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Exchange Online Instruction Guide

The document provides instructions for migrating email accounts from an on-premise Exchange server to Microsoft Exchange Online. Key points include: users will get a 100GB mailbox and calendar integration with Teams; the migration will occur overnight; after migration users can only access email from the company network or VPN; third-party add-ins may not work; and IMAP/POP access is not supported. It outlines steps for Windows and Mac users to prepare for and complete the migration, and provides guidance for updating email and Skype on mobile devices after the migration.

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Kishor Waghmare
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255 views

Exchange Online Instruction Guide

The document provides instructions for migrating email accounts from an on-premise Exchange server to Microsoft Exchange Online. Key points include: users will get a 100GB mailbox and calendar integration with Teams; the migration will occur overnight; after migration users can only access email from the company network or VPN; third-party add-ins may not work; and IMAP/POP access is not supported. It outlines steps for Windows and Mac users to prepare for and complete the migration, and provides guidance for updating email and Skype on mobile devices after the migration.

Uploaded by

Kishor Waghmare
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 7

Exchange Online Migration

Instruction Guide

The benefits
 100GB mailbox
 Calendar in Teams
 Better integration with O365

What to expect
 Your Outlook mailbox will be migrated to Exchange Online overnight.
 After the migration you will only be able to access Outlook Web Access from a BMC network (office or
VPN)
 Unapproved third-party Exchange-related add-ins may not work after migration such as Agenday and
Fantastical
 IMAP and Pop3 are not supported and will not work after migration

What do I need to do?


Before Migration
Windows Mac
1. Connect to VPN 1. Select Preferences
2. Execute the command in your email to change 2. Select Accounts
settings for Outlook. 3. Select BMC Exchange/Office 365
3. Select Open. You may have to select OK. 4. Change username to your
a. Select Run if requested on a pop-up screen [email protected]
b. A script will run

4. When the script completes, choose OK

5. Restart Outlook

PAGE 1 OF 7 Confidential
Exchange Online Migration
Instruction Guide

Need Help? If you experience issues or have questions, submit a ticket or post in the Exchange Online
User Onboarding Team for assistance.
After migration
1. Log in with your [email protected] and your domain password

(example [email protected] for John Smith)


Windows Mac
a. Log in with your [email protected] and your a. Select Preferences
domain password b. Select Accounts
c. Select BMC Exchange/Office 365
d. Change username to your
[email protected]

2. Congratulations! Your email account is migrated, and Outlook is updated.


Note: It can take 24 hours to see your calendar in Teams
3. If you have a BMC mobile device or a personal mobile device with AirWatch installed, see below
a. Update email
b. Update Skype

Need Help?: If you experience issues or have questions, submit a ticket or post in the Exchange Online
User Onboarding Team for assistance.

PAGE 2 OF 7 Confidential
Exchange Online Migration
Instruction Guide

Mobile devices
Notes:
 Personal devices need Air Watch installed to see BMC email/calendar
 Unapproved third-party Exchange-related add-ins may not work after the migration
such as Agenday and Fantastical
 IMAP and Pop3 are not supported and will not work after migration

iOS
Follow these steps after your mailbox is migrated.
1. On your mobile phone, go to email to be prompted to enter password
a. Select Edit Settings

b. Select BMC O365 Email

c. Enter your BMC password

d. Select Done

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Exchange Online Migration
Instruction Guide

2. Log into your mail account


a. Select Work or school account

3. Log into Okta

4. Next window asks the question “Are you trying to sign into Apple Internet Accounts?”
a. Select Continue

b. You are done. Exit the current screen.

Note: It will take 2-3 hours for email to start downloading to your phone.

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Exchange Online Migration
Instruction Guide

Android
Note: Boxer must be installed
Follow these steps after your mailbox is migrated.
1. If you do not see the error message below, you are done.

a. Select Edit Details


b. Enter your BMC user id and password
c. You are done

Note: It will take 2-3 hours for email to start downloading to your phone.

Need Help? If you experience issues or have questions, check the Reference guide, submit a ticket or
post in the Exchange Online User Onboarding Team for assistance.

PAGE 5 OF 7 Confidential
Exchange Online Migration
Instruction Guide

Skype on Mobile
1. If you have Skype on your mobile, open the app and sign out.
a. Select your picture
b. Select Sign Out
2. Sign into Skype
a. Select Use another account or set advanced sign-in options at the bottom

b. Enter your full BMC email address


(example [email protected] for John Smith)

c. Select Advanced options

PAGE 6 OF 7 Confidential
Exchange Online Migration
Instruction Guide

d. Type your [email protected] on the top line


e. Select the blue X on top left corner
f. Enter your BMC domain password
g. Select Sign in

Note: It can take a few minutes for Skype information to upload

Need Help? If you experience issues or have questions, check the Reference guide,
submit a ticket or post in the Exchange Online User Onboarding Team for assistance.

PAGE 7 OF 7 Confidential

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