THE BIG BOOK OF

JOB DESCRIPTIONS
AIESEC in Cote d’Ivoire
 Here you will find...

1. Why do we need JDs and Structure…………………..………………………...…. pág 03

2. JDs and Structures per area…………..……………..……………………………. pág 04
1. iGV…….………………………..………………………………..…….…..…………….…. pág 05
2. oGV…..………………….………………………..……………………………………….... pág 18
3. iGT…….………………..………………………..………………………………………….. pág 27
4. oGT…….………………………..………..……………………………………...……….... pág 38
5. iGE…….……………………..…………………..………………………………….………. pág 50
6. oGE…….………………………..……………..……………………………………………. pág 61
7. B2C……..………………………………………………………..……………….……….... pág 70
8. B2B……..………………..………………………………………….…………………….... pág 77
9. F&L……..………………..…………………………………...……………………………... pág 92
10. TM……..…………………………………..………………………………………………... pág 98
3. Synergies between areas - how to work………………..……………….……. pág 106
4. Skills: What I need to know…….………………...…………………..………. pág 130
5. How to use this book for recruitment………..…………….…………….……..….pág 134
6. How to use this booklet for developing…….………………..…………………... pág 135
 1. Why having JDs and Structures AIESEC in CIV

- So that everyone within AIESEC in

Côte d’Ivoire knows what is expected "This book is
of them, and what are their work not only a TM
measurables.
thing, it is
- So that everyone knows what the something we
others within the LC are doing, and use as
how they can help each other. AIESEC "
- So that all our members have a
network of people who are doing the
same as them throughout the
country.
2. JDs and Structures per area AIESEC in CIV

To use this section in the best way:

1. Go to the pages of your area.

1. Understand the recommended structure

for your LC according to the operational
volume or other variables.

1. Take a look at the JDs of your position, and

the other positions in your area.

1. If in doubt, ask the the responsible MCVP!

iGV
 2.1 iGV AIESEC in CIV
Expectating: +120 RE on

VP
the peak

TL Project TL Project TL Project TL Global Home Tl Consideration

Team member Team member Team member Team member Team member
Team member Team member Team member Team member Team member
Team member Team member
Team member
Team member
Expectating: 70 to 90 RE

Optional

VP
on the peak

TL Project TL Global Home TL Consideration

Team member Team member Team member
Team member Team member Team member
Team member
Team member
Optional
 2.1 iGV AIESEC in CIV
Expectating: 50 - 69
RE on the peak

VP
TL Project TL Project TL Consideration Global home
Manager
Team member Team member Team member
Team member Team member Team member
Team member
Expectating: Less
than 50 RE on the

VP

TL Project TL Consideration Global home

peak

Manager
Team member Team member
Team member Team member
Team member
JOB DESCRIPTIONS
 LCVP CX IGV - High Peak iGV AIESEC in CIV

Job Description Pre Requirements

B2B attraction and sales * - 30 hours a week, availability on weekends
Consumer support at all stages of the process - Availability for local, national and international conferences
Partner support (Global Home and NGOs) at all stages of the - Preferred: time management know-how in IGV, market knowledge,
customer-centered, multi tasking
process
Creation and maintenance of cooperation
Mos KPI
Guarantee through co-delivery the delivery of the 16 Standards # of Applicants
Apply Team Standards and Ensure Area Routine # of Opens * # Standards Delivered
Ensure information management and accountability in the area # of Approvals % Conversions
# of Achievements
Audit % Team Standards
# of Completeds
Skills % Membership Retention
# Pipeline
Monthly Note from GOI
Hand
Cross-Cultural Understanding
Supply & Demand
Shape what we do around what the world needs
International Relations
Risk and Reputation Management
Product Management
Customer Experience
Quality Standards and Process
 LCVP CX IGV - Off Peak iGV AIESEC in CIV

Job Description Pre Requirements

B2B attraction and sales * - 30 hours a week, availability on weekends
Consumer support at all stages of the process - Availability for local, national and international conferences
- Preferred: time management know-how in IGV, market knowledge,
Partner support (Global Home and NGOs) at all stages of the
customer-centered, multi tasking
process
Creation and maintenance of cooperation
Mos KPI
Guarantee through co-delivery the delivery of the 16 Standards # of Applicants
Apply Team Standards and Ensure Area Routine # of Opens * # Standards Delivered
Ensure information management and accountability in the area # of Approvals % Conversions
# of Achievements
Audit % Team Standards
# of Completeds
Skills % Membership Retention
# Pipeline
Monthly Note from GOI
Hand
Cross-Cultural Understanding
Supply & Demand
Shape what we do around what the world needs
International Relations
Risk and Reputation Management
Product Management
Customer Experience
Quality Standards and Process
 Team Leader Consideration iGV AIESEC in CIV

Pre Requirements
Job Description Membership Experience
Apply all Team Standards in the team Effective Communication
Attending the TLB meeting Team management
Participate in transition periods Prior Consideration Experience
Comply with Membership Criteria Detailed / Organized Profile
Promote LC's values and culture Fast Responding
Ensure upgrade of ICX CENTRAL English
Tracker
Ensure routine 1-hour approach and member conversion
Knowledge of IR
Education: Sales and IR Training for Members and OGX
Performance analysis by member
Conversion analysis and weekly improvement strategies
MoS KPI
Skills % Team Standards Applied # Team Meetings
n #APDs # O2O's made
Hand % of planning reach #IR Meetings
Customer Experience #APDs with cooperations #APLs
Shape What We Do Around What The World Needs APL Conversion> APD
International Relations Process time
Quality Standards and Process
Product knowledge
Sales strategy definition and execution
Pitching
Managing a sales team
 Team Leader Global Home iGV AIESEC in CIV

Job Description Pre Requirements

Apply all Team Standards in the team Membership Experience
Attending the TLB meeting
Participate in transition periods Effective Communication
Comply with Membership Criteria Previous delivery experience
Promote LC's values and culture
Daily / weekly approach to host CRM (according to timeline)
Detailed / Organized Profile
Attracting hosts at the local level Communicative / Relatable
Direct Standards: 15 and 16
Directly responsible for local host referral campaigns
Accounting knowledge is a differential
Semiannual / monthly / weekly scheduling of host APDs
Follow Up of Hosts before (monthly) and during peak (weekly)
Induction of Prepaid Hosts (Coffee with host)
Closing host contracts
Host Closing Meetings MOS KPI
Skills % Team Standards Applied # Team Meetings
% achievement of host planning # O2O’'s made
NPS host # host subscriptions
Hand # of re-host
#abordargens
% of EPs with only 1 host during XP
Customer Experience % subscribed> hosts
% Standards Delivery
Risk and Reputation Management
Sales strategy definition and execution
Quality Standards and Process
Pitching
Negotiation
 Team Leader Projects iGV AIESEC in CIV

Job Description
Pre Requirements
Apply all Team Standards in the team Membership Experience
Attending the TLB meeting Effective Communication
Participate in transition periods
Comply with Membership Criteria Team management
Promote LC's values and culture Previous delivery experience
Weekly planning with the team for stakeholder management
Implementation of methodology and reports of national projects Detailed / Organized Profile
Ensure the financial sustainability of the projects. Fast Responding
Relationship with Approved EPs
Lead Meetings
English
Delivery of the VD Preparation (Opens, Follow Up with ONG, accompaniment with EPs)
Pre Delivery Delivery (IPSo, documentation, etc.) at the end of Delivery (Closing Meeting)
Delivery of audit documents MOS KPI
% Team Standards Applied # Team Meetings
Skills #Opens & Re-opens # O2's made
#NPS # Meetings with NGOs
#CO
# Meetings with trainees
abilidade
Hand #RE
% Response Rate
% of quality audit delivered
Customer Experience % Standards Delivery
% delivery of standards / project
Risk and Reputation Management
Customer's Learning and Training
Quality Standards and Process
Pitching
Prospecting
Negotiation
 Global Home Manager iGV AIESEC in CIV

Pre Requirements
Job Description
Attending the TLB meeting
Membership Experience
Comply with Membership Criteria Effective Communication
Promote LC's values and culture Previous delivery experience
Daily / weekly approach to host CRM (according to timeline) Detailed / Organized Profile
Attracting hosts at the local level
Direct Standards: 15 and 16 Communicative / Relatable
Directly responsible for local host referral campaigns Accounting knowledge is a differential
Semiannual / monthly / weekly host closure planning
Follow Up of Hosts before Peak (monthly)
Induction of Hosts Precise
Closing host contracts MOS
KPI
% achievement of host planning
Skills NPS host #leads Host
# of re-host # Host Hints
% of EPs with only 1 host during XP % Subscribers >> Hosts
Hand % Standards Delivery
Customer Experience
Risk and Reputation Management
Quality Standards and Process
Sales strategy definition and execution
Pitching
Negotiation
 Consideration Member iGV AIESEC in CIV

Pre Requirements
Job Description
Basic English(preferably)
Applicants approach within 1 hour
Daily update to Central ICX Have 15 to 20 hours a week
Ensure application form is filled out by applicants Have availability for the participation of all mandatory
Maintain contact with OGX during the flow of EPs events.
Support the EP until the approved process
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and
Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

Skills MOS KPI

#APDs #Approaches
% of applied-approved #Interviews
Hand
conversion % - applied - accepted conversion
Customer Experience
Risk and Reputation Management #Process time
Quality Standards and Process
Sales strategy definition and execution
Pitching
Negotiation
 Project Member iGV AIESEC in CIV

Job Decription
Pre Requirements
Carry out the process of open and re-opens in NGOs Basic English(preferably)
Collect EP quality documents (tickets, signature document, health insurance, visa) Have 15 to 20 hours a week
Organize logistics and delivery of online and face-to-face IPS, lead meetings and
Have availability for the participation of all mandatory
closing meetings
Follow up during the experience of the EP, host and NGO events.
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings
and Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)
MOS KPI
Skills #OPEN # Standards delivered
#RE % APD - RE
Hand #COMPLETED % FIN - CO
% Response Rate
Customer Experience
# NPS
Project management
Quality Standards and Process
Sales strategy definition and execution
Pitching
Negotiation
 Global Home Member iGV AIESEC in CIV

Job Description Pre Requirements

Job Description Basic English(preferably)
Attracting hosts at local level
Daily / weekly hosts approach in CRM Have 15 to 20 hours a week
Organize event logistics with hosts Have availability for the participation of all mandatory
Assist in organizing host engagement campaigns at the local level events.
Follow up of the hosts before and during the peak
Closing contracts with hosts
Host CRM Update
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and
Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets) MOS KPI
#HOSTS # Host Subscribers
Skills # Closed Hosts
# Host standards delivered
Hand
# NPS
Customer Experience
Risk and Reputation Management
Quality Standards and Process
Sales strategy definition and execution
Pitching
Negotiation
oGV
 2.2 oGV AIESEC in CIV

Goal: 60-79 APDs

VP
Goal: 40-59 APDs

VP
TL Consideration TL Consideration TL Value Delivery
TL Consideration TL Consideration TL Value Delivery
Team member Team member Team member
Team member Team member Team member
Team member Team member Team member
Team member Team member Team member
Team member Team member Team member
Team member Team member Team member
Team member Team member

VP
Goal: 80-99 APDs

TL Consideration TL Consideration TL Consideration TL Value Delivery

Team member Team member Team member Team member
Team member Team member Team member Team member
Team member Team member Team member Team member
Team member
 2.2 oGV AIESEC in CIV

VP
Goal: 100-120 APDs

TL Consideration TL Consideration TL Consideration TL Value Delivery

Team member Team member Team member Team member
Team member Team member Team member Team member
Team member Team member Team member Team member
Team member Team member Team member Team member

VP
Goal: +120 APDs

TL Consideration TL Consideration TL Consideration TL Consideration TL Value Delivery

Team member Team member Team member Team member Team member
Team member Team member Team member Team member Team member
Team member Team member Team member Team member Team member
Team member Team member Team member Team member Team member
JOB DESCRIPTIONS
 LCVP CX OGV oGV AIESEC in CIV

