may indicate that voice
messages were received, when only fax messages were received.

♦ To prevent the fax from taking over the line and beginning reception if you
call in from an external phone or answer on an extension phone, press any
three keys (other than the code to activate fax reception, "5", "*", and "*")
on the dial pad of the phone. This can only be performed from a phone
capable of tone dialling.

When you return and turn off

your answering machine, be
sure to change the reception
mode back to TEL/FAX, FAX,
or TEL!

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Optional A.M. Mode Settings

Optional A.M. Mode Settings

If necessary, you can use the following settings to improve the response of the
answering machine connection to incoming calls.

Quiet Detect Time

This function causes the fax machine to take over the line and begin reception
if a certain duration of silence is detected after the answering machine
answers.

Time selections for the period of silence are 1 to 10 seconds. Quiet Detect
Time has been set to 4 seconds at the factory. This gives the best
performance with most answering machines; however, you may need to adjust
this setting depending on the disconnect time of your answering machine.

Some answering machines may have unusually fast disconnect times (equal
to or very slightly less than 4 seconds), which means that the answering
machine may disconnect the line before fax reception can begin. In this case,
try a Quiet Detect Time setting of about 3 seconds.

If the fax machine is interrupting callers before they can leave a message, try a
longer Quiet Detect Time setting. If your outgoing message includes a period

6. Answering
of silence, make sure that the setting is longer than that period of silence, or

Machine
re-record your outgoing message to shorten the silence.

Note: Quiet Detect Time can be turned off by entering "00" for the time. Note,
however, that the fax machine will not be able to receive faxes sent manually by
Normal Dialling.

To change the setting, follow the steps below.

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press 5 times. QUIET DETECT TM.

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Optional A.M. Mode Settings

3 Enter a number from 01 to 10, or enter

00 to turn off the function.
Example: 3 seconds 0 3

STOP
4 Press to return to the date and time display.

Quiet Detect Start Time

This setting can be used to delay the start of the Quiet Detect Time function.
For example, if you want to insert a pause at the beginning of your answering
machine’s outgoing message to ensure clear detection of fax signals, you can
use this setting to delay the start of silence detection so that the pause will not
cause the fax to take over the line.

Quiet Detect Start Timing has been set to five seconds at the factory. You can
change this setting by entering a 2-digit number equal to the desired number
of seconds of the delay, or turn the function off by enttering 00. As general
guide, the delay time should be slightly longer than the pause before the
outgoing message.

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press 6 times. QUIET START TIIME

3 Enter a 2-digit number (from 01 to 15)

for the number of seconds of the delay,
or enter 00 to turn off the function.

Example: 5 seconds 0 5

STOP
4 Press to return to the date and time display.

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Optional A.M. Mode Settings

On A.M. Failure
When this function is turned on, your fax will answer the call after 5 rings if the
answering machine for some reason fails to answer before that time. This
ensures that you will receive fax messages even if the answering machine’s
tape fills up or the answering machine is not turned on.

This function has been turned off at the factory. If you want to turn it on, follow
the steps below:

Note: When this function is turned on, make sure that the answering machine
is set to answer on 4 rings or less. If it isn’t, the fax will always answer first,
preventing callers from leaving voice messages.

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press 4 times. FAX RX A.M. FAILS

6. Answering
(South Africa: Press 3 times.)

Machine
3 Press 1 to turn on the function, or

2 to turn it off.

STOP
4 Press to return to the date and time display.

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7. Special Functions

Caller ID (Requires Subscription to Service)

This function is only available in Singapore and Malaysia.
If you subscribe to a caller identification service from your telephone
company, you can set your fax machine to display the name and number of
the caller while the fax rings.

Important:

♦ To use this function, you must subscribe to a caller identification service

from your telephone company.

♦ Your fax may not be compatible with some caller identification services.

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press once. CALLER-ID

3 Press 1 (YES) to turn on Caller ID. 1=YES, 2=NO

(To turn off Caller ID, press 2 )

STOP
4 Press to return to the date and time display.

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Caller ID (Requires Subscription to Service)

How Caller ID operates

When you receive a call, the name and phone number of the caller will
alternately appear in the display, beginning just before the second ring. The
information will continue to be displayed until the line is disconnected.

Note: Some caller ID services may not provide the name of the caller. In this case,
only the phone number will appear.

