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Rajesh Kumar CV

Joginder Kumar has over 6 years of experience in sales, operations, and customer service management. He has a proven track record of meeting sales quotas and generating new business. Currently pursuing an M.Com degree, he held previous roles as Manager of Operations and Sales, Business Manager in life insurance, and Department Manager in retail sales. Kumar is seeking a sales and operations manager position where he can utilize his leadership, communication, and customer relationship skills.

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134 views3 pages

Rajesh Kumar CV

Joginder Kumar has over 6 years of experience in sales, operations, and customer service management. He has a proven track record of meeting sales quotas and generating new business. Currently pursuing an M.Com degree, he held previous roles as Manager of Operations and Sales, Business Manager in life insurance, and Department Manager in retail sales. Kumar is seeking a sales and operations manager position where he can utilize his leadership, communication, and customer relationship skills.

Uploaded by

Joginder
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOGINDER KUMAR

[email protected]
 +91 96542 74096
 Tower 6 1307 Paras season Noida expressway UP 201301

Objective

Sales professional with 6+ years experience in sales and Operations and lead generation, proven customer
service, and communication skills to effectively fill the operation and sales Manager role in your company.

Experience

19/06/2019 - SMC Investments and Advisors Limited


01/06/2020 Manager ( operations and sales )
• Lead & Supervise day-to-day operations in the customer service department.
•Attend & respond to customer service issues in a timely manner and manage all
grievances
Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a
steady basis.
• Implementation an effective customer loyalty program.
• Manage sales people to convert maximum possible leads into sales
• Maintain accurate records and document all customer service activities and
discussions.
Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
Stay informed on the latest industry techniques and methods.

21/12/2017 - Bharti AXA life insurance ltd


27/05/2019 Sr. Business Manager
Generating business form selling life insurance policy to customers through
direct(Leads provided by company and Agency(Team of financial Advisor? 
▪ Responsible for the business development activities of the organization.
(seminar,regular meeting, RNR, Other social activities ) 
▪ Always maintain minimum 4 meetings with Financial Advisors(Agent) or customers
for achieving my targets.
▪ responsible for Team Buildings, Relationship building. Initiate marketing strategies
and coordinates actions with team members to influence the market.
▪ Generating business for the company by visits and various others marketing
activities, e.g society activity, Club activity, Liflets distribution etc
▪ Acquiring ,Maintaining and developing relationship with clients via meetings
,telephonic calls and emails. track record of successfully meeting sales quota
preferably over the phone
▪ Relationship management , building relationships at executive decision making
leveland service.
▪Inside sales,cold calling ,leads generation developed strategies to grow customer.
14/01/2015 - Future Retail Ltd. ( Ezone )
30/11/2017 Department Manager ( Direct Sales )
▪Responsible for direct sales of Electronics products like (Mobile, music
system,headphones etc. ▪Inbound customer support,Chat Support and Outbound
Sales Maintaining shrinkage and attrition, preparing daily MIS reports of all the
projects. 
▪Supervised all Direct Sales executive staff of 12 employees ( Under my department)
which included Supervisors, Direct Sales Professionals and service staffs.
▪Handling store sale , store operation ,team handling,co-ordinate to sales and
marketing team of different brands
▪ Handling store promotional and marketing activities
. ▪ Business to customer sales, Business to Business sales, Direct Sales
▪ Managing the overall operation of the store including sales, inventory & cash
management. 
▪Responsible for store staff Recruiting, training, Coaching, orienting and
motivatingemployees.
▪Managed merchandise levels and store appearance Visual Display Arrangement.
▪Created and maintained team relationships.
▪Directed all activities required to achieve store sale

25/07/2012 - HDFC BANK LTD


28/08/2014 Sales Officer
▪ New acquisition of Saving / Current Account for Resident / Non-resident Indian
fromthe market
▪ Ensure quality sourcing of new customer. 
▪ Penetration of CASA &Fixed Deposit to existing & new customers.
▪ Generate leads of customer through referral, meeting branch walk-ins customer,
associates, e-mailing, direct mailing, ATMs & cold calls in the catchment area. 
▪ Ensure quality customer service is delivered.
▪ Meeting productivity norms as defined through support of channels & own efforts.
▪ Strictly adhere & maintain KYC norms compliance. 
▪Reported to management on new banking team member progress on a regular
basis.
• Adhere the norms, regulation & practices of banks religiously

Education

2020 University of Delhi distance learning


M.com
Persuing

2012 University of Calcutta


B.com Honours
52%

2009 K.V. Barrackpore Airforce


12th Intermediate
68.2

2007 Shivsona high school


10th
56%
Skills

Sales Manager ▪corporate sales ▪Area sales manager ▪ Direct sales ▪Mangement Team building ▪Retail sales
▪Insurance▪ creativity ▪Marketing ▪General Mangement ▪Leadership ▪ Sales Planning ▪Communication Skill
▪Inovative ▪positive ▪B2C, B2B ▪Microsoft office ▪Adobe Photoshop interaction skill ▪MS Excel, MS Word, MS
PowerPoint, MS Publisher. ▪Operating System as Windows 7, Windows 8 and Windows 1 ▪ Web Designing
(Basic), Tally ERP 9.

Achievements & Awards

▪Got promoted 2 times In future group as department manger from team leader ▪ Participated in. Blood donate
campaign, and donate Blood at S.N.College ▪WINNER in regional level Hindi debate competition, Kendriya
Vidyalaya, Lakhisarai. ▪ School Captain and House Caption at Kendriya vidyalaya barrakpore. ▪ Achieved Social
science exhibition Up to National level, Kendriya Vidyalaya Lakhisarai. ACTIVITIES ▪WON in cluster level in Kho
Kho game, Kendriya Vidyalaya Lakhisarai. ▪WON Regional level kabaddi game, Kendriya Vidyalaya, Kakaikunda ▪
WON in solo song competition at Kendriya Vidyalaya Lakhisarai

PERSONAL STRENGTHS

▪Excellent skills in
marketing and business development. ▪Experienced in merchandising and managing
sales in various retail outlets and market strategies sales. ▪Have a track record of
getting results and generating sales and improve the service offered. ▪Able to
identify and develop new business opportunities. ▪Exceptional communication skills.
Good time management skills. ▪Able to work under pressure and with no supervision
at all. ▪Skilled in various computer programs in sales and marketing. ▪

PERSONAL PROFILE

Date of Birth : 08/10/1989


Marital Status : Married
Nationality : Indian
JOGINDER KUMAR
Known Languages : English,Hindi, Bengali

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