Pre Requirements
Job Description 30 hours a week, availability on weekends
Consumer support at all stages of the process Availability for local, national and international conferences
Creation and implementation of sales strategies in partnership with B2C Preferred: time management know-how in oGV, market knowledge,
Creation and maintenance of cooperation customer-centered
Guarantee through co-delivery the delivery of the 16 Standards
Ensure alignment of attraction strategies with S & D strategies
Apply Team Standards and Ensure Area Routine MOS KPI
Ensure information management and accountability in the area Mos # of Applicants
Audit Monthly GOI Note # Accepteds
# of Approvals #Finished
# of Achievements # Filleds
Skills # of Completeds # Standards Delivered
% Membership Retention % Team Standards
# Pipeline
Hand
Cross-cultural understanding
Sales
Supply and Demand
Shape What We Do Around What The World Needs
International Relations
Risk and Reputation Management
Product Management
Customer Experience
Customer's Learning and Training
Quality Standards and Process
 Team Leader Consideration oGV AIESEC in CIV

Pre requirements
Job Description Membership Experience
- Comply with Membership Criteria Effective Communication
- Promote LC's values and culture
Team management
- Operate LC and area strategies
- Apply all Team Standards in the team Organized Profile
- Attending the TLB meeting Fast Responding
- Participate in transition periods English
- Productivity reports and performance reviews
Tracker
- Ensure 100% of the leads covered in less than 24 hours
- Ensure upgrading of the national CRM (Podium) and EXPA Knowledge of IR
- Manage Supply & Demand according to local and national IR strategies
- Achieve planned conversion rates
- ICX monitoring during the system approval process
- Contract audit
Transition from EP to VD
MoS KPIs
-

Skills MoS % leads approached within 24 hours

# Consulting
#APDs # Applicants
Hand NPS
# Accepted
- Sales techniques Process Time
- Metrics Analysis % Audit % correct contracts
# Team Meetings
- Customer Experience
- International Relations % Team Standards Applied # O2O's made
- Team Management
- Time Management
- Shape What We Do Around What The World Needs
- Quality Standards and Process
- Product knowledge
- Sales strategy definition and execution
- Pitching
 Team Leader Value Delivery oGV AIESEC in CIV

Pre Requirements
Job Description
Membership Experience
- Comply with Membership Criteria
- Promote LC's values and culture
Effective Communication
- Operate LC and area strategies Team management
- Apply all Team Standards in the team Detailed / Organized Profile
- Attending the TLB meeting Fast responding
- Participate in transition periods
- Perform productivity and performance analysis reports
English
- Ensure 100% of EPs approach after 24-hour APD Tracker
- Ensure upgrade of national CRM Knowledge about IR
- Ensure support for EP in preparation and during Realize Knowledge about standards
- Ensure delivery of all exchange standards
- Ensure follow-up of ICX during exchange delivery
Knowledge about customer experience
- Alignment over NPS fill and Standards survey
- Quality audit
MOS KPI
Skills #RE
% EPs covered within 24 hours
% APD conversion - RE
#CO % Standards Delivery
Hand NPS
% Response Rate
- Metrics analysis % Conversion Fin - CO
- Customer experience % Quality audit NPS
International relations # Team Meetings
% Team Standards Applied
-
- Team management # O2's made
- Time management
- Quality standards and process
- Product knowledge
- Risk and reputation management
- Customer's learning and training
- Pitching
- Negotiation
 Consideration Member oGV AIESEC in CIV

Pre requirements
Job Description
- Compliance of membership criteria in accordance with local compedium
Basic English(preferably)
- Participate in team meetings Have 15 to 20 hours a week
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
-
Conferences) Have availability for the participation of all mandatory
- Report to your direct leader regarding ongoing jobs events.
- Keep tracking tools updated (podium, slack, spreadsheets)
- Lead approach in OGX Central in up to 24 hours
- Sale of cooperations according to local and national IR strategies
- Consult with the EPs
- Assist in the application process
- Maintain contact with ICX to accelerate accepted and approved
- Accompany EP to ensure the approved process
- Collect documents to perform the contract and payment
- Make the transition from the EP to the VD team
MoS KPI
Skills MoS % leads approached within 24 hours
# Consulting
#APDs # Applicants
Hand NPS
# Accepted
% conversion rates between sale steps

- Sales techniques
% Audit Process Time
% correct contracts
- Customer Experience % Team Standards Applied
- Time Management
- Product knowledge
- Pitching
 Membro Value Delivery oGV AIESEC in CIV

Pre Requirements
Job Description
- Compliance of membership criteria in accordance with local compedium
Basic English(preferably)
- Participate in team meetings Have 15 to 20 hours a week
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
-
Conferences) Have availability for the participation of all mandatory
- Report to your direct leader regarding ongoing jobs events.
- Keep updated tracking tools (podium, slack, spreadsheets)
- Contact the EP within 24 hours after approval
- Conduct preparation and delivery of all pre-Realize standards
- Nurturing the content EP from content to the end of the experiment
- Accompany the EP during the
- Ensure the delivery of standards by ICX
- Collect the documents for the quality audit
- Perform the debriefing and ensure the response of the MoS Survey and the NPS survey

MOS KPI
Skills #RE % EPs covered within 24 hours
% APD conversion - RE
#CO % Standards delivery
Hand NPS % Response Rate
% Conversion Fin - CO
- Metrics analysis % Quality audit NPS
- Customer experience and customer success
- Time management
- Quality standards and process
- Product knowledge
- Risk and reputation management
- Customer's learning and training
- Pitching
- Negotiation
iGT
LCs with VP B2B
2.3 iGT AIESEC in CIV

VP
Up to 25 APD

TL Consideration TL VD
Team member Team member
Team member Team member
Team member Team member
LCs without VP B2B

VP
Up to 25 APD

TL Atraction TL Consideration TL VD Partner Manager

Team member Team member Team member
Team member Team member Team member
Team member Team member Team member
 2.3 iGT AIESEC in CIV

VP
More than 25 APD

TL Consideration 1 TL Consideration 2 TL Value Delivery

Team member Team member Team member

Team member Team member Team member
Team member Team member Team member
Team member
JOB DESCRIPTIONS
 LCVP CX IGT iGT AIESEC in CIV

Pre Requirements
Job Description 30 hours a week, availability on weekends
Availability for local, national and international conferences
B2B attraction and sales * Business Hours
Consumer support at all stages of the process: Preferred: time management IGT know-how, market knowledge, sales
Partner support at all stages of the process: skill
Creation and maintenance of cooperation
Guarantee through co-delivery the delivery of the 16 Standards: MOS KPI
Monthly GOI Note
Apply Team Standards and Ensure Area Routine # of Applicants
# of Opens *
Ensure information management and accountability in the area # Standards Delivered
# of Approvals
Audit % Conversions
# of Achievements
% Team Standards
# of Completeds
% Membership Withholding
Skills # Leadership Pipeline

Hand
Cross-Cultural Understanding
Supply & Demand
Shape what we do around what the world needs
International Relations
Hand
Risk and Reputation Management
Product Management
Customer Experience
Quality Standards and Process
 Team Leader Attraction iGT AIESEC in CIV
Pre requirements
Job Description
Membership Experience
Ability to delegate tasks
Apply all Team Standards in the team
Attending the TLB meeting Tracking skill
Participate in transition periods Feedback Knowledge
Comply with Membership Criteria Effective Communication
Promote LC's values and culture - Previous sales experience
- Study of local market of companies and creation of strategies of sales - Organized and analytical profile
- Follow-up of sales team processes and strategies to improve conversion between - Effective communication
processes - Negotiation Skills
- routine construction for the team and tracking of this - Business hours
- Delivery of audit documents
- Analysis of sales metrics
- Ensure OPENS in line with national projects
- Ensure the transition from open accounts to Area of Consideration iGT MOS
Skills % Team Standards Applied
KPI
- Garantir CRM atualizado
#OPENs # Team Meetings
% OPENS aligned with national # O2's made
Hand # Prospecting
projects
Customer Experience #Calls
% increase in process conversion # Meetings
Supply and Demand % audit delivered correctly
Product Management
Hand
Sales strategy definition and execution
Prospecting
Pitching
Negotiation
 Team Leader Consideration iGT AIESEC in CIV

Pre Requirements
Job Description
Membership Experience
Apply all Team Standards in the team Effective Communication
Attending the TLB meeting
Team management
Participate in transition periods
Comply with Membership Criteria Prior Consideration Experience
Promote LC's values and culture Detailed / Organized Profile
Construction and operation of strategy together with VP Fast Responding
Ensure internal communication English
Strategies, education and constant communication of members with cooperations Tracker
Sales and IR training for members and OGX Knowledge of IR
Creation of weekly planning with the team and tracking of this
Ensure update of CENTRAL ICX
Conversion analysis and weekly improvement strategies
Ensure the implementation of the selection flow and its timeline
MOS KPI
Skills % Team Standards Applied # Team Meetings
#APDs # O2's made
Hand APL Conversion> APD Process time
#APDs with cooperations # Approaches
Customer Experience
International Relations
Shape What We Do Around What The World Needs
Quality Standards and Process
Hand
Product knowledge
Sales strategy definition and execution
Pitching
Managing a sales team
 Team Leader Value Delivery iGT AIESEC in CIV

Pre Requirements
Job Description Membership Experience
Apply all Team Standards in the team Ability to delegate tasks
Attending the TLB meeting
Participate in transition periods
Tracking skill
Comply with Membership Criteria Feedback Knowledge
Promote LC's values and culture
- Construction and operation of strategies together with VP
Effective Communication
- Ensure internal communication - Previous experience of delivery
- Weekly planning with the team and tracking of this
- Structuring and implementation of standards delivery flow - Detailed Profile / Organized
- Relationship with EPs Approved - Fast Responding
- Ensure the delivery and officialization of OGX Host and tracking standards for the delivery of Home Standards
- Lead Meetings - English
- Extra delivery activities
- Delivery of audit documents
- Ensure the recruitment and monitoring of the Host experience
- Guarantee corner with Partners' Manager throughout the process MOS KPI
Skills % Team Standards Applied
# Team Meetings
#NPS
# O2's made
Hand % of quality audit delivered
% Standards Delivery
#CO
Response Rate
Customer Experience #RE
Product Management
Customer's Learning and Training
Hand
Quality Standards and Process
Supply and Demand
Risk and Reputation Management
 Consideration Member iGT AIESEC in CIV

Job Description Pre Requirements

Approach of Applicants Basic English(preferably)
Update ICX Central from time to time Have 15 to 20 hours a week
Resume Analysis
Conduct interviews with the EPs Have availability for the participation of all mandatory events
Frequent contact with companies about EPs in flow
Frequent OGX Contact
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

MOS KPI
Skills # Approaches
#APDs # Interviews
Hand % - applied-conversion
conversion accepted
% accepted-approved
Effective Communication
conversion rate
Organization
Hand
Resilience
Information management
Customer Experience focus
International relations
 Membro Value Delivery iGT AIESEC in CIV

Job Description
Pre Requirement
Maintain contact and relationship with the approved EPs
Collect quality documents (tickets, signature document, health insurance, visa) Basic English(preferably)
Organize logistics and deliver delivery activities: pick up, online and virtual IPS, first day, Lead Have 15 to 20 hours a week
Meeting, Closing Meeting Have availability for the participation of all mandatory events
Alignment and pre-delivery business visits
Perform process of attraction, approach, and host closures to the peak
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

MOS KPI
Skills # Standards delivered
#CO
% APD - RE
Hand % FIN - CO
% Response Rate
Effective Communication
# NPS
Organization
Hand
Resilience
Information management
Customer Experience focus
International relations
oGT
 oGT AIESEC in CIV

VP
Division by Product

Division by Process
VP Or VD Manager
Or VD Manager TL Hunter TL Consderation TL VD
TL Consideration TL Consideration TL VD
Team member Team member Team member
Team member Team member Team member
Team member Team member Team member
Team member Team member Team member
Team member Team member
Team member Team member Team Member Team Member
OPTIONAL OPTIONAL
Division by operational

VP
VP
expansion

TL Subproduct TL Subproduct
Manager Subp. Manager Subp. Manager Subp. Manager Subp.
Team member Team member
Team member Team member
Team member Team member
 LCVP CX OGT oGT AIESEC in CIV

