The Subject Approach to Information

By A.C. Foskett
Reviewed by Cecile M. Jagodzinski . . . . . . , . . . . . . . . . . . .59
Team Management
By Robert Bluck
Reviewed by Shelly Phipps . . . . . . . . . . . . . . . . . . . . . . . . . . 59
User Surveys in College Libraries
Complied by Mignon S. Adams and Jeffrey A. Beck
Reviewed by Marcia L. Boosinger . . . . . . . . . . . . . . . . . . . .6Q
Using the World Wide Web and Creating Home Pages
By Ray E. Metz and Gail Junion-Metz
Reviewed by Elizabeth Caujield Felt . . . . . . . . . . . . . . . . . .61

Book Reviews The Balance Scorecard: Translating Strategy into Action,

by Robert S. Kaplan and David P. Norton. Boston, MA:
Harvard Business School Press, 1996. 322 p. $29.95. ISBN
o-87584-651-3.
The Balanced Scorecard With a certain regularity, the management gurus produce
By Robert S. Kaplan and David P. Norton new approaches to managing organizations, and assign catchy
Reviewed by Bryce Allen . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 labels to them. Several of these new management techniques
Copyright in Further and Higher Education Libraries have focused on the measurement of quality or of performance
Revised by Sandy Norman as a central component: TQM comes to mind. Another empha-
Reviewed by Heather M. Lloyd . . . . . . . . . . . . , . . . . . . . . . 53 sis in the search for excellence in organizations is on strategic
planning. Kaplan and Norton introduced the balanced score-
The Economics of Information
card, in 1992, as an approach to measuring quality and perfor-
By Bruce R. Kingma
mance in organizations, and this approach has been elaborated
Reviewed by Terrence A. Brooks . . . . . . . . . . . . . . . . , , . . . 54
to link measurement with strategic planning. This book is a
Future Libraries, Future Catalogues full-length treatment of the balanced scorecard, outlining how
By Pat Oddy businesses can employ this technique to achieve more effective
Reviewed by Martha Johansen . . . . . . . . . . . . . . . . . . . . . . 54 and efficient operations. The book is well-produced, with clear
Human Resource Champions exposition and helpful illustrations. Its writing level is accessi-
By Dave Ulrich ble to undergraduates in management, and its discussions will
Reviewed by Jerry P Miller . . . . . . . . . . . . . . . . . . . . . . . . 55 also be of interest to members of the business community. The
Harvard Business School imprint can be taken as an indicator of
The Leader of the Future
quality in production and content, and most academic libraries
Edited by Frances Hesselbein,
supporting business schools will want to acquire a copy of this
Marshall Goldsmith, and Richard Beckhard
book.
Reviewed by Joanne R. Euster . . . . . . . . . . . . . . . . . . . . . . 55
Although the book is written from the perspective of private
Leading Change sector businesses, and its examples are drawn exclusively from
By John P. Kotter such firms, there is also content here that will interest the library
Reviewed by Martha L. Hale . . . . . . . . . . . . . . . . . . , . . . . . 56 manager. The valuable contribution of the balanced scorecard
Library Buildings, Equipment, and the ADA approach is to tie financial measures of performance and evalu-
Edited by Susan E. Cirillo and Robert E. Danford ative measures of quality to strategic planning. If adopted in
Reviewed by Doug Ehrmantraut . . . . . . . . . . . . . . . . . . . . . 56 academic libraries, this approach will allow librarians to mea-
sure and evaluate the truly important aspects of their operations,
Managing Higher Education as a Business and to ensure that their strategic planning efforts are tied to the
By Robert L. Lenington real world as revealed in their balanced scorecard measures. In
Reviewed by Daniel S. Cheever; Jr . . . . . . . . . . . . . . . . . . . 57 summary, this book is a solid contribution to the management
The Market Value Process I literature, and one that may be used by managers of academic
By Alan S. Cleland and Albert V. Bruno libraries as they assess the effectiveness of their operations and
Reviewed by Rachel Applegate . . . . . . . . . . . . . . . . . . . , . . 58 plan for the future of their institutions.-Bryce Allen, Associ-
ate Professor, School of Library and Informational Science,
Measuring and Managing Performance in Organizations
University of Missouri, 105A Stewart Hall, Columbia, MO
By Robert D. Austin
[email protected]>.
Reviewed by Charles R. McClure . . . . . . . . . . . . . . . . . . . . 58
Soft Systems Analysis and the Management of Copyright in Further and Higher Education Libraries, 3rd
Libraries,Information Services and Resource Centers edition, revised and updated by Sandy Norman. London:
By Peter G. Underwood Library Association Publishing, 1996. 36~. & 8.95.
Reviewed by Steven Ellis . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 ISBN l-85604-196-4.

January 1997 53