EN

ENGLISH
* Refer to Limited Lifetime Warranty.

A10
ATRIUM Software

Range: Online Access Control

INSTALLATION MANUAL

Group Products
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Thank you for purchasing our products and

for your confidence in CDVI.

1] PRODUCT PRESENTATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2] NOTES AND RECOMMENDATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Computer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Operating System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Other software requirements (available on the DVD): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Free Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3] PACKAGE CONTENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

4] Installing/Updating the ATRIUM interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

5] programmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Starting the ATRIUM Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Understanding the ATRIUM Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Holidays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Access Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Door Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Bells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Tamper switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

6] Warranty - Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Copyright (C) 2011-2012 CDVI. All rights reserved. ATRIUM Access Control is protected by copyright law and international
treaties. Unauthorized reproduction or distribution of this product, or any portion of it, may result in severe civil and criminal
penalties, and will be prosecuted to the maximum extent possible under law.
All other brand and product names are trademarks or registered trademarks of their respective companies.
The information contained in this publication is subject to change without notice.

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1] PRODUCT PRESENTATION

The ATRIUM software is an advanced and powerful access control management tool. It allows an operator to
monitor and manage the system by accessing the ATRIUM controller using a network connection. The ATRIUM
software manages the controller and its expanders. ATRIUM DVD includes the ATRIUM software and the
reference manual. The reference manuals for ATRIUM hardware components are also available on the ATRIUM
DVD.
This chapter contains important information concerning the installation and use of this software.

• Control 2 doors / 2 readers

(up to 10 doors with four AX22 2-door expanders)
• Embedded Web Server
• On-board Ethernet Port with AES 256-bit encryption
• Auto-detect hardware modules (No DIP Switches)
• Quick and easy card enrollment procedure
• 10 Multi-purpose inputs (20 using zone doubling)
• Totally fuseless system
• Pre-assembled universal power supply (120V / 240V)
• 1,000 users/cards
• 100 Access Levels
• 100 Schedules each supporting 100 time periods
• 1,000 Event Buffer
• 10 Areas
• Ultra fast firmware update (less than 10 seconds)
• FREE Management Software
• Wiegand & ABA Track II magnetic stripe compatible
• Maintenance-friendly snap on terminal connectors
• Comprehensive LED status indicators

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2] NOTES AND RECOMMENDATIONS

This section describes how to install the ATRIUM software on a computer, start the application, register your
product and add a controller.

Computer Requirements
The ATRIUM interface is designed to operate with computers running a suitable Windows operating system as
detailed in the “Operating System Requirements”.
• Pentium 4
• 1GB RAM (2GB for superior performance)
• 4GB recommended; more for larger installations
• Ethernet access either through physical 10/100 Mbps Ethernet port or WiFi

Operating System Requirements

The ATRIUM interface has been tested on the following operating systems:
• Windows 7
• Windows Vista
• Windows XP Home or Professional Edition Service Pack 3 (32-bit version only)
• Windows Server 2008 R2
• Windows Server 2008
• Windows Server 2003

Other software requirements (available on the DVD):

• .NET Framework 2.0
• .NET Framework 4.0
• MS SQL Server Express 2008 R2 x64
• MS SQL Server Express 2008 R2 x86
• VC++ 2010 Redistributable x86
• Windows Installer 4.5

Free Technical Support

For technical support in Canada or the U.S., call 1-866-610-0102, Monday to Friday from 8:00 a.m. to 8:00 p.m.
EST. For other locations, please refer to last page of this document or visit our website: www.cdvigroup.com.

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3] PACKAGE CONTENTS

• One DVD

4] Installing/Updating the ATRIUM software

To install the ATRIUM software on Windows, you must be logged on with an administrator account.

1. Start the ATRIUM setup either from the supplied DVD or from the hard drive when downloaded from
the web.
a) To install from DVD, insert the ATRIUM software DVD into the computer’s drive. If the auto
run feature is enabled, go to the step 2. Otherwise, use Windows Explorer to locate and start
ATRIUM-Setup.exe.
b) To install from the hard drive, first download the application from www.cdvigroup.com then use
Windows Explorer to locate and start ATRIUM-Setup.exe.
2. Select the installation language from the list then click on OK.
3. Click Next.
4. The License Agreement window will appear. To install the ATRIUM software, select “I agree to these
terms and conditions” check box and click Next.
5. If you wish to select a different folder destination for the ATRIUM software, click the Browse button,
choose the folder destination and click Install.

The ATRIUM software is installed by default to C:\Program Files\CDVI Group\ATRIUM.

6. Click Finish to complete the installation. If required, restart your computer to complete the
installation.

An ATRIUM icon is automatically added to your computer desktop.

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5] programmation

Starting the ATRIUM Software

This section describes how to start the ATRIUM software.

1. Click Start >Programs >CDVI Group >ATRIUM >ATRIUM.

The ATRIUM software Logon window will appear.

2. Select the account. The Default account is selected by default.

Use the “+” button next to the Account field to create a new account; type the new account name and
click on OK. Refer to “Accounts” for more information.

3. Type the password for the selected account. The default password for all accounts is admin. If you
don’t remember the password, click on the “?” button next to the Password field to obtain a password
hint. Refer to the “Accounts” chapter for account and password management.

4. Select the language that will be used for the account; English is selected by default.

5. Click OK.

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Registering the ATRIUM software

Registering your ATRIUM software is mandatory. Registration gives access to future updates and new product
information.
The ATRIUM software will stop running after 30 days following installation. The registration form is automatically
displayed every time you start the application until you register successfully. If you decide to register later, you
can access the registration form as follows:

1. From the ATRIUM software, click on the top-left ATRIUM icon.

2. Select About.
3. Click on the “Register” button.
4. Fill out the form and click on “Register Now” to send the registration form. Both columns of the form,
Installer and End-User, must be completed.

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Adding a Controller
For each new account, the following screen is displayed to indicate that a controller needs to be associated with
the account. To add a controller, proceed with the following steps.
1. Click on Add Controller. The Controller Connection pop up will be displayed.

2. Enter either the controller IP

Address or click the Auto-Detect
button to automatically detect the
ATRIUM controller(s) connected to
the network.
Select the desired controller from
the list and click OK.

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The Serial Number, IP Address and Software Port fields of the selected controller will be carried over.

3. Click OK.

4. Enter the module login ID and Password. The default login ID and password are “admin”.

5. Click Login. The application will synchronize with the controller and with the expander modules
connected to the controller.

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Understanding the ATRIUM software

The following chapter presents the structure of the main window of the ATRIUM software including the different
windows, menus, and buttons.

User Interface Overview

The main window of the ATRIUM software is as shown below.

Menu

Ribbon
Buttons
Opened Close the
Window Window

Events
Window

Alert
Window

Connection Status

Menu and Ribbon Buttons

The menu gives access to the Dashboard, Hardware, Advanced Configuration, and Languages menus/tabs.
ATRIUM Icon
• About
• Help
• Exit

Dashboard
• Credentials
- Users, refer to page 15.
- Cards, refer to page 23.

• Access Configuration
- Holidays, refer to page 27.
- Schedules, refer to page 30.
- Areas, refer to page 35.
- Access Levels, refer to page 38.

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• Control
- Doors, refer to page 40.
- Relays, refer to page 47. This icon is also available from the Hardware tab.
- Inputs, refer to page 49. This icon is also available from the Hardware tab.
- Outputs, refer to page 55. This icon is also available from the Hardware tab.

• Monitoring
- Events, refer to page 57.
- Reports, refer to page 60.

• Languages:
The ATRIUM software is a multi-language application. Select the desired language from the list.

Hardware
• Hardware
- System Overview, refer to page 62.
- Inputs, refer to page 49. This icon is also available from the Dashboard tab.
- Outputs, refer to page 55. This icon is also available from the Dashboard tab.
- Door Locks, refer to page 69.
- Relays, refer to page 47. This icon is also available from the Dashboard tab.
- Bells, refer to page 71.
- Tamper Switches, refer to page 74.
- Readers, refer to page 75.

Advanced Configuration
• Programming
- Macros, refer to page 77.
• Management
- Accounts, refer to page 80.

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Opened Window and Event Window

The Users and Events windows are displayed by default when starting the ATRIUM software. The opened
window (Users by default) will be closed and replaced when clicking on any other ribbon button.
To move an opened window, click on the desired window tab and drag it to the desired location on the computer
screen or use the docking arrows to dock it either to the left, right, top, or bottom.

Pop-Up
Window

Docking
arrows

Once a window has been moved as a pop-up, the docking mode is enabled meaning that each window that will
be opened will be docked as shown in the following picture.

Close the
Selected
Docked Window

Docked
Window
Select a
Docked Window

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Alert Windows
The Hardware Alert and Software Alert windows show event status respectively related to hardware and
software events. The following table lists examples of hardware and software events.

Examples of Events

Battery Absent - Module 0

Battery Low - Module 0
Bell Shorted - Module 0
Hardware Door Lock 0 Bypassed by Emergency Input - Module 1
Input 0 Masked - Module 1
Tamper Switch Trouble - Module 0
etc.

