(Title Page)

(Bold, 18, Times New Roman) University of Education

(Bold, 18, Times New Roman) Lower Mall Campus, Lahore
(Bold, 16, Times New Roman) Department of Economics and Business
Administration

Internship Report
<<Name of the Organization>>
Bank Of Punjab
A REPORT SUBMITTED TO THE DEPARTMENT OF ECONOMICS AND BUSINESS
ADMINISTRATION, UNIVERSITY OF EDUCATION, LOWER MALL CAMPUS,
LAHORE IN THE PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE
DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION (HONS)

Submitted By:
Bsf1603103
Syed Zain Waris
2016-20
Submission Date
University of Education Lower Mall Campus, Lahore
Department of Economics and Business Administration
 LETTER OF UNDERTAKING
(Bold, 14, Times New Roman)

This internship report was submitted by Syed Zain Waris S/o Zubair Imtiaz

Roll No BSF1603103 for the partial fulfillment of the requirements for the degree of

BBA (HONS.) (Bold, 14, Times New Roman)

Session (2016-2020) (Bold, 12, Times New Roman)

with specialization in
Banking and finance
and is hereby accepted by the evaluation committee.

Internship Supervisor ________________________

HOD / Coordinator ________________________

External Examiner ________________________

Principal ________________________
(Bold, 12, Times New Roman)

Department of Economics and Business Administration

UNIVERSITY OF EDUCATION
Lower Mall Campus, Lahore
Internship Report Format
BBA (HONS.)
1. Title Page (copy enclosed)
 2. Letter of Undertaking (copy enclosed)
3. Scanned copy of the internship certificate (provided by the organization)

Attach the scanned or Xerox copy of your (original) Internship Completion certificateprovided
by the organization.
Dedication (Optional)
First of all I am thankful to almighty Allah for all that he blessed me with. I dedicate this work to
my beloved parents all my teachers, and all those who helped me and encouraged me to
complete my work
Acknowledgement
I offer my humblest thank to ALLAH and my Mother from the deep of my heart that always
provide me guidance and blessings which are uncountable. This task was assigned to me by
M.COM (Management) and I complete this task with my full concentration and devotion.

I have completed this report with the help and support of my teachers and friends who encourage
and guide me in completion of my task. I most courteously acknowledge the great support and
help of my all staff members. I greatly thank full to all these people who guided me at every step
and provide me help in completion of my task.

I am highly indebted to my course instructors who provided not only an opportunity to learn
about practical work and its implementation but also guide me through email for its completion. I
am very great full to my Teachers who always helped me. I am also thankful to my beloved
parents and all those people who support and guide me in the completion of my report.

Executive Summary
The Bank of The Punjab was incorporated in 1989, pursuant to The Bank of Punjab Act
1989, and was given the status of a retail bank in 1994. The Bank of Punjab was found by
Tajammal Hussain and it functions as a scheduled commercial bank, with a network of 360
branches in major business centers throughout the country. The Bank of Punjab has implemented
different policies to make it one of the best banks of Pakistan, which included introducing new
products and services and increase its operations by opening new branches in Pakistan. The Bank
of Punjab is dealing in Foreign Currency Accounts, Foreign Remittances and Foreign Bills for
Collection, imports and Export.

BOP is a good organization with a long term rating of AA- and short term rating of A1+ given
by PACRA. There is a hierarchy in the management from top level management to lower level
management as shown by hierarchy chart. Bank has specific core values.

BOP has an organizational structure which is formalized, specialized, standardized and there is
hierarchy of authority. Bank follows a specific risk management frame work. There is a
compliance statement management have to follow in financial reporting. There is a well
developed human resources function in the bank managing a diverse employee base of 4,674
employees.

The employees are hired on different basis such as regular, contractual, temporary and casual.
There are clear appraisal methods where employees are compensated on basis of performance.
The bank of Punjab is offering a diverse range of products and services to attract customers from
every group of public. There are 3 different categories of products i) deposit products- no profit
is offered on them they are current accounts. ii) profit sharing products- on these products profit
is offered that differ in case of saving and fixed deposits usually profit range from 5% to 8% in
most of fix deposits profit is credited half yearly but there are some accounts such as CPA where
profit is credited on daily basis. iii) loan products- there are 5 types of loan products to fulfill
satisfaction.

Table of contents

1 Introduction to the industry………………………………………………………………

2 Overview of the organization………………………………………………………………

2.1 Brief History………………………………………………………………………………

2.2 Mission and vision……………………………………………………………………...

2.3 Objectives of the Organization.…………………………………………………………

2.4 Policy of the organization…………………………………………………………

2.5 Competitors……………………………………………………………………………….

2.6 Business Volume…………………………………………………………………………

2.7 Product line…………………………………………………………………………………

3.0 Organizational Structure………………………………………………………………

3.1 Organizational Hierarchy Chart………………………………………………………

3.2 Number of employees…………………………………………………………………….
3.3 Main Offices………………………………………………………………………………….
3.4 Brief Introduction of all department…………………………………………………….
3.5 Comments on the organizational structure…………………………………………
4.0 Internship program plan…………………………………………………………………..
4.1 Introduction of the branch………………………………………………………………
4.2 Starting and ending date of internship…………………………………………………
5.0 Training program detail……………………………………………………………………
6.0 Finance department structure…………………………………………………………..
7.0 Marketing Functions……………………………………………………………………….
7.1 Products/Services offered………………………………………………………………..
7.2 Pricing strategies…………………………………………………………………………
7.3 Distribution Channel……………………………………………………………………….
7.4 Promotion……………………………………………………………………………………
8.0 Human resource management…………………………………………………………...
8.1 Employ recruitment and selection………………………………………………….
8.2 Training and development………………………………………………………………..
8.3 Performance management……………………………………………………………….
8.4 Compensation policy……………………………………………………………………..
9.0 Ratio Analysis of the organization………………………………………………………
10 Critical Analysis……………………………………………………………………………..
11 Financial Analysis of the organization…………………………………………………..
12 Critical analysis of the organization…………………………………………………….
13 SWOT Analysis of the organization…………………………………………………….
14 Conclusion…………………………………………………………………………………..
15 Recommendation…………………………………………………………………………..
16 Annexes…………………………………………………………………………………….