Pre Requirement
Job Description 30 hours a week, availability on weekends
Availability for local, national and international conferences
Consumer support at all stages of the process Business Hours
Creation and maintenance of cooperation Preferred: team management, knowledge in oGT, OGX Customer flow
Guarantee through co-delivery the delivery of the 16 Standards
Apply Team Standards and Ensure Area Routine MOS KPI
Ensure information management and accountability in the area % Team Standards Applied # of Applicants
Audit Monthly GOI Note # Standards Delivered
# of Approvals % Conversions
# of Achievements % Team Standards
# of Completeds # Interviews per week
% Membership Withholding
Skills # Lead Pipeline

Hand
Cross-cultural Customer's Learning and
understanding Training
Supply and Demand Quality Standards and
International Relations
Hand Process
Product Management Risk Management
Customer Experience Sense of Urgency
Sales
 Team Leader Hunter oGT AIESEC in CIV

Pre Requirements
Job Description Membership Experience
Apply all Team Standards in the team Team management
Attending the TLB meeting
Participate in transition periods
Effective Communication
Comply with Membership Criteria Analytical
Promote LC's values and culture
Approach to Leads in 24h
Fast responding
Scheduling of on-site and online consulting Tracking
Consulting Execution Sales Skill
Education and performance tracking of project members
Person study of by-products and analysis of process-to-application conversions
Relationship with B2C in relation to strategies for new enrollees
Participation in B2C events for lead capture
MOS KPI
Skills # Team Meetings
% Team Standards Applied # O2's made
Hand #applicants # CVS #
24 hour approach % addressed> consulting
Customer Experience % consulting> applicant
Supply and Demand % addressed> applicant
Hand
Product Management
Prospecting
Pitching
Quality Standards and Process
 Team Leader Consideration oGT AIESEC in CIV

Pre Requirements
Job Description
Apply all Team Standards in the team
Membership Experience
Attending the TLB meeting Ability to delegate tasks
Participate in transition periods
Comply with Membership Criteria Tracking skill
Promote LC's values and culture
Analysis of CVs of the applicant EPs
Feedback Knowledge
Relationship with iCX Effective Communication
Education and performance tracking of project members
Communication with the team about open positions and profiles sought Sales Skill
Analysis of conversion rates and process time
Monitoring of EPs approved process
Strategic and analytical
Tracking Podium and Expa
Communication with Value Delivery in relation to contracts and showcases
Alignment with Hunters team on sought profiles and advice guidelines
KPI
Skills MOS # Team Meetings
# O2's made
% Team Standards Applied % EPs accepted
Hand #APDs % Applications to partner countries
Customer Experience #Applicants
International Relations
#APDs with cooperations #Interviews
Shape What We Do Around What The World Needs Conversion rates
Quality Standards and Process Process Time
Hand
Product knowledge
Sales strategy definition and execution
Pitching
Managing a sales team
 Team Leader Consideration oGT AIESEC in CIV
(Expansion Op.)

Job Description Pre Requirements

Apply all Team Standards on the team, Attend the TLB meeting, Attend transition periods Membership Experience
Comply with Membership Criteria and promote LC's values and culture
Analysis of CVs of the applicant EPs Ability to delegate tasks
Relationship with ICX for APD and for delivery of team standards
Education and performance tracking of project members
Tracking skill
Communication with the team about open positions and profiles sought Feedback Knowledge
Analysis of conversion rates and process time
Tracking EPs approved process with tracking Podio and Expa Effective Communication
Communication with Value Delivery in relation to contracts and showcases Sales Skill
Alignment with team on profiles sought and guidelines for consultancies
Follow-up of the RE with tracking of standards and resolution of delivery issues Strategic and analytical
Alignments on survey fill and NPS
Ensure 100% OGX standards delivered

KPI
MOS
Skills % Team Standards Applied
# Time # O2O's meetings made
% EPs accepted
#APDs #APDs with cooperations % Applications to partner countries
Hand #RE% Response Rate #Applicants #Interviews
Customer Experience #Process time % Opens> consultancies
International Relations % consulting> apl
Shape What We Do Around What The World Needs % apl> acc% acc> apd% apd> RE
Quality Standards and Process
Hand
Product knowledge
Sales strategy definition and execution
Pitching
Managing a sales team
 Team Leader Value Delivery oGT AIESEC in CIV

Pre Requirements
Job Description
Membership Experience
Apply all Team Standards in the team
Attending the TLB meeting Team management
Participate in transition periods Effective Communication
Comply with Membership Criteria Previous delivery experience
Promote LC's values and culture
Alignment with ICX for standards delivery
Detailed / Organized Profile
Updating the podium and working tools Fast Responding
Follow-up of the RE with tracking of standards Customer Centric
Follow-up of RE and resolution of delivery issues
Alignments on survey fill and NPS
Ensure 100% OGX standards delivered
MOS KPI
Competências
Skills
# Team Meetings
% Team Standards Applied # O2's made
Hand
Hand #RE % Standards Delivery
% Response Rate % Response Rate
Customer Experience
Product Management #CO #CO
Customer's Learning and Training
Hand
Quality Standards and Process
Supply and Demand
Risk and Reputation Management
Crisis Management
 Hunter Member oGT AIESEC in CIV

Pre Requirements
Job Description
Basic English(preferably)
Central OGX leads approach within 24 hours
Perform screening according to prerequisites and priorities Have 15 to 20 hours a week
Curriculum analysis Have availability for the participation of all mandatory
Consult with the EPs events.
Keep corner constant with B2C and Consideration
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings (RAs, trackings, RTs, OHs)
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings
and Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)
MOS KPI
Competências
Skills
% Opens> consultancies
#Applicants
% consultants> applicants
Hand
Hand # Approaches
Customer Experience #Consulting
Supply and Demand # Number of CVs
Hand
Product Management
Prospecting
Supply and Demand
 Member Consideration (com hunter) oGT AIESEC in CIV

Pre Requirements
Job Description
Indication of positions that fit the curriculum of the EP
Basic English(preferably)
Assist in the application process Have 15 to 20 hours a week
Maintain frequent contact with ICX during the application process Have availability for the participation of all mandatory
Prepare the interview candidate
Assist the EP in the selection process events.
Collect documents to perform the contract
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings (RAs, trackings, RTs, OHs)
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

Competências
Skills MOS KPI
#APDs # applicants
Hand
Hand # applications
#Interviews
Customer Experience % applied> approved
Quality Standards and Process
Product knowledge
Hand
Sales strategy execution
Supply and Demand
 Consideration Member oGT AIESEC in CIV
(no hunters and expansions Op)

Job Description Pre Requirement

Approaching leads in up to 24 hours
Perform screening according to prerequisites and priorities
Basic English(preferably)
Curriculum analysis Have 15 to 20 hours a week
Consult with the EPs
Keep corner constant with B2C and Consideration Have availability for the participation of all mandatory
Indication of vacancies that fit the curriculum of the EP
Assist in the application process
events.
Maintain frequent contact with ICX during the application process
Assist the EP in the selection process
Prepare the interview candidate
Collect documents to perform the contract
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings (RAs, trackings, RTs, OHs)
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets) MOS KPI
% enrolled> applicants
Skills #Applicants
% Applicants> approved
Hand #APDs # Approaches #Consulting
Hand # Applicants # Applications
Customer Experience # Number of CVs
Quality Standards and Process #Interviews
Product knowledge
Hand
Sales strategy execution
Supply and Demand
Prospecting
 Value Delivery Member oGT AIESEC in CIV

Pre Requirements
Job Description
Basic English(preferably)
Contact EP approved
Maintain contact with the EP during the pre-accomplishment period Have 15 to 20 hours a week
Collect the documents for the quality audit Have availability for the participation of all mandatory
Perform the preparation and alignment of the EP pre-realize events.
Perform co-delivery with ICX
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings (RAs, trackings, RTs, OHs)
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and
Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)
MOS KPI
Skills # Standards delivered
#CO % APD - RE
%Response Rate % FIN-CO
Hand
Hand % Response Rate
Customer Experience # NPS
Product Management #CO
Supply and Demand
Hand
Risk and Reputation Management
 Manager By Product (Expansion Op.) oGT AIESEC in CIV

Job Description Pre Requirements

Leads approach within 24 hours
Perform screening according to prerequisites and priorities Basic English(preferably)
Curriculum analysis and consulting with EPs
Indication of vacancies that fit the curriculum of the EP Have 15 to 20 hours a week
Assist in the application process
Maintain frequent contact with ICX during the application process
Have availability for the participation of all mandatory
Assist the EP in the selection process events.
Prepare the interview candidate
Collect documents to perform the contract and for quality audit
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings (RAs, trackings, RTs, OHs)
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)
Maintain contact with the EP during the pre-accomplishment period and RE
Perform the preparation and alignment of the EP pre-realize
Perform co-delivery with ICX MOS KPI
% enrolled> applicants
Skills #Applicants
% Applicants> approved
Hand #APDs # Approaches #Consulting
Hand % RR # Applicants # Applications
Customer Experience # Number of CVs #Interviews
Quality Standards and Process % RR
Product knowledge
Hand
Sales strategy execution
Supply and Demand
iGE
 iGE AIESEC in CIV
Up to 30 RE on the peak
LCs with VP B2B

VP
TL Consideration TL Value Delivery Global Home Manager
Team member Team member
Team member Team member
Team member Team member
LCs without VP B2B
UP to 30 RE on the

VP
TL Attraction TL Consideration TL VD Global Home Manager
Peak

Team member Team member Team member

Team member Team member Team member
Team member Team member Team member
Up to 50 RE on the
iGE AIESEC in CIV

VP
TL Consideration TL Value Delivery TL Global Home
peak

Team member Team member Team member

Team member Team member Team member
Team member Team member
More than 50 RE on

VP
TL Consideration 1 TL VD Off Peak TL VD High Peak TL Global Home
the peak

Team member Team member Team member Team member

Team member Team member Team member Team member
Team member Team member Team member Team member
Team member
JOB DESCRIPTIONS
 LCVP CX IGE iGE AIESEC in CIV

Pre Requirements
30 hours a week, availability on weekends
Job Descriptions Availability for local, national and international conferences
B2B attraction and sales * Business Hours
Consumer support at all stages of the process Preferred: team management know-how in oGE, market knowledge,
Partner support at all stages of the process sales skills
Creation and maintenance of cooperation
MOS KPI
Guarantee through co-delivery the delivery of the 16 Standards
% Team Standards Applied # of Applicants
Apply Team Standards and Ensure Area Routine Monthly GOI Note # Standards Delivered
Ensure information management and accountability in the area # of Opens * % Conversions
Audit # of Approvals % Team Standards
# of Achievements
# of Completeds
Competências
Skills % Membership Withholding
# Lead Pipeline
Hand
Cross-Cultural Understanding
Supply & Demand
International Relations
Hand
Risk and Reputation Management
Product Management
Customer Experience
Quality Standards and Process
 Team Leader Attraction iGE AIESEC in CIV

Pre Requirements
Job Description Experiência de membresia
Apply all Team Standards in the team Hand em delegar tarefas
Attending the TLB meeting Hand de tracking
Participate in transition periods Conhecimento de Feedback
Comply with Membership Criteria Comunicação efetiva
Promote LC's values and culture - Experiência prévia de vendas
- Start-up local market study and creation of sales strategies
- Perfil organizado e analítico
- Follow-up of sales team processes and strategies to improve conversion between
processes
- Comunicação efetiva
- routine construction for the team and tracking of this - Hands de Negociação
- Delivery of audit documents - Horário Comercial
- Analysis of sales metrics - Ensure OPENS aligned with national projects
- Guarantee the transition from open accounts to area of Consideration
- Ensure up-to-date CRM
MOS KPI
Skills #OPENs # Team Meetings
% OPENS aligned with national # O2's made
Hand projects # Prospecting
% increase in process conversion # Links
Customer Experience % Team Standards Applied # Meetings
Supply & Demand
Sales strategy definition and execution
Hand
Product Management
Pitching, Prospecting
Negotiation
 Team Leader Consideration iGE AIESEC in CIV