Attempt to write a duplicate card or keyboard code failed. Module SN: 0, object ID: 1
The module 0 already has an active connection.
Module 0 information was successfully changed.
Software Cannot connect to the module 0, User right error.
Communication timeout. Module: 0, synchronizer: 1
Login error: the login ID and/or password are wrong.
etc.

Connection Status
Indicates the communication status with the ATRIUM module(s).
• Online: Connection established with the controller.
• Offline: Connection not established or lost with the controller.
• Synchronizing: Synchronizing the computer and controller data.
• Limited Connectivity: Connection established with the controller module but at least one of the
expansion modules is offline.

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Typing Names and Notes

1. When changing the name of a system component in the ATRIUM software windows (i.e. name of a
door, user, relay, etc.), ATRIUM will immediately refresh the screen.

2. Please note that ATRIUM supports up to 16 (first and last names) or 32 (other labels) characters for
text fields and up to 1000 characters for Notes fields.

Required Fields
Fields surrounded by a red frame are either required fields or fields in error.
For example, the Display Name, Format, and Hex fields from the Card Properties window are mandatory
(required) fields.
A field in error prevents from saving changes and closing the window.

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Users
Programming a user allows to define the details pertaining to the user. Any individual that needs to access an
area (room) must be defined in the system as a user. Once defined, a card can be assigned to a user.
From the Dashboard tab, click on the Users icon. From this window, a user may be added, edited, or deleted.

The following users are defined by default:

• USER INSTALLER: This user is active by default, can program cards and has a system and
web access login. This user is usually the System Installer that configures all hardware related
configurations. The installer usually defines along with the owner the perimeters of an area that
needs to be protected by an access door and also define with the owner or system manager, the
different access levels and access schedules.

• MASTER USER: This user is active by default, can add / delete cards and users, has the
ACCESS LEVEL ALWAYS and has a system and web access login. This user is usually the system
administrator or manager, the responsible to add and delete user in the system. The MASTER USER
also defines the access levels, the access schedules, the holidays and the different access rights of
all the other users.

• PROGRAMMING USER: This user is active by default and is used to add new cards to the system.
Whenever the CARD ENROLLMENT mode is used, all the new cards programmed will inherit the
programming of the user associated to the PROGRAMMING CARD. It is also possible to define
multiple PROGRAMMING USER with different configuration and access rights. With this, it is then
possible to program different PROGRAMMING USER allowing easy USER programming with a specific
template.

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Adding a User
From the Dashboard tab, click on the Users icon and click on the Add button.

General Information
• First Name: Indicates the first name of the user. A maximum of 16 characters is allowed.
• Last Name: Indicates the last name of the user. A maximum of 16 characters is allowed.
• Active: When selected, indicates that the user is active.
• Allow Extended Time: When a user is granted access to a door, the door will remain unlocked for
the period defined by the door’s Unlock Time. When Allow Extended Access is enabled, the door will
remain unlocked for the duration of the door’s Extended Time in addition to its Unlock Time. This
option is particularly useful for individuals that may require more time to access the door.
• Can Program Cards: Enables this user’s card to activate “Card Enrollment” mode when a second
card, which has the “PROGRAMMING Card” option activated, is presented to the same reader within
5 seconds.

Card enrollment mode can also be activated via the “Cards” tab in the ATRIUM software.
Cards may also be added sequentially using the on-board MODE button; refer to the AC22 2-Door
Controller instruction manual for more information.

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• Activation Date: Indicates the date the user becomes valid. Enter the year, month, day and time
of the day the user becomes valid or click on the calendar icon and select the date and time. The
user will become active at selected activation date and time.
• Expiry Date: Indicates the date the user becomes invalid. This is useful for personnel on contract
which would require an access for a specific period of time. Enter the year, month, day and time of
the day the user expires or click on the calendar icon and select the date and time. The user will
expires at the selected date and time. For permanent users, do not select an expiration date (leave
the field empty).
• Language: ATRIUM supports several languages. Select the language this user will use when
accessing the ATRIUM software or web server. The user must have a system login ID and password.

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Credentials Tab
The Credentials tab allows to assign cards, a keypad code and a system login to a user.

Cards
Allows to assign/unassign access card(s), a keypad code (optional) and an ATRIUM system login
(optional).
• Assign button: To assign a card to this user, click on the Assign button and select a card from the
list. The cards are listed with the following information: Active, ID, Display Name, Number, User,
Activation Date, Expiry Date, Lost, Stolen, and Programming Card. Valid and invalid cards are listed
and can be selected but a card will not be operational until its status is changed to Active.
• Unassign button: To unassign a card, select a card from the list of cards and click on the Unassign
button.
• Add button: To add a new card, click on the Add button. Refer to “Adding a Card” on page 24 for
more information.
• Edit button: To edit a card, select a card from the list of cards and click on edit. Refer to “Adding a
Card” for more information.

Keypad Code
• Assign a Code: When selected, allows to assign a code to access a door that is configured to use
keypad codes.
• Code: The code must contain five digits and must be unique. Each digit can be any numerical value
from zero to nine.
• Confirm Code: Re-enter the code for confirmation.

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System Login
Allows the user to login to the ATRIUM software and/or web server.

• Assign a Login: Select this check box to enable the access to the PC and/or ATRIUM’s Web server
for this user.
• Login ID: Enter a login name that will be used to access the PC and/or ATRIUM’s Web server. Up to
32 characters are allowed.
• Password: Enter the password that will be used to access the PC and/or WATRIUM’s Web server..
Up to 32 characters are allowed.
• Confirm Password: Re-enter the password for confirmation.
• Password Hint: Enter a password hint that will help you remember your password in case you
forget the password.
• Allow PC Software Access: When selected, gives access to the PC version of the ATRIUM
software.
• Allow Web Access: When selected, gives access to the Web server.

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Access Levels Tab

The access levels tab specifies the area(s) in the building the user will have access to and during which time
periods.

Access Levels
• Assign: Click on the Assign button and select the access level(s) to be assigned to the user. For
information, refer to “Access Levels” on page 38. If two or more access levels are assigned to a user,
access is granted as long as one of the defined access levels is valid when the card is presented.
• Unassign: Select an access level from the list and click on the Unassign button to revoke this
access level for the user.
• Add: Allows to define a new access level. Click on the Add button to add a new access level. Refer
to “Adding an Access Level” for more information.
• Edit: Allows to edit an access level. Refer to “Adding an Access Level” on page 38 for more
information.

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Work Tab
The Work tab allows to enter the user’s professional contact information.

Home Tab
The Home tab allows to enter the user’s personal contact information.

Events Tab
The Events tab lists, in real-time, the selected user’s related events. Refer to “Events” on page 57 for more
information.

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Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

Modifying a User
Select a user from the list and click on the Edit button. See “Adding a User” for more information.

Deleting a User
Select the user from the list and click the Delete button. A dialogue box will appear requesting confirmation.

Master and Installer users cannot be deleted.

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Cards
Allows to define the details pertaining to the card. The card may be associated to a user directly from the Card
Properties window while defining the card or later from either the Card Properties or User Properties windows.
From the Dashboard tab, click on the Cards icon. From this page, cards may be added, edited, or deleted.

By default the following cards are defined:

• MASTER Card: This card is active, no expiration date, 26-bit format, and is assigned to
USER MASTER.

• PROGRAMMING Card: This card is active, no expiration date, 26-bit format, has the Programming
Card option enabled, and is assigned to USER PROGRAMMING.

A card set as a Programming Card cannot be used as an access card.

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Adding a Card
The card may be added either using the Add button or the “Card Enrollment mode”.

Cards may also be added sequentially using either an access card followed by a programming
card or the on-board MODE button; refer to the AC22 2-Door Controller instruction manual for
more information. The access card must be assigned to a user having the option “Can Program
Cards” selected; refer to “User General Information” on page 16. The programming card must have
Programming Card enabled; see “Options Tab” on page 25.

From the Dashboard tab, click on Cards, and click on the Add button.

General Information
• Display Name: Identifies the card throughout the ATRIUM software. We recommend using a name
that is representative of the card.
• Active: When selected, indicates that the card is active.
• User: Allows to assign this card to a user. You can leave this field empty allowing you to assign this
card to a user in the “Users” menu.
• Activation Date: Allows to enter the date the card becomes valid. Enter the year, month, day and
time of the day the card becomes valid or click on the calendar icon and select the date. The card
will become active at selected activation date and time.
• Expiry Date: Allows to enter the date the card expires. This is useful for personnel on contract
which would require an access for a specific period of time. Enter either the year, month, day and
time of the day the card expires or click on the calendar icon and select the date and time. The card
will expires at selected date and time. For permanent cards, do not select an expiration date.

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Number
• Format: Choices are 26-bit, 30-bit, 44-bit, and Track 2.
• Number and Hex: The card number can be found printed directly on the card or written on a
cross-reference sheet. Depending on the Format selected, the card number may contain a family
number followed by the card number. The family number is always the first part of the number and
is usually followed by a colon (e.g. 123:45678). The card number is always the second part of the
number and is usually preceded by a colon (e.g. 123:45678). If you cannot locate the card number,
you can either use the Card Enrollment option (see “Card Enrollment” on page 26) or present the
card to any reader in the system and its family and card number will appear in the Instigator
column of the real-time Events window (refer to “Events” on page 57). When you have located the
correct family and card numbers, type the family number in the first field and the card number in
the second field. Alternatively, enter the card number in hexadecimal in the Hex field. Entering the
Card Number in decimal format will affect the Card Number (HEX) field and vice versa.