Introduction of the Bank of Punjab

The bank was established in 1989, pursuant to The Bank of Punjab Act 1989, and was given the
status of a retail bank in 1994. Bank of Punjab was founded by Tajammal Hussain and it
functions as a scheduled commercial bank, with a network of over 587 branches in major
business centres throughout the country.[4] It is the seventh largest commercial bank of the
Country. A unit of a service industry of Pakistan, BOP (commercial bank) is engaged in the borrowing,
lending and advancing of money, the drawing, making, accepting, discounting, buying, selling, collecting
and dealing in bills of exchange, promissory notes, drafts, bills of lading, receipts, warrants, debentures,
certificates, etc. It is also engaged in the buying, selling of foreign exchange including foreign banknotes,
the acquiring, holding, issuing on commission, underwriting and dealing in stocks, funds, shares,
debentures, the negotiating of loans and advances, the receiving of all kinds of bonds, valuables on
deposit or for safe custody. The providing of safe deposit vaults the collecting, and transmitting of money
and securities. Over the years, the management has succeeded in establishing an ideological base for the
employees to build the bank upon customer loyalty, service with dedication, and development of a wide
range of products for the customers to choose from. The BOP bank will earn dividend income from the
distribution of profit. Funds are available to the bank out of normal deposits. Subscription of right shares
will provide the company with adequate liquidity to invest in profitable avenues to generate profit in the
future. This will also help in reducing the accumulated losses of the company. Furthered the financial
position of the company will be strengthened which will be helpful to the company to launch a new
product in the future. The Bank of Punjab (BOP) head quartered in BOP tower, Main Boulevard Gulberg,
Lahore is one of the prominent financial institution of the country with PACRA Ratings: AA Long Term
and A1+ Short Term. The management of the bank has implemented strategies and policies to carve a
distinct position in the market place. Fortified with years of banking expertise and driven by the strategic
goals set out by our board of directors and senior management, the bank has invested in revolutionary
technology to have an extensive range of products and services. This facilitates our commitment to repay
the trust and confidence of our stakeholders, and also to a culture of innovation . BOP has emerged as
one of the foremost financial institutions in the country, focused on spurring an economic revival
by endeavoring to meet the needs of tomorrow as well as today. Our extensive portfolio
encompasses all facets of banking. 

Overview of the Organization

Brief History:-
Bank of Punjab was established in 1989 and was given the status of scheduled bank in 1994.
The Bank of Punjab is working as a scheduled commercial bank with a network of almost 280
branches at all over major locations in the Punjab. Bank of Punjab first Punjab modaraba (FPM)
was established in 1992 and is being managed by Punjab Modaraba Services (PVT). It received
the certificate of commencement of business on August 2 1994. The bank provides all types of
banking services such as deposit in local currency, client deposit in foreign currency, remittances
and advances to business trade, industry and agriculture.
In 2015 The Bank of Punjab signed a memo (MoU) with Karandaaz Pakistan – an investment
platform for businesses – to allow government to digitize their payments. The deal will facilitate
citizens of Pakistan to conduct digital transactions, enabled by Karandaaz tech, and grow a suite
of digital financial services to support both government and citizens.
In 2018 The Bank of Punjab partnered with Punjab Safe Cities Authority in October 2018 to
power e-Challan collection through automated monitoring system installed across Lahore. The
service will allow Punjab government subsidiaries such as Traffic police to collect challan right
at the spot with ease.
In 2019 The Bank of Punjab partnered with 1Link - PSO/PSP, payment and switch system in
Pakistan – to digitize Punjab Employees’ Social Security Institution (PESSI) to allow employees
to collect, disperse or share payments across the county, using digital channels
Currently, the Bank of Punjab is headed by Zafar Masud who joined as President and CEO on
April 16, 2020 after being appointed by the Government of Punjab, Pakistan earlier and later
being approved by the State Bank of Pakistan
The Bank of Punjab plays a vital role in the national economy through mobilization of hitherto
untapped local resources, promoting savings and providing funds for investments. The bank
offers attractive rates of profit on all deposits, opening of foreign currency accounts and handling
of foreign exchange business for example imports, exports and remittances, financing, trade and
industry for working capital requirements and money market operations. The lending policy of
bank is not only cautious and constructive but also based on principles of prudent lending with
maximum emphasis on security. Currently Bank of Punjab regarded as one of the most profitable
bank of the country.
MISSION STATEMENT:-

To exceed the expectations of our stakeholders by leveraging our relationship with

the government of Punjab and delivering a complete range of professional solutions with a focus
on program driven products and services in the agriculture and middle tire markets through a
motivated team.

Vision Statement
To be customer focused bank with service excellence.
Core Values
These are the values we celebrate:
Our Customers
As we know customers are very important for any organization to generate maximum profit so
our customer are our first priority.

Profitability
For the prosperity of our stakeholders that allows us to constantly invest, improve and
succeed

Corporate Social Responsibility

The corporate social responsibility to enrich the lives of community where we operate.

Recognition and Reward

The BOP is giving the reward to the talented and high performing employees.
Excellence
BOP tries to perform all the banking operations with excellence everything

Integrity
BOP always try to put integrity In all its dealings & activities.

