Patient
Support Areas
Hospital Dentistry I
Nathalya Bmay A. Subido, DMD
Learning Outcomes
Describe the responsibility of
each patient support areas and
their vital role in patient care
beyond the medical approach
Hospital Support Area
➢ Medical Support
➢ Patient Support
➢ Administrative
Patient Support Areas:
1. Admission
2. Food Service and Nutrition
3. Hospital Safety and Security
4. Social Services
5. Chaplaincy
6. Patient Representative
7. Community Relation
I. Admission
reception and hospital registration
services
coordinates patients’ (1)arrival,
(2)registration and (3)preliminary
laboratory examination
responsible in counseling patient’s
payment obligations
I. Admission: Function
1.Reservation and Scheduling
2.Pre-admission
3.In-patient registration
4.Patient placement
5.Census Management
1. Reservation and Scheduling
Priority based
Attending physician is the one who classifies
if patient is:
• Emergency
• Urgent
• Elective
2. Preadmission
attending doctor
3. Inpatient Registration
Patient’s information
Assign Room/Bed
Instructions/orientation
4. Patient Placement
Patient escorted to the assigned
location
5. Census Management
II. Food Service & Nutrition
Dietary/nutrition service
department.
Basic Function: Prepares
nutritional food for
patients and employees
II. Food Service & Nutrition
1. Catering special functions
2. Prepare special meals
3. Provides out-patient nutrition counseling
4. Train students
5. Offer educational program to community
groups
6. Consult with medical staff about special
feedings
III. Safety and Security
protect the physical property of
the facility and achieve relative
safety for all people interacting
within the hospital
reduce the number of
detrimental incidents
IV. Social Services
provides professional help for patients and
families with problems caused by social conditions
assistpatients in solving personal social problems
related to:
Family relationships
Employment
Finances
Legal issues
IV. Social Services: Function
1. Planning discharge
2. Screening and case finding for at-risk populations
3. Providing psychosocial assessment
4. Counseling patients/family members
5. Assisting patients with financial arrangements
6. Providing information about community services and
benefit
7. Making referral to other sources
V. Chaplaincy
Essential member of the health care
team.
Provides pastoral care and by
servicing the religious needs of
patients
Create a climate of healing
Required to see each new patient
V. Chaplaincy
turn to religion during adversity and
illness
help relieve anxiety and instill peace of
mind
Total
patient care must go beyond
excellence in medical and surgical care.
Thesocial, emotional, spiritual and
economic needs of the patient have to
be addressed too.
Categories of Patients needing
pastoral care:
1. Patients going into surgery
2. Patients who are dangerously and
critically ill
3. Patients with long term illnesses
4. Patients in maternity ward
5. Children patients
6. Mentally ill
7. Terminally ill
VI. Patient Representative
Protects patient’s rights
He acts as an ombudsman
on the patient’s behalf
and responds to patient’s
comments and concerns.
VI. Patient Representative: Function
1. Communicate with department
heads
2. Make referrals to the
Department of Social Services
3. Interpret hospitals philosophy,
policies, procedures and
services
4. Link between the patient and
the hospital administration
VII. Community Relation
Hospitals has been built and sustained by their
communities
Good relation with the community provides the following
benefits:
samaritanism and support for the poor
personal health
public health
economic health care
economic gain for the community
After studying this topic you
students have to:
Describe the responsibility of
each patient support areas and
their vital role in patient care
beyond the medical approach