Options Tab
• Lost: When selected, the card status becomes lost.
• Stolen: When selected, the card status become stolen.

When the Lost and/or Stolen check box is selected, the card’s privileges are indefinitely revoked
without having to deactivate or remove the card from the database. As soon as you click Save, the
card can no longer be used until its option status is changed.

• Programming Card: When selected, allows to use this card to add cards sequentially through a
door reader; refer to the 2-Door Controller instruction manual for the card enrollment procedure
using the MASTER and PROGRAMMING cards. Each card added will be assigned to a new user that
will have the same access levels as the user assigned to the Programming Card.

A card set as a Programming Card cannot be used as an access card.

Cards may be added using the “Card Enrollment mode”, see page 26.
Cards may also be added sequentially using the on-board MODE button; refer to the 2-Door Controller
instruction manual for more information.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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Modifying a Card
Select a card from the list and click on the Edit button. See “Adding a Card” on page 24 for more information.

Deleting a Card
To delete an existing card, select the card from the list and click on the Delete button. A dialogue box will
appear requesting confirmation.

Card Enrollment
This option allows to add one or multiples cards sequentially through the selected door reader.
To use the card enrollment feature:

1. Select the “Listen for New Cards on Reader” check box to enable this feature.
2. Select a card reader from the list.
3. Present, one by one, the new cards to be added to the system.
4. For each card presented, a card properties window pops up.
5. For each card, set its name and configure the other parameters as required. See “Adding a Card” on
page 24 for more information. Each added card has the following settings by default:
• Enabled
• Not assigned
• No expiry date
• Card number and format automatically set
6. Click on Save to complete the addition of the card.

The card enrollment mode ends when no new card is presented for 5 minutes or when the “Listen for
New Cards on Reader” check box is cleared.

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Holidays
Holidays define which days in a year are considered as exception. Holidays can be included or excluded from a
schedule (refer to “Holidays Tab” on page 33). The holiday is defined by selecting both the start date and time,
then the duration. The holiday can be configured to repeat every year. The holiday can be configured to be the
same day of the week based on the week the holiday occurs (for example, the first Monday of September).
From the Dashboard tab, click on the Holidays icon. From this page, holidays may be added, edited and
deleted.

By default the following holidays are defined:

• New Year

• Christmas

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Adding a Holiday
From the Dashboard tab, click on the Holiday icon and click on the Add button.

General Information
• Display Name: Identifies the holiday throughout the ATRIUM software. We recommend using a
name that is representative of the holiday.
• Active: When selected, activates the usage of the holiday.
• Date: Enter the date of the holiday (yyyy:mm:dd) or select the date using the calendar icon to the
right of the date field.
• Start Time: Enter the time the holiday starts (hh:mm).
• Length (dd:hh:mm): Enter the duration of the holiday (dd:hh:mm).
• Occurs Yearly: When selected, repeats the holiday every year.
• Use Relative Day: Enable “Use Relative Day” if the holiday occurs always the same day of the
week. Select the day of the week the holiday occurs. The date entered in the Date field will be used
to automatically adjust the holiday date based on which day the holiday occurs. For example if the
holiday occurs on the third Monday of May, the date will be adjusted to respect these criteria.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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Modifying a Holiday
Select a holiday from the list and click on the Edit button. See “Adding a Holiday” on page 28 for more
information.

Deleting a Holiday
To delete an existing holiday, select the holiday from the list and click on the Delete button. A dialogue box will
appear requesting confirmation.

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Schedules
A schedule can be used to unlock doors, control access to areas, and much more. Schedules play an important
role in the operation of many ATRIUM functions and are widely used throughout the software (see “Where
Schedules Can be Used” below). A schedule is made up of time periods which determine when that schedule
will be valid. Each period in a schedule specifies the days and times the schedule will be valid.
From the Dashboard tab, click on the Schedules icon. From this page, schedules may be added, edited, and
deleted.

By default several schedules are defined. The Never and Always schedules cannot be modified or deleted.
• Always: This schedule is valid 24 hours a day, 365 days per year including any programmed
holidays.
• Never: This schedule is invalid at all times.

The other pre-defined schedules are not described here. Use the Edit button to see the parameters of
each schedule and to adapt the schedule to your own needs if required.

Where Schedules Can be Used

USED IN AFFECTS REFER TO

Access Levels Areas access “Access Levels” on page 38

Door Unlock Schedule “Schedule” on page 43

Door
REX Unlock Schedule “Unlock Options” on page 45

Macro Macro Schedule “Macros” on page 77

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Adding a Schedule
From the Dashboard tab, click on the Schedules icon and then on the Add button.

General Information
• Display Name: Identifies the schedule throughout the ATRIUM software. We recommend using a
name that is representative of the schedule.
• Active: When selected, activates the schedule.
• Start Date: Enter an initiating date for this schedule (yyyy:mm:dd) or select a date using the
calendar icon next to the Start Date field. The schedule starts at the date specified.
• Cycle Length (days): The schedule is repeated after the number of days specified. The Schedule
tab displays up to 7 days at once. If the schedule is based on more than 7 days, use the right/left
scrolling arrows located at the top right of the window to access the other days.

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Schedule Tab
The schedule tab allows to set the time period(s) per day.

• Week button: Displays a week-based view.

• Month button: Displays a month-based view.
• Zoom ‘‘+‘‘ and ‘‘-‘‘ buttons: Increase and decrease the calendar grid granularity. The granularity
goes from 5 minute to 1 hour increments. The Zoom buttons are only available in the Week view.

To add a time period:

1. Double-click the corresponding day in the calendar grid to add a new time period.
2. Extend the created period to the desired starting and ending times.
3. Proceed with steps 1 and 2 to add additional time periods the same day or to other days.

To delete a time period:

• Click on the desired time period and click on X to delete the time period.

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Holidays Tab
Allows to include or exclude holidays to/from the schedule. A schedule with an included holiday will remain
valid. A schedule with an excluded holiday will become invalid for the duration of the holiday.

Holidays must be defined first, refer to “Holidays” for more information.

Included Holidays and Excluded Holidays

An included holiday adds the holiday period to the regular schedule while an excluded holiday removes the
holiday period from the regular schedule.

• Assign: Select the holidays that should be included/excluded in/from the current schedule and click
on Assign.
• Unassign: Select the holiday that should be removed from the list of included/excluded and click
on Unassign.

The choice of including and excluding a specific holiday must be exclusive (not both).

• Add: Allows to define and add a new holiday. Click on the Add button to add a new holiday. Refer
to “Adding a Holiday” on page 28 for more information.
• Edit: Allows to edit a holiday. Select a holiday from the list and click on Edit. Refer to “Adding a
Holiday” on page 28 for more information.

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Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Modifying a Schedule
Select a schedule from the list and click on the Edit button. See “Adding a Schedule” on page 31 for more
information.

Deleting a Schedule
To delete an existing schedule, select the schedule from the list and click on the Delete button. A dialogue box
will appear requesting confirmation.

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Areas
Programming areas determines the different access rooms that will be controlled by the ATRIUM system. Once
defined, an area can be assigned to an access level which can be assigned to one or more users/card holders.

Area are an important concept in the ATRIUM system. Instead of giving access to doors, ATRIUM gives access
to areas. Thus, if a user has access to an area, it will be possible for him to access the area using any door that
directly gives access to that area. This avoids having to configure the access for each door individually for this
user.
The ATRIUM Access Control System differs from all Example of Areas
the other access control system on the market
today. The existing access control system
determines access levels based on a door to Door 3
door basis while ATRIUM determines access
levels based on areas delimited by doors. This
new method greatly simplifies the programming Cafeteria

Door 2
of the system. Since an area (room) can consist 02 - President’s
of many doors, with ATRIUM, you only need to Office
tell the system that a group of user has access
to this room (area) or not and not which door
of this room. In some installations, some rooms

Door 4
03 - Conference Room
can have 10 or more access points (doors).
With ATRIUM, as soon as you tell the system
that a group of user (access levels) have access
Door 1

to this room, all the door leading to this room 01- Reception & Hallway
are added. This is also a great innovation when
Door 5

adding a new door between two rooms (areas).

Since you have already defined the access levels 04 - Production
based on areas (rooms), when you add a new New door between
door between two existing areas, you do not Production and Shipping Door 10
need to modify any of the access levels. The areas
programming is already done, no need to add
Door 9

07 - Accounting
this door to the access level. Adding a door thus
becomes very simple and very efficient. 05 - Shipping
Door 6

The ATRIUM system then decides to grant

access, or not, to a door only if the destination
room (area) is accessible to this user (defined
Door 8

06 - Server Room Door 7

in his access level) within the defined access
schedule (also defined in the access level). This
Loading Dock
principle is similar to crossing borders between
countries. The country decides if you are allowed
to enter insides its borders or not; the same applies to the ATRIUM access control system which decides if you
are allowed to enter in the room (area) or not based on access levels, access schedules and other conditions.
From the Dashboard tab, click on the Areas tab. From this page, areas may be added, edited, and deleted.