Respect
BOP gives a lot of respect to its customers & all the employees respect each other’s as well

Corporate Objectives:-
The objectives of Bank of Punjab is to achieve the objective of financial inclusion through its
presence in remote and unbanked areas of the country, the Bank is playing its due role in the
economic growth of the country through its various specially tailored and designed lending
products. The Bank is cognizant of its responsibilities towards national development and is also
fully geared up to play its due role in projects related to China Pakistan Economic Corridor
(CPEC).
To achieve their objectives the bank aims to
 Ensure that its performance in all facets of its operation is more than that of its
competitors.
 Maintains a comprehensive range of domestic and international activities.
 Be innovative progressive and the need of its customers within the frame work of
operational and prudent risk taker.
 Act as a reputable and responsible organization

Policies of Bank of Punjab

All employees of the Bank of Punjab, hereafter called BOP, are required to follow a Code of Conduct &
Business Practices in all areas of professional conduct.

LAWS/ RULES
All employees shall conform to and abide by the Bank rules and obey all lawful orders and
directives which may from time to time, be given by any person or persons under whose
jurisdiction, superintendence or control they may, for the time being, be placed. They undertake
at all times to comply with and observe all applicable laws, regulations and Bank's policies,
wherever they operate.
All employees stand firmly against supporting the activities of any Group or individual that
unlawfully threatens public order and safety. They shall not be a member of any politica1 party,
take part in, subscribe in aid of, or assist in any way, any political movement in or out side of
Pakistan or relating to the affairs of Pakistan. They shall not express views detrimental to the
ideology, sovereignty or integrity of Pakistan.
No employee shall bring or attempt to bring political or other pressure / influence directly or
indirectly to bear on the authorities / superior officers or indulge in derogatory pamphleteering,
contribute, or write letters to the newspapers, anonymously or in his/her own name with an intent
to induce the authority/ superior officers to act in a manner inconsistent with rules, in respect of
any matter relating to appointment, promotion, transfer, punishment, retirement or for any other
conditions of service of employment.
INTEGRITY
 All employees shall conduct their self with the highest standards of ethics, professional
integrity and dignity in all dealings with the public, clients, investors and fellow bankers
and not engage in acts discreditable to the Bank, profession and nation
 Employees shall maintain all books, data, information and records with scrupulous
integrity, reflecting in an accurate and timely manner all transactions/reports.
 Employees shall avoid all such circumstances in which there is personal interest conflict,
or may appear to be in conflict, with the interest of the Bank or its customers.
CONFIDENTIALITY
 All employees shall maintain the privacy and confidentiality of all the information
acquired during the course of professional activities and refrain from disclosing the same
unless otherwise required by statutory authorities of law after consultation with
approving authorities, if required in case of any ambiguity about disclosure. All such
information will remain as a trust and will only be used for the purpose for which it is
intended and will not be used for the personal benefit of any individual(s). Inside
information about Bank's customers/affairs shall not be used by them for own gain, or for
that of others either directly or indirectly.
 All employees to ensure meticulous compliance of the IT security policy of the Bank.

PROFESSIONALISM
 Employees shall serve the Bank honestly and faithfully and shall strictly serve the Bank's
affairs and the affairs of its constituents. They shall use utmost endeavor to promote the
interest and goodwill of the Bank and shall show courtesy and attention in all transactions
/ correspondence with officers of Government, State Bank of Pakistan, other Banks &
Financial Institutions, others Establishments dealing with the Bank, the Bank's
constituents and the public
 Employees shall be truthful in all advertisings and promotional efforts and shall publish
only accurate information about the Bank's operations under valid authority.
 No employee shall engage in Money Laundering and will be extremely vigilant in
protecting BOP from being misused by anyone to launder money by strictly complying
with "Know your customer" (KYC) policies & procedures.

BUSINESS / WORK ETHICS

 All employees will respect fellow colleagues and work as a team. They shall at all
times be courteous and not let any personal differences affect their work. They will treat
every customer of the Bank with respect and courtesy.
 Employees shall make sure, good attendance and punctuality and demonstrate a
consistently good record in this area. For any absence during working hours, he/she will
obtain written permission of his/her immediate supervisor. He/she shall not absent
himself/herself from his/her duties, nor leave his/her station over night, without having
first obtained the permission of the Competent Authority. In case of emergency, if it is
not possible to obtain prior permission, necessary permission confirmation will be
obtained from the Competent Authority within 24 hours.
 Employees shall maintain a standard of personal hygiene and dress appropriately
for attendance at work. Their appearance must inspire confidence and convey a sense of
professionalism.
 All employees shall, as personal responsibility, safeguard both the tangible and
intangible assets of BOP and its customer(s) that are under their personal control and
shall not use Bank assets for their personal benefits except where permitted by BOP.
 Employees to meet their responsibilities to fellow employees, customers and
investors they shall help in maintaining a healthy and productive work environment and
shall not engage in the selling, manufacturing, distributing, using, any illegal substance or
being under the influence of illegal drugs while on the job. Smoking is allowed only in
designated areas.
 Employees shall ensure strict adherence to all health and safety policies as may be
implemented from time to time by the Bank.
 Employees shall not give any interview in the print /electronic media or have
his/her photograph displayed or act in television / stage plays or in cinema without having
permission from the Competent Authority.

Competitors of Bank Of Punjab

  Faysal Bank Ltd

 Allied Bank Ltd

 Bank Alfalah Ltd

 Meezan Bank Ltd

 Muslim Commercial Bank Ltd

 Habib Bank Limited

Business Volume
A meeting of the Board of Directors of The Bank of Punjab (BOP) was held on February 28,
2020. During the meeting, annual audited financial statements of the bank for the year
ended December 31, 2019 were approved by the Board.

