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1.03 How To Handle Rate Query PDF

This SOP outlines how to handle rate queries to accurately update reservations in the property management system. All reservations should be made through a rate query to check rates and guest qualifications. The rate query requires arrival/departure dates, number of guests, rooms, guest name, and company. Rates displayed in red are unavailable, green are available, and yellow indicate potential changes. Turnaways should be recorded for analysis and potential future bookings if availability opens.

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52 views

1.03 How To Handle Rate Query PDF

This SOP outlines how to handle rate queries to accurately update reservations in the property management system. All reservations should be made through a rate query to check rates and guest qualifications. The rate query requires arrival/departure dates, number of guests, rooms, guest name, and company. Rates displayed in red are unavailable, green are available, and yellow indicate potential changes. Turnaways should be recorded for analysis and potential future bookings if availability opens.

Uploaded by

s
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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1.

03 How to handle Rate Query

Scope Of SOP: To facilitate accurate update of the PMS in accordance with guests’ needs and
specifications for statistical and operational purposes.

How to carry out the SOP Key Points


All reservations should be made through rate query to check the rate validity Should the company be
and qualification. contracted with us their
negotiated rates would
The below details are required to check availability and proceed with a automatically pick up on the
reservation. Rate Details screen.

• Arrival Date Reserving rooms which have


• Departure Date rates highlighted in red on the
• No. of adults and children Rate Query detail screen
• No. of Rooms would result in overbooking.
• Guest Name This can only be booked
• Company/Agent/Source once the authorization from
the Team Leader has been
The completion of such details would lead to the Rate Query Details Screen. received.

As per the details entered in the Rate Query Screen, the room type required Should the rate be
and rates applicable should be picked up to proceed with the reservation. highlighted in yellow, the
Rates displayed in Red are not available as room type might be sold out. guest / booker should be
Rates displayed in Green are available. Rates highlighted in Yellow signify informed about the same.
multiple Rates/ Rate change at some point during the stay. This could be due
to season change or room supplement charges.

The Rate Info tab on the Rate Query Details screen should be checked for the
total cost of the reservation.

Turnaways must be recorded should the guest decide not to proceed with the
reservation. It helps us to monitor the reservations that have been regretted.
Turnaway statistics is important for analysis and forecasting.

Recording turnaways also helps create a database and could be used in


cases of sudden availability. For e.g., if the reason for turn away is non
availability, we can contact the bookers if there are any cancellations and
confirm their reservations.

Involvement: For all Reservations and Front office personnel handling reservation enquiries.

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