Display example

JOHN DOE 5258693

Caller’s name Caller’s number

Display messages
One of the following messages will appear while the fax rings if caller
information is not available.

NO SERVICE No caller information was received from your telephone

company. Make sure that the telephone company has
activated your service.

CALLER-ID ERROR Noise on the telephone line prevented reception of

caller information.

OUT OF AREA The call was made from an area which does not have a
7. Special
Functions

caller identification service, or the caller's service is not

compatible with that of your local phone company.

PRIVATE CALL Caller information was not provided by the telephone

company at the caller's request.

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Caller ID (Requires Subscription to Service)

Viewing the Caller ID list

If you subscribe to a Caller ID service and have turned on the Caller ID
function, your fax machine will keep information on the most recent 20 calls
and faxes you have received. You can view this information, which consists of
the name and number of each caller, in the Caller ID List.

♦ After you have received 20 calls, each new call will delete the oldest call.
Follow the steps below to view the Caller ID List in the display. If desired, you
can immediately dial a number when it appears.

HOLD/
1 Press SEARCH once and 2 once. REVIEWING CALLS

2 Press or to scroll through the list.

3 If you want to dial one of the numbers in the list, scroll through the list
until the number appears in the display.

• Fax: If you want to send a fax, load the

START Fax:
document and then press . START

Dialling and transmission begin.

• Voice call: If you want to make a voice

call, pick up the handset or press
SPEAKER
. Dialling begins automatically. Voice
call:
SPEAKER
(If you pressed , pick up the
handset when the other party answers.)

STOP
4 Press when you have finished viewing the list.

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Caller ID (Requires Subscription to Service)

To delete calls from the Caller ID list

If you want to delete a single call from the caller list, press 0 while the call

appears in the display. If you want to delete all calls from the list, hold 0
down for at least 3 seconds while you are viewing any number in the list.

Priority Call
With Caller ID turned on, you can set your fax to make a special ringing sound
when you receive a call from a designated phone number. This lets you know
immediately who is calling without having to look at the display.

To use this function, enter the desired phone number by following the steps
below (only one phone number can be entered).

Display:
1 Press
FUNCTION
once and 3 once.
ENTRY MODE

2 Press once. PRIORITY CALL #

3 Press 1 to store a number.

(To clear a previously stored number, press and go to Step 5.)

7. Special
Functions

4 Enter the number by pressing the number keys (max. 20 digits).

5 Press
START
to store (or clear) the number.

STOP
6 Press to return to the date and time display.

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Caller ID (Requires Subscription to Service)

Blocking voice calls

With Caller ID turned on, you can use the Anti Junk Fax function described in
Blocking Reception of Unwanted Faxes in this chapter to block voice calls as
well as faxes from your specified Anti Junk Number.

In this case, when a voice call or a fax transmission comes in from a number
you have specified as a "Junk Number", your fax will break the connection as
soon as it receives the calling phone number from the caller ID service (before
the second ring).

To use this function, enter the number that you wish to block as explained in
Blocking Reception of Unwanted Faxes (see page 59 ).

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Blocking Reception of Unwanted Faxes

The Anti Junk Fax function allows you to block reception of faxes from parties
that you specify. This saves paper by not printing out unwanted "junk" faxes.
To use this function, enter the fax numbers from which you do not want to
receive faxes as shown below.

♦ Up to five numbers can be entered in the Anti Junk Number List. To clear a
number from the Anti Junk Number List, you need to know the 1-digit
number which identifies it. If you have forgotten this number, print out the
Anti Junk Number List as explained in Chapter 8.

Display:
1 Press
FUNCTION
once and 3 once.
ENTRY MODE

2 Press twice. STORE JUNK #

(South Africa: Press once.)

3 Press 1 to store an Anti Junk

number, or 2 to clear a previously

stored number.

4 Entering: Enter a 1-digit number from “1” to “5” with the numeric keys.
This number identifies the fax number that you will enter in the next
step.
(Example) 1
7. Special
Functions

Clearing: Enter the 1-digit number that identifies the fax number you
want to clear, and go to step 6.

5 Enter the fax number by pressing the number keys (max. 20 digits).

START
6 Press .

STOP
7 Return to Step 4 to enter (or clear) another fax number, or press
to return to the date and time display.

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Polling (Requesting a Fax Transmission)

Polling (Requesting a Fax Transmission)

Polling allows you to call another fax machine and have it send a document
(previously loaded in its feeder) to your machine without operator assistance.
In other words, the receiving fax machine, not the transmitting fax machine,
initiates the transmission.