The Board appreciated the efforts of management team for achieving remarkable financial results
during the year 2019 which enabled the bank to post ever highest annual profit in its history. The
tremendous financial performance is testimonial to a great transformation, the bank has
undergone in last few years. The Board also announced and recommended a cash dividend of
7.5% for shareholders for the year 2019.

While the bank has achieved all set business targets for the year 2019, net interest margin (NIM)
of the bank improved significantly to Rs.26.76 billion as against Rs.20.06 billion during last year
thereby reflecting a spectacular growth of 33%. The bank's non-markup/ interest income
remained at the level of Rs.3.94 billion. Accordingly, the bank earned before tax profit
of Rs.14.04 billion as against Rs.12.21 billion for last year. Further, earnings per share (EPS) of
the bank improved to Rs.3.12 per share.

As on December 31, 2019, the deposits of the bank touched the level of Rs.691.02 billion as
against Rs.595.58 billion last year. The gross advances and net investments stood at Rs.428.85
billion and Rs.361.45 billion, respectively. The bank's total assets as on December 31,
2019 stood at Rs.868.93 billion as against Rs.714.38 billion as on December 31, 2018 thereby
registering a growth of 22%.

The bank's equity improved to Rs.46.68 billion as against Rs.37.72 billion as on December 31,
2018. As on December 31, 2019, the bank's capital adequacy ratio (CAR) improved to 14.80%.
Accordingly, the bank stands fully compliant with SBP's prescribed CAR requirement. The bank
has been assigned long term entity rating of 'AA' by The Pakistan Credit Rating
Agency (PACRA) with short term rating being at highest rank of 'A1+'.
The bank currently has a network of 624 online branches, including 100 Taqwa Islamic Banking
Branches, offering modern banking services to its customers'. Further, Bank also has a vast
network of over 550ATMs providing 24/7 banking services to the customers.
Product line:-
Bank of Punjab offers a variety products to satisfied their customers and fulfill their needs.

Retail Banking:- The products of retail banking are as follows

Current deposit
 BOP Tijarat Account
 BOP Life Current Account
 Bank of Punjab salary plus Account
 BOP Youth Education Account
 BOP FCY Supreme Current Account
 BOP Current Account
 BOP Current Direct Pension Credit Account
 BOP Basic Banking Account
 BOP Asaan Current Account
 BOP Asaan Remittance Current Account
 BOP Kissan Dost Current Account
 BOP YES Business Account
 BOP FCY Current Account

Saving Deposits:-
 PLS Saving Bank Account
 BOP Behtareen Munafa Account
 Corporate Premier Account
 BOP FCY Supreme Saving Account
 BOP Young Lions Saving Account
 BOP PLS Direct Pension Credit Account
 BOP Asaan Saving Account
 BOP PLS LG Account
 Kissan Dost Saving Account
 BOP FCY Saving Account

Term Deposits
 BOP bonus munafa term deposit
 PLS term deposit
 Foreign currency term deposit
 Agriculture Products

Introduction:- Bank of Punjab strategic Business Plan identifies Agriculture as a

priority sector. Agriculture is the base on which the edifice of national economy is built and,
needless to emphasize, also constitutes the fulcrum for poverty alleviation, employment
generation and over all prosperity of the farmer. Bank of Punjab staff includes over 125
professionally qualified and well trained Agriculture Credit Officers, fully conversant with latest
farming procedures and practices and well versed in customs, norms, social ethos and aspirations
of tillers. Through their team, Bank of Punjab are actively involved in disseminating information,
imparting knowledge and rendering practical assistance at the level of every individual customer.
Bank of Punjab posess the scientific wherewithal to encourage farmers to invest in state of the art
equipment, tools and implements etc. in the Dairy sector, especially in the wake of ever rising
demand for Dairy Products. We enable our customers to achieve even greater productivity by
enabling enhanced milking capacity, quality assurance, proper preservation and secure storage,
as well as transportation to processing facilities. They have also recently launched Livestock
Development initiatives, while our scheme for Fish Farming too has gained great popularity and
success
Products:-

 Kissan Dost Production Loan

 BOP Tractor Lease
 Kissan Dost Lease Finance Facility
 Kissan Dost Cold Storage Finance Facility
 Kissan Dost Livestock Development Scheme
 BOP Agri Vehicle Leasing

Retail Finance Division (RFD)

Consumer financing is now considered a lynchpin for the revival of economic growth in
Pakistan. Not only that the sector has developed its roots and grown enough to withstand
exogenous shocks but has played a major role in improving standard of living the middle
class and lower income groups, who had no access to credit, hitherto before. Pakistan’s
banking system by opening its doors for mortgage, automobile, and other consumer durables,
has broadened the borrower base and brought in its fold individuals who had never used bank
credit for their financing needs. BOP’s RFD is playing active role in supporting The
Government of the Punjab. The dedicated team is working indefatigably & tirelessly round
 the clock even on off days for managing schemes’ undertakings starting from application
collection to accounts monitoring.

BOP is currently providing its customers with a variety of services including.

 BOP General Housing Finance

 Advance Salary Personal Loan
 Cargar Auto Financing
 Carvaan Fleet Financing
 Smart Advance Cash
 BOP Solar

Products:-
Products offered by the retail financing are as follows.

 Car Lease – CarGar

 Apna Ghar House Financing
 Advance Salary Personal Loan
 BOP Solar
 Carvaan Fleet Financing
 BOP Smart Advance Cash

Corporate Banking:- The Bank of Punjab has recently created a new segment of
“Corporate Banking” targeted at providing seamless banking services to its Commercial and
Corporate clients by sharing maximum value with its relationships and to ensure improved
services under one roof. Dedicated teams of Relationship Managers ensure the delivery of entire
range of financial products and services to their clients and provide tailored financial solutions to
the customers with respect to their business needs.