By default only the Area 01 is defined.

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Adding an Area
From the Dashboard tab, click on the Areas tab and then click on the Add button.

General Information
• Display Name: Identifies the area throughout the ATRIUM software. We recommend using a name
that is representative of the area.

Events Tab
The Events tab lists in real-time the selected area events. Refer to “Events” on page 57 for more information.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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Modifying an Area
Select an area from the list and click on the Edit button. See “Adding an Area” on page 36 for more information.

Deleting an Area
To delete an existing area, select the area from the list and click on the Delete button. A dialogue box will
appear requesting confirmation.

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Access Levels
Access levels determine which areas in the building a user will have access to and during which schedules. This
is done by enabling the access level and then assigning a schedule to each area.

In order to define access levels, you must first create Areas and Schedules.

From the Dashboard tab, click on the Access Levels icon. From this page, access levels may be added, edited,
and deleted.

By default the following access levels are defined:

• Access Level Always: This access level has the Schedule Always assigned to all areas meaning
that the access is valid 24 hours a day, 365 days per year including any programmed Holidays. This
access level cannot be modified or deleted.
• Access Level Programming: This access level has the Learning Mode schedule assigned to all
areas meaning that the access is by default valid 24 hours a day, 365 days per year including any
programmed Holidays. This can be modified.

Adding an Access Level

From the Dashboard tab, click on the Access Levels tab and click on the Add button.

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General Information
• Display Name: Identifies the access level throughout the ATRIUM software. We recommend using
a name that is representative of the access level.
• Active: When selected, activates the access level.

Areas Tab
Assign a schedule to each area to determine which areas (rooms) in the system a user, having this access level,
will have access to and during which periods.

Areas (page 35) and Schedules (page 30) must be defined first.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

Modifying an Access Level

Select an access level from the list and click on the Edit button. See “Adding an Access Level” on page 38 for
more information.

Deleting an Access Level

To delete an existing access level, select the access level from the list and click on the Delete button. A
dialogue box will appear requesting confirmation. The Access Level Always cannot be deleted.

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Doors
The term door refers to any access point controlled by a reader and/or keypad such as a door, turnstile, gate,
cabinet, etc. To control entry and exit through an access point (door), a reader and/or keypad can be used on
both sides of the door.
The use of door contacts on all controlled doors is highly recommended since it greatly enhances the level of
security provided by an access control system. Many of the door’s programmable options can only be used if a
door contact is installed.

Each 2-Door controller (AC22) supports two readers and up to four 2-Door Expansion Modules (AX22), which
provide an additional 2 doors each. Therefore, each controller can monitor the state of up to 10 doors.

All doors of the ATRIUM access control system including the ATRIUM controller and all door expanders
are listed. To access doors per ATRIUM controller or door expander, refer to “System Overview” on
page 62.

From the Dashboard tab, click on the Doors icon. From this page, doors may be edited and manual control
may be applied.

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LEGEND for ICON NAME DESCRIPTION

Closed Indicates that the door is closed.

Open Indicates that the door is opened.

Status Indicates that the door has been opened for too long. This state
lasts until either the door is closed, returning its status to Closed,
Pre-Alarm
or the Open Too Long alarm expires, changing the door’s status to
In Alarm/Forced.

In Alarm/Forced Indicates that the door is forced open or was left opened too long.

Indicates that the door is locked following its programmed

Locked
parameters.

Locked by Operator Indicates that the door has been manually locked by the operator.

Indicates the door is unlocked following its programmed

Lock Status Unlocked
parameters.

Unlocked by Operator Indicates that the door is manually unlocked by the operator.

Unlocked for Access Indicates that the door is unlocked following a valid access event.

Access Disabled Access to the door has been manually de-activated by the operator.

Access Enabled Access to the door is allowed following its programmed parameters.

Indicates that the ATRIUM software is not able to retrieve the

Access Status Trouble status of an expander’s door contact because the module is
probably turned off.
Indicates that either the module is not synchronized or the module
Unknown has an older firmware version that is not compatible with the
ATRIUM software.

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Modifying a Door
From the Dashboard tab, click on the Doors icon, select/highlight a door in the list and click the Edit button.

General Information
• Display Name: Identifies the door throughout the ATRIUM software. We recommend using a name
that is representative of the door.
• Active: When selected, activates the usage of this door.

Options
• Relocks on Door Open: Select the Relocks On Door Open check box to relock the door as soon
as it opens. When the check box is cleared, the system relocks the door when the unlock time has
elapsed (see Unlock Time).
• Relocks on Door Close: Select the Relocks On Door Close check box to relock the door as soon as
the door closes.
• Can be Left Open: Select the Can be Left Open check box to allow a door to stay open without
generating a door open too long alarm.

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Schedule
• Unlock Schedule: Select the schedule during which the door will automatically unlock. For
example, you may want a door to remain unlocked from 9 a.m. to 5 p.m. Monday to Friday. To do
so, create the appropriate schedule and select it from the Unlock Schedule drop-down list. Refer to
“Schedules” on page 30 for more information.
• Unlocks on First Access/First Man In: Select the Unlocks on First Access/First Man In check box
to prevent the door from unlocking automatically until the first user with valid access presents his
card at the door.

Timing
• Unlock Time (seconds): Enter a value between 1 and 254 seconds (Default: 5 seconds).
Represents the amount of time the door will remain unlocked when an access granted or unlock
event is generated at the door.
• Extended Time (seconds): When a user is granted access, the controller will unlock the door
for the period defined by the Unlock Time. However, if the user has been programmed with the
extended time allowed (see Allow Extended Time on page 16), the controller will unlock the door for
the duration of the Unlock Time in addition to the value programmed in the Extended Time. In the
Extended access text field, type a value between 1 and 254 seconds (Default: 15 seconds). This
option is particularly useful for individuals that may require more time to access the door.
• Open Too long Pre-Alarm (seconds): Before generating an Open too long event, the controller
can be programmed to generate a pre-alarm as a warning of the upcoming alarm. Enter a value
between 1 and 254 seconds (Default: 45 seconds) that represents the amount of time a door can
remain open after an access granted or door unlock event before generating a door left open event.
• Open Too Long Alarm (seconds): Enter a value between 1 and 254 seconds (Default: 15
seconds) that added with the Open Too Long Pre-Alarm value represents the amount of time a door
can remain open after an Access Granted or Door Unlock event before generating a Door Open Too
Long event (see example on page 44).

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Example of open too long pre-alarm and open too long alarm

Door is still open After 60 seconds, the

Door is opened after 45 seconds door has never closed

0 sec. 45 sec. 60 sec.

Generate Generate Generate
“Door Unlocked for Acces” “Door Pre-Alarm” “Door Alarm”
event event event

Open Too Long Pre-Alarm Time Open Too Long Alarm Time
(45 seconds) (15 seconds)

Pulse Beep Steady Beep

Starts Here Starts Here

Configuration Tab - Side A and Side B

Allows to define the options for devices on both sides of the door: Side A and Side B.

Area
Select the area from the list for each side of the door. Leave the field empty if the side of the door is
outside the building.

REX
If there is a REX associated with this side of the door, select the REX from the list, otherwise leave
the field empty.

Reader
If there is a reader associated with this side of the door, select the door from the list, otherwise
leave the field empty.

Contact Input
Select the door’s contact from the list.

Lock
Select the door’s lock from the list.

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Unlock Options
• Card: When selected, allows to use a card to access this door. Used when a reader is installed at
the door
• ... and PIN: When selected, specifies that the user, after presenting his card, has to enter a PIN
(Personal Identification Number) on the door keypad to access this door. Refer to “Keypad Code” on
page 18 for more information. Used when both a reader and a keypad are installed for this door.
• Keypad Code: When selected, allows to use a PIN (Personal Identification Number) to access this
door. Refer to “Keypad Code” on page 18 for more information. Used when a keypad is installed.
• REX: When selected, unlocks the door when the controller receives a valid Request for Exit (the
door must be closed and locked when the option “... even if Door Open” is not selected).
• ... even if Door Open: When selected, unlocks the door regardless of its current status (i.e. Door
forced, Door open too long, etc.) when receiving a valid request for exit (REX).
• REX Schedule: Allows to select the schedule that will specify when the REX can be used.

Events Tab
The Events tab lists in real-time the events associated to this door. Refer to Events on page 57 for more
information.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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The following buttons allow to manually change the state of a door. These changes override the
normal scheduled state. To cancel the override command, click on the Reset button.

door control Button

The following button allows to manually control the access to this door.

Reset
Cancels the operator’s override door control,
returning the door to its current scheduled
state.

Lock
Manually locks the selected door if it was
unlocked either on schedule, manually or by
an operator.

Unlock
Manually unlocks the selected door, overriding its scheduled state. The door will remain unlocked permanently.
Use the reset button to enable schedule settings.

Grant Access
Manually unlocks the selected door temporarily for the period specified by the door’s Unlock Time.

Grant Extended Access

Manually unlocks the selected door for the period corresponding to the addition of the door’s Unlock Time and
Extended Timeperiods.

door Access button

Allows to manually activate or deactivate the access to this door.