Pre Requirements
Job Description Membership Experience
Apply all Team Standards in the team Effective Communication
Attending the TLB meeting
Team management
Participate in transition periods
Comply with Membership Criteria
Prior Consideration Experience
Promote LC's values and culture Detailed / Organized Profile
Construction and operation of strategy together with VP Fast Responding
Ensure internal communication English
Strategies, education and constant communication of members with cooperations Tracker
Sales and IR training for members and OGX Knowledge of IR
Creation of weekly planning with the team and tracking of this
Ensure upgrade of CENTRAL ICX
Conversion analysis and weekly improvement strategies
Ensure the implementation of the selection flow and its timeline
MOS KPI
Skills #APDs # Team Meetings
Hand #APDs with cooperations # O2's made
Hand % Team Standards Applied APL Conversion> APD
Customer Experience
Process time
International Relations
# Approaches
Shape what we do around what the world needs
Hand
Product Knowledge
Quality Standards and Process
Sales strategy definition and execution
Managing a Sales team
 Team Leader Value Delivery iGE AIESEC in CIV

Job Description Pre Requirements

Apply all Team Standards in the team Membership Experience
Attending the TLB meeting
Participate in transition periods
Ability to delegate tasks
Comply with Membership Criteria Tracking skill
Promote LC's values and culture
- Construction and operation of strategies together with VP
Feedback Knowledge
- Ensure internal communication Effective Communication
- Weekly planning with the team and tracking of this
- Structuring and implementation of standards delivery flow - Previous experience of delivery
- Relationship with EPs Approved - Detailed Profile / Organized
- Ensure the delivery and officialization of OGX Host and tracking standards for the delivery of Home Standards
- Lead Meetings - Fast Responding
- Extra delivery activities
- Delivery of audit documents
- English
- Gain the recruitment and monitoring of the Host experience
- Guarantee corner with Partners' Manager throughout the process

MOS KPI
Skills #NPS
-% Host Plan achievement # Team Meetings
Hand -% of quality audit delivered # O2's made
Hand #CO % application of standards
Customer Experience #RE % Standards Delivery
Product Management % Team Standards Applied % Response Rate
Customer’s Learning and Training
Hand
Quality Standards and Process
Supply & Demand
Risk & Reputation Management
 Team Leader Global Home iGV
iGE AIESEC in CIV

Job Description Pre Requirement

Apply all Team Standards in the team Membership Experience
Attending the TLB meeting
Participate in transition periods Effective Communication
Comply with Membership Criteria Previous delivery experience
Promote LC's values and culture
Daily / weekly approach to host CRM (according to timeline)
Detailed / Organized Profile
Attracting hosts at the local level Communicative / Relatable
Direct Standards: 15 and 16
Directly responsible for local host referral campaigns
Accounting knowledge is a differential
Semiannual / monthly / weekly scheduling of host APDs
Follow Up of Hosts before (monthly) and during peak (weekly)
Induction of Prepaid Hosts (Coffee with host)
Closing host contracts
Host Closing Meetings MOS KPI
Skills % Team Standards Applied
% achievement of host planning
# Team Meetings
# O2's made
NPS host # host subscriptions
Hand # of re-host
#abordargens
% of EPs with only 1 host during XP
Customer Experience % subscribed> hosts
% Standards Delivery
Risk and Reputation Management
Sales strategy definition and execution
Quality Standards and Process
Pitching
Negotiation
 Global Home Manager iGV
iGE AIESEC in CIV

Pre Requirement
Job Description
Attending the TLB meeting
Membership Experience
Comply with Membership Criteria Effective Communication
Promote LC's values and culture Previous delivery experience
Daily / weekly approach to host CRM (according to timeline) Detailed / Organized Profile
Attracting hosts at the local level
Direct Standards: 15 and 16 Communicative / Relatable
Directly responsible for local host referral campaigns Accounting knowledge is a differential
Semiannual / monthly / weekly host closure planning
Follow Up of Hosts before Peak (monthly)
Induction of Hosts Precise
Closing host contracts MOS
KPI
% achievement of host planning
Skills NPS host #leads Host
# of re-host # Host Hints
% Subscribers >> Hosts
Hand % of EPs with only 1 host during XP
% Standards Delivery
Customer Experience
Risk and Reputation Management
Quality Standards and Process
Sales strategy definition and execution
Pitching
Negotiation
 Attraction Member iGE AIESEC in CIV

Job Description Pre Requirements

Conduct prospecting and business processes Basic English(preferably)
Schedule meetings with companies to conduct sales
Have 15 to 20 hours a week
Conduct the process of re-opens in companies
Closing of contract with companies Have availability for the participation of all mandatory events
Collect documents for contract audit At least 7 business hours available in the week (preferably)
Update CRM and other control platforms
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

Skills MOS KPI

#OPEN #Approach
# Links
Hand # Meetings
% of approach - meeting
Effective Communication % of meeting - open
Professional attitude
Hand
Organization
Resilience
Sales
Information management
 Consideration Member iGE AIESEC in CIV

Job Description Pre Requirements

Approach of Applicants Basic English(preferably)
Update ICX Central from time to time
Have 15 to 20 hours a week
Resume Analysis
Conduct interviews with the EPs Have availability for the participation of all mandatory events
Frequent contact with companies about EPs in flow
Frequent OGX Contact
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

MOS KPI
Skills # Approaches
#APDs # Interviews
Hand % - applied-conversion
conversion accepted
% accepted-approved
Effective Communication conversion rate
Organization
Hand
Resilience
Information management
Customer Experience focus
International relations
 Value Delivery Member iGE AIESEC in CIV

Job Description
Pre Requirements
Maintain contact and relationship with the approved EPs
Collect quality documents (tickets, signature document, health insurance, visa) IBasic English(preferably)
Organize logistics and deliver delivery activities: pick up, online and virtual IPS, first day, Lead Have 15 to 20 hours a week
Meeting, Closing Meeting Have availability for the participation of all mandatory events
Alignment and pre-delivery business visits
Perform process of attraction, approach, and host closures to the peak
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

MOS KPI
Skills # Standards delivered
#CO
% APD - RE
Hand % FIN - CO
% Response Rate
CEffective Communication
# NPS
Organization
Hand
Resilience
Information management
Customer Experience focus
International relations
oGE
 oGE AIESEC in CIV

VP VP
VD Manager TL Consideration TL Consideration TL Consideration TL VD
Goal: 10-20

Goal: 40+
Team member Team member Team member Team member
Team member Team member Team member Team member
Team member Team member Team member Team member
Team member Team member

VP
Goal: 21-40

TL Consideration TL Consideration TL VD
Team member Team member Team member
Team member Team member Team member
Team member Team member
Team member Team member
JOB DESCRIPTIONS
 LCVP CX oGE oGE AIESEC in CIV

Pre Requirements
Job Description 30 hours a week, availability on weekends
Consumer support at all stages of the process Availability for local, national and international conferences
Business Hours
Creation and implementation of sales strategies in partnership with B2C Preferred: team management, knowledge in oGE, OGX customer flow, sale
Creation and maintenance of cooperation skills
Guarantee through co-delivery the delivery of the 16 Standards
Ensure alignment of attraction strategies with S & D strategies MOS KPI
Apply Team Standards and Ensure Area Routine Monthly GOI Note # of Applicants
Ensure information management and accountability in the area # of Approvals # Standards Delivered
# of Achievements % Conversions
Audit # of Completeds % Team Standards
% Membership Withholding
# Lead Pipeline
Skills

Hand
Cross-cultural understanding
Supply and Demand
International Relations
Risk and Reputation Management
Hand
Product Management
Customer Experience
Customer's Learning and Training
Quality Standards and Process
Sales
 Team Leader Consideration oGE AIESEC in CIV

Pre Requirement
Job Description
Comply with Membership Criteria
Membership Experience
Promote LC's values and culture Team management
Operate LC and area strategies
Apply all Team Standards in the team
Prior Consideration Experience
Attending the TLB meeting Organized Profile
Participate in transition periods
Productivity reports and performance reviews
Fast Responding
Ensure 100% of the leads covered in less than 24 hours English
Ensure upgrading of the national CRM (Podium) and EXPA
Manage Supply & Demand according to local and national IR strategies
Tracker
Achieve planned conversion rates Knowledge of IR
ICX monitoring during the system approval process
Contract audit
Transition from EP to VD
MOS KPI
Skills % Team Standards Applied % leads approached within 24 hours
# Consulting
#APD # Applicants
Hand NPS
# Accepted
Sales techniques Process Time
Metrics Analysis
Customer Experience
% Audit % correct contracts
# Team Meetings
International Relations # O2O's made
Team Management
HandTime Management
Shape What We Do Around What The World Needs
Quality Standards and Process
Product knowledge
Sales strategy definition and execution
Pitching
 Team Leader Value Delivery oGE AIESEC in CIV

Pre Requirements
Job Description
Membership Experience
Comply with Membership Criteria
Promote LC's values and culture
Effective Communication
Operate LC and area strategies Team management
Apply all Team Standards in the team Detailed / Organized Profile
Attending the TLB meeting Fast responding
Participate in transition periods
Perform productivity and performance analysis reports
English
Ensure 100% of EPs approach after 24-hour APD Tracker
Ensure upgrade of national CRM Knowledge about IR
Ensure support for EP in preparation and during Realize Knowledge about standards
Ensure delivery of all exchange standards
Ensure follow-up of ICX during exchange delivery
Knowledge about customer experience
Alignment over NPS fill and Standards survey
Quality audit
MOS KPI
Skills #RE
#RE
#CO
#CO NPS
Hand NPS
% Quality audit
% Team Standards Applied
Metrics analysis
Customer experience % Quality audit
International relations
Team management
% Team Standards Applied
HandTime management
Quality standards and process
Product knowledge
Risk and reputation management
Customer's learning and training
Negotiation
 Value Delivery Manager oGE AIESEC in CIV

Pre Requirements
Job Description 20h per week (minimum of XXh in business hours)
Attending the TLB meeting Data driven
Participate in transition periods
Comply with Membership Criteria Membership Experience
Promote LC's values and culture Effective Communication
Nutrition of the EP until the date of RE Team management
Alignment with ICX for standard delivery
Podium upgrade and working tools
Previous delivery experience
Follow-up of the RE with tracking of standards Detailed / Organized Profile
Alignments on survey fill and NPS
Ensure 100% OGX standards delivered

Skills MOS KPI

#RE %RR
Hand #CO #OPS
%Standards Delivery
NPS
Customer Experience
Product Management
Customer's Learning and Training
Hand
Quality Standards and Process
Supply and Demand
Risk and Reputation Management
 Consideration Member oGE AIESEC in CIV

Pre Requirements
Job Description
- Compliance with membership criteria in accordance with local compedium
Basic English(preferably)
- Participate in team meetings Have 15 to 20 hours a week
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
-
Conferences) Have availability for the participation of all mandatory
- Report to your direct leader regarding ongoing jobs events.
- Keep updated tracking tools (podium, slack, spreadsheets)
- Lead approach in OGX Central in up to 24 hours
- Sale of cooperations according to local and national IR strategies
- Consult with the EPs
- Assist in the application process
- Maintain contact with ICX to accelerate the oil process and approved
- Accompany EP to ensure the approved process
- Collect documents to perform the contract and payment
- Make the transition from the EP to the VD team
MoS KPI
Skills #APDs % leads approached within 24 hours
# Consulting
NPS # Applicants
Hand % Audit # Accepted
% conversion rates between sale steps
- Sales techniques
% Team Standards Applied Process Time
- Customer Experience % correct contracts
- Time Management
Hand- Shape What We Do Around What The World Needs
- Product knowledge
- Pitching
 Value Delivery Member oGE AIESEC in CIV

Pre Requirements
Job Description
- Compliance with membership criteria in accordance with local compedium
Basic English(preferably)
- Participate in team meetings Have 15 to 20 hours a week
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
-
Conferences) Have availability for the participation of all mandatory
- Report to your direct leader regarding ongoing jobs events.
- Keep updated tracking tools (podium, slack, spreadsheets)
- Contact the EP within 24 hours after approval
- Conduct preparation and delivery of all pre-Realize standards
- Nurturing the content EP from content to the end of the experiment
- Accompany the EP during the
- Ensure the delivery of standards by ICX
- Collect the documents for the quality audit
- Perform the debriefing and ensure the response of the MoS Survey and the NPS survey