Products Offered by Corporate Banking

 Project Finance
 Debt Syndications and Consortium Financing
 Corporate Finance
 Long Term/Demand Finance
 Working Capital Finance
 Letter of Credit, Contracts and Export collection services
 FE Loans, Pre and Post Shipment Export Financing Import Financing
 Import Financing
 Bills Discounting
 Letter of Guarantees
 Organizational Structure

Pension Payment
Miss Mehak
Hierarchy Chart
 Board of Directors

Chairman

Senior executive vice president

Executive vice president

Vice president

Assistant vice president

Officer grade 1

Officer grade 2

Officer Grade 3

Cash Officer

No of employees
Total no of Employees in Bank of Punjab is 6,092
Main offices
Main offices of Bank of Punjab are as follows
BOP head office Gulberg Lahore

BOP Departments
The Departments of Bank of Punjab are as follows.

Account Opening Department

This department is responsible for opening, closing of an account, issuance of cheque books,
handling customer request, dealing with the customer and explains them the different type of
accounts and their benefits for them. This department has very important position in operations
because this is the first impression of bank for customers. The main document in this department
is, of course, the Account Opening Form (AOF) also known as relationship contract.

Basic task performed by Account opening department

 Responsible for processing request of account opening/closing.
  Customer queries
 Statement printing and other customer related transactions (this position is also
responsible for signature capturing).
 NDRA verification of CNICs before account opening.
 Issuance of checkbook as per laid down procedure and preparation of periodical MIS
related to client service area.

Clearing Department
Inward clearing
In inward clearing cheques of our customer which are presented in any other local or out of
station bank for payment are come back to the bank to honor. These cheques are received
through NIFT (National Institute of Facilitation Technology). These cheques are examine date,
amount in figure and words, signature of customer and stamps. If all above mentioned particulars
are in order then check customer account to inquire about sufficiency of balance to pay. If
balance is sufficient then cheque is cleared and payment is made.

Outward Clearing
 In outward clearing the cheques of the local banks other than the bank of Punjab
presented by the customer on Bop counter. Clearing department send these cheques through
NIFT to the respective local branches. After stamping and entering in their register. NIFT deliver
the cheque to their respective local branch. That cheque become inward clearing for that bank
and repeats the process as mentioned before in inward clearing and give credit to its Main office,
SBP have all banks main office accounts, then transfer the fund to the respective branch main
office and their main office gives credit to the respective BOP
Remittance Department
Cheque
Whenever a cheque is presented at the counter the cashier after a clear supervision make
payments and he finds any ambiguity he returned the cheque unpaid. The bearer of the cheque
signs the cheque in front and twice at back of the cheque. Bank of Punjab makes payment of
only open cheque on the counter and prohibits the payment of crossed cheques. Bank Of Punjab
transfer money from one place to another place by way of payment order, demand draft, inward
collection, outward collection.
 Instrument used for transfer of money

 Pay order: Used to transfer money within the city

 Demand Draft: Used to transfer money outside the city

Pay Order
Pay Order is a negotiable instrument made by the bank, on account of a customer, to pay on
order the specified amount to the directed person (payee). Pay Orders are used to
make guaranteed payment or to guarantee transfer of money, most importantly within the same
city. Pay Order is always drawn on the bank that has issued it. Rs 105 are charged for each pay
order.P ay order is a secure way of payment as bank is bound to pay the amount within the same
city of particular beneficiary as named on PO leave.

Demand Draft
A Demand Draft is a negotiable instrument issued by the bank, on account of a person, and
drawn on its own branch in a specific city or on the branch of another bank in that city (in case
bank doesn’t have any branch there), requesting it to pay the specified amount to the person
named on it. Demand Drafts are used to make guaranteed payment or to guarantee transfer of
money most importantly out of the city. Demand Drafts are always made for out of the city
payments. Or transfer.

Outward DD’s
When a customer comes to BOP to make a DD to transfer money outside the city is known as
outward DD. The customer will fill the details in a DD application form, and will attach a cheque
or pay cash as he wish. Then the officer will check all the details and make a demand draft for
the customer and pass the following entries:

Inward DD’s
 This is the procedure adopted when the issuing branch sends copy of the instrument as an
advice. When the bank receives the advice, the officer will pass the following entries
 Head Office A/c
 DD Payable A/c
 When the customer comes with the DD to get his payment, the following entries are passed:
 DD Payable A/c
 Cash
 If that customer is a BOP account holder then the following entries are passed
 DD Payable A/c

Call Deposit Receipt (CDR)

It is an instrument issued by the bank on account of a customer & in favor of a person, to pay the
specified amount CDR’s are issued to make payments, especially when a company goes for
some tenders or for purchase of government securities. The bank enjoys the benefit of keeping
funds deposited until the payment is not made. During this time, the bank uses the deposit and
earns income on that.

Online Transfer
All BOP branches are online and they are connected. When the customer request the online
transfer there is a module in Bank Smart Software they open that module and hit that account in
which online transaction needed. They can only debit and credit that account, Signature can also
verified for that account. But details of that account only have by the branches that maintain that
particular account. It will take 5-10 minutes for online transaction depends on network. In case
amount exceeds 25000 then 0.3% of the amount is charged for online transfer.
CASH DEPARTMENT
This department is considered as most likely to risk in any bank. The requirement to work in this
department is that the very careful, capable, competent and alert are required. Balance of
payments actually has a diligent staff with considerable skills and to work. There is a department
of box in which the head of the department of housing and deeply controlling all the money on
their activities

Basic Tasks
 Issuance of Token.
 Receiving of cash/payment.
 Receiving of utility, credit card bills.
 Receiving of school fee.
 Handling and keeping records of said department.
 Marketing for branch deposit.
 Alternate of Cash Officer on Alternate Saturday.
 Any other duty will be assigned by the Manage at any time