Disable Access
Manually revokes the access to this door by
disabling its readers and REX devices.

Enable Access
Manually returns the door to its programmed
parameters.

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Relays
Typically, relays are used to activate alarm sounders or other devices such as lighting control units and air
conditioners. Relays are controlled using macros. For example, a relay can be activated by a macro when the
trigger event occurs whithin the schedule (refer to “Macros” on page 77).

The controller includes two relay outputs.

From the Dashboard tab, click on the Relays icon. From this page, relays may be edited, manual control may
be applied and live status may be displayed.

Relays are only used with macros, refer to “Macros” on page 77 for more information.

Modifying a Relay
From the Dashboard tab, click on Relays icon, select a relay from the list and click on the Edit button.

General Information
• Display Name: Identifies the relay throughout the ATRIUM software. We recommend using a name
that is representative of the usage of this relay.
• Active: When selected, enables the usage of this relay.
• Reversed Logic: When selected, reverses the logic from either normally closed (N.C.) to normally
open (N.O.) or vice-versa. Refer to Jumper Settings from the module instruction manual for more
information on N.C. and N.O.

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Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

Legend

ICON NAME DESCRIPTION

Off Indicates that the relay is not activated.

On Indicates that the relay is activated.

Indicates that either the module is not synchronized or the module has an older
Unknown
firmware version that is not compatible with the ATRIUM software.

Reset
Cancels the operator’s override relay control, returning the relay to its current scheduled or event state.

Activate
Manually activates the relay, overriding its current scheduled or event state.

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inputs
Typically, the inputs are used to monitor the status of door contacts and request for exit devices installed on the
controlled door. Inputs can activate relays reader outputs or the bell outputs through the use of macros.

Each controller includes ten inputs which can be connected using zone doubling technology to monitor up to 20
input devices.

All inputs of the ATRIUM access control system including the ATRIUM controller and all door expanders
are listed. To access Inputs per ATRIUM controller or door expander, refer to “System Overview” on
page 62.

From the Dashboard tab, click on the Inputs tab. From this page, inputs may be edited and live status may be
displayed.

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Modifying an Input
From the Dashboard tab, click on the Inputs icon, select an input from the list and click on the Edit button.

General Information
• Connection Method: Select the input connection method:

Connection Method See example

“Single without EOL and without TAMPER Supervision

(Limit of 1 Detection Device on the Input)” on page 51.
Single
• “Single with WIRE CUT Supervision
(Limit of 1 Detection Device on the Input)” on page 51

“Single with WIRE SHORT Supervision

(Limit of 1 Detection Device on the Input)” on page 51.
Single with EOL
“Single with WIRE SHORT and WIRE CUT Supervision
(Limit of 1 Detection Device on the Input)” on page 52

“Doubled with WIRE CUT Supervision

Doubled
(2 Detection Device on the Input)” on page 52

“Doubled with WIRE SHORT and WIRE CUT Supervision

Doubled with EOL
(2 Detection Device on the Input)” on page 52

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Examples of Input Connection Methods

Figure 1
Single without EOL and without TAMPER Supervision INPUTS

(Limit of 1 detection device per input) 12V Z1 GND Z2 Z3 GND Z4 Z5

When using this method, only one device can be connected to the
input. The input must be connected using only one Contact (NO or
NC: programmable per INPUT) as described in Figure 1. This setup
will not support WIRE CUT or WIRE SHORT supervision, but will
generate an alarm condition when the state of the input is breached. Input 1

WIRE SHORT supervision: NO

WIRE CUT supervision: NO

Figure 2
INPUTS
Single with WIRE SHORT Supervision
12V Z1 GND Z2 Z3 GND Z4 Z5

(Limit of 1 detection device per input) EOL

When using this method, only one device can be connected to the 1K

input. The input must be connected using only one Contact, NC

(Figure 2) or NO (Figure 3) per INPUT). This setup will not support Input 1
WIRE CUT supervision but offers WIRE SHORT supervision and will
generate an alarm condition when the state of the input is breached.

Figure 3
INPUTS
WIRE SHORT supervision: YES (Detected as INPUT SHORT)
12V Z1 GND Z2 Z3 GND Z4 Z5
WIRE CUT supervision: NO

Input 1

1K

Single with WIRE CUT Supervision

(Limit of 1 detection device per input)
When using this method, only one device can be connected to the Figure 4
input. The input must be connected using only one Contact (NO or
INPUTS
NC: programmable per INPUT in Software) as described in Figure 4.
This setup will support WIRE CUT supervision but will not offer WIRE 12V Z1 GND Z2 Z3 GND Z4 Z5

SHORT supervision and will generate an alarm condition when the

state of the input is breached.
Input 1

WIRE SHORT supervision: NO

WIRE CUT supervision: YES (Detected as INPUT CUT)
1K Tamper Input 1

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Single with WIRE SHORT and WIRE CUT Supervision Figure 5

(Limit of 1 detection device per input) INPUTS

When using this method, only one device can be connected to 12V Z1 GND Z2 Z3 GND Z4 Z5
EOL
the input. The input must be connected using only one Contact
(NO or NC: programmable per INPUT) as described in Figure 1K
5. This setup will support both WIRE CUT and WIRE SHORT Input 1
supervision and will generate an alarm condition when the
state of the input is breached.

1K Tamper Input 1
WIRE SHORT supervision: YES (Detected as INPUT SHORT)
WIRE CUT supervision: YES (Detected as INPUT CUT)

Doubled with WIRE CUT Supervision Figure 6

(2 Detection Devices per Input)
INPUTS
When using this method, two device can be
connected to the input. The input must be 12V Z1 GND Z2 Z3 GND Z4 Z5
connected using two Contacts (NO or NC:
programmable per INPUT and per detection
device) as described in Figure 6. This setup
Input 1 Input 11
will support WIRE CUT supervision but not
WIRE SHORT supervision and will generate
an alarm condition when the state of one of
the input is breached. 1K Tamper Input 1 2.2K Tamper Input 11

Detection device #1 Detection device #2

WIRE SHORT supervision: NO

WIRE CUT supervision: YES (Detected as INPUTS CUT)

Doubled with WIRE SHORT and WIRE CUT Supervision

(2 Detection Devices per Input) Figure 7
When using this method, two device can be
INPUTS
connected to the input. The input must be
connected using two Contacts 12V Z1 GND Z2 Z3 GND Z4 Z5
EOL
(NO or NC: programmable per INPUT and per
detection device) as described in Figure 7. 1K
This setup will support WIRE CUT and WIRE Input 1 Input 11
SHORT supervision and will generate an alarm
condition when the state of one of the input is
breached.
1K Tamper Input 1 2.2K Tamper Input 11

Detection device #1 Detection device #2

WIRE SHORT supervision: YES (Detected as INPUTS SHORT)

WIRE CUT supervision: YES (Detected as INPUTS CUT)

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Input Tab
(A second input tab will appear when using any of the zone doubling connection methods)

Options
• Display Name: Identifies the input throughout the ATRIUM software. We recommend using a name
that is representative of the input.
• Active: When selected, activates the input.
• Reversed Logic: When selected, reverses the logic from either normally closed (N.C.) to normally
open (N.O.) or N.O. to N.C. Typically normally open is used for devices (inputs) that close upon
activation such as smoke detectors and water level sensors. Typically normally closed is used for
devices (inputs) that open upon activation such as door contacts and request for exit detectors.
• Input Response Time (ms): This delay defines how quickly the controller will respond to the
trigger of an opening input. This prevents any momentary glitch from causing unnecessary alarms.
If the input remains triggered for the defined time delay, the controller will react according to its
programming. The default value is 100ms. Type a value from 0 to 3 600 000 ms (1 hour).
• Input Restore Time (ms): This delay defines how quickly the controller will respond to the trigger
of a closing input. This prevents any momentary glitch from causing unnecessary zone closure. If
the input remains closed for the defined time delay, the controller will consider the inputs as being
closed. The default value is 100ms. Type a value from 0 to 3 600 000 ms (1 hour).

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that
you keep a log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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Show Status Check Box

When enabled, displays the live status for a period of 5 minutes.

Legend

ICON NAME DESCRIPTION

Off Indicates that the input is not activated.

On Indicates that the input is activated.

Trouble Indicates that the state of the input is WIRE CUT or WIRE SHORT.

Indicates that either the module is not synchronized or the module has an
Unknown
older firmware version that is not compatible with the ATRIUM application.

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Outputs
By default, the outputs (six per AC22 and AX22) are used to control the built-in LEDs and buzzers of card
readers and keypads. For example, a red/green indicator on the reader will inform the user that access has
been granted (changes from red to green), or the reader buzzer will inform the card user that the door has
been left open or the door has been forced open.

Each controller includes six multi-function outputs. Each controller also supports up to four 2-Door Expansion
Modules, which provide an additional 6 outputs each.

All outputs of the ATRIUM access control system, including the ATRIUM controller and all door
expanders, are listed. To access outputs per ATRIUM controller or door expander, refer to “System
Overview”.

From the dashboard tab, click on Outputs. From this page, outputs may be edited, and manual control may
be applied.