MOS KPI
Skills #RE % EPs covered within 24 hours
% APD conversion - RE
#CO % Standards delivery
Hand NPS % Response Rate
- Metrics analysis % Quality Auditory % Conversion Fin - CO
- Customer experience and customer success NPS
- Time management
- Quality standards and process
Hand
- Product knowledge
- Risk and reputation management
- Customer's learning and training
- Pitching
- Negotiation
B2C
B2C AIESEC in CIV

VP
Relationships Customer Success
Content Creator
Manager Analyst
JOB DESCRIPTIONS
 LCVP Business to Customer B2C AIESEC in CIV

Job Description Pre Requirements

Establishment and maintenance of partnerships with universities
30 hours a week, availability on weekends
NPS Strategy Management
Interaction with partners Availability for local, national and international conferences
Physical / virtual attraction depending on the focus channels of LC Availability to organize events
Outbound marketing planning and execution Preferred: time management know-how in OGX, marketing
External relevance in events knowledge
Apply Team Standards and Ensure Area Routine
Ensure the management of information and processes in the areas of
OGX
Strategic planning of the area MOS KPI
Skills Monthly GOI Note # Partnerships
# of Leads # Events organized
NPS # Outbound Leads
Hand # APDs with partnerships % Team Standards
Brand Monitoring and Measuring % Membership Withholding
Integrated marketing Effectiveness # Lead Pipeline
communications Partnership Marketing
Product management Risk and reputation management
Digital integration Project Management
 Relationships Manager B2C AIESEC in CIV

Pre Requirements
Job Description 20h per week (minimum of XXh in business hours)
Map university contacts for partnerships; Data analysis, Organization
Operate the strategic planning of the partnerships; Communication skills
Do partnership accounting (routine); Know how to handle multiple stakeholders simultaneously
Responsible for the production of content for partnerships; Self-management skills, Understanding OGX
Schedule with partners (routine accounting, events, etc); Availability to attend meetings with partners
Analyze the results;

Skills MOS KPI

#LEADs of partnerships #Partnerships
Hand #APD of partnerships #Eventos participated
$ Incomes of and / or delivered
Partnership Marketing partnerships
Risk and reputation management
Product management
Negotiation
Pitching
 Content Creator B2C AIESEC in CIV

Pre Requirements
Job Description 20h per week (minimum of XXh in business hours)
Responsible for creating physical and digital content Data analysis, Organization
showcase and launch Writing skills and interest
Produce press releases Skills and interest in visual design
Newsletters and posts on digital and physical media Able to tell immersive stories
Create Showcase Portfolio for Entity Understanding OGX
Get in touch with websites, blogs and other media

Skills MOS KPI

# APDs coming from # Content production
Hand attraction with content #Showcase collected

Brand
Product management
Monitoring and Measuring Effectiveness
Digital integration
Integrated marketing communications
 Customer Success Analyst B2C AIESEC in CIV

Pre Requirements
Job Description 20h per week (minimum of XXh in business hours)
Collection of quantitative and qualified customer data Data analysis, Organization
Produce reports on customer understanding Customer Oriented, Communicative
Experience design for LC, events and campaigns Growth Hacking
Test, measure, and track customer experience enhancement Understanding of the Scientific Method (research,
strategies statistics)
Statistically define a qualified lead for each operation

Skills MOS KPI

% Of qualified leads #Customers interviewed
Hand
Hand % Conversion of # Customer opinion
qualified leads reports
Understanding the customers need
Product management
Monitoring and Measuring Effectiveness
Understanding the customers need
B2B
 B2B AIESEC in CIV

VP

Attraction Structure Accounting Structure Positioning Structure

personalize according to products personalize according to products personalize according to products
running in iCX running in iCX running in iCX

Marketing &
TL GV TL Attraction GE TL Attraction GT
TL Accounting Man Accounting
TL Accountin
Positioning GT/GE
iGT iGE Manager FOCUS
Team member Team member Team member Team member OR
Team member Team member Team member Team member Government GV
Relations
Team member Team member Team member FOCUS

IF YOU RUN IGE PILOT IF YOU RUN ONLY iGT

you should run this WITH B2B
structure for attraction You can have 1 ! Only if you run high volume in
It is not recommended to TL/Manager per project one of the 3 operations. !
have Accounting for Attraction
structure yet
JOB DESCRIPTIONS
 LCVP Business to Business B2B AIESEC in CIV

Job Description Pre Requirements

30 hours a week, availability on weekends
Prospecting and qualification of leads.
Availability for local, national and international conferences
Attraction and sales to partners: approach, meetings and follow- Availability to attend networking events
ups. 4 free periods per week during business hours
Partner Relationship Management Preferred: team management know-how in ICX, market knowledge, sales
Attending networking events skill
Apply Team Standards and Ensure Area Routine
MOS KPI
Ensure information management and accountability in the area Monthly GOI Note # Qualified Leads
Strategic planning of the area # Opens and # Re-Opens #Apprach
Audit # Partner NPS #Meetings
% Membership Withholding #Proposals
Competências
Skills # Lead Pipeline % Conversions
# Partner Standards % Team Standards
Hand
Sales strategy definition and execution
Product knowledge
Prospecting
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
Managing a sales team
Partner Management
 Marketing & Positioning Manager B2B AIESEC in CIV

Pre Requirements
Job Description Update CRM and other control
20h per week (minimum of XXh in business hours)
Ensure Qualified Sales Prospects platforms Data analysis, Organization
Dealing with digital lead capture strategies Participate in team meetings Basic knowledge of inbound marketing
(such as email marketing and Participate in LC events (working day,
Understanding ICX
dissemination of the National Business AIESEC Day, assemblies, General
Blog) Meetings and Local Conferences) Organized and analytical profile
Prospection and participation in events for Report to your direct leader regarding Effective Communication
lead attraction and brand positioning ongoing jobs Negotiation Skills
Partnerships and contact with umbrella Keep updated tracking tools (podium,
organizations to prospect LEADs slack, spreadsheets)

Skills MOS KPI

% Qualified Prospects # Events participated and / or
# LEADs coming from delivered
Hand
Hand strategies (digital, email # Digital mkt actions
Product knowledge events) # New partnerships with key
Prospecting organizations
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
Team Management
 Government Manager B2B AIESEC in CIV

Pre Requirements
Job Description Update CRM and other control
20h per week (minimum of XXh in business hours)
Ensure relationship and fulfillment of platforms Data analysis and organization
responsibilities in partnership with Participate in team meetings Understanding ICX
government Participate in LC events (working day,
Basic understanding of local government functioning
Dealing with digital outreach strategies AIESEC Day, assemblies, General
with strategic partnerships Meetings and Local Conferences) Organized profile
Prospecting and participation in public Report to your direct leader regarding Effective Communication
notices and government events ongoing jobs Negotiation Skills
Partnerships and contact with Keep updated tracking tools (podium,
governmental organizations slack, spreadsheets)

Skills MOS KPI

# Approved Bids # Application to Editals
# LEADs coming from # Meetings Marked
Hand
Hand strategies (digital, email # Prospective and contacts
Product knowledge events) government organs
Prospecting # Partnerships closed
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
 TL Attraction GE B2B AIESEC in CIV

Pre Requirements
Job Description Participate in team meetings
20h per week (minimum of XXh in business hours)
Conduct market study, prospecting and Participate in LC events (working day, AIESEC
Day, assemblies, General Meetings and Local Data analysis, Organization
business approach processes
Schedule meetings with companies to Conferences) Basic knowledge of sales
conduct sales Report to your direct leader regarding ongoing Basic knowledge in team management
Closing of contract with companies jobs
Attending networking events Organized and analytical profile
Collect documents for contract audit
Update CRM and other control platforms Apply Team Standards and Ensure Area Effective Communication
Track metrics and perform analysis Routine Negotiation Skills
Ensure information management and
accountability in the area
Tactical area planning KPI
MOS
Audit # Qualified Leads
Competências
Skills Opens
#Apprach
#Meetings
% Conversions #Proposals
% Membership Withholding % Conversions
Hand
Hand # Lead Pipeline
Product knowledge % Team Standards
Prospecting
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
Team Management
 Attraction GE Member B2B AIESEC in CIV

Pre Requirement
Job Description Basic English(preferably)
Conduct prospecting and business processes Have 15 to 20 hours a week
Schedule meetings with companies to conduct sales
Closing of contract with companies Have availability for the participation of all mandatory
Collect documents for contract audit events
Update CRM and other control platforms
Compliance with membership criteria in accordance with local bylaws At least 7 business hours available in the week (preferably)
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and
Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

Competências
Skills MOS KPI
# OPEN #Approaches
# Links
Hand
Hand # Meetings
% of approaches - meetings
Product knowledge
% of meetings - opens
Prospecting
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
 TL Attraction GT B2B AIESEC in CIV

Participate in LC events (working day,

Pre Requirements
Job Description AIESEC Day, assemblies, General Meetings 20h per week (minimum of XXh in business hours)
Conduct market study, prospecting and and Local Conferences) Data analysis, Organization
business approach processes Report to your direct leader regarding
Schedule meetings with companies to ongoing jobs Basic knowledge of sales
conduct sales Attending networking events Understanding ICX
Closing of contract with companies Apply Team Standards and Ensure Area Organized and analytical profile
Collect documents for contract audit Routine
Update CRM and other control platforms Ensure information management and
Effective Communication
Track metrics and perform analysis accountability in the area Negotiation Skills
Participate in team meetings Tactical area planning
Audit
MOS KPI
# Qualified Leads
Competências
Skills Opens #Apprach
% Conversions #Meetings
% Membership Withholding #Proposals
Hand
Hand # Leadership Pipeline % Conversions
Product knowledge % Team Standards
Prospecting
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
Team Management
 Attraction GT Member B2B AIESEC in CIV

Pre Requirement
Job Description Basic English(preferably)
Conduct prospecting and business processes
Schedule meetings with companies to conduct sales Have 15 to 20 hours a week
Closing of contract with companies Have availability for the participation of all mandatory
Collect documents for contract audit
Update CRM and other control platforms
events
Compliance with membership criteria in accordance with local bylaws At least 7 business hours available in the week (preferably)
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and
Local Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

Competências
Skills MOS KPI
#OPEN #Approaches
# Links
Hand # Meetings
Product knowledge % of approaches - meetings
Prospecting % of meetings - opens
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
 TL Attraction GT Accounting B2B AIESEC in CIV

Pre Requirement
Job Description Participate in team meetings 20h per week (minimum of XXh in business hours)
Flow Structuring for Partners Participate in LC events (working day,
AIESEC Day, assemblies, General Meetings
Data analysis, Organization
Ensure internal communication with the
GT team and follow up the consideration and Local Conferences) Basic knowledge of sales
and delivery processes related to the Report to your direct leader regarding Understanding ICX
company ongoing jobs Organized and analytical profile
Ensure Partner-related Exchange Attending networking events
Standards Apply Team Standards and Ensure Area Effective Communication
Ensure delivery of Partner Standards Routine Negotiation Skills
Hold upsell and re-sell meetings Ensure information management and
Track project implementation accountability in the area
Tactical area planning MOS KPI
Audit # Follow Ups
Skills # Re-Opens # Meetings marked
# Account Expansions # Made Meetings
# Project fulfilled # Milestones of the project
Hand
Hand # Indications of companies % Team Standards
Product knowledge % Membership Withholding
Understanding the customers need # Lead Pipeline
Partner Management
Pitching; Negotiation
Objection handling
Closing
Team Management
 GT Accounting Member B2B AIESEC in CIV

Pre Requirements
Job Description Participate in team meetings 20h per week (minimum of XXh in business hours)
Ensure internal communication with the Participate in LC events (working day,
AIESEC Day, assemblies, General Meetings
Data analysis, Organization
GT team and follow up the consideration
and delivery processes related to the and Local Conferences) Basic knowledge of sales
company Report to your direct leader regarding Understanding ICX
Ensure Partner-related Exchange ongoing jobs Organized and analytical profile
Standards Attending networking events
Ensure delivery of Partner Standards
Effective Communication
Hold upsell and re-sell meetings Negotiation Skills
Track project implementation