CREDIT DEPARTMENT

Credit department is also one of the most important departments of the bank. It's called the brain
bank. This department controls the relations of the bank or finance-related loans. The credit
department of the balance of payments also performs the functions of connecting to the credit
management and credit accounts. Skilled professionals offer modern corporate banking services
in personal behavior. The commitment to maintain steady long-term relationships and long term
relationships with our customers, the Bank's balance of payments services change combined with
the technological capacity to offer banking solutions complicated.
Comments on the organizational structure 
BOP is a banking company it is listed in stock exchange hence BOP have to follow all roles and
regulation which are set by the BOP Chairman. All strategy regarding to BOP plan, goal has
been set through Chairman Office, and operation team accomplish these goal in light of given
instructions.  BOP professionals are running operation management of the bank. The various
operational departments are Consumer Banking & IT Division, Financial Division, Banking
Operation, HR Division, Financial Control & Audit Division, Credit Management Division, and
Commercial Banking Division, Corporate Banking Division, Treasury management & Foreign
Exchange Group.
 My Internship Plan

Brief introduction of the branch

The branch where I did my internship is Bank Of Punjab bank square branch which is located in
Mall View Plaza, Prof. Ashfaq Ali Khan Rd, Anarkali Bazaar Lahore, Punjab 54000. The code
of this branch is 0024. The staff of this branch is very professional they deal their customers very
seriously and tried to satisfy their customers in every way possible. The structure of this branch
are as follow.

Branch
Manager
Sir Asif

Operation Area Manager

Manager
Sir Aoun
Sir Manzoor

RTO Account Opening Incharge Pension Payment

Cheque Books
Sir Muneeb & Sir Miss Sidra Miss Mehak
Ishaq Miss Faiza

E Stamping Cheques Payment Bills Payment

Sir Amir Sir Umer Sir Bilal

Staff Details:- The detail of the Bank Of Punjab bank square branch staff are as follow.

Sir Asif (Branch manager)

Sir Asif is the branch manager our staff. He promotes and marketing the products of Bank of Punjab
and providing high level of customer service and managing the resources of the branch. He also hire
and train staff and grow branch revenue. He also try to achieve the sales target for the branch.\

Sir Manzoor (Operation Manager)

Sir Manzoor is the operation manager of our branch. He manages all the operation of the bank and
ensure that banks operations runs smoothly. He also provides the effective financial services to his
clients.

Sir Aoun ( Area Manager)

Sir Aoun is the area manager of our branch. He is responsible for setting sales target and maximizing
sales and profitability for the branch.

Sir Ishaq & and Sir Muneeb (RTO)

Sir Muneeb and Sir Ishaq are the RTO officer of our branch. They are responsible for all the inward
and outward clearing of the cheques.

Miss Sidra (Account opening incharge)

Miss Sidra is the account opening incharge for our branch. She is responsible to open the account for
the customers and guided them which kind of account is suited for them. She is also responsible for
the KYC (Know Your Customer) before opening the account and make sure that account opening
customer is not involved in any legal activity.

Miss Mehak ( Pension Payment)

Miss Mehak is responsible to the pension payment for the employees.

Miss Faiza (Issuance of Cheque Books and ATM Cards)

Miss Faiza is responsible for the issuance of cheque books and ATM cards for their customers)

Sir Umer ( Cheques Payment)

Sir Umer is responsible for the payment of cheques for their customers. The customer can present
the cheque of BOP or any other bank he is responsible for the payment of those cheque after
clearing.

Sir Bilal (Bills Payment)

Sir Bilal is responsible for the payment of utility bills and he is also responsible for the deposit
payment.

Sir Amir (E-Stamping)

Sir Amir is responsible for the E stamping for the customers

Started and ending dates of my internship

I started my internship in Bank of Punjab bank square branch on 7th September 2020 and my
internship ended on 16th October 2020.

Departments
The departments in which I got training are as follows

Remittance Department
I worked in remittance department for 3 weeks. Sir Ishaq is the incharge of this department. This
department is responsible for inward clearing and outward clearing of the cheques. This department
is also responsible to maintain the TCS records of the branch.

Account opening department

In account department data related to account is maintained by the employees of the department all
the expenses & earning are recorded properly in books of account. I worked in Account opening
department for 2 weeks. Miss Sidra is the in charge of this department. She guides me a lot regarding
account opening facilities, which a customer avail when he opens an account in bank i.e. customer
got a facility of lockers take loans ATM facilities etc.

Cash operator department.

I worked with cash operating department for 1 week. This department is responsible for the cheque
payment, E stamping, and utility bills. I worked with Sir Umar for 1 week in this department. He is
responsible for the payments of cheque after clearing from remittance department and also maintain
the records on those cheque payments on excel sheet and maintain the debit and credit balance
equally at the end of the day.

Training Program
Operations/activities performed by the department
The operations activities performed by the departments I worked in are as follows. I worked in
Remittance Department, Account opening department, and cash operating department.

Remittance Department
Sir Ishaq and Sir Muneeb are the RTO officer of this department. This department is responsible for
the outward and inward clearing of the cheques. This department of BOP is responsible for the
transfer of funds from one branch to another branch and from one city to another city. This
department of Bank of Punjab deals with the following types of remittances.

 Demand draft
 Mail Transfer
 Pay Order

Demand Draft
This remittance department of BOP issues a demand draft to a client, directing another bank or one
of its own branches to pay a certain sum to the specified party.

Procedure for Demand Draft

This remittance department of BOP ask the purchaser to fill an application form duly signed by the
applicant. Three things should be maintained in the form.