To use the polling function, you must first set Rapid Key E/POLL for use as a
polling key.

♦ When Rapid Key E/POLL is set as a polling key, it cannot be used for Rapid
Key dialling.

Display:
1 Press
FUNCTION
once and 4 once.
OPTION SETTING

2 Press twice. POLLING

(South Africa: Press once.)

3 Press 1 (YES) to turn on the

function.
(To turn off the function, press 2 )

STOP
4 Press to return to the date and time display.

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Polling (Requesting a Fax Transmission)

Requesting transmission

1 Dial the fax machine you want to poll using one of the following
methods: ABC DEF

1 2 3
• Pick up the handset (or press SPEAKER ) GHI JKL MNO

4 5 6
and press a Rapid Key. Wait for the fax PQRS TUV WXYZ

answerback tone. 7 8 9

SPEED
• Press DIAL
and enter a 2-digit Speed

Dial number.

• Enter the full number using the numeric

keys.

E/POLL
2 Press . E/POLL

• If you used the handset, replace it when

POLLING appears in the display.
Reception will begin.

7. Special
Functions

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8. Printing Lists
You can print lists showing settings and information entered in the fax
machine. The lists are described below. To print a list, follow these steps.

Display:
1 Press
FUNCTION
once and 2 once. LISTING MODE

2 Press to select the Anti Junk

Number List, or to select the
Telephone Number List.

3 Press
START
to print the list.

Telephone Number List

This list shows the fax and phone numbers that have been stored for
automatic dialling.

Anti Junk Number List

This list shows the numbers from which reception is not allowed.

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Printing Lists

Transaction Report
This report is printed out automatically after an operation is completed to
allow you to check the result. Your fax machine is set at the factory to print out
the report only when an error occurs.

♦ The Transaction report cannot be printed on demand.

Headings in Transaction Report

SENDER/ The name or fax number of the other machine involved in the
RECEIVER transaction. If that machine does not have an ID function, the
communication mode will appear (for example, "G3").

START The time at which transmission/reception started.

TX/RX TIME Total time taken for transmission/reception.

PAGES Number of pages transmitted/received.

NOTE (One of the following notes will appear under NOTE in the
report to indicate whether the transaction was successful,
and if not, the reason for the failure.)

OK - Transmission/reception was successful.

P.FAIL - A power failure prevented the transaction.

JAM - The printing paper or document jammed, preventing

the transaction.

BUSY - The fax was not sent because the line was busy.

COM.E-0 to COM.E-7 - A telephone line error prevented the

transaction. See Line error on page 67.

CANCEL - The transaction was cancelled because the

STOP key was pressed, no document was in the feeder, or
the other machine requested transmission using a function
which your fax machine does not have. If you were
8. Printing

attempting to fax, make sure a document is in the feeder. If

you were receiving, contact the faxing party to see how they
Lists

are trying to send to you.

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Printing Lists

Transaction Report print condition

You can change the condition under which a Transaction Report is printed out.
Follow the steps below.

Display:
1 Press
FUNCTION
once and 4 once. OPTION SETTING

2 Press 3 times. TRANSACTION LIST

3 Press a number from 1 to 4 to select the condition for printing.

1 ALWAYS PRINT A report will be printed after each

transmission, reception, or error.

2 ERROR PRINT A report will be printed only when an error

occurs.

3 SEND ONLY A report will be printed after each

transmission.

4 NEVER PRINT A report will never be printed.

STOP

4 Press to return to the date and time display.

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9. Maintenance
9. Maintenance
Cleaning the scanning glass and rollers
Clean the scanning glass and rollers frequently to ensure the quality of your
transmitted images and copies.

1 Grasp the finger hold and pull up to

open the operation panel.

2 Flip up the green levers on each side of

the white roller.

3 Wipe the scanning glass and rollers

with a cotton pad.

• Make sure that all dirt and stains (such

as correcting fluid) are removed, as dirt
will cause vertical lines on transmitted
images and copies. (If necessary, wipe
with denatured alcohol.)

• Adhesive cellophane tape is useful for

removal of debris from the rollers.
Scanning glass

65
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Maintenance

4 Flip down the green levers on each

side of the white roller.

5 Flip up the front paper guide and wipe

the roller under it.