MOS KPI
# Follow Ups
Skills # Re-Opens # Meetings marked
# Account Expansions # Made Meetings
# Project fulfilled # Milestones of the project
Hand
Hand # Indications of companies
Product knowledge
Partner Management
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
Team Management
 GE Accounting Manager B2B AIESEC in CIV

Pre Requirements
Job Description Participate in team meetings 20h per week (minimum of XXh in business hours)
Ensure internal communication with the Participate in LC events (working day,
AIESEC Day, assemblies, General Meetings
Data analysis and organization
GT team and follow-up of the
consideration and delivery processes and Local Conferences) Basic knowledge of sales
related to the company Report to your direct leader regarding Understanding ICX
Ensuring Partner-related Exchange ongoing jobs Organized and analytical profile
Standards Attending networking events
Ensure delivery of Partner Standards
Effective Communication
Hold upsell and re-sell meetings Negotiation Skills
Track project implementation

MOS KPI
# Follow Ups
Skills # Re-Opens # Meetings marked
# Account Expansions # Meetings Done
# Project fulfilled # Milestones of the project
Hand
Hand # Indications of companies
Product knowledge
Partner Management
Understanding the customers need
Pitching; Negotiation
Objection handling
Closing
Team Management
 TL GV B2B AIESEC in CIV

Pre Requirements
Job Description 20h per week (minimum of XXh in business hours)
Participate in LC events (working day, AIESEC
Conduct an NGO approach
Day, assemblies, General Meetings and Local Data analysis, Organization
Marking and holding meetings with NGOs
Perform the process of re-opens
Conferences) Basic knowledge of sales
Report to your direct leader regarding ongoing
Closing contract with NGOs
Collect documents for contract audit
jobs Understanding ICX
Update CRM and other control platforms
Keep updated tracking tools (podium, slack,
spreadsheets)
Organized and analytical profile
Contact with NGOs during the semester
Align with NGOs and PEs on arrival, JD and benefits
Apply Team Standards and Ensure Area Routine Effective Communication
Ensure information management and
Compliance with membership criteria in accordance
accountability in the area Negotiation Skills
with local bylaws
Tactical area planning
Participate in team meetings
Audit
MOS KPI
#Standards Delivered #Apprach
Competências
Skills Opens #Meetings
#Re Opens #Follow Ups
# Partner NPS # Partner Standards
Hand
Hand % Conversions % Team Standards
Product knowledge % Membership Withholding
Prospecting # Lead Pipeline
Understanding the customers need
Objection handling
Partner Management
Team Management
Crisis Management
 GV Member B2B AIESEC in CIV

Pre Requirements
Job Description
Conduct an NGO approach
Basic English(preferably)
Marking and holding meetings with NGOs Have 15 to 20 hours a week
Perform the process of re-opens
Closing contract with NGOs Have availability for the participation of all mandatory
Collect documents for contract audit
Update CRM and other control platforms
events
Contact with NGOs during the semester At least 7 business hours available in the week (preferably)
Align with NGOs and PEs on arrival, JD and benefits
Compliance with membership criteria in accordance with local bylaws
Participate in team meetings
Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local
Conferences)
Report to your direct leader regarding ongoing jobs
Keep updated tracking tools (podium, slack, spreadsheets)

Skills MOS KPI

# OPEN #Approaches
# RE-OPEN # Links
Hand
Hand #Stands delivered # Meetings
Product knowledge % of approaches - meetings
Understanding the customers need % of meetings - opens
Objection handling
Negotiation
Relationship Management
Crisis Management
F&L
JOB DESCRIPTIONS
 LCVP Finance & Legal F&L AIESEC in CIV

Job Description
Financial and legal office management
Planning and alignment of the financial target with the operational goal Pre Requirements
Constant financial and legal audit
Tracking of contract audit 30 hours a week, availability on weekends
Governance of Availability for local, national and international conferences
Apply Team Standards and Ensure Area Routine Preferred: time management F & L know-how, analytical
Ensure information management and accountability in the area
Strategic planning of the area
vision, legal knowledge
Filling Monthly Surveys
ROI Tracking
Synergy Meeting
MOS KPI
Competências
Skills # Monthly GHI note # Budget Reviews
% cash growth # months with a fine of 0
Hand % Finance Standards % of financial target attainment
Decision Making % Membership Withholding % Team Standards
Project management # Lead Pipeline # Months of Financial Reserve
Fundamental Accounting # Sustainability
Systems & Regulations
Reserach & Analytics Wizard
Budget
Risk management
Adaptability to new technologies
 Controller F&L AIESEC in CIV

Pre Requirements
Job Description 20h per week (minimum of XXh in business hours)
Control and Analysis of cash flow (accounting audit) Data driven analysis
Control of operating results (financial target x operational goal)
Organization, Patience
Compliance with financial policy
Financial Information Management (podium, spreadsheets and others) Attention to detail
Control Payments and Refunds Understanding Operations
Monitoring of financial inflows and outflows in the area Knowledge about finance (differential)
Reports of the financial result of the area
Elaboration of the budget for specific projects
Corner Operations
Auditing on going accounts LC
Skills MOS KPI
% Financial target # Charges within ddl
% Audit of accounts # Updated platforms
Hand
Hand # No Fine # Reports Delivered
Fundamental Accounting % Delinquency in Operations # Touchpoints with areas
Budget % ROI of operations
Risk management
Adaptability to new technologies
 Account Manager F&L AIESEC in CIV

Pre Requirements
Job Description 20h per week (minimum of XXh in business hours)
Budget and cash flow control (accounting audit) Data driven analysis
Ensure compliance with financial policy
Elaboration of the budget for specific projects Organization
Audit on-going LC accounts Patience
LC Financial Education Attention to detail
Communication with TNA F & L
OC End of conference
Knowledge about finance (differential)
Communication with the Fiscal Council
Financial reporting on LC investments
Maintenance LC (materials, payments, collections and reimbursements)
Information management

Competências
Skills MOS KPI
% Financial Target # Reports Delivered
% Audit of accounts # Updated platforms
Hand
Hand # No Fine # Education Touchpoints
% ROI of LC projects with LC
Research & Analytics Wizard
% Payments and Refunds # Collections made in ddl
General knowledge of operations
Analysis and return of operational investments.
TM
 TM

THE NEED OF MANAGERS DEPENDS ON

THE LC’S HR

No Managers
AIESEC in CIV
JOB DESCRIPTIONS
 LCVP Talent Management TM AIESEC in CIV

Pre Requirements
Job Description
30 hours a week, availability on weekends
Apply Team Standards and ensure area routine (if you have a manager) Availability for local, national and international conferences
Office Governance Preferred: time management PM know-how, analytical vision
Realization of Psel, Reintegration and LV
Election of TLB
Ensure information management and accountability in the area MOS KPI
GHI Monthly Note # NPS
Strategic planning of the area
# IXP % TLB Full
Audit % of Team Standards % of NEC performed
Corners with other VPs Implemented # conference delegates
Team Members Tracking and LC Membership Criteria % Retention % Team Standards
% RH Full
# Lead Pipeline
Competências

Hand
Hand
Recruitment; Membership Engagement;
Induction; Learning and development;
Performance People's analytics; Design;
management; Team Organizational; Project
Leadership Management.
Management;
 HR Manager TM AIESEC in CIV

Pre Requirements
Job Description
Tracking and Reporting of Membership Criteria
20 hours per week
Updating Inputs and Outputs Basic use of Google Sheets
Terms Audit Organization, Attention to detail
Updating and partial Incentive Systems Recruitment, Selection and Induction (differential)
Engagement for local applications and national conferences Understanding
Tracking and mapping IXP campaigns
Good interaction with the membership
Attraction and Head Hunting Process Logistics
Onboarding Tracking of New Members
Issuance of Certificates
Local Volunteer and RIS delivery support

Skills MOS KPI

% PM Audit # Reports Delivered
% NEC, LEC % Tools updated
Hand % Membership Criteria # Touchpoints with LC on
% Retention Education
Recruitment
# GHI
Induction
Membership Engagement
Data Analysis and decision making based on them
Organization
 DEVELOP Manager TM AIESEC in CIV

Pre Requirement
Job Description 20 hours per week)
Support and tracking of functional induction Data driven analysis
Follow-up and support for LEC implementation Organization, Attention to detail
Response Engagement in the National Membership Survey Understanding Operations
Team Standards Report at TLB Meeting Creativity
Monitor and ensure that the LC has 100% set PDP
Compile members' PDPs and set action plans to ensure compliance
with them
NEC engagement to guarantee 100% certificates
Tracking and Reporting of Local Team Standards
Skills MOS KPI
% Productivity # Reports Delivered
% Team Standards Applied % Tools updated
Hand % Operational Attainment # Induction Touchpoints with
% Membership Criteria Operational Areas
Data Management # GHI
Understanding the KPIs and MoS of each area
Membership Engagement
Effective Communication
 Performance Manager TM AIESEC in CIV

Pre Requirements
Job Description 20 hours per week
Updating and partial Incentive Systems Data driven analysis
Monitor and ensure that the LC has 100% set PDP Organization, Attention to detail
Compile members' PDPs and set action plans to ensure compliance with Understanding Operations
them Creativity
Build and run Calibration Meetings with Team Leaders after the PDP
Setting

Skills MOS KPI

% Productivity # Reports Delivered
% Team Standards Applied % Tools updated
Hand % Operational Attainment # Induction Touchpoints with
% Membership Criteria Operational Areas
Data Management # GHI
Understanding the KPIs and MoS of each area
Membership Engagement
Effective Communication
 Education Manager TM AIESEC in CIV

Pre Requirements
Job Description 20 hours per week
Support in functional induction Data driven analysis
Follow-up and support for LEC implementation Organization, Attention to detail
Response Engagement in the National Membership Survey Understanding Operations
Team Standards Report at TLB Meeting Creativity
NEC engagement to guarantee 100% certificates
Tracking and Reporting of Local Team Standards

Skills MOS KPI

% Productivity # Reports Delivered
% Team Standards Applied % Tools updated
Hand % Operational Attainment # Induction Touchpoints with
% Membership Criteria Operational Areas
Data Management # GHI
Understanding the KPIs and MoS of each area
Membership Engagement
Effective Communication
 3. Synergies AIESEC in CIV

Knowing the JD of your position

is essential for you to know
exactly what your role is within
LC. TM
But to deliver what you need,
you're sure to need other areas.
That's why it is VERY important
to know what the main synergies
in your area are, what
deliverables they have together,
and what each one's role is within
those deliverables!

And that's what you see in this

section!
Enjoy!
 3. Synergies TM iGV AIESEC in CIV

WHAT DO THEY DELIVER TOGETHER TM‘s Role IGV’s Role

Recruitment and selection; Induction; Delivery of standards; Weekly follow up;

Local Volunteer Allocation with iGV; Follow up of Feedbacks: NGOs and EPs; Collect follow up
experience; Closing; Reintegration documents; Integration activities.
Co construct the area persona, final Co construct the persona of the area,
responsible for selection, organizational assistance in selection, functional induction,
Recruitment and Education induction, NEC, and mapping of gaps for engagement for NEC, implementation of
further training training on going

Education of the VP and TLs on Team Application of Team Standards, presence

People Management Standards, NMS engagement and reporting, in the TLB Meetings and application of
on going support on management action plans set in them

Synergies KPIs What do both need to know

-% RH Full of iGV
-% Retention of iGV in the semester - Team Standards: have read the Blue Code and with knowledge about their
-% iGV members passing NEC application
-% of Team Standards applied in iGV - How to check membership data in bit.ly/PMDashboards
-% iGV members applying for leadership positions - Area operational timeline
-% Local Volunteers reintegrated after the experiment - Membership education schedule adapted to the timeline of the operation
 3. Synergies F&L iGV AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER F&L ROLE IGV ROLE
VPF to be clear the direct and indirect costs, Align all approvals and pricing with iGV,
reporting these amounts to the VPCX iGV, together
Product Sustainability to plot the sale price, as well as ensuring the
collect TN Fee from EPs prior to arrival
collection of the TN FEE before the RE.
and deliver standards;

Plan monthly investments with larger

VPF to pre-plan these investments, corporations and ensure the
Financial investments efficiently apply and report ROI implementation and tracking of this with
OGX and the team.
VPF plan a financial reserve to ensure a Plan the number of RE properly at the
peak of achievement, so that any problem beginning of the semester and ensure the
High Volume Financial Reserves in the delivery does not adversely affect proper collection of the TN Fees to
the entity's cashier. guarantee the financial input.