 Name of the Payee

 Place of payment
 Amount of demand draft

Pay Order

This department is also issued a pay order on account of a customer, to pay an order the specified
amount to the directed person (payee). The purpose of the pay order is to transfer funds from one
place to another place. It is usually not issued in favor of the parties of other cities. Pay order is
the secure way payment as bank is bound to pay the amount within the same city of particular
beneficiary

Internal transfer

This remittance department of BOP is also responsible for the internal transfer of funds from one
branch to another branch and from one city to another city through internet.

Account Opening Department

There is a Account Opening Department in Bank of Punjab bank square branch. I worked for one
week in Account Opening Department during my internship. Miss Sidra is the incharge of this
department she guided me a lot about account opening activities during my internship. The major
responsibility of this department is to open the account for the customers. The activities and
duties which is performed by this department are as follow

 Handle customers courteously.

 To provide information of every type according to their demand and need.
 Satisfy the customers by providing valuable services.
 Give explanation of overall procedure of account opening to the customers.
 To provide the customers with customer relationship form who want to open up their
account.
 Help the customers to fill up the account opening form and to answer their queries
relating to it.
 To properly fill the title of the account in presence of the customer as the title is one of
the most important part of an account.
 This department is responsible for the KYC (Know Your Customer) before opening the
account. This is very important step to know your customer before opening the account
because this is the first step of relationship between customer and bank.
 This department is also responsible to make sure that the person who is going to open the
account in bank is not a fraud person and not involved in any illegal business or activity.
 Carefully examine the filled form as there shouldn’t be any mistake because incomplete
forms or any errors in data or fallacious information may result in rejection to open that
account from the main head office branch, Karachi.
 This department is responsible To properly check the signature of the customer as it
should match the signatures at his/her NIC.
 To check the proper filling of SS cards (Specimen signature care) because it’s an
important part of an account opening form.
 To check the proper issuance of Cheque book
 To receive phone calls and to answer the queries of customers and to tell them about their
balance in account as per their demand.
 This department is responsible to arrange the forms according to their account number.
 To compile the forms in a sequence so that it can be forwarded to C.A.O (Central account
opening office).

This department is responsible to open the account of different people's, Salaried person,
Corporations, private and public limited company's, Firms and sole proprietor. There is a
different requirements for different kinds of accounts.

For Salaried Persons

 Two color photographs.

 Copy of NIC
 Copies of last salary pay slip duly attested by the HR department.
 Salary certificate (original) from the employer, showing the gross salary and
deductions.
 Employment verification form from the employer.
 Copies of last 6 months’ credit card bills.

Private and Public Limited Company (Corporate Accounts)

To Open the account of Private and public limited company the following
requirements are as follow
 NIC or passport copies of all the directors. (Original seen required by the Bank
Officer)
 Resolution passed by the Board of Directors on Company “LETTER HEAD” for
the opening of account, clearly indicating the Bank and Branch name along with
the operating instructions.
 Copies of memorandum and Article of Association attested by the company
secretary or CEO ( original seen required)
 Copy of Certificate of Incorporation.
 Copy of the certificate of commencement of Business (only for a Public Limited
Company).
 Latest copy of Form A-29 (attested to be true copy).
 Copy of NTN certificate.
 Bank’s provided prescribed form of Board Resolution signed by all the directors
and company secretary.
 List of directors in the letter Head Company signed by 7 either Company
secretary or the chief Executive.
 Company seal should be embossed on the memorandum and Articles of
Association.

Partnership Firm
 NIC copies of all the partners (Original seen required by the bank).
 Certified true copy of the partnership Deed (Attested by the Notary Public).
 Partnership mandate (Bank’s prescribed form) required to be signed by all the
partners.
 NTN Certificate (Certified True Copy).
 Certificate of Registration of Firm (In case of a registered firm).

Sole proprietorship
 NIC copy of the proprietor (owner) original seen required
 Printed Letter Head for Proprietorship Declaration.
 NTN Certificate (National Tax No.) Status “Business Individual

Cash Department
There is a cash department in BOP bank square branch. I worked for
one week in cash department during my internship. Sir Umar is the
cash operator in this department. He guided me a lot during my
internship about cash department and how he performed his duties and
dealing with customers. The activities which is performed by this
department are as follow
 This department is responsible for the collection of cheques.
 This department is responsible for the Accepting cash or checks for deposit.
 This department is responsible for to make payment on cheque which is
presented on counter after clearance.
 Maintaining detailed records of all transactions in accordance with the bank’s
policies.
 Verifying customer identification through their signature on Id Card.
 Balancing all cash and checks in cash drawer at the end of each shift.
 This department is responsible to make sure that the debit and credit balance
equally at the end of the day.
 Balances cash drawer by counting cash at beginning and end of work shift.
 Providing change for the cash according to the customers need.
 Registers sales on a cash register by scanning items, itemizing and totaling
customers’ purchases.
 Provides a positive customer experience with fair, friendly, and courteous
service.

My Internship Activities
I completed my six weeks of internship in Bank of Punjab bank
square branch. I am very glad that I got the opportunity to work
with BOP. I am very thankful for the BOP for giving me this
opportunity to work as a internee in Bank of Punjab and improved
my practical knowledge. During my 6 weeks of internship period I
learned a lots of new things and I was able to improve my practical
knowledge. I worked with many different departments during this
internship like Remittance Department, Account Opening
Department, Cash Department, Customer service department. I
was able to learned a lots of new things during my internship and I
also performed lots of different task during this internship period
which is described below