6 Flip down the front paper guide.

7 Close the operation pane.

• Press down on both front corners of the

panel to make sure it clicks into place.

Cleaning the housing

Wipe the external parts and surface of the machine with a dry cloth.

Caution!

• Do not use benzene or thinner. These solvents may damage or discolor the
machine.

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10. Troubleshooting

Problems and Solutions

10. Trouble-
shooting
Line error

Problem Solution

LINE ERROR appears in Try the transaction again. If the error persists, check
the display. the following:

• Check the connection. The cord from the TEL.

LINE socket to the wall socket should be no longer
than two meters.

• Make sure there are no modem devices sharing the

same telephone line.

• Check with the other party to make sure their fax

machine is functioning properly.

• Have your telephone line checked for line noise.

• Try connecting the fax machine to a different

telephone line.

• If the problem still occurs, your fax machine may

need service.

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Problems and Solutions

Dialling and transmission problems

Problem Solution

No dial tone when you • Make sure the handset cord is connected to the
pick up the handset or correct socket. See Connecting the handset on
press the SPEAKER key. page 9.

Dialling is not possible. • Make sure the power cord is properly plugged into
a power outlet.

• Make sure that the telephone line is properly

connected to both the TEL. LINE socket and the
wall socket.

• Make sure that the fax machine is set to the correct

dialling mode for your telephone line. See Dial
mode on page 11.

The power is on, but no • Make sure that the receiving machine has paper.
transmission takes place.
• Make sure that the telephone line cord is plugged
into the TEL. LINE socket, and not the TEL. SET
socket.

• If the receiving machine is in manual mode with no

attendant, reception will not be possible.

• Check the display for error messages.

• Pick up the handset and check for a dial tone.

Nothing is printed at the • Make sure that the document for transmission is
receiving end. placed face down in the feeder.

A distorted image is • Noise on the telephone line may cause distortion.

received at the other end. Try sending the document again.

• Make a copy of the document on your fax machine.

If the copy is also distorted, your fax machine may
need service.

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Problems and Solutions

Reception and copying problems

Problem Solution

10. Trouble-
shooting
The power is on, but no • Make sure that the telephone line cord is plugged
reception takes place. into the TEL. LINE socket, and not the TEL. SET
socket.

The printing paper comes • Make sure that the document is loaded properly in
out blank when you try to the feeder of the transmitting machine. Make a
receive a document. copy or print a report to confirm the printing ability
of your machine.

• Make sure that the thermal paper is properly

loaded in your fax machine. (If the roll has been
loaded backwards, nothing will be printed.)

The received document is • Ask the other party to send higher contrast
faint. documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.

• Make sure you are using the recommended

thermal paper. See Loading the Thermal Paper in
Chapter 1.

Received images are • Noise on the telephone line may cause distortion.
distorted. Have the other party try sending the document
again.

• Make a copy or print a report on your fax machine.

If the copy or report is also distorted, your fax
machine may need service.

A received document or • Make sure the operation panel is completely closed

copy prints out in strips. (press down on both sides of the panel).

The quality of copies is • Any dirt or material on the scanning glass will
poor and/or dark vertical cause spots to appear on copies and transmitted
lines appear. faxes. Clean the scanning glass as explained on
page 65.

Reception/copying is • If reception or copying takes place continuously for

interrupted. a long time, the print head may overheat. Turn off
the power and let it cool down.

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Problems and Solutions

Answering machine connection

Problem Solution

The answering machine • Make sure your fax machine's reception mode is
connection does not set to A.M.
operate properly.
• Make sure your fax machine's TEL. LINE socket is
connected to the wall socket. Make sure your fax
machine's TEL. SET socket is connected to your
answering machine's telephone line socket (not the
answering machine's extension phone socket).

• Make sure your answering machine's outgoing

message is under 10 seconds.

• Make sure that the Quiet Detect Time setting is set

to three or four seconds (see page 51).

General problems

Problem Solution

Voice calls taken on an • The fax may interrupt during a voice call if the
extension phone are reception mode is set to A.M.. To prevent
interrupted by the fax. interruption on a tone dial extension phone, press
any three keys on the extension phone after
answering. (Note: Do not enter the code to activate
fax reception.)

No reception occurs when • Make sure you have not run out of paper.
polling is attempted.
• Make sure the transmitting machine is in automatic
reception mode.