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- Cost per Exchange - Direct and indirect costs of each project

- # Fee Payments / # Approvals - Calculation of ROI for each cooperation / strategy
- # RE + Hosts planned at each peak - Cost Planning for Peak
- Positive, realistic and negative predictions of peak costs.
 3. Synergies B2B iGV AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER B2B ROLE IGV ROLE

Perform number of OPENs and projects Plan number of OPENs and projects and
Opens on NGOs planned and guarantee corner routine guarantee corner routine with B2B
with iGV

Ensure follow-up routine with ong and Routine with B2B to ensure NGO follow-
NGOs tracking tracking of Standards related to Enablers up and delivery of Standards
and routine with iGV

Map second and first sector partnerships Understand which partnerships could
Partnerships for vacancies for OPENS and act to materialize them benefit from iGV and help in negotiations
together with iGV

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- Joint operational planning - B2B needs to be very clear about iGV's projects and timeline and its
- #OPENs in NGOs importance to the results of the area
- # NGO Re-Opens - Planning should be structured and met, requests outside of timeline
- % Partner Standards delivered should not be frequent
- # Partnerships closed - B2B is not iGV Back Office, any orders not related to OPENs and
ENABLERS should not be passed on to B2B
 3. Synergies TM oGV AIESEC in CIV

WHAT DO
O que
THEYentregam
DELIVERjunto
TOGETHER TM ROLE oGV ROLE
Previous selection of the corporations
Pre-membership mapping, construction of focus the campaign, select team people
IXP Campaign campaign timeline and organization and who will approach and process the
engagement actions members
Co construct the area persona, final Co construct the persona of the area,
responsible for selection, organizational assistance in selection, functional induction,
Recruitment and Education induction, NEC, and mapping of gaps for engagement for NEC, implementation of
further training training on going
VP and TLs education about Team
Application of Team Standards, presence
Standards, NMS engagement and
People management reporting, on going support on
in the TLB Meetings and application of
action plans set in them
management

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
- Team Standards: have read the Blue Code and with knowledge about their
-% RH Full of oGV application
-% oGV retention in the semester - Area operational timeline
-% oGV members passing in the NEC - How to check membership data in bit.ly/PMDashboards
-% Team Standards applied in oGV - Membership education schedule adapted to the timeline of the operation
-% oGV Members applying for leadership positions - IXP campaign history, campaign goal and stakeholders within LC
-% Goal of the IXP Campaign beat
 3. Synergies F&L oGV AIESEC in CIV

WHAT DO
O que
THEY
entregaram
DELIVERjunto
TOGETHER F&L ROLE oGV ROLE

VPF to be clear direct and indirect costs, reporting Maintain a tracking of costs and revenues of
the area to ensure the creation and
Product Sustainability these values to the VP CX oGV, together to plot
the sale price, as well as guarantee the total implementation of strategies that maintain a
receipt of FEE to the RE of the EP. level 2 financial sustainability.

VPF to pre-plan these investments, efficiently

Investment planning and strategy ROI
Tracking Budget and ROI apply and report ROI
monitoring.

VPF prepare a document with the financial

policies of the area, including prices, forms and Educate the area and ensure compliance with
Financial Policies conditions of payment, as well as conditions of financial policies by the area in the routine of
reimbursement in case of breach. the area.

KPIs
Synergies
da sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- Price of each Exchange - Direct and indirect costs

-% Area Financial Planning - Calculate the ROI
- # Deferred EPs - Payment and Refund Policy
 3. Synergies B2C oGV AIESEC in CIV

WHAT DO
O que
THEYentregam
DELIVERjunto
TOGETHER B2C ROLE oGV ROLE
Participate in the construction of the Construction of persona, indicate which
persona, plan and execute campaigns and types of vacancies should be used for
Leads seek and use different channels for attraction and countries, product
attraction information, suppliers and timeline
Know the difficulties and bottlenecks of
Track metrics and participate in
sale and delivery at each stage of the
Conversion hypothesis development and track tests to
process and develop strategies to leverage
try to improve conversion
conversions.

Track metrics and coordinate customer Time of approach, EP Management,

Customer Experience interviews and surveys to formulate ways delivery of standards, consumer
to improve service satisfaction strategies.

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- #Leads - Understand Customer flow and GV processes

-% Conversion rates for each step of the process - S & D and IR strategies
- #NPS - Product timeline: peaks, processes, process time
-% Standards delivered - Minimum conversion rates and references in the network
-% leads approached within 24 hours - External knowledge on Sales and Customer Success
 3. Synergies TM iGT AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER TM ROLE iGT ROLE

Define timeline and profile together with Organize recruitment in the suggested
Early PSEL PM, assist in recruitment, functional timeline and profile for sales, on boarding
education in the anticipated timeline and organizational induction of members

Co construct the area persona, final Co construct the persona of the area,
responsible for selection, organizational assistance in selection, functional induction,
Recruitment and Education induction, NEC, and mapping of gaps for engagement for NEC, implementation of
further training training on going

VP and TLs education about Team Application of Team Standards, presence

People management Standards, NMS engagement and reporting, in the TLB Meetings and application of
on going support on management action plans set in them

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
-% RH Full of iGT
-% Retention of iGT in the semester - Team Standards: have read the Blue Code and with knowledge about their
-% iGT members passing NEC application
-% Team Standards applied in iGT - How to check membership data in bit.ly/PMDashboards
-% iGT members applying for leadership positions - Area operational timeline
- Membership education schedule adapted to the timeline of the operation
 3. Synergies F&L iGT AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER F&L ROLE iGT ROLE

Clarity of the contribution of its operational goal to

VPF to be clear direct and indirect costs,
Sustainability reporting these values to the VPCX iGT,
achieving the financial goal and coordinating
investment timeline with the operational and
together to plot the sales price
evaluating ROI

VPF needs to know all the legalization Review audit flows, produce and collect
Legality documents of these EPs and to do tracking required documentation, declare information
along with VP CX iGT and TNA. to TNA in the corner with VPFIN

Feed the corner platform for company and EP

VPF to have a tracking platform with the VP
EPs and Companies Payments CX iGT to ensure the correct payment of the
payments, track the agreed timeline
EPs and receipts of the Companies.

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- Price of each exchange - Direct and indirect costs

- % Quality audit - Legalization Documents
 3. Synergies B2B iGT AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER B2C ROLE iGT ROLE
Planejar número de OPENs e projetos
Perform number of OPENs and planned coordenando com as metas de APD e
Opens in Startups and Companies projects and guarantee corner routine garantir rotina de corner e report com
with iGT B2B

Ensure follow-up routine with Enablers Routine with B2B to ensure follow-up of
Startups and Business Tracking and tracking of Enablers-related Startups and delivery of Standards, corner
Standards and routine with iGT du during the selection process

Map second and first sector partnerships Understand which partnerships could
Partnerships for vacancies for OPENS and act to materialize them benefit iGT and help with negotiations
together with iGT and positioning

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- Joint operational planning - B2B needs to be very clear about iGV's projects and timeline and its
- #OPENs in Companies importance to the results of the area
- # Business Re-Opens - B2B is not iGE Back Office, any orders not related to OPENs and
- % Partner Standards delivered ENABLERS should not be passed on to B2B
- # Partnerships closed - A very clear routine is needed for the corner to work fine, especially in
the part of Consideration with Enablers
 3. Synergies TM oGT AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER TM ROLE oGT ROLE

Co construct the area persona, final Co construct the persona of the area,
responsible for selection, organizational
Recruitment and Education induction, NEC, and mapping of gaps for
assistance in selection, functional induction,
engagement for NEC, implementation of
further training training on going

VP and TL Education on Team Standards, Application of Team Standards, presence

People management NMS engagement and reporting, on going in the TLB Meetings and application of
support on management action plans set in them

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
-% RH Complete oGT
-% Retention of oGT in the semester - Team Standards: have read the Blue Code and with knowledge about their
-% oGT members passing NEC application
-% Team Standards applied in oGT - How to check membership data in bit.ly/PMDashboards
-% oGT Members applying for leadership positions - Area operational timeline
-% IXP PDD of GT in the semester - Membership education schedule adapted to the timeline of the operation
 3. Synergies F&L oGT AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER F&L ROLE oGT ROLE
VPF to be clear the direct and indirect costs,
reporting these values to the VPCX oGT, Know what the consumer pains are for the
construction of the sale price and
Product Sustainability together to plot the sale price, as well as
guaranteeing the total receipt of FEE to the RE of understand the costs of the operation to
the EP. make the financial strategies and discounts

VPF to pre-plan these investments, efficiently Planning based on timeline and strategy, with
Tracking Budget and ROI apply and report ROI goals. Track the results of the investment in the
chosen KPI (apd, lead, etc);

VPF prepare a document with the financial

Understand the consumer pain of each by-
policies of the area, including prices, forms and
Financial Policies conditions of payment, as well as conditions of
product for the construction of payment
methods. Sale aligned with repayment terms
reimbursement in case of breach.

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- KPI # 1 Price of each Exchange - Direct and indirect costs

- KPI # 2% Area Financial Planning - Calculate the ROI
reached - Payment and Refund Policy
- KPI # 3 #performing ones
 3. Synergies B2C oGT AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER B2C ROLE oGT ROLE
Participate in the construction of the Construction of persona, indicate what
persona, plan and execute campaigns and types of vacancies should be used for
Leads seek and use different channels for attraction and countries, information about
attraction the byproducts, and the timeline
Track the metrics and participate in the Map of Empathy (understanding the
Conversion development of hypotheses and track major difficulties, pains, needs of EPs),
tests to try to improve the conversion construction of sales pitch

Track metrics and coordinate customer Approach Time, ep management,

Customer Experience interviews and surveys to formulate ways Standards Delivery
to improve service

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- #Leads - Understand Customer flow and specific GT processes

-% Conversion rate of each part of the processes - Understand the by-product more completely: countries, types of
- #NPS vacancies, requirements, person. How this influences attraction, sales
-% Standards delivered pitch, etc.
- Approach in 24h - Product timeline: peaks, processes, process time.
 3. Synergies TM iGE AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER TM ROLE iGE ROLE

Define timeline and profile together with Organize recruitment on suggested

Early PSEL PM, assist in recruitment, functional timeline and profile for sales, onboarding
education in the anticipated timeline and organizational induction of members

Co construct the area persona, final Co construct the persona of the area,
responsible for selection, organizational assistance in selection, functional induction,
Recruitment and Education induction, NEC, and mapping of gaps for engagement for NEC, implementation of
further training training on going
VP and TLs education about Team Application of Team Standards, presence
Standards, NMS engagement and
People management reporting, on going support on
in the TLB Meetings and application of
action plans set in them
management

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
-% RH Full of iGE
-% Retention of iGE in the semester - Team Standards: have read the Blue Code and with knowledge about their
-% GSE members passing in the NEC application
-% of Team Standards applied to iGE - How to check membership data in bit.ly/PMDashboards
-% GSE members applying for leadership positions - Area operational timeline
- Membership education schedule adapted to the timeline of the operation
 3. Synergies F&L iGE AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER F&L ROLE iGE ROLE

VPF to be clear the direct and indirect costs, Clarity of the contribution of its operational
Product Sustainability reporting these amounts to the VPCX iGE, goal to achieving the financial target
together to plot the selling price

VPF needs to know all the legalization Review audit flows, produce and collect
Legality documents of these EPs and to do tracking required documentation, declare information
along with VP CX iGE and TNA. to TNA in the corner with VPFIN

Review operational planning with VPFIN,

VPF to pre-plan these investments, efficiently clarifying input timeline and resources and
Financial investments apply and report ROI coordinating the investment timeline with
operational

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- Price of each Exchange - Price of each Exchange