Fill the Cheques

Fill the Deposit slip
Provide Account Statement to the customer
Provide information about the customer accounts balance
I also maintain all the TCS records during this internship period.
Fill Account opening form for the customers.
I also help customers to activate their ATM card during this period.
I also maintain the pension payments records in Excel
I also Fill Cash Slips Procedure of Cash Deposit.
I also helps the customers to fill up the account opening form and
to answer their queries relating to it.
I also maintain the inward clearing register during this period.
I also receive phone calls at my desk and to answer the queries of
customers and to tell them about their balance in account as per
their demand.
I also keep the records in the registers which were maintained as
per the rule of the state bank of Pakistan.
I also keep a check on the proper filling of the voucher as wrong or
unclear filling may reject the payment to be done on time.
I also performed floor timing duties in which I have to deal with
every customer who is coming to the branch and I have to guide
them according to their problem and their needs.
I also helps the customers to fill the deposit slip and cheques.
I also do the stampings on deposit slips and cheques
I also do stampings on pension payments.
I also find out the mobile numbers for all the accounts without
numbers through oracle software.
How to use the cash machine for quickly & accurate counting of
cash.
How to count cash quickly
I also separate sorted and unsorted of cash.
I also fill the insurance form for the customers.
I also maintain to keep the record of newly issued credit cards as if
someone lost his/her card.
I also maintain the records of all the unclaimed deposit in the
master file.
I also compile all the SS( Specimen signature) card according to
their numbers.
 Brief introduction to the industry (400-500 words)
Describe overview of the complete sector in which the organization falls according to the
current scenario.
1. Overview of the Organization (1000-1200 words)
a. Brief history, Mission and Vision of the organization.
b. Introduction of the organization, corporate objective and market standing.
c. Policy of the organization
d. Competitors
e. Business Volume
f. Product Lines
1. Organizational Structure (900- 1000 words)
a. Organizational Hierarchy chart
b. Number of employees
c. Main offices (Without Addresses)
d. Brief Introduction of all the departments
e. Comments on the organizational structure 

Note:

In section #7-9, students are expected to collect information from various sources such as
interaction with the organization’s personnel (managers, internship supervisor, colleagues etc.)
and company website, documents, brochures etc. but it is necessary to mention the sources of
information in APA format.
1. Plan of your internship program
2. (300-400 words)
a. A brief introduction of the branch/ area office of the organization where you did your internship
b. Starting and ending dates of your internship
c. Names of the departments in which you got training and the duration of your training
1. Training Program (1000-2000 words)
a. Detailed description of the operations/activities performed by the department(s) you
worked in.
b. Detailed description of the task(s) assigned to you OR detailed description of the project
assigned. (Preferably in Daily Diary Reporting Format)
2. Structure of your concerned specialization department i.e. Finance, Marketing,
HRM etc. (300-350)

a. Department hierarchy

b. Number of employees working under Finance/Marketing/HR department

c. Mention any sub-department if exists under Finance/Marketing/HR department

3. Marketing Functions

Briefly discuss about the 4P’s of the organization

 Products/Services offered

 Pricing strategies

 Distribution channels

 Promotion

1. Human Resource Management

Briefly discuss about the HR practices of the organization like:

 Employees recruitment and selection

 Training & development

 Performance management

 Compensation policy

1. Financial Analysis

Do ratio analysis of the organization (For latest available financial report)

2. Critical Analysis

For Marketing Specialization Only

 Detailed analysis of Marketing functions/practices at [name of the organization]

 Analysis of micro environment of the organization

 Analysis of the macro environment of the organization

 Industry analysis

 Forecasting demand

 Customer analysis

 Competitor analysis

 STP

 Marketing mix strategies

For Human Resource Management Specialization Only:

Detailed analysis of HR functions at [name of the organization]

 HR planning

 Job analysis

 Recruitment

 Selection

 Orientation

 Training & development

 Appraising and managing performance

 Compensation & benefits

For Finance Specialization Only

Relate the theoretical concepts with your practical experience during your internship in the
organization. Execute an overall analysis of the organization including;

a. Financial Analysis (Detailed Ratio Analysis, Horizontal Analysis, Vertical Analysis of

the organization for last 3 years)

b. Competitive Analysis with other organizations of the same industry.

 c. Future Prospects of the organization.

1. SWOT Analysis (600-800 words)

Clearly describe all the strengths, weaknesses, opportunities and threats of the organization
where you have done internship. Remember that strengths and weaknesses are internal to the
organization and represent its culture while opportunities and threats correspond to the
environment outside the organization.
Strengths are those qualities which distinguish or give an edge to the organization over other
organizations.
Weaknesses are the attributes of an organization that are harmful in achieving the objectives
of an organization.
Opportunities are the external factors that are helpful in achieving the objectives of the
organization.

Threats are the external factors which could damage the business performance of the
organization.

2. Conclusion (100-200 words)

In this section you are required to describe the organization according to your
evaluation/assessment in the light of critical and SWOT analyses.

3. Recommendation (100- 200 words)

In this section you are required to suggest solutions for all the problems or discrepancies (you
have pointed out in critical/ SWOT analysis) found in the organization.

4. References & Sources

In this section, provide all the references and sources in APA format that you have used for
data collection in your Internship Report.

Annexes

At the end of your report, attach all of the supportive material you have used for the
preparation of your report, like Main pages of financial statements, brochures, forms,
newsletters, interviews, questionnaires, news reports, articles, features, columns etc.
Do attach copy of financial statements (Balance sheet, Income statement, changes in equity and
statement of cash flow) except notes to accounts in annexes.
General Instructions

1. It is essential to include all parts as stated in the format of fall internship report. DO
NOT SKIP any part.

2. The report should be written following the 7C’s of business communication. There
should be harmony among the ideas that you describe in the Critical analysis, SWOT
analysis, Conclusions and Recommendations.
3. Internship Report should be submitted within the due date. Submissions made after
due date shall not be considered.

Formatting and other Guidelines

 Page size A4

 Hard Binding as recommended by the University

 Writing Font style and Size: Times New Roman; 12

 Main Headings: 16 bold

 Sub Headings: 14 bold

 Justified

 Appropriate header and footer including page numbers

 Appropriate use of underline, bold, and italics