• If the transmitting machine has polling security,

make sure that your fax number has been entered
both in your machine and in the transmitting
machine.

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Problems and Solutions

Nothing appears in the • Make sure the power cord is properly plugged into
display. a power outlet.

10. Trouble-
• Connect another electrical appliance to the outlet to

shooting
see if it has power.

The machine does not • If a beep sound is not made when you press the
respond when you press keys, unplug the power cord and then plug it in
any of its keys. again several seconds later.

Automatic document • Check the size and weight of the document (see
feeding does not work for Transmittable Documents on page 23).
transmission or copying.

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Messages and Signals

Messages and Signals

Display messages
Note: If you have turnen on the Caller ID funciton, see Caller ID in Chapter 7
for display messeges related to Caller ID.

CHECK PAPER The thermal paper is jammed or isn’t loaded properly.

Remove and reload the paper. (See the following
section, Clearing Paper Jams.)

COVER OPEN The operation panel is open. Close it.

DOCUMENT JAMMED The original document is jammed. See the following

section, Clearing Paper Jams.

FUNCTION MODE The FUNCTION key has been pressed.

HOLD The HOLD/SEARCH key has been pressed to put

the other party on hold during a phone conversation.
Press the HOLD/SEARCH key again to take the
other party off hold.

LINE BUSY This appears if you attempt to send a fax by

automatic dialling and the line is busy or the receiving
fax machine doesn’t answer. Press the STOP key to
clear the message.

LINE ERROR Transmission or reception was not successful. Press

the STOP key to clear the message and then try
again. If the error persists, see Line Error on page 67.

MEMORY IS FULL The memory is full. This may occur during fax
(UX-41/61 and FO-51/71 reception if too much data is received before the
GQ-56 only) pages can be printed out. If faxes have been received
to memory because printing is not possible, resolve
the problem so that printing can continue, see
Substitute Reception to Memory on page 44.

NO DATA This appears if you attempt to search for an auto-dial

number when none have been stored.

NO # STORED You have tried to dial or clear a Rapid Key or Speed

Dial number that hasn’t been programmed (a full
number hasn’t been assigned to it).

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Messages and Signals

OFF HOOK This appears if you forgot to replace the handset after
using it to dial and send a fax. Replace the handset or
press the STOP key to clear the message.

10. Trouble-
ON HOOK DIAL The SPEAKER key has been pressed and the fax

shooting
machine is waiting for you to dial.

OUT OF PAPER You have run out of thermal paper. Load a new roll of
thermal paper as explained in Loading the Thermal
Paper in Chapter 1.

OVER HEAT The print head has overheated. Operation can be

continued after it cools.

PAPER JAMMED The printing paper is jammed. See the following

section, Clearing Paper Jams.

PRINT HEAD FAIL/ The print head has failed and requires service.
YOU NEED SERVICE
(alternating messages)

READY TO SEND A document has been loaded and the fax machine is
waiting for you to begin faxing or copying.

RECALLING This appears if you attempt to send a fax by

automatic dialling and the line is busy or the receiving
fax machine does not answer. Your fax machine will
automatically reattempt the call. (See Automatic
redialling on page 37.)

Audible signals

Continuous tone 3 seconds Indicates the end of transmission,

reception, or copying.

Intermittent tone 5 seconds Indicates incomplete transmission,

(3 beeps) (1 second on, 1 reception, or copying.
second off)

Rapid intermittent Continuous Indicates that the handset is off hook.

tone (0.7 seconds on,
0.3 seconds off)

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Clearing Paper Jams

Clearing Paper Jams

Clearing a jammed document
If the original document doesn’t feed properly during transmission or copying,
START
or DOCUMENT JAMMED appears in the display, first try pressing .

If the document doesn't feed out, remove it as explained below.

Important:
Do not try to remove a jammed document without releasing it as explained
below. This may damage the feeder mechanism.

1 Grasp the finger hold and pull up to

open the operation panel.

2 Flip up the green levers on each side of

the white roller.

3 Remove the document.

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Clearing Paper Jams

4 Flip down the green levers on each

side of the white roller.

10. Trouble-
shooting
5 Close the operation panel, making sure
it clicks into place.

• Press down on both front corners of the

panel to make sure it clicks into place.

Clearing jammed printing paper

1 Grasp the finger hold and pull up to

open the operation panel.