- %Quality audit - %Quality audit
- Thing # 1 Direct and indirect costs
- Thing # 2 Legalization Documents
- Thing # 3 Calculate the ROI
 3. Synergies B2B iGE AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER B2B ROLE iGV ROLE

Plan number of OPENs and projects

Perform number of OPENs and projects
Opens in Startups planned and guarantee corner routine
coordinating with the APD goals and guarantee
corner and report routine with B2B
with iGE
Routine with B2B to ensure follow-up of
Ensure routine follow-up with Enablers
Startups Tracking and tracking of Standards related to
Startups and delivery of Standards, corner du
during the selection process
Enablers and routine with iGV

Mapping second and first sector Understand which partnerships could benefit
Partnerships for vacancies partnerships to OPENS and acting to bring iGE and help with negotiations and positioning
them into line with iGE

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- Joint operational planning - B2B needs to be very clear about iGV's projects and timeline and its
- #OPENs in Startups importance to the results of the area
- # Re-Opens Startups - B2B is not iGE Back Office, any orders not related to OPENs and
- % Partner Standards delivered ENABLERS should not be passed on to B2B
- # Partnerships closed - A very clear routine is needed for the corner to work fine, especially in
the part of Consideration with Enablers
 3. Synergies TM oGE AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER TM ROLE oGE ROLE
Previous selection of the corporations
Pre-membership mapping, construction of focus the campaign, select team people
IXP Campaign campaign timeline and organization and who will approach and process the
engagement actions members
Co construct the area persona, final Co construct the persona of the area,
responsible for selection, organizational assistance in selection, functional induction,
Recruitment and Education induction, NEC, and mapping of gaps for engagement for NEC, implementation of
further training training on going

VP and TLs education about Team Application of Team Standards, presence

People management Standards, NMS engagement and reporting, in the TLB Meetings and application of
on going support on management action plans set in them

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
- Team Standards: have read the Blue Code and with knowledge about their
-% Full HR of oGE application
-% OGE retention in the semester - How to check membership data in bit.ly/PMDashboards
-% oGE members passing in the NEC - Area operational timeline
-% of Team Standards applied in OGE - Membership education schedule adapted to the timeline of the operation
-% oGE members applying for leadership positions - IXP campaign history, campaign goal and stakeholders within LC
-% Goal of the IXP Campaign beat
 3. Synergies F&L oGE AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER F&L ROLE oGE ROLE
VPF to be clear direct and indirect costs, reporting Maintain a tracking of costs and revenues of
these amounts to the VPCX oGE, together to plot the area to ensure the creation and
Product Sustainability the sales price, as well as guaranteeing the total implementation of strategies that maintain a
receipt of FEE to the EP RE. level 2 financial sustainability.

VPF to pre-plan these investments, efficiently

Investment planning and strategy ROI
Tracking Budget and ROI apply and report ROI
monitoring.

VPF prepare a document with the financial

policies of the area, including prices, forms and Educate the area and ensure compliance with
Financial Policies conditions of payment, as well as conditions of financial policies by the area in the routine of
reimbursement in case of breach. the area.

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- # Price of each Exchange - Direct and indirect costs

-% Area Financial Planning - Calculate the ROI
- #suppliers - Payment and Refund Policy
 3. Synergies B2C oGE AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER B2C ROLE oGE ROLE
Participate in the construction of the Construction of persona, indicate which
persona, plan and execute campaigns and
Leads seek and use different channels for
types of vacancies should be used for
attraction and countries, product
attraction information, suppliers and timeline
Know the difficulties and bottlenecks of
Track the metrics and participate in the sale and delivery at each stage of the
Conversion development of hypotheses and track process and develop strategies to leverage
tests to try to improve the conversion conversions.

Track metrics and coordinate customer Time to approach, EP Management,

Customer Experience interviews and surveys to formulate ways delivery of standards, consumer
to improve service satisfaction strategies.

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

- #Leads - Understand Customer flow and GE processes

-% Conversion rates for each step of the process - S & D and IR strategies
- #NPS - Product timeline: peaks, processes, process time
-% Standards delivered - Minimum conversion rates and references in the network
-% leads approached within 24 hours - External knowledge on Sales and Customer Success
 3. Synergies TM B2C AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER TM ROLE B2C ROLE

Assemble PSel / LV / PSel timeline of Sales,

select the OC responsible for the selection, Education of the people responsible for
Membership Attraction plan Attraction actions to attract the the attraction on physical and digital
focus person, tracking the OC team during marketing strategies (posts, Facebook Ads
the process ...)

VP and TLs education about Team Application of Team Standards, presence

People management Standards, NMS engagement and in the TLB Meetings and application of
reporting, on going support on action plans set in them
management

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
-% RH Complete B2C - Team Standards: have read the Blue Code and with knowledge about their
-% B2C retention in the semester application
-% B2C Managers passing at NEC - How to check membership data in bit.ly/PMDashboards
-% Team Standards applied in B2C - Attraction Operational Timeline
-% B2C Managers Posing for Leadership Positions - History of main focuses of membership attraction
-% Achievement of membership attraction goals
 3. Synergies TM B2B AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER B2C ROLE TM TOLE

Define timeline and profile together with Organize recruitment in the suggested
Early PSEL PM, assist in recruitment, functional timeline and profile for sales, on boarding
education in the anticipated timeline and organizational induction of members

Ensure early delivery of Team Standards Guide, organize, differentiate timeline and
Team Standards for Sales Timeline within the sales area track TS for B2B

Assemble together with PM and implement

sales incentive system in Q1 and Q3 (if LC Orientation on assembly and
Incentive System Q1 and Q3 management of incentive system.
does not have one in the timeline)

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
-% B2B RH Complete - Usually in B2B the timelines are usually advanced because the peak is
-% Retention of B2B in the semester during Q1 and Q3, so it is necessary that the first PM planning is always
-% B2B members passing NEC with B2B and guarantees the same support as the other teams.
-% Team Standards applied in B2B Team Standards: have read the Blue Code and with knowledge about
-% B2B members applying for leadership positions their application
- How to check membership data in bit.ly/PMDashboards
 3. Synergies F&L B2C AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER F&L ROLE B2C ROLE

VPF needs to have monthly planned all the

Decide the channels and campaigns in which
Budget for Investments investments to attract leads and other
this budget is going to be invested, besides
expenses with the area.
having a goal of financial return

VPF have access to the tracking chart of all the

Update campaign spend and revenue by
Tracking Tools investments released to the area, in order to
calculating ROI and CPL
update the budget with the plan x done.

Be clear when calculating the return of the Control all the investments of a given
ROI invested amount and report to the area so that campaign and be able to identify which leads
they plan more efficiently the next ones. came from which investments.

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

% Investments Tracked - Financial planning

- ROI Calculation
 3. Synergies F&L B2B AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER B2B ROLE F&L ROLE

Define, together with FIN, pricing models Define B2B financial models together to
Financial Policy for Partners that improve sales enable product sustainability

Show the costs involved in the area when Understand the differentiation between
Operating Costs of the Area budgeting costs and operational investments and
plan both

Align dates and payment values and be Have planning and guarantee payments,
Payment of Partners the bridge of contact with payment invoice issuance, among others.
partners

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber
- Basic operating costs include: B2B phone line in LC, Transportation
- Definition of financial policy Refund, Skype Credits (depending on office accessibility) and Sales
- Area Budget Delivery Navigator payment
- # Sending tickets and paying partners on the correct dates - On-time payments and good communication with EPs and Partners are
CRUCIAL for the consumer experience
- A system of control and planning of payments is minimum of corner
 3. Synergies TM F&L AIESEC in CIV

WHAT
ODO
QUE
THEY
ENTREGAM
DELIVERJUNTO
TOGETHER TM ROLE F&L ROLE

Align campaign details with F & L and give Have planned the budget for the IXP
IXP Campaign input on how the financial incentive can campaign - from the value of the FEE to
draw members' sense of urgency. methods of engagement of the members.

Create incentive system, and pass inputs to F Map together with the VP TM what
motivates and engages the LC in the
Incentive System & L on prizes that members would be
incentive systems and allocate budget for
motivated to win.
that.
Based on the timeline of operations, create
training training schedule, and raise actions Together with VP TM seek people /
Membership Training that would involve financial recourse, to be companies that can facilitate these
approved by F & L. capacities and have budget planned,

KPIs
Synergies
da Sinergia
KPIs O
What
que ambos
do bothprecisam
need to know
saber

-% Target IXP beat - The six-month budget planned by F & L for investment in membership,
-% PSel retention if this exists
-% Target Incentive System Beat - The financial timeline of the semester: months of higher and lower
-% Achievement of the Semiannual Financial Target financial inflows
- The timeline in which IXP, Incentive and Training System happens,
therefore the planning of these activities must be done in advance.
4. Skills: What I need to know AIESEC in CIV

In the end of the day, all of us as AIESECers, develop the 4 leadership

qualities. However, unlike our EPs, we work at AIESEC, and we need to
perform our work and achieve our goals, and in the ways we develop. Then
the skills come in! Through our work, we have developed competencies, and
thus, we have developed as leaders according to LDM!
 3. Skills: What I need to know AIESEC in CIV

When we talk about skills in AIESEC, we are talking about 2 pillars:

Mind Hand
WHAT YOU THINK WHAT YOU DO
THOUGHT-LOGIC-MINDSET STRENGTH-MOVEMENT-ACTION

Competencies incorporated in your daily actions and Functional skills that allow our members to take actions that
thoughts that will guide your entire journey in the achieve our organizational goals.
organization.
 3.1 - Mind AIESEC in CIV

What is it? Core competences are equal to performance. This directly results in more effective achievement
of organizational goals. It is something that must be universally used in the organization and needs to be
developed through the different roles and positions (represented by levels) to achieve our ambition.

MEMBER TL/MANAGER LCP/EB

LEVEL 1 LEVEL 2 LEVEL 3
Continuous Want to grow with the Uses data in decision making and Lead by example
Evolution organization and use data to grows with teamwork
create solutions
Educate the team to focus on the Educate the team to focus on the
Consumer Meet customer needs and ensure a consumer and lead by example consumer and lead by example
Focus good experience
Identifies personal interests to Identifies personal interests to
Result Works with excellence to achieve increase team spirit, leads to the
Oriented the results within the established increase team spirit, leads to
ultimate goal ultimate goal
deadlines
Communicates effectively, is fast Communicates effectively, is fast
Be fast and positive during
Agility and firm to meet deadlines and and firm to meet deadlines and
changes and uncertainties
challenges challenges
3.3 - Hand AIESEC in CIV

What is it?
Functional skills are required for an individual to perform according to the job description at all functions and achieve the
expected results.

Marketing Finance Sales

Consumers Understanding Decision Making Effective Communication

Negotiation Long-term thinking Resilience
Digital Tools Organization Routine
AIESEC Branding Budgeting Consumers Understanding

Operations People Management

Product Understanding Understanding Operations
Consumer Experience Selection and Recruitment
International relations Methods of Education
 5. How to use this book to recruitment AIESEC in CIV

Competency selection is a strong trend today in companies. It brings much more objectivity and
assertiveness to the selection of people. At AIESEC, our role is to understand what competencies
are required for the position we are selecting, and to create methods that evaluate the candidate
in them. Let's see how:

1. Select the JDs you are

2.
See the skills
3. Create questions
and evaluation
4. Measure how
selecting! these JDs methods to assess much candidates
require! these skills are aligned to
competencies,
from 1 to 5, and
make your
decision!
 6. How to use this booklet for developing AIESEC in CIV

Most likely you will not select a person who is 100% in all skills! But it's alright! The idea is that
once the person is already selected for AIESEC (in the case of new members) or selected for the
position they have applied, we will draw a plan on how they will now develop in these skills
during the experience! Let's see how this happens:

1. Collect the output of

2.
Select the
3. 4. Ensure that you
develop them is in the
the process of selecting Draw an education plan
most loss- PDP of this member,
the member (s) that includes NEC, in-
making skills and that this will be
team trainings and, if
to focus on revisited monthly in
appropriate, individual
trainings, to work on O2Os.
focus skills.
#MAKEXCHANGES