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Modifying an Output
From the Dashboard tab, click on the Outputs icon, select an output from the list and click on the Edit button.

General Information
• Display Name: Identifies the input throughout the ATRIUM software. We recommend using a name
that is representative of the output.
• Active: When selected, activates the usage of the output.
• Reversed Logic: When selected, reverses the logic from either either normally closed (N.C.) to
normally open (N.O.) or N.O. to N.C.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you keep a
log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

Reset
Cancel the override output control, returning the output to its current scheduled or event state.

Activate
Manually activates the output overriding the activation delay.

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Events
Reports each event that occurs in the system in real-time. A specific event can be programmed to perform an
action using the macros; refer to “Macros” on page 77.

The Events window lists in real-time the events or device status of the ATRIUM system.
From the Dashboard tab, click on the Events tab. From this page, it is possible to view the event’s details.

By default all events/status are displayed in real-time. Use the following toggle buttons to select/remove
specific events to be displayed.
• Access button; see 59 for more information.
• Security, button; see page 59 for more information.
• Alarms button; see page 59 for more information.
• Troubles button; see page 59 for more information.
• Others button; see page 59 for more information.

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View Detailed Event Information

Double-click on an event from the list to view its details.

Object
Indicates the provenance of the event.
• Type: Indicates the type of device or component.
• Display Name: Indicates the name of the device or component.
• Module: Indicates which module contains the device or object.
• ID: Indicates which object the event applies to.

Event
Indicates the description of the event.
Sequence Number indicates a sequential number given to each event.

Instigator
Indicates the instigator of the event
• Type: Indicates the type of instigator.
• Display Name: Indicates the name of the instigator.
• Module: Indicates which module contains the device or object.
• ID: Indicates which object the event applies to.

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Access
Displays access-related events when this check box is selected.

Security
Displays security-related events when this check box is selected.

Alarms
Displays alarm-related events when this check box is selected.

Troubles
Displays trouble-related events when this check box is selected.

Others
Displays all other events when this check box is selected.

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Reports
Generate reports for a specific period of time, user, door and/or area. Reports can also be printed and saved.

From the Dashboard tab, click on the Reports tab. From this page reports may be generated, viewed, printed
and saved.

Generating a Report

Parameters
Select the parameter criteria that will be used to generate the report.
• Start Time and End Time: Select the period for the report by entering the start and end date and
time using the “yyyy:mm:dd hh:mm” format or select the date and time.
• User: Select a specific user from the list or leave the field empty to include all users.
• Door: Select a specific door from the list or leave the field empty to include all doors.
• Area: Select a specific area from the list of leave the field empty to include all areas.
• Maximum Number of Results: Enter the maximum events allowed in the report. The default
setting is 1000 events.

Search
Generates the report based on the selected parameters and displays its content in the Results section.

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Viewing, Printing, and Saving a Report

Results
Displays the generated report and allows navigating through the report, printing and saving the report results.

Regenerate Navigation Print Save

Top Control Bar

The regenerate button refreshes the report with new data if available.
The navigation buttons allow respectively to go to the first page, previous page, type a page number, next
page, and last page.
The print button allows to print the report.
The save button allows to save the report on disk.
Acrobat (PDF), CSV, Excel 97-2003, Rich text (RTF), Tiff, Web archive (mhtml), XPS document formats are
supported.

Bottom Control Bar

The bottom control bar allows to zoom in/out the report. Use the arrows, the scroll bar, type a percentage
value, or select a predefined zoom from the list.

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System Overview
The system overview displays and allows management of all ATRIUM modules within the access control system.
From the system overview it is possible to see and control the inputs, outputs, readers, doors, areas, door
locks, relays, bell and tamper switches. It also display system logs for each ATRIUM modules.

From the Hardware tab, click on the System Overview icon.

All ATRIUM controller(s) and expander(s) in the system are listed and are identified as follows:
• AC22 2-Door Controller: When selecteded, controller information is displayed like the following;
controller name, product code, serial number, MAC Address, IP Address and Firmware Version.
• AX22 2-Door Expander: When selecteded, expander information is displayed like the following;
expander name, product code, serial number and Firmware Version.

Under each controller and expander, the following information is available. Summary, status and control are
available for each device or setting.

Device Available with module Refer to

Inputs AC22, AX22 “Inputs” on page 49
Outputs AC22, AX22 “Outputs” on page 55
Readers AC22, AX22 “Readers” on page 75
Doors AC22, AX22 “Doors” on page 40. All doors for the selected controller
and its sub-modules are listed.
Areas AC22 “Areas” on page 35
Door Locks AC22, AX22 “Door Lock” on page 69
Relays AC22 “Relays” on page 47
Bells AC22 “Bells” on page 71
Tamper Switches AC22, AX22 “Tamper Switches” on page 74
System Logs AC22, AX22 Reserved for technical support.

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Modifying a Controller or Expander Module

From the Hardware tab, click on the System Overview icon, select a controller/expander module from the
list and click on the Edit button.

General Information
Allows to change the display name. All other information are read only.
• Display Name: Identifies the controller/expander throughout the ATRIUM software. We
recommend using a name that is representative of the controller/expander module.
• Product Code: Indicates the module product code; AC22 for the ATRIUM 2-Door Controller, AX22
for the ATRIUM 2-Door Expander, etc.
• Serial Number: Indicates the serial number for the controller/expander module.
• Firmware Version: Indicates the current version of the module’s firmware.

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Network Settings (AC22 only)

Allows to define the 2-Door Controller’s network communication
settings.
Either enable Uses DHCP or enter the AC22 2-Door
Controller’s LAN communication settings.
• Uses DHCP: When selected, the AC22 2-Door
Controller obtains an IP address automatically from the
network’s DHCP server.

The following parameters are only available when Uses DHCP

is not selected.
• MAC Address: Indicates the MAC Address of the
selected controller module. This field is read only.
• IP Address: Enter the IP Address of the controller
module.
• Gateway: Enter the network Gateway address.
• Subnet Mask: Enter the network subnet mask.
• DNS IP Address: Enter the DNS IP address.
• Software Port: Select or enter the network software port
number(Default= 10 000).
• Web Port: Select or enter the network web port number
(Default= 80).
• Update Connection button: Allows to refresh the LAN/
WAN connection parameters.
• Auto - Detect: Allows to automatically detect the ATRIUM
controller(s) connected to the LAN.
• Options: Allows to select the IP address and software port used to access the 2-Door Controller
through a WAN connection.

Card Enrollment (AC22 only)

Defines the period within which a card must be presented to a reader to start adding/removing cards when
using the 2-Door Controller’s on-board card enrollment button (Refer to the 2-Door Controller instruction
manual for more information). This time is also used to exit the enrollment mode when no more new cards are
presented during this period.

• Detection Delay (seconds): Change the detection delay if required. The default setting is 300
seconds (5 minutes).

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Time Zone (AC22 only)

Time zone configuration is used to tell the controller when to change its time for daylight saving. The time itself
is automatically set whenever a PC connects; the module uses the PC’s time and date.

General Information
• Time Zone: Select the time zone reference based on the UTC time and offset.

Daylight Saving Time

The following fields determine the start and end times of the daylight saving period.
Starts on the first: Select either <Fixed Date> or a “day of the week” the daylight saving period starts.
• <Fixed Date> is used when the daylight saving period starts the same date every year.
• Sunday to Saturday is used when the daylight saving period starts the same day of the week
every year.
Following: Enter the date and time using the “yyyy:mm:dd hh:mm” format or click the icon on the right side
of the field to select the following date and time.
• This date will be used to determine what will be the next date on the day selected in the “Start on
the first” field. For example if the daylight saving starts the first Sunday of April at 2 o’clock in the
morning, enter 2011/04/01 02:00. If the daylight saving starts the second Sunday of April at 2
o’clock in the morning, enter 2011/04/08 02:00.
Ends on the first: Select either a <Fixed Date> or a day of the week the daylight saving period ends.
• <Fixed Date> is used when the daylight saving period ends the same date every year.
• Sunday to Saturday is used when the daylight saving period ends the same day of the week every
year.
Following: Enter the date and time using the “yyyy:mm:dd hh:mm” format or click the icon on the right side
of the field to select the following date and time.
• This date will be used to determine what will be the next date on the day selected in the “Ends on
the first” field. For example if the daylight saving ends the first Sunday of November at 2 o’clock in
the morning, enter 2011/11/01 02:00. If the daylight saving ends the second Sunday of November
at 2 o’clock in the morning, enter 2011/11/08 02:00.
Offset: Select the daylight offset time in hour and minute (hh:mm).

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Advanced Options
Monitoring
Displays the monitored system’s voltage and current values.

• Refresh button: Refreshes the voltage and current values.

• Primary Power (AC22 and AX22 only)
- Voltage (V): Indicates the voltage supplied to the module.
• Smart Supply Output (AC22 and AX22 only)
- Voltage (V): Indicates the voltage supplied to devices.
- Current (A): Indicates the current used by the connected devices.
• Battery (AC22 and AX22 only)
- Charging: Indicates, when the Charging check box is selected, that the battery is
currently charging.
- Voltage (V): Indicates the actual battery charging voltage.
- Current (A): Indicates the actual charging current supplied to the battery.