2 Flip up the front paper guide

UX-21 UX-61
UX-41 FO-71
FO-11 GQ-56
FO-51

Press the knob to make sure the front

side of the metal guide is down.

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Clearing Paper Jams

3 Remove the paper roll.

• For UX-61/FO-71/GQ-56 only:

Remove any cut pieces of paper from
the paper compartment.

4 Cut off the wrinkled part of the paper.

5 Reload the paper.

• Jammed paper is often caused by

improper loading. Be sure to carefully
follow the instructions for paper loading
given in Loading the Thermal Paper in
Chapter 1.

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Quick Refer-
ence Guide
Quick Reference Guide

Sending Faxes Receiving Faxes

RESOLUTION/
RECEPTION MODE
Place your document Press the until the arrow in the
(up to 5 pages) face display points to the desired reception
down in the mode (make sure the document feeder is
document feeder. empty).
TEL FAX
Normal Dialling RESOLUTION/ 05 NOV 10:30
RECEPTION MODE
TEL/FAX A.M.

SPEAKER TEL FAX

1. Lift the handset or press . 05 NOV 10:30
TEL/FAX A.M.

2. Dial the fax number. TEL FAX

05 NOV 10:30
3. Wait for the reception tone (if a person TEL/FAX A.M.
answers, ask them to press their Start
key). TEL FAX

05 NOV 10:30
TEL/FAX A.M.
START
4. Press . TEL mode: Answer all calls (even faxes)
by picking up the handset. To begin fax
reception, press START .
Rapid Key Dialling

Press the appropriate Rapid Key. FAX mode: The fax machine automatically
Transmission will begin automatically. answers and receives faxes.

Speed Dialling TEL/FAX mode: The fax machine

automatically answers and receives faxes.
SPEED Voice calls (including manually dialled fax
1. Press DIAL . transmissions) are signalled by a special
ringing sound.
2. Enter 2-digit Speed Dial number.
A.M. mode: Select this mode when an
START answering machine is connected to the fax
2. Press . and the answering machine is turned on.

Direct Keypad Dialling

1. Dial the fax number.

START
2. Press .

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Index

A F
A.M. reception mode, 20, 39, 49 FAX reception mode, 20, 39
Answering machine connection Fax Signal Receive, 43
Activating, 49
Connecting, 48 H
On A.M. Failure, 53
Halftone setting, 26
Quiet Detect Start Time, 52
Handset, 9
Quiet Detect Time, 51
Hold, 47
Troubleshooting, 70
Housing, cleaning, 66
Anti Junk Number List, 62
Audible signals, 73
Auto-dial numbers storing, 30 J
Jams, clearing, 74-76
C
Caller ID, 54-58 L
Chain Dialling, 32, 47 Letters, entering, 17, 31
Contrast, 26 Line error, 67
Copies, 45 Loading paper, 13-15
Loading the document, 24
D
Date, setting, 18 M
Dial mode, 11 Memory, substitute reception to, 44
Dialling
Chain, 32, 47 N
Direct Keypad, 35 Normal Dialling, 28, 46
Normal, 28, 46 Number of rings in FAX reception mode,
Rapid Key, 33, 46 40
Speed, 34, 46
Direct Keypad Dialling, 35
Display messages, 72
P
Document feeder, 24 Paper jams, clearing, 74-76
Document guides, 24 Paper, thermal, 13-15
Document restrictions, 24 Power cord, 10
Document sizes, 23 Priority Call, 57
Document, maximum scanning size, 23
R
E Rapid Key Dialling, 33, 46
Extension telephone Reception mode
Connecting, 12 A.M. mode, 20, 39, 49
Using, 42 FAX mode, 20, 39

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Index

TEL mode, 20, 41

TEL/FAX mode, 20, 38
Redialling, 47
Removing original document, 25
Resolution, 26
Ringer volume, 22

S
Scanning glass, cleaning, 65
Search Dial, 36, 47
Sender’s name and number, entering, 16-17
Speaker volume, 21
Speed Dialling, 34, 46

T
TEL reception mode, 20, 41
TEL. LINE socket, 11
TEL. SET socket, 12, 48
TEL/FAX reception mode, 20, 38
Tel/Fax Remote Number, 44
Telephone line cord, 11
Telephone Number List, 62
Thermal paper, 13-15
Time, setting, 18
Transaction Report, 63-64

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all.book Page 81 Wednesday, August 28, 2002 9:36 AM

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