Primary Power

• Fail Delay (minutes): Value between 0 and 65534 minutes that represents the amount of time
before sending power failure event message.
• Restore Delay (minutes): Value between 0 and 65534 minutes that represents the amount of time
before sending power restore event message.

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Battery

• Options
- Current: Select the maximum current that will be used to charge the battery; 250mA (Default),
320mA, 500mA or 1A.

Deleting a Module
To delete a module, select the module from the list and click on the Delete button. Deleting a controller
automatically deletes the controller itself as well as all attached expander modules. However, the distributed
entities (users, cards, schedules, etc.) are not deleted. A dialogue box will appear requesting confirmation.

Replace
Replaces a defective and offline module that has been physically replaced. Only available for offline modules.
To replace the module:

For the controller module:

1. Select the module from the list.
2. Click on the Replace button.
3. Select the new module from the list.
4. Click OK.

For an expansion module:

1. Select the module from the list.
2. Click OK.

The configuration from the old module will be transferred to the new module, including the non-distributed
entities (inputs, outputs, areas, tamper switches, etc.).

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Upload Firmware
Upgrades the selected controller or expander module with a new firmware.

• Select the controller or expander module to be updated.

• Click on Upload Firmware.
• Select the new firmware file and click on Open.
• Once the firmware has been uploaded, scroll down and click Install.

Locate
Allows to find a module when the serial number of the module has been removed or is not legible.
To locate a module:
1. Select the module to locate.
2. Click on the Locate button.
3. Open the door of each module’s metal box, the corresponding module’s GLOBAL -STAT LED will be
flashing rapidly. Refer to the module instruction manual for more information.
4. Click on Stop Localization to exit the locate mode.

Stop Localization
Stops the module localization. Refer to “Locate” for more information.

Reboot
Reboots the selected controller or expander module.
• Select the controller or expander module to be rebooted.
• Click on Reboot.
• Click Yes to confirm.

Restore Factory Defaults

Restores the factory default configuration settings.

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Door Lock
Typically, the door locks are used to control the door lock devices such as door strike and electromagnetic devices.
Each controller includes two door locks and supports up to four 2-Door Expansion Modules (AX22) which
provide an additional 2 door locks each. Therefore, each controller can monitor the state of up to 10 door locks.

Modifying a Door Lock

From the Hardware tab, click on the Door Locks icon, select a door lock from the list and click on the Edit
button.

General Information
• Display Name: Identifies the door lock throughout the ATRIUM software. We recommend using a
name that is representative of the door lock output.
• Active: When selected, activates the usage of this door lock.
• Reversed Logic: When selected, reverses the logic from either normally closed (N.C.) to normally
open (N.O.) or vice-versa. Refer to Jumper Settings from the module instruction manual for more
information on N.C. and N.O.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you
keep a log of what settings were changed and when they were changed.

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Advanced Options
Monitoring
• Refresh button: Refreshes the voltage and current values.
- Voltage (V): Indicates the voltage supplied to the door lock device.
- Current (A): Indicates the current used by the connected lock device.

Show Status Check Box

When enabled, displays the status of the door locks for a period of 5 minutes.

Legend

ICON NAME DESCRIPTION

Unlocked Indicates that the door lock is not activated.

Locked Indicates that the door lock is activated.

Trouble Indicates that the state of the door lock supply is short circuited or overloaded.

Indicates that either the module is not synchronized or the module has an older
Unknown
firmware version that is not compatible with the ATRIUM application.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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Bells
The ATRIUM controller provides one bell output that can be used to drive one or several bells connected in
parallel. Refer to the AC22 2-Door Controller instruction manual for more information.
From the Hardware tab, click on the Bells icon.

Legend

ICON NAME DESCRIPTION

Off Indicates that the bell is not activated.

On Indicates that the bell is activated.

Indicates that the state of the bell is either missing (absent), short circuited
Trouble
or overloaded
Indicates that either the module is not synchronized or the module has an
Unknown
older firmware version that is not compatible with the ATRIUM application.

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Modifying the Bell

From the Hardware tab, click on the Bells icon, select the bell from the list and click on the Edit button.

General Information
• Display Name: Identifies the bell/siren throughout the ATRIUM software. We recommend using a
name that is representative of the bell/siren.
• Active: When selected, activates the usage of the bell/siren.
• Cutoff Delay (minutes): Type a value between 0 and 1000 minutes (Default: 4 minutes) that
represents the amount of time the controller will maintain the bell active.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you
keep a log of what settings were changed and when they were changed.

Advanced Options - Monitoring

Displays the monitored bell’s voltage and current values.

Refresh button: Refreshes the voltage and current values.

• Voltage (V): Indicates the voltage supplied to the bell/siren device(s).
• Current (A): Indicates the current used by the connected bell/siren device(s).

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Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

Reset
Cancel the override bell control, returning the bell to its current scheduled or event state.

Activate
Manually activates the bell overriding the activation delay.

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Tamper switches
Tamper switches detect when the cabinet door is opened or when the cabinet is removed from the wall.
Each AC22 controller and AX22 expander may have 2 tamper switches per cabinet, a wall and a door tamper
switch.
However, even when both are installed, only one tamper instance is monitored by the ATRIUM software per
module box since they are connected in series.
From the Hardware tab, click on the Tamper Switches icon.

Modifying the Tamper Switch

From the Hardware tab, click on the Tamper Switches icon, select the tamper switch from the list and click
on the Edit button.

General Information
• Display Name: Identifies the tamper switch throughout the ATRIUM software. We recommend
using a name that is representative of the tamper switch.
• Active: When selected, activates the usage of this tamper switch.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you
keep a log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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Readers
Readers such as keypad and proximity readers are used to request access to an area via a door.
Each controller includes two readers and supports up to four 2-Door Expansion Modules (AX22) which provide
two readers each. Therefore, each controller can monitor the state of up to 10 readers.

From the Hardware tab, click on the Readers icon.

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Modifying a Reader
From the Hardware tab, click on the Readers icon, select a reader from the list and click on the Edit button.

General Information
• Display Name: Identifies the reader throughout the ATRIUM software. We recommend using a
name that is representative of the reader.
• Active: When selected, activates the usage of this reader.
• Lighting Color: Identifies if the reader has a 2 or 3-color LED. Choices are Generic (Red & Green)
and CDVI (Red, Green & Blue).
• Red LED Output: If there is a red LED associated to the door reader, select the red LED’s output
name, otherwise, leave it unassigned.
• Green LED Output: If there is a green LED associated to the door reader, select the green LED’s
output name, otherwise, leave it unassigned.
• Buzzer Output: If there is a buzzer associated to the door reader, select buzzer’s output name,
otherwise, leave it unassigned.

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you
keep a log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

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Macros
Macros are used to cause an action on a device when triggering on an event. The macro instructs a device to
perform a specific actions like Activate Relay, Lock Door (Latched), etc.
The ATRIUM application allows the creation of a macro by selecting the trigger event and the resulting
command. Up to 100 macros can be created.

All macros of the ATRIUM access control system are saved on the AC22 2-Door Controller module.

From the Advanced Configuration tab, click on the Macros icon.

Adding a Macro
From the Advanced Configuration tab, click on the Macros icon, and click on the Add button.

General Information
• Display Name: Identifies the macro throughout the ATRIUM software. We recommend using a
name that is representative of the macro.
• Active: When selected, activates the usage of this macro.
• Schedule: Select the schedule which will define when the macro can be used.

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Trigger Event
Select the device type, the event and the entity that will be used as the trigger event. The entities are listed
with the format “Module Serial #: Display Name”.

Type Event
Areas Access to Areas Granted, Access to Area Denied, User Entered Area, User Exited Area

Low Battery, Battery Absent, Low Battery Restored, Battery Absent Trouble Restored, Added,
Batteries Edited, Deleted, Programming Initialized, Programming Reset

Bell Deactivates, Bell Activated, Bell Trouble, Bell Trouble Restored, Bell Shorted, Bell Absent,
Bells Bell Short Circuit Restored, Bell Detected, Added, Edited, Deleted, Programming Initialized,
Programming Reset

Door Unlocked, Door Locked, Door Opened, Door Closed, Door in Pre-Alarm, Door in Alarm,
Door Forced, Door in Trouble, Door Restored After Trouble, Door Restored After Alarm, Door
Doors Restored After Pre-Alarm, Door Restored After Being Forced, Access to Door Was Enabled,
Access to Door Was Disabled, User has Entered the System Through Door, User has Exited the
System Through Door

Door Lock Activated, Door Lock Deactivated, Door Lock Power Trouble, Door Lock Power
Door Locks Restored, Door Lock Restored by Emergency Input, Door lock Bypassed by Emergency Input,
Added, Edited, Deleted, Programming Initialized, Programming Reset

Firmware Validation Completed, Firmware Update Started, Firmware Update Completed,

Firmware Added, Edited, Deleted, Programming Initialized, Programming Reset

Input Opened, Input Closed, Added, Edited, Deleted, Programming Initialized, Programming
Inputs Reset

Modules Added, Edited, Deleted, Programming Initialized, Programming Reset

Output Deactivated, Output Activated, Added, Edited, Deleted, Programming Initialized,

Outputs Programming Reset

Primary Power Trouble, Primary Power Trouble Restored, Primary Power Failure, Primary
Primary Power Power Failure Restored, Added, Edited, Deleted, Programming Initialized, Programming Reset

Readers Card Read, Added, Edited, Deleted, Programming Initialized, Programming Reset

Relay Deactivated, Relay Activated, Relay Pulse Mode Activated, Added, Edited, Deleted,
Relays Programming Initialized, Programming Reset

Smart Supply Smart Supply Output Trouble, Smart Supply Output Trouble Restored, Added, Edited, Deleted,
Outputs Programming Initialized, Programming Reset

Tamper Trouble, Tamper Restored, Added, Edited, Deleted, Programming Initialized,

Tamper Switches Programming Reset

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Resulting Command
Select the device type and the command then select the entity on which the command will be applied. The
entities are listed with the format “Module Serial #: Display Name”.

Type Event
Bells Reset Bell, Activate Bell

Doors Unlock Door (Latched), Lock Door (Latched), Enable Access, Disable Access, Reset Door

Outputs Reset Output, Activate Output

Relays Reset Relay, Activate Relay

Notes Tab
Use the Notes text field to record any additional notes that may be required. We recommend that you
keep a log of what settings were changed and when they were changed.

Save Button
Use the save button to save changes.

Cancel Button
Use the cancel button to ignore changes.

Modifying a Macro
Select a macro from the list and click on the Edit button. See “Adding a Macro” on page 77 for more information.

Deleting a Macro
Select the macro from the list and click on the Delete button. A dialogue box will appear requesting
confirmation.

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Accounts
Accounts are used when a computer connects to different ATRIUM installations. Each account has two database
files; one for the configuration settings and one to store the system’s events. Typically, an installer creates a
separate account for each client site he may have.
Each account has two dedicated database files; one for the static entities (users, cards, schedules, input,
outputs, areas, tamper switches, etc.) and one for the events.
From the Advanced Configuration tab, click on the Accounts icon, and click on the Add button.

Adding an Account
From the Advanced Configuration tab, click on the Accounts icon, and click on the Add button.

• Account: Identifies the account throughout the ATRIUM software. We recommend using a name
that is representative of the account.

Deleting an Account
To delete an existing account, select the account from the list and click on the Delete button. A dialogue
box will appear requesting confirmation. Deleting an account will erase the two database files related to this
account. The Default account cannot be deleted.

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Backup
Allows to backup the ATRIUM databases (entities and/or events) for the selected account.
From the Advanced Configuration tab, click on the Accounts icon, select an account from the list, and click
on the Backup button.

To back up the database(s), select the database(s) that must be saved and select the path (if required). By
default, both databases (configuration and events) for the selected account will be saved to the default path.
Click on OK to back up the configuration on the selected drive.

Restore
Allows to restore the ATRIUM databases (entities and/or events) for the selected account from a backup.
From the Advanced Configuration tab, click on the Accounts icon, select an account from the list, and click
on the Restore button.

To restore the database(s), select the database(s) that must be restored and select the path (if required). By
default both databases (configuration and events) for the selected account will be restored from the default
path. Click on OK to transfer the databases to the controller module and sub-module(s).

Change Password
Allows changing the password of the selected account. Type the new password in the Password and Confirm
Password fields. Enter a Password Hint to easily remember the password if lost.

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6] Warranty - Terms & Conditions

The “limited lifetime warranty” is offered by CDVI exclusively for CDVI products featuring the logo “limited
lifetime warranty”, and supplied by authorized CDVI dealers participating in the offer. You can obtain the
address of the local authorized dealer participating in the offer by contacting CDVI or a local CDVI subsidiary.
The “limited lifetime warranty” is only applicable to hidden defects detected during the lifetime of the product,
as defined by the CDVI Group (10 years or 200 000 operations - whichever of the two expires first).
The “limited lifetime warranty” conditions shall not modify the sales conditions between CDVI and its customers.

DURATION OF THE OFFER:

• This offer is valid from July 1st 2010; CDVI reserves the right to terminate this offer without prior
notice.
• However, any product already registered up to the date of withdrawal of the offer will remain
eligible for the “Limited Lifetime Warranty”.
• The warranty applies only to the available products mentioned in the above statement.

CONDITIONS :
• Hidden defects are guaranteed for an unlimited shelf life (period of time before use).
• To be eligible for the “limited lifetime warranty”, the product must be registered at CDVI within
one month of its delivery to the end user, by completing and returning the “warranty” form by fax,
email or post to the local CDVI subsidiary. This information may also be registered on line at www.
cdvigroup.com.
• Only the issue of the “limited lifetime warranty” certificate by CDVI can confirm product
registration; CDVI may not be held responsible in the event of loss or non presentationof the form.
• The “limited lifetime warranty” only applies to products installed by a skilled and experienced
personal with the necessary trade qualifications to install according to the highest standards,
respecting the standards, instructions and guidelines defined by CDVI and according to the
maximum recommended specifications.
• To enable CDVI to determine whether a product is eligible to claim for the “limited lifetime
warranty”, after prior issue of a return of materials authorization number (RMA) by CDVI, the
customer must return the product and all of its accessories in the original packaging with a copy of
its invoice. The transport fees shall be paid by the customer and the package must be returned to
CDVI or to a CDVI authorized repair centre.
• Eligibility for the “limited lifetime warranty” cover must be confirmed by CDVI.
• The “limited lifetime warranty” only covers the replacement or repair of the parts acknowledged as
faulty by CDVI.
• CDVI reserves the right to respect its obligation by replacing the product or the parts acknowledged
as faulty by a standard part replacement or by a product or new parts, or by an updated or
improved version of the product with identical or similar functionalities.
• In respect of the applicable law, CDVI cannot be held responsible for material or immaterial
damages caused to goods or to third parties and as a direct or indirect result of the installation,
utilization, product faults or poor functioning of a device.
• The “limited lifetime warranty” is non-assignable and non-transferrable; only the person who
registered the aforementioned warranty may benefit from the warranty.
• The “limited lifetime warranty” is limited to the eligible product and is strictly limited to the
conditions in effect on the date of purchase by the customer.

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NOT COVERED BY THE “LIMITED LIFETIME WARRANTY”:

• Any product which has undergone any modification or change;
• Any product which has been installed and/or used with any auxiliary device not supplied by CDVI;
• Any product which has been used for demonstrations or display;
• Any product or its elements considered as “consumables” such as fuses, lights and batteries for
example;
• Failure or malfunctioning as a result of an accident, poor storage conditions, unsuitable assembly,
bad utilization or handling, poor maintenance, unsuitable repair or intervention.
• Any call-out and installation fees (for assembly and dismantling) as well as transport costs (to and
from the repair centre) and maintenance fees.

THE INSTALLER’S RESPONSIBILITIES:

When registering the limited lifetime warranty on line, the installer is responsible for the information supplied.
In case of errors, the limited lifetime warranty will not be applicable.

NOTES:

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 Reference : G0301FR0413V01
Extranet : EXE-CDVI_OH A10 CMYK A4 EN 01

Creator of electronic access solutions

*G0301FR0413V01*

Toutes les informations mentionnées à titre indicatif sur le présent document (photos, dessins, caractéristiques
All the information contained within this document (photos, drawing, features, specifications and dimensions)

techniques et dimensions) peuvent varier et sont susceptibles de modifications sans notification préalable.
could be perceptibly different and can be changed without prior notice.
CDVI Group
FRANCE (Headquarter/Siège social)
Phone: +33 (0)1 48 91 01 02
Fax: +33 (0)1 48 91 21 21

CDVI CDVI CDVI CDVI UK

FRANCE + EXPORT SUISSE ITALIA [UNITED KINGDOM - IRELAND]
Phone: +33 (0)1 48 91 01 02 Phone: +41 (0)21 882 18 41 Phone: +39 0321 90 57 3 Phone: +44 (0)1628 531300
Fax: +33 (0)1 48 91 21 21 Fax: +41 (0)21 882 18 42 Fax: +39 0321 90 80 18 Fax: +44 (0)1628 531003
CDVI AMERICAS CDVI CDVI DIGIT
[CANADA - USA] CHINA MAROC FRANCE
Phone: +1 (450) 682 7945 Phone: +86 (0)10 62414516 Phone: +212 (0)5 22 48 09 40
Phone: +33 (0)1 41 71 06 85
Fax: +1 (450) 682 9590 Fax: +86 (0)10 62414519 Fax: +212 (0)5 22 48 34 69
Fax: +33 (0)1 41 71 06 86
CDVI BENELUX CDVI IBÉRICA CDVI SWEDEN
[BELGIUM - NETHERLAND - LUXEMBOURG] [SPAIN - PORTUGAL]
[SWEDEN - DENMARK - NORWAY - FINLAND]
Phone: +32 (0) 56 73 93 00 Phone: +34 (0)935 390 966 Phone: +46 (0)31 760 19 30
Fax: +32 (0) 56 73 93 05 Fax: +34 (0)935 390 970 Fax: +46 (0)31 748 09 30

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